MICROTEL DialStatTM
Microtel DialStat
TM
Operating Manual
2 August 2008
Rev. E
Proprietary Notice: This document and the subject matter hereto are the
property of MICROTEL, Inc. and shall not be reproduced or copied or used for the
purpose of manufacturing or sale of apparatus, except by written permission of
MICROTEL.
MICROTEL
11725 Sunbelt Court
Suite C
Baton Rouge, LA 70809
225-303-0436
Fax: 225-303-0568
www.microtel-inc.com
MICROTEL DialStatTM
Record of Changes
Rev. Date Description of Changes By
- 9/1/ 98 Original Release Berk Ehret
A
B
C
D
E
4/9/ 99
8/7/00
5/28/04
6/22/05
8/02/08
Sheet ii Added record of changes table
Sheet 1 Changed Tech Support Beeper No.
Sheet 7 Para 2 changed from(supplied with the
dialer) to (recommended by Microtel)
Sheet 20 Added to the explanation following *3
“The dialer waits 180 seconds after an answered
call by a pager before calling the next number on
the list.”
Updated Firmware to Version 1.1
Updated Firmware U11 to version 1.2
Updated pictures pages 2 and 27 to include fault
leds.
Updated Firmware to Version 1.4
Revised Appendix C to reflect new ACTA
requirements.
Added description of new 3.1 features
B. Ehret
B. Ehret
M. Talamo
A. Felgate
A. Felgate
ii
TABLE OF CONTENTS
INTRODUCTION 2
MICROTEL DialStatTM
CHAPTER 1 - DESCRIPTION OF THE DIALSTAT
TM
DIALER 4
CHAPTER 2 - INSTALLATION 8
Quick Start Procedure 11
CHAPTER 3 - OPERATION 13
Configuration 14
Basic System Information 14
Configuring Fault Inputs 16
Telephone Numbers 17
Operations 18
Alarm Acknowledgment 18
Checking System Status 18
Controlling the local output relay 19
CHAPTER 4 - MAINTENANCE/TROUBLESHOOTING 20
CHAPTER 5 - ADVANCED TOPICS 22
Advanced Configuration Options 22
APPENDICES 24
APPENDIX A: Technical Specifications 24
APPENDIX B: Glossary of Dialer Terminology 27
APPENDIX C: FCC Requirements 28
APPENDIX D: DialStat
APPENDIX E: Mechanical Dimensions 30
TM
Command Summary 29
LIST OF ILLUSTRATIONS
Figure 1: Controls and Indicators................................................................................3
Figure 2: Power Supply Connection ...........................................................................8
Figure 3: I/O Terminal Connections ...........................................................................10
Figure 4: Mounting dimensions ..................................................................................30
1
INTRODUCTION
hank you for choosing the Microtel DialStat
alarm monitoring solution. You have chosen a product that is simple to set up and
T
The Microtel DialStatTM features a single level, interactive command structure--there are
no multi-level menu structures to navigate. Commands are sent to the dialer through your
telephone either locally or during a call to or from the dialer, by pressing a sequence of
touch-tones on your telephone. Each command entered is acknowledged with a spoken
response from DialStatTM, providing verification that the command was entered correctly
and understood by the dialer.
About this Manual: This manual is organized with the most crucial information in
the front; more advanced topics are saved for last or included in the appendices.
Who Should Read this Manual: Anyone involved with use of the dialer should
read the General Description and Operation chapters of the manual. The Operation
chapter in particular should be read by any personnel who may be required to respond to
alarm calls from the dialer. The additional chapters can be read at a later time, or when
necessary by authorized personnel to maintain the dialer or troubleshoot any problems
you might encounter. System administrators should read the Advanced Topics chapter
for information on the use of the dialer’s remote software configuration capabilities.
In a Hurry to Setup? Read the Quick Start section of the Installation chapter.
If you encounter a difficulty that cannot be resolved using the information in the manual,
call MICROTEL at (225) 303-0436.
Again, thank you for choosing MICROTEL.
easy to use. DialStat
minimal operator intervention.
MICROTEL DialStatTM
TM
Dialer to implement your remote
TM
has been designed and manufactured to operate with
2
MICROTEL DialStatTM
Figure 1: Controls and Indicators
3
MICROTEL DialStatTM
CHAPTER 1 - Description of the DialStatTM Dialer
he DialStatTM is a small, rugged, and simple, but powerful, device which easily
handles complex dialing notification and alarm monitoring. To accomplish these
T
(1) FAULT LEDS in the upper middle indicate status for each of the four input channels:
GREEN (Steady) = Normal.
GREEN (Flashing) = Input returned to normal state, but is not yet acknowledged.
YELLOW = Input is in fault state, but alarm delay has not yet elapsed.
RED (Flashing) = Input is in unacknowledged alarm state.
RED (Steady) = Input is in acknowledged alarm state.
(2) ON/OFF SWITCH located in the upper right corner, turns the dialer on or off.
(3) RING/ACTIVE LED located adjacent to the LINE connector indicates call progress
(4) LINE JACK is a standard RJ11 phone jack where an outside line is connected to the
(5) AC POWER/CHARGING LED indicates that external power is present and is
(6) OFF HOOK LED located adjacent to the PHONE connector is turned on whenever
(7) PHONE JACK is a standard RJ11 phone jack used to connect a local phone--used
(8) I/O TERMINAL BLOCK is used to wire external sensors to the dialer, and also
(9) 12 VDC TERMINAL BLOCK for connecting 12 – 20 VDC Power.
tasks, DialStat
controls and indicators of the dialer, and the following paragraphs describe them.
while the dialer is off-hook and incoming ring detection when on-hook.
dialer.
charging the internal, standby battery
the dialer senses that a telephone connected to the phone jack is off-hook, and
DialStat is ready to accept programming commands.
for entering programming commands--to the dialer.
provides the local alarm contacts to external equipment.
TM
has an equally simple operator interface. Figure 1 illustrates the
4
MICROTEL DialStatTM
How Does the Dialer Work? This section provides a simple theory of operation by
asking a few questions about typical use of the dialer. The following paragraphs assume
the dialer is hooked up and running as described in the Installation chapter. The
Operation chapter provides the details that are missing from the discussion below.
What Happens when an Alarm Occurs? DialStat
of up to eight people, answering machines, or pagers to call in the event of an alarm.
When an alarm occurs, the dialer begins to place a series of telephone calls in an attempt
to have someone acknowledge the alarm.
The dialer reports the current alarm status when an outgoing call is answered. It repeats
the message several times while listening for a touch-tone being entered on the remote
phone.
TM
has a telephone directory
How does an Alarm get Acknowledged? An alarm can be acknowledged in
three ways:
1) Entering the '*' key on your touch-tone phone during message playback.
2) Calling back the dialer immediately after it calls you (callback acknowledge). This
feature is necessary if the called party does not have a touch-tone phone.
3) The dialer will automatically acknowledge a successful call to a pager, answering
machine, or P.A. system if the telephone number is embedded with an auto
acknowledge code. (See chapter 5, Advanced Topics).
What if I’m not Home? The Call Progress Decoding features of the dialer allow it
to determine if the called telephone number is busy or did not answer. In either case, the
dialer will wait 10 seconds before going off-hook and placing a call to the next number
on the calling list.
When the dialer is off-hook, it has the capability to detect dial tone, busy, ringback, and
voice signals. This allows it to detect if a called party answered or not, thus reducing the
time to alert authorized personnel of existing alarm conditions. If a call is not answered,
or the called number is busy, the dialer will abort the call and begin calling the next
number on the system telephone list.
Will the Dialer Call Me Back? Maybe. The dialer has a snooze timer. When an
alarm is acknowledged, the snooze timer is started, and alarm calls for all acknowledged
faults are suspended. If a channel is still in alarm after the snooze period ends, then the
dialer will begin a new alarm dialing sequence (starting with the first number on the
telephone list).
How does the Dialer Know Who to Call? The dialer has a System Telephone
Directory composed of up to 8 user-programmed telephone numbers. Each telephone
number in the System Telephone Directory can be up to 30 digits long. Special ‘*’
control sequences may be embedded within a user-programmed telephone number.
5
MICROTEL DialStatTM
These include tone/pulse selection dialing, pauses, auto acknowledgment of an alarm
call-out, dial '*' or '#' for interfacing to telephone equipment. These special sequences
allow a tremendous amount of flexibility on a telephone number by number basis.
How does the Dialer Prioritize its Calls?
When the dialer detects a new alarm condition, it will search the telephone directory,
beginning with the first number on the list, for the first valid telephone number. The
dialer will then go off-hook and begin to dial the telephone number if the following
conditions are true:
1. The Call Spacing Timer = 0, and the dialer has been on-hook for at least
the network recovery time (10 seconds).
2. The local telephone is on-hook (OFF HOOK LED is OFF).
3. The telephone line is operational (dial tone is detected).
During the dial out sequence, the dialer will implement all special control sequences
and/or call progress features embedded within the current telephone number. If the dialer
successfully connects with the called number, it will report the verbal alarm message for
each fault condition which exists.
The dialer will repeat the alarm message Five times after a call is answered. While
speaking the alarm message, the dialer simultaneously listens for a touch-tone entered by
the user at the remote phone. If it receives a valid tone, it will terminate alarm reporting,
and examine the tone received. If the user entered a ‘*’ key, the dialer will accept it as an
acknowledgment of the alarm condition. Any other keys received will not acknowledge
the alarm condition. The dialer will then indicate the acknowledge status and prompt the
user to enter a 2-digit access code.
If the user enters the correct code, access will be granted and the user may review or
program the dialer’s configuration using the touch-tone commands described in this
manual. If at any time during remote menu access the user does not enter a command
within 30 seconds, the dialer will speak a disconnect warning and hang up.
If an incorrect or no access code is entered during a timed access code entry time (10
seconds), the dialer will disconnect and initialize the system Call Spacing delay timer. If
the alarm condition(s) were acknowledged, then the snooze timer(s) associated with the
reported alarm condition(s) will be initialized with a value equal to the programmed
system Snooze Delay. If alarm conditions were not acknowledged, calls will continue to
be placed to the next telephone numbers on the list after the system Call Spacing delay
has expired.
6
MICROTEL DialStatTM
How can I Make an Alarm Sound in the Vicinity of the Dialer?
The local summary alarm contacts will be de-energized (opened) whenever a fault
condition exists. This output could be connected to an interposing relay whose contacts
would be used to switch a siren or bell to warn the local area of the alarm condition.
7
CHAPTER 2 - Installation
nstallation of the DialStat
physical connections to the dialer. At the end of this chapter is a Quick Start
procedure which summarizes the configuration procedure of the dialer.
I
Step One - Connect the Power Supply Connect the supplied external
transformer to the 12 VDC terminals as shown in Figure 2 below. Plug the transformer
into a MicroMax Surge Suppressor (Recommended by Microtel).
TM
MICROTEL DialStatTM
involves several, simple steps. This chapter outlines the
Figure 2. Power Supply Connection
NOTE: Alternatively, you may connect any 12 to 20 Volt DC power (such as a solar
panel) to the dialer. Connect the positive side of the voltage source to 12VDC+, and the
COMMON lead to 12VDC- of the power supply terminal block of the dialer.
NOTE: Although the dialer will operate and place telephone calls when operating on its
standby battery, external power must be present whenever you wish to configure/query
the dialer from the local phone PHONE jack.
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MICROTEL DialStatTM
Step Two - Telephone Connections include the external phone line for call-outs
and the optional local telephone connection for local programming and monitoring.
CAUTION: This equipment cannot report an alarm when other equipment (telephone,
answering system, computer modem, etc.) connected to the same phone line is in use.
1. Connect the dialer’s LINE jack to the EQUIPMENT Phone jack of the MicroMax
Surge Suppressor using the cable supplied with your dialer.
2. Connect the Telephone LINE jack on the MicroMax Surge Suppressor to the RJ11
jack of your outside line using the cable supplied with the MicroMax Surge
Suppressor.
3. Connect a local telephone (optional) to the dialer’s PHONE jack.
NOTE: Telephone line transients and surges can damage the dialer or disrupt its
operation. We recommend use of the MicroMax Surge Suppressor for normal operations.
Step Three - Connect External Input/Output to the Dialer
has a corresponding terminal (1 - 4), and there are two COM terminals. See Figure 3
Each Fault input
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MICROTEL DialStatTM
below. The terminals are large enough to accept two 14 AWG wires, so if more than two
faults are wired, the COM terminals must be shared. The fault sensing circuitry is
transformer and optically isolated from the dialer circuitry, but all faults share the same
COM. Use 22 AWG shielded twisted pair wire when wiring external sensors to the I/O
terminals. Whenever possible, ground the shield at the sensor end only. Sensor control
wires should never share conduit with AC power wiring.
The local alarm contacts are normally energized, and closed. When a user-defined alarm
condition exists these contacts are opened (de-energized). These contacts may be used to
drive a low power (10 volt-amps Max.) resistive load, or as a signal to another piece of
process-monitoring equipment. High power and/or inductive loads must be driven from
an external power relay. The local alarm contacts are suitable for driving a 12 – 48 volt
DC relay coil.
NOTE: Keep I/O runs to a maximum length of 150 ft.
Figure 3. I/O Terminal Connections
10
Quick Start Procedure
MICROTEL DialStatTM
TM
This procedure outlines the steps to get the DialStat
dialer operating in a typical
manner with a minimum of programming.
1. Plug the touch-tone telephone into the Dialer PHONE jack.
2. Connect external 12 VDC transformer to dialer power supply terminal block.
NOTE: External power is required in order to configure the dialer from a local
phone.
3. Verify that the AC POWER/CHARGING LED illuminates (green).
4. Turn ON the dialer switch. Take the telephone off-hook. The OFF HOOK light
should be illuminated (red) indicating the unit is ready to accept touch-tone
commands from the local telephone.
5. Press the # key of your telephone. The Dialer will respond “Ready.”
NOTE: To start over, press the # key and listen for DialStat
TM
to speak, “Ready.”
6. Enter Telephone Numbers to Call upon Alarm.
z Enter **6np**, where n = 1,2,3,...8, is the dialer’s directory index of telephone
numbers, and p is the actual telephone number (including optional escape codes
of up to 60 digits). Example: The second phone number of the directory is 555-
1212. Enter **62 5551212**.
z The Dialer will respond, “Telephone number two is 5551212.”
7. Configure Input Normal States
z Enter **c3n, where c is the I/O channel (numbered 1 to 4 from left to right) and n
= 1 for NORMALLY OPEN, or 0 for NORMALLY CLOSED.
8. Record System and Alarm Voice Messages
System ID Voice Message:
z Enter **01 to record up to a 10 second system voice message. The dialer will
respond “Ready”.
z Speak your message clearly into the handset.
z The dialer will speak back the message after the 10-second recording interval.
z Repeat as necessary until you are satisfied with the recording.
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MICROTEL DialStatTM
Individual Channel Alarm Messages:
z Enter **c1 to record an alarm message for a specific I/O channel. (c = 1 to 4 for
the I/O channel of interest). The dialer will respond “Ready”.
z Speak your message clearly into the handset.
z The dialer will speak back the message after the 6-second recording interval
z Repeat procedure for the next I/O channel and message.
9. Verify Configuration Data is saved in the Dialer.
Turn OFF the Dialer’s power switch, wait a few seconds, then turn it ON again.
Verify configuration data has not changed. By entering *00 and listening to the
spoken status report.
10. Important: Test the dialer by causing an alarm condition. Verify ALL the
programmed telephone numbers are successfully called in order to ensure the dialer is
operating properly and can successfully report an alarm condition. Periodically,
retest to continue to ensure the dialer is operating correctly.
WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such as early morning or late
evenings.
12
CHAPTER 3 - Operation
his chapter, divided into Configuration and Operation sections, will explain how
to configure the DialStatTM to react to I/O events and how an operator can make
T
navigate. Commands are sent to DialStat
during a call to or from the dialer, by pressing a sequence of touch-tones on your
telephone. Each command entered is acknowledged with a spoken response from the
dialer, providing verification that the command was entered correctly and understood by
the dialer.
All programming commands (commands that modify dialer configuration or cause an
action to occur) begin with ‘**’ (two stars). All review (report) commands begin with a
‘*’ (single star). After each command is entered, the dialer will respond with a voice
message. Most commands require exactly the same number of keys every time, but some
commands have a variable data length. The end of variable length data commands is
performed with the ‘**’ (two stars).
NOTE: An unwanted command can be terminated at any time by pressing the ‘#’ key.
Throughout this manual, all commands are highlighted for quick reference as follows:
*nn Review item
**nndd Configure item
If your telephone line is not yet installed, you can still configure your dialer:
1. With power to the dialer off, connect the telephone to dialer’s PHONE jack.
2. Take the telephone off-hook.
3. Turn ON power to the dialer (external 12 VDC power required)
4. The telephone should now be connected to the dialer (indicated by the OFF HOOK
5. You may now enter any of the touch-tone commands to query/configure the dialer.
6. When you are finished, hang-up. The OFF HOOK LED should turn OFF indicating
the dialer respond to remote commands. The Microtel DialStat
level, interactive command structure--there are no multi-level menu structures to
The dialer will respond, “Ready”, indicating it is ready to accept a new
command.
LED being ON).
that you hung-up.
MICROTEL DialStatTM
TM
through your telephone either locally or
TM
features a single
13
MICROTEL DialStatTM
Configuration
The configuration commands described in this section modify basic dialer operation and
store information about the dialer’s operational behavior in nonvolatile memory. You
should only have to configure your dialer once -- all changes are saved permanently,
even if AC and battery power are removed from your dialer. This section consists of the
following subsections:
z Basic System Information - Set/Query various system values
z Telephone Numbers - Set/Query each of the outgoing phone numbers
z Fault Inputs - Set/Query the Faul Input configurations
The following abbreviations are used in the manual to represent user-selected inputs in
the Dialer configuration commands:
Abbreviation Meaning
c Fault Input Channel Number, 1-5 (5 = power-fail)
~ Recorded speech
n 1 digit numeric data
nn 2 digit numeric data
p Variable length Telephone number (up to 30 digits) with escape
codes
Basic System Information
The following commands configure and report the current values for the system level
information of the DialStatTM. A Glossary of Dialer Terminology that defines these
parameters with respect to DialStat
z Voice System Name The message the dialer will speak before making any report.
*01 Play system name
**01~ Record system name
Once the command to Record the system name has been typed in, the dialer will
speak “Ready” as a prompt for you to begin speaking. Speak the message up to 10
seconds in length. When finished the dialer will play back for your review.
Example voice responses Jonesburg remote site number 6 (recorded)
TM
operation is provided in the Appendix B.
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MICROTEL DialStatTM
z Answer Delay The number of rings the dialer will see before answering an incoming
call.
*02 Review answer delay
**02nn Program answer delay
Example- Command: **0205
Response: The answer delay is zero five.
z Access Code This 2 digit access code is required to access configuration commands
during a telephone call to or from the dialer.
*03 Review value of access code
**03nn Program access code
NOTE: The factory set default code is ‘12’. Use a 00 access code value to disable
access code requirement. Access code is not required to configure the dialer through
the local PHONE jack.
Example- Command: **0313
Response: The access code is one three.
z Snooze Delay The snooze delay is the time, in hours, after which the dialer will re-
arm an acknowledged alarm and begin calling again as a reminder that the alarm
condition still exists.
*04 Review snooze delay time interval
**04HH Program snooze delay time interval
Example- Command: **0412
Response: The snooze delay is one two.
z Firmware Version
*05 Report Firmware Version
Response will play back all resident vocabulary, then Speak “Number 14”, where 14 is
the current Firmware version.
15
Configuring Fault Inputs
MICROTEL DialStatTM
The DialStat
independently of each other. Using the following commands, each Fault Input in your
dialer can be configured to operate uniquely to satisfy your application requirements. For
each Fault Input, record a voice message, program an alarm integration delay, define the
input channel’s normal (non-alarm) state, and configure whether cleared alarms should
be reported.
z I/O Channel Voice Name An individual I/O channel’s spoken voice name.
*c1 Play I/O channel c voice name
**c1~ Record I/O channel c voice name
NOTE: User cannot record a voice message for the Power Fault channel 5
Sample Message- Channel one normally open digital input.
A new channel name can be recorded with the '**c1' command. Once the command
is typed record your voice message after the dialer prompts you “Ready”. A
maximum of 6 seconds of recording time is allowed for each fault input message.
z I/O Channel Fault Delay When channel c changes state, this timer delays an alarm
until the channel has been in the alarm state for this many seconds (SS). This
parameter will filter out noisy, or temporary, state changes from placing undesired
nuisance alarm calls.
*c2 Report I/O channel c delay
**c2SS Program I/O channel c delay
Example- Command: **1230
z I/O Alarm Configuration Selection of channel c normal state (OPEN or
CLOSED)
*c3 Review I/O channel c alarm configuration
**c31/0 Program I/O channel c alarm configuration
Example- Command: **131
Example- Command: **430
TM
features true modularity—Fault input channels operate completely
Response: Channel one fault delay is three zero.
Response: Channel one normal state is open
Response: Channel four normal state is closed
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MICROTEL DialStatTM
NOTE: If C=5, the Power Fault channel, the response is:
Example Command: **531
Response: Power fault channel is READY
Command: **530
Response: Power fault channel is OFF
NOTE: When channel 5 is configured OFF it will not call out when a power
failure occurs.
z I/O Return-To-Normal Status Selection of channel c return to normal status
notification. When enabled, the input channel’s return to a normal state after an
alarm will cause a notification callout, using the same list of telephone numbers to
call as an alarm event.
NOTE: Unlike Alarm events, once acknowledged there is NO snooze operation.
*c4 Review I/O channel c return-to-normal configuration
**c41/0 Program I/O channel c return-to-normal configuration
Example- Command: **141
Response: Channel one alarm clear status is enabled.
Example- Command: **440
Response: Channel four alarm clear status is disabled.
Telephone Numbers
As described in the theory of operation in Chapter 1, DialStatTM can store up to eight (8)
phone numbers in the System Telephone Directory. This section explains how to
program the dialer’s telephone numbers and shows how to customize the numbers for
certain call-out situations.
Use the following command to enter each telephone number into DialStatTM:
*6n Review Telephone n (n=1 to 8)
**6np** Program Telephone n (n=1 to 8)
p = telephone number of up to 30 digits with escape codes for one of 8 (eight) telephone
numbers. The telephone data is terminated with ‘**’ (two asterisks).
Example- Command: **612760571**
Response: Telephone number one is two seven six zero five seven one
Example- Command: **652432400**
Response: Telephone number five is two four three two four zero zero
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MICROTEL DialStatTM
These phone numbers may be customized to use the Call Progress features of the dialer.
Refer to the Advanced Topics chapter for a full discussion about using these powerful
features of the DialStatTM Dialer.
Operations
This section details operation of the dialer, from both local and remote locations.
Sections will detail the following actions:
z Alarm Acknowledgment
z Checking System Status
z Controlling the local output relay
Alarm Acknowledgment
When DialStatTM calls you, you may wish to respond to the call differently depending on
what type of alarm has occurred, who is on duty, the time of day, severity of the alarm,
etc.
If you wish the dialer to go to the next phone number on its calling list, hang up the
phone. The dialer will continue on after the call spacing delay to the next phone number
on the list until it receives an acknowledgment or the unlatched alarm goes away by
itself.
If you wish to acknowledge the call from your touch-tone phone, press the ‘*’ key on
your telephone while the alarm message is being spoken. The dialer will respond by
reporting that the alarms are acknowledged. If you then need access to the remote
programming commands, enter the 2 digit access code when DialStatTM prompts you.
After gaining access to the dialer, you may review or modify any of the dialer’s
configuration data.
NOTE: If you don’t have a touch-tone phone, you can acknowledge the alarm call by
hanging up the phone and calling the dialer back within the call-spacing period
(One minute). When the dialer answers the telephone call, all fault conditions
will be acknowledged.
Checking System Status
DialStat
your entire dialer-monitored system can easily be generated.
A spoken system status report can be received from the dialer by entering the following
command from a touch-tone telephone either locally, or remotely after answering or
18
TM
allows for easy checking of system status and capability. Spoken reports of
MICROTEL DialStatTM
calling the dialer: The dialer will speak a voice message of system name and current
alarms or normal status. It will also report the current temperature and local output state
IF the local output has been manually controlled.
z System Status Gives a complete status of all points monitored by the dialer
*00 Report system status
Example- Command: *00
Response: MICROTEL DIALSTAT Channel one normally closed
digital input in alarm. Temperature is seven eight degrees.
The local output is open.
Controlling the local output relay
DialStatTM has a set of output contacts that may be controlled from a touch-tone phone.
These contacts may be used to turn ON or OFF external equipment, or as a signal input to
another device. Simply enter the following command during a phone call to or from the
dialer, via either the phone or cellular connection.
NOTE: de-energized state is open.
*06 Review local output configuration
**06 0/1/2 Configure/Control local output
Example- Command: **060
Response: The local output is closed.
Example- Command: **061
Response: The local output is open.
Example- Command: **062
Response: The local output is fault status
19
MICROTEL DialStatTM
CHAPTER 4 - Maintenance/Troubleshooting
he DialStatTM Dialer is built to require minimal maintenance. Only the system
battery requires your attention from time to time for your dialer to continue
T
INTERNAL RECHARGEABLE BATTERY: A battery in typical standby use
will last approximately 2 to 4 years. Battery life is mostly dependent upon the number of
power outages sustained and the age of the battery, and temperature. A new battery
should take no longer than 72 hours to gain full charge, capable of powering the system
through a power outage of greater than 24 hours. Battery backup time may vary
depending upon the age of the battery and the frequency and duration of alarm callouts
which occur while the dialer is operating on the standby battery.
FUSE: DialStat
you can measure 12 – 20 VDC at the external power input terminal block, but the AC
POWER/CHARGING LED is OFF, the fuse may have blown. Remove power from
DialStatTM by turning OFF the Power switch and unplugging the removable External
Power Terminal Block. Wait for about a minute for the fuse internal to the dialer to cool
down, then plug the power back in. If the AC POWER/CHARGING LED comes ON
briefly then goes OFF, the fuse is blowing. Blown fuses can be indicative of other
problems. Measure the input power supply, and verify that it is 12 – 20 VDC. A high
external voltage may cause the fuse to blow. If the fuse continues to blow and the
external power is within specifications call the factory.
performing with no problems.
TM
features an internal, resettable fuse which never requires service. If
20
MICROTEL DialStatTM
TROUBLESHOOTING:
Symptom: Unable to place telephone calls (Line LED comes on but no ring at called
telephone number).
Cause: Phone number not entered correctly.
Cause: Call being placed to different number than expected.
Cause: Phone line not plugged-in, phone line broken or in use.
Cause No touch-tone service,use pulse method by pre-pending *1 to each phone
number
Symptom: Unable to program with local telephone.
Cause: External 12 VDC power required. (Green AC power/charging LED must be on)
Cause: Incorrect command format (all commands begin with * or **). To clear out the
message buffer at any time, press the ‘#’ key.
Cause: Touch-tone phone must be used (listen for tones when keys are pressed).
Cause: Phone not plugged in correctly (local telephone must be plugged into PHONE
jack, and OFF HOOK LED should be on).
Cause: Dialer off-hook placing call (RING/ACTIVE LED is on).
Cause: Very loud or noisy environment -- program from remote phone or use a mute
button on the local phone.
Symptom: Not placing alarm call (RING/ACTIVE LED does not come on).
Cause: Fault input not really in alarm or is not a new alarm. FAULT LED should blink.
Cause: Alarm delay is too long. Try setting a shorter Fault Delay period.
Cause: Local telephone is off-hook. Is OFF HOOK LED ON? This halts the dialer.
Cause: Intercall (Snooze or Call-spacing) delay set. Dialer waits before next call.
Cause: No telephone numbers to call. Review telephone numbers.
Symptom: Dialer is dead (AC POWER LED is off).
Cause: Check power to dialer. Make sure it is wired properly.
Cause: No external power and internal battery is dead.
Symptom: Dialer is dead (AC POWER/CHARGING LED is ON, Power switch is ON)
Cause: Review all System and Fault Input configuration, and Telephone Numbers.
Nonvolatile data may have been corrupted, not entered, or incorrectly entered.
Enter *00- The dialer will recite the status of the dialer then “Data Error”
indicating corrupted nonvolitale parameters.
21
MICROTEL DialStatTM
CHAPTER 5 - Advanced Topics
his chapter details more advanced topics concerning the setup, configuration, and
operation of the DialStat
T
Advanced Configuration Options
z Call Progress Decoding Features DialStatTM has very powerful call progress
decoding features which allow great flexibility in making phone calls to pagers,
answering machines, voice mail, or regular or cellular telephones. The following
table lists the different codes which can be used to customize how the dialer will
make a call-out.
Code Command
*0 Tone Dial (Default)
*1 Pulse Dial(all digits until entering *0 for a particular number)
*2 2-Second Pause
*3 Dial Numeric Pager (suppress voice message in dialer)wait for answer.
The dialer waits 180 seconds after an answered call by a pager before
calling the next number on the list
*4 Auto Acknowledge this call (if answered)
*5 Dial ‘*’
*6 Dial ‘#’
TM
dialer.
Telephone Number Escape Codes
Example 1- Program phone number 3
| Dial a pager system at 5551212
| | Suppress voice message for numeric pager
and wait for answer at this point
| | | Pause 6 seconds,
| | | | Dial ‘123’
| | | | | Terminate
| | | | | |
Command **63 5551212 *3 *2*2 *2 123 **
Response: Telephone number three is five five five one two one two STAR three STAR
two STAR two STAR two one two three.
22
MICROTEL DialStatTM
Example 2- Program phone number 8
| Pulse dial the following digits
| | Dial phone number 5551212
| | | Terminate
| | | |
Command **68 *1 5551212 **
Response: Telephone number eight is STAR one five five five one two one two
z Reduced power operation DialStatTM’s already low power consumption can be
reduced 33% for installations providing minimal power, such as solar panels. To
enable reduced power mode enter the following command:
**054 Toggle normal/low power mode
Example- Command: **054
Response: Low power enabled.
Example- Command: **054
Response: Normal power enabled.
Each time the command is entered, the power mode toggles between normal / low power
modes. Visually, this is indicated by a reduced duty cycle of the four (4) ALARM
STATUS LEDs: in low-power mode, the LEDs flash very briefly once a second; in
normal mode the LEDs are mostly ON, but briefly flicker OFF once a second.
In addition to configuring the dialer to operate in low-power mode with this command,
power consumption can be reduced even more by de-energizing an unused local alarm
output.
Example- Command: **061
Response: The local output is open.
This will reduce current consumption of the dialer by an additional 10 milliamps. Use
this additional option if the local relay output is not being used as a summary alarm
output or to control external equipment.
23
APPENDICES
APPENDIX A: Technical Specifications
A.1 Communications
Phone Interface: ACTA ID:
7AAAD00BDS65616
For connection to PSTN or Cellular network via
Ringer Equivalence Number: 0.0B
LED Indicators: Dialer Active/Ring Detect/Call Progress
Local Telephone Off-hook/Ready to program
Fault/Normal status for each input channel
Low-power/battery operation indication
AC Power/Charging
Dialing Capacity: 8 Phone Numbers, 30 Digits Each
Tone or Pulse Dial
Special Sequences for Selection of Pulse/Tone,
Call Progress Detection Dial Tone Detect
Busy Detect
Ring Back/No Answer Detection
Answer Delay: 1-99 Rings (Call Back Acknowledge)
A.2 Electrical
Input Power: Plug in Wall Power Supply, 120 VAC to 12 VDC
UL/CSA approved.
or 12-20VDC @ 0.5 Amp
Solar Power Interface Compatible
On/Off Switch
Internal Battery-charging circuit
AC Power/Battery Charging Indicator
Resettable Internal Fuse
Optional: Micromax Surge Suppressor
Battery Operational: Rechargeable 6-AA cells NiCad Battery Pack
(24 hour standby, 6 hour active calling, typical)
MICROTEL DialStatTM
Cellular Interface.
Pause, Pagers, Auto-Acknowledging Alarms.
24
MICROTEL DialStatTM
A.3 Environmental
Temperature: 20°F to 130°F operating
0°F to 130°F storage
Humidity: 0-95% RH, Noncondensing
EMI/RFI: Per FCC Part 15 Class A
A.4 Enclosure
Options: Panel Mount Chassis
(7.7" wide 8.8" high x 4" deep)
Suitable for Wall or Panel Mounting
Battery Mounted Separately
Nema 4 Fiberglass Case with Hard Cover
(12” Wide, 15.5” High, 6.6” Deep)
Nema 12 Fiberglass Case with Hard Cover
Nema 12 Fiberglass Case with Clear Cover
(9” Wide, 10.5”High, 6.5” Deep)
Weight: Panel Mount Unit 4 lbs
Nema 12 case: 6 lbs
Full system: 10 lbs
A.5 Speech
Type: Nonvolatile, better-than-telecom quality, with
Automatic Gain Control of user-recorded messages.
Resident vocabulary for programming prompts, and
User-Recorded Messages for System Greeting and
each Fault Input.
Recordable Message Lengths: 10 Seconds System Message
6 Seconds Each Fault Message
A.6 Fault Inputs
Type: Isolated Dry Contact, Normal Open or Normal
Closed, Non-Latched, optional Alarm-Clear.
Sensing frequency: 1 Hz
Sensing current: Closed circuit sees a 10 mA (nominal),
10 millisecond-duration pulse, once every second.
25
MICROTEL DialStatTM
Sensing voltage: Open circuit sees 5 Volts (nominal)
Max. Loop Resistance: 10 killiohms
Max. Loop Capacitance: 100,000 picofarads
Isolation: 1500 Volts, transformer and optical isolation.
Fault Integration Delay: 00 – 99 seconds
AC Power Fail Detect: Internal circuit, configurable enable and alarm delay
A.7 Temperature Measurement
Type: Onboard, internal to the enclosure, temperature IC
Accuracy: +/- 5 degrees Fahrenheit
Reporting Resolution: 1 degree Fahrenheit
A.8 Local Summary Alarm Contacts
Type: Relay, Type 1A Contacts
Operation: Normally energized (contacts closed),
De-energized (contacts open) when a Fault
condition is present; or, manual control of
output contacts via DTMF command.
Contact Rating: 10 VA, Resistive Load
Max. Switch Current: 0.5 Amp D.C
Max Switch Voltage: 48 Volts D.C.
Max. Carry Current: 1.25 Amps D.C.
Isolation: 1500 Volts
26
MICROTEL DialStatTM
APPENDIX B: Glossary of Dialer Terminology
Acknowledge Stops the dialer from placing additional calls concerning an
alarm condition. Acknowledgment can be made by entering
the '*' during alarm playback, with call-back acknowledge, or
by an auto acknowledge phone escape sequence (*4)
embedded within the telephone number.
Alarm condition An event detected by the dialer usually causing a phone call.
Return-To-Normal A configurable option for each input that causes an alarm
callout sequence when a Fault condition clears.
Call-spacing The time delay between successive answered, but
unacknowledged telephone calls.
Intercall delay Same as Call-spacing.
I/O channel A dialer to outside world connection.
New alarm Any alarm that has not yet initiated a call out sequence or an
alarm still present after the snooze delay.
Phone number A sequence of up to 30 digits used to dial a phone number
and/or perform a dial escape sequence function.
Snooze delay The time between when an alarm is acknowledged and when it
begins to cause calls again.
Unlatched type A fault which self-clears if the alarm-causing condition goes
away.
DTMF Dual Tone Multi Frequency, the standard analog tone format
used to represent the digits on a telephone keypad.
PSTN P
ublic Switched Telephone Network, also referred to as
“POTS”, i.e. plain old telephone system.
27
MICROTEL DialStatTM
APPENDIX C: FCC Requirements
This equipment complies with Part 68 of the FCC rules and the requirements adopted by
the ACTA. On the side of the DialStat metal case is a label that contains, among other
information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this
information must be provided to the telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted by
the ACTA. A compliant telephone cord and modular plug is provided with this product.
It is designed to be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
The REN is useful to determine the number of devices that may be connected to a
telephone line. Excessive RENs on a telephone line may result in the devices not ringing
in response to an incoming call. In most but not all areas, the sum of RENs should not
exceed five (5.0). To be certain of the number of devices that may be connected to a line,
as determined by the total RENs, contact the local telephone company. The REN for this
product is part of the product identifier that has the format US:AAAEQ##TXXXX. The
digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).
If the DialStat causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. But if advance
notice isn’t practical, the telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC if you believe it
is necessary.
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with the DialStat, please contact MICROTEL service at 1-225-3030436 for information on obtaining service or repairs. If the equipment is causing harm to
the telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
Refer to Chapter 4 - Maintenance/Troubleshooting, for user-serviceable procedures.
Connection to party line service is subject to state tariffs. (Contact your state public
utility commission or corporation commission for information.)
28
MICROTEL DialStatTM
APPENDIX D: DialStat
TM
Command Summary
*00 Report system status
*01 **01~ Voice system name (10 seconds)
*02 **02nn Answer Delay (00 – 99 rings)
*03 **03nn Access Code (00 = Disabled)
*04 **04HH Snooze Delay (HH = 00 – 99 Hours)
*05 Recites vocabulary&firmware version
*06 **060/1/2 Control local output
*c1 **c1~ Fault c voice name
*c2 **c2SS Fault c delay (00 – 99 Seconds)
*c3 **c31/0 Fault c alarm configuration
*c4 **c41/0 Fault c Return-To-Normal config
*6n **6np** Telephone n (n = 1 to 8)
Phone Number Escape Codes
*0 Tone dial (default)
*1 Pulse dial
*2 2 second pause
*3 Dial numeric pager, wait for answer
*4 Auto acknowledge this call if answered
*5 Dial ‘*’
*6 Dial ‘#’
......................................................
~ speech (# while recording - mic cut off)
nn two digit numeric value (00-99)
SS time value in Seconds format
c fault input channel number 1-5 (5=pf)
p 0-30 digit phone number, with escape codes
MICROTEL
Technical Support &
Service
225/303-0436
29
MICROTEL DialStatTM
APPENDIX E: Mechanical Dimensions
30
Figure 4 Mounting Dimensions
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