Microsoft LVQB User Guide

Quick Guide
Microsoft Lumia xxx
Microsoft Lumia xxx

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1 EN

RM-1068
RM-1070

For your safety

We invite you to read the instructions on this guide before
using the device.

SWITCH OFF IN RESTRICTED AREAS

Switch the device off when mobile phone use is
not allowed or when it may cause interference or

danger, for example, in aircraft, in hospitals or near
medical equipment, fuel, chemicals, or blasting areas. Obey
all instructions in restricted areas.

ROAD SAFETY COMES FIRST

Obey all local laws. Always keep your hands free

to operate the vehicle while driving. Your first

consideration while driving should be road safety.

INTERFERENCE

All wireless devices may be susceptible to

interference, which could affect performance.

QUALIFIED SERVICE

Only qualified personnel may install or repair this

product.

BATTERIES, CHARGERS, AND OTHER

ACCESSORIES

Use only batteries, chargers, and other accessories

approved by Microsoft Mobile for use with this
device. Third-party chargers that comply with the IEC/EN
62684 standard, and that can connect to your device micro
USB connector, may be compatible. Do not connect
incompatible products.

KEEP YOUR DEVICE DRY

Your device is not water-resistant. Keep it dry.

2

GLASS PARTS

The device screen is made of glass. This glass can

break if the device is dropped on a hard surface or

receives a substantial impact. If the glass breaks,
do not touch the glass parts of the device or attempt to
remove the broken glass from the device. Stop using the
device until the glass is replaced by qualified s ervice
personnel.

PROTECT YOUR HEARING

To prevent possible hearing dama ge, do not listen

at high volume levels for long periods. Exercise

caution when holding your device near your ear
while the loudspeaker is in use.

SAR

This device meets RF exposure guidelines when
used either in the normal use position against the

ear or when positioned at least 1.5 centimetres
(5/8 inch) away from the body. The specific maximum SAR
values can be found in the Certification Information (SAR)
section of this user guide. For more info, go to www.sar-
tick.com.

When a carry case, belt clip or other form of device holder is
used for body-worn operation, it should not contain metal
and should provide at least the above-stated separation
distance from the body. Note that mobile devices may be
transmitting even if you are not making a voice call.

3

Keys and parts

1Earpiece
2 Audio connector (3.5 mm)
3 Front camera
4Volume keys
5Power/Lock key
6 Search key
7 Microphone
8 Micro-USB connector
9 Back key
10 Start key
11 Touch screen
12 Back camera
13 Antenna area
14 Loudspeaker

Some of the accessories mentioned in this user guide, such
as charger, headset, or data cable, may be sold separately.

Avoid touching the antenna area while the antenna is in use.
Contact with antennas affects the communication quality
and may reduce battery life due to higher power level during
operation.

4

5

Get started

Before you start using you r phone, remove the back cover
and battery to insert the micro-SIM cards (also known as
mini-UICC cards).

Remove the back cover an d battery

Make sure the phone is switched off.

1. Hold your phone by the top corners in one hand, and with
the thumb of your other hand, press the back cover, and
remove it. Do not use any sharp tools, as they may damage
the phone.

2. If the battery is in, lift it out.

6

Insert the SIM and memory card

1. Open the SIM holder, and put the micro-SIM in place with

the metal contact area down. Close the holder.

2. For RM-1068: If you have a second SIM card, open the SIM2
holder, and put the SIM in place with the metal contact area
down. Close the holder.

You can use 2G or 3G SIMs in both SIM1 and SIM2 holders.
While 3G network is active on one SIM, the other supports
only 2G network.

3. If you have a memory card, slide the card into the memory
card slot.

It is recommended that you use a fast microSD card from a
well-known manufacturer.

Important: Your device uses a micro-SIM card, also known
as a mini-UICC SIM card. Use only original micro-SIM cards.
Use of incompatible SIM cards, or use of SIM card adapters,

7

may damage the card or the device, and may corrupt data
stored on the card.

8

Get started

Replace the battery and back cover

1. Line up the battery contacts, and put the battery in.

2. Press the bottom edge of the back cover against the

bottom edge of your phone, and snap the cover into place.

3. To switch your phone on, press and hold the power key.

Charge the battery

Plug a compatible charger into a wall outlet, and connect the
micro-USB end to your phone. You can also charge your
phone from a computer with a USB cable.

If the battery is completely discharged, it may take up to 20
minutes before the charging indicator is displayed.

9

Set up your phone

1. To switch your phone on, press and hold the power key,

and follow the instructions shown on your phone.

2. When asked, create your Microsoft account if you don’t
have one already, or sign in with your existing Xbox, Hotmail,
or Outlook username and password.

You need a Microsoft account to back up and restore your
phone, to buy, install, and update apps, and to access some
Microsoft services, such as OneDrive.

Allow some minutes while your phone installs all its features.

Tip: If your screen switches off, press the power key, and
drag the lock screen up.

10

Explore your tiles and apps

The start screen is the main view of your phone. Pin shortcuts
to apps, contacts, browser bookmarks, and more, and
arrange and resize the tiles. Some tiles may show you
notifications and updates.

The apps menu is the home to all your apps. To go to the
apps menu from the start screen, swipe left. To go back,
swipe right.

Tip: To go back to the start screen from any view, tap .
To switch between open apps, tap and hold
the app you want. To close an app, tap

To see more options, such as settings, in an app, tap
the bottom right corner.

.

, and choose

at

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Navigate by touch

To use your phone, simply swipe, tap, or tap and hold the
screen.

Swipe

Place your finger on the screen, and slide your finger in the
direction you want.

For example, to open the action centre, place a finger at the
top of the screen, and slide it down.

Zoom in or out

Place 2 fingers on an item, such as a photo or a web page,
and slide your fingers apart or together.

Tap and hold to open a menu

Place your finger on an item, until the menu opens.

12

Transfer content from your old phone

You can transfer content from your old phone in several
ways.

To transfer your contacts, text messages, pictures, and
videos, use the Transfer my Data app. Your old phone must
support Bluetooth. Not all phones or content may be
compatible with the transfer.

To transfer other content, such as music, see the section for
new Lumia users in the

www.microsoft.com/mobile/switch-easy.

Lumia Help + Tips app, or go to

13

Help and tips

There's a user guide in your phone – it's always with you,
available when needed. Check out videos, find answers to
your questions, and get helpful tips. On the start screen,
swipe left, and tap
Lumia, check out the section for new users. Make sure to
keep the Lumia Help + Tips app up to date.

For the online user guide, even more info, and
troubleshooting help, go to www.microsoft.com/mobile/

support/.

If your phone doesn’t respond

To restart the phone without losing your data and settings,
press and hold the volume down key and power key at the
same time for about 10 seconds. The phone vibrates and
restarts.

You can also remove and replace the battery, and switch the
phone on.

14

Lumia Help + Tips. If you’re new to

Feature-specific information

Using services or downloading content, including free items, may cause
the transfer of large amounts of data, which may result in data costs.

Important: Your device uses a micro-SIM card, also known as a mini-
UICC SIM card. Use only original micro-SIM cards. Use of incompatible
SIM cards, or use of SIM card adapters, may damage the card or t he
device, and may corrupt data stored on the card.
Use only compatible memory cards approved for use with this device.
Incompatible cards may damage the card and the device and corrupt
data stored on the card.

Characters with accents, other marks, or some language options, tak e
more space, and limit the number o f characters that can be sent in a
single message.
The list of countries and territories included in the time zone settings
does not imply sovereignty.
To access the Windows Phone software license terms, select
about. Please read the terms. Note that by using the software, you accept
the terms. If you do not accept the terms, do not use the devi ce or
software. Instead contact Microsoft Mobile or the party from which you
purchased the device to determine its return policy.

Settings >

Find your model number and serial number
(IMEI)

If you need to contact your care point or your servic e provider, you may
need info such as the model number and the serial number (IMEI). To
see the info, tap
You can also find the info on your phone label, which is located under
the battery.

Settings > about.

Product and safety info

Network services and costs

You can only use your device on the GSM 850, 900, 1800, 1900 MHz
networks; WCDMA 850, 900, 1900, 2100 MHz networks. You need a
subscription with a service provider.

15

Using some features and downloading content require a network
connection and may result in data costs. You may also need to subscribe
to some features.

Make an emergency call

Important: Connections in all conditions cann ot be guaranteed.
Never rely solely on any wireless phone for essent ial communications
like medical emergencies.
Before making the call:

• Switch the phone on.

• If the phone screen and keys are locked, unlock them.

• Move to a place with adequate signal strength.

, and tap > .

1. Press

2. Type in the official emergency number for your present location.

Emergency call numbers vary by location.

3. Tap call.

4. Give the necessary info as accurately as possible. Do not end the call

until given permission to do so.
You may also need to do the following:

• Put a SIM card in the phone.

• If your phone asks for a PIN code, tap emergency call.

• Switch the call restrictions off in your ph one, such as call barring, fixed
dialling, or closed user group.

• When you switch your phone on for the first time, you are asked to
create your Microsoft account and set up your phone. To m ake an
emergency call during the account and phone setup, tap emergen cy
call.

• If the mobile network is not available, you may also try m aking an
internet call, if you can access the internet.

Take care of your device

See the in-device user guide for important instructions on how to take
care of your device.
Do not drop, knock, or shake the device or the battery. Rough handling
can break them.

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Recycle

When this device has reached the end of its working life, all of its materi als
can be recovered as materials and energy. For info on how to recycle
your old products and where to find collection sites, go to
www.microsoft.com/mobile/recycle, or call the Contact Center.
Recycle packaging and user guides at your local recycling scheme.
When you cooperate and deliver all these materials to one of the
available collection sites, you contribute in helping the environment and
help to ensure the health of future generations.
All electrical and electronic products and batteries may contain
recycleable metals and other potentially hazardous substances and must
be taken to their respective collection sites at the end of their working
life. Under no circumstances should you break open a bat tery or other
related materials. Do not dispose of these products as un sorted
municipal waste, as this may cause contamination of the environment or
risks to human health. All Microsoft Mobile products are in compliance
to the applicable industry international production standards and to all
requirements defined by the competent government agencies. For more
info on the environmental attributes of your device, see

www.microsoft.com/mobile/ecoprofile (in English).

About Digital Rights Management

When using this device, obey all laws and respect local customs, privacy
and legitimate rights of others, including copyrights. Copyright
protection may prevent you from copying, modifying, or transferring
photos, music, and other content.

Battery and charger info

Use your device only with an original BV-5J rechargeable battery.
Charge your device with AC-18 charger. Charger plug type may vary.
Third-party chargers that comply with the IEC/EN 62684 standard, and
that can connect to your device micro USB connector, may be
compatible.
Microsoft Mobile may make additional battery or charger model s
available for this device.

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Battery and charger safety

Always switch the device off and unplug the charger before removing
the battery. To unplug a charger or an accessory, hold and pull the plug,
not the cord.
When your charger is not in use, unplug it. If left unused, a fully charged
battery will lose its charge over time.
Always keep the battery between 15°C and 25°C (59°F and 77°F) for
optimal performance. Extreme temperatures reduce the capacity and
lifetime of the battery. A device with a hot or cold battery may not work
temporarily.
Accidental short-circuiting can happen when a metallic object touches
the metal strips on the battery. This may damage the battery or the other
object.
Do not dispose of batteries in a fire as they may explode. Obey local
regulations. Recycle when possible. Do not dispose as household waste.
Do not dismantle, cut, crush, bend, puncture, or otherwise damage the
battery in any way. If a battery leaks, do not let liquid touch skin or eyes.
If this happens, immediately flush the affected areas with water, or seek
medical help. Do not modify, attempt to insert foreign ob jects into the
battery, or immerse or expose it to water or othe r liquids. Batteries may
explode if damaged.
Use the battery and charger for their intended purposes only. Improper
use, or use of unapproved or incompatible batteries or chargers may
present a risk of fire, explosion, or other hazard, and may invalidate any
approval or warranty. If you believe the battery or charger is damaged,
take it to a service centre before continuing to use it. Never use a
damaged battery or charger. Only use the charger indoors. Do not
charge your device durin g a lightning storm.

Small children

Your device and its accessories are not toys. They may contain small parts.
Keep them out of the reach of small children.

Medical devices

Operation of radio transmitting equipment, including wireless phones,
may interfere with inadequately shielded medical devices' function.
Consult a physician or the medical device's manufacturer to determine
if it is adequately shielded from external radio energy.

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Implanted medical devices

To avoid potential interference, manufacturers of implanted medical
devices recommend a minimum separation of 15.3 centimetres (6 inches)
between a wireless device and the medical device. Persons who have
such devices should:

• Always keep the wireless device more than 15.3 centimetres (6 inches)
from the medical device.

• Not carry the wireless device in a breast pocket.

• Hold the wireless device to the ear opposite the medical device.

• Switch the wireless device off if there is any reason to suspect that
interference is taking place.

• Follow the manufacturer directions for the implanted medical d evice.
If you have any questions about using your wireless device with an
implanted medical device, consult your health care provider.

Accessibility solutions

Microsoft Mobile is committed to making mobile phones easy to use for
all individuals, including those with disabilities. For more information,
visit aka.ms/phoneaccessibility (in English).

Hearing

Warning: When you use the headset, your ability to hear outside
sounds may be affected. Do not use the headset where it can endanger
your safety.
Some wireless devices may interfere with some hearing aids.

Nickel

The surface of this device is nickel-free.

Vehicles

Radio signals may affect improperly installed or inadequately s hielded
electronic systems in vehicles. For more info, check with the
manufacturer of your vehicle or its equipment.
Only qualified personnel should install the device in a vehicle. Faulty
installation may be dangero us and invalidate your warranty. Check
regularly that all wireless device equipment in your vehicle is mounted
and operating properly. Do not store or carry flammable or explosive
materials in the same compartment as the device, its parts, or accessories.
Do not place your device or accessories in the air bag deployment area.

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Potentially explosive environments

Switch your device off in potentially explosive environments, such as near
petrol pumps. Sparks may cause an explosion or fi re resulting in injury
or death. Note restrictions in areas with fuel; chemical plants; or wh ere
blasting operations are in progress. Areas with a potentially explosive
environment may not be clearly marked. These usually are areas where
you are advised to switch your engine off, below deck on boats, chemical
transfer or storage facilities, and where the air contains chemicals or
particles. Check with the manufacturers of vehicles using liquefied
petroleum gas (such as propane or butane) if this device can be safely
used in their vicinity.

Certification information (SAR)

This mobile device meets international guidelines for exposure to
radio waves.

Your mobile device is a radio transmitter and receiver. It is designed not
to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields), recommended by international guidelines from
the independent scientific organization ICNIRP. These guidelines
incorporate substantial safety margins that are intended to assure the
protection of all persons regardless of age and health.
The exposure guidelines are based on the Specific Absorption Rate (SAR),
which is an expression of the amount of radio frequency (RF) power
deposited in the head or body when the device is transmitting. The
ICNIRP SAR lim it for mobile devices is 2.0 W/kg averaged over 10 grams
of tissue.
SAR tests are carried out with the device in st andard operating positions,
transmitting at its highest certified power level, in all its frequency bands.
The maximum recorded SAR values for this device are:

When held against
the head

When operated at a
separation distance

Maximum SAR value Frequency bands

0.58 W/kg over 10g WCDMA900+WLAN

0.54 W/kg over 10g WCDMA900+WLAN

used when Maximum
SAR value was
recorded

2450

2450

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of 1.5 centimetres
(5/8 inch) from the
body

Your mobile device is also designed to meet the United S tates Federal
Communications Commission (FCC) guidelines. FCC ratings for your
device and more information on SAR can be found at transition.fcc.gov/
oet/rfsafety/sar.html.
This device meets RF exposure guidelines when used against the head
or when positioned at least 1.5 centimetres (5/8 inch) away from the
body. When a carry case, belt clip or other form of device holder is used
for body-worn operation, it should not contain metal and should provide
at least the above stated separation distance from the body.
To send data or messages, a good connection to the network is needed.
Sending may be delayed until such a connection is available. Follow th e
separation distance instructions until the sending is finished.
During general use, the SAR values are usually well below the values
stated above. This is because, for purposes of system efficiency and to
minimise interference on the network, the operating power of your
mobile is automatically decreased when full power is not needed for the
call. The lower the power output, the lower the SAR value.
Device models may have different versions and more than one value.
Component and design changes may occur over time and some changes
could affect SAR values. The latest available SAR information for thi s and
other Microsoft Mobile device models can be found at
www.microsoft.com/mobile/sar.
The World Health Organization (WHO) has stated that current scientific
information does not indicate the need for any special precautions when
using mobile devices . If you are interested in reducing y our exposure,
they recommend you limit your usage or use a hands-free kit to keep
the device away from your head and body. For more information and
explanations and discussions on RF exposure, go to the WHO website at

www.who.int/peh-emf/en.

Support messages

To help you take maximum advantage of your phone and services, you
may receive messages from Microsoft Mobile. The messages may
contain tips and tricks and support. To provide the service described
above, your mobile phone number, the serial number of your phone, and
some identifiers of the mobile subscription may be sent to Microsoft

21

Mobile when you use the phone for the first time. This information may
be used as specified in the privacy policy, available at

www.microsoft.com/mobile.

Care

For questions regarding your plans, billing or network please co ntact
your operator. For questions regarding your product and warranty,
please visit the support pages for your country at www.microsoft.com/

mobile/support/.

Electrical information of the device

This information applies only in Mexico.

Product Mobile phone

Supplier Microsoft Mobile

Model RM-1068/RM-1070

Charger AC-18U

Input 100-240 Vca 50-60 Hz 60-300 mA

Output 5.0 Vcc 550-900 mA

Rechargeable battery supplier Microsoft Mobile

Phone power consumption 3,7 Vcc

The following electrical
characteristics apply for
Microsoft Mobile U chargers
only.

22

Copyrights and other notices

Declaration of Conformity

Hereby, Microsoft Mobile Oy declares that this RM-1068 or RM-1070
product is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Decl aration of
Conformity can be found at www.microsoft.com/m obile/declaration-
of-conformity (in English).
The availability of products, features, apps and services may vary by
region. Microsoft Mobile may, in its sole discretion, change, c orrect or
discontinue any of its services in whole or in part. For more info, contact
your dealer or your service provider. This device may contain
commodities, technology or software subject to export laws and
regulations from the US and other countries. Diversion contrary to law
is prohibited.
The contents of this document are provided "as is". Except as required
by applicable law, no warranties of any kind, either express or implied,
including, but not limited to, the implied warranties of me rchantability
and fitness for a particular purpose, are made in relation to the accuracy,
reliability or contents of this document. Microsoft Mobile reserves the
right to revise this document or withdraw it at any time without prior
notice.
To the maximum extent permitted by applicable law, under no
circumstances shall Microsoft Mobile or any of its lic ensors be
responsible for any loss of data or income or any spec ial, incidental,
consequential or indirect damages howsoever caused.
Reproduction, transfer or distribution of part or all of the contents in this
document in any form without the prior written permission of Microsoft
Mobile is prohibited. Microsoft Mobile operates a policy of continuou s
development. Microsoft Mobile reserves the right to make changes and
improvements to any of the products described in this document
without prior notice.
Downloading of maps, games, music and videos and uploading of
images and videos may involve transferring large amounts of data. Your
service provider may charge for the data transmission. The availability of
particular products, services and features may vary by region. Please
check with your local dealer for further details and availability of
language options.

23

FCC/MEXICO NOTICE

This FCC/MEXICO NOTICE is for RM-1068 or RM-1070.
This device complies with part 15 of the FCC rules . Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. For more
info, go to transition.fcc.gov/oet/rfsafety/rf-faqs.html. Any changes or
modifications not expressly approved by Microsoft Mobile could void
the user's authority to operate this equipment.
Note: This equipment has been tested and found to comp ly with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installati on. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.
TM © 2014 Microsoft Mobile. All rights reserved. Microsoft, Windows,
the Windows logo and Lumia are trademarks of the Microsoft group of
companies. Third party prod ucts/names may be TMs of their respective
owners.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
and any use of such marks by Microsoft Mobile is under license.
This product is licensed under the MPEG-4 Visual Patent Portfolio License
(i) for personal and noncommercial use in connection wit h information
which has been encoded in compliance with the MPEG-4 Visual Standard
by a consumer engaged in a personal and noncommercial activity and
(ii) for use in connection with MPEG-4 video provided by a licensed video
provider. No license is granted or shall be implied for any other use.
Additional information, including that related to promotional, internal,
and commercial uses, may be obtained from MPEG LA, LLC. See

www.mpegla.com (in English).

24

MANUFACTURER’S LIMITED WARRANTY

1. GENERAL

Microsoft Mobile Oy (hereinafter “Manufacturer”), its affiliated
companies, in case of Mexico, Ventas de Celulares México , S.A. de C.V.,
a subsidiary of Microsoft Mobile Oy, (“Manufacturer") provides this
Manufacturer's Limited Warranty (“Warranty”) for the genuine product
(the “Product”), which has been released for sale in Latin America
(“Covered Countries”). Ventas de Celulares México, S.A. de C.V. has its
main offices at Guillermo Gonzáles Camarena Piso 14, Colonia Lomas de
Santa Fe, Deleg. Alvaro Obregón, C.P. 01210, México D.F., México. The
Warranty may be enforced at the Authorized Service Centres identified
herein.
This Warranty is distinct from any statutory rights under any mandatory
consumer protection laws of your country applicable to you. It is
intended to grant you specific, and as the case may be, additional rights,
within the limits of what is permissible under such law, and does not limit
the rights you may have under applicable statutory product warrantee
provisions. You may have other rights based on local laws during or after
the Warranty period. These rights are not excluded by this Warranty.

2. WARRANTY

From the date the Product is sold to an end-user for the first time, as
evidenced by the original proof of purchase, Manufacturer warrants the
Product is free from defects in materials and workmanship (“Defect”) as
follows:
(i) Twelve (12) months for the main device;
(ii) Twelve (12) months for accessories sold se parately or included in the
sales pack of the main device excluding batteries, covers, cables an d
chargers; and
(iii) Six (6) months for all batteries, covers, cables and chargers,
unless otherwise specified in the Product user guide.
During the warranty period, Manufacturer will, in a reasonable time,
remedy the Defect free of charge by either repairing or replacing the
defective Product or the defective part of it at its option provid ed that
you have informed Manufacturer of the Defect before the warranty
period expires. When repairing or replacing your Product, Manufacturer
may use new or re-conditioned parts or products.
To the fullest extent permitted by applicable law, no repair or
replacement will renew or extend the warranty period. Original or
replacement parts or replacement Products provided under this
Warranty will be covered by this Warranty for the remainder of the

25

original warranty period or for sixty (60) days from the date of repair or
replacement, whichever is longer.
The Product or all parts of your Product that Manufacturer has replaced
shall become Manufacturer’s property.
Manufacturer does not warrant that software preinstalled by or on behalf
of Manufacturer in the Product (or subsequent updates and upgrades)
(together “Manufacturer software”) will meet your requirements, work
in combination with any hardware or software not provided by
Manufacturer, is uninterrupted or error free or that errors are correctable
or will be corrected. For Manufacturer software related errors,
Manufacturer will make available the latest version of the Manufacturer
software for reinstallation on your Product or, if that w ould not be
possible, another remedy, which in Manufacturer’s reasonable
discretion, satisfactorily addresses the error. Some Manufacturer
software may be subject to separate license terms that are available with
the software or your local section of www.microsoft.com/mobile.

Please always back up all data and content stored on y our Product
before taking your Product in for service since service activities will
erase all data from your Product.

3. WHAT THIS WARRANTY DOES NOT COVER

Manufacturer does not provide any warranty for the following:
1 User guides;
2 Any (i) third party software, settings, content, data, or l inks installed or
downloaded onto your Product at any time, or (i i) Manufacturer and
third party services or enabling clients even if preinstalled by
Manufacturer (please read the terms and conditions that may
accompany the services as those will define your rights and obligations);
3 Any (i) normal wear and tear, (ii) reduced charging capacity of the
battery resulting from its natural end of product life, or (iii) pixel defects
in your Product’s display that are within the scope of industry standards;
4 SIM card and/or any cellular or other networks or system on which your
Product operates; or
5 Errors or damage caused by: (i) misuse or not using your Product in
accordance with the user guide, such as if the Product has been exposed
to moisture, to dampness or to extreme thermal or environmental
conditions or to rapid changes in such conditio ns, to corrosion, to
oxidation, to spillage of food or liquid or to influ ence from chemical
products, (ii) using your Product with, or connecting it to, an y product,
accessory, software, or service not manufactured or supplied by
Manufacturer, (iii) any products combined with your Product by a third
party, (iv) damage or errors caused by hacking, cracking, viruses, or other
malware, or by unauthorised access to services, accounts, computer

26

systems or networks; or (v) other acts beyond Manufacturer’s reasonable
control.
This Warranty is not valid:
1 Outside of the Covered Countries;
2 If your Product, or the software it runs on, has been (i) op ened,
modified, or repaired without Manufacturer’s authorisation, or (ii)
repaired with unauthorised spare parts;
3 If your Product's serial number, the mobile accessory date code, or the
IMEI number has been removed, erased, defaced, altered or if these are
illegible in any way;
4 If you have not installed the latest software updates that are publicly
available for your Product within a reasonable time of their release; or
5 If you refuse to give possession of the Product to Manufacturer for
repair and investigation.
If this Warranty does not cover your Product or the issue b ased on which
it requires service, Manufacturer reserves the right to charge for the
repair or replacement of your Product, as well as a handling fee.

4. LIMITATION OF MANUFACTURER'S LIABILITY

To the extent permitted by applicable law(s), Manufacturer shall not
under any circumstances be liable, either expressly or impliedly, for any
1 Damages or losses of any kind whatsoever resulting from or relating to
loss of, damage to, or corruption of, content or data or the recreation or
transfer thereof even if such loss, damage, or corruption was a result of
a Defect in your Product; and/or
2 Loss of profit, products or functionality, business, contrac ts, revenues
or anticipated savings, increased costs or expenses, or for any indirect,
consequential or special loss or damage.
To the extent permitted by applicable law, Manufacturer’s liability shal l
be limited to the purchase value of your Product.
The limitations in this clause 4 shall not app ly in case of Manufacturer’s
negligence or intentional misconduct or in case of death or personal
injury resulting from Manufacturer’s proven negligence.

5. OTHER IMPORTANT NOTICES

For further information on your Warranty, as well as information needed
to process your warranty queries, please visit www.microsoft.com/
mobile.
Please ensure your operator has removed any SIM-locks (or other
equivalent mechanisms that may lock your Product to a specific network
or operator) prior to delivering your Product for repair.
Your Product may contain country specific elements, including software.
The warranty services available in a particular country may be limited to
the Products and country specific elements available in that country.

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Also, if your Product has been re-exported from its original destination
to another country, your Product may contain country specific elements
that are not considered a defect under this Warranty even if it would not
be operational.

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