Microsoft 1129 Users Manual

POLLOCK

4R1

7/1 8/ 07

Zune Product

Guide

Read this guide for important safety and health information and the terms of the Limited Warranty that cover the Zune device that you have purchased.

This document includes important information about several Zune produc ts. Refer to the sections lis ted below that apply to the features of your device.

This s ymbol identies safety and heal th messages in

this Product Guide and other product manuals.

Table of Contents

Important Safety Information 4

Zune and Zune Headphones 4

Zune Device 7

All Zune Products 8

Zune and Zune AC Adapter 9

Zune, Zune Wireless Remote, and Zune FM Transmitter/Charger with AutoSeek 9

Disposal of Waste Electrical and Electronic Equipment 10

Warranty - United States 11

Warranty - Canada 17

Extended Warrant y 23

Digital Rights Management 23

Patent Information 23

Troubleshooting 23

Customer Support 24

For Customers in the United States 24

Impor tant Safety Information

Read these inst ructions. Keep these instruc tions. Heed all warnings and follow all instructions. Do not use near water. Clean only w ith dry cl oth. Use in accor dance with the manuf acturer ’s instructions. Do not use near any heat sources such as radiators, heat

registers, s toves, or other apparatus (including ampli ers)

that produce heat.

Only use attachments/acces sories specied by t he

manufacturer. Unplug this product during lightning storms or when

unused for l ong periods of time.

Refer all servicing to quali ed personnel . Servicing is

required w hen the product has been damaged in any way, such as the AC adapter is damaged, liquid has been spilled into the product, the product has been exposed to rain or moisture, does not operate normally, or has been dr opped.

WARNING To reduce the risk of re or shock, do not expose

this product to r ain or moisture.

Zune and Zune Headphones

Hearing Loss

Zune can be loud enough to permanently damage y our hearing. To protect your hearing when using Zune:

Keep the Volume Low

Set the volume loud enough to hear clear ly in quiet surr oundings, and no louder.

Do not increase the volume after you s tart listening. » Your ear s can adapt over time so that high vol ume sounds normal, but the high volume may still damage your hearing.

Do not increase the volume to block out outside noise. » The combination of outside noise and sound from your headphones can damage your hearing. Sealed or noise-canceling headphones can reduce outside noise so that you don’t have to turn up the volume.

If you c an’t under stand someone nearby speaking normally, turn down the vol ume. Sound t hat drowns out normal speech can damage your hearing. Even with sealed or noise-canceling headphones, y ou should be able to hear nearby people speak .

Minimize Your Time Listening to Loud Sound

The more time you spend exposed to loud sound, the more likely you are to damage your hearing. The louder the sound, the l ess time it t akes to damage hearing.

Minimize your time lis tening to loud sound. A t » maximum volume, listening to music on Zune with Zune Headphones can permanently damage your hearing in 15 minutes.

Even l ower volumes can damage hearing if you are » exposed for many hours.

All of the sound that you are exposed to during a day » adds up. If you are exposed to other loud sound, it takes les s time listening to Zune at high vol umes to caus e hearing damage.

To safely use Zune with no t ime limit, keep the volume » low enough that you can c arry on a conversation w ith people nearby.

Replacement Headphones May Be Louder

Other headphones may be louder than Zune Headphones, even if the volume control setting is the same. W hen you change headphones, alway s reset the volume st arting from a low level .

Be Aware of Hearing Loss Symptoms

Stop using Zune and have your hearing checked if:

You experience any hearing l oss. » You hear ringing in your ear s. »

Your speech sounds mufed. » Sound seems dull or at. »

It is a good idea to have your hear ing checked regularly by an audiologist. For more inf ormation, see www.zune.net/health.

Be Aware of Your Surroundings

Do not use Zune Headphones or watch v ideos while driving,

cycling , or walking near t rafc. Avoid adjus ting Zune FM

transmitter control s while driving. It is saf est to adjust the control s while stopped or have a pas senger adjust them.

Always keep the volume low enough to hear people talking

and sounds that might indicate danger, like re alar ms.

Avoid Infections with Zune Headphones

Dirty Zune Headphones can lead to ear infections. Clean your headphones frequently with an antisept ic, such as isopropyl alcohol. If the headphones cause irritation, stop using them. This coul d be a sign of inf ection, or lead to infection.

Zune Device

Battery Safety

The Zune device cont ains a built- in batter y, improper use of w hich may result in explosion. Do not heat, open, puncture, mutilate, or dispose of the produc t in re. Do not le ave Zune in direct sunl ight for an extended period of time, which could cause melting or battery damage.

Boarding Aircraft

Before boarding any aircraf t or packing a Zune w ireless device in luggage that wil l be checked, turn the pr oduct of f.

This w ireless device can transmit radio fre quency (RF)

energy, much like a c ellular telephone, when the w ireless device is turned on. Turn o ff Zune wireless when using the

Zune device in ight. To do this , go to Settings, select

Wireles s, and then select Of f.

Photosensitive Seizures

A very small per centage of people may experience a seizure when ex posed to certain visual images, including

ashing light s or patterns that ma y appear in video games.

Even peopl e who have no history of seizures or epilepsy may have an undiagnosed condition that can c ause these “photosensitive epil eptic seizure s” while watching video games.

Thes e seizures may have a variety of s ymptoms, including lightheadedness, alt ered vision, eye or face twitching, jerk ing or shaking of arms or l egs, disorientation, conf usion, or momentary loss of awareness. Seizures may al so cause loss of consciousness or conv ulsions that can lead to injur y from falling down or str iking near by object s.

Immediately st op playing and consult a doc tor if you experience any of these symptoms. Par ents should watch for or ask their children about the above symptoms— children and teenagers are more likely than adul ts to experience these seizures . The risk of photosensitive epileptic seizure s may be reduced by t aking the f ollowing precautions:

Sit farther from the TV screen. »

Use a smaller TV screen. » Play in a wel l-lit room. » Do not play w hen you are dr owsy or fatigued. »

If you or any of your relatives have a his tory of seizures or epilepsy, consult a doctor before playing.

All Zune Products

WARNING!

Failure to properly set up, use, and care for this produc t can increase the risk of serious injury or death, or damage to the device or devices. Read this guide and keep al l printed guide s for futur e reference. For replacement guides or cont act infor mation, go to www.zune.net/support.

Do Not Attempt Repairs

Do not attempt to take apart, open, serv ice, or modi fy the product , accessories, or po wer supply. Doing so coul d pres ent the risk of electric shock or o ther hazard. Any evidence of any attempt to open and/or modif y the device, including any peeling, puncturing, or removal of any of the labels, will void the Limited Warr anty.

Refer all servicing to quali ed personnel . Servicing is

required w hen the product has been damaged in any way, such as the AC adapter has been damaged, liquid has been spilled into the product, the product has been exposed to rain or other types of mois ture, the product does not operate normally, or the product has been dropped.

Heed all warnings and follow all instructions.

Do Not Use Near Water

Do not use this product near water. To reduce the risk of re

or shock, do not ex pose this product to rain or other types of moisture.

Cable and Cord Safety

Arrange all cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or wal k through the area. Do not allow children t o play with cables and cords.

Usage and Cleaning

Use in accor dance with these ins tructions. Do not use near any heat sources. Only use attachments/

accessories specied by Microsoft.

Clean only w ith dry cl oth.

Zune and Zune AC Adapt er

AC Powered Devices

Thes e precaut ions apply to all products that plug into a standard wall power outlet .

Failure to take the fol lowing pr ecautions can result in

serious injury or death fr om electric shock or re or in

damage to the device. To selec t an appropr iate power source for your device:

Use only the power s upply unit that came wi th your » device or that you received from an authorized repair center.

Do not use non -standard power s ources, such as » gener ators or inverters, even if the vol tage and frequenc y appear accept able. Only use AC power prov ided by a standard wall outlet.

Zune, Zune Wireless Remote , and Zune FM Transmitter/C harger wi th AutoSeek

To prevent vehicle batter y drain, dis connect the Zune Car Pack ’s FM transmitter/charger from your vehicle’s power outl et when you won’t be using the transmit ter for a long period of time.

Caution: Exposure to Radio Frequency Radiation

To comply w ith FCC RF exposure compl iance requirement s, this device mus t not be co-loc ated or oper ating in conjunct ion with any other antenna or tran smitter.

Caution: Exposure to Perchlorate Material

The Zune wireless remote batter y contains perchlorate material—special handling may apply. See

www.dtsc.ca.gov/hazardouswaste/perchlorate.

Disposal of Waste Electrical and Electronic Equipment ( WEEE) in the European Union and Other Countries with Separate Collection Systems

This s ymbol on the product or its packaging means that this product must not be disposed of with your hous ehold was te. Instead, it is

your responsibility to hand this over to an applicable collection point for the recycling of el ectrical and electronic equipment. This separate collection and recycling will help to conserve natural resources and prevent potential negative cons equences f or human health and the environment , which inappropriate dis posal could caus e due to the possible presence of hazardous subs tances in electrical and electronic equipment . For more informat ion about where to drop o ff your electrical and electronic was te, please contact your l ocal city/

municipalit y ofce, y our household waste disposal ser vice,

or the shop where you purchased this product. Contact weee@microsoft.com for addit ional information on WEEE.

Warranty – United States

PLE ASE RE AD THIS LIMITED WARRA NTY CAREF ULLY TO UNDERS TAND YOUR RIGH TS AND OBLIGATIONS!

LIMITED WARRANTY

The term “Zune Product ” means the Microsof t Zune device,

including (when consider ed as a whole) the Micros oft

sof tware embedded in microproce ssors within the Zune and Zune-compatible hardware manufactured by or for Microsoft, whether included with the Zune device or purchased separately. Us e of the Zune Product const itutes acceptance of t hese terms and conditions. If you choose not to accept these terms and condit ions, return the unused Zune Product in its original packaging within 5 days a fter purchase.

A. WARR ANTIE S.

1 Year Express Warranty. » Subject to the terms

and conditions o f this Limited Warranty, Microsof t

warrants to you only (the or iginal purchaser), that

under normal use and ser vice, the Zune Product will subs tantial ly conform wit h the accompany ing printed user instruction material s for a period of 1 year starting as of the date of your sales r eceipt (the

“Warranty Period”).

Implied Warranty. » You may al so have an implied warrant y and/or condition under the l aws of some jurisdic tions, which is hereby limited to the duration o f the War ranty Period. Some jurisdic tions do not allow limitat ions on how long an implied warranty or condition las ts, so the f oregoing limitation ma y not apply t o you.

As to any defects discovered after the Warrant y » Period, there is no warranty or condition of any k ind.

B. OBTAINING WA RRAN TY SERVICE.

To recei ve instr uctions f or obtaining repair or replacement warranty serv ices you must sign in at www. zune.net/repair.

You must al so:

Submit proof of purch ase in the form of a bona de, » dated bill of sale, receipt, or invoice (or a c opy)

evidencing that your request f or service is made within the War ranty Period.

Foll ow Microsoft’s shipping and other inst ruction s if » it determines that al l or part of your Zune Product requires r eturn for r epair or replacement. To obtain the warrant y service, you must take or deliver the Zune Product in suit able packaging that prov ides an adequate degree of protection against damage during transit to the location specied by Microsoft. Except as otherwise requir ed by legislat ion in your jurisdic tion, cos ts associated with transport ( including

packaging) for warrant y service shall be at your

expense.

Dele te or remove any l es or data you cons ider private » or condential prior to sending the Zune Product to

Microsoft.

Failure to follow the above instructions may result in delays, cause you to incur addi tional charge s, or may void your warranty.

C. EXCLUSI VE REMEDY.

During the Warranty Period and subject to applicable law, Microsoft will , at its option and as your exclusi ve remedy for breach of this Limited Warranty or any implied warranties:

Repair or replac e a defective Zune Pr oduct, or » Foll owing return of your Z une Product, make payment »

to you f or the allowable damages that y ou incur in

reas onable reliance but only up to the amount of the purchase price that you paid for your Zune Pr oduct. This r efund may include a deduct ion for depr eciation based on your actual use.

Any replacement parts or Zune Product will be new » or ref urbished or ser viceably used, comparable in func tion and per formance to the original part or Zune Product , and warranted f or the remainder o f the original Warranty Period or 30 days f rom the date of shipment of the Zune Produc t back to you, whichever is longer.

YOU AGREE TH AT MICROSOFT IS NOT LI ABLE TO » YOU FOR A NY LOSS OF YOUR DATA OR CONT ENT RESULTING FROM MICROS OFT’S REPAIR OR REPL ACEMENT OF YOUR Z UNE PRODUC T.

After the Warrant y Period has expired, Micr osoft ma y » charge you a f ee for its effort s to diagnose and /or service any Zune Produc t-relat ed problems.

Microsoft will us e commercially reasonable effort s to » diagnose and attempt to correct, or suggest solutions for, Zune Product defects that are co vered by this Limited Warran ty. MICROSOFT DOES NOT PROVIDE AN Y WARR ANTIES REGARDING IT S WARRAN TY SERV ICES AND, E XCEPT FOR T HE PRECEDING SEN TENCE,

DISCLA IMS ALL DUTIES (IF ANY ) OF WORKMANLIKE

EFFORT OR OF L ACK OF NEGL IGENCE.

D. NO OTHER WARRA NTIES .

The express warranty stated in Section A is the only express warrant y made to you and is pr ovided in lieu of all

other expres s or implied warranties and conditions (if any)

including any created by any other documentation or packaging. No other warr anties or condi tions are made

with respect to the Zune P roduct or t he warranty services by any per son, including but not limited to Microsoft and its suppliers. No inf ormation (oral or written) or suggestions given by Microsoft, it s agents

or suppliers, or its or their employees, shall create

a warr anty or condition or e xpand the scope of this Limited Warranty. Also, there is no w arranty or condition

of title, quiet enjoyment, or non-infringement in the Z une Product . You may have greater rights exis ting under legisla tion in your juris diction. Where any term of this Limited Warranty is prohibited by such laws, it shall be null and void, but the remainder of the Limited Warrant y shall remain in full force and ef fect.

E. EXCLUSIONS FROM L IMITED WA RRAN TY.

This L imited Warranty shall not apply and Microsof t has no liability under this Limited Warr anty if the Zune Product:

suf fers scratches, crack s, or other cosmetic damage as » a result of normal wear and tear and/or accident

or abuse;

is used with non-Microsoft hardwar e product s or » sof tware not licensed by Microsoft (including but not

limited to adaptors and power supply s ources) or which are other wise not compatible;

is used for commercial purposes (including rental »

or lease); is modied or tampered; »

is damaged by Act s of God, power sur ge, misuse, » abuse, negligence, accident , wear and tear, mishandling, misapplicat ion, intrusion of or exposure to liquids , or other causes unrelated to defec tive

materials or workmanship; serial number is defaced, altered, or removed; » is damaged by programs, data, viruses, or les, or »

during shipments;

is not used in accordance with the accompanying »

documentation and use ins tructions; or is opened, disas sembled, rep aired, modied, or altered »

by other than Microsoft a uthoriz ed repair centers.

This L imited Warranty does not c over your da ta or any separate sof tware or content whether or not packaged or included w ith the Zune Product, or any Zune accessories or peripheral dev ices that are not manufactured by or f or Microsoft.

F. EXCLUSION OF CONSEQUEN TIAL, INCIDEN TAL, AND CER TAIN OTHER DA MAGES and LIMITATION OF LI ABILI TY.

TO THE FULL E XTENT A LLOWED BY LAW, MICROSOFT IS NOT LIA BLE FOR ANY:

(i) CONSEQUEN TIAL OR INCIDENTAL DAMAGES ; (ii) DAMAGES OR LOSS OF ANY NATURE W HATSOEVER

RELATING T O LOST PROFIT S, LOSS OF DATA OR PRIVACY OR CONFIDENTIALI TY, ANY INABILIT Y TO USE ALL OR PART OF THE ZUNE PRODUCT, PERSONA L INJURY, OR ANY FAILURE TO MEE T ANY DUT Y (INCLUDING BU T NOT LIMIT ED TO ANY

LACK OF NEGLIGENCE OR OF WORKMA NLIKE EFFORT ); OR (iii ) INDIRECT, SP ECIAL, OR PUNI TIVE DAMAGES ARISING

OUT OF RELATING IN ANY WAY TO THE ZUNE PRODUC T. THE FOREGOING APPLIES EVEN IF MICROSOF T OR ANY

SUPPLIER OR AGENT HA S BEEN ADVISED OF THE

POSSIBILIT Y OF SUCH LOSSES OR DAMAGES; E VEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGL IGENCE), STRICT

OR PRODUCT LIA BILITY, MISREPRESENTATION OR O THER

REA SON; AND E VEN IF ANY REMEDY FAIL S OF ITS

ESSENTIAL PURP OSE. Some jurisdictions do not allow the excl usion or limitation of incidental or consequential damages, s o the above limitations or excl usions may not apply t o you.

G. ADDITIONAL CONDITIONS.

The soft ware developed for the Zune Produc t is » licensed to you, not sold. You are licen sed to use such sof tware only in your Zune P roduct and you ma y not reverse engineer it , except as expressly permitted by applicable law not withstanding this limitation.

You are solely responsible f or your compliance with »

applicable copyr ight laws in your use of music and video content w ith the Zune Product .

Your Zune Product and its internal components are » new pursuant to indus try standar ds, unles s otherwise indic ated on the Zune Pr oduct ret ail packaging as “Refurbished”.

You agree to comply with all applicable export l aws » and regulations if you export the Product outside of the United States.

This L imited War ranty applies to th e original p urchaser » only an d may not be as signed or tr ansfer red. However, some juris diction s extend t he protec tion of implied warr anties to s ubsequen t consumer s and there fore this limi tation ma y not apply to y ou.

H. GOVER NING LAW.

This L imited Warranty is valid only in the United States of Amer ica. The laws of the State of Washington, U.S. A., will apply t o this Limited Warranty.

I. QUE STIONS?

Please see ww w.zune.net/support .

This L imited Warranty gi ves you specic l egal rights, and

you may als o have other rights which vary from jurisdic tion to jurisdiction.

Warranty - Canada

PLE ASE RE AD THIS LIMITED WARRA NTY CAREF ULLY TO UNDERS TAND YOUR RIGH TS AND OBLIGATIONS!

LIMITED WARRANTY

The term “Zune Product ” means the Microsof t Zune device,

including (when consider ed as a whole) the Micros oft

A. WARR ANTIE S.

1 Year Express Warranty. » Subject to the terms and

conditions of this Limited Warrant y, Microso ft warrants to you, that under normal use and serv ice, the Zune Product wil l substantially conform with the accompanying printed user instruct ion materials for a period of 1 year st arting as of the date of your s ales

receipt (the “ Warrant y Period” ). Excep t where

prohibited by l aw, this warrant y is non-t ransferable and is limit ed to the original purchaser.

Implied Warran ty. » You may al so have an implied warrant y and/or condition under the l aws of some jurisdic tions, which is hereby limited to the duration o f the War ranty Period. Some jurisdic tions do not allow limitat ions on how long an implied warranty or condition las ts, so the f oregoing limitation ma y not apply t o you.

As to any defects discovered after the Warrant y

Period, there is no warranty or condition of any k ind.

B. OBTAINING WA RRAN TY SERVICE.

To recei ve ins truct ions fo r obtain ing repa ir or repl aceme nt warr anty s ervi ces you mu st sign i n at ww w.zune .net /repai r.

You must al so:

Submit proof of purch ase in the form of a bona de, » dated bill of sale, receipt, or invoice (or a c opy)

evidencing that your request f or service is made within the War ranty Period.

packaging and insurance) for warranty serv ice shall be

at your expense.

Dele te or remove any l es or data you cons ider private » or condential prior to sending the Zune Product to

Microsoft.

Failure to follow the above instructions may result in delays, cause you to incur addi tional charge s, or may void your warranty.

C. EXCLUSI VE REMEDY.

During the Warranty Period and subject to applicable law, Microsoft will , at its option and as your exclusi ve remedy for breach of this Limited Warranty or any implied warranties and conditions, f ollowing the r eturn of your Zune Product to Microsoft for warrant y service:

Repair or replac e a defective Zune Pr oduct, or » Refund to you the purchase price you paid for your »

Zune Product. This r efund may include a deduct ion for depreciation b ased on your actual use.

Unless prohibited by law, any replacement parts or repl acement Zune Produc t will be new, refurbished or serviceably used and will be comparabl e in function and performance to the original part or model of Zune Product. The repaired and/or replaced part s or Zune Product w ill be warranted for the remainder of the or iginal Warrant y Period or 30 days f rom the dat e of shipment of the Zune Product back to you, whichever is longer. Where requir ed by applicable law, the original Warrant y Period will be deemed to be extended for the period of time equal to the time which t he Zune Product was in Microsof t’s possession.

YOU AGREE TH AT MICROSOFT IS NOT LI ABLE TO YOU FOR ANY L OSS OF YOUR DATA OR CONTENT RESULTING FROM MICROSOF T’S REPAIR OR REPLA CEMENT OF YOUR ZUNE PRODUCT.

After the Warrant y Period has expired, Micr osoft ma y charge you a f ee for its effort s to diagnose and /or ser vice any Zune Product-relat ed problems.

Microsoft will us e commercially reasonable effort s to diagnose and attempt to correct, or suggest solutions for, Zune Product defec ts that are covered by this Limited Warranty. MICROSOF T DOES NOT PROV IDE ANY EXPRESS WARR ANTIES OR CONDITIONS REGA RDING ITS WARR ANTY SERV ICES AND, E XCEPT FOR T HE PRECEDING SEN TENCE,

DISCLA IMS ALL DUTIES (IF ANY ) OF WORKMANLIKE EFFORT

OR OF LACK OF NEGLIGENCE.

D. NO OTHER WARRA NTIES .

The express warranty stated in Section A and the e xpress warrant y regarding the Micro soft warranty serv ices in Section C are the only express warranties made to you, and to the maximum extent permit ted by law Microsoft disclaims all other warranties and conditions, express, statutory, implied or collateral, incl uding any created by any other documentation or packaging. No other warranties or conditions ar e made with r espect to the Zune Product or the warranty s ervices by any person, including but not limited to Microsoft and its supplier s.

No inf ormation (oral or written) or suggestions given

by Microsoft, it s agents or suppliers, or its or their employees, shall crea te a warran ty or condi tion or expand the scope of this Limit ed Warranty. Al so, there

is no warran ty or condi tion of tit le, quiet enjoyment , or noninfr ingement in the Zune Produc t. You may have greater rights ex isting under legislat ion in your jurisdiction. W here any term of this Limited Warrant y is prohibited by such laws, it shall be nul l and void, but the remainder of the Limited Warranty shall remain in full force and ef fect.

E. EXCLUSIONS FROM L IMITED WA RRAN TY.

This L imited Warranty shall not apply and Microsof t has no liability under this Limited Warr anty if the Zune Product:

suf fers scratches, crack s, or other cosmetic damage as » a result of normal wear and tear and/or accident or

abuse;

is used with non-Micros oft hard ware products or » sof tware not licensed by Microsoft (including but not

limited to adaptors and power supply s ources) or

which are other wise not compatible, except wher e this

restriction is prohibited by applicable law; is use d for comm ercial pu rposes ( includi ng renta l or lease) ; » is modied or tampered; »

materials or workmanship; serial number is defaced, altered, or removed; » is damaged by programs, data, viruses, or les, or »

during shipments;

is not used in accordance with the accompanying »

documentation and use ins tructions; or is opened, disas semble d, repaired, mo died, or alter ed by »

othe r than Micr osoft au thorized rep air centers.

This L imited Wa rrant y does not c over your d ata or any s eparate sof tware o r conten t whether o r not pack aged or incl uded wi th the Zu ne Produ ct, or any Z une acce ssorie s or periph eral dev ices that a re not man ufactu red by or fo r Micros oft.

F. EXCLUSION OF CONSEQUEN TIAL, INCIDEN TAL, AND CER TAIN OTHER DA MAGES and LIMITATION OF LI ABILI TY.

TO THE FULL EST EXTENT ALL OWED BY LAW, MICROSOF T IS NOT LIABLE FOR ANY:

(i) CONSEQUEN TIAL OR INCIDENTAL DAMAGES ; (ii) DAMAGES OR LOSS OF ANY NATURE W HATSOEVER

LACK OF NEGLIGENCE OR OF WORKMA NLIKE EFFORT ); OR (iii ) INDIRECT, SP ECIAL, OR PUNI TIVE DAMAGES ARISING

OUT OF RELATING IN ANY WAY TO THE ZUNE PRODUC T. THE FOREGOING APPLIES EVEN IF MICROSOF T OR ANY

SUPPLIER OR AGENT HA S BEEN ADVISED OF THE

POS SIBILIT Y OF SUCH LO SSES OR DA MAGES; EVEN IN TH E EVENT OF FAULT, TOR T (INCLUDI NG NEGLIGE NCE), ST RICT OR PROD UCT LIA BILIT Y, MISREPRESENTAT ION OR OTHE R REASO N;

AND E VEN IF AN Y REMEDY FAI LS OF ITS E SSENTI AL PURPO SE. Some juris diction s do not all ow the excl usion or limit ation of incident al or conse quential d amages, s o the above l imitat ions or exc lusions m ay not apply t o you.

G. ADDITIONAL CONDITIONS.

The soft ware incl uded in the Zune Produc t is licensed » to you, not sold. You are licensed to use such soft ware only in your Zune Produc t and you may not rev erse engineer it, except as expres sly permitted by applicable law not withstanding this limitation.

You are solely responsible f or your compliance with »

applicable laws, incl uding copy right laws, in your use of music and v ideo content wi th the Zune Product.

Your Zun e Produc t and its in ternal c omponent s are new » purs uant to in dustr y standa rds, unl ess othe rwise i ndicat ed on the Z une Prod uct reta il packag ing as “Re furbis hed”.

This L imited Warran ty appli es to the origina l purchas er » only an d may not be as signed or t ransfe rred. How ever, some j urisdic tions ex tend the pr otecti on of warra nties and condit ions to sub sequent consu mers and theref ore this l imitat ion may not ap ply to you.

H. GOVER NING LAW.

This L imited Warranty is valid only in Canada. E xcept where prohibited by l aw, the laws of the State of Washington , U.S. A. will apply to this L imited Warranty.

I. QUE STIONS?

Please see ww w.zune.net/support or wri te to: ZUNE Attn: Warranty Microsoft Corporation One Microsoft Way Redmond, WA 9805 2

This L imited Warranty gi ves you specic l egal rights, and

you may als o have other rights which vary from jurisdic tion to jurisdiction.

Extended Warranty

During the rst twelve months o f ownership, you can

ext end the original w arranty for an addit ional 1 year. Go to ww w.zune.net/ warrant y for details.

Digital Rights Management

Content owner s use Windows Media digital rights

management technol ogy (WMDRM) to pro tect their

intellectual proper ty, including copyr ights. This device uses WMDRM sof tware to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsof t to revoke the so ftware’s abilit y to use W MDRM to play or copy protec ted content. Revocation does not a ffect unprotected content. W hen you download license s for protected content , you agree that Microsoft ma y include a revoc ation lis t with the l icenses. Content owner s may requir e you to upgrade WMDRM to access their content. If you decline an upgrade, you will not be able to access content that requires the upgrade.

Patent Information

United States and/or inter national patents pending.

Troubleshooting

Having troubl e setting up or using Zune? Try the following.

If your computer doesn’t detec t your device, make sure » you’ve installed the l atest version of the Zune sof tware at w ww.zune.net/setup.

If the Zune software doesn’t detect your dev ice: »

Make sure it s batter y has had a chance to charge. » Zune will charge while connected to a USB port.

Try a dif ferent USB port an d verify that y our devic e » is not c onnecte d to a port on a U SB hub or keyboar d.

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