Poste A6863i
Systèmes de communications A5000
A5380 and A5380ip
User’s Guide
AMT/PUD/TR/0015/5/1/EN
01/2015
Contents
Description of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Display symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Fox key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Voice prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Power saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Navigation key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Browsing the menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Alphabetical keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Correcting an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Standard codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Calling modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using the hands-free mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Using the micro-headset mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Using the group listening mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Use the intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Adjusting the listening volume level . . . . . . . . . . . . . . . . . . . . . . . . . .11
Making a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Dialling the number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Using the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Using the redial function (redialling of the last number called) . . . . . .13
Calling an attendant (switchboard) . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Calling a party back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Call by name directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Call by name via the directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Using the automatic callback function . . . . . . . . . . . . . . . . . . . . . . . .14
Notifying an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting the ring volume level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Answering the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Diverting calls to another extension . . . . . . . . . . . . . . . . . . . . . . . . . .17
Intercepting a call intended for another extension . . . . . . . . . . . . . . .17
I
Contents
During the call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the mute function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Placing a party on hold and resuming the call on the same phone . . 19
Placing the party on hold and resuming the call on another phone . 20
Swapping a call between two terminals in the same association . . . 20
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Calling a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Switching between two parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering a second external call . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Releasing one of the parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Other features available during a call . . . . . . . . . . . . . . . . . . . . . . . . 23
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Abbreviated numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Programming a personal abbreviated number . . . . . . . . . . . . . . . . . 25
Modifying a personal abbreviated number . . . . . . . . . . . . . . . . . . . . 25
Calling a personal abbreviated number . . . . . . . . . . . . . . . . . . . . . . 26
Deleting a personal abbreviated number . . . . . . . . . . . . . . . . . . . . . 26
Dialling a common abbreviated number . . . . . . . . . . . . . . . . . . . . . . 26
Call logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Description of the logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Missed calls log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Checking and calling from call logs . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing a record from the call lists . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing all records from a list . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Programming a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Deleting, modifying and exiting the programming . . . . . . . . . . . . . . . 34
Identifying the programmed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Call forwarding function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
II
Contents
Forwarding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Cancelling a forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Programming forwarding via a programmable key . . . . . . . . . . . . . . .37
Overriding the call forwarding function . . . . . . . . . . . . . . . . . . . . . . . .39
Message function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Accessing the messages received . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Notify function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Configuring and customising your voice mailbox . . . . . . . . . . . . . . . .42
Activating the forwarding of calls to the voice mailbox . . . . . . . . . . . .42
Defining call forwarding to the mailbox . . . . . . . . . . . . . . . . . . . . . . . .43
Calling up new messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Programming the access codes on a programmable key . . . . . . . . .44
Multi-key function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Programming the multi-key function . . . . . . . . . . . . . . . . . . . . . . . . . .45
Communicating with the multi-key function . . . . . . . . . . . . . . . . . . . .45
Multi-line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Programming the multi-line function . . . . . . . . . . . . . . . . . . . . . . . . . .47
Communicating with the multi-line function . . . . . . . . . . . . . . . . . . . .49
The supervision function. . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Programming the supervision function . . . . . . . . . . . . . . . . . . . . . . . .50
Communicating with the supervision function . . . . . . . . . . . . . . . . . .51
Executive key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Communicating with your privileged correspondents . . . . . . . . . . . . .52
Communicating with your non-privileged corespondents . . . . . . . . . .54
III
Contents
Filter function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Programming the filter function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Communicating with the filter function . . . . . . . . . . . . . . . . . . . . . . . 57
Alarm function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Programming the alarm function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Checking and adding an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Checking and cancelling an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Programming the alarm function via a programmed key . . . . . . . . . 61
"Do not disturb" function. . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using the "Do not disturb" function . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Overriding the "Do not disturb" function* . . . . . . . . . . . . . . . . . . . . . . 63
Programming the "Do not disturb" function on a programmable key 63
Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Activating the phone lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Calling an external party from the locked phone . . . . . . . . . . . . . . . . 64
Calling an emergency number from a locked phone . . . . . . . . . . . . . 65
Deactivating the phone lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Programming the alarm function via a programmed key . . . . . . . . . 65
Phone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Selecting and adjusting the phone ringer . . . . . . . . . . . . . . . . . . . . . 67
Programming a micro-headset connection . . . . . . . . . . . . . . . . . . . . 68
Programming automatic headset connection . . . . . . . . . . . . . . . . . . 69
Activating the interphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Adjusting the screen contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Adjusting the screen backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting the backlighting intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Customising the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Choosing the language of the phone . . . . . . . . . . . . . . . . . . . . . . . . 72
Checking the coordinates of the phone . . . . . . . . . . . . . . . . . . . . . . . 73
Local settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
IV
Contents
Other functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
General standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Programming the General standby function via a programmable key 74
Group deactivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Programming the Group deactivation function via a programmable key . 76
The squatt function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Identity presentation function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Login/Logout function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Line protection function during data transmission . . . . . . . . . . . . . . .81
On-hold function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Store and redial function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Appendices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Glossary (terms you should know) . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Troubleshooting Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Installation of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Mounting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Connection of the Aastra 5380IP . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Aastra 5380 connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Unmounting the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Connection of an M530 extension module . . . . . . . . . . . . . . . . . . . . .90
Tips and safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Information for the user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
V
Description of the phone
Menu
1
6:
5
8
W
E
2
3
A
u
g
W
e
ek
3
4
Of
fi
c
e
8
0
I
P
1
2
3
5
8
6
7
4
10
11
15
16
12
14
9
17
18
☛
Overview
Display
• In the upper area (1 line): display of symbols.
1
• In the middle area (5 lines): display of information.
• In the lower area (1 line): display of the functions
accessible by pressing Fox keys (3 par line).
Indicators
• The indicator on the left-hand side:
flashes slowly when a new call has arrived.
2
3
4
Flashes fast when switching over from group listening to
hands-free mode or to notify the user of a call arrived
while he was out of office.
• The indicator on the right-hand side lights up: when a new
voice message is available.
Alphabetical keypad
Entry of letters.
Numerical keypad
Entry of numbers.
☛
1
Description of the phone
5 Hands-free microphone
Navigation key
6
Scrolling up and down the menu, open or close menus,
browsing the lists, go to the next part of a character to be
corrected.
7
8
9
10
11
12
13
14
15
Correct key
Erasing the character placed before the cursor.
Fox key
Carrying out a function displayed by means of the key.
Adjustment keys
Adjust the volume of the bell or voice.
Absence key with associated indicator
Preconfigured by default for immediate call forwarding to
the voicemail box. It can be used via a programmable key.
Directories key
Provides access to the directories available and to the
phone book.
Redial key
• Call the last call number dialled by pressing the key twice
• Select a number from the list
• During a call this key gives access to the log.
Mute
Deactivate/activate the microphone in hands-free mode or
the microphone of the handset.
Loudspeaker key
Activate/deactivate the hands-free and group listening
mode.
Call key
Make / take a call.
c
END key
16
2
• Ending a call.
• Finishing the entry without saving, returning to standby
mode.
Description of the phone
Programmable keys with associated indicators on the
M530 extension keypad (option)
Each of these keys enables you to:
• Store a call number
17
18
Display symbols
Symbols displayed in the first line of the screen:
• Program a feature, a supervisio n function or a series of
codes…
• Use the multi-key function
• Use the multi-line function
These functions are described in detail later in the
document.
Labels on the M530 extension keypad (option)
These labels allow the user to note down the assignment of
the keys. They can be downloaded from the Internet as a
file. Y ou can fill in the different fields directly on the PC and
print the document afterwards. The Internet address is
indicated on the last page of this document.
Immediate call forwarding or
forwarding on busy activated, do not
disturb activated
Text messages received and saved
Call parked New voice mail
Speaker / hands-free switched on Microphone off
Headset mode active Phone locked
Voice encryption
Group deactivation
Set temporarily connected to the back-
up system. The communications are
possible but certain functions or
programmings are not authorized
Call forwarding on no answer
activated
Missed call(s) not viewed in
the incoming call log
General deactivation
Appointment reminder
(programmed alarm)
3
Description of the phone
Symbols presented in the menus:
Detailed information available
Function active (ticked)
Scroll bar in the lists:
If a list is too long and cannot be displayed on screen, the vertical bar on the right-hand
side indicates that more pages exist. To show the next page, simply go down the list
beyond the last line of the page displayed on screen (see “Navigation key”, page 6).
Display of the
incomplete list
End of the list
Other available Fox keys
(Fox key)
List being
displayed
4
Description of the phone
Fox key
A Fox key is associated with a function available depending on the context. The function
is shown on screen, above the key.
Since several contacts are shown below the horizontal bar marked , the user must
press the key which is located just below the required function.
Press the Fox key at the position where the function is shown on
screen.
For example:
>>
Dial
The use of the Fox key will be explained in more detail for the functions described on the
following pages of this document.
Note: If no Fox key is available for a list option, this means that the option is not available
for this phone.
Voice prompts
Caution!
Certain voice messages transmitted by the system cannot be received by this phone, e.g.
voice messages which prompt the user to dial "R plus code". To access the functions, use
the Fox keys available on the phone and described in this document.
More Fox keys available:
Press the Fox key under the >>. symbol.
To call the contact:
Press the Fox key under the Call. label.
• The selected contact is called.
Power saving
Some terminals may be powered off in order to reduce power consumption during a specific period of time. If your terminal has been powered off and you wish to use it, contact
the system operator.
5
Description of the phone
or
Navigation key
The browser is used to scroll through the different sections or records and to make a selection. The different menu items can be accessed in vertical and in horizontal direction.
Horizontal scroll key:
On the left:
• Scroll back in the menu, move the cursor to the back of an input,
• Set idle, access to the complete calls log.
On the right:
• scroll down in the menu, ope n the displayed menu, call up
detailed information, move the cursor in front of an input,
• set idle , display menu.
Vertical scroll key:
Down:
• scroll down in a list.
• set idle, this key is also a hotkey for the "Parameters" menu.
Up:
• Scroll up in a list.
• set idle, this key is also a hotkey for the "Active Functions" menu.
Browsing the menu
Menu
Select
Forwarding
6
1 - Press the Menu Fox key.
•The list of menu categories pops up.
2 - Browse the different categories of the menu via the vertical
scroll key in order to make your selection.
3 - To confirm your selection in the list:
•Press the scroll key on the right
•or press the Select Fox key.
In the following paragraphs, the symbols shown on this page
correspond to the Steps 2 and 3, accompanied by the following
text: "Select Forwarding and confirm."
A description of the menu is provided in the following chapter in
the annex to this document: “Menu options”, page 83
Description of the phone
c
Alphabetical keypad
Your terminal is equipped with a 34-key qwerty-type keypad. To enter a blank, use the
space bar.
Pressing the "X" key to the right of the keypad erases the character entered last.
Pressing «Shift +» provides access to the following characters:
- ’. , ?!"( ) @ /: _ ; + & % * = < > $ #
Correcting an entry
You have entered an incorrect number or character. You can either erase the entry character by character or cancel it completely.
c
To erase the last character:
Press the Correct key.
Correcting a wrong number:
If the line has not already been seized, you can use the horizontal
keys on the browser to place the cursor after a wrong character, to
delete it by pressing the key then inserting a new character.
To finish the saving procedure:
Press the END key: The phone returns to standby mode.
Standard codes
This document describes the standard access codes to the different functions, which may
be personalised by the system operator. In that case, the operator will indicate to you the
specific access codes to enter in the spaces reserved for that purpose (for example: Dialout code
0 or ; enter the personalised code in the frame).
7
Calling modes
or
or
Answer
☛
Call
or
☛
Your phone proposes various call modes to suit your activities.
These options are available in addition to the classic handset mode (discrete mode): Pic-
king up the handset to answer or make a call, and hanging up the handset again to finish
a call.
Using the hands-free mode
In hands-free mode, you can make or answer a call without picking up the handset. During
an ongoing call, the user can switch from hands-free to handset mode and vice versa.
To answer a call in hands-free mode:
Press one of the following keys:
• speaker
• Line seizure (green key)
• Answer Fox key
-> Without picking up the handset, you can talk directly in
hands-free mode. The symbol appears in the upper part of
the screen.
To call a party in hands-free mode:
1st method:
1 - Enter the number of the contact directly on the keypad
-> If your entry is not correct, you can correct it afterwards
2nd method :
8
or
(See “Correcting an entry”, page 7).
2 - To confirm your entries, press the Call Fox key or the green
key.
-> Your terminal makes the call in hands-free mode. The
symbol appears in the upper part of the screen.
1 - Press the green key to seize the line.
-> The phone switches to hands-free mode and a tone prompts
you to dial.
2 - Dial the number of your contact.
-> You cannot correct your entry and the call is sent without
validation.
.
Calling modes
or
Note:
• The microphone in hands-free mode must not be covered.
• The sound quality will be better if you adjust the volume of your
phone to a low level.
->
Switching to hands-free mode during an ongoing call via the handset
1 - Press the loudspeaker key.
-> Group listening is activated. The symbol appears in the
upper part of the screen. The indicator in the top left-hand
part of the phone flashes.
2 - Hang up the handset before it switches off (timer of 10 to 15
seconds).
-> The hands-free mode is activated. The symbol appears in
the upper part of the screen.
As soon as the indicator on the left-hand side goes out, the
handset is hung up and thus terminates the call.
T o continue the call with the handset:
Pick up the handset.
-> The loudspeaker and the hands-free microphone are
deactivated.
Using the micro-headset mode
When a micro-headset is connected to your set, micro-headset mode replaces hands-free
mode (refer to the section “Programming a micro-headset connection”, page 68 and
consult your system operator to have more information about facilities associated with the
micro-headset).
Answering a call in micro-headset mode:
Y ou are using a headset with microphone. T erminal idle, the
symbol is displayed on screen.
When the phone rings,
• Press the loudspeaker key , the green key or the headset button
where available.
Note: if Auto connection mode has been programmed,
communication is automatically initiated.
9
Calling modes
Switching from micro-headset mode to hands-free mode:
You are discussing in micro-headset mode.
• Press the loudspeaker key.
-> The conversation continues in handsfree mode. You can
return to headset mode by pressing again.
Micro-headset mode and conversatio n mo nitoring:
When a third party lifts the handset while you are communicating
in headset mode, the terminal will react differently according to
the program chosen.
See the section “Programming a micro-headset connection”,
page 68 to choose the right function.
Ending a call:
• Press the red key.
-> The call is terminated and the lamp associated withe the
key goes out.
Making a call:
• Dial the desired number directly on the keypad.
☛
-> The number is displayed progressively as you enter it.
When the called correspondent picks up the receiver, you can
hold a conversation in micro-headset mode.
Using the group listening mode
The group listening mode allows you to listen to a contact via the loudspeaker, while the
handset is picked up, in order to enable other persons to listen to the call as well.
During the call:
• Press the speaker key.
->The group listening option is activated and displayed on
screen.
Note: You can still continue to use the handset.
To deactivate the group listening mode:
• Press the speaker key.
-> Group listening is deactivated.
10
Calling modes
☛
Use the intercom mode
The intercom mode is used to communicate with internal parties, without any action on
your part.
To activate the interphone mode, the user only needs to press the loudspeaker key while
the phone is in standby mode. The symbol appears now in the first line in order to indicate that the mode is active.
Terminal in standby mode; pressing the loudspeaker key terminates this mode. The symbol shown in the first line disappears.
Note: This mode can also be activated in the Settings menu of the terminal
(See “Activating the interphone mode”, page 69).
The interphone mode on a multi-key or multi-line terminal is only active for the first call.
An internal contact calls you:
After a short ring, the communication is set up automatically
without any intervention.
To call an internal party:
Dial directly the number and talk as soon as the contact has
picked up.
Ending the communication in intercom mode:
If the party you have called has the initiative for hanging up, you
do not have to do anything; the phone returns to standby.
*
If you want to hang up, press the key.
Adjusting the listening volume level
Independently of the mode (handset, hands-free, headset or group listening), the sound
volume can be adjusted (8 levels). The setting is stored.
Volume down:
• Press the - key.
Vo lume up:
• Press the + key.
* Depending on the programming performed by the system operator.
11
Making a call
or
Several options exist to call a party, depending on whether the party’s number is new or
has already been stored by the phone.
The procedures to call parties stored in the directories or logs are explained in the chapters
that are dedicated to these functions.
As soon as the contact answers, you can use any of the modes described above.
Dialling the number
Use the keys of the numeric keypad to dial the party’s number.
To call an internal party :
• Dial the party's extension number.
☛
To call an external party :
☛
-> The display shows the number of the party called*.
1 - Dial the outside line access code (0).
2 - Dial the number of the called party.
-> The display shows the dialled number, or the name of the
called party if it is in the directory.
When the called party answers, you can talk
*
Using the programmable keys
The programmable keys on your phone can be assigned to the numbers of parties that you
call regularly (internal or external).
• Press the programmed key.
-> The phone automatically calls the party. The display shows
the number of the party called, if available.
When the called party answers, you can talk.
Note: To program a key, please refer to the chapter “Programming a key”, page 30.
* Depending on the programming performed by the system operator.
12
Making a call
or
Show
Call
Using the redial function (redialling of the last number called)
The redial function (redialling of the last number called) allows you to redial automatically
the last number called.
• Press twice the redial key.
The phone automatically calls the last number
->
outgoing call log
Note: before pressing the key a second time, you can select an-
other number from the list.
. The display shows the number
Calling an attendant* (switchboard)
To reach the person who is responsible for the call reception service.
• After picking up the handset, dial
When the attendant answers, you can talk.
You can also press the Operator Fox key after seizing the line.
When the attendant answers, you can talk.
9.
Calling a party back
If calls have arrived in your absence, a message indicating the number of calls received
appears on your screen.
stored in the
called.
Note: some calls (immediate forward, diverted or intercepted ca lls) are not counted as
missed calls but they are all in the log.
• The Show Fox key is a hotkey which opens the incoming calls log.
• To check the list of incoming calls later , press Close. For more detailed information about
checking this list later, refer to the following chapter “Missed calls log”, page 28.
To call back a party :
1. Press the Show Fox key.
2 - Select the party to call back (if a list is displayed).
3 - Press the Call Fox key
-> The contact is called back.
-> The Delete key allows you to delete the coordinates of this
caller.
Note: To return to the idle screen without calling back the contact,
press .
* Depending on the programming performed by the system operator.
.
13
Making a call
☛
Consult
Call
<Directory name>
Consult
Call
Callback
Call by name directly
If you do not know the number of your internal contact, you can find the number by typing
his name directly via the alphabetical keypad.
Note: By default, this search accesses the company-internal directory, but the parameter
settings can be modified by the system operator.
*
1 - Using the alphabetical keypad, enter the first letters of the
contact’s name and possibly first name to refine the search.
To correct your entries, press
2 - Press Consult.
3 - Select the contact to be called and press Call.
4 -
Call by name via the directories
You can choose the directory in which you want to search your contact.
1 - Press the Directories key.
2 - Select the directory in which you want to perform the search
and confirm.
3 - Using the alphabetical keypad, enter the first letters of the
☛
contact’s name and possibly first name to refine the search.
To correct your entries, press
4 - Press Consult
5 - Select the contact to be called and press Call.
.
Using the automatic callback function
You are calling an internal party who is busy or does not answer. You can request the party
to call you back automatically.
To activate the automatic callback function:
• Press the Callback Fox key (before hanging up).
-> The Request OK message confirms that the call has been
considered and that the terminal returns to standby mode.
* Depending on the programming performed by the system operator.
14
Making a call
Menu
Activated features
Call back
Notify
Send
As soon as the called party in question is free (if the line was
busy) or has activated his telephone (if out of office), your phone
rings.
When you answer, your called party's phone that is "in callback"
also rings.
To deactivate the automatic callback function:
1 - Press the Menu Fox key.
2 - Select Activated features and then confirm.
3 - Select Call back and press the Erase Fox key.
Note: The steps 1 and 2 can be replaced by a single stroke of the
browser key.
Notifying an internal party
When the party you wish to reach does not answer, if his phone is equipped with a screen,
you can send him a short message.
1 - Press the Notify Fox key.
The system suggests several predefined messages. T o switch
over to the next one, press Next.
You can complete the text for certain messages.
2 - After selecting the message, press Send.
3 - Specify whether you want to Resume the call or release the
call.
Note: If a party has announced his call, the symbol is shown
on the first line of the screen (see “Accessing the messages received”, page 40).
15
Receiving a call
or
or
When a call arrives, the phone rings and the call indicator (left-hand indicator) flashes.
When the caller is stored in one of the directories (internal or external), the display shows
the associated name.
Notes:
• By default, the number (or type of line) is displayed on screen.
• If the call has been forwarded, the coordinates of the phone which was initially called are
displayed.
Adjusting the ring volume level
You can adjust the ringer volume level during the ringing phase.
Volume down:
• Press the – key.
Vo lume up:
• Press the + key .
The last setting is saved.
Answering the call
• Pick up the handset.
-> The conversation with the contact takes place in discreet
mode.
or
16
• Press the loudspeaker key, the call key or the Answer Fox key.
-> Without picking up the handset, you can talk directly in
hands-free mode.
Notes:
• If your phone is in interphone mode, you can talk directly with
the internal contact without any action.
• An external call that is not answered within a given time is
transferred to the attendant. If call forwarding on no answer has
been programmed on the phone, this option has priority over
the transfer to the attendant.
Receiving a call
Pickup
Group
Pick up
Comm.Bell
Diverting calls to another extension
You want to divert the party to another extension without answering the call.
Deflect
☛
1 - Press the Deflect Fox key.
2 - Next, enter the number of the extension to which you want to
route the call.
Note: You can also search an internal name or use the pre-pro-
grammed keys.
-> The internal contact is called automatically.
Intercepting a call intended for another extension
You can pick up calls intended for another extension when its designated user is absent.
To pick up a call for an extension in your group* :
You are part of a call pick up group*, i.e. all the persons in this
group can quickly take calls from a ringing phone of their group:
One of the phones of the group is ringing:
1 - Pick up the handset or press
2 - Press the Pickup Fox key
-> The screen shows the message "Pick up a call waiting on"
3 - Press the Group Fox key
-> Vous pouvez converser avec le correspondant du poste
intercepté.
To pick up a call for any phone on common bell* :
The attendant is absent and you want to pick up a common bell
call:
1 - Pick up the handset or press
2 - Press the Pick up Fox key
-> The screen shows the message "Pick up a call waiting on"
3 - Press the Comm.Bell Fox key.
.
17
Receiving a call
Pick up
Extension
To pick up a call meant for any phone :
You can pick up the call on a phone when its designated user is
absent..
1 - Pick up the handset or press
2 - Press the Pick up Fox key.
-> The screen shows the message "Pick up a call waiting on"
3 - Press the Extension Fox key.
4 - Dial the extension number.
☛
-> You can talk to the contact.
Note: If this situation arises frequently with the same phones, ask
the system operator to become part of the same call group.
18
During the call
Key 1
Hold
Recover
Using the mute function
The call is set up with a party and you want to have a confidential conversation without the
party being able to hear it.
To deactivate the microphone:
• Press the microphone key.
-> The microphone is deactivated and the symbol is shown in
the first line of the screen.
To reactivate the microphone:
• Press the microphone key again.
Placing a party on hold and resuming the call on the same phone
The call is set up with a party and you want to put it on hold to resume it later on the same
phone.
1st method:
The multi-key function can be activated on at least one
programmable key. For more detailed information on how to
program the multi-key function, refer to the following chapter:
“Multi-key function”, page 45.
Press the key programmed in multi-key mode (the indicator lights
up). This indicator starts to flash and your contact is put on hold.
To resume your call, press this key again.
2nd method:
The on-hold function can be activated on a programmable key.
For more detailed information on how to program the on-hold
function, refer to the following chapter: “On-hold function”,
page 81.
1 - Press the programmed on-hold key. This indicator starts to
flash and your contact is put on hold.
2 - To resume your call , press the Recover Fox key
.
19
During the call
Park
Pickup
Unpark
#
7 0
Placing the party on hold and resuming the call on another phone
The call is set up with a party and you want to continue the conversation on another phone
located in another office.
• Press the Park Fox key.
-> The phone returns to standby . The other party is put on hold.
• On the second terminal (Aastra 53xxip range):
1 - Pick up the handset or press
2 - Press the Pickup Fox key.
-> The screen shows the message "Pick up a call waiting on"
3 - Press the Unpark Fox key
4 - Enter the number of the phone on which you have selected
the Parking function.
☛
-> The communication with your contact is resumed.
Note: If the external call on hold is not resumed within a given
time, it is routed to the attendant. An internal call will be released.
For associated terminals, this function can also be used to make
calls on another terminal in the association.
Swapping a call between two terminals in the same association
.
*
Your subscription has several associated terminals: one fixed terminal and one DECT terminal, for instance. In this example, you wish to resume on the DECT terminal a call
already set up on the fixed terminal
☛
* Depending on the programming performed by the system operator.
20
.
1 - From the terminal of the association on which you wish to
resume the call (the DECT terminal in our example), enter the
code # 7 0.
-> A confirmation message is transmitted.
2 - On the first terminal, release the call by hanging up or by
pressing the End key.
-> The call is now set up on the second terminal.
Transferring a call
Enquiry
Transfer
Enquiry
Recover
To transfer the call to another phone.
1 - Press the Enquiry Fox key.
2 - Dial the number of the contact.
☛
Note: You can also perform a search by name or use the pre-pro-
grammed keys.
During the call
3 - Transfer the call by hanging up the handset, or pressing
if you were in hands-free mode, or by pressing the
Transfer Fox key.
You can wait for the called party to answer or hang up
immediately.
Calling a second party
You are in the middle of a call with a party and you want to call a second party, inside or
outside the company.
1 - Press the Enquiry
-> Your other party is put on hold and hears an audible signal
2 - Dial the number of the other party.
Fox key
☛
If your correspondent's details are contained in the company
☛
directory, you can also call him by entering his name directly
using the alphabetical keypad.
You can also search in the complete calls log or use the preprogrammed keys.
• If the called party does not answer, press the Recover Fox key
to go back to the party on hold.
-> The display shows the number or name of the two contacts:
- The name of the contact with which you are talking is shown
in the first line.
- The name of the contact put on hold is shown in the second
line.
21
During the call
Broker
Waiting
Broker
Recover
Conf
Switching between two parties
To successively switch between parties.
• Press the Broker
You communicate alternately with each of the two contacts by
using the Broker Fox key. However, the two contacts cannot
communicate with each other.
Answering a second external call
Y ou hear a beep while you are having a conversation with a contact if an external party is
trying to call you. The Waiting Fox key eppears. You can answer this second call without
cutting off the ongoing call.
Remarque : Provided that the multi-key function is programmed on your phone, you can
use the programmed keys to manage your external or internal calls (see chapter “Multi-key
function”, page 45).
• Press the Waiting Fox key.
-> The party is put on hold.
-> You are now talking to the external contact.
You communicate alternately with each of the two contacts by
using the Broker Fox key. However, the two contacts cannot
communicate with each other.
Fox key.
*
Releasing one of the parties
To release one of the parties (the one with whom you are talking):
• Press the Recover Fox key.
You recover the party who was on hold.
Setting up a conference call
To talk to both parties at the same time.
You did make the last call:
• Press the Conf. Fox key.
-> A three-way conference call is set up between you and your
two parties.
If one of them hangs up, you stay on line with the other.
Your did not make the last call:
* Depending on the programming performed by the system operator.
22
During the call
Connect.
Conf.
Transfer
Memory
Note: this function is only offered if your terminal is set to multi-key mode (supervising your
own terminal) or multi-line mode.
• Press the Fox key Connect.
-> The display gives the number or name of the two
correspondents:
- the communicating correspondent is displayed on the first line,
- the correspondent on hold is displayed on the second line.
Note: when several calls are on hold on different keys, choose
the held call to be connected to the ongoing call.
• Press the Conf. Fox key.
-> A three-way conference call is set up between you and your
two parties.
If one of them hangs up, you stay on line with the other..
To leave the conference call:
During the conference call, if you want to leave your two parties
talking to one another:
• Press the Transfer Fox key
You can also simply hang up the headset or press
-> The two parties stay in communication.
Note: if it fails, your phone rings again.
Other features available during a call
Saving the correspondent’s number :
*
You can save the distant correspondent’s number to a
programmable key, whether the call is incoming or outgoing.
1 - Press the Memory Fox key.
2 - Press a programmable key.
-> The number will automatically be stored, and can be dialled
by pressing the programmable key in question.
Write the correspondent’s name on the label beside the
programming key.
Note: this action can crush a previous programming,
except that of a key programmed in multikey.
* Depending on the programming performed by the system operator.
23
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