Microtek ArtixScan 1800f, ArtixScan 4000tf, ScanMaker 6400XL, ScanMaker 6700, ScanMaker 6800 Supplementary Manual

1

For Windows 98 SE/2000/Me

Q1: My computer cannot detect the FireWire card (IEEE

1394) I have just installed.

Follow the steps below:

1. Check the version of your Windows operating software.
a) Click

StartStart

StartStart

Start,

SettingsSettings

SettingsSettings

Settings, and select

Control PanelControl Panel

Control PanelControl Panel

Control Panel.

b) From the

Control PanelControl Panel

Control PanelControl Panel

Control Panel, double click the

System System

System System

System icon.

c) The

System PropertiesSystem Properties

System PropertiesSystem Properties

System Properties w ill show the Windows version

currently installed and running in your computer.

d) If the version is not correct, update your operating system

to Windows 98 SE/2000/Me.

2. Check if Windows 98 SE/2000/Me has detected your FireWire
card (IEEE 1394) by going through the Start button on the
Taskbar.

a) Click

StartStart

StartStart

Start,

SettingsSettings

SettingsSettings

Settings, and select

Control PanelControl Panel

Control PanelControl Panel

Control Panel.

b) From the Control Panel, double-click the

SystemSystem

SystemSystem

System icon. For

Windows 98 SE/Me, select

Device ManagerDevice Manager

Device ManagerDevice Manager

Device Manager; for Windows

2000, select

HarHar

HarHar

Har

dwardwar

dwardwar

dwar

ee

ee

e, then

Device Manager Device Manager

Device Manager Device Manager

Device Manager.

c) Double-click the

1394 Bus Controller1394 Bus Controller

1394 Bus Controller1394 Bus Controller

1394 Bus Controller/

IEEE 1394 Bus hostIEEE 1394 Bus host

IEEE 1394 Bus hostIEEE 1394 Bus host

IEEE 1394 Bus host

controllerscontrollers

controllerscontrollers

controllers; the

Properties Properties

Properties Properties

Properties dialog box will display the status

of the device.

If any of these [?] [!] icons appear next to the device name, this
indicates that the driver has been disabled or was not properly
installed. See next section.

Windows 98 SE/Me

ê

Windows 2000

ê

Troubleshooting Tips

for Microtek/Artix scanners with the FireWire interface

Windows 98 SE

ê

Windows 2000

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April 2001

2

3. Make sure that the FireWire card (IEEE 1394) is pr operly seated in your computer’s PCI slot.
a) Turn off your computer, then remove the cover.
b) Make sure the FireWire card is seated all the way in and secured into the PCI card slot. If the card is

not properly seated, REMOVE, and then REINSER T the FireWi re card again.

c) Restart your computer.

Q2: The FireWire card (IEEE 1394) was found but my scanner cannot be detected by

Windows.

Follow the instructions below:

1. Turn off your scanner .

2. Make sure that only one FireWire cable is connected to your scanner. (You can only use one cable or
interface at a time).

3. Make sure to properly connect the scanner's FireWire cable to your computer, then plug the power
cord into a power source.

4. Turn on your scanner and wait until all lights on the front of the scanner to stop blinking and remain on
solid. Windows should now be able to automatically detect your scanner .

Q3: The FireWire card (IEEE 1394) was found but my scanner cannot be detected by

Windows 98 SE.

If you are currently using the FireWire interface on Windows 98 SE, you need to follow the instructions
below to reinstall FireWire driver.

1. Open the

System PropertiesSystem Properties

System PropertiesSystem Properties

System Properties
dialog box by clicking the
following in succession:

StartStart

StartStart

Start,

SettingsSettings

SettingsSettings

Settings,

Control PanelControl Panel

Control PanelControl Panel

Control Panel, a nd

then double-click the

SystemSystem

SystemSystem

System

icon.

2. From the

System PropertiesSystem Properties

System PropertiesSystem Properties

System Properties,

select the

Device ManagerDevice Manager

Device ManagerDevice Manager

Device Manager
tab, then double-click

[?][?]

[?][?]

[?]

IEEE 1394 SBP2 Device IEEE 1394 SBP2 Device

IEEE 1394 SBP2 Device IEEE 1394 SBP2 Device

IEEE 1394 SBP2 Device to
open the its

DeviceDevice

DeviceDevice

Device

properties properties

properties properties

properties dialog box.

3. Click the

Reinstall Driver Reinstall Driver

Reinstall Driver Reinstall Driver

Reinstall Driver

button.

3

4. A series of dialog boxes will appear one at a time. Follow the on-screen instructions as shown below,
then click Next.

5. When the driver has been successfully updated, a dialog box will display this message: “Windows has
finished installing an updated driver for your hardware device”.

6. Open the

System PropertiesSystem Properties

System PropertiesSystem Properties

System Properties -

Device ManagerDevice Manager

Device ManagerDevice Manager

Device Manager dialog box (Step 1 and 2), then click the plus (+) sign

adjacent to the

Imaging Device. Imaging Device.

Imaging Device. Imaging Device.

Imaging Device. The scanner name and model appears on the list, indicating Windows

has detected and re-installed your device successfully.

Click Browse
to locate C:\WINDOWS\INF , and
then click Next (where
C:\WINDOWS is your system
folder).

4

For Macintosh

Q1: My Macintosh computer cannot detect my scanner.

1. Check & make sure you have installed Mac OS 9.0 or later .

2. Make sure the FireWire cable is properly connected to your computer. (You can only have one cable
connected at a time.)

3. Turn the scanner on and wait until all the lights stop blinking and remain on solid.
If you have followed all the steps above and your Mac OS still cannot find your scanner , please visit

http://www.apple.com for more information about FireWire support for your Macintosh.