Mitel OnePoint Messenger SX-2000 Service Manual

SX-2000 Integration Guide
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Corporation (MITEL). The information is subject to change without notice and should not be construed in any way as a commit ment by MITEL or any of its af fil iat es or subsidiaries. MITEL and its affiliates and subsidiaries assume no responsibility for any error or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such changes.
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Host Command Interface, HCI, MITEL, MiTAI, Nupoint Messenger, Nupoint Voice, Nupoint Fax, Nupoint Agent, OnePoint Messenger, SUPERSET, SX-200 and SX-2000 are trademarks of Mitel Corporation. Windows 95 and Windows NT are trademarks of Microsoft Corporation. INTEL and Pentium are tr adem arks of Intel Corpor ati on. All other product names specified in this document are trademarks of their corresponding owners.
OnePoint Messenger/SX-200 0 Integration Guid e
OnePoint Messenger Releas e 2.0
Part Number 9164-120-116-NA, Issue 2
December 14, 2000
,
, Trademark of MITEL Corporation.
Copyright 2000, MITEL Corporation.
All right s re s e rv e d. Printed in Canada.
Table of Contents
List of Tables...................................................................................viii
1. OnePoint Messenger/SX-2000 Integration Overview ................. 9
What Is OnePoint Messenger and Unified Messaging? ...............................9
Telephony Server....................................................................................................11
Telephony Server Periph era ls.................................... ............................................11
What is PBX Integration?.............................................................................12
Integration Benefits................................................................................................13
Call Processing Overview..............................................................................14
Task Over v i e w..................... .................... .................... ........................... ........15
Message Waiting................... ............................. ..................................... ................16
Integration Strategy ...............................................................................................16
Requir e d S ki l ls..................... .................. ....................... .................. ...............19
How to Use This Guide..................................................................................19
Organization of this Manual..................................................................................20
Other Doc u mentati o n ......... ........ .................... ........................... .................... 2 1
Using Electronic and Printed Versions... .............................................. ................21
Conventions Used in This Guide...........................................................................22
Terms Used for Keys, Commands, and Buttons.................................................... 22
Images and Tables .................................................................................................22
Type Used in Commands and Screen Output........................................................23
List Styles ..............................................................................................................23
Note and Caution Styles ........................... .................... .................... .................... .23
Other Text Styles........ ........... .............................................. .................... ..............23
Contacting Technical Publications...............................................................24
2. Configuring the SX-2000 LIGHT............................................... 25
OnePoint Messenger Requirements of the PBX .........................................25
Dialed Services ........................................................................................................26
User Service s .. ............................. ........................................... .................................26
PBX Programming Overview and Assumptions.........................................27
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Directory Number 7999...... ........... .................... .................... ............................. ....29
Forms Checklist ......................................................................................................29
Class of Service Options ................................................................................31
Class of Service for Stations ..................................................................................31
Class of Service for Trunks....................................................................................31
System Options Assignment..........................................................................32
Setting Up the AFC Card Connection .........................................................32
Dimension and Feature Selection................ ............................ .................... ..........32
Cabinet Assignment.................... .............................................. .................... ..........33
System Configuration.............................................................................................33
Digital Link Descriptor Assi gnment.................................... .................... .............34
Digital Link Assignment ............................... ............................. .................... ........36
Trunk Programming....................... .. .... .... .. .... .... .. .... .... .. .... .... . .. .. .... .... .. .... ...36
MSDN/DPNSS/DASSII Trunk Circuit Descriptor Assignment............... ..........36
Trunk Service Assignment..................................... .................... ............................37
Trunk Assignment.................. .................... ............................. ...............................37
Assigning Trunk Groups to the Message Center.................................................38
Creating Directory Number 7999 .........................................................................39
Programming Voice Mail Ports....................................................................39
Assigning a Hunt Group to the Message Center ........................... ......................39
System Speed Call Assignment........... .............................................. .................... .40
Call R ero ute As sig n ment ........ .. ........................................... ..................................4 1
Call Reroute Always Alternative Assignment...................................................... 41
Automatic Route Selection (ARS) Assignment............................ ........................42
Route Assignment....................... ..................................... ............................. ..........42
Class of Restriction (COR) Group Assignment.................... ...............................43
Programming the Automated Attendant (Receptionist)............................43
Programming Fax on Demand .....................................................................44
3. Installing Line Cards in the Telephony Server..........................45
What Hardware Do You Need on the Telephony Server?.........................45
Fiber Optic Cable Specifications...........................................................................46
Preparing the Installation Site......................................................................47
Accommodating the TS-800 Telephony Server Tower.......................................47
Setting Up MVIP Arrays...............................................................................48
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Table of Contents
Setting MVIP Termination . ...................................................................................48
Connecting Cards through an MVIP Cable .......................... .................... ..........49
Setting Interrupts and Base Addresses........................................................49
Installing Brooktrout Fax Cards......................................... .... ...... .... ...... .... .51
Installing and Configuring an NMS Card................................ .... ...... .... .....52
Creating the AG Configuration File.....................................................................53
Running the NMS AG Configurator Program....................................................53
Using Notepad to Edit AG.cfg ...............................................................................56
Enabling the Mitel AFC Card with MiTAI.................................................57
Installing the AFC Card ........................................................................................57
Configuring the NMS and CTI Software.............................................................58
Making and Verifying Connections .............................................................59
Verifying Fiber Link Synchronization between the AFC and PBX..................59
4. Installing Mitel Telephon y Application Interfa ce (MiTA I) . .... 61
What You Need to Complete this Chapter..................................................61
MiTAI Installation.........................................................................................61
Installing MiTAI on the Telephony Server ..........................................................61
Editing the Server Hosts File.................................................................................65
Checking the Operation of the MiTAI Link to the PBX............................65
Where Now?.................... .... ...... .... ...... .... ...... .... ...... .... ........... .... ...... .... ...... ....66
5. Configuring OnePoint Messenger PBX Integration Software.67
Integrating the Telephony Server with the SX-2000 PBX.........................67
Show N Tel Setup Procedures ...............................................................................68
Configuring Show N Tel with a PBX ...........................................................68
Editing the SNT Parameters Tab.................................................................71
Assigning Programs to Lines ........................................................................72
Configuring and Testing the Notification Server................................................74
Using the SNT Manager Runtime Tab to Assign Telephony Applications.......76
Setting Telephone User Interface Parameters ............................................78
Editing the Telsrvr.ini File. .. .................... .............................................. ................80
Testing Te l ephony Ser v er S ta rt and Stop... ..................... .......................... ..80
Configuring OnePoint Messenger to Auto-start .........................................81
Running the Telephony Applications...........................................................81
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Reassigning Lines to Other Applicat ions ............... .................... .................... ......82
6. Troubleshooting the Integration.................................................85
System Validation Tests ...............................................................................85
Running Validation Tests ......................................................................................85
Testing the Network Connection...........................................................................86
A. PBX Integration Worksheet.......................................................87
Workflow Overview.......................................................................................87
PBX Integration Worksheet Fields.......................................................................88
Numbering Ports.....................................................................................................89
Creating Hunt Groups ...........................................................................................89
PBX Integration W orksheet (Sample of a completed worksheet)........................90
PBX Integration Worksheet.....................................................................................91
Index .................................................................................................93
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Table of Contents
List of Figures
Figure 1-1 Network Diagram ..................................................................................... 10
Figure 1-2 Hunt Group Mapping to Telephony Server Ports ....................................18
Figure 2-1 Trunk and Extension Topology ................................................................28
Figure 3-1 Windows NT Diagnostics, Resources Tab, IRQ List ...............................50
Figure 3-2 NMS AG Configurator Main Screen ...................................... ..... ....... .......54
Figure 3-3 NMS Board Configuration Screen ............................................................ 55
Figure 3-4 AFC Card .................................................................................................58
Figure 4-1 MiTAI Settings Dialog, Hardware Tab .....................................................63
Figure 4-2 MiT AI Se ttings Dialog , So ftware Tab ........ ....... .............. ............... ...........64
Figure 5-1 Show N Tel Manager, Switch/CTI Tab .....................................................69
Figure 5-2 Show N Tel Manager, Configure CTI, Device Map Tab .................... ..... ..70
Figure 5-3 Show N Tel Manager, Parameters Tab .................................................71
Figure 5-4 Show N Tel Manager, Runtime Tab .........................................................77
Figure 5-5 Show N Tel Runtime Tab, Assign Phone System ....................................78
Figure 5-6 Show N Tel Mgr, Operate and Monitor Show N Tel Window . ..................83
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List of Tables
Table 2-1 PBX Trunks Mapped to SNT Lines and Applications............................... 28
Table 2-2 SX-2000 Forms Checklist ...................................................................... 30
Table 2-3 Class of Service Options Assignment, COS 10....................................... 31
Table 2-4 Class of Service Options Assignment, COS 21....................................... 31
Table 2-5 System Options Assignment.................................................................... 32
Table 2-6 Dimension and Feature Selection .......................................................... 32
Table 2-7 Cabinet Assignment ............................................................................... 33
Table 2-8 System Configuration ............................................................................. 34
Table 2-9 Link Descriptor Assignment .................................................................... 35
Table 2-10 Digital Link Assignment ............................................................................ 36
Table 2-11 MSDN-DPNSS-DASSII Trunk Circuit Descriptor Assignment ................ 36
Table 2-12 Trunk Service Assignment....................................................................... 37
Table 2-13 Trunk Assignment .................................................................................. 38
Table 2-14 Trunk Group Assignment ........................................................................ 39
Table 2-16 System Speed Call Assignment............................................................... 40
Table 2-15 Hunt Group Assignment........................................................................... 40
Table 2-17 Call Rerouting Assignment....................................................................... 41
Table 2-18 Call Rerouting Always Alternative Assignment........................................ 41
Table 2-19 Automatic Route Selection Assignment................................................... 42
Table 2-20 Route Assignment.................................................................................... 42
Table 2-21 Class of Restriction Group Assignment ................................................... 43
Table 2-22 Trunk Group Assignment for Automated Attendant .................... ............ 43
Table 2-23 Trunk Group Assignment for Fax on Demand ......................................... 44
Table 5-1 Telephony Applications............................................................................ 75
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Table of Contents
1. OnePoint Messenger/SX-2000 Integration Overview
This chapter provide s an overview of the components, tasks, and ben­efits of the integration between the Mitel SX-2000™ PBX and the OnePoint Messenger™ Telephony Server to create a unified messag­ing environment. It includes details on configuring the PBX to sup­port Telephony Server functions, installing the line cards in th e Telephony Server, and configuring integration software on the Tele­phony Server, including setting up telephony applications.
This chapter also provides information about the organization and styles used i n this book, and about other related documentation. This chapter contains the fo llowing sections:
Section Page
What Is OnePoint Messenger and Unified Messaging? 9 What is PBX Integration? 12 Call Processing Overview 14 Task Overview 15 Required Skills 19 How to Use This Guide 19 Other Documentation 21 Contacting Technical Publications 24
What Is OnePoint Messenger and Unified Messaging?
OnePoint Messenger is a software suite that, when combined with other hardware and software products, provides a unified messaging environment. Unified messaging is the combination of telephone messages, fax, and e-mail on one mail server. The OnePoint
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, Issue 2, 12/14/00 9
Messeng er se rver s o ftw are i s instal led on two Microsoft Windows NT Server 4.0 systems:
The OnePoint Messenger Exchange Extension is installed on the computer running Micr osoft Exchange
(“the Exchange Server”)
to support unified messaging on Exchange.
A large suite of softwar e components providing messaging and maintenance services are installed on the Telephony Server, which handles communicati on betwee n the telephony network and Microsoft Exchange.
The network diagra m in Figure 1-1 shows the major components that provide the unified messa ging service, examples of the clients, and the relationship between the components.
Figure 1-1 Network Diagram
See Chapter 1 in the OnePoint Messenger Administrator Guide for a detailed system overvie w, a summary of each of the hardware and software components, and an overview list of tasks. Chapter 1 in the OnePoint Messenger User Guide also has a basic system overview and a summary of what you can do with OnePoint Messenger.
10 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview
Telephony Server
In these guides, “Telephony Server” is used to refer to the collection of OnePoint Messenger telephony applications that reside on “the Telephony Server” (the computer), while “the Telephony Server” refers to the computer running the Windows NT Server 4.0 operating system. The backplane of the Telephony Server contains the tele­phony “line cards” that provide the connection to the PBX. To pro­vide the ability to edit syst em gree tings and the T e xt-to-Speech dictionary, you can add a multimedia setup to the Telephony Server, but, administrators typically use a separate system on the LAN for multimedia editing.
The OnePoint Messenger software on the Telephony Server is com­prised of a group of Wi ndows NT Server applications that, among other tasks, provide the information conduit between the PBX and Microsoft Exchange. Those telephone call routing and messaging services include:
Controlling what happens to calls that are not answered and pro­viding the caller the ability to leave and retrieve voice messages
Providing digitization and compression of telephone messages for storage on Exchange or forwarding to VPIM accounts, and also reverse transcoding of messages saved on Exchange back to callers and VPIM accounts
Enabling OnePoint Messenger subscribers (“users”) to retrieve and reply to e-mail messages that are read to them using the text­to-speech (TTS) capabilities of Telephony Server
Providing advanced fax handling features, including routing e­mail to fax machi nes an d a Fax on Demand se rvice; see Chapte r 4 of the OnePoint Mess eng er Administrator Guide for a discussion of OnePoint Messenger fax features.
Also included on the Telephony Server is a group of OnePoint Mes­senger suppor t programs. F or an overview on them and rela ted tasks, see Chapter 1 in the OnePoint Me ssenger Admi nistr ator Gui de. Then see Chapter 5 in that guide for operational details.
Telephony Server Peripherals Cards: The Telephony Server requires a network interface card to
communicate with the Exchange Server and with user computers that request Call-Me sessions. To provide the PBX interface, the Tele­phony Server requires at lea st one line card that provides call control
What Is OnePoint Messenger and Unified Messaging? 11
and voice processing resources. Those services can be provided by several possible combinations of analog line cards from Mitel and Natural MicroSystems (NMS) connecting to a FIM card on the SX-
2000. Use an ISA- bus Br ooktrout fax card connected to th e othe r line cards through an MVIP cabl e to provide fax resource s. Details on t he supported cards appear in Chapte r 3 (page 45). Appendix B in the OnePoint Messenge r Installation Guide also provides line card instal­lation notes. See also the manufactur ers’ documentation.
Modem: To provide remote technic a l support, connect a modem to the Telephony Server and to an out side telephone line, then configure the program pcAnywhere, which is included on the OnePoint Mes­senger CD- ROM, to commun icat e ov er tha t mod em .
What is PBX Integration?
Providing complete PBX integration to the Telephony Server means that you dedicate at least one extension in a hunt group on the PBX to the Telephony Server Message Center, another for the Automated Attendant, and another for the Fax on Demand service , r oute OnePoint Messenger subscribe r extensions to the OnePoint Messen­ger Telephony Server for voice mail with Message Waiting services enabled, set up software on the Telephony Server that can interpret calling line information (CLI) sent by the PBX, and set up the Mes­sage Center to use that CLI to respond appropriately to the caller. T ypically, CLI includes the caller’s phone number (and name if Caller ID is set up), the called part y’s (OnePoint Messenger user/sub­scriber) extension, and the reason why the caller has been routed to the Message Center. Those reasons include:
The OnePoint Messeng er user ( subscr iber) do es not answe r his or her phone.
The OnePoint Messenger user’s phone is already in use when the call arrives.
The OnePoint Messenger user sets up a request to the PBX that incoming calls be automatically routed to voice mail.
The OnePoint Messenger user receives the call and transfers it to voice mail, for example, so the c aller can leave a fax in the user’s mailbox.
A OnePoint Messenger user calls the Message Center directly to retrieve messages.
12 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview
The Message Center uses CLI to associate the called telephone num­ber with a particular mailbox, retrieve the appropriate user’s greeting from that mailbox, play it to the caller, then either commence a mail­box login sequence or a message recording sequence.
For example, the most common kind of call routed to the Message Center is typically from a caller r outed to a mailbox when the associ­ated telephone is not answered. The Message Center would play the user’s gr eeting created for that condition. Consider Joe User. He has recorded a general greeting for that condition:
“This is the mailbox of Joe User. I’m sorry he was too lazy to pick up the phone, but, if you wait for the beep after this long-winded greeting finishes, you can record a message for him that I’ll be happy to play when he calls in to retrieve his messages.”
If the inte gration software fails to detect the CLI, the Message Center does not know why the caller has been routed there or for what mail­box the call is intended, so the Message Center answers generically:
“Welc ome to the Me ssage Cente r. Please en ter a mailb ox number.”
Integration Benefits
The integration between the PBX and the Telephony Server provides these benefits:
Forward to Pers o nal Greet in g : Provides the ability to play a
user’s personal greeting to a caller who has been forwarded to voice mail.
Auto Logon: The Telephony Server can rec ognize a caller as a
OnePoint Messenger subsc riber (“user”) , rather than as a n outside caller , when calling directly from the user’s phone. The Tele­phony Server greets users by name and asks for their passcodes.
Multiple Use Ports: Allows use of the same port for dynamic
allocation of ports fo r the Automate d Attendant, the Message Center , including Text-to-Sp eech e-mail access, or fax services.
Direct Answer to Internal Message: Allows a message recipient
to record an answer to a message from another user witho ut hav­ing to first dial the user’s extension.
Message Notification: Allo ws the Telephony Server to send a
message waiting notifi cation to a user through the PBX. The
What is PBX Integr a tion? 13
PBX then activates the message wait ing indicator, such as a light or a stutter dial tone, on the user’s extension.
Call Processing Overview
This is a basic overview of the processing sequence of calls routed from the SX-2000 PBX to the Telephony Server:
1. The PBX receives a call intended for an extension managed by the PBX.
2. If the call is to a OnePoint Messenger user whose phone is busy or is not answered, the PBX redirects the call to the T elephony Server. The PBX also routes calls to the Telephony Server that are forwarded by user s to their voice mail accounts, or users who make a direct call to the Message Center (the mailb ox access pilot number) on the Telephony Server.
3. Other Telephony Server services can be associated with particu­lar phone number s, such as the Automated Attendant and the Fax on Demand service. For details on those services, see Chapter 3 in the One Point Messenger Administrator Guide.
4. The call arrives at the Telephony Server in two streams of data— the voice from the call itsel f and info rmat ion about the call, including the caller’s phone number, the called party’s phone number, and the reason code why the call was sent to the Teleph­ony Server; this calling information is known as CLI—calling line identification.
The two streams go to a port on a line c ard. Then, if you install a Mitel AFC card, the AF C routes the c all stream to a DSP resource card (NMS AG-0 or AG-24 for voice; Brooktrout fax card for fax) while processing the CLI and managing th e call. If you only install one or more NMS AG-8s, both streams stay on the AG-8.
5. The line card detects the cal l and p as ses the CL I dat a to Teleph­ony Server so ftw are t ha t uses the call ed num b er to det erm i ne whether to play a system greeting or a user’s greeting.
6. T elephony Server plays the appro priate greeting. The NMS card converts it to analog and the AFC card plays it to the caller .
7. The Telephone User Interface (TUI) on the Telephony Ser ver sends the appropriate digitized prompts to the NMS card for con­version and playing to the calle r. For example, if the call is for a user , the TUI prompts the caller with the messaging options
14 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview
Task Overview
available, such as to record or re-record a voice message, or to leave a fax.
8. The caller responds with a voice message or keypad input.
9. The NMS card converts the analog input from the caller ( the voice message and keyed response s to prompts) into digital strings for Telephony Server.
10. Telephony Server packages the c a ller’s messa ge into a digital file and routes it to the recipient’s mailbox on the Exchange Server and sends an MWI to the user through the PBX.
Reciprocally, when users retrieve voice messages from a telephone, the NMS card converts the stored digitized voice messages back into analog voice for delivery to the user.
The following is a brief sequence of the groups of tasks required to integrate OnePoint Messenger and the Mitel SX-2000.
1. Complete the PBX Integration Worksheet that appears at the end of Appendix A (see “PBX Integration Worksheet” on page 91).
2. Install Fi ber In t erfa ce M odule (FIM) carrier and daughter digital line cards in the SX-2000 PBX, then configur e the PBX to sup­port the Telephony Server fu nctions. See Chapter 2 (page 25).
3. Install the line card(s) on the Telephony Server. Use NMS AG-8 DSP (AG-0) cards and/or AG-24 cards with the Mitel AFC card, and (optionally) a Brooktrout fax card. See Chapter 3 (page 45).
4. Install Microsof t soft ware on the Telephony Server. See Chapter 4 in the OnePoint Messenger Installation Guide.
5. Install and configure the Mitel MiTAI 7.5.3 software on the Tele­phony Serv er. See Chapter 4 (pa g e 61).
6. Install OnePoint Messenger on the Telephony Server. Microsoft, Show N Te l, Brooktr out fax, NMS and other vendor s’ software is installed with OnePoin t Messenger. See Chapters 1 through 3 in the OnePoint Messenger Insta llation Guide.
7. Configure the line card( s) on the Telephony Server. See Chapter 3 (page 45).
8. Configure Show N Tel and the other telephony settings in OnePoint Messenger. See Chapter 5 (page 67).
Task Overview 15
Message Waiting
The procedures in Chapter 5 for step 7 above include setting up the Notifications ap plication in Show N Tel to provide message waiting indications. The OnePoint Messenger Administrator Guide has a procedure in Chapter 2 for enabling message notification by paging for individual users and a general section in Chapter 3 on message waiting notification.
Integration Strategy
OnePoint Messenger provid es three services that callers can access directly by dialing unique pilot numbers. They are Automated Atten- dant (automated receptionist), Message Center (subscriber access to their own mailbo xes), and Fax on Demand (faxback). It is also possi­ble to access the Automat ed Att endant from the Message Center, and Fax on Demand from the Automated Attendant, so, if resources are limited, you do not need to dedicate pilot numbers to them.
There are several ways to allocate resources to each service:
On the PBX:
Create an extension that callers can dial to reach the service.
Create a hunt group for the service . A larger hunt group pro­vides more access to the service. You can also overlap hunt groups. What hunt groups are overlapped inf luences how available those double -duty lines are.
In OnePoint Messenger:
You can assign the general purpose Telephony Server te le ph- ony application to a line, which will support each of the three services, and provide the desired service based upon the dialed extension.
Or
T o provide dedicated access to Automate d Attendant, you can assign the AutoRecep telephony application to one or more lines. To provide dedicated access to Fax on Demand, you can assign the FaxonDemand telephony application to one or more lines.
Or
If there is no pilot (extension) dedicated to Automated Atten­dant, you would not assign the AutoRecep telephony applica-
16 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview
tion. If there is no pilot (extension) dedicated to Fax on Demand, you would not assign the FaxonDemand.
For example, to ensure connectivity for messaging while still provid­ing some direct dial access to Automated Receptionist and Fax on Demand, you could create one hunt group, with its pilot assigned to the Message Center, then assign single published phone extensions within the hunt group to Automated Receptionist and/or Fax on Demand, each set up with all calls forwarded to voice mail.
If you do set up hunt groups for all three services, of course the num­ber of lines in those hunt groups af fects availability. How the hunt groups are mapped to Telephony Server lines also influences how available ser vices are . Hunt gr oups can overla p, so a line t hat a ppears in two or more hunt groups is more likely to be busy than a line appearing in only one of those groups.
For example, consider the Fax on Demand service. If the Fax on Demand hunt group is simply a subset of the Messaging hunt group, someone calling the Fax on Demand service may not get through immediately if all lines are in use servicing callers accessing mail­boxes. To ensure that callers to the Fax on Demand se rvice get bette r access to it, you can create a hunt group for the service that does not use lines included in other hunt groups.
The other half of the provisioning decision process is the assignment of telephony applicat ions to the available Telephony Server ports. A port that is assigned to a dedica ted application, such as Fax on Demand, is not available to call ers seeking a different application. If the line from the PBX that is mapped to that port is only in a hunt group for a different application, a caller route d to that line through the hunt group will not get the desired service.
One way to avoid such conflicts is to assign the “Telephony Server” application to all inbound por ts, because it is a general purpose appli­cation that provides the three dialed services (Automated Attenda nt, Message Center/mailb oxes, Fax on Demand). However, using that simplistic stra tegy might result in events such as important sales liter­ature on your Fax on Demand se rvice not being ac cessible if all ports are busy with users’ calls to their mailboxes.
The diagram in Figure 1-2 shows an example of PBX hunt groups mapped to Telephony Server ports an d thei r associated telephony applications. The assignme nt of applic ations is not the rec ommended allocation of applic at ions. It is a simplified assignment whose pur­pose is to illustrate the assoc iation of applications with hunt groups.
Task Overview 17
Figure 1-2 Hunt Group Mapping to Telephony Server Ports
Figure 1-2 shows three overla pping hunt groups. Ports 3 and 4 take calls from both the Fax on Demand hunt group and the Messaging hunt group. Ports 11 and 12 take calls from both the Messaging hunt group and the Automated Attendant hunt group.
The Fax on Demand hunt group has four lines. Two of those lines connect to ports 1 and 2, which are assigned the Fax on Demand application. Any call er reaching t hose two por ts is greet ed by the Fax on Demand service greeting. On the other hand, because ports 3 and 4 are connected to li nes tha t are in t wo hunt group s, Telephony Server must interpret the CLI data to det ermine which hunt group has called to determine which greeting to play. If T elephony Server determine s that the called number is the Fax on Demand pilot, it ru ns the Fax on Demand application, and so fort h.
In the example, Automated Attendant operation is similar to Fax on Demand, with its hunt group overlapping the numbers in the Messag­ing hunt group.
Notifications a nd SendFax are outbound applications that require out­dial ports on the PBX. Their lines are not included in the lines moni­tored by the call pickup box.
The discussion on programming the PBX in Chapter 2 contains a n example of creating trunk groups to support dedicated access to the Automated Attendant and Fax on Demand, in addition to supporting those services through trunks tha t provide access to the Message C en­ter . Ta ble 2-1 (page 28) shows a sample assignment of telephony applications on the Telephony Server. Table 2-12 (page 37) shows a trunk group set up to provide trunks for the first five lines and the associated Telephony Server telephony application in Table 2-1.
18 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview
Required Skills
T able 2-22 (page 43) shows an alternative setup with Trunk 103 dedi­cated to the Automated Attendant, while Table 2-23 (page 44) shows Trunk 104 dedicated to Fax on Demand. Both of those services can also be provided by the Telephony Server application, depending on how OnePoint Messenger is set up, so your PBX technician needs to coordinate with the OnePoint Messenger installer to assure that the trunk allocation s on the PBX match the Telephony Server setup and the preferences of your organization.
While OnePoint Messenger is designe d to be rel atively simple to implement and use, and the OnePoint Messenger guides detail the Windows NT and Exchange tasks needed to configure and manage a OnePoint Messenger environm ent, installers and administ r ators should not rely solely on this documentation. Integrating the OnePoint Messenger Telephony Server with a Mi tel PBX re quire s the skills of a Mitel-certified PBX technician and certification in the installation of OnePoint Messenger. Before entering training, OnePoint Messenger insta llers are expected to have Microsoft Certi­fied Systems Engineer (MCSE) cert if ication in Win dows NT Server
4.0 and Microsoft Exchange. If you wish to provide user access to mailboxes using a Web browser,
you must install and manage Microsoft’s Internet Information Server (IIS), which requires training equivalent to completion of the IIS course in the MCSE course series.
When installing and managing Windows NT and Exchange, you are required t o perform NT administrator functions—setting u p domains, creating administ rator accounts, and performing software mainte­nance and backups. OnePoint Messenger applic ations use standard Windows interfaces and intero perat e w ith N T system utilities.
How to Use This Guide
This guide contains tasks for integrating a Mitel SX-2000 PBX with the OnePoint Messenger Telephony Server, including setti ng up hard­ware and software on the Telephony Server and configuring the PBX to communicate with the Telephony Server. Use this guide in con­junction with the OnePoint Messenger Installation Guide (for OnePoint Messenger version 2), using this guide to replace Chapter 4 in that guide. The section “Task Overview” above lists the sequence of installation and integration tasks with the associated chapters.
Required Skills 19
This manual lists t he criti cal P BX featur es that mus t be en abled, but it does not detail the use of the PBX user interface. Also, this manual does not discuss the comple te array of monitoring, programming, and troubleshooting options available to the installers and administrators of the Mitel PBX and of OnePoint Messenger. Becoming familiar with those options requires classroom training offered for both of those products.
For installing cards in the Telephony Server, refer to Chapter 3 as a summary, but to be sure you have all current information and details on options, see the manufacturers’ documentation, as listed in Appendix A of the OnePoint Messenger Installation Guide.
Sources of information on other supporting hardware and software are listed below in “Other Documentation ”.
Organization of this Manual
This manual contains six chapters, an appendix, and an index:
Chapter 1 introduces you to OnePoint Messenger and its docu­mentation.
®
Chapter 2 (page 2 5) explains how to config ure the SX-2000 LIGHT PBX to recognize the OnePoint Messenger Telephony Server.
Chapter 3 (page 4 5) lists the hardwa re necessary to install on the Telephony Server to integrate with the SX-2000, and it summa­rizes the installa tion process.
Chapter 4 (page 6 1) covers the installation of Mitel’s MiTAI 7.5.3 software on the Telephony S erve r.
Chapter 5 (page 6 7) explains how to config ure the OnePoint Messenger software on the Telephony Server that supports the PBX integration and telephony applications, such as Message Waiting, paging notification, and fax servic es.
Chapter 6 (page 8 5) provides trouble shooting advice, including system validation tests. For more, see the OnePoint Messenger
Installation Guide and the OnePoint Messenger Administrator Guide.
Appendix A (page 87) provides a PBX Integration Worksheet, with explanation, for planning and recording pilot numbers, asso­ciated hunt groups, and telephony application line assignm ents.
20 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview
Other Documentation
The OnePoint Messenger documentation set includes:
OnePoint Messenger Administrator Guide
OnePoint Messenger Getting Started Guide
OnePoint Messenger Installation Guide
OnePoint Messenger User Guide
OnePoint Messenger Quick Reference Card for the telephone
Integration guides for PBXs: Fujit su 9600, Lucent Definity , Mite l SX-200 and SX-2000, NEC 2400, and Nortel Meridian
The OnePoint Messenger Administrator Guide contains a system overview and administra tion details that can help you, the inst aller, understand the purposes and use of the components. It contains pro­cedures for creating user mailboxes (Chapter 2), configuring the Tele­phony User Interface (Chapter 3), managing fax services (Chapter 4), and operating and maintaining the Telephony Server (Chapter 5), as well as details on each OnePoint Messenger utility.
The OnePoint Messenger User Guide describes the use of OnePoint Messenger features —on Outlook , a Web browser, and the tele­phone—including the many fax features.
Other useful documentation includes Wi ndows NT and Exchange manuals, as well as manuals covering the other Micr osoft software that supports OnePoint Messenger. Contact information for Microsoft and for other vendors whose products complete your OnePoint Messenger unified messaging environment appears in Appendix B of the OnePoint Messenger Administrator Guide.
Using Electronic and Printed Versions
This guide use s a form at that acco m modates both o n-s cree n viewing and printing. The text is aligned to 7" by 9" borders, so tha t, when printed on normal letter stock , the re is a lot of room for you to make notes. Use Acrobat Reader version 3.0 or better to view and print PDF versions of the document.
Electronic lin ks: Blue text indicates hyperlinks, as exemplified by the blue links in this chapter, including the table at the beginning of each chapter containing e le ctronic links to the major topic headings. Other links t hat appear in the electronic Ac rob at version are the book­mark list and thumbnail page image views displayed by Acrobat.
Other Documentation 21
Conventions Used in This Guide
Formatting convent ions used in OnePoi nt Messenge r guides give you extra cues about the action that you are to take.
Terms Used for Keys, Commands, and Buttons
The commands “select” , “ c lear”, “click”, and “choose” all mean basi­cally the same thing—to make a choice—but the terms are used in specific situations:
“Choose” is used in menus, such as the Windows Star t menu and program menus, to indicate menu items.
“Click” is used for obvious buttons, up and down arrows, in edit boxes, spin controls, and for the Windows Start button.
“Double-click” is used in a ny situation where pressing the mouse button twice is the most appropriate action, although other options may be available.
“Press” is used when indicating a compute r keyboard or tele­phone keypad key. There are brackets around the keyboard key, as in “Press [Tab].”
“Select” is used on property pages (tabs) and dialogs, such as to indicate items in a field or group of options. “Clear” is used to deselect a check in a check box or an entry in a field.
This guide generally does not include the keyboard shortcuts for menus and commands. To use the keyboard shortcuts, you should:
Display menus by pr essing [Alt] a nd the underlined character dis­played on the screen (for example, pr ess [Alt+F] for the File menu).
Choose commands by typing the underlined character displayed on the screen (for ex am p le, p ress [S] fo r the Sa v e command).
An instruction that involve s making a choice from a menu is struc­tured: “From the XXX menu, choose YYY”. This style is also used for dialog boxes. As you become familiar with the style , you can focus on the words in bold as the critical operative phrases.
Images and Tables
Tables and inline graphics in this guide contain captions with num­bers based on the chapter number. References to a figure or table are linked and highlighted in blue to indicate the link. In the PDF file, you can also find and access them from the Acrobat bookmark li st.
22 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview
When presenting information about buttons, such as “Click the XXX button to open the YYY dialog box,” this guide might present the but­ton to the left of the instruction, as shown here. In that case, the graphic is not labelle d.
Type Used in Commands and Screen Output
For statements in command syntax format,
type like this
indicates the charac ters you should type. Brac kets
small mono-spaced
like these < > designate the variables that you are to replace with other information . For example, in the foll owing command, you type the word INSTALL but replace “drive” and “directory” with the names of the drive and directory you are using:
<drive>\<directory>\INSTALL
The same font is used for presenting screen output.
List Styles Numbered lists present the steps of procedures that you must follow
in the order given.
Bulleted lists present options for which the order is not important. Note and Caution Styles
A “NOTE:” presents information that is of specia l importance or is relevant only to some users or in some situations.
A “CAUTION!” alerts you to choices with potentially problematic results.
A “WARNING!” is more serious than a caution, alerting you to a choice that could cause a failure of the system.
Other Text Styles
Italic type is used to introduce terms and for the titles of publications. In this guide, boldface type is used to emphasize tasks and key
words, such as buttons, tab, and menu items, to make them easier for you to spot. For example, a task is presented with the purpose in a separate bold line, followed by the steps, with key words in bold.
Other Documentation 23
Contacting Technical Publications
The Mitel Technical Publications and Media Development Group maintains this document . We welcome your questions and sugges­tions—notes on spelling and grammatical errors, comments on read­ability, and suggestions for improvements. Please reference the document number that appears on the back of the cover page . Address your comments to:
techpubs@mitel.com
To check for the most current documentation:
1. Access the Mitel website:
2. Log on to Mitel Online.
3. Click Tech Support (in the top navigation bar).
4. Click T echnical Practices.
http://ww w.mit el.com
24 Chapter 1, OnePoint Messenger/SX-2000 Integra tion Overview
2. Configuring the SX-2000 LIGHT
This chapter explains how to configure the SX-2000 LIGHT PBX to support the featur es of the OnePoint Messenger Telephony Server. It is divided into the following sections:
Section
OnePoint M ess en g er R eq ui rements of the PBX 25 PBX Programming Overview and Assumptions 27 Class of Service Options 31 System Options Assignment 32 Setting Up the AFC Card Connection 32 Trunk Programming 36 Programming Voice Mail Ports 39 Programming the Automated Attendant (Receptionist) 43 Programming Fax on Demand 44
See also “Forms Checklist” on page 29, which provides links to most of the sections in the chapter.
NOTE: For configuring OnePoint Messenger with a Mitel SX-200, see the OnePoint Messenger/SX-200 Inte gration Guide.
Page
OnePoint Messenger Requirements of the PBX
The OnePoint Messenger unified messaging system provides two general categori es of fea tures that need PBX support:
Dialed services: M essage Center, Automated Attendant, and Fax
on Demand
User services: c all forwarding to vo ic e mail, CLI, Call-M e/Meet-
Me, DID fax, fax forwarding, and message notifications
OnePoint Messenger/SX-2000 Integration Guide
, Issue 2, 12/14/00 25
Dialed Services
The Message Center, Automated Attendant, and Fax on Demand can use the same or separate incoming lines and trunks. While the Message Center and Automated Attendant menus can route t he caller to the other two dialed services, ideally, each should have its own pilot number and hunt group. You can also program dedicated exten­sions for the Automated Attenda nt and Fax on Demand that are per­manently routed to the Message Center pilot.
NOTE: The SX-2000 also pr ovides an Automated Attendant as an optional feature .
User Services
Call Forwarding: Set up OnePoint Messenger user extensions to redirect calls to the Telephony Server that were intended for a OnePoint Messenger user station, but encounter ed one of these condi­tions: forward busy (use r is already using the telephone), forwa rd no answer (user does not answer the telephone), and forward all calls (user has forwarded an incoming call to voice mail, or has set the tele­phone to automaticall y forward a ll calls to voice mail).
Calling Line Information (CLI): The PBX must have a digital port set up and connected to the Telephony Server to carry the cal l inf or­mation associated with the forwarded call. This enables the Tele­phony Server to invoke the appropriate call interface.
Call-Me/Meet-Me is a service that enables users to control message recording and playback from their desktops, while using their tele­phone as the microphone and speaker. To provide long distance Call­Me/Meet-Me, the line assigned to the Telephony Server port that sup­ports Call-Me/Meet-Me must have long distance outdialing privi­leges. That line can be shared by the line that supports paging.
Fax support:
Incoming faxes: OnePoint Messenger enables a user to receive faxes in his or her mailbox in two ways:
The standard method i s that fax sende rs sim ply call the user’ s
extension, then press 5 to deposit the fax in the mailbox.
DID fax: Y ou can give a user a second extension not con-
nected to a physica l set. The user would adverti se t he line as a dedicated fax line that callers could dial to send a f ax to the user without the risk of having the user answer the fax call.
Outgoing faxes: At le ast one line that provides long distance out- dialing must be dedicated to outgoing faxes.
26 Chapter 2, Configuring the SX-2000 LIGHT
Message notification s: Notifications of incoming messages c an be provided by Message Waiting Indicators (MWI) on users’ sets and by paging users’ pagers and offsite telephones. MWI lets users know when they have unplayed messages usually with a light, stutter tone, or display on the user’ s phone .
T o support MWI indicators, those user extensions must be enabled to receive MWI, including turning off MWI afte r the user plays the mes­sage. To support paging, an outdial line is required to the Telephony Server that allows long distance outdialing.
For the OnePoint Messenger installer, make a written rec ord of the line numbers that you enable for OnePoint Messenger, their functions (Message Center, Message Waiting Indicator , e tc.) and pilot numbers.
PBX Programming Overview and Assumptions
The examples shown in this chapter are intended to show the pro­gramming of each stage individu al ly. For example, voice mail pro­gramming is shown, followed by programming for the Automated Attendant, and so on. In reality, the Digit Modification and Class of Restriction (C OR) groups, for exampl e, could be th e same. The tr unk group used for voice mail, the Automated Atte ndant, and Fax on Demand could be the same if you do not want to separate the traffic. It is important to note, however, that, if the system is configured in this way, the link may be taken up with Fax on Demand, leaving no resources for voice mail, etc.
Not all of the values in the tables in this chapter are required exactly as shown to enable OnePoint Messenger. For example, as shown below in Table 2-1where the Trunk Group number matches its Trunk Service number to show the assoc iati on between the two, whi ch is n ot required.
Each of the digital trunks will be associ ated with a DSP resource on the NMS card. In our simple 8-port example, trunks T101 to T108 will be associated with Line 1 to Line 8 in the Show N Tel Setup pro­gram. Each Show N Tel line is a DSP resource that can be configured to perform a set task, such as Telephony Server, Send Fax, or Notifi­cation (the Full, MWI, CM, or Paging versions—see page 74). For our 8-port example, we show the programming sequence to create three pilot numbers—for the Message Cente r, Automated Attendant, and Fax on Demand. All three pilot numbers access the same hu nt group, so we rely on the integration dat a to tell OnePoint Messenger
PBX Programming Overview and Assumptions 27
how to answer the call. The following table shows how Show N Tel
g
lines and assigned applic at ions map to their attached PBX trunks:
Table 2-1 PBX Trunks Mapped to SNT Lines and Applications
T runk
Service
21 21 101 1 Telephony Server 21 21 102 2 Telephony Server 21 21 103 3 Telephony Server 21 21 104 4 Telephony Server 21 21 105 5 Telephony Server 22 22 106 6 Notifi cation (Full) 22 22 107 7 Notifi cation (Full) 23 23 108 8 Send Fax
T runk
Group
T runk
SNT Line
SNT
Application
Using Table 2-1, Show N Tel Line 1 through Line 5 (Trunks 101 through 105) will be accessed by calls to voic e mail (the Message Center), the Automated Attendant, or Fax on Demand. Show N Tel Lines 6 and 7 will be used to send paging notifications, Call-Me ses­sions, and MWI. Show N Te l Line 8 will be used only for sending fax information to a line connected to the PSTN. For more on setup alternatives, see “Integration Strategy” on page 16 in Chapter 1.
Figure 2-1 Trunk and Extension Topology
Auto Attendant
8902
Trunk Group 21
Trunks 101 -105
Fax On Demand
8903
Trunk Grou p 21
Trunks 101-105
Messa
ARS Route 21
Trunk Group 21
Tru nks 101-105
e
Center
8900
8800
8700
HCI Reroute (CR Always)
Pilot Number
Speed Call
Actual Number
ARS
28 Chapter 2, Configuring the SX-2000 LIGHT
*CR Always : call rerouted always Figure 2-1 shows how calls to the three pilot numbers are routed:
The Message Center pilot is set up as an HCI Reroute—an auto-
matic routing of the call through a speed dial number to an Auto- matic Route Selection (ARS) R oute number and then to the trunk group (Trunk Gr oup 21 in this example) set up to connect the Message Center lines to the Telephony Server.
In this example, the Automated Attendant and Fax on Demand
pilots are in the Message Center hunt group and use the same trunk group. They access the trunk group dir ect ly, and do not use the HCI Reroute facility.
This chapter d etails the entries you must make on t he forms to enable the topology shown above, using the setu p sequence shown in “Forms Checklist” on page 29.
An alternative topology, as described in “Integration Strategy” on page 16 in Chapter 1, is to dedicate lin es to Automat ed Attendant and/or Fax on Demand. In that case, you would create s eparate trunk groups for those services. See “Programming the Automated Atten­dant (Reception ist)” on page 43 and “Programming Fax on Demand” on page 44. You might do this when you have more lines connected to the Telephony Server, or when you want to provide more assured access to one of those services.
You must also create trunk groups to provide outdial functionality, such as new-message notifica tions by pag i ng and fax.
Directory Number 7999
Directory Number 7999 (DN 7999) provides a backup route for MWI, because the default timer turns of f MWI lights after eight hours. You will create Class of Service 64 to be assigned to DN 7999 (see “Class of Serv ice for Stations” on page 31), allocate DN 7999 in the Single Line Assignment Form (see “Creating Directory Number 7999” on page 39), then ass ign DN 7999 to the Message Center hunt group (see “Assigning a Hunt Group to the Message Center” on page 39). DN 7999 appears automatically on the Call Rerouting Assignment form.
Forms Checklist
The following checklist de tails the PBX forms that you must use (unless labelled "Optional") to enable the integration with the
PBX Programming Overview and Assumptions 29
OnePoint Messenger Telephony Server. The table sequen ce repre­sents a typical sequence in which you would edit the forms. This chapter follows that sequence, with a few excep tions, such as present­ing the Class of Service setup first.
Table 2-2 SX-2000 Forms Checklist
Forms See Page PBX System Level Programming
Dimension and Feature Select ion
Systems Options Assignment
Cabinet Assignment
System Configuration Digital Link Programming
Digital Link Descript or Assignment
Digital Link Assignment Trunk Progr amming
MSDN-DPNN-DASS-II Trunk Ci rcuit Descriptor Assignment
Trunk Serv ice Assignment
Trunk Assignm ent
Trunk Group Assignment
Class of Service Assignment
32 32 33 33
34 36
36 37 37 38 31
Hunt Group Programming
Hunt Group Assignment
39
HCI Reroute Programming
System Speed Call Assignment
Call Reroute Assignment
Call Reroute Always Alternative
Route Assignment
Automatic Route Selection Assignment
Digit Modificatio n Assignment (Optional)
Class of Restriction Assignm ent (Optional)
40 41 41 42 42
not shown
43
Station Programming
DNI Assignment
Single Line Assignment
Class of Service Assignment
Call Rerouting First Alternative
Call Rerouting Second Alter nat ive (Optional)
30 Chapter 2, Configuring the SX-2000 LIGHT
not shown not shown not shown
31
not shown not shown
Class of Service Options
Class of Service for Stations
Program the following Class of Service to be used for any client sta­tion using OnePoint Messenger.
Table 2-3 Class of Service Options Assignment, COS 10
Class of S ervice nu m ber: 10 Option Selec t HCI/CTI/TAPI Call Control Allowed Yes HCI/CTI/TAPI Monitor Allowed Yes Public Network Access via DPNSS Ye s
Directory Number 7999: Create COS 64 with COV/ONS/E&M Voice Mail Port = Yes. You will later assi gn COS 64 to the Director y Number 7999.
Class of Service for Trunks
Class of Service Options Assignment
Program the Class of Service options shown in Table 2-4 for the digi­tal trunks on the CEPT card used to link the PBX with the Telephony Server.
Table 2-4 Class of Service Options Assignment, COS 21
Class of Service Options Assignment
Class of S ervice nu m ber: 21 Option Selec t * ANI/DNIS/ISDN Number Delivery Trunk Yes HCI/CTI/TAPI Call Control Allowed Yes HCI/CTI/TAPI Monitor Allowed Yes Public Network To Public Network Connection Allowed Yes
* ANI/DNIS/ISDN Number Delivery Trunk can only be set to "Yes" if the option was purchased. If Dim and Feature are set to "No", the COS option cannot be "Yes" in the Trunks COS.
Class of Service Options 31
System Options Assignment
On the System Options Assignment form, set the value s shown here.
Table 2-5 System Options Assignment
DTRX Herald Message (Enter Line Below, 0-77 chars.) Maximum Parties In A Conference (3-8, max. 5 on the MCS) Maximum Trunks In A Conference (0-8) 8 Music On Hold (Yes /No ) Y es
Option Va lue
SUPERSET Callback Message Cancel Timer (1-2 55 hrs) (see next)
For SUPERSET Callback Message Cancel Timer, enter a n um ber in the range of “1” to “255” hours, in increments of 1 hour. This value defines the length of time for which a callback message will be displayed on a telephone's LCD display. If this field is left blank the message will not be cancelled.
NOTE: If the “SUPERSET” option has any value, it cancels all call­back messages on the system that were set by the Telephony Server.
Setting Up the AFC Card Connection
Dimension and Feature Selection
Set the optional featur es as shown in Table 2-6. Ensure that the Man­ufacturer’s Feature Resource Dimension (MFRD) is large enough to support the extra 60 digita l tru nks and two digital links that will be needed for AFC card support (i.e. , the addition of a CEPT c ard) .
Table 2-6 Dimension and Feature Selection
Optional Features Settings
HCI/CTI Advanced Telephony Control Yes HCI/CTI Basic Telephony Control Yes MSDN/DPNSS Public Network Access Yes MSDN/DPNSS Voice I Yes *MSDN/DPNSS Voice III Yes *MSDN/DPNSS Voice V Yes
System Configuration Selection
*HCI/CTI/TAPI Large Traffic Level 1
Blank recommended *see note
32 Chapter 2, Configuring the SX-2000 LIGHT
* Voice III and V are optional ONLY if using networked voice mail. The HCI Large T raffic Level must be a minimum of 1 (100 moni­tors). This field determines the HCI monitors allowed in the PBX.
Cabinet Assignment
WARNING!
Adding a cabinet to an operating PBX will cause
periphera ls to reset . The Cabinet Assignment fo rm applies to fiber distributed systems. It
tells the main control cabinet what types of cabinets a r e at the ends of the fiber links. The form identifies each fiber link by the FIM to which it connect s at each e nd. It s pecifies e ach FI M by cabinet, shelf , and slot (PLID).
The OnePoint Messenger Telephony Server registers as a fiber dis­tributed digital service unit (FD_DSU) cabinet type. Add the Tele­phony Server in cabinet "X", shelf 1, slot 1 (where "X" is a free cabinet number within you r PBX). In this sample table , fi ber going t o the Telephony Server conne cts to the FIM in cabinet 1, shelf 2, slot 3 (1/2/3) in the control cabine t, and to the AFC Card in the Telephony Server in cabinet 4, shelf 1, slot 1 (4/1/1).
Table 2-7 Cabinet Assignment
Cabinet Assignment
Main Control Fiber Interface
Cabinet Shelf Slot Type Cabinet Shelf Slot Comments 1 2 1 FD_Per 2 1 17 Internal Per 1 2 2 FD_DSU 3 1 1 Internal
1 2 3 FD_DSU 4 1 1 Te le pho ny
124
Peripheral/DS U F iber Int erface
DSU
Server
System Configu ra tion
The System Configu ration form records the position of all printed cir­cuit cards in the system. The Cabinet, Shelf, Slot, and Installed Card T ype fields are read-only. Refer to T able 2-8.
1. Verify that the FIM card is programmed and installed in the PBX system. If the FIM is not installed, refer to SX-2000 LIGHT PBX documentation for inst ru ctions on how to install it.
Setting Up the AFC Card Connection 33
2. Enter “CEP T Format ter” in the Pr ogrammed Card Type field in
Shelf 1 in slot 2 or 3.
NOTE: The card loc ation in the tabl e is an exa mp le o n ly. Actual locations in the customer installation may vary.
The CEPT F ormatter will not show as installed until the AFC card in the Telephony Server is loade d.
Table 2-8 System Configuration
System Configuration
Cabinet Shelf Slot Programmed
Card Type 4 1 1 Fiber In te rface Fiber Int er fa ce 4 1 2 CEPT Formatter CEPT Formatter 4 1 3 No Card Present No Card Present 4 1 4 No Card Present No Card Present 4 1 5 No Card Present No Card Present 4 1 6 No Card Present No Card Present 4 2 1 Peripheral Resource Peripheral Resource 4 2 2 No Card Present No Card Present 4 2 3 No Card Present No Card Present 4 2 4 No Card Present No Card Present 4 2 5 No Card Present No Card Present 4 2 6 Peripheral Resource Peripheral Resource
Installed Card Type
Digit al Link Descriptor Assignment
Link descriptor progr amming is required for digital link emula tion for the AFC B-channels. As shown in Table 2-9, use default parameters for all fields except:
Address for Message Control (A/B) = A
Integrated Digital Access = CTI Server
34 Chapter 2, Configuring the SX-2000 LIGHT
Table 2-9 Link Descriptor Assignment
Link Descriptor Assignment
Digital Link Descriptor Number: 11
Description Value
Address for Message Control (A/B) BER - Maintenance Limit, 10* *-n, n=(3,4,5,6) 4 BER - Service Limit, 10**-n, n=(3,4,5,6) 3 Data Call Alternate Digit Inversion (Yes/No) Yes Framing Losses in 24 hrs - M aintenance Limit (0-9000) 255 Framing Losses in 24 hrs - Service Limit (0-9000) 9000 Integrated Digital Access Satellite Link re la y (Yes/No) No Slip Rate - Maintenance limit (0-9000) 255 Slip Rate - Service Lim it (0-90 00) 7000
DS1 Parameters
Alarm Debounce Timer - Service Limit (300-3200) 500 B8ZS Zero Code Suppression (Yes/No) Yes
A
CTI Server
Enhanced Dual T1 Card only:
Operation Mode (CSU/D SX -1) DSX-1 CSU Tx Line Build- O ut (), 7.5, 15, 22.5 db) DSX-1 line Length (0-133, 134-266, 267-399, 400- 533, 534-6 55 ft.) 0-133 Inverted D -channel (DPNSS only) (Yes/No) No
El Parameters
CRC-4 enabled (Ye s/No) No E1 Line Length (0-133, 134-266, 267-399, 400-533, 534-655 ft). 0-133
Italian Parameters
Digital Link Fault Delay Timer (0-360 sec) 240
(Enhanced Dual E1 Card only):
Setting Up the AFC Card Connection 35
Digital Link Assignment
Use the Digital Link Assignment form to identify the digital link descriptor that is ass ociated with the CEPT card programmed in the previous section.
Table 2-10 Digital Link Assignment
Digital Link Assignment
Cab Shelf Slot Link Card Type Digital Link
4 1 2 1 CEPT Formatter 11 Te lephony Serv 4 1 2 2 CEPT Formatter 11 Te lephony Serv
Trunk Programming
MSDN/DPNSS/DASSII Trunk Circuit Descriptor Assignment
With a CEPT card programmed in the PBX, 60 digital trunks will be available in the Trunk Assignment form. A circuit descriptor must now be programmed for the digital trunks before the Trunk Assign­ment form can be completed. Choose a free circuit descriptor . Leave the default settings, except for changing Far End Connection (Main PBX/Satellite PBX/Toll/Local) to Local Offi ce.
Table 2-11 MSDN-DPNSS-DASSII Trunk Circuit Descriptor Assignment
Text Description Number
MSDN/DPNSS/DASSII Trunk Circuit Descriptor
Assignment
Trunk Circuit Descriptor Number: 11 Description Value Signalling Protocol f(MSDN-DPNSS/DASSII) MSDN-DPNSS Card Type (CEPT/DS1/PR1/E1/PRI T1) CEPT Dual Seizur e Priority (Incoming/Outgoing) Incoming ISDN BRI Mode (blank/NT/LT)
Transmission Parameters
Far End Connection (Main PBX/ Satellite PB X /Toll/Local)
36 Chapter 2, Configuring the SX-2000 LIGHT
Local Office
Trunk Service Assignment
In the Trunk Ser vice Assignment form, create Trunk Service Assign­ment entries f or the digital trunks conne cting the Telephony Server to the PBX—"Tel Serv" (se rves Message Center, Automated Att endant, and Fax on Demand), MWI (serves both notifications and Call-Me), and Fax Send. Enter the trunk Class of Service (COS) (see “Cla ss of Service for Tr unks” on page 31) and Class of Restriction (COR). Absorb “0” digits.
Table 2-12 Trunk Service Assignment
T runk Service Assignment
Trunk Service No
1 No 1 1 300 1 2 No 1 1 300 1 3 No 1 1 300 1 4 No 1 1 300 1 21 No 21 1 300 1 0 T el
22 No 21 1 300 1 0 MWI 23 No 21 1 300 1 0 Fax
RL T COS COR Baud
Rate
Non Dial In Trunks Answ er
Inter
Points
cept No
Day Night1 Night2 Absorb Insert
Dial In Trunks Incoming Digit Modification
Trunk Label
Serv
Send
Trunk Assignment
The Trunk Assignment form assigns trunk numbers to the trunk cir­cuits of the AFC’s digital links. Enter the Trunk Circuit Descriptor number and the Trunk Service number obtained from the Trunk Ser­vice Assignment form. Leave the DTS Service Number field blank. The Circuit Descriptor Number is obtained from the MSDN-DPNSS­DASSII Trunk Circ uit Descriptor Assignment form (Table 2-11).
Trunk Programming 37
.
p
p
g
g
g
p
g
g
p
g
y
Table 2-13 Trunk Assignment
T runk Assignment
Cab Shlf Slot Circ Card Type Trunk
Number
4 1 2 1 CEPT Formatter 101 21 11 1 4 1 2 2 CEPT Formatter 102 21 11 1 4 1 2 3 CEPT Formatter 103 21 11 1 4 1 2 4 CEPT Formatter 104 21 11 1 4 1 2 5 CEPT Formatter 105 21
4 1 2 61 CEPT Formatter 106 22
4 1 2 7 CEPT Formatter 107 22
4 1 2 8 CEPT Formatter 108 23
NOTE:
This exam
le shows only eight trunks. The HCI link sup-
Trun k Service Number
DTS Service Number
Circuit Desc Number
11
11
11
11
orts up to 60 such trunks, but the number of trunks required depends on the number of channels available on the NMS cards on the OnePoint Messen
er Telephony Server. For example, if an 8-port
NMS card is used on the Telephony Server, eight trunks must be pro-
rammed on the PBX. These eight trunks will be allocated to a DSP on the NMS Card. For 16 ports, 16 trunks are required, and so on.
Inter­Connect Number
1
1
1
1
Give the trunk numbers to the OnePoint Messen must be entered in the Devi ce Ma
tab of Show N T el, a s described in
er installer. They
“Configuring Show N Tel with a PBX” on page 68 in Chapter 5.
Assigning Trunk Groups to the Message Center
As shown in T able 2-14, set up a trunk group containing the trunks that will be allocated to the OnePoint Messenger Telephony Server application, used primarily for the Mess age Center, but also, in this example, Automated Attendant and Fax on Demand. See also “Pro-
ramming the Automated Attendant (Receptionist)” on page 43 and “Programming Fax on Demand” on page 44. For details, see “PBX Pro
ramming Overview and Assumptions” on page 27.
NOTE:
trunk unless it is busy), or Circula r (use the first trunk, then the sec-
38 Chapter 2, Configuring the SX-2000 LIGHT
Hunt mode can be set u
as Terminal (always take the first
ond, and so on); Circular is best, but not necessary, for OnePoint Messenger.
Table 2-14 Trunk Group Assignment
Trunk Group Assignment
Trunk Group Number : 21 Hunt Mode (Circula r or Terminal): Circular Trun k G roup Busy RAD: Maximum Network Hops:
Number Trunk Number 1101 2102 3103 4104 5105
Creating Directory Number 7999
Using the same Circuit Descript or (11 in this example) that you use to provide the trunks for OnePoin t Messen ger, create another line item in the Si ngle Line Assignment Form to create Dir ecto ry Num ber 7999 (enter 7999 in the Directory Number column) .
In the Station Service Assignment For m, for 7999, enter 64 in the three COS fields, Day, Night 1, and Night 2.
Programming Voice Mail Ports
Assigning a Hunt Group to the Message Center
Set up a hunt group with a pilot number for the Message Center. Select the group type as HCI Reroute. This hunt group contains no members and will be rerouted to a speed call and then to an ARS route. This is necessary, because it is not possible to route unan­swered calls directly to the pilot number of the OnePoint Messenger Message Center.
The OnePoint Messenger installer must enter this pilot number in:
The MWIPilotNumber field in TelSrvr .ini, locate d in the c:\SNT\TelSrvr directory (see “Editing the Telsrvr.ini File” on page 80 in Chapter 5).
Programm ing Voice M ail P o r ts 39
The Pilot Number field of the Message Center page in the Uni-
fied Messaging Snap-in to Microsof t Management Console (see “Setting Telephone User Interface Parameters” on page 78 in Chapter 5; for details, see Chapter 3 in the OnePoint Messenger Administrator Guide.)
Table 2-15 Hunt Group Assignment
Hunt Group Assignment
Pilot Number: 8900 Hunt Mode: Terminal Group Type: HCIReroute RAD1: RAD2: NIGHT RAD:
Member Directory
Number 7999
Name: ONEPOINT PILOT Priority: 64 1st Thres hold (%): 2nd Thresh old (%): Alert Device: Phase Ti mer:
Name
System Speed Call Assignment
Configure a System Speed Call, as shown on Table 2-16, that will dial the exte rnal ARS route that you have just set up t o the Telephony Server. The Speed Call will be referenced as the answer point for a Call Reroute Always from the HCI Reroute Number.
OnePoint Messenger use rs will call-forward their phones to this num­ber so that callers will access those users’ mailboxes.
Overrides Toll Control = Yes
•Type = Int
Table 2-16 System Speed Call Assignment
System Speed Call Assignment
Speed Call Number
8800 8700
40 Chapter 2, Configuring the SX-2000 LIGHT
Actual Number Overrides Tol l
Control
Yes Int
Type
Call Reroute Assignment
Configure the entry for the HCI Reroute Hunt Group number to an Always Alternative number that is not being used.
In this form we are telling the PBX to always reroute any call that goes to the Directory Number 8900 (Message Center pilot) to an Always Alternative Number (an index number) .
NOTE: Do not use Reroute 1. Table 2-17 Call Rerouting Assignment
Call Rerouting Assignment
Always Alternative Number
Number Day Number
Night 1
8900 21 21 21 All 1 1
Number Night 2
Do Not Disturb Type
First Alternative Number
Second Alternative Number
Call Reroute Always Alternative Assignment
Using the Always Alternative number configured for the HCI Route Hunt Group, reroute cal ls from every typ e of or iginati ng devic e to the Speed Call number that you have set up.
Table 2-18 Call Rerouting Always Alternative Assignment
Call Rerouting Always Alternative Assignment
Always Originating Device
Always Alternative Number
21
Programm ing Voice M ail P o r ts 41
DID TIE CO Internal Directory
Number Routed To
Reroute Reroute Reroute Reroute 8800
Automatic Route Selection (ARS) Assignment
Set up an ARS route with the following values (as per the example):
Leading Digits = 8
Digits Dialed = 700
Number of Digits to Follow = 0
•Type = Route
Number = <X> (where X is the Route number set up in the previ-
ous step).
This sets up an ARS route to the Telephony Server via the digital trunks. The route is referenced in a System Speed Call Assignment.
Table 2-19 Automatic Route Selection Assignment
Automatic Route Selection Assignment
Leading Digits: 8 Second Dia l Tone (Y es/No/Alternate): No COR Group Number:
Termin ation
Digits Dialed Number of
Digits to Fo llow
700 0 Route 21
Type Number
Route Assignment
Set up a route that references the trunk group containing the trunks that will be allocated to voice mail resources on the NMS card. Ref­erence the default COR Group and Digit Modification number.
Table 2-20 Route Assignment
Route Assignment
Route Number
21 21 1 1
Trun k G roup Number
COR Group Digit
Modification Number
Digits Before Outpulsing
42 Chapter 2, Configuring the SX-2000 LIGHT
Class of Restriction (COR) Group Assignment
Set up a COR group that contains no CORs.
Table 2-21 Class of Restriction Group Assignment
Class of Restriction Group Assignment
COR Group Number
1
Classes of Restriction for Group
Programming the Automated Attendant (Receptionist)
In the example t opology detailed above, Automated Attendant has its own pilot numbe r, 8902, which uses the sa me trunk group as the Mes­sage Center , Trunk Group 21. If you want to dedicate one or more lines to Automated Attendan t, you would follow the same sequence as used above to provision the trunk group and hunt group. Do not create and HCI Reroute. In the example in Table 2-22, a new Trunk Group 24 has one member, Trunk 103, which you would remove from Trunk Group 21.
Table 2-22 Trunk Group Assignment for Automated Attendant
Trunk Group Assignment
Trunk Group Number : 24 Hunt Mode (Circula r or Terminal): Circular Trun k G roup Busy RAD: Maximum Network Hops:
Member Trunk Number 1103
Programming the Automated Attendant (Re ceptionist ) 43
Programming Fa x on Demand
In our original example, Fax on Demand has its own pilot number, 8903, but it uses the same T runk Group 21 as the Message Cente r and the Automated Attendant. To associate that pilot its own hunt group and trunk group, you would follow the same sequence as described above for the dedi cated Automated Attendant line. In the example in Table 2-23, a new Trunk Group 25 has one member, Trunk 104, which you would remove from Trunk Gr oup 21.
Table 2-23 Trunk Group Assignment for Fax on Demand
Trunk Group Number : 25 Hunt Mode (Circula r or Terminal): Circular Trun k G roup Busy RAD: Maximum Netw ork Hops:
Member Trunk Number 1104
Trunk Group Assignment
44 Chapter 2, Configuring the SX-2000 LIGHT
3. Installing Line Cards in the Telephony Server
This chapter discusse s the Telephony Server line cards necessary to integrate OnePoint Messenger with the Mitel SX-2000, and it sum­marizes the installa tion process. For the turnkey TS800, the cards should have all been installed at the factory, but you can refer to this chapter if you need to change the configur a tion, such as when you add a card or upgrade to a new server. This chapter contains ins talla­tion summaries; for details, see Appendix B in the OnePoint Messen- ger Installatio n Guide, then see the manufacturers’ documentation. This chapter contains these sections:
Section Page
What Hardware Do You Need on the Telephony Server?
Preparing the Installation Site 47 Setting Up MVIP Arrays 48 Setting Interrupts and Ba se A dd resses 49 Installing Brooktrout Fax Cards 51 Installing and Configuring an NMS Card 52 Enabling the Mitel AFC Card with MiTAI 57 Making and Verifying Connections 59
What Hardware Do You Need on the Telephony Server?
The cards that have been validated for the SX-2000 integration are:
Mitel: Application Fiber Controller (AFC) TAPI card: The AFC
provides call processing through a fiber connection to the Fiber Interface M odule (FIM) on the SX-2000. Use an MVIP cable to connect the AFC with either NMS AG-0 or AG-24 cards to
45
OnePoint Messenger/SX-2000 Integration Guide
, Issue 2, 12/14/00 45
provide DSP resources. You can also connect one or more Brooktrout fax cards through the MVIP cable.
Natura l MicroS y stem (N MS) Alliance Generation (AG) ISA
AG-0 (8 ports) and AG-24 (24 ports) DSP resource cards: Use these cards as DSP voi ce processing resources f or the Mitel AFC card. The AG-0 is an AG-8 with the SIPPs removed (used for line control).
Brooktrout: The following Brooktrout Technology fax boards:
TR114+ I4V/I8V (4- and 8-port MVIP)
TR114+ I4L (4-port) Connect one or more of these boards with the line cards thr ough
an MVIP cable, as described below.
Fiber Optic Cable Specifi cati ons
If you use a Mitel AFC card in the Telephony Server, you will need fiber link cables for the link be tween the Telephony Server and the SX-2000. Two cables are required for a link, one for transmitting (connect to t he TX connection on the PBX and the RX connection on the AFC card) and the other for receiving (lights on the AFC c ard will flash if you have the wires crossed.)
Fiber Cable Type: Glass Multi-mode
Fiber Diam et er: 62.5/125 mm
Connector Type: ST
Maximum Distance (Cable Length): 1 km
Maximum Optical Loss: 6 dB (including spli ces and connections)
The grade or type of cable used must be suitable for the insta lla­tion (i.e., light or heavy duty, plenum, outdoor). Consult local building codes and your fiber cable supplier.
NOTE:
distance.
46 Chapter 3, Installing Line Cards in the Telephony Server
Optical repeaters cannot be used to increase the maximum
Preparing the Installation Site
The Telephony Server must be situate d where it can connect to a power source, your SX-2000 PBX (via fiber opti c cables if using the AFC card), and to your LAN—to t he Exchange Server at a minimum, and to client PCs to provide Call-Me service, if desired. To manage the Telephony Server fro m another compute r, you will need to accommodate the connection to tha t other computer, through the LAN, a modem, or otherwise. Similarly, you may want to be able to use another computer for multimedia support, such as for recording greetings and editing the TTS dictionary. You also need to consider providing access to the Telephony Server for remote support.
PcAnywhere is bundled with OnePoint Messenger so that remote support and management can be provided thr ough a modem attached to the Telephony Server. There is no access to the Exchange Server through pcAnywhere, so, to provide comple te remote support for the unified messaging environment, you must deal separately with the Exchange Server.
Accommodating the TS-800 Telephony Server Tower
The TS-800 Telephony Server is housed in a PC-type tower cabinet that requir es a horizontal footprint of 23 cm. wide by 49 cm. deep (9" X 19.5"). The cabinet height is 48 cm. (19"). Access to the front, rear , a nd sides of the cabinet is required for mainten ance .
Access to a grounded three-prong power outlet is required (NEMA 5­15R for 115 Vac, NEMA 6-15R outlet for 230 Vac, or other approved outlet).
The Telephony Serve r should only be situated in a cle an and dry envi­ronment in accordance with the following environmental require­ments:
10° to 35° C (50° to 95° F) Ambient temperature
30% to 80% relative humidity non-conde nsing
maximum altitude 3048 m (10,000’)
Isolation from strong electromagnetic fields
UPS recommended
NOTE:
environment for at least 12 hour s befor e installation.
Preparing the Installation Site 47
The Telephony Server must be acclimatized to the local
Setting Up MVIP Arrays
All of the line cards that support OnePoint Messenger 2.0 use the Multi-Vendor Integration Protocol (MVIP) to provide a high speed bus across an MVIP cable connected between the card s.
MVIP requires a clock to synchronize data movement. The clock signal can come from a board or from the PBX. Among the supported cards—AG-8 DSP (AG-0), AG-24, AFC, and Brooktrout fax cards—only the AG-0 ha s an oscill ator that c an gene rat e the c lock signal. However, when you use the AFC card, you pull the clock signal through the AFC from the PBX, so you do not need to designate any of the cards as the clock master.
Also, when you use multiple MVIP cards, you generally set up the clock master card in the middle of the MVIP array to minimiz e signal propagation err ors. However, with the PBX providing the clock, you do not need to be concerned with that issue.
Setting MVIP Termination
The one remaining concern is setting MVIP termination on the end cards in the MVIP array.
AFC: The MVIP termination block is at the top of the card next to the end bracket. Put the jumper across 8 and 7, as shown in Figure 3-4.
AG-0: You can set MVIP termination on an AG-0 card. To set MVIP termination, set the J9 and J10 jumpers. The jumpers are below the I/O DIP switches. A diagram of the card appears in Appendix B of the OnePoint Messenge r Installation Guide.
AG-24: Since some AG-24 cards do not have MVIP termination blocks, they should not be placed at the end of the MVIP array.
Brooktrout fax cards : The MVIP termination switch is a two­position DIP switch next to the MVIP connector. To terminate MVIP, set both switches to On.
CAUTION! Do not set termination on cards that are not at the ends of the array. If you add or rearrange cards, be sure to revise the termination so that only the e nd cards are t erm inated.
48 Chapter 3, Installing Line Cards in the Telephony Server
Connecting Cards through an MVIP Cable
Before connecting the MVIP cards with the MVIP cable, set MVIP termination on the end cards in the MVIP array, as described above, and set physical I/O base addresses and IRQs where necessary, as described below.
The MVIP cable is a 40-line ribbon with card connectors arrayed along it. The connectors on the cable attach to connectors on the top edge of each card, nea r to the rea r pa nel bra cket . The cabl e has one colored wire that you use to orient the cable to Pin 1 on each connec­tor. Cables have from four to 13 connectors. Each telephony card in the bus with an MVIP connector must be attached to the cable.
The goal when connect ing MVIP cards an d cables is to prev ent signal synchron iz ation errors by minimiz ing pro p agat ion d el ay. To do tha t optimally, use a cable with the exact length and number of connector s that you need to c onnect the installed MVIP cards. If you use a cable with more connectors than you need, put the same number of empty connectors at each end of the cable. Avoid putting empty connectors between cards. Try to put the telephony cards in adjacent slot s. To minimize signal propaga tion errors, put the card acting as the clock master in the middle of the MVIP card array.
Setting Interrupts and Base Addresses
All of the ISA-bus line cards—AFC, Brooktrout, and NMS—used in the Telephony Server use inte rrupts (IRQs) and base memory addresses (I/O addresse s). The Mitel AFC card and the Brooktrout fax cards have IRQ switches and I/O jumper blocks whose settings must be matched in software (the MiTAI software handles the AFC card). The NMS cards have physical settings to set the board number to differentiate mu ltiple installed NMS cards.
If you must edit the settings, for examp le to add another card, use Windows NT Diagnostics to view currently assigned IRQ and I/O values. Record w h at valu es are avai lab l e for each o f the car ds.
To check what IRQs and I/O addresses are available on the Tele­phony Server:
1 From the Windows Start button, choose Programs, then
Administrative Tools, Windows NT Diagnostics, and Resources, then click the IRQ button.
Figure 3-1 shows the Resources tab appears as it appears on a TS800 when shipped from the factory.
Setting Interrupts and Base Addresses 49
Figure 3-1 Window s NT Di agn o s tics , Res o urces Tab, IRQ List
Note the available IRQs. When shipped from the factory, cards in the turnkey TS-800 are set to their default IRQ values:
AG-0 or AG-24: IRQ 5 (shown above as "Aghw")
Fax: IRQ 10 (shown above as "bfax")
AFC: IRQ 11 NOTE: Windows NT Diagnostics occasionally does not display
all of the used resourc es . In Figu re 3 -1, the AF C card do es not appear.
For recommended IRQ usage, see Appendix A in the OnePoint Messenger Getting Start ed Guide. However, the most importa nt thing is to not have IRQ confl icts. Multiple NMS cards can shar e an IRQ. Multiple Brooktrout cards can shar e an IRQ.
2 On the Resources tab, click I/O Port. Inspect the available I/O
addresses. For the first NMS line card, look for 02C0 and A300 for the AFC card. For Brooktrout fax cards, compare values with those listed on page 3-4 in the Brooktrout TR114 Digital Hard- ware Guide. Look for 260, which is the default base I/O address.
50 Chapter 3, Installing Line Cards in the Telephony Server
Installing Brooktrout Fax Cards
Several Brooktrout Technology TR-114 fax cards are approved for use with OnePoint Messenger:
TR114 I4L (4-port): Use this card with loop-start line cards,
using a T-connector to connect a phone number to a voice channel or fax channel and allow in-bound and out-bound fax calls. As loop start is the most common connection mode from the CO, you can generally connect the T-connector directly to an RJ-11 telephone wall plug.
TR114 I2V, I4V/I8V (2-, 4-, and 8-port): Use these MVIP fax
cards with NMS MVIP line cards.
See Brooktrout’s Show N Tel Reference Manual, Appendix F, and Brooktrout’s TR114 Hardware Guide for details. These cards can all work in either an 8-bit ISA or 16-bit EISA slot. 16-bi t slots yield more interrupt and base addre ss options. See Brooktrout’s website:
http://www.brooktrout.com/p_info/produc t_med.html
Setting up the Brooktrout ISA-type fax cards includes setting three switches on the card, set ting the I RQ and I/O address in W ind ows NT Diagnostics, and, on the MVIP cards, connecting t he MVIP bus cable to the line cards.
To install the fax card:
See page 3-3 in Brooktrout’s TR114 Digital Hardware Guide for the list of I/O addresses, page 3-5 for IRQ jumpers, and page 3-7 for the MVIP clock termination. Do not set the DMA channel.
1 Set the base I/O address switch to the selected available base
address. The de faul t is 260. The I /O sele ctor is the red 8- position DIP switch between the MVIP connector and the mounting bracket.
2 If this card is at either end of the MVIP bus, set the MVIP termi-
nation; otherwise do not. The MVP termination switch is a two­position DIP switch next to the MVIP connector. To terminate MVIP, set both switches to On.
3 Set the IRQ jumper. The default is 5. The IRQ jumper block is
next to the MVIP termination block and contains 11 sets of pins.
4 Insert the card in an ISA slot. If MVIP termination is set on the
card, put it in an end slot in the MVIP sequence.
5 Connect the MVIP ribbon connector between all MVIP cards.
Installing Brooktrout Fax Cards 51
6 Turn on the computer. 7 Enter the IRQ and I/O address for the Brooktrout card in the
Brooktrout configuration dialog, provided in the OnePoint Mes­senger installation sequence, as detailed page 49. For recom­mended slot, IRQ, and I/O address assignments, see Appendix A in the Get ting Started Guide.
Installing and Configuring an NMS Card
You can install an NMS card before or after you install OnePoint Messenger. To install NMS before installing OnePoint Messenger, use the NMS installation CD-ROM. Alternati vely, the OnePoint Messenger install ati on includes all necessary NMS software.
Here is a summary of the NMS line card installation and configuration sequence, using the software included with OnePoint Messenger:
1 As described above (“Setting Interrupts and Base Addresses” on
page 49), check what IRQs and I/O addresses a re available. a. From the Windows Start button, choose Programs, then
Administrative Tools, Windows NT Diagnostics, Resources, and IRQ.
b. Note unused IRQs. See the Resources tab in Figure 3-1.
NMS cards can share the same IRQ for multiple cards.
c. While you are in the Windows NT Diagnostics program and
Resources tab, cl ick I/O Port.
d. Note available I/O addresses. A convenient address for the
AG-0 is 02C0, because all DIP switches are up.
2 Use the AG Config GUI utility or Notepad to create the ag.cfg
file. In Notepad, open the appropriate ag.cfg sample file for the line card that you have. For example, for the AG-0 card, open ag8.cfg. Save the file as ag.cfg.
3 Set the card number ID for the computer on the line card using
the DIP switches. For example, if there is only one NMS line card in the computer , all the DIP switches are on. Refer to the NMS documentation to set the switches .
4 Set the jumper. 5 Insert the card in an ISA slot. 6 Start the computer.
52 Chapter 3, Installing Line Cards in the Telephony Server
NOTE: NMS has a default IRQ and I/O address. However, some computers, such as Dell, preempt those settings, so you may need to check and set new ones.
NOTE: Until Release 2.0 of OnePoint Messenger, it had been neces­sary to edit the Ag8dspmask.txt fi le. According to the NMS installa­tion notes in Gettng Started wit h Show N Tel, that file can now be deleted. Its function, to tell the system about ins talled AG-0 and AG­8 boards, is replaced by the AG_DSP_BOARDS setting in the Param­eters tab of Show N T e l Manager (see “Editing the SNT Parameters Tab” on page 71 in Chapter 5.)
Creating the AG Configuration File
For NMS line cards, you must edit the ag.cfg file. You can do so directly using Notepad, or you can use the NMS AG Configurator (AG Config) configura tion utility, in cluded with OnePoin t Messenger and available from the OnePoint Messenger program group. First:
1 Use Windows Explore r to locate the ag.cfg file and sample files
for various kinds of AG cards in th e NMS\AG\CFG folder on your server’ s hard disk.
3. Copy, or rename, the appropriate AG template file to AG.cfg.
For example, if you are installing an AG-24, copy AG24.cfg to AG.cfg. If you are installing an AG-0, copy AG8.cfg to AG.cf g.
4. Edit AG.cfg in Notepad, following the di rections in “Using Not e-
pad to Edit AG.cfg” on page 56. or Use AG Configurator (AG Config) to edit it, as described next.
Running the NMS AG Configurator Program
As decribed above, you can use NMS AG Configurator (AG Config) to edit ag.cfg file when you are using th e NMS AG-0, 24, and 30-port ISA cards. When using AG-8 cards as AG-0 cards (SIPPs removed), edit the ag.cfg file manually to se t the ClockRef = MVIP.
Before running AG Config for the first time, copy the appropriate template file in the NMS directory. For example, for a system with an AG-24 card, copy AG24. cfg. Save the c opy in the same dir ect ory . Rename the copy as ag.cfg.
Installing and Configuring an NMS Card 53
To edit AG.cfg in the AG Config utility:
1 Double-click AG Config in the OnePoint Messenger desktop
program group. Alternatively, to start the utility from the Windows Start menu: From the Start menu, choose Programs, then OnePoint Mes-
senger, and AG Config. The main screen appears, as shown in Figure 3-2, which shows the setup for an AG-8 card.
Figu re 3- 2 NMS AG Configurator M a in Screen
NOTE: The AG Configurator interface has changed from that
used for OnePoint Messenger 1.1, primarily in that the "Board Section" window has now been split into two windows, one for DSP-only boards and one for call-manage ment line cards. The other change is that the codec list appears in a window rather than as a checklist.
54 Chapter 3, Installing Line Cards in the Telephony Server
As shown in Figure 3-2, AG Config displays a window contain­ing a number of user configurable options:
Interru pt (ISA Bo ards): This is the IRQ. Figure 3-2 shows 5,
the NMS default. Click the down arrow by Interrupt (ISA boards) and select the open IRQ that you found in Windows NT Diagnostics (see “Insta lling and Configuring an NMS Card” on page 52 above). All AG-8 boards can use the same IRQ.
Line Encoding: Mu_Law in the U.S. or Canada, A-Law else-
where
Enable MVIP: Yes (unless you have no other line cards in the
system)
V oice Codecs: Select OKI, PCM, and IMA ADPCM. 2 Click Add to open the Board Configuration screen, a s shown in
Figure 3-3.
Figure 3-3 NMS Board Configuration Screen
On the Board Configuration screen, these fields appear:
Board Type: Click the down arrow and select AG8 for an AG-0 or select AG24 for AG-24.
ISA Address: 02C0 is selected in Figur e 3-3, the default. Click the down arrow and select the unused address you found in Windows NT Diagno stics
MVIP Stream: "Stream" is equivalent to "channel". 0 is shown in Figure 3-3, but you can select any value as long as you select the same for all the NMS cards.
Clock Ref : Se lect MVIP for cards that are part of an MVIP array but are not the clock source.
Installing and Configuring an NMS Card 55
Under User Statem en ts , enter notes, such as type and
slot. The example in Figure 3-3 notes simply that the board is the second of two AG-8 boards in the T e lephon y Server.
3 Click OK. 4 On the AG Conf ig ma in s cree n , clic k Add and repeat the
sequence to add a second board. Use a differe nt ISA address for the second board, matched to the DIP switch settings you make on the board.
5 On the main AG Co nfig s cree n , sele ct a board listing in the
Boards Section, then click Validate to test its memory settings. The Validation Status box reports “
download successful
for a good configuration.
6 If the test indicates a memory conflict, select the board in the
Boards Section, then click Edit.
5. Click Save and Exit. A warning will appear sta ting that you will be overwriting the exist ing AG.cfg file.
6. Click Yes to overwrite the file.
Using Notepad to Edit AG.cfg
If you prefer to use Notepad rather than the AG Config utility to edit AG.cfg, described in “Running the NMS AG Configurator Program” on page 53, follow the di rectio ns in t he NMS insta llat ion instr uctions . Here are some typ ical ed its:
1 Modify “Interrupt =” in the COMMON section with the IRQ that
you have chosen for the NMS boards (see “Installing a nd Config­uring an NMS Card” on page 52.)
7. Modify “Address = ” in the BOARDS section with the I/O from step 2 abov e.
8. Set “ClockRef = MVIP” if you have multiple cards (including a Brooktrout fax card).
9. Uncomment
10. Uncomment
rec.dsp.
56 Chapter 3, Installing Line Cards in the Telephony Server
DspFile = rvoice.dsp DspFile = okiply.dsp
This enables
the OKI sound file format.
. This enables raw PCM. and D
spFile = oki-
Enabling the Mitel AFC Card with MiTAI
When using a Mitel Application Fiber Controller (AFC) as the interface to the PBX to do the call processing, use the NMS line card only as a digital signal proce ssor (DSP) to convert voice from analog to digital signals (use the AG-0 card and/or the AG-24 card). Connect the cards with an MVIP cable.
The general installation sequence of hardware and software, starting with a bare computer , to enable the AFC cards is as follows:
1 Set up the PBX. See Chapter 2 here (page 25). 2 Install the l ine cards on t he Telephony Server. See “Installing and
Configuring an NMS Card” on page 52 and “Installing the AFC Card” below. Make the connection to the PBX. The connection must be made for the Mitel Telephony Applica tion Interface
(MiTAI) configuration to work. 3 Install Windows NT 4.0 Server and NT Service Pack 5 or 6a. 4 Install and configure MiTAI 7.5.3 (see Chapter 4, page 61). The
MiTAI CD-ROM now includes th e AFC drivers (they previo usly
were on the AFC B-Channel diskette). Please ref er to Field
Change Instructions (FCI) for OnePoint Messenger and the SX-
2000, as a newer driver could be required. See also Mitel Online :
http://www.mitel. com
5 Install OnePoint Messenger. Show N Tel, Brooktrout fax card,
and NMS line card software install at the same time. 6 Configure the NMS line cards, and edit the NMS ag.cfg file, as
described in “Installing and Configuring an NMS Card” on
page 52. 7 Configure Show N Tel and the other telephony settings in
OnePoint Messenger. See Chapter 5 here (page 67).
Installing the AFC Card
Adjust the switches to set the IRQ and I/O Address on the AFC card prior to installat ion. Refer to Mitel’s AFC documentation for details on setting the swit ches. You will need the appropria te fibe r link c able to att a c h th e AFC ca r d to the Mi tel PB X .
The default settings and locations of the interrupt (IRQ) jumper block, MVIP termination bloc k, and the I/ O Address block ar e shown in Figure 3-4:
Enabling the Mitel AFC Card with MiTAI 57
Figure 3-4 AFC Card
S1: I/O Address, default = A300 P10: IRQ, default = 11 P15: MVIP Termination
Configuring the NMS and CTI Software
Software must be configured for the NMS card. CT Access and AG Access softwa re are installed as part of the Show N Tel installati on within the OnePoint Messenger installation, as detai led in Chapter 3 of the OnePoint Messenger Installation Guide.
58 Chapter 3, Installing Line Cards in the Telephony Server
Making and Verifying Connections
Before closing the case, verify that all cards and the MVIP cable are seated tightly. After closing the case, and before starting the com­puter , attach an external gro und strap to the computer and to a ground connection, as described in "Important Safety Informat ion—Ground­ing" in either Appendix B of the OnePoint Messenge r Installation
Guide or Chapter 4 of the OnePoint Messenger Getting Started Guide.
Verifying Fiber Link Synchroniza tion between the AFC and PBX
The fiber link has two connection s, one for tr ansmitting and another for receiving. The AFC card has a green LED associated with each fiber optic port (visi ble from the r ear of t he Telephony Server). When the T ele phony Serve r is running, these LEDs indicate the stat us of the fiber connection. When the connect ion is faulty, or transmit/receive is reversed, the LEDs flash. When the fib er link is correctly installed and functional, the LEDs stay solid ( lit). After powering up the server, check the LEDs and reverse them if necessary. Accidentally reversing tran smit and receive will not damage the AFC or the PBX. Retain the dust covers until ready to use again.
Making and Verifying Connections 59
60 Chapter 3, Installing Line Cards in the Telephony Server
4. Installing Mitel Telephony Application Interface (MiTAI)
This chapter covers the installation of Mitel Telephony Application Interface 7.5. 3 (M i TAI 7.5.3) software on the O neP oint Messenger Telephony Server and the use of MTAIX. MiTAI helps establish communications between the Telephony Server and the SX-2000 through an Application Fiber Controller (AFC) card.
Section Page
What You Need to Complete this Chapter 61 MiTAI Installation 61 Checkin g the Operation of the M i TAI Link to the PBX 65 Where Now? 66
What You Need to Complete this Chapter
T o complete the installa tion detaile d in this chapter, you will need the following:
The Mitel AFC card installed in the Telephony Server
The PBX running and configured for OnePoint Messenger, including running MiTAI 7.5.3
The fiber connection between the AFC card and the PBX
Mitel MiTAI 7.5.3 CD-ROM
MiTAI Installation
Installing MiTAI on the Telephony Server
1. If you are installing MiTAI 7.5.3 in a system that has a version of MiTAI installed , fi rst uninstall that existing version. Use the Uninstall MiTAI program if there is one in the MiTAI program
OnePoint Messenger/SX-2000 Integration Guide
, Issue 2, 12/14/00 61
group. If Uninstall MiTAI is not available, use the Add/ Remove Programs applet in the Windows Control Panel.
2. Insert the Mitel MiTAI Toolkit CD-ROM into the CD-ROM drive of the Telephony Server ( alternatively, download the soft­ware to your hard drive from the Mitel website.) If the CD-ROM auto-run is enabled on your Telephony Server, the software installation routine will start when you insert the CD-ROM.
If auto-run is not enabled, use the Run dialog in your Windows
Start menu or use Windows Explorer to locate the \run loca l\ W i n dows NT directory on the CD-ROM. In this
directory, invoke Setup.exe.
3. On the Select the MiTAI Runtime required for your PC dia­log, click OK to accept the MiTAI Local Runtime default.
If you used Windows Explorer to launch Setup, you do not see this screen.
4. Read and accept the defaults for the next three screens:
Welcome
MiTAI Runtime Software Licen se Agreement
System Information (The screen should note that Windows
NT 4.0 with Service Pack 5 or 6a is installed.)
5. On the Initialize th e M iTAI Settings screen, click the Default Settings radio button, then click Next.
6. On the Destination Location screen, click Next to accept the default of Program Files/Mitel/MiTAI)
7. On the Initialize Settings scree n, sele ct Application Fiber Con- troller, then click Next.
8. On the Program Folder screen, clic k Next to accept the default program group name of Mitel Telephony Application Interface.
9. On the Start Copying Files screen, click Next. Progress bars appear to monitor the status of the installation as the software loads.
10. If you selected Application Fiber Controller on the Initialize Set­tings screen, the Mitel Application Fiber Controller (AFC) Settings dialog appears, as shown in Figure 4-1.
The Versions tab is read-only.
62 Chapter 4, Installing Mitel Tele phony App lication Interface (MiTAI)
11. On the Hardware tab:
Click the Interrupt drop-down arrow to select the IRQ that
you set on the AFC card. In the example in Figure 4-1, the default of 9 appears, along
with a note in the Hardware Conflict Report area that 9 is used by another card. When you set the value, check that no conflict is report ed.
Click the I/O Address drop-down arrow to select the I/ O
base memory address that you set on the AFC card. The default of A300 appears in Figure 4-1.
For information on setting the IRQ and I/O address on the AFC card, see “Enabling the Mitel AFC Card with MiTAI” on page 57 in Chapter 3 and Figure 3-4.
Click Apply.
Figure 4-1 MiTAI Settings Dialog, Hardware Tab
Note conflict
12. Click the Software tab. The tab shown in Figure 4-2 appears.
MiTAI Installation 63
Figure 4-2 MiTAI Settings Dialog, Software Tab
13. On the a. Click the
Software
tab:
AFCPBX Load Status
Q1003000.bch NOTE:
You must run the same AFC driver on both the PBX
drop-down arrow and select
(bch = B-Channel, nob = No B-Channel).
and Telephony Server. You can acquire the correct driver online at Mitel Online through:
www.mitel.com
b. Click
Apply
, then
Start
. A progress bar activates at the bot­tom of the screen, and the red indicators begin to change to green, starting from the top.
c. The bottom "Telephony Link is Up" indicator can take sev-
eral minutes to turn green. When it turns green, click OK.
14. If the progress bar repeats, make sure the fiber link between the AFC card and the PBX is connected. If the insta llation sequence does not complete, click
Cancel
, remove the software, and make sure that the connection to the PBX is secure, and that the IRQ and I/O base memory address set in software are the same as set on the board and are available. Then reboot and rei nstall the MiTAI software.
64 Chapter 4, Installing Mitel Tele phony App lication Interface (MiTAI)
Editing the Server Hosts File
MiTAI runtime, which is used to establish the link between the Tele­phony Server and the PBX, requires an entry in the Telephony Server’s Hosts file.
1. Open a text editor such as Windows Notepad.
2. Use the editor to edit the Hosts file , which is contained in
\WINNT\system32\drivers\etc.
3. Read the instructions in the file header, then add an entry for the MiTAI runtime which is simila r to the following:
<IP address> <HostName> MiTAI
where <IP address> is to your server’s IP address, and <HostName> is your server’s name.
4. Save the file.
Checking the Operation of the MiTAI Link to the PBX
As described above, the MiTAI Settings dialog reports the status of the MiTAI link. The link is set to be established automatically when the Telephony Server boots .
To monitor the link setup process and status:
1. Double click the MiTAI icon in the Windows Control Panel to launch the MiTAI Settings dialog. You can also put a shortcut icon on the desktop.
2. Click the Software tab of the MiTAI Settings dialog, as shown in Figure 4-2.
3. The progress bar at the bottom of the tab shows the progress of the link as it loads. When the link is up, the box next to The Telephony Link Is Up turns to g r e en.
You can also use MTAIX:
1. From the Windows Start menu, choose Programs\MITAI Runtime\MTAIX program. A MTAIX program is displayed in a DOS window.
2. For the “
phoneset to monitor
” prompt, enter the extension of any valid phone in the system that has Cl ass of Service options set for HCI monitor (see “Class of Ser vice Opt ions” on page 31). Press Return.
Checking the Operation of the MiTAI Link to the PBX 65
Where Now?
3. A “
connect
:” prompt is displayed if the phone is valid. Type
the following:
makecall <extension number>
Press Return.
4. If the phone at the selected extension rings, the MITAI link to the PBX is working properly.
This guide presumes that you have followe d Chapte rs 1–3 in the OnePoint Messenger Installation Guide, installing Exchange and OnePoint Messenger. In this guide, you have followed Chapters 1–4 to set up your PBX, to install and configure the line car ds on the Tele­phony Server, and to install and configure MiTAI 7.5.3.
You are now ready to configure the PBX integration settings on the Telephony Server, following Chapter 5 in this guide.
66
5. Configuring OnePoint Messenger PBX Integration Software
This chapter introduces you to the configuration of OnePoint Messenger with a s ample PBX. This e nables you to use t elephone s to communicate with Exchange through the Telephony Server. Before you perform the procedures in this chapter, you must have installed and configured your line and fa x cards on the Telephony Server. You can defer the installation of Microsoft Exchange.
Section Page
Integrating the Telephony Server with the SX-2000 PBX
Configuring Show N Tel with a PBX 68 Editing the SNT Parameters T ab 71 Assigning Progra ms to Lines 72 Setting Telephone User Interf a ce P ara m ete rs 78 Testing Telephony Server Start and Stop 80 Configuring OnePoint Messenger to Auto-start 81 Running the Telephony Applications 81
Integrating the Telephony Server with the SX-2000 PBX
The PBX integration process with the Telephony Server uses the Show N Tel Manager program, which is insta lled during the installa­tion of OnePoint Messe nger in the Show N Tel progra m group on the T elephony Server. Show N Tel Manager interfa ces the telephony ser­vices of the Telephony Server with the PBX by configuring each port on the Telephony Server line car d(s) with PBX lines and protocols.
67
OnePoint Messenger/SX-2000 Integration Guide
, Issue 2, 12/14/00 67
To accomplish this integration, perform the procedures detailed in this chapter. For more details on Show N Tel Manager, see the Show N Tel Manager System Administrator Guide, included on the OnePoint Messenger CD-ROM as sntmgr guide.pdf.
T elephony Server Administrator is the configuration interface for the Telephony Server Telephone User Interface (TUI). During installa­tion, it is installed with a set of defaults that allow the Telephony Server to provide basic services to telephone callers after you have completed the application assignment procedures. When you have successfully established communic ation from te lephones to Exchange and communication between Exchange and desktop clients, you can tune the Telephony Server con fi guration using the Telephony Server Administrator progr am. See the OnePoint Messenger Admini strator Guide for more details.
Show N Tel Setup Procedures
OnePoint Messenger Telephony Server provides telephony applica­tions that run through Show N Tel Manager to provide line card ser­vices. Among the applications are:
Automated Receptionist
Fax on Demand
SendFax—Used by both Fax on Demand and by users download­ing e-mail to fax machines
Telephony Server—Mailbox access
Notification Ser ver—Used for paging notification of urgent e-mail and for the message waiting indicator (MWI) on the tele­phone.
Configuring Show N Tel with a PBX
1. Start Show N Tel Manager from the Show N Tel program group.
2. From the Tools m enu, choose Configure CTI.
3. Select the Switch/CTI Link tab, shown in Figure 5-1.
68 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re
Figure 5-1 Show N Tel Manager, Switch/CTI Tab
4. From the “Select Switch (PBX) & link type” list, se lect
with MiTAI 2000 Series
Service:
Timeout:
Logging:
PBX_A
5 INFO
Transfer with Consultation Call:
Use Complete Transfer:
Go Onhook to Complete Tran sfer:
Go Offhook before Making New Calls:
Redirect Calls with Answer Transfer:
Set the
Set the
Pause after Transfer Pause after Abort Transfer
.
FALSE
field to
TRUE
TRUE
FALSE
250
field to
TRUE
.
250
Mitel
.
5. Obtain a list of the trunks and lines that are configured in your PBX.
6. Select the
Configuring Show N Tel with a PBX 69
Device Map
tab, as shown in Figure 5-2.
Figure 5-2 Show N Tel Manager, Configure CTI, Device Map Tab
70
7. For each line you plan to run: a. In the
Device ID
column, select an empty row and enter the Device ID of the line or trunk from your PBX to the Teleph­ony Server. Now, in Show N Te l version 4.4, you enter a trunk number only as a number in the form “xxx”, where “xxx” stands for the B-Channel trunk number you set up in the switch (e.g., where previously you entered “T501”, it now becomes simply “501”.)
b. Click the
Device Type
column, then select
drop-down list.
c. In the
Show N Tel Line Number
number to which you want to map.
d. Click
Apply
to accept your changes and close the Configure
CTI window.
NOTE:
a range of devices. To use the
Clone Entry
The
button lets you quickly and easily program
Clone Entry
trunk
from the
column, enter the line
button, place the cursor
in a blank Device ID cell and click Clone Entry. When prompted, enter the beginning and ending Device ID number.
8. To verify a trunk, enter a trunk device ID in the Device to check
(Device ID*) edit box, then click Check Data Link. A message box should appear verifying the link. For example, a trunk is identified in your PBX as T100. Type then click Check Data Link. If the test passes, the PBX link and both the AFC and MiTAI runtime software are all working.
NOTE: You do not need to edit the Telephony Server tab.
Editing the SNT Parameters Tab
1. From the Tools m enu of Show N Tel Manager, choose ShowN-
Tel Set up. The Show N Tel Setup dialog app ears.
2. Select the Parameters tab, shown in Figur e 5-3.
Figure 5-3 Show N Tel Ma nager, Parameters Tab
in Device to check,
T100
3. In the T ypes drop-down list, sele ct Voice channel parameters.
4. Set the value for VCE_Record_Gain to 75 for all voice ports.
Editing t h e SNT Para me ters Tab 71
You al so need to ed it the Param et er s t ab if yo u us e the NMS AG-0 card (AG-8 DSP—no SIPPs; see Chapter 3 in this guide).
To edi t the Para meters tab to note the presence of an AG-0 card:
1 In the Types drop-down list, select Voice Board parameters.
The System window displays a list of SNT line numbers.
2 In the System window , select the top line supporte d by voice
ports on your line c ard(s), then, with the left mouse button down, drag the mouse to highlight all lines supported by voice ports on your line card(s). For example, if you have two AG-0 cards , a total of 16 lines, highlight 1 through 16.
3 In the Value field, set the value to 1, then click Set Value. All of
the values for the highlighted lines change to 1.
4 Click Done. NOTE: Do not use the Languages tab to choose languages (U.S.
English, U.K. English, or Spanish) for phone prompts. OnePoint Messenger gets that information from the Syst e m Informat io n and Mailbox Defaults pages of the Unifie d Messaging Snap-in to MMC. See Chapter 3 in the OnePoint Messenger Administrator Guide .
Assign i ng Prog rams to Lines
OnePoint Messenger pr ovides telephon y applications t hat run through Show N Te l Manager to provide line card services. They are:
Active Call Handler: Supports the Active Call CTI system,
which detects port hang-ups
AutoRecep (Automated Attendant, also called Automated
Receptionist): The general purpose “Telephony Server” applica­tion will route calls to the Automated Attendant, but you c an ded­icate a li ne to AutoRecep if you want to be mo re sure that calls to the Automated Attendant do not need to wait for a port.
Fax on Demand: As with AutoRecep, the “T elephony Server”
application handles Fax on Demand calls, but you can assign the Fax on Demand application to a port to provide more dedicated service to those calle rs . Faxes sent to those calle rs who are not receiving the requested fax at the online number must be deliv­ered from a port running the SendFax application.
Message Delivery: To support Quickfax, assign this to Line 50 in
Show N Tel Setup. Assigning Message Delivery to a line other
72 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re
than Line 50 will work, but Line 50 is recommended for consistency in providing remote technical support. In fact, some turnkey systems have been shipped with Message Delivery assigned to Line 512. Please move Message Delivery to Line 50.
NOTE: Message Delivery is also intended to support messaging
fault-tolerance ("Post Office Resiliency") in a future release.
Notification Server: There are four versions of Notification
Server, detailed below, supporting the Call-Me service or some form of notification of incoming unified messages.
SendFax: Sends faxes to Fax on Demand recipients and to a user
who downloads e-mail to a fax machine that is not “online”, i.e., not at the number from which the caller is requesting the fax.
Telephony Server: General purpose application that supports
messaging into and from mailboxes, Autom ated Attendant, Fax on Demand, Meet-Me, TTS, and sending faxes.
Functions supported by the “Telephony Server” application request and release po rts dy n amically. For example, when a fax arrives, the Receive Fax function within Telephony Server uses a port f rom those assigned the Telephony Server application and then releases the port when the fax operation is done. TTS and Meet-Me sessions also work this way.
You do not need to assign an application to a port to receive faxes, to support Automated Attendant, TTS, or Fax on Demand. The “Te le­phony Server” tele phony applica tion handles those functions, but you can dedicate a port to one of those functions by assigning an applica­tion dedicated to the function to a port.
If you encount er straine d re sources using the port a nd line assign ment that you configure, you can easily reassign applications (see “Reas­signing Lines to Other Applications” on page 82) and revise the port and hunt group setup on the PBX.
Assigning Programs to Lines 73
Configuring and Testing the Notification Server
Notification Server, as noted above, is a telephony application that provides the followin g three services through four variations in its implementation. The three services are:
Message Wai ting Indicators (MWI): If your PBX is set up to
send MWI to the telephones that it manages, the Notification Server telephony application can send MWI requests to the user for whom a telephone message arrives. It can also turn off the MWI when the user has retrieved the message.
Paging: If you set up some or all users to be notified, on their
pagers or remote telephones, of the arrival of all or urgent unified messages (which are telephone calls or e-mail created in a Uni­fied Message form), Notification Server processes those alerts.
Call-Me: Users creating a combined telephone-computer mail-
box session using Call-Me requi re a Notification Server port.
The four versions of Notific at ion Server are:
Notification Server (Full): Provi des the three services above
Notification Server (CM): Dedicates a port to Call-Me
Notification Server (Paging): Dedicate s a port to paging users
when they receive unified messa ges
Notification Server (MWI): Dedicates a port to MWI
In summary, to invoke Notification Server:
1. In the Runtime tab of Show N Tel Manager, as described in
“Using the SNT Manager Runtime Tab to Assign Telephony Applications” on page 76, if you are using Notification Server
(Full), Notification Server (CM), or Notification Server (Pag­ing), assign them to Show N Tel line s that are associated with
physical ports on your line car d. The lines must have a servi ce level that allows turning MWI on and off . If you are using Noti- fication Ser ver (M W I ), assign it to “virtual” Show N Tel lines, in other words, lines not associa ted with physical line card ports.
2. On the PBX, assign a line that has a service level allowing long distance pager dialing and messa ge delive ry connecte d to the port to which you assign Notification Server .
3. On the PBX, assign a hunt group number with a group type of HCI Reroute to the line supporting the Message Cente r, then enter that number in the TelSrvr.ini file under MWIPilotNum- ber. See “Editing the Telsrvr.ini File” on page 80.
74 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re
4. Reboot the system.
5. Finally, to support unified message notification through pag ers, the Telephony Server admini strator must configure, in TSAdmin (the Unified Messaging Snap- in to Micr osoft Management Con­sole) the Pager Settin gs page, and set pa gin g permissi ons i n each Class of Service on the Class of Service node. The Exchange administrator must assign paging permissions to individual users by selecting for the user one of the 10 Classes of Service, and by setting pager settings. For details on those permissions, see Chapters 2 and 3 of the OnePoint Messenger Administrator Guide.
Notification Ser ver has a testing utility called cvNoti fy that tests whether Notificat ion Server gene rates pa ges to a partic ular user when a message arrives for that user and tests whe ther a Message Waiting signal is sent to a user’s telephone when a message arrives. See “Testing the Operation of Notification Server” in Chapter 6 of the OnePoint Messenger Administrator Guide.
As described above, s ome appli cati ons re quire a ssig nment to ph ysic al (real) ports, while others can be assigned to virtual ports (SNT line numbers above those linke d to physical por t s). Table 5-1 shows those options. Also, the functions that can only be done by an application dedicated to that function are noted under Dedicated, while other functions, noted under Optional, can be supported either by a dedi­cated application or a more general purpose application.
Table 5-1 Telephony Applications
Real
Application
Telephony Server
Speech, Automated Attendant, Receive Fax)
SendFax
downloadi ng e-mail to rem ote fax mach ines
Fax on Demand Message Delivery
caches te lephone messages when Exchange is down )
Notification Server (CM
Chapter 3 in the
Notification Server (MWI)
to users’ extensions
Notification Server (Page) Notification Server (Full)
: Send faxes to Fax on Demand recipients and to users
(Message Center, Fax on Demand, Text to
: Receive calls from Fax on Demand callers X X
: Supports QuickFax (will also ultimately
): Connection for Call-Me sessions (see
User Guide
)
: Send message waiting indications
: Send MWI to pagers X X
: Includes CM, MWI, and Page X X
XX
XX
XX
Virtual
Port
Port
XX
XX
Dedicated Optional
Assigning Programs to Lines 75
Table 5-1 Telephony Applications
Application
Real Port
Virtual
Port
Dedicated Optional
Active Call Handler
: notes call hang-ups X
Using the SNT Manager Runtime Tab to Assign Telephony Applications
In this procedure, you use the Runtime tab, shown in Figu re 5-5, of Show N T el Manager (SNT) t o assign On ePoint Messenger telep hony applications to individual li nes. All of the existing OnePoint Messen­ger telephony applications are automatically installed and added to the Program Information area of the tab.
1. Run Show N Tel Manager from the S how N Tel progra m group.
2. From the Tools m enu, choose ShowNTel Setup.
3. Select the Runtime tab, as shown in Figure 5-4, which shows
how the Runtime tab appears after OnePoint Messenger is installed, with all of the OnePoint Messenger telephony applica­tions appearing in the Program Information list, and the general purpose “Telephony Server” application assigned to SNT Line 1.
76 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re
Figure 5-4 Show N Tel Manager, Runtime T ab
4. In the
Program Information
area, select an applicati on that you
want to assign (in Figure 5-4, Telephony Server is selected.)
5. In the
Lines Information
area, select the line(s) to which you want to assig n that application. For example, Line # 1 is selected in Figure 5-4. You can select only contiguous lines.
6. Repeat the st eps to a ssign a n appli cati on to e ach line supporte d by a physical port.
7. Assign
Active Call Handler
to a line not associated with a phys-
ical port.
8. Assign
Message Delivery
to Show N Tel Line 50. On some turn­key systems, it is assigned to Line 512 or another line. Please move it to Line 50.
9. Select all of the assigned line s in the
Set Phone Sys
click
, then select
Lines Information
MiTAI AFC
, as shown in Fig-
area,
ure 5-5.
Assigning Programs to Lines 77
Figure 5-5 Show N Tel Runtime Tab, Assign Phone System
A line is enabled as soon as you assign an application to it. An enab l e d li ne is id entif i e d by a n “ X ” in it s
Informa tion
area.
Enabled
field in the
To deactivate one or more lines:
Lines
Select the line(s) in the
Lines
. Make sure that the “X” is gone from the
Lines Info rma t ion
area, then click
Enabled
Disable
field.
To reactivate one or more lines:
Select the line(s) in the
Lines
.
Lines Info rma t ion
area. Click
Enable
To remove an application assignment from one or more lines:
Select the line(s) in the
Lines Info rma t ion
area. Click
Clear Lines
Setting Telephone User Interface Parameters
OnePoint Messenger is insta lled with a set of default telephone inter­face settings that m inimiz e your ne ed to amend th em for the sy stem t o be operational. Read Chapter 1 in the OnePoint Messenger Adminis- trator Guide for an overview of tasks and applications and Chapter 3 in that guide for details on using the Unified Messaging Snap-in to Microsoft Management Console (MMC) to edit the settings.
78 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re
.
To access the Unified Messaging Snap-in to MMC:
1. One the Telephony Server, double-click the TSAdmin icon on
the desktop, or start Microsoft Management Console from the Windows Start menu.
2. Select the appropriate page or node, as listed below with the affected setting.
The following settings are those which you need to set or are most likely to want to revise:
Messaging Pilot Number—This is the Message Center exten- sion which users dial to access voice mail. Use the Message Center page of the Applications node.
Default Fax Number—This is the phone number of a fax machine that acts as the default destination of faxes and e-mail that users download to a "Personal F ax Number" when they retrieve messages. Use the System Information property page in the System Configuration node to set the number.
The Exchange Administrator can change the phone number on a per-user basis in each user’s Exchange profile. Each user can do so via the TUI.
Enable Operator—Enter your operator’s extension number in the Attendant Extension field on the Attendant Configuration page. Users will dial 0 and be routed to this extensi on.
Autom at ed Attendant— Enter the Automated Attendant exten­sion number in the associated Pilot Number field that you assigned in “Programming the Automated Attendant (Reception­ist)” on page 43 in Chapter 3 here. Use the Automated Atten- dant page of the Applications node. On that page you can specify whether to invoke a menu or invoke the Simple Atten­dant, and you can set Automated Attendant greetings.
Attend ant M a ilb ox number—Use the S y s tem I nfo rmation property page in the System Configuration node to assign a mailbox that collect s voice messa ges from callers who do not enter a specific conta ct exte nsion when prompted. You can use the mailbox number of the Telephony Server administrator or another mailbox. If you enter another mailbox number, you must also create the mailbox in Exchange. See Chapt er 2 in the OnePoint Messenger Administrator Guide for details
Setting Telephone User Interface Parameters 79
Fax on Demand—Enter the Fax on Demand pilot number in the Fax on Demand page of the Applications node.
TUI prompt lan g ua ge—T o change the default prompt language (U.S. English) used by the Telephone User Interface outside of mailboxes, use the Syste m Information page. To change the default prompt language (U. S. English) used by the Telephone User Interfa ce inside of mailboxes, use the Mailbox Defaults page under the System Configuration node.
Editing the Telsrvr.ini File
T o enable Message Waiting signals to be sent from OnePoint Mes­senger to users’ extensions and pagers, the MWIPilotNumber entry in the telsrvr.ini file must be associa ted with the Message Center pilot number of OnePoint Messenger, as created on the PBX.
To enter the Message Center pilot number in the telsrvr.ini file:
1. Open a text editor such as Windows Notepad.
2. Use the editor to edit the telsrvr.ini file that is in the directory C:\SNT\Telsrvr.
3. Scroll through the file until you find the following entry:
MWIPil ot Num be r =
4. To the right of the equals sign, enter the pilot number of the Tele­phony Server Message Center, as programmed on the PBX.
This is the number of the HCI Reroute that you entered in Hunt Group Assignment (see “Assi gning a Hunt Group to the Mes­sage Center” on page 39 in Chapter 2 for more information.)
5. Click Save, then exit.
Testing Telephony Server Start and Stop
1. Reboot the Telephony Server.
2. Click the Windows Start button, then choose Programs, then OnePoint M ess en g er, then Telephony Server Monitor (TSMon). For de tails on TSMon, se e the online help or C hapter 5 in the One Point Messenger Administrator Guide.
3. In Telephony Server Monitor (TSMon), c lick the Start button. Alternativel y, choose Start from the File menu (or Ctrl+F7 ).
80 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re
4. Observe that the Telephony Server services are listed in the task monitor window, and their operational mode changes from Stopped to Running.
5. To stop services, click either Stop or Stop Immediately. Observe that the Telephony Server services change to Stopped.
Configuring OnePoint Messenger to Auto-start
OnePoint Messenger insta lls with Telephony Server configured for manual starting and stoppi ng. After you have tested operation in a manual mode, you can set services to start automatically on a reboot.
NOTE: If your AFC card has the synch ron ization daughterboard, the Telephony Server can continue running through an SX-2000 redun­dancy switchover. However, if the SX-2000 is shut down and restarted, you must reboot the Telephony Server.
1. Double-click the OnePoint Messenger folder located on the desktop of the Telephony Server.
2. Double-click the Telephony Server Monitor icon.
3. From the File menu of Telephony Server Monitor , choos e Set the Tserver to Start Mode Automatic.
4. From the File menu, choose Exit.
5. Click the Windows Start button, then choose Run, then enter:
C:\NMS\AG\Demos\AGMSVC\AGCFG.EXE -install
6. From Windows NT Explorer, delete NMS Star t from the star- tup folder. The path is typically:
C:\WINNT\Profiles\All Users\Start Menu\Programs\ Startup\ NM S Sta r t
7. Restart your Telephony Server.
NOTE: You should run NMS Start once for each new hardware con­figuration before setting the system to auto-start.
Running the Telephony Applications
If, in Telephony Serve r Monitor, you have set Telephony Server ser­vices to start automatically when the computer boots, services will
Running the Telephony Applications 81
start without requiring you to log in. If you have not set services to auto-start, use Telephony Server Monitor to start them manually.
If services are alre ad y started , you can stop and start individual tele­phony applications by selecti ng the line in the Operate and Monitor window of Show N Te l Manager, then using the Start and Stop com­mands, for tasks such as realloc ating resources. Do not stop Show N T el through Operate and Monitor, because Operate and Monitor does not control all Telephony Server services.
Reassigning Lines to Other Applications
You can quickly reallocate telephony applicati on resour ces. For example, if you are running a faxback syste m and tempor arily need more lines for Fax on Demand, you can replace some Telephony Server line assig nments wi th Fax o n Demand. If you a dd anothe r line card, you can easily append the new line assignments to the current assignments.
1. Start Show N Tel Manager.
2. From the Tools m enu, choose Operate and Monito r. The Oper-
ate and Monitor Show N T el window appears, as in Figure 5-6.
82 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re
Figure 5-6 Show N Tel Mgr, Operate and Mo nitor Show N Tel Window
g
y
CAUTION!
Operate and Monitor
in the
Use the
Start System
dialog of Show N Te l only in
Stop System
and
buttons
testing mode and under direction from Product Technical Sup­port. Other OnePoint Messenger se rvices are not controlled by those buttons. Instead, use TSMon, as described on page 80.
3. Select the lines that you want to reassign, then click
4. From the
5. Select the
Tools
menu, choose
Runtime
tab, as shown in Figure 5-4.
6. Select the line(s) to reass ign in the select the application to assign in the area, then click
Running the Telephony Applications 83
Assign Program
ShowNTe l Setup
Lines Information
Program Information
.
Stop Line(s)
.
area,
.
7. If your new applic ation re quire s a change in t he set up on the P BX of the line connecting to the associated port, make the change on PBX before restarting the line .
8. Switch to the Operate and Monitor Show N Te l window, as shown in Figure 5-6.
9. Select the lines that you reassigned, then click Star t Lines.
84 Chapter 7, Configuring OnePoint Messenger PBX Integration So ftw a re
6. Troubleshooting the Integration
This chapter covers system validation tests and troubleshooting. It contains these sections]
Section Page
System Validation Tests 85 Testing the Network Connection 86
System Validation Tests
The rigorous way to ensure a successful installation is to continually validate as you install components. Validation is the process of inspecting and te sting to make sure that components are installed and operating corr ectly when there is no evidence of a problem. Perform­ing timely validation reduces the set of possible problems that must be considered when a problem occurs.
For that reason, the OnePoint Messenger Installation Guide and this integration guide contain valida tion tests in each chapter that validate the successful installation of the components covered in that chapter. In addition, the OnePoint Messenger software suite include s the Ver­sion Reader validation utility for checking build levels, and the OnePoint Messenger components fully utilize native Windows NT diagnostic capabilities, augmented by MiTAI logs, NMS logs, the Operate and Monitor window in Show N Tel, and SNT Trace and OnePoint Messenger Trace Manager. See Chapter 5 in the OnePoint Messenger Administrator Guide for a survey of those uti lities and logs.
Running Validation Tests
The Event V iewer of both the Exchange and Telephony Server com­puters can be checked to see what messages were generated by the installati on process. On startup, the Show N Te l Error Log is also a
OnePoint Messenger/SX-2000 Integration Guide
, Issue 2, 12/14/00 85
useful place to check to see that hardware is communicating. Error messages in that log sugge st hardwa re configur ation c onflicts. Errors in the NT Event Log on inst allation indicate that you should consider reinstalling or at least getting outside help.
Te st ing the Network Connection
The following sequence pres ent s a basic network “ping” test.
1. Log on to the Telephony Server as TSAdmin.
2. Select your domain name from the Domain drop-down list, then
click OK.
3. From the Windows Start menu, choose Programs, then Com- mand Prompt.
4. In the Command Prompt window type:
ping <IP address>
<IP address> is the IP address of the Telephony Server
5. The screen should display:
C:\>ping <server name>
Pinging <servername>.<domain Name> [IP Address] with 32 bytes of data:
Reply from <IP Address>: bytes=32 time=20ms TTL=128 Reply fr om <I P Ad dr ess>: bytes =32 time=1ms TTL=12 8 Reply from <IP Address>: bytes=32 time=44ms TTL=128 Reply fr om <I P Ad dr ess>: bytes =32 time=2ms TTL=12 8
6. Carry out the same test, pinging the Network Gat eway and the Exchange Server by name.
86 Chapter 6, Troubleshooting the Integration
A. PBX Inte gration W orks heet
This appendix provides a workshee t fo r mapping PBX lines to Tele­phony Server lines. It contains these sections:
Section Page
Wor kflow Overview 87 PBX Integration W orksheet (Sample of a completed
worksheet)
Numbe ring Po rt s
Creating Hunt Groups
PBX Integration W orksheet 91
Workflow Overview
Use the PBX Integration Worksheet provided at the end of this appendix to list the PBX trunks that are to be connecte d to the Tele­phony Server and their associated Show N Tel lines and telephony applications. The wor ksheet c an be used to pl an the line assi gnments, edited to note changes from the plan, and archived to maintain a record of those mappings and the installed cards.
Edit the worksheet in this sequence: 1 Enter the computer name and IP of the Telephony Server. 2 Complete the last four columns—Line Card Type and Slot,
87
89 89
Line Card Port, SNT Line, and Telephony Applicatio ns— while making notes by the pilot numbers on which to create and how to provide their hunt groups, whether discrete or overlap­ping.
3 The PBX technician completes these parts of the works heet:
The pilot numbers and hunt groups
The first column—Ext./Trunk
4 The OnePoint Messenger installer uses the completed worksheet
to install the cards in their assigned slots, configure the software, and validate the correct operation of each port, then note on the
OnePoint Messenger/SX-2000 Integration Guide
Issue 2, 12/14/00
,
87
worksheet any changes from the plan. For details on mapping Show N Te l lines to trunks and assigning telephony applications, see “Show N Tel Setup Procedures” on page 68 in Chapter 5.
5 After checking the work, the project manager should enter the
completion date, then copy the works heet for the use of the Tele­phony Server administrator before archiving it in the project file.
A sample of a completed worksheet on page 90 shows a Telephony Server with three AG-8 cards and a fax card. The three dialed ser­vices have been given pilot numbers and overlapping hunt groups. T ypically, an SX-2000 integration uses a Mitel AFC card, which has a fiber connection, to handle all calls, so there is no need to fil l in the Slot and Line Card Type Column, other than noting
PBX Integration Worksheet Fields
The fields in the works h eet are:
Configuration Completion Date: The date when the full configuration was complete and validated
Telephony Server Name and IP: The Windows NT domain computer name and TCP/IP address; the IP can correlate the archived worksheet with the Te lephony Server if the server is renamed after the worksheet is archived.
Pilot Number: The phone numbers to di al to access e ach service. Enter these numbers in t he Messaging, Au tomated At tenda nt, a nd Fax on Demand pages of TS Admin. See “Setting Telephone User Interfa ce Pa ram et ers ” on page 78 in Chap t er 5 for det ail s.
Hunt Group: The extensions accessed by the associated pilot
Ext./Trunk#: The telephone extension numbers or trunk numbers assigned on the PBX. The service level of a line must support the associated Telephony Server function.
Slot and Line Card Type: The line card model and the Telephony Server slot in which it is inserted, counted from the left edge of the backplane, as viewe d from the back of the Telephony Server
Line Card Port: The number of the Telephony Server line card port to which the associated PBX line is attac hed. In the case of the AG-8, each connector on the card hosts two ports. The connector close st to the LED on the bracket of the line card hosts Port 1A and 1B, the next hosts 2A and 2B, and so forth.
88 Appendix A, PBX Integration Worksheet
SNT Line: The Show N Tel line associated with the line card
port. Enter these lines on the Device Map tab of Show N Tel. See Chapter 5 (“Configuring Show N Tel with a PBX” on page 68) for details .
Telephony Application: The application that runs on the
associated line. Assign these applications in Show N Tel Manager Runtime. See “Assigning Programs to Lines” on page 72 in Chapter 5 for details.
NOTE: Use this worksheet with the directions in Chapter 2 (see page 25) to program the PBX, Chapter 3 (see page 45) to connect the lines between the PBX and the Telephony Server, and Chapter 5 (page 67) to configure Telephony Server software.
Numb ering Port s
For the SX-2000 integration usin g an AFC card, the job of physically matching lines to ports is obviated, because the AFC card gangs the ports into a single fiber connect ion, simplifying setup. In the sample of a completed worksheet on page 90, the Slot and Line Card Type column shows only the AFC card. The next page of the worksheet would show the other three ports supported by the AFC card, and the slots that the DSP card(s) and fax card(s) occupy.
The Line Card Port column does not contain entries in this case, because the AFC card has only one connection. Actually, it has two connections—a TX (send) and an RX (receive).
Creating Hunt Groups
In the example, the Message Center hunt group is compri sed of exten­sions using two number sequences. This can occur when there is not a large enoug h group of seque ntial extensions a vaila ble t o provide the desired hunt group size.
In the example , the Automated Attendant ha s a pilot number th at call s the same hunt group as that assigned to the Message Center, giving callers to each service the same priority for accessing connections to the two services. The Fax on Demand pilot number, in addition to having access to the Message Center hunt group, has access to two lines dedicated to i t, giving it the highest priority of the three services. For a discussion of options in setting up pilot numbers and hunt groups, see “Integration Strategy” on page 16 in Chapte r 1.
Workflow Overview 89
PBX Integration Worksheet
(
Sample of a completed
worksheet)
Configuration Completion Date: 6/1/00 Telephony Server Name: AllwaysUp IP: 128.52.12.1
Service Pilot Number Hunt Grou p
Automated Atten da n t Fax on Demand Message Center
Ext./Trunk#
Trunk 100 Slot 1: AFC 1 Telephon y Server Trunk 101 2 “ Trunk 102 3 “ Trunk 103 4 “ Trunk 104 5 “ Trunk 105 6 “ Trunk 106 7 “ Trunk 107 8 “ Trunk 108 " 1A 9 “ Trunk 109 1B 10 “ Tr unk 11 0 2A 11
Slot and
Line Card Type
5001 use Message Center hunt group 5002 Extensions 5102, 5103 + Message Center hunt group 5000
Extensions
Line
Card
Port
5103–5108, 5201–5210
SNT Line
Telephony
Application
Trunk 111 2B 12 “ Trunk 112 3A 13 “ Trunk 113 3B 14 “ Trunk 114 4A 15 Notification (Full) Trunk 115 4B 16 “ Trunk 116 " 1A 17 SendFax Trunk 117 1B 18 “ Trunk 118 2A 19 “ Trunk 119 2B 20 “ Trunk 120 3A 21 Fax on Demand
90 Appendix A, PBX Integration Worksheet
PBX Integration Worksheet
Configuration Completion Date: Telephony Server Name: IP:
Service Pilot Number Hunt Grou p
Automated Atten da n t Fax on Demand Message Center
Ext./T runk#
Slot and
Line Card Type
Line Card
Port
SNT Line
Telephony
Application
PBX Integration Worksheet 91
92
Index
A
Active Call CTI Active Call Han dler telephony app lication Address for Message Control AFC
45, 57
AFC card
installing
synchroniz ation daughterboard AFC driver AFC drivers AG-0
46, 57, 72
AG-24
46, 57
AG-8
46
Alarm Debounce Timer Alert Device Always Alternative number Applicat ions node of TS Admin ARS
39
Assigning Progra ms to Lines Attendant Configuration pa ge of TS Admin Attendant Mailbox number Auto Logon Automated Attendant
hunt group and pilot
Programming the
setting greeting for Automated Rece pt ionis t (se e Automate d Att en-
Automatic Route Selection (ARS) AutoRecep telephony application
64
dant)
72
72
34
57
81
57
35
40
41
80
72
79
79
13
16, 26, 27, 79
89
43
79
27
29
72
B
B8ZS Zero Code Suppression BER
35
Board Type British English Brooktrout fax card Brooktrout Tec hnology TR-114 fax cards
55
72
12
35
51
C
Cabinet Assignment form Call flow overview Calling Line Informati on (CLI) Call-Me Call-Me/Meet-Me CEPT card Circular hunt group Circular hunt mode Class of Restr iction Class of Restriction (COR) Class of Service Class of Service node of MMC Clock Ref COS 64 CR Always CRC CSU CTI CTI Server CvNotify (Notifications validation tool)
28
31, 36
31, 37
55
39
29
35
35
31
34
33
14
26
26
38
39
27, 43
37
75
D
DASSII Data Call Alternate Digit Inversion Default Fax Number Dialed ser v i ce s DID fax Digital Link Assignment Digital Link Assignment form Digital link des criptor Digital Link Fault Delay Timer Digital Trunks Direct Answer to Int ernal Messa g e Directory Number Directory Number 7999 Documentation
36
79
25
26
35, 36
27
41
16, 21
OnePoint Messenger
PDF versions of
35
36, 41
36
35
13
29, 39
19–24 21
75
OnePoint Messenger/SX-2000 Integration Guide
, Issue 2, 12/14/00 93
text conventions used in
other
21
thir d p ar ty DPNSS Driver, AFC DSP
57
DSX
35
DTRX Herald Message Dual Seizure Priority
19
31, 36
64
36
32
22–23
E
E1 Line Enable MVI P Exchange
35
55
Extension defined
10
F
Fax card
installing on Telephony Server
compatible Brooktrout products
products supported by OnePoint Messe n-
ger
46
Fax DID Fax on Demand
Fax on Demand page of TS Admin Fax on Demand telephony application Fax services, managing Fiber distributed digital service unit Fiber distributed systems Fiber Link Synchronization Fiber links Field Change Instructions (FCI) Forms ch ec k li st Forms, SX-2000 Forward to Personal Greet ing Framing Losses
26
11, 16, 27
hunt group and pilot
33
29
33
35
89
21
33
59
57
13
51
80
72
33
G
Go Offhook before Making New Calls field Go Onhook to Complete Transfer field Greetings, edit Grounding strap (Earth)
11
59
69
69
H
Hardware, switch integration HCI link HCI Reroute HCI Traffic Level HCIReroute Hosts file, editing Hunt group
Hunt groups Hunt Mode
38
29, 41
33
40
65
41
assignment Message Center
39
89
38, 40
circular Fax on Demand
39
39
44
68–72
I
I/O Base Address Inst allation
OnePoint Messenge r sources of instruc tion
requisit e skills of installer Installation Guide, organization of Integ r at ed Digi ta l A ccess Integration benefits Interrupt (IRQ), setting the ISDN BRI Mode
49, 55
9
19
20
34
12
55
36
L
Languages tab Latin American Spanish Line ca rds
installing on Telephony Server computer
Line Encoding Link Descriptor Assignment
72
72
compatible NMS products enabling Mitai/AFC setting up and configuring NMS p rod-
ucts
53–56
53
57–59
55
34
M
Mailbox Defaults pag e of TS Admin Mailboxes, creating Manuals
OnePoint Messenger
16, 21
20–24
80
94
OnePoint Messenger/SX-2000 Int egr ation Guide
PDF versions of text conventions used in
thir d p ar ty
Manufacturer’s Feature Resource Dimension
19
21
22–23
32
Maximum Network Hops, Fax on Demand Messag e C en t er
defined
hunt group and pilot num ber Message Center hunt group Message Delivery telephony application Messag e N o tificat i on message URL
http
Message Wait in g Message Waiting Indicator Messaging fa ult-tolerance Messaging Pilot Number Microsoft Certified Systems Engineer techni-
Microsoft Management Console MiTAI
57
checking the PBX link
installation
installing Telephony Server to enable MiTAI 7.5.3 MiTAI CD-ROM Mitel Applica tion Fiber Controller (AFC)
14, 26
16
13
//www.mitel.com
16, 75
cian cert i fi c at io n
61
57
57
89
39
24
27
73
79
19
75
65
44
72
57
45,
57
Mitel SX-200 Mitel SX-2000 Mitel Telephony Application Interface (Mi-
MSDN-DPNSS-DASSII Trunk Circui t De-
MTAIX Multip le Use Po r ts Multi-Vendor Integration Protocol (MVIP) Music On Hold MVIP Stream MWI
28
MWIPilotNumber
TAI)
scriptor
65
25
25
57
36
13
48
32
55
39
N
Natural MicroSystems (NMS) line cards
12
NIGHT RAD NMS
46
NMS card NMS Configuration NMS line cards Notification Server
modifying phone system definition for Notification Server telephony application NT (See Windows NT Server)
40
38
53
57
27, 74
O
OnePoint Messenger
Administrator Guide
configuring auto-start
described
documentation for
requisit e skills for installation of
User Guide
utilities
21
OnePoint Messenger/SX-200 Integration
Guide, conventions Operator, Enable Other documentation Outdial lines Out d ial port s Outgoing faxes
27
27, 28
9
16, 21
9–10
20–21
21
79
21
26
P
Pager Settings page of MMC Paging
27, 28
assigning permissi ons for Pause af t er A bo r t Tra n sf er Pause aft er Tr an sf e r PBX forms checklist PBX Integration Worksheet PDF versions of manuals Phase Timer Pilot numbers Ping
86
Port Numbering Post Office Resiliency Programming the SX-2000 LIGHT Public Network Access via DPNSS
40
69
29
21
89
89
73
75
73
81
19
22
75
75
69
87–91
25
31
Index 95
Q
QuickFax
72, 75
R
RAD1, RAD2 Redirect Calls with Answer Transfer field Route Assignment
40
69
41, 42
S
Satellite Link Satellite PBX Send Fax SendFax telephony applicat ion Server Hosts file
editing
Show N Tel
setup
Show N Tel Runtime
Show N Tel Manager
Single Line Assignment Form Slip Rate Spanish, Latin America n Speed Call Assignment form Station Service Assignment Form Stations, client SUPERSET Callback Message Cancel Timer
Supporting pag ing Switch integration SX-000 forms checklist SX-200 SX-2000
programming
redundancy switchover System Configuration Form System Configur ation node of TS Admin
System Informati on property pa ge of TS Admin
System Options Assignment form System S p ee d Cal l As si g n men t fo r m System validation tests
35
36
28
65
28
tab illust rations using to integrate PBX
69
35
72
31
32
27 67–72
29
25
25
25
80 79
85
73
67–72
39
40
39
81
33
79,
32
40
T
TAPI
45
Call Control
Monitor Allowed Technical Publications, Contacting Mitel Telephony Applications Telephony Server
application in Show N Tel Manager
described
editing the Telsrvr file
inte g ra t io n wi th a s w it ch ( P BX)
operating and maint aining
telephony applications provided by Telephony Server computer
defined Telephony Server telephony application Telephony User Interface, configuring Telsrvr.ini Terminal hunt group Text-to-Speech (TTS) dictionary, editing Threshold TR114 fax card Transfer with Consultation Cal l field Troubleshooting Trunk Assignment Trunk Assignment form Trunk circuit desc riptor Trunk Circuit Descriptor Number Trunk Group Assignment Trunk Group Busy, Fax on Demand Trunk Service Assignment Trunk Service Assignment form Trunks
28, 31
TS Admin (Unified Messaging Snap-in) TUI prompt language Tx Line
35
31
31
72
11
10
39, 80
38
40
51
85
38
37
37
38
80
U
U.K. English U.S. English Unified Messaging Unified Messaging Snap-in Use Complete Transfer field User mailboxes, creating Utilities, OnePoint Messenger
72
72
9
16, 21
24
73
80
67
21
72
73
21
11
69
36
44
37
37
75
75
69
21
96
OnePoint Messenger/SX-2000 Int egr ation Guide
V
Voice Board parameters, Show N Tel Voice Co d ecs
55
W
Windows NT
service pack Windows NT 4.0 Server Windows NT Server
applications used in Telephony Server Worksheet, PBX Integration
57
57
87–91
72
11
Index 97
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