Quick Guide
Lumia 640 LTE
9264605 Issue 1.0 EN RM-1074
Keys and parts
Important: For important info on the safe use of
your device and battery, read “For your safety” and
“Product and safety info” at www.microsoft.com/
mobile/support/ before you take your device into
use. The same info is available in the in-device user
guide. Select
1 Front camera
2Earpiece
3 Volume keys
4 Power/Lock key
5Microphone
6 Micro-USB connector
7 Audio connector AHJ 3.5 mm
8 Camera lens
9 Camera flash
10 Loudspeaker
11 Antenna area
Lumia Help+Tips.
Some of the accessories mentioned in this user
guide, such as charger, headset, or data cable, may
be sold separately.
Avoid touching the antenna area while the antenna
is in use. Contact with antennas affects the
communication quality and may reduce battery life
due to higher power level during operation.
Get started
Before you start using your phone, remove the back
cover and battery to insert the micro-SIM card (also
known as the mini-UICC card).
Remove the back cover and battery
Make sure the phone is switched off.
1. At the top corner of the phone, put your finger in
the seam between the screen frame and the back
cover. Do not use any sharp tools, as they may
damage the phone.
2. Press the middle of the back cover, bend the cover
open, and remove it.
3. If the battery is in, lift it out.
Insert the SIM and memory card
1. Slide the micro-SIM card into the SIM slot with the
metal contact area down.
2. If you have a memory card, slide the card into the
memory card slot.
It is recommended that you use a fast microSD card
from a well-known manufacturer.
Use only original micro-SIM cards. Use of
incompatible SIM cards, or use of SIM card adapters,
may damage the card or the device, and may
corrupt data stored on the card.
Replace the battery and back cover
1. Line up the battery contacts, and put the battery
in.
2. Press the bottom edge of the back cover against
the bottom edge of your phone, and snap the cover
into place.
Charge the battery
Plug a compatible charger into a wall outlet, and
connect the micro-USB end to your phone. You can
also charge your phone from a computer with a USB
cable.
If the battery is completely discharged, it may take
up to 20 minutes before the charging indicator is
displayed.
Set up your phone
1. To switch your phone on, press and hold the
power key, and follow the instructions shown on
your phone.
2. When asked, create your Microsoft account if you
don’t have one already, or sign in with your existing
Xbox, Hotmail, or Outlook username and password.
Make sure you remember the credentials for the
Microsoft account you added to your phone.
You need a Microsoft account to back up and
restore your phone, to buy, install, and update apps,
and to access some Microsoft services, such as
OneDrive.
Allow some minutes while your phone installs all its
features.
Tip: If your screen switches off, press the power
key, and drag the lock screen up.
Explore your tiles and apps
The start screen is the main view of your phone. Pin
shortcuts to apps, contacts, browser bookmarks,
and more, and arrange and resize the tiles. Some
tiles may show you notifications and updates.
The apps menu is the home to all your apps. To go
to the apps menu from the start screen, swipe left.
To go back, swipe right.
Tip: To go back to the start screen from any view,
tap
tap
To see more options, such as settings, in an app, tap
. To switch between open apps, tap and hold
, and choose the app you want. To close an app,
.
at the bottom right corner.
Navigate by touch
To use your phone, simply swipe, tap, or tap and
hold the screen.
Swipe
Place your finger on the screen, and slide your finger
in the direction you want.
For example, to open the action centre, place a
finger at the top of the screen, and slide it down. To
hide the navigation bar, swipe up from the bottom
of the screen. To see the navigation bar again, swipe
up.
Zoom in or out
Place 2 fingers on an item, such as a photo or a web
page, and slide your fingers apart or together.
Tap and hold to open a menu
Place your finger on an item, until the menu opens.
Transfer content from your old
phone
You can transfer content from your old phone in
several ways.
To transfer your contacts, text messages, pictures,
and videos, use the Transfer my Data app. Your old
phone must support Bluetooth. Not all phones or
content may be compatible with the transfer.
To transfer other content, such as music, see the
section for new Lumia users in the
+Tips app, or go to www.microsoft.com/mobile/
switch-easy.
Tip: If your old phone is a Lumia phone and you've
backed up the content and settings to your
Microsoft account, sign in to your Microsoft account
on your new phone to get the backup.
Lumia Help
Help and tips
There's a user guide in your phone – it's always with
you, available when needed. Check out videos, find
answers to your questions, and get helpful tips. On
the start screen, swipe left, and tap
+Tips. If you’re new to Lumia, check out the section
for new users. Make sure to keep the Lumia Help
+Tips app up to date.
For the online user guide, even more info, a user
guide in another language, and troubleshooting
help, go to www.microsoft.com/mobile/support/.
Lumia Help
If your phone doesn’t respond
To restart the phone without losing your data and
settings, press and hold the power key for about 10
seconds. The phone vibrates and restarts.
You can also remove and replace the battery, and
switch the phone on.
Product and safety info
For info on Microsoft Mobile Service terms and Privacy policy, go to
www.microsoft.com/mobile/privacypolicy.
You can only use your device on the LTE TDD 2300 (40), 2600 (38); LTE
FDD 700 (12), 700 (17), 700 (28), 800, 850, 900, 1700/2100, 1900, 2100,
2600; WCDMA 850, 900, 1700/2100, 1900, 2100; and GSM 850, 900, 1800,
1900 MHz networks.
Use your device only with an original BV-T5C rechargeable battery. Do
not dispose batteries as household waste. Charge your device with AC-20
charger. Charger plug type may vary. Microsoft Mobile may make
additional battery or charger models available for this device.
Third-party chargers that comply with the IEC/EN 62684 standard, and
that can connect to your device micro USB connector, may also be
compatible.
To prevent possible hearing damage, do not listen at high volume levels
for long periods. Exercise caution when holding your device near your
ear while the loudspeaker is in use.
When using this device, obey all laws and respect local customs, privacy
and legitimate rights of others, including copyrights.
Additional safety information
Accessibility solutions
Microsoft Mobile is committed to making mobile phones easy to use for
all individuals, including those with disabilities. For more information,
visit aka.ms/phoneaccessibility.
Hearing
Warning: When you use the headset, your ability to hear outside
sounds may be affected. Do not use the headset where it can endanger
your safety.
Some wireless devices may interfere with some hearing aids.
Nickel
The surface of this device is nickel-free.
Certification information (SAR)
This mobile device meets international guidelines for exposure to
radio waves.
Your mobile device is a radio transmitter and receiver. It is designed not
to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields), recommended by international guidelines from
the independent scientific organization ICNIRP. These guidelines
incorporate substantial safety margins that are intended to assure the
protection of all persons regardless of age and health.
The exposure guidelines are based on the Specific Absorption Rate (SAR),
which is an expression of the amount of radio frequency (RF) power
deposited in the head or body when the device is transmitting. The
ICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10 grams
of tissue.
SAR tests are carried out with the device in standard operating positions,
transmitting at its highest certified power level, in all its frequency bands.
The maximum recorded SAR values for this device are:
Maximum SAR value Frequency bands
used when Maximum
SAR value was
recorded
When held against
the head
When operated at a
separation distance
of 1.5 centimetres
(5/8 inch) from the
body
This device meets RF exposure guidelines when used against the head
or when positioned at least 1.5 centimetres (5/8 inch) away from the
body. When a carry case, belt clip or other form of device holder is used
for body-worn operation, it should not contain metal and should provide
at least the above stated separation distance from the body.
To send data or messages, a good connection to the network is needed.
Sending may be delayed until such a connection is available. Follow the
separation distance instructions until the sending is finished.
During general use, the SAR values are usually well below the values
stated above. This is because, for purposes of system efficiency and to
minimise interference on the network, the operating power of your
mobile is automatically decreased when full power is not needed for the
call. The lower the power output, the lower the SAR value.
Device models may have different versions and more than one value.
Component and design changes may occur over time and some changes
could affect SAR values. The latest available SAR information for this and
other Microsoft Mobile device models can be found at
sar.microsoft.com.
For more info, go to www.sar-tick.com. Note that mobile devices may
be transmitting even if you are not making a voice call.
The World Health Organization (WHO) has stated that current scientific
information does not indicate the need for any special precautions when
using mobile devices. If you are interested in reducing your exposure,
they recommend you limit your usage or use a hands-free kit to keep
0.65 W/kg over 10g 3-slot GPRS1800 +
WLAN2450
0.53 W/kg over 10g 2-slot GPRS850 +
WLAN2450
the device away from your head and body. For more information and
explanations and discussions on RF exposure, go to the WHO website at
www.who.int/peh-emf/en.
Original accessories
For availability of approved accessories, check with your dealer.
An extensive range of accessories is available for your device. For more
details, see www.microsoft.com/mobile/accessories.
Practical rules about accessories
• Keep all accessories out of the reach of small children.
• When you disconnect the power cord of any accessory, hold and pull
the plug, not the cord.
• Check regularly that accessories installed in a vehicle are mounted and
are operating properly.
• Installation of any complex car accessories must be made by qualified
personnel only.
Battery
Type: BV-T5C
Talk time:
Up to 17.5 hours (WCDMA) / 26.5 hours (GSM).
Standby:
Up to 36 days.
Important: Battery talk and standby times are estimates only. Actual
battery talk and standby times depend on SIM cards, features used,
battery age and condition, temperatures to which the battery is exposed,
network conditions, and many other factors, and may be significantly
shorter than those specified above. Ringtones, hands-free call handling,
and other features consume the battery. The amount of time a device is
used for calls affects its standby time, and the amount of time that the
device is switched on and in standby mode affects its talk time.
Copyrights and other notices
Declaration of Conformity
Hereby, Microsoft Mobile Oy declares that this RM-1074 product is in
compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC. A copy of the Declaration of
Conformity can be found at www.microsoft.com/mobile/declaration-
of-conformity.
The availability of products, features, apps and services may vary by
region. For more info, contact your dealer or your service provider.
The contents of this document are provided "as is". Except as required
by applicable law, no warranties of any kind, either express or implied,
including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose, are made in relation to the accuracy,
reliability or contents of this document. Microsoft Mobile reserves the
right to revise this document or withdraw it at any time without prior
notice.
To the maximum extent permitted by applicable law, under no
circumstances shall Microsoft Mobile or any of its licensors be
responsible for any loss of data or income or any special, incidental,
consequential or indirect damages howsoever caused.
Reproduction, transfer or distribution of part or all of the contents in this
document in any form without the prior written permission of Microsoft
Mobile is prohibited. Microsoft Mobile operates a policy of continuous
development. Microsoft Mobile reserves the right to make changes and
improvements to any of the products described in this document
without prior notice.
Microsoft Mobile does not make any representations, provide a
warranty, or take any responsibility for the functionality, content, or enduser support of third-party apps provided with your device. By using an
app, you acknowledge that the app is provided as is.
To access the Windows Phone software license terms, select
about. Please read the terms. Please note that by using the software, you
accept the terms. If you do not accept the terms, do not use the device
or software. Instead contact Microsoft Mobile or the party from which
you purchased the device to determine its return policy.
FCC NOTICE
This device complies with part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Any changes
or modifications not expressly approved by Microsoft Mobile could void
the user's authority to operate this equipment.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
TM © 2015 Microsoft Mobile. All rights reserved. Microsoft, Windows,
the Windows logo and Lumia are trademarks of the Microsoft group of
companies. Third party products/names may be TMs of their respective
owners.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
and any use of such marks by Microsoft Mobile is under license.
Settings >
This product is licensed under the MPEG-4 Visual Patent Portfolio License
(i) for personal and noncommercial use in connection with information
which has been encoded in compliance with the MPEG-4 Visual Standard
by a consumer engaged in a personal and noncommercial activity and
(ii) for use in connection with MPEG-4 video provided by a licensed video
provider. No license is granted or shall be implied for any other use.
Additional information, including that related to promotional, internal,
and commercial uses, may be obtained from MPEG LA, LLC. See
www.mpegla.com.
MANUFACTURER’S LIMITED
WARRANTY
1. GENERAL
Microsoft Mobile Oy (hereinafter “Manufacturer”) provides this
Manufacturer's Limited Warranty (“Warranty”) for the genuine product
(the “Product”), in the country where the Product was purchased
(“Covered Country”) , provided that the Product was intended for sale in
that country.
This Warranty is distinct from any statutory rights under any mandatory
consumer protection laws of your country applicable to you. It is
intended to grant you specific, and as the case may be, additional rights,
within the limits of what is permissible under such law, and does not limit
the rights you may have under applicable statutory product warrantee
provisions. You may have other rights based on local laws during or after
the Warranty period. These rights are not excluded by this Warranty.
2. WARRANTY
From the date the Product is sold to an end-user for the first time, as
evidenced by the original proof of purchase, Manufacturer warrants the
Product is free from defects in materials and workmanship (“Defect”) as
follows:
(i) Twelve (12) months for the main device;
(ii) Twelve (12) months for accessories sold separately or included in the
sales pack of the main device excluding batteries, covers, cables and
chargers; and
(iii) Six (6) months for all batteries, covers, cables and chargers,
unless otherwise specified in the Product user guide.
During the warranty period, Manufacturer will, in a reasonable time,
remedy the Defect free of charge by either repairing or replacing the
defective Product or the defective part of it at its option provided that
you have informed Manufacturer of the Defect before the warranty
period expires. When repairing or replacing your Product, Manufacturer
may use new or re-conditioned parts or products.
To the fullest extent permitted by applicable law, no repair or
replacement will renew or extend the warranty period. Original or
replacement parts or replacement Products provided under this
Warranty will be covered by this Warranty for the remainder of the
original warranty period or for sixty (60) days from the date of repair or
replacement, whichever is longer.
The Product or all parts of your Product that Manufacturer has replaced
shall become Manufacturer’s property.
Manufacturer does not warrant that software preinstalled by or on behalf
of Manufacturer in the Product (or subsequent updates and upgrades)
(together “Manufacturer software”) will meet your requirements, work
in combination with any hardware or software not provided by
Manufacturer, is uninterrupted or error free or that errors are correctable
or will be corrected. For Manufacturer software related errors,
Manufacturer will make available the latest version of the Manufacturer
software for reinstallation on your Product or, if that would not be
possible, another remedy, which in Manufacturer’s reasonable
discretion, satisfactorily addresses the error. Some Manufacturer
software may be subject to separate license terms that are available with
the software or your local section of www.microsoft.com/mobile.
Please always back up all data and content stored on your Product
before taking your Product in for service since service activities will
erase all data from your Product.
3. WHAT THIS WARRANTY DOES NOT COVER
Manufacturer does not provide any warranty for the following:
1 User guides;
2 Any (i) third party software, settings, content, data, or links installed or
downloaded onto your Product at any time, or (ii) Manufacturer and
third party services or enabling clients even if preinstalled by
Manufacturer (please read the terms and conditions that may
accompany the services as those will define your rights and obligations);
3 Any (i) normal wear and tear, (ii) reduced charging capacity of the
battery resulting from its natural end of product life, or (iii) pixel defects
in your Product’s display that are within the scope of industry standards;
4 SIM card and/or any cellular or other networks or system on which your
Product operates; or
5 Errors or damage caused by: (i) misuse or not using your Product in
accordance with the user guide, such as if the Product has been exposed
to moisture, to dampness or to extreme thermal or environmental
conditions or to rapid changes in such conditions, to corrosion, to
oxidation, to spillage of food or liquid or to influence from chemical
products, (ii) using your Product with, or connecting it to, any product,
accessory, software, or service not manufactured or supplied by
Manufacturer, (iii) any products combined with your Product by a third
party, (iv) damage or errors caused by hacking, cracking, viruses, or other
malware, or by unauthorised access to services, accounts, computer
systems or networks; or (v) other acts beyond Manufacturer’s reasonable
control.
This Warranty is not valid:
1 Outside of the Covered Country;
2 If your Product, or the software it runs on, has been (i) opened,
modified, or repaired without Manufacturer’s authorisation, or (ii)
repaired with unauthorised spare parts;
3 If your Product's serial number, the mobile accessory date code, or the
IMEI number has been removed, erased, defaced, altered or if these are
illegible in any way;
4 If you have not installed the latest software updates that are publicly
available for your Product within a reasonable time of their release; or
5 If you refuse to give possession of the Product to Manufacturer for
repair and investigation.
If this Warranty does not cover your Product or the issue based on which
it requires service, Manufacturer reserves the right to charge for the
repair or replacement of your Product, as well as a handling fee.
4. LIMITATION OF MANUFACTURER'S LIABILITY
To the extent permitted by applicable law(s), Manufacturer shall not
under any circumstances be liable, either expressly or impliedly, for any
1 Damages or losses of any kind whatsoever resulting from or relating to
loss of, damage to, or corruption of, content or data or the recreation or
transfer thereof even if such loss, damage, or corruption was a result of
a Defect in your Product; and/or
2 Loss of profit, products or functionality, business, contracts, revenues
or anticipated savings, increased costs or expenses, or for any indirect,
consequential or special loss or damage.
To the extent permitted by applicable law, Manufacturer’s liability shall
be limited to the purchase value of your Product.
The limitations in this clause 4 shall not apply in case of Manufacturer’s
negligence or intentional misconduct or in case of death or personal
injury resulting from Manufacturer’s proven negligence.
5. OTHER IMPORTANT NOTICES
For further information on your Warranty, as well as information needed
to process your warranty queries, please visit www.microsoft.com/
mobile.
Please ensure your operator has removed any SIM-locks (or other
equivalent mechanisms that may lock your Product to a specific network
or operator) prior to delivering your Product for repair.
Your Product may contain country specific elements, including software.
The warranty services available in a particular country may be limited to
the Products and country specific elements available in that country.
Also, if your Product has been re-exported from its original destination
to another country, your Product may contain country specific elements
that are not considered a defect under this Warranty even if it would not
be operational.
Microsoft Mobile Oy, Keilalahdentie 2-4, FIN-02150 Espoo, Finland
Manufacturer’s limited warranty
1. General
Microsoft Mobile Oy (“Manufacturer”) provides this Manufacturer's
Limited Warranty (“Warranty”) for genuine Manufacturer product (the
“Product”), which Manufacturer has released for sale in Australia or New
Zealand (“Covered Countries”) since 1 January 2014.
This Warranty is distinct from any statutory rights under any mandatory
consumer protection laws of your country applicable to you. It is
intended to grant you specific, and as the case may be, additional rights,
within the limits of what is permissible under such law, and does not limit
the rights you may have under applicable statutory product warrantee
provisions. You may have other rights based on local laws during or after
the Warranty period. These rights are not excluded by this Warranty.
Australia. Our products come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are entitled to have the products
repaired or replaced if the products fail to be of acceptable quality and
the failure does not amount to a major failure.
New Zealand. Our products come with consumer guarantees that cannot
be excluded under the Consumer Guarantees Act 1993 (NZ). Under
consumer guarantees you are entitled to a replacement or refund for a
failure of substantial character and for compensation for any other
reasonably foreseeable loss or damage. You are entitled to have the
products repaired or replaced if the products fail to be of acceptable
quality and the failure does not amount to a failure of substantial
character. Where your Manufacturer product was supplied to you for
business purposes, consumer guarantees under the Consumer
Guarantees Act 1993 (NZ) will not apply.
2. Warranty
From the date the Product is sold to an end-user for the first time, as
evidenced by the original proof of purchase, in this Warranty,
Manufacturer Warrants the Product is free from defects in materials and
workmanship (“Defect”) as follows:
(i) Twenty four (24) months for the main device;
(ii) Twelve (12) months for accessories sold separately or included in the
sales pack of the main device excluding batteries, covers, cables and
chargers; and
(iii) Six (6) months for all batteries, covers, cables and chargers,
unless otherwise specified in the Product user guide.
If you wish to claim under this Warranty during a Warranty period,
Manufacturer will, in a reasonable time, remedy the Defect free of charge
by either repairing or replacing the defective Product or the defective
part of it at its option provided that you have informed Manufacturer of
the Defect before the Warranty period expires. When repairing or
replacing your Product, Manufacturer may use new or re-conditioned
parts or products. You may have other rights at local law during or after
the Warranty period. These are not excluded by this Warranty.
If you suspect that your Product may require service under this Warranty,
please first visit www.microsoft.com/mobile/support/ and follow any
instructions on how to troubleshoot the suspected issue and how to
proceed. You can also contact us for assistance. You can find information
about how to contact Manufacturer in the sales package or from
www.microsoft.com/en-au/mobile/contactus (Australia) or
www.microsoft.com/en-nz/mobile/contactus (New Zealand).
You will need to deliver your Product to a Manufacturer authorised
service centre at your own cost. If you visit a Manufacturer authorised
service centre for assistance under this Warranty, please remember to
provide a copy of the original proof of purchase, which should clearly
indicate the words “Tax Invoice” or the equivalent, and include the name
and ABN number (Australia) or GST number (New Zealand) of the seller,
the date of purchase, a description of the product purchased, and the
IMEI or other serial number of the product.
To the fullest extent permitted by applicable law, no repair or
replacement will renew or extend the Warranty period. Original or
replacement parts or replacement Products provided under this
Warranty will be covered by this Warranty for the remainder of the
original Warranty period or for sixty (60) days from the date of repair or
replacement, whichever is longer. You may have other rights at local law
during or after the Warranty period. These are not excluded by this
Warranty.
The Product or all parts of your Product that Manufacturer has replaced
become Manufacturer’s property.
Manufacturer does not Warrant that software preinstalled by or on
behalf of Manufacturer in the Product (or subsequent updates and
upgrades) (together “Manufacturer software”) will meet your
requirements, work in combination with any hardware or software not
provided by Manufacturer, is uninterrupted or error free or that errors
are correctable or will be corrected. For Manufacturer software related
errors, Manufacturer will make available the latest version of the
Manufacturer software for reinstallation on your Product or, if that would
not be possible, another remedy, which in Manufacturer’s reasonable
discretion, satisfactorily addresses the error. Some Manufacturer
software may be subject to separate license terms that are available with
the software or your local section of www.microsoft.com/mobile.
Please always back up all data and content stored on your Product
before taking your Product in for service since service activities will
erase all data from your Product.
3. What this warranty does not cover
Manufacturer does not provide any Warranty for the following:
1 User guides;
2 Any (i) third party software, settings, content, data, or links installed or
downloaded onto your Product at any time, or (ii) Manufacturer and
third party services or enabling clients even if preinstalled by
Manufacturer (please read the terms and conditions that may
accompany the services as those will define your rights and obligations);
3 Any (i) normal wear and tear, (ii) reduced charging capacity of the
battery resulting from its natural end of life process, (iii) or pixel defects
in your Product’s display that are within the scope of industry standards;
4 SIM card and/or any cellular or other networks or system on which your
Product operates; or
5 Errors or damage caused by: (a) misuse or not using your Product in
accordance with the user guide, such as if the Product has been exposed
to moisture, to dampness or to extreme thermal or environmental
conditions or to rapid changes in such conditions, to corrosion, to
oxidation, to spillage of food or liquid or to influence from chemical
products, (b) using your Product with, or connecting it to, any product,
accessory, software, or service not manufactured or supplied by
Manufacturer, (c) any products combined with your Product by a third
party, (d) damage or errors caused by hacking, cracking, viruses, or other
malware, or by unauthorised access to services, accounts, computer
systems or networks; or (e) other acts beyond Manufacturer’s reasonable
control.
This Warranty is not valid:
1 Outside of the Covered Countries;
2 If your Product, or the software it runs on, has been (a) opened,
modified, or repaired without Manufacturer’s authorisation, or (b)
repaired with unauthorised spare parts;
3 If your Product's serial number, the mobile accessory date code, or the
IMEI number has been removed, erased, defaced, altered or if these are
illegible in any way;
4 If you have not installed the latest software updates that are publicly
available for your Product within a reasonable time of their release; or
5 If you refuse to give possession of the Product to Manufacturer for
repair and investigation.
If this Warranty does not cover your Product or the service it requires and
you do not have a right to a repair or replacement under local law,
Manufacturer reserves the right to charge for the repair or replacement
of your Product, as well as a handling fee.
4. Limitation of Manufacturer’s liability
Subject to local law rights that cannot be excluded, Manufacturer shall
not be liable, either expressly or implicitly, for any
1 Damages or losses of any kind whatsoever resulting from or relating to
loss of, damage to, or corruption of, content or data or the recreation or
transfer thereof even if such loss, damage, or corruption was a result of
a Defect in your Product; and/or
2 Loss of profit, products or functionality, business, contracts, revenues
or anticipated savings, increased costs or expenses, or for any indirect,
consequential or special loss or damage, even if it is negligent. However
local law may give you additional remedies in damages that cannot be
excluded.
To the extent permitted by applicable law, Manufacturer’s liability under
this Warranty shall be limited to the purchase value of your Product.
The limitations in this clause 4 shall not apply in case of Manufacturer’s
negligence or intentional misconduct or in case of death or personal
injury resulting from Manufacturer’s proven negligence.
5. Other important notices
For further information on your Warranty, as well as information needed
to process your Warranty queries, please visit www.microsoft.com/
mobile/support/.
Please ensure your operator has removed any SIM-locks (or other
equivalent mechanisms that may lock your Product to a specific network
or operator) prior to delivering your Product for repair.
Your Product may contain country specific elements, including software.
The Warranty services available in a particular country may be limited to
the Products and country specific elements available in that country.
Also, if your Product has been re-exported from its original destination
to another country, your Product may contain country specific elements
that are not considered a defect under this Warranty even if it would not
be operational.
Microsoft Mobile Oy, Keilalahdentie 2-4, FIN-02150 Espoo, Finland
Australia: www.microsoft.com/en-au/mobile/warranty, Care: 1300 366
733 (national or premium rates may apply), www.microsoft.com/en-au/
mobile/contactus
New Zealand: www.microsoft.com/en-nz/mobile/warranty, Care:
0800 665 421 (national or premium rates may apply),
www.microsoft.com/en-nz/mobile/contactus
LIMITED WARRANTY CARD
To assist with your claim for Warranty please bring the original proof of
purchase, which clearly indicates the name and address of the seller, the
date and place of purchase, the product type and the IMEI or serial
number. In addition to the proof of purchase, for future reference, this
card is available for your retailer to record the information here to
support your claim for Warranty.
Device Model:
Date of Purchase:
Device IMEI:
Owner’s name:
Owner’s contact:
Retailer’s name:
Retailer’s address:
Retailer’s stamp
For Care support info, please visit www.microsoft.com/mobile/
support/.
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