This document is for Panther II 820, Panther II 1032,
Panther II 2064 Systems and for Panther II
Proprietary Peripherals
Mite1 Standard Practise
Panther II 820/1032/2064-297
91-0580-1A
Issue 1, November 1990
Panther@ II 820/1032/2064
Electronic Key Telephone System
FEATURE MODULE IV & ON PREMISE STATION UNIT
TABLE OF CONTENTS
PAGE
1.
INTRODUCTION
...........................................................................................
1
General
............................................................................................................
1
Reason For Issue ..............................................................................................
1
2.
3.
FEATURE MODULE IV SOFTWARE
.........................................................
1
General ............................................................................................................
1
Installation ....................................................................................................... 1
Initial Installation
............................................................................................
.2
Replacing the Feature Module Cartridge
........................................................
3
Additional Features .........................................................................................
5
Enhanced Call Forwarding
..............................................................................
5
Station Display
................................................................................................
6
Display for Transfer Ringing to Attendant Station
.........................................
6
Loud Bell Ringing/Ringing Over Paging By Line
..........................................
6
ON PREMISE STATION UNIT
.....................................................................
7
General
............................................................................................................
7
Performance Requirements
.............................................................................
9
Tone Generation from Panther Sets
................................................................
12
Direct Inward
System
Access..
........................................................................
13
Call Progress Tones
.........................................................................................
13
Installation
.......................................................................................................
14
4.
ON PREMISE STATION DEVICES
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
General
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
Single Line Set
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
Auto Attendant
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
Voice Mail
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22
5.
ON PREMISE STATION UNIT PROGRAMMING
.....................................
24
General Programming
.....................................................................................
24
ONS Unit Flash-hook Recognition
.................................................................
24
Type of ONS Device
.......................................................................................
25
Manual Line Select/Auto Intercom/Auto C.0
.................................................
25
ONS Station Features
......................................................................................
26
Feature Module IV & On Premise Station Unit
Page i
Mite1 Standard Practise
TABLE OF CONTENTS
PAGE
3-l:
3-2:
3-3:
3-4
3-5:
3-6:
3-7
3-8:
5-l:
5-2:
5-3
5-4:
5-5:
5-6:
5-7:
5-8
5-9:
5-10:
5-11:
Setting Call Forwarding
..................................................................................
27
Programming Automatic Access to a Voice Mail System
..............................
30
Programming DTMF Digit Strings for Automatic Access
..............................
30
Programming the Voice Mailbox Numbers
....................................................
33
Reseting the Digit Strings and Voice Mailbox Numbers
................................
34
Setting Conditions to Automatic Access
.........................................................
34
DTMJ! Digit Timing
........................................................................................
35
Pause Duration for Automatic Access
.............................................................
36
Transfer Ringing Time
....................................................................................
36
Tone/Pulse C.O. Lines
.....................................................................................
37
Examples of Call Forwarding to Voice Mail
..................................................
38
External Incoming Call to Voice Mail by Call Forwarding
............................
38
Internal Call to Voice Mail by Call Forwarding
..............................................
40
TABLES
Environmental Requirements
.............................................................................
9
Power Requirements
...........................................................................................
9
DTMF Signaling Frequencies
..........................................................................
10
DTMF Digit Transmission Timing
..................................................................
10
Detection Timing
.............................................................................................
11
Ringing Generation
..........................................................................................
11
Tone Generation from Panther Sets
.................................................................
12
Dipswitch Settings
...........................................................................................
20
ONS Unit Flash-hook Recognition
..................................................................
24
Type of ONS Device
........................................................................................
25
Line Select
........................................................................................................
26
ONS Station Features
.......................................................................................
26
Programming Digit Strings for the Type of Call
.............................................
31
Dialing DTMF Tones
.......................................................................................
31
Setting Conditions to Automatic Access
.........................................................
35
DTMF Digit Timing
........................................................................................
35
Pause Duration for Automatic Access
.............................................................
36
Transfer Ringing Time
.....................................................................................
37
Tone/Pulse C.O. Lines
.....................................................................................
37
Feature Module IV & On Premise Station Unit
Page
ii
Panther II 820/1032/2064-297
TABLE OF CONTENTS
PAGE
2-l:
FIGURES
Inserting the Feature Module IV Cartridge
........................................................
4
3-l:
On Premise Station Unit
....................................................................................
8
3-2:
On Premise Unit Installation
............................................................................
15
3-3:
Connecting the MDF to the KSU
.....................................................................
16
3-4
Connecting the KSU Station Ports to the ONS Unit
........................................
17
3-5:
On Premise Station Unit Dipswitch
.................................................................
19
5-l:
Setting Call Forwarding
...................................................................................
29
5-2:
Forwarding an External Call to Voice Mail
.....................................................
39
5-3:
Forwarding an Internal Call to Voice Mail
.....................................................
.41
0 Copyright 1990 of Mite1 Corporation. All Rights Reserved.
@ is a Registered Trademark of Mite1 Corporation.
Feature Module IV & On Premise Station Unit
Page iii
Panther II 820/1032/2064-297
1. INTRODUCTION
General
1.01
This Practice provides instructions for installing and programming Panther II 820/
1032/2064 Systems with Feature Module IV software and the On Premise Station Unit.
Reason Far Issue
1.02 This is the first issue of this Practice. It is one of the set of Practices written to assist
a craftsperson install, operate and maintain the system in the field.
2. FEATURE MODULE IV SOFTWARE
General
2.01 In addition to providing the Panther II features outlined in the
Feature & Services
Practice
of the
Panther II System Manual,
Feature Module IV software provides Panther II
820/1032/2064 Systems with the following:
enhanced Call Forwarding,
improved extension displays,
displays for Transfer Ringing to the attendant, and
a change in the default setting of the Loud Bell Ringing/Ringing Over Paging feature
Feature Module IV software provides displays in English only.
Installation
2.02 The Feature Module IV Cartridge plugs into a port on Panther II 820 or 1032 Key
Service Units.
If you’re installing the system for the fmt time follow the procedure out-
lined under the sub-heading
Initial Installation;
if you’re replacing the Feature Module
Cartridge in an existing installation follow the procedure given under the sub-heading
Replacing the Feature Module Cartridge.
CAUTION: Follow the
instructions
carefully. If you don’t install the Feature Module IV
Cartridge correctly, you could damage the software on the Feature Module IV Cartridge,
or worse, damage the software in the Key Service Unit (KSU).
Feature Module IV & On Premise Station Unit
Page 1
Mite1 Standard Practise
Initial Installation
(FOR PREVIOUSLY INSTALLED SYSTEMS, GO TO THE NEXT SECTION)
The
following instructions detail initial installation of the Feature Module IV Cartridge.
CAUTION: Don’t plug in the KSU power cord until you’re instructed to do so.
Step 1
Step
2
Step
3
Step 4
Step 5
Step
6
Step 7
Step
8
Mount the KSU as per the instructions in the INSTALLATION AND COMMISSIOZ-XNG PRACTICE of the PANTHER II SYSTEM
MANUAL.
There are two small grooves on the Feature Module IV Cartridge connector.
Holding the Feature Module IV Cartridge so that the grooves are facing you,
plug it securely into the port on the KSU (refer CO
the close-up shown in Fig-
ure 2-l).
Place the protective cover over the Feature Module IV Cartridge,
push in the plastic expansion plugs, and tighten the two screws.
Install the remainder of the system as outlined in the INSTALLATION AND
COMMISSIONING PRACTICE OF THE PANTHER II SYSTEM MANUAL. After the system is completely installed, including the stations, plug in
the KSU power cord. Ensure the STATUS lamp on the side panel of the KSU
is flashing.
Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch
(dipswitch #2) is located on the right-hand side panel of the KSU.
Press the RESET Switch.
Set the MEM. CLEAR Switch to the OFF position. The system is now reset to
the default settings.
Set the Battery Switch for the KSU memory to the ON position. The Battery
Switch (dipswitch #4) is located on the right-hand side panel of the KSU.
You must now program the system. Refer to the PROGRAMMING PRACTICE in the PANTHER II SYSTEM MANUAL for instructions. You’ll find
programming instructions for the additional features provided by Feature
Module IV software and the On Premise Station Unit in this Practice.
Feature Module IV & On Premise Station Unit
Page 2
Panther II 820/1032/2064-297
Replacing the Feature Module Cartridge
The
following instructions detail the replacement of a Feature Module Cartridge in an ex-
isting installation.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
UNPLUG THE KSU POWER CORD. Telephone service will be disconnected.
Remove the Feature Module Cartridge protective cover. The protective cover,
located half-way down the right-hand side of the KSU, is secured by two
screws and two plastic expansion plugs. Loosen the two screws, pull back the
plastic expansion plugs and remove the protective cover.
Unplug the installed Feature Module Cartridge from the port on the side of the
KSU.
There are two small grooves on the Feature Module IV Cartridge connector.
Holding the replacement Feature Module IV Cartridge so that the grooves are
facing you, plug it securely into the port on the KSU (refer
to the close-up
shown in Figure 2-I).
Plug in the KSU power cord.
Replace the protective cover over the Feature Module IV Cartridge, push in
the plastic expansion plugs, and tighten the two screws.
Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch
(dipswitch #2) is located on the right-hand side panel of the KSU.
Press the RESET Switch.
Set the MEM. CLEAR Switch to the OFF position. The system is now reset to
the default settings.
Ensure the BATTERY Switch for the KSU memory is in the ON position.
The Battery Switch (dipswitch #4) is located on the right-hand side panel of
the KSU.
You must now program the system with the customer’s feature selections.
Refer to the PROGRAMMING PRACTICE in the PANTHER II SYSTEM
MANUAL for instructions. Programming instructions for the additional
q
features provided by Feature Module IV software and the On Premise Station
Unit are given in this Practice.
Feature Module IV & On Premise Station Unit
Page 3
Mite1 Standard Practise
rort ror reawe
Module Cartridge
I
~_ III I II
III I II
Feature
Module Cartridge
Plastic Expansion Plugs
Figure 2-1 Inserting the Feature Module IV Cartridge
Feature Module l”V & On Premise Station Unit
Page 4
Panther II 820/1032/2064-297
Additional Features
2.03
This section provides descriptions and programming instructions for the additional
features that are available with Feature Module IV software.
Enhanced Call Forwarding
In addition to forwarding internal ringing calls and certain transfer ringing calls, Feature
Module IV software provides call forwarding of
l
Incoming external ringing calls, and
l
Internal DISA ringing calls
TO PROGRAM CALL FORWARDING AT A PANTHER SET
(See Note Below):
Step 1
Dial *# to enter programming mode.
Step 2
Dial one of the following 2-digit Call Forwarding codes:
21
for
Follow Me
(forwards internal ringing, transfer ringing, external ringing and internal DISA
Iinging calls)
22
for
Call Forward Busy
(forwards internal ringing, transfer ringing, external ringing and internal DISA
ringing calls)
23
for
Call Forward No Answer
(forwards internal ringing, external ringing and internal DISA ringing calls)
24
for
Call Forward Busy/No Answer
(forwards internal ringing, external ringing and internal DISA ringing calls)
Step 3
Dial the 2-digit number (10 to 73) of the station where you want the calls forwarded to.
Step 4
Dial * to exit progratrnning mode.
Call Forwarding is now activated at the set.
TO TURN CALL FORWARDING OFF:
Step 1
Dial *# to enter programming mode.
Step 2 Dial 20
Step 3
Dial * to exit programming mode. -
NOTE: For instructions on programming an ONS port with Call Forwarding, refer to section
5.02.
Feature Module IV & On Premise Station Unit
Page 5
Mite1 Standard Practise
Station Display
When you place a internal call from a Panther II Display set, the station that you’re
calling is indicated in the liquid crystal display. With Feature Module I or Feature
Module II software, the station is indicated by “Ext. XX”, where XX is the station
number. With Feature Module IV software, the display has been changed to “Stn
xx”.
EXAMPLE:
FM
I or FM II Software Display
FM IV Software Display
Display for Transfer Ringing to Attendant Station
When a transfer ringing call is redirected to the Attendant Station, the liquid crystal
display on the Attendant Station’s Display Set identifies the station that the call was
initially transferred to, and the line that the call is on. For example:
1. An incoming external call on line 3 is answered at Station 13.
2. The person at Station 13 performs a ringing transfer to Station 14.
3. If the call isn’t answered at Station 14, it’s returned to Station 13.
4. If the call isn’t answered at Station 13, it’s sent to the Attendant Station.
5. The liquid crystal display on the Attendant’s Display Set appears as follows:
With Feature Module I or Feature Module II software, only the line number of the
incoming call is identified when a transfer ringing call is redirected to the Attendant
Station.
Feature Module IV software provides displays in English only.
VI pi
F’M
IV Software Display
FM I or FM II Software Display
Loud Bell Ringing/Ringing Over Paging By Line
The default value for the Loud Bell Ringing/Ringing Over Paging By Line feature
(Day mode: access code 063xX) is “Does NOT ring selected line during Day Mode”
(data code 1). In the previous software versions, Feature Module I and Feature Module II, the default value for this feature is “Ringing selected line during Day Mode”
(data code 0).
Feature Module IV & On Premise Station Unit
Page 6
,’
Panther II 820/1032/2064-297
3. ON PREMISE STATION UNIT
General
3.01 The On Premise
Station (ONS) Unit provides a 4-port interface between Panther
II 820/1032/2064 Systems and the following devices:
l
single-line set
l
auto attendant
l
voice mail system
The ONS unit is a sealed unit of metal construction measuring 34.0 cm (13.4 inches) high,
23.9 cm (9.4 inches) wide and 6.54 cm (2.6 inches) deep.
Feature Module IV & On Premise Station Unit
Page 7
Mite1 Standard Practise
9.4” (23.9
cm)
8.2” (20.8 cm)
I
I
*I
2.6” (6.54 cm)
TOP
LEFT-SIDE
) Modular
Jack for
Connecting
the
Station
Ports
9.4” (23.9
cm)
FRONT
BOTTOM
2.6” (6.54 cm)
Modular
Jack for
Connecting the
devices
Dip Switch for
Programming
the
Hookswitch
Recognition
Time
RIGHT-SIDE
Figure 3-1: On Premise Station Unit
Feature Module IV & On Premise Station Unit
Page 8
Panther II 820/1032/2064-297
Performance Requirements
The ONS
Unit has the following performance requirements:
ENVIRONMENTAL
Storage Temperature
-20 to +6O”C
Functional Temperature
+5 to +40°c
Recommerided Operating Temperature
+15 to +35”C
Humidity
0 to 90% non-condensing
Table 3-1: Environmental Requirements
POWER
AC
Power
115 Vat k 10% (50/60 Hz)
0.5 Amu max load
Battery Backup Power
1 24Vdc
Table 3-2: Power Requirements
Feature Module IV & On Premise Station Unit
Page 9
1
Mite1 Standard Practise
#
A
B
C
D
941
697
770
852
941
Table 3-3: DTMF Signaling Frequencies
1477
1633
1633
1633
1633
DTMF DIGIT
TRANSMISSION
TIMING
Manual Access
True DTMF
Automatic Access
Tone Duration
over 100 ms
(programmable)
over 200 ms
over 300 ms
over 400 ms
Interdigit Pause
over 100 ms
(not programmable)
Table 3-4: DTMF Digit Transmission Timing
Feature Module IV & On Premise Station Unit
Page 10
Panther II 820/1032/2064-297
DETECTION TIMING
DTMF Digit Duration
Interdigit Pause Duration
I
40 ms minimum
I 40 ms minimum
Table 3-5: Detection Timing
RINGING GENERATION
Ringing Voitage
200 V p to p (square wave)
Ringing Frequency
209~
5Hz
Incoming C.O. line call,
Incoming DISA line call,
Transfer Ringing call,
and Hold Recall
Incoming Intercom call
0.5 seconds ringing
0.25
seconds pause,
0.5 seconds ringing, and
3.75 seconds off
1.0 second ringing and
4 seconds off
Table 3-6: Ringing Generation
Feature Module IV & On Premise Station Unit
Page 11
Mite1 Standard Practise
Tone Generation from Panther Sets
The ONS
Unit generates DTMF tones to enable Panther set users to access a voice mailbox or signal an auto attendant. Table 3-7 shows the digits that must be dialed on a
Panther set to generate the different dialing tones required by a voice mail system or auto
attendant. An ONS Station must be programmed for an auto attendant or a voice mail
system, before the ONS Unit will generate DTMF tones for that ONS port.
-.
A
i
I
lXGlTS
DTMF DIALING TONE GENERATED
(DIALED ON PANTHEFt SET)
BY ONS UNlT AND SENT TO VOICE
MAIL BOX OR AUTO ATTENDANT
I
1
1
I
I
4
1
4
I
5
5
6
6
7
8
8
9
9
I
I-
t
*
I
0
#
Flash/Cancel + 3
0
#
A
I
Flash/Cancel + 6
I
B
I
Flash/Cancel + 9
Flash/Cancel + #
C
D
Table 3-7: Tone Generation from Panther Sets
Feature Module IV & On Premise Station Unit
Page 12
Panther II 820/1032/2064-297
Direct Inward System Access
The ONS
Unit is designed to operate with the DISA feature. If your system has an Options Interface Unit and is programmed for Direct Inward System Access, then you can
call into the Panther II system and place internal calls directly to ONS stations.
Call Progress Tones
The ONS
Unit provides the following call progress tones:
AUDIBLE RINGS:
- CO. line ringing tone
- btemal DISA ringing tone
- Transfer ringing tone
- Hold Recall ringing tone
- Intercom ringing tone
MANUAL TONE
BUSY TONE
The KSU provides the following call progress tones:
BACK TONES
- Internal Calling (Tone Call)
- Internal Calling (Voice Call)
- All Page
- Zone Page
- Busy Override
EXECUTIVE OVERRIDE TONE
DIAL TONE
BUSY TONE
Feature Module IV & On Premise Station Unit
,
Page 13
Mite1 Standard Practise
Installation
3.02 The
On Premise Station (ONS) Unit connects to station ports on the left-hand side
of Panther II 820,1032 and 2064 KSUs. The ONS Unit supports up to four devices and
each device occupies a station port on the KSU. In order for the ONS unit to operate,
Feature Module IV software must be installed in the KSU.
You can connect a maximum of two ONS Units to a Panther II 820,1032 or 2064 System. However, you can’t connect an ONS Unit to more than one KSU. For example,
you can’t connect two ONS ports to a Panther II 820/1032/2064 KSU and connect the
other two ONS ports to another Panther II 820/1032/2064 KSU.
You can install or remove the ONS Unit without disconnecting power to the system or
interrupting service to all stations.
In fact, the KSU must be receiving power when you
plug in the ONS power cord. If the KSU isn’t powered up when you plug in the ONS
power cord, the ONS unit may not operate properly. In addition, if you disconnect any of
the modular cords that connect the KSU stations to the ONS Unit, you must disconnect
the power to the ONS Unit, After reconnecting the modular cords, you can then plug in
the ONS power cord (providing that the KSU is receiving power).
If these procedures
aren’t followed, the ONS Unit will not operate properly.
Follow the steps listed below to install the ONS Unit.
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Mount a main distribution frame (MDF) to the right of the KSU on the wooden
backboard. Then, mount the ONS Unit to the right of the MDF with the four
wood screws (refer to Figure 3-2).
Connect the MDF to the desired KSU station ports using a 25-pair cable and
two 50-pin ‘D’ Amp Connectors (refer to Figure 3-3).
Connect each of the four station ports from the MDF to one of the four modular
jacks on the left side of the ONS Unit. Use a DBU4 type cord (4-conductor
mod-to-mod cord) with an RJ14C connector to make the connection (refer to
Figure 3-4).
Each modular jack on the left-hand side of the ONS Unit corresponds to a jack
on the right-hand side. The modular jacks on the right-hand side connect to the
devices (single-line set, voice mail system or auto attendant). Connect the
modular jacks on the right-hand side of the ONS Unit to the devices using
DBU4 type cords with RJ14C connectors.
If the KSU power isn’t connected, plug in the KSU power cord.
Program the system to recognize the type of devices that are connected to the
ONS Unit. To program the type of device:
a. Connect a Panther II Display Set to Station 10
b. Dial *#015 to enter programming mode
Feature
Module IV & On Premise Station Unit
Page 14
Panther II 820/1032/2064-297
c.
Dial access code 1OOYY where YY is the 2-digit station number of the
ONS
device
d.
Enter the desired data code:
5 for a single line set,
6 for a voice mail system, or
7 for an auto attendant
e.
Press the # key to store your selection
f.
Repeat steps c to e for each ONS station
g.
Press * to exit programming mode
KSU
KRONE BLOCK
ODULAR CONNECTOR
STANDARD SET
Figure 3-2: On Premise Unit Installation
Feature Module Iv & On Premise Station Unit
Page 15
Mite1 Standard Practise
Modular Connector
c
Figure 3-3: Connecting the MDF to the KSU
Feature Module IV & On Premise Station Unit
Page 16
Panther
II
820/1032/2064-297
Left Side of ONS Unit
Figure 3-4: Connecting the KSU Station Ports to the ONS Unit
Feature Module IV & On Premise Station Unit
Page 17
Mite1 Standard Practise
Step 7
Step 8
Step 9
Program the type of line select for the ONS stations:
’
From the Panther II Display Set at Station 10
Dial *#015 to enter programming mode
Dial access code 113YY where YY is the 2-digit station number of the ONS
device
Enter the desired data code:
0 for Auto Intercom (for a voice mail system)
2 for Manual Line Select (single line set or auto attendant)
Press the # key to store your selection
Repeat steps c to e for each ONS station
Press * to exit programming mode
Adjust the dipswitches located on the right-hand side of the ONS Unit to set the
duration of the Flash/Cancel Recognition (refer to Figure 3-5 and Table 3-8).
The duration of the Flash/Cancel Recognition should be set to the duration of
the flash/cancel signal that is produced by the ONS devices. Note that the
dipswitch settings determine the Flash/Cancel Recognition for all four ONS
stations (i.e., you can’t set a different Flash/Cancel Recognition for each ONS
station).
Plug in the ONS power cord. The ONS device (e.g., standard tone telephone)
begins working approximately 6 seconds after you plug in the ONS power cord.
CAUTION: The KSU must be receiving power when you plug in the ONS power
cord. If you plug in the ONS power cord before plugging in the KSU power
cord, the ONS unit will not work properly.
Feature Module IV & On Premise Station Unit
Page 18
Panther II 820/1032/2064-297
Dipswitch
Right Side of ONS Unit
Figure 3-5: On Premise Station Unit Dipswitch
Feature Module IV & On Premise Station Unit
Page 19
Mite1 Standard Practise
On
On
Off On
60 -
1200
Off
Off On On
60 -
1300
On
Off On On
60 -
1400
Off
On On On
60 -
1500
On
On On On
60 -
1600
Default: Flash Recognition is 60 to 100 ms
Cancel is 100 ms
Table 3-8: Dipswitch Settings
1200
1300
1400
1500
1600
Feature Module IV & On Premise Station Unit
Page 20
Panther II 820/1032/2064-297
4. ON PREMISE STATION DEVICES
General
4.01 This
section provides a brief description of each ONS device and identifies any
special programming requirements.
Single-Line Set
4.02 You can perform certain Panther features from a single-line
(tone only)
telephone
that’s connected to an ONS station. However, you must frst program the ONS station for
a single-line set (access code lOOYY, data code 5) and for Manual Line Select (access
code 113YY, data code 2) if you want to access both internal and external lines. Refer to
the ONS User Guide for instructions on using the set.
You can transfer calls from a Panther set to an ONS device. You can also transfer calls
from an ONS device to a Panther set. Before a call can be transferred from an ONS
device, you must program the flash-hook as a Transfer signal (access code 055, data
code 3).
Auto Attendant
4.03 An auto attendant answers and directs external calls to stations within the system.
Most auto attendants operate by prompting the caller to enter the number of the desired
station or to dial a specific digit for a particular department. When the caller enters the
desired station number or dials the desired digit, the auto attendant transfers the call. To
allow an auto attendant to transfer calls, you must program the flash-hook as a Transfer
signal (access code 055, data code 3) and set the Transfer Ringing Return feature to
“Return to Sub-Attendant” (access code 104YY, data code 1). If the Transfer Ringing
Return feature is left with the default setting, unanswered transfer calls return to the
originator. The default setting is inappropriate for an auto attendant because any unanswered transferred calls that were initially transferred by the auto attendant will be returned to the auto attendant.
You can program incoming external calls to ring at the auto attendant. To allow incoming
external calls to ring the auto attendant, you must program the lines to ring at the ONS
station port that the auto attendant port is connected to. Refer to
Flexible Ringing Assign-
ment in the Programming Practice
of the
Panther II System Manual
for instructions.
When all the internal intercom paths are busy, the auto attendant is unable to transfer an
incoming external call.
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Mite1 Standard Practise
Incoming external calls can be transferred from a station to the auto attendant. The auto
attendant is able to answer and redirect the transferred call to a station.
Since internal call
transfer isn’t available with the Panther II System, an auto attendant can’t direct internal
calls to stations within the system. For the same reason, internal calls that are forwarded
to the auto attendant can’t be redirected either.
Calls that arrive at a busy ONS auto attendant port can be forwarded to another ONS auto
attendant port. Refer to the section
Setting Call Forwarding in
this Practice.
Voice Mail
4.04
A voice mail system provides “voice mailboxes” in which callers can
leave re-
corded messages. A person can call your mailbox and leave a recorded message for you.
Later, you can access your mailbox and listen to any messages that have been left for
you.
The ONS Unit can be programmed to allow callers to automatically access your voice
mailbox (see Section 5.03). If the ONS Unit is programmed to allow automatic access,
you can forward your calls directly to your voice mailbox by forwarding your set to the
ONS station that the voice mail system is connected to. If a caller, who has been forwarded from your set directly to your mailbox, leaves a recorded message, the ONS Unit
will send a message waiting signal to your set.
The Intercom indicator lamp on your set
winks if you’ve a message waiting. To respond to a message waiting signal, press the #
key or Intercom key. If the message is entered in your mailbox you will access your
mailbox and hear the recorded message, but if the message was placed on your set from
another Panther set, you’ll simply ring that set.
If a message waiting signal is sent from a Panther set, single-line set or auto attendant to a
station that has call forwarding enabled, the message waiting signal will be forwarded to
the call forwarding destination. But, message waiting signals that are sent from a voice
mail system to a station that has call forwarding enabled will not be forwarded. So, if
someone leaves a recording in your voice mailbox while you have call forwarding enabled, your set will indicate that you’ve a message waiting. The message waiting signal
will not appear at the station that your calls are forwarded to. In order for the voice mail
system to send message waiting signals, the ONS station port that the voice mail system
is connected to, must be programmed for Auto Intercom Select (access code 113YY, data
code 0).
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Panther II 820/1032/2064-297
Calls that arrive at a busy ONS voice mail port can be forwarded to another ONS voice
mail port. Refer to the section
Setting Call Forwarding in
this Practice.
You can program incoming external calls to ring at the voice mail system
To allow
incoming external calls to ring a voice mail port, you must program the lines to ring at the
ONS station port that the voice mail system is connected to.
Refer to
Flexible Ringing
Assignment
in the
Programming Practice
of the
Panther II System Manual
for details.
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Mite1 Standard Practise
5. ON PREMISE STATION UNIT PROGRAMMING
General Programming
5.01
This chapter provides programming instructions for the ONS Unit. The program-
ming parameters for the ONS Unit and ONS stations are listed in the tables of this chapter.
To program ONS features:
Step 1
Dial *#015 on the Panther II Display Set at Station 10
Step 2
Select the desired feature from the table and dial the appropriate 3- to 7-digit
access code.
Step 3
To change the default, dial the data code of the desired setting.
Step 4
Press the # key to store the data.
Step 5
Repeat steps 2 to 4 for each system feature setting or each ONS station setting
that you wish to change.
Step 6
Press the * key to exit programming. The new programming is complete
ONS Unit Flash-Hook Recognition
You can
program the flash-hook signal that is generated at an ONS device to be recognized
by the ONS Unit as either a hold, flash, cancel or transfer. The flash-hook signal for Panther sets is not the same signal and is programmed separately using a different access code
(access code 055 changes the function of the ONS flash-hook, access code 005 changes the
function of the Panther system flash-hook).
FVNCTION
Hold
0
A flash-hook performed at a single-line set,
voice mail system or auto attendant signals the
ONS Unit that a call is to be held
055
I
Flash
I
1
I
Network flash
r--
Cancel
I
2
I
Network cancel
Transfer
3
A flash-hook performed at a single-line set,
voice mail system or auto attendant signals the
ONS Unit that a call is to be held and transferred
Default: Cancel
Table 5-1: ONS Unit Flash-hook Recognition
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Page 24
.’
Panther II 820/1032/2064-297
The hold and transfer signals generated by the ONS unit are produced only within the
Panther system, whereas the flash and cancel signals are generated both within the Panther system and on the central office lines.
If you are connecting an auto attendant to an ONS port, or if you want to be able to trans-
fer calls from a single-line set, you must program the flash-hook as a Transfer signal.
You can set the ONS Flash/Cancel Recognition time to correspond to the Flash/Cancel
signal produced by the ONS device by adjusting the dipswitch located on the right-hand
side of the ONS Unit (refer to Figure 3-5 and Table 3-8).
Type of ONS Device
Each ONS station supports either a single-line set, an auto attendant or a voice mail
system. You must program the type of device that you are connecting to the ONS station
because the system defaults to a Panther II Display Set at station 10 and Panther 1032/
2064 Sets at all other stations.
ACCESS CODE
TYPE OF ONS DEVICE
1OOYY
single-line set
voice mailbox
auto attendant
Default: Panther II Display Set at station 10
Panther 1032/2064 Sets for all other stations
Note: YY = station number (10 to 73)
Table 5-2: Type of ONS Device
DATA CODE
5
6
7
Manual Line Select/Auto Intercom/Auto C.O.
If
you’re connecting a single-line set to an ONS station, you should program the ONS
station for Manual Line Select. If the single-line set isn’t programmed for Manual Line
Select, you’ll be unable to access both internal and external lines from the set.
If you’re connecting an auto attendant or voice mail system, leave the ONS station with
the default value of Auto Intercom. If a voice mail system isn’t programmed for Auto
Intercom, it can’t send a message waiting signal to a Panther station that has a voice mail
message.
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