Service Manual
Pi3505e
Pi3505e/PS
1. SAFETY PRECAUTIONS FOR INSPECTION AND SERVICE
• When performing inspection and service procedures, observe the following precautions
to prevent accidents and ensure utmost safety.
Depending on the model, some of the precautions given in the following do not apply.
✽
• Different markings are used to denote specific meanings as detailed below.
WARNING
• Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
CAUTION
• Indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury. It may also be used to alert against unsafe practices.
• The following graphic symbols are used to give instructions that need to be observed.
Used to call the service technician attention to what is graphically represented
inside the marking (including a warning).
Used to prohibit the service technician from doing what is graphically represented
inside the marking.
Used to instruct the service technician to do what is graphically represented
inside the marking.
1-1. Warning
1. Always observe precautions.
• Parts requiring special attention in this product will include a label containing
the mark shown on the left plus precautionary notes. Be sure to observe the
precautions.
• Be sure to observe the “Safety Information” given in the Operator’s Manual.
WARNING
P-1
WARNING
2. Before starting the procedures, be sure to unplug the power cord.
• This product contains a high-voltage unit and a circuit with a large current
capacity that may cause an electric shock or burn.
• The product also contains parts that can jerk suddenly and cause injury.
• If this product uses a laser, laser beam leakage may cause eye damage or
blindness.
3. Do not throw toner or the toner bottle into a fire.
• Do not throw toner or the Toner Bottle (Imaging Cartridge, Toner Cartridge) into
a fire. Toner expelled from the fire may cause burns.
4. Use the specified parts.
• For replacement parts, always use the genuine parts specified in the manufacturer’s parts manual. Installing a wrong or unauthorized part could cause
dielectric breakdown, overload, or undermine safety devices resulting in possible electric shock or fire.
• Replace a blown electrical fuse or thermal fuse with its corresponding genuine
part specified in the manufacturer’s parts manual. Installing a fuse of a different
make or rating could lead to a possible fire. If a thermal fuse blows frequently,
the temperature control system may have a problem and action must be taken
to eliminate the cause of the problem.
5. Handle the power cord with care and never use a multiple outlet.
• Do not break, crush or otherwise damage the power cord. Placing a heavy
object on the power cord, or pulling or bending it may damage it, resulting in a
possible fire or electric shock.
• Do not use a multiple outlet to which any other appliance or machine is connected.
• Be sure the power outlet meets or exceeds the specified capacity.
• Use only the power cord supplied in the package. If a power cord is not sup-
plied, only use the power cord and plug that is specified in POWER CORD
INSTRUCTION. Failure to use this cord could result in a fire or electrical shock.
• Use the power cord supplied in the package only for this machine and NEVER
use it for any other product. Failure to observe this precaution could result in a
fire or electrical shock.
6. Be careful with the high-voltage parts.
• A part marked with the symbol shown on the left carries a high voltage. Touching it could result in an electric shock or burn. Be sure to unplug the power cord
before servicing this part or the parts near it.
7. Do not work with wet hands.
• Do not unplug or plug in the power cord, or perform any kind of service or
inspection with wet hands. Doing so could result in an electric shock.
P-2
WARNING
8. Do not touch a high-temperature part.
• A part marked with the symbol shown on the left and other parts such as the
exposure lamp and fusing roller can be very hot while the machine is energized. Touching them may result in a burn.
• Wait until these parts have cooled down before replacing them or any surrounding parts.
9. Maintain a grounded connection at all times.
• Connect the power cord to an electrical outlet that is equipped with a grounding
terminal.
10. Do not remodel the product.
• Modifying this product in a manner not authorized by the manufacturer may
result in a fire or electric shock. If this product uses a laser, laser beam leakage
may cause eye damage or blindness.
11. Restore all parts and harnesses to their original positions.
• To promote safety and prevent product damage, make sure the harnesses are
returned to their original positions and properly secured in their clamps and
saddles in order to avoid hot parts, high-voltage parts, sharp edges, or being
crushed.
• To promote safety, make sure that all tubing and other insulating materials are
returned to their original positions. Make sure that floating components
mounted on the circuit boards are at their correct distance and position off the
boards.
1-2. Caution
1. Precautions for Service Jobs.
• A star washer and spring washer, if used originally, must be reinstalled. Omitting them may result in contact failure which could cause an electric shock or
fire.
• When reassembling parts, make sure that the correct screws (size, type) are
used in the correct places. Using the wrong screw could lead to stripped
threads, poorly secured parts, poor insulating or grounding, and result in a malfunction, electric shock or injury.
• Take great care to avoid personal injury from possible burrs and sharp edges
on the parts, frames and chassis of the product.
• When moving the product or removing an option, use care not to injure your
back or allow your hands to be caught in mechanisms.
CAUTION
P-3
CAUTION
2. Precautions for Servicing with Covers and Parts Removed.
• Wherever feasible, keep all parts and covers mounted when energizing the
product.
• If energizing the product with a cover removed is absolutely unavoidable, do
not touch any exposed live parts and use care not to allow your clothing to be
caught in the moving parts. Never leave a product in this condition unattended.
• Never place disassembled parts or a container of liquid on the product. Parts
falling into, or the liquid spilling inside, the mechanism could result in an electric
shock or fire.
• Never use a flammable spray near the product. This could result in a fire.
• Make sure the power cord is unplugged before removing or installing circuit
boards or plugging in or unplugging connectors.
• Always use the interlock switch actuating jig to actuate an interlock switch
when a cover is opened or removed. The use of folded paper or some other
object may damage the interlock switch mechanism, possibly resulting in an
electric shock, injury or blindness.
3. Precautions for the Working Environment.
• The product must be placed on a flat, level surface that is stable and secure.
• Never place this product or its parts on an unsteady or tilting workbench when
servicing.
• Provide good ventilation at regular intervals if a service job must be done in a
confined space for a long period of time.
• Avoid dusty locations and places exposed to oil or steam.
• Avoid working positions that may block the ventilation ports of the product.
4. Precautions for Handling Batteries. (Lithium, Nickel-Cadmium, etc.)
• Replace a rundown battery with the same type as specified in the manufacturer’s parts manual.
• Before installing a new battery, make sure of the correct polarity of the installation or the battery could burst.
• Dispose of used batteries according to the local regulations. Never dispose of
them at the user’s premises or attempt to try to discharge one.
5. Precautions for the Laser Beam. (Only for Products Employing a Laser)
• Removing the cover marked with the caution label could lead to possible exposure to the laser beam, resulting in eye damage or blindness. Be sure to
unplug the power cord before removing this cover.
• If removing this cover while the power is ON is unavoidable, be sure to wear
protective laser goggles that meet specifications.
• Make sure that no one enters the room when the machine is in this condition.
• When handling the laser unit, observe the “Precautions for Handling Laser
Equipment.”
6. Precautions for storing the toner or imaging cartridge.
• Be sure to keep the toner or imaging cartridge out of the reach of children.
Licking the imaging cartridge or ingesting its contents is harmful to your health.
P-4
1-3. Used Batteries Precautions
ALL Areas
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Germany
Explosionsgefahr bei unsachgemäßem Austausch der Batterie.
Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen Typ.
Entsorgung gebrauchter Batterien nach Angaben des Herstellers.
France
Il y a danger d’explosion s’il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d’un type équivalent recommandé par le constructeur.
Mettre au rebut les batteries usagées conformément aux instructions du fabricant.
CAUTION
VORSICHT!
AT TE N T IO N
Denmark
Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering.
Udskiftning må kun ske med batteri af samme fabrikat og type.
Levér det brugte batteri tilbage til leverandøren.
Finland, Sweden
Paristo voi r äjähtää, jos se on virheellisesti asennettu.
Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin.
Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
Explosionsfara vid felaktigt batteribyte.
Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren.
Kassera använt batteri enligt fabrikantens instruktion.
Norway
Eksplosjonsfare ved feilaktig skifte av batteri.
Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten.
Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
ADVARSEL!
VAR OlTUS
VARNING
ADVARSEL
P-5
1-4. Other Precautions
• When handling circuit boards, observe the “HANDLING of PWBs”.
• The PC Drum is a very delicate component. Observe the precautions given in “HAN-
DLING OF THE PC DRUM” because mishandling may result in serious image problems.
• Note that replacement of a circuit board may call for readjustments or resetting of partic-
ular items, or software installation.
1-5. Precautions for Service
• When performing inspection and service procedures, observe the following precautions
to prevent mishandling of the machine and its parts.
Depending on the model, some of the precautions given in the following do not apply.
✽
1. Precautions Before Service
• When the user is using a word processor or personal computer from a wall outlet of the
same line, take necessary steps to prevent the circuit breaker from opening due to overloads.
• Never disturb the LAN by breaking or making a network connection, altering termination,
installing or removing networking hardware or software, or shutting down networked
devices without the knowledge and express permission of the network administrator or
the shop supervisor.
2. How to Use this Book
DIS/REASSEMBLY, ADJUSTMENT
• To reassemble the product, reverse the order of disassembly unless otherwise specified.
TROUBLESHOOTING
• If a component on a PWB or any other functional unit including a motor is defective, the
text only instructs you to replace the whole PWB or functional unit and does not give troubleshooting procedures applicable within the defective unit.
• All troubleshooting procedures contained herein assume that there are no breaks in the
harnesses and cords and all connectors are plugged into the right positions.
• The procedures preclude possible malfunctions due to noise and other external causes.
3. Precautions for Service
• Keep all disassembled parts in good order and keep tools under control so that none will
be lost or damaged.
• After completing a service job, perform a safety check. Make sure that all parts, wiring
and screws are returned to their original positions.
• Do not pull out the toner hopper while the toner bottle is turning. This could result in a
damaged motor or locking mechanism.
• If the product is to be run with the front door open, make sure that the toner hopper is in
the locked position.
• Do not use an air gun or vacuum cleaner for cleaning the ATDC Sensor and other sensors, as they can cause electrostatic destruction. Use a blower brush and cloth. If a unit
containing these sensors is to be cleaned, first remove the sensors from the unit.
P-6
4. Precautions for Dis/Reassembly
• Be sure to unplug the copier from the outlet before attempting to service the copier.
• The basic rule is not to operate the copier anytime during disassembly. If it is absolutely
necessary to run the copier with its covers removed, use care not to allow your clothing to
be caught in revolving parts such as the timing belt and gears.
• Before attempting to replace parts and unplug connectors, make sure that the power
cord of the copier has been unplugged from the wall outlet.
• Be sure to use the Interlock Switch Actuating Jig whenever it is necessary to actuate the
Interlock Switch with the covers left open or removed.
• While the product is energized, do not unplug or plug connectors into the circuit boards
or harnesses.
• Never use flammable sprays near the copier.
• A used battery should be disposed of according to the local regulations and never be dis-
carded casually or left unattended at the user’s premises.
• When reassembling parts, make sure that the correct screws (size, type) and toothed
washer are used in the correct places.
5. Precautions for Circuit Inspection
• Never create a closed circuit across connector pins except those specified in the text and
on the printed circuit.
• When creating a closed circuit and measuring a voltage across connector pins specified
in the text, be sure to use the GND wire.
6. Handling of PWBs
During Transportation/Storage
• During transportation or when in storage, new P.W. Boards must not be indiscriminately
removed from their protective conductive bags.
• Do not store or place P.W. Boards in a location exposed to direct sunlight and high temperature.
• When it becomes absolutely necessary to remove a Board from its conductive bag or
case, always place it on its conductive mat in an area as free as possible from static electricity.
• Do not touch the pins of the ICs with your bare hands.
• Protect the PWBs from any external force so that they are not bent or damaged.
During Inspection/Replacement
• Avoid checking the IC directly with a multimeter; use connectors on the Board.
• Never create a closed circuit across IC pins with a metal tool.
• Before unplugging connectors from the P.W. Boards, make sure that the power cord has
been unplugged from the outlet.
• When removing a Board from its conductive bag or conductive case, do not touch the
pins of the ICs or the printed pattern. Place it in position by holding only the edges of the
Board.
• When touching the PWB, wear a wrist strap and connect its cord to a securely grounded
place whenever possible. If you cannot wear a wrist strap, touch a metal part to discharge static electricity before touching the PWB.
• Note that replacement of a PWB may call for readjustments or resetting of particular
items.
7. Handling of Other Parts
• The magnet roller generates a strong magnetic field. Do not bring it near a watch, floppy
disk, magnetic card, or CRT tube.
P-7
8. Handling of the PC Drum
Only for Products Not Employing an Imaging Cartridge.
✽
During Transportation/Storage
• Use the specified carton whenever moving or storing the PC Drum.
• The storage temperature is in the range between –20°C and +40°C.
• In summer, avoid leaving the PC Drum in a car for a long time.
Handling
• Ensure that the correct PC Drum is used.
• Whenever the PC Drum has been removed from the copier, store it in its carton or protect
it with a Drum Cloth.
• The PC Drum exhibits greatest light fatigue after being exposed to strong light over an
extended period of time. Never, therefore, expose it to direct sunlight.
• Use care not to contaminate the surface of the PC Drum with oil-base solvent, fingerprints, and other foreign matter.
• Do not scratch the surface of the PC Drum.
• Do not apply chemicals to the surface of the PC Drum.
• Do not attempt to wipe clean the surface of the PC Drum.
If, however, the surface is contaminated with fingerprints, clean it using the following procedure.
A. Place the PC Drum into one half of its carton.
1076D001
1076D002
B. Gently wipe the residual toner off the surface of the
PC Drum with a dry, Dust-Free Cotton Pad.
• Turn the PC Drum so that the area of its surface on
which the line of toner left by the Cleaning Blade is
present is facing straight up. Wipe the surface in one
continuous movement from the rear edge of the PC
Drum to the front edge and off the surface of the PC
Drum.
• Turn the PC Drum slightly and wipe the newly
exposed surface area with a CLEAN face of the
Dust-Free Cotton Pad. Repeat this procedure until
the entire surface of the PC Drum has been thoroughly cleaned.
At this time, always use a CLEAN face of the dry
✽
Dust-Free Cotton Pad until no toner is evident on the
face of the Pad after wiping.
P-8
C. Soak a small amount of either ethyl alcohol or iso-
propyl alcohol into a clean, unused Dust-Free Cotton Pad which has been folded over into quarters.
Now, wipe the surface of the PC Drum in one continuous movement from its rear edge to its front
edge and off its surface one to two times.
Never move the Pad back and forth.
✽
1076D003
D. Using the SAME face of the Pad, repeat the proce-
dure explained in the latter half of step 3 until the
entire surface of the PC Drum has been wiped.
Always OVERLAP the areas when wiping. Two
complete turns of the PC Drum would be appropriate for cleaning.
1076D004
NOTES
• Even when the PC Drum is only locally dirtied, wipe the entire surface.
• Do not expose the PC Drum to direct sunlight. Clean it as quickly as possible even under
interior illumination.
• If dirt remains after cleaning, repeat the entire procedure from the beginning one more
time.
9. Handling of the Imaging Cartridge and Print Unit
Only for Products Employing an Imaging Cartridge and Print Unit.
✽
During Transportation/Storage
• The storage temperature is in the range between –20 °C and +40 °C.
• In summer, avoid leaving the Imaging Cartridge and Print Unit in a car for a long time.
Handling
• Store the Imaging Cartridge and Print Unit in a place that is not exposed to direct sunlight.
Precautionary Information on the PC Drum Inside the Imaging Cartridge and Print Unit.
• Use care not to contaminate the surface of the PC Drum with oil-base solvent, fingerprints, and other foreign matter.
• Do not scratch the surface of the PC Drum.
• Do not attempt to wipe clean the surface of the PC Drum.
P-9
CONTENTS
1. SAFETY PRECAUTIONS FOR INSPECTION AND SERVICE .......................P-1
1-1. Warning ....................................................................................................P-1
1-2. Caution .....................................................................................................P-3
1-3. Used Batteries Precautions ......................................................................P-5
1-4. Other Precautions ....................................................................................P-6
1-5. Precautions for Service ............................................................................P-6
GENERAL, MECHANICAL/ELECTRICAL
1. SPECIFICATIONS ...........................................................................................M-1
1-1. Controller Specificationss .........................................................................M-1
1-2. Supporting Client Specifications ..............................................................M-2
2. FUNCTION OVERVIEW OF CIRCUIT BOARDS ............................................M-3
2-1. CLAN circuit board ...................................................................................M-3
DIS/REASSEMBLY, ADJUSTMENT
1. DISASSEMBLY/REASSEMBLY ......................................................................D-1
1-1. Removing parts ........................................................................................D-1
1-2. Checking the assembly ............................................................................D-8
DISPLAYS/SETTINGS
1. CHECKING TOUCH PANEL DISPLAYS .........................................................S-1
1-1. Printer controller/Network interface unit ...................................................S-1
2. CONTROLLER NETWORK SETTING .............................................................S-2
3. SOFT SWITCH ................................................................................................S-3
3-1. Changing soft switch settings ...................................................................S-3
3-2. Soft switch settings ..................................................................................S-5
TROUBLESHOOTING
1. PROBLEMS WHILE PRINTING FROM A COMPUTER ..................................T-1
1-1. Computer printing problems .....................................................................T-1
2. WARM RESTART ............................................................................................T-12
2-1. Overview ..................................................................................................T-12
2-2. Warm restart procedure ...........................................................................T-12
2-3. Warm restart operation ............................................................................T-12
GENERAL,
MECHANICAL/ELECTRICAL
1. SPECIFICATIONS
1-1. Controller Specificationss
Name Pi3505e, Pi3505e/PS
Type Copier printer controller
Di3510/Di3510f : 35ppm
Print Speed
Printer Language PCL5e
ROM
RAM
HDD 2.5 inch IDE interface (Option)
Resolution 600 × 600 dpi
Interface USB 1.1, 10/100BaseT, IEEE1284 (Option)
Network Protocols TCP/IP, NetBEUI, IPX/SPX, IPP, SNMP, HTTP, EtherTalk
Operating
Environmental
Conditions
Font PCL:
Di3010/Di3010f : 30ppm
Di2510/Di2510f : 25ppm
Di2010/Di2010f : 20ppm (U.S. only)
PCL6(XL ver.2.0)
PostScript 3 Emulation (Pi3505e/PS)
16MB Compact Flash Card (Pi3505e)
32MB Compact Flash Card (Pi3505e/PS)
Additional 32 MB (Pi3505e)
Additional 128 MB (Pi3505e/PS)
(Pi3505e/PS only)
Temperature: 10 to 35°C
Humidity: 15 to 85%
Agfa Intellifont 35
TrueType font 10
Bitmap font 1
PS 3 Emulation
Type 1 font 136
M-1
1-2. Supporting Client Specifications
IBM PC and Compatible Computers
CPU Pentium
Memory 32MB or more
OS Windows 98, Windows 98SE, Windows Me, Windows 2000,
Windows XP, Windows NT 4.0
Miscellaneous
Apple Macintosh Computers (Pi3505e/PS only)
CPU Power PC
Memory 64MB or more
OS Mac OS 8.6, 9.2 or later
Should have sufficient memory and resources in the above
Windows and other applications used.
Mac OS X 10.2 or later
M-2
2. FUNCTION OVERVIEW OF CIRCUIT BOARDS
• The circuit boards used in the network interface have the functions described below.
Circuit Board Name Function Overview
CLAN circuit board Enables use of network functions by connecting to the MFB3
Printer Circuit Board Enables use of printer functions by connecting to the MFB3 board.
Network Scan Circuit
Board
Internet Fax &
Network Scan Circuit
Board
2-1. CLAN circuit board
(1) Overview
• This circuit board is constructed to support the following interfaces: USB1.1b to enable
use as a computer printer, network LAN with the PCI bus, and expansion PCI.
• Network specifications (Ethernet): 10Base-T/100Base-TX
• Communication protocols: TCP/IP, SMTP, POP3, MIME and HTTP
• Connection methods: Connection to CN7 on MFB3 circuit board
(2) Functions
1. USB1.1b interface
• Enables use as a computer printer through a connector for a USB connection.
2. Network LAN interface
• Enables use as a network scanner and network printer through a connector for a network
connection.
3. Expansion PCI bus interface
• Equipped with a PCI bus interface connector (specialized connector: 100 pin) for a future
expansion interface.
board.
Capacity: 32 MB (Pi3505e)/128 MB (Pi3505e/PS)
Enables use of network scan functions by connecting to the MFB3
board. Capacity: 128 MB
Enables use of Internet Fax and Network Scan functions by connecting to the MFB3 board. Capacity: 128 MB
M-3
(3) LED indicators
LED Color Status Meaning
Lit The LAN is connected correctly.
Data is not being sent or received.
Green
Off
The copier has not been turned on.
The LAN is not connected correctly.
Flashing Data is being sent or received.
Red
Lit Operating at 100 Mbps
Off Operating at 10 Mbps
(4) Block Diagram
MFB3 board
interface connector
100 pin
Address bus
Data bus
Europe
PCI bus
USB
controller
USB1.1b
LAN
controller
Plus
trans-
former
USB connector
4 pin
Series B
LAN connector
8 pin
100base-T
M-4
PCI bus interface for future expansion
Specialized 100 pin connector
C4514S004CA
DIS/REASSEMBLY,
ADJUSTMENT
1. DISASSEMBLY/REASSEMBLY
NOTENOTE
• Before reassembling, make sure that the amount of storage memory used is 0%.
• If the amount of memory used is not 0%, print out or delete any data in the memory.
1-1. Removing parts
The following procedures describe the removal of parts related to the network scanner, network interface and printer functions.
(1) Removing the copier covers
1. Remove the upper rear cover (3 screws).
NOTENOTE
• While removing the cover, be sure to press down
on the detecting lever for the duplexing document
feeder.
• When attaching the cover, make sure that the
4399U008AB
detecting lever fits into the hole in the upper rear
cover.
Cable connectors
Cable clamp
I/F CLAN circuit
board cover
4514U002AB
2. Disconnect the 2 cable connectors.
3. Remove the 2 cables from the cable clamp.
4. Remove the I/F CLAN circuit board cover (6
screws).
D-1
4599U009AB
4599U040AA
4599U036AA
5. Remove the back panel (13 screws).
(To remove the panel, slightly lift it up.)
NOTE
When attaching the rear cover, use 6 gold-colored
screws at the top.
6. Remove the reinforcing plate (4 screws).
NOTE
Make sure that the flat cable for the hard disk drive
and the power relay harness are not pinched.
7. Remove the connector bracket (1 screw).
4514U003AA
D-2
(2) Removing the CLAN circuit board
1. If the hard disk drive kit is installed, disconnect
CN4
4599U035AA
CN5
4599U034AA
the connectors from CN4 and CN5 on the CLAN
circuit board.
D-3
2. Remove the 3 screws.
Access screw ➁ through the space between the scanner and the document cover after
✽
opening the cover.
Tighten screw ➂ together with the CLAN finger.
Use a short screwdriver on screws ➁ and ➂.
3. Remove the CLAN circuit board.
CLAN circuit board
4514U007AB
➁
➀
➂
CLAN finger
C4514U008AA
4514U005AB
4514U007AA
Before installing the CLAN circuit board, check that
✽
the OPE cable does not cover the connector for
connecting the CLAN circuit board, and then install
the circuit board
When installing the CLAN circuit board, press
✽
down at the two points indicated by arrows, and
then firmly insert the connectors. (Do not touch
any soldered areas.)
D-4
(3) Removing the expansion circuit boards (printer/network scanner/
network interface)
CN3
Expansion slot 1 (CN4)
Expansion slot 2 (CN5)
4514U010AB
1. With the Di3510f, Di3010f, Di2510f and Di2010f,
disconnect the Ni-MH battery cable from CN3 on
the MFB3 circuit board (in order to prevent damage to the memory IC).
NOTE
Disconnect the Ni-MH battery cable from CN3 on the
MFB3 circuit board to stop power from being supplied from the Ni-MH battery to the expansion memory. If the battery cable is not disconnected, the
memory IC may be damaged.
2. Remove the Printer circuit board from expansion
slot 1 (CN4) of the MFB3 circuit board.
3. Remove the Network Scan circuit board or the
Internet Fax & Network Scan circuit board from
expansion slot 2 (CN5) of the MFB3 circuit board.
NOTE
• Do not touch the terminals of the printer circuit
board with your bare hands.
• When installing the printer circuit board, check its
installation direction (location of the notch), and
then firmly insert the circuit board until it snaps into
place.
With Di3501f, Di3010f, Di2510f or Di2010f, after
✽
installing the printer circuit board, reconnect the NiMH battery cable to CN3 on the MFB3 circuit
board.
NOTE
If the cable is not reconnected, there will be no
backup power if a power failure occurs. Therefore, be
sure to reconnect the battery cable.
D-5
(4) Removing the expansion hard disk drive
1. Remove the upper rear cover, the rear cover, the
I/F CLAN circuit board cover, the reinforcing plate
and the connector bracket.
2. Disconnect the connector from CN4 on the CLAN
circuit board.
4599U035AA
3. Disconnect the copier's relay harness from the
wire holder.
NOTE
Harness types differ between those for copiers and
those for fax machines.
4599U041AA
4. Remove the mechanical circuit board cover (5
screws).
NOTE
Make sure that the harness on the right side of the
mechanical circuit board cover is not pinched.
4599U039AA
4599U023AC
5. Disconnect the flat cable from the hard disk drive.
When connecting the flat cable to the hard disk
✽
drive, align the cable with the side of the hard disk
drive marked with ▼, and then connect the flat
cable.
NOTE
• Connect the flat cable so that the yellow line is on
the left side of the hard disk drive.
• Four pins on the left side of the hard disk drive
remain free.
D-6
6. Remove the mechanical circuit board cover from
the hard disk drive (4 screws).
When attaching the hard disk drive to the mechan-
✽
ical circuit board, tighten the bushing at the back of
the mechanical circuit board until it appears as
shown in the illustration.
4599U022AA
4599U038AB
(5) Removing the power supply circuit board for the expansion hard disk drive
1. Remove the lower rear cover (4 screws).
NOTE
During assembly, place a toothed washer onto the
screw in the upper-right corner of the lower rear
cover.
4348U018AC
2. Disconnect the connectors from CN1 and CN2 on
the power supply circuit board.
CN1
CN2
4599U013AB
4599U018AA
D-7
3. Remove the power supply circuit board (4
4599U012AA
(6) Remove the Compact Flash card
1. Remove the ROM cover on the right side of the
C4514U011CA
2. Remove the Compact Flash card that is already
screws).
scanner.
installed.
C4514U012CA
1-2. Checking the assembly
(1) Checking the operation of the printer controller
Press the [Utility] key in the control panel, and then check that [Printer Settings] appears in
the lower-left corner of the Utility screen, appearing in the touch panel.
(2) Checking the operation of the network scan kit or Internet fax & network scan kit
Press the [Utility] key in the control panel, touch [Admin. Management] in the Utility screen,
appearing in the touch panel, and then touch [Admin. 2], then [Network Set], and check that
[DNS Settings] appears.
When specifying network settings, the copier must be turned off, then on again.
✽
D-8
DISPLAYS/SETTINGS
1. CHECKING TOUCH PANEL DISPLAYS
• Check the contents of the touch panel screens as a check after servicing this option.
• If the required options do not appear in the screens, refer to the TROUBLESHOOTING
section to correct the problem.
1-1. Printer controller/Network interface unit
Checking that [Printer Settings] appears
1. Press the [Utility] key to display the Utility screen.
[Printer Settings] is displayed.
C4514P735CA
S-1
2. CONTROLLER NETWORK SETTING
Network settings can be made either from the copier control panel or through PageScope
Light used on a network PC. Use of PageScope Light allows detailed settings that cannot
be made from the copier control panel to be made.
To use PageScope Light, it is necessary to first set the IP address for the controller by
following the procedure given below.
Assigning the IP Address
• Press the [Utility] key on the copier control panel.
• Touch [Admin. Management] and input the Administrator code.
• Touch [Admin. 2]
• Touch [Network Set]
• Touch [Basic Setting]
• Make the following settings:
IP address : IP address of the controller
Subnet mask : Subnet mask for the network to be connected
Default gateway : IP address of the default gateway
Check in advance with the network administrator on the setting values to be entered.
• Turn the Power Switch OFF and then turn it ON. (This step is necessary to validate the
data entered.)
Starting PageScope Light
• This is the tool for making settings from the Web browser of the PC connected to the network. The program is mounted in the controller.
• Type the IP address of the controller in the URL field.
E.g.: http:
• Type the password in the “Admin Password” box provided at the upper left corner of the
screen, then click [Log-in]. This password should be the same as that of the copier
administrator. The default value is “00000000” (which can be changed).
//controller_IP_address/
S-2
3. SOFT SWITCH
3-1. Changing soft switch settings
• In order to change the soft switch settings, display the Soft Switch Set screen, and then
specify the new setting.
• With scanner- and network-related soft switches, the screen for specifying the settings
can be displayed in two ways: from Tech. Rep. Mode or from Maintenance Mode.
(1) Displaying the setting screen from Tech. Rep. Mode
1. Press the [Utility] key to display the Utility screen.
2. Touch [Meter Count].
3. Press the following keys in order to enter Tech. Rep. Mode.
Stop → 0 → 0 → Stop → 0 → 1
4. Touch [Soft Switch Settings].
5. In the screen that appears, specify the soft switch settings.
(2) Displaying the setting screen from Maintenance Mode
1. Press the [Utility] key to display the Utility screen.
2. Touch [Meter Count].
3. Press the following keys in order to enter Maintenance Mode.
Stop → 0 → 0 → Stop → 0 → 2
4. Touch [Maintenance Mode].
5. Touch [Soft Switch Set].
6. In the screen that appears, specify the soft switch settings.
NOTE
Since Tech. Rep. Mode and Maintenance Mode should not be available to the user, be
•
sure to turn the copier off, then on again to quit the mode after specifying the necessary
settings.
In order to ensure that the settings have been correctly specified, check the Service Call
•
Report that is outputted.
S-3
(3) Displaying the screen for specifying computer-printer-related soft switch settings
1. Press the [Utility] key to display the Utility screen.
2. Touch [Meter Count].
3. Press the following keys in order to enter Maintenance Mode.
Stop → 0 → 0 → Stop → 0 → 2
4. Touch [Admin. Management].
5. Type in the administrator access code (max. 8 digits)
6. Touch [Admin. 2].
7. Touch [Soft SW Set].
8. In the screen that appears, specify the soft switch settings.
S-4
3-2. Soft switch settings
(1) Specifying Printer Function Soft Switch Settings
• Mainly soft switches for modes related to printer functions are described.
• Features marked with asterisks can be specified by the user.
Screen setting,
✽
• The settings in cells with black backgrounds are the settings that were specified during
production of the unit.
Soft switch setting
✽✽
Mode Factory Setting
320
Bit Feature
7 – 4 Computer printing
Around-the-clock monitoring
timer (t1)
3 – 0 Computer printing
Around-the-clock monitoring
timer (t2)
Bit: 00110011 HEX:33
76543210
Logical Value
01
Bit 7-4: 0000 No timeout Time between commands
0001 10 minutes
0010 20 minutes
0011 30 minutes
1111 150 minutes
Bit 3-0: 0000 No timeout Time between printing pages
0001 10 minutes
0010 20 minutes
0011 30 minutes
1111 150 minutes
Description
Specified in 10-minute intervals
Specified in 10-minute intervals
NOTE
Setting conditions for bits 7 through 0 of mode 432, wait time for computer printing with full
memory (M): Each must be set so that t2
t1 M.
For example, if the time for t2 and t1 are short, the time for bits 7 through 0 of mode 432,
wait time for computer printing with full memory (M), should also be short.
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
S-5
Mode Factory Setting
355
Bit: 00110000 HEX:20
76543210
Bit Feature
7 – 6 Switching between 10 Mbps and
100 Mbps:
Specifies the communication speed
for the LAN adapter.
(network function) ✽
5 Switching between full duplex and
half duplex:
Specifies the packet transmission
when connected to a switch.
(network function) ✽
4 Automatic acquisition of IP address✽No Yes DHCP
3 – 0
1 With “Fixed at 100 Mbps” and “Fixed at 10 Mbps”, if the communication speed is not
✽
Logical Value
01
Bit 7-6: 00 Auto-negotiate • Auto-negotiate setting:
Full
duplex
Fixed Do not change these settings.
01 Fixed at 100 Mbps
10 Fixed at 10 Mbps
11 Do not specify this
setting.
Half
duplex
Available when bits 7 and 6 of mode 355 are set
to “Fixed at 100 Mbps” or “Fixed at 10 Mbps”.
• Full duplex setting:
Transmission and reception of packets are performed simultaneously.
• Half duplex setting:
Transmission and reception of packets are performed separately.
The settings are applied after the copier is turned
off, then on again.
Description
Automatically distinguishes
between 10BASE-T and
100BASE-TX, and determines the communication
speed.
• Fixed at 100 Mbps:
Specifies a connection
fixed at 100BASE-TX.
• Fixed at 10 Mbps:
Specifies a connection
fixed at 10BASE-T.
• The settings are applied
after the copier is turned
off, then on again.
correctly set, communication will not be performed correctly. Check the communication
speed of the recipient, and make sure that the correct setting is selected.
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
S-6
Mode Factory Setting
413
Bit: 00000100 HEX:04
76543210
Bit Feature
7 – 6 Selection of fax (G3-1) output tray✽ Bit 7-6: 00 1st paper output
5 – 4 Selection of output tray for com-
puter printouts ✽
3
2 Selection of copy output bin ✽ Bin 1 Bin 2 Specifies the copy output bin when the job sepa-
1 Selection of fax (G3-1) output bin
0 Selection of output bin for computer
printouts ✽
Logical Value
01
tray
01 2nd paper output
tray
10 Addi tional bin
11 Do not specify this
Bit 5-4: 00 1st paper output
Fixed Do not change this setting.
Bin 1 Bin 2 Specifies the bin that fax (G3-1) prints are fed into
✽
Bin 1 Bin 2 Specifies the bin that computer printouts are fed
setting.
tray
01 Sorted copy tray
10 3rd paper output
tray
11 Do not specify this
setting.
rator is installed.
when the job separator is installed.
into when the job separator is installed.
Description
Specifies the tray that fax
(G3-1) prints are fed into
when a finisher is installed.
The 3rd paper output tray is
available only if the additional
bin kit is installed.
Specifies the tray that computer printouts are fed into
when a finisher is installed.
The 3rd paper output tray is
available only if the additional
bin kit is installed.
Mode Factory Setting
432
Bit Feature
7 – 0 Wait time for computer printing with
full memory (M) ✽
Bit: 00000101 HEX:05
76543210
Logical Value
01
Bit 7-0: Specifies the wait time for
00000000 Erase immediately
00000001 1 minute
00000101 5 minutes
00011110 30 minutes
Others Do not specify
these settings.
Description
computer printing when the
memory is full (M)
Setting range: 0 minutes, 1 to
30 minutes
(1-minute intervals)
Erases the computer print
job after reaching the specified wait time when the memory is full.
Setting conditions for bits 7
through 4 of mode 320,
around-the-clock monitoring
timer (t1), and bits 3 through
0 of mode 320, around-theclock monitoring timer (t2):
Each must be set so that
t2 t1 M.
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
S-7
Mode Factory Setting
440
Bit: 00010010 HEX:12
76543210
Bit Feature
7 – 6 PDL set ✽ Bit 7-6: 00 Auto
5 – 1 Paper size set ✽ Bit 5-1:: 00000 A3
0
Note.*1: Outside North America
*2
: North America
Logic
01
01 PCL
10 PS
11 Other
00001 B4
*1
00010
00011 B5
00100 A5
00101 B6
00110 A6
00111 Statement(Invoice)
01000 Exective
*2
01001
01010 Ledger (11x17)
01011 FLS1 (Folio, F4)
01100 FLS2
01101 FLS3
01110 FLS4
01111 Legal (8.5x14)
10000 11x14
10001 envelope B5
10010 envelope Com10
10011 envelope C5
10100 envelope DL
10101 envelope Monarch
10110 J-POST (Hagaki)
10111 Custom paper
11000 K16
11001 K8
11010 ISO B4
11011 ISO B5
Others Not available
Fixed Do not change this setting.
Description
A4
letter
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
S-8
Mode Factory Setting
441
Bit: 10000000 HEX:80
76543210
Bit Feature
7 – 4 Select a paper feeder cassette to
use when using PC printer function
3 – 2 Select a paper orientation to set
when using PC printer function ✽
1 – 0 Select a print method to use when
using PC printer function ✽
✽
Logic
01
Bit 7-4: 0000 1st drawer
Others Not available
Bit 3-2: 00 Po rtr ait
Bit 1-0: 00 1-sided print
Mode Factory Setting
442
Bit Feature
7 – 0 Select # (last 8 bits) of copies to
print by PC printer ✽
Bit: 00000001 HEX:01
76543210
Logic
01
Bit 7-0: 00000000 Not available
Description
0001 2nd drawer
0010 3rd drawer
0011 4th drawer
1000 Auto
1010 Bypass
1100 LCC
01 Landscape
10 other
11 Not available
01 2-sided print for short-edge binding
10 2-sided print for long-edge binding
11 Not available
Description
00000001 1
11100111 999
11111111
Mode Factory Setting
443
Bit Feature
7 – 2 Fixed Do not changes these settings.
1 – 0 Select # (first 2 bits) of copies to
print by PC printer ✽
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
Bit: 00000000 HEX:00
76543210
Logic
01
Bit 1-0: 00 0
11 999
Description
S-9
Mode Factory Setting
444
Bit: 00000000 HEX:00
76543210
Bit Feature
7 – 2 Select a font type to be set when
using PC printer function ✽
1 – 0
Logic
01
Bit 7-2: 000000 Courier
000001 CG Times
000010 CG Times Bold
000011 CG Times Italic
000100 CG Times Bold Italic
000101 CG Omega
000110 CG Omega Bold
000111 CG Omega Italic
001000 CG Omega Bold Italic
001001 Coronet
001010 Clarendon Condensed
001011 Univers Medium
001100 Univers Bold
001101 Univers Medium Italic
001110 Univers Bold Italic
001111 Univers Medium Condensed
010000 Univers Bold Condensed
010001 Univers Medium Condensed Italic
010010 Univers Bold Condensed Itali
010011 Antique Olive
010100 Antique Olive Bold
010101 Antique Olive Italic
010110 Garamond Antiqua
010111 Garamond Halbfett
011000 Garamond Kursiv
011001 Garamond Kursiv Halbfett
011010 Marigold
011011 Albertus Medium
011100 Albertus Extra Bold
011101 Arial
011110 Arial Bold
011111 Arial Italic
100000 Arial Bold Italic
100001 Times New
100010 Times New Bold
100011 Times New Italic
100100 Times New Bold Italic
100101 Symbol
100110 Wingdings
100111 Courier Bold
101000 Courier Italic
101001 Courier Bold Italic
101010 Letter Gothic
101011 Letter Gothic Bold
101100 Letter Gothic Italic
101101 Line Printer
Others Not available
Fixed Do not change these settings.
Description
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
S-10
Mode Factory Setting
445
Bit: 01011100 HEX:5C
76543210
Bit Feature
7 – 2 Select a font type to be set when
using PC printer function ✽
1 – 0
Note.*1: Outside North America
*2
: North America
Logic
01
Bit 7-2: 000000 Desktop
Fixed Do not change these settings.
000001 ISO4: United Kingdom
000010 ISO6: ASCII
000011 ISO 11: Swedish
000100 ISO 15: Italian
000101 ISO 17: Spanish
000110 ISO21: German
000111 ISO 60: Norwegian V1
001000 ISO 69: French
001001 ISO 8859/1 Latin1
001010 ISO 8859/2 Latin2
001011 ISO 8859/9 Latin5
001100 Legal
001101 Math-8
001110 Microsoft Publish
*1
“PC-8(Code Page 437)”
001111
010000 PC-8 Danish/Norwegian
010001 PC-850 Multilingual
010010 PC-852 Latin2
010011 PC-Turkish
010100 PS Math
010101 PS Text
010110 Pi Font
*2
Roman-8
010111
011000 Ventura International
011001 Ventura Math
011010 Ventura US
011011 Window 3.0 Latin1
011100 Window 3.1 Latin1
011101 Window 3.1 Latin2
011110 Window 3.1 Latin5
011111 MC Text
100000 Wingdings
100001 Symbol
100010 PC-866
100011 ISO8859-10
100100 PC1004
100101 Window Baltic
100110 PC-775
Others Not available
Description
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
S-11
Mode Factory Setting
446
Bit: 00111100 HEX:3C
76543210
Bit Feature
7 – 0 Select # of lines to set when using
PC printer function ✽
Note.*1: North America
*2
: Outside North America
Bit 7-0: 00000101 5
Mode Factory Setting
447
Bit Feature
7 Select the unit of font size to use
when using PC printer function ✽
6 – 0
Bit: 00000000 HEX:00
76543210
Pitch Poi nt
Fixed Do not change these settings.
Mode Factory Setting
448
Bit Feature
7 – 0 Select font size to use when using
PC printer function ✽
(Scalable font size)
(Last 8 bits)
Bit: 00110000 HEX:30
76543210
Bit 7-0: 00000000 5
Logic
01
*1
00111100
01000000
10000000 128
Others Not available
Logic
01
Logic
01
00010000 4.00 (16)
00110000 12.00 (48)
60
*2
64
Description
Description
Description
11111111
Mode Factory Setting
449
Bit Feature
7 – 4
3 – 0 Select a font size to use when using
PC printer function ✽
(Scalable font size)
(First 8 bits)
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
Bit: 00000000 HEX:00
76543210
Logic
01
Fixed Do not change these settings.
Bit 3-0: 0000 0
1111 999.75 (3999)
Description
S-12
Mode Factory Setting
450
Bit: 11101000 HEX:E8
76543210
Bit Feature
7 – 0 Select font size to use when using
PC printer function ✽
(Bitmap font size)
(Last 8 bits)
Logic
01
Bit 7-0: 00000000
00101100 0.44 (44)
11101000 10.00 (1000)
10101100 99.00 (9900)
11111111
Description
Mode Factory Setting
451
Bit Feature
7 – 6 Fixed Do not change these settings.
5 – 0 Select font size to use when using
PC printer function ✽
(Bitmap font size)
(First 8 bits)
Bit: 00000011 HEX:03
76543210
Logic
01
Bit 5-0: 000000
000011 10.00 (1000)
100110 99.00 (9900)
Others Not available
Description
Mode Factory Setting
452
Bit Feature
7 Change between A4 and letter size
for PC printing ✽
6 – 0
Bit: 00000000 HEX:00
76543210
Logic
01
No Ye s
Fixed Do not change these settings.
Description
Mode Factory Setting
453
Bit Feature
7 Set OFF or ON of postscript error
printing to apply when using PC
printer function ✽
6 – 0
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
Bit: 00000000 HEX:00
76543210
Logic
01
OFF ON
Fixed Do not change these settings.
Description
S-13
Mode Factory Setting
454
Bit: 00000000 HEX:00
76543210
Bit Feature
7 – 6 Select the parallel port setting for
PC printing ✽
5 – 0 Fixed Do not change these settings.
Logic
01
Bit 7-6: 00 ECP
01 Compatible
10 Nibble
11 Not available
Description
Mode Factory Setting
455
Bit Feature
7 – 0 Select timeout timer (last 8 bits) for
PC printing ✽
Bit: 00001111 HEX:0F
76543210
Logic
01
Bit 7-0: 00000000
Not available
00001001
00001010 10 sec
00001111 15 sec
00101100 300 sec
11111111 Not available
Description
Mode Factory Setting
456
Bit Feature
7 – 1 Fixed Do not change these settings.
0 Select timeout timer (first 1 bit) for
PC printing
Bit: 00000001 HEX:01
76543210
Logic
01
0 300 sec Most significant bit for mode 455
Description
Mode Factory Setting
464
Bit Feature
7 – 0 Select RAW port number
(last 8 bits)
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
Bit: 10001100 HEX:8C
76543210
Logic
01
Bit 7-0: 00000000 Not available
00000001 1
10001100 9100
11111111 65535
Description
S-14
Mode Factory Setting
465
Bit: 00100011 HEX:23
76543210
Bit Feature
7 – 0 Select RAW port number
(first 8 bits)
Logic
01
Bit 7-0: 00000000 Do not specify
00000001 1
00100011 9100
11111111 65535
these settings.
Mode Factory Setting
467
Bit Feature
7 – 5 Select frame type for PC printing✽ Bit 7-5: 000 Auto detect
4 – 0
Bit: 00000000 HEX:00
76543210
Logic
01
001 Ethernet-II
010 802.2
011 802.3
100 SNAP
Others Do not specify
Fixed Do not change these settings.
these settings.
Mode Factory Setting
468
Bit Feature
7 Setting passive mode OFF ON
6 – 0 Automatic arrival check
EP-NET server setting
Bit: 00001111 HEX:0F
76543210
Logic
01
Bit 6-0: 0000000 0
0000001 1 min
Description
Most significant bit for mode
464
Description
Description
0001111 15 min
1111000 120 min
Others Not available
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
S-15
TROUBLESHOOTING
1. PROBLEMS WHILE PRINTING FROM A COMPUTER
1-1. Computer printing problems
Num-
Symptom Possible Cause Remedy Description
ber
1 The printing
position does
not match
the previously used
printer.
2 Only some of
the pages
were printed,
or the data
for one page
was printed
on two
pages.
3 The left side
of the page is
blank. (The
text is only
printed on
the right side
of the paper.)
4 Text different
from the text
in the screen
was printed.
The application
paper and print settings are incorrectly
specified.
The paper that is
being used does not
meet the specifications for the printer.
The binding margin
is incorrect.
The paper position
shifted.
The printer is not set
to the settings most
appropriate for the
computer environment.
The interface cable
is not correctly connected.
A printer buffer or a
switch is being used.
Check the instruction manual for the
application, and
then correctly
specify the settings.
Refer to “Paper
Ta b” in the Printer
Controller User
Manual, and then
check the paper.
Check the print
area.
• Correctly load
the paper.
• Check the margin settings
specified in the
application.
Specify the appropriate printer settings.
Check that the
cable is correctly
connected to the
copier and the
computer.
Change the connections so that a
printer buffer and
switch is not being
used.
Depending on the software, if the settings are
incorrect, even by a small
amount, the printing position may be shifted.
With this unit, paper is fed
by the friction of rollers.
Due to this, there may be
slight errors in the horizontal and vertical directions. These errors differ
depending on the paper.
T- 1
Num-
Symptom Possible Cause Remedy Description
ber
5 Blank pages
are fed out.
6 When the
document is
reduced, the
print result
differs from
the document before
it was
reduced.
There are blank
pages in the print
data.
Remove the blank
pages from the
print data, or
select the appropriate copier or
printer driver setting that does not
output blank
pages. (Depending on the data format, blank pages
may not be outputted.)
With this unit, reduced
printing is performed by
reducing coordinates. At
that time, round-off errors
may occur in the values,
and the print result may
appear different due to
changes in the data, such
as overlapping images.
T- 2
Num-
Symptom Possible Cause Remedy Description
ber
7 Data was
sent, but
could not be
printed, or
printing did
not begin for
a long time.
8 No paper is
fed out.
9 Paper of the
specified
size is
loaded, but
printing is not
performed.
The specifically
designed printer
driver was not used.
The correct cable is
not used, or the
cable is not correctly
connected.
Data transmission
was not finished.
The print port for the
driver is incorrect.
This unit is not
selected as the
default printer.
The print queue is
temporarily paused
or is offline.
There is no paper, or
there is no paper of
the specified size.
Mailbox printing has
been specified.
The paper drawer
has been specified.
Use the specifically designed
printer driver.
Check the cable.
Wait a little while
longer.
Check the print
port on the Ports
tab (Windows
2000/XP/NT 4.0)
or General tab
(Windows 98/Me)
Select this unit as
the default printer.
Continue the
queue or set the
copier online.
If a message
appears, indicating
that the paper
must be replenished, load the
paper.
If the print data cannot be
received correctly, stop
printing.
Since this unit is a page
printer, if the data for one
page is incomplete, printing will not begin. In addition, if a large amount of
data is being sent in the
graphics mode, data
transmission takes some
time.
Paper is not fed out if
mailbox printing has been
specified.
When specifying a paper
drawer, depending on the
settings for the selected
paper drawer, do not
select paper in a drawer
with different settings.
T- 3
Num-
Symptom Possible Cause Remedy Description
ber
10 The printed
pages were
not sorted in
a crisscross
orientation.
11 Cover pages
and overhead projector
transparency interleaves are
not printed
correctly.
12 The paper
size cannot
be specified.
13 The paper
size is not as
specified.
There are limitations
on the sizes of paper
that can be sorted in
a crisscross orientation.
Paper of the same
size is not loaded
horizontally and vertically in separate
paper drawers.
The orientations
specified for the
paper drawers containing the cover
pages (or overhead
projector transparencies) and containing
the paper are not the
same.
If booklet binding is
specified, paper
larger than A4, postcards and envelopes cannot be
specified.
Depending on the
application, the
paper size specified
from the printer’s
Properties dialog
box is not applied.
Check the paper
size, and check
that the paper is
loaded horizontally and vertically.
Specify the same
orientations.
Check if the “Book-
let Creation” setting is selected.
Specify the paper
size by using the
Print command in
the application.
Depending on the Finishing setting that is
selected, the paper size
cannot be specified.
The paper size can be
specified both from the
printer’s Properties dialog box and by using the
Print command in most
applications; however,
depending on the application, the paper size
selected from the printer’s
Properties dialog box
may not be applied.
T- 4
Num-
Symptom Possible Cause Remedy Description
ber
14 The desired
paper source
cannot be
selected.
15 The paper
source is not
as specified.
16 The printing
orientation is
not as specified.
Additional optional
paper feed units are
not installed, or the
3rd and 4th paper
drawers cannot be
selected from the
paper source options
on the Device
Options Setting tab.
Postcards, envelopes or a non-standard size is selected
as the paper size.
Depending on the
application, the
paper source specified from the printer's
Properties dialog
box is not applied.
Paper with the
appropriate size is
not loaded in the
specified paper
drawer.
Depending on the
application, the printing orientation specified from the printer’s
Properties dialog
box is not applied.
Check that the
additional paper
feed units are
installed, and
check the selected
settings on the
Device Options
Setting tab.
Check the paper
size.
Specify the paper
source by using
the Print command
in the application.
Load paper with
the appropriate
size into the specified paper drawer.
Specify the printing orientation by
using the Print
command in the
application.
In order to specify the 3rd
or 4th paper drawer as
the paper source, additional optional paper feed
units must be installed. In
addition, if the 3rd and 4th
paper drawers are not
detected, they cannot be
selected from the paper
source options on the
Device Options Setting
tab.
If postcards are selected
as the paper size, the
“Auto Paper” and the 1st
through 4th paper drawers cannot be selected.
The paper source can be
specified both from the
printer’s Properties dialog box and by using the
Print command in most
applications; however,
depending on the application, the paper source
selected from the printer’s
Properties dialog box
may not be applied.
The printing orientation
can be specified both
from the printer’s Properties dialog box and by
using the Print command
in most applications; however, depending on the
application, the printing
orientation selected from
the printer’s Properties
dialog box may not be
applied.
T- 5
Num-
Symptom Possible Cause Remedy Description
ber
17 Sorting is not
performed as
specified.
The sorting method
has been specified
by using the Print
command in the
application.
By using the Print
command in the
application, specify that no sorting
is to be performed,
and then select the
sort setting from
the printer’s Properties dialog box.
Sorting can be specified
both from the printer’s
Properties dialog box and
by using the Print command in most applications; however,
depending on the application, sorting selected by
using the Print command
may result in any of the
following.
• If double-sided printing
is selected, the first
page of the n+1 set is
printed on the reverse
side of the last page of
the n set.
• If booklet binding is
specified, all pages are
printed and combined
into one set.
• If stapling is selected,
all pages are stapled
together as one set.
• If the “Distribution #”
function is used, all
pages are printed with
the same distribution
number.
• If mailbox printing is
specified, documents
of the set number of
copies can be held in
the copier to be printed.
T- 6
Num-
Symptom Possible Cause Remedy Description
ber
18 The number
of copies is
not as specified.
19 Double-sided
printing cannot be
selected.
20 Double-sided
printing is not
performed as
specified.
Whether the setting
specified from the
printer’s Properties
dialog box or the setting specified by
using the Print command has priority differs depending on
the application.
The optional duplexing document feeder
is not installed, or
the duplexing document feeder is not
selected on the
Device Options Setting tab.
The paper size setting is smaller than
the standard size,
such as for postcards or envelopes.
The paper size of
each page is different.
First, specify one
copy by using the
Print command in
the application,
and then specify
the necessary
number of copies
from the printer’s
Properties dialog
box.
If only one copy is
printed, specify the
necessary number of copies by
using the Print
command in the
application.
Check that the
duplexing document feeder is
installed, and
check the selected
settings on the
Device Options
Setting tab.
Check the paper
size setting, and
check if the “OHP
Interleaving” function is selected.
Check the paper
size.
The number of copies can
be specified both from the
printer’s Properties dialog box and by using the
Print command in most
applications; however,
whether the setting specified from the printer’s
Properties dialog box or
the setting specified by
using the Print command
has priority differs
depending on the application.
In order to specify doublesided printing, the
optional duplexing document feeder must be
installed. In addition, double-sided printing cannot
be specified unless the
duplexing document
feeder is selected on the
Device Options Setting
tab.
Double-sided printing on
the same pages is not
possible with documents
that have differing paper
sizes for each page.
If multiple double-sided
✽
copies are not printed
correctly, refer to the
information on sorting.
Even if the paper size is
larger than the standard
size, printing is not possible on paper such as thick
paper or overhead projector transparencies.
T- 7
Num-
Symptom Possible Cause Remedy Description
ber
21 The binding
position cannot be specified.
22 The binding
position is
not as specified.
23 Booklet bind-
ing cannot
be specified.
24 Booklet bind-
ing is not
performed as
specified.
25 Output tray
cannot be
selected.
Double-sided printing or booklet binding is not specified.
Hole punching or
stapling are specified with doublesided printing.
The optional duplexing document feeder
is not installed, or
the duplexing document feeder is not
selected on the
Device Options Setting tab.
The paper size of
each page is different.
The optional mail bin
kit is not installed, or
the mail bin kit is not
selected on the
Device Options Setting tab.
Check that doublesided printing or
booklet binding is
selected.
Check if hole
punching or stapling are specified.
Check that the
duplexing document feeder is
installed, and
check the selected
settings on the
Device Options
Setting tab.
Check the paper
size.
Check that the
mail bin kit is
installed, and
check the selected
settings on the
Device Options
Setting tab.
Check the paper
size setting, and
check if the “Cover
Mode” or “OHP
Interleaving” function is selected.
The binding position and
the binding margin can
only be specified if double-sided printing or
booklet binding is specified.
If hole punching or stapling is specified with
double-sided printing, the
binding position is
adjusted for the positions
of the punched holes or
staples.
In order to specify booklet
binding, the optional
duplexing document
feeder must be installed.
In addition, booklet binding cannot be specified
unless the duplexing document feeder is selected
on the Device Options
Setting tab.
If multiple copies are
✽
not printed correctly
with booklet binding,
refer to the information
on sorting.
In order to specify the
output tray, the optional
mail bin kit must be
installed. In addition, the
output tray cannot be
specified unless the mail
bin kit is selected on the
Device Options Setting
tab.
When using paper with a
size other than A4, A5,
JIS-B5, Invoice, Executive, Letter or 16K, the
output tray cannot be
selected.
T- 8
Num-
Symptom Possible Cause Remedy Description
ber
26 The output
tray is not as
specified.
27 Hole punch-
ing cannot
performed be
specified.
28 Hole punch-
ing is not
performed as
specified.
• Thick paper or
overhead projector
transparencies are
used.
• Paper with a size
other than A4, A5,
JIS-B5, Invoice,
Executive, Letter
or 16K is used.
The optional finisher
and saddle kit is not
installed, or the finisher and punch kit
are not selected on
the Device Options
Setting tab.
• Postcards or envelopes are selected
as the paper size.
• The paper is being
supplied manually.
• Booklet binding is
specified.
• Overhead projector transparency
interleaving is
specified with the
“Cover Mode” or
“OHP Interleav-
ing” function.
Thick paper, overhead projector transparencies or
envelopes are used.
Hole punching will
be parallel to the
paper feed direction.
Check the paper
type and size.
Check that the finisher and saddle
kit are installed,
and check the
selected settings
on the Device
Options Setting
tab.
Check the paper
type, paper size
and paper source
settings, and
check if the “Book-
let Creation” setting or the “Cover
Mode” or “OHP
Interleaving” function is selected.
Check the paper
type.
Check the direction that the paper
is loaded.
When using thick paper,
overhead projector transparencies or paper with a
size other than A4, A5,
JIS-B5, Invoice, Executive, Letter or 16K, the
paper cannot be fed into
mail bins 1 through 4.
In order to specify hole
punching, the optional finisher and saddle kit must
be installed. In addition,
hole punching cannot be
specified unless the finisher and saddle kit are
selected on the Device
Options Setting tab.
• When using the finisher, hole punching
cannot be performed
with overhead projector transparencies and
envelopes.
Holes cannot be punched
parallel to the feeding
direction. For example,
when printing a landscape document on A3
paper in the portrait orientation, holes cannot be
punched at the top of the
page.
T- 9
Num-
Symptom Possible Cause Remedy Description
ber
29 Stapling can-
not be specified.
30 Stapling is
not performed as
specified.
The optional finisher
is not installed, or
the finisher is not
selected on the
Device Options Setting tab.
• The paper size
setting is smaller
than the standard
size, such as for
postcards or envelopes.
• Booklet binding or
overhead projector
transparency interleaving is specified.
Thick paper or overhead projector transparencies are used.
• The number of
copies exceeds 50
pages.
• Paper with different sizes are combined.
Stapling will be parallel to the paper
feed direction.
Check that the finisher is installed,
and check the
selected settings
on the Device
Options Setting
tab.
Check the paper
size setting, and
check if the “Book-
let Creation” setting or the “OHP
Interleaving” function is selected.
Check the paper
type.
Check the number
of copies and the
paper size.
Check the direction that the paper
is loaded.
In order to specify stapling, the optional finisher must be installed. In
addition, stapling cannot
be specified unless the
finisher is selected on the
Device Options Setting
tab.
Staples cannot be
punched parallel to the
feeding direction. For
example, when printing a
landscape document on
A4 paper in the portrait
orientation, staples cannot be punched at the top
of the page.
The stapling position for a
single staple, as a rule, is
in the upper-left corner of
paper loaded in the landscape orientation.
T- 1 0
Num-
Symptom Possible Cause Remedy Description
ber
31 The “Cover
Mode” and
“OHP Interleaving”
functions
cannot be
specified.
32 The size of
the interleaves or
cover pages
is not the
same.
33 Distribution
numbering
cannot be
specified.
34 Distribution
numbering is
not performed as
specified.
35 The print
result is different from
the previewed
image.
If two or more copies
are specified, if the
paper source is set
to the 1st through
4th paper drawers,
or if double-sided
printing, booklet
printing, distribution
number printing,
reprinting, stapling or
hole punching are
specified, the “OHP
Interleaving” function cannot be
selected.
If booklet binding is
selected, the “Cover
Mode” function cannot be selected.
The paper drawer for
the interleaves or
cover pages is not
specified.
If sorting is not specified, distribution
numbering cannot
be selected.
After specifying the
distribution number,
sorting was cancelled.
Paper with the correct size and orientation is not loaded.
Check if multiple
copies or the
paper source are
selected, if the
“Booklet Creation”
setting or the “Dis-
tribution #” or
“OHP Interleaving” function is
selected, and if
reprinting, stapling or hole
punching are
selected.
Check if the “Book-
let Creation” setting is selected.
Specify the paper
drawer loaded with
paper for the interleaves and cover
pages with the
same orientation
and size as the
document.
Check that sorting
is selected.
Check that sorting
is specified.
Depending on the
selected settings,
not all distribution
number may be
printed.
Check the specified paper size and
orientation in the
application and
printe’s Properties
dialog box.
When the “Distribution #”
function was specified,
sorting was specified.
However, if sorting was
later cancelled, the “Dis-
tribution #” function will
also be cancelled.
Since the paper size and
orientation settings specified in the application
have priority over the settings in the printer’s Properties dialog box, the print
result may be different
from the previewed
image.
T- 1 1
2. WARM RESTART
2-1. Overview
• Perform this operation when entering Maintenance Mode and when the touch panel buttons cannot be used (do not operate correctly) if a malfunction occurs while the machine
is running (sending, receiving, copying, etc.).
Pressing this button initializes the unit, but documents stored in the unit's memory and
program settings are saved. After the unit is initialized, the specified operations are performed on the documents stored in the unit's memory (except with copies and computer
printouts).
2-2. Warm restart procedure
• Press the button in the small hole on the side of the control panel.
2-3. Warm restart operation
• The warm restart operation begins when the operation described in 2-2 is performed.
At this time, the touch panel goes off.
After approximately 5 seconds, the warm restart operation is completed and the initial
screen appears in the touch panel. Then, the specified operations are performed on the
documents stored in the unit’s memory.
Control panel
T- 1 2
4384S501CA
Press the button in the small hole on
the side of the control panel.
2003 MINOLTA CO., LTD.
Copyright
Use of this manual should be strictly supervised to
avoid disclosure of confidential information.
MINOLTA Co.,Ltd.
7662-4513-11
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