Mira REALM User Manual

1

MIRA REALM

INSTALLATION AND USER GUIDE

THERMOSTATIC MIXER

These instructions must be left with the user.

2

CONTENTS

Introduction 2

Recommended Usage 3

Patents and Design Registration 3

Safety : Warnings 3

Pack Contents 4

Mira Realm 4

Mira Realm with Diverter 5

Specications 6

Pressures 6

Temperatures 6

Flow Rates 6

Thermostatic Shut-down 6

Connections 6

Dimensions 7

Installation 8

Suitable Plumbing Systems 8

General 8

Mira Realm 9

Mira Realm with Diverter 11

Reversed Inlet Supplies 12

Operation 12

Mira Realm Mixing Valve 12

Mira Realm with Diverter 13

Commissioning 13

Maximum Temperature Setting 13

Fault Diagnosis 14

Fault Diagnosis 14

Maintenance 15

SpareParts 16

Mira Realm 16

Mira Realm with Diverter 17

Accessories 18

Notes 19

Customer Service 20

If you experience any difficulty with the
installation or operation of your new
thermostatic mixer, please refer to ‘Fault
Diagnosis’, before contacting Mira Showers.
Our contact details can be found on the back
cover of this guide.

INTRODUCTION

Thank you for purchasing a quality Mira product. To
enjoy the full potential of your new product, please
take time to read this guide thoroughly, having
done so, keep it handy for future reference.

The Mira Realm thermostatic mixer is a
thermostatic shower control with a single control
lever for on/off and temperature control.

A 12 L/Min ow regulator is supplied for high

pressure systems to reduce excessive shower
force.

The thermostatic mixer incorporates a wax
capsule temperature sensing unit, which provides
an almost immediate response to changes in
pressures or temperature of the incoming water
supplies to maintain the selected temperature. An
adjustable maximum temperature stop is provided
which limits the temperature to a safe level.

Inlet lters are tted to protect the thermostatic

cartridge.

Mira Realm: Thermostatic Mixer for connection
to rising, falling or rear entry pipework, supplied
with a deluge head.

Mira Realm with Diverter: Thermostatic Mixer
for connection to rising, falling or rear entry
pipework, supplied with a diverter valve which
gives the option of using the handset, deluge
head or both.

Guarantee

For domestic installations, Mira Showers
guarantee the Mira Realm against any defect
in materials or workmanship for a period of ve

years from the date of purchase (shower ttings

for one year).
For non-domestic installations, Mira Showers

guarantee the Mira Realm against any defect in
materials or workmanship for a period of one year
from the date of purchase.

For terms and conditions refer to the back cover
of this guide.

3

Recommended Usage

Application

Valve with

Fittings

Domestic

ü

Light Commercial

ü

Heavy Commercial

û

Healthcare

û

Patents and Design Registration

Patents:

GB: 2 291 693, 2 392 225, 2 422 886
Euro: 1 672 257 DE FR GB IT NL SE
USA: 7 240 850

Patent Applications:

Euro: 07015846.4
USA: 2006-0124758-A1, 12/718 576

SAFETY : WARNINGS

Mira thermostatic mixers are precision engineered
and should give continued safe and controlled
performance, provided:

1. They are installed, commissioned, operated and
maintained in accordance with manufacturer’s
recommendations.

2. Periodic attention is given, when necessary,
to maintain the product in good functional
order.

Caution!

1. Read all of these instructions.

2. Retain this guide for later use.

3. Pass on this guide in the event of change of

ownership of the installation site.

4. Follow all warnings, cautions and instructions
contained in this guide.

5. Anyone who may have difculty understanding

or operating the controls of any shower should
be attended whilst showering. Particular
consideration should be given to the young,

the elderly, the inrm or anyone inexperienced

in the correct operation of the controls.

6. Rapid/Excessive movement of the ow and/

or temperature control levers may result in
momentary unstable blend temperatures.

7. Care is required when adjusting flow or
temperature, make sure that the temperature
has stabilised.

8. When this product has reached the end of its
serviceable life, it should be disposed of in a
safe manner, in accordance with current local
authority recycling, or waste disposal policy.

9. The function of a thermostatic mixing valve
is to deliver water consistently at a safe
temperature. In keeping with every other
mechanism, it cannot be considered as
functionally infallible and as such, cannot
totally replace a supervisor’s vigilance where
that is necessary. Provided it is installed,
commissioned, operated and maintained
within manufacturers recommendations, the
risk of failure, if not eliminated, is reduced to
the minimum achievable.

4

PACK CONTENTS

Tick the appropriate boxes to familiarise yourself with the part names and to conrm that all of the parts

are included.

q 2 x Concealing Plates

q 2 x Compression Nuts (15 mm)

q 2 x Olives (15 mm)

q 5 x Wall Plugs

q 2 x Fixing Screws

q 1 x 2.5 mm Hexagonal Key

q 1 x ‘O’ Key

q 1 x Flow Regulator & Adapter

Documentation

q 1 x Guarantee Registration Document
q 1 x Installation Template

q 1 x Thermostatic Mixing Valve

q 1 x Cartridge Removal Tool

q 4 x Compression Nuts (18 mm)

q 4 x Olives (18 mm)

q 3 x Fixing Screws (Chrome - Wall Bracket)

q 1 x Deluge Head

q 1 x Shower Arm

q 1 x Wall Bracket

q 1 x Rigid Riser

Mira Realm

5

Documentation

q 1 x Guarantee Registration Document
q 1 x Installation Template

q 2 x Concealing Plates

q 2 x Compression Nuts (15 mm)

q 2 x Olives (15 mm)

q 5 x Wall Plugs

q 2 x Fixing Screws

q 1 x 2.5 mm Hexagonal Key

q 1 x ‘O’ Key

q 1 x Flow Regulator & Adapter

q 1 x Thermostatic Mixing Valve

q 1 x Hose Sleeve

q 1 x Cartridge Removal Tool

q 6 x Compression Nuts (18 mm)

q 6 x Olives (18 mm)

q 3 x Fixing Screws

(Chrome - Wall Bracket)

q 1 x Deluge Head

q 1 x Shower Arm

q 1 x Diverter Valve

Mira Realm with Diverter

q 1 x Wall Bracket

q 1 x Rigid Riser

(Long)

q 1 x Rigid Riser

(Short)

q 1 x Showerhead

q 1 x Shower Hose

q 2 x Hose Washers

6

SPECIFICATIONS

Pressures

• Max Static Pressure: 10 Bar.

• Max Maintained Pressure: 5 Bar.

• Min Maintained Pressure (Gravity System):

0.1 Bar (0.1 bar = 1 Metre head from cold tank
base to showerhead outlet).

Note! For gravity fed or other low pressure

systems (0.5 bar or below) do not t the outlet
ow regulator.

• For optimum performance supplies should be

nominally equal.

Temperatures

• Factory Pre-set (Blend) Shower: 41°C.

• Optimum Thermostatic Control Range: 35°C

to 43°C (achieved with supplies of 15°C cold,
65°C hot and nominally equal pressures).

• Recommended Hot Supply: 60°C to 65°C

Note! The mixing valve can operate at
higher temperatures for short periods without
damage, however this could detrimentally
affect thermostatic performance. For safety
and performance reasons it is recommended
that the maximum hot water temperature is
limited to 65°C.

• Cold Water Range: up to 25°C.

• Minimum Recommended Differential between

Hot Supply and Outlet Temperature: 12°C.

Flow Rates

0

5

10

15

20

25

30

35

00.5 1.51.

02

2.5

Flow Rate (L/min)

Supply Pressure (Bar)

OVERHEAD FLOW RATE

HANDSET FLOW RATE

COMBINED FLOW RATE

Thermostatic Shut-down

• For safety and comfort the thermostat will

shut off the mixing valve within 2 Seconds
if either supply fails (achieved only if the hot
water supply temperature is 12°C above the
set blend temperature).

Connections

• Inlets: 15 mm Compression.

• Outlet: ½” BSP Flat Face / 15 mm

Compression

• Standard connections are: hot - left, cold -

right, outlet - top.

7

Dimensions

Mira Realm

413

164

137

153

216

89

1050

35

Mira Realm with Diverter

413

164

1006

313

153

89

216

35

All dimensions in mm

8

INSTALLATION

Suitable Plumbing Systems

Gravity Fed:

The thermostatic mixer must be fed from a cold

water cistern (usually tted in the loft space) and
a hot water cylinder (usually tted in the airing

cupboard) providing nominally equal pressures.

Mains Pressurised Instantaneous Hot Water
System (Combination Boiler):

The thermostatic mixer can be installed with
systems of this type with balanced pressures.
(Recommended Minimum Maintained Pressure:

1.0 Bar).

There is no ow adjustment with this product.

A 12 l/min flow regulator is supplied and is
recommended to be fitted in High Pressure
systems(see Flow Regulator Installation)

Unvented Mains Pressure System:

The thermostatic mixer can be installed with an
unvented, stored hot water system.

There is no ow adjustment with this product.

A 12 l/min flow regulator is supplied and is
recommended to be fitted in High Pressure
systems(see Flow Regulator Installation)

Pumped System:

The thermostatic mixer can be installed with an
inlet pump (twin impeller). The pump must be
installed in a suitable location and in accordance
with its instructions.

General

Installation must be carried out in accordance
with these instructions, and must be conducted by

designated, qualied and competent personnel.

The installation must comply with the “Water
Supply Regulations 1999 (Water Fittings)” or any

particular regulations and practices, specied by

the local water company or water undertakers.
Note! Make sure that all site requirements

correspond to the information given in section:
‘Specications’.

1. The Mixer must not be installed in an area
where it may freeze.

2. For stud partitions alternative xings may be

required.

3. Isolating valves must be installed close to the
Mixer for ease of maintenance.

4. Pipework must be rigidly supported and avoid
any strain on the connections.

5. Pipework dead-legs should be kept to a
minimum.

6. Decide on a suitable position for the Mixer.
The position of the Mixer and the Shower
Fittings must provide a minimum gap of 25 mm
between the spill-over level of the shower tray/
bath and the showerhead (refer to illustration).
This is to prevent back-siphonage. For further
information on the installation of your Shower
Fittings, refer to the Fittings Installation and
User Guide.

Note! Only use Shower Fittings recommended

by the manufacturer or supplier.

25 mm Spill
Over Level

Hose Retaining Ring

Flow Regulator Installation

Flow regulators are supplied with this product

and should be tted in High Pressure systems

to either;

1. Reduce Excessive Force and Flow Rate

2. Reduce Noise through the mixer due to high

or unequal pressures

3. Stabilise incoming supply temperatures

If the shower is approved under the TMV
Approvals Scheme and is to be installed in a

TMV2 or TMV3 application, then tting the ow

regulator may invalidate its compliance due to the

products minimum ow rate requirements set by

the approvals board

9

Mira Realm

1. The thermostatic mixer can be installed with

rear, rising or falling supply inlets. Decide
on the most appropriate method for your
installation, and if necessary, the inlet elbows
can be swivelled to suit.

2. Use the installation template to mark the
positions of the holes for the backplate and
the pipe centres.

For rising or falling supplies the pipe positions

should be set 35 mm from the centre of pipe

to the nished wall at 153 mm centres.

35 mm

3. For solid walls drill the holes for the backplate
with a 6 mm drill and insert the wall plugs.

Note! For other types of wall structure

alternative fixings may be required (not
supplied).

Wall Plug

6 mm Drill

4. For Rear Entry Supplies Only:

a) Drill the holes for the supply pipes at

153 mm centres.

b) Recess the inlet holes Ø 19 mm x 2 mm

deep to allow for the concealing plates.

5. Fit the supply pipework: Hot - Left, Cold

- Right. For rear entry supplies the inlet

pipework should extend 28 mm from the
finished wall surface, for rising or falling
supplies the centre of the pipe should be set

35 mm from the nished wall surface.

Note! If it is not possible to install the mixer

with this pipework conguration complete the

installation then refer to section: ‘Reversed
Inlet Supplies’.

Ø19 mm

28 mm from nished

wall surface

Elbow

Diameter 19 mm
x 2 mm deep

28 mm

153 mm

HOT

COLD

6. Remove the backplate from the mixer by
loosening the grubscrew with a 2.5 mm
hexagonal key.

7. Secure the backplate to the wall using the
screws.

10

14. Temporarily fit the rigid riser pipe and
horizontal arm and wall bracket to the shower
control outlet and mark the position of the wall
bracket. Use a spirit level to ensure the pipe
is vertical. Drill the holes and insert the wall
plugs.

Note! The vertical rigid riser pipe can be

shortened if required. De-burr the pipe ends

before making the nal connection.

15. Fix the wall bracket, rigid riser pipe and tighten

the three compression ttings on the shower

control outlet and horizontal arm.

Note! Care must be taken when tightening

compression nuts so that you do not damage
the plated surfaces.

16. Turn on the hot and cold water supplies and
check for leaks.

17. Thoroughly ush the outlet pipework before

connecting the shower head. Slide the
compression nut and olive over the horizontal
arm and make the connection to the shower
head.

18. Before using the shower, refer to section:
‘Commissioning’.

Apply Silicone Sealant

Concealing Plate

9. Caution! It is essential at this point
that the supply pipework is thoroughly

ushedthroughbeforeconnectiontothe

mixer. Failure to do so may result in product
malfunction and will not be covered under the
guarantee.

10. Fit the compression nuts and olives onto the
pipework.

11. Align the mixer with the pipework and t onto

the backplate.

12. Tighten the compression nuts onto the mixer
with a suitable spanner.

Caution! Take care not to damage the chrome

surfaces.

13. Tighten the grubscrew to secure the mixer to
the backplate.

8. For Rear Entry Supplies Only:
a) Fit the concealing plates over the inlet

pipes.

Note! Apply silicone sealant to the back

face of the ange.

Backplate

Screws

Rigid Riser
Pipe

Horizontal Arm

Wall Bracket

Showerhead

11

Mira Realm with Diverter

1. Refer to ‘Mira Realm, paragraphs 1 to 13’ to

install the mixer.

2. Temporarily fit the rigid riser pipe (short),
diverter, rigid riser pipe (long), horizontal arm
and wall bracket to the shower control outlet
and mark the position of the wall bracket. Use
a spirit level to ensure the pipes are vertical.
Drill the holes and insert the wall plugs.

Note! The vertical rigid riser pipes can be

shortened if required. De-burr the pipe ends

before making the nal connection.

3. Fix the rigid riser pipes, diverter wall bracket

and tighten the four compression ttings on

the shower control outlet and horizontal arm.

Note! Care must be taken when tightening

compression nuts so that you do not damage
the plated surfaces.

4. Turn on the hot and cold water supplies and
check for leaks.

5. Thoroughly ush the outlet pipework before

connecting the showerhead. Slide the
compression nut and olive over the horizontal
arm and make the connection to the shower
head.

6. Connect the shower hose to the outlet of the
diverter. Make sure that the hose washer is

tted.

7. Pass the hose through the parking socket.

8. Stretch the parking socket sleeve over the

hose using the split. Squeeze the parking

socket sleeve to t it into the parking socket.

Ensure the split is at the back.

9. Connect the showerhead. Make sure that the

hose washer is tted.

10. Locate the showerhead in the parking socket.

11. Before using the shower, refer to section:
‘Commissioning’.

Showerhead

Rigid Riser
Pipe (long)

Horizontal Arm

Wall Bracket

Rigid Riser
Pipe (short)

Parking
Socket

Diverter

Shower Hose

Showerhead

Parking
Socket
Sleeve

12

REVERSED INLET SUPPLIES

The Mira Realm thermostatic mixer is supplied
with inlet connections Hot - Left, Cold - Right
as standard. If the hot and cold water supply
pipes have been reversed during installation
the thermostatic cartridge must be removed and
rotated 180°.

1. Isolate the hot and cold water supplies and
operate the control lever to relieve pressure
and drain any residual water.

2. Make sure that the control lever is in the ‘Off’
position. Pointing downwards.

3. Carefully unscrew the grubscrew cover and
loosen the grubscrew.

4. Remove the control lever, the washer and the
indicator trim.

5. Fit the ‘O’ Key and cartridge removal socket
(supplied) onto the cartridge nut and turn
anticlockwise. Unscrew fully and pull the
cartridge from the mixer body.

6. Rotate the Cartridge 180°.

7. Make sure that the two cartridge inlet seals are

tted and carefully push into the body, aligning

the cartridge lugs into the body slots.

Note! Check that the cartridge lug stamped

‘H’ is aligned with the hot inlet supply.

Important! Take care when tting the cartridge

as damage to the cartridge inlet seals may
result in dripping from the shower head.

8. Tighten the nut by turning the ‘O’ key
clockwise.

9. Ret the indicator trim in the same orientation

that you removed it.

10. Fit the washer and the control lever.

11. Tighten the grub screw to secure the control

lever.

Note! Make sure that you push the lever in, to

compress the washer whilst tightening.

12. Fit the grub screw cover.

13. Before using the Shower, refer to section:
‘Commissioning’.

Mira Realm Mixing Valve

The Mira Realm thermostatic mixer is a
thermostatic shower control with a single control
lever for on/off and temperature control.

The Control Lever operates anti-clockwise in the
following sequence:

• Off

• On

• Cold

• Hot

• Maximum Preset Temperature

Maximum Preset
Temperature

Off

OPERATION

Control Lever

Grubscrew

Grubscrew Cover

Washer

Indicator Trim

‘O’ Key

Cartridge Removal
Socket

13

Overhead

Both

Hand
Shower

Mira Realm with Diverter

The Mira Realm thermostatic mixer is a
thermostatic shower control with a single control
lever for on/off and temperature control.

The Control Lever operates anti-clockwise in the
following sequence:

• Off

• On

• Cold

• Hot

• Maximum Preset Temperature

1

3

2

The diverter lever operates as shown above:

• Control Lever Position 1 - Water comes out of

the Overhead Shower.

• Control Lever Position 2 - Water comes out of

the Handshower.

• Control Lever Position 3 - Water comes out

of both the Overhead and the Handshower.

Hub Retaining
Screw

Hub

Grubscrew

COMMISSIONING

Maximum Temperature Setting

Before using the shower the maximum temperature
must be checked to make sure that it is at a
safe level. It has been preset to approximately
41°C at the factory but due to variations in site
conditions the maximum temperature may need
adjustment.

Note! Make sure that the hot water temperature is

at least 55°C and that there is sufcient supply.

1. Turn on the shower to the maximum
temperature (i.e. fully anticlockwise) and allow
the temperature to stabilise.

If the temperature is too hot or too cold, turn

off the shower and adjust as follows:

2. Make sure that the control lever is in the ‘Off’
position. Pointing downwards.

3. Carefully unscrew the grubscrew cover and
loosen the grubscrew. Remove the control
lever.

4. Turn on the shower to the maximum temperature
by rotating the hub fully anticlockwise and
allow the temperature to stabilise.

5. Unscrew the hub retaining screw with a

2.5 mm hexagon key.

6. Insert the 2.5 mm hexagon key into the centre
of the spindle and engage with the recessed
temperature adjusting screw.

7. Rotate the hexagon key until the required
maximum temperature is obtained at the
shower. Turn anticlockwise to increase the
temperature, or clockwise to decrease the
temperature (¼ turn = approximately 1°C).

8. Once the desired maximum blend temperature
has been achieved turn off the shower.

9. Ret the hub retaining screw.

Washer

Control Lever

Grubscrew
Cover

14

FAULT DIAGNOSIS

If you require a Mira trained service engineer or
agent, refer to section: ‘Customer Services’.

Fault Diagnosis

Symptom:

• Onlyhotorcoldwaterfromthemixeroutlet.

• Outlettemperaturetoohot/toocold.

Cause/Rectication:

• Inletsreversed(hotsupplytocoldsupply).

• Nohotwaterreachingmixer.

• Checktheltersforanyblockage.

• Installation conditions outsideoperating

parameters,refertosections:‘Specications’
and‘Commissioning’.

—————————————

Symptom:

• Fluctuatingorreducedowrate.

Cause/Rectication:

• Check the showerhead,hose and ltersfor

anyblockageandclean.

• Makesurethatthemaintainedinletpressures

arenominallybalancedandsufcient,referto
section:‘Specications’.

• Make sure that the inlet temperature

differentials are sufcient, refer tosection:
‘Specications’.

• Flowregulatorttedincorrectly.

• Airlockorpartialblockageinthepipework.

—————————————

Symptom:

• Waterleakingfromshowerhead.

Cause/Rectication:

• Normalforashortperiodaftershutoff.

• Checkthatthepressuresarenotinexcessof

thespecicationsfortheproduct.

• Renewthethermostaticcartridge.

—————————————

Symptom:

• Showernoisy.

Cause/Rectication:

• Waterpressurehigh.Rectifywater pressure

problem/RenewThermostaticcartridge

• Waterpressure unequal. Rectifywater

pressure problem /Renew Thermostatic
cartridge

10. Make sure that the hub is positioned fully
clockwise.

11. Ret the indicator trim in the same orientation

that you removed it.

12. Fit the washer and the control lever.

13. Tighten the grub screw to secure the control

lever.

Note! Push in the lever when you tighten the

grubscrew.

14. Fit the grub screw cover.

15. Check that the showering temperature is

correct.

15

MAINTENANCE

General

This Product is precision engineered and should
give continued safe and controlled performance,
provided:

1. It is installed, commissioned, operated and
maintained in accordance with manufacturers
recommendations.

2. Periodic attention is given, when necessary,
to maintain the product in good functional
order.

The Mira Realm thermostatic mixer is designed
to need only minimal maintenance in normal
use. The only serviceable parts are the inlet

lters which should be checked and cleaned

every 12 months. If a malfunction occurs with the
thermostatic cartridge then this will necessitate a
complete cartridge replacement.

Note! The cartridge contains no internally
serviceable parts.

If you require a Mira trained engineer or agent,
refer to section: ‘Customer Service’.

Lubricants

Silicone based lubricants must only be used on
the rubber seals.

Caution! Oil based or other lubricant types may
cause rapid deterioration of seals.

Cleaning

The chrome plated parts should be cleaned using
a mild washing up detergent or soap solution,
rinsed and then wiped dry with a soft cloth.

Warning! Many household cleaners contain
abrasive and chemical substances, and should not

be used for cleaning plated or plastic ttings.

Do not use descalents on this product.

Inlet Filters

The inlet lters should be checked and cleaned

as necessary every 12 months.

Note! The inlet lters must not be removed except

for cleaning. If the thermostatic mixer is operated

without the inlet lters tted the warranty on the

product will be void.

1. Isolate the hot and cold water supplies and
operate the control lever to drain any residual
water.

2. Unscrew the grub screw securing the shower
control to the backplate.

3. Unscrew the inlet and outlet connectors.

4. Remove the shower control.

5. Remove the lters.

6. Clean the lters under a jet of water to remove

any lodged particles or replace them.

7. Reassembly is the reversal of the above
procedure.

8. Turn on the hot and cold water supplies and
check for leaks.

Backplate

Inlet

Outlet

Inlet

Inlet Filter

After a period of use the friction device on the
parking socket may become loose, this can be
tightened as follows:

1. Unscrew the ball.

2. Squeeze the parking socket sleeve together

and pull out vertically.

3. Remove the parking socket sleeve from the
hose.

4. Remove the hose, back through the parking
socket.

5. Tighten the screw.

6. Ret all the components in reverse order.

Mira Realm with Diverter

Parking
Socket

Parking
Socket
Sleeve

Ball

Tighten Screw
Through Here

Make sure
the split in the
sleeve is at the
back

16

SPARE PARTS

Mira Realm

1735.123

Overhead Bracket

1735.124

Overhead Pipe

1735.125

Showerhead

1735.114 Valve Seal Pack - Components Identified ‘A’

1735.128 Screw Pack - Not Identified

1735.129 Component Pack - Not Identified

1735.108

Elbow Assy

1735.109

Inlet Pack

1735.110

Outlet
Connector

1735.111

Valve Body

1062474

Cartridge Assy

162476

Backplate

1663.156

Pipe Concealing
Plate

1735.112

Indicator Trim

1735.113

Lever Assy

1663.155

Filter Pack x 2

A

A

A

A

1735.121

Riser Pipe

17

1735.108

Elbow Assy

1735.109

Inlet Pack

1735.110

Outlet
Connector

1735.111

Valve Body

1062474

Cartridge Assy

162476

Backplate

1663.156

Pipe Concealing
Plate

1735.112

Indicator Trim

1735.113

Lever Assy

1663.155

Filter Pack x 2

1735.117

Parking Socket

1735.118

Diverter Lever

1735.119

Hose Sleeve

1735.120

Diverter Assy

1735.123

Overhead Bracket

1735.124

Overhead Pipe

1735.125

Showerhead

1735.127

Handset

1603.105

1.5m Hose

1735.114 Valve Seal Pack - Components Identified ‘D’

1735.115 Diverter Seal Pack - Components Identified ‘A’

1735.116 Diverter Internals - Components Identified ‘B’

1735.122 Riser Kit - Components Identified ‘C’

1735.128 Screw Pack - Not Identified

1735.129 Component Pack - Not Identified

A,B

A,B

A,B

A

A

A

B

B

B

C

C

D

D

D

D

632.73

Hose Seal

Mira Realm with Diverter

18

ACCESSORIES

Wall Mounted Soap Dish
White - 1.1540.278
Chrome - 1.1540.279

Wall mounted for use anywhere in, or
outside the showering area.

Shower Seat

White-2.1536.128
White/Chrome-2.1536.129

For use in or out of the showering
area. Note! Must be installed onto a
solid wall.
Shower seat folds up when not in use

Genuine Mira accessories can be purchased direct from Mira Customer Services (our contact details can
be found on the back cover of this guide) or from approved stockists or merchants.

Premium Shower Seat
White/Chrome - 2.1731.001
Grey/Chrome - 2.1731.002

Stylish, slim-line and robust shower
seat for use in or outside of the shower
area. Folds up when not in use.

Maximum User Weight - 150 kg (23.5
stone) Note! Must be installed onto a

solid wall.

19

NOTES

20

CUSTOMER SERVICE

1150160-W2-A © Kohler Mira Limited, August 2010

Guarantee

Your product has the benefit of our manufacturer’s
guarantee which starts from the date of purchase.
To activate this guarantee, please return your completed
registration card, visit our website or free phone 0800
0731248 within 30 days of purchase (UK only).
Within the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing or
replacing parts or product as we may choose.
If you have not previously activated the guarantee, you will
be required to do so prior to the provision of assistance.
If you do not activate your guarantee our Engineer will be
entitled to charge full payment for the visit (Call out fee
plus parts).

This guarantee is in addition to your statutory rights
and is subject to the following conditions:

● The product must be installed and maintained in
accordance with the instructions given in this user
guide.

● Servicing must only be undertaken by us or our
appointed representative. Note! if a service visit
is required the product must be fully installed and
connected to services.

● Repair under this g uarantee does not extend the original
expiry date. T he guarantee on any replacement parts
or product ends at the original expiry date.

● For shower fittings or consumable items we reserve
the right to supply replacement parts only.

The guarantee does not cover:

● Call out charges for non product faults (such as
damage or performance issues arising from incorrect
installation, improper use, lack of maintenance, build up
of limescale, frost damage, corrosion, system debris or
blocked filters) or where no fault has been found with
the product.

● Water or electrical supply, waste and isolation issues.

● Compensation for loss of use of the product or
consequential loss of any kind.

● Damage or defects caused if the product is repaired
or modified by persons not authorised by us or our
appointed representative.

● Routine maintenance or replacement parts to comply
with the r equirements of the TMV 2 or TMV 3 healthcare
schemes.

What to do if something goes wrong

If your product does not function correctly when you first
use it, contact your installer to check that it is installed
and commissioned in accordance with the instructions in
this manual. Should this not resolve the issue, contact our
Customer Services Te am who will offer you or your installer
advice and if applicable arrange for a Service Technician t o
call. If the performance of your product declines, check in
this manual to see if simple home maintenance is required.
If you require further assistance call our Customer Services
Team.

Extended Guarantees

A selection of protection plans are available that
enable you to cover repair bills for the life of your policy
(excludes Eire). Ring 01922 471763 for more details.

Helpdesk Service

Our dedicated Customer Services Team is comprehensively
trained and can offer help and advice, spare parts,
accessories or a service visit. We will need you to have your
model name or number, power rating (if applicable) and date
of purchase. As part of our quality and training programme
calls may be recorded or monitored.

Mira Showers Website

(www.mirashowers.co.uk)

From our website you can register your guarantee,
download additional user guides, diagnose faults, purchase
our full range of accessories and popular spares, refer to
our FAQ’s and request a service visit.

Spares and Accessories

We maintain extensive stocks of genuine spares and
accessories and aim to provide support throughout the
product’s expected life. Payment can be made by phone
at time of order using most major Credit or Debit cards and
we aim to despatch orders within two working days. Items
purchased from us are guaranteed f or 12 months from date
of purchase. For safety reasons spares exposed to mains
voltages should only be fitted by competent persons.
Returns – i tems can be returned within one month of date of
purchase, providing that they are in good c ondition and the
packaging is unopened. Please obtain authorisation from
our Customer Services Team before return. We reserve the
right to apply a 15% restocking charge.

Service / Repairs

We have a nationwide team of Service Technicians who can
carry out all service or repair work to your product within the
guarantee period and beyond. You have the assurance of a
fully trained Mira Technician, genuine Mira spare parts and
a 12 month guarantee on any chargeable work done.
Payment should be made directly to the Service Technician
who will accept most major Credit or Debit cards.

To Contact Us
UK
Telephone: [phone]

Mon to Fri 8:00 am - 5:30 pm, Sat 8:30 am - 3:30 pm
E-mail: [e-mail]
Fax: [phone]
By Post: Mira Customer Services Dept, Cromwell Road,
Cheltenham, Gloucestershire, GL52 5EP

Eire
Telephone: [phone]

Mon to Thurs 8:45 am - 5:00 pm, Fri 8:45 am - 4:00 pm
E-mail: [e-mail]
Fax: Dublin 01 459 2329
By Post: Modern Plant Ltd (Dublin),
Otter House, Naas Road, Clondalkin, Dublin 22

Mira is a registered trade mark of

Kohler Mira Limited.

The company reserves the right to alter

product specifications without notice.