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5UM7017
User Manual
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Minicom Advanced Systems 5UM7017 User Manual

AccessIT
User Guide
International HQ
Jerusalem, Israel Tel: + 972 2 535 9666
minicom@minicom.com
www.minicom.com
Technical support - support@minicom.com
America
Linden, NJ, USA Tel: + 1 908 486 2100
info.usa@minicom.com
5UM70173 V1 6/09
USER GUIDE
About this User Guide
This User Guide provides installation and operation instructions for the AccessIT Manager system produced by Minicom Advanced Systems. It is intended for system administrators and network managers, and assumes that readers have general understanding of networks, LDAP, hardware and software.
All information in this User Guide is subject to change without prior notice.
User Guide Feedback
Your feedback is very important to help us improve our documentation. Please email any comments to: ug.comments@minicom.com
Please include the following information: Guide name, part number and version number (as appears on the front cover).
Copyright
Copyright © 2009 Minicom Advanced Systems Ltd.
All marks are trademarks or registered trademarks of their respective owners.
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Table of Contents
1. Introduction.........................................................................................................7
1.1 Key features...............................................................................................................7
1.2 System components..................................................................................................8
1.3 Terminology...............................................................................................................8
1.4 System diagram.........................................................................................................9
2. Pre-installation guidelines...............................................................................10
2.1 Access services details...........................................................................................11
2.1.1 Adding user defined Access services.................................................................11
3. Understanding the system – an overview......................................................12
3.1 Creating users..........................................................................................................13
3.2 Forming users into Groups.....................................................................................13
3.3 Creating Targets......................................................................................................13
3.4 Forming Targets into sets.......................................................................................14
3.5 Associating a User Group with a Target Set.........................................................14
3.6 Access services.......................................................................................................15
4. Setting up the system.......................................................................................17
4.1 Connecting the AccessIT Manager........................................................................17
4.2 AccessIT Manager’s default IP address.................................................................18
4.2.1 Changing the AccessIT Manager network parameters.......................................18
5. Displaying the AccessIT web interface..........................................................19
5.1 Menu section............................................................................................................20
6. Creating users...................................................................................................21
6.1 General tab...............................................................................................................22
6.2 User Group tab.........................................................................................................22
6.2.1 Removing Users from a Group...........................................................................23
6.3 Access Permissions tab..........................................................................................23
6.4 Saving a user...........................................................................................................24
6.4.1 Deleting a user...................................................................................................25
6.5 Creating a User Group.............................................................................................25
6.5.1 Access Permissions tab......................................................................................26
6.5.2 Allowed Services tab..........................................................................................27
6.5.3 Saving the new Group........................................................................................27
6.5.4 Deleting a User Group........................................................................................28
7. Configuring Targets..........................................................................................29
7.1 Access Services tab................................................................................................30
7.1.1 Default access service........................................................................................31
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7.1.2 Minicom KVM/IP.................................................................................................31
7.2 PDUs tab...................................................................................................................33
7.3 Target Sets tab.........................................................................................................34
7.4 Access Permissions tab..........................................................................................34
7.5 Saving the Target.....................................................................................................35
7.6 Deleting Targets.......................................................................................................35
7.7 Creating a Target Set...............................................................................................36
7.7.1 Access Permissions tab......................................................................................36
7.7.2 Saving the Target set.........................................................................................37
7.7.3 Deleting a Target Set..........................................................................................38
8. Configuring KVM/IP Devices...........................................................................39
8.1 Setting each IP device to be AccessIT enabled....................................................40
8.2 Configuring the IP devices......................................................................................40
8.2.1 The Advanced button.........................................................................................41
8.2.2 Performance.......................................................................................................41
8.2.3 Mouse.................................................................................................................42
8.3 KVM Ports tab..........................................................................................................42
8.3.1 DXU IP II units....................................................................................................43
8.4 Targets......................................................................................................................44
8.5 Network tab..............................................................................................................45
8.5.1 Serial tab............................................................................................................46
8.6 Saving the IP device configuration changes.........................................................46
8.7 Deleting IP devices..................................................................................................46
8.8 Device discovery......................................................................................................47
9. Configuring Other Devices..............................................................................48
9.1 Configuring PDUs....................................................................................................48
9.1.1 Outlets tab..........................................................................................................49
9.2 Configuring Console Servers.................................................................................50
9.2.1 Serial tab............................................................................................................52
10. Configuring Access Services........................................................................53
10.1 Access services.....................................................................................................53
10.2 Minicom KVM/IP.....................................................................................................54
10.3 Configuring other Access Services – introduction.............................................55
10.3.1 Access Services default values........................................................................55
10.3.2 General note about application paths...............................................................55
10.3.3 Minicom PX Serial............................................................................................55
10.3.4 Web..................................................................................................................56
10.3.5 ILO....................................................................................................................57
10.3.6 RDP..................................................................................................................59
10.3.7 SSH..................................................................................................................61
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10.3.8 VNC..................................................................................................................62
10.3.9 Telnet................................................................................................................63
10.3.10 VMware Server...............................................................................................64
10.3.11 New Access Services.....................................................................................65
11. Configuring Access services for individual Targets...................................68
11.1 Default access service..........................................................................................68
11.2 Minicom PX Serial..................................................................................................68
11.2.1 Web..................................................................................................................69
11.2.2 ILO....................................................................................................................70
11.2.3 RDP..................................................................................................................71
11.2.4 SSH..................................................................................................................73
11.2.5 VNC..................................................................................................................74
11.2.6 Telnet................................................................................................................76
11.2.7 VMware Server.................................................................................................78
12. Account Policy................................................................................................80
12.1 Password policy.....................................................................................................80
12.1.1 Account blocking..............................................................................................81
12.2 External authentication (LDAP)............................................................................81
12.2.1 AccessIT in External authentication (LDAP) mode...........................................82
12.2.2 DNS setting in LDAP mode..............................................................................82
12.2.3 LDAP settings...................................................................................................83
12.2.4 Importing users.................................................................................................84
12.2.5 Synchronization................................................................................................85
12.2.6 Operating AccessIT in External Authentication mode.......................................86
13. Global Settings................................................................................................87
13.1 AccessIT / KVM/IP Session Idle timeout..............................................................87
14. Attached Devices............................................................................................89
14.1 Selecting PDUs......................................................................................................89
14.1.1 Uploading a new PDU model............................................................................89
14.2 KVM switches.........................................................................................................90
14.2.1 Uploading a new KVM Switch...........................................................................91
14.3 Configuring a Console server...............................................................................92
14.3.1 Uploading a new Console Server model...........................................................93
15. System Maintenance......................................................................................94
15.1 Backup & Restore..................................................................................................94
15.1.1 The backup elements.......................................................................................94
15.1.2 Restoring database backup..............................................................................95
15.2 Restore Settings....................................................................................................96
15.2.1 Restoring AccessIT to factory default settings..................................................96
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15.2.2 Resetting AccessIT configuration.....................................................................96
15.3 Firmware upgrade..................................................................................................97
15.3.1 Upgrading the IP devices firmware...................................................................97
15.3.2 Upgrading the AccessIT Manager....................................................................97
15.4 Replication.............................................................................................................98
15.4.1 Connecting the secondary unit to the network..................................................98
15.4.2 Configuring the secondary unit.........................................................................98
15.4.3 Configuring the primary unit..............................................................................99
15.4.4 Promoting a secondary unit to a standalone unit............................................100
15.4.5 Reconfiguring the primary and secondary units..............................................100
15.4.6 Primary unit and secondary unit troubleshooting............................................101
15.4.7 Checking the secondary unit..........................................................................102
15.4.8 Redoing the secondary and primary unit configuration...................................102
15.5 Event log...............................................................................................................103
15.5.1 Drop-down search menus...............................................................................103
15.5.2 Access, System or Configuration tabs............................................................104
15.5.3 Advanced button.............................................................................................104
15.5.4 Syslog forwarding...........................................................................................104
15.6 SNMP....................................................................................................................105
16. Unit Maintenance..........................................................................................106
16.1 Date & Time tab....................................................................................................106
16.2 Network tab..........................................................................................................106
16.3 Power Control tab................................................................................................107
17. Accessing Targets - Administrator.............................................................108
17.1 Access page columns.........................................................................................108
17.1.1 Power management column...........................................................................108
17.1.2 Name column.................................................................................................109
17.1.3 Status column.................................................................................................109
17.1.4 More access services column.........................................................................109
17.2 Accessing a Target via KVM/IP remote session................................................110
17.3 Sharing a remote session...................................................................................110
17.3.1 Private remote session...................................................................................111
17.4 Displaying the Toolbar........................................................................................111
17.5 Virtual Media........................................................................................................111
17.5.1 Things to know during operation of the Virtual Media.....................................112
17.6 Session profile.....................................................................................................113
17.7 Full screen mode.................................................................................................114
17.8 Changing the performance settings...................................................................114
17.9 Adjusting the Video settings...............................................................................115
17.9.1 Refresh...........................................................................................................115
17.9.2 Video Adjust...................................................................................................115
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17.9.3 Advanced........................................................................................................116
17.10 Power cycle........................................................................................................117
17.11 Keyboard key sequences..................................................................................117
17.12 Synchronizing mouse pointers.........................................................................119
17.12.1 Aligning the mice pointers.............................................................................119
17.12.2 Calibrating mice pointers..............................................................................119
17.13 Manual mouse synchronization........................................................................119
17.13.1 Relative/Absolute Mouse Position/Apple Macintosh.....................................120
17.13.2 PX USB KVM/IP...........................................................................................121
17.13.3 Switching to a different server......................................................................121
17.13.4 Disconnecting the remote session................................................................122
17.14 Accessing a Target through other Access Services......................................122
17.15 Exiting the AccessIT system............................................................................123
18. Accessing Targets as a User.......................................................................124
18.1 Power column......................................................................................................124
18.2 Status column......................................................................................................124
18.3 Connecting to a Target........................................................................................125
18.3.1 Connecting to a KVM/IP device Target...........................................................125
18.3.2 Connecting to a non-KVM/IP device Target....................................................125
18.3.3 Changing the password..................................................................................126
19. Accessing an IP device directly..................................................................127
20. About..............................................................................................................128
21. General troubleshooting..............................................................................129
22. Technical Specifications..............................................................................132
22.1 WEEE compliance................................................................................................133
23. Appendix A – PX details...............................................................................134
23.1 KVM/IP device details..........................................................................................135
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1. Introduction

AccessIT is an appliance based application that provides IT staff with secure and centralized management of all remote access services in the organization. It operates in both Windows and Linux environments and is accessible from Internet Explorer and Firefox.
AccessIT is a web-based management solution that consolidates in-band and out­of-band remote access services onto one user-friendly web portal. It provides a unified point and click view of all IT assets together with their assigned remote access services. AccessIT is a single sign-in solution making it simple and easy for IT staff to enter the system regardless of their location at any given moment.
AccessIT manages remote access to up to 250 mission-critical IT and network devices of the business whether they are inside the server room or distributed around the organization or branch offices. These can include: servers, virtual servers, IP-enabled KVM switches, routers, firewalls, serial console servers, network switches, printers, power distribution units (PDUs), environmental devices (sensors), surveillance IP cameras and more.
AccessIT provides unique seamless (one-click) access to IT assets through a select, predefined list of Access Services™ that include: RDP, VNC, VMware ESX Server, VMware Server 1x and 2x, SSH, Telnet, HP iLO and KVM (Minicom or 3rd party). You can also customize any other remote access method in a few simple steps.

1.1 Key features

IT Management - AccessIT centralizes the management of all devices, authentication and global operation from a Web browser. The local administrator can monitor, control and manage the various devices, user accounts and authorization from one Web interface.
Automatic Discovery - Minicom IP devices are discovered automatically by the AccessIT Manager.
Access Services - Connect to a variety of both hardware and software external resources such as: ILO, RDP, SSH, VNC and web pages etc, from the AccessIT interface.
Security - AccessIT provides a secure environment, adhering to the most stringent industry standards.
Availability - Maximizes uptime by centralizing management and allowing immediate and effective maintenance.
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Virtual Media - Virtual Media is a very useful tool for those who need to manage large numbers of computers such as commercial IT data center managers. A Target computer can be made to boot to one of many virtual disks that can perform any variety of tasks such as virus scans of the Target’s physical drive or patch management or even complete installation of the operating system on a Target computer.

1.2 System components

The AccessIT Manager system comes with the following:
· AccessIT Manager appliance
· Rack mounting kit

1.3 Terminology

Below are some terms and their meanings used in this guide.
Term Meaning
Targets Computers/servers and other services e.g. printers, firewalls, PDUs etc. that
Client computer Remote session The process of accessing and controlling Targets connected to a KVM/IP
are accessed remotely via the AccessIT.
The PC running a remote AccessIT session
device from a Client computer
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1.4 System diagram

The diagram below gives a brief outline of the AccessIT system setup. Section 3 on page 12 explains the system setup in more detail.

AccessIT

Users login to AccessIT and choose their preferred method of accessing
their server
DXUIP II
Smart 216/32IP
SmartRack 116IP
Smart 116 IP PX
IP Control
3.3V/2A KVM In
Serial
Go LocalPower
IPCONTROL
LAN
Minicom IP Solutions
Seamless Management & Access
AccessIT Manager
KVM.net
LAN / WAN / VPN
VMware Server
SSH
Telnet
VNC
Remote Desktop
Applications
Applications
Hardware
Built-in Access Services
Seamless/Integrated Access
Figure 1 System diagram
HP ILO
PowerEdge
1950
Virtual Machines
Power Distr. Units
Terminal Access
Client/Server Apps
Third Party IP devices
16IP/IPLink/MXIP
www.mi n i com.com
COMPUTER
10 11 12 13 14 15 169
POWER
100-250 VAC 50/60 Hz
1 2 3 4 5 6 7 8
Custom Defined Access Services
Integrated or non-Integrated Access
ISDN
SERIAL 1 SERIAL 2
ETHERNET
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2. Pre-installation guidelines

Prepare a list of all AccessIT system components. You will need this information to configure the system.
Appendix A on page 134 contains 2 lists of the details you need to prepare for Minicom KVM/IP devices and PX units (not PX Serial). Photocopy or print out Appendix A. For other access services see section 2.1 below.
The lists should include the IP device name and MAC address, KVM switch and the Target details.
For each Target, list:
· A unique and clearly identifiable name
· The operating system
· Non-default mouse settings. Default mouse settings do not need to be
listed
Note! For Windows XP and later
(Relevant to all IP devices except PX USB)
For Windows XP and later deactivate Enhanced pointer precision. To do so:
From the Control Panel select Printers and Other Hardware. Click the Mouse icon. The Mouse Properties box appears. See Figure 2. Select the Pointer Options tab.
Figure 2 Pointer tab
The Motion section slider bar must be in the center, and the Enhanced pointer precision checkbox must be unchecked. Click OK to save changes.
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2.1 Access services details

Besides the Minicom KVM/IP devices mentioned above, you can connect to Targets via the following Access services through AccessIT:
· Minicom’s PX Serial
· Web
· ILO
· RDP
· SSH
· VNC
· Telnet
· VMware Server
These services are elaborated on in the section 3.6.
All service applications must be installed on the local (client) computers.
See section 10.3 on page 55 which sets out the details required for each of the above Access service.
2.1.1 Adding user defined Access services
You can also add your own access services, explained on page 65.
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3. Understanding the system – an overview

The figure below shows a typical AccessIT application.
Figure 3 AccessIT typical application
The system works as follows:
Data centers in locations throughout the world are connected to Minicom IP devices and to other 3rd party access services. The Minicom IP devices are Centralized Management enabled allowing AccessIT to access/control the Targets connected to all IP devices via IP.
Users access the AccessIT web interface and depending on their level of access permissions can access and control the Targets.
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3.1 Creating users

An Administrator can create users with 2 different possible permission types:
· Administrator
· User
These permission types are explained fully in section 6. In the example below 4 users are created with various permission types.
User
Phil Sid Dave Jon
Administrator
User
Administrator
Figure 4 Users with different permissions
Once an Administrator creates Targets or sets of Targets (explained below) in the system, users can be assigned access to individual Targets or sets of Targets.

3.2 Forming users into Groups

You can form users into Groups. In the example below 3 users are formed into the Finance group. Note! Groups can contain users with different levels of user permissions.
User Administrator
Phil Sid Dave Jon
User Administrator
Finance Group
Sid
Figure 5 Forming users into groups
UserAdministrator
Administrator
Dave Jon

3.3 Creating Targets

An Administrator creates Targets corresponding to the physical servers connected to the IP devices, explained in section 7, and also to Targets corresponding to e.g. printers, firewalls, PDUs and IDSs etc accessed via Access Services™ - see page
15. In the example below, four Targets are created and given identifying names. They can be named by location, server type or operating system or any other unique feature associated with that particular server.
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Target servers
Dell
#1
Dell
#2
Figure 6 Created Targets
Dell
#3
Dell
#4

3.4 Forming Targets into sets

Targets can be formed into sets. You can for example create a set of all financial servers. In the example below 3 Targets are formed into Target Set - Finance.
Target servers
Dell
#1
Dell
#2
Dell
#3
Figure 7 Forming Targets into sets
Dell
#4
Target Set - Finance
Dell#1Dell#2Dell
#3

3.5 Associating a User Group with a Target Set

You can then associate the User Group with the Target Set, thus giving access rights to all the Targets in the Set to all members of the Group.
Finance Group
UserAdministrator Administrator
Sid Dave Jon
Figure 8 User Group - Target Set association
Target Set - Finance
Dell#1Dell#2Dell
#3
In the example above the Finance Group is associated with the Target Set – Finance.
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This means that:
· The Finance Group has access rights to Target Set - Finance.
· Any user added to the Finance Group will automatically have access rights
to Target Set - Finance.
Note! Users can be members of many different groups. In the example below Sid belongs to the Finance Group and also to the Marketing Group.
Marketing Group Finance Group
Administrator
Sid Dave Jon
View Only
User
Administrator
User Administrator
Phil Sid
Figure 9 Same user in different Groups
The Marketing Group could be associated with Targets or Target Sets that the Finance Group is not. Sid being a member of both Groups has access to Targets both Groups are associated with. Phil only has access to Targets associated with the Marketing Group. Dave and Jon only have access to Targets associated with the Finance Group.

3.6 Access services

The Access Services™ feature supports a wide range of remote access technologies. This enables the assignment of multiple services to a single Target, so you have the option of in-band or out-of-band access to the same device.
KVM/IP is a hardware method of accessing and controlling a Target. The other Access Services encompass gaining remote access and control of a Target through the internet or LAN network via Minicom’s PX Serial or 3rd party software. Both hardware and software methods of access are managed by AccessIT.
AccessIT also enables you to effortlessly integrate any new remote access technology into the remote access portal.
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Besides the Minicom KVM/IP devices, you can connect to Targets via the following Access services through AccessIT:
· Minicom’s PX Serial - PX Serial is a one-port RS232/422/485 to
Redundant Ethernet device server.
· Web – Browser based web service
· ILO - HP Integrated Lights-Out (iLO). HP ILO gives seamless access to
HP servers.
· RDP - Remote Desktop Protocol. RDP is a multi-channel protocol that
allows a user to connect to a computer running Microsoft Terminal Services.
· SSH - Secure Shell. SSH is a network protocol that allows data to be
exchanged using a secure channel between two computers. An SSH client program is typically used for establishing connections to an SSH daemon.
· VNC - Virtual Network Computing. VNC is a graphical desktop sharing
system which uses the RFB protocol. VNC is platform-independent — a VNC viewer on any operating system usually connects to a VNC server on any other operating system. There are clients and servers for almost all GUI operating systems.
· Telnet - TELecommunication NETwork. TELNET is a network
protocol used on the Internet or LAN connections.
· VMware Server - VMware Server is a free virtualization product for
Windows and Linux servers with enterprise-class support. It enables companies to partition a physical server into multiple virtual machines and to start experiencing the benefits of virtualization. VMware Server gives seamless access to virtual machines.
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4. Setting up the system

Set up the Minicom IP device systems according to their User Guide instructions. In order to be managed by AccessIT, all Minicom IP devices must be configured to be Centralized Management enabled. This is done from the Network Configuration page of each IP device. For example, see the Centralized Management section in Figure 10, Centralized Management is enabled by selecting the Enable Centralized Management checkbox.
Figure 10 Network Configuration page sample
Also in the Centralized Management section in Figure 10, specify how the AccessIT Manager detects the IP device. This can be done either by:
Manager Auto Discovery – when checked, AccessIT automatically detects the IP device if it resides on the same network segment.
Manager IP – If the IP device resides on a different segment, type the static IP address of the AccessIT Manager. (We advise typing the static IP address of the AccessIT Manager even if the IP device resides on the same network segment as the AccessIT Manager).
Install 3rd party access services in all client workstations according to their own installation and configuration instructions. See section 10.3 on page 55 for details required for the integration of the Access services into the AccessIT system.

4.1 Connecting the AccessIT Manager

1. Connect the AccessIT Manager to the network as follows: On the rear panel connect an Ethernet cable to LAN 1. Connect the other end of the Ethernet cable to the network switch.
2. Connect the AccessIT Manager to a power supply outlet.
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4.2 AccessIT Manager’s default IP address

Each AccessIT Manager unit comes with the following default values:
IP address - 192.168.1.250.
Subnet mask - 255.255.255.0
Gateway - 192.168.1.1
If these values are not suitable for your network, follow the steps in the section below to display the AccessIT interface. You can then change the IP address of the AccessIT Manager in the Network tab under Settings/Unit Maintenance, see section 16.2 on page 106.
4.2.1 Changing the AccessIT Manager network parameters
1. Open your Web browser (Internet Explorer version 6.0 - Firefox 3 or higher
versions).
2. Type in the IP address of the AccessIT Manager (default IP address
https://192.168.1.250) and press Enter. (Change your computer network
settings, if necessary). The Login page appears.
3. Type the login name admin and password access.
4. Navigate to the Network tab under Settings/Unit Maintenance and change the network parameters to suit your network configuration.
5. Press Save and restart the AccessIT Manager.
6. Wait for the system to restart and login with the new IP address.
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5. Displaying the AccessIT web interface

To display the Web interface:
1. Open your Web browser (Internet Explorer version 6.0 or Firefox 3 or higher) versions.
2. Type in the IP address of the AccessIT Manager (default IP address
https://192.168.1.250) and press Enter.
Note! The IP address must begin with https:// and not http://. The Login page
appears. Bookmark it for easy reference.
3. Type the login name and password. Default username is admin and password is access.
4. Press Enter. The Web interface appears, see Figure 11.
To sort the devices in alphabetical order A-Z or Z-A, click the top of the name column
Menu section
New devices identified with their MAC address
Click a name to edit the devices properties
Figure 11 Devices page
To search for a device type name here
IP device type
Once devices are identified by a name they appear here in the Devices section
Click the arrows to show or hide New Devices/ Devices section
Note! On first connection the AccessIT GUI prompts you to install the AccessIT client software, see Figure 12. Click Install.
Note! In Firefox, the client plugin is installed when you navigate to the Access section.
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Figure 12 AccessIT client

5.1 Menu section

The menu section on the left, see Figure 11 is sub-divided into 3 sections:
Management, which includes the configuration pages for IP devices, PDUs, Serial Console servers, Targets and Users/Groups.
Access, which contains access pages to all allowed Targets and Target Groups.
Settings which contains 3 configuration sections: Application, Attached Devices
and Maintenance.
This Guide explains the menu sections from the point of view of first setting up the system and then operating it.
So the guide explains in the following order how to:
· Create Users
· Configure Targets
· Configure Devices
· Configure Other Devices
· Configure Settings
· Configure Access Services
· Access the system
· Configure Advanced settings
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6. Creating users

There are two possible methods of inputting users into the system. When using local authentication (see page 55) users and groups are created in the AccessIT GUI. When using an LDAP authentication server (see page 81) users and groups are imported from a Windows Active Directory. With both authentication methods, an Administrator can grant users different access permissions as follows:
Administrator - An Administrator can view, modify, manage and control all AccessIT Manager configuration settings, including creating new users.
User – A User cannot access or change any of the AccessIT Manager configuration settings. When a User logs in, only the Targets that the user has permission to access appear.
With local authentication, once you have created users you can form them into Groups, making management changes easier by e.g. adding or deleting permitted Targets per Group rather than per individual user. Creating Groups is explained in section 6.5 on page 25.
In LDAP mode go to section 6.1 below.
To create a new user (in local authentication mode):
1. From the Management menu, select Users. The Users page appears showing the default Administrator (admin) at the top of the list, see Figure 13.
Click a name to edit user properties
Figure 13 Users page
The columns show the following:
· Name – User’s login name. You can search for a user by typing the login
name in the Search a user field. You can sort the names out in alphabetical order A-Z or Z-A by clicking the top of the Name column.
· Member of – groups the user is a member of.
· Permission Level – Administrator or User. You can sort the users out in
Permission Level order - Administrators then Users or Users then Administrators - by clicking the top of the Permission Level column.
· Full Name – Full User name.
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2. Click . The following appears.
Figure 14 New User

6.1 General tab

Fill in the following details:
User name - type a login name. A User name cannot be identical to any other existing User name. It can contain uppercase or lowercase characters except for the following:
: ; ? & < > ”
A User name cannot include spaces.
Full Name - type the User’s real name
Password / Retype Password - type a password.
E-mail address, Phone number, Description – these are optional fields.
Block Account - To prevent a user from entering the system, select the Block Account checkbox. To re-enable the account, unselect the checkbox.
Permission – select the account type as outlined above on page 21.

6.2 User Group tab

Once you have created users you can put them into existing Groups. This gives users the access rights of that User Group. Section 6.5 on page 25 explains how to create a User Group.
To add a User to an existing User Group or Groups:
1. Press the Users Group tab, Figure 15 appears. All existing Groups appear in the All User Groups list.
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Once selected, User Groups appear here
Figure 15 User Group tab
All User Groups in the system appear here
2. Select the Groups that the new User will be a member of. The Groups appear in the Member of list.
6.2.1 Removing Users from a Group
To remove Users from a Group:
In the All User Groups section, unselect the Group’s checkbox. The Group is removed from the Member of list.

6.3 Access Permissions tab

You can choose which Targets and Target sets the user has permission to access.
Notes:
· A User can have access to a Target as an individual User or as a Group
member.
· A User or Group of Users can be associated with several Target Sets.
· When a User logs into the AccessIT web interface he sees only Targets and
Target Sets that he has been associated with. See section 18 on page 124.
To choose which Targets / Target Sets the user will have access to:
1. Press the Access Permissions tab. The following appears.
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Targets and Target Sets that the new user has permission to access appear here
Select from the All Targets and All Target Sets lists those which the new user will have permission to access
Figure 16 Access Permissions tab
The All Targets and All Target Sets lists show the Targets and All Target sets in the system.
2. Select the checkboxes of the desired Targets / Target sets. They appear in the Targets and Target Sets: list.
To disassociate a User/Group from a Target:
Unselect the Targets / Target Sets checkbox from the relevant list.

6.4 Saving a user

Click . The user’s details are now in the system.
Repeat this process to add more users. When finished, click . All users appear on the Users page. The number of users appears in brackets after Users in the menu, see Figure 17. User Groups appear as a sub-folder in the menu. Creating user groups is explained below.
Number of users in the system
Click a name to edit User properties
Figure 17 Users in the system
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USER GUIDE
By clicking a user name, an Administrator can access the General, User Group and Access Permissions tabs of this user and change any of the parameters.
6.4.1 Deleting a user
Deleting a user, instantly removes the user’s authorization from the AccessIT system and all IP devices.
To delete a user:
1. On the Users page select the checkboxes of the users to be deleted.
2. Press . The user is removed. Press to select or deselect all checkboxes with one click.

6.5 Creating a User Group

Once you have created users you can form them into Groups. You then give the same access permissions to the entire group without having to go through the process for each individual user.
To create a User group:
1. From the menu, click Users or User Groups. On either of these pages, click
. The New User Group page appears, see Figure 18.
Users that are members of this Group appear here
Figure 18 New User Group - Members tab
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All users in the system appear here
AccessIT
2. Name: Type a unique name for the Group. You can add a description.
3. Select the checkboxes of the users to be part of the Group. They appear in the Group members list.
You can access the User Properties page by clicking a user name in the Group members list.
6.5.1 Access Permissions tab
Click the Access Permissions tab, Figure 19 appears.
Targets and Target Sets that the new Group has permission to access appear here
Select from the All Targets and All Target Sets lists those which the new Group will have permission to access
Figure 19 Access Permissions tab
From the All Targets and All Target Sets lists select the checkboxes of those which the new User Group will have permission to access. When selected the Target/Set appears in the Targets and Target Sets list.
To remove Targets/Sets, unselect the checkboxes.
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USER GUIDE
6.5.2 Allowed Services tab
Click the Allowed Services tab. The following appears.
Figure 20 Allowed Services tab
Here you assign Access Services to Group members. If a Group member has permission to access a Target, but there are no assigned Access Services for the Group, then the Group member will not be able to access the Target.
Select the checkboxes of all access services allowed to this Group.
6.5.3 Saving the new Group
Click . The Group’s details are now in the system.
Repeat this process to add more Groups. When finished, click . All Groups appear on the User Groups page, see Figure 21.
Tip! The allowed services appear as icons. To see which service the icon represents, hold the mouse over the icon and a tooltip appears with the name of the service.
You can create different access profiles. You can give permission to Targets and define different access rights through the Allowed Services.
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AccessIT
Icons of access services
User Groups
Figure 21 User Groups page
allowed appear here
6.5.4 Deleting a User Group
To delete a Group:
1. On the Users Group page select the checkboxes of the Groups to be deleted.
2. Press . The Groups are removed. Press to select or deselect all checkboxes with one click.
Note: Deleting a Group will not delete the individual users.
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USER GUIDE

7. Configuring Targets

You must input the de tails of all the Targets physically connected to the system’s IP devices / KVM switches. This includes giving each Target a unique name and other relevant details.
As mentioned in the pre-installation guidelines, Appendix A on page 134 contains 2 lists of all the details you need to prepare.
To configure a Target:
1. From the Management menu, select Targets the Targets page appears see Figure 22.
Click here to display the Targets page
Total number of Targets in the system
Click a name to edit Target properties
Figure 22 Target page
The columns display the following information:
· Name – Name of Target. You can search for a Target by typing the Target
name in the Find a Target field. You can sort the names out in alphabetical order A-Z or Z-A by clicking the top of the Name column. You can also select which Targets to display from the Show by Service drop-down list. You can show all Targets or just show Targets with a particular Access Service, to do so choose the desired service from the Show by Service drop­down list.
· KVM/IP Device – The name of the Minicom KVM/IP device, the target is
connected to.
· Access Services - Icons of Access services available to access the target.
To see which service the icon represents, hold the mouse over the icon and a tooltip appears with the name of the service.
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