Product and safety information
2015-01-26 Issue 1.0 EN RM-1063
For your safety
Read these simple guidelines. Not following them may be dangerous or
against local laws and regulations. For further information, read the
complete user guide.
TURN OFF IN RESTRICTED AREAS
Turn the device off when mobile phone use is not allowed or when
it may cause interference or danger, for example, in aircraft, in
hospitals or near medical equipment, fuel, chemicals, or blasting areas.
Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the
vehicle while driving. Your first consideration while driving should
be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which
could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this p roduct.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by
Microsoft Mobile for use with this device. Third-party chargers
that comply with the IEC/EN 62684 standard, and that can connect to
your device micro USB connector, may be compatible. Do not conn ect
incompatible products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the
device is dropped on a hard surface or receives a substantial
impact. If the glass breaks, do not touch the glass parts of the device or
attempt to remove the broken glass from the device. St op using the
device until the glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume
levels for long periods. Exercise caution when holding your device
near your ear while the speakerphone is in use.
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SAR
This device meets RF exposure guidelines when used either in the
normal use position against the ear or when positioned at least
5/8 inch (1.5 centimetres) away from the body. The specific maximum
SAR values can be found in the Certification Information (SAR) sec tion
of this user guide. For more information, go to www.sar-tick .com.
When a carry case, belt clip or other form of d evice holder is used for
body-worn operation, it should not contain metal and should provide at
least the above-stated separation distance from the body. Note that
mobile devices may be transmitting even if you are not m aking a voice
call.
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Antenna locations
Learn where the antennas are located on your
phone to get the best possible performance.
Avoid touching the antenna area while the antenna
is in use. Contact with antennas affects the
communication quality and may reduce battery life
due to higher power level during operation.
The antenna areas are highlighted.
Troubleshooting and support
When you want to learn more about your phone, or
if you're unsure how your phone should work, there
are several support channels for you to check.
To help you get the most out of your phone, there's
a user guide in your phone with additional
instructions. Tap
Lumia Help+Tips.
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You can also go to www.microsoft.com/mobile/
support/, where you can find:
• Full-length user guides
• Troubleshooting info
• Discussions
• News on apps and downloads
• Software update info
• Further details about features and technologies,
and the compatibility of devices and accessories
Troubleshooting and discussions may not be
available in all languages.
For support videos, go to www.youtube.com/
lumiasupport.
For questions regarding your plans, billing, or
network, please contact your operator. For
questions regarding your product and warranty,
please visit the support pages for your country at
www.microsoft.com/mobile/support/.
AT&T provides detailed support info, including
device specifications, troubleshooting, and user
forums, at www.att.com/DeviceSupport.
If your phone doesn’t respond
Try the following:
• Press and hold the power key for about 10 seconds.
The phone restarts.
• Take the battery out for a few seconds. Put the
battery back in, and switch your phone on again.
If your phone freezes frequently, update your
phone software, or reset your phone. Resetting
restores the factory settings, and erases all your
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personal content, including apps you've purchased
and downloaded. On the start screen, swipe down
from the top of the screen, and tap ALL SETTINGS >
about > reset your phone.
If your issue remains unsolved, contact your
network service provider or Microsoft Mobile for
repair options. Before sending your phone for
repair, always back up your data, as all personal data
in your phone may be deleted.
Tip: If you need to identify your phone, to view
the unique IMEI number of the phone, dial
*#06#. You can also find the IMEI number in
the phone body. For details, see the product
and safety information section in the online
user guide.
Feature-specific information
Using services or downloading content, including free items, may cause
the transfer of large amounts of data, which may result in data costs.
Important: Your device uses a micro-SIM card, also known as a
mini-UICC SIM card. Use only original micro-SIM cards. Use of
incompatible SIM cards, or use of SIM card adapters, may
damage the card or the device, and may corrupt data stored on
the card.
Use only compatible memory cards approved for use with this device.
Incompatible cards may damage the card and the device and corrupt
data stored on the card.
Characters with accents, other marks, or some language options, tak e
more space, and limit the number o f characters that can be sent in a
single message.
To access the Windows Phone software license terms, select
about. Please read the terms. Note that by using the software, you accept
the terms. If you do not accept the terms, do not use the devi ce or
software. Instead contact Microsoft Mobile or the party from which you
purchased the device to determine its return policy.
Settings >
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Find your model number and serial
number (IMEI)
If you need to contact your care point or your service p rovider, you may
need info such as the model number and the serial number (IMEI). To
see the info, tap
You can also find the info on your phone label, which is located under
the back cover.
Settings > about.
Product and safety info
Network services and costs
You can only use your RM-1063 device on the LTE 700 (17), 700 (29), 850
(5), 1700/2100 (4), 1800 (3), 1900 (2), 2100 (1), 2600 (7); WCDMA 850, 900,
1900, 2100; GSM 850, 900, 1800, 1900 MHz networks. You need a
subscription with a service provider.
Using some features and downloading content require a network
connection and may result in data costs. You may also need to subscribe
to some features.
At the request of your network service provider, your device may collect
and report Customer Proprietary Network Information, which may
include information such as: technical configuration, type, destination,
location, and amount of use of any telecommunicati ons services to which
you are subscribed. Please see our Privacy Page at www.microsoft.com/
mobile/privacypolicy, or contact your network service provider for
more info.
Important: 4G/LTE might not be supported by your network
service provider or by the service provider you are using when
traveling. In these cases, you may not be able to make or receive
calls, send or receive messages or use mobile data connections.
To make sure your device works seamlessly when full 4G/LTE
service is not available, it is recommended that you change th e
highest connection speed from 4G to 3G. To do this, swipe left
on the start screen, and tap
Highest connection speed to 3G.
For more info, contact your network service provider.
Make an emergency call
Important: Connections in all conditions cannot be guaranteed.
Never rely solely on any wireless phone for essential
communications like medical emergencies.
Before making the call:
• Switch the phone on.
• If the phone screen and keys are locked, unlock them.
• Move to a place with adequate signal strength.
1. Tap the start key
, and tap > .
Settings > mobile+SIM. Switch
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2. Enter the official emergency number for your present location.
Emergency call numbers vary by location.
3. Tap call.
4. Give the necessary info as accurately as possible. Do not end the call
until given permission to do so.
You may also need to do the following:
• Put a SIM card in the phone. If you don’t have a SIM, tap emergency
call when you get an error message about a missing SIM.
• If your phone asks for a PIN code, tap emergency call.
• Switch off the restrictions in your phone, such as c all restriction, fixed
dialing, or closed user group.
• When you switch your phone on for the first time, you are asked to
create your Microsoft account and set up your phone. To m ake an
emergency call during the account and phone setup, tap emergen cy
call.
Take care of your device
See the in-device user guide for important instructions on how to take
care of your device.
Do not drop, knock, or shake the device or the battery. Rough handling
can break them.
About Digital Rights Management
When using this device, obey all laws and respect local customs, privacy
and legitimate rights of others, including copyrights. Copyright
protection may prevent you from copying, modifying, or transferring
photos music, and other content.
Battery and charger info
Use your device only with an original BV-T4B rechargeable battery.
Charge your device with AC-20U charger. Charger plug type may vary.
Third-party chargers that comply with the IEC/EN 62684 standard, and
that can connect to your device micro USB connector, may be
compatible.
Microsoft Mobile may make additional battery or charger model s
available for this device.
Only replace the battery with a battery that is compliant wi th the IEEEstd-1725 standard.
Only use the battery with a charging system that has been qualified with
the system per CTIA Certification Requirements for Battery System
Compliance to IEEE 1725.
The phone shall only be connected to CTIA certified adapters, products
that bear the USB-IF logo, or products that have completed the USB-IF
compliance program.
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Battery and charger safety
Always switch the device off and unplug the charger before removing
the battery. To unplug a charger or an accessory, hold and pull the plug,
not the cord.
When your charger is not in use, unplug it. If left unused, a fully charged
battery will lose its charge over time.
Always keep the battery between 59°F and 77°F (15°C and 25°C) for
optimal performance. Extreme temperatures reduce the capacity and
lifetime of the battery. A device with a hot or cold battery may not work
temporarily.
Accidental short-circuiting can happen when a metallic object touches
the metal strips on the battery. This may damage the battery or the other
object.
Do not dispose of batteries in a fire as they may explode. Obey local
regulations. Recycle when possible. Do not dispose as household
garbage.
Do not dismantle, cut, crush, bend, puncture, or otherwise damage the
battery in any way. If a battery leaks, do not let liquid touch skin or eyes.
If this happens, immediately flush the affected areas with water, or seek
medical help. Do not modify, attempt to insert foreig n objects into the
battery, or immerse or expose it to water or ot her liquids. Batteries may
explode if damaged.
Use the battery and charger for their intended purposes only. Improper
use, or use of unapproved or incompatible batteries or chargers may
present a risk of fire, explosion, or other hazard, and may invalidate any
approval or warranty. If you believe the battery or charger is damaged,
take it to a service center before continuing to use it. Never use a
damaged battery or charger. Only use the charger indoors. Do not
charge your device durin g a lightning storm.
Small children
Your device and its accessories are not toys. They may contain small parts.
Keep them out of the reach of small children.
Medical devices
Operation of radio transmitting equipment, including wireless phones,
may interfere with inadequately shielded medical devices' function.
Consult a physician or the medical device's manufacturer to determine
if it is adequately shielded from external radio energy.
Implanted medical devices
To avoid potential interference, manufacturers of implanted medical
devices recommend a minimum separation of 6 inches (15.3 centimeters)
between a wireless device and the medical device. Persons who have
such devices should:
• Always keep the wireless device more than 6 inches (15.3 centimeters)
from the medical device.
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• Not carry the wireless device in a breast pocket.
• Hold the wireless device to the ear opposite the medical device.
• Turn the wireless device off if there is any reason to suspect that
interference is taking place.
• Follow the manufacturer directions for the implanted medical d evice.
If you have any questions about using your wireless device with an
implanted medical device, consult your health care provider.
Accessibility solutions
Microsoft Mobile is committed to making mobile phones easy to use for
all individuals, including those with disabilities. For more information,
visit aka.ms/phoneaccessibility.
Hearing
Warning: When you use the headset, your ability to hear outside
sounds may be affected. Do not use the headset where it can
endanger your safety.
This device has been tested and rated for use with hearing aids for some
of the wireless technologies used in this device. However, there may be
some newer wireless technologies used in thi s device that have not yet
been tested for use with hearing aids. It is important to try the different
features of this device thoroughly and in different loc ations, using your
hearing aid or cochlear implant, to determine if you hear any
interference. Consult your service provider about its return and exchange
policies and for information on hearing aid compatibility.
Some wireless devices may interfere with some hearing aids.
Your device complies with FCC rules on hearing aid compatibility. These
rules require an M3 rating or higher. The M value of your device is marked
on the device sales package. To determine the M-rating of your hearing
aid and compatibility with this device, consult your hearing health
professional. For more info about accessibility, go to aka.ms/
phoneaccessibility.
To use a telecoil-equipped hearing aid with this device, activate the
hearing aid (T sw itch) and the device telecoil. The sound quality depends
on the type of your hearing aid.
Nickel
The surface of this device is nickel-free.
Information on health
The U.S. Food and Drug Administration (FDA) and the U.S. F ederal
Communications Commission (FCC) published statements and
questions and answers concerning mobile telephones and health.
Microsoft Mobile encourages you to visit these websites for updated
information. You can access the FDA website at www.fda.gov/
Radiation-EmittingProducts/
RadiationEmittingProductsandProcedures/
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HomeBusinessandEntertainment/CellPhones/default.htm and the
FCC website at transition.fcc.gov/oet/rfsafety/rf-faqs.html. Additional
health-related information is available from the World Health
Organization (WHO) at www.who.int/mediacentre/factsheets/
fs193/en/ and The National Cancer Institute ("NCI") www.can cer.gov/
cancertopics/factsheet/Risk/cellphones. In the event that you are
concerned about possible health effects, the FDA suggests that you limit
your own or your children’s radio frequency (RF) exposure by limiting
the length of calls or by using handsfree devices.
Vehicles
Radio signals may affect improperly installed or inadequately shielded
electronic systems in vehicles. For more info, check with the
manufacturer of your vehicle or its equipment.
Only qualified personnel should install the device in a vehicle. Faulty
installation may be dangerou s and invalidate your warranty. Check
regularly that all wireless device equipment in your vehicle is mounted
and operating properly. Do not store or carry flammable or explosive
materials in the same compartment as the device, its parts, or accessories.
Do not place your device or accessories in the air bag deployment area.
Safety and texting while driving
Safety should be every driver’s first priority. Drivers must obey all local
laws that may include restrictions on the use of mobile telephones or
accessories while driving. If use is legal, always keep your hands free to
operate the vehicle while driving and use a handsfree device whenever
possible. Suspend calls in heavy traffic or hazardous weather. Get to know
your mobile phone and its features and make any necessary information
inputs prior to driving. Do not inpu t data or engage in text messaging
while driving. Mobile telephones should not be used when use may be
a distraction to the driver.
The Cellular Telecommunications & Internet Association (CTIA) has
published further info and tips on safe use of cellular telephones at
www.ctia.org/consumer_info/safety, which we encourage you to
review.
Potentially explosive environments
Switch your device off in potentially explosive environments, such as near
gas station pumps. Sparks may cause an explosion or fire resulting in
injury or death. Note restrictions in areas with fuel; chemical plants ; or
where blasting operations are in progress. Areas with a potentially
explosive environment may not be clearly marked. These usually are
areas where you are advised to switch your engine off, below deck on
boats, chemical transfer or storage facilities, and where the air contains
chemicals or particles. Check with the manufacturers of vehicles using
liquefied petroleum gas (such as propane or butane) if this device can
be safely used in their vicinity.
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Certification information (SAR)
This mobile device meets international guidelines for exposure to
radio waves.
Your cellular phone is a radio transmitter and receiver. It is designed not
to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields), recommended by international guidelines from
the independent scientific organization ICNIRP. These guidelines
incorporate substantial safety margins that are intended to assure the
protection of all persons regardless of age and health.
The exposure guidelines are based on the Specific Absorption Rate (SAR),
which is an expression of the amount of radio frequency (RF) power
deposited in the head or body when the device is transmitting. The
ICNIRP SAR lim it for mobile devices is 2.0 W/kg averaged over 10 grams
of tissue.
SAR tests are carried out with the device in st andard operating positions,
transmitting at its highest certified power level, in all its frequency bands.
The maximum recorded SAR values for this device are:
Maximum SAR value Frequency bands
When held against
the head
When operated at a
separation distance
of 5/8 inch (1.5
centimetres) from
the body
Your mobile device is also designed to meet the United S tates Federal
Communications Commission (FCC) and Indust ry Canada SAR (IC)
guidelines. FCC ratings for your device and more information on SAR can
be found at transition.fcc.gov/oet/rfsafety/sar.html. Information on IC
SAR can be found at www.ic.gc.ca.
This device meets RF exposure guidelines when used against the head
or when positioned at least 5/8 inch (1.5 centimetres) away from the
body. When a carry case, belt clip or other form of device holder is used
for body-worn operation, it should not contain metal and should provide
at least the above stated separation distance from the body.
To send data or messages, a good connection to the network is needed.
Sending may be delayed until such a connection is available. Follow th e
separation distance instructions until the sending is finished.
0.70 W/kg over 10g WCDMA 2100 and
0.28 W/kg over 10g 2-slot GPRS 900 and
used when Maximum
SAR value was
recorded
WLAN 2450
WLAN 2450
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During general use, the SAR values are usually well below the values
stated above. This is because, for purposes of system efficiency and to
minimize interference on the network, the operating power of your
mobile is automatically decreased when full power is not needed for the
call. The lower the power output, the lower the SAR value.
Device models may have different versions and more than one value.
Component and design changes may occur over time and some changes
could affect SAR values. The latest available SAR information for thi s and
other Microsoft Mobile device models can be found at
sar.microsoft.com.
The World Health Organization (WHO) has stated that current scientific
information does not indicate the need for any special precautions when
using mobile devices . If you are interested in reducing y our exposure,
they recommend you limit your usage or use a hands-free kit to keep
the device away from your head and body. For more information and
explanations and discussions on RF exposure, go to the WHO website at
www.who.int/peh-emf/en.
Care
For questions regarding your plans, billing or network please co ntact
your operator. For questions regarding your product and warranty,
please visit the support pages for your country at www.microsoft.com/
mobile/support/.
Copyrights and other notices
The availability of products, features, apps and services may vary by
region. Microsoft Mobile may, in its sole discretion, change, c orrect or
discontinue any of its services in whole or in part. For more information,
contact your dealer or your service provider. This device may contain
commodities, technology or software subject to export la ws and
regulations from the US and other countries. Diversion contrary to law
is prohibited.
THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS." EXCEPT
AS REQUIRED BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITN ESS FOR A
PARTICULAR PURPOSE, ARE MADE IN RELATION TO T HE ACCURACY,
RELIABILITY OR CONTENTS OF THIS DOCUMENT. MICROSOF T MOBILE
RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT
AT ANY TIME WITHOUT PRIOR NOTI CE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER
NO CIRCUMSTANCES SHALL MICROSOFT MOBILE OR ANY OF ITS
LICENSORS BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME OR
ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES
HOWSOEVER CAUSED.
Reproduction, transfer or distribution of part or all of the cont ents in this
document in any form without the prior written permission of Microsoft
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Mobile is prohibited. Microsoft Mobile operates a policy of continuou s
development. MICROSOFT MOBILE RESERVES THE RIGHT TO MAKE
CHANGES AND IMPROVEMENTS TO ANY OF THE PRODUCTS
DESCRIBED IN THIS DOCUMENT WITHOUT PRIOR NOTICE.
Downloading of maps, games, music and videos and uploading of
images and videos may involve transferring large amounts of data. Your
service provider may charge for the data transmission. The availability of
particular products, services and features may vary by region. Please
check with your local dealer for further details and availability of
language options.
FCC/MEXICO NOTICE
This device complies with part 15 of the FCC ru les. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. For more
information, go to transition.fcc.gov/oet/rfsafety/rf-faqs.html. Any
changes or modifications not expressly approved by Microsoft Mobile
could void the user's authority to operate this equipment.
Note: This equipment has been tested and found to com ply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installati on. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC ID location: On the start screen, swipe down from the top of the
screen, and tap ALL SETTINGS > extras+information.
TM © 2015 Microsoft Mobile. All rights reserved. Microsoft, Windows,
the Windows logo and Lumia are trademarks of the Microsoft group of
companies. Third party prod ucts/names may be TMs of their respective
owners.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
and any use of such marks by Microsoft Mobile is under license.
This product is licensed under the MPEG-4 Visual Patent Portfolio License
(i) for personal and noncommercial use in connection wit h information
which has been encoded in compliance with the MPEG-4 Visual Standard
by a consumer engaged in a personal and noncommercial activity and
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(ii) for use in connection with MPEG-4 video provided by a licensed video
provider. No license is granted or shall be implied for any other use.
Additional information, including that related to promotio nal, internal,
and commercial uses, may be obtained from MPEG LA, LLC. See
www.mpegla.com.
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