Mitel Panther II 820, Panther II 1032, Panther II 2064 System Manual

This document is for Panther II 820, Panther II 1032,

Panther II 2064 Systems and for Panther II

Proprietary Peripherals

Mite1 Standard Practise

Panther II 820/1032/2064-297

91-0580-1A

Issue 1, November 1990

Panther@ II 820/1032/2064
Electronic Key Telephone System

FEATURE MODULE IV & ON PREMISE STATION UNIT

TABLE OF CONTENTS

PAGE

1.

INTRODUCTION

...........................................................................................

1

General

............................................................................................................

1

Reason For Issue ..............................................................................................

1

2.

3.

FEATURE MODULE IV SOFTWARE

.........................................................

1

General ............................................................................................................

1

Installation ....................................................................................................... 1

Initial Installation

............................................................................................

.2

Replacing the Feature Module Cartridge

........................................................

3

Additional Features .........................................................................................

5

Enhanced Call Forwarding

..............................................................................

5

Station Display

................................................................................................

6

Display for Transfer Ringing to Attendant Station

.........................................

6

Loud Bell Ringing/Ringing Over Paging By Line

..........................................

6

ON PREMISE STATION UNIT

.....................................................................

7

General

............................................................................................................

7

Performance Requirements

.............................................................................

9

Tone Generation from Panther Sets

................................................................

12

Direct Inward

System

Access..

........................................................................

13

Call Progress Tones

.........................................................................................

13

Installation

.......................................................................................................

14

4.

ON PREMISE STATION DEVICES

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

General

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Single Line Set

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Auto Attendant

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Voice Mail

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

5.

ON PREMISE STATION UNIT PROGRAMMING

.....................................

24

General Programming

.....................................................................................

24

ONS Unit Flash-hook Recognition

.................................................................

24

Type of ONS Device

.......................................................................................

25

Manual Line Select/Auto Intercom/Auto C.0

.................................................

25

ONS Station Features

......................................................................................

26

Feature Module IV & On Premise Station Unit

Page i

Mite1 Standard Practise

TABLE OF CONTENTS

PAGE

3-l:
3-2:
3-3:
3-4
3-5:

3-6:
3-7
3-8:

5-l:

5-2:
5-3
5-4:
5-5:
5-6:
5-7:
5-8

5-9:
5-10:
5-11:

Setting Call Forwarding

..................................................................................

27

Programming Automatic Access to a Voice Mail System

..............................

30

Programming DTMF Digit Strings for Automatic Access

..............................

30

Programming the Voice Mailbox Numbers

....................................................

33

Reseting the Digit Strings and Voice Mailbox Numbers

................................

34

Setting Conditions to Automatic Access

.........................................................

34

DTMJ! Digit Timing

........................................................................................

35

Pause Duration for Automatic Access

.............................................................

36

Transfer Ringing Time

....................................................................................

36

Tone/Pulse C.O. Lines

.....................................................................................

37

Examples of Call Forwarding to Voice Mail

..................................................

38

External Incoming Call to Voice Mail by Call Forwarding

............................

38

Internal Call to Voice Mail by Call Forwarding

..............................................

40

TABLES

Environmental Requirements

.............................................................................

9

Power Requirements

...........................................................................................

9

DTMF Signaling Frequencies

..........................................................................

10

DTMF Digit Transmission Timing

..................................................................

10

Detection Timing

.............................................................................................

11

Ringing Generation

..........................................................................................

11

Tone Generation from Panther Sets

.................................................................

12

Dipswitch Settings

...........................................................................................

20

ONS Unit Flash-hook Recognition

..................................................................

24

Type of ONS Device

........................................................................................

25

Line Select

........................................................................................................

26

ONS Station Features

.......................................................................................

26

Programming Digit Strings for the Type of Call

.............................................

31

Dialing DTMF Tones

.......................................................................................

31

Setting Conditions to Automatic Access

.........................................................

35

DTMF Digit Timing

........................................................................................

35

Pause Duration for Automatic Access

.............................................................

36

Transfer Ringing Time

.....................................................................................

37

Tone/Pulse C.O. Lines

.....................................................................................

37

Feature Module IV & On Premise Station Unit
Page

ii

Panther II 820/1032/2064-297

TABLE OF CONTENTS

PAGE

2-l:

FIGURES
Inserting the Feature Module IV Cartridge

........................................................

4

3-l:

On Premise Station Unit

....................................................................................

8

3-2:

On Premise Unit Installation

............................................................................

15

3-3:

Connecting the MDF to the KSU

.....................................................................

16

3-4

Connecting the KSU Station Ports to the ONS Unit

........................................

17

3-5:

On Premise Station Unit Dipswitch

.................................................................

19

5-l:

Setting Call Forwarding

...................................................................................

29

5-2:

Forwarding an External Call to Voice Mail

.....................................................

39

5-3:

Forwarding an Internal Call to Voice Mail

.....................................................

.41

0 Copyright 1990 of Mite1 Corporation. All Rights Reserved.
@ is a Registered Trademark of Mite1 Corporation.

Feature Module IV & On Premise Station Unit

Page iii

Panther II 820/1032/2064-297

1. INTRODUCTION

General

1.01

This Practice provides instructions for installing and programming Panther II 820/

1032/2064 Systems with Feature Module IV software and the On Premise Station Unit.

Reason Far Issue

1.02 This is the first issue of this Practice. It is one of the set of Practices written to assist

a craftsperson install, operate and maintain the system in the field.

2. FEATURE MODULE IV SOFTWARE

General

2.01 In addition to providing the Panther II features outlined in the

Feature & Services

Practice

of the

Panther II System Manual,

Feature Module IV software provides Panther II

820/1032/2064 Systems with the following:

enhanced Call Forwarding,
improved extension displays,
displays for Transfer Ringing to the attendant, and
a change in the default setting of the Loud Bell Ringing/Ringing Over Paging feature

Feature Module IV software provides displays in English only.

Installation

2.02 The Feature Module IV Cartridge plugs into a port on Panther II 820 or 1032 Key
Service Units.

If you’re installing the system for the fmt time follow the procedure out-

lined under the sub-heading

Initial Installation;

if you’re replacing the Feature Module

Cartridge in an existing installation follow the procedure given under the sub-heading

Replacing the Feature Module Cartridge.

CAUTION: Follow the

instructions

carefully. If you don’t install the Feature Module IV

Cartridge correctly, you could damage the software on the Feature Module IV Cartridge,

or worse, damage the software in the Key Service Unit (KSU).

Feature Module IV & On Premise Station Unit

Page 1

Mite1 Standard Practise

Initial Installation

(FOR PREVIOUSLY INSTALLED SYSTEMS, GO TO THE NEXT SECTION)
The

following instructions detail initial installation of the Feature Module IV Cartridge.

CAUTION: Don’t plug in the KSU power cord until you’re instructed to do so.

Step 1

Step

2

Step

3

Step 4

Step 5
Step

6

Step 7

Step

8

Mount the KSU as per the instructions in the INSTALLATION AND COM­MISSIOZ-XNG PRACTICE of the PANTHER II SYSTEM
MANUAL.
There are two small grooves on the Feature Module IV Cartridge connector.
Holding the Feature Module IV Cartridge so that the grooves are facing you,
plug it securely into the port on the KSU (refer CO

the close-up shown in Fig-

ure 2-l).

Place the protective cover over the Feature Module IV Cartridge,
push in the plastic expansion plugs, and tighten the two screws.
Install the remainder of the system as outlined in the INSTALLATION AND
COMMISSIONING PRACTICE OF THE PANTHER II SYSTEM MAN­UAL. After the system is completely installed, including the stations, plug in
the KSU power cord. Ensure the STATUS lamp on the side panel of the KSU
is flashing.
Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch
(dipswitch #2) is located on the right-hand side panel of the KSU.
Press the RESET Switch.
Set the MEM. CLEAR Switch to the OFF position. The system is now reset to
the default settings.
Set the Battery Switch for the KSU memory to the ON position. The Battery
Switch (dipswitch #4) is located on the right-hand side panel of the KSU.
You must now program the system. Refer to the PROGRAMMING PRAC­TICE in the PANTHER II SYSTEM MANUAL for instructions. You’ll find

programming instructions for the additional features provided by Feature
Module IV software and the On Premise Station Unit in this Practice.

Feature Module IV & On Premise Station Unit
Page 2

Panther II 820/1032/2064-297

Replacing the Feature Module Cartridge
The

following instructions detail the replacement of a Feature Module Cartridge in an ex-

isting installation.

Step 1

Step 2

Step 3

Step 4

Step 5
Step 6

Step 7

Step 8
Step 9

Step 10

Step 11

UNPLUG THE KSU POWER CORD. Telephone service will be discon­nected.

Remove the Feature Module Cartridge protective cover. The protective cover,
located half-way down the right-hand side of the KSU, is secured by two
screws and two plastic expansion plugs. Loosen the two screws, pull back the
plastic expansion plugs and remove the protective cover.
Unplug the installed Feature Module Cartridge from the port on the side of the
KSU.
There are two small grooves on the Feature Module IV Cartridge connector.
Holding the replacement Feature Module IV Cartridge so that the grooves are
facing you, plug it securely into the port on the KSU (refer

to the close-up

shown in Figure 2-I).

Plug in the KSU power cord.
Replace the protective cover over the Feature Module IV Cartridge, push in
the plastic expansion plugs, and tighten the two screws.
Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch
(dipswitch #2) is located on the right-hand side panel of the KSU.
Press the RESET Switch.
Set the MEM. CLEAR Switch to the OFF position. The system is now reset to

the default settings.
Ensure the BATTERY Switch for the KSU memory is in the ON position.
The Battery Switch (dipswitch #4) is located on the right-hand side panel of
the KSU.
You must now program the system with the customer’s feature selections.
Refer to the PROGRAMMING PRACTICE in the PANTHER II SYSTEM
MANUAL for instructions. Programming instructions for the additional

q
features provided by Feature Module IV software and the On Premise Station
Unit are given in this Practice.

Feature Module IV & On Premise Station Unit

Page 3

Mite1 Standard Practise

rort ror reawe

Module Cartridge

I

~_ III I II

III I II

Feature

Module Cartridge

Plastic Expansion Plugs

Figure 2-1 Inserting the Feature Module IV Cartridge

Feature Module l”V & On Premise Station Unit
Page 4

Panther II 820/1032/2064-297

Additional Features

2.03

This section provides descriptions and programming instructions for the additional

features that are available with Feature Module IV software.

Enhanced Call Forwarding

In addition to forwarding internal ringing calls and certain transfer ringing calls, Feature
Module IV software provides call forwarding of

l

Incoming external ringing calls, and

l

Internal DISA ringing calls

TO PROGRAM CALL FORWARDING AT A PANTHER SET
(See Note Below):

Step 1

Dial *# to enter programming mode.

Step 2

Dial one of the following 2-digit Call Forwarding codes:

21

for

Follow Me

(forwards internal ringing, transfer ringing, external ringing and internal DISA

Iinging calls)

22

for

Call Forward Busy

(forwards internal ringing, transfer ringing, external ringing and internal DISA

ringing calls)

23

for

Call Forward No Answer

(forwards internal ringing, external ringing and internal DISA ringing calls)

24

for

Call Forward Busy/No Answer

(forwards internal ringing, external ringing and internal DISA ringing calls)

Step 3

Dial the 2-digit number (10 to 73) of the station where you want the calls for­warded to.

Step 4

Dial * to exit progratrnning mode.
Call Forwarding is now activated at the set.

TO TURN CALL FORWARDING OFF:
Step 1

Dial *# to enter programming mode.
Step 2 Dial 20
Step 3

Dial * to exit programming mode. -

NOTE: For instructions on programming an ONS port with Call Forwarding, refer to section

5.02.

Feature Module IV & On Premise Station Unit

Page 5

Mite1 Standard Practise

Station Display

When you place a internal call from a Panther II Display set, the station that you’re
calling is indicated in the liquid crystal display. With Feature Module I or Feature
Module II software, the station is indicated by “Ext. XX”, where XX is the station
number. With Feature Module IV software, the display has been changed to “Stn
xx”.

EXAMPLE:

FM

I or FM II Software Display

FM IV Software Display

Display for Transfer Ringing to Attendant Station

When a transfer ringing call is redirected to the Attendant Station, the liquid crystal
display on the Attendant Station’s Display Set identifies the station that the call was
initially transferred to, and the line that the call is on. For example:

1. An incoming external call on line 3 is answered at Station 13.

2. The person at Station 13 performs a ringing transfer to Station 14.

3. If the call isn’t answered at Station 14, it’s returned to Station 13.

4. If the call isn’t answered at Station 13, it’s sent to the Attendant Station.

5. The liquid crystal display on the Attendant’s Display Set appears as follows:

With Feature Module I or Feature Module II software, only the line number of the
incoming call is identified when a transfer ringing call is redirected to the Attendant
Station.

Feature Module IV software provides displays in English only.

VI pi

F’M

IV Software Display

FM I or FM II Software Display

Loud Bell Ringing/Ringing Over Paging By Line

The default value for the Loud Bell Ringing/Ringing Over Paging By Line feature
(Day mode: access code 063xX) is “Does NOT ring selected line during Day Mode”
(data code 1). In the previous software versions, Feature Module I and Feature Mod­ule II, the default value for this feature is “Ringing selected line during Day Mode”
(data code 0).

Feature Module IV & On Premise Station Unit
Page 6

,’

Panther II 820/1032/2064-297

3. ON PREMISE STATION UNIT

General

3.01 The On Premise

Station (ONS) Unit provides a 4-port interface between Panther

II 820/1032/2064 Systems and the following devices:

l

single-line set

l

auto attendant

l

voice mail system

The ONS unit is a sealed unit of metal construction measuring 34.0 cm (13.4 inches) high,

23.9 cm (9.4 inches) wide and 6.54 cm (2.6 inches) deep.

Feature Module IV & On Premise Station Unit

Page 7

Mite1 Standard Practise

9.4” (23.9

cm)

8.2” (20.8 cm)

I
I

*I

2.6” (6.54 cm)

TOP

LEFT-SIDE

) Modular

Jack for
Connecting
the
Station
Ports

9.4” (23.9

cm)

FRONT

BOTTOM

2.6” (6.54 cm)

Modular

Jack for

Connecting the

devices

Dip Switch for

Programming

the

Hookswitch

Recognition

Time

RIGHT-SIDE

Figure 3-1: On Premise Station Unit

Feature Module IV & On Premise Station Unit
Page 8

Panther II 820/1032/2064-297

Performance Requirements

The ONS

Unit has the following performance requirements:

ENVIRONMENTAL

Storage Temperature

-20 to +6O”C

Functional Temperature

+5 to +40°c

Recommerided Operating Temperature

+15 to +35”C

Humidity

0 to 90% non-condensing

Table 3-1: Environmental Requirements

POWER

AC

Power

115 Vat k 10% (50/60 Hz)

0.5 Amu max load

Battery Backup Power

1 24Vdc

Table 3-2: Power Requirements

Feature Module IV & On Premise Station Unit

Page 9

1

Mite1 Standard Practise

#

A

B

C

D

941

697

770
852
941

Table 3-3: DTMF Signaling Frequencies

1477
1633
1633
1633
1633

DTMF DIGIT

TRANSMISSION

TIMING

Manual Access

True DTMF

Automatic Access

Tone Duration

over 100 ms

(programmable)

over 200 ms
over 300 ms
over 400 ms

Interdigit Pause

over 100 ms

(not programmable)

Table 3-4: DTMF Digit Transmission Timing

Feature Module IV & On Premise Station Unit
Page 10

Panther II 820/1032/2064-297

DETECTION TIMING
DTMF Digit Duration
Interdigit Pause Duration

I

40 ms minimum

I 40 ms minimum

Table 3-5: Detection Timing

RINGING GENERATION

Ringing Voitage

200 V p to p (square wave)

Ringing Frequency

209~

5Hz

Incoming C.O. line call,
Incoming DISA line call,
Transfer Ringing call,
and Hold Recall
Incoming Intercom call

0.5 seconds ringing

0.25

seconds pause,

0.5 seconds ringing, and

3.75 seconds off

1.0 second ringing and

4 seconds off

Table 3-6: Ringing Generation

Feature Module IV & On Premise Station Unit

Page 11

Mite1 Standard Practise

Tone Generation from Panther Sets
The ONS

Unit generates DTMF tones to enable Panther set users to access a voice mail­box or signal an auto attendant. Table 3-7 shows the digits that must be dialed on a
Panther set to generate the different dialing tones required by a voice mail system or auto

attendant. An ONS Station must be programmed for an auto attendant or a voice mail
system, before the ONS Unit will generate DTMF tones for that ONS port.

-.

A

i

I

lXGlTS

DTMF DIALING TONE GENERATED

(DIALED ON PANTHEFt SET)

BY ONS UNlT AND SENT TO VOICE
MAIL BOX OR AUTO ATTENDANT

I

1

1

I

I

4

1

4

I

5

5

6

6

7
8

8

9

9

I

I-

t

*

I

0
#

Flash/Cancel + 3

0

#

A

I

Flash/Cancel + 6

I

B

I

Flash/Cancel + 9
Flash/Cancel + #

C
D

Table 3-7: Tone Generation from Panther Sets

Feature Module IV & On Premise Station Unit
Page 12

Panther II 820/1032/2064-297

Direct Inward System Access

The ONS

Unit is designed to operate with the DISA feature. If your system has an Op­tions Interface Unit and is programmed for Direct Inward System Access, then you can
call into the Panther II system and place internal calls directly to ONS stations.

Call Progress Tones
The ONS

Unit provides the following call progress tones:

AUDIBLE RINGS:

- CO. line ringing tone

- btemal DISA ringing tone

- Transfer ringing tone

- Hold Recall ringing tone

- Intercom ringing tone
MANUAL TONE
BUSY TONE

The KSU provides the following call progress tones:

BACK TONES

- Internal Calling (Tone Call)

- Internal Calling (Voice Call)

- All Page

- Zone Page

- Busy Override

EXECUTIVE OVERRIDE TONE
DIAL TONE
BUSY TONE

Feature Module IV & On Premise Station Unit

,

Page 13

Mite1 Standard Practise

Installation

3.02 The

On Premise Station (ONS) Unit connects to station ports on the left-hand side
of Panther II 820,1032 and 2064 KSUs. The ONS Unit supports up to four devices and
each device occupies a station port on the KSU. In order for the ONS unit to operate,
Feature Module IV software must be installed in the KSU.

You can connect a maximum of two ONS Units to a Panther II 820,1032 or 2064 Sys­tem. However, you can’t connect an ONS Unit to more than one KSU. For example,
you can’t connect two ONS ports to a Panther II 820/1032/2064 KSU and connect the
other two ONS ports to another Panther II 820/1032/2064 KSU.

You can install or remove the ONS Unit without disconnecting power to the system or
interrupting service to all stations.

In fact, the KSU must be receiving power when you
plug in the ONS power cord. If the KSU isn’t powered up when you plug in the ONS
power cord, the ONS unit may not operate properly. In addition, if you disconnect any of
the modular cords that connect the KSU stations to the ONS Unit, you must disconnect
the power to the ONS Unit, After reconnecting the modular cords, you can then plug in
the ONS power cord (providing that the KSU is receiving power).

If these procedures

aren’t followed, the ONS Unit will not operate properly.

Follow the steps listed below to install the ONS Unit.
Step 1

Step 2

Step 3

Step 4

Step 5
Step 6

Mount a main distribution frame (MDF) to the right of the KSU on the wooden
backboard. Then, mount the ONS Unit to the right of the MDF with the four

wood screws (refer to Figure 3-2).

Connect the MDF to the desired KSU station ports using a 25-pair cable and
two 50-pin ‘D’ Amp Connectors (refer to Figure 3-3).
Connect each of the four station ports from the MDF to one of the four modular
jacks on the left side of the ONS Unit. Use a DBU4 type cord (4-conductor
mod-to-mod cord) with an RJ14C connector to make the connection (refer to
Figure 3-4).
Each modular jack on the left-hand side of the ONS Unit corresponds to a jack
on the right-hand side. The modular jacks on the right-hand side connect to the
devices (single-line set, voice mail system or auto attendant). Connect the
modular jacks on the right-hand side of the ONS Unit to the devices using
DBU4 type cords with RJ14C connectors.
If the KSU power isn’t connected, plug in the KSU power cord.
Program the system to recognize the type of devices that are connected to the
ONS Unit. To program the type of device:
a. Connect a Panther II Display Set to Station 10
b. Dial *#015 to enter programming mode

Feature

Module IV & On Premise Station Unit

Page 14

Panther II 820/1032/2064-297

c.

Dial access code 1OOYY where YY is the 2-digit station number of the

ONS

device

d.

Enter the desired data code:

5 for a single line set,
6 for a voice mail system, or
7 for an auto attendant

e.

Press the # key to store your selection

f.

Repeat steps c to e for each ONS station

g.

Press * to exit programming mode

KSU

KRONE BLOCK

ODULAR CONNECTOR

STANDARD SET

Figure 3-2: On Premise Unit Installation

Feature Module Iv & On Premise Station Unit

Page 15

Mite1 Standard Practise

Modular Connector

c

Figure 3-3: Connecting the MDF to the KSU

Feature Module IV & On Premise Station Unit
Page 16

Panther

II

820/1032/2064-297

Left Side of ONS Unit

Figure 3-4: Connecting the KSU Station Ports to the ONS Unit

Feature Module IV & On Premise Station Unit

Page 17

Mite1 Standard Practise

Step 7

Step 8

Step 9

Program the type of line select for the ONS stations:

’

From the Panther II Display Set at Station 10
Dial *#015 to enter programming mode
Dial access code 113YY where YY is the 2-digit station number of the ONS
device
Enter the desired data code:

0 for Auto Intercom (for a voice mail system)

2 for Manual Line Select (single line set or auto attendant)
Press the # key to store your selection
Repeat steps c to e for each ONS station
Press * to exit programming mode

Adjust the dipswitches located on the right-hand side of the ONS Unit to set the
duration of the Flash/Cancel Recognition (refer to Figure 3-5 and Table 3-8).
The duration of the Flash/Cancel Recognition should be set to the duration of
the flash/cancel signal that is produced by the ONS devices. Note that the
dipswitch settings determine the Flash/Cancel Recognition for all four ONS
stations (i.e., you can’t set a different Flash/Cancel Recognition for each ONS
station).

Plug in the ONS power cord. The ONS device (e.g., standard tone telephone)
begins working approximately 6 seconds after you plug in the ONS power cord.

CAUTION: The KSU must be receiving power when you plug in the ONS power
cord. If you plug in the ONS power cord before plugging in the KSU power
cord, the ONS unit will not work properly.

Feature Module IV & On Premise Station Unit
Page 18

Panther II 820/1032/2064-297

Dipswitch

Right Side of ONS Unit

Figure 3-5: On Premise Station Unit Dipswitch

Feature Module IV & On Premise Station Unit

Page 19

Mite1 Standard Practise

On

On

Off On

60 -

1200

Off

Off On On

60 -

1300

On

Off On On

60 -

1400

Off

On On On

60 -

1500

On

On On On

60 -

1600

Default: Flash Recognition is 60 to 100 ms

Cancel is 100 ms

Table 3-8: Dipswitch Settings

1200
1300
1400
1500
1600

Feature Module IV & On Premise Station Unit
Page 20

Panther II 820/1032/2064-297

4. ON PREMISE STATION DEVICES

General

4.01 This

section provides a brief description of each ONS device and identifies any

special programming requirements.

Single-Line Set

4.02 You can perform certain Panther features from a single-line

(tone only)

telephone
that’s connected to an ONS station. However, you must frst program the ONS station for
a single-line set (access code lOOYY, data code 5) and for Manual Line Select (access
code 113YY, data code 2) if you want to access both internal and external lines. Refer to
the ONS User Guide for instructions on using the set.

You can transfer calls from a Panther set to an ONS device. You can also transfer calls

from an ONS device to a Panther set. Before a call can be transferred from an ONS
device, you must program the flash-hook as a Transfer signal (access code 055, data
code 3).

Auto Attendant

4.03 An auto attendant answers and directs external calls to stations within the system.
Most auto attendants operate by prompting the caller to enter the number of the desired
station or to dial a specific digit for a particular department. When the caller enters the
desired station number or dials the desired digit, the auto attendant transfers the call. To
allow an auto attendant to transfer calls, you must program the flash-hook as a Transfer
signal (access code 055, data code 3) and set the Transfer Ringing Return feature to
“Return to Sub-Attendant” (access code 104YY, data code 1). If the Transfer Ringing
Return feature is left with the default setting, unanswered transfer calls return to the
originator. The default setting is inappropriate for an auto attendant because any unan­swered transferred calls that were initially transferred by the auto attendant will be re­turned to the auto attendant.

You can program incoming external calls to ring at the auto attendant. To allow incoming
external calls to ring the auto attendant, you must program the lines to ring at the ONS
station port that the auto attendant port is connected to. Refer to

Flexible Ringing Assign-

ment in the Programming Practice

of the

Panther II System Manual

for instructions.

When all the internal intercom paths are busy, the auto attendant is unable to transfer an

incoming external call.

Feature Module IV & On Premise Station Unit

Page 21

Mite1 Standard Practise

Incoming external calls can be transferred from a station to the auto attendant. The auto
attendant is able to answer and redirect the transferred call to a station.

Since internal call
transfer isn’t available with the Panther II System, an auto attendant can’t direct internal
calls to stations within the system. For the same reason, internal calls that are forwarded
to the auto attendant can’t be redirected either.

Calls that arrive at a busy ONS auto attendant port can be forwarded to another ONS auto
attendant port. Refer to the section

Setting Call Forwarding in

this Practice.

Voice Mail

4.04

A voice mail system provides “voice mailboxes” in which callers can

leave re-

corded messages. A person can call your mailbox and leave a recorded message for you.
Later, you can access your mailbox and listen to any messages that have been left for
you.

The ONS Unit can be programmed to allow callers to automatically access your voice
mailbox (see Section 5.03). If the ONS Unit is programmed to allow automatic access,
you can forward your calls directly to your voice mailbox by forwarding your set to the
ONS station that the voice mail system is connected to. If a caller, who has been for­warded from your set directly to your mailbox, leaves a recorded message, the ONS Unit
will send a message waiting signal to your set.

The Intercom indicator lamp on your set
winks if you’ve a message waiting. To respond to a message waiting signal, press the #
key or Intercom key. If the message is entered in your mailbox you will access your
mailbox and hear the recorded message, but if the message was placed on your set from
another Panther set, you’ll simply ring that set.

If a message waiting signal is sent from a Panther set, single-line set or auto attendant to a
station that has call forwarding enabled, the message waiting signal will be forwarded to
the call forwarding destination. But, message waiting signals that are sent from a voice
mail system to a station that has call forwarding enabled will not be forwarded. So, if
someone leaves a recording in your voice mailbox while you have call forwarding en­abled, your set will indicate that you’ve a message waiting. The message waiting signal
will not appear at the station that your calls are forwarded to. In order for the voice mail
system to send message waiting signals, the ONS station port that the voice mail system

is connected to, must be programmed for Auto Intercom Select (access code 113YY, data
code 0).

Feature Module IV & On Premise Station Unit
Page 22

Panther II 820/1032/2064-297

Calls that arrive at a busy ONS voice mail port can be forwarded to another ONS voice

mail port. Refer to the section

Setting Call Forwarding in

this Practice.

You can program incoming external calls to ring at the voice mail system

To allow
incoming external calls to ring a voice mail port, you must program the lines to ring at the
ONS station port that the voice mail system is connected to.

Refer to

Flexible Ringing

Assignment

in the

Programming Practice

of the

Panther II System Manual

for details.

Feature Module IV & On Premise Station Unit

Page 23

Mite1 Standard Practise

5. ON PREMISE STATION UNIT PROGRAMMING

General Programming

5.01

This chapter provides programming instructions for the ONS Unit. The program-

ming parameters for the ONS Unit and ONS stations are listed in the tables of this chapter.

To program ONS features:
Step 1

Dial *#015 on the Panther II Display Set at Station 10

Step 2

Select the desired feature from the table and dial the appropriate 3- to 7-digit
access code.

Step 3

To change the default, dial the data code of the desired setting.

Step 4

Press the # key to store the data.

Step 5

Repeat steps 2 to 4 for each system feature setting or each ONS station setting

that you wish to change.

Step 6

Press the * key to exit programming. The new programming is complete

ONS Unit Flash-Hook Recognition
You can

program the flash-hook signal that is generated at an ONS device to be recognized
by the ONS Unit as either a hold, flash, cancel or transfer. The flash-hook signal for Pan­ther sets is not the same signal and is programmed separately using a different access code
(access code 055 changes the function of the ONS flash-hook, access code 005 changes the
function of the Panther system flash-hook).

FVNCTION

Hold

0

A flash-hook performed at a single-line set,
voice mail system or auto attendant signals the
ONS Unit that a call is to be held

055

I

Flash

I

1

I

Network flash

r--

Cancel

I

2

I

Network cancel

Transfer

3

A flash-hook performed at a single-line set,
voice mail system or auto attendant signals the
ONS Unit that a call is to be held and transferred

Default: Cancel

Table 5-1: ONS Unit Flash-hook Recognition

Feature Module IV & On Premise Station Unit
Page 24

.’

Panther II 820/1032/2064-297

The hold and transfer signals generated by the ONS unit are produced only within the
Panther system, whereas the flash and cancel signals are generated both within the Pan­ther system and on the central office lines.

If you are connecting an auto attendant to an ONS port, or if you want to be able to trans-

fer calls from a single-line set, you must program the flash-hook as a Transfer signal.

You can set the ONS Flash/Cancel Recognition time to correspond to the Flash/Cancel
signal produced by the ONS device by adjusting the dipswitch located on the right-hand
side of the ONS Unit (refer to Figure 3-5 and Table 3-8).

Type of ONS Device

Each ONS station supports either a single-line set, an auto attendant or a voice mail
system. You must program the type of device that you are connecting to the ONS station
because the system defaults to a Panther II Display Set at station 10 and Panther 1032/
2064 Sets at all other stations.

ACCESS CODE

TYPE OF ONS DEVICE

1OOYY

single-line set
voice mailbox
auto attendant

Default: Panther II Display Set at station 10

Panther 1032/2064 Sets for all other stations

Note: YY = station number (10 to 73)

Table 5-2: Type of ONS Device

DATA CODE

5
6
7

Manual Line Select/Auto Intercom/Auto C.O.
If

you’re connecting a single-line set to an ONS station, you should program the ONS
station for Manual Line Select. If the single-line set isn’t programmed for Manual Line
Select, you’ll be unable to access both internal and external lines from the set.

If you’re connecting an auto attendant or voice mail system, leave the ONS station with
the default value of Auto Intercom. If a voice mail system isn’t programmed for Auto
Intercom, it can’t send a message waiting signal to a Panther station that has a voice mail
message.

Feature Module IV & On Premise Station Unit

Page 25

Mite1

Standard Practise

ACCESS CODE

1

LJNESELECT

1

DATA CODE

113YY

I

Auto Intercom

Manual

Line Select

Auto C.O.

0

7

2

1

Default:

Auto

Intercom

Note:

YY=station number

(10-73)

Table 5-3: Line Select

Table 5-4:

ONS Station Features (continued on

page271

Feature Module IV & On Premise Station Unit
Page 26

Panther II 820/1032/2064-297

ACCESS

I I

CODE

DEFAULT

Tenant Groups

121YY No preprogrammed Tenant Groups

Zone Paging Groups

122YY

No preprogrammed Zone Groups

Prime Line Preference Groups

123YY

No preprogrammed Prime Line

Intercom Tenanting/

Preference Groups
Station Hunt Groups
Hunt Groups

124YY

I I

All station in Group 1

Pickup Groups

1

125YY 1 All Stations in Group 1

Note 1:

Note 2:

Note

3:

Note 4:

Note 5:

An ONS station has Ringing

Line Pickup, regardless of whether it is programmed for a single
line set, auto attendant, or voice mail system.
These features must be programmed “0”
This feature isn’t available/applicable because

there

aren’t any DSS keys on a single line set,

auto attendant, or voice mail system.

AA = the

2-digit number of a station whose programming characteristics you would like to

copy to a block of other stations.

MM = the 2digit number of the first station in the block
NN = the 2-digit number of the last station in the block

YY = station number (10 to 73)

Table

5-4:

ONS

Station Features

(continuedfrom page 26)

ONS Station Features

Table 5-4 lists the programmable station features that are applicable to an ONS single-line
Refer to the

Programming Practice

of the

Panther I. System Manual

for the possible

settings available for each feature.

Setting Call Forwarding

5.02

A single-line set, voice mail system or auto attendant can forward external ringing
calls, internal ringing calls, internal DISA calls and certain transfer ringing calls to a
Panther station or another ONS station.

The ONS Unit has four station ports that you can connect to the ports of an auto attendant
or voice mail system. One possible application is to forward the calls that arrive at a busy
a voice mail or auto attendant port to another voice mail or auto attendant port. Note

however, that an ONS station is allowed only one call forwarding hop. For example, if a
call is forwarded from an ONS station port to another station that also has call forwarding
enabled, the call will not be forwarded a second time.

Feature Module IV & On Premise Station Unit

Page 27

Mite1 Standard Practise

To set Call Forwarding on or off, at an ONS single-line set,

Step 1

Lift the handset

Step 2

Dial *#

Step 3

Dial one of the following codes to specify the type of call forwarding:

2lfl for Follow Me (external, internal, internal

DISA and

transfer ring calls);

22YY for

Call Forward Busy (external, internal, internal DISA and transfer ring calls);

23YY

for Call Forward No Answer (external, internal, internal DISA calls);

24YY fo,Cusy/No Answer (external, internal,

internal DISA calls); or

20 to tum Call Forwarding off.

Note: YY = the number (10 to 73) of the station where you want your calls forwarded to.

Step 4
Step 5

Dial * to exit programming.
Hang up the handset

To set Call Forwarding on or off at an ONS station that is programmed for an auto atten-

dant or voice mail system:

Step 1
Step 2
Step 3

Step 4
Step 5
Step 6

Step 7
Step 8
Step 9

Step 10
Step 11

Go to the Panther II Display set at station 10.
Dial *#015 to enter programming mode.
Dial access code 1OOYY (Type of Set) where YY is the ONS station number
of the voice mail system or auto attendant.
Enter data code 0 for a Panther 1032/2064 Set.
Dial * to exit programming mode.
Unplug the modular cord (that corresponds to the auto attendant or voice mail
system) from the left-hand side of the ONS Unit (see Figure 5-l).
Plug the RJ14 connector on the modular cord into a Panther II 1032/2064

Set

Dial *#
Dial one of the following cqdes to specify the type of call forwarding:

2lYY for Follow Me (external, internal, internal DISA and transfer ring calls);
22fl for Call Forward Busy (external, internal, internal DISA and transfer ring calls):

23YY for Call Forward No Answer (external, internal, internal DISA calls);
24YY for Busy/No Answer

(external, internal, internal DISA calls); or
20 to turn Call Forwarding off.
Note: YY = the number (10 to 73) of the station where you want your calls forwarded to.

Dial * to exit programming
Unplug the modular cord from the Panther 1032/2064 Set and plug it back into

the ONS station of the voice mail system or auto attendant.

Feature Module IV & On Premise Station Unit
Page 28

Panther II 820/1032/2064-297

Step 12

Return to the Panther II Display Set at station 10.

Step

13

Dial *#IO15 to enter programming mode.

Step 14

Dial access code 1OOYY (Type of Set) where YY is the ONS station
number of the voice mail system or auto attendant).

Step

15

Enter 6 for a voice mail system, or 7 for an auto attendant.

Step 16

Dial * to exit programming mode.

Step 17

Unplug the power cord to the ONS unit. After waiting several
seconds reconnect the power to the ONS Unit.

Unplug the
modular cord
from the
ONS Station.
Plug it
into the
103242064
Set.

;$:j

$$

1032/2064 Set

%

11111111111111

Modular Cord

ONS

Unit

Programming Station 10

(Panther II Display Set)

To Voice
Mail System

Figure 5-1: Setting Call Forwarding

Feature Module

IV &

On Premise Station Unit

Page 29

Mite1 Standard Practise

Programming Automatic

Access.

to

a Voice Mail System

5.03

You can program the ONS Unit to allow Panther station users to forward their
calls directly to their voice mailboxes. When the system has been programmed for auto­matic access people can redirect their incoming calls to their voice mailboxes simply by
call forwarding their sets to the ONS station number of the voice mail system

To enable automatic access, you must program DTMF digit strings into the ONS Unit
that will allow the voice mail system identify the type of calls and the stations’ voice
mailboxes. You program the DTMF digit strings and the voice mailbox numbers from
the Master Attendant Station. After programming the DTMF digits strings and voice
mailbox numbers, you have the option of setting conditions to automatic access.

In addition, you may have to change the default settings of some of the following para­meters to allow the automatic access feature to work with your type of voice mail system:

l

DTMF Digit Timing

l

Pause Duration

l

Transfer Ringing Time

l

Tone/Pulse C.O. Lines

You program the parameters listed above from station 10.

Programming DTMF Digit Strings for Automatic Access

To program the type of calls:
Step 1

Go to the Panther II Display Set at the Master Attendant Station.

Step 2

Press the

Speed

key. The Intercom lamp winks slowly and the display is

blank.

Step 3

Enter the 3-digit code (from Table 5-5) that corresponds to the type of call.
The code will appear in the display as you enter it.

For example, if you enter

#80 the display will appear as follows:

Display Set LCD

Feature Module IV & On Premise Station Unit
Page 30

Panther II 820/1032/2064-297

NO.

1
2
3
4

5

6
7
8

9

10

TYPE OF CALL

External Incoming Forwarded Call

or

Internal DISA Forwarded Call

or

Note:

PP= Pause, Pause. The digit string for each type of call defaults to PP. You must change the

PP for each type of call to the digit string required by the voice mail system.

It’s also

possible to change the duration of the Pause signal using system programming.

(Refer to Table 5-9)

Table S-5: Programming Digit Strings for the Type of Call

Step 4

Enter the DTMF string that is required by the voice mail system. The voice
mail system requires a specific DTMF string to recognize each type of call.
These DTMF strings should be provided in the documentation that is supplied

with the voice mail system. They can be a maximum of 5 digits in length.
The defaults are shown in Table

5-5.

You can program the following digits into the DTMF strings for the type of call:

0

to 9, *, #,

A,

B,

C,

D or Pause

However, for the Message Waiting data string (code #88), only A, B, C, or D can be
stored as the first digit. To enter an A, B, C, D tone or Pause, dial the digits/keys given

Table 5-6.

DTMFTONE

DIAL --

DTMF TONE

DIAL --

A

Flash/Cancel key +3

D

Flash/Cancel key +#

B

Flash/Cancel key+6

PAUSE

Conference key

C

Flash/Cancel key+9

Table 5-6: Dialing DTMF Tones

Feature Module IV & On Premise Station Unit

Page 31

Mite1 Standard Practise

Example:

Display Set LCD

Step 5

Step 6

Repeat steps 2 to 4 for each type of call that you want the voice mail system to

recognize.

Press the

Speaker

key. The Intercom lamp turns off. The display returns to

showing the date and time.

Item

No. 9 in the Table 5-5, Message Waiting, is a DTMF digit string that’s sent from the
voice mail system to the ONS Unit. A caller, forwarded from a station to the station’s
voice mailbox, can leave a message. If the caller leaves a message, the voice mail system
will send this signal (default A) and the mailbox number to the ONS Unit. The ONS unit
converts the mailbox number into the appropriate station number and sends a message
waiting signal to the Panther station. The Intercom indicator lamp on the Panther set will
flash to indicate that there is a message waiting. If the mailbox number doesn’t come-

spond to a station, the Panther KSU sends busy tone to the voice mail system. Remem­ber, the ONS station port that the voice mail system is connected to, must be programmed
for Auto Intercom select, or a Message Waiting signal won’t be sent to the Panther set.

To confum the digit strings that you’ve stored:
Step 1 Press the

Display

key on the Panther II Display Set at the Master Attendant

Station. The Intercom lamp turns on steady and the display is blank.

Step 2 Press the

Speed

key.

Step

3

Enter the 3-digit code (from Table 5-5) that corresponds to the type of call

(e.g., #SO). The digit string stored for that code will be displayed.

Example:

Display Set LCD

Step 4
Step 5

Repeat steps 2 and 3 for each digit string that you wish to confirm.

Press the

Display

key. The Intercom lamp turns off. The display returns to

showing the date and time.

Feature Module IV & On Premise Station Unit
Page 32

Panther

II

820/1032/2064-297

Programming Voice Mailbox Numbers

Each Panther station that requires a voice mailbox, requires a mailbox number. The
mailbox number, which can be from one to three digits in length (i.e., 0 to 999), is pro­grammed into the ONS Unit. The mailbox numbers are determined by the voice mail
system and you must refer to the manufacturer’s documentation to determine what they

can be. The voice mailbox numbers for the stations default to the Panther Station number

(e.g., Panther Station 12 is preprogrammed with the voice mailbox number 12).

To program voice mailbox numbers into the Panther system:
Step 1

Press the

Speed

key on the Panther II Display Set at the Master Attendant

Station. The Intercom indicator lamp begins winking.

Step 2

Enter the WY where YY is the desired station number. The selected station
number is shown in the display. For example, if you dial #12 the display
appears as follows:

Display Set LCD

Step 3

Enter the desired voice mailbox number (0 to 999). The display shows the
mailbox number as you enter it. For example, if you dial 02 the display will
appear as follows:

Display Set LCD

Step 4

Repeat steps 1 to 3 for each station that you wish to program with a voice
mailbox.

Step 5 Press the

Speaker

key. The Intercom indicator lamp turns off. The display

returns to showing the date and time.

Feature Module IV & On Premise Station Unit

Page 33

Mite1 Standard Practise

To confii the mailbox numbers that you’ve stored:
Step 1

Press the

Display

key on the Panther II Display Set at the Master Attendant

Station. The Intercom lamp turns on steady and the display is blank.

Step 2

Press the

Speed

key.

Step

3

Enter the #YY where IT

is the station number. The voice mailbox number

for

that station will be displayed.

Step 4

Repeat steps 2 and 3 for each mailbox number that you wish to confirm.

Step 5

Press the

Display

key. The Intercom lamp turns off. The display returns to

showing the date and time.

Reseting the Digit Strings and Voice Mailbox Numbers
You can

reset the digit strings (for the type of call) and the voice mailbox numbers to the
default settings. Note that the following procedure also clears all common speed dial
numbers and/or all private speed call numbers.

To reset the digit strings and/or the voice mailbox numbers:

Step 1

Dial *##015 on the Panther II Display Set at Station 10

Step 2

Dial 0701# to reset the data strings for the types of call. Note that all common
speed dial numbers will also be cleared.
and/or

Step 3

Dial 0702# to reset the voice mailbox numbers. Note that all private speed
dial numbers will also be cleared.
Dial * to exit programming mode.

Setting Conditions to Automatic Access
You can

program the system to impose conditions on automatic access to the voice mail

system. The system checks the validity of the data string for the type of call and the

validity of the origin of the call (station or line number). If the data meets the pro-

grammed conditions, access to the voice mail system will be allowed. If the data doesn’t

meet the programmed conditions, access will be denied. These conditions don’t apply to

the Message Waiting signal that’s sent from the voice mail system to the ONS Unit.

To program conditions to automatic access:

Step 1

Dial *#015 on the Panther II Display Set at Station 10

Step 2

Dial access code 058.

Step 3

Enter data code of the desired condition (Table 5-7)

Step 4

Press the # key to store the data

Step 5

Press the * key to exit programming

Feature Module IV & On Premise Station Unit
Page 34

Panther II 820/1032/2064-297

ACCESS

CONDITION

FEATURE

DATA

CODE

DATA STRING

STATION/LINE NUMBER CoDE

Not Valid

Not Valid

0

Automatic

058

Valid

Not Valid

1

Access

Not Valid

Valid

2

Valid

Valid

3

Default:

Data code 1

Note: This table doesn’t apply to the Message Waiting signal that’s sent from the VM system to the ONS

Unit

Table 5-7: Setting Conditions to Automatic Access

DTMF Digit Timing

When you dial

the voice mailbox from a Panther set, the DTMF tones generated by the

ONS Unit are true DTMF signals. However, for automatic access, you can adjust the

DTMF tone duration to the specific duration required by your voice mail system. Table

5-8 lists the possible tone durations that you can program for automatic access.

To

program

the duration of the DTMF tones

Step 1

Dial *##015 on the Panther II Display Set at Station 10

Step 2

Dial access code 056

Step 3

Enter data code of the desired setting (Table 5-8)

Step 4

Press the # key to store the data

Step 5

Press the * key to exit programming

FEATURE ACCESS CODE

DTMF TONE DURATION

DATA CODE

DTMF Tone

Approximately 100 ms*

0

Duration for

056

Approximately 200 ms

1

Automatic

Approximately 300 ms

2

Access

Approximately 400 ms

3

Notes:

* =

Default

Interdigit pause time is approximately 100 ms (fixed value)

Table 5-S: DTMF Digit Timing

Feature

Module IV & On Premise Station Unit

Page 35

Mite1 Standard Practise

Pause Duration for Automatic Access

DTMF strings identify the type of call to the voice mail system (see Table 5-5) during
automatic access. As previously indicated, these DTMF strings can include Pause signals.
You can program the duration of the Pause signal to the specific duration required by your

voice mail system.

To program the Pause duration:

Step 1

Dial *Ml5 on the Panther II Display Set at Station 10

Step

2

Dial access code 057

Step 3

Enter data code of the desired setting (Table 5-9)

Step 4

Press the # key to store the data

Step 5

Press the * key to exit programming

FEATURE

Pause

Time

for

Automatic

Access

KCESS

CODE

CONDITIONS

DATA

I I

CODE

057

Approximately 100 ms 0
Approximately 500 ms 1

Approximately 1 s 2
Approximately 2 s 3

Approximately 3s 4

Default: Approximately 1 s

Table 5-9: Pause Duration for Automatic Access

Transfer Ringing Time

Transfer Ringing Time is the length of time a transferred call will ring at a set before the
call is redirected to the originator, a sub-attendant or the master attendant. If you are
programming your system for automatic access to a voice mail system, you must ensure

that the Transfer Ringing Time is not too short. The-Transfer Ringing Time must be
greater than the total time required for the voice mail system to answer the call and for the
ONS Unit to send the DTMF digit string to the voice mail system.

If the Transfer Ring-

ing Time is too short, a call forwarded to the voice mail system will be redirected before it
is connected to a voice mailbox.

Transfer Pinging Time > Tie required for VM system + Time required for ONS

to answer a call Unit to Send DTMF

digit string to VM

system

Feature Module IV & On Premise Station Unit
Page 36

Panther II 820/1032/2064-297

To program the Transfer Ringing Time

Step 1

Dial *#015 on the Panther II Display Set at Station 10

Step 2

Dial access code 017

Step 3

Enter data code of the desired setting (Table’S- 10)
Step 4 Press the # key to store the data
Step 5

Press the * key to exit programming

FEATURE

ACCESS

CODE

CONDITIONS

DATA

CODE

10 seconds

0

20 seconds

1

Transfer

30 seconds

2

Ringing

017

Time

45 seconds

3

1 minute

4

1.5 minute

5

Until call is Answered

6

Defaulr

30 seconds

Table S-10: Transfer Ringing Time

l

Tone/Pulse C.O. Lines
This

programming parameter determines the type of dialing, tone or pulse, for each C.O.
line that is connected to the system. If the C.O. lines that are connected to your system
can receive either tone or pulse signals, program the system for tone type C.O. lines.

To program the system for tone type C.O. lines:
Step 1 Dial *Ml5 on the Panther II Display Set at Station 10

Step 2 Dial access code 060xX where XX is the line number
Step 3 Enter data code 0
Step 4

Press the # key to store the data
Step 5 Repeat Steps 2 to 4 for each C.O. line
Step 6

Press the * key to exit programming

FEATURE
Tone/Pulse

Tw

ACCESS CODE

060xX

CONDITIONS

DATA CODE

Tone

0

Pulse

1

Defauk Tone

TABLE 5-11: Tone/Pulse 60. Lines

Feature Module IV & On Premise

Station Unit

Page

37

Mite1 Standard Practise

Examples of Call Forwarding to Voice Mail

External Incoming Call to Voice Mail by Call Forwarding

Figure 5-2 shows an example of an external incoming call being directed to a voice mail
box using the Call Forwarding feature. The steps listed below are shown in Figure 5-2.

1.

2.

3.

4.

5.

6.

7.

Ian calls in on line 03 to Tony’s station.
Tony’s station is programmed to ring for line 03, but Tony has programmed his set for
Call Forward Follow Me to Station 20.
Ian’s call is forwarded to Station 20.

Station 20 is connected to a port on the ONS

Unit which is connected to a voice mail system. When the voice mail system answers,

the ONS Unit sends the following DTMF digits to the voice mail system:

PPD 03 02

PPD = Type

of call

03 = C.O.

line

number

02 =

Tony’s mailbox number

Ian is connected to Tony’s mailbox and leaves a recorded message.
After Ian hangs up, the voice mail system sends the following DTMF string to the
ONS Unit:

A 02

A = Message Waiting data saing

02 =

Tony’s mailbox number

In response to this DTMF string, the ONS Unit sends a Message Waiting signal to
Tony’s set. Tony’s Intercom lamp flashes.

When Tony responds to the Message Waiting signal by pressing the # key or

Intercom

key, the ONS Unit sends the data string that’s programmed for Message
Waiting Answer to the voice mail system. The Message Waiting Answer data string
(P#3 in this example) signals the voice mail system to connect Tony with his voice
mailbox.

Feature Module IV & On Premise Station Unit
Page 38

Panther II 820/1032/2064-297

TONY

(Station 12)

. . . . . . . . . . . . . . . . . .

PROGRAMMING

Assume the system has been programmed with the following:

Automatic Access is programed for the following: Data string=valid; Station/line=valid

Station 12 is programmed with Call Follow Me to ONS Station 20

Data string for Call Forward Follow Me of a C.O. call = PPD
The voice mailbox for station 12 is programmed as 02

The data suing for the Message Waiting is left as the default A

The data string for the Message Waiting Answer is P#3

_.

_a _ _. - _ - __ -_ _ - _ _~

mgure 5-z: Forwarding an External Call to Voice Mail

Feature Module IV & On Premise Station Unit

Page 39

Mite1 Standard Practise

Internal Call to Voice Mail by Call Forwarding

./

2

Figure 5-3 shows an example of an internal call being directed to a voice mail box by Call
Forwarding. The following steps are illustrated in Figure 5-3:

1.

2.

3.

4.

5.

6.

7.

Sue places an internal call to Lilianna.

Lilianna is

busy on her phone, but she has programmed her set for Call ForwardBusy

to Station 17, so Sue’s call is forwarded to Station 17.

Station 17 is connected to a port on the ONS Unit which is connected to a voice mail
system.

When the voice mail system answers, the ONS Unit sends the following DTMF digits

to the voice mail system:

A*D 16 155

A*D = Type of call

16 = Call Forwarding station
155 = Lilianna’s mailbox number

Sue is connected to Lilianna’s mailbox and leaves a recorded message. After Sue
hangs up, the voice mail system sends the following DTMF string to the ONS Unit:

DC 155
LX =

Message Waiting data string

155 = Liliarma’s mailbox number

In

response to this DTMF string, the ONS Unit sends a Message Waiting signal to

Lilianna’s set. Lilianna’s Intercom lamp flashes.

When Lilianna responds to the Message Waiting signal by pressing the # key or

Intercom

key, the ONS Unit sends the data string that is programmed for Message

Waiting Answer to the voice mail system. The Message Waiting Answer data string

(C#B# in this example) signals the voice mail system’to connect Lilianna with her

voice mailbox.

Feature Module IV & On Premise Station Unit
Page 40

,’

Panther II 820/1032/2064-297

Sue

(Station 11)

Liliana

(Station 16)

. . . . . . ..a..........

ONS

Unit

Voice Mail Unit

\

KSU

PROGRAMMING

Assume the system has been programmed with the following:

Aummatic Access is programed for the following: Data string=valid; Station/Xne=valid

Station 16 is programmed with Call Forward Busy to ONS Station 17

Data string for Call Forward Busy of an internal call = A*D

The voice mailbox for station 16 is programmed as 155

The data string for the Message Waiting is DC

The data string for the Message Waiting Answer is C#B#

Figure 5-3: Forwarding an Internal Call to Voice Mail

Feature Module IV & On Premise Station Unit

Page 41

--

.i” :

,_.

: . . .

.;,..:,

.,

,‘- _

‘, _

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‘.

INTERFACE HARDWARE

91-0556-1Az kc 1989 Printed in U.S.A.

TRILLIUM

hkphoner~stellm

F-3623-l

Trillium Standard Practice Panther II 820/1032/2064-296
91 - 0566 - 1A Issue 1, October, 1989

Panther 0 II 820/1032/2064
Electronic Key TeIephone System

FEATURE MODULE II

& OPTIONS INTERFACE HARDWARE

TABLE OF CONTENTS

PAGE

1.

INTRODUCTION

GENERAL
REASON FOR ISSUE

2. FEATURE MODULE IT SOFTWARE

1

GENERAL

1

INSTALLATION

1

Initial Installation

2

Replacing the Feature Module Cartridge

3

ADDITIONAL FEATURES

5

Additional Programmable Feature Keys

5

Transfer Ringing Return Displays

7

Remote Programming and System Status

8

3.

OPTIONS INTERFACE HARDWARE UNIT

12

GENERAL

12

INSTALLATION

12

FEATURES

16

Amplified Lines

16

Trunk to Trunk Conference

16

Direct Inward System Access

18

External Call Forward

21

Feature Module II & Options Interface Hardware

Page i

Trillium Standard Practice

0 Copyright 1989 of Mite1 Corporation. All rights reserved.
8 is a Registered Trademark of Mite1 Corporation.

I

Feature

Module II & Options Interface Hardware

Page ii

I

Panther II 820/1032/2064-296

1. INTRODUCTION

GENERAL

1.01

This Practice provides instructions for installing and programming Panther II 820/

1032/2064 Systems with Feature Module II and Options Interface Hardware.

REASON FOR ISSUE

1.02 This is the first issue of this Practice. It is one of the set of Practices written to
assist a craftsperson install, operate and maintain the system in the field.

2. FEATURE MODULE II SOFTWARE

GENERAL

2.01 In addition to providing the Panther II features outlined in the

Feature & Services

Practice

of the

Panther ZZ System Manual,

Feature Module II software provides

Panther II 820/1032/2064 Systems with the following:

l

additional Programmable Feature Keys,

l

enhanced displays for Transfer Ringing Return, and

l

Remote Programming and System Status (RPASS).

INSTALLATION

2.02 The

Feature Module II Cartridge plugs into a port on Panther II 820 or 1032 Key

Service Units. If you’re installing the system for the fast time follow the procedure out-

lined under the sub-heading

Initial Installation;

if ycu’re replacing the Feature Module

Cartridge in an existing installation follow the procedure given under the sub-heading

Replacing the Feature Module Cartridge.

CAUTION: Follow the instructions carefully. If you don’t install the
Feature Module II Cartridge correctly, you could damage the software on the
Feature Module II Cartridge, or worse, damage the software in the Key Service
Unit (KSU).

Feature Module II & Options Interface Hardware

Page 1

Trillium Standard Practice

Initial Installation

(for previously installed systems, go to the next section)

The following instructions detail initial installation of the Feature Module II

Cartridge.

CAUTION: Don’t plug in the KSU power cord until you are instructed to do so.

Step 1.

Step 2.

Step 3.

Step 4.

Step 5.

Step 6.

Step 7.

Step 8.

Mount the KSU as per the instructions in the

Installation and Commissioning

Practice

of the

Panther II System Manual.

There are two small grooves on the Feature Module II Cartridge connector.
Holding the Feature Module II Cartridge so that the grooves are facing you,
plug it securely into the port on the KSU (refer to the close-up shown in Figure
2-l). Place the protective cover over the Feature Module II Cartridge, push in
the plastic expansion plugs, and tighten the two screws.

Install the remainder of the system as outlined in the

Installation and

Commissioning Practice

of the

Panther II System Manual.

After the system is

completely installed, includin,

* the stations, plug in the KSU power cord. Ensure

the STATUS lamp on the side panel of the KSU is flashing.

Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch

(dipswitch #2) is located on the right-hand side panel of the KSU.

Press the RESET Switch.

Set the MEM. CLEAR Switch to the OFF position. The system is now reset to

the default settings.

Set the Battery Switch for the KSU memory to the ON position. The Battery

Switch (dipswitch #4) is located on the right-hand side panel of the KSU.

You must now program the system. Refer to the

Programming Practice

in

the

Panther II System Manual

for instructions.

You’ll find programming

instructions for the additional features provide by Feature Module II software in

this Practice.

Feature Module II & Options Interface Hardware
Page 2

Panther II 820/1032/2064-296

Replacing the Feature Module Cartridge

The following instructions detail the replacement of a Feature Module Cartridge in an
existing installation.

Step 1.

Step 2.
Step 3.

Step 4.

Step 5.
Step 6.

Step 7.

Step 8.

Step 9.
Step 10.

Step 11.

Set the MEM. CLEAR Switch to the ON position. The MEM. CLEAR Switch
(dipswitch #2) is located on the right-hand side panel of the KSU.

Press the RESET Switch.
Set the MEM. CLEAR Switch to the OFF position. The system is now reset to

the default settings.

Ensure the BATTERY Switch for the KSU memory is in the ON position. The
Battery Switch (dipswitch #4) is located on the right-hand side panel of the
KSU.

Unplug the KSU

power cord. Telephone service will be disconnected.

Remove the Feature Module Cartridge protective cover. The protective cover,
located half-way down the right-hand side of the KSU, is secured by two screws
and two plastic expansion plugs. Loosen the two screws, pull back the plastic
expansion plugs and remove the protective cover.

Unplug the installed Feature Module Cartridge from the port on the side of the

KSU.
There are two small grooves on the Feature Module II Cartridge connector.

Holding the replacement Feature Module II Cartridge so that the grooves are
facing you, plug it securely into the port on the KSU (refer to the close-up
shown in Figure 2- 1).

Plug in the KSU power cord.
Replace the protective cover over the Feature Module II Cartridge, push in the

plastic expansion plugs, and tighten the two screws. Replacement of the

Feature Module Cartridge is complete.

You must now program the system with the customer’s feature selections. Refer

to the

Programming Practice

in the

Panther II System Manual

for instructions.
Programming instructions for the additional features provided by Feature Mod­ule II software are given in this Practice.

Feature Module II & Options Interface Hardware

Page

3

Trillium Standard Practice

KSU

Port for Feature
Module II Cartridge

FEATURE MODULE II CARTRIDGE

it securely into the pot-~ on the KSU.

Protective Casing

Feature Module II

Cartridge

\

Flange for screws

Plastic Expansion Plugs

Figure 2-I Installing the Feature Module II Cartridge

Feature Module II & Options Interface Hardware
Page 4

Panther II 820/1032/2064-296

ADDITIONAL FEATURES

2.03 This section provides descriptions and programming instructions for the addi­tional features that are available with Feature Module II software.

Additional Programmable Feature Keys

Panther II systems allow you to program feature codes into the line keys and Direct

Station Select (DSS) keys that are located on the set’s designation card (i.e., the line/DSS
keys that are located above the fixed function keys). Once you’ve programmed a line/
DSS key with a feature code, instead of accessing a line or station the key will provide
you with easy access to the feature.

You can program the following features into the programmable line/DSS keys of Panther

Sets that are connected to Panther II 820/1032/2064 Systems:

Feature

Code

Saved Number Redial

050

Call Pickup - Local

057

Call Pickup - Remote

058

Night Pickup

059

Do Not Disturb

060

Program

061

Unused key

062

Feature Module II software allows you to program an additional eight features into pro­grammable line/DSS keys:

Feature

Code

Service*

056

Background Music

063

All Call Page

064

ExternalPage

065

Executive Override

066

Answer All Call Page & Answer External Page

067

Relay Control OFF

068

Relay Control ON

069

* The

Service

key must be programmed for your Panther II Display Set before you can

use Remote Programming and System Status, to program another system.

Feature Module II & Options Interface Hardware

Page 5

Trillium Standard Practice

.

J

.:.i

_:’

,

Programming

Feature keys are programmed at each individual set. To program a line/DSS key to
activate a feature:

Step 1.

Dial *# (or press the

Program

key) at the set.

Step

2.

Dial the digit 4.

Step 3.

Press the line/DSS key that you wish to program. Remember, you can only

program line/DSS keys that are located on the set’s designation card.

Step 4.

Dial the code of the desired feature (e.g., dial

063

to program the key to

activate background music).

Step 5.

Press * to exit programming.

Note that you can return a key to its default setting by entering code 000 in Step 4.

Operation

Refer to the Panther II Feature Module II User Guide for details on how to use the pro­grammable keys.

Operating Notes

The indicator Iamps beside keys that have been programmed as features won’t indicate
the status of the feature. For example, when the Relay Control ON key is pressed the
relay is activated, but the indicator lamp beside the Relay Control ON key doesn’t turn
on.
Before you can use a ReIay Control ON key or a Relay Control OFF key, the system
must be programmed for

Relay Control

and for either

Automatic or Manual Relay

Conrrof.

If the system is programmed so that the relay automatically returns to off
(default setting), then obviously you won’t require a Relay Control OFF key. Refer to
the

Programming Practice

in the

Panther II System Manual

for instructions on how to
program these parameters.
Relay Control ON/OFF keys only work at stations that have been programmed for

Relay Access.

The Master Attendant Station is the only station preprogrammed with

Relay Access.

Before you can use the Executive Override key at a set, the set must be programmed
with

Executive Override

capability.
A music source must be connected to the KSU before a Background Music key can be
used to activate background music.

‘.
Feature Module II & Options Interface Hardware
Page 6

Panther II 820/1032/2064-296

Transfer Ringing Return Displays

Feature Module II software provides displays for the Transfer Ringing Return feature.
When an incoming external call is transferred to another station, if the call isn’t answered
within a programmable time period the call will either:

l

return to the station that transferred the call, then be sent to the Master Attendant
Station (or sub-attendant, if sub-attendants are programmed),

l

be sent directly to the Master Attendant Station (or sub-attendant, if sub-attendants are
programmed), or

l

not be returned (i.e., ring at the station that the call was transferred to, until the call is
answered >.

For the first transferred call that is returned, the liquid crystal display on a Panther II
Display Set will identify the station that the call is being returned from, and the line that
the call is on.

Programming

The callback destinations are programmed individually for each station using Transfer
Ringing Return. The length of time that the call will ring at an unanswered set before

being returned is programmed using Transfer Ringing Time. Refer to the Programming

Practice in the Panther II System Manual for instructions on how to program these para-

meters. The default settings for these parameters are as follows:
Transfer Ringing Return - returns call to the station that initially transferred the call,

then sends the call to the Master Attendant Station.

Transfer Ringing Time -

30 seconds.

Operation

If a transferred call is returned to a Panther II Display set, the liquid crystal display will
show:

l

the number of the station that the call is being returned from, and

l

the line number of the call.

Example:

Feature Module II & Options Interface Hardware

Page 7

Trillium Standard Practice

If a name has been programmed for the station that the call is being recalled from, the
name instead of the station number will appear in the liquid crystal display.

Example:

Recalled from Tony
Line 3

Operating Notes

Assume your station is programmed to have unanswered, transferred calls returned to
your set, then returned to the Master Attendant Station. If you transfer two incoming
external calls to different stations and neither of the transferred calls are answered, the
fast call will be returned to your set and the second will be camped on. However, if the
second call is returned while the first call is ringing at your set, the second call will be

rerouted to the Master Attendant Station.

Remote Programming and System Status

The Remote Programming and System Status (RPASS) feature allows Panther II 820/

1032/2064 Systems to be programmed from a remote location. Basically, it’s designed to
allow a dealer, using a Panther II Display Set, to program a customer’s Panther II system
from his/her office.

Using the RPASS feature doesn’t require any additional hardware at either the dealer’s
premises or the customer’s premises. However, both the dealer and the customer must
have a Panther II system with Feature Module II software. Although the dealer must have
a Panther II Display set, the customer doesn’t require one.

Preparation

Before you can use RPASS, you must install a Panther II Display set at your Station 10
and program it with a

Service key

(refer to the previous section

Addirional Programmable

Feature Keys

for instructions on how to program a

Service

key).

You also require the 4-digit RPASS access code of the Panther II system that you wish to

program. This 4-digit access code must be programmed into the customer’s system at the
customer’s premises prior to using RPASS. There is no preprogrammed value for this
code.

To program a customer’s Panther II system with a 4-digit RPASS access code:

Step 1.

At the customer’s premises go to Station 10.

Step 2. Dial *# (or press the

Program

key) on the set.

Feature

Module II & Options Interface Hardware

Page 8

Panther II 820/1032/2064-296

Step 3. Dial 015. The Intercom indicator lamp turns on and the display confirms that

you are in programming mpde.
Step 4. Dial 028. The Intercom indicator lamp flashes quickly.
Step 5. Enter the desired 4-digit

RPASS

access code.

Step

6.

Dial # to store the code. The Intercom indicator lamp comes on steady.
Step 7. Dial * to exit programming mode.

Using

RPASS to Program a Customer’s System

Once a 4-digit RPASS access code has been programmed, you can use RPASS to pro­gram the customer’s system from a Panther II Display Set in your office. To program a
customer’s system using RPASS:

Step 1. Call the customer from the Panther II Display Set at your Station 10. Ensure the

line that you are using is programmed for tone dialing (see the section, Tone or

Pulse

in the

Programming Practice

of the

Panther II System Manual).

Step

2.

When your call is answered, ask the person who answers if you’re connected
with the Master Station (default Station 10). If you aren’t, request that your call
be transferred to the Master Station.

Step 3. When you’re connected with the customer’s Master Station, instruct the person

you’re speaking with to:
. press the

Conference

key, and
’ dial#Ol.
The indicator lamp of line that you’re using for RPASS will flash

very

slowly.

While you’re programming the system, the person at the Master Station can use

his/her set; however, the line being used for RPASS programming will be busy.
In addition programming can’t be accessed from the customer’s premises until

you release the RPASS connection.

Step 4. Dial #, press the

Service

key, enter the 4digit RPASS access code and dial #
again. The type and software version of the system you are programming will
be displayed in the set’s liquid crystal display. You are now in programming
mode.

Feature Module II & Options Interface Hardware

Page 9

Trillium Standard Practice

_..

--1
:,

Step 5. Dial the 3-

to

7-digit access code of the feature you wish to change, then dial #.

_ /

(The feature access codes are given in the Programming Prucrice). Each digit
will be displayed in your set’s liquid crystal display as you dial it. The setting
currently programmed for the feature will be displayed.

Access code 000 for

Hold Recall Time

Current setting for Hold Recall Time
Data Code = 2 so Hold Recall Time is
Programmed for 1 minute.

Step 6. To change the current setting, dial the access code again, dial the data code of

the desired feature setting, then press the # key (data codes and possible feature
settings are also given in the

Programming Pracrice).

Your selection will

appear in the display.

To

change current feature setting, enter

the access code again followed

by the data

code of the desired setting: then dial #.
New setting appears in the display.

If you enter an ineligible access or data code “--P” will be displayed. If you
make an error simply re-enter the access and data codes correctly, then dial #.

Step

7.

Repeat Steps 5 and 6 for each additional feature you wish to change.

Feature Module II & Options Interface Hardware
Page 10

Panther II 820/1032/2064-296

Step 8. To confirm your programming selections enter the first access code by dialing

OOO##. Press # to step through each access code.. The data code currently pro­grammed for each access code will be displayed.

Press # to step to the next feature.
The access code and data code

programmed for the system are
displayed.

Step 9. Press the * key to exit programming and release the line. Programming is com-

plete.

Step 10. Hang up’the handset or, if handsfree, press the

Speaker

key.

Operating Notes

l

If you hang up while using RPASS, the system will automatically release the line.
The system will also release the line if you don’t press any keys for 3 minutes.

l

You can’t use the

Flash/Cancel

key to delete an inputting error or use the

Hold

key

to increment the access code during RPASS programming.

l

The customer won’t be able to enter programming mode from their Station 10 while
you’re using RPASS to program their system. Conversely, if the customer is in pro-

gramming mode at their Master Attendant Station, you won’t be able to enter pro­gramming mode on their system using RPASS.

Feature Module II & Options Interface Hardware

Page 11

Trillium Standard Practice

3. OPTIONS INTERFACE HARDWARE UNIT

GENERAL

3.01

When used with Feature Module II software, the Options Interface Hardware
Unit enhances the operation of Panther II systems by providing the following
new features:

l

Amplified Lines,

l

Trunk to Trunk Conference,

l

External Call Forward, and

l

Direct Inward System Access.

Note that you can only use the Options Interface Hardware Unit if your system has
Feature Module II software. In addition the Options Interface Hardware Unit uses the
following stations on the Key System Unit (KSU):

l

Stations 28 to 29 on the Panther II 820 System

l

Stations 28 to 33 on the Panther II 1032 System

l

Stations 28 to 33 on the Panther II 2064 System

Therefore, sets connected to these stations will be inoperative.

INSTALLATION

3.02 The Options Interface Hardware Unit connects to a port on Panther 820 or 1032
Key Service Units. Follow the procedure listed below to install the Options Interface
Hardware Unit.

Step 1.

Step 2.
Step 3.
Step 4.

Step 5.

Step 6.

Ensure the Battery Switch for the KSU memory is in the ON position. The
Battery Switch (dipswitch #4) is located on the right-hand side panel of the
KSU.

Unplug the KSU power cord. Telephone service ,will be disconnected.

Remove the woodscrew from the bottom right-hand flange of the KSU.
Position the Options Interface Hardware Unit connection plate over the screw

hole in the bottom right-hand flange of the KSU (refer to Figure 3-l). Then,

replace the screw you removed in Step 3.

Mount the Options Interface Hardware Unit to the right of the KSU on the
wooden backboard. Align the screw hole in the bottom left-hand comer of the
Options Interface Hardware Unit with the screw hole in the connection plate
(as shown in Figure 3-4). Fasten the Options Interface Hardware Unit to the

wooden backboard with the four wood screws.
There’s a short strip of black tape along the lower right-hand side of the KSU

that covers two ports. Starting at the top of the tape, peel it back to expose the
top port (refer to Figure 3-2). Cut off the excess tape.

Feature Module II & Options Interface Hardware
Page 12

Panther II 820/1032/2064-296

14.75” (37.46 cm)

275”

5% Crr

1 = 7.7" (19.6

cm) 4

1.5”

(3.76 cm)

Figure 3-l Mounting the Options Interface Hardware Unit

Step

7.

Plug one end of the supplied ribbon cable into the port that you uncovered in
Step 6. Refer to Figure 3-3 to locate the correct port on the KSU. The connec­tor fits into the port only one way. Don’t attempt to force the connector into the

port.

Step 8. Plug the other end of the ribbon cable into the port on the left panel of the

Options Interface Hardware Unit.

Step 9

Plug in the KSU power cord.

Feature Module II & Options Interface Hardware

Page 13

Trillium Standard Practice

0

1

Key

Service

Unit

\

0

2

0

3

Figure 3-2 Exposing the Port for the Ribbon Cable

Feature ModLIe II & Options Interface Hardware
Page 14

Panther II 820/1032/2064-296

Figure 3-3 Connecting the Ribbon Cable

Key Service Unit

Figure 3-4 Installation Complete

Feature Module II & Options Interface Hardware

Page 15

Trillium Standard Practice

FEATURES

3.03 This section provides descriptions and programming instructions for the features
made available by the Options Interface Hardware Unit.

Amplified Lines

Normally, during an external conference there is a slight reduction in the voice signals
over the C.O. lines. To remedy this inconvenience, the Options Interface Hardware Unit
has a built-in amplifier that compensates for reductions in the voice signals on external
conference calls.

External conference calls can be set up with either amplified lines or non-amplified lines.
If you initiate a external conference call and you hear two bursts of tone, the lines you are
using are amplified. If you hear a single burst of tone, then the external conference has
been established with non-amplified lines.

The Options Interface Hardware Unit can amplify any four C.O. lines at one time. Trunk
to Trunk Conference, External Call Forwarding and external calls using Direct Inward
System Access each require two amplified lines. If you set up an external conference
when all the amplified lines are busy, you will hear a single tone. The single tone indi­cates that you aren’t using amplified lines and that you can’t set up a Trunk to Trunk
Conference. If you try to use External Call Forwarding or Direct System Inward Access
when all the amplified lines are busy, you will hear continuous ringing.

Trunk to Trunk Conference

The

Options Interface Hardware Unit allows you to set up trunk to trunk conferences

using amplified lines. When you’re on an external conference call, you can hang up
while allowing the two external parties to remain connected for a preprogrammed length
of time. Before the preprogrammed time period expires, the outside parties will hear an

1 l-second tone. Either party can restart the preprogrammed time period by dialing *

during the tone. If neither person dials

*, they will be disconnected at the end of the ll-

second tone.

Programming

The

length of time that the external parties remain connected after you hang up is pro­grammable. The possible selections are: 0 minutes, 3 minutes (default setting), 5 min­utes and 10 minutes. To change the default setting:

Step 1. At Station 10, dial *# (or press the

Program

key).

Step

2.

Dial 015. The Intercom indicator lamp turns on and the display confms that

you’re in programming mode.

Step 3.

Dial 024 (access code for Trunk to Trunk Conference). The Intercom indicator

lamp flashes quickly.

Feature Module II & Options Interface Hardware
Page 16

Panther II 820/1032/2064-296

Step 4.

Dial the data code of your selection:

Length of Time

Data Code

0 m@es (No

Trunk ‘9 Trunk Conferencing)

0

: IIIXIIE; (default semng)

;

10 minutes

3

Step 5. Dial # to store your selection. The Intercom indicator lamp comes on steady.
Step 6 Dial * to exit programming mode.

Operation

You must establish an external conference call on amplified lines before you can set up
a Trunk to Trunk Conference:

While on an external call,

l

Press the

Hold

key

The call will be placed on hold and the line indicator lamp

will

flash

quickly.

l

Press +e

key of an external line

l

Dial the desired telephone number

Afrer the called party answers,

l

Press the

Conference

key

l

Press the line key of the call on hold

If you hear two short bursts of tone, you have set up the conference on amplified

lines. You must be using amplified lines to set up a Trunk to Trunk Conference. If

you hear a single burst of tone, you aren’t using amplified lines and won’t be able to

set up a Trunk to Trunk Conference.

During the conference call, you can hang-up and the two external

parties

wiI1 re­main connected for a preprogrammed length of time (providing the conference was
set up using amplified lines and the system is programmed for Trunk to Trunk Con-

ferencing). Before hanging up, tell the external parties that they can expect to hear

an II-second warning tone before being disconnected. Explain to them that if they
wish to continue their conversation either of them can restart the timer by dialing *

during

the tone. If neither party dials

*, the call will be disconnected at the end of

the II -second tone. Note that the party that dials the * must have a tone dial set.

Before either party hangs up, one of them must dial O# to release the lines.

If neither

party dials O# before hanging up, the system will automatically release the lines

when the preprogrammed time for Trunk to Trunk Conferences has expired.

You can

re-enter a Trunk to Trunk Conference anytime before the preprogrammed time

period expires. To re-enter a Trunk to Trunk Conference:

Feature Module II & Options Interface Hardware

Page 17

Trillium Standard Practice

With the handset in the cradle,

l

Dial *,

press the line key of one of external lines being used for the
conference
or
Dial *0, dial the line number (01-20) of one of the external lines being

used for the conference

Two tones announce your entry into the call in progress.

l

Lift the handset.

Operating Notes

If you exit and then re’enter a Trunk to Trunk Conference, the timer for the Trunk to
Trunk Conference will be restarted when you hang up.

Direct Inward System Access (DISA)

The Direct Inward System Access (DISA) feature allows you to call into the Panther II

system from a telephone located outside the office and-­* place calls using Panther II system C.O. lines, or

l

make internal calls directly to Panther stations.

You are most likely to use DISA to make work-related, long-distance calls from your
home phone, from a local telephone in a client’s office, or from a pay phone, during or
after normal working hours. The advantage of using DISA is that you’re making your
long-distance call on one of the Panther system C.O. lines, so the call will be billed to

your office and not to the telephone that you’re calling from.

You can also use DISA to place an internal call directly to a station in the office. This
saves you from having to go through the Master Attendant to call a station.

Two amplified lines are required to place an external call using DISA, but amplified lines

aren’t required to place a DISA call to a station in the office. So, you can be using DISA

to call a station and there will still be four amplified lines available for Trunk to Trunk
Conferences, External Call Forwarding or for making external calls using DISA. How­ever, if all four of the system’s amplified lines are being used when you try to access the

system on the DISA line, you will hear continuous ringing and must try again later.

Programming

Any two C.O. lines may be programmed as incoming DISA lines. The only exception to
this rule is that you can’t program an incoming ECF line as a DISA line.

Once you’ve accessed the system using DISA, you can call any station, or use any C.O.
line to make an external outgoing call. However, before you can access the system, you
must enter a 4-digit DISA access code. Since there is no default value for this code, you
must program at least one DISA access code. Up to four DISA access codes can be pro­grammed for the system.

Feature Module II & Options Interface Hardware
Page 18

Panther II 820/1032/2064-296

You can program each of the incoming DISA lines separately for Day or Night Mode

operation. Each of the lines can have one of four possible settings:

l

Day off/Night off - DISA won’t work during the Day or Night Mode (default setting),

l

Day on/Night off - DISA will work only during Day Mode,

l

Day off/Night on

- DISA will work only during Night Mode, or

l

Day on/Night on - DISA will work during both Day and Night Mode.

You can also change the default setting of the release time for the DISA feature. The
release time determines the length of time allowed for an external call made using the
DISA feature. Note that the length of time you select also determines the release time
for the ECF feature.

In summary, the parameters that you must program for DISA are:

incoming lines for DISA,
the DISA access codes,

Day/Night Mode for incoming line 1,
Day/Night Mode for incoming line 2 (if programmed), and
the DISA/ECF release time.

Follow the procedure listed below to program the system for DISA:
Step 1.

Step 2.
Step 3.

Step 4.

Step 5.

At Station 10, dial *# (or press the

Program

key).
Dial 015.
Program the incoming DISA lines:

a.

Dial access code 0300=Xx where XX=the number of the line desired for incoming DISA
line 1.

b. Dial # to store the line number.

If

a second incoming DISA line is desired,

c. ~~~~es.s

code 0301=Xx where XX=the number of the line desired for incoming DISA

d. Dial #’ to store the line number.

Default: No lines programmed for DISA.

Note: Later, you may want to disable DISA. To disable DISA line 1 enter access code 0300=00
in step a. To disable DISA line 2, enter access code 0301=00 in step c.

Program the desired

DISA access codes:

a. Dial 029OXXXX#

where XXXX=the desired 4-digit code for the fit

DISA access code.

b. Dial 0291XXXX# where XXXX=the desired 4-digit code for the

second DISA access code.
c. Dial 0292XXXX# where XXXX=the desired I-digit code for the third DISA access code.
d. Dial 0293XXXX# where XXXX=the desired 4-digit code for the fourth DISA access code.

Default: No codes.
Program

the Day/Night Mode selection for incoming DISA line 1.

a. Dial access code 0380.
b. Dial data code 0 for Day off/Night off (default setting),

1 for Day on/Night off,

2 for Day off/Night on, or

3 for Day on/Night on.

c. Dial # to store your selection.

Feature Module II & Options Interface Hardware

Page 19

Trillium Standard Practice

Step 6.

Program the Day/Night Mode selection for incoming DISA line 2 (only if you
programmed an incoming DISA line 2 in Step 3).

a. Dial access code 0381.
b. Dial data code 0 for Day off/Night off (default setting),

1 for Day on/Night off,
2 for Day off/Night on, or
3 for Day on/Night on,

c. Dial # to store your selection.

Step 7.

Enter the desired release time. Note that the length of time selected will also
determine the release time for ECF. To program the DIWECF release time:

a. Dial access code 027.
b. Dial data code 0 for 30 seconds,

1 for 1 minute (default setting),
2 for 2 minutes,
3 for 3 minutes,
4 for 5 minutes, or
5 for 10 minutes

C.

Dial # to store the release time.

Step 8.

Press * to exit programming.

Operation

You can only use the DISA feature from a tone dial (DTMF) telephone.

To make an internal call to a station:

Call into the office on an incoming CO. line that is programmed for DISA
You

will hear two bursts of ringing and then the system automatically provides internal

dial tone.

Dial #XXXX# (where XXXX=the 4-digit DISA access code)

If you enter the code correctly you’ll hear internal dial to&e;

if

you

enter it incorrectly,

you will hear an error tone.

If you hear error tone, you must hang up and call again.

Dial # then dial the number (10-73) of the desired station
You

will hear internal ringing tone. If your call isn’t answered you may dial *, dial #
then dial the number of another station, or dial * and hang up. If your call is an­swered, when

you finish

your conversation, simply

Hang up to end the call

To access a C.O. line and place an outgoing call:

l

Call

into the offke on an incoming C.O. line that is programmed for DISA

You

will hear two bursts of ringing and then the system automatically provides internal

dial tone.

l

Dial #XXXX# (where XXXX=the 4-digit DISA access code)

If you enter the code correctly you’ll hear internal dial tone; if

you

enter it incorrectly,

you will hear an error tone.

If you hear error tone, you must hang up and call again.

l

Dial 3, then dial the number (01-20) of the desired line
You

will hear internal dial tone. If you hear a busy signal dial *, dial 3 then dial the

number of another line.

When you have internal dial tone,

Feature Module II & Options Interface Hardware
Page 20

Panther II 820/1032/2064-296

l

Dial the desired telephone number

After several seconds of silence you will hear ringing.

When the person answers,

begin your conversation. If the parry doesn’t answer dial O# and hang up the handset.

Both you and the person you’re speaking with will hear an I1 -second warning tone

before the preprogrammed release time expires. If you wish to continue your conver­sation, either you or the person you’re calling can dial * during the tone to restart the
timer. Note that the person that dials the * must have a tone dial (DTMF) set.

l

Dial 0## and hang up to end the call

Operating

No

tez

Since the Options Interface Hardware Unit can’t create HALTS or PAUSES, the DISA
feature can’t be used behind Private Branch Exchanges (PBXs) that require HALTS or
PAUSES in dialing sequences.

Trunk to Trunk Conferences, External Call Forwarding and external calls using Direct
Inward System Access each use two amplified lines. The Options Interface Hardware
Unit only has the capability of providing four amplified lines at any given time.

If all

four amplified lines are being used when you call in on the DISA line, you will hear

continuous ringing. You must hang up and try again. When amplified lines become
available, you will be able to use the DISA feature.

DISA callers aren’t subject to the class of service (toll restriction) applied to the line
that they are calling out on.

When DISA is enabled for a line, calls can’t come directly in on that line. A person
who attempts to call in on a line enabled for DISA will be dropped after approxi­mately 20 seconds unless he/she enters the DISA access code.

If an SMDR Unit is connected to the system, the DISA access code used to make an
external DISA call is printed in the 77 to 80 column of the SMDR printout.

Don’t use DISA lines to make outgoing calls from the office because this will tie up
the DISA lines. If a person tries to call in on a busy DISA line, he/she will hear busy
tone.

It’s possible, although not advisable, to program an outgoing ECF line as an incoming
DISA line, However, the system will respond with the error message, “--P”, if you try
to program an incoming ECF line as a DISA line.

External Call Forward

The External Call Forward (ECF) feature allows incoming external calls to be automati­cally forwarded to the telephone of another external number. For example, when work­ing at home, you can have the incoming external calls that come into the office on a
specific line forwarded to your home phone.

You can program two lines to handle incaaing external calls for external call forwarding.
Each incoming line is assigned to an outgoing line that will forward incoming external
calls to an external number. The attendant programs the external numbers for the out­going lines in common speed dial codes 98 and 99.

Feature Module II & Options Interface Hardware

Page 21

?killium Standard Practice

Programming

There are four parameters that you must program for external call forwarding:

l

incoming lines for external call forwarding,

l

the outgoing lines for external call forwarding,

l

the release time, and

l

the external numbers that you want the calls forwarded to.

To program the system for external call forwarding:
Step 1.

Step

2.

Step

3.

step

4.

Step 5.

Step

6.

At

Station JO, dial *# (or press the

Program

key).

Dial 015.

-.

Program

the incoming ECF lines:

a.

Dial access code 0310=Xx where XX=the number of the desired line.

b. Dial # to store the line number.

,If you programmed a second outgoing ECF line, you must program a second incoming

ECF line,

z:

Dial access code 031 I=XX where XX=the number of the desired line.
Dial # to store the

line number.

Note:

To

disable incoming

ECF line 1 enter access code 03 IO=00 in step a.

To

disable incom-

ing ECF line 2, enter access code 03 1 l=OO in step c.

Program the outgoing ECF lines that you want assigned to the incoming ECF

lines:

a.

Dial access code 0410=Xx where XX=the number of the desired line for outgoing ECF

line 1.

b. Dial # to store the line number.

If a second outgoing ECF line is desired,

c.

Dial access code 04 1 l=XX where XX=the number of the desired line for outgoing ECF

line 2.

d. Dial # to store the line number.

Note: To disable outgoing ECF line 1 enter access code 04 lO=OO in step a. To disable outgoing
ECF line 2, enter access code 04 1 l=OO

in step c.

Enter the desired DISA/ECF release time. The release time deter-t-nines the
length of time allowed for an ECF call. Note that the length of time selected
will also determine the release time for the Direct Inward System Access fea­ture. To change the default setting of the release time:

i:

Dial access code 027.
Dial data code 0 for 30 seconds

1 for 1 minute (default setting),

2 for 2 minutes,

3 for 3 minutes,
4 for 5 minutes, or
5 for 10 minutes.

c. Dial # to store the release time.

Press * to exit programming.

Feature Module II & Options Interface Hardware
Page 22

Panther II 820/1032/2064-296

Step 7. Program the telephone numbers that you want the calls forwarded to, at the

Master Attendant Station.

i:

Press

the Speed key.

Dial speed call code 98.

C.

Dial the

telephone number to be stored.

This

number

will be

assigned to outgoing

ECF

line 1 (programmed in Step4).

d. Press the Speaker key.

If you’ve programmed a second pair of lines for

ECF,

e. Press the

Speed

key.
F. Dial speed call code 99.
g. Dial the telephone number to be stored. This number will be assigned to outgoing ECF line

2 (programmed

in Step4).

h. Press the Speaker key.
Note:

A HALT or PAUSE shouldn’t be programmed into a number for an outgoing ECF line
because the Options Interface Hardware Unit can’t create HALTS or PAUSES in dialing

sequences.

Operation

Briefly, this is how External Call Forwarding works (refer to Figure 3-5):

i:

3.

4.

5.

6.

7.

8.

ECF is enabled by dialing *08 1 at the Master Attendant Station.
A caller dials the telephone number of a line that has been programmed as an ECF
incoming line.
When the external incoming call rings the line, the call is automatically diverted onto
the corresponding outgoing ECF line.
The system dials the preprogrammed telephone number (stored in either common
speed call code 98 or 99) for that outgoing ECF line.
When the person at the telephone of the preprogrammed telephone number answers,
he/she is connected with the caller.
Both parties will hear an 1 l-second warning tone before the preprogrammed release
time expires. If they wish to continue their conversation, either party can dial * on
their set during the tone to restart the timer. Note that the party that dials the * must
have a tone dial (DTMF) set.
When the call is completed either party must dial O# to release the line.

If both par­ties forget to dial O# before hanging up, the system will automatically release the line
after a preprogrammed length of time (default value 1 minute).
ECF can be disabled by dialing *080 at the Master Attendant Station when it’s no
longer required.

Feature Module II & Options Interface Hardware

Page 23

Trillium Standard Practice

Panther II System

ECF Incoming

Feature Module II

Outgoing ECF

System dials speed

Line 1

call stored in common

Caller dials telephone
number of incoming
line 1.

speed call coda 98.

System dials speed

call stored in common

speed call code 99.

Caller dials telephone
number of ECF incoming
Line 2.

Call rings telephone
set at the stored number,

Call rings telephone
set at the stored number.

Figure 3-5 External Call Forwarding

Operating

Notes

l

External call forwarding is enabled at the Master Attendant Station by dialing “08

1

and disabled by dialing *080.

l

Trunk to Trunk Conferences, External Call Forwarding and external calls using Direct
Inward System Access each use two amplified lines. The Options Interface Hardware
Unit only has the capability of providing four amplified lines at any given time.
Therefore, if all four amplified lines are being used, when you call in on the incoming
ECF line, you will hear continuous ringing. You must hang up and try again.

l

Since the Options Interface Hardware Unit can’t create HALTS or PAUSES, the ECF
feature can’t be used behind Private Branch Exchanges (PBXs) that require HALTS or
PAUSES in dialing sequences.

l

Don’t use ECF lines to make outgoing calls from the office because this will tie up the
ECF lines. A person calling in to a busy ECF line will hear busy tone. If the outgoing
ECF line is busy, the person calling in on the corresponding incoming ECF line will
hear continuous ringing.

Feature Module II & Options Interface Hardware
Page 24

9%0471-1BZ Dee

1989 Printed in

U.S.A.

F-3609-1

Trillium Standard Practice

Panther II 820/1032/2064-100

91-0471-1B

Issue 2, June 1989

Panther II 820/1032/2064
Electronic Key Telephone System

GENERAL INFORMATION

TABLE OF CONTENTS

PAGE

1.

2.

3.

4.

GENERAL
Introduction

Reason

For Issue

SYSTEM OVERVIEW

1

General

1

Key Service Unit

7

Panther Telephone Sets

8

Direct Station Selection/Busy Lamp Field @SS/BLF) Console

10

Ancillary Devices

11

FEATURES OVERVIEW

11

SYSTEM REQUIREMENTS

12

Figures

System Configuration
Key Service Unit

Panther 1032 Set

3ZStation DSS/BLF Console
&I-Station DSS/BLF Console

Tables

Panther Telephone Set Migration
Panther II 820 System Configuration Maximums
Panther II 1032 System Configuration Maximums
Panther II 2064 System Configuration Maximums
Environmental Requirements
Power Requirements
MF Signaling Frequency
Pulse Rate and Make Ratio
DTMF Dialing Speed

7’

8
10
10

3

4

2
12
12
13
13
13

General Information

Page i

Trillium Standard Practice

;

6 Copyright 1989 of Mite1 Corporation. All Rights Reserved.

03 is a Registered Trademark of Mite1 Corporation.

. .

General Information

Page ii

Panther II 820/1032/2064-100

1. GENERAL

Introduction

1.0 1

This Practice provides a general description of the Panther II 820,
2064 Electronic Key Telephone Systems. It outlines the major functional
features and the electrical characteristics of each system

1032 and

elements,

the

Reason For Issue

1.0

2 This is the second issue of this Practice. It is one of the set of Practices written

to assist a craftsperson install, operate and maintain the system in the field. The

remaining Practices in the set are:

Features and Services
Programming

Installation and Commissioning

Maintenance and Troubleshooting
Door Answer Unit
Power Fail Transfer Unit

Station Message Detail Recording

Off-Premises Extension Unit
FAX Interface Unit
6-Line Expander Unit

Panther II 820/1032/2064-105
Panther II 820/1032/2064-205
Panther II 820/1032/2064-200
Panther II 820/1032/2064-320

,

Panther II 820/1032/2064-290
Panther II 820/1032/2064-29 1
Panther II 820/1032/2064-292
Panther II 820/1032/2064-293
Panther II 820/1032/2064-294
Panther lI 820/1032/2064-295

91-0472
91-0473
9 l-0474
91-0475
9 l-0500
91-0501
9 l-0502
9 l-0542
91-0513
91-0514

2.

SYSTEM OVERVIEW

General

2.0

1 The

Panther II 820 system is comprised of one Panther II 820 Key Service Unit

(KSU). The Panther II 1032 system is comprised of one Panther II 1032 KSU, while
the Panther II 2064 system consists of two KSUs: a Panther II 1032 KSU and a
Panther II 2064 KSU. Each system can be enhanced by the addition of a number of
optional ancillary devices. See Figure 2-l. The Panther II systems are designed for
easy migration, meaning that systems can be easily expanded to accommodate more
lines/stations, while the original station configuration and equipment remains intact.
Each system can be used in a stand-alone mode, behind a Private Branch Exchange
(PBX) or with Centrex.

l

Panther II 820 System - The Pither II 820 system comprises one Key

Service Unit (KSU), designated the Panther II 820

KSU, and up to 20 Panther Telephone sets. See Note. It

supports connection to a maximum of 8 Dual Tone

Multi-Frequency (DTMF) or rotary lines.

General

Information

Page

1

Trillium Standard Practice

’

Door

Door

Module

Power Transfer Unit

Station Message

Detail Recording Unit

*Optional

d

/

4is

Printer

Terminal

Standard Telephone

Extension
‘iitional

Facsimile

Figure 2-1 System Configuration

General Information
Page 2

Panther II 820/1032/2064-100

l

Panther II 1032 System -

l

Panther II 2064 System -

The Panther II 1032 system comprises one Key Service
Unit (KSU), designated the Panther II 1032 KSU, and
up to 32 Panther Telephone sets. See Note below. It
supports connection to a maximum of 10 Dual Tone
Multi-Frequency (DTMF) or rotary lines (or a
combination of both).

The Panther II 2064 system comprises two Key Service
Units (KSUs), designated Panther II 1032 and 2064.
The Panther II 1032 KSU acts as the main control centre

for the system, and it accommodates the first 10 lines
and 32 stations. The Panther II 2064 KSU allows

expansion of the system up to 20 lines and 64 stations.

Combined, the 1032 and 2064 KSUs support a

maximum of 64 Panther Telephone sets (See Notej and

a maximum of 20 Dual Tone Multi-Frequency (DTMFj

or rotary lines (or a combination of both).

NOTE: The Panther II KSUs support all Panther Telephone sets. See Table 2-1, Set
Migration.

2.0 3 The configuration maximums for the Panther II systems are given in Tables 2-2
to 2-4.

PANTHER II SYSTEM MIGRATION .

TYPE OF SET(S)

820

KSU 1032 KSU

2064 KSU

306 NHF/HF Sets

YES YES

YES

612 Std./Att. Sets

YES YES

YES

1032 NHF/HF Sets

YES

YES YES

2064 NHF/HF Sets

YES YES

YES

1032 DSS/BLF Unit

YES YES

YES

2064 DSS/BLF Unit

YES

YES

YES

Display Set

YES

YES

YES

Panther II Set

YES YES

YES

Table 2-1 Panther Telephone Set Migration

General Information

Page 3

Trillium Standard Practice

SYSTEM CAPABILITIES

Z.O./PBX/Centrex Lines

8 (7 with Door Answer)

‘anther Sets

20 HF or 20 NHF sets or a
combination of both (max. 20

including Attendant Consoles)

Qtendant Consoles

10 maximum

ntercom Speech Paths

4

Ioor Modules

2

Dower Fail Transfer

2 See Note.

station Message Detail

l

Baud Rate 150,300,600,1200,

qecording

2400,480O or 9600

l

RS-232C Connection

l

80 Column Printout

l

No protocol between data

i

recorder and printer

l

1 Start Bit, 7 Character Bits,

2 Stop Bits, No Parity

Note:

One

PFI’ Unit: Transfers 4 C.O. lines

to

4 standard telephones.

TWO PFT

Units: Transfers 8 CO. lines to 8 standard telephones.

Table 2-2 Panther II 820 System Configuration Maximums

General

Information

Page

4

Panther II 820/1032/2064-100

SYSTEM CAPABILITIES

ZOJPBXICentrex Lines 10 (9 with Door Answer)
‘anther Sets

32 HF or 32 NHF sets or a
combination of both (max. 32
including Attendant Consoles)

Utendant Consoles.

16 maximum
ntercom Speech Paths 4
Ioor Modules

2

>ower Fail Transfer 3 See Note.
Station Message Detail

?ecording

l

Baud Rate 150,300,600, 1200,

2400,480O or 9600

l

RS-232C Connection

l

80 Column Printout

l

No protocol between data

recorder and printer

l

1 Start Bit, 7 Character Bits,

2 Stop Bits, No Parity

Note:
One PFT Unit: Transfers 4 C.O. lines to 4 standard telephones.
Two PFI’ Units: Transfers 8 C.O. lines to 8 standard telephones.
Three PFT Units: Transfers 10 C.O. lines to 10 standard telephones.

Table 2-3 Panther II 1032 System Configuration Maximums

General

Information

Page

5

Trillium Standard Practice

SYSTEM CAPABILITIES

Z.O./PBWCentrex Lines 20 See Note 1.
‘anther Sets

64 HF or 64 NHF sets or a
combination of both (max. 64
including Attendant Consoles)

qttendant Consoles

32 maximum. See Note 2.

ntercom Speech Paths 8

Ioor Modules

4

Dower Fail Transfer

6 (3 max. per KSU)

Station Message Detail

l

Baud Rate 150,300,600, 1200,

qecording

2400,480O or 9600

l

RS-232C Connection

l

80 Column Printout

9 No protocol between data

recorder and printer

l

1 Start Bit, 7 Character Bits,

2 Stop Bits, No Parity

Notes:

1. 18 C.O. lines with 2 Door Answer Units, 19 with 1 Door Answer Unit.

2.

Sixteen 1032 DSS/BLF Consoles, or Fourteen 2064 DSS/BLF Consoles are
allowed (max). If a combination of 1032 and 2064 DSS/BLF Consoles are used,
the maximum number of 2064 DSS/BLF Consoles is 10.

Table 2-4 Panther II 2064 System Configuration Maximums

General Information
Page 6

Panther II 820/1032/2064-100

Key Service Unit (KSU)

2.0 4 The Key Service Unit, typified in Figure 2-2, is a microprocessor-controlled
unit employing space division switching and stored program control to provide all of
the switching and control requirements of the system. The KSU is wall mounted, and
has connectors which facilitate connection of lines, telephone sets and ancillary
equipment. The external lines are connected to the KSU directly. The sets are
connected to the KSU via a Terminal Block (typically a 66Block or Bix Block). A 50­pin connector connects the KSU to the Terminal Block, while 4-wire cables connect the
Terminal Block to the sets (except where off-hook voice announce on a Panther II
Display Set is used). Ancillary equipment is connected to the KSU directly, using the
appropriate cable7connector. The two KSUs of the Panther II 2064 system are
connected by two expansion cables included with the Panther II 2064 KSU. The
Panther II 2064 KSU is mounted on the 1032 KSU using a mounting bracket

(included with the Panther II 2064 KSU).

Refer to

Panther II 82O/IO32/2064-200,

Installation ad Commissioning

for installation instructions.

2.0 5 The KSU operates from a 110 Vat, 60 Hz, 15 Amp mains supply. An external
24 Vdc battery backup unit can be connected to the KSU to maintain operation in the
event of A.C. line power failure.

Figure 2-2 Key Service Unit

General Information

Page 7

Trillium Standard Practice

Panther Telephone Sets

2.0 6 The

Panther II systems offer a range of ergonomically designed sets which
encourage the user to take full advantage of the features offered by the system With
the use of a Desk/Wall Mount unit, the sets may be wall-mounted. A typical set is
shown in Figure 2-3.

(Illustration of the other Sets, is provided in

Panther II

82OlIO32l2064-105, Features and Services).

appropriate

Panther II User Guide.

Operation of the Sets is provided in the

with the Panther II system are:

The

Panther Telephone sets which may be used

l

Panther 2064 NHF (Non-Handsfree) Telephone Set -

a fully featured
telephone having: twenty programmable C.O. Line keys, a Hold key, a
Speaker key, a Conference key, a Speed key, a Redial key, a

Flash/Cancel key and a soft-touch keypad. In addition, indicator lamps
are provided to show the status of the outside lines, the intercom line
and the microphone. The indicator lamps have distinctive flashing rates
to further define the status of the line. Panther 2064 NHF telephone
sets have Handsfree Answerback on intercom.

l

Panther 2064 Handsfree Telephone Set -

this set offers the features of the
Panther 2064 Standard Set, with built-in speakerphone which provides
full handsfree operation for internal and external calls.

l

Panther 1032 Standard NHF (Non-Handsfree) Telephone Set -

a fully
featured telephone having: ten programmable CO. Line keys, a Hold
key, a Conference key, a Speed key, a Mic on/off key, a Speaker key,
a Redial key, a Flash/Cancel key and a soft-touch keypad. In addition,
indicator lamps are provided to show the Busy/Idle status of the outside
lines, the intercom line and the microphone. The indicator lamps have

distinctive flashing rates to further define the status of the line. Panther

1032 NHF telephone sets have Handsfi-ee Answerback on intercom

Figure 2-3 Panther 1032 Set

i.

General Information
Page 8

Panther II 820/1032/2064-100

l

Panther 1032 Handsfree Telephone Set - this set offers the features of the

Panther

1032

Standard Set, with built-in speakerphone which provides

full handsfree operation for external and internal calls.

l

Panther 612 Standard NHF Telephone Set -

a fully featured telephone
having: twelve interchangeable Direct Station Select/Speed Dial keys,
six interchangeable CO. line keys, a Hold key, a Conference key, a
Speed key, a Speaker key, a Mic on/off key, a Redial key, a

Flash/Cancel key and a soft-touch keypad. In addition, indicator lamps

are provided to show the status of the outside lines, the intercom line
and the microphone. Panther 612 NHF Sets have Handsfree

Answerback on intercom. The indicator lamps have distinctive flashing
rates to further define the status of the line.

l

Panther 612 Attendant (HF/BLF) Telephone Set -

This set offers the
features of the Panther 612 Standard Set, plus handsfree operation for
external and internal calls, and visual indication of the status of up to
twelve sets in the system

l

Panther 306 Standard NHF (Non-Handsfree) Telephone Set -

a fully

featured telephone having: six interchangeable Direct Station

Select/Speed Dial keys, three interchangeable C.O. line keys, a Hold

key, a Conference key, a.Speed key, a Mic on/off key, a Speaker key,
a Redial key, a Flash/Cancel key and a soft-touch keypad. In addition,
indicator lamps are provided to show the Busy/Idle status of the three
outside lines, the intercom line and the microphone. The indicator
lamps have distinctive flashing rates to further define the status of the
line. Panther 306 NHF Sets have Handsfree Answerback on intercom.

l

Panther 306 HF/BLF (HandsfreeIBusy Lamp Field) Telephone Set -

This

set offers the features of the Panther

306 Standard

Set, plus
handsfree operation for external and internal calls, and visual indication
of the Busy/Idle status of up to six sets in the system.

l

Panther II Display Telephone Set -

a fully featured telephone having: 20
Programmable keys which can be programmed as CO. Line keys,
DSS/Speed Dial keys or feature keys; a Hold key, a Conference key, a
Speed key, a Mic on/off key, a Redial key, a Speaker key, a Saved
Number Redial (S/N Redial) key, an Intercom key, a Flash/Cancel key,
a Display key, a Program key, a Message key, a Feature key and a
soft-touch keypad. In addition, the telephone Set provides a 32-

character Liquid Crystal Display to monitor call activity at the Set,
program messages, show date and time, and confirm dialed digits. The

Set is fully handsfree for external and internal calls, and provides
system programming and Off-Hook Voice Announce capability.

Indicator lamps show the status of “appearing” outside lines, the
intercom line and microphone.

General

Information

Page 9

Trillium Standard Practice

l

Panther II Telephone Set -

a low cost telephone which has dial access
capability for all the Panther II features. The Set has a Flash/Cancel
key, a Conference key, an Intercom indicator, a Speaker key, a Speed
key, a Redial key, a Hold key, and a soft-touch keypad

Direct Station Select/Busy Lamp Field (DSWBLF) Console

2.0 7

The

Direct Station Select/Busy Lamp Field (DSS/BLF) Console, shown in
Figures 2-4 and 2-5, is used in combination with one Panther 1032,2064 or Panther II
Display Set (if it is not wired for Off-Hook Voice Announce) to form an attendant
position. The DSS/BLF Console provides visual indication of all other Panther
Telephone sets in the system. It continuously monitors up to 32 or 64 stations,
indicating the busy/idle status of stations through the on/off state of indicator lamps.

In

addition, it provides direct station select keys which allow the attendant to speed dial
desired stations. Each 32- or 64-station DSS/BLF console occupies one station
position at the KSU and must be connected in sequential order following the set’s

station position. The DSS/BLF console is connected to the KSU with standard 4-

conductor cable.

Figure 2-4

32.Station DSWBLF
Console

Figure 2-5

64-Station DSS/BLF

Console

General Information
Page 10

Panther II 820/1032/2064-100

Ancillary Devices

2.0 8 Many options are available to enhance the operation of the Panther II systems.

They are:

l

Power Fail Transfer Unit,

provides telephone service in the event of an electrical
power failure. In that event, the outside lines are automatically transferred to customer­supplied standard single-line (2500- / 500~type) telephones. The Panther II 820 system
supports a maximum of two Power Fail Transfer units, allowing all eight C.O. lines to
be transferred to eight standard single-line telephones. The Panther II 1032 system
supports a maximum of three Power Fail Transfer units, allowing up to 10 CO. lines
to be switched to 10 standard single-line telephones. The Panther II 2064 system
supports a maximum of six Power Fail Transfer units (3 maximum per cabinet)

allowing up to 20 CO. lines to be switched to 20 standard telephones.

l

Door Answering Unit,

supports two Door Modules which allow two locations

on the Panther II 820 or 1032 systems and four locations (if two door answer units are
connected) on the Panther II 2064 system (such as exterior doors), to be equipped .with
one-touch intercom service. When a visitor presses the intercom button on the Door
Module, a distinctive ringing sound is heard on the last line of each set which has been
programmed for Door Answering capability. Door Answering is

connected

to
ring on Line 8 of the Panther II 820 system, Line 10 of the Panther II 1032 system, and
Line 20 of the Panther II 2064 system. Pressing the line key on the set, allows

conversation to take place. The Door Answering Unit connects to the Key Service Unit

via a 6-wire modular cord.

l

Station Message Detail Recording (SMDR) Unit,

provides an interface
between the Panther II system and an RS-232C serial printer for the purpose of
recording call data; e.g., call duration, call date and time, identity of calling and called
parties, account codes, etc. Alternatively, the SMDR interface can be used to connect
the system to a computer terminal or stand-alone call accounting system.

3.

FEATURES OVERVIEW

3.0

1

As with all Panther systems, the majority of the features offered by the system
are an integral part of the Key Service Unit. The parameters assigned to each feature
are preprogrammed at the factory with a default value, allowing the system to be

fully

operational upon power-up. At any time, the features can be reprogrammed by a
craftsperson from the programming extension (station 10). A full description of each
feature is given in

Panther II

820/1032/2064-105,

Features and Services.

Refer to

Panther II 82OlIO32J2064205, Programming

for programming details.

General Information

Page 11

Trillium Standard Practice

4. SYSTEM REQUIREMENTS

4.0 1 The

environmental and power requirements of the Panther II systems are given
in Table 4-l and 4-2 respectively. The Dialing parameters of the system are given in
Tables 4-3 to 4-5.

ENVIRONMENTAL REQUIREMENTS

Operating Temperature

32 -104 degrees F

(0 -

40

degrees C)

Relative Humidity

90% or less, non-condensing

Signaling - Rotary/Tone

Pulse Dial and/or Tone Dial

Table 4-1 Environmental Requirements

POWER REQUIREMENTS

AC Power Requirements

Paging Output Level
Music Input Level
Station Loop Limit

C.O. Loop Limit

110 Volts +/- 10% @O/60 Hz)

1.8 Amp max load (per KSU)

200

mV rms into 600 ohms

50 mV rms

120 ohms maximum
(Equivalent to 2000 feet of 24 AWG)
1200 ohms

Table 4-2 Power Requirements

General Information
Page 12

Panther II 820/1032/2064-100

FFUXUENCY

Digit

Low Group

High Group

1 697

1.209

2 697 1.336
3 697

1.477

4 770

1.209

5 770

1.336
6 770 1.477
7 852 1.209

8 852

1.336

9 852 1.477
0 941

1.336

* 941

1.209

# 941

1.477

Table 4-3

MF Signaling Frequency

1 Pulse Rate

1

Make Ratio

1

Table 4-4 Pulse Rate and Make Ratio

I

I

TONE DURATION

I

Specs.

A

B

C

D

Sending Time

over 50 ms over 75 ms

over 100 ms over 200 ms

Minimum Pause over 100 ms over 100 ms over

100 ms over 100 ms

Table 4-5 DTMF Dialing Speed

General Information

Page 13

‘.

.:‘.

,.

,_>,.,

‘,;,:,.,:

‘~,:-. ;.

-1

._ ,.-

.‘.

:

_; :

_’ ;

:

,.

.:.

_..

:

-

.

HZAfURES & SERVICES

91-0472-1BZ Dee

1989 Printed in U.S.A.

TRILLIUM

-sY=t-

.

/

F-3610-1

Trillium Standard Practice

Panther II 820/1032/2064-105

91-0472-1B

Issue 2, June, 1989

Panther@ II 820/1032/2064-105

Electronic Key Telephone System

FEATURES AND SERVICES

TABLE OF CONTENTS PAGE

1.

GENERAL

IIltrodLlCtkXl

Reason For Issue

2.

PANTHER TELEPHONE SETS

2

3.

AUDIO AND VISUAL INDICATOiXS

6

4.

SYSTEM FEATURES

Auto Hold
Auto Line Select / Auto Intercom / Manual Select
Battery Backup Capability
Block Programming
Camp-On
Discriminating Ringing
Flash/CanceKTransfer
Flexible Master Station Numbering
Flexible Ringing Assignment

Hold Recall

Incoming Line Only

Intercom on Hold

Tenanting
Line Pools
Loud Bell Dry Contact
Multiple Attendants
Night Transfer Groups
Night Transfer (Manual and Auto)
On-Line Programming
PBXKentrex Compatible
Pickup Groups
Private Lines
Programmable Relay

Ringing Line Preference (Ringing Line Pickup)

Ringing Over Paging
Set Migration
StatioGHunting Groups
System Clear

Tenant Types
Toll Restriction by Line

;

9
10
10

E
11

:z
13

13
14

:t
15
16
17
17
18
18
19

;;

20
::
;z

23
23

Features and Services

Page i

Trillium Standard Practice

TABLE OF CONTENTS

PAGE

Toll Restriction by Station

Toll Restriction Exception Tables

Station Security

Zone Paging Groups

5.

STATION FEATURES
Account Codes (Forced and Manual)
Alarm Reminders
All CallPage.-.
Background Music
Busy Override
Callback
Call Hold / Hold Recall
Call Hold Retrieve

Call Park

Call Pickup - Local

Call Pickup - Remote

Calling the Attendant
Call Transfer - Voice
Common Speed Call - Dialing
Common Speed Call - Storing
Conference Call - External
Conference Call - Internal
Conference Call - Mixed
Dial Signal Conversion
Do Not Disturb
Do Not Disturb Override
Exclusive Call Hold
Executive Override
External Loudspeaker Paging
Handset / Handsfree
Handsfree Answerback

Incoming Calls

Intercom Paging - To An Individual Station
Internal Call Forwarding
Last Number Redial
Line Pool Access
Line Queuing

Meet-Me Answer

Message Waiting

Music on Hold

Music Through External Page

Night Pickup

Off-Hook Voice Announce

On Hold Access

On-Hook Dialing

Features and Services
Page ii

Panther II 820/1032/2064-105

TABLE OF CONTENTS

Outgoing Calls
Preprogrammed Messages

Prime Line Select / Prime Line Preference
Private Speed Call - Dialing
Private Speed Call - Storing
Programmable C.O. Lines
Programmable DSS/Speed
Programmable Feature Keys
Programmable User Names
Saved Number Redial
Set Feature Clear
Station to Station Calling

Transfer of Master Attendant Capability
Transfer Ringing / Transfer Ringing Return
Zone Paging

6.

PANTHER II DISPLAY SET FEATURES

32-character Liquid Crystal Display (LCD)

Alarm Reminder Messages

Calling Party Identificacon
Call Timer Display

Call Transfer Display
Camp-on Display
C.O. Line Ringing Display
Conference Display
Dialed Number Display
Display Key
Feature Key
Hold Display
Hold Recall Display
LCD Intensity Control
Message Key

Message Waiting Display
Paging Display
Personalized Messages
Program Key

Saved Number Redial Key
Secure Number Display
Speed Dial Display
System Time /bate Setting and Display
Transfer Ringing Display

0 Copyright 1989 of Mite1 Corporation. All Rights Reserved.
8 is a Registered Trademark of Mite1 Corporation.

Features and Services

Page iii

Panther II 820/1032/2064-105

.

1. GENERAL

Introduction

1.0 1

This Practice provides a description of the features and services
offered by the Panther II 820,1032 and 2064 Electronic Key Telephone
Systems. The Practice is atranged such that the features and services are

presented in alphabetical order, under the following three categories:

l

System Features -

includes features that may require some

programming, and are available on a systemwide basis.

l

Station Features -

includes features that may require some

programming, and are available on a set-by-set basis.

l

Panther II Display Set Features -

includes special or added

capabilities of this particular Set.

1.02

Each feature listing in Sections 4 and 5 provide: a brief

description

of the feature or service; any

conditions

that may affect operation of the

feature or service; and

programming codes

that are required to perform

the feature or service. Refer to

Panther II 820/1032/2064-205,

Programming

for further programming details. Section 6 provides only a

description

of the feature or service as it applies to the Panther II Display

Set.

1.0 3 Optional add-on modules are not discussed in this Practice. Refer to

the following Sections for details on these peripherals:

.

Door Answer Unit and Module -

Panther II 82OlIO32/2064-290.

.

Power Fail Transfer Unit -

Panther II 820/1032/2064-291.

.

SMDR Unit -

Panther II 820/1032/2064-292.

Reason For Issue

1.0

4 This is the second issue of this Practice. It is one of the set of
Practices written to assist a craftsperson install, operate and maintain the
system in the field.

Features

and Services

Page

1

Trillium Standard Practice

2. PANTHER TELEPHONE SETS

2.0 1

Features are seiected using the keys and indicators of the Panther
Telephone Sets. Although similar in appearance, the various Panther Sets
which may be installed in a system, differ in the number of keys and
indicators they contain. All models of Panther telephone Sets can be
connected to the three Panther II systems.

;

They are:

.

.

.

.

.

.

.

.

.

l

.

.

The Panther 306 Non-Handsfree (NHF) Telephone Set
The Panther 306 Handsfi-ee/Busy Lamp Field (HF/BLF)

Telephone Set
The Panther 612 Standard Telephone Set
The Panther 612 Attendant (HF/BLF) Telephone Set
The Panther 1032 NHF Telephone Set
The Panther 1032 HF Telephone Set
The Panther 1032 Direct Station Select/Busy Lamp Field

(DS VBLF) Consoie
The Panther 2064 NHF Telephone Set
The Panther 2064 HF Telephone Set
The Panther 2064 DSS/BLF Console

The Panther II Set (may be referred to, as the Basic Set)

The Panther II Display Set.

2.02 The keys and indicators of various Sets are shown in Figures 2-l
through 2-7.

Features

and Services

Page 2

Panther II 820/1032/2064-105

\- BLF Indicators

Ringer -

Volume

f

I

7

I

I

~

9

cr

Speaker

I

:

Volume Y

[

Redial
Station Select/

Speed Call
Hold

Flash/Cancel
Conference

Intercom

’

Y I

J

b-0 I

Mic On/Off
Speaker

Speed

t

I

c

I

I

Pound (#)

\

Line

Asterisk(*)

Microphone

FIGURE 2-1 PANTHER 306 HF/BLF TELEPHONE SET

Ringer
Volume

Speaker

Volume

FIGURE 2-2 PANTHER 612 ATTENDANT TELEPHONE SET

Features

and

Services

Page 3

Trillium Standard Practice

C.O.

Line

Indicators

Line

Ringer -

Volume

Speaker
Volume -

Hold

Flash/Cancel

Conference

~Intercom

Mic On/Off
Speaker

Speed

Asterisk(*)

Microphone

FIGURE 2-3 PANTHER 1032 HF TELEPHONE SET

Ringer ­Volume

Speaker
Volume -

St

Redial

_ Mic On/Off

-

Speaker

Speed

Pound (#)

Asterisk(‘)

Microphone

FIGURE 2-4 PANTHER 2064 HF TELEPHONE SET

.._

.\
.,

Features

and

Services

Page

4

Panther II 820/1032/2064-l 05

Ringer

Volume

Triuham=

RclrpSet

-_

w-s
mm-

-m

--

-m
m-m

--

-

--m

I

C.V

““?mam

“1 =

--,A

4

.e,

1

Hold

Redial

FIGURE 2-5 PANTHER II TELEPHONE SET

Hold-

Redial

S/N Redial

Display

Progra

EB

Message I

Feature i ~

I I
I I

Flash/Cancel

Conference

Intercom

Speaker

Intercom

Speed

FIGURE 2-6 PANTHER II DISPLAY TELEPHONE SET

Features and Services

Page 5

Trillium Standard Practice

FIGURE 2-7 PANTHER 1032 DSSlBLF CONSOLE

3. AUDIO AND VISUAL INDICATORS

3.0 1

The operation

of any Panther telephone Set is enhanced by audio
(tones) and visual (indications) which keep the user informed of many
factors related to the call.

3.0 2

Audio indicators in the form of tones having different frequencies
and repeat rates are heard by the user during a call to indicate various events;
e.g., a tone is heard when the Executive Override feature is invoked. These
tones are identified in Table 3-l and Table 3-2. Table 3-l lists the tones

which may be heard during a intercom call and Table 3-2 lists the tones
which may be heard during a call to/from a C.O. line.

3.0 3

Visual indicators, namely the C.O. line LEDs, the INT LED and the
MIC LED, can be On, Off or flashing to indicate different status; e.g., if the
C.O. line LED lights solid, this indicates that the line is busy. Stnce flash
rates are set-dependant, the LEDs and their various flash rates are described
in each Panther Set’s respective User Guide.

Features and Services
Page 6

Panther II 820/1032/2064-105

Status

Tone Sianal

Call arrive

(voice)

Back Tone

Call arrive
(tone)

Back Tone

Pagin Tone

B

(All ca I)
(External)

Back Tone

Paging Tone
(Zone)

Back Tone

Busy Tone

I

1 0.96s 1

t-i

I

I

c

3.8s

ki

.9s

m--m

1 3.8s 1

0.12s

9.48s 0.48s

Tone Frequency

400 Hz

400 Hz

400 Hz

400 Hz

400 Hz

400 Hz

400 Hz

400 Hz

400 Hz

Door Phone

’

hxa fii.!!i 16l-i~

Door Phone
2

-a___

a: 430 Hz
b: 580 Hz

\

modulated 16 Hz

TABLE 3-1 INTEkCOM CALL TONES

Features and Services

Page

7