My numberWireless service provider
Voice mail numberWireless service provider
Wireless provider’s numberWireless service provider
Provider’s customer careWireless service provider
Model numberLabel on back of phone
(under battery)
Phone typeBack of title page
Electronic serial number
(ESN)
Label on back of phone
(under battery). See “The
phone label” on page8.
The wireless phone described in this guide is approved for use in TDMA and AMPS networks.
Nokia, Nokia Connecting People, Nokia 6560, and the Nokia Original Accessories logos, Triple
Pop, Bounce, Backgammon and Chess Puzzle are trademarks or registered trademarks of Nokia
Corporation. All other product and company names mentioned herein may be trademarks or
tradenames of their respective owners.
Printed in Canada 08/2003
US Patent Nos 5818437; 5953541; 6011554 and other pending patents associated with this
Includes RSA BSAFE cryptographic or security protocol software from RSA Security.
Java is a trademark of Sun Microsystems, Inc.
The information in this user guide was written for the Nokia 6560 phone. Nokia operates a
policy of ongoing development. Nokia reserves the right to make changes and improvements
to any of the products described in this document without prior notice.
UNDER NO CIRCUMSTANCES SHALL NOKIA BE RESPONSIBLE FOR ANY LOSS OF DATA OR
INCOME OR ANY SPECIAL, INCIDENTAL, AND CONSEQUENTIAL OR INDIRECT DAMAGES
HOWSOEVER CAUSED.
THE CONTENTS OF THIS DOCUMENT ARE PROVIDED “AS IS.” EXCEPT AS REQUIRED BY
APPLICABLE LAW, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY AND RELIABILITY OR
CONTENTS OF THIS DOCUMENT. NOKIA RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR
WITHDRAW IT AT ANY TIME WITHOUT PRIOR NOTICE.
EXPORT CONTROLS
This product contains commodities, technology or software exported from the United States in
accordance with the Export Administration regulations. Diversion contrary to U.S. law is
prohibited.
FCC/INDUSTRY CANADA NOTICE
Your phone may cause TV or radio interference (for example, when using a telephone in close
proximity to receiving equipment). The FCC or Industry Canada can require you to stop using
your telephone if such interference cannot be eliminated. If you require assistance, contact
your local service facility. This device complies with part 15 of the FCC rules. Operation is
subject to the condition that this device does not cause harmful interference.
Remember to make back-up copies or keep a written record of all
important information stored in your phone.
CONNECTING TO OTHER DEVICES
When connecting to any other device, read its user guide
for detailed safety instructions. Do not connect incompatible products.
EMERGENCY CALLS
Ensure the phone is switched on and in service. Press the End key as
many times as needed to clear the display and return to the start screen.
Enter the emergency number, then press the Talk key. Give your
location. Do not end the call until given permission to do so.
• ABOUT YOUR DEVICE
The wireless device described in this guide is approved for use on the TDMA and
AMPS networks. Contact your service provider for more information about
networks.
When using the features in this device, obey all laws and respect privacy and
legitimate rights of others.
Warning:To use any features in this device, other than the alarm clock,
the phone must be switched on. Do not switch the device on when wireless
phone use may cause interference or danger.
• NETWORK SERVICES
To use the phone you must have service from a wireless service provider. Many of
the features in this device depend on features in the wireless network to function.
These Network Services may not be available on all networks or you may have to
make specific arrangements with your service provider before you can utilize
Network Services. Your service provider may need to give you additional
instructions for their use and explain what charges will apply. Some networks may
have limitations that affect how you can use Network Services. For instance, some
networks may not support all language-dependent characters and services.
Your service provider may have requested that certain features be disabled or not
activated in your device. If so, they will not appear on your device menu. Contact
your service provider for more information.
• SHARED MEMORY
The following features in this device may share memory: Contacts, calendar, to-do
list, gallery, games, and Java™ applications. Use of one or more of these features
may reduce the memory available for the remaining features sharing memory. For
example, saving many Java™ applications may use all of the available memory.
Your phone may display a message that the memory is full when you try to use a
shared memory feature. In this case, delete some of the information or entries
stored in the shared memory features before continuing. Some of the features,
such as contacts, calendar, and to-do list may have a certain amount of memory
specially allotted to them in addition to the memory shared with other features.
Congratulations on your purchase of the
Nokia6560 mobile phone.
Nokia recommends that you read this chapter
before you use your new phone. You will find
useful information about:
• How to use this guide
• How to understand Network Services
• How to contact Nokia
• GET THE MOST OUT OF THIS GUIDE
The tips that follow can help you use this guide efficiently as you learn to
use your phone.
Understand the terms
• Press means to briefly press then release a key. For example,
Press 0 means “Press the zero key.”
• PressMenu means to press the key that is below the word Menu
on the phone screen.
• Press and hold means to press and hold a key for 2–3 seconds
(depending on the feature you are using), and release the key.
• Use the Left selection and Right selection keys to choose an option
in a menu.
• Highlighted means that an option you see on the screen is enclosed
in a dark bar. Choices you make with the two selection keys act on
the highlighted option.
Make a callEnter the phone number, press the Talk key.
Answer a callPress the Talk key orAnswer.
Answer with call waiting Press the Talk key.
End a callPress the End key.
Ignore a callPress the End key or Silence.
RedialPress the Talk key twice.
Adjust call volumeDuring a call, scroll right or left to adjust call volume.
Use the in-call menuIn a call, select Options.
Use 1-touch dialingPress and hold one of keys 2–9.
Save a name and number Enter a number, select Options > Save, enter a name, and
Retrieve a name/numberSelect Contacts > Find.
Retrieve a name/number
during a call
Check voice mailPress and hold 1 or call your voice mailbox number.
Send a text messagePress and hold the left arrow on the scroll key. Write the
Send an E-mail messageSelect Menu > Messages > Create SMS e-mail. Enter the
Read new message Press Show.
Reply to a messageSelect Options > Reply > Via text message, choose a reply
Reply to an E-mail
message
Send a business card Retrieve a name from the phone book, select Details >
press OK.
Select Options>Contacts>Find, and enter the first
letter of the name.
message, select Options > Send. Enter the recipient’s
number, and press OK.
recipient’s address, press OK, enter the subject, press OK,
write the message, press Options, select Send e-mail,
enter the Gateway number (if needed) then press OK.
option, write the reply, select Options >Send > OK.
Select Options >Reply > Via e-mail, choose a reply
option, and follow instructions for sending an e-mail
message.
Options > Send bus. card >Via text message, enter the
recipient’s number, and press OK.
Nokia updates this user guide to reflect changes or corrections. The latest
version may be available at the Nokia site on the World Wide Web:
www.nokia.com/us
Also, an interactive user guide is available at:
www.nokiahowto.com
Sign up with a service provider
Before you can take advantage of any of the network services, you must
sign up with a wireless service provider. Your service provider will make
available descriptions of its services and instructions for using them.
Note differences among service providers
Wireless service providers may differ in their support of features. Some
may not support all languages available in your phone. Before you sign up,
make sure a wireless provider supports the features that you need.
• CONTACT NOKIA
When you need help, the Nokia Customer Care department can provide
information about Nokia products. However, you may wish to check
through your user guide before calling the customer care center, as it is a
comprehensive guide to using your phone.
Whether you are calling about your phone or an enhancement, have the
equipment with you when you call. For example, if you are calling about
a headset, please have it nearby.
Welcome
Have the right information available
We recommend that you have the following information available before
you contact the Nokia Customer Care department:
• The phone model number
• Electronic serial number (ESN), located on the phone label.
Nokia Customer Care Center,
USACustomer Care Centre, Canada
Nokia Mobile Phones
7725 Woodland Center Blvd.,
Suite#150
Tampa, Florida 33614
Tel: 1-888-NOKIA-2U
(1-888-665-4228)
Fax:1-813-249-9619
TTY/TDD users only:
1-800-24-NOKIA
(1-800-246-6542)
Nokia Products Ltd.
601 Westney Rd. South Ajax
Ontario L1S 4N7
Tel: 1-888-22-NOKIA
(1-888-226-6542)
Fax: 1-905-427-1070
The phone label
The label is on the back of your phone (under the battery). It contains
important information about your phone, including the model and
serial numbers.
Please do not remove or deface the label.
Nokia recommends that you note this information on the first page
of this guide.
• CONTACT YOUR SERVICE PROVIDER
Some service providers program a one-key customer support number into
the phone. This number can be useful if you are having trouble dialing a
number, especially when you are traveling outside your home area.
This one-key feature might not be available on your system. Contact your
service provider for availability.
Your phone has a built-in antenna. As with
any other radio transmitting device, avoid
touching the antenna when the phone is
switched on. Contact with the antenna affects
call quality and may cause the phone to
operate at a higher power level than otherwise
needed. Not touching the antenna area during
a phone call optimizes the antenna
performance and the talk time of your phone.
Hold the phone as you would any other telephone with the antenna
pointed up and over your shoulder.
Warning: If the phone becomes too hot during a call, the call is
automatically terminated. You will not be able to make or receive
calls until the phone cools.
Don’t touch
• THE BATTERY
Installing
If your dealer has already installed the
battery, please see “Charging” on
page10.
1 Place the battery in the compartment
with the label side facing up and the
golden contact area aligned with the
contact pins.
2 Press the top end of the battery into place.
To learn how to remove and replace the covers, see “Xpress-on™
covers” on page12.
Follow these guidelines to optimize
battery performance.
1 With your phone turned off, connect
the charger plug to the bottom of
the phone. Connect the charger to
an ac wall outlet.
The battery indicator bar appears on
the right-hand side of the screen
and starts to scroll from bottom to
top.
It will remain constant when the
phone is fully charged.
2 Disconnect the charger from the phone and ac outlet when the battery
is fully charged.
After the indicator bar stops scrolling, you can leave the charger
connected and the battery will accept a “trickle charge” to maintain
a fully charged battery. See “Reference Information” on page123 for
more information on batteries.
Note: Charge the new battery for three hours before using. Use the
battery until it is fully discharged. You should do this for a total of
three charging cycles. After the first charge, you can make and
receive calls during the charging cycle, but the calls interrupt the
charge. When a call ends, the charge will resume. The charging
time depends on the charger you use.
Removing
Before removing the battery, make sure the phone has been turned off for
at least 10 seconds.
grove at the top of the battery,
and lift out of phone.
2 Take out the battery.
To learn how to remove and replace
the covers, see “Xpress-on™ covers”
on page12
Warning: Use only your
hands to remove the battery. Do not puncture, burn, or use any
objects that may damage the phone or the battery. Please recycle
the battery or dispose of properly according to local regulations.
• IMPORTANT BATTERY INFORMATION
• Recharge your battery only with a charger approved by Nokia.
• You can switch the phone on and use it for calls while the battery
is charging.
• If the battery is totally empty, it may take a few seconds for the
battery indicator to appear on the screen.
• If you are still connected to the charger and you switch the phone on
when charging is complete, the screen momentarily shows Battery full.
• After fully charging and discharging your new battery three times, you no
longer need to fully discharge the BLD-3 battery before recharging.
• Charging time depends on the charger used. See “Battery” on page129
for charging, talk, and standby times.
• If the battery is completely empty, you may need to recharge it for a
Once the battery is charged, you can switch on your
phone.
Press and hold the gray power key (located on the top
of the phone) for two seconds.
Warning: Do not switch on the phone when
wireless phone use is prohibited or when it may cause
interference or danger.
• THE START SCREEN
When you switch on your phone, a welcome
note appears, and then you see the start screen.
In this guide, most instructions will begin with
how to access a feature from Menu or Contacts,
which are located on the start screen.
You can easily return to the start screen from
any activity by pressing the End key. The phone erases any text or
information you may have entered, and returns to its home screen when
you press the End key. However, if you were writing a new text message,
the message remains available.
Signal strength. A higher bar on the left side of the start
screen indicates a stronger signal. If you do not see any
bars, you are out of the range of service.
Shows the battery charge level. The higher the bar, the
higher the power level in the battery.
MenuThe top level of menu choices on your phone.
Press the Left selection key to enter the menus.
ContactsThe entry point for the phone book. Press the right
selection key to enter the Contacts feature.
Indicates that you are connected to a digital network.
This graphic is located in the top left corner of the start
screen.
During a call, you can change the volume
level on your phone, making incoming voice
sounds louder or softer. The volume keys are
the same as the left and right scroll keys.
Press the right arrow to increase volume or
the left arrow to decrease volume. A bar chart
appears on the phone screen, showing the
current volume level.
You can adjust the volume when you are in a
call at the start screen, or when you are
listening to tones. If you are in a call, and
have activated other phone menus or
functions, you have to return to the start
screen to adjust the volume.
Volume keys
• THE HEADSET
A headset may be purchased with
your phone or separately as an
enhancement. Using a headset
provides convenient handsfree
communications.
To connect the headset, plug the
headset jack into the Pop-Port™
connector on the bottom of your
phone.
With the headset connected, you can make, answer, and end calls as
usual. To view available Nokia headsets for your phone, visit
You can change the contrast on your display,
making the it brighter or darker.
1 From the menu, select Settings> Display
settings > Display brightness .
2 Press the right arrow to increase the
contrast, or the left arrow to decrease it.
3 Select OK to confirm your changes.
• SET EQUALIZER
Like a stereo, you can customize the audio properties of your phone
using the equalizer. Choose from a list of presets or create a custom
set of your own.
1 From the menu, select Settings> Call settings> Equalizer.
2 Choose one of the following options from the Equalizer menu:
Normal—Selects the default setting for equalizer.
Bright—Amplifies high frequencies.
Dark—Amplifies low frequencies.
Loudness—Amplifies both high and low, but not middle frequencies.
Set—Allows you to define three different sets of sound settings that
you can activate, deactivate, edit, or rename.
Phone setup
• LOCK KEYPAD (KEYGUARD)
The Keyguard feature allows you to lock the keypad to prevent
accidental keypresses. To lock the keypad, press Menu> *. To unlock the
keypad, press Unlock> *. You will need to press these two keys within 5
seconds of each other to lock or unlock the keypad.
While in Keyguard, you can press the power key to activate the lights in
the phone.
Note: When Keyguard is on, calls may be possible to the emergency
number programmed into your phone (for example, 911). Key in
the emergency number and press the Talk key.
During an incoming call, the keypad automatically unlocks.
Press the Talk key or Answer to answer the call. After the call,
Keyguard reactivates automatically.
For information on Automatic Keyguard, see “Automatic Keyguard” on
page77.
• LEARN THE KEYS
The following is a list of keys and their functions. Refer to the diagram at
the front of the book for the location of the keys.
Power button—Press and hold to switch the phone on or off. Press briefly
to access the list of profiles.
Talk key—Press to make a call to the name or number shown on the
screen or to answer a call. Press the Talk key once at the start screen to
view a list of numbers you have recently dialed. Scroll to review the list
and press the Talk key to call a number shown in the list. The Talk key is
green.
End key—Press to end a call or to silence the ring from an incoming
call. Also, press to return to the start screen. The End key is red.
Number keys—Use keys 2–9 to enter numbers and letters. Use the 0 key
if you want to insert a blank space while entering text.
1 key—At the start screen, press and hold 1 key to call your voice mailbox.
This feature requires one-time setup in your phone.
key—When writing a message, press *to enter special characters, such
*
as punctuation marks.
Selection keys—Press to choose the option shown by the word above the
key (for example, Menu).
Four-way Scroll key—Press the up, down, right, and left arrows to scroll
through a menu list of options, change the volume during a call, move the
cursor when entering text, and to move when playing games.
Switch the phone on (or off)—Press and hold the Power for 2 seconds.
Make a call—Enter a phone number, including 1 plus the area code if
needed, and press the Talk key.
Answer a call—When your phone rings, press the Talk key.
End a call—Press End.
Avoid unintentional calls—Press Menu> *. Activates the Keyguard
feature. You cannot accidentally make a call.
Turn Keyguard off—Press Unlock> *.
• THE SPEAKER PHONE
Your phone has a speaker phone that you can use during a call. Do not
hold the phone to your ear while the speaker phone is activated.
• To activate the speaker phone, press the Right selection key.
• To deactivate the speaker phone during a call, press Handset.
• The speaker phone is deactivated automatically when a call (or a call
attempt) ends or when certain enhancements are connected.
Note: When you select the New call option from the in-call
menu, the speaker phone does not automatically deactivate.
Phone setup
• PHONE SYMBOLS
The following is a collection of the various symbols you may see on
your phone.
SymbolWhat it means
You have an active call.
The phone is waiting for you to enter numbers or text.
Silence All: You have turned off your phone keypad
tones, warning tones, and message alert tones and
silenced your ringing tone.
You have activated Keyguard to help prevent any
accidental key presses.
You have one or more voice messages waiting.
You have one or more unread text messages waiting.
The message has been sent.
Digital service is available.
Letters you enter will be uppercase (capital letters).
Press # to switch to lowercase.
Letters you enter will be lowercase. Press # to switch to
uppercase.
Letters you enter will be in sentence case.
Characters you enter will be numbers.
You are using predictive text. Available when entering
information into your calendar, to-do list, or writing text
messages.
You are using predictive text. Characters you enter will
be uppercase letters.
You are using predictive text. Characters you enter will
be lowercase letters (c, e, m, etc.).
You can enter only symbols, such as punctuation marks.
Appears when you press and hold * while entering or
editing text.