
TABLE OF CONTENTS
INSTALLING YOUR PHONE ..................................................................................
KEYS + FEATURES .................................................................................................
A QUICK REFERENCE GUIDE DEFINING SPECIFIC KEYS + FEATURES.
CALL PROCESSING ...............................................................................................
HOW TO ANSWER + PLACE CALLS.
NAVIGATING A CONNECTED CALL ......................................................................
USE HOLD, SPEAKER, MUTE, + CALL PICKUP FUNCTIONS. TRANSFER,PARK, + REDIAL CALLS.
RINGS + INDICATORS ..........................................................................................
YOUR PHONEBOOK DIRECTORY ..........................................................................
YOUR VOICEMAIL ................................................................................................
HOW TO SETUP, FORWARD CALLS TO VM, + ADMINISTER + RECORD GREETINGS.
1
2
3
3
5
5
6
Need support? Connect with us at www.northland.net/support or 315-624-2033.
For additional training, visit www.northland.net/butraining.

INSTALLING YOUR
MITEL 6863 SIP PHONE
KEY:
1
Handset
Q.C.
PASSED
Computer
Ethernet
External Power
Supply
INS
TRUCTIONS:
HANDSET: Plug your
handset into this port.
COMPUTER: Plug your
computer into this port if
your computer is
connecting to the Internet
through your phone.
ETHERNET: Plug into this
port from the wall to
connect to your network.
EXTERNAL POWER
SUPPLY: If your network
does not provide Power
Over Ethernet (P.O.E.), a
separate power supply
will accompany your
phone. Plug it in here.
Need support? Connect with us at www.northland.net/support or 315-624-2033.
For additional training, visit www.northland.net/butraining.