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Z-60
Administration Manual
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Mission Z-60 Administration Manual

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Administration Manual
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ISO-9001ISO-9001
Environment
The equipment you have purchased must not be disposed of with household waste. You should return these to your distributor if they are to replace or dispose of them in an approved recycling centre.
FCC Statement
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against radio interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at is own expense, will be required to take whatever measures are necessary to correct the interface.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN 50082-1. This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Copyright Notice
All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system or translated in to any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Company. Company reserves the right to revise the publication and make changes from time to time in the contents hereof without obligation of this company to notify person of such revision or changes. The material contained herein is supplied without representation or warranty of any kind. The Company therefore assumes no responsibility and shall have no liability of any kind arising from the supply or use of this document or the material contained herein.
Trademarks
Windows 98/NT/2000/XP/7™ and Internet Explorer™ are registered trademarks of Microsoft Corporation. All other company, brand and product names, like Netscape Navigator™ are
trademarks or registered trademarks of their respective owners.
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!
WARNING!
1. Read these installation instructions carefully before connecting the equipment to its
power adapter.
2. To reduce the risk of electric shock, do not remove the cover from the equipment or
attempt to dismantle it. Opening or removing covers may expose you to dangerous voltage levels. Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the equipment to fire, direct sunlight or excessive heat.
4. Do not expose the equipment to rain or moisture and do not allow it to come into contact
with water.
5. Do not install the equipment in an environment likely to present a Threat of Impact.
6. You may clean the equipement using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the equipement’s plastic surface. Never spray the equipment with any cleaning product whatsoever.
7. The equipment is designed to work in temperatures from 0oC to 45oC (32oF to 104oF).
8. The equipment must be installed at least 1 meter from radio frequency equipment, such
as TVs, radios, hi-fi or video equipments (which radiate electromagnetic fields).
9. Do not connect the LAN/WAN port to any network other than an Ethernet network.
10. Do not attempt to upgrade your equipment in an unstable power environment. This could
cause unexpected damages.
11. Do not work on the system during lightning storms. Please disconnect all cables.
12. Children don't recognize the risks of electrical appliances. Therefore use or keep the
equipment only under supervision of adults or out of the reach from children.
13. No repair can by performed by the end user, if you experience trouble with this
equipment, for repair or warranty information, please contact your supplier.
Electrical Powering:
The Z-60 can be powered with correct power adaptor, the power adaptor must be 12V/1.5A. Any damage caused to the Z-60 as a result of using unsupported power adaptors will not be covered by the manufacturer’s warranty.
Product Disposal Warning:
Ultimate disposal of this product, accessories, packing, especially the batteries should be handled carefully for recycle and nature protection in accordance with national laws and regulations.
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Table of Contents
Introduction ........................................................................................................................................................................... 2
Z-60 Hardware Overview ...................................................................................................................................................... 3
Front Panel .................................................................................................................................................................. 3
Z-60 LED Indications............................................................................................................................... 3
Rear Panel .................................................................................................................................................................. 4
Z-60 Connectors ..................................................................................................................................... 4
Z-60 Specifications ................................................................................................................................................................ 5
Z-60 Port Usage .......................................................................................................................................................... 7
Z-60 Quick Installation Wizard ............................................................................................................................................... 9
Before you Begin ......................................................................................................................................................... 9
Access Control (User IDs and Passwords) ................................................................................................................... 9
Hardware Connections .............................................................................................................................................. 10
Browser Connection .................................................................................................................................................. 10
Z-60 Setup Wizard (Quick Installation) ....................................................................................................................... 11
Update the Z-60 Configuration Using a Saved Configuration File ........................................................ 11
Manual Setup (Initial Configuration) .................................................................................................... 12
WAN Settings ....................................................................................................................................... 13
LAN Settings ......................................................................................................................................... 16
Wireless Basic ...................................................................................................................................... 17
Internet Time ....................................................................................................................................... 18
Numbering Plan ................................................................................................................................... 19
IP Trunk ................................................................................................................................................ 20
Trunk DID ............................................................................................................................................. 21
Call Routing Table ................................................................................................................................ 22
Wizard Setup Finished ......................................................................................................................... 23
Z-60 Features Description .................................................................................................................................................. 25
Access Control .......................................................................................................................................................... 25
Alarm Clock ............................................................................................................................................................... 25
Alphanumeric Display ................................................................................................................................................ 25
Answering Position .................................................................................................................................................... 26
Auto Answer .............................................................................................................................................................. 26
Auto Hold................................................................................................................................................................... 26
Auto-Provisioning ...................................................................................................................................................... 26
Automated
Automated Attendant / Voice Mail Service Number .................................................................................................... 28
Busy Number Callback (IP20xx Only) ........................................................................................................................ 28
Call Blocking .............................................................................................................................................................. 28
Call Fork .................................................................................................................................................................... 28
Call Forward .............................................................................................................................................................. 29
Call Handling ............................................................................................................................................................. 31
Call Log ..................................................................................................................................................................... 31
Call Park / Call Park Answer ...................................................................................................................................... 31
Attendant and Voice Mail...................................................................................................................... 27
Automated Attendant Menus .............................................................................................................. 27
Voice Mailboxes ................................................................................................................................... 27
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Call Pick-Up – Group ................................................................................................................................................. 31
Call Pick-Up – Individual ............................................................................................................................................ 32
Call Restriction Based on Class of Service ................................................................................................................ 32
Call Restriction Flow Chart ........................................................................................................................................ 33
Call Routing ............................................................................................................................................................... 33
Call Waiting/Camp-On ............................................................................................................................................... 34
Caller ID Name and Number Detection/Generation .................................................................................................... 34
Class of Service (CoS)............................................................................................................................................... 34
Class of Service (CoS) Change .............................................................................................................. 34
CO Flash ................................................................................................................................................................... 35
Conference – 3-Way .................................................................................................................................................. 35
Day/Night Service Mode ............................................................................................................................................ 35
Daylight Savings Time ............................................................................................................................................... 36
Default (System Default) ............................................................................................................................................ 36
Direct Inward Dialing (DID) ........................................................................................................................................ 36
Direct Inward System Access (DISA) ........................................................................................................................ 37
Direct Station Selection .............................................................................................................................................. 37
Distinctive Ringing ..................................................................................................................................................... 37
Do Not Disturb (DND) ................................................................................................................................................ 37
Dynamic DNS ............................................................................................................................................................ 38
Emergency Call ......................................................................................................................................................... 38
Extension Number ..................................................................................................................................................... 38
Extension Password .................................................................................................................................................. 38
Fax/Modem ............................................................................................................................................................... 39
Feature Access Codes............................................................................................................................................... 39
Feature Key Programming ......................................................................................................................................... 42
Feature Reset ............................................................................................................................................................ 43
File Server ................................................................................................................................................................. 44
Firewall ...................................................................................................................................................................... 44
Flash – Analog Port (SLT) Flash Recognition............................................................................................................. 44
Headset ..................................................................................................................................................................... 44
Hold........................................................................................................................................................................... 44
Hold Reminder ........................................................................................................................................................... 44
Hotline ....................................................................................................................................................................... 45
Hot Dial Pad .............................................................................................................................................................. 45
Intercom Calling ......................................................................................................................................................... 45
LCD Backlight Timer .................................................................................................................................................. 45
LCD and Interactive Keys .......................................................................................................................................... 46
Live Recording (One Touch Record) .......................................................................................................................... 46
Message Waiting Indication (MWI) ............................................................................................................................. 46
Multi-Line Appearance ................................................................................................ ............................................... 46
Music on Hold (MoH) ................................................................................................................................................. 47
Mute ................................................................................................ .......................................................................... 47
Network Address Translation (NAT) ........................................................................................................................... 47
Numbering Plan ......................................................................................................................................................... 47
On-Hook Dialing ........................................................................................................................................................ 48
Operator Call (Call Attendant) .................................................................................................................................... 48
Outside Line Calling ................................................................................................................................................... 49
Paging ....................................................................................................................................................................... 49
Paging (All/Group) / Paging Answer ........................................................................................................................... 49
Paging Allow / Deny ................................................................................................................................................... 49
Parental Control ......................................................................................................................................................... 50
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Pause Insertion .......................................................................................................................................................... 50
Phone Book ............................................................................................................................................................... 50
Phone Lock/Unlock .................................................................................................................................................... 50
Phone Reset – Default ............................................................................................................................................... 51
Phone Reset – Feature Keys ..................................................................................................................................... 51
Feature Access Code: ........................................................................................................................... 51
Plug & Play ................................................................................................................................................................ 51
Print Server ............................................................................................................................................................... 51
PSTN Backup ............................................................................................................................................................ 51
PSTN (FXO) Lines ..................................................................................................................................................... 52
Quality of Service (QoS) ............................................................................................................................................ 52
Registration Server ................................................................................................................................................... 52
Reminder Tone .......................................................................................................................................................... 52
Remote SIP Phone Connection ................................................................................................................................. 53
Remote IP20xx Programming Examples .............................................................................................. 53
Router ....................................................................................................................................................................... 54
Service Mode Change ............................................................................................................................................... 55
SIP Trunk .................................................................................................................................................................. 55
Station Message Detailed Recording (SMDR) ............................................................................................................ 56
System Speed Dial .................................................................................................................................................... 56
System Time and Date .............................................................................................................................................. 56
Z-60 System Networking (IGW Group)....................................................................................................................... 57
IGW Group Characteristics ................................................................................................................... 57
Transfer / Recall ........................................................................................................................................................ 57
Trunk Group .............................................................................................................................................................. 58
Trunk Ring Type ........................................................................................................................................................ 58
UCD (Uniform Call Distribution) Group (or Hunt Group) ............................................................................................. 58
UCD Group Login / Logout ................................................................................................................... 59
Universal Plug and Plan (UPNP) ................................................................................................................................ 59
Volume Control .......................................................................................................................................................... 59
Web Management ..................................................................................................................................................... 60
Wizard Setup ............................................................................................................................................................. 60
Auto-Attendant and Voice Mail System Overview ............................................................................................................... 61
Automated Attendant (AA) Features .......................................................................................................................... 61
Automated Attendant Service Mode ................................................................................................... 61
Automated Attendant Service Menus ................................................................................................. 61
Automated Attendant Single Digit Table ............................................................................................. 62
Dial by Name ........................................................................................................................................ 62
DTMF Digit Detection........................................................................................................................... 63
Automated Attendant Call Routing Destination .................................................................................. 63
Voice Mail (VM) Features .......................................................................................................................................... 64
32 Hours Recording Time ..................................................................................................................... 64
50 Extension Voice Mailboxes ............................................................................................................. 64
50 Virtual Voice Mailboxes .................................................................................................................. 64
200 Voice Mail Messages per Mailbox ................................................................................................. 64
Announcement Message ..................................................................................................................... 64
Email Notification ................................................................................................................................ 65
Voice Mailbox Access ........................................................................................................................... 65
Reviewing Messages ............................................................................................................................ 66
Forward Messages to Other Mailboxes ............................................................................................... 66
Leave a Message at Another Extension(s) ........................................................................................... 67
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Message Folders .................................................................................................................................. 67
Personal Greeting ................................................................................................................................ 68
Personal Voice Mail Password ............................................................................................................. 68
Reply to a Message .............................................................................................................................. 68
Message Backup .................................................................................................................................. 68
Management Menu .................................................................................................................................................... 68
Administrator Mailbox ......................................................................................................................... 68
Program a Mailbox as an Administrator: ............................................................................................. 69
Administrator Login: ............................................................................................................................ 69
Change the Greeting Mode .................................................................................................................. 69
Recording Automated Attendant Greetings ........................................................................................ 69
Add a Virtual Mailbox .......................................................................................................................... 69
Delete a Mailbox .................................................................................................................................. 70
Change a Personal Password ............................................................................................................... 70
Voice Messages ........................................................................................................................................................ 70
Two Language Service .......................................................................................................................... 70
Upload a Music on Hold (MoH) File ..................................................................................................... 70
File Storage .......................................................................................................................................... 70
Voice Mail / Automated Attendant Flowcharts ............................................................................................................ 72
Automated Attendant .......................................................................................................................... 72
Make an Outside Call ........................................................................................................................... 73
Dial by Name ........................................................................................................................................ 74
Subscriber Voicemail Flowchart ........................................................................................................... 75
Leave a Message .................................................................................................................................. 76
Mailbox Administer Flowchart ............................................................................................................. 77
Listening to Messages .......................................................................................................................... 78
Delete All Messages ............................................................................................................................. 79
Record a Personal Greeting ................................................................................................................. 80
Change a Mailbox Password ................................................................................................................ 81
Record Your Name ............................................................................................................................... 82
Leave a Message at Another Extension ............................................................................................... 83
Transfer a Message to Another Mailbox .............................................................................................. 84
Message Reply ..................................................................................................................................... 85
System Administrator’s Voicemail Flowchart ...................................................................................... 86
Change the Greeting Mode .................................................................................................................. 87
Recording Greetings ............................................................................................................................ 88
Add a Virtual Number .......................................................................................................................... 89
Delete a Mailbox .................................................................................................................................. 90
Change Mailbox Password ................................................................................................................... 91
Recording Voice Prompts ..................................................................................................................... 92
Z-60 Programming Overview .............................................................................................................................................. 93
Logging Into the Z-60 ................................................................................................................................................. 93
Browser Connection .................................................................................................................................................. 93
Programming Menu Overview ............................................................................................................................................ 95
Device Info ................................................................................................................................................................ 96
Summary ............................................................................................................................................. 97
LAN ...................................................................................................................................................... 97
WAN .................................................................................................................................................... 98
Route ................................................................................................................................................... 98
ARP .................................................................................................................................................... 101
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DHCP .................................................................................................................................................. 101
Advanced Setup ...................................................................................................................................................... 102
WAN .................................................................................................................................................. 103
Advanced – WAN (DHCP Mode) ........................................................................................................ 104
Advanced – WAN (PPoE Mode) ......................................................................................................... 105
LAN .................................................................................................................................................... 106
NAT .................................................................................................................................................... 107
Port Triggering ................................................................................................................................... 109
DMZ Host ........................................................................................................................................... 110
Security .............................................................................................................................................. 111
Parental Control ................................................................................................................................. 113
Quality of Service (QoS) ..................................................................................................................... 115
Bandwidth Control ............................................................................................................................. 116
Routing .............................................................................................................................................. 117
Dynamic Domain Name Server (Dynamic DNS) ................................................................................. 118
UPNP .................................................................................................................................................. 120
File Server .......................................................................................................................................... 120
Print Server ........................................................................................................................................ 124
Wireless ............................................................................................................................................. 127
Station Info ........................................................................................................................................ 136
Power Saving ..................................................................................................................................... 137
Mobile Network ........................................................................................................................................................ 137
Voice ................................................................ ................................ ....................................................................... 138
Phone ................................................................................................................................................ 139
Phone Extension ................................................................................................................................ 139
Trunk ................................................................................................................................................. 142
IP Trunk .............................................................................................................................................. 143
Trunk DID ........................................................................................................................................... 147
Trunk Group ....................................................................................................................................... 148
Answering Position ............................................................................................................................ 149
Call Routing ........................................................................................................................................ 150
Call Restriction ................................................................................................................................... 152
Emergency Numbers .......................................................................................................................... 153
System ............................................................................................................................................... 154
Numbering Plan ................................................................................................................................. 154
Service Mode ..................................................................................................................................... 161
Transmission ...................................................................................................................................... 163
IGW (Intelligent Gateway) Group ...................................................................................................... 166
SMDR ................................................................................................................................................. 170
UCD Call Log ....................................................................................................................................... 171
Voice Mail ................................................................................................................................................................ 171
General .............................................................................................................................................. 172
Phone Extension ................................................................................................................................ 178
Virtual Extension ................................................................................................................................ 181
Update MoH File ................................................................................................................................ 182
Update Voice File ............................................................................................................................... 183
Holiday ............................................................................................................................................... 183
Advanced ........................................................................................................................................... 184
Registered Phone ............................................................................................................................... 184
Management ........................................................................................................................................................... 185
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Settings – Backup, Update, Restore Default ...................................................................................... 185
System Log ......................................................................................................................................... 188
WAN Management Protocol TR-069 Client........................................................................................ 190
Time Settings – Internet Time ............................................................................................................ 191
Time Settings – Daylight Saving Time ................................................................................................. 192
Access Control ................................................................................................................................... 193
Services .............................................................................................................................................. 194
IP Addresses ....................................................................................................................................... 195
Password ........................................................................................................................................... 195
PTC Configure .................................................................................................................................... 196
Update Software ................................................................................................................................ 196
Reboot ............................................................................................................................................... 197
Diagnostics ............................................................................................................................................................. 198
Refresh Mode .................................................................................................................................... 200
Network Connection .......................................................................................................................... 200
PSTN Line / IP Trunk Line / AA / FXS .................................................................................................. 200
Logout ..................................................................................................................................................................... 200
IP2061 IP Telephone User Guide ...................................................................................................................................... 201
Getting Started ........................................................................................................................................................ 201
Front View of the IP2061 ......................................................................................................................................... 202
LED Overview .......................................................................................................................................................... 202
LCD Overview ......................................................................................................................................................... 203
Rear View of the IP2061 .......................................................................................................................................... 204
IP2061 I/O Ports ...................................................................................................................................................... 205
Hardware Installation ............................................................................................................................................... 206
Desktop Stand .................................................................................................................................... 206
Handset Connection .......................................................................................................................... 206
Connecting the IP2061 ....................................................................................................................... 207
Power-over-Ethernet (PoE) Connection ............................................................................................. 207
5V/2A Power Adapter ........................................................................................................................ 208
Extended Dial Module (EDM)............................................................................................................. 208
IP2061 Factory Default ...................................................................................................................... 209
Install the IP2061 Using DHCP ............................................................................................................ 209
Basic Operation ....................................................................................................................................................... 210
Introduction ....................................................................................................................................... 210
Z-60 Registration ................................................................................................................................ 210
Calls ................................................................................................................................................... 210
Caller ID & User ID ............................................................................................................................. 210
Basic Call Features.................................................................................................................................................. 211
Making a Call: .................................................................................................................................... 211
Receiving a Call: ................................................................................................................................. 211
Conference: ....................................................................................................................................... 211
Do Not Disturb (DND): ....................................................................................................................... 211
Hold: .................................................................................................................................................. 212
Last Number Redial: ........................................................................................................................... 212
Mute: ................................................................................................................................................. 212
Transfer (Blind Transfer): ................................................................................................................... 212
Transfer (Supervised Transfer): .......................................................................................................... 212
Voice Mail: ......................................................................................................................................... 212
Volume Adjustment While on a Call: ................................................................................................. 213
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Advanced Call Features ................................................................................................................................ ........... 213
Auto Answer: ..................................................................................................................................... 213
Call Blocking Based on Caller ID: ........................................................................................................ 213
Call Forward: ...................................................................................................................................... 213
Call Log: .............................................................................................................................................. 214
Phonebook: ....................................................................................................................................... 214
Ring Type ........................................................................................................................................... 214
Speed Dialing ..................................................................................................................................... 214
IP2061 Station Information....................................................................................................................................... 215
IP 2061 Phone Settings ........................................................................................................................................... 216
Network Settings ............................................................................................................................... 216
IP2061 Web Programming ....................................................................................................................................... 219
Login Information .............................................................................................................................. 219
IP2061 Web Login Procedure ............................................................................................................. 220
IP2061 Web Programming Tabs .............................................................................................................................. 221
Information Tab ................................................................................................................................. 221
Network Tab ...................................................................................................................................... 221
Phone Tab .......................................................................................................................................... 223
SW (Software) Upgrade Tab .............................................................................................................. 228
SIP Tab ............................................................................................................................................... 229
System Tab......................................................................................................................................... 234
EDM Tab ............................................................................................................................................ 236
Phonebook Tab .................................................................................................................................. 237
IP2061 Specifications .............................................................................................................................................. 239
Main Unit ........................................................................................................................................... 239
LAN and PC Ports ............................................................................................................................... 239
Power Supply ..................................................................................................................................... 239
Voice Handling ................................................................................................................................... 239
Tone Function .................................................................................................................................... 240
Appendix ................................................................................................................................................................. 241
Z-60 Gateway Wall Mount Template ................................................................................................. 241
Feature Access By Phone Type ........................................................................................................... 242
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1
Z-60 Technical Manual
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2
Introduction
The Z-60 is an all-in-one total office solution that provides small offices and multiple location business with a phone system, firewall/router, 802.11 access point, DHCP server and LAN port in one product. Features and functions essential to most business including auto-attendant, voice mail, multi-line appearances, three way call conferencing, intercom calling, music on hold, call-forwarding and much more are included as standard features.
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3
LED
Color
Status
Description
POWER
Red
Solid
Firmware update in progress
Blue
Flashing
System boot up
Blue
Solid
Run Off
Power off
WIRELESS
Blue
Solid
Wireless LAN active
Off
Wireless LAN inactive
Line 1 - Line 6
Blue
Solid
PSTN line in use
Off
PSTN line idle
TEL
Blue
Solid
FXS port in use
Off
FXS port idle
LAN
Blue
Flashing
Active LAN traffic
Blue
Solid
LAN connected
Off
LAN not connected
WAN
Blue
Flashing
Active WAN traffic
Blue
Solid
WAN is connected. IP address obtained
Red
Solid
WAN not connected
Z-60 Hardware Overview
Front Panel
The Z-60 front panel contains multiple LEDs to indicate the system’s current status.
Z-60 LED Indications
Introduction
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Label
Connector Type
Description
WAN
RJ-45
Gigabit Ethernet WAN/remote network connection. 10/100/1000-BASE-T Ethernet port for connection to fiber, cable modem, DSL modem, etc.
LAN
RJ-45
10/100-BASE-T Ethernet port for connection to LAN.
LINE 1-6
RJ-11
PSTN telephone line interface for lines 1 through 6.
TEL
RJ-11
Analog station port for connection of single line telephone or analog fax machine.
USB
USB
USB port for connection of external storage or USB printer.
Power
Connection of manufacturer-supplied power connector.
Hardware Overview
Rear Panel
The Z-60 rear panel contains Ethernet ports, Line connectors, analog, USB, and power connections.
Z-60 Connectors
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Z-60 Specifications
Interfaces
WAN Interface: 10BaseBASE-T/100BASE100Base­TX/1000BaseBASE-T Gigabit Ethernet port CO Interface: 6 FXO (Loop Start, for PSTN) Analog Device Interface: 1 FXS (for analog telephone or fax machine) LAN Interface: 1 Ethernet (10BASE10Base­T/100BASE100Base-TX) Built-in 802.11b/g/n WiFi access point USB Interface: Connects to your USB storage devices; USB printer or 3G dongle.
Terminals
1 Analog Terminal (Analog Telephone or analog fax machine) 49 IP Stations (Wired or WiFi IP-Phone)
TCP/IP Protocols
IP Protocol (791) ARP (RFC 826) / RARP (RFC 903) ICMP (RFC792) TCP (RFC 793) UDP (RFC 768) SNTP DNS HTTP Telnet TFTP RTP Static Routing NAT with ALGs
IP Address Assignment
Static Dynamic Subnet Mask PPPoE Client (RFC 2516) Primary and Secondary DNS DHCP Server (RFC 2131-2132) DHCP Client (RFC 2132)
Routing
RIP v1/v2 Static routing DHCP Server/Relay/Client DNS Relay NAT/NAPT
Virtual Server
Virtual Server Port Trigger
DMZ
QoS
IP QoS function (RFC 1349) IP Precedence Bandwidth Control
VoIP Protocols
SIP (RFC 3261) SDP(RFC2327, RFC3264) Real Time Protocol (RTP ; RFC 1889) MD5 (RFC3261 HTTP) digest authentication
Echo Cancellation
Voice Codec: G.711u, G.711a, G726-16, G726-24, G726-32 and G.726-40 Support FAX/modem tone detection and auto-fallback to G.711 T.38
IP Trunks
Support up to 12 IP Trunks Bandwidth required 100Kbps for G.711 calls SIP messages including INVITE, re-INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, INFO, REFER, SUSCRIBE/NOTIFY and REPLACE messages. SIP Outbound Proxy, SIP Proxy and Registrar Auto-Registration when power-on Session Timer support Support IP address, domain name, user name, display name for SIP URL
Audio Codecs
Codec: G.711 a-law/mu-law 100Kbps, G.726­16/24/32/40 Kbps SIP Call Offer /Answer: Codec auto capacity exchange Echo Cancellation: G.168 for each voice line Silence Detection/Suppression Comfort Noise Generation Adaptive jitter buffer Different frame size support (10,20,30,40, 50, and 60ms) Packet loss concealment Out-band (RFC2833) and In-band DTMF
Security
Password protected system management User authentication for PPP (PAP/CHAP/MSCHAP) Firewall VLAN Tagging Packet Filtering Access Control List
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Wireless Security:
Support WEP (64, 128-bit) encryption
802.1x and WPA/WAP2 authentication MAC Address-based access control WDS support
Configuration Management
LAN/WAN management via Telnet interface or Web­based browser interface Firmware upgrade available by TFTP/ HTTP Status display and event report from Web-based management Configuration Save and Restore Reset to factory default
Radio - WLAN
Standard: IEEE 802.11b/g/n Media Access Control : CSMA/CA with ACK Modulation: OFDM/CCK Frequency Range (Range depends on different country)
Remote Diagnostics
Syslog Device Diagnostic, Enable remote test following: Test the connection to your local network The connection to your Internet service provider PSTN line status IP trunk line status VM/AA Line line status FXS line status
Z-60 Specifications
Physical Interfaces
One 10/100/1000BaseT Ethernet port (RJ-45) for WAN interface One 10/100BaseT Ethernet port (RJ-45) for LAN interface One Telephone interface (RJ-11) Six PSTN Line interface (RJ-11) One USB Host interface LED Status Power
Voice Paths
Z-60 Gateway SIP Trunk: 12 Z-60 Gateway Analog Trunk: 6 IP2061 Phone: 4
Requirements
Input: Voltage Range 90~230 VAC Output: 12V DC / 1.5A Operating Environment Temperature: 0º-40º Celsius Humidity: 10% to 90%, non-condensing
Physical Dimensions
190(W) x 280(L) x 34(D) (mm)
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Port Range
TCP/UDP
Description
Customizable
Note
35000-38000
UDP
System RTP Proxy port
5060
UDP
SIP port for IP Trunk
Yes
Trunk signal
30000-30100
UDP
RTP ports for IP Trunk
Yes
Trunk Audio
5070
UDP
Internal SIP Server port for registration
Yes
Sip station
21
TCP
ftp signal port
Yes
23
TCP
telnet port
Yes
80
TCP
http port
Yes
Required for programming
69
UDP
tftp port
Yes
38600
UDP
private protcol between IGW and PT
38500
UDP
IGDDP port
38700-38800
TCP
Phone register nat port
30005
UDP
TR69 port
Yes 514
UDP
System Log
Yes 40000-40012
UDP
DSP bounding port
5897
UDP
PTC client
Z-60 Technical Manual
Z-60 Port Usage
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8
Z-60 Specifications
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Access Level
Username
Default Password
Access Rights
Dealer
admin1234
123456
- Read/write/edit access to all programming items.
Administrator
support
support
- Limited access to programming items.
- System summary and statistics.
- IP addressing.
User
user
user
- Device Info (Read Only).
- Registered phone list.
Z-60 Quick Installation Wizard
Before you Begin
It is strongly recommended using the Z-60 quick installation wizard to program the items below upon initial startup of the Z-60 system. Before starting this process it is helpful to know the information provided in the list below:
WAN Setting – WAN, Subnet Mask, Gateway, and DNS IP addresses.
LAN Setting – LAN, Subnet Mask, Gateway, and DHCP Address Range.
Wireless Basic – Enable or Disable Wireless Access Point. If Enabled, SSID required (wireless
network name).
Internet Time – Configure for Manual or Automatic Time Synchronization.
Numbering Plan (Telephone Extension Number and Operator Code only).
IP Trunk – Information obtained from your SIP trunk service provider. SIP Proxy IP address, Authentication ID, and Password.
Trunk DID Table – Z-60 supports up to 100 DID numbers.
Call Routing Table – Program any specific outgoing call routing information or make any changes to the default Call Routing table.
Access Control (User IDs and Passwords)
Z-60 provides three levels for access to the programming and diagnostics through the browser. The Access Control settings allow the System Administrator to configure the Web Port, Service Control List, IP Address Access Control mode, and set the passwords for Dealer, Administrator and User. Z-60 also provides an external user access to the internal IP telephone’s web page. The Registered telephone page will list all registered phones with their IP links. Selecting a specific link will open that specific IP telephone’s web page.
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Quick Installation Wizard
Hardware Connections
The rear panel contains Z-60 Ethernet ports, connectors, and power connections.
1. Place Z-60 in an optimum location.
2. Connect the included Category 5 Ethernet cable to the Z-60’s LAN port or WAN
port and then connect the other end of the Cat 5 cable to a switch, hub, or directly your PC’s Ethernet port. The Z-60 is then connected to your 10/100/1000 network.
3. Connect the AC power adapter to the Z-60 Power port. Only use the power
adapter supplied with the Z-60. Use of a different power adapter could result in product damage.
4. Now that you have connected the Z-60 to your network, you are ready to begin
the setup. Once you connect to the Z-60, the Setup Wizard will guide you through all necessary programming to configure the system.
Browser Connection
It is very easy to connect to the Z-60 from your Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox Web Browser.
Note: Web programming requires Microsoft Internet Explorer 8. Microsoft Internet Explorer 9 is
not currently supported.
Open your web browser and enter the IP address of the Z-60 system in your browser address bar.
1. The default IP address for the Z-60 system is 192.168.1.1. The programming PC must be on the same Subnet as the Z-60 to connect to the system.
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Z-60 Technical Manual
Z-60 Setup Wizard (Quick Installation)
The Z-60 includes a setup Wizard that provides system administrators with step-by-step instructions to install the system. The setup Wizard starts automatically when the Z-60 is powered up for the first time or if the system is returned to the default configuration via the reset button on top of the Z-60 unit.
Note: For detailed instructions on the installation and configuration, please refer to the Z-60
Programming chapter on page 93.
There are two options to select from when the Setup Wizard launches: Update the configuration using the saved setting file and Manual. For first time installs, select Manual. If you have a saved configuration file (database file) that you want to upload, select Update the configuration
using the saved setting file.
Update the Z-60 Configuration Using a Saved Configuration File
1. If you have a saved Z-60 configuration file, you can select Update the configurations using the saved setting file. You can then select the saved setting file (database file) to
update the system with a previously saved configuration.
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Quick Installation Wizard
Manual Setup (Initial Configuration)
If you do not have a saved Z-60 configuration file, you can select the Manual setup option to start the Setup Wizard. The programming information that you collected during the Before You Begin section (Page 9) will now be programmed using the Setup Wizard.
WAN Setting
LAN Setting
Wireless Basic
Internet Time (include Manual Time Setting)
Numbering Plan (Phone Extension Number and Operator Code only)
IP Trunk
Trunk DID Table
Call Routing Table
1. Connect to the Z-60 system using the default IP address 192.168.1.1
2. Select the Manual setup radio button.
3. Select Next to continue.
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Z-60 Technical Manual
WAN Settings
The WAN IP address can be configured for: Static IP mode, DHCP mode, or PPPoE mode. You can also select to enable or disable the embedded Z-60 firewall. The VLAN setting is not used..
Note: The Network Address Translation (NAT) feature is enabled in default and is not shown on
the page to prevent it from being disabled.
WAN Settings (Static IP mode)
1. If you are using Static IP addressing, select Static IP from the drop-down menu.
2. Enter the IP Address, Subnet Mask, Gateway, and DNS Server IP addresses.
3. Select Next to save your programming changes and continue.
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Quick Installation Wizard
WAN Settings (DHCP mode)
The Dynamic Host Configuration Protocol (DHCP) is an Internet protocol for automating the configuration of computers that use TCP/IP. DHCP can be used to automatically assign IP addresses to devices connected to the Z-60, to deliver TCP/IP stack configuration parameters such as the subnet mask and default router, and to provide other configuration information.
1. If you are using DHCP IP addressing select DHCP from the drop down menu.
2. Enter the DHCP server Host Name or Static DNS Server IP Address.
3. Select Next to save your programming changes and continue.
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Z-60 Technical Manual
WAN Settings (PPPoE mode)
The Point-to-Point Protocol over Ethernet (PPPoE) requires a user name and password that the Internet Service Provider (ISP) has provided to establish the connection. The WAN Settings page displays the current WAN interface for the system PPPoE.
1. If you are configuring the system for Point-to-Point, select PPPoE from the drop-down
menu.
2. Enter the PPP Username and Password.
3. Use the drop-down menu to select the Authentication Method (Default = AUTO).
4. Select Automatic or Static DNS.
5. Select Next to save your programming changes and continue.
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Quick Installation Wizard
LAN Settings
The LAN Settings page allows you to change the Z-60 default IP Address, Subnet Mask, and DSP IP Address for the LAN interface. You can also select Enable or Disable a DHCP Server and configure the IP address range and IP address Lease Time (Duration) for DHCP addressing.
1. Enter the LAN IP Address and Subnet Mask.
2. Enter the DSP IP Address (required secondary IP address that is used for internal
purposes). This IP address must be on the same Subnet as the primary LAN IP address.
3. Disable or Enable (Default) the DHCP Server. If enabled, enter the IP address range
and Leased Time (Duration).
4. A secondary IP address and Subnet can also be configured at this time.
5. Select Next to save your programming changes and continue.
Note: Remember, after you change the IP address and reboot the Z-60, you will not be able to
connect to the system using the default 192.168.1.1 IP Address.
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Z-60 Technical Manual
Wireless Basic
The Wireless Basic page allows you to enable the wireless LAN interface. You can Enable or Disable the wireless LAN interface, hide the network from active scanning, set the SSID (wireless network name), and restrict the channel set based on the country requirement.
1. Enable Wireless or Hide the Access Point from actively scanning.
2. Enter the SSID (Wireless Network Name).
3. Area: Default = UNITED STATES.
4. Select Next to continue when you have made your programming changes.
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Quick Installation Wizard
Internet Time
The Internet Time page allows you to configure the NTP Time Server so that the Z-60 can automatically synchronize its time setting. A Manual Date and Time Setting is also an option.
1. Select Automatically Synchronize with Internet Time Servers (Default) or Manual Time
Settings.
2. If you select Automatically Synchronize with Internet Time Servers. Enter your Time
Server priority (First thru Fifth) NTP Time Servers and the Time Zone Offset.
3. If you selected Manual Date and Time Settings, enter the Date and Time.
4. Select Next to save your programming changes and continue.
Automatic Time Setting
Manual Time Setting
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Z-60 Technical Manual
Numbering Plan
Z-60 has a flexible numbering plan so that the telephone or trunk numbers can be customized to meet a wide-range of applications. The system will check the numbers entered to prevent conflict among system resources.
1. Select Next to save your programming changes and continue.
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IP Trunk
Z-60 can register up to 12 SIP trunks with a maximum of two SIP carriers.
Quick Installation Wizard
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Z-60 Technical Manual
Trunk DID
The Trunk DID table enables the programming of individual routing numbers for each DID number. A day a night destination may be programmed. The destination may be programmed as an extension, voice mail box, automated attendant menu or UCD group. Z-60 supports up to 100 programmed DID numbers and 4 trunk group numbers.
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Quick Installation Wizard
Call Routing Table
The Call Routing Table automatically routes outgoing calls using the most appropriate route. Outgoing call routing is determined by the number dialed. If necessary, the Z-60 can automatically modify the dialed number by deleting and/or inserting digits.
Call Routing Table
Call Routing Table - Continued
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Z-60 Technical Manual
Wizard Setup Finished
When you select Save & Reboot, the Wizard will save your settings to the Z-60. The Wizard Setup is now complete and the system will reboot. If you skipped any programming items during the Wizard Setup, you can make programming changes after you login to the system.
From now on, when entering the Z-60 Web configuration, you are directed to the Z-60 Login Screen.
Congratulations! The wizard setup of the Z-60 is complete.
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Quick Installation Wizard
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Access Level
Username
Default Password
Access Rights
Dealer
admin1234
123456
- Read/write/edit access to all programming items.
Administrator
support
support
- Limited access to programming items.
- System summary and statistics.
- IP addressing.
User
user
user
- Device Info (Read Only).
- Registered phone list.
Z-60 Features Description
Access Control
Z-60 provides three levels for access to the programming and diagnostics through the browser. The Access Control settings allow the System Administrator to configure the Web Port, Service Control List, IP Address Access Control mode and set the passwords for Dealer, Administrator, and User access.
Z-60 also provides external user access to the internal IP telephone’s Web page. The Registered Phone page lists all registered telephones with their IP addresses. Selecting a specific link will open that IP telephone’s Web page.
There are three programming access levels:
Alarm Clock
You may activate a private alarm on your station to remind you of special appointments, events, etc. When the alarm activates you will hear ringing tone for the preprogrammed length of time (1­10 minutes / default = 1 minute). You may program the alarm for a single instance or always. When programmed for always, the alarm will sound at the same time everyday.
Program the Alarm Clock feature via the telephone web browser interface (Phone > Alarm Clock Settings).
Up to 16 characters can be programmed to display on the LCD when the alarm occurs.
Select one of ten tones for the alarm.
Alphanumeric Display
The Z-60 IP20xx IP telephones support a 64 alphanumeric character LCD. Many system features can be programmed through the soft-keys and the telephone display.
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Station Features
Answering Position
Incoming calls to the Z-60 system from either the Public Switched Telephone Network (PSTN) (via analog CO or FXO ports) or SIP trunks can be programmed to ring one of five destinations:
Auto-Attendant
UCD hunt group programmed to ring up to 50 extensions
Operator
A specific extension
A networked Z-60 system.
The ringing destination can also be determined based on the current service mode (day or night).
Auto Answer
Phones can be configured to automatically answer any call that rings to the extension. This option is set under the individual phone settings and is disabled by default. This feature should never be enabled at phones that are a member of a UCD hunt group.
Auto Hold
You may enable the feature to simplify call handling and avoid accidental “lost” calls. Auto Hold will automatically place any call that is currently connected at a phone on hold whenever a trunk Line key is pressed. This feature is enabled system wide under Voice>Phone>Programmable Linekey.
Auto-Provisioning
WAN Management Protocol (TR-069) allows an Auto-Configuration Server (ACS) to perform auto­configuration, provisioning, collection, and diagnostics to the Z-60. Firmware upgrade or vendor configuration file backups can be performed remotely on the ACS server.
The Z-60 also provides an Auto Provision Server (APS) for updating Z-60 firmware, Update / Retrieve Z-60 Configuration and the registered IP20xx station firmware.
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Z-60 Technical Manual
Automated
Attendant and Voice Mail
The Z-60 is equipped with an embedded 6-port voice mail/automated attendant system that provides 10 automated attendant menus, 50 mailboxes and 50 virtual mailboxes. Up to 32 hours of recording time is shared by all extensions. Features include:
Automated Attendant Menus
Ten automated attendant menus used to answer incoming calls.
Each menu supports three modes – Working, Holiday and Temporary
Each menu can be programmed with a unique day, night, lunch, holiday and temporary greeting.
Each menu supports English, Spanish or both languages (allows callers to choose).
Each automated attendant menu can have its own DTMF menu to allowing callers to press a digit 0-9 and be transferred to an extension, department (UCD group), company directory, or other AA menu. By default dialing 0 transfers the caller to the operator.
Access the DISA feature through the automated attendant menu.
Z-60 users can access their voice mailbox by dialing into the system and accessing an automated attendant menu.
Management menu allows system administrators to record AA greetings, change the AA menu greeting mode, add/delete mailboxes and manage messages.
Voice Mailboxes
50 voice mailboxes and 50 virtual mailboxes.
Each Z-60 extension is automatically assigned a voice mailbox during station initialization.
Each voice mailbox had three message folders: Urgent/New, Saved, Delete. Up to 200 messages may be stored in each mailbox.
Distribution List: Three distribution lists per mailbox; each distribution list may contain up to 10 mailboxes.
Forward messages to other users or distribution list with and without comments.
Automatically forward voice mail messages to an email address using SMTP forwarding.
Envelope information includes the time and date the message was received; sender information is also included in the email notification.
For full details, please refer to the Auto-Attendant and Voice Mail System chapter on page 61.
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Station Features
Automated Attendant / Voice Mail Service Number
The Automated Attendant / Voice Mail Service Number is programmed under Voice>System>Numbering Plan. The start number is programmed here. The start number plus the next five numbers in sequence will call specific ports of the AA/VM system. For example, if 400 is programmed as the Start AA & VM Service Number, then dialing 400 from a IP phone will call AA/VM port 1, 401 will call AA/VM port 2… 405 will call AA/VM port 6.
Busy Number Callback (IP20xx Only)
When calling a busy Z-60 extension and you hear busy tone, you can press “6” and to schedule a call back. The caller will hear a confirmation tone and the station will return to an idle state. When the called party is no longer in a busy state, the caller will receive a call ring back.
Operation:
To Activate press 6 when calling a busy extension from an IP20xx phone.
To Cancel press *66.
Call Blocking
The IP20xx provides the ability to block calls from specific caller ID numbers. You can program 10 call block entries. A busy signal is returned to any caller ID that attempts to call your station if that caller ID matches a call block entry.
Call Block entries can be programmed through telephone browser programmer (SIP > Caller Blocking Settings) or through the telephone menu.
Call Fork
The Call Fork feature enables an incoming call to ring your extension and another extension or external destination simultaneously. A primary and a secondary call forking destination can be programmed. The secondary call forking destination will ring if the primary call forking destination is unavailable (busy, DND, or disconnected).
Note 1: Call Fork is not applied to Operator, Paging, and UCD calls.
Note 2: When Call Fork is enabled, calls do not follow forwarding programmed at the extension.
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Z-60 Technical Manual
Operation
To Activate:
1. When activating a primary (1) and a secondary (2) destination, always program the
primary destination (1) first.
2. To program a call fork destination without a station password: From the IP20xx phone
dial *26 + Destination (1 or 2) + Type (0 = ICM; 1 = Outside; 2 = Both) + Ext Number, then press dial. You will hear confirmation tone
3. To program a call fork destination with a station password: From the IP20xx phone
dial *26 + Destination (1 or 2) + Type (0 = ICM; 1 = Outside; 2 = Both) + * + (Password) + * + Outside Number.
To Cancel
1. **26 – Cancels the primary and secondary call forking destinations.
2. **261 – Cancels the primary call forking destination only.
Call Forward
3. **262 – Cancels the secondary call forking destination only.
Call Forwarding reroutes incoming calls from one extension to another destination. A call forwarding destination can be another extension, voice mailbox, or an outside phone number (External Call Forward; ECF). Call Forward features can also be enabled and disabled in the IP20xx telephone browser programming.
The Z-60 supports the following feature access codes to program Call Forwarding for FXS and IP20xx telephones. Programming includes a call forward “Type” setting that can be programmed for “ICM” (internal), “Outside” (external), or “Both” (Type: 0 – ICM, 1 – Outside, 2 – Both).
Operation: Call Forward - Busy Call Forward
Forward calls only when the extension is busy. To Activate *22 + Type (0 = ICM; 1 = Outside; 2 = Both) + Ext/VAA/UCD Number. *22 + Type (0 = ICM; 1 = Outside; 2 = Both) + * + (Password) + * + Outside Number. To Cancel **22
Call Forward - Direct Call Forward
Forward all calls without regard to the extension status.
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To Activate *21 + Type (0 = ICM; 1 = Outside; 2 = Both) + Ext/VAA/UCD Number. *21 + Type (0 = ICM; 1 = Outside; 2 = Both) + * + (Password) + * + Outside Number. To Cancel **21.
Call Forward - DND Call Forward
Forward calls when Do Not Disturb (DND) is active. To Activate *24 + Type (0 = ICM; 1 = Outside; 2 = Both) + Ext/VAA/UCD Number. *24 + Type (0 = ICM; 1 = Outside; 2 = Both) + * + (Password) + * + Outside Number. To Cancel
Station Features
**24.
Call Forward - Follow Me Call Forward
Forward incoming calls to your extension to the extension where you are currently working. To Activate *25 + Type (0 = ICM; 1 = Outside; 2 = Both) + Ext No + * + (Password). To Cancel **25 + Ext Number + * + (Password).
Call Forward - No Answer Call Forward
Forward calls if the extension does not answer after the No Answer Time has expired. To Activate *23 + Type (0 = ICM; 1 = Outside; 2 = Both) + Ext/VAA/UCD Number + * + Time. *23 + Type (0 = ICM; 1 = Outside; 2 = Both) + * + (Password) + * + Outside Number + * + Time. To Cancel **23.
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Z-60 Technical Manual
Call Handling
IP2061 has four channels and can simultaneously handle up to four calls.
Call Log
IP20xx telephones maintain a call log to access your dialed, missed, and received calls. Access your station call log using the telephone menu. You can also dial and delete call log entries using the corresponding soft- key on the LCD menu display.
Call Park / Call Park Answer
This feature allows you to “park” a call at IP20xx extension. It also allows any extensions to retrieve a parked call. Calls are parked by pressing the Park feature key. System supports two methods in the Call Park application.
If the Park key has a specified Call Park number, any extension can retrieve the parked call by pressing the Call Park code or pressing the Park feature key with the same Call Park number. System supports to have 10 Call Park numbers.
If the Park key has no Call Park number, the extension user could pickup the parked call back by pressing the Call Park key. For other extensions, they can press the Park key without Call Park number at idle state. Then enter the extension number that parks the call.
Call Pick-Up – Group
Direct Call Pickup allows extension users to answer trunk calls ringing at other extensions. Dialing
“*” allows you to easily access trunk calls ringing in your group. The system supports up to four
call pickup groups programmed under Voice>Phone>Phone Extension. Dialing the All Pickup Group Directory number (Voice>System>Numbering Plan) allows you to access any trunk calls ringing into a specific call piclup group. Group. Each extension can belong to one Pickup Group (Default = Group 1). Up to four pickup groups may be defined in the system.
Note: This feature is not supported on ICM calls.
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Station Features
Call Pick-Up – Individual
The feature allows you to pick-up (answer) calls ringing another extension.
Operation:
*53 + Ext Number you want to answer.
Call Restriction Based on Class of Service
Z-60 provides sophisticated call restriction based on monitoring of digits dialed on PSTN/IP Trunks. If a digit or range of digits dialed on a trunk line is inconsistent with the dialing extension’s Class Of Service (CoS), the call is denied. This calling CoS criteria can be applied to local calls, long distance calls, and specific numbers that are considered allowed in areas where other numbers may be restricted.
Call Restriction is programmed under Voice>Trunk>Call Restriction. This screen enables configuration of both the Call Restriction Allowed Table and Call Restriction Denied Table. These tables may have up to 40 entries combined. The COS programmed here is then applied to a Z-60 extension under Voice>Phone>Phone Extension. Up to 8 CoS levels may be programmed.
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Z-60 Technical Manual
Call Restriction Flow Chart
Call Routing
The Call Routing table (Voice>Trunk>Call Routing) is used to program the routing rules for outgoing calls in order to select the outside line used based on the number dialed. The call routing destination can be a PSTN line (FXO), a SIP trunk, a line group or another networked Z­60 system. Z-60 can be programmed to automatically modify the dialed number by deleting and inserting digits. A maximum of 40 entries can be programmed in the call routing table. The system starts reading from entry 1. As soon as a match is found, the call is sent using the matching route.
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Station Features
Call Waiting/Camp-On
If Call Waiting is enabled for a specific IP20xx station, an alert (muted ring) is played at the called
party’s
telephone when a second call is received and the telephone is in use.
If Call Waiting is disabled for a specific IP20xx station, the IP20xx will return a busy tone to any calling party while the IP20xx is in use.
Operation:
To Activate *98. To Cancel **98.
Caller ID Name and Number Detection/Generation
Z-60 can receive and send caller ID. Caller ID will vary based on outside line type and device. Z­60 will receive caller ID on an analog CO line or SIP trunk and pass the caller ID name an number to the display of a Z-60 SIP telephone or an SLT connected to the FXS port. Outgoing caller ID number and name can be programmed in the DID table (Voice>Trunk>Trunk DID) and sent with an outbound call on a SIP trunk. Note: SIP trunk provider must support this service.
Class of Service (CoS)
The Z-60 provides eight Classes of Service (CoS) levels (0-7) for the assignment of outside line dialing privileges. Each extension may be assigned one Day-CoS and one Night-CoS (Voice>Phone>Phone Extension). The Extension CoS is primarily used for restriction and control of long distance dialing. Rules for class of service are programmed in the Call Restriction Table (Voice>Trunk>Call Restriction).
CoS 0 has the highest priority.
CoS 7 has the lowest priority.
Class of Service (CoS) Change
You can temporarily change the individual Class of Service of an extension on a per call basis using the CoS Following feature. When using the CoS Following feature, the station CoS change will revert to the station’s original CoS after a one minute idle time-out.
Operation:
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Z-60 Technical Manual
*55 + (Ext Number) + (Password).
CO Flash
FXO Line is a programmed setting that will determine what flash time is presented to the CO/PBX when the extension issues a Hook-Flash command while connected to a FXO Line.
Conference – 3-Way
The 3-Way Conference feature allows the station user to connect two calls into a single call conference. Use the IP20xx Conference Call key to initiate a 3-way conference call.
Operation:
1. While on a call place the first party on hold by pressing the Hold key
2. Dial a second number.
3. When the second party answers press the Conference Call key to initiate the 3-party
conference.
Day/Night Service Mode
The Z-60 supports automatic or manual Day Mode / Night Mode switching. Through the browser (Voice>System>Service Mode) the system can be programmed to automatically switch the service mode based on time of day and day of week, or manually. In addition, keys can be programmed on the Operator phone to manually switch the service mode.
Service Mode affects the following operations:
Answering Positions: The answering position for an incoming outside line calls, excluding DID calls programmed to ring a specific extension or UCD hunt group (Voice>Trunk>Trunk DID), based on the active service mode.
Class of Service (COS): Phone extension may be assigned to have a different COS based on the active service mode.
The Z-60 will play a different automated attendant greeting based on the active service mode.
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Station Features
Daylight Savings Time
The Z-60 system can be programmed to automatically or manually adjust the system clock for Daylight Savings Time (Management>Time Settings>Daylight Saving Time).
Internet Time: Obtains the time from the NTP internet time server and adjusts the clock for daylight savings time based on the international standard rule for the specific time zone programmed in the system (Management>Time Settings>Internet Time).
Manual DST Rule: Allows the system administrator to define daylight savings time rules.
Default (System Default)
Default clears all settings and returns the Z-60 system to the factory default. When the system is defaulted, all programming and stored messages are lost. When rebooting the Z-60 to factory default, settings for registered IP telephones (IP20xx) are all returned to their default state:
Direct Inward Dialing (DID)
Z-60 supports Direct Inward Dialing for IP trunks with up to 100 programmable entries in the Direct Inward Dialing table. DIDs are programmed under Voice>Trunk>Trunk DID.
Each entry includes:
DID Number: DID digits that the routing assignment is based on. This is the DID number assigned by the SIP trunk provider.
Day Destination: The routing destination for the incoming call when the system is in the day mode. The destination can be an Z-60 extension, voice mail box, automated attendant menu, or UCD group.
Night Destination: The routing destination for the incoming call when the system is in the night mode. The destination can be an Z-60 extension, voice mail box, automated attendant menu, or UCD group.
Outgoing Call ID: Used as the private Caller ID when the DID user (programmed in the
“Destination”
field for the specific DID number) makes an outgoing call. When the entry is null,
the Caller ID is the same as the DID Number.
Display Name: Used as the Caller Name when the “Destination” user makes the outgoing call.
Trunk: The DID item is for the specified trunk(s). If All, the DID number can be applied to all IP Trunks.
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Z-60 Technical Manual
Direct Inward System Access (DISA)
The Z-60 provides a programmable option for DISA feature.
.
Direct Station Selection
The Z-60 provides a visual status of extensions and trunk lines through the station key LEDs. The IP2061 telephone also supports Extended Dial Module (EDM) that supports 24 programmable keys.
Distinctive Ringing
Distinctive ring cadences can be selected allowing adjacent users to discern which extension is ringing. Different ring tones can be set for intercom and trunk calls.
The IP20xx telephones can set 10 ring types for specific trunk line ringing indications. Every trunk line can be allocated one of the available ring types. This feature enhances to the ability to differentiate incoming calls on trunk lines and the trunk groups to which they belong.
Trunk Ring Type Priority for IP20xx Telephones
1. Ring Type for Caller ID if it exists in the Phonebook.
2. Ring Type assigned by the Z-60.
3. The telephone’s Ring Type.
4. There is also a fixed specified Ring for intercom calls (IP20xx, FXS).
Do Not Disturb (DND)
The Do Not Disturb (DND) feature stops incoming calls from ringing your extension. DND and Forward DND can be programmed independently. If multiple features are active at the same time, the priority is Direct FWD > DND > Busy/No Answer FWD.
DND can also be activated / cancelled using the telephone menu or via IP20xx web programming.
Operation:
To Activate dial *4 To Cancel dial **4
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Station Features
Dynamic DNS
Programmed under Advanced Setup>Dynamic DNS, the Dynamic DNS service allows you to alias a dynamic IP address to a static hostname in any of the many domains, allowing the unit to be more easily accessed from various locations on the Internet..
Emergency Call
Z-60 allows you configure emergency call numbers and designated outside lines for emergency calls. Any user can make an emergency call regardless of the programming in the Call Routing table, Call Restriction, and Phone Lock when dialing a programmed emergency call number. The emergency call numbers must not conflict with the numbers in the numbering plan. Five emergency numbers can be programmed (Default programming includes 911).
Note: When 911 is dialed from a remote Z-60 phone, the call is sent out through the Z-60 system
trunk. Therefore, the location information provided to the PSAP will be the location information where the Z-60 gateway is located. For example, if a remote Z-60 extension is located at an employee’s house in Oakland, CA and the Z-60 system is located at the company office in Dallas, TX, dialing 911 from the remote extension in Oakland, CA will dial the PSAP in Dallas, TX.
Extension Number
The Z-60 supports two, three or four-digit extension numbers. Extension number range is programmed under Voice>System>Numbering Plan: Start Extension / End Extension. While the Z-60 system supports 49 SIP extensions and 1 FXS, the range can be larger than 50. For example, Start Extension 2000, End Extension = 2999. Specific extension numbers are assigned under Voice>Phone>Phone Extension : No. Phone Number.
Extension Password
All Z-60 extensions have an associated extension password. The password, programmed in Voice>Voicemail>Phone Extension>Configure, is applied to the voice mail service and other system features (Phone Lock, CoS, DISA, Forward, Restore to Default, Feature Button Reset). The Extension Password is four digits in length (Default extension password = 0000).
Note: The extension password programmed under Voice>Voicemail>Phone Extension>Configure is referenced above. This password should not be confused with the SIP Authentication Password (System Programming: Voice>Phone>Phone Extension, Password field / Phone Programming: Voice>Registered Phone, Link to Phone: SIP>Authorized Password).
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Feature
Phone Type
Feature Access Code
Note IP2061
SLT/FXS
Busy Number Callback
To activate press 6 when calling busy extension. To cancel press **66
Call Fork
Yes
Yes
To Activate to extension *26 + Destination# + Type + Ext No To Activate to external number *26 + Destination# + Type + * + (password) + * + Outside Number To Cancel **26 to cancel all call forking **261 to cancel the first forking destination only **262 to cancel the first forking destination only
Phone must be idle: Call Type: 0 = ICM, 1 = Outside, 2 = Both Destination 1=First, 2=Second
Call Forward – All Calls
Yes
Yes
To Activate to extension, voice mail or group *21 + Call Type + Ext/Access Code To Activate to external number *21 + Type + * + (password) + * + Outside Number To Cancel **21
Phone must be idle: Call Type: 0 = ICM, 1 = Outside, 2 = Both
Z-60 Technical Manual
Fax/Modem
The Z-60 supports FAX/modem tone detection and auto-fallback to G.711. Z-60 also supports the use of T.38.
Feature Access Codes
Feature Access Codes are used to activate and deactivate specific Z-60 features from an IP2061 phone. Feature Access Codes can be entered when the IP20xx is idle. If a feature access code requires you to enter a password, enter your voice mailbox password – unless otherwise noted.
The table below lists the supported IP2061 features and associated feature access codes. Note: Support of SLT/FXS features listed as YES in the table below are dependant upon the
individual model support. It is the responsibility of the dealer to determine if the feature operation is supported for the model phone being deployed.
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Feature
Phone Type
Feature Access Code
Note IP2061
SLT/FXS
Call Forward – Busy
Yes
Yes
To Activate to extension, voice mail or group *22 + Call Type + Ext/Access Code To Activate to external number *22 + Type + * + (password) + * + Outside Number To Cancel **22
Phone must be idle: Call Type: 0 = ICM, 1 = Outside, 2 = Both
Call Forward – DND
Yes
Yes
To Activate to extension, voice mail or group*24 + Call Type + Ext/Access CodeTo Activate to external number*24 + Type + * + (password) + * + Outside NumberTo Cancel**24
Phone must be idle:Call Type: 0 = ICM, 1 = Outside, 2 = Both
Call Forward – Follow Me
Yes
Yes
To Activate *25 + Type + Ext No + * + Password To Cancel **25 + Ext No + * + Password
Phone must be idle: Call Type: 0 = ICM, 1 = Outside, 2 = Both
Call Forward – No Answer
Yes
Yes
To Activate to extension, voice mail or group *23 + Call Type + Ext/Access Code To Activate to external number *23 + Type + * + (password) + * + Outside Number To Cancel **23
Phone must be idle: Call Type: 0 = ICM, 1 = Outside, 2 = Both
Call Park/Call Park Answer
Yes
No To Park/Retrieve: Dial Park Orbit Number or press Group Park Key
LCD Menu or Programmable Key
Call Pickup
*53 + Ext No.
Call Waiting
Yes
Yes
To Activate *98. To Cancel **98.
If Call Waiting is enabled for a specific IP20xx station, an alert (muted ring) is played at the called party’s telephone when a second call is received and the telephone is in use. If Call Waiting is disabled for a specific IP20xx station, the IP20xx will return a busy tone to any calling party while the IP20xx is in use.
Station Features
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Feature
Phone Type
Feature Access Code
Note IP2061
SLT/FXS
Class of Service (COS) Change
Yes
Yes
*55 + (Ext Number) + (Password)
Do Not Disturb
Yes
Yes
To Activate*4To Cancel**4
No lamping indication provided on DSS key for station with active DND.
Feature Key Programming
Yes
No
*70 + (Feature Key number: 01 – 28(*)) + (Feature Key Type: 00 – 08) + Number Feature Key Type: 00: Null; Number should be null. 01: Extension; Number can be an Extension number. 02: Trunk; Number can be a PSTN, IP Trunk or Trunk Group number. 03: Call-Park; Number can be a Park number. 04: Feature Key; Number can be a feature access code 05: Others; Number could be an outside phone number.
06. Do Not Disturb; Number should be null. 07: Live Record 08: Virtual Mailbox key; Number can be a Virtual number.
To program the line keys as a PSTN, IP Trunk, Trunk Group number, Call-Park number or Extension number
Feature Key Reset
Yes
No
User: *68 + (Password) Administrator: *69 + (Admin Password)
Hotline
Yes
Yes
To Activate: Dial *9* + (Extension Number) + * + (Time) Time = 0-8 second delay; 0 = immediate. To Cancel: Dial **9*.
Page Allow / Deny
Yes
No
To Activate Page Deny dial *99 To Cancel Page Deny dial **99
Phone Lock/Unlock
Yes
Yes
To Activate Phone Lock dial *97 + (Password). To Cancel Phone Lock dial **97 + (Password).
Z-60 Technical Manual
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Feature
Phone Type
Feature Access Code
Note IP2061
SLT/FXS
Service Mode Switching
Yes
Yes
*79 + (Service Mode, 0 – 3)
Operator extension only. Service Mode:
0=Toggle the Service Mode to the next mode 1=Day Mode 2=Night Mode 3=Time Mode
UCD Group Login / Logout
Yes
Yes
To Activate (Log On) dial *91 To Cancel (Log Off) dial **91
If an extension is a member of more than one UCD Group, the login/logout function affects their status for all groups.
Station Features
Feature Key Programming
Feature Keys can be programmed by the telephone user. A feature key can be programmed for line appearance.
Operation: To Program a Feature Key
*70 + (Key Number: 01 – 28) + (Feature Key Type: 00 – 08) + Number. IP2061 Key Numbers = Line Keys 01-04 (Key Numbers 05-28 require the EDM).
Feature Key Type
00: Null - Number should be null. 01: Extension - Number can be an Extension or Virtual number. 02: Trunk - Number can be a PSTN, IP Trunk or Trunk Group number. 03: Call-Park - Number can be a Park number. 04: Feature Key - Number can be a feature access code. 05: Others - Can be used to program an outside number, such as a cell phone, home phone or
other access number.
6. Do Not Disturb - Number should be
null. 07: Live Recording. 08: Virtual Mailbox key - Number can be a Virtual number.
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Z-60 Technical Manual
IP2061 Key Numbering
Note: The Extended Dial Module (EDM) is supported on the IP2061 only and provides 24
additional keys for feature access.
Feature Reset
When the Feature Reset is activated, the extension will return the features that can be programmed through feature codes to default settings. This operation affects the following options:
Call waiting programming defaulted
Paging receive enabled
Default feature key settings
Disable phone lock
Call forward (direct, busy, no answer, DND, call fork) disable
DND disable
UCD group login status
Auto answer disabled
Distribution list default
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Station Features
File Server
Z-60 includes a file sharing service (Advanced Setup>File Server) that allows a storage devices connected to the USB port to be accessed by Microsoft Windows clients.
Firewall
The Z-60 system has a build in firewall. The firewall is enabled/disabled under Advanced Setup>WAN.
Flash – Analog Port (SLT) Flash Recognition
Flash is the momentary operation of the hook-switch at the analog device, which can be deciphered by the Z-60 system in such a way that the previous call in progress is held or placed in a transfer status awaiting further instructions from the user.
Headset
The Z-60 IP2061 phone supports headset connection via an RJ-9 jack located on the side of the phone. To enable headset mode, press the Headset key on the phone. When headset mode is enabled, the Speaker key is used for on-hook / off-hook operation through the headset.
Hold
Trunk and Intercom calls can be placed on hold from any extension. Any PSTN/IP line caller placed on hold will hear Music on Hold. The held trunk can be retrieved by other extensions by pushing the Line Key.
Single-Line telephones: Press flash and hang-up to place a call on hold. Press flash or lift the receiver.
Hold Reminder
IP20xx provides a programmable timer to remind you that a call is on Hold. When enabled, you will hear one ring tone repeated each time the selected hold time expires.
Range = 10 – 60 seconds (Default = 10 seconds).
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Hotline
The feature allows an extension to automatically access a given resource each time the extension goes off hook. The resource can be any system directory number or outside telephone number. The delay can be used to allow the user to dial another resource before the hotline takes effect.
If the Hotline Delay Time of an FXS is 0, you can cancel the setting by pressing Flash after making a hotline call. Then dial the feature access code.
Operation:
To Activate: Dial *9* + (Extension Number) + * + (Time) Time = 0-8 second delay; 0 = immediate. To Cancel: Dial **9*.
Hot Dial Pad
The Z-60 features a hot dial pad meaning calls can be dialed without first selecting an outside line. When a number is dialed the system first looks for a match in the Emergency Dial Table (e.g.,
911). If a match is found the call is immediately dialed. If no match is found the system then looks at the Numbering Plan Table for a match (e.g., extension, page group, AA menu, VM access, etc.). If still no match the system then looks at the Call Routing Table to determine the outside line on which to place the call. Call restriction rules apply to all calls.
Intercom Calling
To make an intercom call, dial the extension number of a Z-60 phone, UCD hunt group, AA/VM access code or paging group access code. After dialing the digits you may either press the soft key corresponding to DIAL on the LCD, or wait for the phone inter-digit timer to time out allowing the system to automatically complete the call.
LCD Backlight Timer
The IP2061 phone has a back lit LCD. The LCD backlight time is programmable to stay always on, always off or stay on between 10 and 60 seconds (in increments of 10 seconds) following a call event or key press at the phone.
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Station Features
LCD and Interactive Keys
The IP20xx phone is equipped with an LCD to enhance feature operation. The IP20xx also incorporates four-screen-prompt and interactive soft-keys that simplify feature operation.
Live Recording (One Touch Record)
The Live Recording feature is activated by pressing the Live Recording feature key on your telephone. When activated during a call, the Live Recording feature will record the conversation as a voice mail message. After recording is complete, the recording will be left as a new voice mail message in the extension’s mailbox.
The Live Recording LED will light while recording is in progress.
Operation:
1. After stopping a recording, the user must wait ten seconds before enabling Live Recording
again.
2. A maximum of four simultaneous Live Recording calls.
3. The maximum recording time is 30 minutes.
4. Live Recording feature is not applied in the conference call.
IMPORTANT! In certain states it is illegal to intercept and/or record telephone calls. In certain
states and under certain circumstances it is illegal to intercept for the purposes of listening in and/or recording telephone calls. Because such activity is not illegal in all jurisdictions and may be permitted in training and/or monitoring of personnel, this telephone system can be programmed to permit interception and/or recording with or without warning to those on the line. Before utilizing the system for such purposes, you are advised to consult with an attorney familiar with laws of the jurisdiction in which you utilize such feature. The dealer and the manufacturers responsible for this feature make no representations with respect to the legality of its use and disclaim any liability for claims and/or damages arising from the use or misuse of this feature.
Message Waiting Indication (MWI)
When a station receives a new voice mail message, the telephone’s LCD will display a new voice mail message icon and the telephone message lamp will flash (Slow flash).
Multi-Line Appearance
Z-60 provides PSTN line and IP line status to IP20xx telephones.
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Trunk Line LED Indications:
Dark – The line is Null or Idle.
Fast Flash – The line is ringing.
Slow Flash – There is a held call on the line.
Wink Flash – Hold recall indication.
Solid – The line is in use.
Music on Hold (MoH)
Any PSTN/IP line calls placed on hold will provide MoH to the external party. The Z-60 system also supports custom music on hold file upload. The supported format is
Mute
The Mute feature allows the user to disable the handset transmitter or the hands-free microphone.
Network Address Translation (NAT)
Z-60 allows you to direct incoming traffic from the WAN (identified by Protocol and External port) to an internal server with a private IP address on the LAN. Port translation and Port Triggering are also supported. A maximum 32 entries can be configured. Z-60 also supports integration with a DMZ host.
Numbering Plan
The Z-60 numbering plan (Voice>System>Numbering Plan) refers to the structure of access numbers to the various resources that are part of the system. The Z-60 also allows for a flexible numbering configuration for the various system resources.
The following parameters can be programmed in the Numbering Plan.
Extension Number Range
FXS Phone Number. FXS phone number must be a number within the Extension Number Range
Operator Code and Primary and Secondary Operator Extensions for day and night
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AA & VM Service Number. Access code for the VM/AA ports
Virtual Extension Number
PSTN Line Number
IP Trunk Number
Trunk Group Number
All Paging Number
Paging Group Number
UCD Group Number
Pickup Group Number
System Speed Dial Number
Call Park Number
On-Hook Dialing
Station Features
IP20xx telephones can make outgoing calls without lifting the handset and monitor the dialing status through the built-in speaker. The key lamp will light when dialing.
Operator Call (Call Attendant)
A system extension can be designated as the operator by assigning this attribute in programming under Voice>System>Numbering Plan>Operator Code (Configuration). A unique primary operator and unique alternate operator may be assigned for day mode and night mode.
When an extension dials the Operator Directory Number (Default = 0, Voice>System>Numbering Plan>Operator Code), or an outside party dials the Operator Directory Number from an automated attendant menu, these calls will be stored in the Operator Queue. The Operator Queue is first-in­first-out to service these calls. For incoming trunk calls during the wait time, the calling party will hear music on hold.
A secondary (alternate) operator position can be designated for common sharing of incoming operator calls during peak traffic period. If the operator does not answer a call within the Operator Reroute Time (programmable from 15 to 180 seconds, default 0 (inactive)), the call is forwarded to the alternate operator. If the Secondary Operator does not answer the call within the Operator Reroute Time, or if the alternate operate is not programmed, the call is forwarded to the primary Operator’s mailbox.
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Z-60 Technical Manual
Outside Line Calling
To make an outside line call, dial a local or long distance telephone number. After dialing the digits you may either press the soft key corresponding to DIAL on the LCD, or wait for the phone inter­digit timer to time out allowing the system to automatically complete the call.
The Z-60 chooses a line to dial out (FXO line, IP trunk, networked Z-60 system) based on the programming in the Call Routing Table. If it includes “p” in the phone number, and the call is dialed through PSTN Trunk, it will pause for a pre-configured time.
To make an outside call, dial a PSTN, an IP Trunk or a Trunk Group number first. After hearing dial tone, dial the phone number.
Paging
The Z-60 system supports paging to the speaker of a IP phone. Z-60 provides three Paging Groups. Each Paging Group can have up to 49 extensions. When receiving a Page call, the paged IP20xx extension can answer the call by pressing the “Answer” soft-key.
Paging (All/Group) / Paging Answer
Paging can be initiated from any Z-60 extension. Dialing a Paging Group Directory number allows an extension to broadcast a page to all assigned members of the selected paging group.
Z-60 provides a Paging Range to define the paged extensions.
LAN: All assigned extensions on the LAN side are paged.
WAN: All assigned extensions on the WAN side and the extensions that are connected to the same router (in the same subnet) with Z-60 are paged.
Both: All extensions on the LAN and WAN are paged.
Operating Conditions
1. Z-60 provides three Paging Groups. Each Paging Group can have up to 49 extensions.
2. When receiving a Page call, the paged IP20xx extension can answer the call by
pressing the “Answer” soft-key.
Paging Allow / Deny
You can block one-way pages (internal, group, and all page) over the IP telephone speaker by dialing the Page Deny code.
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Station Features
Operation:
To Activate Page Deny dial *99 To Cancel Page Deny dial **99
Parental Control
Using the settings located under Advanced Setup>Parental Control, the Z-60 can be configured to restrict access to the WAN based on time of day, day of week, username and MAC address. URL filtering may be used to block access to specific URLs.
Pause Insertion
Pause Insertion is used to generate an intentional delay in dialing on Outgoing FXO line calls. A pause can or a combination of pauses may be stored in the dialed number, Call Routing Table or a Speed Dial number (IP20xx also supports the ability to program the pause in Phonebook). “P” or “p” is used as the Pause digit.
Phone Book
The IP20xx provides station users with a Phone Book, with each entry contains a user programmed telephone number and user name. The phonebook number can be an extension number, telephone number, or IP address.
Phone Lock/Unlock
Use the Phone Lock feature to prevent unauthorized outside calls from being dialed from your extension. A locked extension will continue to receive incoming calls and the station user can continue to place and receive intercom calls. Outgoing Trunk calls are blocked.
Operation:
To Activate Phone Lock dial *97 + (Password). To Cancel Phone Lock dial **97 + (Password).
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Z-60 Technical Manual
Phone Reset – Default
Z-60 extension features can be returned to default setting.
Operation:
Dial *69 + (Extension/Administrator password).
Phone Reset – Feature Keys
The Phone Reset – Feature Keys option is used to reset all feature keys on the selected IP20xx phone to their default settings in Z-60.
Feature Access Code:
Dial *68 + (Password).
Plug & Play
The IP20xx telephone will automatically register to the Z-60 when connected to the system’s LAN port. The Z-60 will assign a valid extension number to the telephone.
When an IP20xx and the Z-60 are connected to the same Router, Z-60 will assign a valid extension number to the IP20xx.
Print Server
A printer connected to the Z-60 USB port can be made accessible to other devices on the Z-60 LAN. Enabled under Advanced Setup>Print Server.
PSTN Backup
In case of a power failure, the Z-60 automatically switches the first PSTN line to the single-line analog phone. Other PSTN lines are not supported during power failure.
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Station Features
PSTN (FXO) Lines
The Z-60 supports up to six PSTN (FXO) lines for termination of loop start analog CO circuits. Each of these lines supports caller ID name and number. The PSTN line access code is programmed in Voice>System>Numbering Plan.
Quality of Service (QoS)
The Z-60 system provides two methods to achieve voice quality of service, DSCP Marking and Bandwidth Control (Advanced Setup>QOS).
DSCP marking attaches a value to IP packets sent to the WAN based on the packet type, RTP, TCP, other.
When Bandwidth Control is enabled, IP packets forwarded from the LAN side to the WAN side are separated according to their traffic type. By setting an upper limit for bandwidth and assigning bandwidth to voice packets, those packets are given priority when forwarded. There are three types of traffic - RTP, Signaling and Other. It is possible to ensure quality by giving priority to RTP packets. When Bandwidth Control is disabled, the QoS feature is disabled.
Registration Server
The Z-60 combines Proxy and Registrar servers in its application. For a Registrar server, it acts as the front end to the location service for a domain, reading and writing mappings based on the contents of REGISTER requests. The location service is then typically consulted by a Proxy server.
Reminder Tone
An IP20xx station user will hear stutter dial tone to remind the user that Do Not Disturb or Always Call Forwarding is enabled on the station. Stutter dial tone is also heard if you have a message waiting indication.
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Z-60 Technical Manual
Remote SIP Phone Connection
The Z-60 supports connection of remote IP2061 phone. When the Z-60 is used as the router, VPN connection is not supported. When Z-60 is used behind a third-party router, VPN connection is required.
Remote IP20xx Programming Examples
Single Remote IP20xx Telephone Programming Conditions
1. The WAN IP address on the Z-60 must be a public IP address.
2. The WAN IP address on the off-premise IP20xx can be public or private.
3. The Remote side routers must support Universal Plug and Play (UPNP).
4. A VPN is not required for a single remote IP20xx.
5. If UPNP is enabled (Default) the telephone will automatically configure.
6. Does not require additional ports to be opened.
7. The IP20xx will not connect if the WAN DHCP IP address changes on the Z-60.
8. If DNS is used on the Z-60, then program the DNS address in the IP20xx.
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Multiple Remote Phones Programming Example
1. A VPN is required between the Z-60 and multiple remote IP20xx telephones.
Station Features
2. The VPN router on the Z-60 must have a public IP address.
3. All remote IP20xx stations must be on different subnets.
4. The VPN tunnels must be able to communicate for remote IP20xx extensions to
talk to one another.
IMPORTANT! The quality of IP/SIP-based applications is dependant upon variables such as
available bandwidth, network latency, and quality of service (QoS). Each of these variables is controlled by the LAN/WAN administrator and/or carrier. Because these variables are not under Z-60 control, Z-60 cannot guarantee the performance of IP/SIP product deployed on an IP network. Third party equipment, such as DSL routers, are not under the control by Z-60.
Router
The Z-60 system has a build-in router. The Z-60 can also be configured to operate behind a third­party router.
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Z-60 Technical Manual
Service Mode Change
The Operator position can use a programmed key or feature access code to change Z-60 Service Mode.
Operation:
To enable Day Mode dial *791 from an operator position. To enable Night Mode dial *792 from an operator position. To enable Time Mode dial *793 from an operator position. To perform Service Mode Switch dial *790 from an operator position.
Operating Conditions
1. *790 can be used to switch the Service Mode from Day to Night Mode or Night to Day Mode.
2. If the Service Mode is the Time Mode setting, using *790 will temporarily change the
Service Mode until the next Time setting programmed in the Time Service Mode.
3. When feature code *790 is programmed on a programmable line key, the LED for that
key will indicate the Service Mode setting: Day/Time Mode = No LED; Night Mode = Lit LED.
4. The Service Mode Change feature can only be performed from the Operator position.
5. When the system is manually placed in Day Mode or Night Mode, the system will remain
in that mode until manually changed to another mode.
6. Service Mode does not apply to DID calls ringing directly to an extension or UCD Hunt
Group. In these cases incoming calls will continue to ring the UCD Hunt Group/Extension regardless of the active Service mode.
SIP Trunk
Z-60 can register up to twelve SIP trunks from a maximum of four unique SIP proxies. SIP trunks are programmed in Voice>Trunk>IP Trunk. The SIP Trunk access code is programmed under Voice>System>Numbering Plan:Start IP Trunk number.
Bandwidth requirement for G.711 SIP trunks is 100 Kbps per call.
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Station Features
Station Message Detailed Recording (SMDR)
The SMDR feature (Voice>SMDR) allows the administrator to track all incoming and outgoing outside call traffic. Call traffic is tracked chronologically by extension number. SMDR is output from the standard Syslog (None/LAN/WAN/Both). SMDR information includes:
Trunk Line
Extension number
Time and date the call was placed
Number dialed
Duration of the call.
Z-60 also provides Outgoing Call Duration Start Time to the PSTN call. This is used to program a minimum call length time in seconds that a call must exceed before the SMDR record is generated.
Note: There is a 1MB size limit to the stored SMDR file.
System Speed Dial
The Z-60 has the ability to store frequently dialed numbers for speed dialing (Voice>System>Numbering Plan>System Speed Dial>Configuration). These Speed Dial Numbers are accessed by their assigned Speed Dial Directory Numbers. The Speed Dial Directory Numbers are assigned in the Numbering Table.
Up to 100 Speed Dial numbers can be programmed in the system.
Speed dial numbers can be imported into the Z-60 or exported. File format is CSV.
Speed Dial numbers can be up to 20 digits in length.
Speed dial calls are subject to all call restriction, class of service and call routing programming at the system, line and extension.
The dial digits output to the trunk are not displayed on Z-60 phone LCD.
System Time and Date
The Z-60 system provides a built-in time clock to track the System Time for certain features such as day/night service mode. The clock has the ability to automatically synchronize with a Network Time Protocol (NTP) server through the internet.
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Z-60 Technical Manual
The Z-60 also supports a manual time setting. Since the Z-60 does not support battery backup, the time setting may need to be reset when rebooting the Z-60.
System Time and Date can be applied to any IP20xx station that resides on system’s LAN side or on the WAN side if utilizing the same router as the Z-60.
Z-60 System Networking (IGW Group)
The IGW Group feature (Voice > System > IGW Group) allows up to ten Z-60 systems to be connected through the internet to form a private voice network. In this configuration, an outgoing call from one Z-60 extension could be routed through another Z-60 via the Call Routing Table. This configuration also enables extension users to make direct station-to-station calls from one Z-60 to an extension at a remote Z-60.
The Z-60 shares its PSTN or IP Trunks with other Z-60 systems in the private voice network. Extensions belonging to other Z-60 systems can make outside calls through those shared trunks.
IGW Group Characteristics
An IGW Group consists of one master Z-60 and up to nine remote Z-60 systems.
The master Z-60 must have a public IP address. The public IP address can be a static IP address or a Domain Name (DDNS).
All Z-60 systems in an IGW Group share a common password for authentication.
The master Z-60 verifies the received password and name. If the password is valid and the name is not duplicated, the master Z-60 sends the IGW list to all remote Z-60s.
Transfer / Recall
Transfer is used to transfer calls from one extension to another destination. The destination can be another Z-60 extension, voice mailbox, outside phone number, networked Z-60 system, or UCD hunt group. When transferring a trunk call to another extension, if the call is not picked up within 30 seconds, the call will be recalled back to the transferring extension. The Z-60 phones support Blind Transfer and Screened Transfer.
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Station Features
Trunk Group
The Trunk Group feature (Voice>Trunk>Trunk Group) is used to assign each PSTN trunk and IP trunk to a specific Trunk Group and assign a priority to that group. Each trunk can be assigned to only one Trunk Group. The Trunk Group assignment is used for trunk pool access. If assigning PSTN trunks and IP trunks to the same Trunk Group, the trunk access sequence will depend on the access priority and the search order.
The Z-60 supports a maximum of four trunk groups.
All PSTN trunks are assigned to default Trunk Group 1 and all IP trunks are assigned to default Trunk Group 2.
You can assign IP trunks first or PSTN trunks first when programming PSTN and IP trunks in the same trunk group. This will take effect if call the routing entry’s destination has been set as Group.
Trunk Ring Type
Each PSTN (FXO) line and IP trunk line can be programmed with one of ten unique ring tones. This is programmed in Voice>Trunk>Trunk Group.
UCD (Uniform Call Distribution) Group (or Hunt Group)
The Z-60 supports four UCD Groups. Each UCD Group can have up to 50 members. There are three UCD Group modes – All Ring, Linear, and Distributed:
All Ring Mode – Incoming Trunk calls ring all member extensions simultaneously.
Linear Mode – The incoming call is put into a queue and then distributed starting with the first programmed extension. The amount of time the call will ring at each phone is programmable up to 120 seconds.
Distributed Mode – The incoming call is put into a queue and then distributed starting with the extension following the last extension called. The amount of time the call will ring at each phone is programmable up to 120 seconds.
If more than one call rings in at the same time, the first agent to go off-hook is connected to the call that has been ringing the longest.
Unanswered trunk calls will be forwarded to a Reroute destination after the Reroute timer expires. The Reroute destination can be an automated attendant menu, extension, or virtual mail box.
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Missed UCD Group calls are recorded in UCD Call Log and may be viewed through the browser (Voice>System>UCD Call Log). The call log records the last 100 missed UCD Group calls.
UCD Group Login / Logout
Members of UCD Hunt Groups can log in or out of the hunt group using feature access code *91 to log in and **91 to logout. If an extension is a member of more than one UCD Group, the login/logout function affects their status for all groups.
If all extensions are logged out of a group, the call will ring until the UCD no answer timer expires then follow the programmed reroute destination for the hunt group.
Operation:
To Activate (Log On) dial *91 To Cancel (Log Off) dial **91
Universal Plug and Plan (UPNP)
The Z-60 supports UPNP (Advanced Setup>Upnp) allowing IP20xx phones to seamlessly discover the Z-60 Intelligent Gateway from the LAN or WAN.
Volume Control
IP20xx telephones are equipped with an up/down volume control that is used to adjust the following volume levels:
Ringer
Handset
Speaker Headset
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Station Features
Web Management
IP20xx telephones support Administrator and User level web management. The Administrator can access telephone product and IP address Information, Network, Phone, Software Upgrade, SIP, System, and Phonebook programming. User level access has a limited programming set and does not include the Software Update programming.
Wizard Setup
The Z-60 has a setup Wizard that guides the installer through a simplified, step-by-step operation to configure the Z-60 basic system parameters. The setup Wizard will automatically start automatically when the Z-60 is powered up for the first time or if the system is reset to the default configuration via the reset switch on the Z-60 unit.
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Auto-Attendant and Voice Mail System Overview
The Z-60 Automated Attendant can greatly enhance business productivity by providing either a full- time automated attendant to handle all incoming system calls or a part-time Automated­Attendant to handle overflow traffic. The Voice Mail Module provides up to 32 hours of recording time that is shared by all extensions. The system can handle six simultaneous calls.
Automated Attendant (AA) Features
The Automated Attendant provides an incoming caller with a customized welcome greeting and specific prompts that will describe the options available to the caller.
Automated Attendant Service Mode
The Automated Attendant supports three different service modes: Working, Holiday and Temporary. Each service mode plays different greeting messages.
Working Mode: Follows the Working Time setting to play the greeting.
Working Time: Used to program the working time per weekday. If the current time is within the programmed time, the Day Greeting message is played. If the current time is outside of the programmed time, the Night Greeting message is played.
Lunch Break Time: This time is applied during Day time only. The Lunch Greeting message is played.
Holiday: Allows you to configure 20 days as off-duty holidays in Holiday mode. On-duty holiday is considered as Working time.
Holiday Mode: Always plays the Holiday Greeting message. Temporary Mode: Plays the Temporary Greeting message. If the Temporary greeting message
does not exist, the Working mode is followed to play greetings. The system administrator can change the Service Mode remotely. Please refer to Change the
Greeting Mode on page 87.
Automated Attendant Service Menus
The Z-60 provides ten automated attendant service menus that can be configured to answer calls based on time of day, incoming line or DID/DNIS number. Each menu supports up to five greetings: Day, Night, Lunch, Holiday, and Temporary.
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Programming Menu Overview
Automated attendant menus can be programmed to answer calls from specific DID/DNIS numbers and trunks.
Program an automated attendant menu as the answering position for a specific trunk under Voice>Trunk>Answering Position.
Program an automated attendant menu as the answering position as the destination in the DID table under Voice>Trunk>Trunk DID.
Automated Attendant Single Digit Table
Each attendant menu is also fully programmable to allow each key on the dial pad 0-9 to initiate a specific option. Under Voice Mail>General>Automated Attendant then choose Single Digit Table Configuration.
The specified digits can be from 0 to 9. One digit is reserved for the Operator code (Default = 0) and another is reserved for the Dial by Name feature (Default = 6), if that feature is enabled. The remaining digits can be programmed as null, extension number, virtual extension number, or a UCD group number as the destination.
When adding this setting, the administrator may need to update the greeting messages.
Dial by Name
The system allows first and last name programming for each extension’s mailbox. Each mailbox extension can also record a personal name (press “5” when entering the mailbox). The dial by name feature is not active until the first and last name is programmed in the system and the mailbox name is recorded.
From an automated attendant menu the caller can access the dial by name directory by pressing the associated digit from the single-digit table.
During the dial by name process, a voice prompt is played asking the caller to input the name. The dialed name is completed when the caller presses the # key or stops entering digits for 5 seconds.
After the caller inputs the name, the AA compares the dialed name with the activated first name and last names. The AA will play the matching extension’s name file. If the entry matches two or more extension names, the extension name files are played one after the other by the extension number. The interval between two name files is 5 seconds.
When the caller hears a matching name, the caller dials “1”. The AA will transfer the call to the extension of the matching name (if the match is a virtual extension, the call is answered by the virtual extension’s mailbox). Any digit dialed, other than “1” is ignored.
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If there is no name match or the caller does not dial “1” after playing the matched names, the AA will play a warning message and then play a voice prompt asking the caller to select the next operation. Press “1”, to input a name again. Press “2” to return to the to AA greeting.
DTMF Digit Detection
The AA supports receiving DTMF detection using RFC2833, In-Band DTMF, and SIP-INFO.
Automated Attendant Call Routing Destination
When the AA answers a call, the caller can dial one or more digits to reach a destination:
Extension Number. Virtual Extension Number. UCD Group Number. Operator. Dial by Name Directory.
“*” to access an internal system mailbox to check messages.
“#” to access the DISA feature.
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Programming Menu Overview
Voice Mail (VM) Features
32 Hours Recording Time
The Z-60 embedded voice mail system provides up to 32 hours of recording time that is shared by all extensions. When voice mail reaches 90% capacity, “Message Full” is displayed on all IP20xx telephones. When the voice mail system is full, calls will be released immediately after the caller is prompted to leave a message.
50 Extension Voice Mailboxes
Z-60 embedded voice mail system supports 49 IP extensions and 1 SLT extension. Each extension has a voice mailbox. For IP extensions, the voice mailbox is formed automatically when the extension number is added in the Phone Extension table.
50 Virtual Voice Mailboxes
Virtual Mailboxes can be used as a secondary mailbox, group or department mailbox, announcement greeting, or guest mailbox. The virtual voice mailboxes can also be programmed as the Destination for specified DID telephone numbers. The personal greeting can be used as a main greeting.
200 Voice Mail Messages per Mailbox
The maximum number of voice mail messages per mailbox is 200. The maximum recording length for each message is 30 minutes. Each message can be saved for 1 - 30 days or until the user deletes the message.
The total number of messages in the mailbox is played when entering the voice mailbox. If you have 99 or more messages in your mailbox, the system will play “99”. Voice mail will play a warning message and then release the call when the mailbox has no room to store new messages.
Announcement Message
Using the virtual mailbox feature, you can program a mailbox to play a specific announcement such as an advertisement or directions.
Add a virtual mailbox.
Record the advertisement as the greeting message of the mailbox.
Disable “Leaving Message” of the virtual mailbox so that callers will not be prompted to leave a message.
To enable, program the virtual mailbox as the trunk answering position or the destination of the specified phone number in the DID Table to play the advertisement. After playing is complete, the call is released.
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This feature also allows you to program the virtual mailbox in the AA menu single digit table. After listening to the message, the caller is returned to the AA menu.
Email Notification
The voice mail system supports voice mail notification via email when the user receives a new voice mail message. The voice mail system supports adding an attachment in a WAV format (PCMU and PCMA format).
Note: Be patient, it may take several minutes for the email notification to appear in your email
inbox. If the email notification does not appear in your inbox after a few minutes, check your spam filter to make sure the notification message is not there.
Envelop information indicates:
Time and date of the message received.
Sender information (Caller ID and Contact Number).
Mailbox status (New and old message count).
Programmable email header. Default = “You have a new voice mail message in your mailbox.).
Voicemail Tag.
When the email with the message is transmitted successfully, the message can be programmed as “Save as New” (Default / Recommended), “Save as Old” or “Delete” (Not recommended) in the voice mailbox. The selection is programmable on a per mailbox basis.
IMPORTANT! Email notification and .wav file attachment forwarding is based on best effort. Z-60
cannot guarantee the delivery of email notification and file attachment since the email service provider and network are outside of the control of Z-60. The email service provider must support SMTP forwarding for this feature. Check with your email provider to ensure SMTP forwarding is supported before attempting to use this feature.
Voice Mailbox Access
A user can access their voice mailbox via the following methods:
Press the Message key from the user’s IP20xx telephone and then enter the voice mail password.
Dial the voice mail access code (default = 400) from the user’s IP20xx telephone and then enter the voice mail password.
Dial the voice mail access code (or press the Message key) from another extension. The press “*” and then enter the user’s mailbox number and password when prompted.
Enter the voice mailbox from an outside number through an automated attendant menu. Press “*” at the automated attendant greeting. Enter a mailbox number and password when prompted.
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A virtual mailbox is accessible from any IP20xx extension. Press the Voice Mail key and then
Programming Menu Overview
press “*” and enter the virtual mailbox number and password.
Reviewing Messages
Voice mail messages are played one at a time. At the end of each message, the following options are played:
To listen to this message again, press 1.
To save this message and listen to next message, press 2.
To delete , press 3.
To forward to another mailbox, press 4.
To reply press 5.
To listen to the previous message, press 6.
To rewind five seconds press 7.
To pause playback press 8.
To forward five seconds press 9.
When finished, press the # key.
If the VM user dials an invalid digit (0/*), the instruction message will play.
Forward Messages to Other Mailboxes
When listening to voice mail messages, the voice mail user can press “4” to transfer the message to another mailbox. The user is asked to input the destination. The destination can be one of the following:
Mailbox number.
Distribution List 1 (press “1”).
Distribution List 2 (press “2”).
Distribution List 3 (press “3”).
All other mailboxes (press “0”).
After entering the destination, the user is asked to add a comment for the forwarding message. If Yes, the user can record a comment. When the destination listens to the message, the comment is played before the message.
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Leave a Message at Another Extension(s)
Every voice mail user can record a voice mail message and send the message to a distribution list or all mailboxes. After accessing your voice mailbox press 6. The destination can be another mailbox, Distribution List, or all mailboxes.
Message Folders
There are four message folders in the Z-60 system, URGENT, NEW, SAVED, and DELETE folders.
URGENT Folder + NEW Folder:
If a caller presses “*” to end the recording of a new message, the message will be saved into URGENT folder. If the caller presses “#” or hangs up to end the recording, the message will be saved into NEW folder.
To listen to an Urgent or New message, access your voice mailbox and press “1” when you hear the prompt, “To listen to new messages, press 1.” The total number of URGENT and NEW messages is played first (“You have xx new message(s) .”) The system will play back URGENT messages before playing NEW messages.
Press “0” or “*” when listening to a message to replay the message.
If you hang-up when listening to a message, that message is moved to the SAVED folder.
SAVED Folder:
After listening to a message in the URGENT or NEW folder, the message is moved to the SAVED folder.
To listen to a Saved message, access your voice mailbox and press “2” when you hear the prompt, “To listen to saved messages, press 2.” The total number of SAVED messages is played first (“You have xx saved message(s) .”)
Pressing “0” or “*” when listening to messages will play the option menu.
DELETE Folder:
Deleting a message in the URGENT, NEW, or SAVED folder will move the message to the DELETE folder.
To recove a previously deleted message press “3” when playing “To recover a previously deleted message press 3”. The total number of DELETED messages (“You have xx message(s)”) is played before playing any messages. The system will then start playing through the deleted messages. Press “*” when listening to a message to recover.
Press “0” when listening to a message to recover to the Saved folder.
When deleting message in the DELETE folder, the message will be deleted permanently.
All messages in the DELETE folder are deleted permanently at Housekeeping Time.
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Programming Menu Overview
Personal Greeting
Every voice mail user can record his or her own voice mailbox personal greeting that is played to callers that are forwarded to their voice mailbox. To record your personal greeting press “3” after accessing your mailbox. Prior to record a new greeting the system will play the current saved personal greeting.
Personal Voice Mail Password
The personal voice mail password is 4 digits in length and at default is set to “0000.” This password is used to access your mailbox and for other Z-60’s features such as accessing the DISA function from an automated attendant menu.
To update your voice mailbox password press 4 after entering your mailbox.
Reply to a Message
When listening to a message, the voice mail user can press “6” to reply a message to the mailbox of the extension that left the original message. The extension must be an internal Phone extension or a virtual extension.
Message Backup
When defaulting the Z-60 system to factory settings, all message folders are purged. In order to preserve the files they must be manually backed up prior to the system default.
When connecting to the system through FTP, the following directories should be backed up:
/var/usb/disk1/vm/Msg: stored contents of all message folders.
/var/usb/disk1/vm/Greeting: all personal greetings.
/var/usb/disk1/vm/Name: all Display Name files.
Management Menu
Administrator Mailbox
Mailboxes in the system can be configured as “Administrator Mailboxes” in the system. When enabled as administrator these mailbox have access to the Management Menu after logging into their mailbox. The Management menu enables:
Record day, night, lunch, holiday and temporary greetings for automated attendant menus 1-
10.
Record automated attendant greetings for language 1 and language 2
Change the active greeting mode for an attendant menu
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Add or delete virtual mailboxes
Clear messages in a virtual mailbox
Program a Mailbox as an Administrator:
1. From the Z-60 browser programmer go to Voice>Voicemail>Phone Extension
2. Find the extension you want to enable as an administrator and click Configure.
3. Change the value of the “Administrator” field to Enable.
4. Click on Save Settings.
Administrator Login:
5. Administrator password.
1. The mailbox must be configured as Administrator
2. From the Z-60 extension log into your mailbox
3. When you hear the prompt press *000000.
4. Follow the prompts to manage attendant greetings and virtual mailboxes.
Change the Greeting Mode
Press “0” after entering the Management Menu. The administrator is asked to select the greeting mode.
1. Press “1” to select Working mode.
2. Press “2” to select Holiday mode.
3. Press “3” to select Temporary mode.
Recording Automated Attendant Greetings
1. Log into the management menu
2. Select the language by pressing 1 for English, 2 for Spanish.
3. Select the Automated Attendant menu number by pressing 0 for for AA Menu 1, “1” for “AA
Menu 2, …)
4. Select the greeting type by pressing “1” for Day greeting; “2” for Night greeting; “3” for
Lunch greeting; “4” for Holiday greeting or “5” for Temporary greeting.
5. Record and save the greeting by following the prompts.
Add a Virtual Mailbox
Press “3” after entering the Management Menu. The Administrator is asked to input a virtual mailbox number. If the mailbox already exists, the warning message “This mailbox exists or is unavailable” is played. If the mailbox does not already exist, a new virtual mailbox is created.
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Programming Menu Overview
Delete a Mailbox
Press “4” after entering Management Menu. The Administrator is asked to input a telephone extension number or a virtual extension number.
1. If you enter a telephone extension, the greeting and all recorded messages are deleted.
The mailbox itself is not deleted.
2. If you enter a virtual extension, the mailbox is deleted.
Change a Personal Password
1. Press “5” after entering Management Menu. The Administrator is asked to input a
telephone extension number or a virtual extension number.
2. If the mailbox exists, the Administrator is asked to input the new password.
Voice Messages
Two Language Service
When both languages are enabled, the automated attendant will play “For language 1, press 1, for language 2, press 2,” before playing the Welcome message. The caller will select language 1 or language 2.
For voice mail, every voice mail user can select Language 1 Only or Language 2 Only in web programming.
Upload a Music on Hold (MoH) File
Z-60 supports uploading an MoH file through the web. Through web programming (Voice > Voicemail > Update MoH File), upload an MoH file with a "mono" format. Z-60 will convert it to MOH files with PCMU and PCMA format, and save them into Z-60.
Note: The Z-60 only supports MOH files in the following format. The supported format is Mono,
PCM signed, 16-bit, 8000 Hz. The maximum file size is 480 KB, approximately 1 minute of recorded audio. Stereo formatted wav files are not supported. Use GoldWave Digital Audio Editor software to convert voice files to the supported format. A trial version of GoldWave can be downloaded at http://www.goldwave.com/release.php.
File Storage
The all voice files serviced for Auto-Attendant and Voice Mail are saved in /var/usb/disk1/vm/vox folder. Some sub-folders are created under the vox folder. It’s a backup, and will be used when changing the codec of the voice files.
vox/pcmu: voice prompts with PCMU codec.
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vox/pcma: voice prompts with PCMA codec
vox/General: Dial Tone files (pcmudial, pcmadial, g726dial),
Ringback Tone files (pcmurb, pcmarb, g726rb), and
Music-on-Hold files (mohpcmu, mohpcma, mohg726).
When changing “VAA Codec” settings, the files in the specified folder and vox/General folder will be copied into /vox to be serviced in the application.
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Voice Mail / Automated Attendant Flowcharts
Automated Attendant
Programming Menu Overview
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Make an Outside Call
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Dial by Name
Programming Menu Overview
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Subscriber Voicemail Flowchart
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Leave a Message
Programming Menu Overview
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Mailbox Administer Flowchart
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Listening to Messages
Programming Menu Overview
Note: The flowchart does not display the operation if the user dials 7, 8, or 9 when listening to
messages.
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Delete All Messages
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Record a Personal Greeting
Programming Menu Overview
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Change a Mailbox Password
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Record Your Name
Programming Menu Overview
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Leave a Message at Another Extension
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Transfer a Message to Another Mailbox
Programming Menu Overview
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Message Reply
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System Administrator’s Voicemail Flowchart
Programming Menu Overview
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Change the Greeting Mode
Note: For the Temporary Greeting mode, the Temporary Greeting message is played. If the file
does not exist, the Working mode is followed for playing the Greeting messages.
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Recording Greetings
Programming Menu Overview
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