Virtual Communications Express Reference
Guide: Mitel/Aastra 6869 SIP Phone
Navigation
Figure 1 Navigate
Virtual Communications Express
Reference Guide: Mitel/Aastra 6869 SIP Phone
Basic Call Handling
Place a Call
1. Lift the handset.
2. Press a Line key, or press .
3. Dial the number on the keypad and press the Dial soft
key.
End a Call
Place the handset on the cradle, or press .
Answer a Call
Lift the handset, press the Line key, or press .
Ignore a Call
Press or the Ignore soft key when the phone is ringing to ignore the incoming call and send the
incoming call directly to voice mail (if configured).
Redial
Press once to access a list of recently dialed numbers.
Press and to scroll through the entries.
Press the Select or Dial soft key to redial the selected number.
Press twice to call the last dialed number.
Mute
Press to mute the handset, headset, or speakerphone.
Hold/Resume
1. To place a call on hold, press while on a call.
2. To resume the call, press again, or press the Line key corresponding to the line where the call
is being held.
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Virtual Communications Express
Reference Guide: Mitel/Aastra 6869 SIP Phone
Navigate Screens
User Interface (UI) navigation is performed using the navigation keys located above the
Callers List key. The left and right navigation keys are used to switch to the different
screens, and the up and down keys are used to highlight and scroll through the
different lines/calls on the respective screen. The figure below provides a visual
representation of the different screens and the UI behavior when a navigation key is
pressed.
Note: The Detailed-View screen is only accessible when at least one call is in a ringing or connected state. The
Multi-View screen is only accessible when more than one call is a ringing or in a connected state.
Figure 2 Navigate Screens
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