Mitel OnePoint Messenger 2 .0 Service Manual

Release Notes

OnePoint M essenger 2.0, Service Pack 1

Part Number 56000301, Rev. D

December 14, 2000

The following release notes provide information about OnePoint MessengerTMversion 2.0, including notes on new features, installation notes, notes on problem fixes, notes on open issues and workarounds, and a section on technical documentation for OnePoint Messenger 2.0. This document includes the following sections in this order:

• Table of Contents

• New in This Version of the Release Notes

• Installation_Notes for this Release

• Feature Enhancements

• Software Compatible with OnePoint Messenger 2.0

• Previously Listed Known Issues Fixed in Service Pack 1

• Previously Unlisted Issues Fixed in Service Pack 1

• Known Issues and Limitations

• Product and Configuration Notes

• Customer Documentation

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Corporation (MITEL). The information is subject to change without notice and should not be construed in any way as a commitment by MITEL or any of its affiliates or subsidiaries. MITEL and its affiliates and subsidiaries assume no responsibility for any error or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such changes.

Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written permission from Mitel Corporation.

Host Command Interface, HCI, MITEL, MiTAI, NuPoint Messenger, NuPoint Voice, NuPoint Fax, NuPoint Agent, OnePoint Messenger, SUPERSET, SX-200 and SX-2000 are trademarks of Mitel Corporation. Windows 95 and Windows NT are trademarks of Microsoft Corporation. Pentium is a trademark of Intel Corporation. All other product names specified in this document are trademarks of their corresponding owners.

Part Number: 56000301, Rev. D

December 14, 2000

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, Trademark of MITEL Corporation.

OnePoint Messenger 2.0 Release Notes, Revision D P/N 56000301,Rev. D, December 14, 2000 Page 2

Table of Contents

NEW IN REVISION D OF THE RELEASE NOTES.........................................................6

NEW IN REVISION C OF THE RELEASE NOTES.........................................................8

INSTALLATION NOTES.................................................................................................8

Installation Notes for Service Pack 1 .....................................................................................................9

General Installation Notes....................................................................................................................10

Turnkey Telephony ServerInstallation Notes.....................................................................................11

Installing or Reinstalling Base Releases ...............................................................................................12

Upgrading fromOnePoint Messenger 1.1............................................................................................ 12

Upgrading the Telephony Server .........................................................................................................12

Upgrading the Exchange Server..........................................................................................................12

Upgrading User Systems.....................................................................................................................16

Removing OnePoint Messenger 2.0......................................................................................................16

FEATURE ENHANCEMENTS.......................................................................................16

Cvviewmsg.exe Utility........................................................................................................................16

Prompt Languages Now Include Dutch and Canadian French..............................................................16

Tracebak.cfg Provides SNT Trace Log Limit (CR 4000-114040)........................................................17

SOFTWARE COMPATIBLE WITH ONEPOINT MESSENGER 2.0 ..............................17

ISSUES FIXED IN SERVICE PACK 1 ...........................................................................18

Previously Listed Known Issues Fixed in Service Pack1 ....................................................................18

AG Config, Benign Error Message (CR 4000-113769)........................................................................18

FAX: No Answer after Receiving Fax (CR 4000-113995, CR 4000-114000)......................................18

IsolatedAG-0 Ports Answer with Dead Air (CR 4000-113812)........................................................... 18

Language Defaults (CR 4000-113653; also CR 4000-113996)............................................................19

MWI Restart when ExchangeRebooted (CR 4000-113977)................................................................19

RPC Error when Editing User Profile (CR 4000-113847)....................................................................19

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SDR: # and * Keys with "Allow cut through extensions" (CR 4000-114009) .......................................19

SDR: Eight-second Delay during Transfer (CR 4000-114010) ............................................................19

SX-2000: System Recovery after Loss of MiTAI Link (CR 4000-113992).......................................... 19

Text-to-Speech (TTS) Dictionary Editing (CR 4000-113874)..............................................................19

TUI: TTS Announces Name of Reply Recipient (CR 4000-113923).................................................... 19

Previously Unlisted Issues Fixedin Service Pack 1..............................................................................20

Attendant Extension Highlightedwhen Attendant Deselected (CR 4000-114111).................................20

Attendant Mailbox Available from the Automated Attendant (CR 4000-113889).................................20

Business Hours Did Not Control Greeting Correctly (CR 4000-113726)..............................................20

Callback Number Prompts (CR 4000-114070)....................................................................................20

Correction to Installation of DAO (CR 4000-113908).........................................................................20

Correction to Installation of SNT SR 2 Baypt24NMS Patch (CR 4000-113907) .................................20

Directory Initialization Program Warning to Stop Services (CR 4000-113994, CR 4000-113991) .......21

Faxes Delivered in Walkaway Fax or DID Fax Call (CR 4000-114041)..............................................21

Fax Tone Generated for Fax Sent by Desktop Client (CR 4000-114136)............................................ 21

Group Configuration Node of TS Admin, Plus Sign (CR 4000-114114) ..............................................21

Logging into Mailbox That Has No Extension (CR 4000-113859).......................................................21

PIN (Prefix String) For a Pager (CR 4000-113905) ............................................................................21

Port Does Not Answer (CR 4000-114052, CR 4000-114075) .............................................................21

SDR Option "Deliver Fax to Caller" Prompts (CR 4000-114042)........................................................21

Timeout Value Setting for Caller Response (CR 4000-113169, CR 4000-113656) ..............................22

Timestamp on VPIM Messages (CR 4000-113984) ............................................................................22

TMP Files Cleaned from Telephony Server (CR 4000-114028)...........................................................22

KNOWN ISSUES AND LIMITATIONS..........................................................................22

Known Issues .......................................................................................................................................22

100% CPU Utilization (CR 4000-113918)..........................................................................................22

Brooktrout Fax Configuration Wizard, Inconsistent Operation (CR 4000-114019) ..............................22

Call Answering, Ring Delay (CR 4000-113706) .................................................................................22

Directory Synchronization Fails if Exchange Server Is Down (CR 4000-114023)................................23

Directory Synchronization Fails for Mailbo x Named with Digits (CR 4000-114161)...........................23

Holiday Definitions in TS Admin (CR 4000-113914)..........................................................................23

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Installation Delay (CR 4000-114268) .................................................................................................23

Message Delivery Page Prompts Incorrect (CR 4000-113926).............................................................23

Show N Tel (SNT) Phone System Tone Table (CR 4000-113858).......................................................24

TUI: System Erroneously Announces "Your message sent…"(CR 4000-113677).................................25

Limitations of the Software.................................................................................................................. 25

Call-Me/Meet-Me SessionTermination...............................................................................................25

Fax Document Subject........................................................................................................................26

Fax on Demand.................................................................................................................................. 26

Greetings and Prompts RecordingOptions..........................................................................................26

NewHolidayDefinition......................................................................................................................26

Online Help........................................................................................................................................26

Outlook Next and Previous Buttons .................................................................................................... 27

PRODUCT AND CONFIGURATION NOTES................................................................27

Brooktrout Fax Configuration Wizard................................................................................................. 27

Export Buttonin Statistics Reporting Program....................................................................................27

Fax Cover Page Logo.........................................................................................................................28

Important SafetyInformation—Grounding (Earth)..............................................................................28

Line Card Settings.............................................................................................................................. 28

Remote Installationof TS Admin........................................................................................................ 28

SX-2000 PBX Integration...................................................................................................................29

Text-to-Speech (TTS) Dictionary Editor.............................................................................................29

CUSTOMER DOCUMENTATION .................................................................................29

Online Help..........................................................................................................................................29

OnePoint Messenger2.0 Documentation Set .......................................................................................29

Contacting Technical Publications.......................................................................................................30

AcrobatReader.................................................................................................................................... 30

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New in Revision D of the Release Notes

This Revision D of the OnePoint Messenger 2.0 Release Notes is for Service Pack 1. The following summary lists the changes in the Notes from the previous revision:

• The "Installation_Notes" section contains these changes:

• Use NuPoint Messenger RSD 2 when integrating OnePoint Messenger with NuPoint

Messenger.

• Set startup mode to Manual when running SmartUpdate.

• The "NewFeatures" section contains a note about the two new prompt languages introduced in

Service Pack 1 and about two new utilities—Cvviewmsg.exe and Tracebak.cfg.

• The following table summarizes the problems fixed this Service Pack 1 that had been in the list

of Known Issues in the previous version of the Release Notes. For details, see the section "Previously Listed Known Issues Fixed in Service Pack 1".

Problem Number Short Description

4000-113653; 4000-113996

4000-113769 AG Config, Benign Error Message 4000-113812 Isolated AG-0 Ports Answer with Dead Air 4000-113847 RPC Error-User Profile Editing Error Message 4000-113874 Text-to-Speech Dictionary Not Editable 4000-113977 MWI Restart when ExchangeRebooted 4000-113992 SX-2000: System Recovery after Loss of MiTAI Link 4000-113923 TUI: TTS Announces Name of Reply Recipient (CR) 4000-113995 FAX: Telephony Server Does Not Answer after Receiving Fax 4000-114009 SDR: # and * Keys Do Not Work with "Allow cut through

4000-114010 SDR: Eight-second Delay during Transfer

Language Defaults

extensions"

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• The following table summarizes the problems fixed this Service Pack 1 that were not in the list

of Known Issues in the Release Notes for the base release. For details, see the section "Previously Unlisted Issues":

Problem Number Short Description

4000-113169,

Timeout Value Setting for Caller Response

4000-113656 4000-113726 Business Hours Did Not Control Greeting Correctly 4000-113859 Logging into Mailbox That Has No Extension 4000-113889 Attendant Mailbox Availablefrom the Automated Attendant 4000-113905 PIN (Prefix String) For a Pager 4000-113907 Correction to Installation of SNT SR 2 Baypt24NMS Patch 4000-113908 Correction to Installation of DAO 4000-113984 Timestamp on VPIM Messages 4000-113994,

Directory Initialization Program Warning to Stop Services

4000-113991 4000-114028 TMP Files Cleaned from Telephony Server 4000-114041 Faxes Delivered in Walkaway Fax or DID Fax Call 4000-114042 SDR Option "Deliver Fax to Caller" Prompts 4000-114052,

Port Does Not Answer

4000-114075 4000-114070 Callback Number Prompts 4000-114111 Attendant Extension Highlighted when Disabled 4000-114114 Group Configuration Node of TS Admin, Plus Sign 4000-114136 Fax Tone Generated for Fax Sent by Desktop Client

• The "Known Issues" section contains several new previously unlisted issues:

• The Telephony Server directory is erased by the 2 A.M. directory synchronization if the

Exchange Server is unavailable. (CR 4000-114023)

• Brooktrout Fax Configuration Wizard, Inconsistent Operation (CR 4000-114019)

• Directory Synchronization Fails if Exchange Server Is Down (CR 4000-114023)

• Directory Synchronization Fails for Mailbox Starting with Digit (CR 4000-114161)

• Installation Delay (CR 4000-114268)

• Message Delivery Page Prompts May Be Incorrect (CR 4000-113926)

• In the "Limitations of the Software" section, a note labeled "Fax Document Subject" says that

fax documents created by the Unified Fax Printer are limited to 45 characters in their Subject lines.

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• The section "Product and Configuration Notes" contains a note on the upgraded Brooktrout

Fax Configuration Wizard installed by OnePoint Messenger 2.0 Service Pack 1. The wizard now enables you to select A-Law encoding for the fax card.

New in Revision C of the Release Notes

The following changes are noted in Revision C of the OnePoint Messenger 2.0 Release Notes:

• The "Installation Notes" section contains augmented instructions for upgrading from OnePoint

Messenger 1.1.

• The section "Turnkey Telephony Server Installation Notes" notes the TS800 administrator

name and password installed at the factory.

• The "New Features" and "Documentation" sections list added support for Cisco CallManager

and Mitel Ipera IP PBXs and the documentation for the AllPoint Messenger integration with NuPoint Messenger.

• The section "Software Compatible with OnePoint Messenger 2.0" now lists Internet Explorer

5.0 or better as required on the Exchange Server to support Web access to messages.

• The section "Product and Configuration Notes" contains notes on the Export button of

Statistics Reporting Program, "Important Safety Information—Grounding (Earth)" and lists sources of updated documentation for previous product and configuration notes.

Installation Notes

This section is divided into six groups:

• Installation Notes for Service Pack 1

• General Installation Notes

• Turnkey Telephony Server Installation Notes

•

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Installing or Reinstalling Base Releases

• Upgrading from OnePoint Messenger 1.1

• Removing OnePoint Messenger 2.0

Installation Notes for Service Pack 1

Before installing Service Pack 1, read the notes in this section and in the sections "General Installation Notes" and "Installing or Reinstalling Base Releases". OnePoint Messenger 2.0 Service Pack 1 contains a full build of OnePoint Messenger. You can run it on a bare Windows NT 4.0 Server to create the Telephony Server, or you can run it in SmartUpdate mode on a Telephony Server that already contains OnePoint Messenger 2.0 software. To install it on a bare system, follow the directions in the OnePoint Messenger Installation Guide for installing OnePoint Messenger on bare systems.

To use SmartUpdate to install (these instructions are from Chapter 5 in the OnePoint Messenger Installation Guide) Service Pack 1:

1. Use Telephony Server Monitor (TSMon)tostop telephony services on the Telephony Server. In TSMon, change the start mode to manual until the update is completed. For details on TSMon, see “Using TSMon to Start and Stop Telephony Server” in Chapter 5 of the OnePoint Messenger Installation Guide.

2. Insert the OnePoint Messenger 2.0 Service Pack 1 CD-ROM. The OnePoint Messenger Installation Program starts and checks for OnePoint Messenger on the system.

3. If the Installation Program finds OnePoint Messenger on the system, it invokes SmartUpdate, which offers to back up the configuration files. If you do not accept, SmartUpdate skips the backup. If you accept, SmartUpdate backs up the files. If SmartUpdate cannot find a file, it displays an alert. The backed up files are stored in “SmartUpdate.zip.” SmartUpdate also creates the SmartUpdate.log file, listing the backed up files. Both files are stored in \OnePoint Messenger\bin.

4. Whenthe installation is complete, SmartUpdaterestores the configuration files, with SmartUpdate.zip as a permanent backup.

5. If you did not previously set up the Mail Transport Agent (MTA), as described in Procedure 4 in Chapter 3 of the OnePoint Messenger Installation Guide, and you now want to do so, or if you want to revise your Internet gateway address:

a. Click the Windows Start button, then choose Programs,thenVin traserver,andinstallservice.

Alternatively, start Internet Explorer.IntheAddress field, enter:

http://localhost:1967/mta.html

b. Press [Enter]. c. If an Enter Network Password screen appears, for User Name,enterTSAdmin (use the same

case as you used to log in), and for Password, enter the TSAdmin password. d. Optionally, click Save password in your password list. e. Click OK.TheMail Transport Agent Administration Web page appears. f. Click Internet MTA Config. The main MTA Configuration page appears.

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