Minolta magicolor 2210 User Manual

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magicolor 2210 User’s Guide

1800669-001B

Trademarks

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The following are registered trademarks of MINOLTA-QMS, Inc.: QMS, the MINOLTAQMS logo, Crown, CrownNet, and magicolor.

Minolta is a trademark of Minolta Co., Ltd. Other product names mentioned in this guide may also be trademarks or registered trademarks of their respective owners.

Proprietary Statement

The digitally encoded software included with your printer is Copyrighted © 2001 by MINOLTA-QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of MINOLTA-QMS, Inc.

This guide is Copyrighted © 2001 by MINOLTA-QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This document may not be copied, in whole or part, nor transferred to any other media or language, without written permission of MINOLTA-QMS, Inc.

Notice

MINOLTA-QMS, Inc. reserves the right to make changes to this guide and to the equipment described herein without notice. Considerable effort has been made to ensure that this guide is free of inaccuracies and omissions. However, MINOLTAQMS, Inc. makes no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this guide. MINOLTA-QMS, Inc. assumes no responsibility for, or liability for, errors contained in this guide or for incidental, special, or consequential damages arising out of the furnishing of this guide, or the use of this guide in operating the equipment, or in connection with the performance of the equipment when so operated.

Registering the Printer

—Fill out and send in the

Mail

registration card enclosed in your shipment or downloaded from www.onlineregister.com/ minolta-qms/

Internet

instructions on www.onlineregister.com/minoltaqms/

Software Utilities

Follow the instructions on the CD-ROM.

—Follow the

CD-ROM

—

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2 Using Media ............................... ... ................................................... .. ... ...........33

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Introduction 34 Media Handling 34 Media Types 35

Plain Paper 35 Letterhead and Memo Media 35 Thick Stock 36 Envelopes 37 Labels 37 Postcards 38 Transparencies 38

Loading Media 40

Autoduplexing 40 Upper and Optional Media Trays 41 Multipurpose Tray 43 Printing Envelopes from the Multipurpose Tray 45 Printing Area 46

Media Storage 46

3 Maintaining the Printer ....................................................................................47

Maintaining the Printer 48 Cleaning 50

Outside the Printer 50 Inside the Printer 50

4 Troubleshooting ..............................................................................................51

Introduction 52 Printing a Status Page 52 Preventing Media Jams 52 Automatic Jam Recovery 53 Understanding the Media Path 54

Media Tray (Standard Upper Tray and Optional Tray) 55 Lower Feed Unit (LFU) Tray(s) 55 Multipurpose Tray 55 Duplex Unit (Optional) 55 5-bin Mailbox (Optional) 55

Clearing Media Jams 55

Handling Media Jams by Location 56 Clearing Misfeed (Upper or Optional Tray) Jams 57 Clearing Misfeed (Multipurpose Tray) Jams 58 Clearing Inner Jams, Outer Jams, and Drum Jams 58 Media Jams in the Output Tray 66

Solving Problems with Media Jams 66

Make sure that you are using only plain paper (or recycled plain paper). 66 Make sure that you are using only letter/A4 plain paper. 66 Solving Other Problems 69

Contents2

Solving Problems with Printing Quality 74

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Status, Error, and Service Messages 85

Status and Error Messages 85

Service Messages 94

HP-GL, HPXL, and PCL Error Codes 97

PostScript Errors 98 Additional Assistance 98

5 Installing Other Accessories ................... .......................................................99

Introduction 100

Accessories 101 Antistatic Protection 101 BuzzBox 101

What's in the Kit? 102

Installing BuzzBox 102

Using BuzzBox 103 Dual In-Line Memory Modules 103

How Much Memory Do You Need? 104

Minimum System Memory Requirements (in MB) 104 Installing a Duplex Unit 107 Emulations, Fonts, and Other Software 112

Emulations 112

Fonts 114 Kanji Font Internal IDE Hard Disk 115 5-bin Mailbox 117 QFORM 122

PlanetPress 122 Interfaces and Daughterboards 123

Interfaces 123 SCSI Interface 125 Internal IDE Hard Disk Drive 127 Lower Feeder Unit 130

Installing a Lower Feeder Unit (LFU) 130 Media Trays 134

Installation 134 Printer Stand/Cabinet 135 SC-210 Convenience Copier 135 Time-of-Day Clock 135

6 Color Printing ................................................................................................139

Introduction 140

Color Management and Control 140

MINOLTA-QMS QCOLOR Technology 140

Further Information 141

Contents

7 Repacking the Printer ...................................................................................143

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Storing the Printer 144 Relocating Your Printer 144 Repacking the Printer 145

What's Involved? 145 Remove the Cables 146 Remove the Fuser Oil Roller 146 Remove the Toner Cartridges 146 Remove the Waste Toner Pack 147 Remove OPC Drum Cartridge 147 Remove Transfer Belt 147 Remove the Duplex Unit 147 Remove the 5-bin Mailbox 148 Remove the Lower Feeder Unit 148 Repack the Printer 149

Strapping/Buckling Kit Contents 150

A Technical Specifications .................................................................................153

Requirements 154

Space Requirements 154

Power Requirements 155 Location Requirements 155 Engine and Controller Specifications 157

Engine 157

Print Speed—Simplex 157

Print Speed—Autoduplex 158

General 158

Controller 159

Electrical 160

Physical 162 Print Media 162 Document Option Commands 163 Supported DOCs 163

Header/Trailer Page Commands 163

HP-GL Emulation Commands 163

HP PCL 5e Emulation Commands 164

Lineprinter Emulation Commands 164

CCITT Groups 3 and 4 Commands 164

Document Formatting 165

Job and Subjob Boundary Commands 165

LN03 Plus Commands 166

Index......................................................................................................................167

Contents4

Replacing

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Consumables

Consumable Life Expectancies

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The stated life expectancy of each consumable is based on printing under

specific operating conditions, such as media type, number of color planes,

page size, and page coverage (@ normal 5% coverage of letter/A4-size

media). The actual life expectancy will vary depending on these and other

printing variables, including continuous or intermittent printing, ambient tem-

perature, and humidity. For further information about the consumables statis-

tics page and replacement menus, refer to the

CrownBook

Replacing Consumables

Attention

Failure to follow instructions as outlined in this manual could result in

voiding your warranty.

The following messages indicate that a consumable needs to be replaced.

Item/Message Display

Fuser oil roller

REPLACE

OIL ROLLER

Fuser unit/transfer roller kit

REPLACE

FUSER UNIT

This item needs replacing by user after...

FUSER OIL LOW, FUSER OIL EMPTY, or REPLACE OIL ROLLER

displays in the message window (after up to 21,000 single- sided continuous monochrome or 7,500 continuous color pages*, or 7,000 intermittent monochrome or 5,000 intermittent color pages). Heavy coverage, intermittent printing, and different media types can use up oil at an accelerated rate, reducing fuser oil roller life.

100,000 single-sided pages maximum at an equal mix of black and 4-color pages, all with 5% coverage of each color; however, fuser unit life is coverage and media dependent).

Page Reference

“Replacing the Fuser Oil Roller” on page 26

“Replacing the Fuser Unit and Transfer Roller Kit” on page 19

Consumable Life Expectancies6

Item/Message

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Display

OPC drum kit**

REPLACE

OPC DRUM

REPLACE

WASTE TONER

WASTE

TONER NEAR FULL

Toner

<COLOR>

TONER EMPTY

Transfer belt

REPLACE

TRANSFER BELT

*A plane (also called an image) is a single pass of the OPC drum (one toner color). For example, a black-only, single-sided (simplex) print job makes one pass per page. A single-sided color page (also called a face) consists of up to four passes of the OPC drum, since most color print jobs use all four toner colors. A two-sided color page may consist of up to eight passes of the OPC drum, since most color print jobs use all four toner colors. Stated consumable life is expressed at 5% in simplex letter/A4 pages. A duplex page is equivalent to two simplex pages.

This item needs replacing by user after...

Up to 30,000 continuous monochrome or 7,500 continuous four-color pages, or 10,000 intermittent [one-page jobs] monochrome or 5,000 intermittent [one-page jobs] color pages). Other factors also affect consumables life.

Approximately 6,000 single-sided pages per cartridge—black, yellow, magenta, cyan at 5% coverage of each color.

107,000 single-sided images (1:1 color/monochrome printing)

Page Reference

“Replacing the OPC Drum Kit” on page 13

“Replacing Toner Cartridges” on page 8

“Replacing the Transfer Belt” on page 28

The number of sheets/faces printed shown on the startup page differs from the number of sheets/faces printed statistics in CrownView and on the consumables statistics page (Operator Control/Consumables/Print Statistics). The numbers on the startup page refer to number of sheets/faces printed during the lifetime of the printer. The numbers in CrownView and on the consumables statistics page refer to the number of sheets/faces printed to date during the current consumables tracking period (Administration/Consumables/Start Period menu).

**Three items (OPC drum, laser lens cover, waste toner pack) are included in the OPC drum kit. If one needs replacing, replace all three items.

Replacing Consumables

Ordering Consumables

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Choosing the right consumables for your magicolor 2210 printer not only

increases its reliability and performance, but also minimizes the risk of

damage. For example, only MINOLTA-QMS toner cartridges are designed to

meet the exact specifications of your MINOLT A-QMS printer , giving maximum

performance, efficiency, and long life.

Toner cartridges and other consumables for the magicolor

from your local vendor or Q-SHOP (www.q-shop.com). See the

Support Guide

you for information on ordering.

for the telephone number of the MINOLTA-QMS office nearest

2210 are available

Replacing Toner Cartridges

Characters and images are created in your laser printer through a process

that applies toner to the photosensitive (OPC) drum (which functions like pho-

tographic film). Your printer uses four toner cartridges: black, yellow,

magenta, and cyan. Handle the toner cartridges carefully to avoid spilling

toner inside the printer or on yourself.

The carbon-particle toner is nontoxic. If you get toner on your hands,

wash them in cool water or a neutral detergent. If you get toner on your clothes, lightly dust them off as much as possible. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off, provided your clothing is washable.

Service &

WARNING!

If you get toner in your eyes, wash it out immediately and consult a

doctor. Material Safety Data Sheets (MSDS) information can be found at

www.minolta-qms.com (click on the Answer Base).

ACHTUNG! Sollte Toner in Ihre Augen gelangen, die Augen unbedingt

sofort mit kaltem Wasser ausspülen und einen Artzt aufsuchen.

MSDS-Informationen (Material Safety Data Sheets; Datenblätter zur

Materialsicherheit) finden Sie im Internet unter www.minolta-qms.com

(klicken Sie auf “Answer Base”).

Toner Cartridge Life

A toner cartridge contains enough toner (yellow, magenta, cyan, or black) to

print a maximum of 6,000 (at normal 5% page coverage) simplex letter/

A4-size pages. With heavier coverages, the approximate maximum

Replacing Toner Cartridges8

capacities will decrease. The approximate maximum simplex letter/A4 pages

c#d

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for heavier coverages are below:

5% 10% 15% 20% 25% 30% 35% 40%

Pages 6,000 3,000 2,000 1,500 1,200 1,000 857 750

To determine your average percent coverage, print a consumables

statistics page (Operator Control/Consumables/Print Statistics).

When toner runs low in a cartridge, XTONER LOW displays in the message

window ( printing; usually, parts of the page print lighter.

When toner is low, it’s sometimes helpful to take the cartridge out of the printer and redistribute the toner by gently rocking the cartridge horizontally side to side (as you do for a new cartridge) five or six times. Then reinstall the cartridge.

The printer, approximately 100 pages after detecting that toner in a cartridge is low, displays toner color). Printing continues even though the out-of-toner warning appears. However, the color gradually fades, so replace the toner cartridge as soon as possible.

indicates the toner color). It’s your option whether to continue

TONER EMPTY in the message window (X indicates the

Toner Cartridge Handling

Attention

Do not hold a toner cartridge vertically. Do not touch the toner roller surface c or the protective shutter d. This could lower image quality.

Keep toner cartridges:

In their packaging until you’re ready to install them.

„

In a cool, dry location away from sunlight (due to heat).

„

The maximum storage temperature is 95° F (35° C) and the maximum storage humidity is 80% without condensation.

Level during storage.

„

Do not stand or store cartridges on their ends or turn them upside down; the toner inside the cartridges may become caked or unequally distributed.

Away from salty air and corrosive gases such as aerosols.

„

Away from disk drives and floppy disks.

„

The magnets in the cartridges can damage stored data.

Replacing Toner Cartridges

Toner Cartridge Replacement

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Check the message display to see what toner color is out.

Open the printer’s front cover.

Attention

Be careful not to spill toner on the inside of the printer’s front cover . Toner will fall from there into the upper media tray. If toner does fall onto the open cover, immediately wipe it with a dry, lint-free soft cotton cloth or swabs.

If the toner cartridge you want to replace is the one showing, go to step 5. If not, go to step 3.

Press the toner cartridge carrousel button cand release the button dbefore turning the carrousel dial

counterclockwise until it

stops.

The carrousel rotates 90° and stops.

The toner cartridge carrousel may start to turn automatically from the weight of the inserted toner cartridge. Make sure you have fully turned to the next slot before trying to insert another toner cartridge.

Repeat step 3 until the color to be replaced is visible.

Pull the release lever to eject and remove the toner cartridge you are going to replace.

Replacing Toner Cartridges10

WARNING!

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Dispose of the used toner cartridge according to your local regulations. Do not dispose of it by burning.

ACHTUNG! Entsorgen Sie alte Tonerkassetten keinesfalls durch Verbrennen, sondern ordnungsgemäß entsprechend den lokalen Bestimmungen.

Remove the new toner cartridge from its shipping carton.

Distribute the toner inside the cartridge.

Holding a cartridge with both hands, gently shake it five or six times.

Replacing Toner Cartridges

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There are two types of toner cartridge available. Look at the following graphics to determine which type you have.

„ If you have this type of toner cartridge,

remove the protective yellow cover clearly marked “Remove.” Then go to step 9.

Each toner cartridge has a colored end that corresponds to a col-

ored label inside the cartridge slots. Always install the toner cartridge in the slot with a label of the same color.

Place the front end of the toner cartridge installation guides into the cartridge installation rails on the cartridge carrousel.

Gently push the new cartridge into the printer.

Close the printer’s front cover.

„ If you have this type of toner cartridge,

go to step 9.

Refilled Toner Cartridges

Attention

Refilled toner cartridges may produce variations in toner quality and

reliability and can reduce the print quality of your documents. Any

damage to the printer or quality problems caused by a refilled toner

cartridge use will void your warranty.

Replacing Toner Cartridges12

Replacing the OPC Drum Kit

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Waste Toner Pack, OPC Drum Cartridge, and Laser Lens Cover

Attention

The OPC drum is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you’re ready to install it. Any exposure to light should be avoided, or permanent damage could result. Any damage resulting from mishandling of the OPC drum will void the warranty of the OPC drum. Also, handle the cartridge carefully by its sides so you don’t touch the surface (the green part) of the d rum. The drum is also extremely sensitive to hand oils and scratches, both of which reduce print quality.

The three items below are included in the OPC drum kit. If one needs replacing, replace all three items.

„ Waste toner pack „ OPC drum cartridge „ Laser lens cover

The steps are

„ Removing the used waste toner pack „ Removing the used OPC drum cartridge „ Replacing the laser lens cover „ Installing the new OPC drum cartridge „ Installing the new waste toner pack

Removing the Used Waste Toner Pack

When you replace the OPC drum cartridge, the printer automatically recovers. However, the replaced waste toner pack consumables monitoring system must be manually reset through control panel (Operator Control/ Consumables/Items Replaced) menu.

Open the printer’s front cover.

Replacing the OPC Drum Kit

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Carefully remove the waste toner pack using the handle.

Keep the waste toner pack upright so the toner does not spill.

Turn the two caps labeled “A” counterclockwise and remove them.

Twist the two “A” caps c onto the two “A” holes d.

T urn the caps clockwise to secure them.

Replacing the OPC Drum Kit14

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Remove waste toner pack cap labeled “B” and insert it into hole “B.”

Dispose of the used waste toner pack.

WARNING!

Dispose of the used waste toner pack properly according to your local regulations (do not dispose of it by burning).

Achtung! Entsorgen Sie den Alttonerbehälter kei nesfalls, i ndem Sie ih n verbrennen, sondern ordnungsgemäß entsprechend den lokalen Bestimmungen.

Continue with replacing the OPC drum cartridge.

You will install the new waste toner pack after replacing the OPC drum.

Removing the Used OPC Drum Cartridge

When the OPC drum is worn out, the message printer will not print until the drum kit is replaced.

When you replace the OPC drum cartridge after a

message displays in the message window, the printer automatically

DRUM

recovers.

The OPC drum life is directly related to the number of rotations of the

drum. Longest drum life is achieved with continuous printing. Intermittent printing with small job sizes requires cleaning rotations before and after each job, and subsequently will impact OPC life.

With the front cover open, rotate the transfer belt unit left release lever counterclockwise to the top (12 o’clock) position.

This raises the transfer belt unit.

Replacing the OPC Drum Kit

REPLACE DRUM

DRUM LOW or REPLACE

appears. The

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Hold the OPC drum cartridge handle and carefully pull it out about 8 inches (20 cm).

Support the bottom of the drum with your hand, then carefully pull the cartridge toward you and remove it.

Dispose of it prop-

erly according to your local regulations.

Continue with replacing the laser lens cover.

Replacing the Laser Lens Cover

Press on the laser lens cover lock release lever and gently pull the laser lens cover toward you.

Dispose of it properly accord-

ing to your local regulations.

Remove the new laser lens cover from the OPC drum kit box.

Attention

Do not touch the glass surface of the laser lens.

Replacing the OPC Drum Kit16

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Place the front end of the laser lens cover into its installation rail.

Carefully insert the laser lens cover and check to make sure it is fully inserted.

Attention

If the laser lens cover is not properly installed, serious damage to the printer could result.

Continue with replacing the OPC drum cartridge.

Installing the New OPC Drum Cartridge

Remove the new OPC drum cartridge from its shipping box.

Attention

Keep the protective sheet on the cartridge. Do not touch the protective sheet on the photosensitive (green) surface or scratch the surface. This could lower image quality.

Make sure the transfer belt left release lever is still set to its top position (12 o’clock).

Replacing the OPC Drum Kit

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Hold the OPC drum cartridge level, place the front end of the OPC drum cartridge installation guide into the installation rail.

Carefully push the OPC drum cartridge in.

Attention

The cartridge should slide easily into the printer. Don’t force it.

Press on the front handle of the OPC drum cartridge with one hand and hold the front handle of the OPC protective cover with the other hand.

Peel the protective cover off (straight toward you).

Dispose of it properly

according to your local regulations.

Turn the left release lever of the transfer belt clockwise to its correct position (2 o’clock).

This lowers the transfer belt. Also make sure the transfer belt

right release lever is set to its correct position (10 o’clock).

Attention

If the transfer belt left release lever is at its top position (12 o’clock), the waste toner pack cannot be installed.

Replacing the OPC Drum Kit18

Installing the New Waste Toner Pack

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Remove the new waste toner pack from the drum kit box.

Insert the bottom of the waste toner pack c into its installation position in the printer.

Insert the top of the waste toner pack d into its installation position in the printer until it is firmly seated.

Close the printer’s front cover.

If the waste toner pack is not correctly installed or the transfer belt right release lever is at its top position (12 o’clock), the front cover cannot be closed.

In the Operator Control/Consumables/Items Replaced/Waste Toner menu, choose Yes to reset the consumables monitoring system.

Replacing the Fuser Unit and Transfer

Roller Kit

WARNING!

The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it.

ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abühlen, bevor Sie diese berühren.

When the fuser is worn out, the message “ and the printer does not print. Replace the fuser kit. After the new fuser kit is installed, printing automatically resumes.

The fuser kit includes the two items below. When replacing the fuser unit, replace the transfer roller as well.

Replacing the Fuser Unit and Transfer Roller Kit

REPLACE FUSER UNIT

” appears

„ Fuser unit

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„ Transfer roller

unit

Replacing the Fuser Unit

Open the printer’s top cover.

Rotate the two fuser oil roller lock levers to release the fuser oil roller.

Remove the fuser oil roller.

Hold it by the green handle only.

Replacing the Fuser Unit and Transfer Roller Kit20

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Place the fuser oil roller on a table or level surface.

Attention

Since the fuser oil roller removed here is to be installed in the new fuser unit, handle it with care.

If you set the fuser oil roller on the table do it as shown in the illustration. Do not allow the roller surface to contact the table or get dirty. This could lower image quality.

Turn the release levers (front, rear) to release the fuser unit.

Replacing the Fuser Unit and Transfer Roller Kit

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Holding the fuser unit handles, lift up the unit.

Dispose of it

properly according to your local regulations.

Remove the new fuser from its shipping box.

Replacing the Fuser Unit and Transfer Roller Kit22

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Carefully lower the new fuser unit so that the two pins in the fuser unit installation section go into the two installation holes in the fuser unit.

Press in on the fuser unit release levers cand rotate them downward d.

This secures the fuser unit.

Attention

If the fuser unit release levers are not set correctly, the fuser oil roller cannot be installed. Set the fuser unit release levers to the fixed position.

Replacing the Fuser Unit and Transfer Roller Kit

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Reinstall the fuser oil roller (removed in step 4).

Rotate the two oil roller levers to lock the oil roller into place.

Close the printer’s top cover.

Check the release button to make sure the top cover is properly closed.

Replacing the Transfer Roller Unit

If there is media in the multipurpose tray, remove it. Close the multi-

purpose tray.

Press the right cover release button and carefully open the right cover.

Replacing the Fuser Unit and Transfer Roller Kit24

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Holding the two transfer roller unit handles, remove the transfer roller unit.

Dispose of it properly

according to your local regulations.

Remove the new transfer roller unit from the fuser kit box.

Attention

Do not touch the surface of the transfer roller unit. This could lower image quality.

Place the new transfer roller unit on a level surface.

Lift up the two transfer roller unit handles.

Holding the two transfer roller unit handles, carefully lower it so the transfer roller unit shaft goes into the two transfer roller unit installation guides.

Replacing the Fuser Unit and Transfer Roller Kit

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Lower the two transfer roller unit handles.

Carefully close the right cover.

Check the release button status to make sure the cover is properly closed.

If necessary, reopen the multipurpose tray and put the media back in.

Replacing the Fuser Oil Roller

The fuser oil roller provides a lubricant for the printer via an oil-impregnated

roller. This oil is necessary for the proper functioning of the printer.

WARNING!

The fuser unit can become extremely hot and cause severe

burns. Make sure the unit is cool before handling it.

ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß

Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige

Zeit abühlen, bevor Sie diese berühren.

When the fuser oil roller is worn out, the message “

appears and the printer does not print. Replace the fuser oil roller. After the

new roller is installed, printing automatically resumes (if you have not turned

off the printer).

Open the printer’s top cover.

Rotate the two fuser oil roller lock levers to release the fuser oil roller.

Dispose of it properly

according to your local regulations.

REPLACE OIL ROLLER

”

Replacing the Fuser Oil Roller26

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Remove the new fuser oil roller from its shipping box.

Attention

If you set the new fuser oil roller on a table, do it as shown in the illustration. Do not allow the roller surface to contact the table or get dirty. This could lower image quality.

Insert the new fuser oil roller installation guides (front, rear) into the fuser unit installation rail.

Carefully lower the roller.

Rotate the two oil roller levers to lock the oil roller into place.

Attention

If the two fuser oil roller release levers are not correctly set, the top cover cannot be closed. Set the release levers to the roller fixed position.

Carefully close the top cover.

Check the release button to make sure the top cover is properly closed.

Replacing the Fuser Oil Roller

Replacing the Transfer Belt

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When the transfer belt is at the end of its life, the message “REPLACE

TRANSFER BELT” appears, and the printer does not print. Replace the trans-

fer belt. After the new transfer belt is installed, printing automatically resumes

(if you have not turned off the printer).

Open the printer’s front cover.

Remove the waste toner pack.

Rotate the left transfer belt lock lever.

Remove the OPC drum cartridge and set it aside.

Replacing the Transfer Belt28

Attention

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The OPC drum is extremely sensitive to bright light and direct sunlight. Always put it in its protective bag until you’re ready to reinstall it. Any exposure to light should be avoided, or permanent damage could result.

Also, handle the cartridge carefully by its sides so you don’t touch the surface (the green part) of the drum. The drum is also extremely sensitive to hand oils and scratches, both of which reduce print quality.

Rotate the left lever to its 4 o’clock position.

Grasp the handles of the transfer belt and remove it.

Dispose of it properly according to your local regulations.

Replacing the Transfer Belt

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Remove the new transfer belt from its packaging and insert it into the printer.

Press on the transfer belt front handle with one hand, take the handle of the transfer belt fixture with your other hand, and pull the fixture straight toward you.

Dispose of it properly

according to your local regulations.

Rotate the transfer belt lock lever.

Replacing the Transfer Belt30

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Reinstall the OPC drum cartridge.

Close the transfer belt lock lever.

Check to make sure the laser lens cover is firmly seated.

Reinstall the waste toner pack.

Close the front cover.

Replacing the Transfer Belt

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Using Media

Introduction

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This chapter provides information on handling, selecting, and storing media.

Refer to the

Maintenance Guide

for media specifications.

Media Handling

Before purchasing a large quantity of special media, do a trial printing

with the same media and check print quality. Check our web site

www.minolta-qms.com for a list of current approved media.

Attention

Do not use the media types listed below. These could cause poor print

quality, media jams, or damage to the printer.

Do not use media that is

„ Not approved

„ Meant for ink jet printers

„ Folded, embossed, warped, or wrinkled

„ Perforated or prepunched

„ Too slick, too coarse

„ Composed of foil or gilt

„ Coated with a processed surface (such as carbon paper, heat-sensitive

paper, heat-pressure paper)

„ Irregularly shaped (not rectangular); not uniform in size

„ Bound with glue, tape, or paper clips, or attached to ribbons, hooks, but-

tons, and so forth

Do not use envelopes that have

„ Sticky flaps

„ Metal clasps, fasteners, transparent windows, peel-off strips for sealing

„ Material that will melt, vaporize, offset discolor, or emit dangerous fumes

Do not use labels that have

„ Label(s) already peeled off

„ Labels that peel off easily

„ Glue or sealer that might come off

„ Material that will melt, vaporize, offset discolor, or emit dangerous fumes

Introduction34

Media Types

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Plain Paper

Formatting Input Upper and

Orientation Upper and

Type

Weight Duplexing

Format data within your application.

500 sheets of 20 lb bond (75 g/m²) paper (letter/

Optional Trays

Multipurpose Tray

Optional Trays

Multipurpose Tray

Any standard or recycled office paper suitable for plain-paper laser printers, such as

„ Hammermill Laser Print „ Georgia-Pacific Microprint Laser 1000 „ Neusiedler Color Copy 90 „ Xerox 4024

16–24 lb bond (60–90 g/m²) Up to 24 lb bond (90 g/m²)

A4/legal) each; capacity for other weights varies accordingly.

150 sheets of 20 lb bond (75 g/m²) paper; capacity for other weights varies accordingly.

Simplex—Face up; Duplex—Face down

Simplex—Face down; Duplex—Face up

Letterhead and Memo Media

Formatting

Input Upper and

Orientation Upper and

Format letterhead or memo data within your application. Try printing your data on a plain sheet of paper first to check placement.

Up to 500 sheets

Optional Trays

Multipurpose Tray

Optional Trays

Multipurpose Tray

Up to 150 sheets

Face up—top of page toward the right

Face down—top of page toward the printer side

Media Types

Type

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Weight Duplexing Upper and

Notes

Any standard or recycled office paper suitable for plain-paper laser printers, such as

„ Hammermill Laser Print „ Georgia-Pacific Microprint Laser 1000 „ Neusiedler Color Copy 90 „ Xerox 4024

16–24 lb bond (60–90 g/m²)

Optional Trays

Multipurpose Tray

Check your application documentation for other information about printing on letterhead and memo media.

Thick Stock

Face down—top of page toward the right

Face up—top of page toward the printer side

Formatting

Input Multipurpose

Orientation

Type

Weight

Duplexing

Notes

Format the information to be printed on the thick stock within your application. Try printing your data on a plain sheet of paper first to check placement.

Tray Only

Face down For information about thick stock media recommended for your

printer, go to www.minolta-qms.com/support, then click on Answer Base, or contact Technical Support. See the

Guide

for a complete listing of support telephone numbers. Simplex: 24–43 lb bond (90–163 g/m²) Autoduplex: Up to 28 lb bond (105 g/m²) Manual Duplex: 24 lb (90 g/m²) to 43 lb (163 g/m²) bond Autoduplexing thick stock over 28 lbs (105 g/m²) is not supported.

Thicker stock may be manually duplexed. You should test the number of sheets of thick stock the multipur-

pose tray can hold to ensure that its performance is acceptable. 43 lb (163 g/m²) bond is also referred to as 90 lb index stock.

Up to 50 sheets, depending on the thickness of the media

Service & Support

Media Types36

Envelopes

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Formatting

Input Multipurpose

Orientation

Type

Duplexing Notes

Your printer receives the instructions to print on envelopes from your application.

„ Print on the front side only. Some parts of the envelope consist

of three layers of paper—the front, back, and flap. Anything printed in these layered regions may be lost or faded.

„ See your application documentation for specific information on

printing envelopes.

Tray Only

Face down Use common office envelopes approved for laser printing with

diagonal joints, sharp folds and edges, and ordinary gummed flaps, such as

„ Commercial #10: Columbian Recycled COR02 „ International DL: Auto Fil #01914

Not supported

„ You ca n pri n t „ Envelopes should be dry. „ Do not preload or preseal envelopes.

Labels

Up to 50, depending on the thickness of the envelopes

only

on the address side of the envelope.

Formatting

Input Multipurpose

Orientation

Type

Weight Duplexing

Format label data within your application. Try printing your data on a plain sheet of paper first to check placement.

Up to 50 sheets, depending on the thickness of the

Tray Only

Face down Use only labels recommended for laser printers, such as Avery

5260 16–90 lb (60–163 g/m²) Not supported

labels

Media Types

Notes

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Postcards

„ Avoid using labels with exposed adhesive; it may stick to the

transfer belt or the fuser roller, causing labels to peel off and media jams to occur.

„ Adhesive label stock is supported only in letter or A4 sheets. „ A label consists of a face sheet (the printing surface), adhesive,

and a carrier sheet

— The face sheet must follow the plain paper specification.

— The face sheet surface must cover the entire carrier

sheet, and no adhesive should come through on the surface.

„ Y ou can print continuously with label paper . However, this could

affect the media feed, depending on the media quality and printing environment. If problems occur, stop the continuous print and print one sheet at a time.

„ Check your application documentation for other information on

printing labels.

Formatting

Input Multipurpose

Orientation

Type Weight Duplexing Notes

Format postcard data within your application. Try printing your data on a plain sheet of paper first to check placement.

Tray Only

Face down Use only postcards recommended for laser printers 16–90 lb (60–163 g/m²) Not supported If the postcard is warped, press on the warped

area before putting in multipurpose tray.

Transparencies

Formatting

Format the information to be printed on the transparencies within your application. Try printing your data on a plain sheet of paper first to check placement.

Up to 50 sheets, depending on the thickness of the postcards

Media Types38

Input Location Upper and Optional Trays

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Multipurpose tray

Capacity Up to 50 sheets, depending on the thickness of the

transparencies

If you have problems feeding 50 sheets, try loading only 5–10 sheets at a time. Loading a large number of transparencies at a time may cause static buildup, thus causing feeding problems

OrientationUpper and

Optional Trays

Multipurpose Tray

Type Use any full-color transparencies (also known as OHP film) that

meet normal photocopier standards. We recommend

„Q-Media Transparency Media for the magicolor 2200 Series for

color printing

„Q-Media Transparency Media for the magicolor 2200 Series for

monochrome printing

„3M PP2500 for monochrome printing

Duplexing Not supported Notes „If you touch the face of transparencies with your bare hands,

print quality may be affected.

Face up

Face down

„Do not handle transparency media too much. Do not fan trans-

parency media before loading it. Resulting static electricity may cause printing errors.

„Keep the media path clean. Transparencies are especially sen-

sitive to a dirty media path. If there are shadows on either the top or the bottom of the sheets, see “Cleaning the Printer Interior” in the

„You can print continuously with transparencies. However, this

could affect the media feed, depending on the media quality and printing environment. If problems occur, stop the continuous print and print one sheet at a time.

„Check your application documentation for other information

about printing on transparencies.

Maintenance Guide.

Media Types

Loading Media

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Take off the top and bottom sheets of a ream of paper. Holding a stack of approximately 250 sheets at a time, fan the stack to prevent static buildup for the paper before inserting it in a tray.

Do not fan transparency media.

Attention

Always load the media short edge first.

Attention

Do not mix media of different sizes, types, or weights, as this will cause printer jamming.

When refilling media, first remove any media remaining in the tray. Stack

„

it with the new media, even the edges, then reload it. Although the magicolor 2210 was designed for printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper. Continuous printing on media other than plain paper (such as envelopes, labels, thick stock, or transparencies) may adversely affect print quality or reduce engine life.

For media other than standard plain paper or transparencies, both the

„

driver (Paper tab, Paper Type option) and the MP Size key on the control panel need to be selected.

It is important to use the MP Size key to set the multipurpose tray to the appropriate media size in order to obtain optimum printing results.

OHP

Autoduplexing

Duplex (2-sided) printing can be done automatically with the optional duplex unit installed.

Only up to 24 lb (90g/m²) plain paper can be duplexed.

Loading Media40

If you are printing duplex from the upper or optional tray, load the media print-

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

ing-side down with the top of the media (or letterhead or memo information) toward the right side of the tray. If you are printing duplex from the multipurpose tray, load the media printing-side up with the top of the media toward the printer.

The options in the driver are Simplex (1-sided pages), or Long Edge

(flipped horizontally as in a loose-leaf notebook), or Short Edge (flipped vertically as on a clipboard).

Upper and Optional Media Trays

Slide the media tray open.

Push the media pressure plate down to lock it in position.

Loading Media

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Adjust the media guides to fit the size paper you’re loading.

Squeeze the retainers, move the guides to the appropriate location (media sizes are listed on the tray), and release the retainers. The media should fit easily between the guides.

Load the paper face-up, short edge toward the right of the tray.

Often, an arrow on the media package label indicates the printing-side of the media.

Do not overfill the tray.

A fill limit mark is provided on the inside of the tray. The media tray holds 500 sheets of 20 lb bond (75 g/m²) paper.

Loading Media42

Make sure that the paper fits

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easily between the guides and the paper corners are under the left and right media-separating tabs and are not bent.

Attention

Always readjust the media guides after inserting the media. Improperly adjusted guides may cause poor print quality, media jams, or printer damage.

Slide the tray back into the printer.

If you have

removed the tray

from the printer,

slightly tilt up the

tray to insert it

into the installation

rails to slide it

back in.

Multipurpose Tray

Page sizes other than letter, A4, and legal can be printed only from the multipurpose tray (also known as tray 1). Use the MP (Multipurpose) the control panel to set the page size.

Other special types of media (such as thick stock, transparencies, and envelopes) are also fed from the multipurpose tray. See “Media Specifications” in

Maintenance Guide

the

for more information about media.

Loading Media

Size

key on

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Open the multipurpose tray on the right side of the printer.

Open the media support.

Attention

Load only one type/size of media per tray at a time.

Load the media face down, short edge toward the printer.

DOWN

FACE

Loading Media44

Often, an arrow on the paper

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

package label indicates the face-up (printing) side of the paper.

A fill limit mark is provided on the inside of the media guides on the multipurpose tray. The multipurpose tray holds 150 sheets of 20 lb bond (75 g/m²) paper.

Adjust the media guides to fit the size media you’re loading.

Attention

Always adjust the media guides after inserting the media. A guide that is not properly adjusted can cause poor print quality, media jams, or printer damage.

LTR.

LGL.

EXE.

Specify the media size in the multipurpose tray by using the MP Size key on the control panel.

Printing Envelopes from the Multipurpose Tray

Flex the envelope stack (including the edges) to remove any stiffness.

Place the envelopes on a flat surface, and flatten them by pressing down the corners.

Correct any bent corners, and then tap the envelopes on a flat surface to align them.

Loading Media

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Place the envelope stack into the multipurpose tray with the flap-side up.

Check your application documentation to determine if the flap should be placed on the left or on the right. Print a single envelope to check the orientation before printing multiple copies.

Adjust the media guides to the width of the envelopes.

Make sure the guides are snug enough to keep the envelopes straight, but not so tight that they buckle the envelopes.

Open the flap of each envelope immediately (before it cools) after the envelope is delivered to the output tray.

Because the envelopes pass through heated rollers, the gummed

area on the flaps may seal. Using envelopes with emulsion-based glue avoids this problem.

Printing Area

The printing area on all media sizes is up to about 0.157 inch (4 mm) from the edges of the media.

Media Storage

When storing media, avoid:

Direct sunlight

„

Excess heat and humidity

„

Dust

„

If media has been removed from its wrapper, place it in its original packaging

and store in a cool, dark place on a level surface.

Media Storage46

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Maintaining the

Printer

Maintaining the Printer

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Handle the printer with care to preserve its life. Abuse may cause damage and void your warranty. If dust and paper scraps remain on the inside or outside of the printer, printer performance and print quality will suffer, so the printer should be cleaned periodically. Keep the following guidelines in mind:

WARNING!

T urn off the printer, unplug the power cord, and disconnect all interface cables before cleaning. Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur.

ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen. Verschütten Sie kein Wasser oder andere Flüssigkeiten auf dem Drucker, da das Gerät sonst beschädigt wird oder die Gefahr eines elektrischen Schlages besteht.

If you have an optional 5-bin mailbox installed, turn the printer off first, then turn off the mailbox.

„ Either clean the printer before use, or allow time after unplugging it to

allow the fuser unit to cool down.

Attention

The fuser unit is hot. When the top cover is opened, the fuser unit temperature drops gradually (one hour wait time).

„ Be careful when cleaning the inside or removing paper jams, as the fuser

unit and other internal parts may become very hot.

„ Do not place anything on the top of the printer. „ Use a soft cloth to clean the printer. „ Never spray cleaning solution directly on the printer’s surface; the spray

could penetrate through the air vents of the printer and damage the internal circuits. Avoid using abrasive or corrosive solutions or solutions that contain solvents, (such as alcohol and benzene) to clean the printer.

„ Always test any cleaning solution (such as mild detergent) on a small area

of your printer to check the solution's performance.

„ Never use sharp or rough implements, such as wire or plastic

cleaning pads.

„ Always close the printer covers gently. Never expose the printer

to vibrations.

Maintaining the Printer48

„ Do not put a cover on the printer immediately after using it. Turn it off and

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wait until it cools down.

„ Do not leave the printer’s covers open for any length of time, especially in

well-lit places; light may damage the OPC drum cartridge.

„ Do not open the printer during printing. „ Do not tap paper stacks on the printer. „ Do not tilt, lubricate, or disassemble the printer. „ Do not touch the electrical contacts, gears, or laser beam devices. Doing

so may damage the printer and cause the print quality to deteriorate.

„ Keep media in the output tray at minimum level. If the media stacks too

high, your printer may experience media jams and excessive media curl.

„ Lift the printer from the bottom only, using the carrying grips and the

carrying bars. Make sure two people are available to lift the printer when moving it.

When moving the printer, keep the printer level to avoid toner spillage.

„ If you get toner on your skin, wash it off with cool water and neutral

detergent.

WARNING!

If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. Material Safety Data Sheets (MSDS) information can be found at www.minolta-qms.com (click on the Answer Base).

ACHTUNG! Sollte Toner in Ihre Augen gelangen, die Augen unbedingt sofort mit kaltem Wasser ausspülen und einen Artzt aufsuchen. MSDS-Informationen (Material Safety Data Sheets; Datenblätter zur Materialsicherheit) finden Sie im Internet unter www.minolta-qms.com (klicken Sie auf “Answer Base”). Read all caution and warning labels carefully, making sure to follow any instructions contained in them. These labels are located on the inside of the printer’s covers and the interior of the printer body.

„ Make sure any parts removed during cleaning are replaced before you

plug in the printer.

“Repacking the Printer” on page 143

See instructions.

Maintaining the Printer

for printer storing and shipping

Cleaning

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You should perform a thorough cleaning every 30,000 single-sided pages, every 12 months, or as needed, whichever comes earlier.

Always test any cleaning solution (such as a mild detergent) on a small area of your printer to check the solution’s performance

Outside the Printer

Use Avoid

dry

A soft control panel

A soft the printer exterior

Mild detergent to clean the printer exterior

Inside the Printer

cloth to clean the

damp

cloth to clean

Sharp or rough implements (such as wire or plastic cleaning pads). Any liquid

Sharp or rough implements (such as wire or plastic cleaning pads)

Abrasive or corrosive solutions that contain solvents (such as alcohol or benzine)

This item needs cleaning...

Laser lens cover Removing the waste toner pack to

Duplex unit paper guides or rollers

OPC drum cartridge Paper exit rollers Printer interior Registration roller Transfer roller

After... By...

clean around it or to replace it. Every 30,000 single-sided pages,

every 12 months, or as needed, whichever comes earlier.

User See the

nance Guide.

Mainte-

Cleaning50

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Troubleshooting

Introduction

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This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help.

Printing a Status Page

Print a status page to verify the printer is printing correctly.

Press Key (Until) Display Reads

Online IDLE (and online LED is off) Menu OPERATOR CONTROL

Next ( ) Select ADMINISTRATION–SPECIAL PAGES Select PRINT STATUS Select YES Online IDLE (and online LED is on)

ADMINISTRATION

Preventing Media Jams

Make sure that... Avoid...

Media matches the printer specifications

Media is flat, especially on the leading edge

The printer is on a hard, flat, level surface

You have the correct media type selected if you’re printing on envelopes, labels, thick stock, or transparencies.

You store media in a dry location away from moisture and humidity

Media that is folded, wrinkled, or excessively curled

Double feeding (

and fan the sheets—they may be sticking together

Fanning transparencies since this causes static

Loading more than one type/size/ weight of media in a tray at the same time

Overfilling the media

remove the media

)

input

trays

Introduction52

Make sure that... Avoid...

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You always adjust the media width regulation guides in the multipur-

after

pose tray

a guide that is not properly

(

adjusted can cause poor print quality, paper jams, or printer damage)

You remove transparencies from the output tray immediately to avoid static buildup.

Y ou load the media (for single-sided pages) printing-side up in the upper or optional trays or printing-side down in the multipurpose tray (m

place an arrow on the end of the wrapper to indicate the printing side—if you can’t determine which side of the media to print on, remove the media from the tray, rotate the stack a half-turn, turn the stack over, and then place it back in the tray)

inserting the media

any manufacturers

Allowing the

the face-down output tray has a

(

500-sheet capacity—jamming may occur if you allow media to accumulate more than 500 sheets at a time

output

tray to overfill

)

Automatic Jam Recovery

The magicolor 2210 provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.

For automatic jam recovery to work, it is necessary to leave the printer

turned on when you remove the jammed media.

Automatic Jam Recovery

Understanding the Media Path

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Understanding the printer’s media path will help you locate media jams.

cccc

Media exit unit

dddd

Output tray

eeee

Fuser

ffff

Transfer belt

gggg

OPC drum cartridge

hhhh

Duplex unit (optional)

iiii

Multipurpose tray

jjjj

Upper media tray

kkkk

Lower feeder unit (LFU) and optional tray (optional)

llll

5-bin mailbox (optional)

cccc

Model with LFU

Model with LFU and Mailbox

eeee

ffff

gggg

dddd

hhhh

iiii

jjjj

kkkk

llll

Simplex

Duplex

Understanding the Media Path54

Media Tray (Standard Upper Tray and Optional Tray)

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The media tray(s) is (are) located at the bottom front of the printer. The media is picked from the tray, passed under the OPC drum cartridge and the transfer belt, passed through the fuser, and delivered via the paper exit unit to the output tray on top of the printer.

Lower Feed Unit (LFU) Tray(s)

The LFU media tray(s) is (are) located at the bottom front of the printer in the lower feeder unit(s). The media fed through the LFU is picked and delivered to the output tray the same way as media from the standard upper tray.

Multipurpose Tray

The multipurpose tray is located at the right of the printer. The media is picked from the multipurpose tray, passed under the OPC drum cartridge and the transfer belt, passed through the fuser, and delivered via the paper exit unit to the output tray on top of the printer.

Duplex Unit (Optional)

The media is picked from a media tray, passed under the transfer belt, passed through the fuser, fed into the duplex unit where the media undergoes a change in direction, cycles through the transfer belt and fuser again, and is delivered via the paper exit unit to the output tray, which is the top of the printer. Since several sheets cycle through the printer/duplex unit at the same time, recovering from a media jam may require the removal of more than one sheet.

To manually duplex, remove the media, flip it over, and reload it.

5-bin Mailbox (Optional)

The 5-bin mailbox is located on the top of the printer. The media is picked from the tray, passed under the transfer belt, passed through the fuser, and delivered via the paper exit unit to the 5-bin mailbox, which is on top of the printer.

Clearing Media Jams

To avoid damage, always remove jammed media gently, without tearing it. Any pieces of media left in the printer, whether large or small, can obstruct the paper path and cause further jams. Do not reload media that has jammed.

Clearing Media Jams

Attention

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The image is not fixed on the media before the fusing process. If you touch the printed surface, the toner may stick to your hands, so be careful not to touch the print face when removing the jammed media. Make sure not to spill any toner inside the printer. Unfused toner can dirty your hands, clothes, or anything else it gets on. If you accidentally get toner on your hands, wash them in cool water. If you accidentally get toner on your clothes, lightly dust them off as much as possible. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off, provided your clothing is washable. If toner gets on your skin, wash it off with water or a neutral detergent.

WARNING!

If you get toner in your eyes, wash it out immediately and consult a doctor. Material Safety Data Sheets (MSDS) information can be found at www.minolta-qms.com (click on the Answer Base).

If, after clearing the media jam, the jam message in the control panel window persists, open and close the printer’s covers. This should clear the jam message.

Handling Media Jams by Location

Location of Jam Page Reference

Tray 1—multipurpose tray Page 58 Tray 2—upper tray

Tray 5—optional tray (lower feeder unit) Near the OPC drum Page 59 Near the duplex unit Page 62 In the mailbox Page 65 In the output tray Page 66

Page 57

Clearing Media Jams56

Clearing Misfeed (Upper or Optional Tray) Jams

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Remove the media tray(s).

Carefully remove the jammed media.

Shuffle the media currently in the tray and even up the front edges.

Reinsert the media printing face up.

Make sure the media is lying flat, is under the media separating tabs, and doesn’t exceed the media limit mark. Check to see if the media width guides are correct.

Slide the tray(s) back into the printer.

Open the front cover, then close it.

The media jam message is no longer displayed in the printer message window.

Clearing Media Jams

Clearing Misfeed (Multipurpose Tray) Jams

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Remove the media from in the multipurpose tray.

Carefully remove the jammed media.

Shuffle the media that was removed in step 1 and even up the front edges.

Reinsert the media printing face down.

Make sure the media is lying flat and doesn’t exceed the media limit mark. Check to see if the media width guides are correct.

Open the front cover, then close it.

The media jam message is no longer displayed in the printer message window.

Clearing Inner Jams, Outer Jams, and Drum Jams

Media Jams inside the Lower Right Door (Vertical Transport Area)

Open the lower right door(s).

Carefully remove the jammed media.

Close the lower right door(s).

The media jam message is no longer displayed in the printer message window.

Clearing Media Jams58

Media Jams near the OPC Drum

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If there is any media in the multipurpose tray, remove it and close the multipur pose tray.

Press the right-side cover release button and carefully open the cover all the way.

Remove the jammed media by pulling it slowly from the bottom of the fuser.

Attention

Do not pull jammed media from the top of the printer through the fusing rollers.

This prevents any unfused toner from dirtying the fuser rollers.

Clearing Media Jams

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Close the right-side cover.

The media jam message is no longer displayed in the printer message window.

Check the release button to make sure the cover is securely closed.

If media was removed in step 1, open the multipurpose tray.

Shuffle the media that was removed in step 1 and even up the front edges.

Reinsert the media printing face down.

Make sure the media is lying flat and doesn’t exceed the media limit mark. Check to see if the media width guides are correct.

Media Jams near the Duplex Unit (Optional)

Open the top cover.

Attention

Do not pull jammed media from the top of the printer through the fusing rollers.

This prevents any unfused toner from dirtying the fuser rollers.

Clearing Media Jams60

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Carefully remove the jammed media in the top cover media reverse area.

Open the media jam removal cover with your left hand and carefully remove the jammed media in the duplex media feed area with your right hand.

Close the media jam removal cover with your left hand and close the top cover.

Check the release button to make sure the door is securely closed.

If the multipurpose tray is closed, open it.

Clearing Media Jams

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Pressing the duplex unit cover release, carefully open the cover.

Remove the jammed media.

Close the duplex unit’s cover.

Close the multipurpose tray.

If there still is a jam message, press the right-side cover release button and carefully open the cover all the way.

Lift the inner paper guide.

Remove the jammed media by pulling it toward you.

If the media came out easily, skip ahead to step 15. If the media did not come out easily or if you cannot reach the media from

this area, keep the duplex unit’s lower cover open.

Clearing Media Jams62

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Open the duplex unit cover.

Remove the jammed media by pulling it slowly from the bottom of the fuser rollers.

Be careful not to touch the transfer belt while removing jammed media.

Close the printer’s top cover.

Close the duplex unit’s paper guide, lower cover, and top cover.

The media jam message is no longer displayed in the printer message window.

Media Jams near the Fuser Unit

Open the top cover.

Attention

Do not pull jammed media from the top of the printer through the

fusing rollers

This prevents any unfused toner from dirtying the fuser rollers.

Carefully remove the jammed media through the

removal cover

Open the media jam removal cover and carefully remove the media that is jammed there.

Close the media jam removal cover.

media jam

Clearing Media Jams

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Close the top cover.

Check the release button to make sure the top cover is securely closed..

Open the right-side cover.

Remove the jammed media by pulling it slowly from the bottom of the fuser.

Be careful not to touch the transfer belt while removing jammed media.

Close the right-side cover.

Check the release button to make sure the duplex unit cover is securely closed.

The media jam message is no longer displayed in the printer message window.

Clearing Media Jams64

Media Jams in the Optional 5-bin Mailbox

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Carefully remove the jammed media from the paper eject area of the mailbox.

Open the mailbox door.

Lift up the paper jam removal guide in the mailbox with your left hand, and use your right hand to carefully remove the jammed paper.

Clearing Media Jams

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Close the mailbox door.

The media jam message is no longer displayed in the printer message window.

Media Jams in the Output Tray

Remove jammed media from the output tray by gently pulling it to the left away from the media exit area.

Solving Problems with Media Jams

Frequent jams in any area indicate that area should be checked,

repaired, or cleaned. Repeated jams may also happen if you’re using the wrong weight print media.

Symptom Cause Solution

Several sheets go through the printer together.

Paper jam message stays on.

5-bin mailbox jams.

The front edges of the media are not even.

The media is moist from humidity.

Front cover needs to be opened and closed again to reset the printer.

Some media remains jammed in the printer.

The wrong media is being used.

Remove the havemedia and even up the front edges, then reload it.

Remove the moist media and replace it with new, dry media.

Open and close the front cover of the printer again.

Recheck the paper path and make sure you have removed all of the media jams.

Make sure that you are using only plain paper (or recycled plain paper).

Make sure that you are using only letter/A4 plain paper.

Solving Problems with Media Jams66

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Duplex unit jams.

Media is jamming.

The wrong media is being used.

Media may still be jammed.

The media is not correctly positioned in the tray.

The number of sheets in the tray exceeds the maximum allowed.

The width regulation guides are not correctly adjusted to the media size.

The media in upper or optional tray is not under the media separating tabs.

Warped or wrinkled media is loaded in the tray.

Use only supported media. Refer to the “Media Types” on page 35.

Plain paper and thick stock up to 28 lb bond (105 g/m²) can be autoduplexed if the optional duplex unit is installed. For heavier weights, manual duplexing is required. To manually duplex, remove the media, flip it over, and reload it.

Make sure that you have not mixed media types in your multipurpose tray.

Do not duplex envelopes, glossy stock, labels, transfer media, or transparencies.

Check for media stuck in the paper guides in the duplex unit’s top cover, and the media supply area on the lower left of the printer.

If you removed jammed media from near the OPC drum, reset the OPC drum’s locking levers.

Remove the jammed media aand reposition the media properly in the tray.

Remove the excess media and reload the correct number of sheets in the tray.

Adjust the regulation guides in the tray to match the size of the media.

Remove the media and reload it so the front corners are under the media separating tabs.

Remove the media, smooth it out, and reload it. If it still jams, do not use that media.

Solving Problems with Media Jams

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Media is jamming.

Labels, letterhead, envelopes, postcards, thick stock, or transfer material are loaded in the upper or optional tray.

The recommended transparency (OHP) or label paper is facing the wrong way in the multipurpose tray.

Envelopes are facing the wrong way in the multipurpose tray.

Multiple sheets of transparency (OHP) media are collecting static electricity in the tray.

The media is moist from humidity.

Unsupported media (wrong size, thickness, type, etc.) is being used.

Media supply roller is dirty.

Special media must be loaded in the multipurpose tray only.

Load the transparencies or labels according to the manufacturer’s instructions.

Load the envelopes in the multipurpose tray so the the flaps are facing up.

If the flaps are on the short edge, set the envelopes in the multipurpose tray so that the flaps are on the printer side.

Remove the OHP media and load them in the tray one sheet at a time. Do not fan transparencies before loading them.

Remove the moist media and replace it with new, dry media.

Use media that is covered by the printer warranty.

Clean the media supply roller.

Solving Problems with Media Jams68

Solving Other Problems

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Symptom Cause Solution

Printer power is not on.

The power cord is not correctly plugged into the outlet.

The mailbox power cord is not correctly connected.

Something is wrong with the outlet you are using for the printer.

The power switch is not correctly set to the On (I) position.

Something is wrong with the outlet you are using for the printer.

Turn the power switch off (O position), then remove the power cord from the outlet and plug it back in.

Turn the power switch and the mailbox power switch off (O position), then reconnect the mailbox power cord using the procedure below: —Connect the mailbox power cord plug end to the mailbox power socket (lower connection). —Connect the mailbox power cord socket end to the printer power plug. —Connect the printer power cord socket end to the mailbox power plug (upper connection). —Plug the printer power cord into the outlet.

Plug another electrical appliance into the outlet and see whether it operates properly.

Set the power switch to the Off (O) position, then set it back to the On (I) position.

Turn the printer power switch and the mailbox power switch to the Off (O) position, then turn on the power again using the procedure below: —Turn the mailbox power switch on. —Turn the printer power switch on.

Plug another electrical appliance into the outlet and see whether it operates properly.

Solving Other Problems

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Printer power is not on.

Note: If you experience problems, the first thing you want to do is print a status page.

You can’t print a status page.

The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications.

Is the printer off line before you try to enter the Administration/Special Pages/ Print Status menu?

The tray does not have media.

The printer’s covers aren’t closed securely.

There is a media jam.

Use a power source with the following specifications: —Power

Japan: 100 VAC 50–60 Hz 12 amps North America: 120 VAC 50–60 Hz

8 amps

Europe: 220-240 VAC 50–60 Hz

6 amps

Latin America: 120 VAC 50–60 Hz

8 amps

220-240 VAC 50–60 Hz 6 amps

—Voltage fluctuation

Japan: 100 VAC ±10% North America: 120 VAC ±10% Europe: 220-240 VAC ±10% Latin America: 120 VAC ±10%

220-240 VAC ±10%

—Frequency fluctuation rate within

50/60 ±3 Hz

Turn the printer off line before printing a status page.

Check that the media trays are loaded with media, in place and secure.

Make sure the front and top covers are closed securely.

to avoid jarring the printer

the waste toner pack in installed correctly.

Check for a media jam.

Close all covers gently

. Make sure

Solving Other Problems70

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Data was sent to the printer, but it doesn’t print.

Data indicator stays on.

Printer resets.

An error message is displayed in the message window.

The transfer belt installation guide is not set correctly in the installation rail.

Too many typefaces are being downloaded at the same time.

Occasionally, software applications interfere with each other.

Downloading too many typefaces can overload the printer memory and cause the printer to reset to default.

Handle according to the message displayed.

Remove the transfer belt. Place the front end of the intermediate transfer unit installation guide (2 locations) correctly in the installation rail. Next, lightly push in the unit. Carefully insert the transfer belt about 6 inches (152.4 mm). Let go with your right hand that was holding the top handle of the transfer belt, hold the front handle with both hands, and carefully push in.

Make sure you have enough printer memory.

Some applications send a printer prep file to the printer at the beginning of each document. When this occurs, other prep files cannot be sent without resetting the printer. Monitor your activities to see if there is a correlation between your use of a certain application and the printer resetting. If so, contact the application developer.

Additional memory (RAM) or a hard drive, which can be used for font storage, is available and easily installed.

Solving Other Problems

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Printing takes too much time.

A blank startup page ejects or blank pages come out during a printing job.

Not all pages print.

The printer is set to a slow printing mode (for example, for OHP, thick stock, or some other special kind of media).

The printer is set to power saving mode.

The printer memory is insufficient.

One or more of the toner cartridges is defective, empty, or missing.

The wrong media is being used.

The printer could have the wrong kind of cable, or your printer may not be configured for the correct cable and port.

The Cancel key was pressed.

The media tray is empty.

It takes more time to print with special media. When using regular paper, make sure that the media type is set properly in the driver.

It takes a little time for printing to start in power saving mode. If you do not want to use this mode, disable it.

Add more memory.

Check the toner cartridges. The image does not print if the cartridges are empty.

If the toner cartridges are not empty and blank pages are ejecting, take each cartridge out, rock it from side to side, and reinstall it in the printer.

Check that the media type set in the driver matches the media loaded in the printer.

Check your cable.

Make sure no one pressed the Cancel key while your job was printing.

Check the message window to see if the tray you are using is out of media.

Solving Other Problems72

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

You are experiencing problems duplexing.

Transfer belt cannot be removed.

The printer pauses.

Media or settings are not correct.

The OPC drum unit is installed.

The transfer belt left release lever is not set in the transfer belt removal position.

The printer pauses for the Auto-Image Density Control (AIDC) cycle.

Make sure that you are using on l y p l ai n paper. Do not duplex envelopes, glossy stock, labels, postcards, transfer media, or transparencies. Make sure that you have not mixed media types in your multipurpose tray.

Make sure that your document has more than one page.

Go into the printer’s control panel and make sure that duplex is an available option.

In the printer driver, choose Short Edge (flipped as on a clipboard) or Long Edge (flipped as in a loose-leaf notebook). Make sure that you are using correct media.

Make sure that all of the covers are closed. Open and then close the covers to confirm that they are securely closed.

If you turned the printer off, make sure that you have turned the printer on again and waited for it to warm up

Remove the OPC drum unit first, then remove the transfer belt.

Turn the transfer belt left release lever clockwise to the 4 o’clock position, then remove the transfer belt.

After 100 1-sided pages of a continuous print run, the magicolor cally pauses to do an AIDC cycle. This process is provided to make sure reliable printer operation with optimum output quality.

2210 automati-

Solving Other Problems

Solving Problems with Printing Quality

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Symptom Cause Solution

Nothing is printed.

Image is too light; there is low image density.

ABCDE ABCDE ABCDE ABCDE

One or more of the toner cartridges is damaged.

The driver is not set correctly.

The OPC drum cartridge is damaged.

The transfer roller unit is misinstalled.

The media is moist from humidity.

The media set in the driver mismatches the media loaded in the printer.

Image darkness sensor is dirty.

The media is moist from humidity.

There is not much toner left in the cartridge.

One or more of the toner cartridges is defective.

Media type may be set incorrectly.

The image transfer unit may be misinstalled or defective.

Remove the toner cartridge and check for damage. If necessary, replace it.

Select the proper setting in the driver to switch from transparency (OHP) film to plain paper.

Remove the OPC drum cartridge and check for damage. If necessary, replace the entire drum kit.

Reset the transfer roller unit.

Adjust the humidity for paper storage. Remove the moist media and replace it with new, dry media.

Load the correct media in the printer.

Open the front cover. Lift up the transfer belt release lever to the 12 o’clock position. Next, return the lever to the 3 o’clock position. Repeat this operation several times. (This cleans the surface of the image darkness sensor.)

Remove the moist media and replace with new, dry media.

Remove the toner cartridge and gently rock it horizontally five or six times to redistribute the toner.

Replace the toner cartridge. Remove the toner cartridges and check

for damage. If necessary, replace it. Envelopes, glossy stock, labels, trans-

fer media, and thick stock have to be set in the thick stock mode.

Reinstall the image transfer unit. If necessary, replace it.

Solving Problems with Printing Quality74

Symptom Cause Solution

ABCDE

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Image is too light; there is low image density (continued).

The print contains light or whited out areas.

ABCD

ABCD ABCD

Horizontal white lines appear in image.

Image darkness (Auto-Image Density Control [AIDC]) sensor is dirty.

Media may be moist. Remove the moist media and replace it

Humidity may be too high. Adjust the humidity in the paper storage

The fuser unit may be defective.

The OPC drum cartridge is damaged.

The transfer roller unit is misinstalled.

One or more of the toner cartridges is damaged.

The OPC drum cartridge is damaged.

The transfer unit is misinstalled.

The transfer roller is damaged.

with new, dry media.

area. Check the fuser unit for damage. If nec-

essary, replace it. Remove the OPC drum cartridge and

check for damage. If necessary, replace the entire drum kit.

Reset the transfer roller unit.

Remove the toner cartridge and check for damage. If necessary, replace it.

Remove the OPC drum cartridge and check for damage. If necessary, replace the entire drum kit.

Make sure that the transfer unit was correctly installed.

Replace the transfer roller.

Printouts seem faded on one side.

The printer is not on a level enough surface.

Solving Problems with Printing Quality

Level the printer (not exceeding 1.5° slant at any point around the machine).

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Irregular print or mottled image appears.

The media is moist from humidity.

Remove the moist media and replace it with new, dry media.

There is insufficient fusing or the image comes off when rubbed.

The print or color density may be uneven.

The media is moist from humidity.

Media with specifications not covered by the printer warranty is being used.

Your media type may be incorrectly set.

One or more of the toner cartridges may be near empty or damaged.

The OPC drum may have misinstalled or defective.

Remove the moist media and replace it with new, dry media.

Use media that is covered by the printer warranty.

Envelopes, glossy stock, labels, transfer media, and thick stock have to be set in the Thick Stock mode.

Remove the toner cartridges and gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges.

Install new toner cartridges. Reinstall the OPC drum cartridge. If

necessary, replace the entire drum kit.

Solving Problems with Printing Quality76

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Image is blurred; background is lightly stained; there is insufficient gloss of the printed image.

One or more of the toner cartridges is defective.

The OPC drum may be misinstalled or defective.

Check the toner cartridges. If necessary, replace them.

Reinstall the OPC drum cartridge. If necessary, replace the entire drum kit.

Background is foggy.

Entire sheet is printed in black or color.

One or more of the toner cartridges is defective.

The OPC drum cartridge is damaged.

One or more of the toner cartridges is defective.

The OPC drum cartridge is damaged.

Remove the toner cartridge and check for damage. If necessary, replace it.

Remove the OPC drum cartridge and check for damage. If necessary, replace the entire drum kit.

Remove the toner cartridge and check for damage. If necessary, replace it.

Remove the OPC drum cartridge and check for damage. If necessary, replace the entire drum kit.

Solving Problems with Printing Quality

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Part of image is missing.

Image is too dark.

The media is moist from humidity.

Media with specifications not covered by the printer warranty is being used.

One or more of the toner cartridges is defective.

The OPC drum cartridge is damaged.

One or more of the toner cartridges is defective.

The OPC drum cartridge is damaged.

Remove the moist media and replace it with new, dry media.

Use media that is covered by the printer warranty.

Remove the toner cartridge and check for damage. If necessary, replace it.

Remove the OPC drum cartridge and check for damage. If necessary, replace the entire drum kit.

Remove the toner cartridge and check for damage. If necessary, replace it.

Remove the OPC drum cartridge and check for damage. If necessary, replace the entire drum kit.

Dark tones are uneven.

The toner in one or more of the toner cartridges is uneven.

The OPC drum cartridge is damaged.

Solving Problems with Printing Quality78

Remove the toner cartridges and gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges.

Remove the OPC drum cartridge and check for damage. If necessary, replace the entire drum kit.

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

There are toner smudges or residual images.

There are dark spots on the image.

One or more of the toner cartridges is misinstalled or defective .

The image transfer roller need cleaning.

The fuser oil roller is dirty or worn.

The transfer belt is defective.

If the toner smudges are on only the front of the page:

„ Remove the toner cartridges and

gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges.

„ One or more toner cartridges may be

defective. Check the toner cartridges. Install new ones, if necessary.

If toner smudges are on the front back of the page:

„ Open the printer front cover once

and close it again to clean the image transfer roller.

Remove the fuser oil roller and check the roller surface. If it is very dirty, replace it.

Remove the transfer belt and check for damage. If necessary, replace it.

and

Solving Problems with Printing Quality

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

There are toner smudges on the back side of the page (whether or not it has been duplexed).

Image defects in same place on every page.

The paper transport rollers may be dirty.

The media path is dirty with toner.

The fuser oil roller is dirty or worn.

One or more of the toner cartridges is defective.

The OPC drum cartridge is defective.

The fuser unit is defective. Replace the fuser unit. The transfer belt is

defective.

Clean the paper transport, pressure, and fuser oil rollers.

Check the transport roller. If necessary, replace it.

Print several blank sheets and the excess toner should disappear.

Remove the fuser oil roller and check the roller surface for dirt or worn places. If necessary, replace the fuser oil roller.

Remove the toner cartridge and check for damage. If necessary, replace it.

Remove the OPC drum cartridge and check for damage. If necessary, replace the entire drum kit.

Remove the transfer belt and check for damage. If necessary, replace it.

ABCDE

ABCDE ABCDE

Solving Problems with Printing Quality80

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Abnormal areas (white or black) appear in a regular pattern.

ABCDE

ABCDE ABCDE

Image defects cyclical (evenly spaced).

Width of abnormal area:

1.25" (31.75 mm) The toner cartridge is damaged.

Width of abnormal area: 3" (76.2 mm) The transfer belt is damaged.

Width of abnormal area:

3.25" (82.55 mm) The OPC drum cartridge is damaged.

Width of abnormal area: 8" (203.2 mm) The transfer belt is damaged.

Lateral image defects have 1–2 mm spacing. The laser lens cover is dirty.

Lateral image defects have 35 mm spacing. The toner cartridge is damaged

Lateral image defects have 75 mm spacing. The image transfer roller is damaged.

Lateral image defects have 95 mm spacing. The OPC drum cartridge is damaged.

Lateral image defects have 204 mm spacing. The fusing unit is damaged

Lateral image defects have other spacing. The OPC drum cartridge is damaged

Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge.

Replace the transfer belt.

Replace the entire drum kit.

Replace the transfer belt.

Clean the laser lens cover.

Remove the toner cartridge with the color causing the abnormal image. Replace it with a new toner cartridge.

Replace the image transfer roller.

Replace the entire OPC drum kit.

Replace the fusing unit.

Replace the entire OPC drum kit.

Solving Problems with Printing Quality

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Abnormal areas (white or black belt or spots) appear.

ABCDE

ABCDE ABCDE

Lateral lines or bands appear on image.

One or more of the toner cartridges is defective.

The OPC drum cartridge may be defective or scratched.

The fuser oil roller is dirty or worn.

The fuser belt may be dirty.

The fusing unit may be defective.

The printer is not on a level enough surface.

The media path is dirty with toner.

One or more of the toner cartridges is defective.

The fuser oil roller is dirty or worn.

The OPC drum surface is scratched or damaged.

The transfer belt is misinstalled or defective.

Remove the toner cartridge and check for damage. If necessary, replace it.

Remove the OPC drum cartridge and check the photosensitive surface (the green surface) for scratches. If necessary, replace the entire drum kit.

Remove the fuser oil roller and check the roller surface for dirt or scratches. If necessary, replace the fuser oil roller.

Clean the fuser belt.

Replace the fusing unit.

Level the printer (not exceeding 1.5° slant).

Print several sheets and the excess toner should disappear.

Remove the toner cartridge and check for damage. If necessary, replace it.

Remove the fuser oil roller and check the roller surface for dirt or worn places. If necessary, replace the fuser oil roller.

Remove the OPC drum cartridge and check the green photosensitive surface for scratches. If necessary, replace the entire drum kit.

Remove the transfer belt and reinstall it. If necessary, replace it.

Solving Problems with Printing Quality82

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Lateral lines appear cyclically (evenly spaced) on image.

Vertical streaking appears.

The image is offset.

ABCDE

Lateral lines have 1–2 mm spacing.

Lateral lines have 35 mm spacing.

Lateral lines have 75 mm spacing.

Lateral lines have 95 mm spacing.

Lateral lines have 204 mm spacing.

Trailing edge 35 mm, other spacing

The laser lens cover may be dirty.

One or more toner cartridges may be defective.

The OPC drum may be defective or misinstalled.

The fuser unit may be defective or misinstalled.

The transfer unit may be defective or misinstalled.

If a wide vertical white band appears, check the transfer belt surface.

The OPC drum cartridge is defective.

The fuser oil roller is defective.

The fuser unit is defective. Check the fuser unit. If necessary,

Replace the laser lens cover.

Replace the color toner cartridge.

Replace the image transfer roller.

Replace the entire OPC drum kit.

Replace the fusing unit

Replace the entire OPC drum kit.

Check to see if the laser lens cover is dirty. If necessary, clean it with a clean soft cloth.

The item may be defective or misinstalled. Remove the designate item, check it for damage and reinstall it. If necessary, replace the entire drum kit.

Clean the transfer belt surface. If necessary, replace it.

Make sure that the transfer unit is closed.

Check the OPC drum cartridge. If necessary, replace the entire drum kit.

Check the fuser oil roller. If necessary, replace it.

replace it.

Solving Problems with Printing Quality

Symptom Cause Solution

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Colors look drastically wrong.

Colors are not registering properly; colors are mixed or have page-topage variation.

ABCDE

One or more of the toner cartridges are incorrectly installed.

The front cover may not be properly closed.

The OPC drum cartridge is not correctly seated.

The toner in the cartridges may need to be redistributed.

One or more of the toner cartridges is defective.

The media is moist from humidity.

The transfer roller is misinstalled.

Agfa Screening is not enabled.

Remove the toner cartridges and reinstall them.

Make sure that the printer’s front cover is closed.

Remove the OPC drum cartridge and reinstall it.

Remove the toner cartridges and gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges.

Remove the toner cartridge and check for damage. If necessary, replace it.

Remove the moist media and replace it with new, dry media.

Confirm the proper installation of the transfer roller.

Make sure you have Agfa Screening enabld either in the control panel or in the driver (Administration/Emulations/ PostScript/Halftone Type).

The color has a poor reproduction or has poor color density.

ABCDE ABCDE

The paper image transfer is defective.

The Auto-Image Density Control (AIDC) detection sensor is dirty.

Check the OPC drum cartridge. If necessary, replace the entire drum kit.

ABCDE ABCDE

Solving Problems with Printing Quality84

Status, Error, and Service Messages

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

Status, error, and service messages are displayed in the control panel message window. They provide information about your printer and help you locate many problems. When the condition associated with a displayed message has changed, the message is cleared from the window.

Status and Error Messages

Status messages are not displayed while the printer is off line.

This message... means... Do this...

> ACTIVE

JOBS

The printer is on line and actively processing jobs. (<X> identifies the number of jobs in process.)

No action needed.

<X> COVER OPEN

> LIFE LOW The <X> (specified item) is

> MISSING The

<X> TONER EMPTY

The <X> (specified cover) is open and must be closed.

near end of life, such as the fuser oil roller. If you have a new fuser oil roller on hand, you may want to install it now. If you don’t, order one now. A limited number of copies (about 100) will still print. However, when the oil runs out, the printer stops and the FUSER OIL EMPTY message appears.

<X>

(specified item) is missing, such as the OPC drum or toner.

The

<X>

(color) toner cartridge is empty.

Close the cover.

Replace the specified item.

Install a new item.

Replace the toner cartridge.

Status, Error, and Service Messages

This message... means... Do this...

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

<X> TONER LOW The <X> (color) toner cartridge

is low. There is still enough for approximately 100 letter/A4 pages (at 5% coverage) before the printer stops.

ACC ALREADY DISABLED

ACC ALREADY ENABLED

ACC DISABLED

ACC ENABLED

ACC FILE 95% FULL

ACC FILE 90% FULL

ACC FILE 85% FULL

ACC FILE 80% FULL

The accounting option selected is now in effect.

The Job Accounting File is 80, 85, 90, or 95% full.

Redistribute the toner in the cartridge, or replace the cartridge.

No action needed.

If you want accounting enabled, copy the job accounting and paper accounting files to floppy disk(s), or transfer them to your host computer using ftp (if available). Then reset the accounting files so that new jobs can be accepted. If you don’t want to use accounting, you can disable it.

ACC FILES GOT REMOVED

The accounting option is disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files.

Status, Error, and Service Messages86

No action needed.

This message... means... Do this...

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

ACC FILES NOT EMPTY SHRUNK TO %D

ACC_GETSTATUS REC;CODE-%D, RESETTING ACC TO INITIAL STATE

ADJUST

INPUT> BIN

CALIBRATING PRINT QUALITY

CANCEL ALL JOBS

An attempt to reduce the size of the accounting files has been made unsuccessfully because the size of files is bigger than the space required.

The accounting files have been reset.

The<

INPUT>

not inserted correctly. After 100 1-sided pages of a

continuous print run, the magicolor 2210 automatically pauses to do an Auto-Image Density Control (AIDC) cycle. This process is provided to make sure reliable printer operation with optimum output quality.

The Cancel key has been pressed, and one or more of the print jobs in the print queue are being canceled.

(specified tray) is

Reset the accounting files.

No action needed.

Adjust the tray .

Wait. No action needed.

Press Select for all jobs with a printing, interpreting, spooled, or terminating status to be completely removed from the system.

CANCEL JOB The Cancel key has been

pressed, and the print job in the print queue is being canceled.

CHECK WASTE TONER

Either the waste toner is full and needs to be replaced, or it is incorrectly installed.

Status, Error, and Service Messages

Press Select and the job in the print queue will be canceled.

Make sure that the waste toner is not full and is correctly installed.

This message... means... Do this...

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CREATED FILE The accounting file has been

created.

CREATING

XXXXXXXXXXXX

FILE, WAIT...

DSK TOO SMALL ACC NOT ENABLED

END JOB The Cancel key has been

ENERGY SAVER The printer is in energy saver

The specified accou nting f ile is created when accounting is enabled and the files are not in existence or these files are created following a Reset Accounting ( represents the Job Accounting or Paper Accounting file).

There is not enough space in the hard disk to create the accounting file.

pressed and the End Job option selected.

mode to reduce power consumption during periods of inactivity. When a print job is received, the printer returns to normal power within 90 seconds. While in “deep sleep,” the printer’s message window will not display operator status such as door- and tray-open messages. The printer remains in “deep sleep,” until a print job is received, or until the printer is manually switched from offline to online.

XXXXXXXXXXXX

No action needed.

Wait. No other action needed.

Remove unnecessary files stored in the hard disk.

Press Select to provide an end-of-job indicator for a print job that does not have one.

No action needed.

EXTENDED ACC FILE SIZE BY

The <X> (size of the nonempty accounting file) has been increased successfully.

Status, Error, and Service Messages88

No action needed.

This message... means... Do this...

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FUSER OIL EMPTY

IDLE The printer is on line, but no

INITIALIZING The printer is warming up and

INPUT BIN JAM Input bin jams occur in the

INPUT IDLE PRINTING

MAILBIN POWER OFF

The fuser oil roller for the fuser is depleted. The printer will not print any more copies until a new fuser oil roller is installed.

jobs are in process.

getting ready to go on line.

input bin. The printer is on line and print-

ing jobs already in the queue. No new jobs are arriving at the communication interfaces.

The mailbox unit power is off. Turn off the printer,

Install a new fuser oil roller.

No action needed.

Wait. No other action needed.

Locate and remove the jam.

No action needed.

turn on the mailbox unit, then the turn on the printer.

Status, Error, and Service Messages

This message... means... Do this...

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

MAIN UNIT COVER OPEN

MEDIA JAM DUPLEX

MEDIA JAM EXIT

MEDIA JAM FUSER

MEDIA JAM MAIL BIN

The front, top, or duplex covers are open and must be closed.

Media has jammed in the duplex area or duplex refeed area on the models with duplex units installed.

Media has jammed between the print engine and the output tray.

A media jam has been detected between the fuser and output tray rollers located near the top cover.

Exit jams occur in the media eject area.

Media has jammed leaving the fuser area.

Mail bin jams occur if the media is jammed in the 5-bin mailbox on the models with the 5-bin mailbox installed, between the printer and the 5-bin mailbox, in the mailbox eject area, or in the mailbox transport area.

Close the specified cover(s).

Locate and remove the jam.

MEDIA JAM MPT Media has jammed while being

pulled from the specified multipurpose tray.

Status, Error, and Service Messages90

This message... means... Do this...

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

MEDIA JAM OPTIONAL TRAY

MEDIA JAM TRANSFER

MEDIA JAM UPPER TRAY

MEDIA SIZE MISMATCH

NEW FILE SIZE IN EFFECT

Tray jams occur between the standard upper or optional tray and the print engine. A misfeed jam may be as simple as a sheet of media not being picked, or it may be that the media was picked but not fed properly.

The lower feeder unit (optional) door is open.

Transfer jams occur in the transfer roller area. This type of jam means that the media did not make it to the paper exit area.

Media has jammed while being pulled from the specified tray.

The media detected in the tray doesn’t match the media size setting.

The size of the accounting files has been increased or decreased.

Locate and remove the jam.

Close the door.

Locate and remove the jam.

Change the media in the tray or change the media size setting

Press Select to accept changes.

NO PRNTREQ ERROR

ONLINE The printer is online and ready

A printer hardware error has occurred.

to print.

Status, Error, and Service Messages

Reboot printer. If message continues to appear, contact your service provider or Support. See the

Service & Suuport Guide

for support telephone numbers.

No action needed.

This message... means... Do this...

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

OUTPUT BIN FULL

PAPER MISMATCH

PRINTING STATUS

BIN>

> IN

SIZE>

TYPE

PUT < INPUT <Y>

PUT < PAPER IN <

PUT <

MEDIA>

INPUT BIN

The media has exceeded the limit in the specified output bin.

The media detected in the tray doesn’t match the media size setting.

A status page is printing Wait until after the

The <X> specified media is not in the input tray <Y>.

The Operator Control/Chain Inputbins is set to Off and the displayed tray is empty. Refill it with the specified size media.

SIZE>

< detected by the engine, and <

Operator Control/Chain Inputbins is set to On and a chained tray is empty.

is the media size

BIN>

is the empty tray.

Remove the media from the specified output bin.

Change the media in the tray or change the media size setting

status page prints, and the message clears.

Refill the tray with the specified type media.

Refill the tray with the specified size media.

Refill the tray with the specified type media.

REPLACE <

RESETTING ACCOUNTING

WAITING FOR IDLE

> The specified item <X> needs

to be replaced, such as the OPC drum.

The reset accounting operation is in process.

An active job is in process. Access to the menu is not allowed until the job is finished.

Status, Error, and Service Messages92

Replace the specified item.

No action needed.

Wait until the print job is finished and the printer goes idle.

This message... means... Do this...

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

WAITING ON INPUT END JOB?

WARMING UP The printer is warming up. Wait. No other

WASTE TONER NEAR FULL

WASTE TONER FULL

The compiler is waiting on incoming data for the first job in the queue. The job may not have an end-of-job indicator and therefore cannot end. The message clears if more input arrives from the port or if you press the Cancel key. No other jobs can be printed until this job has ended.

The waste toner pack is nearly filled with toner.

The waste toner pack is filled with toner.

Wait until the job is finished and the printer goes idle to access the configuration menu.

action needed. Replace the waste

toner pack. Replace the waste

toner pack.

Status, Error, and Service Messages

Service Messages

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This service message...

SERVICE CALL 04 MAIN UNIT

Means...

An error has been detected with the item indicated in the service message. Correction of these errors is performed by a MINOL TA-QMS authorized service provider only. Contact your local vendor.

A service message sometimes occurs as a result of an unusual combination of events, not because of an actual problem. When the printer stops and a service message displays in the message window, turn the printer off and then back on. This often clears the service message indicator, and printer operation resumes. Always try this before making a service call.

Service calls should be placed to the vendor from whom you purchased the printer. If you cannot get service from your vendor, see the

Guide

for additional contact information.

Service & Support

Status, Error, and Service Messages94

This service

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

message...

Means...

SERVICE CALL 05 FLASH ROM

SERVICE CALL 08 MAIN MOTOR

SERVICE CALL 09 FUSING MOTOR

SERVICE CALL 0B XFER FAN BELT

SERVICE CALL 0C PWR SUPPLY FAN

SERVICE CALL 0D ENGINE FAN

SERVICE CALL OE SUCTION FAN

SERVICE CALL OF FUSING UNIT FAN

SERVICE CALL 10 POLYGON MOTOR

SERVICE CALL 12 LASER ERROR

An error has been detected with the item indicated in the service message. Correction of these errors is performed by a MINOL TA-QMS authorized service provider only. Contact your local vendor.

Service calls should be placed to the vendor from whom you purchased the printer. If you cannot get service from your vendor, see the tional contact information.

Service & Support Guide

for addi-

SERVICE CALL 14 XFER ROLLER

SERVICE CALL 15 XFER BELT CLN

SERVICE CALL 16 XFER BELT ROT

SERVICE CALL 17 TONER RACK

SERVICE CALL 1A FUS UPP HIGHTMP

SERVICE CALL 1B FUS UPP THERM

Status, Error, and Service Messages

This service

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

message...

Means...

SERVICE CALL 1C FUS LOW WARMUP

SERVICE CALL 1D FUS LOW LOWTMP

SERVICE CALL 1E FUS LOW HIGTMP

SERVICE CALL 18 FUS UPP WARMUP

SERVICE CALL 19 FUS UPP LOWTMP

SERVICE CALL 1F FUS LOW THERM

SERVICE CALL 20 FUS RETRACT

SERVICE CALL 21 TRANS DET SENS

SERVICE CALL 22 MAN TRAY LIFT

SERVICE CALL 29 MEM MALF COUNTER

An error has been detected with the item indicated in the service message. Correction of these errors is performed by a MINOLTA-QMS authorized service provider only. Contact your local vendor.

Service calls should be placed to the vendor from whom you purchased the printer. If you cannot get service from your vendor, see the tional contact information.

Service & Support Guide

for addi-

SERVICE CALL 2A MEM MALF DATA

SERVICE CALL 2B MEM MALF ACCESS

SERVICE CALL 2C MEM MALF INSTALL

SERVICE CALL 30 5BIN MAIL

SERVICE CALL 31 5BIN INST MAIL

Status, Error, and Service Messages96

HP-GL, HPXL, and PCL Error Codes

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The following tables list error codes that could appear on the printer message window when running the HP-GL, HPXL, or PCL emulation.

HP-GL PCL Error

Description Error

Code

0 Not enough memory for job. 0 Not enough memory for

1 Too many transformations. 1 State lost. 2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not recognized. 4 Out of memory for

Description

Code

job.

macros.

5 Wrong number of parame-

ters.

6 Out of range parameter, or

illegal character. 7 Not used. 8 Unknown character set. 9 Position overflow. 10 Buffer overflow. 1 1 Not used.

HPXL Error

Code

0 Not enough memory for

1 Math error. 2–7 Internal error 1–6

Description

job.

5 Disk full. Cannot store

fonts.

6–13 Internal error 1–8.

Status, Error, and Service Messages

PostScript Errors

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If your printer is having trouble printing when using PostScript emulation, you should turn on the Error Handler in the control panel menu. Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job.

Menu Choices Yes

Default Notes

Administration/Startup Options/Do Error Handler

—Load the Error Handler on reboot.

—Don’t load the Error Handler on reboot. No Refer to the

Systems Incorporated, Reading, PA: Addison-Wesley, 1990, ISBN 0-201-18127-4) for information on PostScript errors. You must reboot the printer after turning on the error handler.

PostScript Language Reference Manual

Additional Assistance

If you’ve followed all of the instructions in this guide and still have problems you can’t solve, refer to the www.minolta-qms.com for current information on getting help.

Service & Support Guide

or visit our web site at

(Adobe

Additional Assistance98

Minolta magicolor 2210 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Consumable Life Expectancies

Replacing Consumables

Ordering Consumables

Replacing Toner Cartridges

Toner Cartridge Life

Toner Cartridge Handling

Toner Cartridge Replacement

Refilled Toner Cartridges

Replacing the OPC Drum Kit

Waste Toner Pack, OPC Drum Cartridge, and Laser Lens Cover

Removing the Used Waste Toner Pack

Removing the Used OPC Drum Cartridge

Replacing the Laser Lens Cover

Installing the New OPC Drum Cartridge

Installing the New Waste Toner Pack

Replacing the Fuser Unit and Transfer Roller Kit

Replacing the Fuser Unit

Replacing the Transfer Roller Unit

Replacing the Fuser Oil Roller

Replacing the Transfer Belt

Using Media

Introduction

Media Handling

Media Types

Plain Paper

Letterhead and Memo Media

Thick Stock

Envelopes

Labels

Postcards

Transparencies

Loading Media

Autoduplexing

Upper and Optional Media Trays

Multipurpose Tray

Printing Envelopes from the Multipurpose Tray

Printing Area

Media Storage

Maintaining the Printer

Cleaning

Outside the Printer

Troubleshooting

Introduction

Printing a Status Page

Preventing Media Jams

Automatic Jam Recovery

Understanding the Media Path

Media Tray (Standard Upper Tray and Optional Tray)

Lower Feed Unit (LFU) Tray(s)

Multipurpose Tray

Duplex Unit (Optional)

5-bin Mailbox (Optional)

Clearing Media Jams

Handling Media Jams by Location

Clearing Misfeed (Upper or Optional Tray) Jams

Clearing Misfeed (Multipurpose Tray) Jams

Clearing Inner Jams, Outer Jams, and Drum Jams

Media Jams in the Output Tray

Solving Problems with Media Jams

Make sure that you are using only plain paper (or recycled plain paper).

Make sure that you are using only letter/A4 plain paper.

Solving Other Problems

Solving Problems with Printing Quality

Status, Error, and Service Messages

Status and Error Messages

Service Messages

HP-GL, HPXL, and PCL Error Codes

PostScript Errors

Additional Assistance