Microsoft C3500, C4500G, C4500 User Manual

Operating Instructions

Troubleshooting

When the Machine Does Not Operate As wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding paper, Toner and Staples

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its

completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor.

This machine is equipped with a function that prevents making counterfeit bank bills. Due to this function the original images similar to bank bills may not be copied properly.

Colors on color keys or the color circle may differ slightly from the colors of actual copies.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine. Depending on which country you are in, certain units may be optional. For details, please contact your

local dealer. Two kinds of size notation are employed in this manual. With this machine refer to the inch version. For good copy quality, the supplier recommends that you use genuine toner from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts

other than genuine parts from the supplier with your office products.

Power Source

120 V, 60 Hz, 12 A or more. Please be sure to connect the power cord to a power source as shown above. For details about power

source, see p.120 “Power Connection”.

Trademarks

Microsoft

, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the

United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. PictBridge is a trademark. Other product names used herein are for identification purposes only and might be trademarks of their

respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows:

• The product name of Windows

95 is Microsoft® Windows 95.

98 is Microsoft® Windows 98.

• The product name of Windows® Me is Microsoft® Windows Millennium Edition (Windows Me).

• The product names of Windows Microsoft Microsoft Microsoft

• The product names of Windows Microsoft Microsoft

• The product names of Windows Server Microsoft Microsoft Microsoft

• The product names of Windows NT® 4.0 are as follows: Microsoft Microsoft

Windows® 2000 Advanced Server

Windows® 2000 Server

Windows® 2000 Professional

Windows® XP Professional

Windows® XP Home Edition

Windows ServerTM 2003 Standard Edition

Windows ServerTM 2003 Enterprise Edition

Windows ServerTM 2003 Web Edition

Windows NT® Server 4.0

Windows NT® Workstation 4.0

2000 are as follows:

XP are as follows:

2003 are as follows:

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, staples, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy/ Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

•Information

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

Note

❒ Manuals provided are specific to machine types.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

Manuals for This Machine ......................................................................................i

How to Read This Manual .....................................................................................1

Symbols .....................................................................................................................1

Names of Major Options ............................................................................................2

1. When the Machine Does Not Operate As wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

Checking Machine Status and Settings...............................................................5

When an Indicator to the Right of a Function Key is Lit ....................................8

When You Have Problems Operating the Machine.............................................9

When a Job is Not Performed.............................................................................14

2. Troubleshooting When Using the Copy Function

When a Message Appears...................................................................................19

When You Cannot Make Clear Copies ............................................................... 23

When You Cannot Make Copies As Wanted .....................................................25

When Memory is Full ...............................................................................................29

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume..........................................................................................31

When a Message Appears...................................................................................33

When You Cannot Send or Receive Fax Messages as Wanted.......................40

When Memory is Full ...............................................................................................43

If an Error Report is Printed................................................................................44

Turning Off the Main Power / In the Event of Power Failure............................45

When an Error Occurs Using Internet Fax ........................................................46

Error Mail Notification...............................................................................................46

Error Report (E-Mail)................................................................................................46

Server-Generated Error E-mail ................................................................................46

4. Troubleshooting When Using the Printer Function

When a Message Appears during Installation of the Printer Driver................47

Windows 95/98/Me...................................................................................................47

Windows 2000..........................................................................................................48

Windows XP, Windows Server 2003........................................................................48

Windows NT 4.0.......................................................................................................49

If USB Connection Fails ......................................................................................50

When a Message Appears...................................................................................51

Status Messages......................................................................................................51

Alert Messages ........................................................................................................52

Checking the Error Log ............................................................................................53

iii

When You Cannot Print.......................................................................................54

Other Printing Problems .....................................................................................57

When PictBridge Printing Does Not Work.........................................................63

5. Troubleshooting When Using the Scanner Function

When Scanning is Not Done as Expected ......................................................... 65

When You Cannot Send Scanned Files.............................................................66

When Stored Files Cannot be Accessed .................................................................66

When You Cannot Browse the Network to Send a Scan file ...................................66

When the TWAIN Driver Cannot be Started ............................................................66

When Stored Files Cannot be Edited.......................................................................67

When the Network Delivery Function Cannot be Used ............................................67

Operations are not possible when messages appear ..............................................67

When a Message is Displayed............................................................................68

When a Message is Displayed on the Control Panel...............................................68

When a Message is Displayed on the Client Computer...........................................75

6. Adding paper, Toner and Staples

Loading paper ......................................................................................................79

Loading Paper into the Paper Trays ........................................................................80

Loading Paper into the Large Capacity Tray (LCT) .................................................81

Changing the Paper Size.....................................................................................83

Changing the Paper Size in the Paper Tray.............................................................84

Adding Toner........................................................................................................89

Inserting Toner .........................................................................................................90

When Toner Remains ..............................................................................................91

Sending Faxes or Scanned Documents When Toner Has Run Out ........................91

Used Toner ..............................................................................................................91

Maintenance .........................................................................................................92

Adjusting the Color Registration...............................................................................92

Auto Color Calibration ..............................................................................................94

Adding Staples.....................................................................................................98

SR790 ......................................................................................................................98

Finisher SR3030 and Booklet Finisher SR3020.......................................................99

Booklet Finisher SR3020 (Saddle Stitch)...............................................................100

Replacing the Stamp Cartridge ........................................................................101

7. Clearing Misfeeds

Removing Jammed Paper .................................................................................103

Locating Jammed Paper ........................................................................................104

Removing Jammed Paper......................................................................................105

Removing Jammed Staples ..............................................................................111

SR790 ....................................................................................................................111

Finisher SR3030 and Booklet Finisher SR3020.....................................................112

Booklet Finisher SR3020 (Saddle Stitch)...............................................................113

Removing Punch Waste ....................................................................................114

Finisher SR3030 and Booklet Finisher SR3020.....................................................114

8. Remarks

Where to Put Your Machine ..............................................................................117

Machine Environment ............................................................................................117

Moving....................................................................................................................119

Power Connection..................................................................................................120

Access to the Machine...........................................................................................121

Maintaining Your Machine ................................................................................122

Cleaning the Exposure Glass.................................................................................122

Cleaning the Exposure Glass Cover ......................................................................123

Cleaning the Auto Document Feeder.....................................................................123

Cleaning the Dustproof Glass ................................................................................124

INDEX....................................................................................................... 125

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Auto Document Feeder → ADF

• Booklet Finisher SR3020 → Booklet Finisher SR3020

• Finisher SR3030 → Finisher SR3030

• Finisher SR790 → SR790

1. When the Machine Does Not Operate As wanted

This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains Indicators displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures.

x: Misfeed indicator Appears when a misfeed occurs.

See p.103 “Removing Jammed Paper”.

B: Add Paper indicator Appears when paper-out condition occurs.

See p.79 “Loading paper”.

D: Add Toner indicator Appears when toner runs out.

See p.89 “Adding Toner”.

d: Add Staple indicator Appears when staples run out.

See p.98 “Adding Staples”.

y: Empty Hole Punch Receptacle indicator

L: Service Call indicator Appears when the machine is malfunctioning or re-

M: Open Cover indicator Appears when the front cover, etc., is open.

Appears when the hole punch receptacle is full.

See p.114 “Removing Punch Waste”

quires maintenance.

When the Machine Does Not Operate As wanted

Panel Tone

The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed up. After cooling or being switched on, the

machine has fully warmed up and is ready for use.

Single short beep. Panel/screen input ac-

cepted.

Single long beep. Job completed. A Copier/Document Server Features

Four long beeps. Soft alert. The initial screen returns when the ma-

Four long beeps repeated five times.

Five short beeps repeated five time.

Soft alert. An original has been left on the expo-

Strong alert. The machine requires user attention be-

A control panel or screen key was pressed. Single short beeps are produced only when valid keys are pressed.

job has finished.

chine goes into energy-saving mode and when simplified display is cancelled.

sure glass, paper is empty, or the punch waste box is full.

cause paper has jammed, the toner needs replenishing, or other problems have occurred.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

Reference

For details about enabling or disabling beep alerts, see “The System Settings”, General Settings Guide.

Checking Machine Status and Settings

You can check the machine's system status.

❖ Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Toner]

Displays the amount of remaining toner.

• [No Staples]

Displays whether there are staples remaining or not.

• [Punch Receptacle Full]

Displays whether the hole punch receptacle is full.

• [Paper Tray]

Displays the paper type and size loaded in the paper tray.

• [Output Tray Full]

Displays whether the output tray is overloaded.

• [Original Misfeed]

Displays state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays state of and solutions for paper jams.

• [Cover Open]

Indicates whether front cover, duplex unit, etc., is open.

❖ Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk drive memory.

• [HDD File(s)]

Displays the total number of jobs stored in the hard disk drive.

• [Print Job(s)]

Displays the number of jobs for Hold print/Stored print/Locked print/Sample print.

• [Fax TX / RX File(s)]

Displays the number of TX standby files, Print memory lock files, Reception print files, and other files stored in the hard disk drive.

• [Memory Erase Status]

Displays the state of the memory data.

When the Machine Does Not Operate As wanted

❖ Machine Address Info

You can check the following items under [Machine Address Info]:

• [Fax No.]

Displays the machine's fax number.

• [H.323 Own Fax No.]

Displays the machine's alias telephone number.

• [SIP User Name]

Displays the machine's SIP user name.

• [Fax E-mail Account]

Displays the machine's fax e-mail account.

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

❖ Inquiry

You can check the following items under [Inquiry]:

• [Machine Repairs]

Displays the machine number and contact number that are required for service.

• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner, staples, etc., used on the machine.

Checking Machine Status and Settings

A On the control panel, press [System Status] on the control panel.

B Press each tab and check the contents.

C After checking the information, press [Exit]. The previous screen returns.

Note

❒ [No Staples], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper

Misfeed], and [Cover Open] appear only when these errors occur.

❒ For details about how to locate and remove misfeeds, see “Checking

Jammed Paper” or “Removing Jammed Paper”.

Reference

p.104 “Locating Jammed Paper”.

p.103 “Removing Jammed Paper”.

When the Machine Does Not Operate As wanted

When an Indicator to the Right of a Function Key is Lit

When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.

AQE037S

If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed” for the relevant function.

Following explain the main reasons the function key is lit.

Problem Cause Solution

Documents and reports do not print out.

The paper output tray is full.

There is no copy paper left.

Remove the paper from the tray.

Add more paper. See p.79 “Loading paper”.

An error has occurred. The function whose in-

dicator is lit is defective.

The machine is unable to connect to the network.

A network error has occurred.

Record the code number shown in the display and contact your service representative. See “When a Message displayed” of each chapter.

You can use other functions normally.

• Check the displayed message and take an appropriate action. See “When a Message displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit, even if you take the measures above, contact your service representative.

Reference

p.19 “Troubleshooting When Using the Copy Function”.

p.31 “Troubleshooting When Using the Facsimile Function”.

p.47 “Troubleshooting When Using the Printer Function”.

p.65 “Troubleshooting When Using the Scanner Function”.

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Important

❒ Check the contact address and Serial No. of Machine shown in the call service

message (L), and then contact your service representative.

Problem Cause Solution

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Printer} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

The main power indicator continues blinking and does not turn off when pressed.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

This occurs in the following cases:

• ADF is open.

• The machine is communicating with external equipment.

• The hard disk is active.

Wait a little longer.

Close ADF, and check if the machine is communicating with a computer.

The display is off. The machine is in Energy

Saver mode.

The display is off. The operation switch is

turned off.

Nothing happens when the operation switch is turned on.

Please wait.”

“ appears.

Please wait.”

“ appears.

The main power switch is turned off.

This message appears when you turn on the operation switch.

This message appears when you change the toner cartridge.

Press the {Energy Saver} key to cancel Energy Saver Mode. mode.

Turn on the operation switch.

Turn on the main power switch.

Wait for the machine to get ready.

When the Machine Does Not Operate As wanted

Problem Cause Solution

“Memory is full.

Do you want to store scanned file?

“

ing...

The user code entry screen is displayed.

The Authentication screen appears.

“

” appears.

Self check-

” appears.

You do not have the privileges to use this function.

” is displayed.

The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.

The machine is performing image adjustment operations.

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The use of the function is restricted to authenticated users only.

•Press [Store File] to store pages that

have been scanned. Delete unnecessary files with [Delete File].

•Press [No] if you are not storing pag-

es that have been scanned. Delete unnecessary files with [Delete File].

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

Enter the user code (up to eight digits), and then press [OK].

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Contact the administrator.

You do not have

“

the privileges to use this function.

displayed even though you have entered a valid user code.

An error message remains, even if misfed paper is removed.

Original images are printed on the reverse side of the paper.

” continues to be

This user code is not allowed to use the function selected.

• When a misfeed message appears, it remains until you open and close the cover as required.

• Paper is still jammed in the tray.

You may have loaded the paper incorrectly.

Press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished.

Clear misfed paper, and then open and close the front cover. see p.103 “Clearing Misfeeds”.

Load paper correctly. Place paper in the paper tray with the print side up. Load paper into the bypass tray with the print side down. See p.82 “OrientationFixed Paper or Two-Sided Paper”.

When You Have Problems Operating the Machine

Problem Cause Solution

Misfeeds occur frequently.

The tray's side fences may not be locked.

The tray's end fence may not be set properly.

Paper of undetectable size has been loaded.

There is a foreign object on the finisher tray.

The staple cartridge is not set correctly.

• Remove the paper. See p.103 “Removing Jammed Paper”.

• Check the side fences are locked. See p.83 “Changing the Paper Size”.

• Remove the paper. See p.103 “Removing Jammed Paper”.

• Check the end fence is set properly. See p.83 “Changing the Paper Size”.

• Remove the paper. See p.103 “Removing Jammed Paper”.

• When loading the paper of undetectable size, specify the paper size in “Tray Paper Size”. See “Paper Size: Tray 1-4”, General Settings Guide and “Copy Paper”, About This Machine.

• Remove the paper. See p.103 “Removing Jammed Paper”.

• Do not place anything on the finisher tray. It may cause a paper jam.

The Booklet Finisher SR3020 requires the saddle stitch stapler cartridge also. See p.98 “Adding Staples”.

Cannot print in duplex mode.

Authentication failed. The entered login user

Authentication failed. The machine cannot per-

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

[1 Sided Copy] is selected for Paper Type: Tray 1-4.

You cannot select duplex printing if the paper type is set to [OHP], [Thin Pa-

per], [Label Paper], [Thick Paper 2] or [Thick Paper 3].

name or login password is not correct.

form authentication.

You have tried to delete files without the authority to do so.

Select [2 Sided Copy] for Paper Type: Tray 1-4 See “Paper Size: Tray 1-4”, General Settings Guide.

Select a paper type that allows duplex printing. See “Paper Size: Tray 1-4”, General Settings Guide.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

When the Machine Does Not Operate As wanted

❖ Document Server

Problem Cause Solution

“

Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?

You forgot your password.

You cannot find out what is stored in a file.

” appears.

The number of scanned pages exceeds the capacity per file of the Document Server.

You cannot access a protected file without entering the password.

You may not be able to ascertain the contents of a file simply from the file name.

To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

Contact the administrator.

To delete the files stored in the document server, select [Delete All Files in Doc- ument Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See “Delete All Files in Document Server”, General Settings Guide.

You can switch the Select File screen between [List] and [Thumbnail] display to check the contents of the file. In list display, the file name, date and time of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See “Checking the Details of a Stored Document”, Copy/Document Server Reference.

Memory frequently becomes full.

The document server memory is full.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

• Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

When You Have Problems Operating the Machine

Problem Cause Solution

You want to check print quality before making a large print run.

Original is be-

“

ing scanned by another function. Please wait.

pears.

Cannot display

“

” ap-

preview of this page.

you can not check the thumb nail image.

” appears, and

You can print a single copy without specifying the setting again.

Copier or Scanner function is in use.

The image data may have been corrupted.

Check print quality by printing out only the first set using the {Sample Copy} key.

To cancel a job in progress, first press

[Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message

The Stop key was pressed.

“

Stop copying?

Pressing [Exit] displays the preview screen without a thumbnail.

” press [Stop].

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped po-

sitions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.

When the Machine Does Not Operate As wanted

When a Job is Not Performed

If you cannot execute a function, it may be that the machine is being held up by another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In certain cases, you can carry out another job (copier, document server, printer, scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Combination Chart

❖ Function Compatibility

The chart shows Function Compatibility when print priority is set to “Interleave”. See “Print Priority”, General Settings Guide.

: Simultaneous operations are possible.

: Operation is enabled when the relevant function key is pressed and re-

mote switching (of the scanner/external extension) is done.

: Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.

→ : Operation is performed automatically once the preceding operation ends. × : The operation must be started once the preceding operation ends. (Simul-

taneous operations are not possible.)

When a Job is Not Performed

Mode after you select Copy

Mode before you select

Operations

Copy

for Copying

Operations for Copying

×××

Stapling

* 1

→

* 1

Stapling

Sort

→

* 1

Facsimile Printer

Interrupt Copying

Operations for Copying

* 5

Transmission

Copying

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

* 2

Reception

Memory Transmission

Immediate Transmission

Memory Reception

* 2

Data Reception

Printing Received Data

Printing

Stapling

→

Scanner

Operations for Scanning

Scanning

* 2

TWAIN

Document Server

Scanning

Operations for Document Server

* 2

Scanning a Document to Store in Document Server

DeskTopBinder

Web Document Server

Printing from Document Server

Sending a Facsimile from Document Server

Printing

* 4

Sort

Operations for Copying

Copying

Interrupt Copying

Transmission Operation/Manual Reception

Facsimile

Operation

Scanning an original for Memory Transmission

Transmission

→

×××× × ×××

×××× × → →→ ×××→ →

×× ×

ЧЧЧЧЧЧЧ ×

* 2

××××

* 2

When the Machine Does Not Operate As wanted

Mode after you select Copy

Mode before you select

Operations for Copying

Memory Transmission

Facsimile

Stapling

Interrupt Copying

Sort

Operations for Copying

Facsimile Printer

Transmission

Copying

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

* 3

Reception

Memory Transmission

Immediate Transmission

Memory Reception

Printing Received Data

Data Reception

Printing

Stapling

Scanner

Operations for Scanning

Scanning

TWAIN

Document Server

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

DeskTopBinder

Web Document Server

Printing from Document Server

Sending a Facsimile from Document Server

Printing

→

Immediate Transmission

Transmission

Memory Reception

Printing Received Data

Reception

Data Reception

Printer

Printing

Stapling

Operations for scanning

Scanner

Scanning

ЧЧЧЧЧЧЧ

→

* 5

* 2

* 3

×××× →

* 2

→→→

→→

* 4

××

×××

* 2

When a Job is Not Performed

Mode after you select Copy

Mode before you select

TWAIN

Scanning

Operations for Copying

ЧЧЧЧЧЧЧЧЧ ЧЧЧЧЧ

Stapling

Interrupt Copying

Sort

Operations for Copying

Facsimile Printer

Transmission

Copying

Transmission Operation/Manual Reception Operation

Scanning an Original for Memory Transmission

Reception

Memory Transmission

Immediate Transmission

Memory Reception

Printing Received Data

Data Reception

Printing

Stapling

Scanner

Operations for Scanning

Scanning

TWAIN

Document Server

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

DeskTopBinder

Web Document Server

Printing from Document Server

Sending a Facsimile from Document Server

Printing

Operations

×××

for Document Server

Scanning a Document to

Document Server

Store in Document Server

×× × ×

××××

* 2

Printing from Document Server

* 4

Printing from Document Server

DeskTopBinder

Sending a Facsimile

* 4

→

from Document Server

Printing

* 4

Web Document Server

When the Machine Does Not Operate As wanted

Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] key appears.

You can scan a document after the preceding job documents are all scanned.

Operation is possible when extra lines are added.

During stapling, printing automatically starts after the current job.

Stapling is not available.

Simultaneous operation become possible after you press [New Job] key.

During parallel reception, any subsequent job is suspended until the receptions are completed.

Note

❒ Stapling cannot be used at the same time for multiple functions.

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display Mode”. For setting of Printing Priority Function, see “Print Priority”, General Settings Guide.

❒ When Booklet Finisher SR3020, Finisher SR3030 or SR790 is installed on the

machine, you can specify the output tray where documents are delivered. See “Output tray settings”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

2. Troubleshooting When Using the Copy Function

This chapter explains likely causes of and possible solutions for copier function problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ For messages that are not listed here, see p.9 “When You Have Problems Op-

erating the Machine”.

Message Cause Solution

Cannot detect original size.

Check original orientation.

Check paper size.

Rotate Sort is not available with this paper size.

Duplex is not available with this paper size.

Improper original is placed.

Original is not placed. Place your originals.

Original is not placed in a proper orientation.

Improper paper size is set.

A size of paper for which Rotate Sort is not available is selected.

A paper size not available in Duplex mode has been selected.

Select paper manually, not in Auto Paper Select mode, and do not use Auto Reduce/Enlarge function. See “Sizes difficult to detect”, Copy/Document Server Reference.

Place the original on the exposure glass. See “Placing Originals on the Exposure Glass” and “Sizes difficult to detect”, Copy/Document Server Reference.

Change the orientation of the original.

If you press the {Start} key, copy will start onto the selected paper.

Select the proper paper size. See “Sort”, Copy/Document Server Reference.

The following paper sizes are available for Duplex mode: A3L, B4L, A4KL, B5KL, A5K, 11”×17”L, Legal

/2”×14”)L, 81/4”×14”L, Letter

/2”×11”)KL, Executive

/4”×101/2”)KL, F/GL (8”×13”)L,

Foolscap (8”×13”)L, Folio

/4”×13”)L, 11”×15”L, 10”×14”L,

(8 8”×10”L, 8KL, 16KKL. Select one of these sizes.

Troubleshooting When Using the Copy Function

Message Cause Solution

Cannot punch this paper size.

The Punch function cannot be used with paper size selected.

The following paper sizes are available for Punch mode:

• 2 holes:

A3L, B4L, A4KL, B5KL, A5KL,

11”×17”L, Legal(8

/4”×14”L, Letter(81/2”×11”)KL,

8 Half Letter (5

/4”×101/2”)KL, F/GL (8”×13”)L,

Foolscap (8

/4”×13”)L, 11”×15”L, 10”×14”L,

/2”×14”)L,

/2”×81/2”)L, Executive

/2”×13”)L, Folio

8”×10”L, 8KL, 16KKL. Select one of these sizes.

• 3 holes:

A3L, B4L, A4K, B5K, 11”×17”L,

Letter(8 (7

/2”×11”)K, Executive

/4”×101/2”)K, 11”×15”L,

10”×14”L, 8KL, 16KK. Select one of these sizes.

• 4 holes: Metric version: A3L, B4L, A4K, B5K, 11”×17”L,

Letter(8 (7

/2”×11”)K, Executive

/4”×101/2”)K, 11”×15”L, 8KL,

16KK. Select one of these sizes.

Narrow 2 × 2 version: A3L, B4L, A4

17”L, Legal(81/2”×14”)L,

11”

/4”×14”L, Letter(81/2”×11”)

8 Half Letter (5

/4”×101/2”)

Foolscap (8

/4”×13”)L, 11”×15”L, 10”×14”L,

(8 8”

10”L, 8KL, 16K

, B5

, A5

/2”×81/2”)L, Executive

, F/GL (8”×13”)L,

/2”×13”)L, Folio

. Select one

of these sizes.

Cannot staple paper of this size.

Stapling capacity exceeded.

Maximum number of sets is nn.

(A figure is placed at n.)

The Staple function cannot be used with paper size selected.

The number of sheets per set is over the staple capacity.

The number of copies exceeds the maximum copy quantity.

Select a paper size that can be used in Staple mode. See “Supplementary Informations”, Copy/Document Server Reference.

Check the stapler capacity. See “Supplementary Informations”, Copy/Document Server Reference.

You can change the maximum copy quantity. See “Max. Number of Sets”, General Settings Guide.

When a Message Appears

Message Cause Solution

File being stored exceeded max. number of pages per file. Copying will be stopped.

Magazine or Booklet mode is not available due to mixed image mode.

You do not have the privileges to use this function.

Authentication has failed.

The scanned originals have too many pages to store as one document.

You selected the Magazine or Booklet function for originals scanned using different functions, such as copy and printer.

This user code is not allowed to use the function selected.

The entered login user name or login password is not correct.

Press [Exit], and then store again with an appropriate number of pages.

Make sure originals for the Magazine or Booklet function are scanned using the same function.

Contact the administrator.

If the message continues to be displayed and you cannot switch the screen, press the {Energy Saver} key. Confirm that the display goes off, and then press the {En- ergy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished.

Inquire the user administrator for the correct login user name and login password.

Authentication has failed.

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

Orig. is being scanned by another function. Please wait.

The machine cannot perform authentication.

You have tried to delete files without the authority to do so.

Document Server or Scanner function is in use.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

To cancel the job in process, press [Exit], and then press the {Document Server} or {Scanner} key. Next, press the {Clear/Stop} key. When the message “

The Clear / Stop key was pressed. Are you sure you want to stop scanning?

” appears, press [Cancel].

Troubleshooting When Using the Copy Function

Message Cause Solution

Please wait.

The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Reference

p.9 “When You Have Problems Operating the Machine”

+ 106 hidden pages

Microsoft C3500, C4500G, C4500 User Manual

Introduction

Important

Power Source

Trademarks

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

Names of Major Options

Indicators

Panel Tone

Checking Machine Status and Settings

When an Indicator to the Right of a Function Key is Lit

When You Have Problems Operating the Machine

When a Job is Not Performed

When a Message Appears