Smart 108 / 116 IP
User Guide
International HQ
Jerusalem, Israel
Tel: + 972 2 535 9666
minicom@minicom.com
www.minicom.com
Technical support - support@minicom.com
America
Linden, NJ, USA
Tel: + 1 908 486 2100
info.usa@minicom.com
SC_5UM21166 V1 12/09
SMART 108/116 IP
Table of Contents
1. Welcome............................................................................................................................4
2. Introduction.......................................................................................................................5
3. Key features......................................................................................................................5
4. System components........................................................................................................6
5. Compatibility.....................................................................................................................6
6. Terminology......................................................................................................................6
7. The Smart 108/116 IP unit................................................................................................6
7.1 LED and button table....................................................................................................................7
7.2 Connector table............................................................................................................................7
8. Pre-installation guidelines...............................................................................................8
8.1 Avoiding general rack mounting problems....................................................................................8
8.2 Rack mounting the Smart 108/116 IP...........................................................................................8
9. Connecting the system..................................................................................................10
9.1 The RICC/ROCs.........................................................................................................................10
9.1.1 Connecting a RICC/ROC PS/2...........................................................................................11
9.1.2 Connecting a RICC/ROC USB............................................................................................12
9.1.3 Connecting a RICC SUN....................................................................................................12
9.2 Connecting to the network..........................................................................................................13
9.3 Connecting the CAT5 cables......................................................................................................13
9.4 Connecting a KVM console........................................................................................................13
9.5 Connecting the power supply.....................................................................................................13
10. Initial settings - Default IP address.............................................................................13
10.1 Static IP addresses for a number of units.................................................................................14
11. Logging into the Web interface...................................................................................15
11.1 SSL Certificate notes................................................................................................................16
12. Network > Configuration..............................................................................................16
12.1 LAN..........................................................................................................................................17
12.2 Centralized Management..........................................................................................................18
13. Network > SNMP Settings............................................................................................18
13.1 SNMP Events recorded............................................................................................................19
14. Administration > User Settings...................................................................................19
14.1 Adding a user...........................................................................................................................19
14.2 Editing a user...........................................................................................................................20
14.3 Deleting a user.........................................................................................................................20
14.4 Blocking a user.........................................................................................................................20
15. Administration > Switch Configuration......................................................................20
16. Administration > User Targets....................................................................................21
17. Security > Settings.......................................................................................................22
18. Security > SSL Certificate............................................................................................23
19. Maintenance > Firmware Upgrade..............................................................................23
20. Restore Factory Settings.............................................................................................24
21. Saving changes and logging out................................................................................25
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USER GUIDE
22. Starting a remote session............................................................................................25
22.1 Sharing a remote session.........................................................................................................26
22.1.1 Private remote session.....................................................................................................27
22.2 Displaying the Toolbar..............................................................................................................27
22.3 Session profile..........................................................................................................................27
22.4 Full screen mode......................................................................................................................28
22.5 Changing the performance settings..........................................................................................28
22.6 Adjusting the Video settings.....................................................................................................29
22.6.1 Refresh.............................................................................................................................30
22.6.2 Video Adjust.....................................................................................................................30
22.6.3 Advanced.........................................................................................................................30
22.7 Power cycle..............................................................................................................................31
22.8 Keyboard key sequences.........................................................................................................31
22.9 Synchronizing mouse pointers..................................................................................................33
22.9.1 Aligning the mice pointers.................................................................................................33
22.9.2 Calibrating mice pointers..................................................................................................33
22.9.3 Manual mouse synchronization.........................................................................................33
22.10 Switching to a different server/device.....................................................................................35
22.11 Disconnecting the remote session..........................................................................................35
23. Troubleshooting - Safe mode......................................................................................35
23.1 Entering Safe mode..................................................................................................................36
23.2 Restoring factory defaults.........................................................................................................37
23.3 Restoring the device firmware..................................................................................................38
24. Switching between computers....................................................................................39
24.1 The keyboard hotkeys..............................................................................................................39
25. The OSD........................................................................................................................39
25.1 Navigating the OSD..................................................................................................................40
25.2 Selecting a computer................................................................................................................40
25.3 The OSD settings - F2..............................................................................................................40
25.3.1 The General settings........................................................................................................41
25.4 F7 Defaults...............................................................................................................................43
25.5 The Ports settings....................................................................................................................43
25.5.1 Editing the computer name...............................................................................................43
25.5.2 Keyboard (KB)..................................................................................................................44
25.6 The Time settings.....................................................................................................................44
25.6.1 Scan (SCN) - Label (LBL) - Time out (T/O).......................................................................44
25.7 Users........................................................................................................................................45
25.8 Security....................................................................................................................................46
25.9 The OSD HELP window – F1...................................................................................................46
25.10 Scanning computers – F4.......................................................................................................47
25.11 Tuning – F5............................................................................................................................47
25.12 Moving the label – F6.............................................................................................................48
25.13 DDC – F10.............................................................................................................................48
26. Upgrading the Smart 108/116 IP firmware..................................................................49
26.1 Obtaining the Update software and latest firmware...................................................................49
26.2 System requirements for the Update software..........................................................................49
26.3 Connecting the Smart 108/116 IP System................................................................................49
26.4 Connecting the RS232 Download cable....................................................................................50
26.5 Installing the software...............................................................................................................50
26.6 Starting and configuring the Update software...........................................................................50
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SMART 108/116 IP
26.7 Verifying the version numbers..................................................................................................52
26.7.1 Smart 108/116 IP Switch version......................................................................................52
26.7.2 RICC/ROC version...........................................................................................................53
26.8 Obtaining new firmware............................................................................................................53
26.8.1 Updating the firmware.......................................................................................................53
26.9 Restoring factory settings.........................................................................................................54
27. Update software - Troubleshooting............................................................................55
27.1 Communication Error message................................................................................................55
27.2 Electricity failure.......................................................................................................................55
28. Technical specifications..............................................................................................56
29. Video resolution and refresh rates.............................................................................57
30. Safety.............................................................................................................................58
31. User guide feedback....................................................................................................58
32. WEEE compliance........................................................................................................58
© 2009 Copyright Minicom Advanced Systems. All rights reserved.
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USER GUIDE
1. Welcome
Thank you for buying the Smart 108/116 IP system. This system is produced by
Minicom Advanced Systems Limited.
This document provides installation and operation instructions for Minicom’s
Smart 108/116 IP. It is intended for system administrators and network managers,
and assumes that readers have a general understanding of networks, hardware and
software.
Technical precautions
This equipment generates radio frequency energy and if not installed in accordance
with the manufacturer’s instructions, may cause radio frequency interference.
This equipment complies with Part 15, Subpart J of the FCC rules for a Class A
computing device. This equipment also complies with the Class A limits for radio
noise emission from digital apparatus set out in the Radio Interference Regulation
of the Canadian Department of Communications. These above rules are designed to
provide reasonable protection against such interference when operating the
equipment in a commercial environment. If operation of this equipment in a
residential area causes radio frequency interference, the user, and not Minicom
Advanced Systems Limited, will be responsible.
Changes or modifications made to this equipment not expressly approved by
Minicom Advanced Systems Limited could void the user’s authority to operate the
equipment.
Minicom Advanced Systems Limited assumes no responsibility for any errors that
appear in this document. Information in this document is subject to change without
notice.
No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written
permission of Minicom Advanced Systems Limited.
Trademarks
All trademarks and registered trademarks are the property of their respective
owners.
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SMART 108/116 IP
Section I
Section I explains how to configure and operate the Smart 108/116 IP system
remotely over IP. Section II on page 39, explains how to operate the Smart 16 IP
switching system locally through the On Screen Display (OSD).
2. Introduction
The Smart 108/116 IP extends your KVM (keyboard, video, and mouse) from any
computer or server over TCP/IP via LAN, WAN or Internet connection. Now you
can control, monitor and manage up to 8 / 16 remote servers from wherever you
are, inside or outside the organization. The Smart 108/116 IP is a cost-effective
hardware solution, for secure remote KVM access & control of 8 / 16
computers/servers from the BIOS level - independent of the OS. One local analog
or one remote digital IP user can access and control 8 / 16 multi-platform (PS/2,
SUN, USB) servers.
The Smart 108/116 IP is based on Minicom’s innovative ROC technology in which
each computer/ server is directly connected to the switch via ROC dongles using
only standard CAT5 cable at a distance of up to 30m/100ft in a star configuration.
No external power is needed at the remote ROC.
The Smart 108 IP and the Smart 116 IP are functionally the same. The Smart 108
IP has 8 Server ports and the Smart 116 IP has 16 Server ports.
3. Key features
BIOS level control to any server’s brand and model, regardless of the server
condition and network connectivity, covering the entire spectrum of crash
scenarios.
Compatible with all major operating systems.
Web-based control - Browser Control to a target server, from any location via
secured standard IP connection.
Multi-user share mode - Allows up to 5 simultaneous users to share a remote
sessions.
Security - Supports the highest security standards for encryption (256 bit AES and
HTTPS) and authentication for remote user and advanced OSD management with
multi-layer security for local user.
Centralized Management - Can be controlled by the Minicom’s AccessIT /
KVM.net systems for centralized over-IP management of distributed data center
locations.
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USER GUIDE
4. System components
The system consists of:
· 1 Smart 108 IP (p/n 0SU70032) or 1 Smart 116 IP (p/n 0SU60005)
· Rack mounting set (p/n 5AC20247)
· 1 RS232 Download cable (p/n 5CB40419)
· ROCS - PS/2, USB. (Ordered separately). CAT5 cables (1.5m provided)
5. Compatibility
The Smart 108/116 IP is compatible with:
· PS/2, SUN and USB computers/servers
· VGA, SVGA, or XGA monitors
· Windows, Linux, UNIX and other major operating systems
6. Terminology
Below are some terms and their meanings used in this guide.
Term Meaning
Target server
Client computer
Remote session
The computers/servers that are accessed remotely via the
Smart 108/116 IP.
The PC running a remote Smart 108/116 IP session
The process of remotely accessing and controlling Target
Servers connected to Smart 108/116 IP from a user
workstation
7. The Smart 108/116 IP unit
Figure 1 illustrates the front panel of the Smart 108/116 IP.
MINICOM
Power Remote Link
Figure 1 Smart 108/116 IP front panel
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SMART 116 IP
ResetLocal
7.1 LED and button table
LED Function
SMART 108/116 IP
Power
Remote
Link
Power Indicator
Illuminates when remote session is active
Unit is connected to the network
Button Function
Local
Reset
When pressed, Smart 108/116 IP disconnects the Client remote
session and the local mouse and keyboard become operational. The
Remote LED turns off.
Press and hold for more than 7 seconds to reset the Smart 108/116 IP
unit
Figure 2 illustrates the rear panel of the Smart 108/116 IP. The Smart 108 IP has 8
Server ports.
Monitor
I
0
POWER
100-240 VAC 50/60 Hz
Power
connector
CONSOLE
Keyboard
Mouse
SERIAL
FLASH
Flash
LAN (Ethernet)
(download)
connector
connector
Figure 2 Smart 108/116 IP rear panel
10 11 12 13 14 15 169
LAN
1 2 3 4 5 6 7 8
Server ports
7.2 Connector table
Connector Function
Console KVM
Serial
Flash
LAN
Server ports
(Optional) Connect a keyboard, video and mouse to operate the
Smart 108/116 IP locally
This port is for future Serial functionality
To update firmware of the analogue part of the Smart 108/116 IP
system - OSD, Switch, RICCs and RoCs.
Connect to 10/100 Mbit Ethernet. Green LED illuminates when
unit is connected to a 100 Mbit/sec network. Yellow Led
illuminates when unit is connected to a 10 Mbit/sec network.
Connect to servers via RICC/ROCs
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USER GUIDE
8. Pre-installation guidelines
· Place cables away from fluorescent lights, air conditioners, and machines that
are likely to generate electrical noise
· Place the Smart 108/116 IP on a flat, clean and dry surface
· The Smart 108/116 IP is not intended for connection to exposed outdoor lines
· Ensure that the maximum distance between each computer and the Smart
108/116 IP, does not exceed 10m/33ft for RICCs and 30m/100ft for ROCs.
8.1 Avoiding general rack mounting problems
Elevated operating ambient temperature
The operating ambient temperature of the rack environment may be greater than
the room ambient when installing into a closed or multi-unit rack assembly. So
install the equipment in an environment compatible with the maximum rated
ambient temperature.
Reduced airflow
Install the equipment in a rack in such a way that the amount of airflow required
for safe operation is not compromised. Leave a gap of at least 5cm/2” each side of
the Smart 108/116 IP.
Mechanical loading
Mount the equipment in the rack in such a way that a hazardous condition is not
achieved due to uneven mechanical loading.
Circuit overloading
When connecting the equipment to the supply circuit, consider the effect that
overloading of circuits might have on over-current protection and supply wiring.
Reliable earthing of rack-mounted equipment should be maintained. Give attention
to supply connections other than direct connections to the branch circuit (e.g. use of
power strips).
8.2 Rack mounting the Smart 108/116 IP
Rack mount the Smart 108/116 IP using the supplied Rack-mount kit. The brackets
can be placed in 2 possible positions, see Figure 3.
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SMART 108/116 IP
Front of unit
Position here for
front facing
Figure 3 Bracket positions
Position here
for rear facing
Rear of unit
Place the brackets towards the front of the unit so that the unit can be mounted
front facing, or place the brackets towards the rear of the unit so that the unit can be
mounted rear facing. Figure 4 illustrates the bracket connected for rear facing.
Screw the bracket to the Smart 108/116 IP using the screws provided.
Bracket connected for rear
facing rack mounting
Figure 4 Bracket connected
Rear of unit
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USER GUIDE
9. Connecting the system
Figure 5 illustrates the Smart 108/116 IP system overview.
SERIAL
10 11 12 13 14 15 169
1 2 3 4 5 6 7 8
LAN
FLASH
To servers
RoC/RICCs
User over IP
I
CONSOLE
0
POWER
100-240 VAC 50/60 Hz
To LAN port
Internet / VPN / LAN
Figure 5 Smart 108/116 IP system overview
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I
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I
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O
C
I
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I
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9.1 The RICC/ROCs
Each computer/ server is directly connected to the Smart 108/116 IP via the
appropriate RoC or RICC using CAT5 cable in a star configuration. No external
power is needed at the remote RICC/ROCs. The RICC/ROCs draw their power
from the computer’s keyboard port (RICC/ROC PS/2, SUN) or from the USB port
(RICC/ROC USB). The figures below illustrate the RoC PS/2 and RoC USB.
To computer’s
Video card
To computer’s
keyboard port
To computer’s
Figure 6 ROC PS/2
mouse port
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SMART 108/116 IP
To computer’s
Video Card
To computer’s
USB Port
Figure 7 RoC USB (SUN)
9.1.1 Connecting a RICC/ROC PS/2
The connections for RICC/ROC PS/2 are exactly the same. Figure 8 illustrates the
RICC PS/2.
You can connect the RICC/ROC PS/2 to a powered on computer, but it must be in
the following order:
1. Connect the Mouse connector to the computer’s Mouse port.
2. Connect the Keyboard connector to the computer’s Keyboard port.
3. Connect the Screen connector to the computer’s Video port.
Failure to connect in the above order while the server is running, may lead to the
mouse malfunctioning until the server is rebooted.
To computer’s
keyboard port
Mouse
Keybd
VideoSerial A
Serial B
100T
Parallel
PCI 33Mx32b
PCI 33Mx32b
PCI 33Mx32b
PCI 33Mx32b
SCSI
CAT5 cable to Smart 116
IP Server port
RICC PS/2
Figure 8 RICC PS/2 connections
11
To computer’s
mouse port
To computer’s
Video card
USER GUIDE
9.1.2 Connecting a RICC/ROC USB
The RICC/ROC USB supports Windows 98 SE and later, MAC, SUN and SGI, and
all modern Linux distributions. The connections for RICC/ROC USB are exactly
the same. Figure 9 illustrates the RICC USB and its connections.
To connect the RICC/ROC USB:
1. Connect the Screen connector to the computer’s Video port.
2. Connect the USB connector to the computer’s USB port.
To USB Port
CAT5 cable to Smart 116 IP
Server port
To Video Card
RICC USB
Figure 9 RICC USB
9.1.3 Connecting a RICC SUN
Figure 10 illustrates the RICC SUN and its connections.
To connect the RICC SUN:
1. Connect the Screen connector to the computer’s Video card.
2. Connect the Keyboard connector to the computer’s Keyboard port.
RICC SUN
CAT5 cable to Smart 116 IP
Server port
Figure 10 RICC SUN
To Keyboard PortTo Video Card
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SMART 108/116 IP
9.2 Connecting to the network
Connect the network cable to the LAN port of the Smart 108/116 IP. This must be
done before powering on the Smart 108/116 IP.
9.3 Connecting the CAT5 cables
1. Connect one connector to the RICC/ROCs RJ45 port.
2. Connect the other connector to one of the Smart 108/116 IP’s Computer ports.
3. Follow the above 2 steps for each computer.
9.4 Connecting a KVM console
To operate the system locally, connect a KVM console to the Smart 108/116 IP:
1. Connect the monitor’s connector to the Smart 108/116 IP’s Monitor port.
2. Connect the keyboard’s connector to the Smart 108/116 IP’s Keyboard port.
3. Connect the mouse’s connector to the Smart 108/116 IP’s Mouse port.
9.5 Connecting the power supply
1. Using the Power cord provided, connect the Smart 108/116 IP to a socket outlet
with grounding connection. Only use the power cord supplied with the unit.
2. Switch on the Smart 108/116 IP.
10. Initial settings - Default IP address
The following sections provide instructions for setting the IP address for the Smart
108/116 IP unit. See Figure 11 for an overview of the boot-up process.
By default, Smart 108/116 IP boots with an automatically assigned IP address from
a DHCP (Dynamic Host Configuration Protocol) server on the network. The DHCP
server provides a valid IP address, gateway address and subnet mask.
To identify the IP address, the Smart 108/116 IP MAC address appears on the
underside of the Smart 108/116 IP dialog box. The device number (D.N.) can also
be found there.
If no DHCP server is found on the network, Smart 108/116 IP boots with the static
IP address:192.168.0.155.
Note! If a DHCP server later becomes available, the unit picks up the IP settings
from DHCP server. To keep the static IP address, disable DHCP – explained in
section 12.1 on page 17.
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Unit boots up
Device network setting
is set to obtain IP address from
DHCP Server
USER GUIDE
Yes
Is DHCP Server
present in the
connected LAN?
Yes
IP address is assigned by the DHCP server
To access the configuration page of the unit, open Internet Explorer 6.0
/Firefox 3 or higher and type:
No
Default user: admin Default password: access
Every 5 minutes
No
https://IPaddress
Select Configuration
Set static IP
(deselect the DHCP
and set the IP)
Device IP is:
192.168.0.155
No
Yes
The unit operates with the static IP address
Figure 11 Boot-up process
10.1 Static IP addresses for a number of units
Where you want to connect more than 1 Smart 108/116 IP to the same network and
there is no DHCP server, or you want to use static IP addresses, do the following:
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SMART 108/116 IP
Connect the Smart 108/116 IP units one at a time and change the static IP address
of each unit before connecting the next unit.
11. Logging into the Web interface
Client computer operating system. - Windows 2000 or higher, with Firefox 3 or
Internet Explorer 6.0 or later version. Linux with Firefox 3.
Complete the initial setup via the Web configuration interface:
1. Open your Web browser and type the Smart 108/116 IP system IP address -
https://IP address/ - and press Enter. The login page appears, see Figure 12.
Figure 12 Login page
2. Click the arrow to select Configuration mode. (Clicking the arrow toggles
between the option to access a remote session or the configuration pages).
3. Type the default Administrator user name admin and password access (both
lower case).
4. Press Enter. The Web interface opens at the Network Configuration page, see
Figure 13.
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USER GUIDE
Figure 13 Smart 108/116 IP Web interface
11.1 SSL Certificate notes
When first connecting to Smart 108/116 IP’s https configuration page, 2 browser
security warnings appear. Click Yes to proceed.
The first warning disappears upon first Smart 108/116 IP client installation, when
Minicom’s root certificate is installed.
12. Network > Configuration
Consult your Network Administrator for the network settings.
Device name - Type a name for the Smart 108/116 IP. Default device name
consists of the letter ‘D’ followed by the 6-digit device number (D.N.) found on the
silver label on the underside of the Smart 108/116 IP dialog box. If the DHCP
server is published in the DNS server, you may connect to the Smart 108/116 IP
using the device name, as follows:
https://DeviceName
TCP Port - Choose any TCP port from port #800 to 65535. (When managed by
Centralized Management, the port number can be changed from the management
interface if needed).
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SMART 108/116 IP
Notes
Firewall or router security access list must enable inbound communication through
the selected TCP ports for the Smart 108/116 IP’s IP address. (Default TCP port is
900, default web interface TCP port is 443).
For Client computer access from a secured LAN, the selected ports should be open
for outbound communication.
12.1 LAN
Under LAN in Figure 13, is the following:
Enable DHCP – When a DHCP server is active on the same network to which
Smart 108/116 IP is connected, DHCP provides automatic IP assignment.
When DHCP is disabled – (Recommended) – You can assign a fixed IP address to
the Smart 108/116 IP.
Consult your Network Administrator regarding the use of the DHCP. Note! Where
you have access to the server – your configured (or default) Smart 108/116 IP
device name will appear on the DHCP server’s interface, making it easy to locate.
When DHCP is disabled, enter the IP Address, Subnet Mask, and Default
Gateway for LAN 1, as given by your Network Administrator.
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USER GUIDE
12.2 Centralized Management
Minicom’s Centralized Management IP based systems, for secure control of servers
and network devices, power and user administration in the data center environment.
The Centralized Management systems combine Out-Of-Band, KVM via IP access
with modern IT standards and requirements. They are the most comprehensive
remote server maintenance solutions available in the market today.
Enable Centralized Management - Check this option to allow Smart 108/116 IP
to be remotely managed by a Centralized Management system.
Manager Auto Discovery – when checked, the Centralized Management system
automatically detects the Smart 108/116 IP, if it resides on the same network
segment.
Manager IP Address – If Smart 108/116 IP resides on a different segment, type
the static IP address of the Centralized Management Manager. (We advise typing
the static IP address of the Manager even if the Smart 108/116 IP resides on the
same network segment as the Manager).
13. Network > SNMP Settings
From the menu click SNMP settings. The following appears.
Figure 14 SNMP
From this page you can activate or deactivate SNMP logging.
Enable traps - Check to enable sending SNMP traps of Smart 108/116 IP events
and operation.
Community – type the SNMP community.
SNMP Manager IP - Enter the SNMP Server IP address.
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SMART 108/116 IP
13.1 SNMP Events recorded
See table in Appendix 1 on page 59 for a list of all events recorded.
14. Administration > User Settings
From the menu click User Settings, Figure 15 appears.
Figure 15 User Settings
On this page an Administrator creates and edits users.
There are 2 levels of user access:
· Administrator
· User
Administrator
An Administrator has unrestricted access to all windows and settings and can
change the name and password and Target server permissions of all users.
User
A User can access/control Target Servers, but cannot use the advanced mouse
settings.
A User has no access to the Web configuration interface.
14.1 Adding a user
To add a user:
1. Click and type a name and a password. The password must be at
least 6 characters – letters or numbers, and must not include the user name, even
if other characters are added.
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USER GUIDE
Note! The following “special” characters: &, <, >, ” cannot be used for either
the user name or password.
Depending on the security level chosen the user name and password parameters
are different. See section 17 on page 22.
2. Select the permission type from the Permission dialog box.
3. Click , the user appears in the list of users.
14.2 Editing a user
To edit a user:
1. Select the user from the list.
2. Click . You can now change all the parameters – user name,
permission and password.
3. Click , the changes are saved.
14.3 Deleting a user
To delete a user:
1. Select the user from the list.
2. Click .
3. Click , the changes are saved.
14.4 Blocking a user
An alternative to deleting a user is blocking a user. This means that the user’s name
and password is stored, but the user is unable to access the system. Check Block to
block a user. Uncheck Block to allow the user access.
15. Administration > Switch Configuration
Give the servers connected to the Smart 108/116 IP unique names, so that users
accessing the system can identify the servers easily.
To do so:
1. From the menu click Switch Configuration. The Switch Configuration window
appears, see Figure 16.
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SMART 108/116 IP
Figure 16 Switch Configuration
2. In the Server Name section change the name of the connected servers by
selecting the server name and typing a new name. Click to save
changes.
Install switch definition file
In the event that Minicom’s Technical Support updates the Switch Definition file,
the file will be available in the Support section of our website -
www.minicom.com.
1. Download the file onto the Client computer and unzip it.
2. Locate and install the KVM switch definition file. The switch definition file is
replaced.
16. Administration > User Targets
By default access is allowed to all servers for all user types. You may define the
access rights of each user separately.
To do so:
1. From the menu click User Targets. The User Targets Configuration window
appears, see Figure 17.
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USER GUIDE
Figure 17 User Targets Configuration
2. Select a user from the User drop-down menu.
3. Check the Target servers the user can access (according to his access
permissions). To select all Target servers, press Select All.
4. Click Apply, the selection is saved.
5. Repeat the above steps for other users.
17. Security > Settings
Configure the security features, such as Account Blocking, Password Policy and
Idle Timeout, as explained below.
From the Security section click Settings, the Security Settings appear, see Figure
18.
Figure 18 Security Settings
The Security Settings fields:
Account Blocking – decide on the number of attempts to login with a wrong
username or password after which there is a time lock or a total block.
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SMART 108/116 IP
Password Policy – You have the option of a standard or high security level of
password. The table below shows the parameters of the 2 options.
Standard security policy High security policy
6 characters or more
Must not include the user name Must not include the user name
8 characters or more must include at least 1 digit
and 1 upper case letter and 1 “special” character
as follows !@#$%^*()_-+=[]’:;?/{}
Check the dialog box to enable the high security password policy. Unchecked, the
standard security policy applies.
Idle Timeout – Select the Timeout inactivity period after which the user is
disconnected from the system. Choose No Timeout to disable Timeout.
18. Security > SSL Certificate
You can install an SSL certificate.
To do so:
From the menu, select SSL Certificate, the install SSL Certificate page appears,
see Figure 19.
Figure 19 Install SSL Certificate page
Certificate File - Browse to locate the cer file.
Private File - Browse to locate the private key file in pem format.
Remove any passwords from the private key file.
Click .
19. Maintenance > Firmware Upgrade
Upgrade the Smart 108/116 IP firmware to take advantage of new features.
Download the firmware from the Support section of Minicom’s website –
www.minicom.com. Save the firmware file on the Client computer.
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USER GUIDE
From the menu select Firmware Upgrade. The Firmware Upgrade window
appears showing the current firmware version see Figure 20.
Figure 20 Firmware Upgrade
1. Locate and upload the firmware file.
2. Verify the current and uploaded version of the firmware.
3. Click . The upgrade starts. On completion, click .
The unit reboots. After about 30 seconds the Login page appears.
Note!
Depending on the type of firmware upgrade, the following settings may be erased:
User settings, server names, mouse and video adjustments. For more information
refer to the firmware release notes.
The network settings remain intact.
20. Restore Factory Settings
You can restore the Smart 108/116 IP unit KVM/IP portion to the factory settings.
This restores the original Smart 108/116 IP parameters, resetting all the
information added by the administrators, including: Network settings*, Servers,
Switches, Users, Passwords etc.
(The OSD preserves the server names and other settings. Restore the OSD settings
from the OSD, see page 43).
* You have the option to preserve Network settings – explained below.
Warning! Once reset the data cannot be retrieved.
To restore factory settings:
1. From the menu select Restore Factory Settings. Restore Factory Settings
appears see Figure 21.
Figure 21 Restore factory settings
24
SMART 108/116 IP
2. Check the dialog box if you want to preserve Network settings.
3. Click .
21. Saving changes and logging out
To save any configuration changes and restart the Smart 108/116 IP click
. You must press after making changes to the following
pages:
· Network>Configuration
· Network>SNMP Settings
· Security>Settings
· Security>SSL Certificate
To exit the Configuration menu and close the session, click .
Only one Administrator can log into the Configuration area at a time. An idle
timeout of 30 minutes terminates the session.
22. Starting a remote session
At a Client computer open the web browser and type the Smart 108/116 IP’s IP
address. https://IP address. The Login page appears, see Figure 22. Type your
username and password and press Enter. By default, the user name is: admin and
the password is access, (both lower case).
Note! There is a shortcut to the Configuration pages from the login page. Click the
arrow to toggle between the option to access a remote session or the
configuration pages.
Figure 22 Login page
On first connection install the Minicom certificate and ActiveX control. You must
login as an Administrator to your computer to install the ActiveX control. Once the
ActiveX control is installed, all types of users can login.
25
USER GUIDE
When using a Firefox browser, install the Minicom Firefox add-on.
The screen of the currently selected Target Server with Minicom toolbar appears
see Figure 23.
Toolbar
Server name
Figure 23 Remote console window
On the remote console you have the following:
Server Confirmation label – This confirms the identity of the current server
accessed and disappears by default after 30 seconds, (this period can be adjusted in
the OSD – explained in Section II of the guide). It appears again when switching to
a different server. The currently accessed server identity can be checked any time
by looking at the Server name on the Internet Explorer title bar.
22.1 Sharing a remote session
When connecting to a Target Server that other users are already connected to, the
following message appears.
26
SMART 108/116 IP
Figure 24 Shared remote session
Up to 5 users can share the same remote session.
22.1.1 Private remote session
When starting a remote session and there are no other logged in users a user can
prevent other users from connecting to his session, from the Toolbar – see
Exclusive session on page 28.
22.2 Displaying the Toolbar
The Toolbar appears briefly at the top of the screen, see Figure 23. It disappears
when the mouse is not over it. To make it reappear, glide the mouse over the top of
the screen. To display the Toolbar permanantly, click the pinpoint icon on the
Toolbar.
22.3 Session profile
You have several remote session display options to choose from. From the Toolbar
click / Session Profile. The Session Profile dialog box appears, see Figure 25.
Figure 25 Session Profile dialog box
You have the following options:
Local Mouse Pointer – You can change the Client computer mouse pointer to
appear as a dot or to not appear at all. Default is a regular shaped mouse cursor.
On connect
Auto Hide – Check this option to hide the Toolbar from the next connection
onwards.
27
USER GUIDE
Full Screen - Check this option to make the remote session screen appear in full
screen mode from the next connection onwards. To toggle the full screen mode on
and off, press F11. (See section 22.4 below).
Exclusive Session - When starting a remote session and there are no other logged
in users, a user can prevent other users from logging into the session by selecting
the Exclusive Session check box.
22.4 Full screen mode
Work on the Target Server as if you are working on a local computer, with full
screen mode.
To work in full screen mode:
1. Ensure that the Client computer has the same screen resolution as the Target
Server.
2. Press F11. The browser window disappears.
To exit full screen mode:
Press F11. Or place the mouse at the top of the window to display the browser
toolbar and click the Restore button .
Note! Full screen mode can also be activated from the Session Profile dialog box,
see above.
About
Click /About to verify the Client, Firmware, KME (Keyboard/Mouse
Emulation firmware) and Switch file versions installed on your Smart 108/116 IP.
22.5 Changing the performance settings
You can alter the performance settings from the Toolbar.
To alter the settings:
From the Toolbar, click /Performance. The Performance dialog box appears,
see Figure 26.
28
SMART 108/116 IP
Figure 26 Performance dialog box
Performance mode
You can choose fixed or adaptive – these are explained below.
Fixed mode
Fixed mode allows you to select the high, medium or low bandwidth option. For
example, in a LAN environment, it is best to set the bandwidth setting on High. For
VPN and internet environments you may want to alter the settings to increase
responsiveness.
Bandwidth - Choose from the following options
High - For optimal performance when working on a LAN, select High. This gives
a low compression and high colors (16bit).
Medium - Select medium for medium compression and 256 colors. Medium is
recommended when using a standard internet connection.
Low - Select Low for high compression and 16 colors.
Adaptive mode
Adaptive mode automatically adapts to the best compression and colors according
to the network conditions.
Click OK. The chosen setting take effect and the screen of the last accessed Target
Server appears.
22.6 Adjusting the Video settings
To change the video settings:
From the Toolbar, click . You have the following options:
· Refresh
· Video Adjust
· Advanced
Each option is explained below.
29
USER GUIDE
22.6.1 Refresh
Select Refresh to refresh the Video image. Refresh may be needed when changing
the display attributes of a Target Server.
22.6.2 Video Adjust
To adjust the video automatically:
Click Video Adjust. The process takes a few seconds. If the process runs for more
than 3 times, there is an abnormal noise level. Check the video cable and verify that
no dynamic video application is running on the Target Server’s desktop.
Perform the procedure where necessary for each Target Server or new screen
resolution.
22.6.3 Advanced
Use the Advanced video adjustment options for fine-tuning the Target Server video
settings after auto adjustment or for adapting to a noisy environment or a nonstandard VGA signal or when in full-screen DOS/CLI mode.
To adjust the video:
Click Advanced. The manual controls appear, see Figure 27.
After adjusting the video manually, you can always revert to Auto settings by
clicking Auto Video Adjust – explained in section 22.6.2 below.
Figure 27 Manual Video Adjustments controls
Brightness / Contrast - use the scales to adjust the brightness and contrast of the
displayed image. Move the sliders to change the displayed image. Click in the area
of the sliders for fine-tuning.
30
SMART 108/116 IP
For the following controls choose the appropriate measurement.
H. Offset - defines the starting position of each line on the displayed image.
V. Offset - defines the vertical starting position of the displayed image.
Phase - defines the point at which each pixel is sampled.
Scale – defines the scale resolution of the session image.
Adjust Phase and Scale to reduce noise level to a minimum.
Select Filter - defines the filter of the input video from the server. A higher filter
reduces the noise level but makes the image heavier.
Noise - represents the Video "noise" when a static screen is displayed.
22.7 Power cycle
This button . is for future Serial power management options.
22.8 Keyboard key sequences
Click . A list of defined keyboard sequences appears. When clicked, these
transmit directly to the Target Server, and will not affect the Client computer.
For example, select Ctrl-Alt-Del to send this three key sequence to the Target
Server to initiate its Shutdown/Login process.
To add a keyboard sequence:
Click Add/Remove. The Special Key Manager dialog box appears see Figure 28.
Figure 28 Special Key Manager dialog box
31
USER GUIDE
To add a predefined sequence:
1. Click Add Predefined. A list of sequences appears.
2. Select the desired sequence and click OK. The sequence appears in the Special
Key Manager dialog box.
3. Click OK. The sequence appears in the Keyboard Key sequence list.
To record a key sequence:
1. From the Special Key Manager dialog box press Record New. The Macro
dialog box appears see Figure 29.
Figure 29 Macro dialog box
2. Give the key sequence a name in the Label field.
3. Click Start Recording.
4. Press the desired keys. The keys appear in the area provided.
5. Click Stop Recording.
6. Click OK.
To edit a key sequence:
1. From the Special Key Manager dialog box select the desired key.
2. Click Edit.
3. Click Start Recording
4. Press the desired keys. The keys appear in the area provided.
5. Click Stop Recording.
6. Click OK.
32
SMART 108/116 IP
22.9 Synchronizing mouse pointers
When working at the Client computer, two mouse pointers appear: The Client
computer’s is on top of the Target Server’s. The mouse pointers should be
synchronized. The following explains what to do if they are not synchronized.
Warning
Before synchronizing mouse pointers adjust the video of the Target Server,
(explained above) otherwise mouse synchronization may not work..
22.9.1 Aligning the mice pointers
When accessing the Target Server, the mice may appear at a distance to each other.
To align the mouse pointers:
From the Toolbar click / Align. The mice align.
22.9.2 Calibrating mice pointers
A Target Server may have a different mouse pointer speed to the Client computer.
Calibrating automatically discovers the mouse speed of the Target Server and
aligns the two pointers.
To perform the calibration when the Target Server Operating system is, Windows
NT4, 2000 or 98:
From the Toolbar click / Calibrate. Smart 108/116 IP saves this alignment so
calibration is only needed once per Target Server.
If the Video Noise Level is above zero, calibration may not work. Go to Video
Adjustment and try to eliminate the noise by pressing Auto video adjust and/or
adjusting the bars in Manual video adjust, then perform the mouse calibration.
Note! If the mouse settings on the Target Server were ever changed, you must
synchronize mouse pointers manually, as explained below.
22.9.3 Manual mouse synchronization
If the mouse settings on the Target Server were ever changed, or when the
Operating system on the Target Server is: Windows XP or later, Linux, Novell,
SCO UNIX or SUN Solaris you must synchronize the mouse pointers manually.
To manually synchronize mouse pointers:
1. From the Toolbar click / Mouse Settings. The Mouse Settings dialog box
appears see Figure 30.
33
USER GUIDE
Figure 30 Mouse Settings dialog box
1. From the drop down menu, select the Target’s Operating system. Instructions
and sliders appear.
2. Follow the instructions and set any relevant sliders to the same values as set in
the Target’s Mouse Properties window.
3. Click OK to save the settings
2 examples!
For Windows XP. Go to the Mouse settings on the Target and uncheck Enhance
pointer precision.
For Windows 2000. If Mouse Properties were ever changed for the Target – even if
they have been returned to their original state - uncheck default .
Click OK. The mouse pointers should be synchronized.
USB
The USB option in the Mouse Settings dialog box is available for USB to PS/2
adapters, RICC/ROC USB and for unsupported operating systems and SUN
Solaris. Use this option if you are sure of the custom acceleration algorithm you are
using, or have been informed so by customer support.
22.9.3.1 Advanced – Mouse Emulation
In the Advanced Mouse settings, you can set the type of mouse that you would like
Smart 108/116 IP to emulate. We recommend not changing the advanced settings
34
SMART 108/116 IP
unless there is erratic mouse behavior (the mouse is making random clicks and
jumping arbitrarily around the screen).
Click the Mouse Emulation dialog box appears see Figure 31.
Figure 31 Mouse Emulation dialog box
Select the mouse connected to the Local Console port on the Smart 108/116 IP, e.g.
if the local mouse is a non-Microsoft 2 button mouse, select Standard Mouse and
uncheck Microsoft Mouse.
Max Rate - this defines the maximum mouse report rate. For Sun Solaris the
default value is 20 in order to support older Sun versions.
22.10 Switching to a different server/device
To connect to a different server/device:
1. From the Toolbar, click . A list of connected servers/devices appears.
2. Click the desired server. The screen of the server appears.
22.11 Disconnecting the remote session
To disconnect the session, on the Toolbar, click . The Login page appears. You
can re-login or close the browser window.
23. Troubleshooting - Safe mode
From the Safe mode you can:
Restore factory defaults - When you cannot access the system e.g. you have
forgotten the Username or Password, restore factory defaults from the Safe mode.
(Section 20 on page 24 explained how to restore factory settings from the Web
interface).
35
USER GUIDE
Restore the device firmware – If during a firmware update there is a power
failure and you can no longer access the system you can restore the device
firmware from the Safe mode.
23.1 Entering Safe mode
To enter Safe mode:
1. Press and hold down the Local button for 3-4 seconds and at the same time
power up the Smart 108/116 IP. The device boots up in Safe mode.
2. Wait until the unit finishes booting (1-2 minutes).
3. You need to know the IP address of the Smart 108/116 IP. The IP address
depends on whether there is a DHCP server on the network. If there is, the
DHCP server assigns an IP address to the Smart 108/116 IP. If there is no
DHCP server, the unit boots with the static IP address 192.168.2.155. See
Figure 32 for an overview of this procedure.
Follow the instructions in the user
guide to boot the unit into Safe Mode
Is DHCP Server
present in the connected
LAN?
Yes
IP address is assigned by
the DHCP server
To access the configuration page of the unit, open Internet Explorer 6.0 or higher and type:
http://IPaddress/config (*Note: Safe mode is HTTP, not HTTPS)
Default user: admin
Default password: SAFEmode (case sensitive)
Figure 32 Safe mode procedure
No
36
Device IP is:
192.168.2.155
SMART 108/116 IP
Open Internet Explorer and type the following into the Address dialog box:
http://IP address/config. (Do not start the address with https). The Login page
appears, see Figure 33.
Figure 33 Login page
4. Type username: admin , password: SAFEmode. (Case sensitive). (This
username and password works only in Safe mode). A menu appears, see Figure
34.
Figure 34 Safe mode menu
23.2 Restoring factory defaults
To restore factory defaults:
1. From the menu choose Restore Factory Settings. A warning appears see
Figure 35.
Figure 35 Warning
37
USER GUIDE
2. Click . A further warning appears, see below.
Figure 36 Warning
3. Click OK, the factory defaults are restored. When the process finishes Figure 37
appears.
Figure 37 Reboot
4. Click Reboot to restart the unit.
23.3 Restoring the device firmware
Contact Minicom Technical Support support@minicom.com, to receive the
Upgrade firmware required to restore the device firmware. Save the Upgrade
firmware on the hard disk of a computer connected to the network.
To restore the device firmware:
1. From the Safe mode menu choose Firmware Upgrade.
2. Locate the Upgrade firmware and click Install, then click Start Upgrade. The
firmware upgrades. When the process finishes Figure 38 appears.
3. Click Reboot to restart the unit.
Figure 38 Reboot
38
SMART 108/116 IP
Section II
Section II explains how to operate the Smart 108/116 IP Switching system locally
(sections 24 and 25) and how to upgrade the Smart 108/116 IP firmware (section
0). Section 27 deals with troubleshooting.
24. Switching between computers
Switch between the connected computers by either:
· Keyboard hotkeys
· The OSD (On Screen Display)
24.1 The keyboard hotkeys
To switch to the next computer forwards press Shift then, +. Release Shift, before
pressing +.
To switch to the next computer backwards press Shift then, -. Release Shift, before
pressing -.
Note! With a US English keyboard you can use the + key of the alphanumeric
section or of the numeric keypad. With a Non-US English keyboard only use the +
key of the numeric keypad.
25. The OSD
To display the OSD:
1. Ensure there is no remote user connected. To disconnect the remote user press
the Local button on the Smart 108/116 IP.
2. Press Shift twice. The OSD Main window appears. See Figure 39. Lines with
yellow text show active computers. Lines with blue text show inactive
computers. The Type column indicates a computer “C” is connected to the port.
Port number
appears here
Instruction
keys
Figure 39 OSD Main window
39
C=computer
USER GUIDE
25.1 Navigating the OSD
To navigate up and down use the Up and Down arrow keys.
To jump from one column to the next (when relevant) use the Tab key.
To exit the OSD or return to a previous window within the OSD press Esc.
25.2 Selecting a computer
To select a computer:
1. Navigate to the desired computer line.
Or, type the port number of the desired computer.
2. Press Enter. The selected computer is accessed. A Confirmation label appears
showing which computer is accessed.
Note! When the OSD is displayed you cannot select computers using the keyboard
hotkeys.
25.3 The OSD settings - F2
Press F2. The OSD Settings window appears see Figure 40.
Figure 40 Settings window
Note! When the OSD is password protected (explained below) only the
Administrator has access to the F2 settings window.
40
SMART 108/116 IP
25.3.1 The General settings
With the red line on the word GENERAL, press Enter. The General settings
window appears see Figure 41.
Figure 41 General Settings window
From this window you can do the following:
25.3.1.1 Security
The OSD comes with an advanced password security system that contains 3
different security levels. Each security level has different access rights to the
system.
These levels are as follows:
25.3.1.2 Administrator (Status A)
The Administrator can:
· Set and modify all Passwords and security profiles
· Fully access any computer
· Use all OSD functions
25.3.1.3 Supervisor (Status S)
The Supervisor can:
· Fully access any computer
· Access the following OSD functions only –F4 Scan, F5 Tune and F6
Moving the Confirmation label.
25.3.1.4 User (Status U)
There are 6 different Users in the Smart 108/116 IP system. Each User has a Profile
set by the Administrator that defines the access level to different computers. There
are 3 different access levels - explained on page 45.
41
USER GUIDE
25.3.1.5 Activating password protection
By default OSD access is not password protected. Only the Administrator can
password-protect the OSD or disable password protection.
To do so:
1. In the General settings window navigate to the Security line.
2. Press the Space bar to toggle between Security On and Off. The password
dialog box appears.
3. Type the Administrator’s password (default is “admin”).
4. Press Enter. The new security status is set.
25.3.1.6 Changing the OSD hotkey
By pressing Shift, Shift the OSD appears. You can replace Shift, Shift with any of
the following:
· Ctrl, Ctrl
· Ctrl, F11
· Print Screen
To change the hotkey:
1. Navigate to the Hotkey line.
2. Press the Space bar to toggle between options. To display the OSD in future
press the new hotkey.
25.3.1.7 Autoskip
With the Autoskip feature, the arrow keys only access the active computer lines on
the OSD. When Autoskip is Off, The arrow keys access both active and inactive
computer lines.
To change the Autoskip setting:
1. Navigate to the Autoskip line.
2. Toggle between the options using the Space bar.
25.3.1.8 Serial port
This option is disabled in Smart 108/116 IP. Leave this option on its default setting
ON.
42
SMART 108/116 IP
25.3.1.9 Changing the Keyboard language
The keyboard is preset to US English; this can be changed to French (FR) or
German (DE), as follows:
1. Navigate to the Keyboard language line.
2. Toggle between the options using the Space bar.
25.3.1.10 Editing the Switch name
You can substitute up to 18 characters in the line. A space constitutes a character.
When there is more than one switch in the system give each Switch’s OSD a
different name.
25.4 F7 Defaults
Press F7 to return the OSD to the factory default settings. Note! All changes made
will be erased.
25.5 The Ports settings
In the Settings window navigate to the Ports line and press Enter. The Ports
settings window appears see Figure 42.
Figure 42 Ports Settings window
25.5.1 Editing the computer name
In this window you can edit the computer names with up to 15 characters. (To
avoid confusion the names given in the OSD should match the names given in the
web configuration).
To erase a character:
Select it and press the Space bar. Blank spaces remain in place of the erased
character.
43
USER GUIDE
To erase an entire line:
Place the cursor at the beginning of the line. Keep the Space bar depressed until
the line is erased.
25.5.2 Keyboard (KB)
The Smart 108/116 IP operates with Windows, Linux, HP UX, Alpha UNIX SGI,
DOS, Novell, MAC-USB or Open VMS.
By default the keyboard mode is set to PS which is suitable for Intel based
computers and UNIX servers connected to ROC/RICCs USB.
For systems with UNIX servers connected to ROC/RICCs PS/2 set the KB column
as follows:
· U1 for HP UX
· U2 for Alpha UNIX, SGI, Open VMS
· U3 for IBM AIX
To change the setting:
1. On the desired line, press Tab to jump to the KB column.
2. Toggle between the options using the Space bar.
25.6 The Time settings
In the Settings window navigate to the Time line and press Enter. The Time
settings window appears see Figure 43.
Figure 43 Time settings window
25.6.1 Scan (SCN) - Label (LBL) - Time out (T/O)
SCN - In the SCN column, change the scan period.
44
SMART 108/116 IP
LBL - In the LBL column, change the display period of the Confirmation label
showing which computer is currently accessed.
T/O - When password protection is activated you can automatically disable the
Management keyboard, mouse and screen after a preset time of non-use. Set this
Timeout period in the T/O column.
To set the above periods:
1. On the desired line press Tab to jump to the desired column.
2. Place the cursor over one of the 3 digits and type a new number. Enter a leading
zero where necessary. For example, type 040 for 40 seconds.
Typing 999 in the LBL column displays the label continuously. Typing 000 –
the label will not appear.
Typing 999 in the T/O column disables the Timeout function. Typing 000 – the
Timeout function works immediately.
Typing 999 in the SCN column displays the screen for 999 seconds. Typing 000
– the computer screen is skipped.
25.7 Users
In the Settings window navigate to the Users line and press Enter. (Note! Users is
only enabled if the security status is set to On, see page 42). The Users settings
window appears see Figure 44.
Figure 44 Users settings window
There are 3 different access levels. These are:
· Y – Full access to a particular computer.
· V –Viewing access only, to a particular computer (No keyboard/mouse
functionality)
45
USER GUIDE
· N – No access to a particular computer – A TIMEOUT label appears if
access is attempted
To give each user the desired access level:
1. Navigate to the desired computer line and User column.
2. Toggle between the options using the Space bar.
25.8 Security
In the Settings window navigate to the Security line and press Enter. (Note!
Security is only enabled if the security status is set to On, see page 42). The
Security settings window appears see Figure 45.
Figure 45 Security settings window
The ‘T’ column on the right hand side stands for Type of access permission.
There can only be 1 Administrator password, 1 Supervisor password, and 6 User
passwords.
To change a user name or password:
1. Navigate to the desired line and column.
2. Type a new user name / password. User authentication is done solely via the
password there is no security significance to the names.
By default the User Profile settings are full access.
25.9 The OSD HELP window – F1
To access the HELP window press F1. The HELP window appears see Figure 46.
46
SMART 108/116 IP
Figure 46 HELP window
Please note!
All the functions set out in the Help window are performed from the Main window.
The Help window is merely a reminder of the hotkeys and their functions.
25.10 Scanning computers – F4
Where necessary adjust the scan time in the Time Settings window, see above.
To activate scanning:
1. Press Shift twice to open the OSD.
2. Press F4. Your screen displays each active computer sequentially, with the Scan
label appearing in the top left corner.
To deactivate scanning:
Press F4.
25.11 Tuning – F5
You can tune the image of any computer screen from the Select Computer window.
To adjust the screen image:
1. Navigate to the computer you wish to adjust.
2. Press F5. The screen image of the selected computer appears, together with the
Image Tuning label.
3. Adjust the image by using the Right and Left Arrow keys.
4. When the image is satisfactory, press Esc.
47
USER GUIDE
Note! Picture quality is relative to distance. The further away a remote computer is
from the Smart 108/116 IP, the lower the image quality, and the more tuning
needed. So place the higher resolution computers closer to the Switch.
25.12 Moving the label – F6
Position the Confirmation label anywhere on the screen.
To position the label from the Main window:
1. Navigate to the desired computer using the Up and Down arrow keys.
2. Press F6. The selected screen image and Identification label will appear.
3. Use the arrow keys to move the label to the desired position.
4. Press Esc to save and exit.
25.13 DDC – F10
Display Data Channel (DDC) is a VESA standard for communication between a
monitor and a video adapter.
Input the DDC information of the monitor connected to the Smart 108/116 IP
switch into the memories of all connected ROC/RICCs when first installing
system.
To input the DDC information:
1. Disconnect the Video cable of all RICCs from the computers. ROCs do not
need to be disconnected.
2. Press Shift twice to open the OSD.
3. Press F10. “Please wait” flashes a few times and disappears. The monitor’s
DDC information is sent to all ROC/RICCs.
4. Reconnect the Video cable of all RICCs.
25.13.1.1 Updating the DDC information
Update the DDC information in any of the following circumstances:
· When replacing the monitor connected to Smart 108/116 IP Switch
· When adding a new ROC/RICC to the system
· When reconnecting an existing ROC/RICC that was temporarily used in a
different system
To update the DDC information, repeat the steps as set out above.
48
SMART 108/116 IP
26. Upgrading the Smart 108/116 IP firmware
With the Smart 108/116 IP Switch Update software you can upgrade the firmware
for the:
· Switch processors
· RICC/ROCs
The Update software enables you to add new features and fix bugs in a quick and
efficient manner. You can also return the OSD to the factory default settings via the
Update software. Install the Update software on any computer, even one not part of
the Smart 108/116 IP system.
26.1 Obtaining the Update software and latest firmware
The Update software and latest firmware for your system are located on our
website at:
http://www.minicom.com/phandlc.htm
The firmware can be downloaded in different ways:
Complete Firmware Package – This includes the firmware for all Smart switches
and RICCS and ROCS.
Firmware Package for Smart Switch models - This includes the firmware for all
Smart switches.
Smart CAT5 Switch Firmware - There are multiple hardware versions of Smart
CAT5 Switch units, each with version specific firmware. On the web page find the
description and table that identifies your version.
Firmware Package for RICC and ROC models – Download a firmware package
for RICC and ROC models (see the table on the web page for the Supported
RICC/ROC models). Or search for and download the specific RICC/ROC models
with the correct firmware version.
26.2 System requirements for the Update software
· Pentium II class computer with 256 MB RAM and 10 MB free Hard Drive
space.
· Free Serial port.
· Windows 2000 or later.
26.3 Connecting the Smart 108/116 IP System
To update the firmware the Smart 108/116 IP system must be connected and
switched on.
49
USER GUIDE
26.4 Connecting the RS232 Download cable
To run the Update software, connect the RS232 Download cable (p/n 5CB40419)
to the computer containing the software, and to the Smart 108/116 IP Switch Flash
port see Figure 47.
SERIAL
10 11 12 13 14 15 169
1 2 3 4 5 6 7 8
LAN
0
POWER
100-240 VAC 50/60 Hz
I
CONSOLE
RS232 Download
cable
FLASH
To Flash
connector
Update software
installed here
M
O
C
I
N
I
M
RoC/RICCs
to servers
M
O
C
I
N
I
M
Figure 47 RS232 cable
26.5 Installing the software
To install the Update software:
1. Download the software from the Support section of Minicom’s website.
2. Install the software on the computer’s hard drive.
26.6 Starting and configuring the Update software
1. Select Start/Programs/Smart IP Switch Update/Smart IP Switch Update or
click the shortcut icon on the Desktop . The Smart IP Switch
Update window appears. See the figure below.
50
Smart 108/116
IP Switch
RoC /
RICCs
Upgrade
Status bar
SMART 108/116 IP
Current status of
device
Figure 48 Smart 108/116 IP Switch Update window
The table below explains the functions of the buttons and dialog boxes in the
Update window.
Button or box Function
Selects all RICC/ROCs
Unselects selected RICC/ROCs
Starts firmware download
Displays the firmware version numbers
Displays the hardware version numbers
Cancels selected function
System time
Displays communication status between the
upgrade software and the Smart 108/116 IP.
Choose Options/Get Status to refresh the
status
Name of Update file
2. To change the Com Port from the Options menu choose Com Port. The Com
Port Dialog box appears. See Figure 49.
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USER GUIDE
Figure 49 Com Port Dialog box
3. Choose the Com Port the RS232 Serial cable is connected to and click OK.
26.7 Verifying the version numbers
Before upgrading the firmware, you must first verify which firmware and hardware
versions you have.
26.7.1 Smart 108/116 IP Switch version
To verify the Smart 108/116 IP Switch version:
1. Select the 108/116 IP Switch check box.
2. Click . The firmware versions of the Translator, Master and
OSD appear, see Figure 50.
Figure 50 Firmware version report
3. Click . The hardware version of the Translator appears, see
Figure 51.
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SMART 108/116 IP
Figure 51 Hardware version report
26.7.2 RICC/ROC version
Before you can tick a RICC/ROC, you must unselect the 108/116 IP Switch check
box.
To verify the RICC/ROC version number:
1. Check one or more or all of the RICC/ROCs.
2. Click . The firmware version number appears.
3. Click . The hardware version number appears.
When “Not responding” appears, there is no computer connected, or it is switched
off.
26.8 Obtaining new firmware
Download the latest firmware for your system from www.minicom.com.
26.8.1 Updating the firmware
Warning!
Never switch off any computer connected to the Smart 108/116 IP system
during the updating process.
To update the firmware:
1. Select the option to update Smart 108/116 IP switch or the RICC/ROCs.
2. From the File menu, choose Open. The Open dialog box appears. See
Figure 52. The Smart 108/116 IP switch update is a .min file. The
RICC/ROC update is a .hex file.
3. Navigate to the folder that contains the firmware update file. You may only
see the files that match the file selection mask. When the firmware is
contained in a Firmware Package, select the package. The package comes
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USER GUIDE
with a .min extension. The correct firmware is automatically selected
according the Switch or RICC/ROCC chosen in step 1 above. The file
extension for specific devices is .hex.
Figure 52 Open dialog box
4. Open the file.
5. Click Start. The Smart 108/116 IP Switch Update flashes the firmware. On
completion the firmware version number appears.
Note! If the status of the device is busy - see the bottom of Figure 48 - the system
cannot be upgraded. To free the device choose Options/Advanced/Reset. The
device resets and the status is now free. Click Start.
6. Check that the updated version number is correct by pressing .
26.9 Restoring factory settings
You can restore the OSD to the factory settings from the Update software.
Note! All changes made (passwords, access rights, names etc.) will be removed.
To restore the OSD factory settings:
Select Options/Advanced/Set default. The OSD returns to the factory default
settings.
(You can also restore the OSD from the OSD (F7), see page 43).
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SMART 108/116 IP
27. Update software - Troubleshooting
This section covers:
· Communication Error message
· Electricity failure
27.1 Communication Error message
When updating a unit and a Communication Error message appears, do the
following:
1. Check that the RS232 Serial cable’s RS232 connector is connected to the
Switch’s Flash port.
2. Check that the RS232 Serial cable’s DB9F connector is connected to the
laptop’s Serial port.
3. Verify there is no Remote session in progress by pressing the Local button.
4. Restart the update process.
27.2 Electricity failure
When the electricity fails while updating the Smart 108/116 IP firmware, do the
following:
If the electricity fails during the firmware update of the Switch, a Communication
Error message appears. Simply resume the firmware update by opening the folder
that contains the firmware update file and continue from there.
If the electricity fails during the firmware update of the RICCs a Not Responding
or Upgrade Error message appears. Restart the upgrade from the beginning.
(For electricity failure during a firmware upgrade of the digital part of the Smart
108/116 IP, see page 31).
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USER GUIDE
28. Technical specifications
Target Server
DOS, Windows, Novell, Linux, SUN Solaris for PC
Operating systems
Resolution
Video and mouse synchronization
Security
Connections
Client Computer
Windows 2000 or higher with Internet Explorer 6.0 and
later or Firefox 3.0
Linux x86 with Firefox 3.0
Target Server
Up to 1600 x 1200 @ 85Hz
Client Computer
Recommended - resolution should be higher than on
Target Server
Both auto and manual modes
256-bit SSL encryption
Ethernet – RJ45 – 10/100 Mbit/sec autosensing
Serial – RJ45
Local KVM connection – Screen HDD15,
Keyboard./Mouse – MiniDIN6
Flash – RJ11
Server – RJ45
Weight
Dimensions (H x D x W)
Power input
Operating temperature
Storage temperature
Humidity
Connections
Power
Product weight
Shipping weight
Dimensions
2.54Kg / 5.6lbs
44 x 220 x 431 mm / 1.6 x 8.66 x 17"
100 – 240 VAC, 0.8 A, 50 / 60 Hz.
0°C to 40°C / 32°F to 104°F
-40°C to 70°C / -40°F to 158°F
80% non condensing relative humidity
ROC PS/2 ROC USB
VGA - HDD15
KM - MiniDin6
System - RJ45
From Keyboard port From USB port
65 x 25 x 25mm / 0.21 x 0.08 x 0.08”
VGA - HDD15
KM - USB
System - RJ45
100g / 0.20lb
172g / 0.38lb
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SMART 108/116 IP
29. Video resolution and refresh rates
Hz →
640x480
720x400
800x600
1024x768
1152x864
1152x900
1280x720
1280x768
1280x960
1280x1024
1600x1200
56 60 65 66 70 72 73 75 76 85 86
x x x x x x
x x
x x x x x x
x x x x x x x
x
x x
x
x x
x x
x x x x x
x x x x x
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USER GUIDE
30. Safety
This device contains no serviceable parts. Any servicing of the device must be
performed by an authorized Minicom technician in a Minicom authorized Service
Center.
31. User guide feedback
Your feedback is very important to help us improve our documentation. Please
email any comments to: ug.comments@minicom.com
Please include the following information: Guide name, part number and version
number (as appears on the front cover).
32. WEEE compliance
WEEE Information for Minicom Customers and Recyclers
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and
implementing regulations, when customers buy new electrical and electronic
equipment from Minicom they are entitled to:
· Send old equipment for recycling on a one-for-one, like-for-like basis (this
varies depending on the country)
· Send the new equipment back for recycling when this ultimately becomes
waste
Instructions to both customers and recyclers/treatment facilities wishing to obtain
disassembly information are provided in our website www.minicom.com.
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SMART 108/116 IP
"Server Busy ask
Appendix 1: SNMP Events table
The table below lists all events recorded.
Event Text Code Comment
"System Boot" 1010 Reported upon device boot up.
for disconnect..."
"User login
succeeded"
"Login failed
wrong user
name or
password"
"Login not
succeeded
server busy"
"Logout" 1070 User Logout (end of remote access session).
"Disconnected
by another user"
"Hardware
Failure"
"Hard reset
power cycle
command"
"Viewer login" 1230 User connected in view-only mode (while another user is connected in a
1030 Attempt to connect when another user is already connected. The 2nd user has
permission for takeover, sent before the 2nd user actually takes over the
session.
1040 On every successful user login to the device.
1050 Login failed due to wrong user name or password.
1060 Login denied since a user with higher permission is connected (takeover not
allowed).
1110 Takeover has been successfully performed; the previous user has been
disconnected.
1200 Device internal hardware failure. Try disconnecting any other attached device
and re-boot. If problem persists contact technical support.
1220 Power cycle command issued, only relevant when a special power-cycle
product is attached to the device (e.g., KBPower).
regular session).
"Viewer logout" 1240 User connected in view-only mode has disconnected.
"Global access
disabled "
“Block User
Account”
Successful User
Login
Login is not
successful –
wrong user
access level.
Wrong user
name or
password
1250 Device has been blocked for access by an administrator; remote access is
disabled until the device is unblocked.
1260 User blocked due to too many login attempts failure per policy in
configuration.
2010 Successful User Login CONF_USER_EVENT_LOGIN_SUCCEEDED
2020 Login is not successful – wrong user access level.
CONF_USER_EVENT_LOGIN_NOT_SUCCEEDED_WRONG_LEVEL
2030 Wrong user name or password. Login is not successful.
CONF_USER_EVENT_LOGIN_NOT_SUCCEEDED_WRONG_USER_NAME_OR_PASSWOR
D
59
Event Text Code Comment
Login is not
successful
because server
is busy.
DHCP server
setting has been
changed
Network IP
address changed
Network Subnet
Mask changed
Network Default
Gateway
changed
User Logged out
from Config
TCP Port was
changed
Remote Access
type was
changed
Security settings
changed
Restore default
factory settings
successful
Restore default
factory settings
failed
Firmware
Upgrade
successful
Firmware
Upgrade failed
2040 Login is not successful because server is busy.
CONF_USER_EVENT_LOGIN_NOT_SUCCEEDED_SERVER_BUSY
2060 DHCP server setting has been changed
CONF_DHCP_CHANGED
2070 Network IP address has been changed CONF_IP_CHANGED
2080 Network Subnet Mask has been changed CONF_SNMASK_CHANGED
2090 Network Default Gateway has been changed CONF_DG_CHANGED
2100 User Logged out from Config CONF_LOG_OUT
2110 TCP Port was changed CONF_TCP_PORT_CHANGED
2120 Remote Access type was changed CONF_REMOTE_ACCESS_CHANGED
2140 CONF_SECURITY_CHANGED
2150 CONF_RESTORE_FACTORY_OK
2160 CONF_RESTORE_FACTORY_FAILED
2170 CONF_UPGRADE_OK
2180 CONF_UPGRADE_FAILED
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SMART 108/116 IP
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