Mitel OpenPhone 27 User Manual

OpenPhone 27 Handset User Guide

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Mitel 3300 ICP OpenPhone 27 Handset User Guide

IP-DECT Release 2.0

April, 2006

Table of Contents

ABOUT YOUR HANDSET ...................................................................................1

About the Keys ..............................................................................................................1

Features and Functions.................................................................................................1

Contacting Emergency Services.................................................................................... 2

Important Note for Headset Users.................................................................................3

Tips for your Comfort and Safety...................................................................................3

About Feature Access Codes........................................................................................3

For Users on Resilient 3300 ICP Systems.....................................................................3

SETTING UP THE CHARGER.............................................................................4

Choosing a Location......................................................................................................4

Inserting and Removing the Battery Pack .....................................................................4

Connecting the Charger.................................................................................................5

Charging the Batteries...................................................................................................5

About Silent Charging....................................................................................................6

GETTING STARTED............................................................................................7

Powering the OP27 Phone On / Off............................................................................... 7

About the Display Indicators..........................................................................................7

About the Menus............................................................................................................8

CUSTOMIZING YOUR PHONE..........................................................................10

Changing the Language ..............................................................................................10

Setting the Volume ......................................................................................................10

Setting the Ringer........................................................................................................11

Setting Your Name ......................................................................................................11

Adjusting the Contrast .................................................................................................12

USING HANDSET FEATURES..........................................................................13

Setting the Optional Features......................................................................................13

Activating Key Lock .....................................................................................................13

Setting an Alarm..........................................................................................................14

Using the SOS Key......................................................................................................14

MAKING AND ANSWERING CALLS ................................................................16

Answering a Call..........................................................................................................16

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Handsfree Operation ...................................................................................................16

Using the System Phonebook .....................................................................................17

Using your Personal Phonebook.................................................................................17

Redial (External Numbers) ..........................................................................................19

Saved Number Redial (Internal or External)................................................................19

Speed Call - Personal..................................................................................................19

Auto-Answer................................................................................................................20

CALL HANDLING ..............................................................................................21

Hold .............................................................................................................................21

Transfer .......................................................................................................................21

Conference..................................................................................................................22

Swap............................................................................................................................22

CALL FORWARD...............................................................................................23

Callback.......................................................................................................................25

Messaging - Callback ..................................................................................................26

USING ADVANCED FEATURES.......................................................................28

Attendant Call Hold - Remote Retrieve........................................................................ 28

Account Codes ............................................................................................................28

Call Park......................................................................................................................28

Call Pickup...................................................................................................................29

Camp-on......................................................................................................................29

Do Not Disturb.............................................................................................................29

Override.......................................................................................................................30

Reminder.....................................................................................................................30

Group Paging / Meet Me Answer................................................................................. 30

Trunk Flash..................................................................................................................31

REGULATORY AAPPROVALS.........................................................................32

INDEX.................................................................................................................33

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About Your Handset

The Mitel® OpenPhone 27 is a wireless telephone that operates with the Mitel 3300 Integrated Communications Platform (ICP). It provides convenient softkey control of the system features, as well as a variety of features that allow you to make calls quickly and easily.

The OpenPhone 27 (OP27) is shown below:

Receiver

Display

Softkeys

Loudspeaker key (illuminates

when active) Keypad

Cancel

Headset connector

Microphone

Loudspeaker (on back of

handset) Mode key

On/Off-hook key Transfer/conference

Data connector for firmware upgrade

About the Keys

The , , , , , # , and ∗ keys have different functions depending on the state of the phone or the length of time that you press the key.

Short press = Press and release the key in less than 1 second. Long press = Press and hold the key down for longer than 1 second and then release.

Features and Functions

The OP27 provides the following features and functions:

• Telephone Book: stores up to 100 entries, alphabetically sorted. Each entry can contain a

maximum of 16 characters for the name and 32 digits for the number. You can search, add, edit, and delete the telephone book entries.

• Menu and Softkeys: menu-driven user interface with three softkeys for selecting functions.

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• Key Lock: locks the keypad to prevent accidental dialing with a long press of the # key (Key

Lock can be activated automatically if enabled through the local menu.). Key Lock is temporarily disabled when a call arrives. To unlock the keypad, press the

press #.

• Multiple Ringer Settings:

- 30 fixed melodies, with various ring tones

- full melody, single ringing burst or chirp for all incoming traffic

- enable or disable the ringer and trembler

• Selectable Volume: 7 levels.

• Auto Key Lock: disables the handset keys to prevent accidental dialing. If the Auto Key Lock

is enabled, the handset activates the key lock function automatically if you don’t press any key for 1 minute in idle state.

• Key Click: enables or disables an audible click for each key press.

• Alarm Set: sets an alarm reminder in hour:minutes (24-hour format). Note that the 3300 ICP

system must be set to 24-hour clock for this feature to work.

• SOS Number: dials a pre-programmed emergency number with a long press of the SOS key

(available in idle mode only to prevent accidental usage).

• Auto Answer: automatically answers incoming calls that ring at the handset. You need a

headset connected to the handset to use this feature.

• Silent Charging: disables the OP27 while it is charging. Typically, you use this feature if your

Mitel IP Phone has been associated (programmed into a suite on the 3300 ICP) with your OP27 phone. Then, while your phone is charging, calls to your extension will ring your Mitel IP Phone. Note that Suite Services is a feature of the 3300 ICP. Check with your system administrator to see if this feature is enabled on your system.

• Range Warning: provides 4 short beeps whenever you move out of range of the system.

When you are out of range of the system, your OpenPhone 27 handset will not function. If you hear the 4 short beeps, move back into range by getting closer to a Radio Fixed Part (RFP).

• Volume Setting: sets the volume of the handset earpiece, loudspeaker, and headset during

the call. You can only set the volume while on a call. To set the volume (7 levels), long press

softkey and then

the up or down arrow keys

• Time: displays the 3300 ICP system time.

• Contrast: adjust the contrast of the handset display.

• Languages: changes the display language. A maximum of 8 languages are supported:

Dutch, German, Italian, English (default is English), French, Spanish, Swedish, Finnish.

• Headset: supports a standard 2.5 mm jack to connect a headset (inline hook switch

supported).

Contacting Emergency Services

This handset, like any wireless phone, communicates over radio signals. As with any wireless phone, you may not be able to establish a connection under all conditions. Therefore, you should never rely solely on a wireless telephone for essential communication (for example, in medical emergencies).You can program an emergency number into the SOS key on your handset (see Using the SOS Key on page 15).

The Key Lock feature disables the handset keypad and prevents the accidental dialing of numbers that could result in nuisance calls. It also prevents accidental calls to emergency services numbers (for example 999, 911 or 112).

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To enable or disable the key lock while in idle state:

• To enable long press the # key, to disable press the

Currently, mobile IP phones do not fully support Enhanced 911 (E911) operation. It is necessary to keep the system administrator and the location database current when the phone is m oved, if emergency services are required.

softkey and then press #.

Important Note for Headset Users

You can plug the optional headset into the jack on the OP27 handset and enable the auto-answer feature through the OP27 local mode menu or the 3300 system option menu. For instructions on enabling auto-answer, see Auto-Answer on page 20.

Tips for your Comfort and Safety

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See Auto-Answer on page 20 for instructions on how to enable or disable headset auto-answer.

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

About Feature Access Codes

Use of some features requires you to dial access codes. The codes are flexible and may differ from those used in this guide. Ask your System Administrator for a list of codes you should use.

For Users on Resilient 3300 ICP Systems

If during a call, you hear two beeps repeated every 20 seconds, it means that your phone is switching to a secondary 3300 ICP system. The call continues, but the keys and features on your phone stop working. The keys and most features begin working again after you hang up. Normal operation resumes when your phone switches over to the standby or resilient system. If your phone is idle and switched to the secondary system, you’ll see an asterisk on the display. The asterisk remains until the OpenPhone 27 returns its connection to the primary 3300 ICP.

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Setting up the Charger

Choosing a Location

Place the charger on a flat, even surface within 2.5 m of a 230 Vac mains connection. Do not locate the charger in the following areas:

• damp areas

• areas with direct sunlight

• inadequately ventilated areas

• strong magnetic fields (keep the charger at least 0.5 m away from electrical devices, such as

fluorescent lamps, computers, radios, television sets, fax machines and other telephones)

• dusty environments

• areas subject to vibration, shock, or extreme temperature fluctuations

Keep the handset and accessories out of reach of small children.

Inserting and Removing the Battery Pack

Only use the following type of battery in your telephone:

Size: AAA Type: Ni-MH rechargeable / 1.2 V Capacity: 700 mAh

Mitel does not accept any responsibility for malfunction or damage if you use other types of rechargeable or normal batteries.

To insert or remove the battery pack:

1. Insert the point of a pen into the hole in the bottom of the handset cover to release the pin;

then remove the cover and insert or remove the batteries.

2. While inserting batteries, ensure that you position the battery contacts correctly; otherwise,

your handset could be damaged.

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Connecting the Charger

Connect the cable from the adapter plug into the base of the charger and then insert the adapter plug into the mains socket.

Charging the Batteries

You can charge and discharge the batteries hundreds of times, but they will eventually be depleted. When the operating time (that is, the call time and standby time) has become noticeably shorter, replace the batteries. When charging batteries, you should adhere to the following guidelines:

• Discharge the battery at intervals to achieve long operating times. To discharge the battery,

leave the handset on, but do not place it in the handset charger. Do not attempt to discharge the battery using other methods.

• Charge the battery for six to seven hours before using your handset for the first time. The

maximum performance of the battery is only reached after three to five charging and discharging cycles.

• Place your handset in the charger unit regularly in order to reach the optimum battery charge.

- Charging time: 6 to 7 hours from discharged to full capacity.

- Call time: up to 20 hours (fully charged).

- Standby time: up to 200 hours (fully charged).

• After you replace the batteries, the charge level icon will not be displayed until an entire

charge cycle is complete.

Caution: Only use the batteries as directed. Never use a damaged battery. Heat and cold reduce the performance and the life of the battery. A handset with either a hot or a cold battery can be temporarily out of operation, even if the battery is fully charged. Dispose of used batteries in accordance with your local regulations. Never throw a battery into a fire.

An icon in the handset display shows the charge level of the battery.

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Icon Battery Charge Level

dghfd

When the battery is nearly depleted, you will hear three short beeps repeated once a minute. If you hear this warning signal while on a call, you have approximately 3 minutes left before the handset will switch off.

80 to 100 % 60 to 80 % 40 to 60 % 20 to 40 % 0 to 20 % Flashing; battery is almost discharged; warning signal sounds

About Silent Charging

Use Silent Charging if you don’t want calls to ring your OP27 phone while it is charging. Typically, you use this feature if your Mitel IP Phone has been associated (programmed into a suite on the 3300 ICP) with your OP27 phone. Then, while your phone is charging, calls to your extension will now only ring on your Mitel IP Phone.

If Silent Charging is active while the handset is in the charger, “Silent Charging” will appear in display and the handset is disengaged from the system. When you remove the handset from the charger, it is automatically engaged with the system and you can make and receive calls again.

Page 6

Getting Started

Powering the OP27 Phone On / Off

To power on:

• Press

To power off:

• While in idle mode, press

About the Display Indicators

The OP27 phone provides visual indicators for the following features and functions:

Icon Description

while in the standby (Off) mode.

for at least 2 seconds.

Handset is operating in Resilient mode.

Handset mode is enabled. When you obtain dial tone, the icon appears on the display.

Indicates the strength of the radio signal in use by your handset (four levels).

Indicates the battery charge level (five levels). Battery is empty. You will hear a battery-low warning alarm (3 beeps) in idle

state or conversation state once every minute. When you hear the warning

(Flashing)

;

alarm, you have approximately 3 minutes left before the handset will shut down.

Loud speaker mode is enabled; when you obtain dial tone, the ; icon

appears on the display and the loudspeaker key turns on. Ringer is disabled.

Keypad is locked. Press and then press # to unlock the keypad. Alarm reminder is set.

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About the Menus

You can activate and deactivate OP27 features from the menus:

System menu features

Long press desired action. To exit the system menu, long press the

• Phonebook – look up and dial numbers from the system directory.

• Call Forwarding – forward your calls to another phone.

• Personal Keys – no function (for future use).

• Timed Reminder – set a reminder alarm.

• Advisory Message – display a message to other callers (for example, out of office).

• Do Not Disturb – prevent calls from reaching your handset.

• Auto Answer – have your handset automatically answer calls without ringing (for use with

headset).

• Night Service – set your handset as a night service answerpoint.

• Ringer Adjust – no function (use “Setting the Ringer” on page 11 instead).

• Set Password – set a password that protects your callback messages.

• Language – change the language of the system-generated prompts and messag es.

Local Settings features

Short press To exit the Local Settings menu, press Esc.

• Message – check for callback messages

• Redial – redial last number dialed

• Local Mode – access features to customise your handset operation

In the Local Settings menu, press Esc to exit.

to access the following system menu features. Use the softkeys to select the

key.

to access Local Settings features. Use the softkeys to select the desired action.

Call handling menu features

While on a call, short press the Local Settings menu:

• Microphone – mute the microphone.

• Hold – place a call on hold.

Local mode features

Short press menu features. To backup a menu level, press Esc. To activate or deactivate a menu selection, press OK.

• Key Lock – prevents accidental dialing by locking the keypad keys

• Ringer Settings

- Melody – choose from 30 melodies

- Type – select type of notification: full melody, single bar, or chirp

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, press to select Local Mode, and then click OK to access the Local Mode

key to access to the following additional features from the

+ 26 hidden pages