Micros Systems Workstation 5 Service Manual

micros

Systems, Inc.

Workstation 5

Field Service Guide

Part N umber 100016-166 (2nd Edition)

Declarations

Warranties

Although the best efforts are made to ensure that the information contained in this manua l is complete and correct, MICROS Systems, Inc . makes no warranty of any kind with r e gard to this material, including but not limited to the implied warranties of marketability and fitness for a particular purpose. Information in this manual is subject to change without notice. MICROS Systems, Inc. shall not be liable for errors contained here in or for incide ntal or c onsequenti al damages in c onnect ion with the furnishing, performance, or use of this material.

Trademarks

MICROS is a reg istered trademark of MICROS Systems, Inc. Microsoft, MS-DOS, Windows, Windows 95, and Windows CE are registered

trademarks of Microsoft Corporation in the U.S. and other countries. AMD, the AMD logo, and combinations thereof are trademarks of Adva nced

Micro Devices, Inc. General Software, the GS Logo, Embedded BIOS, CE Ready, the CE Ready

logo, and Firm b ase ar e tradem ark s or re g ister ed tradem ark s of G en e ral Software, Inc.

Printing History

New editions of this manual incorp orate new and changed material since the previous edition . Minor co rrections and updates may be incorporated into reprints of the curr ent edition without changing the date or edition number.

1st Edition: April 2008 2nd Edition: March, 2009

iii

Table Of Content s

Table Of Contents

Preface

Purpo se . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Who Should Use This Manual? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Symbo l s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v i i

Document Design and Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Introd uction to the WS 5 FR U s

Introduction Casework and Mag Card Reader

Touchs creen Gasket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -3

Top Cov e r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

IO Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -4

Workstation 5 B ase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Mag Card Reader Ass e m b l y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -4

Power B u t ton A c t u ator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -4

System Board and Components

Main Bo a rd , Bare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

USB Flash D ri v e , 4GB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

USB Flash Drive, 256M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

BIOS EE PROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Compact Flash Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Compa c t Fla sh Ca r d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -6

DDR333 DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Battery, CR2032 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

LCD/Touchscreen Assembly

Touchs creen Pan e l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

LCD and To u c h screen Bra ck et . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

LCD Pan e l , 1 5 ” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -8

Backl i g h t In v erter Boar d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -8

Cables

LCD Dat a Ca b l e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -9

Backl i g h t In v erter Boar d Ca b l e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Cable Kit , AC Power In - D C Pow e r O u t . . . . . . . . . . . . . . . . . . . . . . 1 -10

Dongle, RJ45-DB9, IDN Port to RS232 2-wire serial . . . . . . . . . . . . . 1-10

Serial Port Conversion Dongle, COM5 RJ45 to DB9 . . . . . . . . . . . . . 1-11

LAN Patch Ca b l es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -11

Cash Drawer Extension Ca b l e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Workstation 5 Adjustable Stand Accessories

USB Exten sion Cab l e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -1 2

Third P a rt y Mo u n t i n g Adapte r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Table of Contents

LCD Customer Display

LCD Inte r fa ce Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

LCD Module, Optrex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Cable, LCD P o le and Rear Di sp lay Head . . . . . . . . . . . . . . . . . . . . . . 1- 1 4

Cable Exte n sion, LCD Pole Di sp l ay . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 1 4

LCD Custo mer Display Poles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1- 1 4

Kit, Front/Rear Cover, /w Lens, Screws, Pole Mount Hinge . . . . . . . 1- 15

Hinge Set , LCD Custom er Displa y . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

WS System Board T e ch nical Overview

Worksta t i o n 5 Bl o ck D i a g ram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

LX800 Processor and TFT Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Processor Core . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

GeodeL i n k In t e rf a c e Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

GeodeL i n k Me m o ry Co n t roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

GeodeL i n k Cont rol Proc essor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -6

GeodeL i n k In t e rf a ce Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

FIFO/Synchronous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Transa c t i o n Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

PCI Bus Int e rface Blo c k . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

PCI Bus Arb i t e r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

GeodeL i n k In t e rface General Descript i o n . . . . . . . . . . . . . . . . . . . . 2-7

CS5536 Companion Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

System Ma n ag e m e n t Bu s Control l e r . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Real Time Clock (RTC) and CMO S RA M . . . . . . . . . . . . . . . . . . . . . . 2- 8

ATA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

LPC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Audio Co d e c In t e rface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Divers e Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Power Ma n a g e m en t Control ler (PMC). . . . . . . . . . . . . . . . . . . . . . . . . 2-10

IDE Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

TFT LCD an d Ba c k l i g h t In t e rface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 2

The Grap h i c s P ro c essor (GP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

The Displ ay Co n t roller (DC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 1 3

Video Pr o ce ssor (VP ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 1 3

LCD Inte rface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Backlight Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Config u rat i o n Ju mpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Companion Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

USB Flash Dr i v e Pow er Contr o ll er . . . . . . . . . . . . . . . . . . . . . . . . 2 -16

CN6 Port Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

USB Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Table Of Content s

CN8 Por t P o w er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -1 8

Touchs creen In t e rf a c e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

LPC Inte r face . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -20

AC’97 A u d i o In t e r fa ce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

Realtek ALC203E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Speaker and Lin e Out p u t s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Point Of Sale Inte rf a c es. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -2 3

Customer Display Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Sendin g D a t a to t h e C u st o m e r Display . . . . . . . . . . . . . . . . . . . . . . 2 -2 3

Receiving Data from the Rear Display . . . . . . . . . . . . . . . . . . . . . . 2-24

Receiving Data from the Pole Display . . . . . . . . . . . . . . . . . . . . . . 2-24

Customer Display VCC Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 4

The LCD Customer D i sp l a y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 4

Mag Str i pe Reader Int e rface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 5

IDN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

IDN Transmit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

IDN Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

RS422 Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

IDN Port RS232 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

RS232 Transmit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

RS232 Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

COM5 Modular RS232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

COM1 DB9 Po r t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

Cash Drawer Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

Cash Drawer Clos e d De tection . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 0

+24V Regu l ator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

System Bo a rd Hardware Rev is i o n . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

RTL8110SC Ethernet Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Genera l D escription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -3 2

PCI Bus Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Link, Speed and Activity LED Co n t rol . . . . . . . . . . . . . . . . . . . . . . . . 2-32

EEPROM In t e rface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 3

System Bo a rd Power D i st ributio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

Standby Domain Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

+12V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -35

VCC5SB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -3 5

VCC3SB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -3 5

VCORE SB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

VCC1.8S B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

Workin g Dom a i n V o l t a g e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

VCC12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

VCC3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

VCC5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

VCC -12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

VCORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

Table of Contents

Working, Standby and System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

Worksta t i o n 5 Backlight In v e r t e r Board . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38

Functi onal Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38

Techni c a l De sc r iption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 8

Supply Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38

Lamp Strike . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38

Run Lam p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38

Bright ness Contro l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39

Workstation 5 Troubleshoo tin g

Introduction

Operational Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Worksta t i o n 5 Boo t Sequen c e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Booting to Windows Embedded CE 6.0 . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Booting to W EP O S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Background Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Multiple Boot Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Windows Embedded CE 6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 11

WEPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Pre-boot Firmware Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Platform Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

CAL32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Power- On Self Test (P O ST) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -14

Checking the Power Supply and System Board Voltages . . . . . . . . . . . . . 3-15

WS5 System Board - Standby Vo l t a g es . . . . . . . . . . . . . . . . . . . . . . . 3-15

WS5 System Board - Wo rk i n g V o l tages . . . . . . . . . . . . . . . . . . . . . . . 3 -17

Workstation Recovery and Platform Update Procedures

Windows Embedded CE 6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Using WC F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Using th e CA L t o Configure a Workstati o n . . . . . . . . . . . . . . . . . . . . 3-20

The CAL Download s the POS Appli c at ion . . . . . . . . . . . . . . . . . . . . . 3 -20

Stand-A l o n e CA L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 2 0

Using Windows CE Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Factory Re store Pr o ce d u r e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

WEPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

LCD Display Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Dark LCD (N o Backlight) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3- 2 4

Blank LC D (No Vid e o ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Flickering LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

LCD Back l i g h t too D im . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

LCD Imag e Pr o b l e m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

LCD Quality Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Config u ri n g the LCD Jump ers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Touchscreen Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Touchscreen Not Responding after the Operating System Starts . . . . 3-27

vii

Table Of Content s

Touchscreen Ca lib ration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 7

False To u ch e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 9

Local A rea Networ k . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -2 9

Workstation 5 Does not Conn e ct t o LA N . . . . . . . . . . . . . . . . . . . . . . 3-29

Workstation 5 Does not Conn e ct t o LA N (Link LED OFF ) . . . . . . . . 3-30

Workstation 5 Does not Conn e ct t o LA N (Link LED ON ). . . . . . . . . . 3 -30

Perip h eral Relat e d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 1

IDN Port COM4 (RS422) Does Not Function . . . . . . . . . . . . . . . . . . . 3-31

RS232 COM4 Peripheral Device Does not Function . . . . . . . . . . . . . . 3-31

COM5 RS232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

COM1 RS232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Mag Str i pe Reader Int e rface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 2

Customer Display Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

WS5 Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Windows Embedded CE 6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

WEPOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

Starting the WS5DiagUtility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

System Information Screen - Hardware Components . . . . . . . . . . 3-35

Syste m I n fo rmatio n Screen - Platform Fi l e s . . . . . . . . . . . . . . . . . 3-37

Activity Counters, Dump Sys Info and Recovery Image Info . . . . 3-41

WEPOS Sy st em Infor m a t ion Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42

Remove and Replace the Workstation 5 FRUs

Disassembli n g th e Workstation 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Magnet ic Card Rea d er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -5

The Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

LCD/T o u c h screen Proc edures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Touchs creen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

LCD Pan e l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 2

Backl i g h t In v erter Boar d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Capacitive Touchscreen Interface Board . . . . . . . . . . . . . . . . . . . . . . . 4-16

The System Board

USB Flash D ri v e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

DDR Mem o ry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 0

Approv e d D IMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

BIOS EE PROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

Mini-P CI Wireless Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 3

The Inte g rated LCD Cu stomer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 4

Reass embling the Wo rk stati o n 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -2 5

Connector and Cable Diagrams

IO Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2

10/100 Ethernet Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4

RS232 Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-4

Cash Drawer 1 and 2 Con n ec t o rs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5

viii

Table of Contents

PS2 Mouse/Keyboard Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Remote Cust o mer Disp l ay Co n n e ctor . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A- 7

Magnetic Stripe Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7

Hook-up Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

RS232 from the RS422-A and RS422-B Ports . . . . . . . . . . . . . . . . . . .A-8

Ethern et. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

8-Pin to 6-Pin Hook-up RS422 Cable (300319-001) . . . . . . . . . . . . . .A-11

Cash Drawe r Extens io n Cab l e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

Workstation 5 Field Service Guide ix

Preface

In this preface, you’ll find information about this manual. Refer to the prefac e if you have questions about the organization, conventions, or contents of this manual.

In this sectio n

Why Re ad T h is Manual?....... .. .................................................................ix

How This Manual Is Organized ...............................................................xi

Notation Conventions................................... ...........................................xii

x Workstation 5 F ield Serv ic e Guide

Preface

Why Read T his Manual?

Why Read Thi s Ma nu al?

Purpose

This hardware-only gui de is intended for those who will be troubleshooting and repairing the MICROS Workstation 5.

Who Should Use This Manual?

This manual is intended for qual ified service personnel who have experience with the configuration an d troubleshooting of MICROS point of sale terminals. The ability to read schemati cs and a working knowledge of microprocessor based systems and related test equipment is required.

The circuit and detaile d start- up descriptions contained in this manual are intended to give the technician a working knowledge of the hardware to be used as an aid in the troubleshooting and repair of the equipment.

Bibliography

AMD Geode™ LX Processor Databook - October 2005 AMD Geode

™

CS5536 Companion Device Databook Realtec RTL8110SC Integrated Gigabit Ethernet Controller Data Sheet SMSC Integrated USB 2.0 Compatible Hub Datasheet Revision 1.8 Winbond W83627HF/F Super IO Datasheet Version 2.0

Workstation 5 Field Se rv ic e Guide xi

Preface

How This Manual is Or ganized

How This Manual is Organize d

W elcome to the 1st Edition of the Workstation 5 Field Service Guide. Chapter 1 list s the Workstation Fiel d Rep l ace me nt U n its (FR U s) . This inclu d es

casework, LCD and Touchscreen components, the Workstat ion 5 system board and components. Images of each FRU are included to avoid confusion.

Chapter 2 provides tec hnical de scriptions of the Workstati on 5 Syste m Board with emphasis on the POS Interfaces includ ing IDN, Customer Display, Mag Stripe Reader and Cash Drawer int erfaces. Other to pics include a des cription of the USB Interfaces and the System Board Power Distribution.

Chapter 3 covers WS5 trouble shooting. The Chapter st arts of f with a detai led star t up description of the support ed operating syst ems and provid es volta ge test points for the internal power supply and system board voltage regulators.

Chapter 4 in clude s th e FRU rem o ve/ repl ac e pr oc edu res . Appendix A includes pin- out dia grams fo r all WS5 IO Po rt conn ectors and r elate d

hook-up cables.

xii Workstatio n 5 F ie ld Servic e Guide

Preface

Notation Conventions

Symbols

Document Design and Production

Desktop Publishing: Adobe FrameMaker 6.0. Images: Nikon CoolPix 990/Canon PowerS hot A80 Line Drawings: Corel Draw! 7.0. Image Processing: Paint Shop Pro 8.0/ Corel Draw! 7.0.

NOTE

This symbol brings special attention to a related item.

WARNING

This symbol indicates that specif ic handling instructions or procedures are required to prevent damage to the hardware or loss of data.

SHOCK HAZARD

This symbol calls attention to a potential hazard that requires correct procedures in orde r to avoid personal injury.

STATIC SENSITIVE DEVICES

This symbol indicates that specif ic ESD handling procedures are required.

Workst at ion 5 Field S erv ic e Guide 1-1

Chapter 1

Introduction to the WS5 FRUs

This section introduces the Workstation 5 Field Replaceable Units, or spare parts. Also, spa re parts f or the LCD Customer Displ ay can be found at the end of this Chapter.

In this chapter

Introduction...................................................................................................1-2

Casework and Mag Card Reader ................................................................. 1-3

System Board and Components................................................. .................. 1-5

Power Supply............................................................................................... 1-7

LCD and Touchscreen Assembly ................................................................ 1-8

Cables........................................................................................................... 1-9

Workstation 5 Adjustable Stand Accessories ............................................ 1-13

LCD Cus t o m e r Dis p lay . ... ......................................................................... 1-14

1-2 Works tat ion 5 Fiel d Servi ce Gui de

Introduction to the WS5 FRUs

Introduction

This chapter introduces the Workstation 5 Field Replacement Units (FRUs). The FRUs are grouped into the following categories.

Casework and Mag Stripe Reader

This section contains the available casework FRUs and the fully assembled Mag Stripe Reader. The Mag Card Reader is now a complete assembly /w cable and ready to install.

System Board and Components

This section contains the replacement system board and primary components such as the USB Flash Drive, BIOS EEPROM, and DIMM.

Power Supply

This section lists the replacement WS5 Power Supply.

LCD Touchscreen Assembly

This section details the LCD Touchscreen Assembly components and includes the Backlight Inverter Board.

Cables

This section contains all internal cable assemblies as well as several optional serial port conversion cables.

Workstation 5 Ad j ustable Stand Acce ssories

This section lists optional available of the Workstation 5 Adjustable Stand.

LCD Customer Display

This sections lists FRUs available for the Optional Integrated and Pole mount LCD Customer Display.

Workst at ion 5 Field S erv ic e Guide 1-3

Introduction to the WS5 FRUs

Casework and Mag Card Reader

Figure 1-1, below illustrates all plastic components and the Mag Stripe Reader Assembly.

Figure 1-1: Workstation 5 Casework and Mag Card Reader

• Touchscreen Gasket, Workstation 5 - P/N 600537-128

The touchscreen gasket is pressed into a groove around the inside of the Top Cover.

• Top Cover, Workstation 5 - P/N 400409-005

Includes Operator LED lens and captive mounting screws pre-installed. Touchscreen Gasket not included.

1-4 Works tat ion 5 Fiel d Servi ce Gui de

Introduction to the WS5 FRUs

Casework and Mag Card Reader

• Door, /w Logo Insert , Work station 5 - P/N 300323-105

Snap-in IO Door with removable MICROS logo insert.

• Base, Workstation 5 - P/N 400408-005

The plastic base holds the chassis, system board, power supply and Mag Card Reader assembly. Mounting hardware, Mag Card Reader assembly and power button actuator not included.

• Mag Card Reader Assembly, MCR /w Cable and Cover - P/N 700293-125

Fully assembled Magnetic Card Reader /w cable and plastic mounting bracket.

• Power Button Actuator, /w Light Pipe and Screw - P/N 300103-011

Power button actuator assembly includes light pipe and mounting screw. Mounts to the base to activate the System Board power switch.

Workst at ion 5 Field S erv ic e Guide 1-5

Introduction to the WS5 FRUs

System B oard and Components

System Board and Compo ne nt s

Figure 1-2, below lists the System Board FRU and available components.

Figure 1-2: Workstation 5 System Board and Components

• Main Board, Bar e, Workstation 5 - P/N 400813-001

Bare ABRD88 system board supplied without DIMM, BIOS ROM, USB Flash Drive, CMOS Battery, or CF Daughter Card.

• USB Flash Drive, 4GB - P/N 700901-025

Blank 4GB USB Flash Drive for WEPOS. Kit P/N 000218-050, the WEPOS Recovery Kit can be used to restore the WEPOS Flash Drive.

1-6 Works tat ion 5 Fiel d Servi ce Gui de

Introduction to the WS5 FRUs

System B oard and Co m ponents

See chapter 3 for more information about recovering the WEPOS image.

• USB Flash Drive, 256M - P/N 700901-020

256M USB Flash Drive is pre-loaded with the Windows Embedded CE 6.0 operating system, platform files and the CAL client utility. Installs on system board header J9. Not compatible with the Workstation 4 LX System Board.

• IC, BIOS ROM, WS5 - P/N 100111-011

The pre-programmed 1M BIOS ROM installs in system board socket U36. Not compatible with the Workstation 4 or Workstation 4 LX.

• Compact Flash Daughter Card - P/N 400373-101

The CF Daughter Card attaches to IDE1 the CF Riser Socket on the Workstation 5 System Board. Does not include CF Card, cover and mounting screws. Also compatible with the KWS4, PCWS 2010, the Workstation 4 and Wor kstation 4 LX.

• Compact Flash Cards - See Figure 1-2

Blank formatted Compact Flash Card in sizes of 256M, 512M, 1GB, and 2GB. The 256M CF is standard for Windows CE, but a WEPOS unit ships without a CF card installed. Compatible with all CF based MICROS workstations.

• DIMM, DDR333 256M - P/N 700502-175

DDR3 DIMM suitable for Windows Embedded CE 6.0. Approved devices include Wintec WD1UN256X808-333B-PH, WD1UN256X808-333B-PJ-M01, and Unigen UG732D6688KV-DHFMSS. Also compatible with the Workstation 4 LX. Please note that the Windows Embedded CE image is limited to 512M of RAM.

• DIMM, DDR333 512M - P/N 700502-173

Suitable for WEPOS configurations. Wintec part numbers include WD1UN512X808-333B-QC and WD1UN512X816-333B-PJ-M01.

• DIMM, DDR333, 1GB - P/N 700502-174

Suitable for WEPOS configurations. Wintec Part Number WD1UN01GX816-333C-QC.

• Battery , CR2032 - P/N 7000043-005

CR2032 Lithium Coin Cell. This battery is also used on the WS4, WS4 LX, PCWS 2010, PCWS Eclipse and KWS4 System Boards.

Workst at ion 5 Field S erv ic e Guide 1-7

Introduction to the WS5 FRUs

Power Supply

Power Suppl y

• Power Supply - P/N 700351-022

The +12V 100W open frame power supply is shown in Figure 1-3. Power Supply vendor and appearance may vary. Not compatible with the Workstation 4/4 LX.

Figur e 1-3: Workstation 5 Power Supply

1-8 Works tat ion 5 Fiel d Servi ce Gui de

Introduction to the WS5 FRUs

LCD and Touchscreen Ass em bly

LCD and Touchscreen Assembly

Figure 1-4, displays the FRUs associated with Workstation 5 LCD and Touchscreen Assembly.

Figure 1-4: LCD and Touchscreen Assembly FRUs

• Touchscreen Panel, 15.0” R esistive, E LO E055550 or EL O E457626 - P/N 400386-020

Five-wire resistive touch panel.

• Bracket, LCD and Touchscreen Assy, /w captive screws - P/N 400365-005

This bracket houses the touchscreen glass and the LCD panel.

• Display 15” LCD, WS5 - P/N 700594-040

Replacement 15” Sharp or AUO LCD Panel. See Chapter 3 for jumper configurations.

• Inverter Board, WS5 - P/N 400499-010

Workstation 5 compatible push-pull Backlight Inverter Board. Mounts to the LCD plate. Compatible only with the Workstation 5.

Workst at ion 5 Field S erv ic e Guide 1-9

Introduction to the WS5 FRUs

Cables

This section contains all Workstation 5 internal and external cables.

LCD Data Cable - P/N 300331-305

This cable connects between the System Board J8 and the LCD panel data connector.

Figure 1-5 : Workstation 5 LCD Data Cable

Cable, Inverter Board - P/N 300331-210

This cable connects between the System Board J3 and J1 on the Backlight Inverter Board.

Figur e 1-6: Workstation 5 Backlight Inverter Board Cable

1-10 Workst at ion 5 F ield S ervi ce Gui de

Introduction to the WS5 FRUs

Cables

Cable Kit, AC Power In - DC Power Out - P/N 000170-015

Kit consisting of the AC input connector and wiring harness and Power Supply to the System Board Cable.

Figure 1- 7: Workstation 5 AC In - DC Out Cable Kit

WS5, AC Power Cable, RT Angle - P/N 200153-009

Replacement Power Cable for the Low Profile Workstation 5. Not compatible with the W orkstation 4/4LX or the Workstation 5 Adjustable Stand.

Figure 1- 8: Workstation 5 Replacement AC Power Cable

Workst at ion 5 Field S erv ic e Guide 1-11

Introduction to the WS5 FRUs

Cables

Dongle, RJ45-DB9, IDN Port to RS232 2-Wire Serial - P/N 300319-102

This cable brings out the RS232 conductors from the IDN port to a DB9 connector.

Figure 1-9: Conve rting the IDN Port to RS232 DB9

Serial Port Conversion Dongle, COM5, RJ45 to DB9 - P/N 300319-103

This cable converts the modular COM5 serial connector to a DB9 connector.

Figure 1-1 0: Converting the Modular COM5 Port to RS232 DB9

1-12 Workst at ion 5 F ield S ervi ce Gui de

Introduction to the WS5 FRUs

Cables

LAN Patch Cables

The table below displays Category 5 Patch Cables in three lengths.

Cash Drawer Extension Cables

For upgrades or under-the-counter installations, the following extended length cables are available.

Part Number Description

700834-003 Category 5 Patch Cable, Bl ue, 3 Feet 700834-006 Category 5 Patch Cable, Bl ue, 6 Feet 700834-012 Category 5 Patch Cable, Bl ue, 12 Feet

Part Number Description

300029-006 6 Foot Cash Drawer Extender Cable 300029-012 12 Foot Cash Drawer Extende r Cabl e 300029-018 18 Foot Cash Drawer Extende r Cabl e

Workst at ion 5 Field S erv ic e Guide 1-13

Introduction to the WS5 FRUs

Workstation 5 Adjustable Stand Acce s s ories

Workstation 5 Adjustable Stand Accessories

USB Extension Cable and Bracket - P/N 400431-305

Optional USB Extension Cable connects between the Workstation 5 IO panel and the base of the adjustable stand. Cable appearance may vary.

Figure 1-11: Adjustable Stand USB Extension Cable

Third Party Mounting Adapter for Workstation 5 Stand - P/N 600526-050

The mounting adapter installs in place of the WS5 Adjustable Stand Logo Badge as shown in the Figure below . It can be used to mount a variety customer facing devices.

Figure 1-12 : Adjustable Stand Third Party Mounting Adapter

1-14 Workst at ion 5 F ield S ervi ce Gui de

Introduction to the WS5 FRUs

LCD Customer Display

This section lists the available FRU’s for the LCD Customer Display. See Chapter 6 for instructions on removing and replacing these items. The WS4, KWS4, WS4 LX and WS5 support this display.

LCD Interface Board - P/N 400702-001

The LCD Customer Display Interface Board is used for the Integrated, Pole and Adjustable Stand Pole mounted display. This board also drives the Operator Display in the KWS4.

Figur e 1-13: LCD Customer Display Interface Board

LCD Module, Optrex - P/N 700594-117

The 240x64 Monochrome LCD Module is used for the Rear and Pole Mount LCD Customer Display . It is also used for the Operator Display on the KWS4.

Figur e 1-14: Optrex LCD Module for the LCD Customer Display

Workst at ion 5 Field S erv ic e Guide 1-15

Introduction to the WS5 FRUs

LCD Customer Display

Cable, LCD Pole and Rear Display Head - P/N 300331-251

This replacement cable connects between the LCD Interface Board in the rear or pole LCD display housing to cable 400446-007 (Integrated/Rear) or 300331-250 (Pole).

Figure 1-15 : Replacement LCD Customer Display Cable

Cable Extension, LCD Pole Display - P/N 300331-250

This cable is installed in the pole and connects between 300331-251 (above) and the WS4, WS4 LX, WS5 or KWS4 I/O Panel.

Figure 1-16: Replacement LCD Pole Extension Cable

LCD Customer Display Poles

Three sizes are available, they can be used as a replacement or conversion for kit 500827-007, or 700827-105.

Part Number Description

600568-031 Replacement 6 Inch Pole 600568-032 Replacement 12 Inch Pole 600568-033 Replacement 18 Inch Pole

1-16 Workst at ion 5 F ield S ervi ce Gui de

Introduction to the WS5 FRUs

LCD Customer Display

Kit, Front/Rear Cover, /w Lens, Screws, Pole Mount Hinge - P/N 000160-010

LCD Customer Display housing kit with Front and Rear Plastic covers, pole mount and pre-installed 2nd generation hinge assembly.

Figure 1-17: Pole Display Plastic Replacement Kit

Workstation 5 Integrated LCD Bracket is not yet available. The WS4 WS4LX bracket is not compatible.

Hinge Set, LCD Customer Display - P/N 400456-020

The hinge set can be used on the updated LCD Customer Display housing rear cover.

Figure 1-18: Rea r/Pole Hinge Set /w Mounting Screws

Workstation 5 Field Ser vic e Guide 2-1

Chapter 2

Workstation 5 System Board Technical Descriptions

This chapter provides technical descriptions of the Workstation 5 System Board and accessories.

In this chapter

Workst a t i o n 5 Sys t e m Bo a rd Block Diagram.................................... 2-2

LX800 Processor and TFT Controller ...............................................2-4

CS5536 Companion Device...............................................................2-8

TFT LCD an d Ba cklight Int e rface...... .............................................2-12

USB Interface ..................................................................................2-16

T ouchscreen Interface......................................................................2-19

LPC Inte rface.... ...............................................................................2-20

AC 97 Audio In t e rface.. ...................................................................2 -21

Point Of Sale Interfaces.... .... ........... .... ...... .... ...... .... ...... .... ...... .... ....2- 23

RTL8110SC Ethernet Controller .....................................................2-32

System Board Power Distribution ...................................................2-34

2-2 Workstat io n 5 Fie ld S ervice Guide

Workstation 5 System Board Technical De scriptions

Workstation 5 System Board Block Diagram

Figure 2-1 displays a block diagram of the Workstation 5 with the standard resistive touchscreen. This configuration represents production units from January 2008 to February 2009.

Figure 2-1: Workstation 5 Block Diagram /w Resistive Touchscreen

+ 126 hidden pages

Micros Systems Workstation 5 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual