Milestone Central 3.7 User Manual
Milestone
XProtect™
Central 3.7
Administrator’s
Manual
Milestone XProtect 3.7; Administrator’s Manual
Target Audience for this Document
This document is intended for administrators of the XProtect Central surveillance system
monitoring solution.
This document explains how to install, configure and maintain an XProtect Central solution through
the XProtect Central Server and Client software.
For explanations of how to use the Client software in day-to-day operation, administrators should
refer to the XProtect Central User’s Manual, available on the software DVD and from the Milestone
Systems website www.milestonesys.com.
This document is not of interest to end users, such as security personnel operating the XProtect
Central solution on a day-to-day basis through the XProtect Central Client. Such users should solely
refer to the XProtect Central User’s Manual.
XPC37-am-2-(a2)-300610
www.milestonesys.com Target Audience for this Document
Milestone XProtect 3.7; Administrator’s Manual
Contents
COPYRIGHT, TRADEMARKS AND IMPORTANT
INFORMATION ........................................................... 8
PRODUCT OVERVIEW .................................................9
Role of Central Server........................................................................... 9
Role of Central Client.......................................................................... 10
Updates .............................................................................................. 10
MINIMUM SYSTEM REQUIREMENTS.......................... 11
Computer Running Central Server ...................................................... 11
Computer Running Central Client........................................................ 11
SERVER: INSTALLATION........................................... 12
Upgrading from Previous Version ....................................................... 12
Reuse Database................................................................................ 12
Things to Consider before Installation................................................12
XProtect Central Server Installation Procedure.................................. 13
About Installation on Windows Vista.................................................. 16
SERVER: CONNECTION TROUBLESHOOTING............. 18
Client Login Fails with “Error 401 – Unauthorized” Message .............. 18
Client Login Fails with “Method Not Allowed” Message ...................... 20
Client Login Fails with “Cannot load type …” Message........................ 20
Client Login Fails with “The Remote Server Returned …” Message.....21
SERVER: FILE LOCATIONS........................................ 23
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SERVER: USE ACROSS TIME ZONES .......................... 24
CLIENT: INSTALLATION ........................................... 25
Upgrading from Previous Version ....................................................... 25
Installation Procedure........................................................................ 25
CLIENT: LOGGING IN & OUT..................................... 27
Logging In .......................................................................................... 27
Got Login Problems? ......................................................................... 27
Which Login Information to Provide to End Users .............................. 28
Logging Out........................................................................................ 28
CLIENT: OVERVIEW.................................................. 29
Display of Client’s Sections Can Be Turned On and Off ....................... 30
Simplifying the Client User Interface.................................................. 30
CLIENT: SUGGESTED CONFIGURATION SEQUENCE... 31
CLIENT: LICENSING ................................................. 32
Getting a Central License Key............................................................. 32
CLIENT: SURVEILLANCE SERVERS ............................ 34
Defining a New Server........................................................................ 34
Disabling/Enabling Connection to a Server......................................... 36
Editing a Server Definition.................................................................. 36
Deleting a Server Definition................................................................ 37
Adding Slave Servers.......................................................................... 37
Grouping Servers in Folders................................................................ 37
CLIENT: USERS, GROUPS & ROLES ........................... 39
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About Users, Groups & Roles .............................................................. 39
User & Group Information by Default Imported from Active Directory....... 39
Prerequisites for Using Active Directory............................................ 39
User and Group Concepts................................................................... 39
Role Concept.................................................................................... 40
Users .................................................................................................. 40
Importing Users ............................................................................... 40
Adding a User to a Role ..................................................................... 41
Removing a User from a Role ............................................................. 41
Removing Users ............................................................................... 41
Groups................................................................................................ 42
Importing Groups ............................................................................. 42
Adding a Group to a Role................................................................... 43
Removing a Group from a Role ........................................................... 43
Removing Groups ............................................................................. 43
If Not Using Active Directory.............................................................. 43
Roles .................................................................................................. 44
Administrator Role ............................................................................ 44
Defining a New Role.......................................................................... 45
Editing a Role................................................................................... 48
Deleting a Role................................................................................. 48
CLIENT: ALARMS ...................................................... 49
Alarm Definitions................................................................................ 49
Defining a New Alarm........................................................................ 49
Editing an Alarm Definition................................................................. 52
Deleting an Alarm Definition............................................................... 52
Editing Alarm Settings........................................................................ 53
Cleaning Up Unwanted Alarms............................................................ 53
Alarm Time Profiles ............................................................................ 55
Defining a New Time Profile................................................................ 55
Editing a Time Profile ........................................................................ 57
Deleting a Time Profile ...................................................................... 57
Alarm Priority Names & Colors ........................................................... 57
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CLIENT: MAPS .......................................................... 59
What Can You Do with Maps? ............................................................. 59
Using Map Hierarchies ....................................................................... 59
Navigating Between Map Hierarchy Levels........................................ 59
Placing Server, Camera and Device Indicators on Maps.......................... 60
Editing General Map Settings.............................................................. 60
Loading Map Background Images........................................................ 60
Deleting Unwanted Map Background Images..................................... 61
Changing the Font Used in Map Indicator Fields..................................... 61
Changing the Background Color of Map Indicator Texts .......................... 61
Using Animated Map Indicators........................................................... 61
Defining a New Map............................................................................62
Editing a Map Definition...................................................................... 62
Changing a Map’s Location in a Map Hierarchy .................................. 62
Loading a New Map....................................................................... 63
Deleting a Map Definition ................................................................... 63
Lock Feature....................................................................................... 63
Map Indicator Overview...................................................................... 63
CLIENT: LOGGING ....................................................68
Editing Log Settings............................................................................ 68
Log Locations...................................................................................... 68
Log Date & Time Format..................................................................... 68
CLIENT: VIDEO DESTINATIONS................................ 69
Defining a Video Destination .............................................................. 69
Editing a Video Destination................................................................. 69
CLIENT: VERSION INFORMATION............................. 70
BACKING UP & RESTORING THE XPROTECT CENTRAL
DATABASE................................................................ 71
Why Back Up?..................................................................................... 71
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What is the SQL Server transaction log, and why does it need to be flushed?71
Prerequisites ...................................................................................... 71
Backing Up the Database.................................................................... 72
Restoring the Database ...................................................................... 73
REMOVAL.................................................................. 74
Server.................................................................................................74
Removing the Server Software ........................................................... 74
Removing the SQL Server Database .................................................... 74
Client.................................................................................................. 75
INDEX ...................................................................... 76
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Milestone XProtect 3.7; Administrator’s Manual
Copyright, Trademarks and Important Information
Copyright
© 2010 Milestone Systems A/S.
Trademarks
XProtect is a registered trademark of Milestone Systems A/S.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
All other trademarks mentioned in this document are trademarks of their respective owners.
Disclaimer
This document is intended for general information purposes only, and due care has been taken in
its preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should
be construed as constituting any kind of warranty.
Milestone Systems A/S reserve the right to make adjustments without prior notification.
All names of people and organizations used in this document's examples are fictitious. Any
resemblance to any actual organization or person, living or dead, is purely coincidental and
unintended.
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Milestone XProtect 3.7; Administrator’s Manual
Product Overview
XProtect Central provides a central overview of any number of XProtect Corporate, XProtect
Enterprise or XProtect Professional installations throughout your organization—whether near or far.
XProtect Central is thus a powerful monitoring solution, providing you with an instant overview of
alarms and possible technical problems through a flexible and intuitive user interface. XProtect
Central ...
• Provides graphical hierarchical overviews of XProtect Corporate, XProtect Enterprise or
XProtect Professional installations and their status
• Provides overview of all incoming alarms, including filtering possibilities
• Allows for multiple operators handling the same pool of alarms
• Provides dynamic role-based setup of alarm handling: operators can see and handle alarms
in different ways
• Provides a central technical overview of all components: servers, cameras, and external
units
• Allows central logging of all incoming alarms and system information
• Supports plugins, allowing customized integration of other systems, for example access
control systems
XProtect Central is a significant addition to any multi-site environment because it delivers central
overview, control, and scalability.
Role of Central Server
The XProtect Central Server receives event and status information from XProtect Corporate,
XProtect Enterprise or XProtect Professional installations, and presents it for operators connected to
the server through XProtect Central Clients.
Video is fed straight from surveillance systems to XProtect Central Clients.
Once installed, XProtect
Central Server primarily
runs as a service in the
background. No
administration is required
on the XProtect Central
Server itself, unless you
want to access log files,
server definition in XML
format, or similar (see
Server: File Locations on
page 23).
The vast majority of
administration takes place
through the XProtect
Central Client, using an
Administrator role (see
page 44). This way you are
able to configure which
XProtect Corporate, XProtect Enterprise or XProtect Professional installations XProtect Central
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should connect to, which other users should be allowed access with the XProtect Central Client,
how status and event information should be displayed on maps, etc.
Role of Central Client
The XProtect Central Client is used for connecting to the
XProtect Central Server in order to view status and
alarm information from connected surveillance systems.
The XProtect Central Client is also used by XProtect
Central administrators for configuration of the system;
since administrators have access to a number of
otherwise hidden configuration features in the XProtect
Central Client.
Once the system has been configured by administrators,
other users (operators, etc.) are able to access XProtect
Central Client’s regular feature set.
Updates
Milestone Systems regularly release service updates for our products, offering improved
functionality and support for new devices.
If you are an XProtect Central system administrator, it is recommended that you check the
Milestone Systems website www.milestonesys.com for updates at regular intervals in order to
make sure you are using the most recent version.
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Minimum System Requirements
Computer Running Central Server
• CPU: 2.4 GHz (dual core processor recommended).
• RAM: 1 GB (2 GB recommended).
• Network: Ethernet (100 Mbit recommended).
• Graphics adapter: Any supported by Microsoft
• Hard disk type: Any supported by Microsoft Windows.
• Hard disk space: Minimum 100 MB free (depends on number of servers and alarm
settings).
• Operating System: Microsoft® Windows® XP Professional (32 bit or 64 bit*), Windows
Server 2003 (32 bit or 64 bit*), Windows Server 2008 R1/R2 (32 bit or 64 bit*), Wi ndows
Vista® Business (32 bit or 64 bit*), Windows Vista Enterprise (32 bit or 64 bit*), Windows
Vista Ultimate (32 bit or 64 bit*), Windows 7 Professional (32 bit or 64 bit*), Windows 7
Enterprise (32 bit or 64 bit*) and Windows 7 Ultimate (32 bit or 64 bit*).
* Running as a 32 bit application.
• .NET Framework 3.5 and Internet Information Services (IIS) 6.0 or newer,
downloadable from http://www.microsoft.com/downloads/, must be installed on computers
running the XProtect Central Server. See Server: Installation on page 12 for information
about how to install the Central Server, including how to install IIS.
®
Windows®.
Computer Running Central Client
• CPU: 2.4 GHz.
• RAM: 1 GB (2 GB or higher recommended on Microsoft Windows Vista).
• Network: Ethernet (100 Mbit recommended).
• Graphics Adapter: AGP or PCI-Express, 1024×768 (1280×1024 recommended), 16-bit
colors.
• Hard disk space: Minimum 50 MB free.
• Operating System: Microsoft Windows XP Professional (32 bit or 64 bit*), Windows
Server 2003 (32 bit or 64 bit*), Windows Server 2008 R1/R2 (32 bit or 64 bit*), Wi ndows
Vista Business (32 bit or 64 bit*), Windows Vista Enterprise (32 bit or 64 bit*) and
Windows Vista Ultimate (32 bit or 64 bit*), Windows 7 Professional (32 bit or 64 bit*),
Windows 7 Enterprise (32 bit or 64 bit*) and Windows 7 Ultimate (32 bit or 64 bit*).
* Running as a 32 bit application.
• Net Framework 2.0 and DirectX 9.0, downloadable from http://www.microsoft.com/
downloads/, must be installed on computers running the Central Client.
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Milestone XProtect 3.7; Administrator’s Manual
Server: Installation
Upgrading from Previous Version
If upgrading from XProtect Central version 3.1 to version 3.7, you need to remove the version 3.1
server software before installing the version 3.7 software. Use Windows' Add Remove Programs
feature to remove the previous server software version.
Reuse Database
If you are upgrading from XProtect Central version 3.1, you are able to reuse your existing
XProtect Central database of alarms. You will thus be able to view, and work with, alarms from
your previous XProtect Central version 3.1 in your new XProtect Central version 3.7, provided you
note the following:
Even though you remove the XProtect Central version 3.1 server software, make sure you do not
remove the Microsoft SQL Server Desktop Engine used as the alarm database in XProtect Central
version 3.1.
Then, when you install XProtect Central version 3.7, new fields will be added to the database,
allowing its content to be used with XProtect Central version 3.7. Your configuration from XProtect
Central version 3.1 will then work in XProtect Central version 3.7 too.
Bear in mind that alarms will never be kept for longer than specified in your Alarm Settings (see
page 53), regardless of which XProtect Central version the alarms originate from.
Things to Consider before Installation
Before you install the XProtect Central Server, consider the following:
IIS (Internet Information Services)
Make sure IIS (Internet Information Services) is installed on the computer on which XProtect
Central Server will be installed.
If IIS is not installed, do the following to install IIS:
IMPORTANT: IIS should be installed before .NET Framework 2.0.
Tip: Have your Windows installation CD ready; it may be required during the IIS installation.
1. Open Window’s Control Panel by selecting Start > Control Panel.
2. In the Control Panel, select Add or Remove Programs.
3. In the left side of the Add or Remove Programs window, click Add/Remove Windows
Components.
4. Select the check box on the Internet Information Services (IIS) line (the line may also be
called Application Server).
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5. Only required if using Windows 2003 Server: Click the Details button and select the
ASP.NET component, then click OK.
6. Click Next, and follow the remaining instructions.
.NET Framework
Make sure .NET Framework is installed on the computer on which XProtect Central Server will be
installed.
Tip: Windows 2003 Servers have .NET Framework ready-installed; the .NET Framework installation
only has to be verified on Windows XP Servers.
If required, .NET Framework is downloadable from http://www.microsoft.com/downloads/.
IMPORTANT: .NET Framework should be installed after IIS.
XProtect Enterprise and XProtect Professional Version
If you are going to use your XProtect Central solution for connecting to XProtect Enterprise or
XProtect Professional systems, it is highly recommended that you use XProtect Enterprise version
5.6c or later/XProtect Professional version 6.5b or later.
Windows Vista
If installing the XProtect Central Server on a computer running Windows Vista, read About
Installation on Windows Vista on page 16 before you proceed with the installation procedure below.
XProtect Central Server Installation Procedure
1. Insert the XProtect Central software DVD. After a short while, the Milestone XProtect
Central Server Setup
window will open.
Tip: If the Milestone
XProtect Central Server
Setup window does not
open automatically upon
inserting the DVD, run the
CentralServerInstaller.exe
file from the DVD.
Alternatively, if you are
installing a version
downloaded from the
internet, run the .exe file
from the location you have
saved it to.
In the left part of the window you will see a list of the steps involved in the installation:
Begin by reading the licence terms. By clicking the View Microsoft SQL ... link you are
furthermore able to read the license terms for the Microsoft SQL Server Express Edition will
act as XProtect Central’s database.
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When ready, click the installation window’s Agree button to continue to the next step of the
installation.
2. On the second step, specify information in the following fields:
• Software License Code (SLC): (Required) Type your XProtect Central Software
License Code (SLC). The SLC is printed on the Product License Sheet enclosed with
the software DVD.
• Database password for ‘sa': (Optional) Ability to specify a password to be used
when accessing the XProtect Central database. A password is not compulsory.
Tip: ‘sa' simply means system administrator, and refers to the implicit user name
associated with the password.
• Database location: (Optional) Ability to define a specific location for the database
(the database should always be stored locally on the computer on which XProtect
Central Server is installed). If you wish to use XProtect Central’s default location for
the database (typically in a subfolder under C:\Program Files\Microsoft SQL
Server\... on the computer on which XProtect Central Server is installed), simply
leave the field blank. If you require a specific location for your database, click the
browse button next to the field, and select the required location.
• Server Web Site (IIS defined): (Required) Specify required server web site. If
no special site/port is required, simply select Default Web Site, port=80.
When ready, click the Install button.
3. Installation will automatically move to the next step, called Install database, during which
Microsoft SQL Server Express Edition will be installed. The SQL Server Express Edition will
act as XProtect Central’s database. When ready, or if SQL Server Express Edition is already
installed, installation will automatically move to the next step.
4. During this step, called Install central server, installation of the XProtect Central Server
itself automatically begins.
After a short while, a wizard window will prompt you to select which folder you want to
install the server software in (a default installation folder is automatically suggested; you
may change it if required):
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You also have the option of specifying whether the server software should be accessible
just by you or by everyone using the computer on which you are installing it. If in doubt,
select Everyone.
Users with local administrator rights on the computer will always be able to access the
server software.
When ready, click Next to continue installing the server software.
When installation of the server software ends, click the wizard window’s Close button to
move to the next step of the main installation.
5. During this step, called Install IIS service, Milestone XProtect Central Internet Information
Services (IIS) will automatically be installed. When the service is installed, you are
automatically taken to the last step of the installation.
6. The last step simply provides an overview of what you have achieved:
The installation process is complete; click the Close button.
Tip: If you subsequently experience problems with your XProtect Central Server
installation, for example that clients cannot communicate with the server, try the solutions
suggested in the following chapter.
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About Installation on Windows Vista
The following information only applies if installing the XProtect Central Server on a computer
running Windows Vista.
You can use this information to set up the XProtect Central Server on a single computer.
Do the following:
1. Determine the status of the firewall, and make sure it is disabled.
2. Log in to Windows Vista using an administrator account.
3. Install Internet Information Services (IIS).
Your Windows Vista computer may already have IIS installed. If IIS is already installed,
verify its IIS 6 compatibility, and that Basic Authentication as well as Windows
Authentication is enabled (if not, enable it).
If IIS is not installed, follow this procedure to install and enable the required modules:
a. Click Start, select Control Panel, and open Programs and Features.
b. Click Turn Windows Features On or Off. This will start the Windows features
selector.
c. On the feature selection page, expand the following items, and specify the following
(do not make any other changes than those listed in the following):
i. Select and expand Internet Information Services.
ii. Expand Web Management Tools.
iii. Expand IIS 6 Management
Compatibility.
o Select IIS 6 Management
Console.
o Select IIS 6 Scripting Tools
(IIS 6 WMI Compatibility,
IIS Metabase and IIS 6
configuration compatibility
will automatically be
selected).
o Close IIS 6 Management
Compatibility.
iv. Enable IIS Management Console.
v. Expand World Wide Web Services.
vi. Expand Application Development
Features.
o Select ASP.NET.
o Close Application
Development Features.
vii. Expand Security.
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o Select Basic Authentication.
o Select Windows Authentication.
d. Click OK to start IIS installation; note that the IIS installation may take several
minutes to complete.
4. Now install the XProtect Central Server as described on page 13.
5. Upon installation of the XProtect Central Server, make the following changes in Windows
Vista:
a. Click Start, select Control Panel, and open Administrative Tools.
b. Open Internet Information Services (IIS) Manager.
c. Expand the server item in the Connections tree.
d. Expand the Web Sites item.
e. Expand the Default Web Site item.
f. Select the virtual folder named Central (if you specified a different virtual directory
name during the XProtect Central Server installation, click the virtual folder with
that name).
i. Click Advanced Settings (located in the Actions section on the left side).
ii. Select Behavior/Application Pool, and click the button located in the right
side of the property.
iii. Change the Application Pool from DefaultAppPool to Classic .NET AppPool,
then click OK to close the dialog.
iv. Click OK to close the Advanced Settings dialog.
g. Open the authentication configuration view.
i. Verify that Basic Authentication is enabled.
ii. Verify that Windows Authentication is enabled.
iii. Verify that the remaining three authentication types are disabled.
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Server: Connection Troubleshooting
The following issues may occasionally occur once you have installed the XProtect Central Server
and clients begin to connect to it. For each issue, one or more solutions are available.
• Client Login Fails with “Error 401 – Unauthorized” Message (immediately below)
• Client Login Fails with “Method Not Allowed” Message (see page 20)
• Client Login Fails with “Cannot load type …” Message (see page 20)
• Client Login Fails with “The Remote Server Returned …” Message (see page 21)
Client Login Fails with “Error 401 – Unauthorized” Message
This issue may be caused by three different settings, and consequently resolved in one of the three
following ways:
Solution 1: Change Login Settings
If using a local user account on the server: When specifying user name during login, make sure
that you only specify the user name itself (i.e. do not specify for example serverpc/username), and
that the Domain field is left empty.
Solution 2: Change Simple File Sharing Settings
If using a local user account on the server, the default settings in Windows Professional specify that
simple file sharing is used. This may conflict with XProtect Central Server, and should be changed
the following way:
1. On the computer running XProtect Central Server, right-click the Start button, and select
Explore.
2. In the Start Menu window, select the Tools menu, then select Folder Options...
3. Select the View tab.
4. Scroll to the bottom of the Advanced settings list, and make sure that the Use simple file
sharing (Recommended) check box is cleared.
5. Click OK, and close the Start Menu window.
Solution 3: Change IIS Settings
Before the XProtect Central Server can be accessed by XProtect Central Clients, do the following to
configure the Milestone XProtect Central Internet Information Service (IIS):
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1. Open Windows' Internet Information Services window by selecting Start > Control Panel >
Administrative Tools > Internet Information Services.
2. In the Internet Information Services window’s left pane, locate and right-click Central (if
you specified a different virtual directory name during the XProtect Central Service setup,
locate and right-click that name):
Example only; content on your
computer may be different
3. In the resulting menu, select Properties. This will open the Central Properties dialog.
4. Select the Directory Security tab.
5. In the Anonymous access and authentication control section, click the Edit... button. This
will open the Authentication Methods dialog.
6. Make sure that only the Digest authentication for Windows domain servers and Integrated
Windows authentication check boxes are selected, as outlined in the following illustration:
Example only; content and dialog layout on your computer may be different
7. Click OK twice, and close the Internet Information Services window. XProtect Central
Clients will now be able to access the XProtect Central Server.
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Client Login Fails with “Method Not Allowed” Message
If you receive a Method not allowed message the first time you attempt to log in to the XProtect
Central Server with an XProtect Central Client, ASP.NET extensions are probably not available on
the server. This may be the case if .NET Framework 2.0 was installed before IIS on the server.
Solution: Install ASP.NET Extensions
To install ASP.NET extensions on the computer running the XProtect Central Server, do the
following:
1. Click Start and select Run...
2. In the Run dialog’s Open field, type the following:
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727>aspnet_regiis -i
3. Click OK.
Client Login Fails with “Cannot load type …” Message
If .NET Framework 1.x and 2.x are both installed on the server, Windows' default settings may
cause .NET version 1.x to be used whereas .NET version 2.x is required when running XProtect
Central.
When this is the case, you will see the following error message when attempting to connect with an
XProtect Central Client:
The message reads: Unable to login to [server], the server reported the following information:
Cannot load type VideoOS.Central.ServerAPI.ServerConnectionPoint, VideoOS.Central.ServerAPI,
Version=3.5.x.x, Culture=neutral, PublicKeyToken=null.
Solution: Change .NET Version
To change the .NET version from 1.x to 2.x, do the following:
1. Click Start, and select Control Panel.
2. Click Administrative Tools.
3. Click Internet Information Services.
4. In the Internet Information Services window’s left pane, locate and right-click Central (if
you specified a different virtual directory name during the XProtect Central Service setup,
locate and right-click that name):
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Example only; content on your
computer may be different
5. In the resulting menu, select Properties. This will open the Central Properties dialog.
6. In the Central Properties dialog, select the ASP.NET tab.
7. In the ASP.NET version list, change the .NET version from 1.x to 2.x. Example:
8. Click OK.
9. Close the Internet Information Services and Administrative Tools windows if still open.
Client Login Fails with “The Remote Server Returned …” Message
If the XProtect Central Server is installed on a computer running Windows XP 64 bit, use of
ASP.NET version 2.0.50727 must be allowed on the server.
If not, you will see the
following error
message when
attempting to connect
with an XProtect
Central Client:
The message reads: Unable to login to [server], the server reported the following information: The
remote server returned an error: (404) Not Found.
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Solution: Allow Use of ASP.NET Version 2.0.50727
To allow use, do the following:
1. Click Start, and select Control Panel.
2. Click Administrative Tools.
3. Click Computer Management.
4. In the Computer Management window's left pane, click Services and Applications, then
click Internet Information Services and select Web Service Extensions.
5. In the Computer Management window's right pane, verify that ASP.NET v2.0.50727 has the
status Allowed. If not, click ASP.NET v2.0.50727 to display a group of buttons, then click
the Allow button.
6. Close the Computer Management and Administrative Tools windows if still open.
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Server: File Locations
On the XProtect Central Server, files are stored at the following locations:
• Server EXE and DLL Files
Located in C:\Program Files\Milestone\Milestone XProtect Central Server\
• Server Definition in XML Format
Located in C:\Program Files\Milestone\Milestone XProtect Central Server\config
• Background Images Loaded onto Server
Before clients can use a background image in a map, the background image must be
loaded onto the XProtect Central Server. When such images are loaded onto the server,
they will be located in C:\Program Files\Milestone\Milestone XProtect Central
Server\images
• DLL Files for Running IIS-Related Processes
Located in C:\INetPub\wwwroot\Central
• Log and Trace Files
Located in C:\Program Files\Milestone\Milestone XProtect Central Server\logs. See also Log
Locations on page 68.
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Server: Use Across Time Zones
The XProtect Central Server registers date and time information using UTC, Coordinated Universal
Time.
This means that your XProtect Central Server is able to effortlessly receive and process event and
status information from surveillance system installations located in different time zones.
On XProtect Central Clients, time and date information will always be presented in local values,
based on the Client user’s regional settings, but actions performed in the Client will be registered in
UTC on the Server.
Tip: UTC (Coordinated Universal Time) is the official world reference for time. While GMT
(Greenwich Mean Time) is still widely used, it has officially been replaced by UTC. Being based
upon atomic clocks, UTC is considered more accurate than GMT, which is based on the Earth’s
rotation and references to the positions of celestial bodies. In day-to-day use the difference is
negligible, and GMT and UTC are often used interchangeably.
www.milestonesys.com Page 24 Server: Use Across Time Zones
Milestone XProtect 3.7; Administrator’s Manual
Client: Installation
Upgrading from Previous Version
If upgrading from XProtect Central version 3.1 to version 3.7, you do not need to remove your
previous XProtect Central Client version; it will be overwritten when you install the latest Client
version.
Installation Procedure
1. Shut down any Milestone software running.
2. Insert the XProtect Central software DVD. After a short while, the Milestone XProtect
Central Client Setup Wizard will open.
Tip: If the Milestone XProtect Central Client Setup Wizard does not open automatically
upon inserting the DVD, run the CentralClientInstaller.exe file from the DVD. Alternatively,
if you are installing a version downloaded from the internet, run the .exe file from the
location you have saved it to.
3. On the wizard’s first page, click Next:
4. On the wizard’s second page, select the folder in which you want to install XProtect Central.
Also select whether just yourself or everyone using the computer should be able to access
the XProtect Central Client; if in doubt, select Everyone.
www.milestonesys.com Page 25 Client: Installation
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