Mitel 6873i User Manual

Mitel 6873i SIP Phone

58014495 REV02

RELEASE 4.2.0 SERVICE PACK 2 USER GUIDE

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should

not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.

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mechanical - for any purpose without written permission from Mitel Networks Corporation.

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without the express consent from Mitel. Please contact our legal department at [e-mail] for
additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please
refer to the website: http://www.mitel.com/trademarks.

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patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents.

For more information on the PD patents that are licensed, please refer to www.cmspatents.com.

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

®,™ Trademark of Mitel Networks Corporation

© Copyright 2016, Mitel Networks Corporation

58014495 REV02 - June 2016

All rights reserved

SOFTWARE LICENSE AGREEMENT

Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide,
non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software
in object form solely with the Equipment for which the Software was intended. This Product
may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the
terms of this agreement. These programs are confidential and proprietary, and are protected
as such by copyright law as unpublished works and by international treaties to the fullest extent
under the applicable law of the jurisdiction of the Customer. In addition, these confidential and
proprietary programs are works conforming to the requirements of Section 401 of title 17 of the
United States Code. Customer shall not disclose to any third party such confidential and
proprietary programs and information and shall not export licensed Software to any country
except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe,
translate or reduce to electronic medium or machine readable form or language, derive source
code without the express written consent of the Seller and its Suppliers, or disseminate or
otherwise disclose the Software to third parties. All Software furnished hereunder (whether or
not part of firmware), including all copies thereof, are and shall remain the property of Seller
and its Suppliers and are subject to the terms and conditions of this agreement. All rights
reserved.

Software License Agreement

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by
the terms and conditions contained herein. Removal or modification of trademarks, copyright
notices, logos, etc., or the use of Software on any Equipment other than that for which it is
intended, or any other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall immediately discontinue
use and destroy or return to Seller all licensed software and other confidential or proprietary
information of Seller. In no event shall Seller or its suppliers or licensors be liable for any
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or consequential
damages) arising out of the use of or inability to use the software, even if Seller has been
advised of the possibility of such damages.

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Cleaning the 6873i Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Dialpad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Touchscreen UI Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Methods of Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Phone Options via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Phone Status via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

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Table of Contents

Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Line and Call Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Configuring Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) . . . . . . . . . . . . . . . . . . . .112

XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Speed Dial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Received Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Outgoing Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Handling Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224

Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

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Table of Contents

Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228

BroadSoft BroadWorks Executive and Assistant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Model M680i and M685i Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246

Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Why is my speakerphone not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . .247

Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Repair Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

5

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

WELCOME

The 6873i is a SIP phone that boasts a large high resolution color touchscreen display
and delivers outstanding audio performance designed for power users who demand a
lot from their phones. Supporting today’s high speed networks through dual Gigabit
Ethernet ports, the 6873i offers a large 7" color backlit LCD touchscreen display, 48
programmable top softkeys, 30 programmable context sensitive bottom softkeys, and
native USB and Bluetooth headset support. Offering remarkable HD wideband audio, an
enhanced speakerphone, advanced audio processing and a unique audio design, the
Mitel 6873i delivers rich and crystal clear handsfree conversations. With its fully
customizable hard key layout, XML capabilities, and a PoE class 3 rating, the 6873i is
one of the most advanced SIP desktop phones available on the market today.

ABOUT THIS GUIDE

This guide explains how to use the basic features of your new 6873i phone. Not all features
listed are available by default. Contact your System or Network Administrator to find out which
features and services are available to you on your system. Your System Administrator has the
ability to customize some features on this phone. For information on more advanced settings
and configurations, Administrators should refer to the Mitel SIP IP Phones Administrator
Guide.

DOCUMENTATION

• Mitel 6873i SIP IP Phone Quick Reference Guide – Contains call handling instructions,
an overview of the User Interface (UI) and details on UI navigation, as well as information
on other important features. The Quick Reference Guide can be downloaded from

http://www.miteldocs.com.

• Mitel 6873i SIP IP Phone Installation Guide – Contains installation and set-up instruc­tions, general features and functions, and basic options list customization. The Installation
Guide can be downloaded from http://www.miteldocs.com.

• Mitel 6873i SIP IP Phone User Guide – Describes the most commonly used features and
functions for an end user. The User Guide can be downloaded from

http://www.miteldocs.com.

• Mitel SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP
phones on the network and contains advanced configuration instructions. The Administrator
Guide is intended for the System Administrator and can be downloaded from

http://www.miteldocs.com.

6

PHONE FEATURES

• 7" WVGA (800x480) color TFT capacitive touch LCD

• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with
your computer

• USB 2.0 port (500mA maximum)

• 48 top and 30 bottom softkeys

• Press-and-hold speeddial key configuration feature

• Supports 2 hard line keys with LEDs (additional line keys programmable via softkeys)

• Wideband handset

• Wideband, full-duplex speakerphone for handsfree calls

• USB and Bluetooth headset support

• AC power adapter (sold separately)

• Enhanced busy lamp fields*

• Set paging*

Welcome

*Availability of feature dependent on your phone system or service provider.

REQUIREMENTS

The 6873i requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP account created for
the 6873i phone

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets
Layer (SSL) (HTTPS)

• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended)

• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for
optimum Gigabit Ethernet performance)

• Power source:

• For Ethernet networks that supply inline power to the phone (IEEE 802.3af or IEEE

802.3at [IEEE 802.3at recommended]) use an Ethernet cable to connect from the
phone directly to the network for power (no 48V AC power adapter required if using
Power-over-Ethernet [PoE] or PoE plus)

• For Ethernet networks that DO NOT supply power to the phone:

• Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no.
GT-41080-1848 (sold separately) to connect from the DC power port on the phone
to a power source
or

• Use a PoE power injector or a PoE switch (PoE plus recommended)

7

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

INSTALLATION AND SETUP

If your System Administrator has not already setup your 6873i phone, please refer to the Mitel
6873i Installation Guide for basic installation and physical setup information. For more
advanced administration and configuration information, System Administrators should refer to
the Mitel SIP IP Phones Administrator Guide.

CLEANING THE 6873I TOUCHSCREEN

Repeated use of the 6873i touchscreen may lead to a dirty screen. To clean the phone’s screen,
Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth
made of microfiber suede (preferably one without sewn hems or similar characteristics that
would scratch the surface of the screen). You can use the cloth dry for dusting, polishing and
light cleaning, or dampen it (with water only) to deep clean the surface. If using a damp cloth,
make sure to use just a little water on the cloth. Too much moisture can cause damage to your
phone that could be permanent. If the cloth is dripping or the surface shows water spots after
wiping, then you are using too much water on the cloth.

Some rules to follow when cleaning your screen include:

• Do not use any sharp objects including your fingernail.

• Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a
ball-point pen or a screw driver.

• Do not use any type of cleansers including abrasive cleansers.

• Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.

• Do not spray any type of cleaner directly on the phone’s screen.

• Do not allow any liquid to run down the surface of the touchscreen and under the bezel.

• If using a damp cloth, disconnect power to the phone before wiping the screen.

CAUTION: Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp
objects can harm the touchscreen surface and potentially cause transparent
conductive film cracks in the screen.

To clean your 6873i touchscreen:

1. Disconnect power to your phone.

2. Retrieve a soft cloth, such as a microfiber cloth.

3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For

stubborn build-up or for periodic deep cleanings, wet the cloth under a faucet and then
wring out until it is just damp.

4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of

the screen. You can also wipe down the entire phone to remove dirt and grime.

5. Allow your phone to completely dry after you are done cleaning. This should only take a

few minutes.

6. Reconnect power to your phone.

Note: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis

extends the life of your phone’s touchscreen.

8

IP PHONE KEYS

KEY PANEL

The following sections describe the various 6873i phone key functions and how they can help
you make and manage your calls and caller information.

IP Phone Keys





















6873i Handset

High Quality Speakerphone

Message Waiting Lamp


















Volume Control

Keypad

Received Callers List Key









Goodbye Key

Hold Key

Options Key

Mute Key









Outgoing Redial Key

Line/Call Appearance Keys

Speaker/Headset Key

TFT LCD Touchscreen

9

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

KEY DESCRIPTION

The following table describes the keys on the 6873i:

KEY DESCRIPTION

Goodbye Key - Ends an active call. The Goodbye key also exits an open list,

such as the Options List, without saving changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the
Hold key again or press the Pickup softkey offered on the display.

For more information, see “Placing a Call on Hold” on page 162.

Options Key - Accesses services and options to customize your phone. Your
System Administrator may have already customized some of your settings.
Check with your System Administrator before changing any
Administrator-only options.

For more information, see “Phone Options via the IP Phone UI” on page 24.

Mute Key - Mutes the microphone so that your caller cannot hear you (the
light indicator flashes when the microphone is on mute).

For more information, see “Mute” on page 159.

Volume Controls - Adjusts the volume for the handset, ringer, and handsfree
speakerphone.

Received Callers List Key - Accesses a list of the last 200 calls received.

For more information, see “Received Callers List” on page 192.

Outgoing Redial Key - Accesses a list of the last 100 previously dialed
numbers. Pressing the Outgoing Redial key twice redials the last dialed
number.

For more information, see “Outgoing Redial List” on page 154.

Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6873i
IP phone has two default Line keys, each with LED indicator lights.

For more information, see “Line and Call Appearances” on page 92.

Speaker/Headset Key - Transfers the active call to the speaker or headset,
allowing handsfree use of the phone.

For more information, see “Using Handsfree Speakerphone” on page 150.

10

DIALPAD KEYS

The 6873i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9
contain the letters of the alphabet. The 6873i phone dialpad includes the following:

DIALPAD KEY DESCRIPTION

0 Dials 0

1 Dials 1

2 ABC Dials 2

3 DEF Dials 3

4 GHI Dials 4

5 JKL Dials 5

IP Phone Keys

Dials the Operator on a registered phone

When entering text, this key enters A with one press, B with two presses, and C with
three presses

When entering text, this key enters D with one press, E with two presses, and F with
three presses

When entering text, this key enters G with one press, H with two presses, and I with
three presses

When entering text, this key enters J with one press, K with two presses, and L with
three presses

6 MNO Dials 6

When entering text, this key enters M with one press, N with two presses, and O with
three presses

7 P QRS Dials 7

When entering text, this key enters P with one press, Q with two presses, R with three
presses, and S with four presses.

8 TUV Dials 8

When entering text, this key enters T with one press, U with two presses, and V with
three presses

9 WXYZ Dials 9

When entering text, this key enters W with one press, X with two presses, Y with
three presses, and Z with four presses.

The * is called the star key. The # is called the number sign, pound key, or hash key, depending
on one's nationality or personal preference. These can be used for special functions such as
accessing voicemail. The star key and pound key functions are dependent on your country’s
feature availability. Contact your System Administrator for more information about available
functions using these keys.

These dialpad keys can be used for any of the following on the phone:

• Dial a phone number to make a call (see “Dialing a Number” on page 149)

• Enter digits or letters in the IP phone user interface

• Program a speed dial number (see “Speed Dial Key” on page 100)

• Press a speed dial key (see “Speed Dial Key” on page 100)

• Press the keys associated with a called Interactive Voice Response (IVR) system

11

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

GETTING STARTED

The 6873i must be set up and be configured prior to its first use. This section describes phone
behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.

PLUGGING IN AND STARTING THE PHONE

The 6873i automatically begins the start up sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your
phone.

The phone displays the following startup screens.

12

Getting Started

The 6873i phone then checks settings and looks for new configuration and firmware updates
from a configuration server. This may take a few moments while the phone downloads the latest
updates.

Note: New updates to your phone can be automatically scheduled from the server. This
is set up on the phone system by your System Administrator and should be scheduled
during non-business hours or slow call periods.

WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT
IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION
INFORMATION.

13

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

If language packs were loaded to your phone by your System Administrator, the following screen
displays during startup.

When the configuration update is complete, the phone displays the following screens and then
displays the Home screen.

14

Getting Started

NETWORK CONNECTED/NETWORK DISCONNECTED

If your phone successfully connects to the network the phone will go directly to the Home screen.

If your phone did not successfully connect to the network, the Network Disconnected prompt
appears on the display and the telephone status light turns on.

Check that the cables are tightly connected to the phone and to the wall jack. The phone should
automatically detect when it is reconnected and remove the Network Disconnected prompt
from the screen. However, if changes have been made to your phone’s network settings, you
may need to restart your phone. Check with your System or Network Administrator for
assistance.

For more information about connecting your phone, see the Mitel 6873i IP Phone Installation

Guide.

Note: If the phone displays a No Service status message you can still use the phone
but note that it is not registered with the Registrar. For more information about registering
your phone, contact your System Administrator.

15

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

UI OVERVIEW

HOME SCREEN

When the phone has successfully updated the configuration and connected to the network, the
phone displays the Home screen. The Home screen displays the current line, your name (SIP
screen name), the date and time, and various important status messages. It is the default screen
displayed when the phone is in an idle state.

Line
and Name

Date
and Time

Note: Your System Administrator should have configured your SIP screen name, line
number, and any other administrative features required. If your name does not display
on the screen, contact your System Administrator.

Phone/Line Status Indicators and Messages

There are icons that display on the phone to indicate the status of the phone and/or the status
of the line. These icons display on the upper right corner of the Home screen.

Status
Indicators

Status
Messages

16

Getting Started

The following table identifies and describes the phone/line status indicators on the Home
screen.

ICON DESCRIPTION

Phone Locked - The lock icon displays on the Home screen indicating that the phone is in a

locked state preventing the phone from being used and preventing any changes from being
made to the phone.

Voicemail - The voicemail icon displays on the Home screen only if you have new messages
waiting. The number in the red circle indicates how many new messages you have (from 1 to
9; if the total number of pending messages is greater than 9, an exclamation mark "!" is
displayed). To access your voicemail messages, use the star codes for your system if a
voicemail softkey has not been configured on your phone. For more information on your
system’s star codes, please refer to the documentation for the voicemail system you are
using.

Note: Depending on your call manager, the voicemail icon may not indicate the number of
pending messages, but instead just indicate messages are pending by the use of an
exclamation mark "!".

Missed Calls - The Missed Calls icon displays on the Home screen only when incoming calls
have not been received. The number in the red circle indicates how many calls were missed.
To access a list of your missed calls, press the Received Callers List key.

Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the DND
feature is enabled. When DND is enabled, callers calling into the phone hear a busy signal or
a message, depending on the configuration.

Call Forward - The Call Forward icon displays on the Home screen when the Call Forward
feature is enabled. When Call Forward is enabled, incoming phone calls are automatically
forwarded to a defined number when your phone is in a busy state and/or when the call is not
answered after a specified number of rings.

USB Disabled - The USB Disabled icon displays on the Home screen when the phone is
being powered using 802.3af Power over Ethernet (PoE) and one or more expansion
modules are connected to the 6873i.

If this icon is displayed, the USB port will not be functional. Use the recommended AC adapter
(optional accessory) or power the phone using 802.3at PoE plus to ensure the USB port will
be functional when expansion modules are connected to the 6873i.

In addition to the phone/line status indicators, status messages with regards to the following
are displayed on the Home screen when the situation arises:

• Number of missed calls

• Phone lock status

• SCA Caller IDs

• XML-related text

• Network status

17

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Softkeys

12 top softkeys and 6 bottom softkeys are always displayed on the Home screen. You can
configure the top softkeys with up to 48 functions and configure the bottom softkeys with up to
30 functions as required.

Top
Softkeys

Top Softkey
Page Indicator

Bottom

Softkeys

More Softkey

Note: For more information about configuring the top and bottom softkeys, see

“Configuring Softkeys” on page 93.

If you or your Administrator have configured softkey functions on your phone, the labels for
those functions display on the screen. For example, in the illustration above Voicemail and

Home were configured as speed dial keys and the remaining top softkeys were configured as
Busy Lamp Field (BLF) keys. The bottom set of softkeys were configured as DND (Do Not

Disturb), Call FWD (Call Forward), and Lock/Unlock, XML, and Directory respectively.

If you have more than 12 top softkeys configured, dots are displayed beneath the top softkeys
indicating more top softkey pages are available. These dots indicate the number of softkey
pages and its relative position. Swipe left on the top softkey area to access the additional pages.

For bottom softkeys, a More softkey (as indicated by the dots) is displayed if you have configured
more softkeys than can be displayed at one time. These dots indicate the number of softkey
pages and its relative position. Press the More bottom softkey to access the additional pages.

18

Getting Started

Off-Hook and Dialing Screen

When you pickup the handset on the Home screen, the screen displays as follows:

This screen displays the Dial key at the bottom. This key is context-sensitive and cannot be
changed.

The More softkey is also displayed if you have any configured bottom softkeys. For example,
in the previous figure, the 6873i has three softkeys configured that are viewable on the next
softkey “page”. Pressing the More softkey toggles between the first and additional “pages” to
display all the rest of the configured softkeys (as per the figure below).

19

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

LINE SELECTION SCREEN

The Line Selection screen displays a list of the lines that are available on the phone as well
as line usage indicators that tell you whether or not a line is in use.

It also allows you to easily select a line to act upon. When a line is not in use, a New Call key
is available allowing you to dial out using the selected line. If the line is in use with a call on
hold, a Pickup key is available allowing you to pick up the call on hold on the respective line.

Available

Lines

New Call/
Pickup Key

Line Usage
Indicators

The following table identifies and describes the line usage indicators on the Line Selection
screen.

INDICATOR/
ICON DESCRIPTION

N/A No icon denotes that no calls are associated with the line and the line is available to be

used.

The number denotes how many call appearances are being utilized on the respective
line.

20

Indicates a call is incoming on the respective line.

Indicates a call is outgoing on the respective line.

Getting Started

DETAILED-VIEW CALL SCREEN

The Detailed-View Call screen brings into focus all the information available for a specific call.
It is the default screen displayed for all active point-to-point calls.

Picture ID

Call Status
Indicators

Call Timer

Call Feature
Indicators

Caller ID

The Detailed-View Call screen encompasses the picture ID of the remote party (if available),
a call timer indicating the duration of the call in focus (in minutes and seconds), the caller ID
(name and number), and call status and feature indicators.

The following table identifies and describes the call status and call feature indicators on the

Detailed-View Call screen.

INDICATOR/ICON DESCRIPTION

Call Status Indicators

N/A No icon denotes that the call is connected and in progress.

Indicates the call is on hold.

Indicates the call is an incoming call.

Indicates the call is an outgoing call.

Indicates the party is a conference call participant. The direction of the arrow
denotes where the other conference call participant is in the list of calls.

Call Feature Indicators

Indicates the call is secured using TLS/SRTP encryption.

Indicates the call is using Mitel Hi-Q™ audio.

Indicates active VoIP recording is enabled and the call is being recorded.

21

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

MULTI-VIEW CALL SCREEN

The Multi-View Call screen allows you to manage your calls more efficiently when you have
more than one call in progress. It is particularly useful in transfer and conference scenarios. All
pertinent information from the Detailed-View Call screen is also available on the Multi-View
Call screen but information for two remote parties can be seen simultaneously.

Call Feature

Indicators

Picture ID

Caller ID

Call Timer

Call Status
Indicators

The following table identifies and describes the call status and call feature indicators on the

Multi-View Call screen.

INDICATOR/ICON DESCRIPTION

Call Status Indicators

N/A No icon denotes that the call is connected and in progress.

Indicates the call is on hold.

22

Indicates the call is an incoming call.

Indicates the call is an outgoing call.

Indicates the party is a conference call participant. The direction of the arrow (if
applicable) denotes where the other conference call participant is in the list of
calls.

Call Feature Indicators

Indicates the call is secured using TLS/SRTP encryption.

Indicates the call is using Mitel Hi-Q™ audio.

Indicates active VoIP recording is enabled and the call is being recorded.

Getting Started

23

TOUCHSCREEN UI NAVIGATION

UI navigation is easily performed using the LCD touchscreen. Swipe left and right in the top softkey area to switch softkey pages. Swipe left and right on the
area to the right of the top softkeys to switch to the line and call screens and swipe up and down to scroll through the different lines or calls on the respective
screen. To select a line, call, or any other item, simply press the item on screen.

The figure below provides a visual representation of the different screens and UI navigation behavior.

Note: The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state. Moreover, the Multi-View
Call screen is only accessible when more than one call is a ringing or connected state.

Home Screen

Line Selection Screen

Multi-View Call Screen Detailed-View Call Screen

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Swipe Left

Swipe Right

Press Caller to Switch

Swipe Up

Swipe Down

Press Line to Switch

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

METHODS OF CUSTOMIZING YOUR PHONE

There are two ways to customize specific options on your phone:

• Using the Options key on the IP phone

• Using the Mitel Web UI in an Internet browser window from your PC

PHONE OPTIONS VIA THE IP PHONE UI

You can customize your phone by pressing the key and accessing the IP phone UI.
These options allow you to customize the following phone settings:

ICON OPTION

Status

Language

Time and Date

• Settings

• Time Zone

• Set Date and Time

Bluetooth

Directory

• Settings (available only if external directory sources are configured by your
Administrator)

• External Sources (available only if external directory sources are configured by your
Administrator)

Credentials (available only if certain features are configured by your Administrator)

Call Forward

Lock

• Password

• Phone Lock

Audio

• Audio Mode

24

Methods of Customizing Your Phone

ICON OPTION

• Headset

• Ring Tones

• Tone Set

Display

Dialing

• Live Dialpad

• Speed Dial Edit

Restart

Note: The Advanced options are Administrator-level functions only, and are not
accessible by the user. These options should only be set up and changed by your System
Administrator.

SIMPLIFIED OPTIONS LIST

Your System Administrator may configure a simplified Options List for your phone. The following
table indicates the options that may appear on your phone if the simplified Options List is applied.

ICON OPTION

Status

Bluetooth

Call Forward

Lock

Audio

• Audio Mode

• Headset

• Ring Tones

• Tone Set

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

ICON OPTION

Display

Restart

Note: The Advanced options are Administrator-level functions only, and are not
accessible by the user. These options should only be set up and changed by your System
Administrator.

USING THE IP PHONE UI

IP PHONE UI

1. Press on the phone to enter the Options List.

26

2. Press on the icon to access an option menu.
Note: Swipe left or right to switch pages in the Options List.

3. Swipe up and down to scroll through any lists and press on an item to make any desired

changes.

4. Press the Save softkey to save your changes.

5. Press the button or the Quit softkey at any time to exit without saving changes.

Notes:

1. For more information about customizing your phone using the available options from

the IP phone UI, see “Customizing Your Phone” on page 37.

2. For more information about Advanced options, contact your System Administrator.

PHONE OPTIONS VIA THE MITEL WEB UI

In addition to the IP phone UI options, you can customize options on the IP phone using the
Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your
phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”
on page 34.

USING THE MITEL WEB UI

MITEL WEB UI

1. Open your web browser, enter the phone’s IP address or host name into the address field
and press Enter.

The following logon screen displays.

Methods of Customizing Your Phone

2. At the prompt, enter your username and password and click OK.

The Status window displays for the IP phone you are accessing.

Note: For a user, the default username is “user” and the password field is left blank.

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

3. You can logout of the Mitel Web UI at any time by clicking Log Off.

28

Methods of Customizing Your Phone

The following categories display in the side menu of the Mitel Web UI: Status, Operation, and
Basic Settings.

CATEGORY DESCRIPTION

Status The Status section displays the network status and the MAC address of the IP phone.

It also displays hardware and firmware information regarding the IP phone, and
information about the SIP account(s) currently configured on the phone. The
information in the Status window is read-only.

Operation User Password - Allows you to change the user password.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the
phone to prevent any changes to the phone and to prevent use of the phone, as well
as reset the user password.

Softkeys and XML - Allows you to configure up to 48 top softkeys and 30 bottom
softkeys with functions identified in the list below.

Available functions for softkeys:

• None • Speed Dial/Conf

• Line • Speed Dial/MWI

• Speed Dial • Directory

• Do Not Disturb (DND) • Filter

• Busy Lamp Field (BLF) • Callers List

• BLF/List • Redial

• Auto Call Distribution (ACD) • Conference

• Extensible Markup Language (XML) • Transfer

• Flash • Intercom (Icom)

• Sprecode • Phone Lock

• Park • Paging

• Pickup • Login

• Last Call Return • Discreet Ringing

• Call Forward • Call History

• BLF/Xfer • Empty

• Speed Dial/Xfer

Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on
the phone’s keypad/dialpad for speed dialing purposes.

Expansion Module - Allows you to configure an additional 16 softkeys with an M680i
Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is
attached to the phone. This option displays on the side menu of the Mitel Web UI only
if an Expansion Module is attached.

Directory - Allows you to copy the Received Callers List and Local Directory from your
IP phone to your PC.

Reset - Allows you to restart the IP phone when required.

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

CATEGORY DESCRIPTION

Basic
Settings

Preferences - Allows you to enable/disable the following:

• Park Call

• Pick Up Parked Call

• Display DTMF Digits

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay (seconds)

• Switch UI Focus to Ringing Line

• Call Hold Reminder During Active Calls

• Call Hold Reminder

• Call Waiting Tone Period

• Preferred line

• Preferred line Timeout (seconds)

• Goodbye Key Cancels Incoming Call

• Message Waiting Indicator Line

• DND Key Mode

• Call Forward Key Mode
This category also allows you to configure:

• Incoming Intercom Call Settings

• Group Paging RTP Settings

• Ring Tones (global and per-line basis)

• Time and Date Settings

• Language Settings
Account Configuration - Allows you to configure DND and Call Forward by account.

You can have multiple accounts on the 6873i.
Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the

phone that can be used as your incoming ring tone. For more information on custom
ring tones, see “Installing Custom Ring Tones Using the Mitel Web UI” on page 84.

30

PHONE STATUS

You can view the status of your phone using the IP phone UI or the Mitel Web UI.

PHONE STATUS VIA IP PHONE UI

The Status option on the IP phone displays the status of your phone to the LCD display.

This option allows you to view your phone’s:

• Firmware information including platform, firmware version, and boot version

• Network status including your phone’s IP, MAC address, and LAN/PC port information

• Storage information including how many records are stored in your Local Directory, Re-

ceived Callers, and Outgoing Redial lists

• Error messages from the last reboot or startup

• Copyright information

Phone Status

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Status icon.

3. Press the status item to view details. The following status items are available:

• Firmware Info

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

• Network

• Storage

32

Phone Status

Notes:

1. The Directory List detailed in the Storage menu is in reference to the Local Directory.

2. If the Received Callers List or Outgoing Redial List is full, the Storage screen displays

information regarding the age of the oldest record stored in memory for the respective
list instead of the total number of records stored

• Error Messages

Notes:

1. Press the Copyright softkey to view copyright information.

2. The Status menu may also contain a section called Accessory Info. This section

details the firmware versions of all the accessories attached to your phone.

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

FINDING YOUR PHONE’S IP ADDRESS

If you want to access your phone’s options using an Internet browser, you need to enter the IP
address of the phone in the browser to open the Mitel Web UI. Use the following procedure to
find your phone’s IP address.

IP PHONE UI

1. Press to enter the Options List.

2. The Status icon.

3. Press Network.
The IP address of your 6873i displays in the IP Address field in the right column.

34

PHONE STATUS VIA THE MITEL WEB UI

Use the following procedure to view the phone status via the Mitel Web UI.

MITEL WEB UI

1. Open your web browser, enter the phone’s IP address or host name into the address field
and press Enter.

2. In the Username/Password window, enter your username and password and click OK.

The Status window displays for the IP phone you are accessing.

Note: The default username is user and the password field is left blank

Phone Status

This Status window displays the status of your phone, which includes the following
information:

• Network Status

• Hardware Information

• Firmware Information

• SIP Status

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

SIP ACCOUNT STATUS

The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel
Web UI.

The following table describes the status conditions that can display for the account.

STATUS
CONDITION DESCRIPTION

Registered Displays this status on accounts that HAVE been registered with the SIP proxy

server.

Example:
Line SIP Account Status Backup Registrar Used?
1 [e-mail]:5060 Registered Yes

where:

• Account Number is 1

• SIP Account is [e-mail] on port 5060

• Status is Registered

• Backup registrar is used (Yes)

SIP Error Number Displays on accounts when registration fails with the SIP proxy server.

Example:
Line SIP Account Status Backup Registrar Used?
4 [e-mail]:5060 401 No

where:

• Account Number is 4

• SIP Account is [e-mail] on port 5060

• Status is 401 - Unregistered if SIP registration fails

• Backup registrar is used (No)

36

CUSTOMIZING YOUR PHONE

The following paragraphs describe the options available from either the IP phone UI, the Mitel
Web UI, or both, and provide procedures applicable to the option.

LANGUAGE

IP PHONE UI AND WEB UI LANGUAGE

The IP phones support several different languages. You can have the IP phone UI and the Mitel
Web UI display in a specific language as required. When you set the language to use, all of
the display screens (menus, services, options, configuration parameters, etc.) display in that
language. The IP phones support the following languages:

• English

• Czech

• Catalan

• Valencian

Customizing Your Phone

• Welsh

• German

• Danish

• Spanish

• Mexican Spanish

• Euskera

• Finnish

• French

• Galego

• Canadian French

• Hungarian

• Italian

• Dutch

• Dutch (Netherlands)

• Norwegian

• Polish

• Portuguese

• Portuguese Brazilian

• Romanian

• Russian

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

• Slovak

• Swedish

• Turkish

• Greek

Specifying the Language to Use Using the IP Phone UI

Once the language pack(s) are available on your phone from your System Administrator, you
can specify which language to use on the phone and/or the Mitel Web UI.

Note: All languages may not be available for selection. The available languages are
dependent on the language packs currently loaded to the IP phone.

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Language icon.

3. Choose the desired screen language.
Note: All languages may not be available for selection. The available languages are

dependent on the language packs currently loaded to the IP phone. English is the default
language and cannot be changed or removed. For more information about loading
language packs, see your System Administrator.

4. Press the Save softkey to save your changes.

The change is dynamic. When you exit the Options List, the phone will display all menu

items in the language you selected.

38

Customizing Your Phone

Specifying the Language to Use Using the Mitel Web UI

MITEL WEB UI

1. Click on Basic Settings > Preferences > Language Settings.

2. In the Webpage Language field, select a language to apply to the Mitel Web UI.
Note: All languages may not be available for selection. The available languages are

dependent on the language packs currently loaded to the IP phone by your System
Administrator. English is the default language and cannot be changed or removed.

3. Click Save Settings.

The change is dynamic. The Mitel Web UI will display all screens in the language you

selected.

Note: You must have the language pack(s) already loaded to your phone in order to use
them. For more information about loading language packs, contact your System
Administrator.

INPUT LANGUAGE

The 6873i supports text and character inputs in various languages (English, German, French,
Spanish, Italian, Portuguese, Russian, Nordic, and Greek). Inputting textual or character
information into the IP phone UI can be done using the dialpad on the phone or by using the
on-screen keyboard. The 6873i provides on-screen international (QWERTY), French
(AZERTY), German (QWERTZ), Russian, and Greek keyboard layouts.You can configure the
Input Language feature using the Mitel Web UI or the IP phone UI.

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Dialpad Input Alphabet Tables

The following tables identify the language characters that you can use to enter text and
characters on the 6873i using the dialpad.

English

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

000

1 1;=_,-'&() 1.:;=_,-'&()

2 ABC2 abc2

3 DEF3 def3

4 GHI4 ghi4

5 JKL5 jkl5

6 MNO6 mno6

7 PQRS7 pqrs7

8 TUV8 tuv8

9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>

# #/\@ #/\@

French

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

000

1 1.:;=_,-'&() 1.:;=_,-'&()

2 ABC2АВЗБЕЖ abc2авзбеж

3 DEF3ÉÈÊË def3éèêë

4 GHI4ÎÏ ghi4îï

5 JKL5 jkl5

6 MNO6СУТФЦ mno6сутфц

7 PQRS7 pqrs7

8 TUV8 tuv8úùûü

9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>

# #/\@ #/\@

40

Customizing Your Phone

Spanish

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

000

1 1.:;=_,-'&() 1.:;=_,-'&()

2 ABC2ÁÀÇ abc2áàç

3 DEF3ÉÈ def3éè

4 GHI4ÏÍ ghi4ïí

5 JKL5 jkl5

6 MNO6ÑÓÒ mno6ñóò

7 PQRS7 pqrs7

8 TUV8ÚÜ tuv8úü

9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>

# #/\@ #/\@

German

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

000

1 1.:;=_,-'&() 1.:;=_,-'&()

2 ABC2ÄÀ abc2äà

3 DEF3É def3é

4 GHI4 ghi4

5 JKL5 jkl5

6 MNO6Ö mno6ö

7 PQRS7ß pqrs7ß

8 TUV8Ü tuv8ü

9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>

# #/\@ #/\@

41

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Italian

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

000

1 1.:;=_,-'&() 1.:;=_,-'&()

2 ABC2ÀCÇ abc2àcç

3 DEF3ÉÈË def3éèë

4 GHI4 ghi4

5 JKL5 jkl5

6 MNO6ÓÒ mno6óò

7 PQRS7 pqrs7

8 TUV8Ù tuv8ù

9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>

# #/\@ #/\@

Portuguese

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

000

1 1.:;=_,-'&() 1.:;=_,-'&()

2 ABC2БАВГЗ abc2бавгз

3 DEF3ÉÊ def3éê

4 GHI4Í ghi4í

5 JKL5 jkl5

6 MNO6ÓÔÕ mno6óôõ

7 PQRS7 pqrs7

8 TUV8ÚÜ tuv8úü

9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>

# #/\@ #/\@

42

Customizing Your Phone

Russian

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

000

1 1.:;=_,-'&() 1.:;=_,-'&()

2 АБВГ2ABC aбвг2abc

3 ДЕЁЖЭ3DEF Дeëжз3def

4 ИЙКЛ4GHI ийкл4ghi

5 МНОП5JKL мноп5jkl

6 РСТУ6MNO рсту6mno

7 ФХЦЧ7PQRS7 фхЧч7pqrs

8 ШЩЪЫ8TUV шщъы8tuv

9 ЬЗЮЯ9WXYZ ьзюя9wxyz

* * <SPACE> * <SPACE>

# #/\@ #/\@

Nordic

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

000

1 1.:;=_,-'&() 1.:;=_,-'&()

2 ABC2ÅÄÆÀ abc2åäæà

3 DEF3É def3é

4 GHI4 ghi4

5 JKL5 jkl5

6 MNO6ÖØ mno6öø

7 PQRS7ß pqrs7ß

8 TUV8Ü tuv8ü

9 WXYZ9 wxyz9

* * <SPACE> * <SPACE>

# #/\@ #/\@

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Greek

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

00+ 0+

1 1.:;=_,-'&()$! 1.:;=_,-'&()$!

2 ABC2ΑΒΓ abc2αβγ

3 DEF3ΔΕΖ def3δεζ

4 GHI4ΗΘΙ ghi4ηθι

5 JKL5ΚΛΜ jkl5κλμ

6 MNO6ΝΞΟ mno6νξο

7 PQRS7ΠΡΣ pqrs7πρςσ

8 TUV8ΤΥΦ tuv8τυφ

9 WXYZ9ΧΨΩ wxyz9χψω

* * <SPACE> * <SPACE>

# #/\\@ #/\\@

French On-Screen Keyboard Layout

When the phone’s input language is defined as French, the following keyboard layouts are used:

French Keyboard - Lower Case

French Keyboard - Upper Case

44

Customizing Your Phone

French Keyboard - Numeric

The diacritics and secondary characters available for the French keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

e èéêë

u ùûü

iîï

oôœ

a àâæ

cç

yÿ

$€£

({[<

)}]>

`~

=+

/|\

-_

45

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

German On-Screen Keyboard Layout

When the phone’s input language is configured as German, the following keyboard layouts are
used:

German Keyboard - Lower Case

German Keyboard - Upper Case

German Keyboard - Numeric

46

Customizing Your Phone

The diacritics and secondary characters available for the German keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

uü

oö

aä

sß

?¿

$€£

({[<

)}]>

`~

=+

/|\

-_

Russian On-Screen Keyboard Layout

When the phone’s input language is configured as Russian, the following keyboard layouts are
used:

Russian Keyboard - Lower Case

Russian Keyboard - Upper Case

47

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Russian Keyboard - Numeric

The diacritics and secondary characters available for the Russian keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

её

?¿

$€£

({[<

)}]>

`~

-_

Greek On-Screen Keyboard Layout

When the phone’s input language is configured as Greek, the following keyboard layouts are
used:

Greek Keyboard - Lower Case

48

Greek Keyboard - Upper Case

Greek Keyboard - Numeric

Customizing Your Phone

The diacritics and secondary characters available for the Greek keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

αά

εέ

ηή

ι ίϊΐ

οό

υ ύϋΰ

ωώ

?¿

$€£

({[<

)}]>

`~

=+

/|\

-_

49

Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

International On-Screen Keyboard Layout

When the phone’s input language is configured as any other language (English, Spanish,
Portuguese, Nordic or Italian), the international (QWERTY) keyboard is used.

International Keyboard - Lower Case

International Keyboard - Upper Case

International Keyboard - Numeric

50

Customizing Your Phone

The diacritics and secondary characters available for the international keyboard include:

PRESS AND HOLD AVAILABLE DIACRITICS/SECONDARY CHARACTERS

e èéêëēĕė

u ùúûü

i ìíîïīį

o туфхцœш

a абвгдежā

cçćč

l ƚ

nñń

yÿ

sß

!¡

?¿

$€£

({[<

)}]>

`~

=+

/|\

-_

SPECIFYING THE INPUT LANGUAGE USING THE IP PHONE UI

You can configure the language you use for input on the phone by setting the Input Language
option. The default input language setting is English.

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Language icon.

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

3. Press Input Language.

4. Choose the desired input language. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portuguese)

• Русский (Russian)

• Nordic

• ελληνικά (Greek)
Note: Available input languages are dependent on the configuration enabled by your

System Administrator

5. Press the Save softkey to save your changes.
The change is dynamic. The phone and the Mitel Web UI allow you to enter text and

characters in the language you selected.

52

Customizing Your Phone

SPECIFYING THE INPUT LANGUAGE USING THE MITEL WEB UI

MITEL WEB UI

1. Click on Basic Settings > Preferences > Language Settings.

2. Select a language from the Input Language field. Setting this field allows you to specify

the language to use when entering text and characters in the Mitel Web UI and IP phone
UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portuguese)

• Русский (Russian)

• Nordic

• ελληνικά (Greek)
Note: All languages may not be available for selection. The available input languages

are dependent on the configuration enabled by your System Administrator.

3. Click Save Settings.
The change is dynamic. The phone and the Mitel Web UI allow you to enter text and

characters in the language you selected.

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

LATIN 2 CHARACTER SET

The 6873i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying
and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML
encoding on the IP phones.

The following table illustrates the Latin 2 character set used on the 6873i IP phone.

54

TIME AND DATE

On the IP phones, the following time and date sub-options are available to be configured:

• Settings:

• Time Format

• Daylight Savings

• Date Format

• Time Zone

• Set Date and Time:

• Use Network Time (configure time servers)

• Enter Time and Date

Note: All time and date settings can be configured using the IP phone UI. Time/Date
Formats and Time Servers are the only two time and date settings that can be configured
using the Mitel Web UI.

SETTINGS

Customizing Your Phone

Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone
UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Time and Date icon.

3. Press the Settings icon.

4. Choose the desired time format. Valid values are 12 Hour and 24 Hour (the default is 12

Hour).

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

5. Press Daylight Savings.

6. Choose the desired daylight savings setting. Valid values are:

•Off

• 30 min summertime

• 1h summertime

• Automatic (default)

7. Press Date Format.

8. Swipe up and down to scroll through the list and choose the desired date format. Valid

values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

• MM/DD/YY

56

• MMM DD

• DD MMM YYYY

• WWW DD MMM

• DD MMM

• DD.MM.YYYY

9. Press the Save softkey to save your changes.

Note: The time and date formats you configure are applicable to the Home screen as

well as the Missed/Received Callers and Outgoing Redial Lists.

TIME ZONE

Configuring the Time Zone Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Time and Date icon.

Customizing Your Phone

3. Press the Time Zone icon.

A list of time zones displays for different areas of the world.

4. Swipe up and down to scroll through the region list and highlight the desired region. Valid

values are:

• America

• Asia

• Atlantic

• Australia

• Europe

• Pacific

• Others

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

5. Swipe up and down to scroll through the time zone list and choose the time zone that

applies to your area. The default time zone is US-Eastern.

Note: For a list of the time zone values available on the IP phone, see “Appendix A -

Time Zone Codes.”

6. Press the Save softkey to save your changes.

SET DATE AND TIME

Configuring the Date and Time Using the IP Phone UI

With a valid time server enabled your IP phone will synchronize the time displayed with the
specified configuration server. The phone will use the time from Time Server 1 unless it is not
configured or unavailable, in which case it will move on to Time Server 2, and if necessary Time
Server 3.

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Time and Date icon.

3. Press the Set Date and Time icon.

4. If you want to synchronize the time and date using a time server, ensure there is a check-

mark in the box corresponding to the Use Network Time setting. If there is no checkmark,
press the checkbox to enable the Use Network Time setting.

a. Press the Time Server 1, Time Server 2, or Time Server 3 field.

b. Using the on-screen keyboard, enter an IP address or domain name for the time server.

58

Customizing Your Phone

5. If you want to manually set the date and time, press the Use Network Time checkbox to

clear the checkmark and disable the setting.

a. Press the Enter Time or Enter Date field.

b. Using the on-screen keyboard, change the time and date accordingly.

When entering the time, use the right arrow key on the on-screen keyboard to toggle
between AM and PM.

6. Press the Save softkey to save your changes.

Configuring Time and Date Settings Using the Mitel Web UI

MITEL WEB UI

1. Click on Basic Settings > Preferences > Time and Date Setting.

2. In the Time Format field, select the time format you want to use on your phone. Valid

values are:

• 12h (12 hour format) (default)

• 24h (24 hour format)

Note: The time format you configure is applicable to the phone’s Home screen as
well as the Received Callers and Outgoing Redial Lists.

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

3. In the Date Format field, select the date format you want to use on your phone. Valid values

are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

• MM/DD/YY

• MMM DD

• DD MMM YYYY

• WWW DD MMM

• DD MMM

• DD.MM.YYYY
Note: The date format you configure is applicable to the phone’s Home screen as

well as the Received Callers and Outgoing Redial Lists.

4. In the NTP Time Servers field, enable the setting by checking the box or disable the setting
by unchecking the box (default is enabled).

5. In the Time Server 1, Time Server 2, and Time Server 3 fields, enter IP addresses or
qualified domain names for the primary, secondary, and tertiary time servers.

Note: Time servers can only be entered if NTP Time Servers is enabled.

6. Click Save Settings.

60

BLUETOOTH

The 6873i supports the use of a Bluetooth headset as an alternate headset device. Using the
phone UI, you can enable and disable the Bluetooth functionality on your phone as required.
You can also pair, connect, and unpair a Bluetooth headset as applicable.

Note: When the default (Speaker) audio mode is being used, if Bluetooth is enabled
and a Bluetooth headset is paired, the phone automatically switches the audio mode to
Headset/Speaker. For instructions on how to manually override the audio mode, see

“Audio Mode” on page 77.

ENABLING AND DISABLING BLUETOOTH FUNCTIONALITY

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Bluetooth icon.

Customizing Your Phone

3. Swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality.

or
Swipe the Bluetooth toggle switch to the left to disable Bluetooth functionality.

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When Bluetooth functionality is enabled, a Bluetooth enabled icon appears in the status
bar on the Home screen.

PAIRING A BLUETOOTH HEADSET

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Bluetooth icon.

3. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle

switch to the right.

4. Press Available Devices.

Note: The 6873i continually scans for supported Bluetooth headsets when enabled.

Refer to the respective Bluetooth headset documentation for pairing procedures
that must be performed on your Bluetooth headset.

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Customizing Your Phone

5. Press the desired Bluetooth headset you want to pair.

The phone attempts to pair the headset and if successful, automatically attempts to connect

to the headset.

Note: If pairing or connecting fails, a failed error message displays on screen. Press
Retry to attempt to pair or connect again, or Cancel to cancel the attempt.

6. Press the Ok button to acknowledge the successful connection.
The connected Bluetooth headset is added to the list of Paired Devices and is ready to use.

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When a Bluetooth headset is successfully connected, a Bluetooth connected icon appears
in the status bar on the Home screen.

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Customizing Your Phone

UNPAIRING A BLUETOOTH HEADSET

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Bluetooth icon.

3. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle

button to the right.

4. In the Paired Devices list, press the X button corresponding to the Bluetooth headset you

want to unpair.

The following message displays on screen.

5. Press Yes to unpair the device.
The Bluetooth headset is removed from the list of Paired Devices.

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CONNECTING TO A DIFFERENT PAIRED BLUETOOTH HEADSET

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Bluetooth icon.

3. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle

button to the right.

4. In the Paired Devices list, press the desired Bluetooth headset you want to connect to.
The phone attempts to connect to the headset.

Note: If connecting fails, an error message displays on screen. Press Retry to
attempt to connect again, or Cancel to cancel the attempt.

5. Press the Ok button to acknowledge the successful connection.
The connected Bluetooth headset is ready to use.

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Customizing Your Phone

When a Bluetooth headset is successfully connected, a Bluetooth connected icon appears
in the status bar on the Home screen.

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DIRECTORY

You can configure directory entries to display using the contact’s first name and then last name
or vice versa. Moreover, the option to sort contacts using either their first name or last name is
available through the Directory > Settings options menu.

If external Directory sources are configured, you can enable/disable the respective Directory
sources as well as rename Directory folder labels through the Directory > External Sources
options menu.

Note: For more information on Directory functionality, see “Directory” on page 176

SETTINGS

Configuring Directory Display and Sorting Options Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Directory icon.

3. Press the Settings icon.

4. Choose the desired display name order.

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5. Press Sorting Preferences.

6. Choose the desired sorting preference.

7. Press the Save softkey to save your changes.

EXTERNAL SOURCES

Note: Menu available only if external Directory sources have been configured by your
Administrator.

Customizing Your Phone

Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Directory icon.

3. Press the External Sources icon.

4. Press the corresponding checkbox to enable or disable each external directory source as

per your preference.

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Note: CSV 1 and 2 are enabled by default. All other Directory sources are disabled by

default.

5. Press right arrow on the Enable/Disable tab to switch to the Labels tab.

6. Press the Directory source label field that you want to edit and using the on-screen keyboard

enter in a name for the respective directory folder.

7. Press the Save softkey to save your changes.

CREDENTIALS

Note: Menu available only if certain features requiring authentication to a server have
been configured by your Administrator.

Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft Xsi features,
etc...) require authentication to external servers before they can be used. The Credentials
options menu allows you to enter in your user credentials for these respective features. This
menu also allows users to test their authentication settings and connection to the respective
server/source.

Entering Usernames/Passwords and Connection Testing Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Credentials icon.

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Customizing Your Phone

3. Press the left and right arrow buttons on the feature tab to navigate to the desired feature

(e.g. LDAP, Microsoft Exchange, BroadSoft Xsi).

4. Press the Username field and enter in the username applicable to the Directory source.

5. Press the Password field and enter in the password applicable to the Directory source.

6. Repeat Steps 3 to 5 for any other features you want to configure.

7. Press the right arrow button on the features tab until you reach the Test Connection tab.

8. Press the checkboxes corresponding to the features you want to test to enable authenti-

cation/connection testing on the features.

9. Press the Test softkey to begin testing.

A green will appear if there are no issues with the authentication/connection to the

external source.

A red ! will appear if issues are found.

If there are issues with your connection, please check your username and password for
any errors.

10. Press the Save softkey to save your changes.

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CALL FORWARD

Note: For Call Forward information and configuration details, see “Call Forward

Configuration” on page 205.

LOCK

PASSWORD

This category allows you to change the user password for your phone. Changing your password
ensures that only you can alter your phone settings and helps keep your system secure. You
can change your user password using the IP phone UI or the Mitel Web UI.

Note: Valid values when creating or changing a password are 0 to 4294967295 (integers
only; symbols and alpha characters are not allowed). The default password is an empty
string (i.e. leave the field blank).

Setting a User Password Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Lock icon.

3. Press the Password icon.

4. In the Current Password: field, enter the current user password.

5. In the New Password: field, enter the new user password.

6. In the Re-enter Password: field, re-enter the new user password.

7. Press the Save softkey to save your changes.
A Password Changed confirmation message displays on the screen.

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Customizing Your Phone

PHONE LOCK

You can lock your phone to prevent the phone from being used or configured. You can lock the
phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone.
For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock

Key” on page 142.

Locking the Phone Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Lock icon.

3. Press the Phone Lock icon.

4. At the Lock the phone? prompt, press Yes.

The message Phone is locked and a lock icon displays on the Home screen. Additionally

the Message Waiting Indicator (MWI) will turn on.

Note: Alternatively, if configured, you can lock the phone by simply pressing a Lock
softkey.

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Unlocking the Phone Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List (or press a configured Unlock softkey).

2. At the Enter Unlock Password prompt, enter your user password and press the blue Enter

key.

3. At the Unlock the phone? prompt, press Yes.

CONFIGURING LOCK SETTINGS USING THE MITEL WEB UI

Setting a User Password

MITEL WEB UI

1. Click on Operation > User Password.

2. In the Current Password field, enter the current user password.

Note: By default, the user name is user (all lowercase) and the password field is left

blank

3. In the New Password field, enter the new user password.

4. In the Password Confirm field, enter the new user password again.

5. Click Save Settings.

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Customizing Your Phone

Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password
feature resets the password to the factory default which is blank (no password). You can reset
a user password using the Mitel Web UI only.

Note: Valid values when creating or changing a password are 0 to 4294967295 (integers
only; symbols and alpha characters are not allowed). The default password is an empty
string (i.e. leave the field blank).

MITEL WEB UI

1. Click on Operation > Phone Lock.

2. In the Reset User Password field, click Reset.

The following screen displays.

3. In the Current Password field, leave this blank.

4. In the New Password field, enter a new password.

5. In the Password Confirm field, re-enter your new user password.

6. Click Save Settings.

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Locking and Unlocking the Phone

MITEL WEB UI

1. Click on Operation > Phone Lock.

To Lock the Phone

2. In the Lock the Phone? field, click Lock.

The message Phone is locked and lock icon displays on the Home screen. Additionally

the Message Waiting Indicator (MWI) will turn on.

Unlocking the Phone

3. Click on Operation > Phone Lock.

4. In the Unlock the Phone? field, click Unlock.

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AUDIO

Customizing Your Phone

The Audio option on the IP phone allows you to set the audio mode for your IP phone, configure
headset settings, and personalize ring tones and tone sets.

AUDIO MODE

The 6873i allows you to use a handset, a USB or Bluetooth headset, or handsfree mode to
handle incoming and outgoing calls. The Audio Mode option provides different combinations
of these three methods to provide maximum flexibility in handling calls. There are four audio
mode options you can set:

AUDIO MODE
OPTION DESCRIPTION

Speaker This is the default setting. Calls can be made or received using the handset or

handsfree speakerphone. In handset audio mode, pressing the button
on the phone switches to handsfree speakerphone. In Speaker audio mode, lift
the handset to switch to the handset.

Headset Choose this setting if you want to make or receive all calls using a handset or

headset. Calls can be switched from the handset to headset by pressing
the button on the phone. To switch from the headset to the handset, lift
the handset.

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first when the

button is pressed. By pressing the button again, you can switch back and forth
between the handsfree speakerphone and the headset. At anytime, lifting the
handset switches back to the handset from either the handsfree speakerphone
or the headset.

Headset/Speaker Incoming calls are sent to the headset first when the button is pressed.

By pressing the button again, you can switch back and forth between the
headset and the handsfree speakerphone. At anytime, lifting the handset
switches back to the handset from either the headset or the handsfree
speakerphone.

Notes:

1. When the default (Speaker) audio mode is being used, if a USB headset is

connected, or when Bluetooth is enabled and a Bluetooth headset is paired, the
phone automatically switches the audio mode to Headset/Speaker. You can
manually change the audio mode to any of the other audio modes, but if you change
it to Speaker, upon reboot, the phone will detect the headset and revert back to the
last known Headset-related audio mode.

2. If a headset is not connected, you can manually change the audio mode from
Speaker to any of the other audio modes, but upon reboot, the phone will detect
that there is no headset and revert back to Speaker audio mode.

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Configuring the Audio Mode Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Audio icon.

3. Press the Audio Mode icon.

4. Choose the desired audio mode. Valid values are:

• Speaker (default)

• Headset

• Speaker/Headset

• Headset/Speaker

5. Press the Save softkey to save your changes.

HEADSET

The Headset option allows you to set the volume level for the headset microphone (if
supported).

Configuring Headset Mic Volume Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Audio icon.

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3. Press the Headset icon.

4. Choose the desired volume setting. Valid values are:

• Low

• Medium (default)

• High

Customizing Your Phone

5. Press the Save softkey to save your changes.

RING TONES AND TONE SETS

There are several distinct ring tones a user can select to set on the IP phones. In addition to
the 15 pre-installed ringtones, custom ring tones can be manually installed through the Web
UI and selected for use (if enabled by your Administrator). You can enable/disable these ring
tones on a global or per-line basis.

Note: Individual contact ring tones are also supported on the 6873i. Individual contact
ring tones can be used during incoming calls to help users identify the party calling. For
more information on individual contact ring tones, see “Local Directory Features” on

page 182.

The following table identifies the valid settings and default values for each type of configuration
method.

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Ring Tones

CONFIGURATION METHOD VALID VALUES DEFAULT VALUE

IP Phone UI Global

Tone 1 to 15
Silent
Custom Ring Tone 1 to 8

(if available)

Mitel Web UI Global:

Tone 1 to 15
Silent
Custom Ring Tone 1 to 8

(if available)

Lines 1 to 24 Per-Line Setting:

Global
Tone 1 to 15
Silent
Custom Ring Tone 1 to 8

(if available)

Global Setting:
Tone 1

Global Setting:
Tone 1

Per-Line Setting:
Global

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
Ring tone sets consist of tones customized for a specific country. The ring tone sets you can
configure on the IP phones are:

• Australia

• Brazil

• Canada

• Europe (generic tones)

• France

• Germany

• Italy

• Italy2

• Malaysia

• Mexico

• Russia

• Slovakia

•UK

• US (Default)

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Customizing Your Phone

When you configure the country's tone set, the country-specific tone is heard on the phone for
the following:

• Dial tone

• Secondary dial tone

• Ring tone

• Busy tone

• Congestion tones

• Call waiting tone

• Ring cadence pattern

You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing
a custom ring tone can be performed using the Mitel Web UI only.

Configuring Ring Tones Using the IP Phone UI

IP PHONE UI

Global configuration only

1. Press on the phone to enter the Options List.

2. Press the Audio icon.

3. Press the Ring Tones icon.

4. Choose the desired ring tone (Tone 1 through Tone 15, Silent, or any custom ring tones

installed).

5. Press the Save softkey to save your changes.
The ring tone you select is immediately applied to the IP phone.

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Configuring Tone Sets Using the IP Phone UI

IP PHONE UI

Global configuration only

1. Press on the phone to enter the Options List.

2. Press the Audio icon.

3. Press the Tone Sets icon.

4. Swipe up and down to scroll through the list and choose the desired tone set. Valid values

are:

• Australia

• Brazil

• Canada

• Europe

• France

• Germany

• Italy

• Italy2

• Malaysia

• Mexico

• Brazil

• Russia

• Slovakia

•UK

• US (default)

5. Press the Save softkey to save your changes.
The tone set you select is immediately applied to the IP phone.

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Customizing Your Phone

Configuring Ring Tones and Tone Sets Using the Mitel Web UI

MITEL WEB UI

1. Click on Basic Settings > Preferences > Ring Tones.

For global configuration

2. In the Ring Tones section, select a country from the Tone Set field. Valid values are:

• Australia

• Brazil

• Canada

• Europe

• France

• Germany

• Italy

• Italy2

• Malaysia

• Mexico

• Brazil

• Russia

• Slovakia

•UK

• US (default)

3. Select a value from the Global Ring Tone field.
Note: See the “Ring Tones” on page 80 for valid values.

For per-line configuration

4. In the Ring Tone section, select a line for which you want to set ring tone.

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5. Select a value from the Line N field.
Note: See the “Ring Tones” on page 80 for valid values.

6. Click Save Settings.

Installing Custom Ring Tones Using the Mitel Web UI

Notes:

1. Access to the Custom Ringtones Web UI menu is only available if enabled by your

System Administrator.

2. Ringtones must be in .wav format. The IP phones support the following WAV file
specifications:

• G.711 μ-law and a-law Codec

• 20 ms packet size

• Mono 8KHz

3. Individual WAV files cannot exceed 1 MB in size (the total combined size of the eight
WAV files cannot exceed 8 MB).

4. Filenames must contain only ASCII characters.

MITEL WEB UI

1. Click on Basic Settings > Custom Ringtones

2. Press the Browse... button corresponding to the desired ringtone position (e.g. 1).

3. Navigate to the folder containing the WAV file you want to upload, select the file using your

left mouse button, and press the Open button.

The filename should now be displayed to the right of the respective Browse... button.

4. Press the Upload button to upload the file to the phone.

5. Repeat Steps 2 to 4 to upload additional WAV files to the phone.
Note: Press the Delete button to delete the desired ringtone from your phone.

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DISPLAY

The Display option allows you to set the following on your phone:

• Home Screen Settings:

• Brightness Settings:

HOME SCREEN SETTINGS

The Home Screen Mode option on the IP phone allows you to select how your home screen
is displayed. The 6873i IP phone contains two home screen layout options. The default primary
home screen mode provides users with a larger date and time and displays the screen name
(if configured) beside the line number in the top status bar. The secondary home screen mode
displays both screen name and screen name 2 (if configured) and are displayed above the
smaller, repositioned date and time.

Customizing Your Phone

• Home Screen Mode

• Screen Saver Timer

• Brightness Level

• Brightness Timer

Home Screen Mode 1

Home Screen Mode 2

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The Screen Saver Timer option allows you to configure the amount of time (in seconds) the
phone must be idle before the screen saver initiates. When the specified amount of time expires,
a screen saver displaying the date and time and the number of missed calls (if applicable) is
displayed on screen.

Configuring the Home Screen Mode and Screen Saver Timer

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Display icon.

3. Press the left and right arrow buttons in the Home Screen Mode field to change the desired

home screen mode.

4. Press Screen Saver Timer field.

5. Enter a value, in seconds, using the on-screen keyboard. You can set the timer from 0

(disabled) to 7200 seconds. Default is 1800 (30 minutes).

6. Press the Save softkey to save your changes.

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Customizing Your Phone

BRIGHTNESS SETTINGS

The Brightness Level option on the IP phone allows you to set the amount of light that
illuminates the LCD display. Use this option to set the preference of brightness level.

The Brightness Timer option allows you to set the amount of time you want the LCD display
to stay illuminated before turning the backlight off during a period of inactivity. For example, if
you set the brightness timer to 60, when the phone reaches 60 seconds of inactivity, the LCD
backlight goes off.

You can set the brightness level and timer using the IP phone UI only.

Setting the Brightness Level and Timer Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Display icon.

3. Press the Brightness Level field.

4. Press the left and right arrow buttons in the Brightness Level field to increase or decrease

the intensity of brightness on the LCD.

5. Press the Brightness Timer field.

6. Enter a value, in seconds, using the on-screen keyboards. You can set the timer from 1 to

36000 seconds. Default is 600 (10 minutes).

7. Press the Save softkey to save your changes.

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DIALING

LIVE DIALPAD

The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live
dialpad feature enabled, the 6873i IP phone automatically dials out and turns on handsfree
mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a
number while the phone is on-hook, lifting the receiver or pressing the initiates a call
to that number.

Note: Availability of this feature is dependent on your phone system or service provider.

You can enable/disable the live dialpad using the IP phone UI only.

Enabling/Disabling Live Dialpad Using the IP Phone UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Press the Dialing icon.
Note: If required, swipe right to switch pages in the Options List.

3. Press the Live Dialpad icon.

4. Press On or Off to enable or disable the live dialpad feature.

5. Press the Save softkey to save your changes.

SPEED DIAL EDIT

Note: For details on speed dial configuration, see “Speed Dial Key” on page 100.

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RESTART

You may want to restart your phone to check for updates on the server or you may occasionally
need to restart your phone for configuration changes to your phone or network settings to take
effect. You may also need to restart your phone if you have been asked to do so by your System
Administrator or should you experience any unexpected behavior.

RESTARTING YOUR PHONE USING THE IP PHONE UI

1. Press the button on the phone to enter the Options List.

2. Press the Restart icon.

Customizing Your Phone

IP PHONE UI

Note: If required, swipe right to switch pages in the Options List.

3. When the prompt, Restart Phone? appears, press Yes.
If you do not wish to restart your phone, press No.

Note: Your phone is out of service temporarily during the restart and reboot process.

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Restarting Your Phone Using the Mitel Web UI

MITEL WEB UI

1. Click on Operation > Reset.

2. Click Restart.

Click OK at the confirmation prompt.

EMERGENCY DIAL PLAN

Public telephone networks in countries around the world have a single emergency telephone
number (emergency services number), that allows a caller to contact local emergency services
for assistance when required. The emergency telephone number may differ from country to
country. It is typically a three-digit number so that it can be easily remembered and dialed
quickly. Some countries have a different emergency number for each of the different emergency
services.

You can specify the digits to dial on the IP phone for contacting emergency services. Once you
specify the emergency number(s) on the phone, you can dial those numbers directly on the
dialpad when required and the phone automatically dials to those emergency services.

You can set the emergency dial plan using the Mitel Web UI only.

Notes:

1. Emergency dial plan pattern matching is only functional when the live dialpad feature

is enabled. For more information on the live dialpad feature, see “Live Dialpad” on

page 88.

2. Contact your local phone service provider for available emergency numbers in your
area.

The following table describes the default emergency numbers on the IP phones.

EMERGENCY
NUMBER DESCRIPTION

911 A United States emergency number.

999 A United Kingdom emergency number.

112 An international emergency telephone number for GSM mobile phone networks.

In all European Union countries it is also the emergency telephone number for both
mobile and fixed-line telephones.

110 A police and/or fire emergency number in Asia, Europe, Middle East, and South

America.

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Customizing Your Phone

DEFINING AN EMERGENCY DIAL PLAN USING THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Phone Lock.

2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact

emergency services. For multiple numbers, enter a | between each emergency number.
For example:

911|110
Default for this field is 911|999|112|110.

3. Click Save Settings to save the emergency dial plan to your phone.

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LINE AND CALL APPEARANCES

The 6873i has 2 hard line/call appearance buttons each with a corresponding status light.

Line/Call
Appearances

These line/call appearance buttons and lights can represent physical lines, calls for your
extension, or calls from a group that your extension is part of. By pressing a line/call appearance
button, you connect to the line or a call it represents. The line/call appearance light indicates
the status of that line or call. When the phone is taken off-hook, the phone automatically selects
a line for you.

LINE/CALL APPEARANCE LED BEHAVIOR LINE/CALL APPEARANCE STATUS

Off Idle line or no call activity

Light flashes quickly Ringing

Light is solid Connected

Light flashes slowly Hold

When you have more than one call, you can scroll up and down by swiping to view information
for the different calls. The display shows which line the call information is referring to (L1, L2,
L3, L4, etc.), picture ID and Caller ID information (name and number) if available, the call status
(connected, ringing, held call, etc...), and the timer specific to that call.

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CONFIGURING SOFTKEYS

Your 6873i has 12 multi-functional top softkeys and 6 multi-functional bottom softkeys:

• 12 top softkeys: programmable non-state-based softkeys (up to 48 programmable
functions)

• 6 bottom softkeys: programmable state-based softkeys (up to 30 programmable functions)

Top Softkeys

Configuring Softkeys

Bottom
Softkeys

Notes:

1. If M680i Expansion Modules are attached to the phone, you can configure up to an

additional 16 softkeys on each M680i Expansion Module.

2. If M685i Expansion Modules are attached to the phone, you can configure up to an
additional 84 softkeys on each M685i Expansion Module.

3. The 6873i IP phone allows up to 3 expansion modules on each phone. For more
information about expansion modules, see “Model M680i and M685i Expansion

Modules” on page 245.

You can use the Mitel Web UI to configure key functions.

The following table lists the functions you can set on the softkeys and provides a description
for each function.

KEY FUNCTION DESCRIPTION

None Indicates the key has no function assigned.

Line Indicates the key is configured for line use (programmable on the top softkeys

only).

Speed Dial Indicates the key is configured for speed dial use.

Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality.

BLF Indicates the key is configured for Busy Lamp Field (BLF) functionality

(programmable on the top softkeys only).

BLF/List Indicates the key is configured for BLF/List functionality (programmable on the

top softkeys only).

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KEY FUNCTION DESCRIPTION

Auto Call
Distribution (ACD)

XML Indicates the key is configured to accept an XML application for accessing

Flash Indicates the key is set to generate a flash event when it is pressed. The IP

Sprecode Indicates the key is configured to automatically activate specific services offered

Park Indicates the key is configured to park incoming calls when pressed.

Pickup Indicates the key is configured to pick up parked calls when pressed.

Last Call Return Indicates the key is configured for Last Call Return functionality when pressed.

Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP

BLF/Xfer Indicates the key is configured as a simplified BLF key and a Transfer key. You

Speed Dial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key.

(For Sylantro Call Managers)
Indicates the key is configured to allow the Sylantro call managers to distribute

calls from a queue to registered IP phone users (agents) (programmable on the
top softkeys only).

customized XML services.

phone generates flash events only when a call is connected and there is an
active RTP stream (for example, when the call is not on hold).

by the server. For example, if the sprecode value of *82 is configured, then by
pressing the Sprecode key, *82 automatically activates a service provided by the
call manager.

phone UI displays the Call Forward menus.

can use this key to perform the BLF function as well as use it as a transfer key
to transfer calls (programmable on the top softkeys only).

You can use this key to perform speed dial functions as well as use it as a
transfer key to transfer calls.

Speed Dial/Conf Indicates the key is configured as a speed dial key and a conference key. You

can use this key to speed dial from within a conference call and add the new call
directly to the conference.

Speed Dial/MWI Indicates the key is configured as a speed dial key for a voicemail account. You

can use this key to monitor and call a voicemail account. Configuring multiple
Speed Dial/MWI keys allows you to monitor and call multiple voicemail
accounts.

Directory Indicates the key is configured to access the Directory.

Filter Indicates the key is configured for activating/deactivating Executive Call

Filtering. For more information about the Executive and Assistant Services
feature, see BroadSoft BroadWorks Executive and Assistant Services on

page 231.

Received Callers
List

Outgoing Redial Indicates the key is configured to access the Outgoing Redial List.

Conference Indicates the key is configured to initiate a conference call.

Transfer Indicates the key is configured to initiate a call transfer.

Icom Indicates the key is configured to be used for intercom calls.

Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this

Indicates the key is configured to access the Received Callers List.

key to lock/unlock the phone.

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Configuring Softkeys

KEY FUNCTION DESCRIPTION

Paging Indicates the key is configured as a Paging key. When pressed, the phone can

send Real Time Transport Protocol (RTP) streams from a pre-configured
multicast address without involving SIP signaling.

Login Indicates the key is configured as a Visitor Desk Phone (VDP) Login key. For

VDP feature availability and details, please contact your System Administrator.

Discreet Ringing Indicates the key is configured as a Discreet Ringing key. When the Discreet

Ringing feature is enabled, if a call is incoming, the phone will play the
configured ring tone once only. Pressing the Discreet key will allow you to toggle
on/off the feature.

Call History Indicates the key is configured as a Call History key. When pressed, the Call

History softkey allows users the ability to directly access the list of all calls in the
Call History.

Empty Indicates the key has no function assigned but should be displayed as any

empty softkey on the phone’s screen.

Note: Keys can also be set up to quickly to access features such as call return (*69) or
voicemail. Quick access features like call return and voicemail must first be configured
on your PBX in order to work on your phone. See your System Administrator for more
information.

Many softkey functions allow you to customize the label of the softkey. When you define a long
top softkey label, the 6873i will attempt (if possible) to intelligently split the label on to two lines.
You can also manually split any top softkey label on to two lines by using adding two vertical
bar characters (i.e. ||) in between the characters you want to split. For example, defining a top
softkey label as Alexandra||Wilkonson places a carriage return after Alexandra.

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

STATE-BASED SOFTKEYS

On the 6873i’s bottom softkeys, you can configure a specific state to display when a softkey is
being used. The following table describes the states available to configure for the softkeys.

STATE DESCRIPTION

Idle The phone is not being used.

Connected The current line is in an active call (or the call is on hold).

Incoming The phone is ringing.

Outgoing The user is dialing a number, or the far-end is ringing.

Busy The current line is busy because the line is in use or the line is set as DND.

The following table identifies the applicable default states for each softkey type on the IP phone.

SOFTKEY TYPE DEFAULT STATES

None All states disabled.

Speed Dial Idle, Connected, Incoming, Outgoing, Busy

DND Idle, Connected, Incoming, Outgoing, Busy

XML Idle, Connected, Incoming, Outgoing, Busy

Flash All states disabled.

Sprecode Connected

Park Connected

Pickup Idle, Outgoing

Last Call Return Idle, Connected, Incoming, Outgoing, Busy

Call Forward Idle, Connected, Incoming, Outgoing, Busy

Speed Dial/Xfer Idle, Connected, Incoming, Outgoing, Busy

Speed Dial/Conf Idle, Connected, Incoming, Outgoing, Busy

Speed Dial/MWI Idle, Connected, Incoming, Outgoing, Busy

Directory Idle, Connected, Incoming, Outgoing, Busy

Filter Idle, Connected, Incoming, Outgoing, Busy

Received Callers List Idle, Connected, Incoming, Outgoing, Busy

Outgoing Redial Idle, Connected, Incoming, Outgoing, Busy

Conference Idle, Connected, Incoming, Outgoing, Busy

Transfer Idle, Connected, Incoming, Outgoing, Busy

Intercom Idle, Connected, Incoming, Outgoing, Busy

Phone Lock All states disabled.

Paging All states disabled.

Login Idle, Connected, Incoming, Outgoing, Busy

Discreet Ringing Idle, Connected, Incoming, Outgoing, Busy

Call History Idle, Connected, Incoming, Outgoing, Busy

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SOFTKEY TYPE DEFAULT STATES

Empty Idle, Connected, Incoming, Outgoing, Busy

In the Mitel Web UI, the operational states for each softkey display as enabled. To disable a
state, simply uncheck the box for the respective state.

SOFTKEY DISPLAY BEHAVIOR

On the 6873i IP phone, you can configure up to 48 (top) and 30 (bottom) functions on the
softkeys. By default, if you have no softkeys configured on the IP phone, and you assign softkey
functions to higher number keys in the Mitel Web UI, the key functions automatically appear in
the first available position on the LCD display.

For example, if top softkeys 1 through 48 are set to None, and you set the top softkey 12 as
the following:

Type: Speed Dial
Label: Home
Value: 3456

Configuring Softkeys

after saving the settings, the “Home” label actually appears in position 1 of the LCD.

A softkey function of None does not display on the Home screen at all.

The following figures illustrate the above scenario (i.e. the configuration of top softkey 12) and
how it is displayed on the phone:

Mitel Web UI Configuration

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

Corresponding 6873i Display

Note: Contact your System Administrator for other softkey display behavior options.

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