Mitel 6869i User Manual

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Page 1

Mitel 6869i SIP Phone

41-001554-00 REV01 RELEASE 4.0.0 SP1 USER GUIDE

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted

by Mitel Networks™ Corporation (MITEL not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written pe rmission from Mitel Networks Corporation.

Trademarks

Mitel is a trademark of Mitel Networks Corporation. Other product names mentioned in this document may be trademarks of their respective companies and

are hereby acknowledged.

). The information is subject to change without notice and should

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

®,™ Trademark of Mitel Networks Corporation

41-001554-00 REV01 - December 2014

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Software License Agreement

SOFTWARE LICENSE AGREEMENT

Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non- exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer . In a ddition, these confidentia l and proprietary programs are works conforming to the req uirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and info rmation and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify , copy , reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or langua ge, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Sof tware furnishe d hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agre ement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Dialpad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

UI Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Methods of Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Phone Options via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Phone Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Phone Status via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Customizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

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Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using the Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Configuring Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) . . . . . . . . . . . . . . . . . . . . 96

XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

BroadSoft BroadWorks Executive and Assistant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

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Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

Model M680i and M685i Expansion Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Why is my speakerphone not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . .219

Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Repair Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

WELCOME

The Mitel 6869i is a 24-line SIP phone that boasts a large high resolution color display and delivers outstanding audio performance designed for power users who demand a lot from their phones. Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6869i offers a large 4.3" color b acklit LCD display, 12 programmable soft keys, 5 programmable context sensitive system keys, and native DHSG/EHS and USB headset support. Offering remarkable HD wideband audio, an enhanced speakerphone that utilizes dual microphones, advanced audio processing, and a unique audio design, the Mitel 6869i delivers rich and crystal clear handsfree conversations. With its fully customizable hard key layout, XML capabilities, a nd a PoE class 3 rating, the 6869i is one of the most advanced SIP desktop phones available on the market today.

ABOUT THIS GUIDE

This guide explains how to use the basic features of your new 6867i phone. Not all features listed are available by default. Contact your System or Network Administrator to find out which features and services are available to you on your system. Your System Administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, Administrators should refer to the Mitel SIP IP Phones Administrator Guide.

DOCUMENTATION

• Mitel 6869i SIP IP Phone Quick Reference Guide – Contains call handling instructions, an overview of the User Interface (UI) and details on UI navigation, as well as information on other important features. The Quick Reference Guide can be downloaded from

http://www.miteldocs.com.

• Mitel 6869i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization. The Installation Guide can be downloaded from http://www.miteldocs.com.

• Mitel 6869i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. The User Guide can be downloaded from

http://www.miteldocs.com.

• Mitel SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP phones on the network and conta ins advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can be downloaded from

http://www.miteldocs.com.

PHONE FEATURES

• 4.3” QVGA color TFT LCD with backlight

• Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer

• USB 2.0 port (100mA maximum)

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Welcome

• 12 programmable and 5 context-sensitive softkeys

• Press-and-hold speeddial key configuration feature

• Supports up to 24 call lines with LEDs

• Wideband handset

• Wideband, full-duplex speakerphone for handsfree calls

• Headset mode support

• AC power adapter (sold separately)

• Enhanced busy lamp fields*

• Set paging*

*Availability of feature dependant on your phone system or service provider.

REQUIREMENTS

The 6869i requires the following environment:

• SIP-based IP PBX system or network installed and running with a SIP accou nt created for the 6869i phone

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS)

• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended)

• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for optimum Gigabit Ethernet performance)

• Power source:

• For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from the phone directly to the network for power (no 4 8V AC power adapter required if using Power-ov er-Ethernet [PoE])

• For Ethernet networks that DO NOT supply power to the phone:

• Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no.

GT-41080-1848 (sold sep arately) to connect from the DC po wer port on the phone to a power source or

• Use a PoE power injector or a PoE switch

INSTALLATION AND SETUP

If your System Administrator has not already setup your 6869i phone, please refer to the Mitel 6869i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators sho uld refer to the Mitel SIP IP Phones Administrator Guide.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

IP PHONE KEYS







  





 



















KEY PANEL

The following sections describe the various 6869i phone key functions and how they ca n help you make and manage your calls and caller information.

6869i Handset High Quality Speakerphone Message Waiting Lamp Goodbye Key Hold Key Options Key Mute Key Volume Control Keypad

        

        

Callers List Key Redial Key Line/Call Appearance Keys Speaker/Headset Key Navigation/Select Keys Presence Key Programmable Softkeys Context-Sensitive Softkeys TFT LCD Screen

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IP Phone Keys

KEY DESCRIPTION

The following table describes the keys on the 6867i:

KEY DESCRIPTION

Goodbye Key - Ends an active call. The Goodbye key also exits an open list,

such as the Options List, without saving changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the Pickup softkey offered on the display.

For more information, see “Placing a Call on Hold” on page 139. Options Key - Accesses services and options to customize your phone. Your

System Administrator may have already customized some of your settings. Check with your System Administrator before changing any Administrator-only options.

For more information, see “Phone Options via the IP Phone UI” on page 24. Mute Key - Mutes the microphone so that your caller cannot hear you (the

light indicator flashes when the microphone is on mute).

For more information, see “Mute” on page 137. Volume Controls - Adjusts the volume for the handset, ringer, and handsfree

speakerphone.

Callers List Key - Accesses a list of the last 200 calls received.

For more information, see “Callers List” on page 164. Redial Key - Accesses a list of the last 100 previously dialed numbers.

Pressing the Redial key twice redials the last dialed number.

For more information, see “Redial” on page 134. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i

IP phone IP phone has two default Line keys, each with LED indicator lights.

For more information, see “Line and Call Appearances” on page 76.

Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.

For more information, see “Using Handsfree Speakerphone” on page 131.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

KEY DESCRIPTION

Navigation Keys/Select Button - Multi-directional navigation keys allow you

to navigate through the phone’s user interface. Pressing the center Select button selects/sets options and performs various actions (such as dialing out when in the Directory, Callers, and Redial Lists).

For more information, see “UI Navigation” on page 22.

Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed information about the selected contact.

For more information see “Presence Key” on page 77. Top Softkeys - 12 programmable keys that allow you to easily perform up to

44 specific functions and access enhanced services provided by third parties (e.g. XML applications).

For more information see “Configuring Softkeys” on page 79. Bottom Softkeys - 5 programmable keys that support up to 24 functions.

These keys also act as state-based keys allowing you to easily perform context-sensitive functions during specific states (i.e. when the phone is an idle, connected, incoming, outgoing, or busy state).

For more information see “Configuring Softkeys” on page 79.

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IP Phone Keys

DIALPAD KEYS

The 6869i has a dialpad with digits from 0 through 9, a * key , and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6869i phone dialpad includes the following:

DIALPAD KEY DESCRIPTION

0 Dials 0

1 Dials 1 2 ABC Dials 2

3 DEF Dials 3

4 GHI Dials 4

5 JKL Dials 5

6 MNO Dials 6

7 P QRS Dials 7

8 TUV Dials 8

9 WXYZ Dials 9

Dials the Operator on a registered phone

When entering text, this key enters A with one press, B with two presses, and C with three presses

When entering text, this key enters D with one press, E with two presses, and F with three presses

When entering text, this key enters G with one press, H with two presses, and I with three presses

When entering text, this key enters J with one press, K with two presses, and L with three presses

When entering text, this key enters M with one press, N with two presses, and O with three presses

When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.

When entering text, this key enters T with one press, U with two presses, and V with three presses

When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.

The * is called the star key . The # is called the number sign, pound key, or hash key , depending on one's nationality or personal preference. These can be used for special functions such as accessing voicemail. The star key and pound key functions are dependant on your country’s feature availability. Contact your System Administrator for more information about available functions using these keys.

These dialpad keys can be used for any of the following on the phone:

• Dial a phone number to make a call (see “Dialing a Number” on page 130)

• Enter digits or letters in the IP phone user interface

• Program a speed dial number (see “Speed Dial Key” on page 85)

• Press a speed dial key (see “Speed Dial Key” on page 85)

• Press the keys associated with a called Interactive Voice Response (IVR) system

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

GETTING STARTED

The 6869i must be set up and be configured prio r to its first use. This section describes pho ne behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

PLUGGING IN AND STARTING THE PHONE

The 6869i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you re start your phone.

The phone displays the following startup screens.

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Getting Started

The 6869i phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may t ake a few moments while the phone downloads the latest updates.

Note: Ne w updates to your phone can be automatic ally scheduled from the server. This is set up on the phone system by your System Administr ator an d sho uld be schedu led during non-business hours or slow call periods.

WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION INFORMATION.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

When the configuration update is complete, the phone displays the followin g screens and then displays the Home screen.

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Getting Started

NETWORK CONNECTED/NETWORK DISCONNECTED

If your phone successfully connects to the network the phone will go directly to the Home screen. If your phone did not successfully connect to the network, the Network Disconnected prompt

appears on the display and the telephone status light turns on.

Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and remove the Network Disconnected prompt from the screen. However, if changes have been made to your phone’s network se ttings, you may need to restart your phone. Check with your System or Network Administrator for assistance.

For more information about connecting your phone, se e the Mitel 6869i IP Phone Installation

Guide.

Note: If the phone displays a No Service status message you can still use the phone but note that it is not registered with the Registrar . For more information about registering your phone, contact your System Administrator.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

UI OVERVIEW

Date and Time

Line and Name

Status indicators

Status Messages

HOME SCREEN

When the phone has successfully updated the config uration and connected to the network, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various impo rtant status messages. It is the default screen displayed when the phone is in an idle state.

Note: Your System Administrator should have configur ed you r SIP scr ee n na m e, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator.

Phone/Line Status Indicators and Messages

There are icons that display on the phone to ind icate the st atus of the ph one and/or the st atus of the line. These icons display on the upper right corner of the Home screen.

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Getting Started

The following table identifies and describes the phone/line status indicators on the Home

More SoftkeyBottom Softkeys

Top Softkeys

screen.

ICON DESCRIPTION

Phone Locked - The lock icon displays on the Home screen indicating that the phone is in a

locked state preventing the phone from being used and preventing any changes from being made to the phone.

Voicemail - The voicemail icon displays on the Home screen only if you have new messages waiting. The number in the red circle indicates how many new messages you have. To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone. For more information on your system’s star codes, please refer to the documentation for the voicemail system you are using.

Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the DND feature is enabled. When DND is enabled, callers calling into the phone hear a busy signal or a message, depending on the configuration.

Call Forward - The Call Forward icon displays on the Home screen when the Call Forward feature is enabled. When Call Forward is enabled, incoming phone calls are automatically forwarded to a defined number when your phone is in a busy state and/or when the call is not answered after a specified number of rings.

In addition to the phone/line status indicators, status messages with regards to the following are displayed on the Home screen when the situation arises:

• Number of missed calls

• Phone lock status

• SCA Caller IDs

• XML-related text

• Network status

Softkeys

12 top softkeys and 5 bottom softkeys are always displayed on the Home screen. You can configure the top softkeys with up to 44 functions and con figure the bottom sof tkeys with up to 24 functions as required.

Note: For more information about configuring the top and bottom softkeys, see

“Configuring Softkeys” on page 79.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

If you or your Administrator have configured softkey functions on your phone, the labels for those functions display on the screen. For example, in the illustration above Directory was configured as a Directory key , Voicemail and Home were configured as sp eed dial keys, and the remaining top softkeys were co nfigured as Busy La mp Field (BLF) keys. The bottom set of softkeys were configured as DND (Do Not Disturb), Call FWD (Call Forward ), an d Lock/Unlock, and XML respectively.

A More softkey as indicated by dots is also displayed at the bottom right of the screen if you have configured more softkeys than can be displayed at one time. These dots indicate the number of softkey pages and its relative position.

Off-Hook and Dialing Screen

When you pickup the handset on the Home screen, the scree n dis pla ys as follo ws:

This screen displays the Dial key at the bottom. This key is context-se ns itiv e an d cann ot be changed.

The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6869i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and second “pages” to display all the rest of the configured softkeys (as per the figure below).

Page 21

Getting Started

LINE SELECTION SCREEN

Line Usage Indicators

Available Lines

New Call/ Pickup Key

The Line Selection screen displays a list of the lines that are available on the phone as well as line usage indicators that tell you whether or not a line is in use.

It also allows you to easily select a line to act upon. When a line is not in use, a New Call key is available allowing you to dial out using the selected line. If the line is in use with a call on hold, a Pickup key is available allowing you to pick up the call on hold on the respective line.

The following table identifies and describes the line usage indicators on the Line Selection screen.

INDICATOR/ ICON DESCRIPTION

N/A No icon denotes that no calls are associated with the line and the line is available to be

used.

# A number denotes how many call appearances are being utilized on the respective line.

Indicates a call is incoming on the respective line.

Indicates a call is outgoing on the respective line.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

DETAILED-VIEW CALL SCREEN

Call Timer

Call Feature Indicators

Caller ID

Picture ID

Call Status Indicators

The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls.

The Detailed-V iew Call screen encompasses the picture ID of the remote party (if available), a call timer indicating the duration of the call in focus (in minutes and seconds), the caller ID (name and number), and call status and feature indi cators.

The following table identifies and describes the call status and call feature indicators on the

Detailed-View Call screen.

INDICATOR/ICON DESCRIPTION

Call Status Indicators

N/A No icon denotes that the call is connected and in progress.

Indicates the call is on hold.

Indicates the call is an incoming call.

Indicates the call is an outgoing call.

Indicates the party is a conference call participant. The direction of the arrow denotes where the other conference call participant is in the list of calls.

Call Feature Indicators

Indicates the call is secured using TLS/SRTP encryption.

Indicates the call is using Mitel Hi-Q™ audio.

Indicates active VoIP recording is enabled and the call is being recorded.

Page 23

Getting Started

MULTI-VIEW CALL SCREEN

Call Timer

Call Status Indicators

Call Feature

Indicators

Caller ID

Picture ID

The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in progress. It is particularly useful in transfer and conference scenarios. All pertinent information from the Detailed-View Call screen is also available on the Multi-View Call screen but information for two remote parties can be seen simultaneously.

The following table identifies and describes the call status and call feature indicators on the

Multi-View Call screen.

INDICATOR/ICON DESCRIPTION

Call Status Indicators

N/A No icon denotes that the call is connected and in progress.

Indicates the call is on hold.

Indicates the call is an incoming call.

Indicates the call is an outgoing call.

Indicates the party is a conference call participant. The direction of the arrow (if applicable) denotes where the other conference call participant is in the list of calls.

Call Feature Indicators

Indicates the call is secured using TLS/SRTP encryption.

Indicates the call is using Mitel Hi-Q™ audio.

Indicates active VoIP recording is enabled and the call is being recorded.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

UI NAVIGATION

Navigation Keys/ Select Button

UI navigation is easily performed using the navigation keys located above the Callers List key.

The

3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys

are used to highlight and scroll through the different lines/calls on the respective screen. Pressing the center dialing out when in the DIrectory, Callers, and Redial Lists).

button selects/sets options and performs various actions (such as

Page 25

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

The figure below provides a visual representation of the different screens and the UI behavior when a navigation key is pressed.

Note: The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state. Moreover, the Multi-View Call screen is only accessible when more than one call is a ringing or connected state.

Home Screen

Line Selection Screen

Multi-View Call Screen Detailed-View Call Screen

Press Right

Press Left

Press Right

Press Left

Press Right

Press Left

Press Up

Press Down

Press Up

Press Down

Press Up

Press Down

Press Right

Press Left

Press Right

Press Left

Press Right

Press Left

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

METHODS OF CUSTOMIZING YOUR PHONE

There are two ways to customize specific options on your phone:

• Using the Options key on the IP phone

• Using the Mitel Web UI in an Internet browser window from your PC

PHONE OPTIONS VIA THE IP PHONE UI

You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to customize the following phone settings:

ICON OPTION

Status

Language

Time and Date

• Settings

•Time Zone

• Set Date and Time

DIRECTORY

Y ou can configure directo ry entries to display using the contact’s fir st name and then last name or vice versa. Moreover, the option to sort contact’s using either their first name or last name is available through the Directory > Settings options menu.

Note: If you have a K680i Keyboard attached to the phone, the Directory > Settings options menu also allows you to enable/disable the Live Keyboard feature.

If external Directory sources are configure d , you can enable/disable the resepctive Directory sources as well as rename Directory folder labels throug the Directory > External Sources options menu.

Note: For more information on Directory functionality, see “Directory” on page 151

SETTINGS

Configuring Directory Display and Sorting Options Using the IP Phone UI

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Directory > Settings option and press the button or Select softkey.

3. With Display Name Order highlighted press the 4 key to move to selection column.

4. Use the 5 and 2 keys to and choose the desired display name order.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

5. Press the 3 key to move to back to the options column and press the 2 key to highlight Sorting Preferences.

6. With Sorting Preferences highlighted press the 4 key to move to selection column.

7. Use the 5 and 2 keys to and choose the desired sorting preference.

8. Press the Save softkey to save your changes.

Enabling/Disabling Live Keyboard

Note: This setting is only available if a K680i keyboard is attached to the phone.

When the phone is in an idle state and a alphabetic character key on an attache d K680i keyboard is pressed, the default behavior of the phone is to simply wake up (if the phone is dimmed or displaying the screensaver). Users have the option to enable the Live Keyboard feature, which, in addition to waking up the phone (if applicable), will launch the Directory search function in such scenarios

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Directory > Settings option and press the button or Select softkey.

3. Use the 2 key to scroll down and highlight the Live Keyboard setting.

4. Press 4 to move to the selection column.

5. Use 5 the 2 keys to enable (On) or disable (Off) the Live Keyboard feature.

6. Press the Save softkey to save your changes.

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Customizing Your Phone

EXTERNAL SOURCES

Note: Menu available only if external Directory sources have been configured by your Administrator.

Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Directory > External Sources option and press the button or Select

softkey.

3. Use th e 2 and 5 keys to navigate through the list of Directory so urce s and press th e button to enable or disable each one as per your preference.

Note: CSV 1 and 2 are enabled by default. All other Directory sources are disabled by default.

4. Press the 5 key to na vigate to the Enable/Disable tab, and press the 4 key to switch to the Labels tab.

5. Use th e 2 and 5 keys to navigate through the list of Directory source labels and using the dialpad keys enter in a name for the respective directory folders.

6. Press the Save softkey to save your changes.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

CREDENTIALS

Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrato r.

Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft XSI features, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features. This menu also allows users to test their authenticat ion sett ing s an d co nn ec tio n to th e re sp ec tive server/source.

Entering Usernames/Passwords and Connection Testing Using the IP Phone UI

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Credentials option and press the button or Select softkey.

3. Use the 3 and 4 keys to navigate to the desired feature tab (e.g. LDAP, Microsoft Ex-

change, BroadSoft XSI).

4. Press the 2 key to highlight the Username field and using the dialpad keys enter in the username applicable to the Directory source.

5. Press the 2 key to highlight the Password field and using the dialpad keys enter in the password applicable to the Directory source.

6. Press the 5 key to navigate to the respective feature tab and repeat Steps 3 to 5 for any other features you want to configure.

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Customizing Your Phone

7. Press the 5 key to navigate to the resp ective feature tab, and press the 4 key to until you get to the Test Connection tab.

8. Press the 2 key to highlight the respective feature and press the button to enable

authentication/connection testing on that feature.

9. Re peat Step 8 for all features you want to test.

10. Press the Test softkey to begin testing.

A green external source. A red If there are issues with your connection, please check your username and password for any errors.

will appear if there are no issues with the authentication/connection to the

! will appear if issues are found.

11. Press the Save softkey to save your changes.

CALL FORWARD

Note: For Call Forward information and configuration details, see “Call Forward

Configuration” on page 176.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

LOCK

PASSWORD

This category allows you to change the user pa ssword for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI.

Note: V alid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field blank).

Setting a User Password Using the IP Phone UI

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Lock > Password option and press the button or Select softkey.

3. In the Current Password: field, enter the current user password.

4. In the New Password: field, enter the new user password.

5. In the Re-enter Password: field, re-enter the new user password.

6. Press the Save softkey to save your changes.

A Password Changed confirmation message displays on the screen.

PHONE LOCK

Y ou can lock your phone to preven t the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock

Key” on page 124.

Locking the Phone Using the IP Phone UI

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

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2. Navigate to the Lock > Phone Lock option and press the button or Select softkey..

3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and

press the button. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on.

Note: Alternatively, if configured, you can lock the phone by simply pressing a Lock softkey.

Unlocking the Phone Using the IP Phone UI

IP PHONE UI

1. Pr ess on the phone to enter the Options List (or press a configured Unlock sof tkey).

2. At the Enter Unlock Password prompt, enter your user password and press the Enter

softkey or button.

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3. At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button

and press the button.

CONFIGURING LOCK SETTINGS USING THE MITEL WEB UI

Setting a User Password

MITEL WEB UI

1. Click on Operation > User Password.

2. In the Current Password field, enter the current user password. Note: By default, the user name is user (all lowercase) and the password field is left

blank

3. In the New Password field, enter the new user password.

4. In the Password Confirm field, enter the new user password again.

5. Click Save Settings.

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Resetting a User Password

If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only.

Note: Valid values when creating or changing a passwor d are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field blank).

MITEL WEB UI

1. Click on Operation > Phone Lock.

2. In the Reset User Password field, click Reset.

The following screen displays.

3. In the Current Password field, leave this blank.

4. In the New Password field, enter a new password.

5. In the Password Confirm field, re-enter your new user password.

6. Click Save Settings.

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Locking and Unlocking the Phone

MITEL WEB UI

1. Click on Operation > Phone Lock.

To Lock the Phone

2. In the Lock the Phone? field, click Lock.

The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on.

Unlocking the Phone

3. Click on Operation > Phone Lock.

4. In the Unlock the Phone? field, click Unlock.

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Customizing Your Phone

AUDIO

The Audio option on the IP phone allows you to set the audio mode for your IP phone , configure headset settings, and personalize ring to nes an d to ne sets.

AUDIO MODE

The 6869i allows you to use a handset, a headset, or handsfree mode to handle inco ming and outgoing calls. The Audio Mode option provides different combin ations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set:

AUDIO MODE OPTION DESCRIPTION

Speaker This is the default setting. Calls can be made or received using the handset or

handsfree speakerphone. In handset audio mode, pressing the button on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset.

Headset Choose this setting if you want to make or receive all calls using a handset or

headset. Calls can be switched from the handset to headset by pressing the button on the phone. To switch from the headset to the handset, lift the handset.

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first when the

button is pressed. By pressing the button again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset.

Headset/Speaker Incoming calls are sent to the headset first when the button is pressed.

By pressing the button again, you can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone.

Configuring the Audio Mode Using the IP Phone UI

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Audio > Audio Mode option and press the button or Select softkey.

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3. Use the 5 and 2 keys to scroll through and highlight the desired audio mode. Valid values

are:

• Speaker (default)

• Headset

• Speaker/Headset

• Headset/Speaker

4. Press the Save softkey to save your changes.

HEADSET

The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG.

Configuring Headset Mic Volume and DHSG Using the IP Phone UI

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Audio > Headset option and press the button or Select softkey.

3. With Headset Mic Vol highlighted press the 4 key to move to selection column.

4. Use the 5 and 2 keys to scroll through and choose the desired volume setting. Valid values

are:

•Low

• Medium (default)

• High

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5. Press the 3 key to move to back to the options column and press the 2 key to highlight DHSG.

6. With DHSG highlighted press the 4 key to move to selection column.

7. Us e the 5 and 2 keys to scr oll through and choose whe ther or not to enable DHSG. Valid

values are:

• DHSG is OFF (default)

• DHSG is ON

8. Press the Save softkey to save your changes.

RING TONES AND TONE SETS

There are several distinct ring tones a user can select to set on the IP phones. In addition to the 15 pre-installed ringtones, custom ring tones can be manually installed through the Web UI and selected for use (if enabled by your Administrator). You can enable/disable these ring tones on a global or per-line basis.

The following table identifies the valid settings and defau lt values for each type of configuration method.

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Ring Tones

CONFIGURATION METHOD VALID VALUES DEFAULT VALUE

IP Phone UI Global

Tone 1 to 15 Silent Custom Ring Tone 1 to 8

(if available)

Mitel Web UI Global:

Tone 1 to 15 Silent Custom Ring Tone 1 to 8

(if available)

Global Setting: Tone 1

Lines 1 to 24 Per-Line Setting:

Global Tone 1 to 15 Silent Custom Ring Tone 1 to 8

(if available)

Per-Line Setting: Global

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are:

• Australia

• Brazil

• Canada

• Europe (generic tones)

•France

• Germany

•Italy

•Italy2

• Malaysia

•Mexico

• Russia

• Slovakia

•UK

• US (Default)

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When you configure the country's tone set, the country-spe cific tone is heard on the phone for the following:

• Dial tone

• Secondary dial tone

• Ring tone

• Busy tone

• Congestion tones

• Call waiting tone

• Ring cadence pattern

Y ou configure global ring tones and tone set s using the IP phone UI and Mitel Web UI. Inst alling a custom ring tone can be performed using the Mitel Web UI only.

Configuring Ring Tones Using the IP Phone UI

IP PHONE UI

Global configuration only

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Audio > Ring Tones option and press the button or Select softkey.

3. Us e the 5 and 2 keys to scr oll through and choose the desire d ring tone (Tone 1 through Tone 15, Silent, or any custom ring tones installed).

4. Press the Save softkey to save your changes.

The ring tone you select is immediately applied to the IP phone.

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Configuring Tone Sets Using the IP Phone UI

IP PHONE UI

Global configuration only

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Audio > Tone Sets option and press the button or Select softkey.

3. Use the 5 and 2 keys to scroll through and choose the desired tone set. Valid values are:

• Australia

• Brazil

• Canada

• Europe

•France

• Germany

•Italy

•Italy2

• Malaysia

•Mexico

• Brazil

• Russia

• Slovakia

•UK

• US (default)

4. Press the Save softkey to save your changes. The tone set you select is immediately applied to the IP phone.

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Configuring Ring Tones and Tone Sets Using the Mitel Web UI

MITEL WEB UI

1. Click on Basic Settings > Preferences > Ring Tones.

For global configuration

2. In the Ring Tones section, select a country from the Tone Set field. Valid values are:

• Australia

• Brazil

• Canada

• Europe

•France

• Germany

•Italy

•Italy2

• Malaysia

•Mexico

• Brazil

• Russia

• Slovakia

•UK

• US (default)

3. Select a value from the Global Ring Tone field Note: See the “Ring Tones” on page 64 for valid values.

For per-line configuration

4. In the Ring Tone section, select a line for which you want to set ring tone.

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5. Select a value from the Line N field. Note: See the “Ring Tones” on page 64 for valid values.

6. Click Save Settings.

Installing Custom Ring Tones Using the Mitel Web UI

Notes:

1. Access to the Custom Ringtones Web UI menu is only available if enabled by your

System Administrator.

2. Ringtones must be in .wav format. The IP phones support the followin g WAV file specifications:

•G.711 μ-law and a-law Codec

• 20 ms packet size

• Mono 8KHz

3. Individual WA V files cannot exceed 1 MB in size (the to tal combined size of the eight WAV files cannot exceed 8 MB).

4. Filenames must contain only ASCII characters.

MITEL WEB UI

1. Click on Basic Settings > Custom Ringtones

2. Press the Browse... button corresponding to the desired ringtone position (e.g. 1).

3. Navigate to the folder containing the WA V file you want to upload, select the file using your

left mouse button, and press the Open button. The filename should now be displayed to the right of the respective Browse... button.

4. Press the Upload button to upload the file to the phone.

5. Repeat Steps 2 to 4 to upload additional WAV files to the phone. Note: Press the Delete button to delete the desired ringtone from your phone.

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DISPLAY

Home Screen Mode 1

Home Screen Mode 2

The Display option allows you to set the following on your phone:

• Home Screen Settings:

• Brightness Settings:

HOME SCREEN SETTINGS

The Home Screen Mode option on th e IP pho ne allo ws yo u to select how your hom e screen is displayed. The 6869i IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar. The secondary home screen mode displays both screen name and screen name 2 (if co nf igu re d) an d ar e disp la ye d above the smaller, repositioned date and time.

• Home Screen Mode

• Screen Saver Timer

• Brightness Level

• Brightness Timer

The Screen Saver Timer option allows you to configure the amount of time (in seconds) the phone must be idle before the screen saver initiates. When the specified amount of time e xpires, a screen saver displaying the date and time and the number of missed calls (if applicable) is displayed on screen.

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Configuring the Home Screen Mode and Screen Saver Timer

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Display option and press the button or Select softkey.

3. Use the 3 and 4

4. Press the 2 key to highlight Screen Saver Timer.

5. Enter a value, in seconds, using the dialpad keys. Y ou can set the timer fro m 0 (disabled)

to 7200 seconds. Default is 1800 (30 minutes).

6. Press the Save softkey to save your changes.

navigation buttons to change the desired home screen mode.

BRIGHTNESS SETTINGS

The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of brightness level.

The Brightness Timer option all ows you to set the amo unt of time yo u want the LCD displa y to stay illuminated before turning the backlight off during a period of inactivity. For example, if you set the brightness timer to 60, when the phone reaches 60 second s of inactivity, the LCD backlight goes off.

You can set the brightness level and timer using the IP phone UI only.

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Setting the Brightness Level and Timer Using the IP Phone UI

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Display option and press the button or Select softkey.

3. Press the 2 key twice to highlight Brightness Level.

4. Use the 3 and 4

on the LCD.

5. Press the 2 key to highlight Brightness Timer.

6. En ter a value, in seconds, using the dialpad keys. You can set the timer from 1 to 7200

seconds. Default is 600 (10 minutes).

7. Press the Save softkey to save your changes.

navigation buttons to increase or decrease the intensity of brightness

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

DIALING

LIVE DIALPAD

The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6869i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

You can enable/disable the live dialpad using the IP phone UI only.

Enabling/Disabling Live Dialpad Using the IP Phone UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Dialing > Live Dialpad option and press the button or Select softkey.

Note: Availability of this feature is dependant on your phone system or service provider.

IP PHONE UI

3. Use the 5 and 2 keys to scroll through and enable (On) or disable (Off) the live dialpad

feature.

4. Press the Save softkey to save your changes.

SPEED DI AL ED IT

Note: For details on speed dial configuration, see “Speed Dial Key” on page 85.

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Customizing Your Phone

RESTART

Y ou may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone for configuration changes to your phone or network settings to t ake effect. Y ou may also need to restart yo ur phone if you have been asked to do so by your System Administrator or should you experience an y un ex pe ct ed beh av ior.

RESTARTING YOUR PHONE USING THE IP PHONE UI

1. Pr ess the button on the phone to enter the Options List.

2. Navigate to the Restart option and press the button or Select softkey.

IP PHONE UI

3. Wh en the prompt, Restart Phone? appears, press the Restart softkey or navigate to the Yes button and press the button. If you do not wish to restart your phone, press Cancel or No.

Note: Your phone is out of service temporarily during the restart and reboot process.

Restarting Your Phone Using the Mitel Web UI

MITEL WEB UI

1. Click on Operation > Reset.

2. Click Restart

Click OK at the confirmation prompt.

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EMERGENCY DIAL PLAN

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly . Some countries have a different emergency number for each of the dif ferent emergency services.

Y ou can specify the digit s to dial on the IP phone for contacting emerge ncy services. Once you specify the emergency number(s) on the phone, you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services.

You can set the emergency dial plan using the Mitel Web UI only.

Note: Contact your local phone service provider for available emergency numbers in your area.

The following table describes the default emergency numbers on the IP phones.

EMERGENCY NUMBER DESCRIPTION

911 A United States emergency number. 999 A United Kingdom emergency number. 112 An international emergency telephone number for GSM mobile phone networks.

In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.

110 A police and/or fire emergency number in Asia, Europe, Middle East, and South

America.

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DEFINING AN EMERGENCY DIAL PLAN USING THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Phone Lock.

2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to cont act

emergency services. For multiple numbers, enter a | between each emergency number. For example:

911|110 Default for this field is 911|999|112|110.

3. Click Save Settings to save the emergency dial plan to your phone.

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LINE AND CALL APPEARANCES

Line/Call Appearances

The 6869i has 2 hard line/call appearance buttons each with a corresponding status light.

These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is p art of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

LINE/CALL APPEARANCE LED BEHAVIOR LINE/CALL APPEARANCE STATUS

Off Idle line or no call activity Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold

When you have more than one call, you can use the 5 and 2 navigation ke ys to scroll up and down to view information for the different calls. The display shows which line the call information is referring to (L1, L2, L3, L4, etc.), picture ID and Caller ID inform ation (name and number ) if available, the call status (connected, ri nging, held call, etc... ), and the timer specific to that call.

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Presence Key

PRESENCE KEY

Presence Key

The Presence key is used to access the contact information screens, which provide detailed information about a respective Busy Lamp Field (BLF) or Speed Dial contact.

When you press the key, you are able to view the contact’s BLF details (if a BLF key is selected), Picture ID (if applicable), as well as all the phone numbers of the contact saved in your phone’s memory.

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USING THE PRESENCE KEY

IP PHONE UI

1. While on the Home Screen, press the key.

2. Press a top softkey that is configured with BLF or Speed Dial functionality.

The contact information screen will be displayed.

Note: To switch to another contact, simply press the desired BLF or S peed Dial sof tkey.

3. Press the button to place a call using the contact’s default phone number.

If you would like to place a call to a different phone number attached to the contact (if applicable), highlight the desired phone number using the 5 and 2 navigation keys, and press the key.

4. Press

or the Quit softkey at any time to exit.

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Configuring Softkeys

CONFIGURING SOFTKEYS

Bottom Softkeys

Top Softkeys

Your 6869i has 12 multi-functional top softkeys and 5 multi-functional bottom softkeys:

• 12 top softkeys: programmable non-state-based softkeys (up to 44 programmable

functions)

• 5 bottom softkeys: programmable state-based softkeys (up to 24 programmable functions)

Notes:

1. If M68 0i Expansion Mo dules are att ached to the ph one, you can config ure up to an

additional 16 softkeys on each M680i Expansion Module.

2. If M68 5i Expansion Mo dules are att ached to the ph one, you can config ure up to an additional 84 softkeys on each M685i Expansion Module.

3. The 6869i IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see “Model M680i and M685i Expansion

Modules” on page 217.

You can use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the softkeys and provides a description

for each function.

KEY FUNCTION DESCRIPTION

None Indicates the key has no function assigned. Line Indicates the key is configured for line use (programmable on the top softkeys

Speed Dial Indicates the key is configured for speed dial use. Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality. BLF Indicates the key is configured for Busy Lamp Field (BLF) functionality

BLF/List Indicates the key is configured for BLF/List functionality (programmable on the

only).

(programmable on the top softkeys only).

top softkeys only).

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KEY FUNCTION DESCRIPTION

Auto Call Distribution (ACD)

XML Indicates the key is configured to accept an XML application for accessing

Flash Indicates the key is set to generate a flash event when it is pressed. The IP

Sprecode Indicates the key is configured to automatically activate specific services offered

Park Indicates the key is configured to park incoming calls when pressed. Pickup Indicates the key is configured to pick up parked calls when pressed. Last Call Return Indicates the key is configured for Last Call Return functionality when pressed. Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP

BLF/Xfer Indicates the key is configured as a simplified BLF key and a Transfer key. You

Speed Dial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key.

Speed Dial/Conf Indicates the key is configured as a speed dial key and a conference key. You

Directory Indicates the key is configured to access the Directory. Filter Indicates the key is configured for activating/deactivating Executive Call

(For Sylantro Call Managers) Indicates the key is configured to allow the Sylantro call managers to distribute

calls from a queue to registered IP phone users (agents) (programmable on the top softkeys only).

customized XML services.

phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the call mangager.

phone UI displays the Call Forward menus.

can use this key to perform the BLF function as well as use it as a transfer key to transfer calls (programmable on the top softkeys only).

You can use this key to perform speed dial functions as well as use it as a transfer key to transfer calls.

can use this key to speed dial from within a conference call and add the new call directly to the conference.

Filtering. For more information about the Executive and Assistant Services feature, see BroadSoft BroadWorks Executive and Assistant Services on

page 203.

Callers List Indicates the key is configured to access the Callers List. Redial Indicates the key is configured to access the Redial List. Conference Indicates the key is configured to initiate a conference call. Transfer Indicates the key is configured to initiate a call transfer. Icom Indicates the key is configured to be used for intercom calls. Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this

key to lock/unlock the phone. Paging Indicates the key is configured as a Paging key. When pressed, the phone can

send Real Time Transport Protocol (RTP) streams from a pre-configured

multicast address without involving SIP signalling. Login Indicates the key is configured as a Visitor Desk Phone (VDP) Login key. For

VDP feature availability and details, please contact your System Administrator.

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Configuring Softkeys

KEY FUNCTION DESCRIPTION

Discreet Ringing Indicates the key is configured as a Discreet Ringing key. When the Discreet

Ringing feature is enabled, if a call is incoming, the phone will play the configured ring tone once only. Pressing the Discreet key will allow you to toggle on/off the feature.

Empty Indicates the key has no function assigned but should be displayed as any

empty softkey on the phone’s screen.

Note: Keys can also be set up to quickly to access features such as call return (*69) or voicemail. Quick access features like call return and voicemail must first be configured on your PBX in order to work on your phone. See your System Administrator for more information.

STATE-BASED SOFTKEYS

On the 6869i’s bottom softkeys, you can configure a specific st ate to display when a softkey is being used. The following table describes the states available to configure for the softkeys.

STATE DESCRIPTION

Idle The phone is not being used. Connected The current line is in an active call (or the call is on hold). Incoming The phone is ringing. Outgoing The user is dialing a number, or the far-end is ringing. Busy The current line is busy because the line is in use or the line is set as DND.

The following table identifies the applicable default states for each softkey type on the IP phone.

SOFTKEY TYPE DEFAULT STATES

None All states disabled. Speed Dial Idle, Connected, Incoming, Outgoing, Busy DND Idle, Connected, Incoming, Outgoing, Busy XML Idle, Connected, Incoming, Outgoing, Busy Flash All states disabled. Sprecode Connected Park Connected Pickup Idle, Outgoing Last Call Return Idle, Connected, Incoming, Outgoing, Busy Call Forward Idle , Co nnected, Incoming, Outgoing, Busy Speed Dial/Xfer Idle, Connected, Incoming, Outgoing, Busy Speed Dial/Conf Idle, Connected, Incoming, Outgoing, Busy Directory Idle, Connected, Incoming, Outgoing, Busy Filter Idle, Connected, Incoming, Outgoing, Busy

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SOFTKEY TYPE DEFAULT STATES

Callers List Idle, Connected, Incoming, Outgoing, Busy Redial Idle, Connected, Incoming, Outgoing, Busy Conference Idle, Connected, Incoming, Outgoing, Busy Transfer Idle, Connected, Incoming, Outgoing, Busy Intercom Idle, Connected, Incoming, Outgoing, Busy Phone Lock All states disabled. Paging All states disabled. Login Idle, Connected, Incoming, Outgoing, Busy Discreet Ringing Idle, Connected, Incoming, Outgoing, Busy Empty Idle, Connected, Incoming, Outgoing, Busy

In the Mitel Web UI, the operational states for each softkey display as ena bled. To disable a state, simply uncheck the box for the respective state.

SOFTKEY DISPLAY BEHAVIOR

On the 6869i IP phone, you can configure up to 44 (top) and 24 (bottom) function s on the softkeys. By default, if you have no softkeys configured on the IP phon e, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.

For example, if top softkeys 1 through 44 are set to None, and you set the top softkey 12 as the following:

Type: Spe e d Dial Label: Home Value: 3456

after saving the settings, the “Home” label actually appear s in position 1 of the LCD. A softkey function of None does not display on the Home screen at all. The following figures illustrate the above scenario (i.e. the configuration of top softkey 12) and

how it is displayed on the phone:

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Configuring Softkeys

Mitel Web UI Configuration

Corresponding 6869i Display

Note: Contact your System Administrator for other softkey display behavior options.

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LINE KEY

Y ou can se t a softkey to act as a line/call appeara nce key on the 6869i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances” on page 76.

CONFIGURING A LINE KEY USING THE MITEL WEB UI

1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module <N>.

Note: Line functionality can only be programmed on the top softkeys.

MITEL WEB UI

Softkeys

2. Select from Key 1 through Key 44 on the top keys.

3. In the Type field, select Line to apply to the key.

4. In the Label field, enter a label to apply to this key.

5. In the Line field, select a line to apply to this key. Valid values are 3 through 24.

Expansion Module Keys

6. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).

7. In the Line field, select a line to apply to this key. Valid values are 3 through 24.

8. Click Save Settings.

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Configuring Softkeys

SPEED DIAL KEY

The normal function of the speed dial o ption allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6869i to speed dia l outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.

Note: You can use a Speed Dial key while on an active call by placing the active call on hold first, and then pressing the speed dial key.

You can create Speed Dial keys using any of the following method s:

• Using the Mitel Web UI at the paths:

• Operation > Softkeys and XML

• Operation > Expansion Module Keys

• Using the IP phone UI at the path Options > Dialing > Speed Dial Edit

• By pressing and holding a softkey, dialpad key, or expansion module key.

SPEED DIAL PREFIX

The speed dial feature also allows you to specify a preset string of numbers followed by a + that the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes.

For example, if you had the following speed dial configuration in the Mitel Web UI: Key 1

Type: Speed Dial Label: Europe Office Value: 1234567+ Line: 2

Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the prefix number au tom a tica lly an d pauses for you to en te r the remaining phone number using the dialpad on the phone.

Use the following procedures to set speed dial on the 6869i IP phone.

PRESS-AND-HOLD TO CREATE A SPEED DIAL (APPLICABLE TO SOFTKEYS, DIALPAD KEYS, EXPANSION MODULE KEYS)

Pressing and holding down a softkey, dialpad key, or expansion module key on the phone initiates a speed dial feature.

Note: When creating a Speed Dial key from the IP phone UI, you must select a softkey , dialpad key, or expansion module key that has no preassigned function (key must be set to None).

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IP PHONE UI

Dialpad Key

Softkey/Expansion Module Key

Press-and-Hold Speed Dial Edit Menu

1. Pr ess and hold an non-configured sof tkey, dialpad key , or expansion module key for three

seconds.

Note: You can press the Cancel softkey at any time during the speed dial progra mming to cancel and not save the speed dial information.

2. In the Label field (if applicable), enter a label to apply to the key.

Note: If necessary, use the ABC 4 softkey to specify uppercase letters or lowercase

letters when entering the label.

3. Press the 2 key to move to the Number field (if applicable) and enter a number for the speed dial key using the dialpad keys.

4. Press the 2 key to move to the Line field and select a line to apply to the key. This is the line that the phone opens to dial the number after you press the respective Speed Dial key. By default, the phone uses Line 1 for the Speed Dial key. If you want to use a different line, press the 3 or 4 keys to select another line.

5. Press the Save softkey to save the speed dial information to the key you selected.

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Configuring Softkeys

CREATING A SPEED DIAL KEY USING THE SPEED DIAL EDIT OPTION (APPLICABLE TO SOFTKEYS, DIALPAD KEYS, EXPANSION MODULE KEYS

IP PHONE UI

1. Pr ess on the phone to enter the Options List.

2. Navigate to the Dialing > Speed Dial Edit option and press the button or Select softkey .

Note: You can press the Cancel softkey at anytime during the speed dial programming

to cancel and not save the speed dial information.

3. Na vigate to the desired type of keys you want to edit (e.g. T op Softkeys) and press the button or Select softkey.

4. Na vigate to the desired key (by pressing the 2 key) and in the Label field (if applicable), enter a label to apply to the key.

Note: If necessary , use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the label.

5. Pr ess the 2 key to move to the Number field (if applicable) and enter a number fo r the key using the dialpad keys.

6. Press the 2 key to move to the Line field and select a line to apply to the key. This is the line that the phone opens to dial the number after you press the respective Speed Dial key . By default, the phone uses Li ne 1 for the Speed Dial key . If you want to use a different line, press the 3 or 4 keys to select another line.

7. Press the Save softkey to save the speed dial information to the key you selected.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

CREATING A SPEED DIAL SOFTKEY USING THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module <N>.

Softkeys

2. Select from Key 1 through Key 44 on the Top keys. or Select from Key 1 through Key 24 on the Bottom keys.

3. In the Type field, select Speed Dial to apply to the key.

4. In the Label field, enter a label to apply to this key.

5. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this

key . If you enter a speed dial prefix, you m ust enter the + character at the end of th e prefix number (for example, 123456+).

6. In the Line field, select a line to apply to this key. Valid values are 1 through 24.

7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this

softkey.

Expansion Module Keys

8. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).

9. In the Type field, select Speed Dial to apply to the key.

10. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this

key . If you enter a speed dial prefix, you m ust enter the + character at the end of th e prefix number (for example, 123456+).

11. In the Line field, select a line to apply to this key. Valid values are 1 through 24.

12. Click Save Settings.

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Configuring Softkeys

CREATING DIALPAD SPEED DIAL KEYS USING THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Keypad Speed Dial.

2. Select a key from 1 through 24.

3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this

digit key . If you enter a speed d ial prefix, you must ente r the + cha racter at the end o f the prefix number (for example, 123456+).

4. In the Line field, select a line for which to apply the speed dial to. Valid valu es are 1 through

24.

5. Click Save Settings.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

DO NOT DISTURB (DND) KEY

The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND softkey allows you to quickly turn the DND feature on or off.

If DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the co nfiguration server. When DND is enabled, the

icon is displayed on screen. If the phone shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see “DND Configuration” on page 171.

CONFIGURING A DND KEY USING THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Softkeys and XML.

or Click on Operation > Expansion Module <N>.

Softkeys

2. Select from Key 1 through Key 44 on the Top keys.

or Select from Key 1 through Key 24 on the Bottom keys.

3. In the Type field, select Do Not Disturb to apply to the key.

4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this

softkey.

Expansion Module Keys

5. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).

6. In the Type field, select Do Not Disturb to apply to the key.

7. Click Save Settings.

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Configuring Softkeys

BUSY LAMP FIELD (BLF) KEY

Notes:

1. BLF functionality can only be programmed on the top softkeys.

2. BLF feature availability is dependant on your call manager. Contact your System

Administrator for more information.

The BLF feature on the IP phones allows a specific extension to be monitor ed for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.

For example, a Supervisor configures BLFs on his phone for monitoring the status of a co-worker’s phone use (busy or idle). If the co-worker’s phone is in an idle state, the BLF sof tkey on the Supervisor’s phone is green. If the co-worker is on a call or when the co-worker picks up his phone to make a call, the BLF softkey on the Supervisor’s phone turns red, indicating that the worker’s phone is in use and busy. Additionally, the corresponding softkey LED illuminates to match the monitored user’s state, either off (idle), or solid (busy).

Note: You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact your System Administrator for more information.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

CONFIGURING A BLF KEY USING THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Softkeys and XML.

or Click on Operation > Expansion Module <N>.

Softkeys

2. Select from Key 1 through Key 44 on the Top keys.

3. In the Type field, select BLF to apply to the key.

4. In the Label field, enter a label to apply to this key.

5. In the Value field, enter the phone number or extension you want to monitor.

6. In the Line field, select a line for which to apply this key. Valid values are:

• global

• 1 through 24

Expansion Module Keys

7. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).

8. In the Value field, enter the phone number or extension you want to monitor.

9. In the Line field, select a line for which to apply this key. Valid values are:

• global

• 1 through 24

10. Click Save Settings.

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Configuring Softkeys

BLF/LIST KEY

Notes:

1. BLF/List functionality can only be programmed on the top softkeys.

2. For use with the BroadSoft BroadWorks Release 13 or higher platform only. Your

The BLF/List feature on the IP phones is specifically designed to support the BroadSoft BroadWorks Release 13 Busy Lamp Field feature.

This feature allows the IP phone to subscribe to a list of monitore d users defined th ro ugh the BroadWorks web portal.

In addition to monitoring the idle and busy stat e, the BLF/List feature also support s the ringing state. When the monitored user is idle, the corresponding sof tkey is green. When the monitored user’s phone is ringing, the corresponding softkey turns yellow. Finally, when the monitored user on an active call or is attempting to make a call, the corresponding softkey turns red. Additionally, the corresponding softkey LED illuminates to match the monitored user’s state, either off (idle), flashing (ringing), or solid (busy).

Notes:

1. You can use a BLF/List-configured key to automatically dial out to the configured

2. The BroadWorks BLF feature is not the same as the BroadWorks Shared Call

System Administrator must have BLF/List enabled on the Broa dWorks call manager. Contact your System Administrator for more information.

extension.

Appearance (SCA) feature and does not permit call control over the monitored extension.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

CONFIGURING A BLF/LIST KEY USING THE MITEL WEB UI

If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML > Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6869i screen and the feature is disabled.

MITEL WEB UI

1. Click on Operation > Softkeys and XML.

or Click on Operation > Expansion Module <N>.

Softkeys

2. Select from Key 1 through Key 44 on the Top keys.

3. In the Type field, select BLF/List (BroadSoft BroadWorks).

4. In the Line field, select a line number that is actively registered to the appropriate SIP proxy

you are using. Valid values are:

• global

• 1 through 24 Note: The Label and Value field are not required. The BroadWorks BLF/List name is

configured in the BLF List URI field instead.

5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

6. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your pa rticular user . For example, sip:9@192.168.104.13.

Note: Contact your System Administrator for the BLF List URI.

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Configuring Softkeys

Expansion Module Keys

7. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).

8. In the Line field, select a line for which to apply this key. Valid values are:

• global

• 1 through 24 Note: The Value field is not required. The BroadWorks BLF/List name is configured in

the BLF List URI field instead.

9. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft Broad- Works Busy Lamp field page for your p articular user . For example, sip:9@192.168.104.13.

Note: Contact your System Administrator for the BLF List URI.

10. Click Save Settings.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS)

Note: ACD functionality can only be programmed on the top softkeys.

The 6869i and any attached exp ansion modules support Automatic Call Distr ibution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD softkey or expansion module key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD softkey and the IP phone UI prompts you to log in.

Available/Unavailable is displayed indicating the current status of the IP phone (specifies if the IP phone user is available/unavailable to receiv e a ca ll fr om the que u e) .

Additionally , the ACD so f tke y indicates your cu rren t ACD sta tus turning from red (lo gged out) to yellow (logged in but unavailable) to green (logged in and available), and the corresponding LED also changes as per the table below:

STATUS: LOGGED IN AND AVAILABLE

Solid Red LED Blinking Red LED No LED

When you are on an active call, or you miss a call, the server automa tically changes the phone’s status to unavailable. The server updates its dat abase with this new information and no longer distributes calls to the phone. The phone remains in this unavailable state until:

• You make yourself available again by pressing the Avail softkey

• An ACD timer expires (set by your System Administrator)

You can also choose to manually change the phone status to unavailable by pressing the

Unavail softkey on the phone.

Note: It is recommended you configure no more than a single ACD softkey or expansion

module key per IP phone.

STATUS: LOGGED IN AND UNAVAILABLE LOGGED OUT

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Configuring Softkeys

CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module <N>.

Softkeys

2. Select from Key 1 through Key 44 on the Top keys.

3. In the Type field, select Auto call distribution.

4. In the Label field, enter a label to apply to this ACD key.

5. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through

24.

Expansion Module Keys

6. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).

7. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through

24.

8. Click Save Settings.

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

UTILIZING THE ACD FEATURE USING THE IP PHONE UI

IP PHONE UI

1. Check with your Administrator to verify the queue linked to your ACD softkey.

2. Press the ACD softkey on your IP phone.

3. Press the Login softkey.

Your phone logs into the queue on the server.

4. To allow your phone to be available in the queue, press the Avail softkey. The following screen displays.

If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your IP phone. Y o u must manually change the state to Available in order to start receiving calls.

5. To temporarily stop receiving calls, press the press the Unavail softkey. If you are on a call (or miss a call that has been distributed to your phone), your phone

Mitel 6869i User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual