Mitel 6873i User Manual

Mitel 6873i SIP Phone

58014495 REV02

RELEASE 4.2.0 SERVICE PACK 2 USER GUIDE

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should

not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks

The trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at legal@mitel.com for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: http://www.mitel.com/trademarks.

Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents.

For more information on the PD patents that are licensed, please refer to www.cmspatents.com.

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

®,™ Trademark of Mitel Networks Corporation

58014495 REV02 - June 2016

SOFTWARE LICENSE AGREEMENT

Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Software License Agreement

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Cleaning the 6873i Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Dialpad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Touchscreen UI Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Methods of Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Phone Options via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Phone Status via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Table of Contents

Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Line and Call Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Configuring Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) . . . . . . . . . . . . . . . . . . . .112

XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Speed Dial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Received Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Outgoing Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Handling Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224

Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

Table of Contents

Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228

BroadSoft BroadWorks Executive and Assistant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Model M680i and M685i Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246

Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Why is my speakerphone not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . .247

Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Repair Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

WELCOME

The 6873i is a SIP phone that boasts a large high resolution color touchscreen display and delivers outstanding audio performance designed for power users who demand a lot from their phones. Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6873i offers a large 7" color backlit LCD touchscreen display, 48 programmable top softkeys, 30 programmable context sensitive bottom softkeys, and native USB and Bluetooth headset support. Offering remarkable HD wideband audio, an enhanced speakerphone, advanced audio processing and a unique audio design, the Mitel 6873i delivers rich and crystal clear handsfree conversations. With its fully customizable hard key layout, XML capabilities, and a PoE class 3 rating, the 6873i is one of the most advanced SIP desktop phones available on the market today.

ABOUT THIS GUIDE

This guide explains how to use the basic features of your new 6873i phone. Not all features listed are available by default. Contact your System or Network Administrator to find out which features and services are available to you on your system. Your System Administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, Administrators should refer to the Mitel SIP IP Phones Administrator Guide.

DOCUMENTATION

• Mitel 6873i SIP IP Phone Quick Reference Guide – Contains call handling instructions, an overview of the User Interface (UI) and details on UI navigation, as well as information on other important features. The Quick Reference Guide can be downloaded from

http://www.miteldocs.com.

• Mitel 6873i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization. The Installation Guide can be downloaded from http://www.miteldocs.com.

• Mitel 6873i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. The User Guide can be downloaded from

http://www.miteldocs.com.

• Mitel SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP phones on the network and contains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can be downloaded from

http://www.miteldocs.com.

PHONE FEATURES

• 7" WVGA (800x480) color TFT capacitive touch LCD

• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer

• USB 2.0 port (500mA maximum)

• 48 top and 30 bottom softkeys

• Press-and-hold speeddial key configuration feature

• Supports 2 hard line keys with LEDs (additional line keys programmable via softkeys)

• Wideband handset

• Wideband, full-duplex speakerphone for handsfree calls

• USB and Bluetooth headset support

• AC power adapter (sold separately)

• Enhanced busy lamp fields*

• Set paging*

Welcome

*Availability of feature dependent on your phone system or service provider.

REQUIREMENTS

The 6873i requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP account created for the 6873i phone

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS)

• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended)

• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for optimum Gigabit Ethernet performance)

• Power source:

• For Ethernet networks that supply inline power to the phone (IEEE 802.3af or IEEE

802.3at [IEEE 802.3at recommended]) use an Ethernet cable to connect from the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet [PoE] or PoE plus)

• For Ethernet networks that DO NOT supply power to the phone:

• Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold separately) to connect from the DC power port on the phone to a power source or

• Use a PoE power injector or a PoE switch (PoE plus recommended)

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

INSTALLATION AND SETUP

If your System Administrator has not already setup your 6873i phone, please refer to the Mitel 6873i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator Guide.

CLEANING THE 6873I TOUCHSCREEN

Repeated use of the 6873i touchscreen may lead to a dirty screen. To clean the phone’s screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen). You can use the cloth dry for dusting, polishing and light cleaning, or dampen it (with water only) to deep clean the surface. If using a damp cloth, make sure to use just a little water on the cloth. Too much moisture can cause damage to your phone that could be permanent. If the cloth is dripping or the surface shows water spots after wiping, then you are using too much water on the cloth.

Some rules to follow when cleaning your screen include:

• Do not use any sharp objects including your fingernail.

• Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point pen or a screw driver.

• Do not use any type of cleansers including abrasive cleansers.

• Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.

• Do not spray any type of cleaner directly on the phone’s screen.

• Do not allow any liquid to run down the surface of the touchscreen and under the bezel.

• If using a damp cloth, disconnect power to the phone before wiping the screen.

CAUTION: Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm the touchscreen surface and potentially cause transparent conductive film cracks in the screen.

To clean your 6873i touchscreen:

1. Disconnect power to your phone.

2. Retrieve a soft cloth, such as a microfiber cloth.

3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For

stubborn build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring out until it is just damp.

4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of

the screen. You can also wipe down the entire phone to remove dirt and grime.

5. Allow your phone to completely dry after you are done cleaning. This should only take a

few minutes.

6. Reconnect power to your phone.

Note: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis

extends the life of your phone’s touchscreen.

IP PHONE KEYS

KEY PANEL

The following sections describe the various 6873i phone key functions and how they can help you make and manage your calls and caller information.

IP Phone Keys















  



6873i Handset

High Quality Speakerphone

Message Waiting Lamp







 







Volume Control

Keypad

Received Callers List Key









Goodbye Key

Hold Key

Options Key

Mute Key









Outgoing Redial Key

Line/Call Appearance Keys

Speaker/Headset Key

TFT LCD Touchscreen

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

KEY DESCRIPTION

The following table describes the keys on the 6873i:

KEY DESCRIPTION

Goodbye Key - Ends an active call. The Goodbye key also exits an open list,

such as the Options List, without saving changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the Pickup softkey offered on the display.

For more information, see “Placing a Call on Hold” on page 162.

Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing any Administrator-only options.

For more information, see “Phone Options via the IP Phone UI” on page 24.

Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).

For more information, see “Mute” on page 159.

Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speakerphone.

Received Callers List Key - Accesses a list of the last 200 calls received.

For more information, see “Received Callers List” on page 192.

Outgoing Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Outgoing Redial key twice redials the last dialed number.

For more information, see “Outgoing Redial List” on page 154.

Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6873i IP phone has two default Line keys, each with LED indicator lights.

For more information, see “Line and Call Appearances” on page 92.

Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.

For more information, see “Using Handsfree Speakerphone” on page 150.

DIALPAD KEYS

The 6873i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6873i phone dialpad includes the following:

DIALPAD KEY DESCRIPTION

0 Dials 0

1 Dials 1

2 ABC Dials 2

3 DEF Dials 3

4 GHI Dials 4

5 JKL Dials 5

IP Phone Keys

Dials the Operator on a registered phone

When entering text, this key enters A with one press, B with two presses, and C with three presses

When entering text, this key enters D with one press, E with two presses, and F with three presses

When entering text, this key enters G with one press, H with two presses, and I with three presses

When entering text, this key enters J with one press, K with two presses, and L with three presses

6 MNO Dials 6

When entering text, this key enters M with one press, N with two presses, and O with three presses

7 P QRS Dials 7

When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.

8 TUV Dials 8

When entering text, this key enters T with one press, U with two presses, and V with three presses

9 WXYZ Dials 9

When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.

The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or personal preference. These can be used for special functions such as accessing voicemail. The star key and pound key functions are dependent on your country’s feature availability. Contact your System Administrator for more information about available functions using these keys.

These dialpad keys can be used for any of the following on the phone:

• Dial a phone number to make a call (see “Dialing a Number” on page 149)

• Enter digits or letters in the IP phone user interface

• Program a speed dial number (see “Speed Dial Key” on page 100)

• Press a speed dial key (see “Speed Dial Key” on page 100)

• Press the keys associated with a called Interactive Voice Response (IVR) system

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

GETTING STARTED

The 6873i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

PLUGGING IN AND STARTING THE PHONE

The 6873i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.

The phone displays the following startup screens.

Getting Started

The 6873i phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates.

Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.

WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION INFORMATION.

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

When the configuration update is complete, the phone displays the following screens and then displays the Home screen.

Getting Started

NETWORK CONNECTED/NETWORK DISCONNECTED

If your phone successfully connects to the network the phone will go directly to the Home screen.

If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display and the telephone status light turns on.

Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and remove the Network Disconnected prompt from the screen. However, if changes have been made to your phone’s network settings, you may need to restart your phone. Check with your System or Network Administrator for assistance.

For more information about connecting your phone, see the Mitel 6873i IP Phone Installation

Guide.

Note: If the phone displays a No Service status message you can still use the phone but note that it is not registered with the Registrar. For more information about registering your phone, contact your System Administrator.

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

UI OVERVIEW

HOME SCREEN

When the phone has successfully updated the configuration and connected to the network, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages. It is the default screen displayed when the phone is in an idle state.

Line and Name

Date and Time

Note: Your System Administrator should have configured your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator.

Phone/Line Status Indicators and Messages

There are icons that display on the phone to indicate the status of the phone and/or the status of the line. These icons display on the upper right corner of the Home screen.

Status Indicators

Status Messages

Getting Started

The following table identifies and describes the phone/line status indicators on the Home screen.

ICON DESCRIPTION

Phone Locked - The lock icon displays on the Home screen indicating that the phone is in a

locked state preventing the phone from being used and preventing any changes from being made to the phone.

Voicemail - The voicemail icon displays on the Home screen only if you have new messages waiting. The number in the red circle indicates how many new messages you have (from 1 to 9; if the total number of pending messages is greater than 9, an exclamation mark "!" is displayed). To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone. For more information on your system’s star codes, please refer to the documentation for the voicemail system you are using.

Note: Depending on your call manager, the voicemail icon may not indicate the number of pending messages, but instead just indicate messages are pending by the use of an exclamation mark "!".

Missed Calls - The Missed Calls icon displays on the Home screen only when incoming calls have not been received. The number in the red circle indicates how many calls were missed. To access a list of your missed calls, press the Received Callers List key.

Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the DND feature is enabled. When DND is enabled, callers calling into the phone hear a busy signal or a message, depending on the configuration.

Call Forward - The Call Forward icon displays on the Home screen when the Call Forward feature is enabled. When Call Forward is enabled, incoming phone calls are automatically forwarded to a defined number when your phone is in a busy state and/or when the call is not answered after a specified number of rings.

USB Disabled - The USB Disabled icon displays on the Home screen when the phone is being powered using 802.3af Power over Ethernet (PoE) and one or more expansion modules are connected to the 6873i.

If this icon is displayed, the USB port will not be functional. Use the recommended AC adapter (optional accessory) or power the phone using 802.3at PoE plus to ensure the USB port will be functional when expansion modules are connected to the 6873i.

In addition to the phone/line status indicators, status messages with regards to the following are displayed on the Home screen when the situation arises:

• Number of missed calls

• Phone lock status

• SCA Caller IDs

• XML-related text

• Network status

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Softkeys

12 top softkeys and 6 bottom softkeys are always displayed on the Home screen. You can configure the top softkeys with up to 48 functions and configure the bottom softkeys with up to 30 functions as required.

Top Softkeys

Top Softkey Page Indicator

Bottom

Softkeys

More Softkey

Note: For more information about configuring the top and bottom softkeys, see

“Configuring Softkeys” on page 93.

If you or your Administrator have configured softkey functions on your phone, the labels for those functions display on the screen. For example, in the illustration above Voicemail and

Home were configured as speed dial keys and the remaining top softkeys were configured as Busy Lamp Field (BLF) keys. The bottom set of softkeys were configured as DND (Do Not

Disturb), Call FWD (Call Forward), and Lock/Unlock, XML, and Directory respectively.

If you have more than 12 top softkeys configured, dots are displayed beneath the top softkeys indicating more top softkey pages are available. These dots indicate the number of softkey pages and its relative position. Swipe left on the top softkey area to access the additional pages.

For bottom softkeys, a More softkey (as indicated by the dots) is displayed if you have configured more softkeys than can be displayed at one time. These dots indicate the number of softkey pages and its relative position. Press the More bottom softkey to access the additional pages.

Getting Started

Off-Hook and Dialing Screen

When you pickup the handset on the Home screen, the screen displays as follows:

This screen displays the Dial key at the bottom. This key is context-sensitive and cannot be changed.

The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6873i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and additional “pages” to display all the rest of the configured softkeys (as per the figure below).

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

LINE SELECTION SCREEN

The Line Selection screen displays a list of the lines that are available on the phone as well as line usage indicators that tell you whether or not a line is in use.

It also allows you to easily select a line to act upon. When a line is not in use, a New Call key is available allowing you to dial out using the selected line. If the line is in use with a call on hold, a Pickup key is available allowing you to pick up the call on hold on the respective line.

Available

Lines

New Call/ Pickup Key

Line Usage Indicators

The following table identifies and describes the line usage indicators on the Line Selection screen.

INDICATOR/ ICON DESCRIPTION

N/A No icon denotes that no calls are associated with the line and the line is available to be

used.

The number denotes how many call appearances are being utilized on the respective line.

Indicates a call is incoming on the respective line.

Indicates a call is outgoing on the respective line.

Getting Started

DETAILED-VIEW CALL SCREEN

The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls.

Picture ID

Call Status Indicators

Call Timer

Call Feature Indicators

Caller ID

The Detailed-View Call screen encompasses the picture ID of the remote party (if available), a call timer indicating the duration of the call in focus (in minutes and seconds), the caller ID (name and number), and call status and feature indicators.

The following table identifies and describes the call status and call feature indicators on the

Detailed-View Call screen.

INDICATOR/ICON DESCRIPTION

Call Status Indicators

N/A No icon denotes that the call is connected and in progress.

Indicates the call is on hold.

Indicates the call is an incoming call.

Indicates the call is an outgoing call.

Indicates the party is a conference call participant. The direction of the arrow denotes where the other conference call participant is in the list of calls.

Call Feature Indicators

Indicates the call is secured using TLS/SRTP encryption.

Indicates the call is using Mitel Hi-Q™ audio.

Indicates active VoIP recording is enabled and the call is being recorded.

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

MULTI-VIEW CALL SCREEN

The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in progress. It is particularly useful in transfer and conference scenarios. All pertinent information from the Detailed-View Call screen is also available on the Multi-View Call screen but information for two remote parties can be seen simultaneously.

Call Feature

Indicators

Picture ID

Caller ID

Call Timer

Call Status Indicators

The following table identifies and describes the call status and call feature indicators on the

Multi-View Call screen.

INDICATOR/ICON DESCRIPTION

Call Status Indicators

N/A No icon denotes that the call is connected and in progress.

Indicates the call is on hold.

Indicates the call is an incoming call.

Indicates the call is an outgoing call.

Indicates the party is a conference call participant. The direction of the arrow (if applicable) denotes where the other conference call participant is in the list of calls.

Call Feature Indicators

Indicates the call is secured using TLS/SRTP encryption.

Indicates the call is using Mitel Hi-Q™ audio.

Indicates active VoIP recording is enabled and the call is being recorded.

Getting Started

TOUCHSCREEN UI NAVIGATION

UI navigation is easily performed using the LCD touchscreen. Swipe left and right in the top softkey area to switch softkey pages. Swipe left and right on the area to the right of the top softkeys to switch to the line and call screens and swipe up and down to scroll through the different lines or calls on the respective screen. To select a line, call, or any other item, simply press the item on screen.

The figure below provides a visual representation of the different screens and UI navigation behavior.

Note: The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state. Moreover, the Multi-View Call screen is only accessible when more than one call is a ringing or connected state.

Home Screen

Line Selection Screen

Multi-View Call Screen Detailed-View Call Screen

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Press Caller to Switch

Swipe Up

Swipe Down

Press Line to Switch

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

METHODS OF CUSTOMIZING YOUR PHONE

There are two ways to customize specific options on your phone:

• Using the Options key on the IP phone

• Using the Mitel Web UI in an Internet browser window from your PC

PHONE OPTIONS VIA THE IP PHONE UI

You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to customize the following phone settings:

ICON OPTION

Status

Language

Time and Date

• Settings

• Time Zone

• Set Date and Time

Bluetooth

Mitel 6873i User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual