This booklet provides safety warnings and precautions for our service personnel to ensure the safety of
their customers, their machines as well as themselves during maintenance activities. Service personnel
are advised to read this booklet carefully to familiarize themselves with the warnings and precautions
described here before engaging in maintenance activities.
Safety warnings and precautions
Various symbols are used to protect our service personnel and customers from physical danger and
to prevent damage to their property. These symbols are described below:
DANGER: High risk of serious bodily injury or death may result from insufficient attention to or incorrect
compliance with warning messages using this symbol.
WARNING:Serious bodily injury or death may result from insufficient attention to or incorrect compliance
with warning messages using this symbol.
CAUTION: Bodily injury or damage to property may result from insufficient attention to or incorrect
compliance with warning messages using this symbol.
Symbols
The triangle () symbol indicates a warning including danger and caution. The specific point
of attention is shown inside the symbol.
General warning.
Warning of risk of electric shock.
Warning of high temperature.
indicates a prohibited action. The specific prohibition is shown inside the symbol.
General prohibited action.
Disassembly prohibited.
indicates that action is required. The specific action required is shown inside the symbol.
General action required.
Remove the power plug from the wall outlet.
Always ground the printer.
1. Installation Precautions
WARNING
•Do not use a power supply with a voltage other than that specified. Avoid multiple connections to
one outlet: they may cause fire or electric shock. When using an extension cable, always check
that it is adequate for the rated current. ............................................................................................
• Connect the ground wire to a suitable grounding point. Not grounding the printer may cause fire or
electric shock. Connecting the earth wire to an object not approved for the purpose may cause
explosion or electric shock. Never connect the ground cable to any of the following: gas pipes,
lightning rods, ground cables for telephone lines and water pipes or faucets not approved by the
•Do not place the printer on an infirm or angled surface: the printer may tip over, causing injury. ....
•Do not install the printer in a humid or dusty place. This may cause fire or electric shock. ..............
• Do not install the printer near a radiator, heater, other heat source or near flammable material.
This may cause fire. ..........................................................................................................................
• Allow sufficient space around the printer to allow the ventilation grills to keep the machine as cool
as possible. Insufficient ventilation may cause heat buildup and poor copying performance. ..........
• Always handle the machine by the correct locations when moving it. ..............................................
• Always use anti-toppling and locking devices on printers so equipped. Failure to do this may
cause the printer to move unexpectedly or topple, leading to injury. ................................................
• Avoid inhaling toner or developer excessively. Protect the eyes. If toner or developer is
accidentally ingested, drink a lot of water to dilute it in the stomach and obtain medical attention
immediately. If it gets into the eyes, rinse immediately with copious amounts of water and obtain
medical attention. ..............................................................................................................................
•Advice customers that they must always follow the safety warnings and precautions in the
• Under no circumstances attempt to bypass or disable safety features including safety
mechanisms and protective circuits. .................................................................................................
• Always use parts having the correct specifications...........................................................................
• Always use the thermostat or thermal fuse specified in the service manual or other related
brochure when replacing them. Using a piece of wire, for example, could lead to fire or other
1-1-2 Parts names and their functions ............................................................................................................... 1-1-3
1-4-1 Service mode ........................................................................................................................................... 1-4-1
(1) Executing service mode .................................................................................................................... 1-4-1
(2) Contents of service mode items ........................................................................................................ 1-4-2
(1) Replacing the toner container ......................................................................................................... 1-4-12
(2) Cleaning the main charger unit ....................................................................................................... 1-4-14
(3) Cleaning the printer ......................................................................................................................... 1-4-17
(4) Cleaning the heat and press/heat rollers of paper dust .................................................................. 1-4-21
(5) Cleaning the fuser unit .................................................................................................................... 1-4-22
1-4-3 Downloading printer firmware for upgrade ............................................................................................. 1-4-23
(1) Format for the firmware files ........................................................................................................... 1-4-23
(2) Downloading firmware via the parallel interface ............................................................................. 1-4-24
(3) Downloading firmware using the memory card ............................................................................... 1-4-25
(4) Downloading message data ............................................................................................................ 1-4-27
1-5 Troubleshooting
1-5-1 Paper misfeed detection ........................................................................................................................... 1-5-1
(1) Paper misfeed indication ................................................................................................................... 1-5-1
(2) Paper misfeed detection sensors ...................................................................................................... 1-5-2
(1) Self-diagnostic function ..................................................................................................................... 1-5-3
(1) No image appears (entirely white). ................................................................................................. 1-5-32
(2) No image appears (entirely black). ................................................................................................. 1-5-32
(3) Dirt on the top edge. ....................................................................................................................... 1-5-32
(4) Dirt on the back side. ...................................................................................................................... 1-5-33
(5) Image is too light. ............................................................................................................................ 1-5-33
(6) Background is visible. ..................................................................................................................... 1-5-33
(7) A white line appears longitudinally. ................................................................................................. 1-5-34
(8) A line appears longitudinally. ........................................................................................................... 1-5-34
(9) A line appears laterally. ................................................................................................................... 1-5-35
(10) One side of the print image is darker than the other. .................................................................... 1-5-35
(11) Dots appear on the image. ............................................................................................................ 1-5-35
1-1-1
FS-C8008N/DN
(12) The leading edge of the image is misaligned with the original image. .......................................... 1-5-36
(13) Paper creases. .............................................................................................................................. 1-5-36
(15) Image is partly missing. ................................................................................................................ 1-5-37
(16) Fusing is poor................................................................................................................................ 1-5-37
1-6-2 Paper feed section ................................................................................................................................... 1-6-2
(1) Detaching and refitting the MP tray unit ............................................................................................ 1-6-2
(2) Detaching and refitting the MP tray feed roller and MP tray retard roller .......................................... 1-6-3
(3) Detaching and refitting the face-down unit ........................................................................................ 1-6-4
(4) Detaching and refitting drive assembly B .......................................................................................... 1-6-5
(5) Detaching and refitting drive assembly A .......................................................................................... 1-6-6
(6) Detaching and refitting the paper conveying belts ............................................................................ 1-6-7
(7) Detaching and refitting the paper conveying fan motors 1 and 2 ...................................................... 1-6-8
(8) Detaching and refitting the upper and lower registration rollers ........................................................ 1-6-9
(9) Detaching and refitting the middle roller ......................................................................................... 1-6-10
1-6-3 Laser scanner unit ................................................................................................................................... 1-6-11
(1) Detaching and refitting the laser scanner unit .................................................................................. 1-6-11
1-6-4 Main charger unit .................................................................................................................................... 1-6-13
(1) Detaching and refitting the main charger unit ................................................................................. 1-6-13
(2) Detaching and refitting the main charger grid ................................................................................. 1-6-13
1-6-5 Drum unit ................................................................................................................................................ 1-6-14
(1) Detaching and refitting the drum unit .............................................................................................. 1-6-14
1-6-6 Primary transfer unit ............................................................................................................................... 1-6-15
(1) Detaching and refitting the primary transfer unit ............................................................................. 1-6-15
(2) Detaching and refitting the cleaning brush unit ............................................................................... 1-6-15
(1) Detaching and refitting the developers ........................................................................................... 1-6-16
(2) Developer counter setting at developer replacement ..................................................................... 1-6-17
(3) Detaching and refitting the waste toner duct assembly .................................................................. 1-6-18
(4) Detaching and refitting the black toner feed assembly ................................................................... 1-6-19
(5) Detaching and refitting the black toner container feed assembly ................................................... 1-6-19
(6) Detaching and refitting the black toner feed drive assembly .......................................................... 1-6-20
1-6-8 Secondary transfer unit .......................................................................................................................... 1-6-21
(1) Detaching and refitting the transfer roller and the separation charger unit ..................................... 1-6-21
(2) Detaching and refitting the secondary transfer unit shift clutch ...................................................... 1-6-22
1-6-9 Fuser unit (and drive section) ................................................................................................................. 1-6-23
(1) Detaching and refitting the fuser unit .............................................................................................. 1-6-23
(2) Detaching and refitting the fuser top cover and upper separator bracket ....................................... 1-6-23
(3) Detaching and refitting the upper and lower fuser thermistors ....................................................... 1-6-25
(4) Detaching and refitting the upper and lower thermostats ............................................................... 1-6-27
(5) Detaching and refitting the upper and lower heater lamps ............................................................. 1-6-28
(6) Detaching and refitting the heat roller, the press/heat roller and separator .................................... 1-6-29
(7) Detaching and refitting drive assembly C ....................................................................................... 1-6-33
1-6-10 PWBs and high voltage units ............................................................................................................... 1-6-34
(1) Detaching and refitting the main controller PWB ............................................................................ 1-6-34
(2) Detaching and refitting the engine controller PWB ......................................................................... 1-6-35
(3) Detaching and refitting the power supply unit ................................................................................. 1-6-36
1-1-2
FS-C8008N/DN
(4) Detaching and refitting the developing/cleaning brush bias high voltage unit ................................ 1-6-38
(5) Detaching and refitting the main charger high voltage unit ............................................................. 1-6-39
(6) Detaching and refitting the paper feeder/options relay PWB .......................................................... 1-6-40
(7) Detaching and refitting the transfer roller bias high voltage unit ..................................................... 1-6-40
2-1 Mechanical Construction
2-1-1 Paper feed unit and secondary transfer unit ............................................................................................ 2-1-1
(1) Paper feed unit .................................................................................................................................. 2-1-1
(2) Secondary transfer unit ..................................................................................................................... 2-1-4
2-1-2 MP tray unit .............................................................................................................................................. 2-1-5
2-1-3 Laser scanner unit .................................................................................................................................... 2-1-8
(4) Black developer .............................................................................................................................. 2-1-20
(5) Transition of toner for development ................................................................................................ 2-1-24
2-1-5 Drum unit and main charger unit ............................................................................................................ 2-1-25
(1) Drum unit ........................................................................................................................................ 2-1-25
(2) Main charger unit ............................................................................................................................ 2-1-29
2-1-6 Primary transfer unit ............................................................................................................................... 2-1-30
(1) Primary transfer unit ........................................................................................................................ 2-1-30
(2) Cleaning brush unit ......................................................................................................................... 2-1-30
2-1-7 Fuser unit ............................................................................................................................................... 2-1-35
2-1-8 Face-down tray unit ................................................................................................................................ 2-1-38
2-2 Electrical Parts Layout
2-2-1 Electrical parts layout ............................................................................................................................... 2-2-1
(1) Main frame, Face-down unit, and MP tray unit ................................................................................. 2-2-1
(2) Developers, drum unit and main charger unit ................................................................................... 2-2-2
(3) Primary transfer, secondary transfer, paper feed, and fuser units .................................................... 2-2-4
(4) Main frame rear and controller box ................................................................................................... 2-2-5
2-3 PWB Operation and Connector Signal Assignment
2-3-1 Power supply unit ..................................................................................................................................... 2-3-1
Type ............................................... Console type color laser printer
Printing system............................... Electro photographic four colors (cyan, magenta, yellow, and black) printing. 4-cycle
intermediate transfer drum.
Paper .............................................. Cassette: Plain paper (60 to 90 g/m
MP tray: Plain paper (60 to 90 g/m2), Thick paper (90 to 220 g/m2)
Special paper: Transparencies, tracing paper, colored paper, letterhead and
envelopes
Note: Use the MP tray for special paper.
Print speed ..................................... A4: 8 pages/31 pages per min. [Color/Monochrome]
A4R*: 4 pages/15 pages per min. [Color/Monochrome]
A5: 8 pages/15 pages per min. [Color/Monochrome]
B5: 4 pages/15 pages per min. [Color/Monochrome]
A3: 4 pages/15 pages per min. [Color/Monochrome]
Letter: 8 pages/31 pages per min. [Color/Monochrome]
Letter-R*: 4 pages/15 pages per min. [Color/Monochrome]
Legal: 4 pages/15 pages per min. [Color/Monochrome]
Note (*): MP tray only
First copy time ................................ 28 s/17 s [Color/Monochrome]
1 Side cover
2 Face-down tray
3 Cyan toner container
4 Magenta toner container
5 Yellow toner container
6 Paper stopper
7 Main charger unit
8 Black toner container
9 Waste toner bottle
0 Primary transfer unit
! Release lever
@ Secondary transfer unit
(transfer belt)
# Network interface connector
$ Paper feed unit
% Fuser unit
^ Front cover
*
^
8
)
0
!
¤
@
‹
›
#
⁄
$
%
Figure 1-1-1
& Paper feeder PF-30A (FS-C8008N)
Duplex unit PD-800 (FS-C8008DN)
* Left paper guide
( Face-up tray
) MP tray
⁄ Parallel interface connector
¤ Paper feeder/duplex unit side cover
‹ USB interface connector
› Memory card slot
fi Optinal interface slot*
fl Optinal interface slot*
‡ Duct
— Power switch
· Power cord connector
1
: For optional hard disk unit HD-4
*
2
: For optional network interface card IB-20/IB-21E/IB-
*
21 /IB-22 or serial interface board IB-11
1
[HDD]
2
[OPT]
‡
fi
fl
Cautions:
The power cord must keep plugged from power at least 30 minutes since the power switch is turned off.
In case the power plug must be unplugged immediately after power-off for service purpose, pull out the
paper feed unit so that the fuser unit is away from developers to avoid toner lumping due to the heat from
the fuser unit.
1-1-3
FS-C8008N/DN
(2) Operation panel
316785
02!@ 94
Figure 1-1-2
1 Go key (GO)
2 Cancel key (CANCEL)
3 Menu keys (MENU)
4 Enter key (ENTER)
5 Arrow keys
6 Ready indicator (READY)
7 Data indicator (DATA)
8 Attention indicator (ATTENTION)
9 Message display
0 Interface indicator (INTERFACE)
! Paper size indicator (SIZE)
@ Paper type indicator (TYPE)
1-1-4
1-1-3 Cross section view
FS-C8008N/DN
%
7
6
4
5
3
0
!
1
$
8
9
Figure 1-1-3 Cross section view
1 MP tray unit
2 Paper feed unit
3 Laser scanner unit
4 Main charger unit
5 Drum unit
6 Yellow developer and yellow toner container
7 Magenta developer and magenta toner container
8 Cyan developer and cyan toner container
9 Black developer
0 Black toner container
! Primary transfer unit
@ Cleaning brush unit
# Secondary transfer unit
$ Fuser unit
% Face-down unit
@
2
#
1-1-5
1-2 Handling Precautions
FS-C8008N/DN
1-2-1 Drum
Note the following when handling or storing the drum.
• When removing the drum unit, never expose the drum surface to strong direct light.
• Keep the drum at an ambient temperature and at a relative humidity not higher than 85 % RH. Avoid abrupt
changes in temperature and humidity.
• Avoid exposure to any substance which is harmful to or may affect the quality of the drum.
• Do not touch the drum surface with any object. Should it be touched by hands or stained with oil, clean it.
1-2-2 Developer and toner container
• Store the developers and toner containers in a cool, dark place. Avoid direct light and high humidity.
• Do not bring any magnetic media or credit cards close to the developers or the toner containers.
1-2-3 Installation environment
1. Temperature: 10 - 32.5°C/50 - 90.5°F
2. Humidity: 15 - 80 %RH
3. Power supply: 120 V AC ±10 %, 11.5 A
220 - 240 V AC 10 %, 5.8 A
• Avoid extremes of temperature and humidity, abrupt ambient temperature changes, and hot or cold air directed onto
the machine.
• Avoid dust and vibration.
• Choose a surface capable of supporting the weight of the machine.
• Place the machine on a level surface (maximum allowance inclination: 1° ).
• Avoid air-borne substances that may adversely affect the machine or degrade the photoconductor, such as
mercury, acidic of alkaline vapors, inorganic gasses, NOx, SOx gases, and chlorine-based organic solvents.
• Select a room with good ventilation.
6. Allow sufficient access for proper operation and maintenance of the machine.
Machine front: 600 mm/23
Machine right: 500 mm/19
Lift the printer by more than two persons. The printer weighs approx. 76 kg.
0 Black toner container
! Secondary transfer unit
@ Fuser unit
# Waste toner bottle
$ Power cord
% Exhaust duct
^ Joint jig
& Secondary transfer unit anchor jig
* Quick reference guide holder
( M4 binding screw (One) [for fixation of ^]
) M3 screw (One) [for fixation of @]
⁄ M3 binding screws (Two) [for fixation of &]
• Paper feeder (or duplex unit)
1
FS-C8008N/DN
4
3
4
2
5
Figure 1-3-2 Unpacking the paper feeder (or duplex unit)
1 Paper feeder (or duplex unit)
2 Installation manual
3 Paper size indication plate
4 Pads
5 Packing case
Warning:
The paper feeder (duplex unit) weighs approx.19 kg (22 kg).
1-3-3
FS-C8008N/DN
Removing the tape
1. Draw the upper and lower paper cassettes and
then remove the transportation tape.
Tape
Figure 1-3-3
1-3-4
Attaching the casters (purchased separately)
Topple-resistant
bracket
Side view
Caution
To prevent the printer from tipping over because
of weight of the printer and the upper paper
drawers, the CA-31B caster kit must be installed
at the bottom-most paper feeder, when an
optional paper feeder or duplex unit is installed
with the printer.
FS-C8008N/DN
Caution label
Foot
Screw
Caution labels have been attached to the paper
feeder and the duplex unit.
1. Stand the paper feeder with the rear side on the
floor.
2. Remove each one screw to remove four feet.
3. Install two optional caster bases onto the bottom
of the paper feeder by using four screws for
each. Be sure to face the longer end towards the
front of the paper feeder.
Joining the printer and paper feeder(s)
Caster base
Screws
Screws
Caster base
Figure 1-3-4
1. Using the topple-resistant bracket (supplied with
the caster kit CA-31B), stack and join the bottom
and middle paper feeders.
Figure 1-3-5
1-3-5
FS-C8008N/DN
2. Place the printer on top of the paper feeders (by
more than two persons).
3. Join the printer and topmost paper feeder with
the joint jig provided using one screw.
Warning:
Lift the printer by more than two persons. The printer
weighs approx. 76 kg.
Joint jig
Screw
Attaching the accessories
1. Install the duct.
2. Install the quick reference guide holder. Peel the
protective tape off from the holder when
attaching the holder.
3. Remove the transportation tape form the front
cover.
Figure 1-3-6
Tape
Quick reference guide holder
Tape
Tape
1-3-6
Duct
Figure 1-3-7
Placing the printer in a proper location
FS-C8008N/DN
1. Place the paper feeder in a proper location.
2. Lock the stopper for each caster and turn the
height adjuster clockwise until the adjuster
reaches the floor. This fixes the printer in place.
Left: 50 cm
(19-11/16 inches)
Front: 60cm
(23-5/8 inches)
Height
adjuster
Rear: 30cm
(11-13/16 inches)
Right: 50cm
(19-11/16 inches)
Stopper
Installing the fuser unit
1. Open the front cover.
2. Pull out thoroughly the paper feed unit.
Figure 1-3-8
Paper feed unit
Front cover
Figure 1-3-9
1-3-7
FS-C8008N/DN
Lock Lever
Stopper lever
Primary transfer unit
Screw
Lock pin
3. Remove one screw from the stopper lever (graycolored).
4. Remove the lock pin from the primary transfer
unit.
5. Release the (green-colored) lock lever.
6. Draw the primary transfer until it stops.
7. While pushing the stopper lever (gray-colored),
pull out the primary transfer unit.
8. Pull out the primary transfer unit from the
printer. Make sure not to scratch the round
surface, especially at its bottom.
9. Open the left paper guide.
10. Insert the fuser unit onto the paper feed unit.
Figure 1-3-10
Fuser unit
Left paper guide
Figure 1-3-11
1-3-8
11. Secure the fuser unit with the screw.
FS-C8008N/DN
Screw
Securing the heat and press/heat rollers
The pressure between heat roller and press/heat
roller are kept released during transportation. Secure
the pressure by the following:
1. Open the left paper guide and the fuser top cover.
2. Firmly tighten two screws until they stop.
3. Close the fuser top cover and the left paper guide.
Figure 1-3-12
Screw
Screw
Fuser top cover
Left paper guide
Figure 1-3-13
1-3-9
FS-C8008N/DN
Installing the secondary transfer unit
1. Fit the fulcrums of secondary transfer unit on the
bushes and then put it on the paper feed unit.
2. Fit the secondary transfer unit anchor jigs on the
bushes.
3. Secure the secondary transfer unit with the each
one screws.
Screw
Secondary
transfer unit
anchor jig
Bush
Secondary transfer unit
Secondary
transfer unit
Screw
anchor jig
Bush
Figure 1-3-14
1-3-10
Installing the waste toner bottle
1. Install the waste toner bottle.
FS-C8008N/DN
Waste toner bottle
Figure 1-3-15
Installing the four developers
1. Close the paper feed unit.
2. Unscrew the two screw and then release the
two stoppers. Remove the two screws of the
process frame.
3. Pull out the process frame.
Stopper
Screw
Screw
Stopper
Screw
Screw
Process frame
Figure 1-3-16
Paper feed unit
1-3-11
FS-C8008N/DN
4. Detach the two tags.
5. Remove the front and rear stoppers.
Rear stopper
Front stopper
Tag
6. Peel off the tapes and then remove the
protective pad from each developer unit.
Tag
Figure 1-3-17
Tapes
Black developer
Cyan developer
Magenta developer
Ye llow developer
1-3-12
Protective pad
Tapes
Protective pad
Figure 1-3-18
FS-C8008N/DN
7. Set each developer in its corresponding position
in the process frame.
Process frame
Black developer
Developing roller
Cyan developer
Magenta developer
Yellow developer
Figure 1-3-19
1-3-13
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