Microtel’s MicroWIN 2000
For Dialer Firmware Version 3.0
Proprietary Notice:
MICROTEL, Inc. and shall not be reproduced or copied or used for the purpose of
manufacturing or sale of apparatus, except by written permission of MICROTEL.
Operating Manual
May 28, 1998
MicroWIN 2000 v1.0
This document and the subject matter hereto are the property of
MICROTEL
11725 Sunbelt Court
Suite C
Baton Rouge, LA 70809
225-303-0436
Fax: 225-303-0568
www.microtel-inc.com
MicroWIN 2000 Manual
Version 1.0
MicroWIN 2000 Manual
Version 1.0
Record of Changes
Rev Date Changes Submitted By
-
May 1998 Original Document
Mike Freimanis
MicroWIN 2000 Manual
Version 1.0
Table Of Contents
Introduction ...............................................................................2
System Requirements ..............................................................3
Software Installation ...............................................................4
Windows 3.1.....................................................................................4
Windows 95......................................................................................4
Starting MicroWIN 2000 ..........................................................5
Exiting MicroWIN 2000............................................................5
Setup a Dialer to Talk to MicroWIN 2000 ...........................6
Dialer Firmware................................................................................6
Checking Dialer Firmware..................................................................................... 6
Getting the Upgrade Firmware.............................................................................. 6
Upgrading the Firmware........................................................................................ 6
Dialer Configuration Programming................................................8
Configuration for Connecting Locally to a Dialer ................................................. 8
Modem Calls to the Dialer From a MicroWIN 2000 System................................. 8
Dialer Calling Out to a MicroWIN 2000 System ................................................... 8
Setup MicroWIN 2000 to Talk to a Dialer ...........................9
Setting Up Dialer Entries.................................................................9
Creating A New Dialer Entry................................................................................. 9
Edit An Existing Entry ......................................................................................... 11
Copying An Entry .................................................................................................12
Setting Up COM Ports....................................................................13
Avoid COM Port Conflicts .................................................................................... 15
Quick Starts For MicroWIN 2000 ........................................16
Getting an Administrator Started..................................................16
Add a New Dialer Entry........................................................................................16
Set Up COM Port ..................................................................................................18
Connect the Dialer to the Computer.....................................................................19
Connecting Locally ...............................................................................................19
Disconnect From Dialer........................................................................................21
Connecting Remotely............................................................................................21
Getting A New User Started ..........................................................23
Using The System .................................................................................................23
On-line Help (Windows 95) ..................................................................................23
Menu Bar Options.................................................................................................23
Movement Buttons................................................................................................24
Where to Look From Here....................................................................................24
Overview of Collecting Realtime Data..........................................25
Adding a New Dialer to an Existing System ........................................................25
Connect MicroWIN 2000 to this New Dialer .......................................................26
Store and Review Realtime Data From the Dialer ...............................................28
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Overview of Collecting Archives..................................................30
Setup the Archiving Configuration .......................................................................30
Send the Archiving Configuration to the Dialer ...................................................35
Transfer the Archive Configuration ......................................................................36
Receiving Archives From the Dialer.....................................................................37
Review the Received Archives ..............................................................................39
MicroWIN 2000 System Features ........................................41
MicroWIN 2000 Sound System .....................................................41
Sound System Voices ............................................................................................41
Editing Sound System Voices...............................................................................41
Polling Modes.................................................................................43
Setup Entry Polling Information ..........................................................................43
Changing the Current Polling Mode ....................................................................45
Scheduled Poll Call outs...............................................................48
Runtime Forms...............................................................................49
Top of Runtime Forms .........................................................................................50
Summary Page ......................................................................................................53
Realtime Data........................................................................................................55
Snapshot Menu......................................................................................................60
Snapshot Data .......................................................................................................61
Archive Menu ........................................................................................................63
Archive Records Menu..........................................................................................65
Editing a Dialer Configuration ......................................................70
Start Editing an Entry’s Dialer Configuration......................................................70
Main Entry Configuration Menu ..........................................................................71
Editing the System Setup......................................................................................72
Editing the Calendar Setup...................................................................................74
Editing Telephone Numbers................................................................................76
Editing a Telephone Number...............................................................................77
Editing I/O Point Setups .....................................................................................78
Editing an I/O Point ............................................................................................79
Appendix A – Glossary of Terms..................................................90
Appendix B – Summary of Realtime Forms ................................91
Appendix C – Summary of Edit Forms ........................................92
Appendix D – Summary of Configuration Forms........................92
Appendix D – Summary of Configuration Forms........................93
Appendix E – Dialer Channel Information ...................................95
Appendix F - Archive Reasons.....................................................97
Appendix G - Installation Troubleshooting..................................99
Appendix H – Troubleshooting...................................................100
Appendix I – Important Things to Remember ...........................102
Appendix J – Answers to Commonly Asked Questions...........103
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Introduction
Thank you for choosing MicroWIN 2000.
MicroWIN 2000 is a software supplement for a Microtel Series-1000 Dialer. This is a
man-machine interface in Windows from which one can monitor and configure one or
more Series-1000 dialers.
This software doesn’t completely replace the need for a touch-tone telephone. It simply
gives the user an easier, more visual method of accessing a dialer’s status and
configuration.
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System Requirements
• Windows 3.11 and Windows 95 Compatible
• 16 Megabytes of RAM
• At least 10 Megabytes of space on the computer’s hard drive
Computer Speed
With a 486, expect it to be a little slow.
With a low-end Pentium-75, performance is acceptable.
With a Pentium-100 or better, performance will be quite nice.
Requirements Connecting Remotely Using a Modem
Connecting remotely will be done with a 300 to 2400 baud Hayes-compatible modem.
Newer modems (14.4, 28.8, 33.6, and 56K) will work just fine.
Please note that some modems require special initialization strings to work properly at these
speeds. See your modem manual if you are having problems.
Requirements Connecting Locally Using a Serial Cable
Connecting locally will be done with a serial cable from a computer COM Port to a dialer’s Printer
Port located on the front of the dialer. The side of the cable that will connect to the dialer will have
a 9-Pin Female connector. The administrator will need to determine the type of connector for the
other end of the cable that goes to the computer COM Port.
Do NOT use a Null Modem cable.
Computer COM Ports
Most computers come with COM Ports 1 and 2. Determine which ports are in use and what they
are used for. For example, COM 1 could be used for a mouse and COM 2 for a modem.
MicroWIN 2000 is able to use multiple COM Ports simultaneously: COM1 through COM4. This
allows it to connect up to 4 different dialers at the same time. This allows for greater connectivity.
The computer COM Ports can be used interchangeably for either modem communication or local
serial communication, depending on how the hardware is setup. When used locally, the computer
will be plugged in straight from the computer to the front of the dialer. When used as a modem,
the COM Port will be connected to a modem that can be used to call-out to or accept call-ins from
an S1000 dialer.
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Software Installation
Before installing the software, check to make sure that all other programs are closed. This includes
all TSRs, like the Microsoft Office quick toolbar.
If this is not the first time installing MicroWIN 2000, it will need to be either installed to a
different directory, or first the old MicroWIN 2000 directory (default is C:\MWIN2000) will need
to be deleted. If installed over an old install, the new install will not be copied over the old one.
Windows 3.1
To install MicroWIN 2000 from the 3 1/2” Install Disks:
1. Insert MicroWIN 2000 Install Disk 1 into an available floppy disk drive.
2. Choose Run... from the File menu in Program Manager.
3. Depending on the drive in which the disk is inserted, type A:\SETUP or B:\SETUP into the
Command Line field.
4. Click OK and follow the prompts to complete the installation.
If the installation exits saying that it can’t do the install because of something else running, make
sure to close down all other programs and restart the installation.
If the installation is canceled in the middle, the installation will need to be restarted from the beginning.
While the installation is being done, a program group labeled MWIN2000 will be created in the
Program Manager. In this program group, there will be a program item labeled MWIN2000. To
run the software, double click this item.
If problems arise with the installation, see Appendix G - Installation Troubleshooting, Page 99.
Windows 95
To install MicroWIN 2000 from the 3 1/2” Install Disks:
1. Insert MicroWIN 2000 Disk 1 into an available floppy disk drive.
2. Go to Start and then click Run... on the start menu.
3. Depending on the drive in which the disk was inserted, type A:\SETUP or B:\SETUP into the
Command Line field.
4. Click OK and follow the prompts to complete the installation.
If the installation exits saying that it can’t do the install because of something else running, make
sure to close down all other programs and restart the installation.
If the installation is canceled in the middle, the installation will need to be restarted from the beginning.
While the installation is being done, a new group labeled MWIN2000 will be created in the
Start/Programs List. In this group, there will be an item labeled MWIN2000. To run the
software, click this icon.
If problems arise with the installation, see Appendix G - Installation Troubleshooting, Page 99.
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Starting MicroWIN 2000
Windows 3.11
To run MicroWIN 2000, open the MWIN2000 group (if it's not already open) by double-clicking
its icon in the Program Manager, then double-click the MWIN2000 icon in the group.
Windows 95
To run MicroWIN 2000, click the Start Button and then move up to Programs. In the Programs
list, move the mouse to the Mwin2000 group and click on the MWIN2000 Item in this group.
Exiting MicroWIN 2000
To exit MicroWIN 2000 and return to Windows, select the Exit menu option from the File menu
on any screen. This will display a dialog box making sure that quitting is the desired action.
Clicking the OK button on this box will close down MicroWIN 2000 and stop it from
communicating with dialers.
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Setup a Dialer to Talk to MicroWIN 2000
Dialer Firmware
Checking Dialer Firmware
Before MicroWIN 2000 will connect to an S1000 Dialer, the dialer must have the proper
Firmware installed. The dialer Firmware Version needs to be 3.0 or later.
To find out the dialer’s firmware, connect to it with a normal touch-tone telephone. Press *000 at
the local prompt and the dialer will respond with a system status message. Part of this message,
right after speaking the system name, will be the current firmware version number. If it speaks
version 2.3 or below, this dialer’s firmware will need to be upgraded.
Getting the Upgrade Firmware
MicroWIN 2000 comes with a set of chips to upgrade a dialer to v3.0. If more dialers need to be
upgraded, contact the local representative and ask for the S1000 Upgrade to Version 3.0.
Upgrading the Firmware
The Firmware in the Microtel Series 1000 is contained in an integrated circuit chip on the circuit
board. The following instructions will show how to replace this firmware, including disassembling
the dialer.
Tools Required:
1. Phillips screwdriver
2. 1/4” Hex nut-driver
3. 3/16” Hex nut-driver
4. Small, standard screwdriver
5. Touch-tone phone (for testing, configuration)
Procedure:
1. Turn OFF the power switch on the dialer.
2. Unplug printer cable, telephone LINE cable, local PHONE line, and the three (3) green
terminal blocks that contain wires for the power and I/O Modules.
3. Remove the two (2) 3/16” HEX bolts on either side of the 9-pin D-SUB Printer Connector.
4. Unscrew the four (4) corner screws on the metal top cover. Then, remove this cover.
5. Remove the (5) 1/4” HEX standoffs (one in each corner and one in the middle).
6. The two circuit boards are connected through the single, double row, 50-pin connector on the
left-hand side of the assembly. Hold the bottom circuit board while gently unplugging the top
circuit board from it.
7. After unplugging the boards, look at the bottom circuit board. At the top of this board, you
will see 4 (or 5) integrated chips. From left to right, these locations are labeled U1, U7, U15,
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U13, U14. These labels are on the printed circuit board. The locations that are going to be
swapped are U1, U7, and U14.
Using a small standard screwdriver, gently pry the chips from the sockets U1 and U7. Try not to
bend the chip pins. If there is a chip in U14, remove this chip also.
8. Before inserting the new chips, make sure that the chips are inserted with the NOTCH
TOWARD THE TOP. If inserted backwards, the chips will be destroyed when power is
turned on.
For each of these three sockets, gently press the proper chip into its proper socket, being careful
not to bend the chips pins. The chip’s socket position (U1 + U7) will be on the chip’s label. The
U14 chip will be the unlabeled chip. When finished, inspect each chip to verify that all of the
chip leads are properly inserted into the socket.
9. Once all three chips are in place, reassemble the dialer following this procedure in reverse
from procedure 6 above. Tighten only enough to compress the lock-washers at each point.
10. Before re-applying power to the dialer, plug in a touch-tone phone into the phone jack and
take the phone off hook.
11. Re-apply power to the dialer and turn the power switch to the ON Position. Once the unit
finishes its start-up, it should respond “System Ready.” Press the “#” key on the phone. The
dialer should once again respond, “System Ready.” The dialer is again operational. The
Power/Fault light will be at 50/50 indicating an alarm condition. This is normal.
12. Now that the system is responding, reinitialize the system data. Type in the following
commands. If you think an error was made in typing one of these commands, press the “#” key
and reenter this command. **009001973, **009102846, **009200534.
13. To finish up, turn the power on the dialer OFF. Wait for about 20 seconds and then turn the
power back ON. The system Power/Fault light should now be at a constant flicker.
Note: When any new version of firmware is installed, you must initialize the System, Phone, and
I/O Default Data as stated above in order to prevent unpredictable results, even if after installation
the system appears to be operating correctly.
If you should need additional support, please contact Microtel.
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Dialer Configuration Programming
The following information explains all that is needed to configure an S1000 to communicate with
a MicroWIN 2000 System.
Configuration for Connecting Locally to a Dialer
Connect the computer COM Port to the dialer Printer Port with a standard serial cable. Do Not
use a Null Modem Cable. Remember this COM Port number. The COM Port will have to be
configured in MicroWIN 2000 for the connection to be completed (See section Setting Up COM
Ports, Page 13).
If this dialer has been setup to print to a local printer, the Printer Port setting will need to be
changed. Type the command *059 to the dialer. If it says “Printing Enabled”, the port setting
will need to be disabled by typing **0590.
Modem Calls to the Dialer From a MicroWIN 2000 System
If the dialer will answer any calls from a MicroWIN 2000 System, the dialer will need to be put
in Data Answer Mode. Type the command *058 to listen to the current Answer Mode. It will
either read back “Data Mode Enabled” or “Data Mode Disabled”. The Data Mode will need to
be Enabled. To enable it, type the command **0581. This will allow the dialer to answer as a
modem (a MicroWIN 2000 call-in).
Even with the Data Mode Enabled, a user can still make a Voice call-in to the system. While in
Data Mode, the dialer will first try to answer a call-in as a modem (i.e. the dialer will output an
answer carrier tone). If it wasn’t able to connect to a modem after about 10 seconds, it will
assume that a person has called it and speak as if Data Mode was Disabled.
Dialer Calling Out to a MicroWIN 2000 System
If you want a particular dialer to call a MicroWIN 2000 System to report some alarm condition, a
special telephone escape sequence will need to be added to the telephone number. The escape
sequence is *990. This code should be placed at the beginning of the telephone number. It will
be needed in order for the dialer to know that it is calling a MicroWIN 2000 System. If it is not
added, it will try and talk in voice to your computer’s modem, which will Not work.
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Setup MicroWIN 2000 to Talk to a Dialer
Setting Up Dialer Entries
The Setup MicroWIN Entries form shows all the entries that have been entered into the system.
This form allows a user to add new entries, delete current entries, and modify existing entries.
Each Entry can be considered an association with a dialer in the field. Each one contains certain
dialing parameters and a configuration that is individual to itself.
Creating A New Dialer Entry
When a new dialer is to be added to the MicroWIN 2000 system, an entry will need to be created to
be associated with it. Click on the button labeled New. It will show the Edit New Entry form for
this newly created entry.
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Name
This is the Entry’s Name. It must be unique. If it is not, it will show a prompt saying that the name
must be changed before it is able to save the entry. If the name is blank or is still ‘Default’, it will
say that it must be changed to a legal name.
Number
This field contains the phone number that will be called when MicroWIN 2000 connects remotely
to this entry’s dialer. If the dialer is currently being used locally, don’t worry about this until the
remote location phone number is known.
Automatic Callouts
MicroWIN 2000 can be setup to automatically call up its setup entries and receive data from them.
There are two types of automatic call-outs: Automatic Snapshots and Automatic Archives.
When at least one of these is enabled, you will see this displayed:
When both are disabled, you will see this displayed:
Do Initial Poll Callout
When MicroWIN 2000 is put into Automatic Polling Mode, all entries enabled to make automatic
call-outs will start a countdown timer to call after this time interval has expired. If this Do Initial
Poll Callout switch is marked, this entry will also be scheduled to call-out to retrieve data now
while also counting down for the next time to callout.
Automatic Snapshots
This switch allows the user to enable or disable the Automatic Snapshots for an entry. When
MicroWIN 2000 is in Automatic Polling Mode, all entries that are enabled for Automatic
Snapshots will be called every specified time interval (Default: Every 60 Minutes). When an
Automatic Snapshot is ready to be made, MicroWIN 2000 connects to this entry’s dialer if not
already connected. It then records a status snapshot (See section Snapshot Menu, Page 60). After
it is finished, if no other transfer actions are currently set (See section Transferring Information
With a Dialer, Page 57), MicroWIN 2000 will then disconnect from the dialer.
Automatic Archives
This switch allows the user to enable or disable the Automatic Archives for an entry. When
MicroWIN 2000 is in Automatic Polling Mode, all entries that are enabled for Automatic Archives
will be called every specified time interval (Default: Every 60 Minutes). When an Automatic
Archive is ready to be made, MicroWIN 2000 connects to this entry’s dialer if not already
connected. It then records all the archive data from the dialer that hasn’t been received yet (See
section Archive Records Menu, Page 65). After it is finished, if no other transfer actions are
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currently set (See section Transferring Information With a Dialer, Page 57), MicroWIN 2000
will then disconnect from the dialer.
Automatically Acknowledging Dialer Alarms
Each entry can be setup to acknowledge specific alarms that are on the dialer. If a marked channel is
in alarm when MicroWIN 2000 connects to it, the dialer will be sent the command to acknowledge
this alarm. Calendar Call At Time Alarms from a dialer can also be acknowledged by having the
Auto Ack Calendar Call At Time Alarms box marked.
Edit Dialer Configuration
MicroWIN 2000 can be used to either configure an S1000 dialer or to view its configuration. To
edit an entry’s current configuration settings, click on the Edit Dialer Configuration button. This
will allow the user to view and change the entry’s current configuration (See section Edit a Dialer
Configuration, Page 70). Editing this information has Not changed this entry’s dialer in any way.
This configuration will have to be manually sent to the dialer before any changes actually occur on
the dialer (See section Transferring Information With a Dialer, Page 57).
Save Entry
Click the button Save to store the new entry in the database.
Cancel Entry
Click the button Cancel to not add the new entry in the database.
Edit An Existing Entry
To edit an existing entry’s information, select that entry in the list of entries and click the button
labeled Edit.
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Here, an entry’s name, telephone number and all other parameters can be changed. See section
Creating A New Dialer Entry, Page 11 for details about these parameters.
Copying An Entry
When an entry is copied, the new entry will be a duplicate of the original except that the new
entry’s name will contain a ‘-’ and a number afterwards to make this name unique.
Copying an entry will also copy the dialer configuration along with it. A good way of configuring
multiple dialers with similar configurations is by making a dialer configuration template and then
copying this entry template whenever another similar dialer is needed.
Deleting An Entry
When an entry is no longer needed, simply select this dialer in the entry selection box and click on
Delete.
An entry that is currently connected will not be able to be deleted.
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Setting Up COM Ports
While not editing an Entry’s Setup or Configuration, the MicroWIN 2000 COM Port Setup can be
edited by clicking on the Form Bar Option Setup and then Clicking Ports.
TIP -
Pressing F5 from most Runtime Forms will display the Setup COM Port Form.
COM Port Number
COM Ports 1-4 correspond to the 4 computer ports on your computer. Most computers have at
least COM1 and COM2. To show another COM Port’s settings, click the button next to the COM
Port Number. It will update the screen with the new COM Port’s settings. Before switching to a
new COM Port, if any of the current COM Port settings have been changed, it will ask if these
changes should be made permanent before continuing on.
Modem Baud Rate
300, 1200, 2400. These indicate the speeds the Modem should call out at. Unless there is trouble
connecting at 2400 baud, always select to connect at this speed. If problems do arise when
connecting at 2400 and 1200 baud, connect at 300. The connecting problems should go away.
When connecting Locally, the port always connects at 9600. This Baud Rate field is ignored.
COM Port Type
None, Modem, Local. This tells MicroWIN how to use a COM Port.
None: Do not use this port. This allows other programs to use this Port simultaneously while
MicroWIN 2000 running.
Modem: This port will be used as a modem. When any calls are scheduled to be made to a dialer,
MicroWIN 2000 checks for the next available Modem COM Port. Once one is available, the
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modem is initialized with the Modem Initialization Strings and the callout is made. To make
the callout, the Modem Dial String is used to prefix the telephone number so the modem will
know how to dial out to this number.
After the modem disconnects from the dialer, it is made available for any other scheduled
callouts. If need be, the Modem Hangup String is used to try and disconnect the modem from
the dialer.
Local: This port will be used to communicate to a dialer’s Printer Port using a standard serial
cable. A dialer hooked to a port will be connected to when a user tells the connection to occur.
COM Port Direction
InOut, In, Out, On Demand. This specifies how the port should be used.
InOut: Used for Modem Callouts and will accept dialer call-ins.
In: Only accepts dialer call-ins. No callouts will be made with this port.
Out: Only makes callouts. No dialer call-ins will be accepted.
On Demand: Only will callout when a user requested callout is to be made. No call-ins will be
accepted.
Modem Strings
These options are here because not all modems act the same or are programmed the same. If
problems occur with a modem, entering the appropriate modem strings should fix these. The
following also show the defaults which will work for most modems.
The Init Strings are sent to the modem before an actual callout is made. Each command expects an
OK from the modem before continuing on.
Init String 1: Default: AT&F&C1
Init String 2: Default: <Blank>
Init String 3: Default: <Blank>
The Dial String is sent to the modem appended with the phone number that is getting called. The
default is ATDT.
The Answer String is sent to the modem when MicroWIN 2000 senses that the phone is ringing. It
causes the modem to answer the phone. The default is ATA.
The Hangup String is sent to the modem when a normal drop in DTR doesn’t hang the modem and
dialer up. Initially, the string ‘+++’ is sent and then the Hangup String. The default is ATH.
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Time to Wait For Connect
When a callout is made, the modem picks up, dials the number and waits for an answer. This
setting is the amount of time to wait for this answer.
Some modems will time out and hangup if no connect is found after some period of time. If this
needs to be extended, see your modem manual for details.
Avoid COM Port Conflicts
Remember that when MicroWIN 2000 is using a COM Port, make sure that other programs are
NOT setup to use them. Having multiple programs using the same COM Ports at the same time
could cause conflicts which may have undesirable effects.
This system will run concurrently with other software. Software that may cause conflicts with
MicroWIN 2000 could be other communication software. A conflict could arise when more than
one program tries to use the same COM Port. For example, when an internet browser tries to use
the same modem that is used by MicroWIN 2000, a port conflict will arise.
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Quick Starts For MicroWIN 2000
This section will help get a MicroWIN 2000 system up and running quickly. However, it is no
substitute for reading the rest of the manual. People in charge of maintaining the system should
read the entire manual to get full use of MicroWIN 2000.
When working through this manual, it is best to have MicroWIN 2000 running to follow along
with. The manual presentation is given in an order such that moving linearly from section to
section will provide building blocks on what will come next.
Getting an Administrator Started
For this brief overview, let’s connect MicroWIN 2000 to one locally placed S1000 Dialer. This
will show how to:
• add a new dialer entry to the system
• tell MicroWIN 2000 what COM Port to use
• connect locally to this dialer and see its current status
• disconnect from this dialer
What is needed:
• An available computer COM Port (1, 2, 3, or 4). Make a note of this COM Port number.
• An S1000 that has version 3.0 firmware (See section Dialer Firmware, Page 6 for details).
• A standard RS232 Serial Cable (NOT Null Modem) connected from the Printer Port on the
S1000 to the computer’s free COM Port.
Add a New Dialer Entry
Now, run MicroWIN 2000. When it starts up, the Setup MicroWIN Entries form will be
displayed.
A Dialer Entry is an association from your computer to an S1000 Dialer. Each dialer will have
its own entry. Any number of entries can be in the system. Entries can easily be Viewed,
Added, and Deleted as the need arises.
Before anything else, let’s create a New Entry.
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On this Setup MicroWIN Entries form (shown above), click on the button labeled New. This
tells MicroWIN 2000 that the user wishes to add an entry to the system. The form will change to
the Edit New Entry form (shown below).
Each entry must have a unique name. When trying to save an entry, if this entry’s name isn’t
unique, still ‘Default’ or is blank, MicroWIN 2000 will point out that the name will have to be
changed before saving the entry.
Each entry also contains a telephone number of its associated dialer so MicroWIN knows where
to call when trying to connect. If connecting locally, this phone number isn’t required.
Automatic Polling Information
MicroWIN 2000 has two main modes of operation: Manual Polling Mode and Automatic
Polling Mode. In Manual Polling Mode, all actions are done by a user. In Automatic Polling
Mode, entries can be enabled to automatically call its associated dialer and record both snapshot
and archive information from the S1000 Dialer. These settings are on this Edit Entry form
(shown above). See section Setting Up Dialer Entries, Page 9 for more details.
Automatically Acknowledge Dialer Alarms Within MicroWIN 2000
Also on this Edit Entry form are the settings to automatically acknowledge specific dialer
alarms. Whenever this entry connects to its associated dialer, this entry will automatically
acknowledge those alarms that have been marked as such. See section Setting Up Dialer
Entries, Page 9 for more details.
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When finished editing the New Entry, click the button labeled Save to save this entry. The current
form will change back to the Setup Entries form. The new entry will be listed in the entry box.
If this or any other entry needs to be changed, just select this entry from the Entry Names list and
click the button labeled Edit Setup.
Set Up COM Port
Now that an entry is setup, the next task is to setup the COM Port to connect up to the dialer.
From the Setup MicroWIN Entries form, click on the menu option Setup and select the menu
option Ports.
MicroWIN 2000 can control up to 4 COM Ports. Each port can be set to either connect locally
(Local), connect remotely (Modem), or set as unused (None).
Move to the COM Port that will be used to connect with. In the upper left corner of this form,
there is a field labeled COM #. This tells which COM Port Settings that are currently being
viewed (1 through 4). Move to the desired COM Port by clicking on the little button next to this
COM Port Number.
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Once on the correct COM Port, look at the selection COM Type in the upper right corner. The
default is None. Change this selection by clicking on the down arrow and selecting Local.
To save this COM Port change, click on the OK button. The Setup MicroWIN Entries form
will again be displayed.
Connect the Dialer to the Computer
If this hasn’t already been done, take the RS232 serial cable and connect it from your Computer
COM Port that was just configured to the S1000’s Printer Port.
To review what has been done so far:
• A Dialer Entry was created that will be used to connect to the S1000 Dialer.
• The COM Port was setup that will be used to connect to the S1000 Dialer.
• A dialer has been connected to the setup COM Port.
Connecting Locally
MicroWIN 2000 is now ready to communicate with the dialer. Once the entry and dialer are
connected, the user will have the ability to view realtime status information of the dialer, record
this status information to the database for later retrieval, change the state of the dialer’s outputs,
retrieve dialer archives, etc.
Move to the Realtime Data form by clicking on the button at the bottom labeled Realtime. The
Realtime Data form will display this dialer’s realtime data once it is connected. All that is left to
be done is to tell MicroWIN 2000 to connect.
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The top of this menu contains information about this entry. It shows alarm information,
connection information, etc. For a detailed explanation, see section Top Of Runtime Menus,
Page 50.
There is a set of buttons on the upper right hand side that are used to connect/disconnect an entry
with its dialer.
Click on the button labeled Local. This will bring up a dialog box that will ask for which COM
Port to use. This dialog box shows what COM Ports are currently setup and which are in use.
Choose the COM Port that was previously setup to use by clicking on the small box to the right of
the desired COM Port with the Port Status of Local.
Once a COM Port is selected, communications will commence. If all has been properly setup, the
picture in the upper right hand corner will read CONNECTED and after a little handshaking, the
dialer’s realtime status information will start being displayed and will update every 1 to 2 seconds. See
Appendix E: Dialer Channel Information, Page 95 for more information about the Realtime Data.
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If a problem occurs while connecting or a dialer alarm condition is present once connected, an
alarm signal may be sounded. To silence this alarm, click on the Silence button above Alarm
Condition picture.
For more information about specific alarm conditions that may occur while connected, read
section Entry’s Current Alarm Condition, Page 50.
Disconnect From Dialer
To Disconnect from this dialer, click on the button labeled Disconnect. After a little
handshaking, the entry and dialer will be disconnected and the COM Port will go back to being
unused.
Connecting Remotely
The following will now give a brief description of how to connect remotely.
First, there will need to be a dialer that is ready to be connected to remotely (See section Setup a
Dialer to Talk to MicroWIN 2000, Page 6). The process will be very similar to connecting
locally except for the following differences.
Move to the Setup COM Ports form again by clicking on the menu option Setup and clicking on
the selection Ports. Change to the port that has a modem connected to it and change the COM
Type to be a Modem. Then Save the port changes.
Change forms back to Setup Entries by clicking on the menu option Setup and clicking on the
selection Entries.
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On the Setup MicroWIN Entries form, either create a new entry or edit the entry that will be
used to connect remotely. While editing this entry, type in the telephone number of the dialer that
will be connected to.
Once finished typing in the telephone number, Save the changes.
Then, move back to the Realtime Data form. This time, when connecting to this entry’s dialer,
click on the button labeled Modem. Once clicked, MicroWIN 2000 will automatically connect
this entry to the first unused COM Port set up as a Modem.
If all has been properly setup, the picture in the upper right hand corner will read CALLING.
Once the dialer answers and they connect, this picture will read CONNECTED and after a little
handshaking, the dialer’s realtime status information will be displayed and will update every 1 to
3 seconds. See Appendix E: Dialer Channel Information, Page 95 for more information about
the Realtime Data.
To Disconnect from this dialer, click on the button labeled Disconnect. After a little
handshaking, the entry and dialer will be disconnected and the COM Port will go back to being
unused.
If a problem occurs while connecting or a dialer alarm condition is present once connected, an
alarm signal may be sounded. To silence this alarm, click on the Silence button above Alarm
Condition picture.
For more information about specific alarm conditions that may occur while connected, read
section Entry’s Current Alarm Condition, Page 50.
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Getting A New User Started
This will help the user look in the right direction for a place to get started. It is a very basic
overview. Please have all new users of this software read this section completely while they are
first using the system.
Using The System
MicroWIN 2000 is a software program that is used to communicate with one or more
Microtel S1000 Alarm Dialers. It gives the user easy access to certain aspects of the
dialers’ operations. It can be used to view, record and print a dialer’s current status
information. It can also be used to perform little tasks like acknowledging alarms,
changing analog and digital output states, and clearing a specified channel’s counter
values.
MicroWIN 2000 also gives the user access to a dialer’s Archiving capability. A dialer
can be setup to archive certain events for specified channels. These archives give the
user a history of events of what has previously occurred at your sight. While connected
to a dialer, the user has the ability to retrieve, view and print these Dialer Archives.
On-line Help (Windows 95)
If something is ever not clear, press F1 for the On-line Help System. This is a good place to
start looking for an answer to a question.
Menu Bar Options
These are located on the top of a form right under the title bar. The following are brief
descriptions of what they are for.
File - When a user wishes to Exit MicroWIN 2000, click on File then option Exit. This will
prompt the user by asking if Exiting is the desired action. Clicking OK will close down
MicroWIN 2000.
Note: If you Exit MicroWIN 2000, the system will not be able to communicate with your
dialers until the next time it is run.
Talk to a supervisor before Exiting this software.
PLEASE NOTE: Exit MicroWIN 2000 before turning off power to your computer.
Problems could arise if this is not done.
View - Switching to different forms can be done by using this View Menu Option. After clicking
on View, select the desired form to change to by clicking on that option in the list.
Setup - When it is time to edit the COM Port settings, edit the System Voices, or
add/edit/configure a dialer entry, click on this tab. The following are some of the possible
options: Entries, Ports, Voices. Clicking Entries (or pressing F4) will display the Setting Up
Dialer Entries form (Page 9). Clicking Ports (or F5) will display the Setting Up COM Port
form (Page 13). Clicking Voices (or F6) will display the Edit Voices form (Page 41).
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Help (F1)- If something is not clear, use these Help options to have a look at the On-line Help
System. If something is not clear on a particular form, press the F1 Key. All forms have
context sensitive help that will try and help with what is currently being displayed.
Note: This will only work in Windows 95 and above.
Movement Buttons
These buttons that are located on the bottom of most runtime forms. They are there to help the
user move from form to form. Just click the appropriate button and you will move to that form.
They perform the same actions as the View Menu Options.
Where to Look From Here
This section is a very basic way of learning how to get around. To learn some of the main
features of MicroWIN 2000, read on. Start with the sections Getting an Administrator Started
(Page 16), Overview of Collecting Realtime Data (Page 25), and Overview of Collecting
Archives (Page 30). These sections give an overview of how to edit an entry, connect to this
entry’s associated dialer, and receive information from this dialer.
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Overview of Collecting Realtime Data
This section will briefly go over how to connect to an S1000 Dialer. It will give methods for how
to create a new entry, connect this entry to its dialer, and get data stored from this entry’s dialer.
This section assumes that the section Setting Up a Dialer to Talk to MicroWIN 2000, Page 6
has been read. This section also assumes that the sections Setting Up Dialer Entries, Page 9 and
Setting Up COM Ports, Page 13 have also been read. If any questions arise while reading this
section, please refer to these sections.
Adding a New Dialer to an Existing System
For the new dialer to be added to the system, determine if it will be connected up locally or
remotely and set it up accordingly.
Since this MicroWIN 2000 System is already setup to connect to other dialers, then the COM
Ports should already be pretty much setup from before. If the COM Ports are not currently setup,
see the section Setting Up COM Ports, Page 13 to setup the computer’s COM Ports.
From here, it is assumed that the MicroWIN 2000 System is ready to have a new entry added to it.
With MicroWIN 2000 running, move to the Setup MicroWIN Entries form. A list of the entries
that are currently in the system will be displayed.
Click the New button so that a new entry will be added to the system. Edit its parameters (Name,
Phone Number, etc.) and then Save it to the system.
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