Middle Atlantic RM-KB-LCD17HD User Manual

User Manual

RM-KB-LCD17HD

Rackmount LCD Keyboard

I-00711 Rev -

RM-KB-LCD17HD User Manual

FCC, CE Information

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.

FCC Caution: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this
equipment.

CE Warning: This is a class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.

RoHS

This product is RoHS compliant.

Telephone Support

Corporate Headquarters
Corporate Voice 973-839-1011 - Fax [phone] / International Voice +1
973-839-8821 - Fax [phone]
middleatlantic.com - [e-mail]

Middle Atlantic Canada
Voice 613-836-2501 - Fax [phone] / middleatlantic.ca ­[e-mail]

ii

RM-KB-LCD17HD User Manual

User Notice

All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.

The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.

The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.

A typical LCD (Liquid Crystal Display) monitor has millions of pixels. A dead
pixel refers to a pixel with a defect in its ability to display the correct color
output. It most often looks like a tiny black or white spot on your screen,
although it can be any other color. Since even a tiny dust particle on one of the
pixels during the manufacturing process or a slight bump during shipping can
create a dead pixel, the ISO 13406-2 norm defines 4 classes of acceptable
screens with dead pixels--Class 1 is the best; Class 4 is the worst. Almost all
manufacturers use Class 2 to establish their warranties, which allows a certain
amount of dead pixels to exist before they will replace the screen. Since the
manufacturers consider these screens to be acceptable under ISO
specifications, we cannot be responsible for replacement or warranty of the
TFT LCD panel.

iii

RM-KB-LCD17HD User Manual

Package Contents

Basic Package

The basic RM-KB-LCD17HD package consists of:
1 RM-KB-LCD17HD Rackmount LCD Keyboard with Standard Rack

Mount Kit
1 Custom USB DVI KVM Cable Set
1Power Cord
1 Firmware Upgrade Cable
1 User Instructions*

Check to make sure that all of the components are present and in good order.
If anything is missing, or was damaged in shipping, contact your dealer.

Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the console or to any other
devices on the RM-KB-LCD17HD installation.

* Changes may have been made to the manual since it was published. Please

visit our web site to download the most up-to-date version of the manual

iv

RM-KB-LCD17HD User Manual

Contents

FCC, CE Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Basic Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Chapter 1.

Introduction

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

LCD Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

External Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Chapter 2.

Hardware Setup

Before you Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 3.

Operation

Operating Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

LCD OSD Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

The LCD Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

The Adjustment Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Powering Off and Restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Hotkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Chapter 4.

Firmware Upgrade

The Firmware Upgrade Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Firmware Upgrade Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Performing the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Starting the Upgrade:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

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RM-KB-LCD17HD User Manual

Upgrade Succeeded:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Upgrade Failed:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Firmware Upgrade Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Exiting Firmware Upgrade Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Appendix

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Sun Keyboard Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Mac Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

vi

RM-KB-LCD17HD User Manual

About this Manual

This User Manual is provided to help you get the most from your RM-KB­LCD17HD system. It covers all aspects of installation, configuration and
operation. An overview of the information found in the manual is provided
below.

Overview

Chapter 1, Introduction, introduces you to the RM-KB-LCD17HD, its

purpose, features and benefits are presented, and its components are described.
Chapter 2, Hardware Setup, provides step-by-step instructions for setting

up your installation, and explains some basic operation procedures.
Chapter 3, Operation, describes the fundamental concepts involved in

operating the RM-KB-LCD17HD.
Chapter 4, Firmware Upgrade, explains how to upgrade the RM-KB-

LCD17HD’s firmware with the latest available versions.
An Appendix, provides specifications and other technical information

regarding the RM-KB-LCD17HD.

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RM-KB-LCD17HD User Manual

Conventions

This manual uses the following conventions:

Monospaced Indicates text that you should key in.

 Indicates keys you should press. For example, [Enter] means to

press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].

 Numbered lists represent procedures with sequential steps.
 Bullet lists provide information, but do not involve sequential

steps.

 Indicates selecting the option (on a menu or dialog box, for

example), that comes next. For example, Start
to open the Start menu, and then select Run.

Indicates critical information.

 Run means

viii

Chapter 1. Introduction

Chapter 1

Introduction

Overview

The RM-KB-LCD17HD DVI Full HD LCD Console features a 17.3" HD
widescreen with integrated keyboard and touchpad in a 1U rack-mountable
sliding housing. The RM-KB-LCD17HD provides front end access to
compatible KVM switches and utilizes space by closing flat and sliding into the
rack. The rail design allows the LCD monitor, keyboard and touchpad to
operate independently of each other. In addition, ports for an external USB
keyboard and mouse as well as a monitor are provided on the rear panel.

The RM-KB-LCD17HD features DVI, HDMI, and VGA ports for the KVM
switch and external console’s video connection. This added convenience
provides three video options for both the external console and KVM switch
connection. The RM-KB-LCD17HD also includes two mini stereo ports for
connecting audio speakers.

Server rooms already installed with compatible KVM switches will have the
advantage of easy LCD access, an additional KVM console, and a built-in
space saving sliding module, without having to purchase a new KVM switch.

The RM-KB-LCD17HD’s firmware is upgradable, so you can stay current
with the latest updates by downloading them from the Middle Atlantic
Products website. Setup is fast and easy. Simply use the custom cables included
with your device to connect the RM-KB-LCD17HD to the console ports of
your KVM switch and you are ready to go!

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RM-KB-LCD17HD User Manual

Features

 Integrated KVM console with a 17.3” Widescreen DVI Full HD LCD

monitor

 Supports an external console with DVI / VGA / HDMI video ports
 Superior video quality – up to 1920 x 1080 @60Hz; DDC, DDC2,

DDC2B

 Adjustable depth to fit within the rack
 Audio support for connecting speakers
 Standard 105-key keyboard; Sun keyboard emulation
 Multiplatform support – Windows, Linux, Mac, and Sun
 Firmware upgradeable
 DDC emulation – video settings of attached computers are automatically

adjusted for optimal output to the monitor

Requirements

LCD Console

 The integrated LCD monitor's maximum resolution is 1920 x 1080

@60Hz. Make sure that none of the resolution settings of the connected
computers exceed the LCD monitor's maximum resolution.

External Console

 A VGA, SVGA, MultiSync, DVI, or HDMI monitor capable of displaying

the highest resolution provided by any computer in the installation

 USB keyboard and mouse

2

Chapter 1. Introduction

Operating Systems

Supported operating systems are shown in the table, below.

OS Version

Windows NT and higher
Linux RedHat 9.0 and higher

SuSE 10 and higher
Mandriva (Mandrake) 9.0 and higher

UNIX AIX 4.3 and higher

FreeBSD 5.5 and higher

Sun Solaris 8 and higher
Novell Netware 5.0 and higher
Mac 9.0 and higher
DOS 6.2 and higher

3

RM-KB-LCD17HD User Manual

2

3

5

6

8

7

10

11

4

1

13

Components

Front View

1

9

2

4

Chapter 1. Introduction

No. Component Description

1 Upper Handle Pull to slide the LCD module out; push to slide it in.

2 LCD Module After sliding the LCD module out, flip up the cover to access

3 LCD Controls The buttons to control the position and picture settings of the

4 LCD On / Off

Button

5 Keyboard Module Standard 105-key keyboard
6 Touchpad Standard mouse touchpad
7 USB Port The USB port is available to connect a USB peripheral

8 Power LED Lights (green) to indicate that the unit is receiving power.
9 Rack Mounting

Tabs

10 Lock LEDs The Num Lock, Caps Lock, Scroll Lock LEDs are located

11 Reset Switch Located to the right of the Lock LEDs. Press this recessed

12 Firmware

Upgrade Port

13 Firmware

Upgrade Switch

See Operating Precautions, page 13, for details on sliding
the console in and out

the LCD display.

LCD display are located here. See page 14, for details.
Push this button to turn the LCD monitor on and off. The

button lights when the LCD monitor is off.
Note: The light indicates that only the monitor is off, not the

attached KVM switch.

device (flash drive, CD-ROM drive, etc.) to the console, or a
USB mouse for users who prefer to use an external mouse.

Rack mounting tabs are located at each corner of the unit.

here.

switch in with a thin object to perform a system reset.
The firmware upgrade cable that transfers the firmware

upgrade data from the administrator’s computer plugs into
this RJ-11 connector.

During normal operation and while performing a firmware
upgrade, this switch should be in the NORMAL position. If a
firmware upgrade operation does not complete successfully,
this switch is used to perform a firmware upgrade recovery.
See Firmware Upgrad e Recovery, page 24, for details.

5

RM-KB-LCD17HD User Manual

1

2

3

4

5

HDMI

HDMI

Rear View

No. Component Description

1 Power Socket This is a standard 3 prong AC power socket. The power cord

2 Power Switch This is a standard rocker switch that powers the RM-KB-

3 External

Console Section

4 KVM Port

Section

5 Grounding

Terminal

from an AC source plugs in here.

LCD17HD on and off.
For flexibility and convenience, the RM-KB-LCD17HD

supports an independent, external, KVM console. The
external console's USB keyboard and mouse, DVI, VGA, or
HDMI monitor, and audio cables plug in here.

The custom KVM cable supplied with the package for linking
the RM-KB-LCD17HD to a computer or switch plugs in here.
An additional HDMI and VGA port are provided.

The grounding wire (used to ground the unit) attaches here.

6

Chapter 2. Hardware Setup

1. Important safety information regarding the placement of this device is
provided on page 25. Please review it before proceeding.

2. Make sure that power to all the devices you will be connecting up has
been turned off. You must unplug the power cords of any computers
that have the Keyboard Power On function.

Rear Attachment

Sliding Bracket

Support

Flange

Slide Bar

Rear Flange

Front Flange

LEFT
RAIL

RIGHT

RAIL

Chapter 2

Hardware Setup

Before you Begin

Rack Mounting

1. Loosen ground screw prior to mounting. When unit is fully installed,
tighten ground screw.

2. Attach the left and right mounting rails to the inside of the rack. The flange
that supports the unit will be to the inside.

a) Screw the front flanges to the rack first.

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RM-KB-LCD17HD User Manual

Phillips I head
M4L6

b) Slide the bars with the rear flanges toward the rack until the flanges

make contact with the rack, then screw the rear flanges to the rack.

3. Slide the RM-KB-LCD17HD onto the support flanges. Use the screws
supplied with this package to loosely attach the front of the RM-KB­LCD17HD to the front of the rack (only tighten the screws part way).

8

Chapter 2. Hardware Setup

Phillips head

4. Slide the rear attachment sliding brackets along the slide bars until they

contact the rear of the RM-KB-LCD17HD, then use the screws supplied
with this package to attach the bars to the rear of the RM-KB-LCD17HD
(tighten the screws all the way).

M4x6mm

5. Slide the RM-KB-LCD17HD open and closed a couple of times to be sure

that it is properly aligned and operating smoothly.

6. After determining that the RM-KB-LCD17HD is lined up and operating

correctly, finish by fully tightening the front attachment screws inserted in
Step 3.

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RM-KB-LCD17HD User Manual

Connecting Up

Refer to the example installation diagram as you perform the following steps:

1. Plug the USB; then DVI, VGA, or HDMI, and audio connectors of a KVM
cable (either supplied with the unit, or purchased separately, see Operating
Systems, page 3) into the CPU port on the rear of the RM-KB-LCD17HD.

Note: The RM-KB-LCD17HD supports speakers only. It does not support

a microphone. Connect the KVM cable’ s speaker jack (green) to the
RM-KB-LCD17HD’s audio port.

2. Plug the keyboard, monitor, mouse and audio connectors of the KVM
cable into their respective ports in the Console Section of a KVM switch
or computer.

3. If you are installing an external console, plug your keyboard, monitor,
mouse and speakers into their respective ports in the Console Section of
the RM-KB-LCD17HD.

Note: The RM-KB-LCD17HD supports a DVI, VGA or HDMI external

console monitor , but only one video signal (DVI-D, VGA, or
HDMI) can be displayed at a time. The DVI monitor will display a
DVI-D signal only.

4. Plug the RM-KB-LCD17HD’s power cord into the RM-KB-LCD17HD's
power socket and into a power source.

5. Power up your KVM installation.

6. Turn on the power to LCD Console.

Note: Input source must match output source.

10

Installation Diagram

DVI-D, VGA, or HDMI

Chapter 2. Hardware Setup

4

3

RM-KB-LCD17HD

Rear View

DVI-D

HDMI

1

5

HDMI

6

2

KVM SWITCH OR
COMPUTER
NOT SUPPLIED

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RM-KB-LCD17HD User Manual

This Page Intentionally Left Blank

12

Operating Precautions

The maximum load bearing capacity of the keyboard module is 66 lbs.

(30 kg) Failure to heed the information below can result in damage to

the keyboard module.

Chapter 3. Operation

Chapter 3

Operation

Right!

Rest your hands and arms lightly on the
keyboard module as you work.

Wrong!

 DO NOT lean your body weight on the

keyboard module.

 DO NOT place heavy objects on the

keyboard module.

13

RM-KB-LCD17HD User Manual

LCD OSD Configuration

The LCD Buttons

The LCD OSD allows you to set up and configure the LCD display. Four
buttons are used to perform the configuration, as described in the table, below:

Button Function

MENU

EXIT

 When you have not entered the LCD OSD Menu function,

pressing this button invokes the Menu function, and brings up
the Main Menu.

 When you have entered the LCD OSD Menu function, and

have reached a setting choice with the navigation buttons,
pressing this button brings up its adjustment screen.

When navigating through the menus, this button moves you Right
or Up. When making an adjustment, it increases the value.

When navigating through the menus, this button moves you Left
or Down. When making an adjustment, it decreases the value.

 When you have not entered the LCD OSD Menu function,

pressing this button performs an auto adjustment. An auto
adjustment automatically configures all the settings for the
LCD panel to what the OSD considers their optimum values to
be.

 When you have entered the LCD OSD Menu function, pressing

this button exits the current menu and returns you to the
previous menu. Use it to leave an adjustment menu when you
are satisfied with the adjustment you made.

 When you are at the Main Menu, pressing this button exits the

LCD OSD.

The Adjustment Settings

An explanation of the LED OSD adjustment settings is given in the table
below:

Setting Explanation

Brightness Adjusts the background black level of the screen image.
Contrast Adjusts the foreground white level of the screen image.
Phase If pixel jitter or horizontal line noise is visible on the display,

Clock If vertical banding is visible on the display, your LED may

H-Position Positions the display area on the LED panel horizontally

14

your LED may have the wrong phase setting. Adjust the
phase setting to eliminate these problems.

have the wrong clock setting. Adjust the clock setting to
eliminate vertical banding.

(moves the display area left or right).

Chapter 3. Operation

Setting Explanation

V-Position Positions the display area on the LED panel vertically

Color Temperature Adjusts the color quality of the display. You can adjust the

Language Selects the language that the OSD displays its menus in.
OSD Duration Lets you set the amount of time the OSD displays on the

Reset Resets the adjustments on all menus and submenus to

(moves the display area up or down).

warmth value, color balance, etc. The Adjust Color
selection has a further submenu that lets you fine tune the
RGB values.

screen. If there is no input for the amount of time you
choose, the OSD display turns off.

their factory default settings.
Note: The Language setting does not return to the factory

default, but remains at the one that you have set it to.

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RM-KB-LCD17HD User Manual

Hot Plugging

The RM-KB-LCD17HD supports hot plugging – components can be removed
and added to the console by unplugging their cables from the ports without the
need to shut down the RM-KB-LCD17HD.

Powering Off and Restarting

If it becomes necessary to Power Off the RM-KB-LCD17HD (to upgrade the
firmware, for example), simply turn off the power to the unit using the rear
panel power switch. To restart the RM-KB-LCD17HD, turn the rear panel
power switch back on.

Port ID Numbering & Port Selection

Port ID numbering and Port Selection follow the method used by the KVM
switch connected to the RM-KB-LCD17HD. Consult your KVM switch's User
Manual for details.

16

Chapter 3. Operation

Hotkeys

Console selection is accomplished with the following hotkey combinations:

Combination Action Beeps LEDs

[Ctrl] [Alt] [Shift] [P] [C]
[Enter]

[Ctrl] [Alt] [Shift] [M] [A] [C]
[Enter]

[Ctrl] [Alt] [Shift] [S] [U] [N]
[Enter]

[Ctrl] [Alt] [Shift]
[u] [p] [g] [r] [a] [d] [e]

[Enter]

[Ctrl] [Alt] [Shift] [L] [Enter] Enable Local (LCD) console; Disable

[Ctrl] [Alt] [Shift] [R] [Enter] Enable 2nd console, or external

[Ctrl] [Alt] [Shift] [L] [R]
[Enter] or

[Ctrl] [Alt] [Shift] [R] [L]
[Enter]

[Ctrl] [Alt] [Shift] [U] [M]
[Enter]

[Ctrl] [Alt] [Shift] [U] [P]
[Enter]

To select normal mode (pc, etc.). 2 None

To select Mac 2 None

To select SUN 2 None

Activates the Firmware Upgrade
Mode.

Note: this Hotkey sequence only
works when the Firmware Upgrade
Recovery Switch (see page 20) is in
the Normal position.

2nd console or external console
video.

console video; Disable Local (LCD)
console to enable second console
audio.

Enable both consoles (default). No
HDMI Audio on second console.

Configures the front USB Port to
mouse mode (Mouse functionality is
immediate upon switching to USB
mouse mode). (USB mouse mode
[U] [M] is the default)

Configures the front USB Port to
peripheral mode.

None 3

Flashing

when

upgrade

is in

process

2 None

2 None

2 None

2 None

2 None

Note: 1. Press the keys in sequence – one key at a time. First [Ctrl], then [Alt],

then [Shift], etc.

2. Console selections are not saved. If the RM-KB-LCD17HD is
powered off, it reverts to the default setting of both consoles enabled
when it is powered on again.

3. Either side of the keyboard can be used to invoke [Shift] [Ctrl] [Alt]
hotkeys.

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RM-KB-LCD17HD User Manual

4. If the KVM switch connected to the RM-KB-LCD17HD uses the

[Ctrl] [Alt] [Shift] combination to invoke its hotkey mode, you won't
be able to access any of its hotkey operations because the RM-KB­LCD17HD will capture the combination for console selection first.

18

Chapter 4. Firmware Upgrade

Chapter 4

Firmware Upgrade

The Firmware Upgrade Utility

As new firmware revisions become available for the RM-KB-LCD17HD,
firmware upgrade packages are posted on the Middle Atlantic Products web
site. The Windows-based Firmware Upgrade Utility (FWUpgrade.exe)
provides a smooth, automated process for upgrading the RM-KB-LCD17HD’s
firmware. Check the web site regularly to find the latest firmware packages and
information relating to them.

Before You Begin

To prepare for the firmware upgrade, do the following:

1. From a computer that is not part of your RM-KB-LCD17HD installation
go to Middle Atlantic Products Internet support site and choose the model
name that relates to your device to get a list of available Firmware
Upgrade Packages.

2. Choose the Firmware Upgrade Package you want to install (usually the
most recent), and download it to your computer.

3. Use the Firmware Upgrade Cable (provided with this unit), to connect a
COM port on your computer to the Firmware Upgrade Port of the RM­KB-LCD17HD.

19

RM-KB-LCD17HD User Manual

Firmware Upgrade Mode

The RM-KB-LCD17HD’s firmware upgrade mode can be accessed one of two
ways: by entering a hotkey sequence (see Hotkeys, page 17), or by placing the
RM-KB-LCD17HD in firmware upgrade recovery mode (see Firmware
Upgrade Recovery, page 24).

Note: In order to activate the Firmware Upgrade Mode using a hotkey

sequence, the Firmware Upgrade Recovery Switch (see page 5) must be
set to the Normal position.

1. Turn off the power to the RM-KB-LCD17HD using the power switch
located on the back side of the console.

2. Slide the firmware switch to RECOVER (see page 5).

3. Turn on the power to the RM-KB-LCD17HD using the power switch
located on the back side of the console.

When the RM-KB-LCD17HD is in Firmware Upgrade Mode, the Num Lock,
Caps Lock and Scroll Lock LEDs will continually flash on and off.

To exit the Firmware Upgrade Mode, see Exiting Firmware Upgrade Mode,
page 24.

20

Chapter 4. Firmware Upgrade

Performing the Upgrade

Starting the Upgrade:

1. With the RM-KB-LCD17HD in Firmware Upgrade Mode, run the

downloaded Firmware Upgrade Package file from your computer - either
by double clicking the file icon, or by opening a command line and keying
in the full path and filename.

The Firmware Upgrade Utility main screen appears:

The Utility inspects your installation. All the devices capable of being
upgraded by the package are listed in the Device List panel.

2. Click Next to perform the upgrade.

 If you enabled Check Firmware Version, the Utility compares the

device's firmware level with that of the upgrade files. If it finds that the
device's version is higher than the upgrade version, it brings up a
dialog box informing you of the situation and gives you the option to
continue the upgrade:

21

RM-KB-LCD17HD User Manual

If you didn't enable Check Firmware Version, the Utility installs the
upgrade files without checking whether they are a higher level, or not.

 As the Upgrade proceeds status messages appear in the Status

Messages panel, and the progress toward completion is shown on the
Progress bar.

Upgrade Succeeded:

After the upgrade has completed, a screen appears to inform you that the
procedure was successful:

Click Finish to close the Firmware Upgrade Utility.

22

Chapter 4. Firmware Upgrade

Upgrade Failed:

If the upgrade failed to complete successfully the Upgrade Failed screen
appears:

Click Cancel to close the Firmware Upgrade Utility. See the next section,
Firmware Upgrade Recovery, for how to proceed.

23

RM-KB-LCD17HD User Manual

Firmware Upgrade Recovery

There are three conditions that call for firmware upgrade recovery:

 When the unit’s firmware becomes corrupted for some reason and you

are unable to operate it.

 When a firmware upgrade procedure is interrupted.
 When a firmware upgrade procedure fails.

To perform a firmware upgrade recovery, do the following:

1. Power off the RM-KB-LCD17HD.

2. Connect the Firmware Upgrade Cable to its Firmware Upgrade Port.

3. Slide the Firmware Upgrade Recovery Switch to the Recover position.

4. Power the RM-KB-LCD17HD back on and repeat the upgrade procedure.

5. After the RM-KB-LCD17HD has been successfully upgraded, power it
off, and slide the Firmware Upgrade Recovery Switch back to the Normal
position.

6. Power the RM-KB-LCD17HD back on.

Exiting Firmware Upgrade Mode

To exit the Firmware Upgrade Mode, do the following:

1. Slide the Firmware Upgrade Recovery Switch (see page 5) to the Normal
position.

2. Power off and restart the RM-KB-LCD17HD according to the instructions
given in the Powering Off and Restarting section (see page 16).

24

Appendix

Appendix

Safety Instructions

General

 This product is for indoor use only.
 Read all of these instructions. Save them for future reference.
 Follow all warnings and instructions marked on the device.
 Do not place the device on any unstable surface (cart, stand, table, etc.). If

the device falls, serious damage will result.

 Do not use the device near water.
 Do not place the device near, or over, radiators or heat registers.
 The device cabinet is provided with slots and openings to allow for

adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.



The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been provided.

 Never spill liquid of any kind on the device.
 Unplug the device from the wall outlet before cleaning. Do not use liquid

or aerosol cleaners. Use a damp cloth for cleaning.

 The device should be operated from the type of power source indicated on

the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.

 To prevent damage to your installation it is important that all devices are

properly grounded.

 The device is equipped with a 3-wire grounding type plug. This is a safety

feature. If you are unable to insert the plug into the outlet, contact your
electrician to replace your obsolete outlet. Do not attempt to defeat the
purpose of the grounding-type plug. Always follow your local/national
wiring codes.

 Do not allow anything to rest on the power cord or cables. Route the

power cord and cables so that they cannot be stepped on or tripped over.

 If an extension cord is used with this device make sure that the total of the

ampere ratings of all products used on this cord does not exceed the

25

RM-KB-LCD17HD User Manual

extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.

 T o help protect your system from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner, or
uninterruptible power supply (UPS).

 Position system cables and power cables carefully; Be sure that nothing

rests on any cables.

 Never push objects of any kind into or through cabinet slots. They may

touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.

 Do not attempt to service the device yourself. Refer all servicing to

qualified service personnel.

 If the following conditions occur, unplug the device from the wall outlet

and bring it to qualified service personnel for repair.

 The power cord or plug has become damaged or frayed.
 Liquid has been spilled into the device.
 The device has been exposed to rain or water.
 The device has been dropped, or the cabinet has been damaged.
 The device exhibits a distinct change in performance, indicating a need

for service.

 The device does not operate normally when the operating instructions

are followed.

 Only adjust those controls that are covered in the operating instructions.

Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.

 Do not connect the RJ-11 connector marked “UPGRADE” to a public

telecommunication network.

26

Appendix

Rack Mounting

 Before working on the rack, make sure that the stabilizers are secured to

the rack, extended to the floor, and that the full weight of the rack rests on
the floor. Install front and side stabilizers on a single rack or front
stabilizers for joined multiple racks before working on the rack.

 Always load the rack from the bottom up, and load the heaviest item in the

rack first.

 Make sure that the rack is level and stable before extending a device from

the rack.

 Use caution when pressing the device rail release latches and sliding a

device into or out of a rack; the slide rails can pinch your fingers.

 After a device is inserted into the rack, carefully extend the rail into a

locking position, and then slide the device into the rack.

 Do not overload the AC supply branch circuit that provides power to the

rack. The total rack load should not exceed 80 percent of the branch circuit
rating.

 Make sure that all equipment used on the rack – including power strips and

other electrical connectors – is properly grounded.

 Ensure that proper airflow is provided to devices in the rack.
 Ensure that the operating ambient temperature of the rack environment

does not exceed the maximum ambient temperature specified for the
equipment by the manufacturer.

 Do not step on or stand on any device when servicing other devices in a

rack.

 Caution: Slide/rail (LCD KVM) mounted

equipment is not to be used as a shelf or a work
space.

27

RM-KB-LCD17HD User Manual

Technical Support

When you contact us, please have the following information ready beforehand:

 Product model number, serial number, and date of purchase.
 Your computer configuration, including operating system, revision level,

expansion cards, and software.

 Any error messages displayed at the time the error occurred.
 The sequence of operations that led up to the error.
 Any other information you feel may be of help.

Corporate Headquarters
Corporate Voice 973-839-1011 - Fax [phone] / International Voice +1
973-839-8821 - Fax [phone]
middleatlantic.com - [e-mail]

Middle Atlantic Canada
Voice 613-836-2501 - Fax [phone] / middleatlantic.ca ­[e-mail]

28

Specifications

Function RM-KB-LCD17HD

Computer Connections 1
Console Selection Hotkey
Connectors External

Switches Reset 1 x Semi-recessed Pushbutton

LEDs Power 1 (Green)

Emulation Keyboard / Mouse USB
Video 1920 x 1080 @60Hz, DDC2B
I/P Rating 100–240VAC; 50–60Hz; 1A
Power Consumption 120V, 19.4W / 230V, 19.4W
Environment Operating Temp.

Console Ports

KVM Ports KB / Mouse 1 x USB Type B Female (White)

External Mouse / Peripheral 1 x USB Type A Female (Black)
Firmware Upgrade 1 x RJ-11 Female (Black)
Power 1 x 3-prong AC Socket

Power 1 x Rocker
F/W Upgrade 1 x Slide
LCD Power 1 x Pushbutton
LCD Adjustment 4 x Pushbutton

Lock Num 1 (Green)

Storage Temp.
Humidity 0–80% RH Non-condensing

Keyboard 1 x USB Type A Female
Mouse 1 x USB Type A Female
Monitor 1 x DVI-D Female (White)

Speaker 1 x Mini Stereo Jack Female (Green)

Monitor 1 x DVI-D Female (White)

Speaker 1 x Mini Stereo Jack Female (Green)

Caps 1 (Green)
Scroll 1 (Green)

1 x HDB-15 (VGA) Female (Blue)

1 x HDMI Female (Black)

1 x SPHD-15 (VGA) Male (Blue)

1 x HDMI Female (Black)

32–104º F (0–40

-4–140º F (-20–60

o

C)

o

C)

Appendix

29

RM-KB-LCD17HD User Manual

Function RM-KB-LCD17HD

Physical
Properties

Housing Metal
Weight 25.08 lbs.(11.38 kg)
Dimensions (L x W x H) 23.2 in x 18.9 in x 1.73 in

(58.92 cm x 48.00 cm x 4.40 cm)

30

Appendix

Sun Keyboard Emulation

The PC compatible (101/104 key) keyboard can emulate the functions of the
Sun keyboard when the Control key [Ctrl] is used in conjunction with other
keys. The corresponding functions are shown in the table below.

PC Keyboard Sun Keyboard

[Ctrl] [T] Stop
[Ctrl] [F2] Again
[Ctrl] [F3] Props
[Ctrl] [F4] Undo
[Ctrl] [F5] Front
[Ctrl] [F6] Copy
[Ctrl] [F7] Open
[Ctrl] [F8] Paste
[Ctrl] [F9] Find

[Ctrl] [F10] Cut

[Ctrl] [1]

[Ctrl] [2]

[Ctrl] [3]

[Ctrl] [4]

[Ctrl] [H] Help

-

+

Compose



Note: When using key combinations, press and release the first key (Ctrl),

then press and release the activation key.

31

RM-KB-LCD17HD User Manual

Mac Keyboard

The PC compatible (101/104 key) keyboard can emulate the functions of the
Mac keyboard. The emulation mappings are listed in the table below.

PC Keyboard Mac Keyboard

[Shift] Shift

[Ctrl] Ctrl

[Ctrl] [1]

[Ctrl] [2]

[Ctrl] [3]

[Ctrl] [4]

[Alt] Alt

[Print Screen] F13

[Scroll Lock] F14

=

[Enter] Return

[Backspace] Delete

[Insert] Help

[Ctrl]

F15

Note: When using key combinations, press and release the first key (Ctrl),

then press and release the activation key.

32

Troubleshooting

Symptom Action

There are ghost images on the
external monitor.

Some characters I enter from
the keyboard do not display
correctly.

I can’t use the special keys on
the Sun external keyboard to
control Sun computers.

Appendix

The distance between the external console and the
RM-KB-LCD17HD is too great. The maximum DVI
cable distance should not exceed 65.62ft (20m) and,
in some cases, may need to be shorter. Replace the
DVI cable with one of an appropriately short length.

The keyboard layout setting for the port does not
match the keyboard you are using. On your switch,
change the keyboard layout setting for the port to
match the layout of the keyboard you are using.

Use Sun keyboard emulation keystrokes (page 31) to
achieve all Sun keyboard functions.

33

RM-KB-LCD17HD User Manual

Limited Warranty

Middle Atlantic Products (the "Company") warrants the RM-KB-LCD17HD to be free from
defects in material or workmanship under normal use and conditions for a period of (1)
year from date of shipment by the Company.

The Company's entire liability to the purchaser, and the purchaser's (or any other party's)
sole and exclusive remedy, under this warranty shall be limited, at the Company's option,
to either (a) return of and refund of the price paid for, or (b) repair or replacement at the
Company's factory of the products purchased, or any part or parts thereof, which the
Company has determined to be defective after inspection thereof at the Company's fac­tory.

This warranty does not cover damage due to acts of God, accident, misuse, abuse or neg­ligence by parties other than the Company, or any modification or alteration of the prod­ucts. In addition, this warranty does not cover damage due to improper handling,
assembly, installation or maintenance.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRAN­TIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT
SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR ANY
OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF THE PRODUCTS PUR­CHASED, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. THE COMPANY'S LIABILITY TO THE PURCHASER (OR ANY OTH­ER PARTY) HEREUNDER, IF ANY, SHALL IN NO EVENT EXCEED THE PURCHASE
PRICE OF THE PRODUCTS PAID TO THE COMPANY.

Corporate Headquarters
Corporate Voice 973-839-1011 - Fax [phone] / International Voice +1 973-839­8821 - Fax [phone]
middleatlantic.com - [e-mail]

Middle Atlantic Canada
Voice 613-836-2501 - Fax [phone] / middleatlantic.ca - customerservicecana­[e-mail]

Factory Distribution
USA: NJ - CA - IL Canada: ON - BC

At Middle Atlantic Products we are always listening. Your comments are welcome.

Middle Atlantic Products is an ISO 9001 and ISO 14001 Registered Company.

34