Microsoft RM-1041 User Guide

Product and safety information

123123 Issue 1 EN RM-1041

For your safety

We invite you to read the instructions on this guide before using the
device.

SWITCH OFF IN RESTRICTED AREAS

Switch the device off when mobile phone use is not allowed or

when it may cause interference or danger, for example, in aircraft,
in hospitals or near medical equipment, fuel, chemicals, or blasting areas.
Obey all instructions in restricted areas.

ROAD SAFETY COMES FIRST

Obey all local laws. Always keep your hands free to operate the

vehicle while driving. Your first consideration while driving should
be road safety.

INTERFERENCE

All wireless devices may be susceptible to interference, which

could affect performance.

QUALIFIED SERVICE

Only qualified personnel may install or repair this p roduct.

BATTERIES, CHARGERS, AND OTHER ACCESSORIES

Use only batteries, chargers, and other accessories approved by

Microsoft Mobile for use with this device. Third-party chargers
that comply with the IEC/EN 62684 standard, and that can connect to
your device micro USB connector, may be compatible. Do not conn ect
incompatible products.

KEEP YOUR DEVICE DRY

Your device is not water-resistant. Keep it dry.

GLASS PARTS

The device screen is made of glass. This glass can break if the

device is dropped on a hard surface or receives a substantial
impact. If the glass breaks, do not touch the glass parts of the device or
attempt to remove the broken glass from the device. St op using the
device until the glass is replaced by qualified service personnel.

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high volume

levels for long periods. Exercise caution when holding your device
near your ear while the loudspeaker is in use.

SAR

This device meets RF exposure guidelines when used either in the

normal use position against the ear or when positioned at least

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5/8 inch (1.5 centimetres) away from the body. The specific maximum
SAR values can be found in the Certification Information (SAR) sec tion
of this user guide. For more info, go to www.sar-tick.com.

When a carry case, belt clip or other form of d evice holder is used for
body-worn operation, it should not contain metal and should provide at
least the above-stated separation distance from the body. Note that
mobile devices may be transmitting even if you are not m aking a voice
call.

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Antenna locations

Learn where the antennas are located on your
phone to get the best possible performance.

Avoid touching the antenna area while the antenna
is in use. Contact with antennas affects the
communication quality and may reduce battery life
due to higher power level during operation.

The antenna areas are highlighted.

Troubleshooting and support

When you want to learn more about your phone, or
if you're unsure how your phone should work, there
are several support channels for you to check.

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To help you get the most out of your phone, there's
a user guide in your phone with additional
instructions. Tap

You can also go to www.microsoft.com/mobile/
support/, where you can find:

• Full-length user guides

• Troubleshooting info

• Discussions

• News on apps and downloads

• Software update info

• Further details about features and technologies,
and the compatibility of devices and accessories

Troubleshooting and discussions may not be
available in all languages.

For support videos, go to www.youtube.com/

NokiaSupportVideos.

If your phone freezes

Try the following:

• Press and hold the power key for about 10 seconds.
The phone restarts.

If your phone freezes frequently, update your
phone software, or reset your phone. Resetting
restores the factory settings, and erases all your

Lumia Help + Tips.

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personal content, including apps you've purchased
and downloaded. On the start screen, swipe down
from the top of the screen, and tap ALL SETTINGS >
about > reset your phone.

If your issue remains unsolved, contact your
network service provider or Microsoft Mobile for
repair options. Before sending your phone for
repair, always back up your data, as all personal data
in your phone may be deleted.

Find the answers to technical questions related to
your phone, and the nearest authorized repair
center addresses at www.microsoft.com/mobile/
support/. For the list of Mexico Repair Centers, see
the leaflet included inside this sales package.

Tip: If you need to identify your phone, to view
the unique IMEI number of the phone, dial
*#06#. You can also find the IMEI number in
the phone body. For details, see the product
and safety information section in the online
user guide.

Feature-specific information

Using services or downloading content, including free items, may cause
the transfer of large amounts of data, which may result in data costs.

Important:

Use only compatible memory cards approved for use with this device.
Incompatible cards may damage the card and the device and corrupt
data stored on the card.

Characters with accents, other marks, or some language options, tak e
more space, and limit the number o f characters that can be sent in a
single message.
The list of countries and territories included in the time zone settings
does not imply sovereignty.
To access the Windows Phone software license terms, select

about. Please read the terms. Note that by using the software, you accept

Settings >

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the terms. If you do not accept the terms, do not use the devi ce or
software. Instead contact Microsoft Mobile or the party from which you
purchased the device to determine its return policy.

Find your model number and serial
number (IMEI)

If you need to contact your care point or your service p rovider, you may
need info such as the model number and the serial number (IMEI). To
see the info, tap
You can also find the info on your phone label, which is located under
the battery.

Settings > about.

Product and safety info

Network services and costs

You can only use your device on the LTE 700 (13), 1700 (4), 1900 (2);
WCDMA 850, 1900, 2100; CDMA BC0, BC1; and GSM 850, 900, 1800, 1900
MHz networks. You need a subscription with a service provider.
Using some features and downloading content require a network
connection and may result in data costs. You may also need to subscribe
to some features.

Important: 4G/LTE might not be supported by your network
service provider or by the service provider you are using when
traveling. In these cases, you may not be able to make or receive
calls, send or receive messages or use mobile data connections.
To make sure your device works seamlessly when full 4G/LTE
service is not available, it is recommended that you change th e
highest connection speed from 4G to 3G. To do this, swipe left
on the start screen, and tap
Highest connection speed to 3G.
For more info, contact your network service provider.

Make an emergency call

Important: Connections in all conditions cannot be guaranteed.

Never rely solely on any wireless phone for essential
communications like medical emergencies.

Before making the call:

• Switch the phone on.

• If the phone screen and keys are locked, unlock them.

• Move to a place with adequate signal strength.

, and tap > .

1. Press

2. Type in the official emergency number for your present location.

Emergency call numbers vary by location.

3. Tap call.

Settings > mobile+SIM. Switch

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