Microtek FireWire-interface scanners Troubleshooting Tips

for Windows

Troubleshooting Tips

for FireWire-interface scanners

Q1: My computer cannot find the FireWire card (IEEE 1394)

A1: Follow the steps below:

1. Check the version of your Windows operating software. a) For Windows 98 SE/2000/Me or W indows XP’s Classic

view: Click Start, Setting, and select Control Panel. For Windows XP: Click Start and select Control Panel ,

and make sure you choose the “Switch to Classic View” option on the left side of the window.

b) From the Control Panel, double click the System icon. c) The System Pr operties will show the W indows version

currently installed and running in your computer.

d) If the version is not correct, update your operating system to Windows 98 SE/2000/Me/XP.

Click here to switch to Classic View

Windows 2000

Windows XP

2 . Check if Windows 98 SE/2000/Me/XP has detected your FireW ire card (IEEE 1394) by going through the

Start button on the Taskbar. a) For Windows 98 SE/2000/Me or W indows XP’ s Classic view: Click Start, Setting, and select

Control Panel. For Windows XP: Click Start and select Control Panel, and make sure you choose the “Switch to Classic View” option on the left side of the window.

b) For W indows 98 SE/Me: Double-click the System icon, then select Device Manager.

For Windows 2000/XP: Double-click the System icon, then select Hardwar e, then Device Manager.

Windows 98 SE

Windows Me

December 2001

c) Double-click the IEEE 1394 Bus host controllers in W indows 2000/XP or 1394 Bus Controller in

Windows 98 SE/Me to display the status of the device. The FireWire device appears on the list as shown, indicating the card is installed and works properly .

Windows 2000

Windows XP

Windows 98 SE/Me

If any of these [?] [!] [X] icons appear next to the device name, this indicates that the driver has been disabled or was not properly installed. See next section.

Windows 2000

Windows XP

3 . Make sure that the FireWire card (IEEE 1394) is properly seated in

your computer’s PCI slot. a) Turn of f your computer , then remove the cover.

b) Make sure the FireWire card is seated all the way in and

secured into the PCI card slot. If the card is not properly seated, REMOVE, and then REINSERT the FireW ire card again.

c) Restart your computer .

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