Milestone XProtect Smart Client User Manual
Milestone Systems
XProtect® Smart Client 2014
User's Manual
Milestone XProtect® Smart Client
2014
User's Manual
www.milestonesys.com Contents
Contents
THE MAIN WINDOW ....................................................................... 12
THE XPROTECT SMART CLIENT WINDOW ............................................................ 13
Panes ................................................................................................................................... 13
Tabs ..................................................................................................................................... 14
Views ................................................................................................................................... 14
Task buttons ....................................................................................................................... 15
Application buttons ............................................................................................................ 15
FIRST TIME USE ............................................................................. 16
INSTALL XPROTECT SMART CLIENT ................................................................... 16
Install from the management server ................................................................................ 16
Install from a DVD .............................................................................................................. 16
THE LOGIN PROCESS ......................................................................................... 17
About the Login window ................................................................................................... 17
About login authorization .................................................................................................. 19
About login to access control systems ........................................................................... 19
Log in and out ..................................................................................................................... 19
Troubleshooting ................................................................................................................. 21
MINIMUM SYSTEM REQUIREMENTS ............................................ 24
WHAT'S NEW IN XPROTECT SMART CLIENT.............................. 25
QUICK GUIDE TO XPROTECT SMART CLIENT ............................ 27
THE PLAYBACK/SEQUENCE EXPLORER TAB ....................................................... 27
CURRENT VIEW ................................................................................................. 27
TIMELINE .......................................................................................................... 28
PLAYBACK ................................................................................................ ....... 28
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CHANGE TIMELINE SPAN .................................................................................... 28
COPY/PRINT IMAGE ........................................................................................... 28
ZOOM .............................................................................................................. 28
FULL SCREEN ................................................................................................... 29
GET TO KNOW THE XPROTECT SMART CLIENT ........................ 30
USER RIGHTS DETERMINE THE WAY YOU WORK ................................................... 30
View version and plug-in information .............................................................................. 30
ABOUT LIVE VIDEO ............................................................................................ 31
MANUAL RECORDING OF VIDEO .......................................................................... 32
ABOUT RECORDED VIDEO .................................................................................. 32
ENTER SETUP MODE .......................................................................................... 34
SELECT A VIEW ................................................................................................. 34
VIEW IN FULL SCREEN ....................................................................................... 35
COPY SINGLE IMAGES ....................................................................................... 35
THE BASICS ................................................................................... 36
THE LIVE TAB ................................................................................................... 36
THE PLAYBACK TAB.......................................................................................... 37
SETUP MODE ................................ ................................ .................................... 38
THE CAMERA TOOLBAR ..................................................................................... 39
KEYBOARD SHORTCUTS .................................................................................... 39
SERVER STATUS AND INTERCONNECTED HARDWARE RETRIEVAL JOBS .................. 40
THE SYSTEM MONITOR TAB ............................................................................... 41
MILESTONE FEDERATED ARCHITECTURE ............................................................ 42
SURVEILLANCE SYSTEM DIFFERENCES ................................................................ 42
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GET HELP ....................................................................................... 43
DEFINING YOUR VIEWS ................................................................ 44
VIEWS .............................................................................................................. 44
About views ........................................................................................................................ 44
Private and shared views .................................................................................................. 44
Add content to views ......................................................................................................... 45
Create and manage views ................................................................................................. 48
Search for views and cameras .......................................................................................... 51
Send video between views ................................................................................................ 53
Change cameras in views ................................................................................................. 53
Swap cameras .................................................................................................................... 54
Frequently asked questions: views .................................................................................. 54
CAMERAS ........................................................................................................ 55
Add a camera to a view ..................................................................................................... 56
Camera names and colored indicators ............................................................................ 56
Virtual joystick and PTZ overlay button........................................................................... 57
Camera settings ................................................................................................................. 57
Keyboard shortcuts and overlay buttons ........................................................................ 63
Sound notifications ............................................................................................................ 63
Frequently asked questions: cameras ............................................................................. 63
AUDIO .............................................................................................................. 64
About audio ........................................................................................................................ 64
Audio settings .................................................................................................................... 64
Talk to an audience ............................................................................................................ 65
Frequently asked questions: audio .................................................................................. 66
MAPS .............................................................................................................. 67
Introduction to maps.......................................................................................................... 67
Map settings ....................................................................................................................... 71
The toolbox ......................................................................................................................... 72
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The right-click menu .......................................................................................................... 73
The Map Overview window ............................................................................................... 74
Working with maps ............................................................................................................ 74
Frequently asked questions: maps .................................................................................. 81
THE CAMERA NAVIGATOR .................................................................................. 81
About the camera navigator .............................................................................................. 82
Camera navigator settings ................................................................................................ 82
Using the camera navigator .............................................................................................. 83
HOTSPOTS ....................................................................................................... 84
About hotspots ................................................................................................................... 84
Add a hotspot to a view ..................................................................................................... 84
Hotspot settings ................................................................................................................. 84
SMART WALL ................................................................................................ ... 84
About Smart Wall ............................................................................................................... 85
View Smart Wall content ................................................................................................... 85
Add a Smart Wall to a view ............................................................................................... 85
Drag cameras onto a Smart Wall ...................................................................................... 86
Send Video from a view to a Smart Wall .......................................................................... 87
Send video from a Smart Wall to a view .......................................................................... 88
Change the layout of a Smart Wall monitor..................................................................... 88
Remove content from a Smart Wall .................................................................................. 89
CAROUSELS ..................................................................................................... 90
About carousels ................................................................................................................. 90
Add a carousel to a view ................................................................................................... 90
Carousel settings ............................................................................................................... 91
MULTIPLE WINDOWS ......................................................................................... 91
Send a view between displays .......................................................................................... 92
Frequently asked questions: multiple windows ............................................................. 93
MATRIX ............................................................................................................ 93
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About Matrix ....................................................................................................................... 93
Settings ............................................................................................................................... 94
Add Matrix content to a view ............................................................................................ 95
Manually send video to a Matrix recipient ....................................................................... 95
XPROTECT SMART CLIENT OPTIONS .................................................................. 95
Application options ............................................................................................................ 95
Panes options ..................................................................................................................... 98
Functions options .............................................................................................................. 98
Timeline options ................................................................................................................. 99
Export options .................................................................................................................. 100
Joystick options ............................................................................................................... 100
Keyboard options ............................................................................................................. 102
Alarm options ................................................................................................................... 102
Advanced options ............................................................................................................ 102
Language options ............................................................................................................ 105
USE AN HTML PAGE FOR NAVIGATION ................................ ............................. 105
VIEWING ....................................................................................... 109
DIGITAL ZOOM ................................................................................................ 109
About digital zoom ........................................................................................................... 109
Use digital zoom ............................................................................................................... 109
Frequently asked questions: digital zoom .................................................................... 110
PTZ AND 360º LENS IMAGES............................................................................ 111
360° lens images .............................................................................................................. 111
PTZ images ....................................................................................................................... 112
BOOKMARKS .................................................................................................. 114
About bookmarks ............................................................................................................. 114
The Bookmark window .................................................................................................... 114
Add or edit bookmarks .................................................................................................... 115
MANUALLY ACTIVATE OUTPUT ......................................................................... 115
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PRIVACY MASKS ............................................................................................. 116
BOUNDING BOXES ........................................................................................... 117
VIEW RECORDED VIDEO USING INDEPENDENT PLAYBACK .................................... 117
INVESTIGATING INCIDENTS ....................................................... 119
TIME NAVIGATION ........................................................................................... 119
The timeline buttons and controls ................................................................................. 119
The timeline ...................................................................................................................... 120
Playback date and time ................................................................................................... 121
Date and time navigation ................................................................................................. 121
Time selection .................................................................................................................. 121
Playback Speed ................................................................................................................ 121
Play buttons ...................................................................................................................... 121
Navigation buttons ........................................................................................................... 122
Time span .......................................................................................................................... 122
Bookmarks in the timeline .............................................................................................. 122
RETRIEVE DATA FROM MILESTONE INTERCONNECT ........................................... 122
SEQUENCE EXPLORER .................................................................................... 123
About the Sequence Explorer ......................................................................................... 123
The timeline ...................................................................................................................... 129
Navigating sequences ..................................................................................................... 129
PRINT EVIDENCE ............................................................................................. 131
TAKE A SNAPSHOT .......................................................................................... 132
SEARCH RECORDED VIDEO .............................................................................. 133
Search using the Recording Search pane ..................................................................... 133
Search using the Smart Search pane............................................................................. 134
EVIDENCE LOCK ............................................................................................. 136
About evidence locks ...................................................................................................... 136
Create evidence locks...................................................................................................... 136
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View existing evidence locks .......................................................................................... 137
Edit evidence locks .......................................................................................................... 137
Play back video with evidence locks ............................................................................. 138
Export evidence locks ..................................................................................................... 138
Delete evidence locks ...................................................................................................... 138
Evidence lock settings .................................................................................................... 139
Evidence lock filters......................................................................................................... 139
Evidence lock status messages ..................................................................................... 140
EXPORTING EVIDENCE ............................................................... 141
THE EXPORT WINDOW ..................................................................................... 141
XProtect format settings ................................................................................................. 142
Media player format settings .......................................................................................... 143
Still images settings......................................................................................................... 144
ABOUT EXPORTING STORYBOARDS .................................................................. 145
EXPORT A VIDEO CLIP, AUDIO, XPROTECT DATA OR A STILL IMAGE ..................... 145
Export items directly from the Export window ............................................................. 146
Export a storyboard ......................................................................................................... 146
FREQUENTLY ASKED QUESTIONS: EXPORTING ................................................... 147
EVENTS AND ALARMS ................................................................ 149
ALARMS ......................................................................................................... 149
About alarms .................................................................................................................... 149
The Alarm Manager tab ................................................................................................... 149
Filter alarms ...................................................................................................................... 152
Alarms on maps ............................................................................................................... 153
EVENTS ......................................................................................................... 154
Manually activate an event .............................................................................................. 154
WORKING WITH ALARMS .................................................................................. 154
View and edit details of an alarm .................................................................................... 154
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Acknowledge an alarm .................................................................................................... 155
Disable an alarm ............................................................................................................... 155
Ignore an alarm ................................................................................................................. 155
Print a report with alarm information ............................................................................. 156
View alarm reports ........................................................................................................... 156
Filter alarms ...................................................................................................................... 156
ACCESS CONTROL ..................................................................... 157
ABOUT ACCESS CONTROL INTEGRATION ........................................................... 157
ABOUT ACCESS CONTROL ON THE LIVE TAB ...................................................... 157
ABOUT THE ACCESS CONTROL TAB ................................................................. 158
ABOUT THE ACCESS REQUEST NOTIFICATIONS .................................................. 160
XPROTECT SMART CLIENT – PLAYER ...................................... 162
ABOUT THE XPROTECT SMART CLIENT – PLAYER ............................................. 162
QUICK GUIDE TO THE XPROTECT SMART CLIENT – PLAYER ............................... 162
WORK WITH VIEWS IN THE XPROTECT SMART CLIENT – PLAYER ........................ 162
OPEN DATABASE WIZARD ............................................................................... 163
VERIFY SIGNATURES ....................................................................................... 164
SCRIPTING ................................................................ ................... 165
SCRIPTING ..................................................................................................... 165
GLOSSARY OF TERMS................................................................ 168
INDEX ............................................................................................ 174
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The main window
Target audience for this manual
This manual is aimed at users of the Milestone XProtect Smart Client.
This manual provides detailed descriptions of XProtect Smart Client installation, configuration and use.
It also provides a number of targeted “how-to” examples, guiding users through completing common
tasks in the XProtect Smart Client .
Note that depending on the type of Milestone surveillance system you connect to, depending on your
user rights, and depending on your role in your organization, some features in the XProtect Smart
Client may not be available to you. Ask your system administrator if in doubt.
If you know that your surveillance system administrator has already configured the necessary views
for you, you may skip parts of this manual. After installing and logging in to your XProtect Smart Client,
you can proceed straight to this manual’s chapters about viewing live and recorded video. Consult
your surveillance system administrator if in doubt.
Information for XProtect Analytics Users
If your organization uses the XProtect Analytics solution, which provides an intelligent yet highly
intuitive solution for video content analysis tasks such as license plate recognition, perimeter
protection, left objects detection and more, you can view video together with analytics data in XProtect
Smart Client. Viewing of such analytics data in XProtect Smart Client is not covered in this manual.
For more information, see the separate documentation for XProtect Analytics, available from
www.milestonesys.com.
Information for XProtect Transact Users
If your organization uses the XProtect Transact add-on solution for handling loss prevention through
video evidence combined with PoS or ATM transaction data, you can view video together with timelinked transaction data in the XProtect Smart Client. Viewing of such transaction data in XProtect
Smart Client is not covered in this manual. For more information, see the separate documentation for
XProtect Transact, available from www.milestonesys.com.
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Copyright, trademarks and disclaimer
Copyright, trademarks and disclaimer
Copyright
2014 Milestone Systems A/S.
Trademarks
XProtect is a registered trademark of Milestone Systems A/S.
Microsoft and Windows are registered trademarks of Microsoft Corporation. App Store is a service
mark of Apple Inc. Android is a trademark of Google Inc.
All other trademarks mentioned in this document are trademarks of their respective owners.
Disclaimer
This text is intended for general information purposes only, and due care has been taken in its
preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should be
construed as constituting any kind of warranty.
Milestone Systems A/S reserve the right to make adjustments without prior notification.
All names of people and organizations used in the examples in this text are fictitious. Any resemblance
to any actual organization or person, living or dead, is purely coincidental and unintended.
This product may make use of third party software for which specific terms and conditions may apply.
When that is the case, you can find more information in the file
3rd_party_software_terms_and_conditions.txt located in your Milestone surveillance system
installation folder.
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Copyright, trademarks and disclaimer
The main window
The XProtect Smart Client provides you with access to surveillance systems. The XProtect Smart
Client must be installed locally on your computer.
In the XProtect Smart Client window (on page 13), you view live video on the Live tab of the XProtect
Smart Client, and recorded video on the Playback tab. When you select the Live tab, your XProtect
Smart Client connects to the surveillance system server, and displays live video from cameras in the
selected view.
If your computer has more than one physical display attached, you can send individual views to
separate windows (see "Multiple windows" on page 91) letting you watch more than one view at a
time.
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1. Title bar
2. Workspace toolbar (see
"Task buttons" on page
15)
3. Application toolbar
4. View (see "Views" on
page 14)
5. Position in a view (see
"Views" on page 14)
6. Tabs (on page 14)
7. Panes (on page 13)
8. Application buttons (on
page 15)
9. Timeline (see "The
timeline" on page 120)
The XProtect Smart Client window
Panes
Panes give you access to the majority of the XProtect Smart Client features. The panes you see
depend on your XProtect Smart Client configuration and on your task.
Panes can be minimized to save space and to give a better overview of the panes you use. Click the
Minimize/expand icon on the title bar of the pane to minimize or expand it.
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The main window
Tabs
The XProtect Smart Client has the following main areas:
The Live tab (on page 36) for viewing live video
The Playback tab (on page 37) for viewing recorded video
The Sequence Explorer tab (see "Sequence Explorer" on page 123) for navigating video
sequences and bookmarks
The Alarm Manager tab (on page 149) for investigating incidents and alarms
The System Monitor tab (on page 41) for viewing system information
If some of the tabs are unavailable, it is because you do not have the rights required to access all the
areas.
Views
About views
The way in which video is displayed in the XProtect Smart Client is called a view. A view can contain
video from up to 100 cameras, depending on your surveillance system. Your XProtect Smart Client
can handle an unlimited number of views, allowing you to switch between video from various groups of
cameras. Each view's layout can be customized to fit its content. To help you maintain an overview, all
views are placed in folders called groups. A group can contain any number of views and, if required,
subgroups.
Views can be private or shared with other users (see "Private and shared views" on page 44).
In addition to video, views can display web pages and still images (for example, mugshots). For some
surveillance systems, views can even display data from other applications (such as receipts from a
cash register) alongside video.
Your user settings, including information about your views, are stored centrally on the surveillance
system server, so you can use your views, private as well as shared, on any computer that has a
XProtect Smart Client installed, provided you log in with your own user name and password.
Example: XProtect Smart Client displaying a view with video from four different cameras (a 2x2 view)
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The main window
Task buttons
These are on the XProtect Smart Client toolbar and depend on which tab you are on, for example,
Setup is not available on all tabs. Examples of task buttons:
Setup: click to enter setup mode (see "Enter setup mode" on page 34)
Export: click to export video (see "XProtect format settings" on page 142)
Toggle full screen : click to toggle between full screen (see "View in full screen" on page
35) and a smaller window that you can drag to the size you want.
Application buttons
Application buttons in the toolbar let you select basic XProtect Smart Client actions. From left to right
the buttons are:
Toggle Theme: switch the XProtect Smart Client theme to dark or light
Status: access to the Status (see "Server status and interconnected hardware retrieval
jobs" on page 40) window
Help: access the help system (see "Get help" on page 43), play online video tutorials or view
version number and plug-in information (see "View version and plug-in information" on page
30)
Options: configure XProtect Smart Client settings and behavior (see "XProtect Smart Client
options" on page 95), joysticks, keyboard shortcuts, and language
Log Out: log out (see "The login process" on page 17) of the XProtect Smart Client
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First time use
First time use
Install XProtect Smart Client
You must install XProtect Smart Client on your computer before you can use it. You download
XProtect Smart Client from the surveillance system server and install it on your computer or install
directly from a DVD.
Install from the management server
Before you begin, verify that your computer meets the XProtect Smart Client's minimum system
requirements.
1. Open an Internet Explorer browser (version 6.0 or later) and connect to the management
server using the URL or IP address of that server.
2. On the Welcome page, click Language and select the language you want to use.
3. The XProtect Smart Client setup wizard starts. In the wizard, follow the installation
instructions.
The wizard suggests an installation path. Normally, you can use the suggested installation path.
However, if you have previously used add-on products, such as XProtect LPR, this path might not be
valid anymore (see "MIP Plug-ins" on page 16).
Install from a DVD
1. Verify that your computer meets the XProtect Smart Client's minimum system requirements
(see "Minimum system requirements" on page 24).
2. Insert the surveillance system software DVD, select the required language, and then click
Install XProtect Smart Client.
3. If you receive a security warning (Do you want to run or save this file?, Do you want to run
this software? or similar), accept this (by clicking Run or similar—the exact name depends on
your browser version).
4. The XProtect Smart Client installation wizard starts. In the wizard, follow the installation
MIP Plug-ins
Your XProtect Smart Client may contain a MIP Plug-ins pane. The pane is used for handling plug-in
functionality, typically for third-party applications, which can be controlled through the XProtect Smart
Client.
instructions.
On some surveillance systems, you can add more types of content to views in your XProtect Smart
Client. This may be the case if your organization uses add-on products for increasing the capabilities
of its surveillance system.
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Examples:
XProtect Transact, which is used for tracking transactions from cash registers, ATMs, etc.
linked with video recordings.
By default, in XProtect Smart Client versions earlier than 4.0a, the XProtect Smart Client is installed
in:
C:\Program Files\Milestone\Milestone XProtect Smart Client\
and plug-ins for add-on products are installed in:
C:\Program Files\Milestone\Milestone XProtect Smart Client\plugin
By default, in XProtect Smart Client version 4.0a and later, the XProtect Smart Client is installed in:
C:\Program Files\Milestone\XProtect Smart Client\
and plug-ins for add-on products are installed in:
C:\Program Files\Milestone\XProtect Smart Client\plugin
The change to the default installation path means that if you have plug-ins for add-on products for
XProtect Smart Client versions earlier than 4.0a, these plug-ins may not work with your new XProtect
Smart Client because your new XProtect Smart Client might look for plug-ins in an incorrect location.
If you want your new XProtect Smart Client to work with older plug-ins for add-on products, the
solution is therefore either:
to copy the existing plug-ins from the old default installation path for plug-ins to the new default
installation path for plug-ins
- or to change the XProtect Smart Client installation path to the old default, C:\Program
Files\Milestone\Milestone XProtect Smart Client\, during the installation of your new XProtect Smart
Client.
The login process
About the Login window
The first time you log in, you need to determine whether any views exist. Views determine how video
is displayed and are required in order to be able to use the XProtect Smart Client. One or more views
may already have been created for you, or you may need to create views yourself. Read more about
views—including how to determine if views have already been created for you—in Views (on page 14).
Your user settings (including views) are stored centrally on the surveillance system. This means that
your login can be used on any computer that has a XProtect Smart Client installed and that you can
restore views from your last log-in.
If you encounter a second dialog during login, you need additional login authorization (see "About
login authorization" on page 19) to get access to the XProtect Smart Client.
Log-in settings
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First time use
Name
Description
Computer
Select the computer running the surveillance system server.
Authentication
There are three methods of authentication (the process that verifies
that you are who you claim to be):
Not all surveillance systems (see "Surveillance system differences"
on page 42) support the use of all three authentication methods.
Windows authentication (current user): you are
authenticated through your current Windows login, and you
do not have to specify any user name or password. This is
the default authentication method.
Windows authentication: you are authenticated through
your Windows login, but you need to enter your Windows
user name and password.
Basic authentication: you need to be setup in the
surveillance system with a user name and password.
User name
Only required if the authentication method Windows
authentication or Basic authentication is selected. If using
Windows authentication, type your Windows user name. If using
Basic authentication, type the user name supplied by your
surveillance system administrator. The user name is case-sensitive;
there is a difference between typing, for example, "amanda" and
"Amanda."
Password
Only required if the authentication method Windows
authentication or Basic authentication is selected. If using
Windows authentication, type your Windows password. If using
Basic authentication, type the password supplied by your
surveillance system administrator.
Remember password
Available when using Windows authentication or Basic
authentication. Lets you store your password so you only need to
click Connect the next time you log in.
Security restrictions may apply. If in doubt, consult your surveillance
system administrator.
Auto-login
Restores the default export settings assigned to your profile. If
selected, you will automatically be logged in to the XProtect Smart
Client with your credentials from your last log-in, when you log in to
Windows. If using Windows authentication, you must select
Remember password for the auto-login feature to be available.
Security restrictions may apply. If in doubt, consult your surveillance
system administrator.
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First time use
About login authorization
When you log into the XProtect Smart Client, you may be asked for additional authorization of your
login. You need your supervisor, system administrator or someone else who has the rights to
authorize you to enter their credentials along with yours in the login form. After that, you are good to
go.
If you do not know who can authorize you, ask your supervisor or system administrator.
About login to access control systems
When you log into XProtect Smart Client, you may be asked for additional logins to the access control
systems, if they are configured to do so.
Your login controls which parts of an access control integration, for example doors, that you can
manage and operate.
If you do not know your login credentials for an access control system, ask your system administrator.
The system remembers your login credentials, so you only need to fill out your credentials the first
time you log in or if the login has failed.
Log in and out
1. Open the XProtect Smart Client.
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First time use
2. A splash screen appears for a few seconds while the XProtect Smart Client loads and then the
XProtect Smart Client login dialog appears.
3. Specify your login information, and click Connect.
Tip: If a problem occurs during login, you will receive an error message (see "Troubleshooting"
on page 21).
4. If you have logged in before, you can restore the views you last used. Depending on
configuration, the XProtect Smart Client may ask you if you want to restore the view(s) you last
used. Your options are:
o Main view: If you select this, the view you last used in the XProtect Smart Client 's main
window is restored.
o Detached views: Only available when connecting to selected Milestone surveillance
systems (see "Surveillance system differences" on page 42), and if you used views in
detached windows (see "Multiple windows" on page 91) in your last login. Select this if you
want to restore the views you last used in detached windows.
5. After a short wait, the XProtect Smart Client window opens.
6. To log out of the XProtect Smart Client, simply click the Log Out button in the XProtect Smart
Client title bar.
If you encounter a second dialog during login, you need additional login authorization (see "About
login authorization" on page 19) to get access to the XProtect Smart Client.
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Troubleshooting
If a problem or other issue occurs during login to the XProtect Smart Client, you will see one of the
following error messages:
Your user rights do not allow you to log in at this point in time. User rights may vary
depending on time of day, day of week, etc...
Issue: You have tried to log in at a time when your user rights do not allow you to log in.
What to do: Wait until you are permitted to log in. Consult your surveillance system administrator if in
doubt about your user rights.
You do not have access to any part of the application. Contact the system
administrator.
Issue: You currently have no access rights to any part of the XProtect Smart Client, and therefore you
cannot log in.
What to do: Consult your surveillance system administrator, who will be able to change your access
rights if required.
Authorization failed: You cannot authorize yourself.
Issue: You have entered your own credentials in the Authorized by: field. You cannot authorize
yourself.
What to do: You must contact the person who has authorization rights. This could be your supervisor
or your system administrator. This person must enter his or her credentials to authorize your login.
Authorization failed: You do not have permission to authorize.
Issue: You have tried to authorize a user but you do not have the rights to do so.
What to do: Ask your system administrator to check that you have the necessary rights to authorize
other users or ask someone else with sufficient rights to authorize the user.
Failed to connect. Check the server address.
Issue: It was not possible to connect to the surveillance system server at the specified server address.
What to do: Verify that you have typed the correct server address. Note that the http:// prefix as well
as a port number is required as part of the server address (example: http://123.123.123.123:80, where
:80 indicates the port number). Consult your surveillance system administrator if in doubt.
Failed to connect. Check the user name and password.
Issue: It was not possible to log in with the specified user name and/or password.
What to do: Verify that you have typed your user name correctly, then re-type your password to
ensure it does not contain errors. User names as well as passwords are case sensitive (for example,
there may be a difference between typing "Amanda" and "amanda").
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First time use
Failed to connect. Maximum number of clients are already connected.
Issue: The maximum number of clients allowed to connect to the surveillance system server
simultaneously has been reached.
What to do: Wait for a while before connecting again. If access to the surveillance system is urgent,
contact your surveillance system administrator, who may be able to extend the number of
simultaneously connected clients.
New Client available. Upgrade is recommended/required. The new version can be
downloaded from.
Issue: A new version of the XProtect Smart Client is available. This message is typically accompanied
by information about whether an update is recommended or whether it is a requirement (for example
because important new features will not work in your current XProtect Smart Client version). The
message will typically also contain information about where to download the new version from.
What to do: Follow the advice given in the message. Consult your surveillance system administrator if
in doubt.
Application is not able to start, because two (or more) cameras are using the same
name or ID...
This error message only appears in a very rare scenario, where a backed-up configuration from one
surveillance system is mistakenly used without any modification on another surveillance system. This
can cause different cameras to "fight" over the same identity, and that can in turn block your XProtect
Smart Client's access to the surveillance system. If you see such a message, you cannot correct the
problem. Instead, contact your surveillance system administrator, who will be able to handle the issue.
Some messages will appear in an orange ribbon above your views:
You no longer have permission to do this
Occurs if your time-dependent user rights no longer allow you to do something that you have
previously been able to do. This is because—when connected to certain types of surveillance system
(see "Surveillance system differences" on page 42)—your user rights may vary depending on time of
day, day of week, etc. Therefore, you may well be able to perform the action again at a later stage.
Due to surveillance system settings, your XProtect Smart Client session will expire
within the next [...]
Occurs if your current XProtect Smart Client session is about to end. When connected to certain types
of surveillance system (see "Surveillance system differences" on page 42), your rights to use the
XProtect Smart Client may depend on time of day, day of week, etc.
When that is the case, you will typically see this message a number of minutes or seconds before your
session will be closed; the exact number of minutes/seconds is defined on the surveillance system
server.
No user activity detected recently, your XProtect Smart Client session will expire
within the next [...]
Occurs if you have not used your XProtect Smart Client for a while (the exact time is defined on the
surveillance system server), in which case your XProtect Smart Client session will be closed for
security reasons.
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First time use
When that is the case, this message will typically be presented a number of minutes or seconds before
your session will be closed; the exact number of minutes/seconds is defined on the surveillance
system server.
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Minimum system requirements
Minimum system requirements
For information about the minimum system requirements to the various components of your system,
go to www.milestonesys.com/systemrequirements.
To see which DirectX version you have installed: click Start, select Run... and type dxdiag. When you
click OK, the DirectX Diagnostic Tool window opens. The version information is displayed near the
bottom of its System tab. Should the server require a DirectX update, the latest versions of DirectX
are available from http://www.microsoft.com/downloads/.
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What's new in XProtect Smart
Client
What's new in XProtect Smart Client
If you have previously used the XProtect Smart Client, you may already have noticed one or more new
features in the XProtect Smart Client:
With XProtect Smart Client 2014
Protect video sequences from deletion
With the evidence lock (see "About evidence locks" on page 136) functionality, you can protect
video sequences and other data from deletion, for example, while an investigation or trial is
ongoing.
Dual login authorization
Extra layer of security that may require your login to be authorized (see "About login
authorization" on page 19) by another user.
Improved smart search
Enhanced smart search functionality (see "Smart Search" on page 126) that gives you more
search results in one go and that displays the results in the Sequence Explorer.
Search for cameras and views
New search functionality that allows you to search for specific views (see "Search for views
and cameras" on page 51) of cameras and to select the relevant view or cameras to monitor.
Improved export functionality
You can paste together sequences of evidence from the same camera or from multiple
cameras into one cohesive storyboard (see "About exporting storyboards" on page 145). You
can use the storyboard in the court of law or for internal use.
Toggle between simple and advanced playback timeline
New toggle button that allows you to switch to a more simple timeline (see "The timeline" on
page 120) when you are working with recordings in playback mode.
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What's new in XProtect Smart
Client
With XProtect Smart Client 2013
Multi-window handling
Use a joystick from floating windows (see "Multiple windows" on page 91)
Either individually play back a floating window or synchronize playback of multiple floating
windows
Link floating windows (see "Send a view between displays" on page 92) to the main window to
synchronize time or follow the live or playback tab
Export (see "Export a video clip, audio, XProtect data or a still image" on page 145) from
floating windows
Flexible camera view handling
Adapt the camera view layout and rearrange cameras in a view (see "Change cameras in
views" on page 53) with a simple drag-and-drop
Use the restore function to revert back to your original view layout after a temporary
rearrangement of a view
Swap views (see "Swap cameras" on page 54) in setup mode so cameras can be easily
arranged and optimized before the view is saved
With a single-click, use the snapshot function (see "Take a snapshot" on page 132) to produce
instant visual documentation of an incident or individual persons
Enhanced map navigation
Use multi-selection in the map to open multiple cameras in a floating window (see "Send
cameras from a map to a floating window" on page 75) in one operation, enabling you to find
incidents more quickly
Milestone Interconnect
Retrieve data from interconnected devices (see "Retrieve data from Milestone Interconnect" on
page 122) and see the status on the timeline (see "The timeline" on page 120)
View all retrieval jobs (see "Server status and interconnected hardware retrieval jobs" on page
40) from the Status window
View interconnected hardware (see "How elements interact with maps" on page 68) on a map
Extended PTZ control
Create (see "Manage PTZ presets" on page 113) and edit (see "Edit PTZ presets" on page
113) preset positions for pan-tilt-zoom (PTZ) cameras
Use the PTZ control and digital zoom in carousel views.
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Quick guide to XProtect Smart
Client
The Playback/ Sequence Explorer tab
Full screen
(on page 29)
Current view
(on page 27)
Zoom (on
page 28)
Timeline (on
page 28)
Copy/print
image (on
page 28)
Playback (on
page 28)
Change timeline
span (on page
28)
Quick guide to XProtect Smart Client
The Playback/Sequence Explorer tab
The Playback tab lets you view recorded video from multiple cameras simultaneously.
The Sequence Explorer tab lets you search for particular sequences and play them one at a time.
Current view
If the export contains additional views, you select them by clicking the drop down arrow to the right of
the view name. To access the left pane with more advanced features, click the icon: .
The selected camera is indicated by a blue border.
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Quick guide to XProtect Smart
Client
Timeline
The upper timeline shows activity for the selected camera (indicated by a blue border). The lower
timeline shows the activity for all the cameras in the view.
Gray: No recordings
Pink: Recordings
Red: Recordings with motion
Playback
To play, click the Play Forward button: . When you play recordings the play button changes to a
pause button: .
You can also:
Move the playback speed slider (on the left) to adjust the playback speed (left for slow motion
and right for fast motion).
Click 1x for normal speed.
Use the additional buttons to go to the previous or next image: .
Drag the shuttle slider to change the speed while you are playing the recording. Let go to
pause.
Change timeline span
The label shows you the current timeline span, for example, 1 hour. You can decrease the span to see
more details or you can increase it to get more of an overview of the videos you are watching.
Copy/print image
You can copy or print the current image from the camera toolbar. The toolbar also gives you access to
more advanced features.
Zoom
Use the zoom buttons to zoom in on a particular area of an image. The zoom indicator (in the lower
right corner) shows which part of the image that you are zoomed in on. You can drag the zoom
indicator to navigate to other parts of the image.
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Quick guide to XProtect Smart
Client
Full screen
Click to view in full screen mode. Press the Esc key to return to normal view. To view a camera in full
screen, double-click the camera. Double-click again to go back to normal view.
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Get to know the XProtect Smart
Client
Get to know the XProtect Smart Client
User rights determine the way you work
Your user rights are specified centrally by your surveillance system administrator and these determine
your ability to use particular XProtect Smart Client features.
Basically, your system administrator can restrict your rights to:
Access the XProtect Smart Client
Access each of the tabs: Live, Playback, Alarm Manager, and Sequence Explorer
Use specific features
Create views (views determine the way in which video from one or more cameras is displayed)
View video from specific cameras
The ability to use features of the XProtect Smart Client can vary considerably from user to user. Note
that when connected to certain surveillance systems (see "Surveillance system differences" on page
42), user rights may even vary depending on time of day, day of week, etc. For example, you may only
be able to view video from a particular camera during certain hours Monday-Friday, but not outside
these hours.
View version and plug-in information
Knowing the exact version of your XProtect Smart Client can be important if you require support or
want to upgrade your client. In such cases, you also need to know which plug-ins your XProtect Smart
Client uses.
To view this information, on the XProtect Smart Client toolbar, click Help > About.
The version of your XProtect Smart Client affects which XProtect server version it is compatible with.
The latest XProtect Smart Client is compatible with the latest server version and the previous server
version. For example, XProtect Smart Client 6.0 is compatible with XProtect Enterprise 8.0, XProtect
Enterprise 7.0, XProtect Corporate 4.0, and XProtect Corporate 3.1. However, an older version of the
XProtect Smart Client is not compatible with the latest server version, for example, XProtect Smart
Client 5.5 is not compatible with XProtect Enterprise 8.0.
The XProtect Smart Client plug-in for XProtect Analytics can only run on a 32-bit version of the
XProtect Smart Client. The plug-in cannot run on a 64-bit installation.
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