Microsoft 1125 Users Manual

POLL OCK

5R1

7/23/07

Zune Product

Guide

Read this guide for important safet y and health information and the terms of the Limited Warranty that cover the Zune device that you have purchased.

This document includes impor tant information about several Zune product s. Refer to t he sections listed below that apply to the features of your dev ice.

This s ymbol identies safety and health messages in

this Product Guide and ot her produc t manuals .

Table of Contents

Important Safety Information 4

Zune and Zune Headphones 4

Zune Device 7

All Zune Products 8

Zune and Zune AC Adapter 9

Zune, Zune Wireless Remote, and Zune FM Transmitter/Charger with AutoSeek 9

Disposal of Waste Electrical and Electronic Equipment 10

Warranty - United States 11

Warranty - Canada 17

Extended Warranty 23

Digital Rights Management 23

Patent Information 23

Troubleshooting 23

Customer Support 24

For Customers in the United States 24

For Customers in Canada 25

Impor tant Safety Information

Read these instr uctions . Keep these instr uctions . Heed all warnings and fol low all instructions. Do not use near water. Clean only with dr y cloth. Use in accordance with t he manufactur er’s instructions. Do not use near any hea t sources such as radiat ors, heat

that produce heat.

Only us e attachments/accessories speci ed by the

manufacturer. Unplug this product during lightning storms or when

unused for long periods of time.

Refer all servicing t o qualied pers onnel. Servicing is

required when the product has been damaged in any wa y, such as the AC adapter is damaged, liquid has been spilled into the product , the product has been ex posed to rain or moisture, does not oper ate normally, or has been dropped.

WARNING To reduce the risk of re or shock , do not expose

this product to rain or moisture.

Zune and Zune Headphones

Hearing Loss

Zune can be loud enough to permanently damage your hearing. To protect your hearing when using Zune:

Keep the Volume Low

Set the volume loud enough to hear clearly in quiet surroundings, and no louder.

Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds normal, but the high volume may still damage your hearing.

Do not increase the volume to bl ock out outside noise. The combination of outside noise and sound from y our headphones can damage your hear ing. Sealed or noise-canceling headphones can reduce outside noise so that you don’t have to turn up the volume.

If you c an’t understand someone nearby s peaking normal ly, turn down the volume. Sound that drowns out normal speech can damage y our hearing. Even with s ealed or noise-canceling headphones, you should be able to hear nearby people speak.

Minimize Your Time Listening to Loud Sound

The more time you spend exposed to loud sound, the more likely you ar e to damage your hearing. T he louder the sound, the less time it takes to damage hearing.

Minimize your time l istening to loud sound. At maximum volume, listening to mus ic on Zune with Zune Headphones can permanently damage your hearing in 15 minutes.

Even l ower volumes can damage hearing if you are exposed f or many hours.

All of the sound that you are exposed to during a day adds up. If you are exposed to other loud sound, it takes less time listening to Zune at high volumes to cause hearing dam age.

To safely use Zune with no time limit, keep the volume low enough that you can carry on a conversation with people nearby.

Replacement Headphones May Be Louder

Other headphones may be l ouder than Zune Headphones, even if the volume c ontrol setting is the same. When you change headphones, always reset the volume st arting from a low level .

Be Aware of Hearing Loss Symptoms

Stop using Zune and have your hearing checked i f:

You experience any hearing los s.

You hear ringing in your e ars.

Your speech sounds mu fed.

Sound seems dull or  at.

It is a good idea to have your hearing checked regularly by an audiologist. For more information, see ww w.zune.net/health.

Be Aware of Your Surroundings

Do not use Zune Headphones or watch videos while driving,

cycling, or walking near trafc. Avoid adjusting Zune FM

transmit ter contr ols while driv ing. It is sa fest to adjust the controls whil e stopped or have a passenger adjust them.

Always keep the volume l ow enough to hear people talking

and sounds that might indicate danger, like re alarms.

Avoid Infections with Zune Headphones

Dirty Zune Headphones can lead to ear infections. Clean your headphones frequently with an antiseptic, such as isopropy l alcohol . If the headphones cause irritat ion, stop using them. This could be a sign of infection, or lead to infection.

Zune Device

Battery Safety

The Zune dev ice contains a built-in batt ery, improper use of w hich may result in explosion. Do not heat, open, puncture, mutilate, or dispose o f the product in re. Do not leave Zune in dir ect sunlight for an extended period of time, which could cause melting or battery damage.

Boarding Aircraft

Before boarding any air craft or packing a Zune wireless device in luggage that w ill be checked, turn the product of f.

This w ireless device can transmit radio frequency (RF)

energy, much l ike a cellular telephone, w hen the wireles s device is turned on. Turn of f Zune wireless when using the

Zune device in ight. To do this, go to Settings, sel ect

Wireless, and then select Off.

Photosensitive Seizures

A very smal l percentage of people may ex perience a seizure when exposed to cer tain visual images, including

ashing lights or pat terns that may appear in v ideo games .

Even people who have no histor y of seizures or epilep sy may have an undiagnosed condition that can cause these “photosensitive epilep tic seizures” while watching video games.

Thes e seizures may have a variety of sy mptoms, including lightheadedne ss, alter ed vision, eye or f ace twitching, jerk ing or shaking of arms or legs, disorientation, conf usion, or momentar y loss of awareness . Seizures may al so cause loss of consciousness or convul sions tha t can lead to injury from fall ing down or striking ne arby objec ts.

Immediately stop playing and consult a doctor if you experience any o f these symptoms. Parent s should watch for or ask their chil dren about t he above sy mptoms— children and teenagers are more likely than adults to experience these seizures. The risk o f photosensitive epileptic seizures may be reduced by tak ing the following prec autions:

Sit farther from the T V screen.

Use a smaller TV screen.

Play in a well-lit room.

Do not play when you are drowsy or fatigued.

If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before play ing.

All Zune Pr oducts

WARNING!

Failure to pr operly set up, use, and care for t his produc t can increase the risk of ser ious injur y or death, or damage to the device or devices. Read this guide and keep all printed guides for future reference. For replacement guides or cont act infor mation, go to ww w.zune.net/suppor t.

Do Not Attempt Repairs

Do not attempt to t ake apart, open, service, or modify t he product, accessor ies, or power supply. Doing so could present the risk o f electric shock or other hazard. Any evidence of any at tempt to open and/or modify the device, including any peeling, puncturing, or removal of any o f the labels, w ill void the Limited Warranty.

Refer all servicing t o qualied pers onnel. Servicing is

required when the product has been damaged in any wa y, such as the AC adapter has been damaged, liquid has been spilled into the product, t he product has been exposed to rain or other t ypes of moisture, the product does not operate normally, or the product has been dropped.

Heed all warnings and fol low all instructions.

Do Not Use Near Water

Do not use this product near water. To reduce the risk of re

or shock, do not expose t his produc t to rain or other types of moistur e.

Cable and Cord Safety

Arrange al l cables and cords so that people and pets are not likely to trip over or accidental ly pull on them as they move around or walk through the area. Do not al low children to play with c ables and cords.

Usage and Cleaning

Use in accordance with t hese inst ruction s. Do not use near any hea t sources. Only use att achments/

accessories specied by Microsoft.

Clean only with dr y cloth.

Zune and Zune AC Adapter

AC Powered Devices

Thes e precaut ions apply to all products that plug into a standard wall power outle t.

Failure to take the f ollowing precaut ions can result in

serious injury or death from electric shock or re or in

damage to the device. To selec t an appropr iate power source for your dev ice:

Use only the power supply unit that came w ith your

device or that you r eceived f rom an authorized repair center.

Do not use non-st andard power sources, such as gener ators or inverters, even i f the voltage and frequenc y appear acceptable. Only use AC power prov ided by a standar d wall outlet.

Zune, Zune W ireless Remote, and Zune FM Transmitt er/Charger with Aut oSeek

To prevent vehicle battery dr ain, disconnect the Zune Car Pack ’s FM transmitter/charger fr om your vehicle’s power outl et when you won’t be using t he transmitter for a long period of time.

Caution: Exposure to Radio Frequency Radiation

To comply w ith FCC RF exposure compliance requirements, this devic e must not be co-l ocated or operating in conjunction with any other antenna or transmitter.

Caution: Exposure to Perchlorate Material

The Zune wir eless remote battery contains perchlorate material—special handling may apply. See

ww w.dtsc.ca.gov/ha zardouswaste/perchl orate.

Disposal of Waste Electrical and Electronic Equipment (WEEE) in the European Union and Other Countries with Separate Collection Systems

This s ymbol on the product or its packaging means that this product must not be disposed of with your household w aste. Ins tead, it is

your responsibilit y to hand this over to an applicable col lection point f or the recycling of electrical and electronic equipment. T his separate collection and recycling wil l help to con serve natural resources and prevent potential negati ve consequences for human health and the environment, which inappropriate disposal could cause due to the pos sible presence of haz ardous subs tances in electrical and electronic equipment . For more information about where to drop off your electrical and electronic w aste, please contact your local cit y/

municipality o fce, your hous ehold waste disposal ser vice,

or the shop where you purchased this pr oduct. Contact weee@microsoft.com for additional information on WEEE.

Warranty – United States

PLE ASE RE AD THIS LIMITED WA RRANTY CAREFULLY TO UNDERSTAND YOUR RIGHT S AND OBLIGATIONS!

LIMI TED WARRANT Y

The term “Z une Produc t” means the Micr osoft Zune dev ice,

including (when considered as a whole) the Microsoft

sof tware embedded in microprocessors w ithin the Zune and Zune-compatibl e hardware manufactured by or for Microsof t, whether included with the Zune device or purchased separately. Use of the Zune Product const itutes acceptance of these terms and conditions. If you choose not to accept these terms and conditions, return the unused Zune Product in it s original packaging within 5 days after purchase.

A. WARRANTIES.

1 Year Express Warranty. Subject to the terms

and conditions of t his Limited Warr anty, Microsof t

warrants to you only (the original purcha ser), that

under normal use and service, the Zune Product w ill subs tantial ly conform with the accompanying prin ted user instruct ion materials f or a period of 1 year starting as of the date of your sales receipt (the

“Warranty Period”).

Implied War ranty. You may also have an implied

warranty and/or condition under the laws of some jurisdictions, which is hereby limited to the duration of the War ranty Period. Some jurisdictions do not all ow limitations on how long an implied warranty or condition lasts, so the foregoing limitation may not apply t o you.

As to any defect s discovered af ter the Warrant y

Period, there is no warranty or condition of any kind.

B. OB TAINING WA RRANTY SERV ICE.

To recei ve instructions for obt aining rep air or replacement warranty service s you must sign in at ww w.zune.net/repair.

You must al so:

Submi t proof of purchase in the form of a bona de, dated bill o f sale, receipt , or invoice (or a copy)

evidencing that your reques t for serv ice is made within the War ranty Period.

Foll ow Microsoft ’s shipping and other instructions if it determines that all or part of your Zune Pr oduct requires return for repair or replacement. To obtain the warranty service, you must take or del iver the Zune Product in suitable packaging that provides an adequate degree of protection agains t damage during transit to the location specied by Microsoft. Except as other wise required by legislation in your jurisdiction, costs associated with transport ( including

packaging ) for warranty serv ice shall be at your

expense.

Dele te or remove any les or data you consider pri vate

or condential pr ior to sending the Zune Product to

Microsof t.

Failure to foll ow the above instruc tions may resul t in delays, c ause you to incur additional charges, or may void your warranty.

C. EXCLU SIVE RE MEDY.

During the Warranty Period and subject to applicabl e law, Microsof t will, at its option and as your exclusive remedy for breach of this L imited Warrant y or any implied warranties:

Repair or replace a defective Zune Product, or

Foll owing ret urn of your Zune Product, make payment to you f or the allowabl e damages that you incur in

reas onable reliance but only up to the amount of the purchase price that you paid for your Zune Pr oduct. This r efund may include a deduction for depreciation base d on your actual use.

Any replacement parts or Zune Product will be new

or ref urbished or ser viceably used, comparabl e in func tion and per formance to the original part or Zune Product, and warranted for the remainder of the original War ranty Period or 3 0 days from the date of shipment of t he Zune Product back to you, whichever is longer.

YOU AGREE THAT MICRO SOFT IS NOT LIABLE TO

YOU FOR A NY LOSS OF YOUR DATA OR CONTENT RESULTING FROM MICR OSOFT’S REPAIR OR REPL ACEMENT OF YOUR ZUNE PRODUCT.

After the Warranty Period has ex pired, Microsoft may

charge you a fee for its ef forts to diagnose and/or service any Zune Product-related problems.

Microsof t will use commercially reasonable efforts to

diagnose and attempt to correct, or suggest solutions for, Zune Product de fects that are covered by this Limited War ranty. MICROSOFT DOES NOT P ROVIDE ANY WARR ANTIES REGA RDING ITS WA RRANT Y SERVICES AND, E XCEPT FOR T HE PRECEDING SENTENCE,

DISCLAIMS AL L DUTIES (IF ANY) OF WORKMANL IKE

EFFORT OR OF L ACK OF NEGLIGENCE.

D. NO OTHER WARR ANTIES.

The express warranty st ated in Sec tion A is the only express warranty m ade to you and is prov ided in lieu of all

other express or implied warranties and conditions (if any)

including any created b y any other documen tation or packaging. No other warranties or condi tions are made

with respect to the Zune Product or the warranty services by any person, including but not limited to Microsoft and its suppliers . No inform ation (oral or written) or sugges tions given by Microsoft, its agents

or suppliers, or its or t heir employees , shall create

a warr anty or condition or expand the scope of t his Limi ted Warranty. Also, there is no warranty or condit ion

of title, quiet enjoyment, or non-infringement in the Zune Product. You may have greater r ights existing under legislation in your jurisdiction. Where any term of this Limited War ranty is prohibited b y such laws, it shall be null and void, but t he remainder of the Limited War ranty shall remain in full for ce and eff ect.

E. EXCLUSIONS FROM LIMITED WARRA NTY.

This L imited Warrant y shall not apply and Microsoft has no liabilit y under this Limited War ranty if the Zune Product:

suf fers scratches, cracks, or other cosmetic damage as

a result of normal wear and tear and/or accident

or abus e;

is used with non-Microsof t hardware product s or

sof tware not licensed by Microsof t (including but not

limited to adapt ors and power supply sour ces) or which are otherwise not compatible;

is used for commercial purpos es (including rental

or lease); is modied or tampered;

is damaged by Acts of God, power surge, misuse,

abuse, negl igence, accident, wear and tear, mishandling, misapplication, intrusion of or exposure to liquids, or other causes unrelated to defective

material s or workmanship; serial number is defaced, altered, or removed;

is damaged by progr ams, data, viruses, or les, or

during shipments;

is not used in accordance with t he accompanying

documentation and use instruct ions; or is opened, disassembled, repaired, modied, or altered

by other than Microsoft authorized repair centers.

This L imited Warrant y does not cover your data or any separate s oftware or content whether or no t packaged or included with the Zune Product, or any Zune acce ssories or peripheral devices that are not manufactured by or f or Microsof t.

F. EXCLUSION OF CONSEQUENTIAL , INCIDENTAL, AND CERTA IN OTHER DAM AGES and LIMITATION OF LIABILIT Y.

TO THE FULL EXTENT ALLOW ED BY LAW, MICROSOF T IS NOT LIA BLE FOR ANY:

(i) CONSEQUENT IAL OR INCIDENTA L DAMAGES; (ii) DAMAGES OR LOSS OF ANY NATURE WHATSOEVER

RELATING TO LOST PROFITS, LOSS OF DATA OR PRI VACY OR CONFIDENTIALIT Y, ANY INABILITY TO USE ALL OR PART OF THE ZUNE PRODUCT, PERSONAL INJURY, OR AN Y FAILURE TO MEE T ANY DUT Y (INCLUDING BUT NOT LIMITED TO AN Y

LACK OF NEGL IGENCE OR OF WORKM ANLIKE EFFORT); OR (iii ) INDIRECT, SPECIAL, OR PUNIT IVE DAMAGES ARISING

OUT OF RELATING IN ANY WAY TO THE ZUNE PRODUCT. THE FOREGOING APPLIES EVEN IF MICROSOF T OR ANY

SUPPLIER OR AGENT HAS BEEN ADVISED OF THE

POSSIBIL ITY OF SUCH LOSSES OR DAMAGES; E VEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE), STRICT

OR PRODUCT LIABILITY, MISREPRESENTATION OR O THER

REA SON; AND EVEN IF A NY REMEDY FAILS OF ITS

ESSENTIAL PURPOSE. Some jurisdic tions do not allo w the excl usion or limitation of incidental or consequential damages, so the above limita tions or exclusions may not apply t o you.

G. ADDIT IONAL CONDI TIONS.

The soft ware developed for the Zune Product is

licensed t o you, not sold. You ar e licensed to use such sof tware only in your Zune Pr oduct and you may no t reverse engineer it, e xcept as ex pressly permitted by applicable law notwith standing this limitation.

You are solely r esponsible for your compliance w ith

applicable copyright laws in your use of music and video content with the Zune Product.

Your Zune Product and its internal components are

new pursuant to industry standards, unless otherwise indic ated on the Zune Product retail packaging as “Ref urbished”.

You agree to comply with all applicabl e export laws

and regulations if you e xport the Product ou tside of the United State s.

This Limited Warranty applies to the original purchaser

only and may not be as signed or transferred. However, some jurisdictions extend the protection of implied warranties to subsequent consumers and theref ore this limitation may not apply to you.

H. GOVERNING L AW.

This L imited Warrant y is valid only in the United States of Amer ica. The laws of the State of Washington , U.S.A. , will apply t o this Limited Warrant y.

I. QUE STIONS?

Please see ww w.zune.ne t/suppor t.

This L imited Warrant y gives you specic legal rights , and

you may also have other right s which var y from jurisdic tion to jurisdiction.

Warranty – Canada

PLE ASE RE AD THIS LIMITED WA RRANTY CAREFULLY TO UNDERSTAND YOUR RIGHT S AND OBLIGATIONS!

LIMI TED WARRANT Y

The term “Z une Produc t” means the Micr osoft Zune dev ice,

including (when considered as a whole) the Microsoft

A. WARRANTIES.

1 Year Express Warranty. Subject to the terms and conditions of this Limited Warranty, Microsoft warrants to you, that under normal use and service, the Zune Product w ill substantially conf orm with the accompanying printed user instruction materials f or a period of 1 year starting as of t he date of your sales

receipt (t he “Warranty Period”). Except where

prohibited by law, this w arranty is non-transferable and is limited to the original purchaser.

Implied War ranty. You may also have an implied warranty and/or condition under the laws of some jurisdictions, which is hereby limited to the duration of the War ranty Period. Some jurisdictions do not all ow limitations on how long an implied warranty or condition lasts, so the foregoing limitation may not apply t o you.

As to any defect s discovered af ter the Warrant y

Period, there is no warranty or condition of any kind.

B. OB TAINING WA RRANTY SERV ICE.

To receive instructions for obtaining repair or replacement warranty services you must sign in at www.zune.net/repair.

You must al so:

Submi t proof of purchase in the form of a bona de,

dated bill o f sale, receipt , or invoice (or a copy)

evidencing that your reques t for serv ice is made within the War ranty Period.

Foll ow Microsoft ’s shipping and other instructions if

it determines that all or part of your Zune Pr oduct requires return for repair or replacement. To obtain the warranty service, you must take or del iver the Zune Product in suitable packaging that provides an adequate degree of protection agains t damage during transit to the location specied by Microsoft. Except as other wise required by legislation in your jurisdiction, costs associated with transport ( including

packaging and insurance) for warran ty serv ice shall be

at your expense.

Dele te or remove any les or data you consider pri vate

or condential pr ior to sending the Zune Product to

Microsof t.

Failure to foll ow the above instruc tions may resul t in delays, c ause you to incur additional charges, or may void your warranty.

C. EXCLU SIVE RE MEDY.

During the Warranty Period and subject to applicabl e law, Microsof t will, at its option and as your exclusive remedy for breach of this L imited Warrant y or any implied warranties and condit ions, fol lowing the return of your Zune Product to Microsoft for warranty service:

Repair or replace a defective Zune Product, or

Refund to you the purchase price you paid for your

Zune Product. This refund may include a deduction for depreciation based on your ac tual use.

Unless prohibited by l aw, any repl acement parts or repl acement Zune Product w ill be new, re furbished or serviceably used and will be comparable in function and performance to the original part or model of Zune Product. The repaired and/or repl aced parts or Zune Product will be warranted for t he remainder of the original War ranty Period or 30 days from the date of shipment of t he Zune Product back to you, whichever is longer. Where required by applicable law, the original Warrant y Period will be deemed to be extended for the period o f time equal t o the time which the Zune Product was in Micr osoft ’s possession.

YOU AGREE THAT MICRO SOFT IS NOT LIABLE TO YOU FOR ANY L OSS OF YOUR DATA OR CONTENT RE SULTING FROM MICROSOF T’S REPAIR OR REPL ACEMENT OF YOUR ZUNE PRODUCT.

After the Warranty Period has ex pired, Microsoft may charge you a fee for its ef forts to diagnose and/or service any Zune Product-related probl ems.

Microsof t will use commercially reasonable efforts to diagnose and attempt to correct, or suggest solutions for, Zune Product def ects that are co vered by this Limited Warranty. MICROSOFT DOES NOT PROVIDE A NY EXPRESS WARR ANTIES OR CONDITIONS REG ARDING IT S WARRAN TY SERV ICES AND, E XCEPT FOR T HE PRECEDING SENTENCE,

DISCLAIMS AL L DUTIES (IF ANY) OF WORKMANL IKE EFFORT

OR OF LACK OF NEGLIGENCE.

D. NO OTHER WARR ANTIES.

The express warranty st ated in Sec tion A and the expr ess warranty regarding the Microsoft warranty serv ices in Section C ar e the only expres s warranties made to you, and to the m aximum exten t permitt ed by law Microsoft disclaims all other warranties and conditions, express, statutory, implied or collateral , including any created by any other documentation or packaging. No other warranties or conditions are made wi th respec t to the Zune Product or the warranty services by any person, including but not limited to Microsof t and its suppliers.

No inf ormation (oral or written) or sugges tions given

by Microso ft, its agents or suppliers, or its or their employees, shall create a warranty or condition or expand the scope of this Limi ted Warranty. Also, there

is no warranty or condit ion of titl e, quiet enjoyment, or noninfringement in t he Zune Product. You may have greater rights ex isting under legislation in your jurisdict ion. Where any term of this Limited Warranty is prohibited by such laws, it shall be null and void, but the remainder of the Limited War ranty shall remain in f ull force and ef fect.

E. EXCLUSIONS FROM LIMITED WARRA NTY.

This L imited Warrant y shall not apply and Microsoft has no liabilit y under this Limited War ranty if the Zune Product:

suf fers scratches, cracks, or other cosmetic damage as

a result of normal wear and tear and/or accident or

abuse;

is used with non-Microsof t hardware product s or

sof tware not licensed by Microsof t (including but not

limited to adapt ors and power supply sour ces) or

which are otherwise not compatible, e xcept where this

restric tion is prohibit ed by applicable law; is used for commercial purposes (including rental or lease);

is modied or tampered;

is damaged by Acts of God, power surge, misuse,

abuse, negl igence, accident, wear and tear, mishandling, misapplication, intrusion of or exposure to liquids, or other causes unrelated to defective

material s or workmanship; serial number is defaced, altered, or removed;

is damaged by progr ams, data, viruses, or les, or

during shipments;

is not used in accordance with t he accompanying

documentation and use instruct ions; or is opened, disassembled, repaired, modied, or altered by

other than Microsoft authorized repair centers.

This Limited Warranty does not cover your data or any separate software or content whether or not packaged or included with the Zune Product, or any Zune accessories or peripheral devices that are not manufactured by or for Microsoft.

F. EXCLUSION OF CONSEQUENTIAL , INCIDENTAL, AND CERTA IN OTHER DAM AGES and LIMITATION OF LIABILIT Y.

TO THE FULLEST E XTENT A LLOWED BY L AW, MICROSOFT IS NOT LIABLE FOR ANY:

(i) CONSEQUENT IAL OR INCIDENTA L DAMAGES; (ii) DAMAGES OR LOSS OF ANY NATURE WHATSOEVER

LACK OF NEGL IGENCE OR OF WORKM ANLIKE EFFORT); OR (iii ) INDIRECT, SPECIAL, OR PUNIT IVE DAMAGES ARISING

OUT OF RELATING IN ANY WAY TO THE ZUNE PRODUCT. THE FOREGOING APPLIES EVEN IF MICROSOF T OR ANY

SUPPLIER OR AGENT H AS BEEN ADVISED OF THE POSSIBILIT Y

OF SUCH LOSSES OR DAMAGES; EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE), STRICT OR PRODUCT LIABILITY, MISREPRESENTATION OR OTHER REASON; AND

EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

G. ADDIT IONAL CONDI TIONS.

The soft ware included in t he Zune Product is licensed

to you, not sold. You are licensed to use s uch soft ware only in your Zune Product and you ma y not rever se engineer it , except as e xpressly permitted by applicable law notwith standing this limitation.

You are solely r esponsible for your compliance w ith

applicable laws, including cop yright laws, in your use of music and video conten t with the Zune Product.

Your Zune Product and its internal components are new

pursuant to industry standards, unless otherwise indicated on the Zune Product retail packaging as “Refurbished”.

This Limited Warranty applies to the original purchaser

only and may not be assigned or transferred. However, some jurisdictions extend the protection of warranties and conditions to subsequent consumers and therefore this limitation may not apply to you.

H. GOVERNING L AW.

This L imited Warrant y is valid only in Canada. Except where prohibited by law, the laws of the State of Washington, U. S.A . will apply to this Limited Warranty.

I. QUE STIONS?

Please see ww w.zune.ne t/suppor t or write t o: ZUNE Attn: Warranty Microsof t Corporation One Microsoft Way Redmond, WA 98 052

This L imited Warrant y gives you specic legal rights , and

you may also have other right s which var y from jurisdic tion to jurisdiction.

Extended Warranty

During the rst t welve months of ownership, y ou can

ext end the original warranty for an additional 1 year. Go to ww w.zune.net/warranty for detail s.

Digital Rights Management

Content owners use Windows Media digital rights

management technology (WMDRM) to protect their

intellectual propert y, including c opyrights. T his device uses WMDRM sof tware to acces s WMDRM-protected cont ent. If the WMDRM so ftware fail s to protect the content, content owners may ask Microsoft to revoke the s oftware’s abilit y to use W MDRM to play or cop y protected content. Revocation does not af fect unprotected content. W hen you download licenses for protected content, you agree t hat Microsof t may include a revocation list with the licenses. Content owners may require you to upgrade W MDRM to access their content . If you decline an upgrade, you will not be able to access content that requires the upgrade.

Patent Information

United States and/or international patents pending.

Troubleshooting

Having trouble sett ing up or using Zune? Try the fol lowing.

If your computer doesn’t detect your device, make sure

you’ ve installed the latest version of t he Zune sof tware at w ww.zune.net /setup.

If the Zune so ftware doesn’t det ect your device:

Make sure its battery has had a chance to charge.

Zune will charge w hile connected to a USB port. Try a different USB port and verify that your device

is not connected to a port on a USB hub or keyboard.

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