EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
magicolor 2210
User’s Guide
1800669-001B
Trademarks
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
The following are registered trademarks of MINOLTA-QMS, Inc.: QMS, the MINOLTAQMS logo, Crown, CrownNet, and magicolor.
Minolta is a trademark of Minolta Co., Ltd. Other product names mentioned in this
guide may also be trademarks or registered trademarks of their respective owners.
MINOLTA-QMS, Inc. reserves the right to make changes to this guide and to the
equipment described herein without notice. Considerable effort has been made to
ensure that this guide is free of inaccuracies and omissions. However, MINOLTAQMS, Inc. makes no warranty of any kind including, but not limited to, any implied
warranties of merchantability and fitness for a particular purpose with regard to this
guide. MINOLTA-QMS, Inc. assumes no responsibility for, or liability for, errors
contained in this guide or for incidental, special, or consequential damages arising
out of the furnishing of this guide, or the use of this guide in operating the equipment,
or in connection with the performance of the equipment when so operated.
Registering the Printer
—Fill out and send in the
Mail
registration card enclosed in
your shipment or downloaded
from www.onlineregister.com/
minolta-qms/
Internet
instructions on
www.onlineregister.com/minoltaqms/
or
Software Utilities
Follow the instructions on the
CD-ROM.
—Follow the
CD-ROM
—
Contents
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Introduction 52
Printing a Status Page 52
Preventing Media Jams 52
Automatic Jam Recovery 53
Understanding the Media Path 54
Media Tray (Standard Upper Tray and Optional Tray)55
Lower Feed Unit (LFU) Tray(s)55
Multipurpose Tray55
Duplex Unit (Optional)55
5-bin Mailbox (Optional)55
Clearing Media Jams 55
Handling Media Jams by Location 56
Clearing Misfeed (Upper or Optional Tray) Jams 57
Clearing Misfeed (Multipurpose Tray) Jams58
Clearing Inner Jams, Outer Jams, and Drum Jams 58
Media Jams in the Output Tray66
Solving Problems with Media Jams 66
Make sure that you are using only plain paper (or recycled plain paper).66
Make sure that you are using only letter/A4 plain paper.66
Solving Other Problems 69
Contents2
Solving Problems with Printing Quality 74
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Status, Error, and Service Messages 85
Status and Error Messages85
Service Messages94
HP-GL, HPXL, and PCL Error Codes97
PostScript Errors98
Additional Assistance 98
5 Installing Other Accessories ................... .......................................................99
6 Color Printing ................................................................................................139
Introduction 140
Color Management and Control140
MINOLTA-QMS QCOLOR Technology140
Further Information141
Contents
3
7 Repacking the Printer ...................................................................................143
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Storing the Printer 144
Relocating Your Printer 144
Repacking the Printer 145
What's Involved?145
Remove the Cables 146
Remove the Fuser Oil Roller 146
Remove the Toner Cartridges 146
Remove the Waste Toner Pack 147
Remove OPC Drum Cartridge 147
Remove Transfer Belt 147
Remove the Duplex Unit 147
Remove the 5-bin Mailbox 148
Remove the Lower Feeder Unit 148
Repack the Printer 149
Strapping/Buckling Kit Contents150
A Technical Specifications .................................................................................153
Requirements 154
Space Requirements154
Power Requirements 155
Location Requirements 155
Engine and Controller Specifications 157
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Consumables
1
Consumable Life Expectancies
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The stated life expectancy of each consumable is based on printing under
specific operating conditions, such as media type, number of color planes,
page size, and page coverage (@ normal 5% coverage of letter/A4-size
media). The actual life expectancy will vary depending on these and other
printing variables, including continuous or intermittent printing, ambient tem-
perature, and humidity. For further information about the consumables statis-
tics page and replacement menus, refer to the
CrownBook
.
Replacing Consumables
Attention
Failure to follow instructions as outlined in this manual could result in
voiding your warranty.
The following messages indicate that a consumable needs to be replaced.
Item/Message
Display
Fuser oil roller
REPLACE
OIL
ROLLER
Fuser unit/transfer roller kit
REPLACE
FUSER
UNIT
This item needs replacing by user
after...
FUSER OIL LOW, FUSER OIL
EMPTY, or REPLACE OIL ROLLER
displays in the message window (after
up to 21,000 single- sided continuous
monochrome or 7,500 continuous
color pages*, or 7,000 intermittent
monochrome or 5,000 intermittent
color pages). Heavy coverage, intermittent printing, and different media
types can use up oil at an accelerated
rate, reducing fuser oil roller life.
100,000 single-sided pages maximum
at an equal mix of black and 4-color
pages, all with 5% coverage of each
color; however, fuser unit life is coverage and media dependent).
Page Reference
“Replacing the
Fuser Oil Roller”
on page 26
“Replacing the
Fuser Unit and
Transfer Roller
Kit” on page 19
Consumable Life Expectancies6
Item/Message
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Display
OPC drum kit**
REPLACE
OPC DRUM
REPLACE
WASTE
TONER
WASTE
TONER
NEAR
FULL
Toner
<COLOR>
TONER
EMPTY
Transfer belt
REPLACE
TRANSFER
BELT
*A plane (also called an image) is a single pass of the OPC drum (one
toner color). For example, a black-only, single-sided (simplex) print job
makes one pass per page. A single-sided color page (also called a face)
consists of up to four passes of the OPC drum, since most color print jobs
use all four toner colors. A two-sided color page may consist of up to eight
passes of the OPC drum, since most color print jobs use all four toner colors. Stated consumable life is expressed at 5% in simplex letter/A4 pages.
A duplex page is equivalent to two simplex pages.
This item needs replacing by user
after...
Up to 30,000 continuous monochrome
or 7,500 continuous four-color pages,
or 10,000 intermittent [one-page jobs]
monochrome or 5,000 intermittent
[one-page jobs] color pages). Other
factors also affect consumables life.
Approximately 6,000 single-sided
pages per cartridge—black, yellow,
magenta, cyan at 5% coverage of
each color.
The number of sheets/faces printed shown on the startup page differs from
the number of sheets/faces printed statistics in CrownView and on the consumables statistics page (Operator Control/Consumables/Print Statistics).
The numbers on the startup page refer to number of sheets/faces printed
during the lifetime of the printer. The numbers in CrownView and on the
consumables statistics page refer to the number of sheets/faces printed to
date during the current consumables tracking period (Administration/Consumables/Start Period menu).
**Three items (OPC drum, laser lens cover, waste toner pack) are included
in the OPCdrum kit. If one needs replacing, replace all three items.
Replacing Consumables
7
Ordering Consumables
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Choosing the right consumables for your magicolor 2210 printer not only
increases its reliability and performance, but also minimizes the risk of
damage. For example, only MINOLTA-QMS toner cartridges are designed to
meet the exact specifications of your MINOLT A-QMS printer , giving maximum
performance, efficiency, and long life.
Toner cartridges and other consumables for the magicolor
from your local vendor or Q-SHOP (www.q-shop.com). See the
Support Guide
you for information on ordering.
for the telephone number of the MINOLTA-QMS office nearest
2210 are available
Replacing Toner Cartridges
Characters and images are created in your laser printer through a process
that applies toner to the photosensitive (OPC) drum (which functions like pho-
tographic film). Your printer uses four toner cartridges: black, yellow,
magenta, and cyan. Handle the toner cartridges carefully to avoid spilling
toner inside the printer or on yourself.
The carbon-particle toner is nontoxic. If you get toner on your hands,
5"
wash them in cool water or a neutral detergent. If you get toner on
your clothes, lightly dust them off as much as possible. If some toner
remains on your clothes, use cool, not hot water, to rinse the toner off,
provided your clothing is washable.
Service &
WARNING!
If you get toner in your eyes, wash it out immediately and consult a
doctor. Material Safety Data Sheets (MSDS) information can be found at
www.minolta-qms.com (click on the Answer Base).
ACHTUNG! Sollte Toner in Ihre Augen gelangen, die Augen unbedingt
sofort mit kaltem Wasser ausspülen und einen Artzt aufsuchen.
MSDS-Informationen (Material Safety Data Sheets; Datenblätter zur
Materialsicherheit) finden Sie im Internet unter www.minolta-qms.com
(klicken Sie auf “Answer Base”).
Toner Cartridge Life
A toner cartridge contains enough toner (yellow, magenta, cyan, or black) to
print a maximum of 6,000 (at normal 5% page coverage) simplex letter/
A4-size pages. With heavier coverages, the approximate maximum
Replacing Toner Cartridges8
capacities will decrease. The approximate maximum simplex letter/A4 pages
c#d
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
for heavier coverages are below:
5%10%15%20%25%30%35%40%
Pages 6,0003,0002,0001,5001,2001,000857750
To determine your average percent coverage, print a consumables
When toner runs low in a cartridge, XTONER LOW displays in the message
X
window (
printing; usually, parts of the page print lighter.
When toner is low, it’s sometimes helpful to take the cartridge out of the
printer and redistribute the toner by gently rocking the cartridge horizontally
side to side (as you do for a new cartridge) five or six times. Then reinstall the
cartridge.
The printer, approximately 100 pages after detecting that toner in a cartridge
is low, displays
toner color). Printing continues even though the out-of-toner warning
appears. However, the color gradually fades, so replace the toner cartridge
as soon as possible.
indicates the toner color). It’s your option whether to continue
X
TONER EMPTY in the message window (X indicates the
Toner Cartridge Handling
Attention
Do not hold a toner cartridge vertically. Do not
touch the toner roller surface c or the
protective shutter d. This could lower image
quality.
Keep toner cartridges:
In their packaging until you’re ready to install them.
„
In a cool, dry location away from sunlight (due to heat).
„
The maximum storage temperature is 95° F (35° C) and the maximum
storage humidity is 80% without condensation.
Level during storage.
„
Do not stand or store cartridges on their ends or turn them upside
down; the toner inside the cartridges may become caked or unequally
distributed.
Away from salty air and corrosive gases such as aerosols.
„
Away from disk drives and floppy disks.
„
The magnets in the cartridges can damage stored data.
Replacing Toner Cartridges
9
Toner Cartridge Replacement
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
1
Check the message display to see what toner color is out.
2
Open the printer’s front cover.
Attention
Be careful not to spill toner on the inside of the printer’s front cover .
Toner will fall from there into the upper media tray. If toner does fall
onto the open cover, immediately wipe it with a dry, lint-free soft
cotton cloth or swabs.
If the toner cartridge you want to replace is the one showing, go to step 5.
If not, go to step 3.
3
Press the toner cartridge
carrousel button cand
release the button dbefore
turning the carrousel dial
e
counterclockwise until it
stops.
The carrousel rotates 90°
and stops.
The toner cartridge carrousel may start to turn automatically from the weight of
the inserted toner cartridge.
Make sure you have fully
turned to the next slot before
trying to insert another toner cartridge.
4
Repeat step 3 until the color to be replaced is visible.
5
Pull the release lever to eject and
remove the toner cartridge you
are going to replace.
1
2
3
Replacing Toner Cartridges10
WARNING!
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Dispose of the used toner cartridge according to your local
regulations. Do not dispose of it by burning.
ACHTUNG! Entsorgen Sie alte Tonerkassetten keinesfalls durch
Verbrennen, sondern ordnungsgemäß entsprechend den lokalen
Bestimmungen.
6
Remove the new toner cartridge
from its shipping carton.
7
Distribute the toner inside the
cartridge.
Holding a cartridge with both
hands, gently shake it five or
six times.
Replacing Toner Cartridges
11
8
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There are two types of toner cartridge available. Look at the following
graphics to determine which type you have.
„ If you have this type of toner cartridge,
remove the protective yellow cover
clearly marked “Remove.” Then go to
step 9.
Each toner cartridge has a colored end that corresponds to a col-
5"
ored label inside the cartridge slots. Always install the toner cartridge in the slot with a label of the same color.
9
Place the front end of the toner
cartridge installation guides
into the cartridge installation
rails on the cartridge carrousel.
10
Gently push the new cartridge
into the printer.
11
Close the printer’s front cover.
„ If you have this type of toner cartridge,
go to step 9.
Refilled Toner Cartridges
Attention
Refilled toner cartridges may produce variations in toner quality and
reliability and can reduce the print quality of your documents. Any
damage to the printer or quality problems caused by a refilled toner
cartridge use will void your warranty.
Replacing Toner Cartridges12
Replacing the OPC Drum Kit
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Waste Toner Pack, OPC Drum Cartridge, and Laser Lens
Cover
Attention
The OPC drum is extremely sensitive to bright light and direct sunlight.
Always leave it in its protective bag until you’re ready to install it. Any
exposure to light should be avoided, or permanent damage could
result. Any damage resulting from mishandling of the OPC drum will
void the warranty of the OPC drum. Also, handle the cartridge carefully
by its sides so you don’t touch the surface (the green part) of the d rum.
The drum is also extremely sensitive to hand oils and scratches, both of
which reduce print quality.
The three items below are included in the OPCdrum kit. If one needs
replacing, replace all three items.
„ Removing the used waste toner pack
„ Removing the used OPC drum cartridge
„ Replacing the laser lens cover
„ Installing the new OPC drum cartridge
„ Installing the new waste toner pack
Removing the Used Waste Toner Pack
When you replace the OPC drum cartridge, the printer automatically recovers. However, the replaced waste toner pack consumables monitoring system
must be manually reset through control panel (Operator Control/
Consumables/Items Replaced) menu.
1
Open the printer’s front cover.
Replacing the OPC Drum Kit
13
2
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Carefully remove the waste
toner pack using the handle.
Keep the waste toner pack
upright so the toner does
not spill.
3
Turn the two caps labeled “A”
counterclockwise and remove them.
4
Twist the two “A” caps c onto the
two “A” holes d.
T urn the caps clockwise to secure
them.
2
1
1
1
1
2
2
2
Replacing the OPC Drum Kit14
5
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Remove waste toner pack cap labeled
“B” and insert it into
hole “B.”
6
Dispose of the used waste toner pack.
WARNING!
Dispose of the used waste toner pack properly according to your local
regulations (do not dispose of it by burning).
Achtung! Entsorgen Sie den Alttonerbehälter kei nesfalls, i ndem Sie ih n
verbrennen, sondern ordnungsgemäß entsprechend den lokalen
Bestimmungen.
7
Continue with replacing the OPC drum cartridge.
You will install the new waste toner pack after replacing the OPC drum.
Removing the Used OPC Drum Cartridge
When the OPC drum is worn out, the message
printer will not print until the drum kit is replaced.
When you replace the OPC drum cartridge after a
message displays in the message window, the printer automatically
DRUM
recovers.
The OPC drum life is directly related to the number of rotations of the
5"
drum. Longest drum life is achieved with continuous printing. Intermittent printing with small job sizes requires cleaning rotations before and
after each job, and subsequently will impact OPC life.
1
With the front cover open, rotate
the transfer belt unit left release
lever counterclockwise to the
top (12 o’clock) position.
This raises the transfer
belt unit.
Replacing the OPC Drum Kit
REPLACE DRUM
DRUM LOW or REPLACE
appears. The
15
2
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Hold the OPC drum cartridge
handle and carefully pull it out
about 8 inches
(20 cm).
3
Support the bottom of the
drum with your hand, then
carefully pull the cartridge
toward you and remove it.
Dispose of it prop-
5"
erly according to your
local regulations.
4
Continue with replacing the
laser lens cover.
Replacing the Laser Lens Cover
1
Press on the laser lens cover lock
release lever and gently pull the
laser lens cover toward you.
Dispose of it properly accord-
5"
ing to your local regulations.
2
Remove the new laser lens cover
from the OPC drum kit box.
Attention
Do not touch the glass surface of the laser lens.
Replacing the OPC Drum Kit16
3
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Place the front end of the
laser lens cover into its installation rail.
4
Carefully insert the laser lens
cover and check to make sure
it is fully inserted.
Attention
If the laser lens cover is not properly installed, serious damage to
the printer could result.
5
Continue with replacing the OPC drum cartridge.
Installing the New OPC Drum Cartridge
1
Remove the new OPC drum
cartridge from its shipping box.
Attention
Keep the protective sheet on the cartridge. Do not touch the
protective sheet on the photosensitive (green) surface or scratch the
surface. This could lower image quality.
Make sure the transfer belt left release lever is still set to its top position
(12 o’clock).
Replacing the OPC Drum Kit
17
2
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Hold the OPC drum cartridge level, place the front
end of the OPC drum cartridge installation guide
into the installation rail.
3
Carefully push the OPC
drum cartridge in.
Attention
The cartridge should slide easily into the printer. Don’t force it.
4
Press on the front handle of the
OPC drum cartridge with one hand
and hold the front handle of the
OPC protective cover with the
other hand.
5
Peel the protective cover off
(straight toward you).
Dispose of it properly
5"
according to your local
regulations.
6
Turn the left release lever of the
transfer belt clockwise to its correct position (2 o’clock).
This lowers the transfer belt.
Also make sure the transfer belt
right release lever is set to its
correct position (10 o’clock).
Attention
If the transfer belt left release lever is at its top position (12 o’clock),
the waste toner pack cannot be installed.
Replacing the OPC Drum Kit18
Installing the New Waste Toner Pack
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
1
Remove the new waste toner pack from the drum kit box.
2
Insert the bottom of the waste
toner pack c into its installation position in the printer.
3
Insert the top of the waste
toner pack d into its installation position in the printer until
it is firmly seated.
4
Close the printer’s front cover.
If the waste toner pack is not
correctly installed or the transfer belt right release lever is at
its top position (12 o’clock),
the front cover cannot be
closed.
5
In the Operator Control/Consumables/Items Replaced/Waste Toner
menu, choose Yes to reset the consumables monitoring system.
2
1
Replacing the Fuser Unit and Transfer
Roller Kit
WARNING!
The fuser unit can become extremely hot and cause severe
burns. Make sure the unit is cool before handling it.
ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß
Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige
Zeit abühlen, bevor Sie diese berühren.
When the fuser is worn out, the message “
and the printer does not print. Replace the fuser kit. After the new fuser kit is
installed, printing automatically resumes.
The fuser kit includes the two items below. When replacing the fuser unit,
replace the transfer roller as well.
Replacing the Fuser Unit and Transfer Roller Kit
REPLACE FUSER UNIT
” appears
19
„ Fuser unit
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
„ Transfer roller
unit
Replacing the Fuser Unit
1
Open the printer’s top cover.
2
Rotate the two fuser oil roller
lock levers to release the fuser
oil roller.
3
Remove the fuser oil
roller.
Hold it by the green
handle only.
Replacing the Fuser Unit and Transfer Roller Kit20
4
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Place the fuser oil roller on a table or level surface.
Attention
Since the fuser oil roller removed here is
to be installed in the new fuser unit,
handle it with care.
If you set the fuser oil roller on the table
do it as shown in the illustration. Do not
allow the roller surface to contact the
table or get dirty. This could lower image quality.
5
Turn the release levers
(front, rear) to release
the fuser unit.
Replacing the Fuser Unit and Transfer Roller Kit
21
6
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Holding the fuser
unit handles, lift up
the unit.
Dispose of it
5"
properly
according to
your local
regulations.
7
Remove the new fuser from
its shipping box.
Replacing the Fuser Unit and Transfer Roller Kit22
8
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Carefully lower the new fuser unit so that the two pins in the fuser unit
installation section go into the two installation holes in the fuser unit.
9
Press in on the fuser unit
release levers cand rotate
them downward d.
This secures the fuser unit.
1
1
1
2
2
1
1
Attention
If the fuser unit release levers are not set correctly, the fuser oil
roller cannot be installed. Set the fuser unit release levers to the
fixed position.
Replacing the Fuser Unit and Transfer Roller Kit
2
2
23
10
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Reinstall the fuser oil roller
(removed in step 4).
11
Rotate the two oil roller
levers to lock the oil roller into place.
12
Close the printer’s top cover.
Check the release button to make
sure the top cover is properly closed.
Replacing the Transfer Roller Unit
If there is media in the multipurpose tray, remove it. Close the multi-
5"
purpose tray.
1
Press the right cover release
button and carefully open the right
cover.
Replacing the Fuser Unit and Transfer Roller Kit24
2
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Holding the two transfer roller
unit handles, remove the transfer roller unit.
Dispose of it properly
5"
according to your local
regulations.
3
Remove the new transfer roller
unit from the fuser kit box.
Attention
Do not touch the surface of the transfer roller
unit. This could lower image quality.
4
Place the new transfer roller unit on a
level surface.
5
Lift up the two transfer roller unit handles.
6
Holding the two transfer roller unit
handles, carefully lower it so the
transfer roller unit shaft goes into
the two transfer roller unit installation guides.
Replacing the Fuser Unit and Transfer Roller Kit
25
7
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Lower the two transfer roller
unit handles.
8
Carefully close the right
cover.
Check the release button
status to make sure the cover
is properly closed.
9
If necessary, reopen the
multipurpose tray and put the
media back in.
Replacing the Fuser Oil Roller
The fuser oil roller provides a lubricant for the printer via an oil-impregnated
roller. This oil is necessary for the proper functioning of the printer.
WARNING!
The fuser unit can become extremely hot and cause severe
burns. Make sure the unit is cool before handling it.
ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß
Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige
Zeit abühlen, bevor Sie diese berühren.
When the fuser oil roller is worn out, the message “
appears and the printer does not print. Replace the fuser oil roller. After the
new roller is installed, printing automatically resumes (if you have not turned
off the printer).
1
Open the printer’s top cover.
2
Rotate the two fuser oil roller lock
levers to release the fuser oil roller.
Dispose of it properly
5"
according to your local regulations.
REPLACE OIL ROLLER
”
Replacing the Fuser Oil Roller26
3
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Remove the new fuser oil roller from its shipping box.
Attention
If you set the new fuser oil roller on a table, do it
as shown in the illustration. Do not allow the
roller surface to contact the table or get dirty.
This could lower image quality.
4
Insert the new
fuser oil roller
installation guides
(front, rear) into
the fuser unit
installation rail.
5
Carefully lower the
roller.
6
Rotate the two oil roller levers
to lock the oil roller into place.
Attention
If the two fuser oil roller release levers are not correctly set, the
top cover cannot be closed. Set the release levers to the roller
fixed position.
7
Carefully close the top cover.
Check the release button to make sure the top cover is properly closed.
Replacing the Fuser Oil Roller
27
Replacing the Transfer Belt
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
When the transfer belt is at the end of its life, the message “REPLACE
TRANSFER BELT” appears, and the printer does not print. Replace the trans-
fer belt. After the new transfer belt is installed, printing automatically resumes
(if you have not turned off the printer).
1
Open the printer’s front cover.
2
Remove the waste toner pack.
3
Rotate the left transfer belt
lock lever.
4
Remove the OPC drum cartridge and set it aside.
Replacing the Transfer Belt28
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