Smart 116 IP
User Guide
International HQ
Jerusalem, Israel
Tel: + 972 2 535 9666
minicom@minicom.com
www.minicom.com
North American HQ
Linden, NJ, USA
Tel: + 1 908 486 2100
info.usa@minicom.com
Technical support - support@minicom.com
European HQ
Dübendorf, Switzerland
Tel: + 41 44 823 8000
info.europe@minicom.com
5UM20166 V1 4/07
SMART 116 IP
Table of Contents
1. Welcome......................................................................................................................4
Section I...........................................................................................5
2. Introduction.................................................................................................................5
3. Key features................................................................................................................5
4. System components....................................................................................................6
5. Compatibility...............................................................................................................6
6. Terminology................................................................................................................6
7. The Smart 116 IP unit..................................................................................................6
7.1 LED and button table..........................................................................................................................7
7.2 Connector table...................................................................................................................................7
8. Pre-installation guidelines...........................................................................................7
8.1 Avoiding general rack mounting problems.........................................................................................8
8.2 Rack mounting the Smart 116 IP........................................................................................................8
9. Client computer operating system..............................................................................9
10. Connecting the system..............................................................................................9
10.1 Connecting to the network..............................................................................................................10
10.2 The RoC/RICCs..............................................................................................................................10
10.2.1 Connecting a RoC/RICC PS/2...............................................................................................11
10.2.2 Connecting a RoC/RICC USB................................................................................................12
10.2.3 Connecting a RICC SUN........................................................................................................12
10.3 Connecting the CAT5 cables..........................................................................................................13
10.4 Connecting a KVM console............................................................................................................13
10.5 Connecting the power supply.........................................................................................................13
11. Initial settings - Default IP address.........................................................................13
11.1 Static IP addresses for a number of units......................................................................................13
12. Logging into the Web interface...............................................................................14
12.1 SSL Certificate notes......................................................................................................................15
13. Network > Configuration.........................................................................................15
13.1 LAN 1...............................................................................................................................................15
13.2 KVM.net...........................................................................................................................................15
14. Saving changes.......................................................................................................16
15. Administration > User Settings...............................................................................16
15.1 Adding a user..................................................................................................................................17
15.2 Editing a user..................................................................................................................................17
15.3 Deleting a user................................................................................................................................18
15.4 Blocking a user................................................................................................................................18
16. Administration > Switch Configuration...................................................................18
17. Administration > User Targets................................................................................19
18. Security > Settings..................................................................................................20
19. Security > SSL Certificate.......................................................................................21
20. Maintenance > Firmware Upgrade...........................................................................21
21. Restore Factory Settings.........................................................................................22
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22. Logging out.............................................................................................................22
23. Starting a remote session.......................................................................................23
23.1 Taking over a busy remote session................................................................................................24
23.2 Full screen mode.............................................................................................................................24
23.3 The Toolbar.....................................................................................................................................25
23.4 Switching to a different server........................................................................................................25
23.5 Changing the performance settings...............................................................................................25
23.6 Adjusting the Video settings...........................................................................................................26
23.6.1 Refresh....................................................................................................................................27
23.6.2 Manual Video Adjust...............................................................................................................27
23.6.3 Auto Video Adjust...................................................................................................................28
23.7 Power cycle.....................................................................................................................................28
23.8 Keyboard key sequences...............................................................................................................28
23.9 Synchronizing mouse pointers.......................................................................................................30
23.9.1 Aligning the mice pointers......................................................................................................30
23.9.2 Calibrating mice pointers........................................................................................................30
23.9.3 Manual mice synchronization.................................................................................................30
23.10 Minicom icon menu features.........................................................................................................32
23.11 Disconnecting the remote session...............................................................................................33
24. Troubleshooting - Safe mode..................................................................................33
24.1 Entering Safe mode........................................................................................................................33
24.2 Restoring factory defaults...............................................................................................................34
24.3 Restoring the device firmware........................................................................................................35
Section II........................................................................................36
25. Switching between computers................................................................................36
25.1 The keyboard hotkeys.....................................................................................................................36
26. The OSD...................................................................................................................36
26.1 Navigating the OSD........................................................................................................................37
26.2 Selecting a computer......................................................................................................................37
26.3 The OSD settings - F2....................................................................................................................37
26.3.1 The General settings..............................................................................................................37
26.4 F7 Defaults......................................................................................................................................40
26.5 The Ports settings...........................................................................................................................40
26.5.1 Editing the computer name....................................................................................................40
26.5.2 Keyboard (KB)........................................................................................................................41
26.5.3 Adding/changing a hotkey (HKEY)........................................................................................41
26.6 The Time settings............................................................................................................................41
26.6.1 Scan (SCN) - Label (LBL) - Time out (T/O)...........................................................................42
26.7 Users...............................................................................................................................................42
26.8 Security............................................................................................................................................43
26.9 The OSD HELP window – F1.........................................................................................................44
26.10 Scanning computers – F4.............................................................................................................45
26.11 Tuning – F5...................................................................................................................................45
26.12 Moving the label – F6....................................................................................................................45
27. Upgrading the Smart 116 IP firmware.....................................................................46
27.1 System requirements for the Update software..............................................................................46
27.2 Connecting the Smart 116 IP System............................................................................................46
27.3 Connecting the RS232 Download cable........................................................................................46
27.4 Installing the software.....................................................................................................................47
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SMART 116 IP
27.5 Starting and configuring the Update software................................................................................47
27.6 Verifying the version numbers........................................................................................................49
27.6.1 116 IP Switch version.............................................................................................................49
27.6.2 RoC/RICC version number.....................................................................................................50
27.7 Obtaining new firmware..................................................................................................................50
27.7.1 Updating the firmware............................................................................................................50
28. Update software - Troubleshooting.........................................................................51
28.1 Resetting the Smart 116 IP or RoC/RICCs....................................................................................51
28.2 Setting default values for the OSD.................................................................................................52
28.3 Get Status.......................................................................................................................................52
28.4 Communication Error message......................................................................................................52
28.5 Electricity failure..............................................................................................................................52
29. Technical specifications..........................................................................................53
30. Video resolution and refresh rates..........................................................................54
31. Safety.......................................................................................................................54
32. User guide feedback................................................................................................54
© 2007 Copyright Minicom Advanced Systems. All rights reserved.
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USER GUIDE
1. Welcome
Thank you for buying the Smart 116 IP system. This system is produced by
Minicom Advanced Systems Limited.
This document provides installation and operation instructions for Minicom’s
Smart 116 IP. It is intended for system administrators and network managers, and
assumes that readers have a general understanding of networks, hardware and
software.
Technical precautions
This equipment generates radio frequency energy and if not installed in accordance
with the manufacturer’s instructions, may cause radio frequency interference.
This equipment complies with Part 15, Subpart J of the FCC rules for a Class A
computing device. This equipment also complies with the Class A limits for radio
noise emission from digital apparatus set out in the Radio Interference Regulation
of the Canadian Department of Communications. These above rules are designed to
provide reasonable protection against such interference when operating the
equipment in a commercial environment. If operation of this equipment in a
residential area causes radio frequency interference, the user, and not Minicom
Advanced Systems Limited, will be responsible.
Changes or modifications made to this equipment not expressly approved by
Minicom Advanced Systems Limited could void the user’s authority to operate the
equipment.
Minicom Advanced Systems Limited assumes no responsibility for any errors that
appear in this document. Information in this document is subject to change without
notice.
No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written
permission of Minicom Advanced Systems Limited.
Trademarks
All trademarks and registered trademarks are the property of their respective
owners.
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SMART 116 IP
Section I
This section explains how to configure and operate the Smart 116 IP system
remotely over IP.
Section II on page 36, explains how to operate the Smart 16 IP Switching system
locally through the On Screen Display (OSD).
2. Introduction
The Smart 116 IP extends your KVM (keyboard, video, mouse) from any computer
or server over TCP/IP via LAN, WAN or Internet connection. Now you can
control, monitor and manage up to 16 remote servers from wherever you are, inside
or outside the organization. The Smart 116 IP is a cost-effective hardware solution,
for secure remote KVM access & control of 16 computers/servers from the BIOS
level - independent of the OS. One local analog or one remote digital IP user can
access and control 16 multi-platforms (PS/2, SUN, USB) servers at a time.
The Smart 116 IP is based on Minicom’s innovative RoC technology in which each
computer/ server is directly connected to the switch via RIC on Cable (RoC) using
only standard CAT5 cable at a distance of up to 10m/33ft in a star configuration.
No external power is needed at the remote RoC.
3. Key features
BIOS level control to any server’s brand and model, regardless of the server
condition and network connectivity, covering the entire spectrum of crash
scenarios.
Compatible with all major operating systems. Supports many hardware and
software configurations for the remote client and the target server computers, as
well as the KVM switch in use.
Web-based control - Browser Control to a target server, from any location via
secured standard IP connection.
Multi-user view mode - Allows simultaneous users to view remote sessions.
Remote control can be intuitively handed between users with appropriate
permissions.
Security - Supports the highest security standards for encryption (128 bit SSL and
HTTPS) and authentication for remote user and advanced OSD management with
multi-layer security for local user.
KVM.net - Can be controlled by the Minicom’s KVM.net system for centralized
over-IP management of distributed data center locations.
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USER GUIDE
4. System components
The Smart 116 IP system consists of:
· 1 Smart 116 IP (p/n 1SU60005/R)
· Rack mounting set (p/n 5AC20247)
· 1 RS232 Download cable (p/n 5CB40419)
· 1 RS232 Cross cable (p/n 5CB00566)
· Remote Interface Connection cables (RICCs) – PS/2, SUN, USB
· RICC on Cable (RoCs) - PS/2, USB (SUN)
· CAT5 cables (1.5m provided)
· Rack mounts for the RICCs
5. Compatibility
The Smart 116 IP is compatible with:
· PS/2, SUN and USB computers/servers
· VGA, SVGA, or XGA monitors
· Windows, Linux, UNIX and other major operating systems
6. Terminology
Below are some terms and their meanings used in this guide.
Term Meaning
Target server The computers/servers that are accessed remotely via the
Smart 116 IP.
Client computer The PC running a remote Smart 116 IP session
Remote session The process of remotely accessing and controlling Target
Servers connected to Smart 116 IP from a user workstation
7. The Smart 116 IP unit
Figure 1 illustrates the front panel of the Smart 116 IP.
MINICOM
PowerRemote Link
Figure 1 Smart 116 IP ports – side 1
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SMART 116 IP
ResetLocal
SMART 116 IP
7.1 LED and button table
LED Function
Power Power Indicator
Remote Illuminates when remote session is active
Link Unit is connected to the system
Button Function
Local When pressed, Smart 116 IP disconnects the Client computer’s link to
the Target Server and the local mouse and keyboard become
operational. The Remote LED turns off.
Reset Press and hold for more than 7 seconds to reset the Smart 116 IP unit
Monitor
I
0
POWER
100-240 VAC 50/60 Hz
Power
connector
CONSOLE
Keyboard
Mouse
Flash
(download)
connector
SERIAL
FLASHLAN
LAN (Ethernet)
connector
101112131415169
12345678
Server ports
Figure 2 Smart 116 IP ports – side 2
7.2 Connector table
Connector Function
Console KVM (Optional) Connect a keyboard, video and mouse to operate the
Smart 116 IP locally
Serial This port is for future Serial functionality
Flash To update firmware of the analogue part of the Smart 116 IP
system - OSD, Switch, RICCs and RoCs.
LAN Connect to 10/100 Mbit Ethernet. Yellow Led illuminates when
connected to LAN. Green LED illuminates when a remote session
is in progress
Server ports Connect to servers via RoC/RICCs
8. Pre-installation guidelines
· Place cables away from fluorescent lights, air conditioners, and machines that
are likely to generate electrical noise
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USER GUIDE
· Place the Smart 116 IP on a flat, clean and dry surface
· The Smart 116 IP is not intended for connection to exposed outdoor lines
· Ensure that the maximum distance between each computer and the Smart 116
IP, does not exceed 10m/33ft
8.1 Avoiding general rack mounting problems
Elevated operating ambient temperature
The operating ambient temperature of the rack environment may be greater than
the room ambient when installing into a closed or multi-unit rack assembly. So
install the equipment in an environment compatible with the maximum rated
ambient temperature.
Reduced airflow
Install the equipment in a rack in such a way that the amount of airflow required
for safe operation is not compromised. Leave a gap of at least 5cm/2” each side of
the Smart 116 IP.
Mechanical loading
Mount the equipment in the rack in such a way that a hazardous condition is not
achieved due to uneven mechanical loading.
Circuit overloading
When connecting the equipment to the supply circuit, consider the effect that
overloading of circuits might have on over-current protection and supply wiring.
Reliable earthing of rack-mounted equipment should be maintained. Give attention
to supply connections other than direct connections to the branch circuit (e.g. use of
power strips).
8.2 Rack mounting the Smart 116 IP
Rack mount the Smart 116 IP using the supplied Rack-mount kit. The brackets can
be placed in 2 possible positions, see Figure 3.
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SMART 116 IP
Front of unit
Position here for
front facing
Position here
for rear facing
Figure 3
Rear of unit
Place the brackets towards the front of the unit so that the unit can be mounted
front facing, or place the brackets towards the rear of the unit so that the unit can be
mounted rear facing. Figure 4 illustrates the bracket connected for rear facing.
Screw the bracket to the Smart 116 IP using the screws provided.
Bracket connected for rear
facing rack mounting
Figure 4
Rear of unit
9. Client computer operating system
Windows 2000 or higher, with Internet Explorer 6.0 or later version. 128 bit
encryption support is required.
10. Connecting the system
Figure 5 illustrates the Smart 116 IP system overview.
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SERIAL
101112131415169
12345678
FLASHLAN
POWER
100-240 VAC 50/60 Hz
I
CONSOLE
0
To LAN port
hp workstation b2600
User over IP
hp workstation b2600
hp workstation b2600
hp workstation b2600
hp workstation b2600
hp workstation b2600
hp workstation b2600
Internet / VPN / LAN
To servers
RoC/RICCs
M
O
C
I
N
I
M
M
O
C
I
IN
M
Figure 5 Smart 116 IP system overview
10.1 Connecting to the network
Connect the network cable to the LAN port of the Smart 116 IP. This must be done
before powering on the Smart 116 IP.
10.2 The RoC/RICCs
Each computer/ server is directly connected to the Smart 116 IP via the appropriate
RoC or RICC using CAT5 cable in a star configuration. No external power is
needed at the remote RoC/RICCs. The RoC/RICCs draw their power from the
computer’s keyboard port (RoC/RICC PS/2, SUN) or from the USB port
(RoC/RICC USB). The figures below illustrate the RoC PS/2 and RoC USB.
To computer’s
Video card
To computer’s
keyboard port
To computer’s
Figure 6 RoC PS/2
mouse port
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SMART 116 IP
To computer’s
Video Card
To computer’s
USB Port
Figure 7 RoC USB (SUN)
10.2.1 Connecting a RoC/RICC PS/2
The connections for RoC/RICC PS/2 are exactly the same. Figure 8 illustrates the
RICC PS/2.
You can connect the RoC/RICC PS/2 to a powered on computer, but it must be in
the following order:
1. Connect the Mouse connector to the computer’s Mouse port.
2. Connect the Keyboard connector to the computer’s Keyboard port.
3. Connect the Screen connector to the computer’s Video port.
Failure to connect in the above order while the server is running, may lead to the
mouse malfunctioning until the server is rebooted.
To computer’s
keyboard port
Keybd
Mouse
100T
Parallel
VideoSerial A
Serial B
PCI 33Mx32b
PCI 33Mx32b
PCI 33Mx32b
PCI 33Mx32b
SCSI
CAT5 cable to Smart 116
IP Server port
RICC PS/2
Figure 8 RICC PS/2 connections
11
To computer’s
mouse port
To computer’s
Video card
USER GUIDE
10.2.2 Connecting a RoC/RICC USB
The RoC/RICC USB supports Windows 98 SE and later, MAC, SUN and SGI, and
all modern Linux distributions. The connections for RoC/RICC USB are exactly
the same. Figure 9 illustrates the RICC USB and its connections.
To connect the RoC/RICC USB:
1. Connect the Screen connector to the computer’s Video port.
2. Connect the USB connector to the computer’s USB port.
To USB Port
CAT5 cable to Smart 116 IP
Server port
To Video Card
RICC USB
Figure 9 RICC USB
10.2.3 Connecting a RICC SUN
Figure 10 illustrates the RICC SUN and its connections.
To connect the RICC SUN:
1. Connect the Screen connector to the computer’s Video card.
2. Connect the Keyboard connector to the computer’s Keyboard port.
RICC SUN
CAT5 cable to Smart 116 IP
Server port
Figure 10 RICC SUN
To Keyboard PortTo Video Card
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SMART 116 IP
10.3 Connecting the CAT5 cables
1. Connect one connector to the RoC/RICCs RJ45 port.
2. Connect the other connector to one of the Smart 116 IP’s Computer ports.
3. Follow the above 2 steps for each computer.
10.4 Connecting a KVM console
To operate the system locally, connect a KVM console to the Smart 116 IP:
1. Connect the monitor’s connector to the Smart 116 IP’s Monitor port.
2. Connect the keyboard’s connector to the Smart 116 IP’s Keyboard port.
3. Connect the mouse’s connector to the Smart 116 IP’s Mouse port.
10.5 Connecting the power supply
1. Connect the Smart 116 IP to the power supply using the Power cord provided.
Only use the power cord supplied with the unit.
2. Switch on the servers/computers.
11. Initial settings - Default IP address
The following sections provide instructions for setting the IP address for the Smart
116 IP unit.
By default, Smart 116 IP boots with an automatically assigned IP address from a
DHCP (Dynamic Host Configuration Protocol) server on the network. The DHCP
server provides a valid IP address, gateway address and subnet mask.
To identify the IP address, the Smart 116 IP MAC address appears on the underside
of the Smart 116 IP box. The device number (D.N.) can also be found there.
If no DHCP server is found on the network, Smart 116 IP boots with the static IP
address:192.168.0.155.
Note! If a DHCP server later becomes available, the unit picks up the IP settings
from DHCP server. To keep the static IP address, disable DHCP – explained in
section 13.1 on page 15.
11.1 Static IP addresses for a number of units
Where you want to connect more than 1 Smart 116 IP to the same network and
there is no DHCP server, or you want to use static IP addresses, do the following:
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Connect the Smart 116 IP units one at a time and change the static IP address of
each unit before connecting the next unit.
12. Logging into the Web interface
Complete the initial setup via the Web configuration interface:
1. Open your Web browser (Internet Explorer version 6.0 or higher).
2. Type the Smart 116 IP system IP address - https://IP address/config - and press
Enter. The login page appears, see Figure 11.
Figure 11 Login page
3. Type the default Administrator user name - admin - and password - access (both lower case).
4. Press Enter. The Web interface opens at the Network Configuration page. See
Figure 12.
5. Bookmark the page for easy reference.
Figure 12 Smart 116 IP Web interface
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SMART 116 IP
12.1 SSL Certificate notes
When first connecting to Smart 116 IP’s https configuration page, 2 browser
security warnings appear. Click Yes to proceed.
The first warning disappears upon first Smart 116 IP client installation, when
Minicom’s root certificate is installed.
13. Network > Configuration
Consult your Network Administrator for the network settings.
Device name - Type a name for the Smart 116 IP. Default device name consists of
the letter ‘D’ followed by the 6-digit device number (D.N.) found on the silver
label on the underside of the Smart 116 IP box.
First TCP Port - Choose 3 consecutive ports, and type in the first port number of
the series. The default port – 900 – is suitable for the majority of installations.
Note
Firewall or router security access list must enable inbound communication through
the selected TCP ports for the Smart 116 IP’s IP address.
For Client computer access from a secured LAN, the selected ports should be open
for outbound communication.
13.1 LAN 1
Under LAN 1 in Figure 12, is the following:
Enable DHCP – When a DHCP server is active on the same network to which
Smart 116 IP is connected, DHCP provides automatic IP assignment.
When DHCP is disabled – (Recommended) – You can assign a fixed IP address to
the Smart 116 IP.
Consult your Network Administrator regarding the use of the DHCP. Note! Where
you have access to the server – your configured (or default) Smart 116 IP device
name will appear on the DHCP server’s interface, making it easy to locate.
When DHCP is disabled, enter the IP Address, Subnet Mask, and Default
Gateway for LAN 1, as given by your Network Administrator.
13.2 KVM.net
KVM.net is a centralized IP based system for secure control of servers and network
devices, power and user administration in the data center environment. KVM.net
combines Out-Of-Band, KVM via IP access with modern IT standards and
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USER GUIDE
requirements. It is the most comprehensive remote server maintenance solution
available in the market today.
Enable KVM.net - Check this option to allow Smart 116 IP unit to be remotely
managed by Minicom’s KVM.net system.
Manager Auto Discovery – when checked, KVM.net automatically detects the
Smart 116 IP, if it resides on the same network segment.
Manager IP – If Smart 116 IP resides on a different segment, type the static IP
address of the Smart 116 IP.
14. Saving changes
Click to save any configuration changes and restart the Smart 116 IP
system.
15. Administration > User Settings
From the menu click User Settings, Figure 13 appears.
Figure 13 User Settings
On this page an Administrator creates and edits users.
There are 3 levels of user access:
· Administrator
· User
· View only
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SMART 116 IP
Administrator
An Administrator has unrestricted access to all windows and settings and can “take
over” any active session (explained in section 23.1 on page 24). An Administrator
can change the name and password and Target server permissions of all users.
User
A User can access/control Target Servers, but cannot use the advanced mouse
settings.
A User has no access to the Web configuration interface.
View only
View only can view the screen of the currently accessed Target Server without
keyboard and mouse control. A “view only” indicator appears on the viewer’s local
mouse pointer.
15.1 Adding a user
To add a user:
1. Click and type a name and a password. The password must be at
least 6 characters – letters or numbers, and must not include the user name, even
if other characters are added. Depending on the security level chosen the user
name and password parameters are different. See section 18 on page 20.
2. Select the permission type from the Permission box.
3. Click , the user appears in the list of users.
15.2 Editing a user
To edit a user:
1. Select the user from the list.
2. Click . You can now change all the parameters – user name,
permission and password.
3. Click , the changes are saved.
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15.3 Deleting a user
To delete a user:
1. Select the user from the list.
2. Click .
3. Click , the changes are saved.
15.4 Blocking a user
An alternative to deleting a user is blocking a user. This means that the user’s name
and password is stored, but the user is unable to access the system. Check Block to
block a user. Uncheck Block to allow the user access.
16. Administration > Switch Configuration
Give the servers connected to the Smart 116 IP unique names, so that users
accessing the system can identify the servers easily.
To do so:
1. From the menu click Switch Configuration. The Switch Configuration window
appears, see Figure 14.
Figure 14 Switch Configuration
2. In the Server Name section change the name of the connected servers by
selecting the server name and typing a new name. Click to save
changes.
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SMART 116 IP
Install switch definition file
In the event that Minicom’s Technical Support updates the Switch Definition file,
the file will be available in the Support section of our website -
www.minicom.com.
1. Load the file onto the Client computer.
2. Locate and install the Switch Definition file. The switch definition file is
replaced.
17. Administration > User Targets
By default access is denied to all servers for all user types including
Administrators. You must define the access rights of each user separately.
To do so:
1. From the menu click User Targets. The User Targets Configuration window
appears, see Figure 15.
Figure 15 User Targets Configuration
2. Select a user from the User drop-down menu.
3. Check the Target servers the user can access (according to his access
permissions). To select all Target servers, press Select All.
4. Click Apply, the selection is saved.
5. Repeat the above steps for each user.
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18. Security > Settings
Configure the security features, such as Account Blocking, Password Policy and
Idle Timeout, as explained below.
From the Security section click Settings, the Security Settings appear, see Figure
16.
Figure 16 Security Settings
The Security Settings fields:
Account Blocking – decide on the number of attempts to login with a wrong
username or password after which there is a time lock or a total block.
Password Policy – You have the option of a standard or high security level of
password. The table below shows the parameters of the 2 options.
Standard security policy High security policy
6 characters or more 8 characters or more must include at least
1 digit and 1 upper case letter and 1
“special” character as follows
!@#$%^&*()_-+={[}]”’:;?/><
Must not include the user name Must not include the user name
Check the box to enable the high security password policy. Unchecked, the
standard security policy applies.
Idle Timeout – Select the Timeout inactivity period after which the user is
disconnected from the system. Choose No Timeout to disable Timeout.
Click to save any configuration changes done to the Security
Settings page. The Smart 116 IP system restarts with the new changes.
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SMART 116 IP
19. Security > SSL Certificate
You can install an SSL certificate.
To do so:
From the menu, select SSL Certificate, the install SSL Certificate page appears,
see Figure 17.
Figure 17 Install SSL Certificate page
Certificate File - Browse to locate the cer file.
Private File - Browse to locate the private key file.
Key Password - Type the “private key” password.
Click .
20. Maintenance > Firmware Upgrade
Upgrade the Smart 116 IP firmware to take advantage of new features. Download
the firmware from the Support section of Minicom’s website –www.minicom.com.
Save the firmware file on the Client computer.
From the menu select Firmware Upgrade. The Firmware Upgrade window
appears showing the current firmware version see Figure 18.
Figure 18 Firmware Upgrade
1. Locate and upload the firmware file.
2. Verify the current and uploaded version of the firmware.
3. Click . The upgrade starts. On completion, click .
The unit reboots. After about 30 seconds the Login page appears.
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Note!
Depending on the type of firmware upgrade, the following settings may be erased:
User settings, server names, mouse and video adjustments. For more information
refer to the firmware release notes.
The network settings remain intact.
21. Restore Factory Settings
You can restore the Smart 116 IP unit to the factory settings. This restores the
original Smart 116 IP parameters, resetting all the information added by the
administrators, including: Network settings*, Servers, Switches, Users, Passwords
etc.
* You have the option to preserve Network settings – explained below.
Warning! Once reset the data cannot be retrieved.
To restore factory settings:
1. From the menu select Restore Factory Settings. Restore Factory Settings
appears see Figure 19.
Figure 19 Restore factory settings
2. Check the box if you want to preserve Network settings.
3. Click .
22. Logging out
To exit the Configuration menu and close the session, click .
Only one Administrator can log into the Configuration area at a time. An idle
timeout of 30 minutes terminates the session.
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SMART 116 IP
23. Starting a remote session
At a Client computer open Internet Explorer (6.0 and above) and type the Smart
116 IP’s IP address. https://IP address. (Note! Only SSL connections are allowed,
therefore type HTTPS before the IP address or the name of the Smart 116 IP). The
Login page appears. Type your username and password and press Enter. By
default, the user name is: admin and the password is access, (both lower case).
On first connection install the Minicom certificate and ActiveX control. You must
login as an Administrator to your computer to install the ActiveX control. Once the
ActiveX control is installed, all types of users can login.
On connecting, the screen of the lowest numbered Target Server that the user has
permission to access appears. Figure 20 illustrates the remote session window.
Server name
Server
confirmation
label
Remote
screen
border
Figure 20 Remote console window
Toolbar icon
Minicom icon
On the remote console you have the following:
Server Confirmation label – This confirms the identity of the current server
accessed and disappears by default after 30 seconds, (this period can be adjusted in
the OSD – explained in Section II of the guide). It appears again when switching to
a different server. The currently accessed server identity can be checked any time
by looking at the Server name on the Internet Explorer title bar.
Toolbar icon – This is the minimized toolbar from which you switch and configure
the system.
23
USER GUIDE
Minicom icon – Hold the mouse over the icon to view information about current
server, connection time and video mode.
23.1 Taking over a busy remote session
While only one user can have control, many users can be connected
simultaneously. When connecting to a busy Target Server an Administrator has the
option to take over the Target Server. A User only has this option when the current
session is run by another User, but not by an Administrator. The following message
appears
Figure 21 Busy remote session options
Choose to Take Over or View Only or Cancel.
When watching a screen in View Only mode you can Double click inside the
Remote screen border – see Figure 20 – to take over the remote control. The
current user sees a message stating that control has been taken over.
23.2 Full screen mode
Work on the Target Server as if you are working on a local computer, with full
screen mode.
To work in full screen mode:
1. Ensure that the Client computer has the same screen resolution as the Target
Server.
2. Press F11. The Internet Explorer window disappears, leaving the Internet
Explorer menu bar at the top.
3. Right click the Internet Explorer menu bar and check Auto-Hide. The Internet
Explorer menu bar disappears. You are in full screen mode.
To exit full screen mode:
Press F11. Or place the mouse at the top of the window to display the Internet
Explorer toolbar and click the Restore button.
Note! Full screen mode can also be activated from the Toolbar menu, see page 33.
24
SMART 116 IP
23.3 The Toolbar
To maximize the Toolbar:
Click the arrow . Click again to minimize the Toolbar.
When maximized, the Toolbar can be dragged and dropped to anywhere on the
screen, by dragging the icon . When minimized the icon glides to a side of the
screen.
To hide the Toolbar, either:
Double-click the Smart 116 IP System tray icon .
Or
Press F9.
To display the Toolbar repeat the above action. See also page 33.
23.4 Switching to a different server
To connect to a different server:
1. From the Toolbar, click , or right-click . A list of available servers
appears. The currently connected server is highlighted in bold.
2. Click the desired server name. The screen of the selected server appears.
23.5 Changing the performance settings
You can alter the bandwidth settings from the Toolbar.
To alter the settings:
From the Toolbar, click . The Settings.. Dialog box appears, see Figure 22.
25
USER GUIDE
Figure 22 Settings.. Dialog box
Bandwidth
Choose from the following options
Adaptive – automatically adapts to the best compression and colors according to
the network conditions. (Not recommended because network parameters may
change frequently impacting on user experience).
Low - Select Low for high compression and 16 colors.
Medium - Select medium for medium compression and 256 colors. Medium is
recommended when using a standard internet connection.
High - For optimal performance when working on a LAN, select High. This gives
a low compression and high colors (16bit).
Custom – You cam choose your own compression and color levels.
Click OK. The screen of the last accessed Target Server appears.
23.6 Adjusting the Video settings
To change the video settings:
From the Toolbar, click . You have the following options:
· Refresh
· Manual Video Adjust
· Auto Video Adjust
Each option is explained below.
26
SMART 116 IP
23.6.1 Refresh
Select Refresh or press Ctrl+R to refresh the Video image. Refresh may be needed
when changing the display attributes of a Target Server.
23.6.2 Manual Video Adjust
Use the manual video adjustment for fine-tuning the Target Server video settings
after auto adjustment or for adapting to a noisy environment or a non-standard
VGA signal or when in full-screen DOS/CLI mode.
To adjust the video manually:
Click Manual Video Adjust. The manual controls appear, see Figure 23. Also a red
frame appears around the screen. This represents the screen area according to the
Server's screen resolution. Perform the adjustments inside and relative to this
frame.
Figure 23 Manual Video Adjustments controls
Brightness / Contrast - use the scales to adjust the brightness and contrast of the
displayed image. Move the sliders to change the displayed image. Click in the area
of the sliders for fine-tuning.
For the following controls choose the appropriate measurement.
Horizontal Offset - defines the starting position of each line on the displayed
image.
Vertical Offset - defines the vertical starting position of the displayed image.
Phase - defines the point at which each pixel is sampled.
Scale – defines the scale resolution of the session image.
27
USER GUIDE
Select Filter - defines the filter of the input video from the server. A higher filter
reduces the noise level but makes the image heavier.
Noise Level - represents the Video "noise" when a static screen is displayed.
23.6.3 Auto Video Adjust
To adjust the video automatically:
Click Auto Video Adjust. The process takes a few seconds. If the process runs for
more than 3 times, there is an abnormal noise level. Check the video cable and
verify that no dynamic video application is running on the Target Server’s desktop.
Perform the procedure where necessary for each Target Server or new screen
resolution.
23.7 Power cycle
This button . is for future Serial power management options.
23.8 Keyboard key sequences
Click . A list of defined keyboard sequences appears. When clicked, these
transmit directly to the Target Server, and will not affect the Client computer.
For example, select Ctrl-Alt-Del to send this three key sequence to the Target
Server to initiate its Shutdown/Login process.
To add a keyboard sequence:
Click Add/Remove. The Special Key Manager box appears see Figure 24.
Figure 24 Special Key Manager box
To add a predefined sequence:
28
SMART 116 IP
1. Click Add Predefined. A list of sequences appears.
2. Select the desired sequence and click OK. The sequence appears in the Special
Key Manager box.
3. Click OK. The sequence appears in the Keyboard Key sequence list.
To record a key sequence:
1. From the Special Key Manager box press Record New. The Add Special Key
Dialog box appears, see Figure 25.
Figure 25 Add Special Key Dialog box
2. Give the key sequence a name in the Label field.
3. Click Start Recording.
4. Press the desired keys. The key sequence appear in the area provided.
5. Click Stop Recording.
6. Click OK.
To edit a key sequence:
1. From the Special Key Manager Dialog box select the desired key.
2. Click Edit.
3. Click Start Recording
4. Press the desired keys. The keys appear in the area provided.
5. Click Stop Recording.
6. Click OK.
29
USER GUIDE
23.9 Synchronizing mouse pointers
When working at the Client computer, two mouse pointers appear: The Client
computer’s is on top of the Target Server’s. The mouse pointers should be
synchronized. The following explains what to do if they are not synchronized.
Warning
Before synchronizing mouse pointers adjust the video of the Target Server,
(explained above) otherwise mouse synchronization may not work.
23.9.1 Aligning the mice pointers
When accessing the Target Server, the mice may appear at a distance to each other.
To align the mouse pointers:
From the Toolbar click / Align or press Ctrl+M simultaneously. The mice
align.
23.9.2 Calibrating mice pointers
A Target Server may have a different mouse pointer speed to the Client computer.
Calibrating automatically discovers the mouse speed of the Target Server and
aligns the two pointers.
To perform the calibration when the Target Server Operating system is, Windows
NT4, 2000 or 98:
From the Toolbar click / Calibrate. Smart 116 IP saves this alignment so
calibration is only needed once per Target Server.
If the Video Noise Level is above zero, calibration may not work. Go to Video
Adjustment and try to eliminate the noise by pressing Auto video adjust and/or
adjusting the bars in Manual video adjust, then perform the mouse calibration.
Note! If the mouse settings on the Target Server were ever changed, you must
synchronize mouse pointers manually, as explained below.
23.9.3 Manual mice synchronization
If the mouse settings on the Target Server were ever changed, or when the
Operating system on the Target Server is, Windows XP / 2003 Server / Vista,
Linux, Novell, SCO UNIX or SUN Solaris you must synchronize the mouse
pointers manually.
To manually synchronize mouse pointers:
30
SMART 116 IP
1. From the Toolbar click / Manual Settings. The Mouse Settings Dialog
box appears see Figure 26.
Figure 26 Mouse Settings Dialog box
2. Select the Target Server’s Operating System and click OK. Instructions and
sliders appear.
3. Follow the instructions and set any relevant sliders to the same values as set in
the Target Server’s Mouse Properties window.
2 examples!
For Windows XP, 2003 Server, Vista and Longhorn Server. Go to the Mouse
settings on the Target Server and uncheck Enhance pointer precision.
For Windows NT4, 98, ME, 2000. If Mouse Properties were ever changed for the
Target Server – even if they have been returned to their original state - uncheck
default - .
Click OK. The mouse pointers should be synchronized.
23.9.3.1 USB
The USB option in Mouse Settings box is available for RoC and RICC USB, for
unsupported operating systems and SUN Solaris. Use this option if you are sure of
the custom acceleration algorithm you are using, or have been informed so by
customer support.
23.9.3.2 Advanced – Mouse Emulation
In the Advanced Mouse settings, you can set the type of mouse connected to Smart
116 IP’s local console.
Click the Mouse Emulation Dialog box appears, see Figure 27.
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USER GUIDE
Figure 27 Mouse Emulation Dialog box
Select the mouse connected to the Local Console port on the Smart 116 IP, e.g. if
the local mouse is a 2 button mouse, select Standard Mouse.
Switch Acceleration - This setting should NOT be changed.
Max Rate - this defines the maximum mouse report rate. For Sun Solaris the
default value is 20 in order to support older Sun versions.
23.10 Minicom icon menu features
Right-click the Minicom icon , a menu appears. From this menu you can
access the connected devices. You also have the following features:
Disconnect – You can disconnect the session by clicking Disconnect.
About - Click About to verify the Client, Firmware, KME (Keyboard/Mouse
Emulation firmware) and Switch file versions installed on your Smart 116 IP.
Local Settings – Click Local settings, the Client Configuration Dialog box
appears, see Figure 28
Figure 28 Client Configuration Dialog box
Pointer type – From the Drop-down menu you can change the Client computer
mouse pointer to appear as a dot or to not appear at all.
Hide Toolbar – Check this option to hide the Toolbar from the next reconnection
onwards. To toggle the Toolbar on and off, press F9 or double-click the System
tray icon . See above page 25.
32
SMART 116 IP
Full Screen Mode - Check this option to make the remote session screen appear in
full screen mode from the next reconnection onwards. To toggle the full screen
mode on and off, press F11.
Configuration – This only appears in the menu when an Administrator is logged
in. Click Configuration to access the Web configuration interface.
23.11 Disconnecting the remote session
To disconnect the session, on the Toolbar, click . The Login page appears.
You can re-login, or close the browser window to disconnect the session.
24. Troubleshooting - Safe mode
From the Safe mode you can:
Restore factory defaults - When you cannot access the system e.g. you have
forgotten the Username or Password, restore factory defaults from the Safe mode.
(Section 21 on page 22 explained how to restore factory settings from the Web
interface).
Restore the device firmware – If during a firmware update there is a power
failure and you can no longer access the system you can restore the device
firmware from the Safe mode.
24.1 Entering Safe mode
To enter Safe mode:
1. Press and hold down the Local button for 3-4 seconds and at the same time
power up the Smart 116 IP. The device boots up in Safe mode.
2. Wait until the unit finishes booting (1-2 minutes).
3. You need to know the IP address of the Smart 116 IP. The IP address depends
on whether there is a DHCP server on the network. If there is, the DHCP server
assigns an IP address to the Smart 116 IP. If there is no DHCP server, the unit
boots with the static IP address 192.168.2.155.
Open Internet Explorer and type the following into the Address box: http://IP
address/config. (Do not start the address with https). The Login page appears,
see Figure 29.
33
USER GUIDE
Figure 29 Login page
4. Type username: admin , password: SAFEmode. (Case sensitive). (This
username and password works only in Safe mode). A menu appears, see Figure
30.
Figure 30 Safe mode menu
24.2 Restoring factory defaults
To restore factory defaults:
1. From the menu choose Restore Factory Settings. A warning appears see
Figure 31.
Figure 31 Warning
2. Click . A further warning appears, see below.
34
SMART 116 IP
Figure 32 Warning
3. Click OK, the factory defaults are restored. When the process finishes Figure 33
appears.
Figure 33 Reboot
4. Click Reboot to restart the unit.
24.3 Restoring the device firmware
Contact Minicom Technical Support support@minicom.com, to receive the
Upgrade firmware required to restore the device firmware. Save the Upgrade
firmware on the hard disk of a computer connected to the network.
To restore the device firmware:
1. From the Safe mode menu choose Firmware Upgrade.
2. Locate the Upgrade firmware and click Install, then click Start Upgrade. The
firmware upgrades.When the process finishes Figure 34 appears.
3. Click Reboot to restart the unit.
Figure 34 Reboot
35
USER GUIDE
Section II
Section II explains how to operate the Smart 116 IP Switching system locally
(sections 25 and 26) and how to upgrade the Smart 116 IP firmware (section 27).
Section 28 deals with troubleshooting.
25. Switching between computers
Switch between the connected computers by either:
· Keyboard hotkeys
· The OSD (On Screen Display)
25.1 The keyboard hotkeys
To switch to the next computer forwards press Shift then, +. Release Shift, before
pressing +.
To switch to the next computer backwards press Shift then, -. Release Shift, before
pressing -.
Note! With a US English keyboard you can use the + key of the alphanumeric
section or of the numeric keypad. With a Non-US English keyboard only use the +
key of the numeric keypad.
26. The OSD
To display the OSD:
1. Ensure there is no remote user connected. To disconnect the remote user press
the Local button on the Smart 116 IP.
2. Press Shift twice. The OSD Main window appears. See Figure 35. Lines with
yellow text show active computers. Lines with blue text show inactive
computers. The Type column indicates a computer “C” is connected to the port.
Port number
appears here
Instruction
keys
Figure 35 OSD Main window
36
C=computer
SMART 116 IP
26.1 Navigating the OSD
To navigate up and down use the Up and Down arrow keys.
To jump from one column to the next (when relevant) use the Tab key.
To exit the OSD or return to a previous window within the OSD press Esc.
26.2 Selecting a computer
To select a computer:
1. Navigate to the desired computer line.
Or, type the port number of the desired computer.
2. Press Enter. The selected computer is accessed. A Confirmation label appears
showing which computer is accessed.
Note! When the OSD is displayed you cannot select computers using the keyboard
hotkeys.
26.3 The OSD settings - F2
Press F2. The OSD Settings window appears see Figure 36.
Figure 36 Settings window
Note! When the OSD is password protected (explained below) only the
Administrator has access to the F2 settings window.
26.3.1 The General settings
With the red line on the word GENERAL, press Enter. The General settings
window appears see Figure 37.
37
USER GUIDE
Figure 37 General Settings window
From this window you can do the following:
26.3.1.1 Security
The OSD comes with an advanced password security system that contains 3
different security levels. Each security level has different access rights to the
system.
These levels are as follows:
Administrator (Status A)
The Administrator can:
· Set and modify all Passwords and security profiles
· Fully access any computer
· Use all OSD functions
Supervisor (Status S)
The Supervisor can:
· Fully access any computer
· Access the following OSD functions only –F4 Scan, F5 Tune and F6
Moving the Confirmation label.
User (Status U)
There are 6 different Users in the Smart 116 IP system. Each User has a Profile set
by the Administrator that defines the access level to different computers. There are
3 different access levels - explained on page 42.
38
SMART 116 IP
26.3.1.2 Activating password protection
By default OSD access is not password protected. Only the Administrator can
password-protect the OSD or disable password protection.
To do so:
1. In the General settings window navigate to the Security line.
2. Press the Space bar to toggle between Security On and Off. The password box
appears.
3. Type the Administrator’s password (default is “admin”).
4. Press Enter. The new security status is set.
26.3.1.3 Changing the OSD hotkey
By pressing Shift, Shift the OSD appears. You can replace Shift, Shift with any of
the following:
· Ctrl, Ctrl
· Ctrl, F11
· Print Screen
To change the hotkey:
1. Navigate to the Hotkey line.
2. Press the Space bar to toggle between options. To display the OSD in future
press the new hotkey.
26.3.1.4 Autoskip
With the Autoskip feature, the arrow keys only access the active computer lines on
the OSD. When Autoskip is Off, The arrow keys access both active and inactive
computer lines.
To change the Autoskip setting:
1. Navigate to the Autoskip line.
2. Toggle between the options using the Space bar.
26.3.1.5 Serial port
This option is disabled in Smart 116 IP. Leave this option on its default setting ON.
26.3.1.6 Changing the Keyboard language
The keyboard is preset to US English, this can be changed to French (FR) or
German (DE), as follows:
39
USER GUIDE
1. Navigate to the Keyboard language line.
2. Toggle between the options using the Space bar.
26.3.1.7 Editing the Switch name
You can substitute up to 18 characters in the line. A space constitutes a character.
When there is more than one switch in the system give each Switch’s OSD a
different name.
26.4 F7 Defaults
Press F7 to return the OSD to the factory default settings. Note! All changes made
will be erased.
26.5 The Ports settings
In the Settings window navigate to the Ports line and press Enter. The Ports
settings window appears see Figure 38.
Figure 38 Ports Settings window
26.5.1 Editing the computer name
In this window you can edit the computer names with up to 15 characters. (To
avoid confusion the names given in the OSD should match the names given in the
web configuration).
To erase a character:
Select it and press the Space bar. Blank spaces remain in place of the erased
character.
To erase an entire line:
Place the cursor at the beginning of the line. Keep the Space bar depressed until
the line is erased.
40
SMART 116 IP
26.5.2 Keyboard (KB)
The Smart 116 IP operates with Windows, Linux, HP UX, Alpha UNIX SGI, DOS,
Novell, MAC-USB or Open VMS.
By default the keyboard mode is set to PS for Intel based computers.
For the other systems set the KB column as follows:
· U1 for HP UX
· U2 for Alpha UNIX, SGI, Open VMS
· U3 for IBM AIX
To change the setting:
1. On the desired line, press Tab to jump to the KB column.
2. Toggle between the options using the Space bar.
26.5.3 Adding/changing a hotkey (HKEY)
Cascade the Smart 116 IP by connecting another Smart Switch to a Computer port
instead of a computer, and then connecting more RICCs to the second Switch.
You must define a different hotkey for the OSD of each Switch. The hotkeys can
be any of the choices as set out above on page 39. Use the hotkey when you select
the Switch’s port in the first level OSD – the second level’s OSD then appears.
To add/change a hotkey:
1. On the line to which the Switch is connected, press Tab to jump to the HKEY
column.
2. Toggle between the options using the Space bar.
26.6 The Time settings
In the Settings window navigate to the Time line and press Enter. The Time
settings window appears see Figure 39.
41
USER GUIDE
Figure 39 Time settings window
26.6.1 Scan (SCN) - Label (LBL) - Time out (T/O)
SCN - In the SCN column, change the scan period.
LBL - In the LBL column, change the display period of the Confirmation label
showing which computer is currently accessed.
T/O - When password protection is activated you can automatically disable the
Management keyboard, mouse and screen after a preset time of non-use. Set this
Timeout period in the T/O column.
To set the above periods:
1. On the desired line press Tab to jump to the desired column.
2. Place the cursor over one of the 3 digits and type a new number. Enter a leading
zero where necessary. For example, type 040 for 40 seconds.
Typing 999 in the LBL column displays the label continuously. Typing 000 –
the label will not appear.
Typing 999 in the T/O column disables the Timeout function. Typing 000 – the
Timeout function works immediately.
Typing 999 in the SCN column displays the screen for 999 seconds. Typing 000
– the computer screen is skipped.
26.7 Users
In the Settings window navigate to the Users line and press Enter. (Note! Users is
only enabled if the security status is set to On, see page 39). The Users settings
window appears see Figure 40.
42
SMART 116 IP
Figure 40 Users settings window
There are 3 different access levels. These are:
· Y – Full access to a particular computer.
· V –Viewing access only, to a particular computer (No keyboard/mouse
functionality)
· N – No access to a particular computer – A TIMEOUT label appears if
access is attempted
To give each user the desired access level:
1. Navigate to the desired computer line and User column.
2. Toggle between the options using the Space bar.
26.8 Security
In the Settings window navigate to the Security line and press Enter. (Note!
Security is only enabled if the security status is set to On, see page 39). The
Security settings window appears see Figure 41.
43
USER GUIDE
Figure 41 Security settings window
The ‘T’ column on the right hand side stands for Type of access permission.
There can only be 1 Administrator password, 1 Supervisor password, and 6 User
passwords.
To change a user name or password:
1. Navigate to the desired line and column.
2. Type a new user name / password. User authentication is done solely via the
password there is no security significance to the names.
By default the User Profile settings are full access.
26.9 The OSD HELP window – F1
To access the HELP window press F1. The HELP window appears see Figure 42.
Figure 42 HELP window
44
SMART 116 IP
Please note!
All the functions set out in the Help window are performed from the Main window.
The Help window is merely a reminder of the hotkeys and their functions.
26.10 Scanning computers – F4
Where necessary adjust the scan time in the Time Settings window, see above.
To activate scanning:
1. Press Shift twice to open the OSD.
2. Press F4. Your screen displays each active computer sequentially, with the Scan
label appearing in the top left corner.
To deactivate scanning:
Press F4.
26.11 Tuning – F5
You can tune the image of any computer screen from the Select Computer window.
To adjust the screen image:
1. Navigate to the computer you wish to adjust.
2. Press F5. The screen image of the selected computer appears, together with the
Image Tuning label.
3. Adjust the image by using the Right and Left Arrow keys.
4. When the image is satisfactory, press Esc.
Note! Picture quality is relative to distance. The further away a remote computer is
from the Smart 116 IP, the lower the image quality, and the more tuning needed.
So place the higher resolution computers closer to the Switch.
26.12 Moving the label – F6
Position the Confirmation label anywhere on the screen.
To position the label from the Main window:
1. Navigate to the desired computer using the Up and Down arrow keys.
2. Press F6. The selected screen image and Identification label will appear.
3. Use the arrow keys to move the label to the desired position.
4. Press Esc to save and exit.
45
USER GUIDE
27. Upgrading the Smart 116 IP firmware
With the Smart 116 IP Switch Update software you can upgrade the firmware for
the:
· Switch processors
· RoC/RICCs
The Update software enables you to add new features and fix bugs in a quick and
efficient manner. Install the Update software on any computer, even one not part of
the Smart 116 IP system.
The software can be downloaded from the Support section at www.minicom.com,
it is also on the supplied CD.
For newer versions of the Update software or firmware for the Switch and
RoC/RICCs go to the Support section at www.minicom.com.
27.1 System requirements for the Update software
· Pentium 166 or higher with 16 MB RAM and 10 MB free Hard Drive
space.
· Free Serial port.
· Windows 2000, XP or Windows 2003 Server.
27.2 Connecting the Smart 116 IP System
To update the firmware the Smart 116 IP system must be connected and switched
on.
27.3 Connecting the RS232 Download cable
To run the Update software, connect the RS232 Download cable (p/n 5CB40419)
to the computer containing the software, and to the Smart 116 IP Switch Flash port
see Figure 43.
46
I
0
POWER
100-240 VAC 50/60 Hz
CONSOLE
To Flash
connector
RS232 Download
cable
SMART 116 IP
SERIAL
101112131415169
12345678
FLASHLAN
Update software
installed here
M
O
C
I
N
I
M
RoC/RICCs
to servers
M
O
C
I
N
I
M
Figure 43 RS232 cable
27.4 Installing the software
To install the Update software:
1. Download the software from the Support section of Minicom’s website, or
locate it on the supplied CD.
2. Install the software on the computer’s hard drive.
27.5 Starting and configuring the Update software
1. Select Start/Programs/Smart 116 IP Switch Update/Smart 116 IP Switch
Update or click the shortcut icon on the Desktop . The Smart 116 IP
Switch Update window appears. See the figure below.
47
Smart 116 IP
Switch
RoC /
RICCs
Status bar
USER GUIDE
Figure 44 Smart 116 IP Switch Update window
The table below explains the functions of the buttons and boxes in the Update
window.
Button or Box Function
Selects all RoC/RICCs
Unselects selected RoC/RICCs
Starts firmware download
Displays the firmware version numbers
Displays the hardware version numbers
Cancels selected function
System time
Displays download status
Name of Update file
2. To change the Com Port from the Options menu choose Com Port. The Com
Port Dialog box appears. See Figure 45.
48
SMART 116 IP
Figure 45 Com Port Dialog box
3. Choose the Com Port the RS232 Serial cable is connected to and click OK.
27.6 Verifying the version numbers
Before upgrading the firmware, you must first verify which firmware and hardware
versions you have.
27.6.1 116 IP Switch version
To verify the Smart 116 IP Switch version:
1. Select the 116 IP Switch checkbox.
2. Click . The firmware versions of the Translator, Master and
OSD appear, see Figure 46.
Figure 46 Firmware version report
3. Click . The hardware version of the Translator appears, see
Figure 47.
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USER GUIDE
Figure 47 Hardware version report
27.6.2 RoC/RICC version number
Before you can tick a RoC/RICC, you must unselect the 116 IP Switch checkbox.
To verify the RoC/RICC version number:
1. Check one or more or all of the RoC/RICCs.
2. Click . The firmware version number appears.
3. Click . The hardware version number appears.
When “Not responding” appears, there is no computer connected, or it is switched
off.
27.7 Obtaining new firmware
Download the latest firmware for your system from www.minicom.com
27.7.1 Updating the firmware
Warning!
Never switch off any computer connected to the Smart 116 IP system
during the updating process.
To update the firmware:
1. Select the option to update 116 IP Manager or the RoC/RICCs.
2. From the File menu, choose Open. The Open box appears. See Figure 48.
3. Navigate to the folder that contains the firmware update file. You may only
see the files that match the file selection mask.
50
SMART 116 IP
Figure 48 Open box
4. Open the file.
5. Click Start. The Smart 116 IP Switch Update flashes the firmware. On
completion the firmware version number appears.
6. Check that the updated version number is correct by pressing .
Firmware Update generates one log file per session that displays a chronological
list of actions. You can read the log file in any ASCII text editor. The log file is
located in the Windows directory.
28. Update software - Troubleshooting
This section covers:
· Resetting the units
· Returning the OSD to the factory default settings
· Getting the current status
· Communication Error message
· Electricity failure
28.1 Resetting the Smart 116 IP or RoC/RICCs
Reset the Smart 116 IP Switch or RoCs/RICCs when for example the unit hangs or
when the mouse fails to work properly. Resetting is done via the Flash port, and
avoids the need to shut down the computers.
NOTE! The Reset function does not affect the parameters of the unit settings.
To reset the Smart 116 IP or RoC/RICC units:
1. For the Smart 116 IP, select the 116 IP Switch checkbox.
For the RoC/RICCs, check one or more RoC/RICCs.
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USER GUIDE
2. Select Options/Advanced/Reset. The unit resets. The system should now be
operational.
28.2 Setting default values for the OSD
To return the OSD to the factory default settings:
Select Options/Advanced/Set Default. A warning appears, click OK. The OSD
returns to the factory default settings.
28.3 Get Status
If there is a break in communication between the Update software and the system,
select Options/Get Status to get the current status of the computers in system.
28.4 Communication Error message
When updating a unit and a Communication Error message appears, do the
following:
1. Check that the RS232 Serial cable’s RS232 connector is connected to the
Switch’s Flash port.
2. Check that the RS232 Serial cable’s DB9F connector is connected to the
laptop’s Serial port.
3. Verify there is no Remote session in progress by pressing the Local button.
4. Restart the update process.
28.5 Electricity failure
When the electricity fails while updating the Smart 116 IP firmware, do the
following:
If the electricity fails during the firmware update of the Switch, a Communication
Error message appears. Simply resume the firmware update by opening the folder
that contains the firmware update file and continue from there.
If the electricity fails during the firmware update of the RICCs a Not Responding
or Upgrade Error message appears. Restart the upgrade from the beginning.
(For electricity failure during a firmware upgrade of the digital part of the Smart
116 IP, see page 33).
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SMART 116 IP
29. Technical specifications
Target Server
Windows, Linux, UNIX and other major operating
Operating systems
Resolution
Video and mouse synchronization Both auto and manual modes
Security 128-bit SSL encryption
Connections
systems
Client Computer
Windows 2000 or higher with IE 6.0 or higher and
ActiveX
Target Server
Up to 1600 x 1200 @ 85Hz
Client Computer
Recommended - resolution should be higher than on
Target Server
Ethernet – RJ45 – 10/100 Mbit/sec autosensing
Serial – RJ45
Local KVM connection – Screen HDD15,
Keyboard./Mouse – MiniDIN6
Flash – RJ11
Server – RJ45
Weight 2.54Kg / 5.6lbs
Dimensions (H x D x W) 44x 220 x 431 mm / 1.6 x 6.93 x 17"
Power input 100 – 240 VAC 50 / 60 Hz
Operating temperature 0°C to 40°C / 32° to 104°F
Storage temperature -40°C to 70°C / -40°F to 158°F
Humidity 80% non condensing relative humidity
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USER GUIDE
30. Video resolution and refresh rates
Hz →
640x480 x x x x x x
720x400 x x
800x600 x x x x x x
1024x768 x x x x x x x
1152x864 x
1152x900 x x
1280x720 x
1280x768 x x
1280x960 x x
1280x1024 x x x x x
1600x1200 x x x x x
56 60 65 66 70 72 73 75 76 85 86
31. Safety
The device must only be opened by an authorized Minicom technician. Disconnect
device from AC mains before service operation!
32. User guide feedback
Your feedback is very important to help us improve our documentation. Please
email any comments to: ug.comments@minicom.com
Please include the following information: Guide name, part number and version
number (as appears on the front cover).
54
Germany
Kiel
Tel: + 49 431 668 7933
info.germany@minicom.com
SERIAL REMOTE POWER SWITCH
Regional Offices
France
Vincennes
Tel: + 33 1 49 57 00 00
info.france@minicom.com
Italy
Rome
Tel: + 39 06 8209 7902
info.italy@minicom.com
England
Camberley
Tel: + 44 (0) 1276 25053
info.uk@minicom.com
www.minicom.com
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