Mitel 6863 Quick Reference Manual

MITEL 6863 SIP

PHONE + VOICEMAIL

Quick Reference Guide

TABLE OF CONTENTS

INSTALLING YOUR PHONE ..................................................................................

KEYS + FEATURES .................................................................................................

A QUICK REFERENCE GUIDE DEFINING SPECIFIC KEYS + FEATURES.

CALL PROCESSING ...............................................................................................

HOW TO ANSWER + PLACE CALLS.

NAVIGATING A CONNECTED CALL ......................................................................

USE HOLD, SPEAKER, MUTE, + CALL PICKUP FUNCTIONS. TRANSFER,PARK, + REDIAL CALLS.

RINGS + INDICATORS ..........................................................................................

YOUR PHONEBOOK DIRECTORY ..........................................................................

YOUR VOICEMAIL ................................................................................................

HOW TO SETUP, FORWARD CALLS TO VM, + ADMINISTER + RECORD GREETINGS.

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2

3

3

5

5

6

Need support? Connect with us at www.northland.net/support or 315-624-2033.

For additional training, visit www.northland.net/butraining.

INSTALLING YOUR

MITEL 6863 SIP PHONE

KEY:

1

Handset

Q.C.

PASSED

Computer

Ethernet

External Power

Supply

INS

TRUCTIONS:

HANDSET: Plug your
handset into this port.

COMPUTER: Plug your
computer into this port if
your computer is
connecting to the Internet
through your phone.

ETHERNET: Plug into this
port from the wall to
connect to your network.

EXTERNAL POWER
SUPPLY: If your network
does not provide Power
Over Ethernet (P.O.E.), a
separate power supply
will accompany your
phone. Plug it in here.

Need support? Connect with us at www.northland.net/support or 315-624-2033.

For additional training, visit www.northland.net/butraining.

MITEL 6863 SIP PHONE

KEYS + FEATURES

1. HANDSET: Lift to answer or make calls

2. LABELS: Labels for P1 – P3 configurable keys

3. MESSAGE LAMP /RINGING INDICATOR:

Slow RED flash: new voicemail messages.
Fast RED flash: Indicates ringing call

4. P1 – P3 FUNCTION KEYS: Configurable keys
that are preconfigured by a System Administrator.

+ System Menu

+ Redial List
+ Call Transfer

5. DISPLAY: Monochrome display shows call
information and Softkey functions

2

6. NAVIGATION KEYS: Navigates through
menus, lists and Softkey functions on the display
by scrolling right and left or up and down

OK / CONFIRM KEY: Confirms selections

7. TRANSFER KEY: P3 Key

11. LINE (L1and L2) KEYS: Make or receive internal and external calls. Flash when ringing/Light when in use.

12. SPEAKER: Toggles between handset and speaker

13. HASH (#) KEY: Used for entering special characters

14. DIALPAD: Used to enter digits and characters

15. ASTERISK (*) STAR KEY: Used to enter a * or a space

16. MUTE KEY: Mutes the microphone of handset or speaker (you can still hear caller, they can’t hear you)

17. VOLUME KEYS: Adjust the volume of handset or speaker or when phone is idle adjusts the ringer volume

18. OPTION (MENU) KEY: Customizes settings on your telephone (reserved for System Administrator)

19. HOLD KEY: Places an active call on an “exclusive” hold, retrieves call from held condition

20. END KEY: Ends an active call, returns to display when in idle state/exits without making changes in menus

21. SPEAKER: Broadcasts conversations/sounds/ringing

NOTE: Softkey functions appear on the display as you navigate calls, actions and menus. Use the Navigation

Keys to select the Softkey function. FOR EXAMPLE: DIAL indicates to press the right navigation key to dial.

Need support? Connect with us at www.northland.net/support or 315-624-2033.

For additional training, visit www.northland.net/butraining.

CALL PROCESSING

ANSWERING CALLS

3

TO ANSWER INCOMING CALL:

+ Phone rings, indicator flashes slow
+ Lift handset or Press SPEAKER Key

TO ANSWER SECOND CALL:

+ Hear Call Waiting tone
+ Line Key flashes
+ Press Line Key of new call, first call holds

PLACING CALLS

TO PLACE A CALL: Lift handset or press SPEAKER Key

Internal: Enter extension number and select DIAL Softkey
External: Dial 1 and the10-digit number. Then, select DIAL Softkey
OR: Enter number and lift handset

TO PLACE A SECOND CALL:

+ Press available Line Key (first call automatically holds)
+ Enter number
+ Select DIAL Softkey

NAVIGATING CONNECTED CALLS

SPEAKER: Press to make or answer any call without lifting the handset

TO SWITCH TO SPEAKER FROM HANDSET: Press SPEAKER Key, replace handset in cradle

TO RESUME PRIVACY: Lift handset

TO END SPEAKERPHONE CALL:Press END Key

MUTE: Turns off your microphone (Speaker or Handset) to allow you to speak privately.
+ TO USE: Press MUTE Key, key flashes, speak privately
+ TO RESUME CONVERSATION: Press MUTE Key again

HOLD: Places active call on hold. This is an exclusive hold to your telephone. No one else can retrieve it.
+ TO HOLD A CALL: Press HOLD Key or Line Key you wish to place on hold, indicator flashes
+ TO RETURN TO CALLER: Press flashing Line Key or press HOLD Key again

Need support? Connect with us at www.northland.net/support or 315-624-2033.

For additional training, visit www.northland.net/butraining.

NAVIGATING CONNECTED CALLS

TRANSFER: Connect your call to someone else (with call on line)

4

Announced

+ Press TRANSFER (P3) Key (call holds)
+ Enter extension number + select DIAL Softkey
+ Wait for party to answer, (speak privately)

TO COMPLETE TRANSFER: Press TRANSFER Key (call is connected)

TO RETURN TO HELD CALL: Select CANCEL Softkey
Disconnects you from called party
Caller remains on hold.
Press Line Key of held call.

TO DROP A CALLED PARTY: Press END Key, disconnects you from called party, caller remains on hold

TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone
Press TRANSFER Key, call automatically held
Press *99 and EXTENSION Number and Select DIAL Softkey
Press TRANSFER Key immediately

Blind

+ Press TRANSFER (P3) Key (call holds)
+ Enter extension number + select DIAL Softkey
+ Press TRANSFER (P3) Key

CALL PARK

TO PARK A CALL: Places an active call on a system hold to be retrieved from another telephone
Press TRANSFER Key, call automatically held
Press *13 and Select DIAL Softkey, system audibly advises the Orbit Code call is parked on
Press TRANSFER Key, call is parked, advise party of Orbit Code

TO RETRIEVE PARKED CALL: Press *14 and Orbit Code Number
Select DIAL Softkey, call is connected

NOTE: If parked call is not retrieved within a predetermined number of seconds, call will “Callback” to the

phone it was parked from. The 6863 Model phone cannot make pages.

CALL PICK UP

GROUP PICK UP: Pick up another phone ringing in your group (must be programmed by System Administrator)

TO USE: Hear another phone ringing in your preprogrammed group
Press *11 and select DIAL Softkey, begin speaking, call is connected

DIRECTED PICK UP: Allows you to pick up a “specific” extension you hear ringing

TO USE: Hear another phone ringing that is not in your preprogrammed group
Press *12 and select DIAL Softkey
Enter extension number you wish to pick up

Need support? Connect with us at www.northland.net/support or 315-624-2033.

For additional training, visit www.northland.net/butraining.

REDIAL

REDIAL: Displays the last numbers dialed and dials selected numbers

TO USE: Press REDIAL (P2) Key
Displays shows recent dialed calls
Press UP/DOWN Arrow keys to highlight number you wish to dial
Lift Handset or Press Speaker key to dial selection

NOTE: The screen will tell you the number of missed calls.

RINGS + INDICATORS

Your telephone rings differently for different types of calls

EXTERNAL: Two Short rings repeated (a new external call or a transferred external call)

INTERNAL: Single ring repeated

ADJUST RING VOLUME: You can adjust the volume while phone is ringing or idle

+ Press PLUS/MINUS VOLUME CONTROL Keys to adjust the volume when your phone is idle

5

PHONE BOOK

There are two types of directories included in the PHONE BOOK (DIRECTORY) Key

LOCAL: Numbers that you can program in to your telephone

ALL: Entries stored by the system administrator to be used by all users, this includes internal extensions

TO SEARCH: Press SYSTEM MENU (P1) Key
Scroll to DIRECTORY
Select ALL
Select SEARCH
Spell name using the dialpad (You must hit each key the correct number of times for each letter)

TO DIAL: Lift handset or press SPEAKER Key

Need support? Connect with us at www.northland.net/support or 315-624-2033.

For additional training, visit www.northland.net/butraining.

YOUR VOICEMAIL

VOICEMAIL: The voicemail system is voice prompted with easy to follow instructions and commands

FIRST TIME VOICEMAIL SET UP

TO SETUP VOICEMAIL FOR THE FIRST TIME: Dial *99 and select DIAL Softkey.

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NOTE: Follow the audio instructions to create a password, record your name + record your personal greeting.

There are multiple greeting types available for you to choose from:

+ PERSONAL GREETING: Plays to everyone that calls you

+ EXTENDED ABSENCE: Plays when you will be away from your office or phone for meetings/vacation, etc

You can turn off message acceptance when using the extended absence greeting
System will remind you extended absence greeting is playing

+ SYSTEM GENERATED: A synthesized greeting that’s set up to include your phone number or recorded name

+ BUSY: Plays when you have active calls on all available lines

+ OUT OF HOURS: Can be set to play outside of your normal business hours, weekends and holidays

+ FORWARDED TO VM: Plays when you have your phone set to forward to voicemail

NOTES: Through the Self Service CommPortal, you are able to:

+ Record and change greetings
+ Choose your voicemail to email options

+ Change your login for voicemail so you’re not required to enter your mailbox and pin each time you press

the VM Softkey

+ Change other voicemail and telephone settings

Please see the Self Service Commportal User Guide on the Northland Communications website for full details.

Need support? Connect with us at www.northland.net/support or 315-624-2033.

For additional training, visit www.northland.net/butraining.

7

YOUR VOICEMAIL

LOG IN TO VOICEMAIL

From any internal extension:

+ Dial *99 and select Dial Softkey
+ Enter your 10-digit telephone number and press the # Key
+ Enter your password and press the # Key

NOTE: Through CommPortal, you can change your settings so pressing the VM Softkey automatically logs you

in at your own extension.

From any external telephone:

+ Dial: 315-671-0031
+ Enter your 10 digit telephone number and press the # key
+ Enter your password and press the # key

COMMON VOICEMAIL COMMANDS

Main Menu

1 Listen to messages
2 Send a message to another user
3 Work with personal greetings
4 Mailbox settings
6 Set message type (voicemail/email/fax)
7 Switch Account (log into another account)

Listening to Messages

1 Repeat
2 Save
3 Erase
4 Reply
5 Send a copy
# Next Message

NOTES: Star (*) will always back you up to the previous menu

Pound (#) will bypass a user’s personal greeting

TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone.

+ Press XFER Softkey, call automatically held
+ Press *99
+ Enter EXTENSION Number and Press DIAL Softkey
+ Press XFER Softkey immediately

TO LEAVE A MESSAGE FOR ANOTHER USER WITHOUT RINGING THE PHONE:

+ Press *99
+ Enter Extension Number and Press DIAL Softkey

Need support? Connect with us at www.northland.net/support or 315-624-2033.

For additional training, visit www.northland.net/butraining.