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http://www.broadviewnet.com/CustomerC enter/OfficeSuite.asp. If you still have questi ons, email us at OfficeSuiteSupport@BroadviewNet.com or call 1.888.623 VOIP (8647).
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Backlit LCD 24-Key Phone Quick Reference Guide
Fixed Function Key Legend
Settings key - allows the user to set
the contrast text size and brightness
of the display
Hold key - puts current call on
hold
Cancel key - cancels current action Transfer and Conference key -
pressing once starts transfer,
twice starts conference
Redial key - displays list of recent ly
dialed calls. This key can also be
used to dial from a displayed list
Message key - Accesses your
voicemail
Make a call
1. Lift the Handset, or press a Line
Appearance memory key, or press
the function key.
2. Dial the number from the keypad.
- or -
Press a speed dial memory key.
Place a call on Hold
While on a call press the function
key.
Retrieve a call from Hold
Press the flashing Line Appearance
memory key.
Make a call using Redial
1. Press the function key (or the
REDIAL softkey), then:
2. Choose the number by scrolling
through the list with the Arrow keys.
3. Press the DIAL softkey.
Transfer a call
While on a call:
1. Press the
function key (or the
TRANSFER softkey).
2. Dial the number.
3. Press the
function key (or the
TRANSFER softkey) and hang up.
- or Announce the call, press the
function key (or the TRANSFER
softkey) and hang up.
Make a call using the Directory
1. Press the MENU softkey
2. Press the DIRECTORY softkey.
3. Enter the first letter of the name using
the keypad.
4. Use the Arrow keys to find the name.
5. Press the DIAL softkey.
Make a three way call
While on a call:
1. Press the
function key twice (or
the CONFERENCE softkey once).
2. Dial the second number.
3. Announce the call.
4. Press the
function key once (or
the CONFERENCE softkey) to join the
parties.
Mute a call
While on a call, press the function
key to toggle between turning off and on
the microphone.
Retrieve a message
Press the function key.
Follow the voice instructions.
Sign-Up For OfficeSuite® Tips and Tricks: http://broadviewnet.com/officesuite-tips
OfficeSuite® Quick Reference Guide
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Activating a phone
To activate a phone you need (1) an extension number, (2) a phone, and (3) a PIN.
The administrator can provide you with an extension number and default PIN.
1. Connect one end of an Ethernet cable to your network LAN jack and the other to
the phone port marked by the symbol on your phone.
2. If your network is not configured with Power Over Ethernet, connect the phone
power pack to a power outlet.
3. If you also need to connect your computer to the LAN, connect an Ethernet cable
from your computer's network port to the phone port marked PC.
4. Wait for the Information Area display to show "Logged Out".
5. Press the ACTIVATE softkey. The Information Area display will show:
Extension:
6. Enter your extension. If you have login/logout privileges, the Information Area
display will show:
PIN:
7. Enter your PIN.
8. Press the ENTER softkey. The Information Area display will show:
Extension: xxx
Employee Name
where xxx is the extension of your phone. You have successfully activated the phone
and can now make calls.
Logging in to the web administration interface
To log in to the web administration interface, follow these steps:
1. Open your web browser (Internet Explorer 6.0 or higher or Mozilla Firefox 1.5.0.4
or higher).
2. Enter the URL for telephone users (provided by your administrator).
The Login screen appears.
3. Enter your extension and PIN (provided by your administrator).
Your personal Home Page will appear.
For assistance on performing any of the functions on this page, select Help.
Programming Memory Keys
To customize your phone features, follow these steps:
1. Log in to the web administration interface.
2. Select My Phone in the left-hand menu.
3. Select Mitel 5330 IP Phone from the Phone Model dropdown list if this is not already displayed.
Note: The phone that you are currently logged into will be
marked with an *.
4. Select the page of the key you want to program.
5. Select the memory key that you want to program.
6.
Enter the information in the fields displayed in the Program
Memory Details window.
7. Select Save to save your changes or Close Window to
cancel your changes.
8. The programmed memory key labels will be shown beside
the keys on the phone's Memory Key Label Display.
Setting up your call coverage
Call coverage allows you to specify where calls you
do not answer should be directed. Call coverage
options include voice mail, an auto attendant, a coworker’s extension, or another phone number such
as your home number or cell phone.
To configure your call coverage, follow these steps:
1. Log in to the web administration interface.
2. Select My Settings in the left menu.
3. From the menu appearing in the main frame,
select View and edit call coverage options.
The main frame will display the call coverage
options.
4. Follow the on-screen instructions.
5. Select the Save button to save your changes.
Recording your name
announcement
Callers hear your recorded name announcement as
confirmation when they use the auto attendant name
directory to contact you.
Note: The recorded announcement is for the auto
attendant. It is not your voice mail greeting.
To record, or re-record your name announcement,
follow these steps:
1. Log in to the web administration interface.
2. Select Personal Details in the left menu.
3. Select the Record button on the Personal Details
page.
4. When a Record Prompt pop-up window is
displayed, follow the instructions.
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