Microtek ArtixScan 1800f, ArtixScan 4000tf, ScanMaker 6400XL, ScanMaker 6700, ScanMaker 6800 Supplementary Manual

1

For Windows 98 SE/2000/Me

Q1: My computer cannot detect the FireWire card (IEEE

1394) I have just installed.

Follow the steps below:

1. Check the version of your Windows operating software. a) Click

StartStart

Start,

SettingsSettings

Settings, and select

Control PanelControl Panel

Control Panel.

b) From the

Control PanelControl Panel

Control Panel, double click the

System System

System icon.

c) The

System PropertiesSystem Properties

System Properties w ill show the Windows version

currently installed and running in your computer.

d) If the version is not correct, update your operating system

to Windows 98 SE/2000/Me.

2. Check if Windows 98 SE/2000/Me has detected your FireWire card (IEEE 1394) by going through the Start button on the Taskbar.

a) Click

StartStart

Start,

SettingsSettings

Settings, and select

Control PanelControl Panel

Control Panel.

b) From the Control Panel, double-click the

SystemSystem

System icon. For

Windows 98 SE/Me, select

Device ManagerDevice Manager

Device Manager; for Windows

2000, select

HarHar

Har

dwardwar

dwar

ee

e, then

Device Manager Device Manager

Device Manager.

c) Double-click the

1394 Bus Controller1394 Bus Controller

1394 Bus Controller/

IEEE 1394 Bus hostIEEE 1394 Bus host

IEEE 1394 Bus host

controllerscontrollers

controllers; the

Properties Properties

Properties dialog box will display the status

of the device.

If any of these [?] [!] icons appear next to the device name, this indicates that the driver has been disabled or was not properly installed. See next section.

Windows 98 SE/Me

ê

Windows 2000

ê

Troubleshooting Tips

for Microtek/Artix scanners with the FireWire interface

Windows 98 SE

ê

Windows 2000

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April 2001

2

3. Make sure that the FireWire card (IEEE 1394) is pr operly seated in your computer’s PCI slot. a) Turn off your computer, then remove the cover. b) Make sure the FireWire card is seated all the way in and secured into the PCI card slot. If the card is

not properly seated, REMOVE, and then REINSER T the FireWi re card again.

c) Restart your computer.

Q2: The FireWire card (IEEE 1394) was found but my scanner cannot be detected by

Windows.

Follow the instructions below:

1. Turn off your scanner .

2. Make sure that only one FireWire cable is connected to your scanner. (You can only use one cable or interface at a time).

3. Make sure to properly connect the scanner's FireWire cable to your computer, then plug the power cord into a power source.

4. Turn on your scanner and wait until all lights on the front of the scanner to stop blinking and remain on solid. Windows should now be able to automatically detect your scanner .

Q3: The FireWire card (IEEE 1394) was found but my scanner cannot be detected by

Windows 98 SE.

If you are currently using the FireWire interface on Windows 98 SE, you need to follow the instructions below to reinstall FireWire driver.

1. Open the

System PropertiesSystem Properties

System Properties dialog box by clicking the following in succession:

StartStart

Start,

SettingsSettings

Settings,

Control PanelControl Panel

Control Panel, a nd

then double-click the

SystemSystem

System

icon.

2. From the

System PropertiesSystem Properties

System Properties,

select the

Device ManagerDevice Manager

Device Manager tab, then double-click

[?][?]

[?]

IEEE 1394 SBP2 Device IEEE 1394 SBP2 Device

IEEE 1394 SBP2 Device to open the its

DeviceDevice

Device

properties properties

properties dialog box.

3. Click the

Reinstall Driver Reinstall Driver

Reinstall Driver

button.

3

4. A series of dialog boxes will appear one at a time. Follow the on-screen instructions as shown below, then click Next.

5. When the driver has been successfully updated, a dialog box will display this message: “Windows has finished installing an updated driver for your hardware device”.

6. Open the

System PropertiesSystem Properties

System Properties -

Device ManagerDevice Manager

Device Manager dialog box (Step 1 and 2), then click the plus (+) sign

adjacent to the

Imaging Device. Imaging Device.

Imaging Device. The scanner name and model appears on the list, indicating Windows

has detected and re-installed your device successfully.

Click Browse to locate C:\WINDOWS\INF , and then click Next (where C:\WINDOWS is your system folder).

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For Macintosh

Q1: My Macintosh computer cannot detect my scanner.

1. Check & make sure you have installed Mac OS 9.0 or later .

2. Make sure the FireWire cable is properly connected to your computer. (You can only have one cable connected at a time.)

3. Turn the scanner on and wait until all the lights stop blinking and remain on solid. If you have followed all the steps above and your Mac OS still cannot find your scanner , please visit

http://www.apple.com for more information about FireWire support for your Macintosh.

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(English)

Troubleshooting tips

for Microtek SCSI Interface

Introduction

This T r oubleshooting guide discusses the SCSI cards that work with Microtek scanner.

A vailable SCSI car ds are Adaptec 2902, 2903, 2906 and AdvanSys 902 card.

Questions and Answers for Windows 98/95

Q1: The SCSI card cannot be found by Windows

98.

A1:A1:

A1: Your interface card is not properly seated in

the PCI card slot on your computer. To fix this problem, power down your com-

puter, remove the SCSI interface card from your computer. Then r einstall it, make sure the card is seated all the way in and secured into the PCI card slot. The PCI card slot normally appears in white or ivory.

Q2: My interface card conflicts with another

device.

A2:A2:

A2: Follow the steps below:

1. Click

StartStart

Start,

SettingsSettings

Settings, and select

Control PanelControl Panel

Control Panel.

2. Double-click on the

System System

System icon in Control

Panel and select

Device ManagerDevice Manager

Device Manager from the top.

3. Double-click on “

SCSI controllersSCSI controllers

SCSI controllers” to display the dialog box. A yellow exclamation mark “ “ appears next to the detected SCSI device.

4. Click on the option that has the yellow exclamation mark appeared at the left, and then click

PropertiesProperties

Properties.

5. Select

ResourcesResources

Resources from the top. The dialog box gives you information about the Interrupt Request (IRQ) and Input/Output (I/O) address settings, including whether a conflict happens.

6. If a conflict exists in Input/Output option, then click

Change SettingChange Setting

Change Setting. Use the Up/Down arrow

keys to select a different range.

PCPC

PC

2

(English)

7. Next, select the Interrupt/Request option, click Change Setting, and use the Up/Down arrow keys to select different IRQ number . If all IRQs are taken, you need to contact your dealer or computer manufacturer to help on how to free up an IRQ in this range.

8. When all the settings are correct, click

OKOK

OK to save the modifications. The dialog box should now show the correct Interrupt Request and Input/Output address settings. If you’re asked to shut down your computer, select

NoNo

No, then

click

CloseClose

Close. Y ou will be asked whether you wish

to restart your computer . Click

YY

Y

eses

es and restart

your computer.

Q3: My SCSI card is detected by Windows 98, but

the scanner cannot be found in Scanner Test utility.

A3:A3:

A3: Follow the steps below: a) In Windows, choose Start, then Shut Down to

turn off computer power. Then turn off the power of your scanner.

b) Check to make sure you have connected the

correct SCSI cable to the SCSI port, not the parallel port. If you connect the SCSI cable to the parallel port, your scanner will not be found.

If conflicts happen, the message shows here. Currently no conflicts happen.

c) If your scanner has a SCSI terminator switch,

switch it to the On position. If the scanner doesn’t have a SCSI terminator switch, plug the SCSI terminator on the SCSI port.

d) If your scanner is chained to other SCSI device,

the SCSI ID of the SCSI device should not be set to the same ID number. By default, Micr otek’s scanner SCSI ID is 6.

e) Turn on your scanner power, then restart your

computer.

Q4: My Microtek scanner came with dual

interface -- USB and SCSI. Can I connect both interface?

A4:A4:

A4: When connecting dual interface scanner to

computer , you should choose either USB or SCSI, not both.

If SCSI interface is chosen, the terminator has to be connected to finish a complete connection. Depending on different configurations, you may require 25-pin SCSI terminator .

If USBIf USB

If USB

is chosen, the SCSI cable along with theis chosen, the SCSI cable along with the

is chosen, the SCSI cable along with the terminator should all be removed.terminator should all be removed.

terminator should all be removed.terminator should all be removed.

terminator should all be removed.

Q5: What’s the recommended power up se-

quence?

A5:A5:

A5: When using SCSI interface, be sure you have

connected the SCSI cable and the terminator first, then connect the DC power adapter.

Q6: I have followed the above instructions, but

still cannot fix the problem.

A6:A6:

A6: Visit the web site of the SCSI card provider

(e.g., Adpatec or AdvanSys)

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(English)

Questions and Answers for Windows NT 4.0

Q1: My SCSI card is detected by Windows NT 4.0,

but the scanner cannot be found in Scanner Test utility.

A1:A1:

A1: Follow the steps below: a) In Windows, choose Start, then Shut Down to

turn off computer power. Then turn off the power of your scanner.

b) Check to make sure you have connected the

correct SCSI cable to the SCSI port, not the parallel port. If you connect the SCSI cable to the parallel port, your scanner will not be found.

c) If your scanner has a SCSI terminator switch,

switch it to the On position. If the scanner doesn’t have a SCSI terminator switch, plug the SCSI terminator on the SCSI port.

d) If your scanner is chained to other SCSI device,

the SCSI ID of the SCSI device should not be set to the same ID number . By default, Micr otek’s scanner SCSI ID is 6.

Q2: The SCSI card cannot be found by Windows

NT.

A2:A2:

A2: Your interface card is not properly seated in

the PCI card slot on your computer. To fix this problem, power down your com-

puter, remove the SCSI interface card from your computer . Then re-install it, make sure the card is seated all the way in and secured into the PCI card slot. The PCI card slot normally appears in white or ivory.

Q3: My interface card conflicts with another

device.

A3:A3:

A3: Follow the steps below:

1. Restart your computer . Start up Windows NT

4.0. Log in as Administrator .

2. Click

StartStart

Start,

SettingsSettings

Settings,

and select

Control PanelControl Panel

Control Panel.

3. In the Control Panel window, find

SCSISCSI

SCSI

AdaptersAdapters

Adapters and double click it. A window like the following will appear .

The

DevicesDevices

Devices screen will list any SCSI controllers that may already have installed in your computer.

NoteNote

Note

::

: Although IDE CD-ROM drives are not SCSI, because of the way the driver is implemented, Windows NT 4.0 will still list it on this screen.

4. Click on the

DriversDrivers

Drivers tab, and click on the

Add...Add...

Add... button to select

AdaptecAdaptec

Adaptec o n the left and the corresponding Adaptec card driver on the right to install.

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(English)

5. Click OK to bring up the following screen.

The SCSI card should now be listed, indicating the driver is installed.

6. Restart your computer .

Q4: My Microtek scanner came with dual

interface -- USB and SCSI. Can I connect both interface?

A4:A4:

A4: When connecting dual interface scanner to

computer , you should choose either USB or SCSI, not both.

If SCSI interface is chosen, the terminator has to be connected to finish a complete connection. Depending on different configurations, you may require 25-pin SCSI terminator .

If USBIf USB

If USB

is chosen, the SCSI cable along with theis chosen, the SCSI cable along with the

is chosen, the SCSI cable along with the terminator should all be removed.terminator should all be removed.

terminator should all be removed.terminator should all be removed.

terminator should all be removed.

Q5: What’s the recommended power up se-

quence?

A5A5

A5 When using SCSI interface, be sure you have

connected the SCSI cable and the terminator first, then connect the DC power adapter.

Q6: I have followed the above instructions, but

still cannot fix the problem.

A6:A6:

A6: Visit the web site of the SCSI card provider

(e.g., Adpatec or AdvanSys)

1

(English)

Troubleshooting tips for

Microtek SCSI Interface

Introduction

This T r oubleshooting guide discusses the SCSI cards that work with Microtek scanner.

A vailable SCSI car ds are Adaptec 2903, 2906 and AdvanSys 902 card.

Questions and Answers for Macintosh G3

Q1: The SCSI card cannot be found by Macintosh

G3.

A1:A1:

A1: Your interface card is not properly seated in

the interface card slot on your G3.

SCSI Card

To fix this problem, power down your G3, remove the SCSI interface card from your Macintosh. Then reinstall it, make sure the card is seated all the way in and secured into the card slot.

Q2: My SCSI card is detected by Macintosh, but

the scanner cannot be found.

A2:A2:

A2: Follow the steps below: a) If your scanner has a SCSI terminator switch,

switch it to the On position. If the scanner doesn’t have a SCSI terminator switch, plug the SCSI terminator on the SCSI port.

b) If your scanner is chained to other SCSI device,

the SCSI ID of the SCSI device should not be set to the same ID number. By default, Micr otek’s scanner SCSI ID is 6.

6

+

T erminator

Mac G3Mac G3

Mac G3

2

(English)

Q3: My Microtek scanner has dual interfaces --

USB and SCSI. Can I connect both interfaces?

A3:A3:

A3: When connecting dual interface scanner to

computer , you should choose either USB or SCSI, not both.

If SCSI interface is chosen, the terminator has to be connected to finish a complete connection. Depending on different configurations, you may require 25-pin SCSI terminator . If

USB is chosen, the SCSI cable along with the terminator should all be removed.

Q4: What’s the recommended power up se-

quence?

A4:A4:

A4: Power up your scanner first, then the com-

puter.

Q5: I have followed the above instructions, but

still cannot fix the problem.

A5:A5:

A5: Visit the web site of the SCSI card provider (e.g.,

Adpatec or AdvanSys).

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(English)

Troubleshooting Tips

for Microtek USB (Universal Serial Bus) Interface

Q1: Why should I enable my computer’s USB port?

A1

::

: Microtek only supports USB scanners under the Windows 98 operating system. If your computer

cannot find your Microtek USB interface scanner, check to make sure that your computer BIOS is configured as “USB enabled”. When you start your PC and before the Windows screen appears, the screen displays a short message, reminding you to press a combination of keys to enter the BIOS setup screen.

BIOS checking procedures: To set the correct BIOS settings, the following settings must be set in your computer’ s BIOS:

1. Plug & Play OS Aware = YES

2. Plug & Play = AUTO if you have this option.

3. On board USB = YES or Enabled

Q2: How do I know the USB port of my computer is enabled?

A2

::

: When the USB port is enabled, also you have connected the USB cable to both the scanner and

computer , a message shows that your USB device (the scanner) is found the first time you start Windows. If the message does not display, check the USB status from the Contr ol Panel window. Follow these steps:

1. In Windows 98, select Start, Settings, then Control Panel.

2. Double-click the System icon.

3. Click the Device Manager tab.

PCPC

PC

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(English)

4. Click the plus (+) icon before the Universal Serial Bus Controller item.

You must see the entries below the “Universal Serial Bus Controller” and there should be no red or yellow mark next to either options. If there is no “Universal Serial Bus Controller” that means your computer’ s USB port is disabled.

Q3: Even though I have enabled USB, my scanner still

doesn’t work.

A3

::

: This problem happens when you successfully install

scanner and then later reconnect the USB cable to another USB port. In this case, reinstall your scanner driver and the USB scanner.

Q4: Is there any quick and easy way to fix the USB

problem?

A4

::

: 1. Unplug the USB cable from your scanner, then uninstall and reinstall the scanner driver.

2. Reconnect it to both the scanner and the computer.

3. Turn off the scanner and turn it back on.

4. Restart your computer.

If the USB host controller and a USB root hub appear, it means that USB is enabled.

Q5: Just for reference, can Microtek provide a list of USB-implemented computer boards?

A5

::

: See the following list.

• ABIT BX6 (100 Mhz Motherboard)

- INTEL 440BX

- Intel 82371 AB/EB PCI to USB Universal Host Control

• GIGABYTE GA-5SMM (100 Mhz Motherboard)

- SIS5595 / SIS530

- SIS 7001 PCI to USB Open Host Controller

• ASUS P5A (100 Mhz Motherboard)

- ALIM1541 / M1543C

- ALI PCI to USB Open Host Control

• AOPEN AX63PRO (133 Mhz Motherboard)

- VIA Apollo PRO 133

- VIA T ech 3038 PCI to USB Universal Host Contr oller

Note: There are more vendors that may not be listed here. If you do not see your particular motherboard listed here, it doesn’ t mean your computer and scanner will not work together.

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(English)

Troubleshooting tips

for Microtek USB (Universal Serial Bus) Interface

Q1 : Choose the right driver

A1 : Microtek USB-based scanners run on the Apple iMac and on the new PowerMac G3 systems. For the

iMac, visit www.apple.com web site to get the most recent iMac Update Driver. If your Macintosh is not an iMac or a PowerMac G3 with USB ports, do not install iMac Update Driver. Installing the iMac driver on a non-iMac system will have adverse the effects on your scanning operation.

Q2 : Scanner not found

A2 : Make sure you have correctly connected the USB cable, then restart your scanner.

Q3 : Keyboard inactive or mouse hang-up

A3 : Reconnect the USB cable, then restart your scanner and iMac. If the keyboard or mouse still cannot

function, power off iMac and the scanner, connect the USB cable to another USB port. The iMac has 4 USB ports; however , one occupied by the mouse, another by keyboard, the remaining available USB ports are two.

Q4 : Device checkup

A4 : To verify whether your scanner has been detected by iMac, try using Apple System Profiler 2.0 (or

later) to see if the scanner is correctly detected on the USB port.

iMaciMac

iMac

Microtek ArtixScan 1800f, ArtixScan 4000tf, ScanMaker 6400XL, ScanMaker 6700, ScanMaker 6800 Supplementary Manual

Specifications and Main Features

Frequently Asked Questions

User Manual