Mitel OnePoint Messenger SX-2000 Service Manual

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SX-2000 Integration Guide

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Corporation (MITEL). The information is subject to change without notice and should not be construed in any way as a commit ment by MITEL or any of its af fil iat es or subsidiaries. MITEL and its affiliates and subsidiaries assume no responsibility for any error or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such changes.

Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written permission from Mitel Corporati on.

Host Command Interface, HCI, MITEL, MiTAI, Nupoint Messenger, Nupoint Voice, Nupoint Fax, Nupoint Agent, OnePoint Messenger, SUPERSET, SX-200 and SX-2000 are trademarks of Mitel Corporation. Windows 95 and Windows NT are trademarks of Microsoft Corporation. INTEL and Pentium are tr adem arks of Intel Corpor ati on. All other product names specified in this document are trademarks of their corresponding owners.

OnePoint Messenger/SX-200 0 Integration Guid e

OnePoint Messenger Releas e 2.0

Part Number 9164-120-116-NA, Issue 2

December 14, 2000

,

, Trademark of MITEL Corporation.

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All right s re s e rv e d. Printed in Canada.

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Table of Contents

List of Tables...................................................................................viii

1. OnePoint Messenger/SX-2000 Integration Overview ................. 9

What Is OnePoint Messenger and Unified Messaging? ...............................9

Telephony Server....................................................................................................11

Telephony Server Periph era ls.................................... ............................................11

What is PBX Integration?.............................................................................12

Integration Benefits................................................................................................13

Call Processing Overview..............................................................................14

Task Over v i e w..................... .................... .................... ........................... ........15

Message Waiting................... ............................. ..................................... ................16

Integration Strategy ...............................................................................................16

Requir e d S ki l ls..................... .................. ....................... .................. ...............19

How to Use This Guide..................................................................................19

Organization of this Manual..................................................................................20

Other Doc u mentati o n ......... ........ .................... ........................... .................... 2 1

Using Electronic and Printed Versions... .............................................. ................21

Conventions Used in This Guide...........................................................................22

Terms Used for Keys, Commands, and Buttons.................................................... 22

Images and Tables .................................................................................................22

Type Used in Commands and Screen Output........................................................23

List Styles ..............................................................................................................23

Note and Caution Styles ........................... .................... .................... .................... .23

Other Text Styles........ ........... .............................................. .................... ..............23

Contacting Technical Publications...............................................................24

2. Configuring the SX-2000 LIGHT............................................... 25

OnePoint Messenger Requirements of the PBX .........................................25

Dialed Services ........................................................................................................26

User Service s .. ............................. ........................................... .................................26

PBX Programming Overview and Assumptions.........................................27

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Directory Number 7999...... ........... .................... .................... ............................. ....29

Forms Checklist ......................................................................................................29

Class of Service Options ................................................................................31

Class of Service for Stations ..................................................................................31

Class of Service for Trunks....................................................................................31

System Options Assignment..........................................................................32

Setting Up the AFC Card Connection .........................................................32

Dimension and Feature Selection................ ............................ .................... ..........32

Cabinet Assignment.................... .............................................. .................... ..........33

System Configuration.............................................................................................33

Digital Link Descriptor Assi gnment.................................... .................... .............34

Digital Link Assignment ............................... ............................. .................... ........36

Trunk Programming....................... .. .... .... .. .... .... .. .... .... .. .... .... . .. .. .... .... .. .... ...36

MSDN/DPNSS/DASSII Trunk Circuit Descriptor Assignment............... ..........36

Trunk Service Assignment..................................... .................... ............................37

Trunk Assignment.................. .................... ............................. ...............................37

Assigning Trunk Groups to the Message Center.................................................38

Creating Directory Number 7999 .........................................................................39

Programming Voice Mail Ports....................................................................39

Assigning a Hunt Group to the Message Center ........................... ......................39

System Speed Call Assignment........... .............................................. .................... .40

Call R ero ute As sig n ment ........ .. ........................................... ..................................4 1

Call Reroute Always Alternative Assignment...................................................... 41

Automatic Route Selection (ARS) Assignment............................ ........................42

Route Assignment....................... ..................................... ............................. ..........42

Class of Restriction (COR) Group Assignment.................... ...............................43

Programming the Automated Attendant (Receptionist)............................43

Programming Fax on Demand .....................................................................44

3. Installing Line Cards in the Telephony Server..........................45

What Hardware Do You Need on the Telephony Server?.........................45

Fiber Optic Cable Specifications...........................................................................46

Preparing the Installation Site......................................................................47

Accommodating the TS-800 Telephony Server Tower.......................................47

Setting Up MVIP Arrays...............................................................................48

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Setting MVIP Termination . ...................................................................................48

Connecting Cards through an MVIP Cable .......................... .................... ..........49

Setting Interrupts and Base Addresses........................................................49

Installing Brooktrout Fax Cards......................................... .... ...... .... ...... .... .51

Installing and Configuring an NMS Card................................ .... ...... .... .....52

Creating the AG Configuration File.....................................................................53

Running the NMS AG Configurator Program....................................................53

Using Notepad to Edit AG.cfg ...............................................................................56

Enabling the Mitel AFC Card with MiTAI.................................................57

Installing the AFC Card ........................................................................................57

Configuring the NMS and CTI Software.............................................................58

Making and Verifying Connections .............................................................59

Verifying Fiber Link Synchronization between the AFC and PBX..................59

4. Installing Mitel Telephon y Application Interfa ce (MiTA I) . .... 61

What You Need to Complete this Chapter..................................................61

MiTAI Installation.........................................................................................61

Installing MiTAI on the Telephony Server ..........................................................61

Editing the Server Hosts File.................................................................................65

Checking the Operation of the MiTAI Link to the PBX............................65

Where Now?.................... .... ...... .... ...... .... ...... .... ...... .... ........... .... ...... .... ...... ....66

5. Configuring OnePoint Messenger PBX Integration Software.67

Integrating the Telephony Server with the SX-2000 PBX.........................67

Show N Tel Setup Procedures ...............................................................................68

Configuring Show N Tel with a PBX ...........................................................68

Editing the SNT Parameters Tab.................................................................71

Assigning Programs to Lines ........................................................................72

Configuring and Testing the Notification Server................................................74

Using the SNT Manager Runtime Tab to Assign Telephony Applications.......76

Setting Telephone User Interface Parameters ............................................78

Editing the Telsrvr.ini File. .. .................... .............................................. ................80

Testing Te l ephony Ser v er S ta rt and Stop... ..................... .......................... ..80

Configuring OnePoint Messenger to Auto-start .........................................81

Running the Telephony Applications...........................................................81

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Reassigning Lines to Other Applicat ions ............... .................... .................... ......82

6. Troubleshooting the Integration.................................................85

System Validation Tests ...............................................................................85

Running Validation Tests ......................................................................................85

Testing the Network Connection...........................................................................86

A. PBX Integration Worksheet.......................................................87

Workflow Overview.......................................................................................87

PBX Integration Worksheet Fields.......................................................................88

Numbering Ports.....................................................................................................89

Creating Hunt Groups ...........................................................................................89

PBX Integration W orksheet (Sample of a completed worksheet)........................90

PBX Integration Worksheet.....................................................................................91

Index .................................................................................................93

Table of Contents

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List of Figures

Figure 1-1 Network Diagram ..................................................................................... 10

Figure 1-2 Hunt Group Mapping to Telephony Server Ports ....................................18

Figure 2-1 Trunk and Extension Topology ................................................................28

Figure 3-1 Windows NT Diagnostics, Resources Tab, IRQ List ...............................50

Figure 3-2 NMS AG Configurator Main Screen ...................................... ..... ....... .......54

Figure 3-3 NMS Board Configuration Screen ............................................................ 55

Figure 3-4 AFC Card .................................................................................................58

Figure 4-1 MiTAI Settings Dialog, Hardware Tab .....................................................63

Figure 4-2 MiT AI Se ttings Dialog , So ftware Tab ........ ....... .............. ............... ...........64

Figure 5-1 Show N Tel Manager, Switch/CTI Tab .....................................................69

Figure 5-2 Show N Tel Manager, Configure CTI, Device Map Tab .................... ..... ..70

Figure 5-3 Show N Tel Manager, Parameters Tab .................................................71

Figure 5-4 Show N Tel Manager, Runtime Tab .........................................................77

Figure 5-5 Show N Tel Runtime Tab, Assign Phone System ....................................78

Figure 5-6 Show N Tel Mgr, Operate and Monitor Show N Tel Window . ..................83

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List of Tables

Table 2-1 PBX Trunks Mapped to SNT Lines and Applications............................... 28

Table 2-2 SX-2000 Forms Checklist ...................................................................... 30

Table 2-3 Class of Service Options Assignment, COS 10....................................... 31

Table 2-4 Class of Service Options Assignment, COS 21....................................... 31

Table 2-5 System Options Assignment.................................................................... 32

Table 2-6 Dimension and Feature Selection .......................................................... 32

Table 2-7 Cabinet Assignment ............................................................................... 33

Table 2-8 System Configuration ............................................................................. 34

Table 2-9 Link Descriptor Assignment .................................................................... 35

Table 2-10 Digital Link Assignment ............................................................................ 36

Table 2-11 MSDN-DPNSS-DASSII Trunk Circuit Descriptor Assignment ................ 36

Table 2-12 Trunk Service Assignment....................................................................... 37

Table 2-13 Trunk Assignment .................................................................................. 38

Table 2-14 Trunk Group Assignment ........................................................................ 39

Table 2-16 System Speed Call Assignment............................................................... 40

Table 2-15 Hunt Group Assignment........................................................................... 40

Table 2-17 Call Rerouting Assignment....................................................................... 41

Table 2-18 Call Rerouting Always Alternative Assignment........................................ 41

Table 2-19 Automatic Route Selection Assignment................................................... 42

Table 2-20 Route Assignment.................................................................................... 42

Table 2-21 Class of Restriction Group Assignment ................................................... 43

Table 2-22 Trunk Group Assignment for Automated Attendant .................... ............ 43

Table 2-23 Trunk Group Assignment for Fax on Demand ......................................... 44

Table 5-1 Telephony Applications............................................................................ 75

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1. OnePoint Messenger/SX-2000 Integration Overview

This chapter provide s an overview of the components, tasks, and benefits of the integration between the Mitel SX-2000™ PBX and the OnePoint Messenger™ Telephony Server to create a unified messaging environment. It includes details on configuring the PBX to support Telephony Server functions, installing the line cards in th e Telephony Server, and configuring integration software on the Telephony Server, including setting up telephony applications.

This chapter also provides information about the organization and styles used i n this book, and about other related documentation. This chapter contains the fo llowing sections:

Section Page

What Is OnePoint Messenger and Unified Messaging? 9 What is PBX Integration? 12 Call Processing Overview 14 Task Overview 15 Required Skills 19 How to Use This Guide 19 Other Documentation 21 Contacting Technical Publications 24

What Is OnePoint Messenger and Unified Messaging?

OnePoint Messenger is a software suite that, when combined with other hardware and software products, provides a unified messaging environment. Unified messaging is the combination of telephone messages, fax, and e-mail on one mail server. The OnePoint

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Messeng er se rver s o ftw are i s instal led on two Microsoft Windows NT Server 4.0 systems:

• The OnePoint Messenger Exchange Extension is installed on the computer running Micr osoft Exchange

(“the Exchange Server”)

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to support unified messaging on Exchange.

• A large suite of softwar e components providing messaging and maintenance services are installed on the Telephony Server, which handles communicati on betwee n the telephony network and Microsoft Exchange.

The network diagra m in Figure 1-1 shows the major components that provide the unified messa ging service, examples of the clients, and the relationship between the components.

Figure 1-1 Network Diagram

See Chapter 1 in the OnePoint Messenger Administrator Guide for a detailed system overvie w, a summary of each of the hardware and software components, and an overview list of tasks. Chapter 1 in the OnePoint Messenger User Guide also has a basic system overview and a summary of what you can do with OnePoint Messenger.

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Telephony Server

In these guides, “Telephony Server” is used to refer to the collection of OnePoint Messenger telephony applications that reside on “the Telephony Server” (the computer), while “the Telephony Server” refers to the computer running the Windows NT Server 4.0 operating system. The backplane of the Telephony Server contains the telephony “line cards” that provide the connection to the PBX. To provide the ability to edit syst em gree tings and the T e xt-to-Speech dictionary, you can add a multimedia setup to the Telephony Server, but, administrators typically use a separate system on the LAN for multimedia editing.

The OnePoint Messenger software on the Telephony Server is comprised of a group of Wi ndows NT Server applications that, among other tasks, provide the information conduit between the PBX and Microsoft Exchange. Those telephone call routing and messaging services include:

• Controlling what happens to calls that are not answered and providing the caller the ability to leave and retrieve voice messages

• Providing digitization and compression of telephone messages for storage on Exchange or forwarding to VPIM accounts, and also reverse transcoding of messages saved on Exchange back to callers and VPIM accounts

• Enabling OnePoint Messenger subscribers (“users”) to retrieve and reply to e-mail messages that are read to them using the textto-speech (TTS) capabilities of Telephony Server

• Providing advanced fax handling features, including routing email to fax machi nes an d a Fax on Demand se rvice; see Chapte r 4 of the OnePoint Mess eng er Administrator Guide for a discussion of OnePoint Messenger fax features.

Also included on the Telephony Server is a group of OnePoint Messenger suppor t programs. F or an overview on them and rela ted tasks, see Chapter 1 in the OnePoint Me ssenger Admi nistr ator Gui de. Then see Chapter 5 in that guide for operational details.

Telephony Server Peripherals Cards: The Telephony Server requires a network interface card to

communicate with the Exchange Server and with user computers that request Call-Me sessions. To provide the PBX interface, the Telephony Server requires at lea st one line card that provides call control

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and voice processing resources. Those services can be provided by several possible combinations of analog line cards from Mitel and Natural MicroSystems (NMS) connecting to a FIM card on the SX-

2000. Use an ISA- bus Br ooktrout fax card connected to th e othe r line cards through an MVIP cabl e to provide fax resource s. Details on t he supported cards appear in Chapte r 3 (page 45). Appendix B in the OnePoint Messenge r Installation Guide also provides line card installation notes. See also the manufactur ers’ documentation.

Modem: To provide remote technic a l support, connect a modem to the Telephony Server and to an out side telephone line, then configure the program pcAnywhere, which is included on the OnePoint Messenger CD- ROM, to commun icat e ov er tha t mod em .

What is PBX Integration?

Providing complete PBX integration to the Telephony Server means that you dedicate at least one extension in a hunt group on the PBX to the Telephony Server Message Center, another for the Automated Attendant, and another for the Fax on Demand service , r oute OnePoint Messenger subscribe r extensions to the OnePoint Messenger Telephony Server for voice mail with Message Waiting services enabled, set up software on the Telephony Server that can interpret calling line information (CLI) sent by the PBX, and set up the Message Center to use that CLI to respond appropriately to the caller. T ypically, CLI includes the caller’s phone number (and name if Caller ID is set up), the called part y’s (OnePoint Messenger user/subscriber) extension, and the reason why the caller has been routed to the Message Center. Those reasons include:

• The OnePoint Messeng er user ( subscr iber) do es not answe r his or her phone.

• The OnePoint Messenger user’s phone is already in use when the call arrives.

• The OnePoint Messenger user sets up a request to the PBX that incoming calls be automatically routed to voice mail.

• The OnePoint Messenger user receives the call and transfers it to voice mail, for example, so the c aller can leave a fax in the user’s mailbox.

• A OnePoint Messenger user calls the Message Center directly to retrieve messages.

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The Message Center uses CLI to associate the called telephone number with a particular mailbox, retrieve the appropriate user’s greeting from that mailbox, play it to the caller, then either commence a mailbox login sequence or a message recording sequence.

For example, the most common kind of call routed to the Message Center is typically from a caller r outed to a mailbox when the associated telephone is not answered. The Message Center would play the user’s gr eeting created for that condition. Consider Joe User. He has recorded a general greeting for that condition:

“This is the mailbox of Joe User. I’m sorry he was too lazy to pick up the phone, but, if you wait for the beep after this long-winded greeting finishes, you can record a message for him that I’ll be happy to play when he calls in to retrieve his messages.”

If the inte gration software fails to detect the CLI, the Message Center does not know why the caller has been routed there or for what mailbox the call is intended, so the Message Center answers generically:

“Welc ome to the Me ssage Cente r. Please en ter a mailb ox number.”

Integration Benefits

The integration between the PBX and the Telephony Server provides these benefits:

• Forward to Pers o nal Greet in g : Provides the ability to play a

user’s personal greeting to a caller who has been forwarded to voice mail.

• Auto Logon: The Telephony Server can rec ognize a caller as a

OnePoint Messenger subsc riber (“user”) , rather than as a n outside caller , when calling directly from the user’s phone. The Telephony Server greets users by name and asks for their passcodes.

• Multiple Use Ports: Allows use of the same port for dynamic

allocation of ports fo r the Automate d Attendant, the Message Center , including Text-to-Sp eech e-mail access, or fax services.

• Direct Answer to Internal Message: Allows a message recipient

to record an answer to a message from another user witho ut having to first dial the user’s extension.

• Message Notification: Allo ws the Telephony Server to send a

message waiting notifi cation to a user through the PBX. The

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PBX then activates the message wait ing indicator, such as a light or a stutter dial tone, on the user’s extension.

Call Processing Overview

This is a basic overview of the processing sequence of calls routed from the SX-2000 PBX to the Telephony Server:

1. The PBX receives a call intended for an extension managed by the PBX.

2. If the call is to a OnePoint Messenger user whose phone is busy or is not answered, the PBX redirects the call to the T elephony Server. The PBX also routes calls to the Telephony Server that are forwarded by user s to their voice mail accounts, or users who make a direct call to the Message Center (the mailb ox access pilot number) on the Telephony Server.

3. Other Telephony Server services can be associated with particular phone number s, such as the Automated Attendant and the Fax on Demand service. For details on those services, see Chapter 3 in the One Point Messenger Administrator Guide.

4. The call arrives at the Telephony Server in two streams of data— the voice from the call itsel f and info rmat ion about the call, including the caller’s phone number, the called party’s phone number, and the reason code why the call was sent to the Telephony Server; this calling information is known as CLI—calling line identification.

The two streams go to a port on a line c ard. Then, if you install a Mitel AFC card, the AF C routes the c all stream to a DSP resource card (NMS AG-0 or AG-24 for voice; Brooktrout fax card for fax) while processing the CLI and managing th e call. If you only install one or more NMS AG-8s, both streams stay on the AG-8.

5. The line card detects the cal l and p as ses the CL I dat a to Telephony Server so ftw are t ha t uses the call ed num b er to det erm i ne whether to play a system greeting or a user’s greeting.

6. T elephony Server plays the appro priate greeting. The NMS card converts it to analog and the AFC card plays it to the caller .

7. The Telephone User Interface (TUI) on the Telephony Ser ver sends the appropriate digitized prompts to the NMS card for conversion and playing to the calle r. For example, if the call is for a user , the TUI prompts the caller with the messaging options

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Task Overview

available, such as to record or re-record a voice message, or to leave a fax.

8. The caller responds with a voice message or keypad input.

9. The NMS card converts the analog input from the caller ( the voice message and keyed response s to prompts) into digital strings for Telephony Server.

10. Telephony Server packages the c a ller’s messa ge into a digital file and routes it to the recipient’s mailbox on the Exchange Server and sends an MWI to the user through the PBX.

Reciprocally, when users retrieve voice messages from a telephone, the NMS card converts the stored digitized voice messages back into analog voice for delivery to the user.

The following is a brief sequence of the groups of tasks required to integrate OnePoint Messenger and the Mitel SX-2000.

1. Complete the PBX Integration Worksheet that appears at the end of Appendix A (see “PBX Integration Worksheet” on page 91).

2. Install Fi ber In t erfa ce M odule (FIM) carrier and daughter digital line cards in the SX-2000 PBX, then configur e the PBX to support the Telephony Server fu nctions. See Chapter 2 (page 25).

3. Install the line card(s) on the Telephony Server. Use NMS AG-8 DSP (AG-0) cards and/or AG-24 cards with the Mitel AFC card, and (optionally) a Brooktrout fax card. See Chapter 3 (page 45).

4. Install Microsof t soft ware on the Telephony Server. See Chapter 4 in the OnePoint Messenger Installation Guide.

5. Install and configure the Mitel MiTAI 7.5.3 software on the Telephony Serv er. See Chapter 4 (pa g e 61).

6. Install OnePoint Messenger on the Telephony Server. Microsoft, Show N Te l, Brooktr out fax, NMS and other vendor s’ software is installed with OnePoin t Messenger. See Chapters 1 through 3 in the OnePoint Messenger Insta llation Guide.

7. Configure the line card( s) on the Telephony Server. See Chapter 3 (page 45).

8. Configure Show N Tel and the other telephony settings in OnePoint Messenger. See Chapter 5 (page 67).

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Message Waiting

The procedures in Chapter 5 for step 7 above include setting up the Notifications ap plication in Show N Tel to provide message waiting indications. The OnePoint Messenger Administrator Guide has a procedure in Chapter 2 for enabling message notification by paging for individual users and a general section in Chapter 3 on message waiting notification.

Integration Strategy

OnePoint Messenger provid es three services that callers can access directly by dialing unique pilot numbers. They are Automated Atten- dant (automated receptionist), Message Center (subscriber access to their own mailbo xes), and Fax on Demand (faxback). It is also possible to access the Automat ed Att endant from the Message Center, and Fax on Demand from the Automated Attendant, so, if resources are limited, you do not need to dedicate pilot numbers to them.

There are several ways to allocate resources to each service:

• On the PBX:

• Create an extension that callers can dial to reach the service.

• Create a hunt group for the service . A larger hunt group provides more access to the service. You can also overlap hunt groups. What hunt groups are overlapped inf luences how available those double -duty lines are.

• In OnePoint Messenger:

• You can assign the general purpose Telephony Server te le ph- ony application to a line, which will support each of the three services, and provide the desired service based upon the dialed extension.

• T o provide dedicated access to Automate d Attendant, you can assign the AutoRecep telephony application to one or more lines. To provide dedicated access to Fax on Demand, you can assign the FaxonDemand telephony application to one or more lines.

• If there is no pilot (extension) dedicated to Automated Attendant, you would not assign the AutoRecep telephony applica-

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tion. If there is no pilot (extension) dedicated to Fax on Demand, you would not assign the FaxonDemand.

For example, to ensure connectivity for messaging while still providing some direct dial access to Automated Receptionist and Fax on Demand, you could create one hunt group, with its pilot assigned to the Message Center, then assign single published phone extensions within the hunt group to Automated Receptionist and/or Fax on Demand, each set up with all calls forwarded to voice mail.

If you do set up hunt groups for all three services, of course the number of lines in those hunt groups af fects availability. How the hunt groups are mapped to Telephony Server lines also influences how available ser vices are . Hunt gr oups can overla p, so a line t hat a ppears in two or more hunt groups is more likely to be busy than a line appearing in only one of those groups.

For example, consider the Fax on Demand service. If the Fax on Demand hunt group is simply a subset of the Messaging hunt group, someone calling the Fax on Demand service may not get through immediately if all lines are in use servicing callers accessing mailboxes. To ensure that callers to the Fax on Demand se rvice get bette r access to it, you can create a hunt group for the service that does not use lines included in other hunt groups.

The other half of the provisioning decision process is the assignment of telephony applicat ions to the available Telephony Server ports. A port that is assigned to a dedica ted application, such as Fax on Demand, is not available to call ers seeking a different application. If the line from the PBX that is mapped to that port is only in a hunt group for a different application, a caller route d to that line through the hunt group will not get the desired service.

One way to avoid such conflicts is to assign the “Telephony Server” application to all inbound por ts, because it is a general purpose application that provides the three dialed services (Automated Attenda nt, Message Center/mailb oxes, Fax on Demand). However, using that simplistic stra tegy might result in events such as important sales literature on your Fax on Demand se rvice not being ac cessible if all ports are busy with users’ calls to their mailboxes.

The diagram in Figure 1-2 shows an example of PBX hunt groups mapped to Telephony Server ports an d thei r associated telephony applications. The assignme nt of applic ations is not the rec ommended allocation of applic at ions. It is a simplified assignment whose purpose is to illustrate the assoc iation of applications with hunt groups.

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Figure 1-2 Hunt Group Mapping to Telephony Server Ports

Figure 1-2 shows three overla pping hunt groups. Ports 3 and 4 take calls from both the Fax on Demand hunt group and the Messaging hunt group. Ports 11 and 12 take calls from both the Messaging hunt group and the Automated Attendant hunt group.

The Fax on Demand hunt group has four lines. Two of those lines connect to ports 1 and 2, which are assigned the Fax on Demand application. Any call er reaching t hose two por ts is greet ed by the Fax on Demand service greeting. On the other hand, because ports 3 and 4 are connected to li nes tha t are in t wo hunt group s, Telephony Server must interpret the CLI data to det ermine which hunt group has called to determine which greeting to play. If T elephony Server determine s that the called number is the Fax on Demand pilot, it ru ns the Fax on Demand application, and so fort h.

In the example, Automated Attendant operation is similar to Fax on Demand, with its hunt group overlapping the numbers in the Messaging hunt group.

Notifications a nd SendFax are outbound applications that require outdial ports on the PBX. Their lines are not included in the lines monitored by the call pickup box.

The discussion on programming the PBX in Chapter 2 contains a n example of creating trunk groups to support dedicated access to the Automated Attendant and Fax on Demand, in addition to supporting those services through trunks tha t provide access to the Message C enter . Ta ble 2-1 (page 28) shows a sample assignment of telephony applications on the Telephony Server. Table 2-12 (page 37) shows a trunk group set up to provide trunks for the first five lines and the associated Telephony Server telephony application in Table 2-1.

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Required Skills

T able 2-22 (page 43) shows an alternative setup with Trunk 103 dedicated to the Automated Attendant, while Table 2-23 (page 44) shows Trunk 104 dedicated to Fax on Demand. Both of those services can also be provided by the Telephony Server application, depending on how OnePoint Messenger is set up, so your PBX technician needs to coordinate with the OnePoint Messenger installer to assure that the trunk allocation s on the PBX match the Telephony Server setup and the preferences of your organization.

While OnePoint Messenger is designe d to be rel atively simple to implement and use, and the OnePoint Messenger guides detail the Windows NT and Exchange tasks needed to configure and manage a OnePoint Messenger environm ent, installers and administ r ators should not rely solely on this documentation. Integrating the OnePoint Messenger Telephony Server with a Mi tel PBX re quire s the skills of a Mitel-certified PBX technician and certification in the installation of OnePoint Messenger. Before entering training, OnePoint Messenger insta llers are expected to have Microsoft Certified Systems Engineer (MCSE) cert if ication in Win dows NT Server

4.0 and Microsoft Exchange. If you wish to provide user access to mailboxes using a Web browser,

you must install and manage Microsoft’s Internet Information Server (IIS), which requires training equivalent to completion of the IIS course in the MCSE course series.

When installing and managing Windows NT and Exchange, you are required t o perform NT administrator functions—setting u p domains, creating administ rator accounts, and performing software maintenance and backups. OnePoint Messenger applic ations use standard Windows interfaces and intero perat e w ith N T system utilities.

How to Use This Guide

This guide contains tasks for integrating a Mitel SX-2000 PBX with the OnePoint Messenger Telephony Server, including setti ng up hardware and software on the Telephony Server and configuring the PBX to communicate with the Telephony Server. Use this guide in conjunction with the OnePoint Messenger Installation Guide (for OnePoint Messenger version 2), using this guide to replace Chapter 4 in that guide. The section “Task Overview” above lists the sequence of installation and integration tasks with the associated chapters.

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This manual lists t he criti cal P BX featur es that mus t be en abled, but it does not detail the use of the PBX user interface. Also, this manual does not discuss the comple te array of monitoring, programming, and troubleshooting options available to the installers and administrators of the Mitel PBX and of OnePoint Messenger. Becoming familiar with those options requires classroom training offered for both of those products.

For installing cards in the Telephony Server, refer to Chapter 3 as a summary, but to be sure you have all current information and details on options, see the manufacturers’ documentation, as listed in Appendix A of the OnePoint Messenger Installation Guide.

Sources of information on other supporting hardware and software are listed below in “Other Documentation ”.

Organization of this Manual

This manual contains six chapters, an appendix, and an index:

• Chapter 1 introduces you to OnePoint Messenger and its documentation.

• Chapter 2 (page 2 5) explains how to config ure the SX-2000 LIGHT PBX to recognize the OnePoint Messenger Telephony Server.

• Chapter 3 (page 4 5) lists the hardwa re necessary to install on the Telephony Server to integrate with the SX-2000, and it summarizes the installa tion process.

• Chapter 4 (page 6 1) covers the installation of Mitel’s MiTAI 7.5.3 software on the Telephony S erve r.

• Chapter 5 (page 6 7) explains how to config ure the OnePoint Messenger software on the Telephony Server that supports the PBX integration and telephony applications, such as Message Waiting, paging notification, and fax servic es.

• Chapter 6 (page 8 5) provides trouble shooting advice, including system validation tests. For more, see the OnePoint Messenger

Installation Guide and the OnePoint Messenger Administrator Guide.

• Appendix A (page 87) provides a PBX Integration Worksheet, with explanation, for planning and recording pilot numbers, associated hunt groups, and telephony application line assignm ents.

20 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview

Page 21

Other Documentation 23

Page 24

Contacting Technical Publications

The Mitel Technical Publications and Media Development Group maintains this document . We welcome your questions and suggestions—notes on spelling and grammatical errors, comments on readability, and suggestions for improvements. Please reference the document number that appears on the back of the cover page . Address your comments to:

techpubs@mitel.com

To check for the most current documentation:

1. Access the Mitel website:

2. Log on to Mitel Online.

3. Click Tech Support (in the top navigation bar).

4. Click T echnical Practices.

http://ww w.mit el.com

24 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview

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2. Configuring the SX-2000 LIGHT

This chapter explains how to configure the SX-2000 LIGHT PBX to support the featur es of the OnePoint Messenger Telephony Server. It is divided into the following sections:

Section

OnePoint M ess en g er R eq ui rements of the PBX 25 PBX Programming Overview and Assumptions 27 Class of Service Options 31 System Options Assignment 32 Setting Up the AFC Card Connection 32 Trunk Programming 36 Programming Voice Mail Ports 39 Programming the Automated Attendant (Receptionist) 43 Programming Fax on Demand 44

See also “Forms Checklist” on page 29, which provides links to most of the sections in the chapter.

NOTE: For configuring OnePoint Messenger with a Mitel SX-200, see the OnePoint Messenger/SX-200 Inte gration Guide.

Page

OnePoint Messenger Requirements of the PBX

The OnePoint Messenger unified messaging system provides two general categori es of fea tures that need PBX support:

• Dialed services: M essage Center, Automated Attendant, and Fax

on Demand

• User services: c all forwarding to vo ic e mail, CLI, Call-M e/Meet-

Me, DID fax, fax forwarding, and message notifications

OnePoint Messenger/SX-2000 Integration Guide

, Issue 2, 12/14/00 25

Page 26

Dialed Services

The Message Center, Automated Attendant, and Fax on Demand can use the same or separate incoming lines and trunks. While the Message Center and Automated Attendant menus can route t he caller to the other two dialed services, ideally, each should have its own pilot number and hunt group. You can also program dedicated extensions for the Automated Attenda nt and Fax on Demand that are permanently routed to the Message Center pilot.

NOTE: The SX-2000 also pr ovides an Automated Attendant as an optional feature .

User Services

Call Forwarding: Set up OnePoint Messenger user extensions to redirect calls to the Telephony Server that were intended for a OnePoint Messenger user station, but encounter ed one of these conditions: forward busy (use r is already using the telephone), forwa rd no answer (user does not answer the telephone), and forward all calls (user has forwarded an incoming call to voice mail, or has set the telephone to automaticall y forward a ll calls to voice mail).

Calling Line Information (CLI): The PBX must have a digital port set up and connected to the Telephony Server to carry the cal l inf ormation associated with the forwarded call. This enables the Telephony Server to invoke the appropriate call interface.

Call-Me/Meet-Me is a service that enables users to control message recording and playback from their desktops, while using their telephone as the microphone and speaker. To provide long distance CallMe/Meet-Me, the line assigned to the Telephony Server port that supports Call-Me/Meet-Me must have long distance outdialing privileges. That line can be shared by the line that supports paging.

Fax support:

• Incoming faxes: OnePoint Messenger enables a user to receive faxes in his or her mailbox in two ways:

• The standard method i s that fax sende rs sim ply call the user’ s

extension, then press 5 to deposit the fax in the mailbox.

• DID fax: Y ou can give a user a second extension not con-

nected to a physica l set. The user would adverti se t he line as a dedicated fax line that callers could dial to send a f ax to the user without the risk of having the user answer the fax call.

• Outgoing faxes: At le ast one line that provides long distance out- dialing must be dedicated to outgoing faxes.

26 Chapter 2, Configuring the SX-2000 LIGHT

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Message notification s: Notifications of incoming messages c an be provided by Message Waiting Indicators (MWI) on users’ sets and by paging users’ pagers and offsite telephones. MWI lets users know when they have unplayed messages usually with a light, stutter tone, or display on the user’ s phone .

T o support MWI indicators, those user extensions must be enabled to receive MWI, including turning off MWI afte r the user plays the message. To support paging, an outdial line is required to the Telephony Server that allows long distance outdialing.

For the OnePoint Messenger installer, make a written rec ord of the line numbers that you enable for OnePoint Messenger, their functions (Message Center, Message Waiting Indicator , e tc.) and pilot numbers.

PBX Programming Overview and Assumptions

The examples shown in this chapter are intended to show the programming of each stage individu al ly. For example, voice mail programming is shown, followed by programming for the Automated Attendant, and so on. In reality, the Digit Modification and Class of Restriction (C OR) groups, for exampl e, could be th e same. The tr unk group used for voice mail, the Automated Atte ndant, and Fax on Demand could be the same if you do not want to separate the traffic. It is important to note, however, that, if the system is configured in this way, the link may be taken up with Fax on Demand, leaving no resources for voice mail, etc.

Not all of the values in the tables in this chapter are required exactly as shown to enable OnePoint Messenger. For example, as shown below in Table 2-1where the Trunk Group number matches its Trunk Service number to show the assoc iati on between the two, whi ch is n ot required.

Each of the digital trunks will be associ ated with a DSP resource on the NMS card. In our simple 8-port example, trunks T101 to T108 will be associated with Line 1 to Line 8 in the Show N Tel Setup program. Each Show N Tel line is a DSP resource that can be configured to perform a set task, such as Telephony Server, Send Fax, or Notification (the Full, MWI, CM, or Paging versions—see page 74). For our 8-port example, we show the programming sequence to create three pilot numbers—for the Message Cente r, Automated Attendant, and Fax on Demand. All three pilot numbers access the same hu nt group, so we rely on the integration dat a to tell OnePoint Messenger

PBX Programming Overview and Assumptions 27

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how to answer the call. The following table shows how Show N Tel

lines and assigned applic at ions map to their attached PBX trunks:

Table 2-1 PBX Trunks Mapped to SNT Lines and Applications

T runk

Service

21 21 101 1 Telephony Server 21 21 102 2 Telephony Server 21 21 103 3 Telephony Server 21 21 104 4 Telephony Server 21 21 105 5 Telephony Server 22 22 106 6 Notifi cation (Full) 22 22 107 7 Notifi cation (Full) 23 23 108 8 Send Fax

T runk

Group

T runk

SNT Line

SNT

Application

Using Table 2-1, Show N Tel Line 1 through Line 5 (Trunks 101 through 105) will be accessed by calls to voic e mail (the Message Center), the Automated Attendant, or Fax on Demand. Show N Tel Lines 6 and 7 will be used to send paging notifications, Call-Me sessions, and MWI. Show N Te l Line 8 will be used only for sending fax information to a line connected to the PSTN. For more on setup alternatives, see “Integration Strategy” on page 16 in Chapter 1.

Figure 2-1 Trunk and Extension Topology

Auto Attendant

8902

Trunk Group 21

Trunks 101 -105

Fax On Demand

8903

Trunk Grou p 21

Trunks 101-105

Messa

ARS Route 21

Trunk Group 21

Tru nks 101-105

Center

8900

8800

8700

HCI Reroute (CR Always)

Pilot Number

Speed Call

Actual Number

ARS

28 Chapter 2, Configuring the SX-2000 LIGHT

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*CR Always : call rerouted always Figure 2-1 shows how calls to the three pilot numbers are routed:

• The Message Center pilot is set up as an HCI Reroute—an auto-

matic routing of the call through a speed dial number to an Auto- matic Route Selection (ARS) R oute number and then to the trunk group (Trunk Gr oup 21 in this example) set up to connect the Message Center lines to the Telephony Server.

• In this example, the Automated Attendant and Fax on Demand

pilots are in the Message Center hunt group and use the same trunk group. They access the trunk group dir ect ly, and do not use the HCI Reroute facility.

This chapter d etails the entries you must make on t he forms to enable the topology shown above, using the setu p sequence shown in “Forms Checklist” on page 29.

An alternative topology, as described in “Integration Strategy” on page 16 in Chapter 1, is to dedicate lin es to Automat ed Attendant and/or Fax on Demand. In that case, you would create s eparate trunk groups for those services. See “Programming the Automated Attendant (Reception ist)” on page 43 and “Programming Fax on Demand” on page 44. You might do this when you have more lines connected to the Telephony Server, or when you want to provide more assured access to one of those services.

You must also create trunk groups to provide outdial functionality, such as new-message notifica tions by pag i ng and fax.

Directory Number 7999

Directory Number 7999 (DN 7999) provides a backup route for MWI, because the default timer turns of f MWI lights after eight hours. You will create Class of Service 64 to be assigned to DN 7999 (see “Class of Serv ice for Stations” on page 31), allocate DN 7999 in the Single Line Assignment Form (see “Creating Directory Number 7999” on page 39), then ass ign DN 7999 to the Message Center hunt group (see “Assigning a Hunt Group to the Message Center” on page 39). DN 7999 appears automatically on the Call Rerouting Assignment form.

Forms Checklist

The following checklist de tails the PBX forms that you must use (unless labelled "Optional") to enable the integration with the

PBX Programming Overview and Assumptions 29

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OnePoint Messenger Telephony Server. The table sequen ce represents a typical sequence in which you would edit the forms. This chapter follows that sequence, with a few excep tions, such as presenting the Class of Service setup first.

Table 2-2 SX-2000 Forms Checklist

Forms See Page PBX System Level Programming

• Dimension and Feature Select ion

• Systems Options Assignment

• Cabinet Assignment

• System Configuration Digital Link Programming

• Digital Link Descript or Assignment

• Digital Link Assignment Trunk Progr amming

• MSDN-DPNN-DASS-II Trunk Ci rcuit Descriptor Assignment

• Trunk Serv ice Assignment

• Trunk Assignm ent

• Trunk Group Assignment

• Class of Service Assignment

32 32 33 33

34 36

36 37 37 38 31

Hunt Group Programming

• Hunt Group Assignment

HCI Reroute Programming

• System Speed Call Assignment

• Call Reroute Assignment

• Call Reroute Always Alternative

• Route Assignment

• Automatic Route Selection Assignment

• Digit Modificatio n Assignment (Optional)

• Class of Restriction Assignm ent (Optional)

40 41 41 42 42

not shown

Station Programming

• DNI Assignment

• Single Line Assignment

• Class of Service Assignment

• Call Rerouting First Alternative

• Call Rerouting Second Alter nat ive (Optional)

30 Chapter 2, Configuring the SX-2000 LIGHT

not shown not shown not shown

not shown not shown

Page 31

Class of Service Options

Class of Service for Stations

Program the following Class of Service to be used for any client station using OnePoint Messenger.

Table 2-3 Class of Service Options Assignment, COS 10

Class of S ervice nu m ber: 10 Option Selec t HCI/CTI/TAPI Call Control Allowed Yes HCI/CTI/TAPI Monitor Allowed Yes Public Network Access via DPNSS Ye s

Directory Number 7999: Create COS 64 with COV/ONS/E&M Voice Mail Port = Yes. You will later assi gn COS 64 to the Director y Number 7999.

Class of Service for Trunks

Class of Service Options Assignment

Program the Class of Service options shown in Table 2-4 for the digital trunks on the CEPT card used to link the PBX with the Telephony Server.

Table 2-4 Class of Service Options Assignment, COS 21

Class of Service Options Assignment

Class of S ervice nu m ber: 21 Option Selec t * ANI/DNIS/ISDN Number Delivery Trunk Yes HCI/CTI/TAPI Call Control Allowed Yes HCI/CTI/TAPI Monitor Allowed Yes Public Network To Public Network Connection Allowed Yes

* ANI/DNIS/ISDN Number Delivery Trunk can only be set to "Yes" if the option was purchased. If Dim and Feature are set to "No", the COS option cannot be "Yes" in the Trunks COS.

Class of Service Options 31

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System Options Assignment

On the System Options Assignment form, set the value s shown here.

Table 2-5 System Options Assignment

DTRX Herald Message (Enter Line Below, 0-77 chars.) Maximum Parties In A Conference (3-8, max. 5 on the MCS) Maximum Trunks In A Conference (0-8) 8 Music On Hold (Yes /No ) Y es

Option Va lue

SUPERSET Callback Message Cancel Timer (1-2 55 hrs) (see next)

For SUPERSET Callback Message Cancel Timer, enter a n um ber in the range of “1” to “255” hours, in increments of 1 hour. This value defines the length of time for which a callback message will be displayed on a telephone's LCD display. If this field is left blank the message will not be cancelled.

NOTE: If the “SUPERSET” option has any value, it cancels all callback messages on the system that were set by the Telephony Server.

Setting Up the AFC Card Connection

Dimension and Feature Selection

Set the optional featur es as shown in Table 2-6. Ensure that the Manufacturer’s Feature Resource Dimension (MFRD) is large enough to support the extra 60 digita l tru nks and two digital links that will be needed for AFC card support (i.e. , the addition of a CEPT c ard) .

Table 2-6 Dimension and Feature Selection

Optional Features Settings

HCI/CTI Advanced Telephony Control Yes HCI/CTI Basic Telephony Control Yes MSDN/DPNSS Public Network Access Yes MSDN/DPNSS Voice I Yes *MSDN/DPNSS Voice III Yes *MSDN/DPNSS Voice V Yes

System Configuration Selection

*HCI/CTI/TAPI Large Traffic Level 1

Blank recommended *see note

32 Chapter 2, Configuring the SX-2000 LIGHT

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* Voice III and V are optional ONLY if using networked voice mail. The HCI Large T raffic Level must be a minimum of 1 (100 monitors). This field determines the HCI monitors allowed in the PBX.

Cabinet Assignment

WARNING!

Adding a cabinet to an operating PBX will cause

periphera ls to reset . The Cabinet Assignment fo rm applies to fiber distributed systems. It

tells the main control cabinet what types of cabinets a r e at the ends of the fiber links. The form identifies each fiber link by the FIM to which it connect s at each e nd. It s pecifies e ach FI M by cabinet, shelf , and slot (PLID).

The OnePoint Messenger Telephony Server registers as a fiber distributed digital service unit (FD_DSU) cabinet type. Add the Telephony Server in cabinet "X", shelf 1, slot 1 (where "X" is a free cabinet number within you r PBX). In this sample table , fi ber going t o the Telephony Server conne cts to the FIM in cabinet 1, shelf 2, slot 3 (1/2/3) in the control cabine t, and to the AFC Card in the Telephony Server in cabinet 4, shelf 1, slot 1 (4/1/1).

Table 2-7 Cabinet Assignment

Cabinet Assignment

Main Control Fiber Interface

Cabinet Shelf Slot Type Cabinet Shelf Slot Comments 1 2 1 FD_Per 2 1 17 Internal Per 1 2 2 FD_DSU 3 1 1 Internal

1 2 3 FD_DSU 4 1 1 Te le pho ny

124

Peripheral/DS U F iber Int erface

DSU

Server

System Configu ra tion

The System Configu ration form records the position of all printed circuit cards in the system. The Cabinet, Shelf, Slot, and Installed Card T ype fields are read-only. Refer to T able 2-8.

1. Verify that the FIM card is programmed and installed in the PBX system. If the FIM is not installed, refer to SX-2000 LIGHT PBX documentation for inst ru ctions on how to install it.

Setting Up the AFC Card Connection 33

Page 34

2. Enter “CEP T Format ter” in the Pr ogrammed Card Type field in

Shelf 1 in slot 2 or 3.

NOTE: The card loc ation in the tabl e is an exa mp le o n ly. Actual locations in the customer installation may vary.

The CEPT F ormatter will not show as installed until the AFC card in the Telephony Server is loade d.

Table 2-8 System Configuration

System Configuration

Cabinet Shelf Slot Programmed

Card Type 4 1 1 Fiber In te rface Fiber Int er fa ce 4 1 2 CEPT Formatter CEPT Formatter 4 1 3 No Card Present No Card Present 4 1 4 No Card Present No Card Present 4 1 5 No Card Present No Card Present 4 1 6 No Card Present No Card Present 4 2 1 Peripheral Resource Peripheral Resource 4 2 2 No Card Present No Card Present 4 2 3 No Card Present No Card Present 4 2 4 No Card Present No Card Present 4 2 5 No Card Present No Card Present 4 2 6 Peripheral Resource Peripheral Resource

Installed Card Type

Digit al Link Descriptor Assignment

Link descriptor progr amming is required for digital link emula tion for the AFC B-channels. As shown in Table 2-9, use default parameters for all fields except:

• Address for Message Control (A/B) = A

• Integrated Digital Access = CTI Server

34 Chapter 2, Configuring the SX-2000 LIGHT

Page 35

Table 2-9 Link Descriptor Assignment

Link Descriptor Assignment

Digital Link Descriptor Number: 11

Description Value

Address for Message Control (A/B) BER - Maintenance Limit, 10* *-n, n=(3,4,5,6) 4 BER - Service Limit, 10**-n, n=(3,4,5,6) 3 Data Call Alternate Digit Inversion (Yes/No) Yes Framing Losses in 24 hrs - M aintenance Limit (0-9000) 255 Framing Losses in 24 hrs - Service Limit (0-9000) 9000 Integrated Digital Access Satellite Link re la y (Yes/No) No Slip Rate - Maintenance limit (0-9000) 255 Slip Rate - Service Lim it (0-90 00) 7000

DS1 Parameters

Alarm Debounce Timer - Service Limit (300-3200) 500 B8ZS Zero Code Suppression (Yes/No) Yes

CTI Server

Enhanced Dual T1 Card only:

Operation Mode (CSU/D SX -1) DSX-1 CSU Tx Line Build- O ut (), 7.5, 15, 22.5 db) DSX-1 line Length (0-133, 134-266, 267-399, 400- 533, 534-6 55 ft.) 0-133 Inverted D -channel (DPNSS only) (Yes/No) No

El Parameters

CRC-4 enabled (Ye s/No) No E1 Line Length (0-133, 134-266, 267-399, 400-533, 534-655 ft). 0-133

Italian Parameters

Digital Link Fault Delay Timer (0-360 sec) 240

(Enhanced Dual E1 Card only):

Setting Up the AFC Card Connection 35

Page 36

Digital Link Assignment

Use the Digital Link Assignment form to identify the digital link descriptor that is ass ociated with the CEPT card programmed in the previous section.

Table 2-10 Digital Link Assignment

Digital Link Assignment

Cab Shelf Slot Link Card Type Digital Link

4 1 2 1 CEPT Formatter 11 Te lephony Serv 4 1 2 2 CEPT Formatter 11 Te lephony Serv

Trunk Programming

MSDN/DPNSS/DASSII Trunk Circuit Descriptor Assignment

With a CEPT card programmed in the PBX, 60 digital trunks will be available in the Trunk Assignment form. A circuit descriptor must now be programmed for the digital trunks before the Trunk Assignment form can be completed. Choose a free circuit descriptor . Leave the default settings, except for changing Far End Connection (Main PBX/Satellite PBX/Toll/Local) to Local Offi ce.

Table 2-11 MSDN-DPNSS-DASSII Trunk Circuit Descriptor Assignment

Text Description Number

MSDN/DPNSS/DASSII Trunk Circuit Descriptor

Assignment

Trunk Circuit Descriptor Number: 11 Description Value Signalling Protocol f(MSDN-DPNSS/DASSII) MSDN-DPNSS Card Type (CEPT/DS1/PR1/E1/PRI T1) CEPT Dual Seizur e Priority (Incoming/Outgoing) Incoming ISDN BRI Mode (blank/NT/LT)

Transmission Parameters

Far End Connection (Main PBX/ Satellite PB X /Toll/Local)

36 Chapter 2, Configuring the SX-2000 LIGHT

Local Office

Page 37

Trunk Service Assignment

In the Trunk Ser vice Assignment form, create Trunk Service Assignment entries f or the digital trunks conne cting the Telephony Server to the PBX—"Tel Serv" (se rves Message Center, Automated Att endant, and Fax on Demand), MWI (serves both notifications and Call-Me), and Fax Send. Enter the trunk Class of Service (COS) (see “Cla ss of Service for Tr unks” on page 31) and Class of Restriction (COR). Absorb “0” digits.

Table 2-12 Trunk Service Assignment

T runk Service Assignment

Trunk Service No

1 No 1 1 300 1 2 No 1 1 300 1 3 No 1 1 300 1 4 No 1 1 300 1 21 No 21 1 300 1 0 T el

22 No 21 1 300 1 0 MWI 23 No 21 1 300 1 0 Fax

RL T COS COR Baud

Rate

Non Dial In Trunks Answ er

Inter

Points

cept No

Day Night1 Night2 Absorb Insert

Dial In Trunks Incoming Digit Modification

Trunk Label

Serv

Send

Trunk Assignment

The Trunk Assignment form assigns trunk numbers to the trunk circuits of the AFC’s digital links. Enter the Trunk Circuit Descriptor number and the Trunk Service number obtained from the Trunk Service Assignment form. Leave the DTS Service Number field blank. The Circuit Descriptor Number is obtained from the MSDN-DPNSSDASSII Trunk Circ uit Descriptor Assignment form (Table 2-11).

Trunk Programming 37

Page 38

Table 2-13 Trunk Assignment

T runk Assignment

Cab Shlf Slot Circ Card Type Trunk

Number

4 1 2 1 CEPT Formatter 101 21 11 1 4 1 2 2 CEPT Formatter 102 21 11 1 4 1 2 3 CEPT Formatter 103 21 11 1 4 1 2 4 CEPT Formatter 104 21 11 1 4 1 2 5 CEPT Formatter 105 21

4 1 2 61 CEPT Formatter 106 22

4 1 2 7 CEPT Formatter 107 22

4 1 2 8 CEPT Formatter 108 23

NOTE:

This exam

le shows only eight trunks. The HCI link sup-

Trun k Service Number

DTS Service Number

Circuit Desc Number

orts up to 60 such trunks, but the number of trunks required depends on the number of channels available on the NMS cards on the OnePoint Messen

er Telephony Server. For example, if an 8-port

NMS card is used on the Telephony Server, eight trunks must be pro-

rammed on the PBX. These eight trunks will be allocated to a DSP on the NMS Card. For 16 ports, 16 trunks are required, and so on.

InterConnect Number

Give the trunk numbers to the OnePoint Messen must be entered in the Devi ce Ma

tab of Show N T el, a s described in

er installer. They

“Configuring Show N Tel with a PBX” on page 68 in Chapter 5.

Assigning Trunk Groups to the Message Center

As shown in T able 2-14, set up a trunk group containing the trunks that will be allocated to the OnePoint Messenger Telephony Server application, used primarily for the Mess age Center, but also, in this example, Automated Attendant and Fax on Demand. See also “Pro-

ramming the Automated Attendant (Receptionist)” on page 43 and “Programming Fax on Demand” on page 44. For details, see “PBX Pro

ramming Overview and Assumptions” on page 27.

NOTE:

trunk unless it is busy), or Circula r (use the first trunk, then the sec-

38 Chapter 2, Configuring the SX-2000 LIGHT

Hunt mode can be set u

as Terminal (always take the first

Page 39

ond, and so on); Circular is best, but not necessary, for OnePoint Messenger.

Table 2-14 Trunk Group Assignment

Trunk Group Assignment

Trunk Group Number : 21 Hunt Mode (Circula r or Terminal): Circular Trun k G roup Busy RAD: Maximum Network Hops:

Number Trunk Number 1101 2102 3103 4104 5105

Creating Directory Number 7999

Using the same Circuit Descript or (11 in this example) that you use to provide the trunks for OnePoin t Messen ger, create another line item in the Si ngle Line Assignment Form to create Dir ecto ry Num ber 7999 (enter 7999 in the Directory Number column) .

In the Station Service Assignment For m, for 7999, enter 64 in the three COS fields, Day, Night 1, and Night 2.

Programming Voice Mail Ports

Assigning a Hunt Group to the Message Center

Set up a hunt group with a pilot number for the Message Center. Select the group type as HCI Reroute. This hunt group contains no members and will be rerouted to a speed call and then to an ARS route. This is necessary, because it is not possible to route unanswered calls directly to the pilot number of the OnePoint Messenger Message Center.

The OnePoint Messenger installer must enter this pilot number in:

• The MWIPilotNumber field in TelSrvr .ini, locate d in the c:\SNT\TelSrvr directory (see “Editing the Telsrvr.ini File” on page 80 in Chapter 5).

Programm ing Voice M ail P o r ts 39

Page 40

• The Pilot Number field of the Message Center page in the Uni-

fied Messaging Snap-in to Microsof t Management Console (see “Setting Telephone User Interface Parameters” on page 78 in Chapter 5; for details, see Chapter 3 in the OnePoint Messenger Administrator Guide.)

Table 2-15 Hunt Group Assignment

Hunt Group Assignment

Pilot Number: 8900 Hunt Mode: Terminal Group Type: HCIReroute RAD1: RAD2: NIGHT RAD:

Member Directory

Number 7999

Name: ONEPOINT PILOT Priority: 64 1st Thres hold (%): 2nd Thresh old (%): Alert Device: Phase Ti mer:

Name

System Speed Call Assignment

Configure a System Speed Call, as shown on Table 2-16, that will dial the exte rnal ARS route that you have just set up t o the Telephony Server. The Speed Call will be referenced as the answer point for a Call Reroute Always from the HCI Reroute Number.

OnePoint Messenger use rs will call-forward their phones to this number so that callers will access those users’ mailboxes.

• Overrides Toll Control = Yes

•Type = Int

Table 2-16 System Speed Call Assignment

System Speed Call Assignment

Speed Call Number

8800 8700

40 Chapter 2, Configuring the SX-2000 LIGHT

Actual Number Overrides Tol l

Control

Yes Int

Type

Page 41

Call Reroute Assignment

Configure the entry for the HCI Reroute Hunt Group number to an Always Alternative number that is not being used.

In this form we are telling the PBX to always reroute any call that goes to the Directory Number 8900 (Message Center pilot) to an Always Alternative Number (an index number) .

NOTE: Do not use Reroute 1. Table 2-17 Call Rerouting Assignment

Call Rerouting Assignment

Always Alternative Number

Number Day Number

Night 1

8900 21 21 21 All 1 1

Number Night 2

Do Not Disturb Type

First Alternative Number

Second Alternative Number

Call Reroute Always Alternative Assignment

Using the Always Alternative number configured for the HCI Route Hunt Group, reroute cal ls from every typ e of or iginati ng devic e to the Speed Call number that you have set up.

Table 2-18 Call Rerouting Always Alternative Assignment

Call Rerouting Always Alternative Assignment

Always Originating Device

Always Alternative Number

Programm ing Voice M ail P o r ts 41

DID TIE CO Internal Directory

Number Routed To

Reroute Reroute Reroute Reroute 8800

Page 42

Automatic Route Selection (ARS) Assignment

Set up an ARS route with the following values (as per the example):

• Leading Digits = 8

• Digits Dialed = 700

• Number of Digits to Follow = 0

•Type = Route

• Number = <X> (where X is the Route number set up in the previ-

ous step).

This sets up an ARS route to the Telephony Server via the digital trunks. The route is referenced in a System Speed Call Assignment.

Table 2-19 Automatic Route Selection Assignment

Automatic Route Selection Assignment

Leading Digits: 8 Second Dia l Tone (Y es/No/Alternate): No COR Group Number:

Termin ation

Digits Dialed Number of

Digits to Fo llow

700 0 Route 21

Type Number

Route Assignment

Set up a route that references the trunk group containing the trunks that will be allocated to voice mail resources on the NMS card. Reference the default COR Group and Digit Modification number.

Table 2-20 Route Assignment

Route Assignment

Route Number

21 21 1 1

Trun k G roup Number

COR Group Digit

Modification Number

Digits Before Outpulsing

42 Chapter 2, Configuring the SX-2000 LIGHT

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Class of Restriction (COR) Group Assignment

Set up a COR group that contains no CORs.

Table 2-21 Class of Restriction Group Assignment

Class of Restriction Group Assignment

COR Group Number

Classes of Restriction for Group

Programming the Automated Attendant (Receptionist)

In the example t opology detailed above, Automated Attendant has its own pilot numbe r, 8902, which uses the sa me trunk group as the Message Center , Trunk Group 21. If you want to dedicate one or more lines to Automated Attendan t, you would follow the same sequence as used above to provision the trunk group and hunt group. Do not create and HCI Reroute. In the example in Table 2-22, a new Trunk Group 24 has one member, Trunk 103, which you would remove from Trunk Group 21.

Table 2-22 Trunk Group Assignment for Automated Attendant

Trunk Group Assignment

Trunk Group Number : 24 Hunt Mode (Circula r or Terminal): Circular Trun k G roup Busy RAD: Maximum Network Hops:

Member Trunk Number 1103

Programming the Automated Attendant (Re ceptionist ) 43

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Programming Fa x on Demand

In our original example, Fax on Demand has its own pilot number, 8903, but it uses the same T runk Group 21 as the Message Cente r and the Automated Attendant. To associate that pilot its own hunt group and trunk group, you would follow the same sequence as described above for the dedi cated Automated Attendant line. In the example in Table 2-23, a new Trunk Group 25 has one member, Trunk 104, which you would remove from Trunk Gr oup 21.

Table 2-23 Trunk Group Assignment for Fax on Demand

Trunk Group Number : 25 Hunt Mode (Circula r or Terminal): Circular Trun k G roup Busy RAD: Maximum Netw ork Hops:

Member Trunk Number 1104

Trunk Group Assignment

44 Chapter 2, Configuring the SX-2000 LIGHT

Page 45

3. Installing Line Cards in the Telephony Server

This chapter discusse s the Telephony Server line cards necessary to integrate OnePoint Messenger with the Mitel SX-2000, and it summarizes the installa tion process. For the turnkey TS800, the cards should have all been installed at the factory, but you can refer to this chapter if you need to change the configur a tion, such as when you add a card or upgrade to a new server. This chapter contains ins tallation summaries; for details, see Appendix B in the OnePoint Messen- ger Installatio n Guide, then see the manufacturers’ documentation. This chapter contains these sections:

Section Page

What Hardware Do You Need on the Telephony Server?

Preparing the Installation Site 47 Setting Up MVIP Arrays 48 Setting Interrupts and Ba se A dd resses 49 Installing Brooktrout Fax Cards 51 Installing and Configuring an NMS Card 52 Enabling the Mitel AFC Card with MiTAI 57 Making and Verifying Connections 59

What Hardware Do You Need on the Telephony Server?

The cards that have been validated for the SX-2000 integration are:

• Mitel: Application Fiber Controller (AFC) TAPI card: The AFC

provides call processing through a fiber connection to the Fiber Interface M odule (FIM) on the SX-2000. Use an MVIP cable to connect the AFC with either NMS AG-0 or AG-24 cards to

OnePoint Messenger/SX-2000 Integration Guide

, Issue 2, 12/14/00 45

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provide DSP resources. You can also connect one or more Brooktrout fax cards through the MVIP cable.

• Natura l MicroS y stem (N MS) Alliance Generation (AG) ISA

AG-0 (8 ports) and AG-24 (24 ports) DSP resource cards: Use these cards as DSP voi ce processing resources f or the Mitel AFC card. The AG-0 is an AG-8 with the SIPPs removed (used for line control).

• Brooktrout: The following Brooktrout Technology fax boards:

• TR114+ I4V/I8V (4- and 8-port MVIP)

• TR114+ I4L (4-port) Connect one or more of these boards with the line cards thr ough

an MVIP cable, as described below.

Fiber Optic Cable Specifi cati ons

If you use a Mitel AFC card in the Telephony Server, you will need fiber link cables for the link be tween the Telephony Server and the SX-2000. Two cables are required for a link, one for transmitting (connect to t he TX connection on the PBX and the RX connection on the AFC card) and the other for receiving (lights on the AFC c ard will flash if you have the wires crossed.)

• Fiber Cable Type: Glass Multi-mode

• Fiber Diam et er: 62.5/125 mm

• Connector Type: ST

• Maximum Distance (Cable Length): 1 km

• Maximum Optical Loss: 6 dB (including spli ces and connections)

• The grade or type of cable used must be suitable for the insta llation (i.e., light or heavy duty, plenum, outdoor). Consult local building codes and your fiber cable supplier.

NOTE:

distance.

46 Chapter 3, Installing Line Cards in the Telephony Server

Optical repeaters cannot be used to increase the maximum

Page 47

Preparing the Installation Site

The Telephony Server must be situate d where it can connect to a power source, your SX-2000 PBX (via fiber opti c cables if using the AFC card), and to your LAN—to t he Exchange Server at a minimum, and to client PCs to provide Call-Me service, if desired. To manage the Telephony Server fro m another compute r, you will need to accommodate the connection to tha t other computer, through the LAN, a modem, or otherwise. Similarly, you may want to be able to use another computer for multimedia support, such as for recording greetings and editing the TTS dictionary. You also need to consider providing access to the Telephony Server for remote support.

PcAnywhere is bundled with OnePoint Messenger so that remote support and management can be provided thr ough a modem attached to the Telephony Server. There is no access to the Exchange Server through pcAnywhere, so, to provide comple te remote support for the unified messaging environment, you must deal separately with the Exchange Server.

Accommodating the TS-800 Telephony Server Tower

The TS-800 Telephony Server is housed in a PC-type tower cabinet that requir es a horizontal footprint of 23 cm. wide by 49 cm. deep (9" X 19.5"). The cabinet height is 48 cm. (19"). Access to the front, rear , a nd sides of the cabinet is required for mainten ance .

Access to a grounded three-prong power outlet is required (NEMA 515R for 115 Vac, NEMA 6-15R outlet for 230 Vac, or other approved outlet).

The Telephony Serve r should only be situated in a cle an and dry environment in accordance with the following environmental requirements:

• 10° to 35° C (50° to 95° F) Ambient temperature

• 30% to 80% relative humidity non-conde nsing

• maximum altitude 3048 m (10,000’)

• Isolation from strong electromagnetic fields

• UPS recommended

NOTE:

environment for at least 12 hour s befor e installation.

Preparing the Installation Site 47

The Telephony Server must be acclimatized to the local

Page 48

Setting Up MVIP Arrays

All of the line cards that support OnePoint Messenger 2.0 use the Multi-Vendor Integration Protocol (MVIP) to provide a high speed bus across an MVIP cable connected between the card s.

MVIP requires a clock to synchronize data movement. The clock signal can come from a board or from the PBX. Among the supported cards—AG-8 DSP (AG-0), AG-24, AFC, and Brooktrout fax cards—only the AG-0 ha s an oscill ator that c an gene rat e the c lock signal. However, when you use the AFC card, you pull the clock signal through the AFC from the PBX, so you do not need to designate any of the cards as the clock master.

Also, when you use multiple MVIP cards, you generally set up the clock master card in the middle of the MVIP array to minimiz e signal propagation err ors. However, with the PBX providing the clock, you do not need to be concerned with that issue.

Setting MVIP Termination

The one remaining concern is setting MVIP termination on the end cards in the MVIP array.

• AFC: The MVIP termination block is at the top of the card next to the end bracket. Put the jumper across 8 and 7, as shown in Figure 3-4.

• AG-0: You can set MVIP termination on an AG-0 card. To set MVIP termination, set the J9 and J10 jumpers. The jumpers are below the I/O DIP switches. A diagram of the card appears in Appendix B of the OnePoint Messenge r Installation Guide.

• AG-24: Since some AG-24 cards do not have MVIP termination blocks, they should not be placed at the end of the MVIP array.

• Brooktrout fax cards : The MVIP termination switch is a twoposition DIP switch next to the MVIP connector. To terminate MVIP, set both switches to On.

CAUTION! Do not set termination on cards that are not at the ends of the array. If you add or rearrange cards, be sure to revise the termination so that only the e nd cards are t erm inated.

48 Chapter 3, Installing Line Cards in the Telephony Server

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Connecting Cards through an MVIP Cable

Before connecting the MVIP cards with the MVIP cable, set MVIP termination on the end cards in the MVIP array, as described above, and set physical I/O base addresses and IRQs where necessary, as described below.

The MVIP cable is a 40-line ribbon with card connectors arrayed along it. The connectors on the cable attach to connectors on the top edge of each card, nea r to the rea r pa nel bra cket . The cabl e has one colored wire that you use to orient the cable to Pin 1 on each connector. Cables have from four to 13 connectors. Each telephony card in the bus with an MVIP connector must be attached to the cable.

The goal when connect ing MVIP cards an d cables is to prev ent signal synchron iz ation errors by minimiz ing pro p agat ion d el ay. To do tha t optimally, use a cable with the exact length and number of connector s that you need to c onnect the installed MVIP cards. If you use a cable with more connectors than you need, put the same number of empty connectors at each end of the cable. Avoid putting empty connectors between cards. Try to put the telephony cards in adjacent slot s. To minimize signal propaga tion errors, put the card acting as the clock master in the middle of the MVIP card array.

Setting Interrupts and Base Addresses

All of the ISA-bus line cards—AFC, Brooktrout, and NMS—used in the Telephony Server use inte rrupts (IRQs) and base memory addresses (I/O addresse s). The Mitel AFC card and the Brooktrout fax cards have IRQ switches and I/O jumper blocks whose settings must be matched in software (the MiTAI software handles the AFC card). The NMS cards have physical settings to set the board number to differentiate mu ltiple installed NMS cards.

If you must edit the settings, for examp le to add another card, use Windows NT Diagnostics to view currently assigned IRQ and I/O values. Record w h at valu es are avai lab l e for each o f the car ds.

To check what IRQs and I/O addresses are available on the Telephony Server:

1 From the Windows Start button, choose Programs, then

Administrative Tools, Windows NT Diagnostics, and Resources, then click the IRQ button.

Figure 3-1 shows the Resources tab appears as it appears on a TS800 when shipped from the factory.

Setting Interrupts and Base Addresses 49

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Figure 3-1 Window s NT Di agn o s tics , Res o urces Tab, IRQ List

Note the available IRQs. When shipped from the factory, cards in the turnkey TS-800 are set to their default IRQ values:

• AG-0 or AG-24: IRQ 5 (shown above as "Aghw")

• Fax: IRQ 10 (shown above as "bfax")

• AFC: IRQ 11 NOTE: Windows NT Diagnostics occasionally does not display

all of the used resourc es . In Figu re 3 -1, the AF C card do es not appear.

For recommended IRQ usage, see Appendix A in the OnePoint Messenger Getting Start ed Guide. However, the most importa nt thing is to not have IRQ confl icts. Multiple NMS cards can shar e an IRQ. Multiple Brooktrout cards can shar e an IRQ.

2 On the Resources tab, click I/O Port. Inspect the available I/O

addresses. For the first NMS line card, look for 02C0 and A300 for the AFC card. For Brooktrout fax cards, compare values with those listed on page 3-4 in the Brooktrout TR114 Digital Hard- ware Guide. Look for 260, which is the default base I/O address.

50 Chapter 3, Installing Line Cards in the Telephony Server

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Installing Brooktrout Fax Cards

Several Brooktrout Technology TR-114 fax cards are approved for use with OnePoint Messenger:

• TR114 I4L (4-port): Use this card with loop-start line cards,

using a T-connector to connect a phone number to a voice channel or fax channel and allow in-bound and out-bound fax calls. As loop start is the most common connection mode from the CO, you can generally connect the T-connector directly to an RJ-11 telephone wall plug.

• TR114 I2V, I4V/I8V (2-, 4-, and 8-port): Use these MVIP fax

cards with NMS MVIP line cards.

See Brooktrout’s Show N Tel Reference Manual, Appendix F, and Brooktrout’s TR114 Hardware Guide for details. These cards can all work in either an 8-bit ISA or 16-bit EISA slot. 16-bi t slots yield more interrupt and base addre ss options. See Brooktrout’s website:

http://www.brooktrout.com/p_info/produc t_med.html

Setting up the Brooktrout ISA-type fax cards includes setting three switches on the card, set ting the I RQ and I/O address in W ind ows NT Diagnostics, and, on the MVIP cards, connecting t he MVIP bus cable to the line cards.

To install the fax card:

See page 3-3 in Brooktrout’s TR114 Digital Hardware Guide for the list of I/O addresses, page 3-5 for IRQ jumpers, and page 3-7 for the MVIP clock termination. Do not set the DMA channel.

1 Set the base I/O address switch to the selected available base

address. The de faul t is 260. The I /O sele ctor is the red 8- position DIP switch between the MVIP connector and the mounting bracket.

2 If this card is at either end of the MVIP bus, set the MVIP termi-

nation; otherwise do not. The MVP termination switch is a twoposition DIP switch next to the MVIP connector. To terminate MVIP, set both switches to On.

3 Set the IRQ jumper. The default is 5. The IRQ jumper block is

next to the MVIP termination block and contains 11 sets of pins.

4 Insert the card in an ISA slot. If MVIP termination is set on the

card, put it in an end slot in the MVIP sequence.

5 Connect the MVIP ribbon connector between all MVIP cards.

Installing Brooktrout Fax Cards 51

Page 52

6 Turn on the computer. 7 Enter the IRQ and I/O address for the Brooktrout card in the

Brooktrout configuration dialog, provided in the OnePoint Messenger installation sequence, as detailed page 49. For recommended slot, IRQ, and I/O address assignments, see Appendix A in the Get ting Started Guide.

Installing and Configuring an NMS Card

You can install an NMS card before or after you install OnePoint Messenger. To install NMS before installing OnePoint Messenger, use the NMS installation CD-ROM. Alternati vely, the OnePoint Messenger install ati on includes all necessary NMS software.

Here is a summary of the NMS line card installation and configuration sequence, using the software included with OnePoint Messenger:

1 As described above (“Setting Interrupts and Base Addresses” on

page 49), check what IRQs and I/O addresses a re available. a. From the Windows Start button, choose Programs, then

Administrative Tools, Windows NT Diagnostics, Resources, and IRQ.

b. Note unused IRQs. See the Resources tab in Figure 3-1.

NMS cards can share the same IRQ for multiple cards.

c. While you are in the Windows NT Diagnostics program and

Resources tab, cl ick I/O Port.

d. Note available I/O addresses. A convenient address for the

AG-0 is 02C0, because all DIP switches are up.

2 Use the AG Config GUI utility or Notepad to create the ag.cfg

file. In Notepad, open the appropriate ag.cfg sample file for the line card that you have. For example, for the AG-0 card, open ag8.cfg. Save the file as ag.cfg.

3 Set the card number ID for the computer on the line card using

the DIP switches. For example, if there is only one NMS line card in the computer , all the DIP switches are on. Refer to the NMS documentation to set the switches .

4 Set the jumper. 5 Insert the card in an ISA slot. 6 Start the computer.

52 Chapter 3, Installing Line Cards in the Telephony Server

Page 53

NOTE: NMS has a default IRQ and I/O address. However, some computers, such as Dell, preempt those settings, so you may need to check and set new ones.

NOTE: Until Release 2.0 of OnePoint Messenger, it had been necessary to edit the Ag8dspmask.txt fi le. According to the NMS installation notes in Gettng Started wit h Show N Tel, that file can now be deleted. Its function, to tell the system about ins talled AG-0 and AG8 boards, is replaced by the AG_DSP_BOARDS setting in the Parameters tab of Show N T e l Manager (see “Editing the SNT Parameters Tab” on page 71 in Chapter 5.)

Creating the AG Configuration File

For NMS line cards, you must edit the ag.cfg file. You can do so directly using Notepad, or you can use the NMS AG Configurator (AG Config) configura tion utility, in cluded with OnePoin t Messenger and available from the OnePoint Messenger program group. First:

1 Use Windows Explore r to locate the ag.cfg file and sample files

for various kinds of AG cards in th e NMS\AG\CFG folder on your server’ s hard disk.

3. Copy, or rename, the appropriate AG template file to AG.cfg.

For example, if you are installing an AG-24, copy AG24.cfg to AG.cfg. If you are installing an AG-0, copy AG8.cfg to AG.cf g.

4. Edit AG.cfg in Notepad, following the di rections in “Using Not e-

pad to Edit AG.cfg” on page 56. or Use AG Configurator (AG Config) to edit it, as described next.

Running the NMS AG Configurator Program

As decribed above, you can use NMS AG Configurator (AG Config) to edit ag.cfg file when you are using th e NMS AG-0, 24, and 30-port ISA cards. When using AG-8 cards as AG-0 cards (SIPPs removed), edit the ag.cfg file manually to se t the ClockRef = MVIP.

Before running AG Config for the first time, copy the appropriate template file in the NMS directory. For example, for a system with an AG-24 card, copy AG24. cfg. Save the c opy in the same dir ect ory . Rename the copy as ag.cfg.

Installing and Configuring an NMS Card 53

Page 54

To edit AG.cfg in the AG Config utility:

1 Double-click AG Config in the OnePoint Messenger desktop

program group. Alternatively, to start the utility from the Windows Start menu: From the Start menu, choose Programs, then OnePoint Mes-

senger, and AG Config. The main screen appears, as shown in Figure 3-2, which shows the setup for an AG-8 card.

Figu re 3- 2 NMS AG Configurator M a in Screen

NOTE: The AG Configurator interface has changed from that

used for OnePoint Messenger 1.1, primarily in that the "Board Section" window has now been split into two windows, one for DSP-only boards and one for call-manage ment line cards. The other change is that the codec list appears in a window rather than as a checklist.

54 Chapter 3, Installing Line Cards in the Telephony Server

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As shown in Figure 3-2, AG Config displays a window containing a number of user configurable options:

• Interru pt (ISA Bo ards): This is the IRQ. Figure 3-2 shows 5,

the NMS default. Click the down arrow by Interrupt (ISA boards) and select the open IRQ that you found in Windows NT Diagnostics (see “Insta lling and Configuring an NMS Card” on page 52 above). All AG-8 boards can use the same IRQ.

• Line Encoding: Mu_Law in the U.S. or Canada, A-Law else-

where

• Enable MVIP: Yes (unless you have no other line cards in the

system)

• V oice Codecs: Select OKI, PCM, and IMA ADPCM. 2 Click Add to open the Board Configuration screen, a s shown in

Figure 3-3.

Figure 3-3 NMS Board Configuration Screen

• On the Board Configuration screen, these fields appear:

• Board Type: Click the down arrow and select AG8 for an AG-0 or select AG24 for AG-24.

• ISA Address: 02C0 is selected in Figur e 3-3, the default. Click the down arrow and select the unused address you found in Windows NT Diagno stics

• MVIP Stream: "Stream" is equivalent to "channel". 0 is shown in Figure 3-3, but you can select any value as long as you select the same for all the NMS cards.

• Clock Ref : Se lect MVIP for cards that are part of an MVIP array but are not the clock source.

Installing and Configuring an NMS Card 55

Page 56

• Under User Statem en ts , enter notes, such as type and

slot. The example in Figure 3-3 notes simply that the board is the second of two AG-8 boards in the T e lephon y Server.

3 Click OK. 4 On the AG Conf ig ma in s cree n , clic k Add and repeat the

sequence to add a second board. Use a differe nt ISA address for the second board, matched to the DIP switch settings you make on the board.

5 On the main AG Co nfig s cree n , sele ct a board listing in the

Boards Section, then click Validate to test its memory settings. The Validation Status box reports “

download successful

”

for a good configuration.

6 If the test indicates a memory conflict, select the board in the

Boards Section, then click Edit.

5. Click Save and Exit. A warning will appear sta ting that you will be overwriting the exist ing AG.cfg file.

6. Click Yes to overwrite the file.

Using Notepad to Edit AG.cfg

If you prefer to use Notepad rather than the AG Config utility to edit AG.cfg, described in “Running the NMS AG Configurator Program” on page 53, follow the di rectio ns in t he NMS insta llat ion instr uctions . Here are some typ ical ed its:

1 Modify “Interrupt =” in the COMMON section with the IRQ that

you have chosen for the NMS boards (see “Installing a nd Configuring an NMS Card” on page 52.)

7. Modify “Address = ” in the BOARDS section with the I/O from step 2 abov e.

8. Set “ClockRef = MVIP” if you have multiple cards (including a Brooktrout fax card).

9. Uncomment

10. Uncomment

rec.dsp.

56 Chapter 3, Installing Line Cards in the Telephony Server

DspFile = rvoice.dsp DspFile = okiply.dsp

This enables

the OKI sound file format.

. This enables raw PCM. and D

spFile = oki-

Page 57

Enabling the Mitel AFC Card with MiTAI

When using a Mitel Application Fiber Controller (AFC) as the interface to the PBX to do the call processing, use the NMS line card only as a digital signal proce ssor (DSP) to convert voice from analog to digital signals (use the AG-0 card and/or the AG-24 card). Connect the cards with an MVIP cable.

The general installation sequence of hardware and software, starting with a bare computer , to enable the AFC cards is as follows:

1 Set up the PBX. See Chapter 2 here (page 25). 2 Install the l ine cards on t he Telephony Server. See “Installing and

Configuring an NMS Card” on page 52 and “Installing the AFC Card” below. Make the connection to the PBX. The connection must be made for the Mitel Telephony Applica tion Interface

(MiTAI) configuration to work. 3 Install Windows NT 4.0 Server and NT Service Pack 5 or 6a. 4 Install and configure MiTAI 7.5.3 (see Chapter 4, page 61). The

MiTAI CD-ROM now includes th e AFC drivers (they previo usly

were on the AFC B-Channel diskette). Please ref er to Field

Change Instructions (FCI) for OnePoint Messenger and the SX-

2000, as a newer driver could be required. See also Mitel Online :

http://www.mitel. com

5 Install OnePoint Messenger. Show N Tel, Brooktrout fax card,

and NMS line card software install at the same time. 6 Configure the NMS line cards, and edit the NMS ag.cfg file, as

described in “Installing and Configuring an NMS Card” on

page 52. 7 Configure Show N Tel and the other telephony settings in

OnePoint Messenger. See Chapter 5 here (page 67).

Installing the AFC Card

Adjust the switches to set the IRQ and I/O Address on the AFC card prior to installat ion. Refer to Mitel’s AFC documentation for details on setting the swit ches. You will need the appropria te fibe r link c able to att a c h th e AFC ca r d to the Mi tel PB X .

The default settings and locations of the interrupt (IRQ) jumper block, MVIP termination bloc k, and the I/ O Address block ar e shown in Figure 3-4:

Enabling the Mitel AFC Card with MiTAI 57

Page 58

Figure 3-4 AFC Card

S1: I/O Address, default = A300 P10: IRQ, default = 11 P15: MVIP Termination

Configuring the NMS and CTI Software

Software must be configured for the NMS card. CT Access and AG Access softwa re are installed as part of the Show N Tel installati on within the OnePoint Messenger installation, as detai led in Chapter 3 of the OnePoint Messenger Installation Guide.

58 Chapter 3, Installing Line Cards in the Telephony Server

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Making and Verifying Connections

Before closing the case, verify that all cards and the MVIP cable are seated tightly. After closing the case, and before starting the computer , attach an external gro und strap to the computer and to a ground connection, as described in "Important Safety Informat ion—Grounding" in either Appendix B of the OnePoint Messenge r Installation

Guide or Chapter 4 of the OnePoint Messenger Getting Started Guide.

Verifying Fiber Link Synchroniza tion between the AFC and PBX

The fiber link has two connection s, one for tr ansmitting and another for receiving. The AFC card has a green LED associated with each fiber optic port (visi ble from the r ear of t he Telephony Server). When the T ele phony Serve r is running, these LEDs indicate the stat us of the fiber connection. When the connect ion is faulty, or transmit/receive is reversed, the LEDs flash. When the fib er link is correctly installed and functional, the LEDs stay solid ( lit). After powering up the server, check the LEDs and reverse them if necessary. Accidentally reversing tran smit and receive will not damage the AFC or the PBX. Retain the dust covers until ready to use again.

Making and Verifying Connections 59

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60 Chapter 3, Installing Line Cards in the Telephony Server

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4. Installing Mitel Telephony Application Interface (MiTAI)

This chapter covers the installation of Mitel Telephony Application Interface 7.5. 3 (M i TAI 7.5.3) software on the O neP oint Messenger Telephony Server and the use of MTAIX. MiTAI helps establish communications between the Telephony Server and the SX-2000 through an Application Fiber Controller (AFC) card.

Section Page

What You Need to Complete this Chapter 61 MiTAI Installation 61 Checkin g the Operation of the M i TAI Link to the PBX 65 Where Now? 66

What You Need to Complete this Chapter

T o complete the installa tion detaile d in this chapter, you will need the following:

• The Mitel AFC card installed in the Telephony Server

• The PBX running and configured for OnePoint Messenger, including running MiTAI 7.5.3

• The fiber connection between the AFC card and the PBX

• Mitel MiTAI 7.5.3 CD-ROM

MiTAI Installation

Installing MiTAI on the Telephony Server

1. If you are installing MiTAI 7.5.3 in a system that has a version of MiTAI installed , fi rst uninstall that existing version. Use the Uninstall MiTAI program if there is one in the MiTAI program

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group. If Uninstall MiTAI is not available, use the Add/ Remove Programs applet in the Windows Control Panel.

2. Insert the Mitel MiTAI Toolkit CD-ROM into the CD-ROM drive of the Telephony Server ( alternatively, download the software to your hard drive from the Mitel website.) If the CD-ROM auto-run is enabled on your Telephony Server, the software installation routine will start when you insert the CD-ROM.

If auto-run is not enabled, use the Run dialog in your Windows

Start menu or use Windows Explorer to locate the \run loca l\ W i n dows NT directory on the CD-ROM. In this

directory, invoke Setup.exe.

3. On the Select the MiTAI Runtime required for your PC dialog, click OK to accept the MiTAI Local Runtime default.

If you used Windows Explorer to launch Setup, you do not see this screen.

4. Read and accept the defaults for the next three screens:

• Welcome

• MiTAI Runtime Software Licen se Agreement

• System Information (The screen should note that Windows

NT 4.0 with Service Pack 5 or 6a is installed.)

5. On the Initialize th e M iTAI Settings screen, click the Default Settings radio button, then click Next.

6. On the Destination Location screen, click Next to accept the default of Program Files/Mitel/MiTAI)

7. On the Initialize Settings scree n, sele ct Application Fiber Con- troller, then click Next.

8. On the Program Folder screen, clic k Next to accept the default program group name of Mitel Telephony Application Interface.

9. On the Start Copying Files screen, click Next. Progress bars appear to monitor the status of the installation as the software loads.

10. If you selected Application Fiber Controller on the Initialize Settings screen, the Mitel Application Fiber Controller (AFC) Settings dialog appears, as shown in Figure 4-1.

The Versions tab is read-only.

62 Chapter 4, Installing Mitel Tele phony App lication Interface (MiTAI)

Page 63

11. On the Hardware tab:

• Click the Interrupt drop-down arrow to select the IRQ that

you set on the AFC card. In the example in Figure 4-1, the default of 9 appears, along

with a note in the Hardware Conflict Report area that 9 is used by another card. When you set the value, check that no conflict is report ed.

• Click the I/O Address drop-down arrow to select the I/ O

base memory address that you set on the AFC card. The default of A300 appears in Figure 4-1.

• For information on setting the IRQ and I/O address on the AFC card, see “Enabling the Mitel AFC Card with MiTAI” on page 57 in Chapter 3 and Figure 3-4.

• Click Apply.

Figure 4-1 MiTAI Settings Dialog, Hardware Tab

Note conflict

12. Click the Software tab. The tab shown in Figure 4-2 appears.

MiTAI Installation 63

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Figure 4-2 MiTAI Settings Dialog, Software Tab

13. On the a. Click the

Software

tab:

AFCPBX Load Status

Q1003000.bch NOTE:

You must run the same AFC driver on both the PBX

drop-down arrow and select

(bch = B-Channel, nob = No B-Channel).

and Telephony Server. You can acquire the correct driver online at Mitel Online through:

www.mitel.com

b. Click

Apply

, then

Start

. A progress bar activates at the bottom of the screen, and the red indicators begin to change to green, starting from the top.

c. The bottom "Telephony Link is Up" indicator can take sev-

eral minutes to turn green. When it turns green, click OK.

14. If the progress bar repeats, make sure the fiber link between the AFC card and the PBX is connected. If the insta llation sequence does not complete, click

Cancel

, remove the software, and make sure that the connection to the PBX is secure, and that the IRQ and I/O base memory address set in software are the same as set on the board and are available. Then reboot and rei nstall the MiTAI software.

64 Chapter 4, Installing Mitel Tele phony App lication Interface (MiTAI)

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Editing the Server Hosts File

MiTAI runtime, which is used to establish the link between the Telephony Server and the PBX, requires an entry in the Telephony Server’s Hosts file.

1. Open a text editor such as Windows Notepad.

2. Use the editor to edit the Hosts file , which is contained in

\WINNT\system32\drivers\etc.

3. Read the instructions in the file header, then add an entry for the MiTAI runtime which is simila r to the following:

<IP address> <HostName> MiTAI

where <IP address> is to your server’s IP address, and <HostName> is your server’s name.

4. Save the file.

Checking the Operation of the MiTAI Link to the PBX

As described above, the MiTAI Settings dialog reports the status of the MiTAI link. The link is set to be established automatically when the Telephony Server boots .

To monitor the link setup process and status:

1. Double click the MiTAI icon in the Windows Control Panel to launch the MiTAI Settings dialog. You can also put a shortcut icon on the desktop.

2. Click the Software tab of the MiTAI Settings dialog, as shown in Figure 4-2.

3. The progress bar at the bottom of the tab shows the progress of the link as it loads. When the link is up, the box next to The Telephony Link Is Up turns to g r e en.

You can also use MTAIX:

1. From the Windows Start menu, choose Programs\MITAI Runtime\MTAIX program. A MTAIX program is displayed in a DOS window.

2. For the “

phoneset to monitor

” prompt, enter the extension of any valid phone in the system that has Cl ass of Service options set for HCI monitor (see “Class of Ser vice Opt ions” on page 31). Press Return.

Checking the Operation of the MiTAI Link to the PBX 65

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Where Now?

3. A “

connect

:” prompt is displayed if the phone is valid. Type

the following:

makecall <extension number>

Press Return.

4. If the phone at the selected extension rings, the MITAI link to the PBX is working properly.

This guide presumes that you have followe d Chapte rs 1–3 in the OnePoint Messenger Installation Guide, installing Exchange and OnePoint Messenger. In this guide, you have followed Chapters 1–4 to set up your PBX, to install and configure the line car ds on the Telephony Server, and to install and configure MiTAI 7.5.3.

You are now ready to configure the PBX integration settings on the Telephony Server, following Chapter 5 in this guide.

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5. Configuring OnePoint Messenger PBX Integration Software

This chapter introduces you to the configuration of OnePoint Messenger with a s ample PBX. This e nables you to use t elephone s to communicate with Exchange through the Telephony Server. Before you perform the procedures in this chapter, you must have installed and configured your line and fa x cards on the Telephony Server. You can defer the installation of Microsoft Exchange.

Section Page

Integrating the Telephony Server with the SX-2000 PBX

Configuring Show N Tel with a PBX 68 Editing the SNT Parameters T ab 71 Assigning Progra ms to Lines 72 Setting Telephone User Interf a ce P ara m ete rs 78 Testing Telephony Server Start and Stop 80 Configuring OnePoint Messenger to Auto-start 81 Running the Telephony Applications 81

Integrating the Telephony Server with the SX-2000 PBX

The PBX integration process with the Telephony Server uses the Show N Tel Manager program, which is insta lled during the installation of OnePoint Messe nger in the Show N Tel progra m group on the T elephony Server. Show N Tel Manager interfa ces the telephony services of the Telephony Server with the PBX by configuring each port on the Telephony Server line car d(s) with PBX lines and protocols.

OnePoint Messenger/SX-2000 Integration Guide

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To accomplish this integration, perform the procedures detailed in this chapter. For more details on Show N Tel Manager, see the Show N Tel Manager System Administrator Guide, included on the OnePoint Messenger CD-ROM as sntmgr guide.pdf.

T elephony Server Administrator is the configuration interface for the Telephony Server Telephone User Interface (TUI). During installation, it is installed with a set of defaults that allow the Telephony Server to provide basic services to telephone callers after you have completed the application assignment procedures. When you have successfully established communic ation from te lephones to Exchange and communication between Exchange and desktop clients, you can tune the Telephony Server con fi guration using the Telephony Server Administrator progr am. See the OnePoint Messenger Admini strator Guide for more details.

Show N Tel Setup Procedures

OnePoint Messenger Telephony Server provides telephony applications that run through Show N Tel Manager to provide line card services. Among the applications are:

• Automated Receptionist

• Fax on Demand

• SendFax—Used by both Fax on Demand and by users downloading e-mail to fax machines

• Telephony Server—Mailbox access

• Notification Ser ver—Used for paging notification of urgent e-mail and for the message waiting indicator (MWI) on the telephone.

Configuring Show N Tel with a PBX

1. Start Show N Tel Manager from the Show N Tel program group.

2. From the Tools m enu, choose Configure CTI.

3. Select the Switch/CTI Link tab, shown in Figure 5-1.

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Figure 5-1 Show N Tel Manager, Switch/CTI Tab

4. From the “Select Switch (PBX) & link type” list, se lect

with MiTAI 2000 Series

• Service:

• Timeout:

• Logging:

PBX_A

5 INFO

• Transfer with Consultation Call:

• Use Complete Transfer:

• Go Onhook to Complete Tran sfer:

• Go Offhook before Making New Calls:

• Redirect Calls with Answer Transfer:

• Set the

Pause after Transfer Pause after Abort Transfer

FALSE

field to

TRUE

FALSE

250

field to

TRUE

250

Mitel

5. Obtain a list of the trunks and lines that are configured in your PBX.

6. Select the

Configuring Show N Tel with a PBX 69

Device Map

tab, as shown in Figure 5-2.

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Figure 5-2 Show N Tel Manager, Configure CTI, Device Map Tab

7. For each line you plan to run: a. In the

Device ID

column, select an empty row and enter the Device ID of the line or trunk from your PBX to the Telephony Server. Now, in Show N Te l version 4.4, you enter a trunk number only as a number in the form “xxx”, where “xxx” stands for the B-Channel trunk number you set up in the switch (e.g., where previously you entered “T501”, it now becomes simply “501”.)

b. Click the

Device Type

column, then select

drop-down list.

c. In the

Show N Tel Line Number

number to which you want to map.

d. Click

Apply

to accept your changes and close the Configure

CTI window.

NOTE:

a range of devices. To use the

Clone Entry

The

button lets you quickly and easily program

Clone Entry

trunk

from the

column, enter the line

button, place the cursor

Page 71

in a blank Device ID cell and click Clone Entry. When prompted, enter the beginning and ending Device ID number.

8. To verify a trunk, enter a trunk device ID in the Device to check

(Device ID*) edit box, then click Check Data Link. A message box should appear verifying the link. For example, a trunk is identified in your PBX as T100. Type then click Check Data Link. If the test passes, the PBX link and both the AFC and MiTAI runtime software are all working.

NOTE: You do not need to edit the Telephony Server tab.

Editing the SNT Parameters Tab

1. From the Tools m enu of Show N Tel Manager, choose ShowN-

Tel Set up. The Show N Tel Setup dialog app ears.

2. Select the Parameters tab, shown in Figur e 5-3.

Figure 5-3 Show N Tel Ma nager, Parameters Tab

in Device to check,

T100

3. In the T ypes drop-down list, sele ct Voice channel parameters.

4. Set the value for VCE_Record_Gain to 75 for all voice ports.

Editing t h e SNT Para me ters Tab 71

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You al so need to ed it the Param et er s t ab if yo u us e the NMS AG-0 card (AG-8 DSP—no SIPPs; see Chapter 3 in this guide).

To edi t the Para meters tab to note the presence of an AG-0 card:

1 In the Types drop-down list, select Voice Board parameters.

The System window displays a list of SNT line numbers.

2 In the System window , select the top line supporte d by voice

ports on your line c ard(s), then, with the left mouse button down, drag the mouse to highlight all lines supported by voice ports on your line card(s). For example, if you have two AG-0 cards , a total of 16 lines, highlight 1 through 16.

3 In the Value field, set the value to 1, then click Set Value. All of

the values for the highlighted lines change to 1.

4 Click Done. NOTE: Do not use the Languages tab to choose languages (U.S.

English, U.K. English, or Spanish) for phone prompts. OnePoint Messenger gets that information from the Syst e m Informat io n and Mailbox Defaults pages of the Unifie d Messaging Snap-in to MMC. See Chapter 3 in the OnePoint Messenger Administrator Guide .

Assign i ng Prog rams to Lines

OnePoint Messenger pr ovides telephon y applications t hat run through Show N Te l Manager to provide line card services. They are:

• Active Call Handler: Supports the Active Call CTI system,

which detects port hang-ups

• AutoRecep (Automated Attendant, also called Automated

Receptionist): The general purpose “Telephony Server” application will route calls to the Automated Attendant, but you c an dedicate a li ne to AutoRecep if you want to be mo re sure that calls to the Automated Attendant do not need to wait for a port.

• Fax on Demand: As with AutoRecep, the “T elephony Server”

application handles Fax on Demand calls, but you can assign the Fax on Demand application to a port to provide more dedicated service to those calle rs . Faxes sent to those calle rs who are not receiving the requested fax at the online number must be delivered from a port running the SendFax application.

• Message Delivery: To support Quickfax, assign this to Line 50 in

Show N Tel Setup. Assigning Message Delivery to a line other

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than Line 50 will work, but Line 50 is recommended for consistency in providing remote technical support. In fact, some turnkey systems have been shipped with Message Delivery assigned to Line 512. Please move Message Delivery to Line 50.

NOTE: Message Delivery is also intended to support messaging

fault-tolerance ("Post Office Resiliency") in a future release.

• Notification Server: There are four versions of Notification

Server, detailed below, supporting the Call-Me service or some form of notification of incoming unified messages.

• SendFax: Sends faxes to Fax on Demand recipients and to a user

who downloads e-mail to a fax machine that is not “online”, i.e., not at the number from which the caller is requesting the fax.

• Telephony Server: General purpose application that supports

messaging into and from mailboxes, Autom ated Attendant, Fax on Demand, Meet-Me, TTS, and sending faxes.

Functions supported by the “Telephony Server” application request and release po rts dy n amically. For example, when a fax arrives, the Receive Fax function within Telephony Server uses a port f rom those assigned the Telephony Server application and then releases the port when the fax operation is done. TTS and Meet-Me sessions also work this way.

You do not need to assign an application to a port to receive faxes, to support Automated Attendant, TTS, or Fax on Demand. The “Te lephony Server” tele phony applica tion handles those functions, but you can dedicate a port to one of those functions by assigning an application dedicated to the function to a port.

If you encount er straine d re sources using the port a nd line assign ment that you configure, you can easily reassign applications (see “Reassigning Lines to Other Applications” on page 82) and revise the port and hunt group setup on the PBX.

Assigning Programs to Lines 73

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Configuring and Testing the Notification Server

Notification Server, as noted above, is a telephony application that provides the followin g three services through four variations in its implementation. The three services are:

• Message Wai ting Indicators (MWI): If your PBX is set up to

send MWI to the telephones that it manages, the Notification Server telephony application can send MWI requests to the user for whom a telephone message arrives. It can also turn off the MWI when the user has retrieved the message.

• Paging: If you set up some or all users to be notified, on their

pagers or remote telephones, of the arrival of all or urgent unified messages (which are telephone calls or e-mail created in a Unified Message form), Notification Server processes those alerts.

• Call-Me: Users creating a combined telephone-computer mail-

box session using Call-Me requi re a Notification Server port.

The four versions of Notific at ion Server are:

• Notification Server (Full): Provi des the three services above

• Notification Server (CM): Dedicates a port to Call-Me

• Notification Server (Paging): Dedicate s a port to paging users

when they receive unified messa ges

• Notification Server (MWI): Dedicates a port to MWI

In summary, to invoke Notification Server:

1. In the Runtime tab of Show N Tel Manager, as described in

“Using the SNT Manager Runtime Tab to Assign Telephony Applications” on page 76, if you are using Notification Server

(Full), Notification Server (CM), or Notification Server (Paging), assign them to Show N Tel line s that are associated with

physical ports on your line car d. The lines must have a servi ce level that allows turning MWI on and off . If you are using Noti- fication Ser ver (M W I ), assign it to “virtual” Show N Tel lines, in other words, lines not associa ted with physical line card ports.

2. On the PBX, assign a line that has a service level allowing long distance pager dialing and messa ge delive ry connecte d to the port to which you assign Notification Server .

3. On the PBX, assign a hunt group number with a group type of HCI Reroute to the line supporting the Message Cente r, then enter that number in the TelSrvr.ini file under MWIPilotNum- ber. See “Editing the Telsrvr.ini File” on page 80.

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4. Reboot the system.

5. Finally, to support unified message notification through pag ers, the Telephony Server admini strator must configure, in TSAdmin (the Unified Messaging Snap- in to Micr osoft Management Console) the Pager Settin gs page, and set pa gin g permissi ons i n each Class of Service on the Class of Service node. The Exchange administrator must assign paging permissions to individual users by selecting for the user one of the 10 Classes of Service, and by setting pager settings. For details on those permissions, see Chapters 2 and 3 of the OnePoint Messenger Administrator Guide.

Notification Ser ver has a testing utility called cvNoti fy that tests whether Notificat ion Server gene rates pa ges to a partic ular user when a message arrives for that user and tests whe ther a Message Waiting signal is sent to a user’s telephone when a message arrives. See “Testing the Operation of Notification Server” in Chapter 6 of the OnePoint Messenger Administrator Guide.

As described above, s ome appli cati ons re quire a ssig nment to ph ysic al (real) ports, while others can be assigned to virtual ports (SNT line numbers above those linke d to physical por t s). Table 5-1 shows those options. Also, the functions that can only be done by an application dedicated to that function are noted under Dedicated, while other functions, noted under Optional, can be supported either by a dedicated application or a more general purpose application.

Table 5-1 Telephony Applications

Real

Application

Telephony Server

Speech, Automated Attendant, Receive Fax)

SendFax

downloadi ng e-mail to rem ote fax mach ines

Fax on Demand Message Delivery

caches te lephone messages when Exchange is down )

Notification Server (CM

Chapter 3 in the

Notification Server (MWI)

to users’ extensions

Notification Server (Page) Notification Server (Full)

: Send faxes to Fax on Demand recipients and to users

(Message Center, Fax on Demand, Text to

: Receive calls from Fax on Demand callers X X

: Supports QuickFax (will also ultimately

): Connection for Call-Me sessions (see

User Guide

)

: Send message waiting indications

: Send MWI to pagers X X

: Includes CM, MWI, and Page X X

Virtual

Port

Dedicated Optional

Assigning Programs to Lines 75

Page 76

Table 5-1 Telephony Applications

Application

Real Port

Virtual

Port

Dedicated Optional

Active Call Handler

: notes call hang-ups X

Using the SNT Manager Runtime Tab to Assign Telephony Applications

In this procedure, you use the Runtime tab, shown in Figu re 5-5, of Show N T el Manager (SNT) t o assign On ePoint Messenger telep hony applications to individual li nes. All of the existing OnePoint Messenger telephony applications are automatically installed and added to the Program Information area of the tab.

1. Run Show N Tel Manager from the S how N Tel progra m group.

2. From the Tools m enu, choose ShowNTel Setup.

3. Select the Runtime tab, as shown in Figure 5-4, which shows

how the Runtime tab appears after OnePoint Messenger is installed, with all of the OnePoint Messenger telephony applications appearing in the Program Information list, and the general purpose “Telephony Server” application assigned to SNT Line 1.

76 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re

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Figure 5-4 Show N Tel Manager, Runtime T ab

4. In the

Program Information

area, select an applicati on that you

want to assign (in Figure 5-4, Telephony Server is selected.)

5. In the

Lines Information

area, select the line(s) to which you want to assig n that application. For example, Line # 1 is selected in Figure 5-4. You can select only contiguous lines.

6. Repeat the st eps to a ssign a n appli cati on to e ach line supporte d by a physical port.

7. Assign

Active Call Handler

to a line not associated with a phys-

ical port.

8. Assign

Message Delivery

to Show N Tel Line 50. On some turnkey systems, it is assigned to Line 512 or another line. Please move it to Line 50.

9. Select all of the assigned line s in the

Set Phone Sys

click

, then select

Lines Information

MiTAI AFC

, as shown in Fig-

area,

ure 5-5.

Assigning Programs to Lines 77

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Figure 5-5 Show N Tel Runtime Tab, Assign Phone System

A line is enabled as soon as you assign an application to it. An enab l e d li ne is id entif i e d by a n “ X ” in it s

Informa tion

area.

Enabled

field in the

To deactivate one or more lines:

Lines

Select the line(s) in the

Lines

. Make sure that the “X” is gone from the

Lines Info rma t ion

area, then click

Enabled

Disable

field.

To reactivate one or more lines:

Select the line(s) in the

Lines

Lines Info rma t ion

area. Click

Enable

To remove an application assignment from one or more lines:

Select the line(s) in the

Lines Info rma t ion

area. Click

Clear Lines

Setting Telephone User Interface Parameters

OnePoint Messenger is insta lled with a set of default telephone interface settings that m inimiz e your ne ed to amend th em for the sy stem t o be operational. Read Chapter 1 in the OnePoint Messenger Adminis- trator Guide for an overview of tasks and applications and Chapter 3 in that guide for details on using the Unified Messaging Snap-in to Microsoft Management Console (MMC) to edit the settings.

78 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re

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To access the Unified Messaging Snap-in to MMC:

1. One the Telephony Server, double-click the TSAdmin icon on

the desktop, or start Microsoft Management Console from the Windows Start menu.

2. Select the appropriate page or node, as listed below with the affected setting.

The following settings are those which you need to set or are most likely to want to revise:

• Messaging Pilot Number—This is the Message Center exten- sion which users dial to access voice mail. Use the Message Center page of the Applications node.

• Default Fax Number—This is the phone number of a fax machine that acts as the default destination of faxes and e-mail that users download to a "Personal F ax Number" when they retrieve messages. Use the System Information property page in the System Configuration node to set the number.

The Exchange Administrator can change the phone number on a per-user basis in each user’s Exchange profile. Each user can do so via the TUI.

• Enable Operator—Enter your operator’s extension number in the Attendant Extension field on the Attendant Configuration page. Users will dial 0 and be routed to this extensi on.

• Autom at ed Attendant— Enter the Automated Attendant extension number in the associated Pilot Number field that you assigned in “Programming the Automated Attendant (Receptionist)” on page 43 in Chapter 3 here. Use the Automated Atten- dant page of the Applications node. On that page you can specify whether to invoke a menu or invoke the Simple Attendant, and you can set Automated Attendant greetings.

• Attend ant M a ilb ox number—Use the S y s tem I nfo rmation property page in the System Configuration node to assign a mailbox that collect s voice messa ges from callers who do not enter a specific conta ct exte nsion when prompted. You can use the mailbox number of the Telephony Server administrator or another mailbox. If you enter another mailbox number, you must also create the mailbox in Exchange. See Chapt er 2 in the OnePoint Messenger Administrator Guide for details

Setting Telephone User Interface Parameters 79

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• Fax on Demand—Enter the Fax on Demand pilot number in the Fax on Demand page of the Applications node.

• TUI prompt lan g ua ge—T o change the default prompt language (U.S. English) used by the Telephone User Interface outside of mailboxes, use the Syste m Information page. To change the default prompt language (U. S. English) used by the Telephone User Interfa ce inside of mailboxes, use the Mailbox Defaults page under the System Configuration node.

Editing the Telsrvr.ini File

T o enable Message Waiting signals to be sent from OnePoint Messenger to users’ extensions and pagers, the MWIPilotNumber entry in the telsrvr.ini file must be associa ted with the Message Center pilot number of OnePoint Messenger, as created on the PBX.

To enter the Message Center pilot number in the telsrvr.ini file:

1. Open a text editor such as Windows Notepad.

2. Use the editor to edit the telsrvr.ini file that is in the directory C:\SNT\Telsrvr.

3. Scroll through the file until you find the following entry:

MWIPil ot Num be r =

4. To the right of the equals sign, enter the pilot number of the Telephony Server Message Center, as programmed on the PBX.

This is the number of the HCI Reroute that you entered in Hunt Group Assignment (see “Assi gning a Hunt Group to the Message Center” on page 39 in Chapter 2 for more information.)

5. Click Save, then exit.

Testing Telephony Server Start and Stop

1. Reboot the Telephony Server.

2. Click the Windows Start button, then choose Programs, then OnePoint M ess en g er, then Telephony Server Monitor (TSMon). For de tails on TSMon, se e the online help or C hapter 5 in the One Point Messenger Administrator Guide.

3. In Telephony Server Monitor (TSMon), c lick the Start button. Alternativel y, choose Start from the File menu (or Ctrl+F7 ).

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4. Observe that the Telephony Server services are listed in the task monitor window, and their operational mode changes from Stopped to Running.

5. To stop services, click either Stop or Stop Immediately. Observe that the Telephony Server services change to Stopped.

Configuring OnePoint Messenger to Auto-start

OnePoint Messenger insta lls with Telephony Server configured for manual starting and stoppi ng. After you have tested operation in a manual mode, you can set services to start automatically on a reboot.

NOTE: If your AFC card has the synch ron ization daughterboard, the Telephony Server can continue running through an SX-2000 redundancy switchover. However, if the SX-2000 is shut down and restarted, you must reboot the Telephony Server.

1. Double-click the OnePoint Messenger folder located on the desktop of the Telephony Server.

2. Double-click the Telephony Server Monitor icon.

3. From the File menu of Telephony Server Monitor , choos e Set the Tserver to Start Mode Automatic.

4. From the File menu, choose Exit.

5. Click the Windows Start button, then choose Run, then enter:

C:\NMS\AG\Demos\AGMSVC\AGCFG.EXE -install

6. From Windows NT Explorer, delete NMS Star t from the star- tup folder. The path is typically:

C:\WINNT\Profiles\All Users\Start Menu\Programs\ Startup\ NM S Sta r t

7. Restart your Telephony Server.

NOTE: You should run NMS Start once for each new hardware configuration before setting the system to auto-start.

Running the Telephony Applications

If, in Telephony Serve r Monitor, you have set Telephony Server services to start automatically when the computer boots, services will

Running the Telephony Applications 81

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start without requiring you to log in. If you have not set services to auto-start, use Telephony Server Monitor to start them manually.

If services are alre ad y started , you can stop and start individual telephony applications by selecti ng the line in the Operate and Monitor window of Show N Te l Manager, then using the Start and Stop commands, for tasks such as realloc ating resources. Do not stop Show N T el through Operate and Monitor, because Operate and Monitor does not control all Telephony Server services.

Reassigning Lines to Other Applications

You can quickly reallocate telephony applicati on resour ces. For example, if you are running a faxback syste m and tempor arily need more lines for Fax on Demand, you can replace some Telephony Server line assig nments wi th Fax o n Demand. If you a dd anothe r line card, you can easily append the new line assignments to the current assignments.

1. Start Show N Tel Manager.

2. From the Tools m enu, choose Operate and Monito r. The Oper-

ate and Monitor Show N T el window appears, as in Figure 5-6.

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Figure 5-6 Show N Tel Mgr, Operate and Mo nitor Show N Tel Window

CAUTION!

Operate and Monitor

in the

Use the

Start System

dialog of Show N Te l only in

Stop System

and

buttons

testing mode and under direction from Product Technical Support. Other OnePoint Messenger se rvices are not controlled by those buttons. Instead, use TSMon, as described on page 80.

3. Select the lines that you want to reassign, then click

4. From the

5. Select the

Tools

menu, choose

Runtime

tab, as shown in Figure 5-4.

6. Select the line(s) to reass ign in the select the application to assign in the area, then click

Running the Telephony Applications 83

Assign Program

ShowNTe l Setup

Lines Information

Program Information

Stop Line(s)

area,

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7. If your new applic ation re quire s a change in t he set up on the P BX of the line connecting to the associated port, make the change on PBX before restarting the line .

8. Switch to the Operate and Monitor Show N Te l window, as shown in Figure 5-6.

9. Select the lines that you reassigned, then click Star t Lines.

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6. Troubleshooting the Integration

This chapter covers system validation tests and troubleshooting. It contains these sections]

Section Page

System Validation Tests 85 Testing the Network Connection 86

System Validation Tests

The rigorous way to ensure a successful installation is to continually validate as you install components. Validation is the process of inspecting and te sting to make sure that components are installed and operating corr ectly when there is no evidence of a problem. Performing timely validation reduces the set of possible problems that must be considered when a problem occurs.

For that reason, the OnePoint Messenger Installation Guide and this integration guide contain valida tion tests in each chapter that validate the successful installation of the components covered in that chapter. In addition, the OnePoint Messenger software suite include s the Version Reader validation utility for checking build levels, and the OnePoint Messenger components fully utilize native Windows NT diagnostic capabilities, augmented by MiTAI logs, NMS logs, the Operate and Monitor window in Show N Tel, and SNT Trace and OnePoint Messenger Trace Manager. See Chapter 5 in the OnePoint Messenger Administrator Guide for a survey of those uti lities and logs.

Running Validation Tests

The Event V iewer of both the Exchange and Telephony Server computers can be checked to see what messages were generated by the installati on process. On startup, the Show N Te l Error Log is also a

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useful place to check to see that hardware is communicating. Error messages in that log sugge st hardwa re configur ation c onflicts. Errors in the NT Event Log on inst allation indicate that you should consider reinstalling or at least getting outside help.

Te st ing the Network Connection

The following sequence pres ent s a basic network “ping” test.

1. Log on to the Telephony Server as TSAdmin.

2. Select your domain name from the Domain drop-down list, then

click OK.

3. From the Windows Start menu, choose Programs, then Com- mand Prompt.

4. In the Command Prompt window type:

ping <IP address>

<IP address> is the IP address of the Telephony Server

5. The screen should display:

C:\>ping <server name>

Pinging <servername>.<domain Name> [IP Address] with 32 bytes of data:

Reply from <IP Address>: bytes=32 time=20ms TTL=128 Reply fr om <I P Ad dr ess>: bytes =32 time=1ms TTL=12 8 Reply from <IP Address>: bytes=32 time=44ms TTL=128 Reply fr om <I P Ad dr ess>: bytes =32 time=2ms TTL=12 8

6. Carry out the same test, pinging the Network Gat eway and the Exchange Server by name.

86 Chapter 6, Troubleshooting the Integration

Page 87

A. PBX Inte gration W orks heet

This appendix provides a workshee t fo r mapping PBX lines to Telephony Server lines. It contains these sections:

Section Page

Wor kflow Overview 87 PBX Integration W orksheet (Sample of a completed

worksheet)

• Numbe ring Po rt s

• Creating Hunt Groups

PBX Integration W orksheet 91

Workflow Overview

Use the PBX Integration Worksheet provided at the end of this appendix to list the PBX trunks that are to be connecte d to the Telephony Server and their associated Show N Tel lines and telephony applications. The wor ksheet c an be used to pl an the line assi gnments, edited to note changes from the plan, and archived to maintain a record of those mappings and the installed cards.

Edit the worksheet in this sequence: 1 Enter the computer name and IP of the Telephony Server. 2 Complete the last four columns—Line Card Type and Slot,

89 89

Line Card Port, SNT Line, and Telephony Applicatio ns— while making notes by the pilot numbers on which to create and how to provide their hunt groups, whether discrete or overlapping.

3 The PBX technician completes these parts of the works heet:

• The pilot numbers and hunt groups

• The first column—Ext./Trunk

4 The OnePoint Messenger installer uses the completed worksheet

to install the cards in their assigned slots, configure the software, and validate the correct operation of each port, then note on the

OnePoint Messenger/SX-2000 Integration Guide

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Page 88

worksheet any changes from the plan. For details on mapping Show N Te l lines to trunks and assigning telephony applications, see “Show N Tel Setup Procedures” on page 68 in Chapter 5.

5 After checking the work, the project manager should enter the

completion date, then copy the works heet for the use of the Telephony Server administrator before archiving it in the project file.

A sample of a completed worksheet on page 90 shows a Telephony Server with three AG-8 cards and a fax card. The three dialed services have been given pilot numbers and overlapping hunt groups. T ypically, an SX-2000 integration uses a Mitel AFC card, which has a fiber connection, to handle all calls, so there is no need to fil l in the Slot and Line Card Type Column, other than noting

PBX Integration Worksheet Fields

The fields in the works h eet are:

• Configuration Completion Date: The date when the full configuration was complete and validated

• Telephony Server Name and IP: The Windows NT domain computer name and TCP/IP address; the IP can correlate the archived worksheet with the Te lephony Server if the server is renamed after the worksheet is archived.

• Pilot Number: The phone numbers to di al to access e ach service. Enter these numbers in t he Messaging, Au tomated At tenda nt, a nd Fax on Demand pages of TS Admin. See “Setting Telephone User Interfa ce Pa ram et ers ” on page 78 in Chap t er 5 for det ail s.

• Hunt Group: The extensions accessed by the associated pilot

• Ext./Trunk#: The telephone extension numbers or trunk numbers assigned on the PBX. The service level of a line must support the associated Telephony Server function.

• Slot and Line Card Type: The line card model and the Telephony Server slot in which it is inserted, counted from the left edge of the backplane, as viewe d from the back of the Telephony Server

• Line Card Port: The number of the Telephony Server line card port to which the associated PBX line is attac hed. In the case of the AG-8, each connector on the card hosts two ports. The connector close st to the LED on the bracket of the line card hosts Port 1A and 1B, the next hosts 2A and 2B, and so forth.

88 Appendix A, PBX Integration Worksheet

Page 89

• SNT Line: The Show N Tel line associated with the line card

port. Enter these lines on the Device Map tab of Show N Tel. See Chapter 5 (“Configuring Show N Tel with a PBX” on page 68) for details .

• Telephony Application: The application that runs on the

associated line. Assign these applications in Show N Tel Manager Runtime. See “Assigning Programs to Lines” on page 72 in Chapter 5 for details.

NOTE: Use this worksheet with the directions in Chapter 2 (see page 25) to program the PBX, Chapter 3 (see page 45) to connect the lines between the PBX and the Telephony Server, and Chapter 5 (page 67) to configure Telephony Server software.

Numb ering Port s

For the SX-2000 integration usin g an AFC card, the job of physically matching lines to ports is obviated, because the AFC card gangs the ports into a single fiber connect ion, simplifying setup. In the sample of a completed worksheet on page 90, the Slot and Line Card Type column shows only the AFC card. The next page of the worksheet would show the other three ports supported by the AFC card, and the slots that the DSP card(s) and fax card(s) occupy.

The Line Card Port column does not contain entries in this case, because the AFC card has only one connection. Actually, it has two connections—a TX (send) and an RX (receive).

Creating Hunt Groups

In the example, the Message Center hunt group is compri sed of extensions using two number sequences. This can occur when there is not a large enoug h group of seque ntial extensions a vaila ble t o provide the desired hunt group size.

In the example , the Automated Attendant ha s a pilot number th at call s the same hunt group as that assigned to the Message Center, giving callers to each service the same priority for accessing connections to the two services. The Fax on Demand pilot number, in addition to having access to the Message Center hunt group, has access to two lines dedicated to i t, giving it the highest priority of the three services. For a discussion of options in setting up pilot numbers and hunt groups, see “Integration Strategy” on page 16 in Chapte r 1.

Workflow Overview 89

Page 90

PBX Integration Worksheet

(

Sample of a completed

worksheet)

Configuration Completion Date: 6/1/00 Telephony Server Name: AllwaysUp IP: 128.52.12.1

Service Pilot Number Hunt Grou p

Automated Atten da n t Fax on Demand Message Center

Ext./Trunk#

Trunk 100 Slot 1: AFC 1 Telephon y Server Trunk 101 “ 2 “ Trunk 102 “ 3 “ Trunk 103 “ 4 “ Trunk 104 “ 5 “ Trunk 105 “ 6 “ Trunk 106 “ 7 “ Trunk 107 “ 8 “ Trunk 108 " 1A 9 “ Trunk 109 “ 1B 10 “ Tr unk 11 0 “ 2A 11 “

Slot and

Line Card Type

5001 use Message Center hunt group 5002 Extensions 5102, 5103 + Message Center hunt group 5000

Extensions

Line

Card

Port

5103–5108, 5201–5210

SNT Line

Telephony

Application

Trunk 111 “ 2B 12 “ Trunk 112 “ 3A 13 “ Trunk 113 “ 3B 14 “ Trunk 114 “ 4A 15 Notification (Full) Trunk 115 “ 4B 16 “ Trunk 116 " 1A 17 SendFax Trunk 117 “ 1B 18 “ Trunk 118 “ 2A 19 “ Trunk 119 “ 2B 20 “ Trunk 120 “ 3A 21 Fax on Demand

90 Appendix A, PBX Integration Worksheet

Page 91

PBX Integration Worksheet

Configuration Completion Date: Telephony Server Name: IP:

Service Pilot Number Hunt Grou p

Automated Atten da n t Fax on Demand Message Center

Ext./T runk#

Slot and

Line Card Type

Line Card

Port

SNT Line

Telephony

Application

PBX Integration Worksheet 91

Page 92

Page 93

Index

Active Call CTI Active Call Han dler telephony app lication Address for Message Control AFC

45, 57

AFC card

installing

synchroniz ation daughterboard AFC driver AFC drivers AG-0

46, 57, 72

AG-24

46, 57

AG-8

Alarm Debounce Timer Alert Device Always Alternative number Applicat ions node of TS Admin ARS

Assigning Progra ms to Lines Attendant Configuration pa ge of TS Admin Attendant Mailbox number Auto Logon Automated Attendant

hunt group and pilot

Programming the

setting greeting for Automated Rece pt ionis t (se e Automate d Att en-

Automatic Route Selection (ARS) AutoRecep telephony application

dant)

16, 26, 27, 79

B8ZS Zero Code Suppression BER

Board Type British English Brooktrout fax card Brooktrout Tec hnology TR-114 fax cards

Cabinet Assignment form Call flow overview Calling Line Informati on (CLI) Call-Me Call-Me/Meet-Me CEPT card Circular hunt group Circular hunt mode Class of Restr iction Class of Restriction (COR) Class of Service Class of Service node of MMC Clock Ref COS 64 CR Always CRC CSU CTI CTI Server CvNotify (Notifications validation tool)

31, 36

31, 37

27, 43

DASSII Data Call Alternate Digit Inversion Default Fax Number Dialed ser v i ce s DID fax Digital Link Assignment Digital Link Assignment form Digital link des criptor Digital Link Fault Delay Timer Digital Trunks Direct Answer to Int ernal Messa g e Directory Number Directory Number 7999 Documentation

35, 36

16, 21

OnePoint Messenger

PDF versions of

36, 41

29, 39

19–24 21

OnePoint Messenger/SX-2000 Integration Guide

, Issue 2, 12/14/00 93

Page 94

text conventions used in

other

thir d p ar ty DPNSS Driver, AFC DSP

DSX

DTRX Herald Message Dual Seizure Priority

31, 36

22–23

E1 Line Enable MVI P Exchange

Extension defined

Fax card

installing on Telephony Server

compatible Brooktrout products

products supported by OnePoint Messe n-

ger

Fax DID Fax on Demand

Fax on Demand page of TS Admin Fax on Demand telephony application Fax services, managing Fiber distributed digital service unit Fiber distributed systems Fiber Link Synchronization Fiber links Field Change Instructions (FCI) Forms ch ec k li st Forms, SX-2000 Forward to Personal Greet ing Framing Losses

11, 16, 27

hunt group and pilot

Go Offhook before Making New Calls field Go Onhook to Complete Transfer field Greetings, edit Grounding strap (Earth)

Hardware, switch integration HCI link HCI Reroute HCI Traffic Level HCIReroute Hosts file, editing Hunt group

Hunt groups Hunt Mode

29, 41

assignment Message Center

38, 40

circular Fax on Demand

68–72

I/O Base Address Inst allation

OnePoint Messenge r sources of instruc tion

requisit e skills of installer Installation Guide, organization of Integ r at ed Digi ta l A ccess Integration benefits Interrupt (IRQ), setting the ISDN BRI Mode

49, 55

Languages tab Latin American Spanish Line ca rds

installing on Telephony Server computer

Line Encoding Link Descriptor Assignment

compatible NMS products enabling Mitai/AFC setting up and configuring NMS p rod-

ucts

53–56

57–59

Mailbox Defaults pag e of TS Admin Mailboxes, creating Manuals

OnePoint Messenger

16, 21

20–24

OnePoint Messenger/SX-2000 Int egr ation Guide

Page 95

PDF versions of text conventions used in

thir d p ar ty

Manufacturer’s Feature Resource Dimension

22–23

Maximum Network Hops, Fax on Demand Messag e C en t er

defined

hunt group and pilot num ber Message Center hunt group Message Delivery telephony application Messag e N o tificat i on message URL

http

Message Wait in g Message Waiting Indicator Messaging fa ult-tolerance Messaging Pilot Number Microsoft Certified Systems Engineer techni-

Microsoft Management Console MiTAI

checking the PBX link

installation

installing Telephony Server to enable MiTAI 7.5.3 MiTAI CD-ROM Mitel Applica tion Fiber Controller (AFC)

14, 26

//www.mitel.com

16, 75

cian cert i fi c at io n

45,

Mitel SX-200 Mitel SX-2000 Mitel Telephony Application Interface (Mi-

MSDN-DPNSS-DASSII Trunk Circui t De-

MTAIX Multip le Use Po r ts Multi-Vendor Integration Protocol (MVIP) Music On Hold MVIP Stream MWI

MWIPilotNumber

TAI)

scriptor

Natural MicroSystems (NMS) line cards

NIGHT RAD NMS

NMS card NMS Configuration NMS line cards Notification Server

modifying phone system definition for Notification Server telephony application NT (See Windows NT Server)

27, 74

OnePoint Messenger

Administrator Guide

configuring auto-start

described

documentation for

requisit e skills for installation of

User Guide

utilities

OnePoint Messenger/SX-200 Integration

Guide, conventions Operator, Enable Other documentation Outdial lines Out d ial port s Outgoing faxes

27, 28

16, 21

9–10

20–21

Pager Settings page of MMC Paging

27, 28

assigning permissi ons for Pause af t er A bo r t Tra n sf er Pause aft er Tr an sf e r PBX forms checklist PBX Integration Worksheet PDF versions of manuals Phase Timer Pilot numbers Ping

Port Numbering Post Office Resiliency Programming the SX-2000 LIGHT Public Network Access via DPNSS

87–91

Index 95

Page 96

QuickFax

72, 75

RAD1, RAD2 Redirect Calls with Answer Transfer field Route Assignment

41, 42

Satellite Link Satellite PBX Send Fax SendFax telephony applicat ion Server Hosts file

editing

Show N Tel

setup

Show N Tel Runtime

Show N Tel Manager

Single Line Assignment Form Slip Rate Spanish, Latin America n Speed Call Assignment form Station Service Assignment Form Stations, client SUPERSET Callback Message Cancel Timer

Supporting pag ing Switch integration SX-000 forms checklist SX-200 SX-2000

programming

redundancy switchover System Configuration Form System Configur ation node of TS Admin

System Informati on property pa ge of TS Admin

System Options Assignment form System S p ee d Cal l As si g n men t fo r m System validation tests

tab illust rations using to integrate PBX

27 67–72

80 79

67–72

79,

TAPI

Call Control

Monitor Allowed Technical Publications, Contacting Mitel Telephony Applications Telephony Server

application in Show N Tel Manager

described

editing the Telsrvr file

inte g ra t io n wi th a s w it ch ( P BX)

operating and maint aining

telephony applications provided by Telephony Server computer

defined Telephony Server telephony application Telephony User Interface, configuring Telsrvr.ini Terminal hunt group Text-to-Speech (TTS) dictionary, editing Threshold TR114 fax card Transfer with Consultation Cal l field Troubleshooting Trunk Assignment Trunk Assignment form Trunk circuit desc riptor Trunk Circuit Descriptor Number Trunk Group Assignment Trunk Group Busy, Fax on Demand Trunk Service Assignment Trunk Service Assignment form Trunks

28, 31

TS Admin (Unified Messaging Snap-in) TUI prompt language Tx Line

39, 80

U.K. English U.S. English Unified Messaging Unified Messaging Snap-in Use Complete Transfer field User mailboxes, creating Utilities, OnePoint Messenger

16, 21

OnePoint Messenger/SX-2000 Int egr ation Guide

Page 97

Voice Board parameters, Show N Tel Voice Co d ecs

Windows NT

service pack Windows NT 4.0 Server Windows NT Server

applications used in Telephony Server Worksheet, PBX Integration

87–91

Index 97

Mitel OnePoint Messenger SX-2000 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual