Midea MTWM60, MTWR45 User Manual

WARRANTY CONDITIONS

Effective from 17 July, 2015

This warranty supersedes all other warranty forms of an earlier date or undated

Midea Appliances products are distributed in Australia by Castel Electronics Pty Ltd ABN 88 074 561 087, see reverse for details.

1. PURCHASER’S STATUTORY RIGHTS:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure. The benefits conferred under this Midea Appliances warranty are in addition to
other rights and remedies available to you under the Australian Consumer Law (see also 8.
below).

2. MIDEA APPLIANCES WARRANTY:

Subject to the terms and conditions herein, Midea Appliances warrants that it will repair or,
at its option, replace Midea Appliances products as specified in the table where such Midea
Appliances product is defective by reason of faulty workmanship or materials free of charge for
parts and labour as shown in the table. (See table on reverse of this document.)

a) If a replacement is required at a time where the same model is no longer available then at the

option of Castel a model of equivalent or higher specifications will be offered as a replacement.
If replacement is not commercially possible, or repair or replacement cannot be accomplished
within a reasonable time, Castel may at its sole option may refund the purchase price of the
product with due adjustment for depreciation arising from actual use. This is in full satisfaction
of its warranty obligation.

b) Commercial Warranty listed on reverse of this document applies to all products intended for or

employed in commercial use of any nature, including without limitation, Industrial, Non-Retail,
Non-domestic, Rental Services, Educational, Business and like use.

c) With the additional 3 years parts warranty for refrigerator compressor, Castel or its agent will

supply replacements for, or at Castel's option, repair all parts it finds defective in the sealed
refrigeration system which comprises compressor, condenser, evaporator, dryer and tubing.
Original purchaser will pay for the cost of labour and freight if necessar y in replacing defective
parts, including those in the sealed refrigeration system.

d) Any form of unauthorised modification and/or adaptation made to the product(s) deviating from

the specifications and/or the intended use of the product(s) shall void this warranty in its entirety.

e) Any dents, scratches to paintwork and the like need to be notified to Castel on the same day of

delivery to qualify for a warranty replacement.

f) The warranty period begins from the date of original purchase of the Midea Appliances product

from an authorised Midea Appliances dealer.

3. CONDITIONS: This Midea Appliances Warranty:

a) only applies:

i) in respect of Midea Appliances products described herein which are distributed by Castel
Electronics Pty Ltd and purchased in Australia from an authorised Midea Appliances dealer and
used in Australia; and
ii) if the said Midea Appliances products have been installed and used in accordance with the
instructions displayed on the unit or in the relevant instruction manual; and
iii) when proof of purchase in the form of a receipt from an authorised Midea Appliances dealer is
presented when requesting Midea Appliances Warranty Service; and
iv) where Midea Appliances dishwasher products have been installed by a person/ company
which is certified or licensed by the relevant Federal and/or state authorities to carry out
installations of dishwashers and having provided such licence number(s) issued by the said
authorities; and

b) is void where service is undertaken by an unauthorised service centre or any tampering of any

nature in respect of the said Midea Appliances products by unauthorised persons.

c) In order to make a warranty claim and for service to be provided under this warranty, the owner

must produce the original dated purchase receipt. It shall be the owner's obligation to pay for
any repairs or ser vice costs made in respect of the product for which the owner is unable to
provide the original sales receipt.

4. SERVICE:

a) Contact your local dealer for authorised service centres.
b) In-home service calls will be made for the following products: Washing Machines, Clothes Dryers,

Refrigerators, Freezers and Dishwashers.

c) Free in-home service calls will only be made where the owner lives within 25 kilometres of

an authorised Midea Appliances service centre. A travel fee will be charged on ser vice calls
outside that area or the owner must send the product, at the owners expense and risk, to and
from the authorised Midea Appliances ser vice centre.

d) Save for the costs specified in this Condition 4 this warranty does not otherwise cover the cost

of claiming under the warranty. All other costs and expenses incurred in claiming under the
warranty, including forwarding and return freight costs, will be at the owner's expense.

WARRANTY REGISTRATION FORM

To ensure your purchase is fully covered by Midea Appliances Warranty, it is necessary to complete Section 1 and 2 of this WARRANTY REGISTRATION FORM

and return to Castel Electronics Pty Ltd immediately. Your assistance in completing Section 3 to assist our marketing would also be appreciated.

5. PURCHASE REGISTRATION:

Owners of Midea Appliances products should return the Warranty Registration Form to Castel
Electronics Pty Ltd, and any change of address or ownership must be notified to Castel
Electronics Pty Ltd at the specified address.

6. VARIATIONS:

No employees or servants of an authorised service centre of Midea Appliances has authority
to add to or alter the terms of this Midea Appliances Warranty.

7. EXCLUSIONS: This Midea Appliances Warranty excludes:

a) Subject to the purchaser's rights referred to herein, Midea Appliances hereby excludes and

disclaims to the maximum extent permitted by law any and all other liability in respect of the

product;
b) This Midea Appliances Warranty does not apply to:
i) Light bulbs, batteries and other accessories, control knobs and buttons, power plugs, leads,

glass or plastic accessories, appearance items and cabinetry;
ii) Damage caused by accident, misuse or negligence, including by leaking batteries, foreign

objects or substances not normally associated with the product; damage caused by scratching,

chipping, staining, rust, corrosion, moisture, steam or heat from appliances; damage caused

by unusual or non-traditional use, positioning or location of product.
iii) For dishwashers, failure arising from installation by a person or company not fully licensed

to carry out installations on dishwashers; and failure arising from improper installation of

the product (note warranty condition 3(a)iv). Any damage to paint work, metal framework or

finished trims of the product caused by weathering, rain, hail, storm, flood, fire, salt, corrosive

materials and corrosive environments. Failure arising from lack of reasonable maintenance of

the dishwasher (for example regular cleaning, replacement of filters etc).
iv) Products repaired or tampered with by anyone other than Castel or its authorised service centre;
v) Any faults relating to or arising from any defect in the product which was known to you (or end

user) at the time of purchase including any pre-existing conditions;
vi) Calls to attend or requests for service in respect of any adjustment which could have been

performed by the owner or arising from external power supply or other faults in any ancillary or

other equipment or external interferences of any nature whatsoever;
vii) The expense of a ser vice call when no fault has been found with the product;
viii)Products where the serial number is removed or defaced;
ix) Insurance of any product in transit or when in the possession of Castel Electronics Pty Ltd or

any other party;
x) Any circumstances which constitute an "Act of God" (eg., earthquakes, typhoons, flash floods,

etc.) or which would normally be covered by normal household insurance;
xi) Any loss suffered through or resulting from the non-operation or the ineffective operation of the

Midea Appliances products or any part of these products;
xii) Failure arising from wildlife damage, power surges, connection to incorrect voltage, voltage

fluctuations and external electromagnetic interference;
xiii)Failure to properly maintain, clean and service (including and not limited to heads, internal

cavities, user accessible filters etc);
xiv)Failure arising from blocked pumps, drains, foreign objects/substances inside the product,

incorrect or inadequate plumbing and wiring, incorrect usage of detergents, fabric softeners,

washing liquids etc.;
xv) Correcting the installation, such as removal of transit packer, levelling the machine, adjustment

of the drain to correct syphoning, noises, crossed, kinked or leaking inlet hose connections,

turning on water or power supplies; and
xvi)In the case of washing machines, dryers and dishwashers, noise or vibration that is considered

normal (spin sounds, user warning beeps etc), and water on the floor due to incorrect loading

or excessive suds.
c) In the event that the owner is not in attendance at the address notified to Castel Electronics

Pty Ltd or its authorised service centre during normal business hours and an appointment has

been made with the owner for provision of service, additional charges may be made at the

prevailing rates for each ser vice call made or attempted.
d) Subject to Clause 1, the purchaser will be liable for any labour, parts or transportation costs

incurred by Midea Appliances or its authorised service centre if after having been inspected

that the alleged defect is found not to be covered by the warranty for whatever reason and not

related to any defect in the Product.

8. Please note that the refund referred to in 1. above should be effected through the proper

channels, i.e. the consumer to take up with the Supplier as defined in the ACL (likely to be

the retailer selling the product to the consumer) and for the Supplier to take it up with the

wholesaler/manufacturer i.e. Castel Electronics Pty Ltd.

$

Section 1 Section 3

Type of product:........................................................Model No:.................................

Serial No:.......................................................................................................................

Purchased From:..........................................................................................................

...................................................................... State:...................Postcode:,..................

Retailer Invoice / Receipt No:.....................................Purchase Date: ....................

Purchaser’s Name: ......................................................................................................

Address: .......................................................................................................................

...................................................................... State:...................Post Code:.................

Email Address: .............................................................................................................

Section 2 - Dishwasher Installation details

Installer Name: ...........................................................Reg No: ..................................

Company:............................................................................ Ph: ..................................

Electrician Name: .......................................................Reg No: ..................................

Company:............................................................................ Ph: ....................................

a) How did you learn about this product?

q Advertisement q Retailer q Internet q Brochure q Friend

q Other (Specify) .....................................................................................................

......................................................................................................................................

b) Why did you choose Midea Appliances?

q Price q Performance q Styling q Brochure q Friend

q Features (which in particular) ............................................................................

......................................................................................................................................

c) Which other brands did you consider? .............................................................

......................................................................................................................................

d) Do you research products on the internet? q Yes q No

e) Age Group: q Under 25 q 25-35 q 35-50 q Over 50

Warranty version 1 March 2015. This warranty form supersedes all other warranty forms of an earlier date or undated.

WARRANTY CONDITIONS

Effective from 17 July, 2015

This warranty supersedes all other warranty forms of an earlier date or undated

M

idea Appliances products are distributed in Australia by Castel Electronics Pty Ltd ABN 88 074 561 087

Castel Electronics is the authorised agent appointed by Midea Appliances.

Warranty Registration must be returned to Castel Electronics Pty Ltd within 30 days of date of purchase.

In the event of a warranty claim, you must produce your original dated purchase receipt in order for service to be provided under this warranty.

Castel Electronics Pty Ltd, 48A Radford Road, Reservoir, Victoria 3073

Telephone: [phone] Facsimile: [phone] Castel website: www.castel.com.au

FOR WARRANTY SERVICE PHONE [phone]

Midea appliances WaRRanTY (to be read in conjunction with conditions on reverse):

PRODUCT DOMESTIC WARRANTY COMMERCIAL WARRANTY

Washing Machines - Front Load 2 years parts and labour (in home) 90 days parts & labour

Washing Machines - Top Load 2 years parts and labour (in-home) 90 days parts & labour

Clothes Dryers 2 years parts and labour (in-home) 90 days parts & labour

Bar Refrigerators 2 years parts and labour (carry-in) 1 year parts & labour

Refrigerators 2 years parts and labour plus additional 3 years parts only for compressor and sealed system (in-home) 1 year parts & labour

Freezers 2 years parts and labour plus additional 3 years parts only for compressor and sealed system (in-home) 1 year parts & labour

Microwave Ovens 1 year parts and labour (carry-in) 90 days parts & labour

Dishwashers 2 years parts and labour (in-home) 90 days parts & labour

Fans

iMpORTanT Complete and retain this section for your record of purchase.

Purchased From

Type of Product Date of Purchase

Serial Number Model Number

Dishwasher installation details:

Installer Name Reg. No Company Phone

Electrician Name Reg. No Company

2 year replacement 90 days replacement

STAMP

$

Castel Electronics Pty Ltd
P.O. Box 432
Reservoir VIC 3073