Mitel 6863i User Manual

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Page 1

Mitel 6863i SIP Phone

41-001565-00 REV01 RELEASE 4.0.0 SP1 USER GUIDE

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted

by Mitel Networks™ Corporation (MITEL not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks

Mitel is a trademark of Mitel Networks Corporation. Other product names mentioned in this document may be trademarks of their respective companies and

are hereby acknowledged.

). The information is subject to change without notice and should

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

®,™ Trademark of Mitel Networks Corporation

41-001565-00 REV01 - December 2014

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Software License Agreement

SOFTWARE LICENSE AGREEMENT

Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Keypad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Idle Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Incomplete Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

No Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Methods for Customizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Phone Options via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Phone Status via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Customizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Ring Tones and Tone Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Live Dialpad* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Set Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Resetting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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Table of Contents

Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Line Keys and Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Multiple Line and Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Creating a Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Editing Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Speeddial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Speeddial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Services Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Save Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Delete Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

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Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . 150

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Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Repair Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Page 8

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

WELCOME

The Mitel 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin modern design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value. This 2-line SIP phone with its 2.75" 128x48 pixel monochrome LCD display, programmable hard keys, and smaller desktop footprint is an ideal option for professional workers in busines s environments that have light telephone use requirements. Featuring a true HD handset and speakerphone, the 6863i offers remarkable wideband audio quality. Dual 100 BaseT Ethernet ports with a hardware-based Ethernet switch, advanced XML capabilities for configuration and custom applications, and a PoE class 1 rating are just some of the many features this very affordable SIP phone has to offer.

ABOUT THIS GUIDE

This guide explains how to use your new 6863i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Mitel SIP IP Phones Administrator Guide.

DOCUMENTATION

• Mitel 6863i SIP IP Phone Installation Guide – Contains installation and set-up instruc-

tions, general features and functions, and a basic list of configuration options. The Installation Guide can be downloaded from http://www.miteldocs.com.

• Mitel 6863i SIP IP Phone User Guide – Describes the most commonly used features and

functions for an end user. The User Guide can be downloaded from

http://www.miteldocs.com.

• Mitel SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP

phones on the network and contains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can be downloaded from

http://www.miteldocs.com.

PHONE FEATURES

• LCD screen

• Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer

• 3 programmable keys

• Press-and-hold speeddial key configuration feature

• Supports up to 2 call lines with LEDs

• Wideband handset

• Wideband, full-duplex speakerphone for handsfree calls

Page 9

Welcome

• Headset mode support

• AC power adapter (sold separately)

• Set paging*

*Availability of feature dependant on your phone system or service provider.

REQUIREMENTS

• SIP-based IP PBX system or network installed and running with a SIP account created for the 6863i phone.

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

• Ethernet/Fast Ethernet LAN (10/100 Mbps).

• Category 5/5e straight-through cabling.

• Power source:

• For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an Ethernet cable to connect from the phone directly to the network for power (no 48V AC power adapter required if using Power-over-Ethernet [PoE]).

• For Ethernet networks that DO NOT supply power to the phone:

• Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold separately) to connect from the DC power port on the phone to a power source

•or

• Use a PoE power injector or a PoE switch.

INSTALLATION AND SETUP

If your System Administrator has not already setup your 6863i phone, please refer to the Mitel 6863i Installation Guide for basic installation and physical setup. For more advanced administration and configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator Guide.

Page 10

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

IP PHONE KEYS









 

















KEY PANEL

The following sections describe the various 6863i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.





6863i Handset

High Quality Speakerphone











Message Waiting Lamp

Navigation Keys/Select Button

Options Key

Goodbye Key

Hold Key















Line/Call Appearance Keys

Keypad

Mute Key

Volume Control

Speaker/Headset Key

LCD Screen

Programmable Keys

Page 11

IP Phone Keys

KEY DESCRIPTION

The following table identifies the keys on the key panel of your 6863i IP phone that you can use for handling calls.

KEY DESCRIPTION

Navigation/Select Keys - Pressing the UP and DOWN keys lets you view

different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List.

Pressing the LEFT and RIGHT keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option. When you are editing entries on the display, pressing the LEFT key erases the character on the left; pressing the RIGHT key sets the option. Alternatively, pressing the center Select key sets the option as well on specific screens.

Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options.

For more information, see “Phone Options via the IP Phone UI” on page 16. Goodbye Key - Ends an active call. The Goodbye key also exits an open list,

such as the Options List, without saving changes.

Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing.

For more information, see “Placing a Call on Hold” on page 94. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i IP

phone supports two line keys, each with LED indicator lights.

For more information, see “Multiple Line and Call Appearance Keys” on page 56. Mute Key - Mutes the microphone so that your caller cannot hear you (the light

indicator flashes when the microphone is on mute).

For more information, see “Mute” on page 92. Volume Controls - Adjusts the volume for the handset, ringer, and handsfree

speaker.

Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.

For more information, see “Using Handsfree Speakerphone” on page 90 and

Page 12

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

KEY DESCRIPTION

KEYPAD KEYS

The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6863i phone keypad includes the following:

KEYPAD KEY DESCRIPTION

0Dials 0

1Dials 1 2 ABC Dials 2

Programmable Keys - When programmed, allows you to easily perform up to 3 specific functions (e.g. Services, Directory, Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications). The programmable keys are pre-configured as (from top to bottom) Callers, Redial, and Transfer keys.

For more information, see “Programmable Keys” on page 57.

Dials the Operator on a registered phone

When entering text, this key enters A with one press, B with two presses, and C with three presses

3 DEF Dials 3

When entering text, this key enters D with one press, E with two presses, and F with three presses

4 GHI Dials 4

When entering text, this key enters G with one press, H with two presses, and I with three presses

5 JKL Dials 5

When entering text, this key enters J with one press, K with two presses, and L with three presses

6 MNO Dials 6

When entering text, this key enters M with one press, N with two presses, and O with three presses

7 P QRS Dials 7

When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.

8 TUV Dials 8

When entering text, this key enters T with one press, U with two presses, and V with three presses

9 WXYZ Dials 9

When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.

Page 13

IP Phone Keys

The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or personal preference. These can be used for special functions such as accessing voicemail. The star key and pound key functions are dependant on your country’s feature availability. Contact your System Administrator for more information about available functions using these keys.

These keypad keys can be used for any of the following on the phone:

• Dialing a phone number to make a call (see “Dialing a Number” on page 89).

• Entering digits or letters in the IP phone user interface.

• Programming a speed dial number (see “Creating a Speed Dial Key” on page 58).

• Pressing a speed dial key (see “Creating a Speed Dial Key” on page 58).

• Pressing the keys associated with a called Interactive Voice Response (IVR) system.

Page 14

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

GETTING STARTED

Mitel 6863i

Contacting Redirector

The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

PLUGGING IN AND STARTING THE PHONE

The 6863i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.

Note: Some start up screens only appear the first time you connect your phone, or if your phone has been factory defaulted.

The phone displays the following startup screens:

Mitel 6863i

LLDP

Mitel 6863i

DHCP

Initializing

network

During the first start up, the 6863i phone attempts to contact the Redirection and Configuration Server for current server information. No personal information is transmitted

from the phone during this process.

Page 15

Getting Started

The 6863i phone may also look for configuration servers on your local network (press 4Skip

1 Choose Server <Server Name> Skip Select

Updating

configuration

Checking for new

firmware

Downloading

Language Packs

to continue without checking for servers).

Auto Discovery

Skip

If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press 3Skip to continue without selecting a server.).

The 6863i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating

Configuration. This may take a few moments while the phone downloads the latest updates.

Note: New updates to your phone can be automatically scheduled from the server. This

is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.

WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION INFORMATION.

If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

Page 16

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

When the configuration update is complete, the phone displays the following screens:

IDLE SCREENS

When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen:

Network

DSP

SIP

Done

John Smith 9055550055

Tue Aug 20 2:55pm

The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for both line appearances on the 6863i.

The second display line shows the following temporary messages if the event occurs:

•No Service

• DHCP Failed

•Restarting

• New IP Obtained

• Network Disconnected/Connected

Note: Since Network Disconnected/Connected displays on two lines, the date and time does not show if this event displays.

Page 17

Getting Started

• The second line can also display the following status messages, listed in order of display

John Smith

CFWD All

Tue Aug 20 2:55pm

Network Connected

priority:

• Call Forward status

• DND (Do Not Disturb) On

• Number of missed calls

When more than one status message displays, the 2 is shown after the message to indicate that you can use the 2 and 5 navigation keys to scroll through the remaining messages.

INCOMPLETE CONFIGURATION

If your phone displays an Incomplete Config message without any extension or user name at the end of the start up sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance.

NO SERVICE

When the phone is not properly connected to the network, or the account has not been configured by the Network Administrator, the No Service or Network Disconnected prompt appears on the display and the telephone status light turns ON. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when the connection is reconnected and display the Network Connected prompt temporarily.

If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” on page 49.

For more information about connecting your phone, refer to the Mitel 6863i Installation Guide or check with your System Administrator for assistance.

Page 18

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

METHODS FOR CUSTOMIZING YOUR PHONE

There are two ways to customize specific options on your phone:

• Using the Options key on the IP phone.

• Using the Mitel Web UI in an Internet browser window from your PC.

PHONE OPTIONS VIA THE IP PHONE UI

You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to customize the following phone settings.

OPTION NUMBER OPTION

1 Services

1. Conference

2. Transfer

3. Redial

4. Directory

5. Callers List

6. Voicemail

7. Do No Disturb

2 Call Forward

1. All

2. Busy

3. No Answer

4. All Off

5. All On The menus that display for Call Forward are dependant on the Call Forward Mode set on

the phone. Default is Account mode.

Page 19

Methods for Customizing Your Phone

OPTION NUMBER OPTION

3 Preferences

1. Tones

• Ring Tone

• Tone Set

2. Display

• Contrast Level

3. Speed Dial Edit

4. Live Dialpad

5. Set Audio

• Audio Mode

• Headset Mic Vol

6. Time and Date

• Time Format

• Daylight Savings

• Date Format

• Time Zone

• Time Server 1

• Time Server 2

• Time Server 3

• Set Time

• Set Date

7. Language

• Screen Language

• Input Language

4 Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

6. Copyright 5Password 6 Admin Menu (Password Protected)* 7 Restart Phone 8 Credentials (available only if certain features are configured by your Administrator) 9Directory

1. Display Name Order

2. Sorting Preferences

3. External Sources (available only if external directory sources are configured by your

8 Phone Lock

Administrator)

Page 20

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

Note: *The Administrator Menu options are Administrator-level functions only,

and are not accessible by the user. These options should only be set up and changed by your System Administrator.

SIMPLIFIED OPTIONS LIST

Your System Administrator may configure a simplified Options List for your phone. The following table indicates the options that may appear on your phone if the simplified Options List is applied:

OPTION NUMBER OPTION

1 Services

1. Conference

2. Transfer

3. Redial

4. Directory

5. Callers List

6. Voicemail

7. Do No Disturb

2 Call Forward

1. All

2. Busy

3. No Ans

4. All Off

5. All On The menus that display for Call Forward are dependent on the Call Forward Mode set on

the phone. Default is Account mode.

3 Preferences

1. Tones

• Ring Tone

• Tone Set

2. Display

• Contrast Level

3. Set Audio

• Audio Mode

• Headset Mic Vol

4 Phone Status

1. IP&MAC Addresses

2. LAN Port

3. PC Port

4. Firmware Info

5. Error Messages

6. Restart Phone

7. Copyright

5 Phone Lock

Page 21

Methods for Customizing Your Phone

USING THE IP PHONE UI

IP PHONE UI

1. Press the key on the phone to enter the Options List.

2. Press the 5 and 2 keys to view the different options.

3. Press the key, the 4 Enter key, or press the number of the corresponding option to

select an option.

4. Change the selected option if required.

5. Press the key or the 4Set, or 4Done key to save the hange.

6. Press the key, the 3 navigation key, or the key at any time to exit without

saving changes.

Note: For more information about customizing your phone using the available options from the IP phone UI, see the section “Customizing Your Phone” on page 27. For more information about Administrator options, contact your System Administrator.

PHONE OPTIONS VIA THE MITEL WEB UI

In addition to the IP phone UI options, you can customize additional options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP

Address” on page 24.

Page 22

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

USING THE MITEL WEB UI

MITEL WEB UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter. The following logon screen displays:

2. At the prompt, enter your username and password and click OK. The Status window displays for the IP phone you are accessing.

Note: For a user, the default username is user and the password field is left blank.

3. You can logout of the Mitel Web UI at any time by clicking Log Off.

Page 23

Methods for Customizing Your Phone

The following categories display in the side menu of the Mitel Web UI: St atus, Operation, and

• None • Directory

• Speeddial • Callers List

• Do Not Disturb (DND) • Redial

• Extensible Markup Language (XML) • Conference

•Flash •Transfer

• Sprecode • Intercom (Icom)

• Park • Services

• Pickup • Phone Lock

• Last Call Return • Paging

• Call Forward • Save

• Speeddial/Xfer • Delete

• Speeddial/Conf • Discreet Ringing

Basic Settings.

HEADINGS DESCRIPTIONS

Status The Status section displays the network status and the MAC address of the IP phone.

It also displays hardware and firmware information regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status window is read-only.

Operation User Password - Allows you to change the user password.

Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, as well as reset the user password.

Programmable Keys - Allows you to configure up to 3 programmable keys with functions identified in the list below.

Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on the phone’s keypad/dialpad for speed dialing purposes.

Directory - Allows you to copy the Callers List and Local Directory from your IP phone to your PC.

Reset - Allows you to restart the IP phone when required.

Page 24

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

HEADINGS DESCRIPTIONS

Basic Settings

Preferences - Allows you to enable/disable the following:

• Display DTMF Digits

• Play Call Waiting Tone

• Stuttered Dial Tone

• XML Beep Support

• Status Scroll Delay (seconds)

• Switch UI Focus to Ringing Line

• Call Hold Reminder During Active Calls

• Call Hold Reminder

• Call Waiting Tone Period

• Preferred line

• Preferred line Timeout (seconds)

• Goodbye Key Cancels Incoming Call

• Message Waiting Indicator Line

• DND Key Mode

• Call Forward Key Mode This category also allows you to configure:

• Incoming Intercom Call Settings

• Group Paging RTP Settings

• Ring Tones (global and per-line basis)

• Time and Date Settings

• Language Settings Account Configuration - Allows you to configure DND and Call Forward by account.

You can have multiple accounts on the 6863i. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the

phone that can be used as your incoming ring tone. For more information on custom ring tones, see “” on page 31.

Page 25

Phone Status

PHONE STATUS

You can view the status of your phone using the IP phone UI or the Mitel Web UI.

PHONE STATUS VIA IP PHONE UI

The Phone Status option on the IP phone displays the status of your phone to the LCD display.

This option allows you to view your phone’s:

• Network status including your phone’s IP and MAC addresses

• Local Area Network (LAN) port information

• PC Port information (if PC link exists)

• Firmware information

• Error messages from the last reboot or startup

• Copyright information

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Phone Status.

3. Select the option you want to view:

• IP&MAC Address

•LAN Port

•PC Port

• Firmware Info

• Error Messages

CopyrightThe option you select displays to the screen. Use the 2 and 5 keys to scroll the through the content displayed on screen.

Page 26

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

FINDING YOUR PHONE’S IP ADDRESS

Phone Status

Next Enter

IP Address

10.40.50.112 Next Enter

If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.

IP PHONE UI

1. Press the key on the phone to enter the Option List.

2. Select Phone Status and press the key or 4 Enter key.

3. Select IP&MAC Addresses and press the key or 4 Enter key.

IP&MAC Addresses

Next Enter

The IP address of your 6863i IP phone displays in the IP Address field.

Page 27

Phone Status

PHONE STATUS VIA THE MITEL WEB UI

Use the following procedure to view the phone status via the Mitel Web UI.

MITEL WEB UI

1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.

2. In the Username/Password window, enter your username and password and click OK. The Status window displays for the IP phone you are accessing.

Note: The default username is user and the password field is left blank.

This Status window displays the status of your phone, which includes the following information:

• Network Status

• Hardware Information

• Firmware Information

• SIP Status

Page 28

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

SIP ACCOUNT STATUS

The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI.

The following table describes the status conditions that can display for the account.

STATUS CONDITION DESCRIPTION

Registered Displays this status on accounts that HAVE been registered with the SIP

proxy server.

Example: Line SIP Account Status Backup Registrar Used? 1 650@proxy.com:5060 Registered Yes

where:

• Account Number is 1

• SIP Account is 650@proxy.com on port 5060

• Status is Registered

• Backup registrar is used (Yes)

SIP Error Number Displays on accounts when registration fails with the SIP proxy server.

Example: Line SIP Account Status Backup Registrar Used? 2 651@proxy.com:5060 401 No

where:

• Account Number is 4

• SIP Account is 651@proxy.com on port 5060

• Status is 401 - Unregistered if SIP registration fails

• Backup registrar is used (No)

Page 29

Customizing Your Phone

CUSTOMIZING YOUR PHONE

The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option.

RING TONES AND TONE SETS

You can configure ring tones and ring tone sets on the IP phone.

RING TONES

There are several distinct ring tones a user can select to set on the IP phones. In addition to the 15 pre-installed ringtones, custom ring tones can be manually installed through the Web UI and selected for use (if enabled by your Administrator). You can enable/disable these ring tones on a global or per-line basis.

The following table identifies the valid settings and default values for each type of configuration method:

Ring Tones

CONFIGURATION METHOD VALID VALUES DEFAULT VALUE

IP Phone UI Global

Tone 1 to 15 Silent Custom Ring Tone 1 to 8

(if available)

Global Setting: Tone 1

Mitel Web UI Global:

Tone 1 to 15 Silent Custom Ring Tone 1 to 8

(if available)

Lines 1 to 2 Per-Line Setting:

Global Tone 1 to 15 Silent Custom Ring Tone 1 to 8

(if available)

Global Setting: Tone 1

Per-Line Setting: Global

Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are:

• Australia

• Brazil

Page 30

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

• Canada

• Europe (generic tones)

•France

• Germany

•Italy

•Italy2

• Malaysia

•Mexico

• Russia

• Slovakia

•UK

• US (Default)

When you configure the country's tone set, the country-specific tone is heard on the phone for the following:

• Dial tone

• Secondary dial tone

• Ring tone

• Busy tone

• Congestion tones

• Call waiting tone

• Ring cadence pattern

You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only.

CONFIGURING RING TONES AND TONE SETS

IP PHONE UI

Global configuration only

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Tones.

4. Select Ring Tone.

5. Select the type of ring tone (Tone 1 through Tone 15, Silent, or any custom ring tones

installed).

6. Press the key or select 4Set .

Page 31

Customizing Your Phone

7. Select Tone Set.

8. Select the country for which you want to apply the tone set. Valid values are:

• Australia

• Brazil

• Canada

• Europe

•France

• Germany

•Italy

•Italy2

• Malaysia

•Mexico

• Brazil

• Russia

• Slovakia

•UK

• US (default)

9. Press the key or select 4Set.

10. The ring tone and tone set you select is immediately applied to the IP phone.

MITEL WEB UI

1. Click on Basic Settings > Preferences > Ring Tones.

For global configuration

2. In the Ring Tones section, select a country from the Tone Set field. Valid values are:

• Australia

• Brazil

Page 32

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

• Canada

• Europe

•France

• Germany

•Italy

•Italy2

• Malaysia

•Mexico

• Brazil

• Russia

• Slovakia

•UK

• US (default)

3. Select a value from the Global Ring Tone field. Note: See the “Ring Tones” on page 27 for valid values.

For per-line configuration

4. In the Ring Tone section, select a line for which you want to set ring tone.

5. Select a value from the LineN field. Note: See the “Ring Tones” on page 27 for valid values.

6. Click Save Settings.

INSTALLING CUSTOM RING TONES USING THE MITEL WEB UI

Notes:

1. Access to the Custom Ringtones Web UI menu is only available if enabled by your

System Administrator.

2. Ringtones must be in .wav format. The IP phones support the following WAV file

specifications:

•G.711 μ-law and a-law Codec

• 20 ms packet size

• Mono 8KHz

3. Individual WAV files cannot exceed 1 MB in size (the total combined size of the eight

WAV files cannot exceed 8 MB).

4. Filenames must contain only ASCII characters.

Page 33

Customizing Your Phone

MITEL WEB UI

1. Click on Basic Settings > Custom Ringtones

2. Press the Browse... button corresponding to the desired ringtone position (e.g. 1).

3. Navigate to the folder containing the WAV file you want to upload, select the file using your

left mouse button, and press the Open button. The filename should now be displayed to the right of the respective Browse... button.

4. Press the Upload button to upload the file to the phone.

5. Repeat Steps 2 to 4 to upload additional WAV files to the phone. Note: Press the Delete button to delete the desired ringtone from your phone.

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DISPLAY

CONTRAST LEVEL

The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display. You can set the contrast level using the IP phone UI only.

Setting the Contrast Level

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Display.

4. Select Contrast Level.

IP PHONE UI

5. Use the 3 and 4

screen.

6. Press the key or 4Select to save your selection.

LIVE DIALPAD*

The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6863i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the

initiates a call to that number.

Note: Availability of this feature is dependant on your phone system or service provider.

You can enable/disable the live dialpad using the IP phone UI only.

ENABLING/DISABLING LIVE DIALPAD

IP PHONE UI

1. Press on the phone to enter the Options List.

navigation keys to increase or decrease the amount of contrast on the

2. Select Preferences.

3. Select Live Dialpad.

4. Use the 5 and 2

5. Press the key or select 4Set to save your selection.

navigation keys to navigate to ON or OFF.

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Customizing Your Phone

SET AUDIO

The Set Audio option on the IP phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can configure audio options on your IP phone using the IP phone UI only.

AUDIO MODE

The 6863i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set:

AUDIO MODE OPTION DESCRIPTION

Speaker This is the default setting. Calls can be made or received using the

Headset Choose this setting if you want to make or receive all calls using a handset

Speaker/Headset Incoming calls are sent to the handsfree speakerphone first when the

handset or handsfree speakerphone. In handset audio mode, pressing the

button on the phone switches to handsfree speakerphone. In

Speaker audio mode, lift the handset to switch to the handset.

or headset. Calls can be switched from the handset to headset by pressing the button on the phone. To switch from the headset to the handset, lift the handset.

button is pressed. By pressing the button again, you can switch back and forth between the handsfree speakerphone and the headset. At anytime, lifting the handset switches back to the handset from either the handsfree speakerphone or the headset.

Headset/Speaker Incoming calls are sent to the headset first when the button is

pressed. By pressing the button again, you can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone.

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Setting Audio Mode

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Set Audio.

4. Select Audio Mode.

5. Select the audio mode you want to use on your phone. Valid values are:

• Speaker (Default)

• Headset

• Speaker/Headset

• Headset/Speaker

6. Press the key or select 4Set to save your selection.

HEADSET MIC VOLUME

The Headset Mic Volume option allows you to set the volume level for the headset microphone.

Setting Headset Mic Volume

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Set Audio.

4. Select Headset Mic Volume.

5. Select the Low, Medium, or High volume level. Default is Medium.

6. Press the key or select 4Set to save your selection.

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Customizing Your Phone

TIME AND DATE

On the IP phones, you can configure the following:

• Time and date

• Time and date format

• Time zone

• Daylight savings time

• Time servers

Note: Only the time and date formats and time servers can be set using the Mitel Web UI.

CONFIGURING TIME AND TIME FORMAT

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Time.

5. Using the keys on the keypad, enter a time to set on the IP phone. Use the * key to set

either AM or PM.

6. Press the key or select 2Done to save the time setting.

7. Select Time Format.

8. Using the 5 and 2 hour format. Default is 12 Hour.

9. Press the key or select 4Set to save the Time Format you selected.

navigation keys, set the Time Format to either a 12 hour format or a 24

CONFIGURING DATE AND DATE FORMAT

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Set Date.

5. Using the keys on the keypad, enter a date to set on the IP phone.

6. Press the key or select 2 Done to save the date setting.

7. Select Date Format.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

8. Select a date format from the list of options. Valid values are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

• MM/DD/YY

•MMM DD

• DD MMM YYYY

• WWW DD MMM

• DD MMM

• DD.MM.YYYY

9. Press the key or select 4Set to save the Date Format setting.

CONFIGURING THE TIME ZONE

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Time Zone.

A list of Time Zones display for different areas of the world.

5. Select a Time Zone that applies to your area by using the navigation keys.

6. The default Time Zone is US-Eastern. Note: For a list of the Time Zone values available on the IP phone, see “Appendix

A - Time Zone Codes.”

7. Press the key or select 4Set to save the Time Zone setting.

CONFIGURING DAYLIGHT SAVINGS TIME

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select Daylight Savings.

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Customizing Your Phone

5. Select a Daylight Savings time from the list of options. Valid values are:

•OFF

• 30 min summertime

• 1 h summertime

• Automatic (Default)

6. Press the key or select 4Set to save the Daylight Savings setting.

CONFIGURING TIME SERVERS

With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server 2, and if necessary Time Server 3

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Time and Date.

4. Select from Time Server 1, Time Server 2, or Time Server 3.

5. Enter an IP address or domain name for the time server. Note: Time Servers are enabled by default. The Time Servers can be Enabled or

Disabled only from the Mitel Web UI.

6. Press the key or select 4Set to save the time server setting.

MITEL WEB UI

1. Click on Basic Settings > Preferences > Time and Date Setting

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

2. In the Time Format field, select the time format you want to use on your phone. Valid

values are:

• 12h (12 hour format) (default)

• 24h (24 hour format)

Note: The time and time format you configure display on the phone’s idle screen.

3. In the Date Format field, select the date format you want to use on your phone. Valid values

are:

• WWW MMM DD (default)

• DD-MMM-YY

• YYYY-MM-DD

• DD/MM/YYYY

• DD/MM/YY

• DD-MM-YY

• MM/DD/YY

•MMM DD

• DD MMM YYYY

• WWW DD MMM

• DD MMM

• DD.MM.YYYY

Note: The date and date format you configure display on the phone’s idle screen.

4. In the NTP Time Servers field, enable by checking the checkbox or disable by unchecking

the box (default is enabled).

5. In the Time Server 1, Time Server 2, and Time Server 3 fields, enter IP addresses or

qualified domain names for the primary, secondary, and tertiary time servers.

Note: Time Servers can only be entered if NTP Time Servers is enabled.

6. Click Save Settings.

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Customizing Your Phone

Language

The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages:

• English

• Czech

• Catalan

• Valencian

•Welsh

•German

•Danish

•Spanish

• Mexican Spanish

• Euskera

•Finnish

•French

• Galego

• Canadian French

• Hungarian

• Italian

•Dutch

• Dutch (Netherlands)

• Norwegian

• Polish

• Portuguese

• Portuguese Brazilian

•Romanian

• Russian

• Slovak

•Swedish

• Turkish

You can also configure the language to use when inputting values in the Mitel Web UI and the IP phone UI.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

SPECIFYING THE LANGUAGE TO USE

Once the language pack(s) are available on your phone from your System Administrator, you can secify which language to use on the phone and/or the Mitel Web UI.

Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone.

IP PHONE UI

1. Press on the phone to enter Options List.

2. Select Preferences.

3. Select Language.

4. Select Screen Language.

The language setting displays a check mark indicating this is the current language on the IP phone.

5. Using the 2 and 5 keys, scroll through the languages. Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator.

6. Press the key or select 4Set to set the language on the phone.

The change is dynamic. When you exit the Options List, the phone displays all menu items in the language you selected.

MITEL WEB UI

1. Click on Basic Settings > Preferences > Language Settings.

2. In the Webpage Language field, select a language to apply to the Mitel Web UI. Note: All languages may not be available for selection. The available languages are

dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed.

3. Click Save Settings. The change is dynamic. The Mitel Web UI displays all screens in the

language you selected.

Note: You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, see your System Administrator.

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Customizing Your Phone

INPUT LANGUAGE

The 6863i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the phone. You can configure the Input Language feature using the Mitel Web UI or the IP phone UI.

The following tables identify the language characters that you can use to enter text and characters on the 6863i.

Keypad Input Alphabet Tables

English (default)

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

00 0 1 1;=_,-'&() 1.:;=_,-'&() 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8TUV8 tuv8 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> ##/\@ #/\@

French

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

00 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2АВЗБЕЖ abc2авзбеж 3 DEF3ÉÈÊË def3éèêë 4 GHI4ÎÏ ghi4îï 5JKL5 jkl5 6 MNO6СУТФЦ mno6сутфц 7PQRS7 pqrs7 8 TUV8 tuv8úùûü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

Spanish

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

00 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

German

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

00 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

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Customizing Your Phone

Italian

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

00 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> # #/\@ #/\@

Portuguese

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

00 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2БАВГЗ abc2бавгз 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> ##/\@ #/\@

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

Russian

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

00 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 АБВГ2ABC aбвг2abc 3 ДЕЁЖЭ3DEF Дeëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz * * <SPACE> * <SPACE> # #/\@ #/\@

Nordic

KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS

00 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÅÄÆÀ abc2åäæà 3 DEF3É def3é 4 GHI4 ghi4 5JKL5 jkl5 6 MNO6ÖØ mno6öø 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 * * <SPACE> * <SPACE> ##/\@ #/\@

Configuring Language Input Using the IP Phone UI

You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English.

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

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Customizing Your Phone

3. Select Language.

4. Select Input Language. Select the language you want to use when inputting text and

characters into the IP phone UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portuguese)

• Русский (Russian)

• Nordic

Note: Available input languages are dependent on the configuration enabled by your System Administrator.

5. Press the key or select 4Set to set an input language.

MITEL WEB UI

1. Click on Basic Settings > Preferences > Language Settings.

2. Select a language from the Input Language field. Setting this field allows you to specify

the language to use when entering text and characters in the Mitel Web UI and IP phone UI. Valid values are:

• English (default)

• Français (French)

• Español (Spanish)

• Deutsch (German)

• Italiano (Italian)

• Português (Portuguese)

• Русский (Russian)

• Nordic

Note: All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator.

3. Click Save Settings. The change is dynamic. The Mitel Web UI and IP phone UI allow you

to enter text and characters in the language you selected

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

LATIN 2 CHARACTER SET

The 6863i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.

The following table illustrates the Latin 2 character set used on the 6863i IP phone.

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Customizing Your Phone

USER PASSWORD

This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI.

Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The defaultt password is an empty string (i.e. leave the field blank).

SETTING A USER PASSWORD

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Password .

3. At the Current Password prompt, enter the current user password and press the key or select 2Done.

4. At the New Password prompt, enter the new user password and press the key or select 2Done.

5. At the Enter Again prompt, re-enter the new user password and press the key or

select 2Done. A message, Password Changed displays on the screen.

MITEL WEB UI

1. Click on Operation > User Password.

2. In the Current Password field, enter the current user password.

Note: By default, the user name is user (all lowercase) and the password field is left

blank.

3. In the New Password field, enter the new user password.

4. In the Password Confirm field, enter the new user password again.

5. Click Save Settings.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

RESETTING A USER PASSWORD

If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only.

Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string (i.e. leave the field blank).

MITEL WEB UI

1. Click on Operation > Phone Lock.

2. CIick on the Reset User Password field, click Reset.

The following screen displays

3. In the Current Password field, leave this blank.

4. In the New Password field, enter a new password.

5. In the Password Confirm field, re-enter your new user password.

6. Click Save Settings.

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Customizing Your Phone

RESTARTING YOUR PHONE

You may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone for configuration changes to your phone or network settings to take effect. You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior.

IP PHONE UI

1. Press the key on the phone to enter the Options List.

2. Select Restart Phone.

3. Press # Confirm to confirm the restart of the phone. If you do not wish to restart your phone, press the 3 Cancel key to cancel.

Note: Your phone is out of service temporarily during the restart and downloading

process.

MITEL WEB UI

1. Click on Operation > Reset.

2. Click Restart

3. Click OK at the confirmation prompt.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

CREDENTIALS

Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrator.

Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft XSI features, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features.

ENTERING USERNAMES/PASSWORDS AND CONNECTION TESTING USING THE IP PHONE UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Credentials.

3. Use the 5 and 2 keys to navigate to the desired feature and select 4 Enter.

4. Press the 2 key to navigate to the Enter Username screen and select 4 Enter.

5. Using the dialpad keys, enter in your username and select 4 Set. Note: The 3 key can be used to perfrom a backspace.

6. Press the 2 key to navigate to the Enter Pasword screen and select 4 Enter.

7. Using the dialpad keys, enter in your password and press the button or select 4 Set. Note: The 3 key can be used to perfrom a backspace.

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Customizing Your Phone

DIRECTORY

You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contact’s using either their first name or last name. If external Directory sources are configured, you can enable/disable the resepctive Directory sources as well as rename Directory folder labels in this menu.

Note: For more information on Directory functionality, see “Directory” on page 103.

CONFIGURING DIRECTORY DISPLAY AND SORTING OPTIONS USING THE IP PHONE UI

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Directory.

3. Navigate to Display Name Order and select 4 Enter.

4. Use the 5 and 2 keys to and choose the desired display name order and press the

button or select 4 Set. The display name order you selected is immediately applied to the phone.

5. Navigate to Sorting Preferences and select 4 Enter.

6. Use the 5 and 2 keys to and choose the desired sorting preference and press the

button or select 4 Set. The sorting preference you selected is immediately applied to the phone.

ENABLING/DISABLING DIRECTORIES AND RENAMING LABELS USING THE IP PHONE UI

Note: This option is only available if external Directory sources have been configured by your Administrator.

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Directory.

3. Navigate to External Sources and select 4 Enter.

4. Use the 5 and 2 keys to navigate through the list of Directory sources and select 4 Enter.

5. Navigate to State and press the 4 Enter key.

6. Use the 5 and 2 keys to and choose the desired state and press the button or select

4 Set. The state you selected is immediately applied to the phone.

7. Navigate to Label and press the 4 Enter key.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

8. Using the dialpad keys, enter in the new label and press the button or select 4 Set

when finished. The new label is immediately applied to the phone.

PHONE LOCK

You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following:

• At the path Options > Phone Lock on the IP phone UI.

• At the path Operations > Phone Lock on the Mitel Web UI.

• At a configured key on the phone. For more information about configuring a Lock/Unlock

key on your phone, see “Phone Lock Key” on page 83.

In the Mitel Web UI, the Operation > Phone Lock path also allows you to perform the following:

• Reset a user password. Clicking on the Reset key in the Reset User Passwo rd field

displays a screen that allows you to enter and save a new user password.

• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the

above. The default emergency dial plan is 911|999|112|110.

Note: The 3 key can be used to perfrom a backspace.

The following procedures describe locking the phone, setting an emergency dial plan, and resetting the user password.

LOCKING/UNLOCKING A PHONE

Use the following procedures to lock an IP phone and prevent it from being used or configured.

IP PHONE UI

Locking the Phone

1. Press on the phone to enter the Options List.

2. Select Phone Lock.

3. At the Lock the phone? prompt select 4Yes.

4. The message Phone is locked displays. Note: Alternatively, if configured, you can lock the phone by simply pressing a Lock

programmable key.

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Customizing Your Phone

Unlocking the Phone

1. Press on the phone to enter the Options List (or press a configured Lock program-

mable key).

2. At the prompt Password:, enter your user password and press the key or select

4Enter.

The phone unlocks.

MITEL WEB UI

1. Click on Operation > Phone Lock.

Locking the Phone

2. In the Lock the Phone? field, click Lock.

The phone locks dynamically and displays the following message:

Phone is locked.

Unlocking the Phone

3. Click on Operation > Phone Lock.

4. In the Unlock the Phone? field, click Unlock.

The phone unlocks dynamically and displays the following message:

Phone is unlocked.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

EMERGENCY DIAL PLAN

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.

You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency number(s) on the phone, you can dial those numbers directly on the keypad when required and the phone automatically dials to those emergency services.

You can set the emergency dial plan using the Mitel Web UI only.

Note: Contact your local phone service provider for available emergency numbers in your area.

The following table describes the default emergency numbers on the IP phones.

EMERGENCY NUMBER DESCRIPTION

911 A United States emergency number. 999 A United Kingdom emergency number. 112 An international emergency telephone number for GSM mobile phone networks.

In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.

110 A police and/or fire emergency number in Asia, Europe, Middle East, and South

America.

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Customizing Your Phone

DEFINING AN EMERGENCY DIAL PLAN

MITEL WEB UI

1. Click on Operation > Phone Lock.

2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact

emergency services. For multiple numbers, enter a | between each emergency number. For example: 911|110 Default for this field is 911|999|112|110.

3. Click Save Settings to save the emergency dial plan to your phone.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

LINE KEYS AND PROGRAMMABLE KEYS

Line/Call Appearances

Programmable Keys

This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys located under the phone’s LCD screen.

MULTIPLE LINE AND CALL APPEARANCE KEYS

The 6863i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.

LINE/CALL APPEARANCE LED BEHAVIOR LINE/CALL APPEARANCE STATUS

Off Idle line or no call activity Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold

When you have more than one call, you can use the left and right navigation keys 3 and 4 to scroll left and right to the different call screens. The display shows which line the call information is referring to (L1 or L2), the Caller ID information (name and number, if available), the call status and the timer specific to that call.

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Line Keys and Programmable Keys

PROGRAMMABLE KEYS

There are three multi-functional keys on the 6863i phone that are programmable.

You can only use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function:

KEY FUNCTION DESCRIPTION

None Indicates the key has no functiona assigned. Speeddial Indicates the key is configured for speeddial use. Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality. XML Indicates the key is configured to accept an XML application for accessing

customized XML services.

Flash Indicates the key is set to generate a flash event when it is pressed. The IP

phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

Sprecode Indicates the key is configured to automatically activate specific services offered

by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by

the call mangager. Park Indicates the key is configured to park incoming calls when pressed. Pickup Indicates the key is configured to pick up parked calls when pressed. Last Call Return Indicates the key is configured for Last Call Return functionality when pressed. Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP

phone UI displays the Call Forward menus. Speeddial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key.

You can use this key to perform speed dial functions as well as use it as a

transfer key to transfer calls. Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key. You

can use this key to speed dial from within a conference call and add the new call

directly to the conference. Directory Indicates the key is configured to access the Directory. Callers List

(Key 1 by Default) Redial

(Key 2 by Default) Conference Indicates the key is configured to initiate a conference call. Transfer

(Key 3 by Default) Icom Indicates the key is configured to be used for intercom calls. Services Indicates the key is set to access Services, such as, Directory, Callers List,

Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this

Indicates the key is configured to access the Callers List.

Indicates the key is configured to access the Redial List.

Indicates the key is configured to initiate a call transfer.

Voicemail, or any other XML applications set up by your System Administrator.

key to lock/unlock the phone.

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KEY FUNCTION DESCRIPTION

Paging Indicates the key is configured as a Paging key. When pressed, the phone can

send Real Time Transport Protocol (RTP) streams from a pre-configured

multicast address without involving SIP signalling. Save Indicates the key is configured as a dedicated Save key. Delete Indicates the key is configured as a dedicated Delete key. Discreet Ringing Indicates the key is configured as a Discreet Ringing key. When the Discreet

Ringing feature is enabled, if a call is incoming, the phone will play the

configured ring tone once only. Pressing the Discreet key will allow you to toggle

on/off the feature.

Note: Keys can also be set up to quickly to access features such as call return (*69) or voicemail. Quick access features like call return and voicemail must first be configured on your PBX in order to work on your phone. See your System Administrator for more information.

CREATING A SPEED DIAL KEY

The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6863i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.

The speed dial function can be set using the IP phone UI or the Mitel Web UI

Note: You can use a speed dial key while on an active call by placing the active call on hold first, and then pressing the speed dial key.

You can create speed dial keys using any of the following methods:

• Using the Mitel Web UI at the paths:

• Operation > Programmable Keys

• Operation > Keypad Speed Dial

• By pressing and holding a programmable key or keypad key

• Using the IP phone UI at the path:

• Options > Preferences > Speed Dial Edit

SPEED DIAL PREFIX

The speed dial feature also allows you to specify a preset string of numbers followed by a + that the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes.

For example, if you had the following speed dial configuration in the Mitel Web UI:

Key 1 Type: Speeddial

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Line Keys and Programmable Keys

Value: 1234567+

Speeddial Enter Number>

Line: 2

Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone.

Use the following procedures to set speed dial on the 6863i IP phone.

PRESS-AND-HOLD TO CREATE A SPEED DIAL (APPLICABLE TO PROGRAMMABLE KEYS AND KEYPAD KEYS)

Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature.

Note: When creating a speed dial for a key on the IP phone, you must select a key that has no preassigned function (key must be set to None).

IP PHONE UI

1. Press a programmable key or a number key on the keypad for three seconds. A screen displays with the prompt, Enter Number>.

2. Enter a phone number or extension to assign to that speed dial key. The following example illustrates the screen display:

333_

Cancel Save

3. Press 4Save to save the number as a speed dial key. By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, use the 2 and 5 navigation keys.

Line:1 Change Cancel Save

4. Press 4Save to save the speed dial key to the line specified.

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CREATING A SPEED DIAL USING THE SPEED DIAL EDIT OPTION

333_

Cancel Save

Line:1 Change Cancel Save

You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key.

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

The following prompt displays: Press SD button

Note: If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit

4. Press an unconfigured programmable key or keypad key.

Speeddial Enter Number>

5. Enter a phone number or extension to assign to that speed dial key.

The following example illustrates the screen display:

6. Press 4Save to save the number as a speed dial key.

By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, use the 2 and 5 navigation keys.

7. Press 4Save to save the speed dial key to the line specified.

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CREATING A SPEED DIAL USING A PROGRAMMABLE KEY IN THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Speeddial to apply to the key.

4. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this

hard key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

5. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

6. Click Save Settings.

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CREATING SPEED DIAL KEY USING KEYPAD SPEED DIAL IN THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Keypad Speed Dial.

2. Select from Key 1 through Key 9.

3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this

Digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

5. Click Save Settings.

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EDITING SPEED DIAL KEYS

On the 6863i, you can edit a speed dial key using any of the following methods:

• Using the Mitel Web UI at the path:

• Operation > Programmable Keys

• Operation > Keypad Speed Dial

• Using the IP phone UI at the path:

• Options > Preferences > Speed Dial Edit.

Note: A speed dial key must be already configured on the phone to edit the key.

IP PHONE UI

1. Press on the phone to enter the Options List.

2. Select Preferences.

3. Select Speed Dial Edit.

4. Press a speed dial key you want to edit.

The speed dial edit screen displays.

Notes:

1. If a number on the keypad is setup as a speed dial key, pressing the applicable

number in the speed dial editing process also displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number and Line setting.

2. If you press a key that is NOT setup as a speed dial key, the phone displays an Invalid Key message. However, if you press an empty keypad key or

programmable key that is set to None, it initiates the Add a Speed Dial Key process allowing you to setup a new speed dial key.

5. Edit the speed dial information as applicable and press 4Save. Notes:

1. You can cancel out of the speed dial editing process at any time without saving,

by pressing the key.

2. On the 6863i, you can remove the speed dial key by erasing the speed dial

number digits (leaving the speed dial value blank) and then pressing 4Save. Use the 3 key to delete the digits.

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EDITING A SPEED DIAL ON A PROGRAMMABLE KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select the key configured for speed dial.

3. In the Value field, edit the phone number, extension, or speed dial prefix to apply to this

hard key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

4. If required in the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

5. Click Save Settings.

Note: You can delete a speed dial key by changing the Type field to None.

EDITING A SPEED DIAL USING KEYPAD SPEED DIAL IN THE MITEL WEB UI

MITEL WEB UI

1. Click on Operation > Keypad Speed Dial.

2. Select from Key 1 through Key 9.

3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If

you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

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4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2.

5. Click Save Settings.

DO NOT DISTURB (DND) KEY

The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND key allows you to quickly turn the DND feature on or off.

f DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.

If the phone shares a line with other phones, only the phone that has DND configured is affected.

For more information about DND and DND modes, see “DND Configuration” on page 114.

CONFIGURING A DND KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Do Not Disturb.

4. Click Save Settings to save the DND key setting.

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XML KEY

The 6863i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Mitel Web UI only.

Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations > Programmable Keys you can assign a key the type XML.

After an XML key is configured, you can use the IP phone UI to access the XML applications.

You can also specify an XML URI and a Services title using the following XML fields:

• XML Application URI

• XML Application Title

The XML Application URI is the URI loaded by your phone when accessing XML services through the Services menu. Contact your System Administrator for the applicable XML URI to enter in the XML Application URI field.

Note: The XML services must be set up by your System Administrator before you can use the key. Contact your System Administrator for more information.

Note: Contact your System Administrator for the applicable URI to enter in this field.

If you use the Services key to access the XML features, the XML Application Title is the title that displays on the Services Menu in the IP phone UI.

CONFIGURING AN XML KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

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2. Select from Key 1 through Key 3.

3. In the Type field, select XML to apply to the key.

4. In the Value field, enter a URI(s) to apply to this key. Notes:

1. Contact your System Administrator for the appropriate value to enter in the Value

field.

2. If you specify multiple URIs in the Value field, a list of XML applications appears

for selection after pressing the XML key.

5. To access XML services through the Services menu, in the XML Application URI field,

enter the XML application URI provided by your System Administrator.

6. In the XML Application T itle field, enter the XML application title that you want to display

as the Services menu title on your phone.

7. Click Save Settings.

ACCESSING THE XML APPLICATION

After XML applications have been saved to your IP phone, and after a key has been configured to access the XML application(s), the customized service is ready for you to use.

IP PHONE UI

1. Press the key configured for XML on the 6863i phone.

2. Use the 5 and 2 to scroll through the XML applications.

3. For menu and directory services, select a service to display the information for that cus-

tomized service. Message services display to the screen after pressing the key. For user input services, follow the prompts as appropriate.

4. To exit from the XML screen, press the key.

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FLASH KEY

You can set a programmable key to generate a flash event when it is pressed on the 6863i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

CONFIGURING A FLASH KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Flash.

4. Click Save Settings.

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Line Keys and Programmable Keys

SPRECODE KEY

You can set a programmable key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services.

CONFIGURING A SPRECODE KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Sprecode.

4. In the Value field, enter the appropriate value for accessing specific services from the

server.

Note: For values to enter in this field, contact your System Administrator.

5. Click Save Settings.

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PARK/PICKUP KEYS

The 6863i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.

The park/pickup feature performs as follows:

• When a call comes in and you pickup the handset, you can press the applicable Park key

to park the call

• After the call is parked, you can press the Pickup key, followed by the applicable value to

pickup the call

Administrators can configure the Park and Pickup keys for any line using the configuration files or the Mitel Web UI.

CONFIGURING PARK/PICKUP KEYS

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Park. Note: The Value field should be configured by the Administrator.

4. Select from Key 1 through Key 3.

5. In the Type field, select Pickup. Note: The Value field should be configured by the Administrator.

6. Click Save Settings.

7. Click on Reset, then click Restart to restart the IP phone and apply the changes.

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USING THE PARK CALL/PICKUP PARKED CALL FEATURE

Use the following procedure on the IP phone to park a call and pick up a parked call.

Parking a Call

1. While on a live call, press the Park key.

2. Perform the following for your specific server:

ASTERISK

Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.

BROADWORKS

After you hear the greeting from the CallPark server, enter the extension where you want to park the call.

SYLANTRO

Enter the extension number where you want to park the call, followed by # key.

ININ

Enter the extension number where you want to park the call, followed by # key.

If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The parked call party hears music on hold.

3. If the call fails, you can pick up the call (using the next procedure) and press the Park key

again to retry Step 2.

Picking Up a Parked Call

1. Pick up the handset on the phone.

2. Enter the extension number where the call was parked.

3. Press the Pickup key.

If the call pick up is successful, you are connected with the parked call.

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LAST CALL RETURN KEY

Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received. When the Sylantro call manager detects an Last Call Return request, it translates this request and routes the call to the last caller.

CONFIGURING A LAST CALL RETURN KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Last Call Return.

4. In the Line field, select the line to apply this feature Valid values are 1 and 2.

5. Click Save Settings.

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Line Keys and Programmable Keys

CALL FORWARD KEY

Using the Mitel Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Fwd key on the phone accesses the Call Forward menus. The menus that display are dependant on the Call Forward mode (Account [default], Phone, or Custom) configured for the phone.

For more information about call forwarding and call forwarding modes, see “Call Forward

Configuration” on page 118.

CONFIGURING A CALL FORWARD

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Call Fwd .

4. Click Save Settings.

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SPEEDDIAL/XFER

The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speed dial and Transfer key's functionality together allowing the user to transfer calls or use speed dial with one key.

Note: It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the Speeddial/Xfer feature. For more information about this parameter, see

“Switch UI Focus to Ringing Line” on page 136.

SPEEDDIAL/XFER KEY REQUIREMENTS AND FUNCTIONALITY

The Speed Dial/Xfer key has the following capabilities:

• Speed Dial/Xfer and Speed Dial: When the phone is in the idle state, pressing the Speed

Dial/Xfer key causes the phone to go offhook and dial the predefined extension.

• Speed Dial/Xfer and Blind Transfer: When the phone is connected to a call, pressing the

Speed Dial/Xfer key blind transfers the call to the predefined target. If transferring a call fails, a message Transfer Failed displays, and you can reconnect the call (get the call back) by pressing the line key again.

• Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the

Speed Dial/Xfer key forwards the call to the predefined extension.

CONFIGURING A SPEEDDIAL/XFER KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Speeddial/Xfer.

4. In the Value field, enter the speed dial extension or the extension to transfer calls to (for

example, 5551212).

5. In the Line field, select the line for which you want to use the key functionality.

6. Click Save Settings.

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SPEEDDIAL/CONF

The 6863i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.

For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded.

Note: If currently in a conference, the Speeddial/Conf key is disabled on the active call.

If you configure a programmable key as a Speeddial/Conf key and you press this key while on an active call, the focused line changes to the dialing line. The active call is not put on hold when the speed dial number is dialed.

Note: This feature is not compatible with centralized conferencing.

CONFIGURING A SPEEDDIAL/CONF KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Speeddial/Conf.

4. In the Value field, enter the number or the extension to add to the conference (for example,

5551212).

5. In the Line field, select the line for which you want to use the key functionality.

6. Click Save Settings.

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DIRECTORY KEY

The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone. You can also dial directly from a Directory entry.

Using the Mitel Web UI, you can assign the Directory function to any programmable key.

Note: For more information about the Directory, see “Directory” on page 103.

CONFIGURING A DIRECTORY KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Directory.

4. Click Save Settings.

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CALLERS LIST KEY

Callers List Key

By default, the Callers List key is programmed on Key 1. However, using the Mitel Web UI, you can reassign the Callers List key to any of the three programmable keys on the phone.

The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone

Note: For more information about the Callers List, see “Callers List” on page 110.

CONFIGURING A CALLERS LIST KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Callers List.

4. Click Save Settings.

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REDIAL KEY

Redial List Key

By default, the Redial key is programmed on Key 2. However, using the Mitel Web UI, you can reassign the Redial key to any of the three programmable keys on the phone.

The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed.

Note: For more information about the Redial functionality, see “Redial” on page 91.

CONFIGURING A REDIAL KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Redial.

4. Click Save Settings.

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Line Keys and Programmable Keys

CONFERENCE KEY

The 6863i IP phone offers two methods of conferencing:

• Local conferencing (default method)

• Centralized conferencing (for Sylantro and BroadSoft Call managers)

The Conference key allows you to create conference calls when utilizing any one of the method above.

Note: For more information with regards to creating conference calls, see “Conferencing

Calls” on page 98.

CONFIGURING A CONFERENCE KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Conference.

4. Click Save Settings.

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TRANSFER KEY

Transfer Key

By default, the Transfer key is programmed on Key 3. However, using the Mitel Web UI, you can reassign the Transfer key to any of the three programmable keys on the phone

Note: For more information about transferring calls, see “Transferring Calls” on page 95.

CONFIGURING A TRANSFER KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Transfer.

4. Click Save Settings.

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INTERCOM KEY

By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone.

Note: For more information about changing the behavior of incoming Intercom calls, see the section “Incoming Intercom Call Features” on page 144.

Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, Icom.

CONFIGURING AN INTERCOM KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Icom.

4. Click Save Settings.

USING THE ICOM KEY

IP PHONE UI

1. Press the Icom key.

2. Enter the extension number of the person you want to intercom.

3. After a beep tone, your phone automatically connects with the remote extension and you

can speak through its speaker.

4. To cancel intercom, press or hang up the handset.

5. When you are finished speaking, hang up the phone by placing the handset back on-hook

or by pressing . When you hang up, the remote phone also hangs up.

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SERVICES KEY

The 6863i allows you to configure a Services key that, when pressed displays the Services Menu. The Services Menu can also be accessed through the Options List.

The Services key can also access any XML applications setup by your System Administrator. Contract your System Administrator for more information.

CONFIGURING A SERVICES KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Services.

4. Click Save Settings.

USING THE SERVICES KEY

IP PHONE UI

1. Press the Services key or press and select Services. Note: Additional options may display in the Services Menu if setup by your System

Administrator. Contact your Administrator for more information.

2. Select an option from the Services Menu.

3. To cancel a Service, press .

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PHONE LOCK KEY

You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as Phone Lock.

CONFIGURING A PHONE LOCK KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Phone Lock.

4. Click Save Settings. Note: You can lock/unlock the phone using the new key you just configured, using the

Mitel Web UI at the path Operation > PhoneLock, or using the Phone Lock option on the IP phone UI at the path Options > Phone Lock. For more information about using the lock/unlock feature, see “Locking/Unlocking a Phone” on page 52.

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PAGING KEY

You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre-configured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones.

You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams. You can specify up to 5 listening multicast addresses at the path, Basic Settings > Preferences > Group Paging RTP Settings.

For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging” on page 146.

CONFIGURING A PAGING KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Paging.

4. In the Value field, enter a multicast IP address and a port number for the Paging key. When

you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port (e.g. 239.0.1.15:10000).

Note: The Value field allows for one multicast address entry only.

5. To receive RTP steams for Group Paging, you must also configure the Paging Listen

Addresses parameter at the path, Basic Settings > Preferences > Group Paging RTP

Settings. For more information about setting this parameter, see “Group RTP Paging” on

page 146.

6. Click Save Settings.

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USING THE PAGING KEY

The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI.

Notes:

1. The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any

incoming pages.

2. For incoming Paging, the phone uses the Intercom configuration settings. The

incoming Page is dependant on the Allow Barge In parameter setting and the Idling/On Call state.This option is only available if external Directory sources have been configured by your Administrator.

IP PHONE UI

1. On the IP phone, press the key you configured for Paging.

2. The phone opens a multicast RTP session and an outgoing OR incoming phone screen

displays.

3. Press the Drop key to end the multicast RTP session and return to the idle screen.

Note: If you enable global DND on the phone, the incoming multicast RTP session

is dropped.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

SAVE KEY

The Save key allows you to save items to the 6863i IP phone’s Local Directory.

Use the following procedure to configure a key as a Save key in the Mitel Web UI.

CONFIGURING A SAVE KEY

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Save.

4. Click Save Settings.

MITEL WEB UI

DELETE KEY

The Delete key allows you to delete items in the Local Directory, Callers List and Redial List.

Use the following procedure to configure a key as a Delete key in the Mitel Web UI.

CONFIGURING A DELETE KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Delete.

4. Click Save Settings.

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Line Keys and Programmable Keys

NONE KEY

Use the following procedure to delete a key’s functionality on the 6863i IP phone

SETTING A NONE KEY

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select None.

4. Click Save Settings.

The key function is deleted from the IP phone memory.

MITEL WEB UI

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

DISCREET RINGING KEY

You can configure a Discreet Ringing key on the phone that when pressed allows you to toggle on/off the Discreet Ringing feature. When the Discreet Ringing feature is enabled, if a call is incoming, the phone will play the configured ring tone once only. All applicable visual indicators (LED for the corresponding Line key, Message Waiting Indicator [MWI], etc...) will behave normally.

Note: If a custom ring tone is selected and Discreet Ringing is enabled, the phone will not play the custom ring tone during an incoming call. Ring tone 1 will be played once instead.

CONFIGURING A DISCREET RINGING KEY

MITEL WEB UI

1. Click on Operation > Programmable Keys.

2. Select from Key 1 through Key 3.

3. In the Type field, select Discreet Ringing.

4. Click Save Settings.

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Making Calls

MAKING CALLS

Dial

This section describes ways to make calls on your 6863i phone, using your handset, or speakerphone or headset.

DIALING A NUMBER

First, take the phone off-hook by:

• Lifting the handset

• Pressing or

• Pressing a line/call appearance key.

At the dial tone, enter the number you wish to call.

Note: After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can press the number. The phone sends the call without delay.

If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes.

4 Dial key immediately after dialing the

When your party picks up, a timer appears on your display that records the length of your call.

If the Live Dialpad option is on, as soon as you press the first digit on the keypad the phone automatically selects the next available line, go off-hook and dial as digits are pressed.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

USING HANDSFREE SPEAKERPHONE

The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see “Audio Mode”

IP PHONE UI

• To dial using hands free, first press and enter a number at the dial tone.

• To answer a call on your phone using handsfree, press or the line/call appearance key.

• If you are in Speaker audio mode, lift the handset and press to switch between

handsfree and handset.

• If you are in Speaker/Headset audio mode, press to switch between handsfree and

headset.

on page 33.

• When the handset is on hook, press

Note: When handsfree is on, the speaker light turns on.

USING A HEADSET

The 6863i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset.

VOLUME CONTROLS FOR THE HEADSET MICROPHONE

On the 6863i, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset Mic

Volume” on page 34

MAKING AND RECEIVING CALLS USING A HEADSET

IP PHONE UI

1. Ensure that you have selected a headset audio mode (see “Audio Mode” on page 33.

2. Plug in the headset into the handset jack.

to disconnect the call.

3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the

audio mode selected from the Options List, a dial tone or an incoming call is received on either the headset or the handsfree speakerphone.

4. Press the key to end the call.

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Making Calls

REDIAL

Redial List Key

The Redial List stores information for up to the last 100 numbers you called. Your phone logs the name/number of the called party, when you called, and the line used. You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Redial List.

ACCESSING THE REDIAL LIST

IP PHONE UI

1. Press the configured Redial key to access the Redial List.

The information for your most recent call is displayed.

Note: To redial the last called number, press the Redial key again.

2. Use 2 and 5 to scroll through the list to view the other numbers.

3. To dial the displayed number press , or lift the handset, or press any line keys.

4. Press the key to cancel.

DELETING AN ITEM FROM THE REDIAL LIST

IP PHONE UI

1. Press the configured Redial key.

2. Press 2 and 5 to find the item you want to delete.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

3. Press the configured Delete Key.

DELETE again to erase this item

Delete All

DELETE again to erase this item

Delete All

4. Press the Delete Key again at the prompt to erase the item.

Item is erased

DELETE ALL ITEMS

IP PHONE UI

1. Press the configured Redial key.

2. Press the configured Delete key.

MUTE

3. Press the 4 Delete All key at the prompt to erase all items from the Redial List.

Redial List is

empty

You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key LED is on. press

To switch mute on or off,

Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call

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Receiving Calls

RECEIVING CALLS

When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call.

Martha Gold

ANSWERING AN INCOMING CALL

IP PHONE UI

1. For handsfree operation, press or the line/call appearance key for the incoming call.

or Press or Lift the handset for handset operation.

for headset operation.

Note: The audio mode setting you have selected in Options List > Preferences > Set Audio > Audio Mode on the IP phone UI determines if the call goes to handsfree

or headset operation. For more information, see the section “Audio Mode” on

page 33.

555-1234

If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key for that call.

If you cannot answer the call, the caller goes to voicemail (if configured for your extension).

Note: The key can be used to cancel the call pickup procedure.

SENDING AN INCOMING CALL TO VOICEMAIL

You can send an incoming call directly to voicemail without answering the call. To do this, press

without picking up the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4).

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

HANDLING CALLS

01:35

Martha Gold 555-1234

When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls.

PLACING A CALL ON HOLD

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone can retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator (MWI) LEDs flash.

IP PHONE UI

1. Connect to the call (if not already connected).

Call held

01:25

2. Press the key.

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold. The screen displays

Call held with the line

number the call is held at the phone.

Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

WHEN ON HOLD

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on flashes to indicate that you are still connected.

AUTOMATIC HOLD

When juggling between calls, you do not have to press the key to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press to disconnect the call.

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Handling Calls

RETRIEVING A HELD CALL

Transfer Key

If you have more than 1 call on hold, you can scroll through the held call information by pressing

3 and 4 navigation keys. To reconnect to a call press the line/call appearance key where that

call is being held. If you press the call/line appearance key again, you disconnect from the call.

TRANSFERRING CALLS

By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to transfer calls.

BLIND TRANSFER

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.

CONSULTIVE TRANSFER

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.

DIRECT TRANSFER

The 6863i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the direct transfer will be performed.

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

TRANSFERRING CALLS

Use the following procedure to transfer a call to another extension.

IP PHONE UI

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2. Press the programmed Transfer key.

3. Enter the extension number (or the outside number) to Party 2. This is the Party for which

you want to transfer Party 1. To cancel the transfer press the key, or hangup the handset.

Note: Users are able to edit the destination number by pressing the 3 navigation key, which acts as a Backspace key.

4. Complete either a blind or consultative transfer: a. To complete a blind transfer, press the programmed Transfer key again before the

receiving end answers.

b. To complete a consultative transfer, press

4Dial to dial out and remain on the line to

speak with the Party 2, before either pressing the programmed Transfer key or key, or hanging up the handset to transfer Party 1 to Party 2.

TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL

1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold)

2. Press the active call.

3. Press programmed Transfer key.

4. The active call will be transferred.

3 or 4 navigation keys to scroll to the party to whom you wish to transfer the

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Handling Calls

COMPLETING A TRANSFER TO A CONTACT IN PHONE DIRECTORY

Call Transferred

Users can complete a blind transfer to a contact in their directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is no change to start a consultative call.

To Transfer a Call to a Contact in the Phone Directory:

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2. Press the programmed Transfer key.

3. Press the programmed Directory key and select a contact.

4. To complete a blind transfer, press the programmed Transfer key again before the receiv-

ing end answers. To complete a consultative transfer, press speak with Party 2 before pressing the programmed Transfer key again to transfer Party 1 to Party 2. To cancel the transfer, press the

4Dial to call the contact. Remain on the line to

key.

INDICATION OF TRANSFERRED CALLS

When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 6863i phone:

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Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide

CONFERENCING CALLS

1. Martha Gold

2. Dial

The 6863i IP phone offers two methods of conferencing:

• Local conferencing (default method).

• Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must

enable this method).

LOCAL CONFERENCING

The 6863i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6863i.

Note: Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Administrator for more information.

The following screen illustrates a connected local conference screen:

In a local conference call, you use the up and down arrow keys to scroll to a party on the list,

4Drop key to drop a selected party and the 3 Leave key to leave the conference.

the

1. Martha Gold

2. François Dupont Leave Drop

Using Local Conferencing

Use the following procedure to create a conference call using local conferencing.

IP PHONE UI

1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the key. A line opens up.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding

them to the conference.

4. Press the programmed Conference key.

5. Enter the phone number of Party 3.

Note: Users are able to edit the destination number by pressing the 3 navigation

key, which acts as a Backspace key.

Mitel 6863i User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual