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Remote Client 3.5
User Manual
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Milestone Remote Client 3.5 User Manual

milestone
XProtect
Remote Client 3.5 User’s Manual

Target Audience for this Document

This document is aimed at users of the Milestone XProtect Remote Client. This document provides users with detailed descriptions of Milestone XProtect Remote Client
features. It furthermore provides a considerable number of targeted “how-to” examples, guiding users through completing common tasks in Milestone XProtect Remote Client.
Note that depending on your user rights and your role in your organization, some features in the Milestone XProtect Remote Client may not be available to you. Ask your surveillance system administrator if in doubt.
RC35-um-5()-080109
www.milestonesys.com Target Audience for this Document

Copyright, Trademarks and Important Information

Copyright
© 2009 Milestone Systems A/S.
Trademarks
XProtect is a registered trademark of Milestone Systems A/S. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other trademarks mentioned in this document are trademarks of their respective owners.
Disclaimer
This document is intended for general information purposes only, and due care has been taken in its preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should be construed as constituting any kind of warranty.
Milestone Systems A/S reserve the right to make adjustments without prior notification. All names of people and organizations used in this document's examples are fictitious. Any
resemblance to any actual organization or person, living or dead, is purely coincidental and unintended.
www.milestonesys.com Copyright, Trademarks and …

Contents

INTRODUCTION.......................................................... 7
System Requirements........................................................................... 7
What are You Able to Do with the Remote Client? ................................ 8
How Can User Rights Affect Your Use of the Remote Client?...................... 8
ACCESSING THE REMOTE CLIENT ............................... 9
Logging In .......................................................................................... 10
Logging in from Different Computers................................................... 11
CREATING VIEWS..................................................... 12
Views/Groups Concept ....................................................................... 12
Private and Shared Groups................................................................. 12
Are any Views in Shared Groups Available? .......................................... 13
Which Types of Groups Can You Create Views in?.................................. 14
Creating Views in Private Groups........................................................ 14
Creating a Private Group.................................................................... 15
Creating a View in a Private Group ...................................................... 15
Adding Cameras to the View............................................................... 16
Creating Views in Shared Groups........................................................ 17
Creating a Shared Group ................................................................... 17
Creating a View in a Shared Group...................................................... 18
Adding Cameras to the View............................................................... 19
Using Your Views on Different Computers .......................................... 20
FURTHER CONFIGURATION ...................................... 21
Which Type of Groups Can You Edit Views in? .................................... 21
Using Static Images in Views.............................................................. 22
Using HTML Pages in Views ................................................................ 22
Renaming Groups ............................................................................... 23
www.milestonesys.com Page 4 Contents
Deleting Groups.................................................................................. 23
Renaming Views................................................................................. 24
Deleting Views.................................................................................... 24
Adjusting Camera Settings ................................................................. 24
Image Quality .................................................................................. 24
Frame Rate...................................................................................... 24
IPIX Split Mode for Fisheye Cameras ................................................... 25
Apply to All...................................................................................... 25
Configuring Joystick Control............................................................... 25
VIEWING LIVE VIDEO .............................................. 28
Selecting a View ................................................................................. 28
Image Bars...................................................................................... 28
Enlarging Images from a Particular Camera .......................................... 29
Output Control.................................................................................... 30
PTZ Control......................................................................................... 30
Point-and-Click Control...................................................................... 30
PTZ Navigation Buttons ..................................................................... 30
PTZ Preset Positions.......................................................................... 30
IPIX PTZ Positions for Fisheye Cameras................................................ 31
VIEWING RECORDED VIDEO..................................... 32
Selecting a View ................................................................................. 32
Enlarging Images from a Particular Camera .......................................... 32
Time Navigation.................................................................................. 33
Master Time ..................................................................................... 33
Browse Buttons ................................................................................ 34
Time Sliders..................................................................................... 34
Playback Slider and Buttons ............................................................... 34
Go To Time...................................................................................... 35
Sequences .......................................................................................... 35
PTZ Control......................................................................................... 36
Navigation by Dragging Inside Fisheye Images ..................................... 36
Navigation Buttons ........................................................................... 36
Presets............................................................................................ 36
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IPIX PTZ Positions for Fisheye Cameras................................................ 37
Printing Images.................................................................................. 37
Troubleshooting................................................................................ 38
Exporting Video .................................................................................. 38
EXPORTING EVIDENCE IN AVI AND JPEG FORMATS .39
KEYBOARD SHORTCUTS............................................ 42
On All Tabs ......................................................................................... 42
On Live Tab Only................................................................................. 42
On Browse Tab Only ........................................................................... 42
LOGGING OUT OF THE REMOTE CLIENT.................... 44
GLOSSARY................................................................ 45
INDEX ...................................................................... 46
www.milestonesys.com Page 6 Contents

Introduction

The Remote Client provides users with access to the surveillance system. It lets users access multiple servers at a time, allowing user access across systems.
The Remote Client does not offer nearly as many features as the Smart Client (see separate manual). However, the Remote Client is accessed through a browser, and run from the surveillance system server; this eliminates the need for installing any client software.
Example of the Remote Client, displaying video from 16 cameras

System Requirements

Operating System Microsoft® Windows® XP Professional (32 bit or 64 bit*) and Windows
Server 2003 (32 bit or 64 bit*), Windows Vista® Business (32 bit or 64 bit*), Windows Vista Enterprise (32 bit or 64 bit*) and Windows Vista Ultimate (32 bit or 64 bit*). If using Windows Vista, the server on which the Remote Client is running must be added as a trusted site in your browser.
CPU Intel RAM Minimum 256 MB (512 MB recommended for larger views, 1 GB
Network Ethernet (100 Mbit or higher recommended). Graphics Adapter AGP or PCI-Express, minimum 1024 x 768 (1280 x 1024 recommended),
Hard Disk Space Minimum 10 MB free. Software DirectX 9.0 or newer.
* Running as a 32 bit service/application.
Tip: To check which DirectX version is installed on a computer, click Start, select Run..., and
type dxdiag. When you click OK, the DirectX Diagnostic Tool window will open; version information is displayed near the bottom of its System tab. Should the server require a DirectX update, the latest versions of DirectX are available from http://www.microsoft.com/downloads/
®
Pentium®, 2.4 GHz or higher.
recommended on Microsoft Windows Vista).
16 bit colors.
.
www.milestonesys.com Page 7 Introduction

What are You Able to Do with the Remote Client?

With the Remote Client, you are able to:
• View live video from cameras on the surveillance system.
• Browse recordings from cameras on the surveillance system.
• Create and switch between an unlimited number of views, each able to display video from
up to 16 cameras from multiple servers at a time*. Views can placed in private groups (only accessible by the user who created them) or shared groups (accessible by all Remote Client users connected to the surveillance system).
*
Depending on Milestone XProtect surveillance system used
• Control PTZ (Pan/Tilt/Zoom) and fisheye (360° view) cameras.
• Activate external outputs.
• Get quick overviews of sequences with detected motion.
• Print images.
• Generate and export evidence in AVI (movie clip) and JPEG (still image) formats.
• View HTML pages and static images.

How Can User Rights Affect Your Use of the Remote Client?

The rights of individual remote users are specified centrally by the surveillance system administrator. The rights of an individual user will determine the user’s ability to use the Remote Client’s features.
Basically, the surveillance system administrator is able to restrict a user’s rights to the following:
• Access to the Remote Client
• Access to each of the Remote Client’s tabs: Live, Browse and Setup
• Ability to use features on the Remote Client’s tabs
• Ability to create views (views determine the way in which video from one or more cameras
is displayed)
• Ability to view video from specific cameras
The ability to use various features of the Remote Client may therefore vary considerably from user to user. Ask your surveillance system administrator if in doubt about your user rights.
www.milestonesys.com Page 8 Introduction

Accessing the Remote Client

No download or installation of the Remote Client is necessary. The Remote Client is run directly from the surveillance system server; you simply access it through a browser:
1. Open an Internet Explorer browser (version 6.0 or later), and connect to the surveillance system server at the URL or IP address specified by your system administrator. When you connect to the surveillance system server, you will see a welcome page.
If using Windows Vista, the server on which the Remote Client is running must be added as a trusted site in your browser (from your browser’s Tools menu, select Internet Options > Security > Trusted sites).
2. On the welcome page, select your required language in the menu in the top right corner. Then go to the welcome page's Remote Client section, and click the required Remote Client language version link.
Example: Selecting welcome page language and required Remote Client language version. Number of available languages may be different in your organization.
My welcome page is different, why? The illustration shows the type of welcome
page that most users are likely to see. Other versions of the welcome page also exist: If you see this type of welcome page, go to the welcome page's XProtect
Remote Client section, and click the Run XProtect Remote Client in Browser Mode link.
If you see this type of welcome page, click the Run the XProtect Remote
Client from server link.
I already have a locally installed version of the Remote Client, will it work? In some previous surveillance system versions it was possible to download and install the Remote Client locally; this option is now available through the Smart Client only. If you already have a locally installed Remote Client, your Remote Client will still work.
www.milestonesys.com Page 9 Accessing the Remote Client

Logging In

When accessing lo
g in:
1. Specify your login information in the following fields:
• Previous Logins: Only available if you h
• Ad
• Po
A
• uthentication: Select between different methods of authentication (i.e. the process of
• sername: Type your user name as specified by your system administrator. The user
U
•
nd port number. However, if you occasionally log in to different addresses and ports, or log in with different user names, the Previous Logins list lets you select your previously specified logins, in which case all you have to do is specify your password.
the Remote Client you will be asked to
ave
lo
gged in before. Lets you reuse previously
specified login details (except any password, which you must always type yourself). This can greatly speed up the login process.
dress: Type the URL or IP address specified by your system administrator. This will typically be the same URL or IP address you used if connecting to the Remote Client through a browser, although it may occasionally be a different one.
rt: Internet connections may use different ports for different purposes. Specify the port number, your system administrator has asked you to use when logging in to the Remote Client. In most circumstances, port 80 is used.
verifying that you are who you claim you are). Consult your surveillance system administrator if in doubt about which authentication method to use.
o Windows (current user), with
ndows login, and do not have to specify any user name or password. This is the
Wi default authentication method, i.e. the method which is automatically used unless you select another method.
o Windows, with which you will be authenticated through your Windows login, but yo
will need to type your Windows user name a
o Basic, with which you will be authenticated through a user/password combination
defined on the surveillance system server.
name is case-sensitive, i.e. there is a difference between typing, for example, am and Amanda.
Password: Type your password as specified by your system administrator. The password is case-sensitive.
Tip: The vast majority of Remote Client users will always log in to the saame address
which you will be authenticated through your current
2. Click the Login link. After a short wait, the Remote Client
Client window has three tabs: Live, video from c recorded video from cameras, and the Setup tab is used for configuring the Remote Client.
Note: Depending on your user rights, you may not be able to access all three tabs.
ameras, the Browse tab is used for browsing
Browse and Setup. The
nd password.
w
indow will open. The Remote
Live tab is used for viewing live
u
anda
www.milestonesys.com Page 10 Accessing the Remote Client
Is this the first time you log in? If you have logged in for the first time, you need to determine whether any views exist. Views determine how video from various cameras is displayed in the Remote Client. Views are thus essential in order to be able to use the Remote Client. One or more views may already have been created for you, or you may need to create views your Read more about views, including how to determine if any views you, in Creating Views on page 12.
have already been created for
self.

Logging in from Different Computers

Your user settings are stored on the surveillance system server. This means that your login can be used from any computer.
www.milestonesys.com Page 11 Accessing the Remote Client

Creating Views

The way in which video from one or more cameras is displayed in the Remote Client is called a view. A view may contain video from up to 16* cameras. A Remote Client can handle an unlimited number of views, allowing you to switch between various collections of cameras.
*
Depending on Milestone XProtect surveillance system used
Example of a Remote Client displaying a view with video from 16 different cameras; the view is highlighted in red frame

Views/Groups Concept

In order to help you maintain an easy overview when you navigate between various views in your Remote Client, all views are placed in folders called groups. A group can contain any number of views.

Private and Shared Groups

Groups, in turn, can be private or shared. Views placed in private groups can only be accessed by the user who created them, whereas views placed in shared groups can be accessed by all Remote Client users connected to the surveillance system.
Simplified example of views in private and shared groups
Before you create any views, it is important that you know the difference between views placed in shared and private groups—not least because a number of views may already have been created and placed in shared groups for Remote Client users in your organization.
If views in shared groups already exist, you can start using your Remote Client straight away; creating further views in your Remote Client will not be necessary unless you want to
supplement the views in the shared groups with views of your own, placed in private groups.
www.milestonesys.com Page 12 Creating Views
If you want to create views yourself, for example if no views in shared groups are available in your organization, the Remote Client’s Setup tab lets you create groups and views, and specify which cameras should be included in each view.
Note: Particular user rights may be required in order to access the Setup tab. Your ability to create groups and views also depends on your user rights. From time to time your surveillance system administrator may make changes to camera or user properties on the surveillance system server. When this is the case, such changes will take effect in the Remote Client the first time you log in after the changes were made. Such changes may require you to re-create your views. Ask your surveillance system administrator if in doubt.

Are any Views in Shared Groups Available?

Especially if you are a first-time user of the Remote Client, you will want to know whether any views have already been created and placed in shared groups for your organization’s Remote Client users.
Typically, your surveillance system administrator will have told you if shared groups are used in your organization. Alternatively, to quickly determine whether any views have already been created and placed in shared groups, do the following:
Note: This method requires that your user rights permit you to access the Remote Client’s Live tab and/or Browse tab. Most users will have access to at least one of these tabs.
1. Go to the Remote Client’s Live or Browse tab.
2. On the Live or Browse tab, look at the Views section:
• If the Views section contains any expandable folders labeled [Shared] ..., shared groups are available, and you may—your user rights permitting—begin using the views in the shared groups for viewing live and recorded video. See Viewing Live Video on page 28 and Viewing Recorded Video on page 32. Only if you want to add more views, e.g. customize your Remote Client with views in private groups, do you need to create further views on the Setup tab.
Example of Views section containing shared groups with views
• If the Views section contains no expandable folders at all, no views are available, and you must create at least one view on the Setup tab before you can begin using the Remote Client.
Example of Views section containing no expandable folders
www.milestonesys.com Page 13 Creating Views
• If the Views section contains one or more expandable folders labeled [Private] ..., you have already created one or more views in private groups.

Which Types of Groups Can You Create Views in?

Depending on your user rights, you may be able to create and edit views in the following types of groups:
• Private and shared
• Private, but not shared
• Shared, but not private
• None at all (in which case you simply rely on views created by others and placed in shared
groups)
Typically, only a few people in an organization are able to create and edit views in shared groups. For example, the surveillance system administrator may create and maintain a number of views and place them in shared groups: When Remote Client users log in, the views placed in the shared groups will automatically be available to them, and the users will basically not need to create further views unless they want their own views in private groups.
To quickly determine which types of groups your user rights permit you to create and edit views in, do the following:
1. Select the Remote Client’s Setup tab. Note: Particular user rights may be required in order to access the Setup tab. If you are
not able to access the Setup tab, you are not able to create views.
2. On the Setup tab, look at the Views section. Group folders to which you do not have access will be indicated by padlock icons.
Example: The user is able to create and edit views in private groups, but not in shared groups. Note the padlock icon on the shared group folder.
Consult your system administrator if in doubt about your user rights.

Creating Views in Private Groups

To create your first view in a private group, you first create a group, and then create the required view within the group.
If you have created views in private groups before, you may create new views in existing private groups, or you may create a new private group for the view.
Note: Views are created on the Remote Client’s Setup tab. Particular user rights may be required in order to access the Setup tab.
www.milestonesys.com Page 14 Creating Views

Creating a Private Group

To create a private group, do the following on the Setup tab:
1. In the Setup tab’s Views section, select the [Private] folder, or—if you have created private groups before—any folder labeled [Private].
2. In the Setup tab’s Group Control section, type a name for the group in the Group Name field, then click the New button.
Typing a name in Setup tab’s Group Control section
Your new group will now appear in the Setup tab’s Views section, with the name you have specified, and labeled as [Private]:
Newly created group appearing in Views section
You are now able to create a view within the group.

Creating a View in a Private Group

To create a view in a private group, make sure the group in which you want to create the view is selected in the Setup tab’s Views section, and do the following:
1. In the Setup tab’s View Control section, type a name for the view in the View Name field.
Typing a name in Setup tab’s View Control section
2. Click one of the View Control section’s seven available New View layouts:
Your new view is automatically added to the selected group:
www.milestonesys.com Page 15 Creating Views
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