Milestone Systems
Milestone Mobile 2014 (Client)
Milestone Mobile 2014 (Client)
www.milestonesys.com Contents
Contents
INTRODUCTION................................................................................ 4
WHAT'S NEW ...................................................................................................... 4
MILESTONE MOBILE ....................................................................... 6
ABOUT MILESTONE MOBILE CLIENT ..................................................................... 6
ABOUT MILESTONE MOBILE SERVER AND PLUG-INS .............................................. 6
ABOUT THE LANGUAGE OF MILESTONE MOBILE CLIENT ......................................... 6
ABOUT CONTROLS .............................................................................................. 7
SERVERS ........................................................................................ 10
ABOUT MOBILE SERVER .................................................................................... 10
ADD A MOBILE SERVER ..................................................................................... 10
SERVER CONTEXT MENU SETTINGS ..................................................................... 10
SERVER MENU SETTINGS ................................................................ ................... 11
VIEWS ............................................................................................. 12
ABOUT VIEWS ................................................................................................... 12
FILTER VIEWS ................................................................................................... 12
ACCESS RECORDING HISTORY ........................................................................... 13
VIEWS SETTINGS ............................................................................................... 13
In grid view .......................................................................................................................... 13
In live/full screen mode ..................................................................................................... 14
In playback mode ............................................................................................................... 14
VIDEO PUSH ................................................................................... 16
ABOUT VIDEO PUSH ......................................................................................... 16
Milestone Mobile 2014 (Client)
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USE VIDEO PUSH .............................................................................................. 16
CAMERA SETTINGS (VIDEO PUSH) ...................................................................... 16
ACTIONS ......................................................................................... 18
ABOUT ACTIONS ............................................................................................... 18
ACTIVATE ACTIONS ........................................................................................... 18
EXPORTS ........................................................................................ 19
ABOUT EXPORTS .............................................................................................. 19
ABOUT EXPORT LIST ......................................................................................... 19
ABOUT EXPORTING VIDEO AND SNAPSHOTS ........................................................ 20
GENERAL SETTINGS ..................................................................... 21
FREQUENTLY ASKED QUESTIONS ............................................. 23
INDEX .............................................................................................. 26
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Introduction
Introduction
This manual is for users of Milestone Mobile client, a mobile application available on Android, iOS and
Windows Phone.
What's new
In addition to the enhanced functionality mentioned below, XProtect® Mobile has been renamed to
Milestone Mobile. The name change reflects Milestone Mobile's ability to offer more opportunities to
mobile users. Milestone Mobile now works with both XProtect® software and Milestone Arcus™-based
products.
New in Milestone Mobile 2014:
Camera search
New in Milestone Mobile 2013:
Windows 8 Phone support
You can now use Milestone Mobile 2013 with Windows 8 phones.
Exports
Export video from your Milestone Mobile client to your system or download it to your device.
With the ability to view, define and create video exports on-the-go, users have extended
remote capabilities and can take immediate action on incidents.
Preview exported video sequence on your device without the need to download video or
pictures to your device.
Milestone Federated Architecture (MFA) and master/slave support
You can now deploy a single Milestone Mobile 2013 server component that can access all
cameras in a larger distributed system.
Support for 64-bit servers
The Milestone Mobile server can run on 64-bit servers, enabling users to run more cameras
and/or users while using fewer servers.
Performance improvements
The Milestone Mobile server is optimized, which means better scaling with many users and
more intelligent bandwidth adaption.
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Introduction
Support for new mobile devices
The user interface has been updated to take advantage of Android design patterns from
version 3.0 and upwards.
The user interface has been updated to take advantage of the new screen aspect ratio
introduced with the iPhone 5.
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Milestone Mobile
XProtect Corporate 4.0+
XProtect Enterprise 8.0+
XProtect Professional 8.0+
XProtect Express 1.0+
XProtect Essential 2.0+
XProtect NVR 1.0+
XProtect Go 2.0+
iOS
iPhone, iPad and iPod Touch
Android
Smartphones and tablets with Android installed
Windows 8 Phone
Smartphones using Windows 8 Phone.
Milestone Mobile
About Milestone Mobile client
Milestone Mobile is a mobile surveillance app closely integrated with the rest of your system.
You can connect to your cameras in Milestone Mobile client from the following XProtect systems:
Milestone Mobile client works with the following operating systems:
About Milestone Mobile server and plug-ins
To use the Milestone Mobile client, you must connect to a Milestone Mobile server. To install the
Milestone Mobile server:
For the XProtect Professional VMS products, complete a Typical translation of the XProtect
software. A Typical installation includes the Milestone Mobile server.
For the XProtect Advanced VMS products, install the Milestone Mobile server from the
system's Administrative Installation Page. See the XProtect Advanced VMS documentation for
more information.
Install the Milestone Mobile server on the server that runs your system as well as on a dedicated
server to ensure that the Mobile server can access camera data and other data from the XProtect
system's recording server.
For more information about Milestone Mobile server functionality, see the Milestone Mobile
Administrator's Manual, which you can download from the Milestone website.
About the language of Milestone Mobile client
The language of the Milestone Mobile client is automatically set to the language of your device.
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Milestone Mobile
Name
Description
Views
Displays and previews of available views. Also lets you select the
one to view video from (live or recorded).
Video push
Open the Video Push functionality, allowing you to use your device
camera to send video to your system.
Actions
Activate actions.
Exports
Export a video or a snapshot and save it to your device (if your
device supports this) or view it directly from your device without
saving it on the device.
Name
Description
Actions
Show all actions for a view or a camera.
Activate
Activate an output or an event.
Add Server
Add and configure a new server. (iOS)
Cancel
Cancel last action.
Close
Windows® Phone: Close this page or item and return to previous
page or item list.
Columns
Windows® Phone: Shows the available cameras in a view in one,
two, or three columns. Tapping on the button rearranges the view. If
the button reappears, this indicates the next available option (one,
two, or three columns).
Done
Done on this page. Equivalent to an OK button for Windows®
Phone.
Edit
Edit server settings.
Exit Full Screen
Exit full screen.
Export
Access the exports functionality.
For example, if the language of your device is set to French, the Milestone Mobile client uses French.
To change the language of Milestone Mobile client to another language, you must do so inside the app
(Note that this capability is only available for Android). Alternatively, you can change the language of
your device in your device settings.
Note that to use Milestone Mobile client in Hindi, your device must support this language.
About controls
After you log in to a server, the top menu (Android), the bottom tabs (iOS), and the slide-through
pages of Windows® Phone can contain the following options:
Depending on where you are in Milestone Mobile, the context sensitive menu may contain any of the
following items:
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Milestone Mobile
Name
Description
Filter
Enable filtering on views. As default all views are selected. The user
can clear the ones not to be shown, or opt to show previously
hidden views.
Front Camera
Windows® Phone: Indicates the camera used for Video Push.
Tapping it changes the camera to the rear camera and the text
under the button to Rear Camera.
Go To Time (on the selected
camera in playback mode):
Open a menu which lets you pick a specific time to view in the past.
Help
Access the Milestone Mobile online help.
History
Go to recent history. (Windows® Phone)
Home
Go to the Servers list (Android only).
Live (on the selected camera
in playback mode):
Exit playback mode and re-enter live mode.
New
Add and configure a new server. (Android)
New Server
Add and configure a new server. (Windows® Phone)
Hide/Show Live PiP (on the
selected camera in playback
mode):
Turn on and off a small picture-in-picture (PiP) of live mode. Tap the
Hide/Show Live PiP button or double-tap the PiP to return to live
mode.
OK
Acknowledge or perform an action.
Outputs
Access the Outputs functionality to activate outputs.
Playback (on the selected
camera in live mode):
Switch from live to playback mode.
Playback Speed (on the
selected camera in playback
mode):
Open a menu with a selection of playback speeds.
Presets (on the selected
camera) (unavailable for nonPTZ cameras)
Open a menu with a selection of presets.
PTZ / PTZ Presets (on the
selected camera)
(dimmed for non-PTZ
cameras)
Enable a number of PTZ controls on the screen which allows you to
pan, tilt and zoom in on the current image.
Rear Camera
Windows® Phone: Indicates the camera used for Video Push.
Tapping it changes the camera to the front camera and the text
under the button to Front Camera.
Recent history
Go to recent history.
Save
Save your filtered view(s).
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Milestone Mobile
Name
Description
Settings
Go to All Settings in order to review/change Image, Auto-hide
Controls, Video Push, and About settings.
Windows® Phone: On the Video Push tab, the button takes the
user directly to the Video Push part of all settings.
Share
Take a snapshot of the current frame and save it to your device.
The Share functionality is only available on an iOS device.
Snapshot
Take a snapshot of the current frame.
Snapshot save locations:
Android: By default, snapshots are saved to your device's SD card
at: /mnt/sdcard/Milestone.
iOS: Snapshots are saved to your device's Photo Library and can
be accessed from tapping Photos on your device.
You cannot change save locations.
Time Picker
Open a menu which lets you pick a specific time to view in the past.
(Windows® Phone).
X1
Open a menu with a selection of playback speeds. (Windows®
Phone)
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Servers
Name
Description
Disconnect
Disconnect from the server.
Connect
Connect to the server.
Name
Description
Edit (server disconnected)
Edit server settings for the server (not possible for the Milestone
Demo server).
Delete (server disconnected)
Delete the server from your Milestone Mobile (not possible for the
Milestone Demo server).
Servers
About Mobile server
The Milestone Mobile servers you add to your system are listed alphabetically.
The Milestone Demo server is always present in the list of your Milestone Mobile servers. This server
allows you to try the Milestone Mobile without having access to an XProtect system setup. You cannot
edit or delete the Milestone Demo server nor use pan-tilt-zoom (PTZ) cameras.
To retrieve video from cameras in your own system setup, add one or more of your own
Add a Mobile server
To add a Milestone Mobile server:
Milestone Mobile servers.
Android: From the main screen, choose Menu > New.
iOS: From the main screen, choose Edit > Add Server.
Windows Phone: From the Servers page, tap the New Server button.
You can add as many mobile servers as needed, as long as you have the user name and password,
IP address and port information for these servers.
Server context menu settings
The server context menu has the following settings:
Additionally, for Android, you can also see the following settings:
For iOS, Edit is an always present separate button in the upper right corner in the Server list. Delete is
in the Edit server screen.
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Servers
Setting
Description
Server name
Enter/edit a name for the server.
Address
Enter/edit the IP address of the computer on which the server is
running. Alternatively, you can insert the full name of the computer
if you do not know the IP address.
Port
Edit the port number that your Milestone Mobile uses to
communicate with the server (the default port number is 8081).
If you edit the port number, you must also edit the corresponding
port number in your system setup. Otherwise, the Milestone Mobile
and the Mobile server cannot communicate.
Description (optional)
Enter/edit a description for the server.
Secure Connection
Indicate if the server to which you connect uses a secure HTTPS
connection.
User name
Enter your user name.
Password
Enter your password.
The user name and password can be based on either XProtect
basic users (must be set up in your system setup) or on Windows®
users (domain users). For domain users, the user name and
password are the same as your domain credentials.
Save credentials
Indicate if you want your user name and password to be saved for
future use.
Default server
Indicate whether you want to log in to this server automatically (iOS
and Android only).
Automatic login (disabled
unless you have selected Save
credentials):
Indicate whether you want to log in automatically (if possible).
Delete:
Deletes the relevant server. (iOS only).
For Android, Delete is found in the server context menu.
For Windows® Phone, Edit and Delete are always present options regardless of whether the user is
connected to a server or not. There are no Connect and Disconnect options, and the user needs to
tap on a server to connect or press the Back device button to disconnect.
Once connected to a server, Views opens, displaying a list of views accessible to the user, grouped in
the sections All Cameras View, Private Views, and Shared Views.
Server menu settings
When you add or edit a server, the field are grouped into two sections: Server details and User details.
You can change the following:
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Views
Views
About views
You cannot create or edit views in the Milestone Mobile. To set up views, you must use XProtect Web
Client or XProtect Smart Client. For information about how to do this in XProtect Smart Client,
download the XProtect Smart Client User's Manual, which you can download from the Milestone
website.
The views available to you in your system setup are listed in the Views section and show the type of
view (All Cameras, Private, Shared), the name given to the view (for example Building A), and the
number of cameras available in every particular view. Access your video in grid view (several cameras
shown at the same time), in live/full screen mode or in playback mode.
If you want to, you can search all your cameras if you need to locate a specific camera within a view.
To search all your cameras, go Search all cameras above the list of views and tap the area to
Filter views
open a window from which you can type the name of the camera you want to locate.
The procedure for filtering views depends on the operative system on the device you use:
Android
Tap the Filter button when in Views. All available views are selected by default.
1. Omit any unwanted views by clearing relevant check boxes. Add any missing views by
checking the relevant check boxes.
2. Save your filter by choosing the Save button, or cancel out by choosing the Cancel button
next to the page title ‘Filter views’.
iOS
Tap the Filter button in the upper right corner when you log in to the server you need. All available
views are selected by default.
1. Omit any unwanted views by clearing the relevant check boxes. Add any missing views by
checking the relevant check boxes.
2. Save your filter by choosing the Done button, or cancel a filtered view by reselecting or
clearing the filtered views.
Windows® Phone
Tap the Filter button when in Views. All available views are selected by default.
1. Omit any unwanted views by clearing relevant check boxes. Add any missing views by
checking the relevant check boxes.
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Views
2. Save your filter by choosing the Done button, or cancel out by choosing the Cancel button.
Access recording history
You can access your recording history to find previous recordings in playback mode (see "In playback
mode" on page 14). To do so:
Android
1. Open the relevant camera in full screen.
2. Enter playback mode.
3. Tap the device's context menu button if you are in landscape orientation and cannot see the
Recent history button.
4. Tap the Recent history button.
iOS
1. Open the relevant camera in full screen.
2. Enter playback mode.
3. In the upper navigation bar, tap the Menu button.
4. Tap the Recent history button.
Windows® Phone
1. Open the relevant camera in full screen.
2. Go to playback.
3. Tap the History button.
A list of recent recordings is shown which indicates time and date for the system recorded the video
sequence. The most recent recordings are listed at the top. Tap the relevant recording to open it in full
screen playback mode.
If you need to go further back in time than what you see in the list, tap the Load more... button
(Android and iOS) or navigate through the available History pages – Today, Yesterday, Last Week
or older until you find the one you need (Windows® Phone).
Views settings
In grid view
When a view opens, all relevant cameras of the view are displayed in a grid (two or three columns,
depending on the direction of your device, also possibly in one column if the device is Windows®
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Views
PTZ (pan-tilt-zoom) on PTZ
cameras
Tap the PTZ menu item. This enables PTZ mode with a set of PTZ
controls. Tap controls once to pan/zoom one step. Provided the
PTZ controls auto-hide setting is enabled, when you do not use the
controls, they hide after a short amount of time. Tap the screen to
re-activate them.
This feature is not available for cameras on the Milestone demo
server or non-PTZ cameras.
Presets
When you are in PTZ mode, you can use presets. To do so, tap the
Presets (Android) / PTZ (iOS) / PTZ Presets (Windows® Phone)
menu item. This opens the presets context menu/page which
offers a list of presets created in the administration part of your
system setup. Select the wanted preset to start using it.
Note that it is not possible to create or edit presets in the Milestone
Mobile client. This is done from the administration part of your
system setup.
Zoom in/out (live and
playback mode)
To zoom in, pinch out; to zoom out, pinch in. Alternatively, use the
+/- buttons to zoom. Zoom method used is digital zoom.
Switch between images fitting
to screen and image cropped
By default, images are fitted to the screen (outer parts of images
are removed to fit the screen). Tap twice to crop images to fill
screen and preserve the image's aspect ratio.
View a camera in playback
Tap the Playback button.
Icon:
Availability:
Description:
Always (in landscape
mode, otherwise in
Menu)
Go to a specific time using this time-picker menu where
you slide both ways to select the wanted time/date.
Phone). If needed, you can scroll the grid or even navigate through pages of grids to allow you to see
all your cameras.
Cameras contain a motion and a video indicator. The motion indicator lights up when motion is
detected on a camera, and the video indicator lights up every time a new image is received from the
camera. The latter makes it easy to see that video is live.
Tap the relevant camera once to view a camera in full screen mode.
In live/full screen mode
When you view a camera in full screen mode, you can adjust the image in several ways:
In playback mode
In playback, a small navigation bar lets you navigate your recorded video.
Navigation bar: Here, you can select various different functionalities:
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Views
Icon:
Availability:
Description:
When stopped.
Move to the image just before the one currently viewed (the
previous image).
When stopped.
Start forward playback.
When stopped.
Start backward playback.
When stopped.
Move to the next image after the current one.
Always (in landscape
mode, otherwise in
Menu)
Set playback speed. Number on button indicates current
setting. The default is x1 (Windows® Phone) / 1X (iOS and
Android).
When running.
Pause playback.
When running.
Move to the first image in the next sequence.
When running.
Move to the first image in the previous sequence.
View live Picture-in-Picture (PiP) in playback: When you view a camera in playback, the same
camera is streamed live via a small PiP in the upper left corner. To toggle this PiP on/off, choose
Menu button > Hide/Show Live PiP. Double tap the PiP to return to live.
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Video Push
Video Push
About Video Push
Video Push is a feature that allows you to use your mobile device's camera to send a video stream
from your mobile device to your system in order to, for example, collect evidence when you investigate
an alarm. In the Mobile server settings, you can set the users who should be able to use the Video
Push feature on the system.
You set up Video Push settings on the Mobile server. For information about how to set up Video Push
in your system, see the Milestone Mobile Administrator's Manual, which you can download from the
Mobile Help website (http://www.milestonesys.com/mobilehelp).
Use Video Push
1. On the bottom navigation bar (iOS), tap the Video Push control. From the top drop-down
menu (Android), select Video Push. Slide to the Video Push page (Windows® Phone).
2. As the device's camera turns on, tap the Record button (Android) / Push button (iOS) / Start
Video Push button (Windows® Phone) to begin recording. If your Windows® Phone device has a
front-facing camera, you will see an additional button on the Video Push page the caption of
which indicates the camera currently in use. To switch to the other camera, tap this button.
3. When finished, tap the Stop Recording button (Android) / Stop button (iOS, Windows® Phone).
Watch recorded video from your Video Push camera in Milestone Mobile client
1. Go to any view where you have added the Video Push camera.
2. Tap the camera to go to full screen live view.
3. Tap on Playback.
4.
5. From here, view all recent recordings done from your Video Push camera by navigating via the
play forward/backward buttons or by going to recent history. The most recent recordings are
shown at the top of recent history.
Camera settings (Video Push)
When you set up Video Push in Milestone Mobile client, specify the following settings:
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Video Push
Name
Description
Use front facing camera
(visible if the device has such
a camera)
Use your device's front facing camera to record the video for your
Video Push stream.
Video resolution
Set the resolution of the stream to push.
Image quality
Set the image quality of the video stream. You can enter any value
between 0 and 99, with 99 being the largest value. Values above 99
are not valid.
Quality of service
Enable this to ensure that an optimal number of frames per second
is sent throughout the entire Video push video stream. This is done
by the Mobile server, and can affect the quality of the video to
provide a higher frames per second rate when the user’s
connection is slow.
Name
Description
Camera
Indicate whether to use the front facing or back facing camera of
your device.
Resolution
Choose image resolution. You can choose between HD, Low,
Medium and High.
Image Quality
Set if image quality should be set automatically. Automatic is set to
be ON by default.
Compression
If Automatic is set to OFF, you can set the quality manually.
Android/Windows Phone
iOS
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Actions
Actions
About actions
You can trigger actions in Milestone Mobile client if you need to. Examples of actions: starting or
stopping recording on cameras, switching to a particular video frame rate, triggering SMS-/and or
email-notifications, making PTZ cameras move to specific preset positions, activate hardware output
and more.
In the clients, actions are represented by outputs and events which the user can activate. You can
only use actions if you system administrator has given your user appropriate rights.
Activate actions
Use actions from Actions page
1. Click the Actions control . Select Actions from the top drop-down menu (Android). Slide
to the Actions page (Windows® Phone).
2. In the list of available actions that appears, tap the relevant action, and confirm that you want
to trigger the action (iOS and Android). Tap the Activate button to trigger an action without
necessary confirmation (Windows® Phone). You receive a notification that a request to trigger
the action has been sent.
Trigger actions from camera views
1. When in grid view, tap Actions to show all actions for all cameras in this view.
2. Alternatively, select a single camera's camera view, only actions for a relevant camera are
3. When the camera is maximized, tap the Actions button in bottom navigation bar (iOS) /
tap Actions (Android).
4. In the list of available actions that appears, tap the relevant action to trigger. Confirm that you
want to trigger the action (iOS and Android) or tap the Activate button (Windows® Phone). You
receive a notification that the relevant action is triggered.
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Exports
Exports
About Exports
Milestone Mobile supports exporting picture and video recordings to your system either through
XProtect Web Client or Milestone Mobile client. You can export a single frame or any sequence of
video as long as you have recorded video within the specified time frame.
The video you export is saved on the recording server to which your Mobile server is connected. Once
you have exported video, it appears in the Export list (see "About Export list" on page 19). From the
Export list, you can preview a video clip on your device (without saving it) or download it to your device
(for example, to view the clip outside of Milestone Mobile) if your device supports this and if your
device has sufficient space available. Exported video clips remain in the Export list until removed.
About Export list
Every time you export video, the exported video clip is added to an export list. The export list shows
your user's most recent export at the top of the list (snapshot image or video).
If you tap the Filter button, you can switch between My Exports (your own exports) and All Exports
(exports from all users). Note that you cannot see exports from other users unless this has been
allowed on the Milestone Mobile Server's Export tab, and you have playback rights for the camera of
the exported video.
Each export in the list shows:
The name of the camera from which the video or snapshot was exported
The date of the export
The time of when the recording or snapshot was recorded [hour.minute.second]. Exported
video shows [start] - [end], for example 12:01:03 - 12:02:34.
The duration of the video clip
The file size of the video clip
The user who exported the video sequence.
Example:
AXIS Q7404
03/04/2013
16.29.01
01:00 / 130 KB / Administrator
Tap and hold the relevant video clip to see a context menu from which you can tap:
Download to save the video to your device. Make sure the device supports this, and you have
software that allows you to play the video.
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Exports
Delete if you want to remove the video clip from the Mobile server.
Cancel if you do not want to do anything to the export.
About exporting video and snapshots
You can specify exports from several cameras if you need to. The system queues the exports, which
are then created one at a time. Before you can export, make sure that you view your cameras in
playback mode.
Tap the camera from which you would like to export to make it open in single camera view.
Go to Playback. In the selected camera's view, tap the Export button (on Android: tap the Export
icon. On iOS: tap Menu and then Export).
In the Export window that appears, select the start and end time for your export by tapping the start or
end frame (indicated with a thumbnail image from the selected time). When tapped, you can select the
hour, minute, second as well as date, month and year from which you would like the export to begin or
end. If you keep the start and end data the same, you will make a snapshot export (a picture).
Tap Export to begin the export. Once completed, tap Share to save snapshots to your device's photo
library (iOS only) or tap Go to exports to see My Exports, which is a list of all your video and
snapshots (that is, all your own exports from all your cameras) or All Exports, which shows a list of all
exports from all users (if you have been given rights to see other people's recordings in the Mobile
server's Export settings).
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General settings
Setting:
Description:
Client version (iOS) / About
(Android, Windows® Phone)
Shows the version number of the Milestone Mobile client installed
on your device.
Stay awake
When selected, sleep mode is disabled during video streaming
(both in live and recording mode).
Frames per second
Set a frame per seconds (FPS) value (1-30) for transfer of video
from the Mobile server to your device. Note that your setting might
conflict with/be overruled by the FPS setting in your system setup.
Optimize bandwidth (Android,
Windows® Phone) /
Bandwidth optimized (iOS)
(selected by default)
When selected, the Mobile server reduces the quality of the images
sent to the Milestone Mobile if the bandwidth used to connect to the
Mobile server is slow. The bandwidth is increased when a better
connection is available. Use this to manage the resources without
interrupting the video streaming.
Use lower resolution
Enable to allow for higher frame rates.
This is user-initiated downsampling. Increasing screen resolutions
on small mobile devices lead to higher probability that streams from
megapixel cameras are sent at full pixel size to Mobile clients. To
counter this, this setting is created, so the user can force the client
to request downsampled images. Either instead of waiting for the
Quality of Service algorithm to downscale, or to make sure frame
rate remains high.
Auto-hide playback controls
When selected, the controls in the playback Navigation bar will, if
unused, automatically disappear after a short while. Tap the screen
to reactivate them. When cleared, controls will stay on screen while
in playback.
Auto-hide PTZ controls
When selected, the navigation controls available in PTZ will, if
unused, automatically disappear after a short while. Tap the screen
to reactivate them. When cleared, controls will stay on screen while
in PTZ.
Lock orientation (iOS only)
When selected, the current screen orientation is maintained once
connected to a server.
Miscellaneous (Android only)
Change the language of Milestone Mobile client.
To change the language on an iOS device, go to your device's
settings and change the overall language of the device.
Hide demo server
Hide the demo server from the server list. Note that the setting
takes effect only if there is at least one other server defined, for
example if the demo server is all you have in the servers list, it will
show up, regardless of this setting.
Use front facing camera
Use your device's front facing camera to record video for your
Video Push stream.
General settings
In the General settings, view and edit the following settings:
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General settings
Setting:
Description:
Video resolution
Set the resolution of the stream to push.
Image quality
Set the image quality of the video stream. You can enter any value
between 0 and 99, with 99 being the largest value. Values above 99
are not valid.
Quality of service
Enable this to ensure that an optimal number of frames per second
is sent throughout the entire Video push video stream. This is done
by the Mobile server and may affect the quality of the video to
provide a higher frames per second rate when the user’s
connection is slow.
Add location data
(Android/Windows 8 Phone)
Enable this to add GPS coordinates to your Video Push stream
through the device GPS functionality. If you enable this, people
viewing your Video Push stream can see the GPS coordinates
when they receive it in XProtect Smart Client or XProtect Web
Client.
This functionality is available in your Milestone Mobile client only if
you connect to a Mobile server used in XProtect Corporate or
XProtect Expert.
If you use an iOS device, you must turn on location data for the
Milestone Mobile client application in the device's Settings.
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Frequently asked questions
Frequently asked questions
1. Which XProtect products does my Milestone Mobile support?
Milestone Mobile works with the entire XProtect product line. This means XProtect Corporate
4.0+, XProtect Expert 2013+, XProtect Enterprise 8.0+, XProtect Professional 8.0+, XProtect
Express 1.0+, XProtect Essential 2.0+ and XProtect Go 2.0+.
2. How do I add a Milestone Mobile server to Milestone Mobile client?
A Milestone Mobile server is a recording server or dedicated server with the Milestone Mobile
server component installed on it.
Android: To add a Milestone Mobile server, tap the New button when you open the
application. In the new screen, fill in the server details and click Save.
iOS: Tap on the Edit button, then on the Add Server at the bottom. In the new window, fill in
the required server details and click Done.
Windows® Phone: Tap on the New Server button on the Servers page. In the new screen, fill
in the server details and click Save.
3. Can I add multiple Milestone Mobile servers to Milestone Mobile?
Yes. You can add as many Milestone Mobile servers as needed.
4. Why can’t I connect to my recording server/dedicated server?
In order to connect, you must install the Milestone Mobile server on the server that runs your
system or on a dedicated server. For more information on how to download the Milestone
Mobile server, see the Milestone Mobile Administrator's Manual, which can be downloaded
from www.milestonesys.com.
5. I installed the Milestone Mobile server to XProtect Corporate, but I can’t connect to the server
from my device. What is the problem?
After you have installed the Milestone Mobile server to your XProtect Corporate (4.0+), you
must install the Milestone Mobile plug-in(s) to see the Milestone Mobile server in your XProtect
Corporate setup (See Milestone Mobile Administrator's Manual, which you can download from
http://www.milestonesys.com/downloads). When you have installed the Milestone Mobile plug-
in, locate the plug-in under Servers in the navigation tree in the XProtect Corporate
Management Client, expand it, choose Servers > Mobile Servers > Add New. Add the details
about your Milestone Mobile server (Server name, Description (optional), and more).
Remember to save before moving on.
6. How do I create views?
You cannot create or configure views in Milestone Mobile. The application uses the views you
have already created in the XProtect® Smart Client. If you do not have any views configured,
you can select the All Cameras view to see all connected cameras. If you want to add, edit or
delete views, you must do this in XProtect Smart Client.
7. Can I control my pan-tilt-zoom (PTZ) cameras and use presets from Milestone Mobile?
Yes. You can use Milestone Mobile to control your PTZ cameras and use presets in live mode.
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Frequently asked questions
8. Can I view live and recorded video at the same time?
Yes. In playback mode you get a picture-in-picture (PiP) view, allowing you to view both live
and recorded video at the same time.
9. How can I navigate through my recordings?
You can navigate through your recordings in playback mode. Select the camera you wish to
view in playback mode.
Once you are in playback mode you can search through your recordings using the control
buttons.
You also have the option to go to a specific time by choosing Go To (on iOS, access Go To via
the Menu button on the screen). Once you have chosen Go To, select the date and time you
want to view.
Another option is to use the Recent History (Android & iOS) / History (Windows® Phone)
button and navigate to the chunk of time you need.
10. Where are my snapshot images saved?
Android: Snapshots are saved to your device's SD card at: /mnt/sdcard/Milestone.
iOS: Snapshots are saved to your device and can be accessed from Photos on your device.
Snapshots are accessed from the device's gallery. These settings cannot be changed.
Windows® Phone: Snapshots are saved under Photos, Saved Pictures. The exact location
might depend on the device.
11. How do I add users to Milestone Mobile?
You cannot add a Milestone Mobile user in Milestone Mobile. You add a Milestone Mobile user
the same way as any other user in the system. See the Administrator’s Manual for the relevant
XProtect product for more information on how to add users through the Management
Client/Management Application.
12. How do I change the language of the Milestone Mobile client?
The language of the Milestone Mobile client is automatically set to the language of your
device. For example, if your language of your device is set to French, Milestone Mobile client
uses French language. If you use Milestone Mobile on Android, you can change the language
of Milestone Mobile client inside the application, but on iOS and Windows® Phone, the
Milestone Mobile client must use the same language as that of the device.
To use Milestone Mobile in Hindi, your device must support this language.
13. Why is the image quality poor when I view video?
The Milestone Mobile server automatically adjusts image quality according to the available
bandwidth between the Milestone Mobile server and Milestone Mobile client. If you experience
lower image quality than in the XProtect® Smart Client, you might have too little bandwidth to
get full resolution images through the Milestone Mobile. The reason for this can either be too
little upstream bandwidth from the server or too little downstream bandwidth on the client.
14. I get poor image quality when I connect to my system at home through Wi-Fi at my office. Why
is that?
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Frequently asked questions
Check your home Internet bandwidth. Many private Internet connections have different
download and upload bandwidths often described as, for example, 20 Mbit/2 Mbit. This is
because home users rarely need to upload large amounts of data to the Internet, but consume
a lot of data instead. The system needs to send video to the Milestone Mobile and is limited by
your connection’s upload speed. If low image quality is consistent on multiple locations where
the download speed of the Milestone Mobile's network is good, the problem might be solved by
upgrading the upload speed of your home Internet connection.
15. Can I use Milestone Mobile without a 3G data plan?
Yes. You can use Milestone Mobile with any data connection including Wi-Fi, 3G and 4G
connections. Note that using Milestone Mobile without a data plan from your cellular provider
may incur an additional cost. Also note that the bandwidth on public networks may vary and
may affect the image quality of the video.
16. Can I use my Milestone Mobile with a 4G/LTE data plan?
Yes, you can use any data connection on your mobile device that allows you to access the
Internet to connect to your system.
17. Are there any differences between Milestone Mobile for Android, for iOS, and for Windows®
Phone?
In general, you find the same functionality in both Android and iOS. Some functionality is found
in different places in the Android version compared to in the iOS version, due to differences in
device functionality and operating systems.
Note that the first release of the Windows® Phone app does not contain some of the features of
the other two mobile clients (exports, for example), but future releases are expected to add the
functionality in.
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Index
G
Index
A
About actions • 18
About controls • 7
About Export list • 19
About exporting video and snapshots • 20
About Exports • 19
About Milestone Mobile client • 6
About Milestone Mobile server and plug-ins • 6
About Mobile server • 10
About the language of Milestone Mobile client •
6
About Video Push • 16
General settings • 21
I
In grid view • 13
In live/full screen mode • 14
In playback mode • 13, 14
Introduction • 4
M
Milestone Mobile • 6
S
Server context menu settings • 10
Server menu settings • 11
Servers • 10
U
Use Video Push • 16
About views • 12
Access recording history • 13
Actions • 18
Activate actions • 18
Add a Mobile server • 10
C
Camera settings (Video Push) • 16
Copyright, trademarks and disclaimer • 27
E
Exports • 19
F
Filter views • 12
Frequently asked questions • 23
V
Video Push • 16
Views • 12
Views settings • 13
W
What's new • 4
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Copyright, trademarks and disclaimer
Copyright, trademarks and disclaimer
Copyright
2014 Milestone Systems A/S.
Trademarks
XProtect is a registered trademark of Milestone Systems A/S.
Microsoft and Windows are registered trademarks of Microsoft Corporation. App Store is a service
mark of Apple Inc. Android is a trademark of Google Inc.
All other trademarks mentioned in this document are trademarks of their respective owners.
Disclaimer
This text is intended for general information purposes only, and due care has been taken in its
preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should be
construed as constituting any kind of warranty.
Milestone Systems A/S reserve the right to make adjustments without prior notification.
All names of people and organizations used in the examples in this text are fictitious. Any resemblance
to any actual organization or person, living or dead, is purely coincidental and unintended.
This product may make use of third party software for which specific terms and conditions may apply.
When that is the case, you can find more information in the file
3rd_party_software_terms_and_conditions.txt located in your Milestone surveillance system
installation folder.
About Milestone Systems
Founded in 1998, Milestone Systems is the global
industry leader in open platform IP video
management software. The XProtect platform delivers
powerful surveillance that is easy to manage, reliable
and proven in thousands of customer installations
around the world. With support for the widest choice
in network hardware and integration with other
systems, XProtect provides best-in-class solutions to
video enable organizations – managing risks,
protecting people and assets, optimizing processes
and reducing costs. Milestone software is sold
through authorized and certified partners. For more
information, visit:
www.milestonesys.com.
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