Mitel 6390 Quick Start Manual

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6390 Analog Phone

QUICK START GUIDE

58014970 REV00

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks

The trademarks, service marks, logos and graphics (collectively “Trademarks”) appearing on Mitel's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively “Mitel”) or others. Use of the Trademarks is prohibited without the express consent from Mitel. Please contact our legal department at [email protected] for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: http://www.mitel.com/trademarks.

®,™ Trademark of Mitel Networks Corporation

6390 Analog Phone Quick Start Guide

58014970 REV00 - August 2016

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Table of Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Emergency service feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Unpacking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Supporting Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Making and receiving calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Making a call using the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Answering an incoming call using the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Switching to the handset while on a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Making a call using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Answering an incoming call using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Switching to the speakerphone while on a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Making a call using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Answering an incoming call using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Switching to a headset while on a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Volume controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Adjusting the ringer volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Adjusting the handset volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Adjusting the speakerphone volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Adjusting the headset volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

When on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Retrieving a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Muting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Flash key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Managing calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Accessing the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Adding a new Directory entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

iii

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6930 Analog Phone Quick Start Guide

Editing a Directory entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Deleting a Directory entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Deleting all Directory entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessing the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Deleting an entry from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Deleting all entries from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Copying a Redial List entry to the Directory or a Memory key . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Dialing a Callers List entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Editing the number of a Callers List entry before dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Deleting a Callers List entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Deleting all Callers List entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Memory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Creating and editing Memory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Making calls from Memory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Making a regular memory key call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Pre-dialing a memory key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Deleting Memory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Display messages and lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the Options List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

What are services and how do I use them? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

I’m having trouble with services I have subscribed to – how do I get help? . . . . . . . . . . . . . . . . . . . 26

Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Why can’t I hear a caller or be heard? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Why are incoming calls not identified on the display? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Why are there no messages on the screen when a call waiting call comes in? . . . . . . . . . . . . . . . . 26

Why is the light not coming on with a new voice mail message? . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Why can’t I dial a number in the Callers List? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

How do I set the time and date? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Can I turn the light on the screen off? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Why does the phone wobble? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Welcome

Affordable and easy to use, the 6390 puts information and easy access to features right at your fingertips. While it is as affordable as many other telephones, the 6390 is far from ordinary. When it comes to making calls, the 6390’s modern design and large display screen make a world of difference. Save up to 200 numbers in your Directory for fast, easy dialing. Place calls without lifting the receiver. Subscribe to network services like Call Display and Visual Call Waiting, and you will see the caller’s name and number before you answer. With six “softkeys” that provide different options based on activity, the 6390 provides step-by-step instructions and menus for ease of use. The 6390 is a telephone that offers flawless performance in any environment.

Phone features

The 6390 has a host of powerful new features. Some of these features include:

• Large 8-line 3.5” backlit display.

• 6 programmable softkeys (4 pages of softkeys for a total of 20 functions).

• Press-and-hold memory key configuration feature.

Welcome

• 200-name and number Directory.

• 100-name and number Callers List.

• 15-name and number Redial List.

• English/French/Spanish language display prompts.

• Enhanced speakerphone for handsfree calls.

• Analog headset support.

• AC power adapter (included).

Emergency service feature

The 6390 will provide phone service during a power failure. However, only the dialpad, ringer, and handset will function. If you are on a handset call during a power interruption, the 6390 will keep the call, although the display will not work while the power is off. Handsfree calls will not be re-established during a power interruption.

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6930 Analog Phone Quick Start Guide

Unpacking the phone

When you unpack your phone, you should ensure that you have all of the following items. If any part is missing, contact the supplier of your phone.

Analog Cable

6390 Analog Phone

Installation and setup

Please refer to the 6390 Installation Guide included with your phone for basic installation and physical setup information.

Supporting Documentation

To access phone and system-specific documentation:

1. In your browser, go to http://www.mitel.com.

2. Click Product Manuals under the Support section.

3. Select PDF Guides and Online Help under the End User Documents drop-down menu.

4. In the left-hand menu, navigate to Analog Phones.

Handset and Cord Two-Angle Stand Installation GuideAC Adapter

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Phone keys

Key panel

The following sections describe the various 6390 phone key functions and how they can help you make and manage your calls and caller information.







Phone keys







      



  





6390 Handset

High Quality Speakerphone

Message Waiting Indicator (MWI)

Flash Key

Feature Key

Options Key

Mute Key

      





Hold Key

Voice Mail Key

Redial Key

Speaker/Headset Key

Directory

Navigation Keys/Select Button

Callers List Key



    

  

Volume Control

Dialpad

Goodbye Key

 

Programmable Softkeys

LCD Screen

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6930 Analog Phone Quick Start Guide

Key description

The following table describes the keys on the 6390:

Key Description

Flash key - Allows you to access your subscribed services, such as call waiting

and three-way calling. These services vary from area to area, so contact your telephone service provider or PBX Administrator for instructions on using available services with your 6390 phone. If the instructions say to press the “hook-switch” or “receiver button,” press the Flash key.

Feature key - Provides access to advanced features such as Do Not Disturb (DND), Voice Mail, and Call Forward.

For more information, see the 6390 Analog Phone User Guide, which can be downloaded as per the instructions detailed in “Supporting Documentation” on

page 2.

Options key - Provides access to various basic and advanced options allowing you to fully customize your phone.

For more information, see “Customizing your phone” on page 25.

Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator turns on and a message is displayed on screen when the microphone is on mute).

For more information, see “Muting a call” on page 10.

Volume controls - Adjusts the volume for the ringer, handset, headset, and speakerphone.

For more information, see “Volume controls” on page 8.

Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.

Hold key - Places an active call on hold. To retrieve a held call, press the Hold key again (the light indicator turns on and a message is displayed on screen when a call is placed on hold).

For more information, see “Placing a call on hold” on page 10.

Voice mail key - Accesses the voice mail system (if configured).

For more information, see the 6390 Analog Phone User Guide, which can be downloaded as per the instructions detailed in “Supporting Documentation” on

page 2.

Redial key - Accesses a list of the last 15 previously dialed numbers. Pressing the Redial key twice redials the last dialed number.

For more information, see “Redial List” on page 15.

Speaker/Headset key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.

For more information, see “Using the speakerphone” on page 7 and “Using a

headset” on page 7.

Directory key - Accesses a directory of up to 200 names and phone numbers.

For more information, see “Directory” on page 12.

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Key Description

Navigation keys and select button - Multi-directional navigation keys allow you

to navigate through the phone’s user interface. Pressing the center button selects/sets options.

Callers List key - Accesses a list of the last 100 calls received.

For more information, see “Callers List” on page 17.

Softkeys - Six contextual softkeys that allow you select commands displayed on the screen. Five of the softkeys are also programmable and allow you to configure up to 20 memory key entries.

For more information see “Memory keys” on page 21.

Phone keys

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6930 Analog Phone Quick Start Guide

Making and receiving calls

This section describes how to make and receive calls on your 6390 using your handset, speakerphone, or headset.

Outgoing Call Screen

9O5-76O-5OOO

Timer OO:O1

Using the handset

Making a call using the handset

You can use the 6390 to make a regular call or you can pre-dial a phone number to ensure it is correct before it is dialed out. Follow the procedures below to make a regular or pre-dialed call.

Making a regular call

1. Lift the handset.

2. At the dial tone, enter the number you wish to call using the dialpad.

Incoming Call Screen

John Smith

9O5-76O-5OOO

January 01 12:OOpm

More-

Pre-dialing a number

Note: Pre-dialing is only available if the Live Dialpad feature is disabled. Live dialpad can be disabled through the Live dialpad option in the Options List.

1. Enter the number you wish to call using the dialpad.

2. Lift the handset or press the Dial softkey and then lift the handset.

Answering an incoming call using the handset

To answer an incoming call using the handset, lift the handset when the phone rings.

Note: If you subscribe to a Caller ID service, caller information will be sent from the telephone service provider to your 6390 between the first and second ring. Therefore, if you want the number of the incoming call to appear on the display and in the Callers List, you must wait until the Caller ID information appears on the display before answering the phone.

Switching to the handset while on a call

When on an active call using a headset or the speakerphone, pick up the handset to switch to the audio path to the handset.

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Using the speakerphone

The speakerphone feature allows you to speak to someone without using the handset or a headset.

Making a call using the speakerphone

Making a regular call

1. Press the key (press the key twice if a headset is attached to the phone).

2. At the dial tone, enter the number you wish to call using the dialpad.

Pre-dialing a number

Note: Pre-dialing is only available if the Live Dialpad feature is disabled. Live dialpad can be disabled through the Live dialpad option in the Options List.

1. Enter the number you wish to call using the dialpad.

2. Press the key (press the key twice if a headset is attached to the phone) or press

the Dial softkey (and press the key if a headset is attached to the phone).

Answering an incoming call using the speakerphone

Making and receiving calls

To answer an incoming call using the speakerphone, press the key when the phone rings (press the key twice if a headset is attached to the phone).

Switching to the speakerphone while on a call

When on an active call using the handset, press the key to switch to the speakerphone (press the key twice if a headset is attached to the phone) and hang up the handset.

When on an active call using a headset, press the key to switch to the speakerphone.

Using a headset

The 6390 accepts analog headsets through the RJ9 headset port on the back of the phone indicated by the f (headset) icon.

Contact your phone equipment retailer or distributor to purchase a compatible headset. For headset installation instructions, please refer to the 6390 Installation Guide provided with your phone.

Notes:

1. The RJ9 headset port is for headset use only. Plugging any other devices into this port may

cause damage to the phone and will void your warranty.

2. Customers should read and observe all safety recommendations contained in the respective headset operating guides when using any headset.

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6930 Analog Phone Quick Start Guide

Making a call using a headset

Making a regular call

1. Press the key.

2. At the dial tone, enter the number you wish to call using the dialpad.

Pre-dialing a number

Note: Pre-dialing is only available if the Live Dialpad feature is disabled. Live dialpad can be disabled through the Live dialpad option in the Options List.

1. Enter the number you wish to call using the dialpad.

2. Press the key or press the Dial softkey.

Answering an incoming call using a headset

To answer an incoming call using a headset, press the key when the phone rings.

Switching to a headset while on a call

When on an active call using the handset, press the key to switch to the headset and hang up the handset.

When on an active call using the speakerphone, press the key to switch to the headset.

Volume controls

You can adjust the volume of the ringer, handset, speakerphone, and headset by pressing the left or right side of the key.

Adjusting the ringer volume

While the phone is idle or ringing, press the left or right side of the key to increase or decrease the ringer volume.

Adjusting the handset volume

Lift the handset off hook, press the left or right side of the key to increase or decrease the handset volume.

Note: To prevent hearing-related injuries, when you set the handset volume to its maximum level, after placing the handset back on hook, the phone will automatically reset the handset volume to its default level.

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Adjusting the speakerphone volume

Press the key (press the key twice if a headset is attached to the phone) and press the left or right side of the key to increase or decrease the speakerphone volume.

Adjusting the headset volume

Press the key and press the left or right side of the key to increase or decrease the headset volume.

Redialing a number

The Redial List stores information for up to the last 15 numbers you called and can be used to redial one of your previously called numbers.

Redialing a number

1. Press the key to access the Redial List.

2. Press the key again to automatically redial the last dialed number

or Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

Making and receiving calls

3. Press the Dial softkey, lift the handset, or press the key to dial the displayed number.

4. Press the key to cancel.

For information on how to manage the entries in your Redial List, see “Redial List” on page 15.

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6930 Analog Phone Quick Start Guide

Handling calls

When you are connected to a call, you can use the phone’s hard keys to place a call on hold, mute your handset, headset, or speakerphone, and end calls. The Flash key can also be used access additional call handling features based on your subscribed services.

Placing a call on hold

Connected Call Screen

John Smith

9O5-76O-5OOO

Timer O1:22

More-

You can place an active call on hold by pressing the key. When you place a call on hold, only your phone can retrieve the call.

Note: After placing a call on hold, you can hang up the handset without losing the call. A call is taken off hold automatically after 15 minutes. If the handset is on the phone, the call will be disconnected. If the handset is off, the caller will be able to hear you again.

When on hold

If set up by your telephone service provider or PBX Administrator, music plays softly to let your caller know that they are on hold.

On your phone, the timer continues to run and the MWI light flashes. Additionally, a “Call is on hold” message displays on screen and the light beside the turns off if you are using a headset or the speakerphone.

Retrieving a held call

To retrieve a held call, lift the handset or press the key again. You can also press the key to retrieve a speakerphone call.

Muting a call

You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on the active call. To indicate muted calls, the light beside the key turns on and a "Microphone muted" message displays on screen. To switch mute on or off, press the key.

Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

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Using the Flash key

The key allows you to access your subscribed services such as call waiting, call transfer, three-way calling, call park/pickup, and so on. These services vary from area to area, so contact your telephone service provider or PBX Administrator for instructions on using the available services with your 6390 phone. If the instructions say to press the “hook-switch” or “receiver button,” press the key.

Ending calls

To end a call, you first need to connect to the call if not already connected (for example, if your call is on hold). Press the key to end the call. If connected through the handset, you can also place the handset back on hook to end the call.

Handling calls

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6930 Analog Phone Quick Start Guide

Managing calls

The 6390 has several features that make it easier to manage calls, keep track of your call history, and organize your business and personal contacts.

These features include:

• Directory

• Redial List

• Callers List

Directory

Directory Entry Screen

John Smith

82 items

9O5-76O-5OOO

Use to view Press 1st letter

DeleteList-

-AddNew

Names are sorted alphabetically starting with their first character. If you want your Directory sorted by the last name, enter the last name first. If you do not enter a name, the item is sorted by phone number. The Directory entries with only a phone number are numerically sorted at the beginning of the Directory.

Note: Based on the phone’s configuration, the ability to add, edit, and delete Directory entries may not be available to some users.

Accessing the Directory

1. Press the key to access the Directory. The number of entries are displayed.

Quit-

Ring tone 1

-Dial

-AddNew

Delete-

Change-

Quit-

2. Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries or press a dialpad key to see listings that start with that letter. For example, press 5 on the dialpad to see entries that start with the letter “J” or press 5 twice to see entries that start with the letter “K”.

3. Press the Quit softkey or key to exit the Directory.

Adding a new Directory entry

1. Press the key to access the Directory.

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Managing calls

2. Press the AddNew softkey.

An “Enter Number>” prompt displays on screen.

3. Enter the desired number using the dialpad.

Note: Press the Backspace softkey to delete the last digit entered. Press the Pause softkey

to add a pause to the number. Press the key to add a flash to the number. Press the

Clear softkey to remove all the characters entered.

4. Press the Save softkey.

A “Press 1st letter to enter name>” prompt displays on screen.

5. Enter the desired name using the dialpad.

Note: Press the Backspace softkey to delete the last character entered or press the NextSpace softkey to add a space after the last character entered. You can also press the ChangeCase softkey to toggle the input characters to be upper or lower case. Press the Clear

softkey to remove all the characters entered.

6. Press the Save softkey.

An “Enter ring tone>” prompt displays on screen.

7. Press the Change softkey or the 5 and 2 (up and down) navigation keys to cycle through,

select, and listen to a sample of the ring tone.You can choose from a a total of 10 different ring tones.

Note: This custom ring tone is applicable to the specific Directory entry and will be played when an call is incoming from the number associated with the Directory entry. As this custom ring tone feature is dependent on Caller ID information and Caller ID information usually arrives between the first and second ring, the default ring tone will be played up until the Caller ID information is received.

8. Press the Save softkey.

The entry is saved to the Directory

Editing a Directory entry

1. Press the key to access the Directory.

2. Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries or press a

dialpad key to see listings that start with that letter. For example, press 5 on the dialpad to see entries that start with the letter “J” or press 5 twice to see entries that start with the letter “K”.

3. Press the Change softkey.

An “Enter Number>” prompt displays on screen.

4. Edit the number as desired using the dialpad.

Note: Press the Backspace softkey to delete the last digit entered. Press the Pause softkey

to add a pause to the number. Press the key to add a flash to the number. Press the

Clear softkey to remove all the characters entered.

5. Press the Save softkey.

An “Enter Name>” prompt displays on screen.

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6930 Analog Phone Quick Start Guide

6. Edit the name as desired using the dialpad.

softkey to remove all the characters entered.

7. Press the Save softkey.

An “Enter ring tone>” prompt displays on screen.

8. Press the Change softkey or the 5 and 2 (up and down) navigation keys to cycle through, select, and listen to a sample of the ring tone. You can choose from a a total of 10 different ring tones.

9. Press the Save softkey to save your changes.

Dialing from the Directory

1. Press the key to access the Directory.

2. Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries or press a

3. Press the Dial softkey, lift the handset, or press the key to dial the displayed number.

4. Press the key to cancel.

Deleting a Directory entry

1. Press the key to access the Directory.

2. Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries or press a

3. Press the Delete softkey.

A “Delete again to erase this item” prompt is displayed on screen.

4. Press the Delete softkey again. The entry is deleted from the Directory.

Deleting all Directory entries

1. Press the key to access the Directory.

2. Press the DeleteList softkey.

A “Delete again to erase all items” prompt is displayed on screen.

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3. Press the Delete softkey.

All entries are deleted from the Directory.

Redial List

The Redial List stores information for up to the last 15 numbers you called. Your phone logs the name/number of the called party and when you called. You can view and delete entries in the Redial List as well as copy entries to the Directory or a memory key. You can also dial an entry directly using the Redial List.

Managing calls

Redial List Summary Screen

Redial list

Redial List Entry Screen

John Smith

12 items

9O5-76O-5OOO

Use to view

DeleteList-

Quit-

Note: If the number dialed matches a Directory entry, the name is displayed in the Redial List. If the number does not match a Directory entry then the first entry in the Redial List is displayed as “Last number” and all others are displayed as “Redial number”.

Accessing the Redial List

1. Press the key to access the Redial List.

The number of entries are displayed.

2. Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

3. Press the Quit softkey or key to exit the Redial List.

-Dial

-Copy

Delete-

Quit-

Redialing a number

1. Press the key to access the Redial List.

2. Press the key again to automatically redial the last dialed number

or Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

3. Press the Dial softkey, lift the handset, or press the key to dial the displayed number.

4. Press the key to cancel.

Deleting an entry from the Redial List

1. Press the key to access the Redial List.

2. Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

3. Press the Delete softkey.

A “Delete again to erase this item" prompt is displayed on screen.

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6930 Analog Phone Quick Start Guide

4. Press the Delete softkey again.

The entry is deleted from the Redial List.

Deleting all entries from the Redial List

1. Press the key to access the Redial List.

2. Press the DeleteList softkey.

A “Delete again to erase all items” prompt is displayed on screen.

3. Press the Delete softkey.

All entries are deleted from the Redial List.

Copying a Redial List entry to the Directory or a Memory key

1. Press the key to access the Redial List.

2. Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

3. Press the Copy softkey.

4. Press the Directory softkey to copy the entry to the Directory.

a. Edit the number as desired using the dialpad.

Note: Press the Backspace softkey to delete the last digit entered. Press the Pause softkey

to add a pause to the number. Press the key to add a flash to the number. Press the

Clear softkey to remove all the characters entered.

b. Press the Save softkey.

A “Press 1st letter to enter name>” prompt displays on screen.

c. Enter the name as desired using the dialpad.

softkey to remove all the characters entered.

d. Press the Save softkey.

An “Enter ring tone>” prompt displays on screen.

e. Press the Change softkey or the 5 and 2 (up and down) navigation keys to cycle through,

select, and listen to a sample of the ring tone. You can choose from a a total of 10 different ring tones.

f. Press the Save softkey to save your changes and copy the entry to the Directory.

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4. Press the Softkey softkey to copy the entry as a memory key.

a. Select the softkey to which the entry should be copied.

The softkey/memory key edit menu displays on screen.

b. Press the Label softkey.

Managing calls

c. Enter/edit the desired label using the dialpad (maximum 10 characters in length)

d. Press the Save softkey to save your changes.

e. Press the Number softkey.

f. Enter/edit the desired number using the dialpad (maximum 24 digits in length).

g. Press the Save softkey to save the number.

5. Press the Done softkey to save your changes and copy the entry to the selected softkey.

Callers List

The Callers List is a log of your incoming calls. The 6390 stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller and when they called. You can view and delete entries in the Callers List as wells as copy entries to the Directory or a memory key. You can also dial an entry directly using the Callers List (with an option of editing the number before dialing).

softkey to remove all the characters entered.

The softkey/memory key edit menu displays on screen.

Note: Press the Backspace softkey to delete the last digit entered. Press the Pause softkey to add a pause to the number. Press the key to add a flash to the number. Press the Clear softkey to remove all the characters entered.

Callers List Summary Screen

Callers list 45 items

2 New callers

Use for New

-Resume

DeleteList-

Quit-

-Dial

-Copy

Callers List Entry Screen

John Smith

9O5-76O-5OOO

January 01 12:OOpm

Delete-

EditNum-

Quit-

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6930 Analog Phone Quick Start Guide

Various icons are used to convey additional information about Callers List entries. The following table lists the icons used and their descriptions:

Icon Description



A checkmark indicates you returned the call from the Callers List. If applicable, this icon is displayed before the name.

Indicates you answered the call when it came in.

Indicates you did not answer the call when it came in.

Indicates you were on another call when this call came in.

Accessing the Callers List

1. Press the key to access the Callers List. The total number of entries are displayed as well as the number of new callers.

2. If there are any new callers, press the 2 (down) navigation key to scroll through the list of new callers or If there are no new callers press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

3. Press the Quit softkey or key to exit the Callers List.

Note: The phone retains in memory the last entry you viewed in the Callers List. Pressing the Resume softkey allows you to resume viewing entries starting with the last viewed entry.

Dialing a Callers List entry

1. Press the key to access the Callers List.

2. If there are any new callers, press the 2 (down) navigation key to scroll through the list of new

callers or If there are no new callers press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

3. Press the Dial softkey, lift the handset, or press the key to dial the displayed number.

4. Press the key to cancel.

Editing the number of a Callers List entry before dialing

Note: The Callers List does not save changes. If you plan to dial the number again, copy the entry to the Directory or a Memory key and change it there.

1. Press the key to access the Callers List.

2. If there are any new callers, press the 2 (down) navigation key to scroll through the list of new

callers or If there are no new callers press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

Page 23

3. Press the EditNum softkey.

Managing calls

4. Enter digits using the dialpad

Note: Press the 3 navigation key or Backspace softkey to delete the digit to the left of the

cursor. Press the 4 navigation key or Erase softkey to delete the digit to the right of the cursor. Press the Pause softkey to add a pause to the number. Press the key to add a flash to the number. Press the Clear softkey to remove all the characters entered.

5. Press the Dial softkey, lift the handset, or press the key to dial the displayed number.

Deleting a Callers List entry

1. Press the key to access the Callers List.

2. If there are any new callers, press the 2 (down) navigation key to scroll through the list of new

callers or If there are no new callers press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

3. Press the Delete softkey.

A “Delete again to erase this item” prompt is displayed on screen.

4. Press the Delete softkey again.

The entry is deleted from the Callers List.

Deleting all Callers List entries

1. Press the key to access the Callers List.

2. Press the DeleteList softkey.

A “Delete again to erase all items” prompt is displayed on screen.

3. Press the Delete softkey.

All entries are deleted from the Callers List.

Copying a Callers List entry to the Directory or a Memory key

1. Press the key to access the Redial List.

2. If there are any new callers, press the 2 (down) navigation key to scroll through the list of new

callers or If there are no new callers press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

3. Press the 5 and 2 (up and down) navigation keys to scroll through the list of entries.

4. Press the Copy softkey.

5. Press the Directory softkey to copy the entry to the Directory.

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6930 Analog Phone Quick Start Guide

a. Edit the number as desired using the dialpad.

Note: Press the Backspace softkey to delete the last digit entered. Press the Pause softkey

to add a pause to the number. Press the key to add a flash to the number. Press the

Clear softkey to remove all the characters entered.

b. Press the Save softkey.

A “Press 1st letter to enter name>” prompt displays on screen.

c. Enter the name as desired using the dialpad.

softkey to remove all the characters entered.

d. Press the Save softkey.

An “Enter ring tone>” prompt displays on screen.

e. Press the Change softkey or the 5 and 2 (up and down) navigation keys to cycle through,

select, and listen to a sample of the ring tone. You can choose from a a total of 10 different ring tones.

f. Press the Save softkey to save your changes and copy the entry to the Directory.

5. Press the Softkey softkey to copy the entry as a memory key.

a. Select the softkey to which the entry should be copied.

The softkey/memory key edit menu displays on screen.

b. Press the Label softkey.

c. Enter/edit the desired label using the dialpad (maximum 10 characters in length).

softkey to remove all the characters entered.

d. Press the Save softkey to save your changes.

The softkey/memory key edit menu displays on screen.

e. Press the Number softkey.

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f. Enter/edit the desired number using the dialpad (maximum 24 digits in length).

Note: Press the Backspace softkey to delete the last digit entered. Press the Pause softkey

to add a pause to the number. Press the key to add a flash to the number. Press the

Clear softkey to remove all the characters entered.

g. Press the Save softkey to save the number.

6. Press the Done softkey to save your changes and copy the entry to the selected softkey.

Memory keys

You can save the numbers and labels/names of your customers, business associates, or anyone you call frequently by pressing and holding the memory keys (softkeys). A total of four memory key pages are available with five keys each, allowing you to save up to 20 memory key entries. After configuring a memory key, pressing the key automatically dials the configured number.

Memory keys

Creating and editing Memory keys

Note: To access different memory key pages on the idle screen, press the More softkey.

1. Press and hold the desired memory key for three seconds.

The softkey/memory key edit menu displays on screen.

2. Press the Label softkey.

3. Enter/edit the desired label using the dialpad (maximum 10 characters in length).

softkey to remove all the characters entered.

4. Press the Save softkey to save your changes.

The softkey/memory key edit menu displays on screen.

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6930 Analog Phone Quick Start Guide

5. Press the Number softkey.

6. Enter/edit the desired number using the dialpad (maximum 24 digits in length).

Note: Press the Backspace softkey to delete the last digit entered. Press the Pause softkey

to add a pause to the number. Press the key to add a flash to the number. Press the

Clear softkey to remove all the characters entered.

7. Press the Save softkey to save the number.

8. Press the Done softkey to save your changes.

Making calls from Memory keys

Making a regular memory key call

1. Lift the handset or press the key to use the headset or speakerphone.

2. At the dial tone, press the desired memory key.

Pre-dialing a memory key

Note: Pre-dialing is only available if the Live Dialpad feature is disabled. Live dialpad can be disabled through the Live dialpad option in the Options List.

1. Press the desired memory key.

2. Lift the handset or press the Dial softkey or the key to use the headset or speakerphone.

Deleting Memory keys

Note: To access different memory key pages on the idle screen, press the More softkey.

1. Press and hold the desired memory key for three seconds.

The softkey/memory key edit menu displays on screen.

2. Press the Label softkey.

3. Press the Clear softkey to delete the label.

4. Press the Save softkey to save your changes.

The softkey/memory key edit menu displays on screen.

5. Press the Number softkey.

6. Press the Clear softkey to delete the number.

7. Press the Save softkey.

8. Press the Done softkey to save your changes.

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Display messages and lights

Display messages

The 6390 displays instructions and information on screen in various situations for ease of use and to ensure you are always aware of what state the phone is in and what features are being employed.

The following table lists the common messages displayed and what they mean:

Prompt Description

Extension in use The “Extension in use” message appears on screen and the MWI light turns on when

someone uses another telephone on the same line. This message may also appear when the telephone is not properly connected to a phone line.

Call is on hold A call is on hold. Press the key or the key to speak with the caller.

Directory full The Directory has reached its maximum number of entries. If you wan to add entries,

you must first delete some.

Directory locked The Directory has been locked and you cannot edit, add, or delete Directory entries.

Message Waiting New messages are pending. Access your voice mail service to check the new

messages.

Display messages and lights

Ringer is off No audible ringing. To turn the ringer on again, adjust the volume using the

keys.

Unknown name Your telephone service provider is unable to provide the name of the caller.

Unknown number Your telephone service provider is unable to provide the number of the caller.

Private name The caller has requested that his/her name not be revealed.

Private number The caller has requested that his/her number not be revealed.

# New caller(s) Appears on screen to inform you that new calls have been added to the Callers List

since you last check it.

The message is displayed until you enter the Callers List. Once you enter the Callers List the message will no longer be displayed on the idle screen, but the number of missed calls will continue to be displayed in the Callers List screens until you view all the missed calls.

CFD On The Call Forward feature is enabled. Press the key and the CFD Off softkey

to turn off the Call Forward feature.

Note: The CFD On and CFD Off softkeys may be defined differently as it is based on the label defined in the Options > Preferences > Call Forward menu.

DND On The Do Not Disturb feature is enabled. Press the key and the DND softkey

to turn off DND.

Note: If multiple idle alerts/messages are present, messages are displayed in sequence approximately every two seconds.

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6930 Analog Phone Quick Start Guide

Lights

The 6390’s MWI light turns on and, in certain scenarios, flashes to indicate when something needs your attention (for example, when the phone rings, when the extension is in use, when a call is on hold, and so on).

The following table lists the scenarios when the MWI light turns on as well as describes any additional behavior.

Scenario MWI Light Behavior

Incoming call MWI light flashes quickly.

Call is on hold MWI light flashes moderately.

Extension in use MWI light turns on continuously.

CFD On MWI light turns on continuously.

DND On MWI light turns on continuously.

Message Waiting MWI light flashes slowly.

In addition to the MWI, lights are located beside the Mute , Hold , and Speaker/Headset keys that turn on when the feature is enabled.

Note: The LED beside the Speaker/Headset key is bi-color. Red indicates the call is on speakerphone, while blue indicates the call is on the headset.

Page 29

Customizing your phone

You can customize your phone by pressing the key and accessing the Options List. The Options List contains two categories of menus: Preferences and Configuration. The Preferences menu allows you to adjust basic user preferences, while the Configuration menu allows you to set more advanced configuration options. You can customize the following options using the phone’s UI:

Option number Option

1 Preferences

1. Time/Date

2. Time/Date format

3. Contrast

4. Ring tone

5. Screen text

6. Language

7. Live dialpad

8. Back light

9. Callers list

10. Voice mail

Customizing your phone

2 Configuration

Using the Options List

1. Press the key on the phone to enter the Options List.

2. Press the 5 and 2 (up and down) navigation keys to cycle through the different options.

3. Press the key, the Show softkey, or using the keypad press the number of the corresponding

option, to select an option.

Note: You can select Voice mail by pressing 0 respectively on the keypad.

4. Change the selected option if required.

5. Press the Done softkey to save any changes.

1. Clear msg. wtg.

2. Flash time

3. Pause time

4. Hold mode

5. Access code

6. Restrictions

7. Security codes

8. Call forward

6. Press the key at any time to exit without saving changes.

Note: For information on how to configure specific options, see the 6390 Analog Phone User

Guide, which can be downloaded as per the instructions detailed in “Supporting Documentation” on page 2.

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6930 Analog Phone Quick Start Guide

Troubleshooting

What are services and how do I use them?

Services are provided by your telephone service provider or PBX Administrator, and include basic features such as Caller ID. Services such as Call Forwarding and Voicemail can be accessed through the key while other services such as call transferring and three-way calling can be accessed using feature access codes and the key. Before using your services, you must activate them by contacting your local telephone service provider or your PBX Administrator.

I’m having trouble with services I have subscribed to – how do I get help?

Usually your telephone service provider supplies a special number to call for activation of your services. When you call this number, you must follow the recorded instructions carefully. This allows the telephone service provider’s system to recognize your phone and customize it with the services you have subscribed to. If you have any activation problems call your local telephone service provider.

Why is my display blank?

Ensure that the power adapter is fully plugged into the electrical outlet, and that the outlet is supplying power (you can test this with another electrical device, such as a lamp).

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the 6390 Installation Guide provided with your phone.

Why can’t I hear a caller or be heard?

Increase the handset or speaker volume. Make sure the handset cord is inserted securely into the jack. If the light beside the is on, the call is muted; press the key to turn mute off.

Why are incoming calls not identified on the display?

Caller ID information usually arrives between the first and second ring. Let the phone ring at least once before answering. Make sure you subscribe to caller ID services from your local telephone service provider.

Why are there no messages on the screen when a call waiting call comes in?

You must subscribe to a call waiting identification service from your telephone service provider.

Why is the light not coming on with a new voice mail message?

You must subscribe to a visual message waiting service from your telephone service provider for this function to work.

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Why can’t I dial a number in the Callers List?

You must subscribe to a Caller ID service for names and/or numbers to be recorded in the Callers List. If the number of the caller is unknown or private, you cannot return the call. Alternatively, the number may require an area code.

How do I set the time and date?

If you subscribe to a Caller ID service, the first incoming call will update the phone with the correct time and date. Otherwise, use the Time/Date option in the Options List to manually set the time and date.

Can I turn the light on the screen off?

Yes, you can turn the back light on and off by using the Back light option in the Options List. The contrast can also be configured if required.

Why does the phone wobble?

Make sure the cords are routed properly through the stand, as indicated in the 6390 Installation Guide. Check that the stand has been properly snapped into place.

Troubleshooting

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