Microtek bronze select support user guide

Know your options

This Microtek Bronze SelectSupport service guide has been created with you in mind. We want you to be able to find the support option that best suits your needs.

1) Free support through email and our Website

2) 90 days of complimentary basic installation support

3) Fee-based advanced troubleshooting, support and consulting through the MLI Consulting Group

Please see inside for more details on each of these service options.

IMPORTANT

For a support call, install your product and software following the included instructions before you call. When you call, please be in front of your computer and Microtek product with the following information:

1) Date of purchase

2) Product serial number (on the back or bottom)

3) Model name & number (on the front of the product)

4) Version of operating system software installed on your computer (i.e. Windows 98, NT, Mac OS 8.6, etc.)

5) Type of hardware: • Brand of computer • CPU type (Pentium II, III, 4, iMac, Power Mac, G3, G4, etc.)

6) Exact wording of any error message that may have appeared on the screen

7) What happened and what you were doing when the problem occurred

Support summary

Fees are charged to your credit card – only Visa and MasterCard are accepted. Available in the U.S. and Canada only.

Support type Hours (PST) Fee Contact info

Automated email support 24 hours, 7 days Free helpdesk@support.microtek.com Web support 24 hours, 7 days Free www.support.microtek.com 90-day basic installation support Free (toll call) PC: 310-687-5911

90-day advanced troubleshooting $15 per incident / per call Installation support after 90 Days $30 per incident / per call Discontinued models $30 per incident / per call General consulting $30 per call up to 30 minutes;

For our most current list of products covered under Microtek’s Bronze SelectSupport program, please visit our Website at www.support.microtek.com

All policies, hours of operation and fees are subject to change without notice. Only Visa and MasterCard are accepted for charged services. All charges are final. Available in the U.S. and Canada only.

The following are trademarks or registered trademarks of their respective companies: Microtek of Microtek Lab, Inc.; PC of International Business Machin es Corporation; Abbyy FineReader Sprint of Abbyy Software House; Adobe, Acrobat, PhotoDeluxe, Photoshop LE of Adobe Systems, Inc. All other trademarks or registered trademarks are the property of their respective holders.

219-20-520034 I49-3305

Mon: 7 am - 5 pm Tues: 7 am - 5 pm Wed: 7 am - 3 pm Thurs: 7 am - 5 pm Fri: 7 am - 5 pm

Mac: 310-687-5912

PC: 310-687-5921 Mac: 310-687-5922

$1 per minute after 30 minutes

An easy guide to your technical support options.

Third-party software support

For technical support or any questions you have on the software that may be included with your Microtek product, please contact the companies listed below.

ABBYY® Software House

ABBYY® FineReader® Sprint

Phone: 510-226-6719 Website: www.abbyyusa.com

Adobe® Systems, Inc.

Adobe® PhotoDeluxe™, Adobe Photoshop® LE, Adobe® Photoshop Elements, Adobe® Acrobat® Reader

Phone: 800-87-ADOBE Website: www.adobe.com

MGI® Software Corp.

MGI® PhotoSuite® III SE

Phone: 905-764-7291 Website: www.mgisoft.com

ScanSoft®, Inc.

ScanSoft® TextBridge® Pro

Phone: 408-395-8319 Website: www.scansoft.com

Ulead® Systems, Inc.

Ulead®PhotoImpact®, Ulead®Photo

™

Explorer

Phone: 310-896-6391 Website: www.ulead.com

, Ulead®PhotoExpress

™

Installation support options

Automated support

Designed to save you time, the newest addition to the Microtek support team is an intelligent knowledge base system that automatically responds to your email. Simply send an email, no message necessary, to the address below and follow the instructions when you receive a reply.

helpdesk@support.microtek.com

Web support

Log onto our website 24 hours a day to access FAQs, installation tips, drivers and technical support issues.

www.support.microtek.com

90-day basic installation support

Within the first 90 days of purchase, you can talk one-on-one with our complimentary basic installation support staff. You pay only the cost of the phone call. Check with your own long-distance carrier for your specific rates. Hours (PST): Mon-Fri 7am-5pm; except Wed 7am-3pm

Basic Install PC Support: 310-687-5911 Basic Install Mac Support: 310-687-5912

90-day advanced troubleshooting

Within the first 90 days of purchase, advanced troubleshooting assistance is available through our group of expert technical advisors in the MLI Consulting Group on a pay-per-use basis. $15 per incident / per call.

Hours (PST): Mon-Fri 7am-5pm; except Wed 7am-3pm

MLI Consulting Group PC: 310-687-5921 MLI Consulting Group Mac: 310-687-5922

Need help after 90 days?

Installation support & discontinued models

After your complimentary support period ends, you still have the option to call our consulting group for assistance on a pay-per-use basis. The MLI Consulting Group supports all of Microtek’s discontinued models as well. For a flat fee you can talk to our experts in scanning and digital imaging technology. $30 per incident / per call. Hours (PST): Mon-Fri 7am-5pm; except Wed 7am-3pm

MLI Consulting Group PC: 310-687-5921 MLI Consulting Group Mac: 310-687-5922

Above and beyond

General consulting

The MLI Consulting Group consists of highly trained technical professionals. As a Microtek customer you have access to this group not only for installation assistance, but for other technical consulting quest ions as well! The MLI Consulting Group is available for general consulting such as assistance in using advanced features of your included software, saving web ready graphics, color correction, etc. For a fee charged to your credit card, questions on software applications and new technologies are answered here. $30 per call up to 30 minutes; $1 per minute after 30 minutes. Hours (PST): Mon-Fri 7am-5pm; except Wed 7am-3pm

MLI Consulting Group PC: 310-687-5921 MLI Consulting Group Mac: 310-687-5922

For a complete summary of services, see back page.