hank you for choosing the Microtel Series 1000EX Dialer to implement your
remote alarm monitoring and control solutions. You have chosen a product that is
T
The Microtel Series 1000EX features a single level, interactive command structure--there
are no multi-level menu structures to navigate. Commands are sent to the Series 1000EX
through your telephone either locally or during a call to or from the dialer, by pressing a
sequence of touch-tones on your telephone. Each command entered is acknowledged
with a spoken response from the dialer, providing verification that the command was
entered correctly and understood by the dialer.
The Series 1000EX features true modularity--I/O channels operate completely
independently of each other. Using the commands listed in this manual, each I/O module
in your dialer can be configured to operate uniquely to satisfy your application
requirements. For each I/O channel, you may record a voice message, choose the format
of spoken status reports, program an alarm integration delay, alarm call out operation,
and telephone number calling sequence. Analog inputs also have user-selectable low and
high alarm setpoints.
About this Manual: This manual is organized with the most crucial information in
the front; more advanced topics are saved for last or included in the appendices.
Who Should Read this Manual: Anyone involved with use of the dialer should
read the General Description and Operation chapters of the manual. The Operation
chapter in particular should be read by any personnel who may be required to respond to
alarm calls from the dialer. The additional chapters can be read at a later time, or when
necessary by authorized personnel to maintain the dialer or troubleshoot any problems
you might encounter. System administrators should read the Advanced Topics chapter
for information on the use of the dialer’s remote software configuration capabilities.
In a Hurry to Setup?: Read the quick start section of the Installation chapter.
If you encounter a difficulty that cannot be resolved using the information in the manual,
call MICROTEL at (225) 303-0436.
Again, thank you for choosing MICROTEL.
simple to set up and easy to use. The Series 1000EX has been designed and
manufactured to operate with minimal operator intervention.
MICROTEL Series 1000EX Dialer
1
MICROTEL Series 1000EX Dialer
10
8
9
1
2
3
2
11
4
5
7
6
Figure 1: Controls and Indicators
MICROTEL Series 1000EX Dialer
CHAPTER 1 - Description Of The Series 1000EX Dialer
he Series 1000EX is rugged, and simple, but powerful, device which easily
handles complex dialing notification and alarm monitoring and control functions.
T
paragraphs describe the visible features.
(1) POWER/FAULT LED located in the upper right corner, above the power on/off
Normal Operation: Flicker 95% ON 5% OFF
Power failure: Blink 10% ON 90% OFF
I/O fault or internal error: Blink 50% ON 50% OFF
(2) ON/OFF SWITCH located in the upper right corner, below the Power/Fault LED,
(3) FUSE (2A) is an easily accessible fuse which protects the dialer’s electronics.
(4) LINE LED located adjacent to the LINE connector indicates call progress while the
(5) LINE JACK is a standard RJ11 phone jack where an outside line is connected to the
(6) PHONE LED located adjacent to the PHONE connector is turned on whenever the
(7) PHONE JACK is a standard RJ11 phone jack used to connect a local phone to the
(8) PRINTER JACK is a standard DB-9 connector used to interface serially with a local
(9) I/O MODULE LEDs indicate the status of the individual module. Refer to the
(10) TERMINAL BLOCKS are used to connect the external sensors to the I/O modules.
(11) TERMINAL BLOCK is used to connect a Expander board.
To accomplish these tasks, the Series 1000EX has an equally simple operator
interface. Figure 1 shows the front panel of the dialer and the following
switch indicates normal run status, Input/Output (I/O) faults, power failure, and dialer
internal errors. Use the following guidelines when observing this LED:
turns the dialer on or off.
dialer is off-hook and ring detection when on-hook.
dialer. (See next chapter for instructions)
dialer senses that a telephone connected to the phone jack is off-hook, or during FAX
transmissions.
dialer.
printer or computer.
appendices for more information on the different I/O modules.
3
MICROTEL Series 1000EX Dialer
4
Figure 2. Controls and Indicators
MICROTELSeries 1000EX Dialer
Description Of The 16 channel Expander Board
The the expander can accommodate up to 16 channels of any combination of inputs and
outputs. The expander has a RS-485 interface to the Series 1000EX dialer.
Inputs: The inputs consists of digital or analog.
(1) Health LED Illuminates when the board is operating correctly.
(2) Transmit LED Illuminates when the board is transmitting.
(3) Power Switch Turns power to the expander On/Off.
(4) Fuse(2A) is an easily accessible fuse that protects the expander board’s electronics.
(5) Address Switch determines which channels will be addressed. Adress ZERO
identifies the boards as having channels 10 through 25. Address ONE identifies the
board as having channels 26 through 41.
(6) Power Connectors
(7) Communications Connections
(8) Terminal Blocks
5
MICROTELSeries 1000EX Dialer
How Does the Dialer Work?This section provides a simple theory of operation by
asking a few questions about typical use of the dialer. The following paragraphs assume
the dialer is hooked up and running as described in the Installation chapter. The
Operation chapter provides the details that are missing from the discussion below.
What Happens when an Alarm Occurs? Each Input/Output (I/O) channel of
the dialer has its own alarm list, a list of up to nine people, fax machines, or pagers to call
in the event of an alarm. When an alarm occurs, the dialer begins to place a series of
telephone calls in an attempt to have someone acknowledge the alarm.
The dialer reports the current alarm status when an outgoing call is answered. The dialer
will report four conditions to whoever answers the phone:
1) Which channels are in alarm.
2) Which channels in alarm have been acknowledged.
3) Which channels are now normal (a channel that has gone into and out of alarm
without being acknowledged).
4) The current status of the channels that have their Report Status Flag Enabled
(*cc7*).
How does an Alarm get Acknowledged? An alarm can be acknowledged in four
ways:
1) Entering the '*' key on your touch-tone phone during message playback.
2) Calling back the dialer immediately after it calls you (callback acknowledge). This
feature is necessary if the called party does not have a touch-tone phone. When the
dialer is called back, it will report which alarms have been callback acknowledged.
This feature can be disabled if desired (0**08n*n) n=1 to enable, n = 0 to disable(See
Chapter 3, Operation)
3) The dialer will automatically acknowledge a successful call to a pager, answering
machine, or P.A. system if the telephone number is embedded with an auto
acknowledge code. (See chapter 5, Advanced Configuration).
4) Once in the system, a series of touchtone commands can be done that will
acknowledge either all current alarms or just specified individual alarms.
For the first three methods, the dialer will acknowledge all alarms in the system that are
programmed to call the same telephone number as the one that was called. This feature
assures that acknowledgments only apply to alarms associated with each channel’s
calling list.
What if I’m not Home? The Call Progress Decoding features of the dialer allow it
to determine if the called telephone number is busy or did not answer. In either case, the
dialer will wait 10 seconds before going off-hook and placing a call to the next number
on the calling list.
6
MICROTEL Series 1000EX Dialer
When the dialer is off-hook, it has the capability to detect dial tone, busy, ringback,
modem, and voice signals. This allows it to detect if a called party answered or not, thus
reducing the time to alert authorized personnel of existing alarm conditions. If a call is
not answered, or the called number is busy, the dialer will abort the call and begin calling
the next number for that channel in its alarm’s calling list. Call progress decoding is also
useful for sensing pager terminal tones, or long distance service access prompts before
continuing a dialing sequence. It is even possible for one Series 1000EX dialer to call
another dialer, gain access to it, and actuate outputs on that dialer. The call progress
features of the Series 1000EX, described in the Advanced Topics chapter, is also flexible
enough to traverse preset menus via touch-tone commands.
Will the Dialer Call Me Back? Maybe. Each I/O channel has its own independent
snooze timer. When an alarm is acknowledged, the snooze timer for that individual
channel is started, and alarm calls for that channel are suspended. If a channel is still in
alarm after the snooze period ends, then the dialer will begin a new alarm dialing
sequence (starting with the first number on the specific channel’s calling list).
A channel can also be programmed to make calls when the status returns to normal
operation. If a channel's input state returns to normal during a snooze period, then the
balance of the snooze delay will be abandoned, and the dialer will begin making call-outs
beginning with the first telephone number on the associated call-outs list.
How does the Dialer Know Who to Call?The dialer has a System Telephone
Directory composed of up to 64 user-programmed telephone numbers. Each telephone
number in the System Telephone Directory can be up to 60 digits long. Special ‘*’
control sequences may be embedded within a user-programmed telephone number.
These include tone/pulse selection dialing, pauses, wait for tone, quiet, or voice, auto
acknowledgment of an alarm call-out, dial '*' or '#' for interfacing to telephone
equipment, turn on or off a dialer output during an alarm call, or specify that the number
corresponds to a FAX machine. These special sequences allow a tremendous amount of
flexibility on a telephone number by number basis.
How does the Dialer Prioritize its Calls? The dialer maintains an inherent
priority of the input modules: the system call-at is highest priority, followed by channel
#1, channel #2,...channel #8, and the power fail channel #9. Channels 10 through 41
follow. Each telephone number in the System Telephone Directory has its own Disable
Timer. If a telephone number's Disable Timer has a non-zero value, then that telephone
number will not be called during alarm call out sequences.
When the dialer detects a new alarm condition, it will search the new channel’s calling
list, beginning with the first number on the list, for the first telephone number with a
disable timer equal to zero. If the telephone number has the *991 FAX code embedded
in it, then the dialer will begin to generate a current alarm status report to FAX. The
dialer will then go off-hook and begin to dial the telephone number if the following
conditions are true:
7
MICROTEL Series 1000EX Dialer
A. The System Disable Timer = 0.
B. The Call Spacing Timer = 0, and the dialer has been on-hook for at least
the network recovery time (10 seconds). (See Chapter 3, Call Spacing Delay)
C. The local telephone is on-hook (not connected to dialer or outside line).
D. The telephone number's Disable Timer = 0.
E. The telephone line is operational (dial tone is detected).
During the dial out sequence, the dialer will implement all special control sequences
and/or call progress features embedded within the current telephone number. If the dialer
successfully connects with the called number, then it will either report the verbal alarm
message, or transmit the current alarm status FAX report as described later.
If the dialer is reporting a verbal alarm message, it will repeat the message the number of
times programmed in the system Message Repeats register, or the number of times
programmed in the called telephone number using the ‘*94n’ Alternate Message Repeat
count escape sequence. While speaking the alarm message, the dialer simultaneously
listens for a touch-tone entered by the user at the remote phone. If it receives a valid
tone, it will terminate alarm reporting, and examine the tone received. If the user entered
a ‘*’ key, then the dialer will accept it as an acknowledgment of the alarm condition.
Any other keys received will not acknowledge the alarm condition. The dialer will then
indicate the acknowledge status and prompt the user to enter a 4-digit access code.
If the user enters the correct code, access will be granted and the user may review or
program the dialer’s configuration using the touch-tone commands described in this
manual. If at any time during remote menu access the user does not enter a command
within 30 seconds, the dialer will speak a disconnect warning and hang up.
If an incorrect or no access code is entered during a timed access code entry time (10
seconds), the dialer will disconnect and initialize the system Call Spacing delay timer. If
the alarm condition(s) were acknowledged, then the snooze timer(s) associated with the
reported alarm condition(s) will be initialized with a value equal to the programmed
system Snooze Delay. If alarm conditions were not acknowledged, calls will continue to
be placed to the next telephone numbers on the channel's calling list after the system Call
Spacing delay has expired.
Can the Dialer print or send me a Hard Copy Report? Yes, in addition to
voice reporting of alarms, the Microtel Series 1000EX is capable of locally printing or
transmitting a hard copy alarm status report, or a report of all programmed setup data, to
a FAX machine.
The Series 1000EX supports a serial printer interface only. Therefore, you must have a
serial printer, or install a serial interface card in the printer you have. Serial printer
interfaces are inexpensive and readily available at your local computer store. The dialer
transmits serial printer data at 2400 baud, 8 data bits, 1 stop bit, and no parity.
8
MICROTEL Series 1000EX Dialer
In addition, the printer’s serial interface must support DTR (Data Terminal Ready)
hardware handshaking. With this method, when the printer buffer level surpasses some
high water mark, the printer asserts the DTR signal, telling the dialer to halt transmission.
After the printer has emptied most of the data out of its buffer, it will re-assert the DTR
signal, indicating to the dialer that it may resume data transmission. The DTR hardware
handshaking protocol is a common method supported by most serial interfaces.
Refer to Chapter 3 and Chapter 5 for more information on sending a FAX report.
How can I Make an Alarm Sound in the Vicinity of the Dialer? Any digital
output channel can be configured as a local alarm type. A local alarm will be turned on
whenever a new alarm condition exists within the dialer. This output could be connected
to a siren or bell to warn the local area of the alarm condition. Refer to Chapter 3 for
more information on local alarms.
Can an S1000EX Dialer Talk to a Computer? Yes. Software is available to
configure and monitor your dialer’s I/O. Please call factory for additional information.
9
MICROTEL Series 1000EX Dialer
10
MICROTEL Series 1000EX Dialer
CHAPTER 2 - Installation
nstallation of the Series 1000EX involves several, simple steps. This chapter outlines
the 5 steps necessary to quickly get the dialer up and running. At the end of the
chapter is a Quick Start procedure which configures the dialer for simple call-on-
I
alarm operation. Refer to the appendix for outline and mounting diagrams of the
dialer.
Step One - Connect the Power Supply Connect the supplied external Stancor
transformer to the 12VDC terminals as shown in Figure 3 below and Figure 4 on the
following page for the complete power connection options. Plug the transformer into a
Surge Suppressor (supplied with the dialer).
Figure 3. Power Supply Connection
11
MICROTELSeries 1000EX Dialer
NOTE: Alternatively, you may connect any 12 to 16 Volt DC power (such as a solar
panel) to the dialer. Connect the positive side of the voltage source to 12VDC+, and the
COMMON lead to 12VDC- of the power supply terminal block of the dialer. Power can
be connected directly to the Expander cards
12
MICROTELSeries 1000EX Dialer
Step Two - Connect a Battery and Enable Charging Circuit of the dialer to
insure uninterrupted operation in case of an AC power failure. Refer to Figure 5.
1. Turn power to the dialer OFF.
2. Connect the battery wires to the BATTERY+ and BATTERY- terminals.
3. Turn power to the dialer ON. Test the battery backup circuit by removing the AC
power to the dialer (leave POWER switch ON). The dialer should remain ON, and
after a few seconds, the POWER/FAULT LED should indicate a power failure (ON
10%, OFF 90% duty cycle). Reapply AC power to prevent a power fault alarm call
out at this time.
4. Connect a DC voltmeter across the CHARGE and BATTERY- terminals.
5. Using a small jewelers screwdriver, adjust the potentiometer located beneath the
power connector until the voltage is between 13.5 - 13.8 Volts DC.
6. Connect a jumper between BATTERY+ and CHARGE of the power connector. This
step enables the charging circuit in the dialer.
NOTE: A power supply voltage greater than 12 VDC is required to operate the Series
1000EX battery charger.
Figure 4. Battery Connection
13
MICROTELSeries 1000EX Dialer
Step Three - Telephone Connections include the external phone line for call-
outs and the optional local telephone connection for local programming and monitoring.
1. Connect the dialer’s LINE jack to the EQUIPMENT Phone jack of the Surge
Suppressor using the cable supplied with your dialer.
2. Connect the Telephone LINE jack on the Surge Suppressor to the RJ11 jack of your
outside line using the cable supplied with the Surge Suppressor.
3. Connect a local telephone (optional) to the dialer’s PHONE jack, as shown in Figure
6 below.
Figure 5. Phone Line And Local Handset Connection
NOTE: Telephone line transients and surges can damage the dialer or disrupt its
operation. We recommend use of a Surge Suppressor for normal operations.
14
MICROTELSeries 1000EX Dialer
Step Four – Communications RS-485 connections from the S1000EX to the
expander are made via a three conductor jacketed AWG 14 cable. Note that the cabling
on the two expander board is from pin to pin, that is, X+ toX+ and X- to X- but from the
rst expander X+ goes to the second from the top pin on the Dialer
fi
Figure 6. Communications RS-485
15
MICROTELSeries 1000EX Dialer
Step Five - Connect External Input/Output to the Dialer Each I/O module
has two (2) corresponding I/O terminals. Channel 9 the power monitoring channel
doesn’t require external wiring. The expander cards are numbered 10 through 25 and 26
through 41 depending on their position and address. See Figure 9 & 10 below. Use 22
AWG shielded twisted pair wire when wiring external sensors to the I/O terminals.
Observe polarity when making connections. Whenever possible, ground the shield at the
sensor end
NOTE: Keep I/O runs to a maximum length of 150 ft.
Refer to the Appendix for detailed field wiring diagrams, as well as electrical
specifications for each type of I/O Module you may install in the Series 1000EX. After
physical installation, each I/O module’s alarm operation must be configured. This is
covered in detail in the next chapter. The Quick Start procedure at the end of this chapter
provides information on a simple call-on-alarm configuration.
only. Sensor control wires should never share conduit with AC power wiring.
Figure 7. I/O Terminal Connections Channels 1 through 8
16
MICROTEL Series 1000EX Dialer
Figure 8. I/O Terminal Connections Channels 10 through 25 and 26 thur 41
17
MICROTELSeries 1000EX Dialer
Step Six - Installing a Local Printer is a convenient way to print alarm report
and enable continuous data logging. Keep in mind, the Series 1000EX supports a serial
printer interface as described in Chapter 1, Description. Follow the instructions to
connect and configure a local printer.
1. Connect a DTE-to-DCE (Straight) RS232C cable with a 9 pin female D-SUB
connector on one end to the dialer’s PRINTER port.
2. Connect the other end (25 pin female D-SUB) to the serial interface port of your
printer.
NOTE: The printer port on the Series 1000EX is used to support advanced features
such as a local computer interface (See Chapter 4, Advanced Topics for more
information). To configure the port for printing only, continue with these
instructions.
3. Plug a touch-tone telephone into the dialer’s PHONE jack.
4. Pick up the telephone handset and press the ‘#’ key.
5. Listen for the dialer to speak, “System ready”.
6. Enter 0**52* on the telephone’s keypad.
7. Listen for dialer’s response, “Printing Enabled”.
8. Turn the Printer power OFF, then ON again to reset it.
Refer to Chapter 3, Operations, for information on how to print reports and enable
continuous event logging.
18
MICROTELSeries 1000EX Dialer
Quick Start Procedure
This procedure is designed to get the Series 1000EX dialer operating in a typical manner
with a minimum of programming. All that is needed is a touch-tone phone with a mute
button and a Microtel Series 1000EX.
1. Plug the touch-tone telephone into the Dialer PHONE jack. Take the telephone offhook.
2. Turn on the Power Switch and verify the Dialer has power. (Power/Fault light will
pulse with a 95% duty cycle indicating no errors). The Off Hook light will come ON
(red) indicating the unit is ready to accept touch-tone commands from the local
telephone. At this point, press the Mute button on the telephone. This will clear up
all background noise while still allowing touch-tones to be sent.
3. Press the # key on the telephone. The Dialer will respond “System Ready.”
NOTE: Any time you wish to start over, press the # key and listen for “System Ready.”
4. Set Time and Date
z Enter the command 0**60HHMM*, where the actual 24-hour time is substituted
for HHMM. For example, if the time is 1:00 p.m., enter 0**601300*.
z The Dialer will respond, “The time is one three zero zero” for the above example.
z Enter the command 0**61MMDDYY* where the actual date is substituted for
MMDDYY. For example, if the date is January 2, 1997, enter 0**61010297*.
Note that if the year is 2000 or above, simply put the last 2 digits of the year. For
example, the year 2003 would be entered as YY = 03.
z The Dialer will respond, “The date is zero one zero two nine seven” for the above
example.
5. Enter the Telephone Number of the Dialer.
z Enter the command 0**100p**, where p is the telephone number (up to 16 digits)
of the Dialer’s telephone line. For example, if the Dialer is connected to 504-2760571, Enter 0**100 5042760571 **.
z The Dialer will respond, “The system telephone number is 5042760571.”
6. Enter Telephone Numbers to Call upon Alarm.
z Enter 0**01np**, where n = 1,2,3,...32 is the dialer’s directory index of telephone
numbers and p is the actual telephone number (including optional escape codes of
up to 60 digits). Example: Telephone Number 02 in the directory is 555-1212.
The command to enter this number is 0**102 5551212**.
z The Dialer will respond, “Telephone number zero two is 5551212.”
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MICROTEL Series 1000EX Dialer
7. Configure Channel Type
z Enter the command **cc20n*, where cc is the I/O channel and n is the I/O type to
be programmed
n Setting Meaning
0 SPARE No Type Selected
1 Digital Input Normally Open Contact closure Normally Open
2 Digital Input Normally Closed Contact closure Normally Closed
3 Digital Output Digital Output that is user definable to
be Open or Closed
4 Analog Output (00.0 - 99.9%) Analog Output that is user definable to
be at some setting
5 Analog Input (00.0 - 99.9%) Current Percentage of an input value
6 Local Alarm Output Digital Output that Closes when there
is a local alarm
8 Follow Channel Output Digital Output that Closes depending
on the followed channel’s state
(see below)
NOTE: This command defaults all the information for a channel. Make sure this is the
first command performed on a channel.
8. Review Channel Input/Output Values
z Once a channel’s type has been configured (see 7 above), this channel can now
report its current status condition. Enter the command *cc0* to review the
programmed channels status conditions, where cc is the channel number 1 to 41.
This is an easy way to tell that the dialer is connected properly to the external
devices. Example: Enter *010* to review channel 1’s current status condition.
9. Assign Telephone Numbers to Individual Channels.
z Enter **cc4tt*, where cc is the I/O channel and tt is the index number of the
telephone number you wish to dial (t = 1,2,3,…32). Example: If you want an
alarm on channel 1 to call the telephone numbers 2 and 4 to report the error, enter
the command **0140204*. This will set this channel’s calling list to be the
numbers 02 and 04.
10. Configure the Inputs to Call On Alarm.
NOTE: The pre-configured inputs come from the factory disabled preventing nuisance
telephone calls.
z Enter the command, **cc82*, where cc is the input channel number on the Dialer.
Example: Enter **0382* to arm input channel number 3 to call on alarm.
z The Dialer will respond, “Channel zero three alarm setup is two, call on alarm.”
20
MICROTEL Series 1000EX Dialer
z Repeat procedure for the next alarm and corresponding I/O channel. Channel 9,
the internal power fail alarm, can also be configured to call on alarm.
11. Record System and Alarm Voice Messages (Optional)
System ID Voice Message
z Press 0**01* to record up to a six second system voice message. The dialer will
respond “Ready”.
z Speak your message clearly into the handset. You may trim the message by
pressing any touch tone button.
z Verify your message by pressing 0*01* to listen.
Individual Alarm Messages
z Press **cc1* to record an alarm message for a specific I/O channel. (cc = 01 to
41 for the I/O channel of interest). The dialer will respond “Ready”.
z Speak your message clearly into the handset. You may trim the message by
pressing any touch tone button.
z Verify your message by pressing *cc1* to listen.
z Repeat procedure for the next I/O channel and message.
NOTE: The Dialer will use its internal, digitized voice and vocabulary for alarm
reporting if you do not record these messages.
12. Test Call Out
Force a test call to one of the telephone numbers you entered after configuring your
Dialer. Enter 0**57nn*, where n = 01-32, is the directory index of the telephone
number.
After the dialer responds, the dialer will wait for you to hang up the phone before
calling the number you specified.
13. Verify Configuration Data is Saved in the Dialer.
Turn OFF the Dialer’s power switch, wait a few seconds, then turn it ON again. The
red Power/Fault light should pulse with a 95% duty cycle indicating the new
configuration data has been saved in memory.
Many more features are available with the Series 1000EX Dialer. Read the Operations
and Advanced Topics chapters for more information on configuring the dialer for your
specific application.
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