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MICROPLEX F36C
Printer
User’s Guide
Edition 1.2
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Contents 3
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MICROPLEX F36C Printer User’s Guide Edition 1.2
CONTENTS
Chapter Page
INTRODUCTION 5
NOTES, CAUTIONS AND WARNINGS! 7
PRINTER AND PAPER OVERVIEW 13
OPENING AND CLOSING THE TOP COVER 13
IDENTIFYING MAJOR COMPONENTS 15
PAPER RECOMMENDATIONS 20
PAPER INPUT AND OUTPUT INFORMATION 23
TRAYS AND STACKERS 25
TRAY AND STACKER EXAMPLES 26
CONTROL PANEL 31
BUTTONS AND LIGHTS 31
DISPLAY PANEL MODES 33
DISPLAY PANEL MESSAGES 35
USING THE MENUS 35
GETTING STARTED 37
PRINTER LOCATION 37
TURNING OFF/ON 39
CHECKING CURRENT SETTINGS 40
INTERFACES AND CONNECTION 41
Contents 4
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MICROPLEX F36C Printer User’s Guide Edition 1.2
Chapter Page
CONSUMABLES AND MAINTENANCE 45
CHECKING CONSUMABLE/MAINTENANCE ITEM USAGE 45
REPLACEMENT INDICATIONS 45
CONSUMABLE ITEM INFORMATION 46
MAINTENANCE ITEM DETAILS 46
REPLACING CONSUMABLES/MAINTENANCE ITEMS 47
CLEANING THE LED HEADS 47
CLEANING THE PAPER FEED ROLLERS 49
CLEANING THE PRINTER CASING 52
TROUBLESHOOTING 55
GENERAL 55
PAPER JAMS 55
PAPER JAMS – PRINTER 55
AVOIDING PAPER JAMS 65
DEALING WITH UNSATISFACTORY PRINTING 66
SPECIFICATIONS 69
APPENDIX A – DISPLAY PANEL MESSAGES 71
Introduction 5
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MICROPLEX F36C Printer User’s Guide Edition 1.2
INTRODUCTION
Congratulations on buying this MICROPLEX color printer. Your new
printer is designed with advanced features to give you clear, vibrant
color prints and crisp black and white pages at high speed on a range of
print media for the office.
FEATURES
The following features are standard:
> Up to 36 pages per minute in full color for fast printing of
high impact color presentations and other documents
> Up to 40 pages per minute in black and white for fast and
efficient printing of all general purpose documents not
requiring color
> max. 1200 x 600 dpi (dots per inch) print resolution for high
quality image production showing the finest detail
> Single Pass Color Digital LED technology for high speed
processing of your printed pages
> 10Base-T, 100 Base-TX and 1000 Base-T network connection
lets you share this valuable resource among users on your
office network
> USB 2.0 and parallel (IEEE-1284) interfaces
Hints
The F36C Printer was enhanced to be part of the
MICROPLEX F36 Print System.
The MICROPLEX F36 Print System combines this
Introduction 6
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MICROPLEX F36C Printer User’s Guide Edition 1.2
!
F36C (a full color cutsheet printer engine) with the
MICROPLEX Fanfold Unit.
This enables the MICROPLEX F36 print system to handle
both, continuous and cutsheet media with one printer.
The display screens, messages, and functions
described in this manual may differ from those on
the current print system due to product
improvements and modifications.
A special printer engine firmware is necessary to meet the
technical requirements.
For this reason in case of various applications some
printer functions may differ from the descriptions in this
manual or may not be available.
Notes, Cautions and Warnings 7
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MICROPLEX F36C Printer User’s Guide Edition 1.2
NOTES, CAUTIONS AND WARNINGS!
NOTE
A note provides additional information to supplement the main
text.
CAUTION!
A caution provides additional information which, if
ignored, may result in equipment malfunction or
damage.
WARNING!
A warning provides additional information which, if
ignored, may result in a risk of personal injury.
SAFETY WARNINGS
Please be careful to read and understand the safety warnings on
the following pages before operating the printer.
Illustrations
Illustrations and components are representative only. Your unit
may differ slightly from those pictured in this document.
Notes, Cautions and Warnings 8
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WARNING!
Ensure all warning and instruction labels on the
product are read, understood and followed in
order to prevent any risk of injury.
Ensure this and all other documentation is both
read carefully and retained for future
reference.
This printer unit weighs 167.5 lbs (76kg). 3
people are required to lift the printer safely and
prevent any risk of personnel injury.
The product must be placed on a flat solid
surface strong enough to support its weight to
prevent any risk of injury.
Ensure that there is adequate ventilation all
around the product to prevent overheating and
any risk of fire.
Keep the product away from direct heat
sources such as radiators and out of direct
sunlight to prevent any risk of overheating.
Ensure the power source matches the rating on
the product labelling. If in any doubt consult
your dealer or power provider to ensure no risk
of fire or shock exists.
Ensure both the printer and mains power
switches are in the OFF position before
connecting the AC power cable.
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WARNING!
This product has an earthed plug as a safety
feature and will only connect to an earthed
socket. Do not attempt to defeat the earthing
or there is a risk of fire or shock.
If using an extension cable or power strip
ensure that the total current rating (amperes)
of all connected equipment is less than the
maximum rating of the extension cable, power
strip or wall outlet. Otherwise fire or shock
may occur.
Ensure the power cable is routed so as not to
be damaged or cause a trip hazard. If the cable
becomes frayed or damaged replace it
immediately to prevent any risk of shock.
Do not twist, constrict or knot the power cable
as this can cause overheating which may lead
to fire or electric shock.
Ensure the power socket to which the printer is
connected is easily accessible at all times.
Do not connect or disconnect the power plug
with a wet hand as this may cause electric
shock.
Always hold the power plug to connect/
disconnect the power cable to/from the mains
socket. Unplugging by pulling on the cable can
cause fraying and may lead to fire or electric
shock.
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WARNING!
Use only the power cable supplied. Using a
power cable not intended for this product may
lead to fire or electric shock.
To avoid risk of fire and electric shock, do not
use the power cable supplied with this product
for any other electrical equipment.
If you do not connect the power cord or any
other cables only as directed in the User's
Guide, this may result in a fire.
Ensure loose clothing and hair are kept clear of
moving parts when printer is in operation to
prevent possible risk of injury.
When the printer cover is open, do not touch
the fuser unit as you may receive burns. Allow
it to cool before touching and always use the
handle to lift the fuser.
If the printer casing gets extremely hot or
smoke, unusual smells or abnormal noises are
emitted from the printer, there is a risk of fire.
Unplug the mains connector and contact your
dealer.
If the printer has been knocked over or
damaged, there is a risk of electric shock, fire
and/or injury. Unplug the mains connector and
contact your dealer.
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WARNING!
If any liquid (for example water) is allowed to
enter the printer, there is a risk of fire. Unplug
the mains connector and contact your dealer.
Do not place containers containing liquid on the
printer as electric shock, fire and/or injuries
may occur.
If any foreign objects (for example clips) are
allowed to enter the printer, there is a risk of
electric shock, fire and/or injury. Unplug the
mains connector before removing the object.
Do not introduce foreign objects into the
ventilation holes or operate the printer with the
rear cover open as electric shock, fire and/or
injuries may occur.
Do not use an extremely flammable spray near
the printer as the printer contains high
temperature parts that may cause a fire.
Switch printer off before cleaning to prevent
any risk of injury. Clean using a damp cloth. Do
not use liquid or aerosol cleaners.
Do not carry out any operations on the printer
that are not specified in the User's Guide. This
may result in electric shock, fire and/or injury.
Notes, Cautions and Warnings 12
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WARNING!
Risk of explosion if battery is replaced by an
incorrect type. Do not touch the battery. Printer
battery should not require replacement during
the life of the printer.
After installing additional memory or a hard
disk drive, the cover door must be closed and
secured to prevent risk of fire.
Take care with toner powder. If swallowed
induce vomiting and seek medical attention.
Never attempt to induce vomiting if person is
unconscious.
Take care with toner powder. If inhaled move
the person to an open area for fresh air. Seek
medical attention.
Take care with toner powder. If it gets into the
eyes flush with large amounts of water for at
least 15 minutes keeping eyelids open. Seek
medical attention.
Take care with toner powder. Spillages should
be treated with cold water and soap to help
reduce risk of staining skin or clothing.
Do not throw toner cartridges or image drum
cartridges into a fire as you may receive burns
from a dust explosion.
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PRINTER AND PAPER OVERVIEW
OPENING AND CLOSING THE TOP COVER
CAUTION!
To gain access to the inside of the printer, ensure that
the top cover is fully opened.
To open the top cover, squeeze the top cover handle (1) to release
the catch and raise the cover.
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MICROPLEX F36C Printer User’s Guide Edition 1.2
To close the top cover, push gently (1) until the cover stops midway
and then push harder (2) to close the cover completely. Ensure that
the cover is securely closed.
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IDENTIFYING MAJOR COMPONENTS
The major components of your printer are identified in the graphics
below.
1. Paper holding arm
2. Top cover (face-down stacker)
3. MP Tray (multi-purpose tray)
4. Tray 1 side cover
5. Paper size label
6. Paper gauge
7. Tray 1 (paper tray)
8. Control panel
9. Top cover handle
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10. Face-down stacker
11. Power (on/off) switch
12. Face-up stacker
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13. Interface unit
14. Network interface connector
15. Parallel interf a c e connector
16. USB interface connector
17. Power connector
18. Ventilation openings
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19. Image drum cartridge and toner cartridge (Cyan)
20. Image drum cartridge and toner cartridge (Magenta)
21. Image drum cartridge and toner cartridge (Yellow)
22. Image drum cartridge and toner cartridge (Black)
23. Toner cartridge
24. Image drum cartridge
25. Fuser unit
26. LED heads
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27. Belt unit
28. Drum basket handle
29. Drum basket
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PAPER RECOMMENDATIONS
Your printer will handle a variety of print media, including a range of
paper weights and sizes, transparencies and envelopes. This section
provides general advice on choice of media, and explains how to use
each type.
The best performance will be obtained when using standard weight
20 – 24 lb (75 – 90 g/m²) paper designed for use in copiers and
laser printers. Suitable types are:
> Ajro Wiggins Colour Solutions 90 g/m²
> Colour Copy von Mondi
Use of heavily embossed or very rough textured paper is not
recommended.
Pre-printed stationery can be used, but the ink must not offset
when exposed to the high fuser temperatures used in the printing
process.
Glossy paper must
be of the type designed for use in electrophotographic
printers and must not melt, change in quality, or warp during the
printer’s thermal fusing process. A suitable type is Excellent Gloss (A4,
A3, and A3 outsize) for Oki colour printers.
NOTE
Always print a sample to check the output results are satisfactory.
Printing on glossy paper may have unexpected results:
> Compared with plain paper, glossy paper may often be printed
with a thin toner film over it, or the images may be printed
lighter.
> In a high temperature and high humidity environment, a t hin
toner film is likely to occur. Glossy paper is best used in an
environment below 25°C temperature and 60% humidity .
> Image offsetting may occur particularly if you are printing high
density images or printing several copies.
> Due to its coating, glossy paper may “slip” when being fed into
the printer.
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Envelopes should be free from twist, curl or other deformations.
They should also be of the rectangular flap type, with glue that
remains intact when subjected to hot roll pressure fusing used in this
type of printer. Window envelopes are not suitable.
Transparencies should be of the type designed for use in copiers
and laser printers. In particular, avoid office transparencies
designed for use by hand with marker pens. These will melt in the
fuser and cause damage.
Labels should also be of the type recommended for use in copiers
and laser printers, in which the base carrier page is entirely covered
by labels. Other types of label stock may damage the printer due to
the labels peeling off during the printing process. Suitable types are:
> Avery White Laser Label types 7162, 7664, 7666 (A4), or
5161 (Letter)
> Kokuyo A693X series (A4) or A650 (B5)
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Printer and Paper Overview 23
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PAPER INPUT AND OUTPUT INFORMATION
The following table relates paper parameters to input trays and to
output areas (Face-down stacker and Face-up stacker).
TYPE
Plain paper
Postcard
SIZE
A3, A3 Nobi, A3 Wide,
A4, A5, A6, B4, B5,
Letter, Legal 13,
Legal 13.5, Legal 14,
Executive, Tabloid,
Tabloid Extra
Custom:
W: 3.94 – 12.91 in
L: 5.82 – 18 in
WEIGHT
17 – 57 lb
17 – 57 lb
INPUT/
OUTPUT
Tray 1
Tray 1
Tray 1
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TYPE
Transparencies
Glossy paper
SIZE
A4, Letter
A4, A3, A3 outsize
WEIGHT
0,1 – 0,11mm
0,13 0,16 mm
INPUT/
OUTPUT
Tray 1
Tray 1
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TRAYS AND STACKERS
T
RAY 1
Tray 1 is the standard blank paper input tray and can hold up to 530
sheets of 20 lb (75 g/m²) paper.
FACE-DOWN STACKER
The face-down stacker on the top of the printer can hold up to 500
sheets of 20 lb (80 g/m²) standard paper, and can handle paper stocks
from 17 – 57 lb (64 – 216 g/m²). Pages printed in reading order (page 1
first) will be sorted in reading order (last page on top, facing down).
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TRAY AND STACKER EXAMPLES
LOADING TRAY 1
Tray 1 is used in the following example.
1. Pull out the tray.
2. Press the paper rear stopper tab (1) and adjust the tab to the
required paper size.
3.
Fan the paper to be loaded then tap the edges of the stack on
a flat surface to make it flush.
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4. Load the paper (face down and top edge towards the right for
letterhead paper), press the tab (2) on the paper guide and
adjust the guides (3) for a snug fit to the paper.
To avoid paper jams:
• Do not leave space between the paper and the guides and
rear stopper.
• Do not overfill the paper tray. Capacity depends on the
paper type.
• Do not load damaged paper.
• Do not load paper of different sizes or types at the same
time.
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5. Gently push the tray back into the printer.
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USING THE STACKERS
Face-down stacker
When the face-up stacker (1) on the left side of the printer is closed
(its normal position), paper is ejected to the face-down stacker on
the top of the printer.
Face-up stacker
The face-up exit path is used for heavy paper (cardstock etc.),
envelopes, transparencies, and labels.
1. Open the stacker (1).
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2. Flip out the paper support (2).
3. Swivel out the paper support extension (3).
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CONTROL PANEL
The control panel can be swivelled to 90° (maximum) upwards from
its base position (1) as required for ease of use.
BUTTONS AND LIGHTS
The parts of the control panel are identified and briefly explained
below:
1. Shutdown/Restart button
Hold down for more than 2 seconds for a soft shutdown. You
can then press this button again for a restart or use the
Power switch to turn off the printer completely.
1
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2. Ready light
On: indicates ready to print
Flashing: indicates processing print data
Off: indicates unable to receive data (offline)
3. Attention light
Off: indicates normal operation
Flashing: indicates error(s) present but printing can continue
On: indicates error(s) present and printing cannot continue
4. Display panel
Displays status and setup information for the printer and user
help information in your chosen language
5. Up-arrow button
Enters menu mode and enables upward movement through
the displayed list of menu items
6. Down-arrow button
Enters menu mode and enables downward movement through
the displayed list of menu items
7. Back button
Returns to the previous higher level menu item
8. Enter button
Enters menu mode and selects the menu item highlighted in
the display panel
9. Online button
Switches between online (printer ready to receive data) and
offline (printer not ready to receive data)
10. Cancel button
Cancels current print job
11. Help button
Provides additional textual or image data to supplement what
is displayed on the display panel
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DISPLAY PANEL MODES
There are four types of display panel message:
> Status information
> Menu (functions) information
> Configuration information
> Help information
STATUS INFORMATION
Status information is associated with three printer states:
In the Information state, such as idling or printing, the printer
is able to process print jobs.
In the Warning state, the printer has encountered some minor
problem but is still able to process print jobs.
In the Error state, the printer has encountered a problem and
cannot continue printing until the user has intervened and
removed the cause of the trouble.
The top two lines of the display panel show the printer status. The
bottom of the display panel normally shows a bar chart of the toner
usage.
MENU (FUNCTIONS) INFORMATION
There are three types of menu (functions) information:
User menus: accessed by pressing the Enter button, Up-
arrow or Down-arrow button on the control panel. These
menus are available to the general user to make various
settings that are used in the running of the printer.
Administrator menu: accessed by pressing the Enter button
for more than 2 seconds while turning on the printer power
supply (including Restart). Available to administrator level
users. Restricts the changes that general users can make via
the user menus.
System maintenance menu: accessed by pressing the Up-
arrow and Down-arrow buttons together for more than 2
seconds while turning on the printer power supply (including
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Restart). Available to support staff to allow printer
configurations and special functions to be set.
CONFIGURATION INFORMATION
Configuration information displays printer configuration
information such as internal firmware versions.
Menu options at each level can be scrolled through by moving the
highlight with the Up-arrow/Down-arrow buttons and a
highlighted option at that level can be selected by pressing the
Enter button. When the lowest level menu has been selected, you
can change the setting for that menu by selecting the required
highlighted value from a list or by entering a numeric value. In other
cases, you can display or print configuration information.
HELP MODE
When an error has occurred, press the Help button. Information
displays that will help you correct the error.
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DISPLAY PANEL MESSAGES
The display panel messages, supplemented by the Help messages
where appropriate, are intended to be self-explanatory. More
information on typical messages is provided in “Appendix A – Display
Panel Messages” .
USING THE MENUS
The Enter, Up-arrow, Down-arrow and Back buttons are used to
move through the printer menus. You can adjust settings (e.g. set
the paper size for Tray 1) or view information (e.g. how much is le ft
of a selected consumable).
Many of these menu settings can be, and often are, overridden by
settings in the Windows printer drivers. However, several of the
driver settings can be left at "Printer Setting," which will then default
to the settings entered in these printer menus.
The steps involved in using the menus are typically as follows:
1. Ensure that the display panel indicates that the printer is
ready to print.
2. Enter User menu mode by pressing either the Enter button
or the Up-arrow or Down-arrow button and press the
latter two repeatedly until the desired menu is highlighted in
the displayed list.
3. Press the Enter button to select this menu.
4. Press the Up-arrow or Down-arrow buttons repeatedly
until the desired Item is highlighted.
5. Press the Enter button to select this Item.
6. Press the Up-arrow or Down-arrow buttons repeatedly
until the desired Value is highlighted.
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7. Press the Enter button to select this Value. (If you are
setting a parameter, ensure that an asterisk (*) appears
beside the selected parameter Value.)
8. Press the Online button to exit menu mode and return to the
ready to print status.
Refer to the section entitled “Getting started” for examples of using the
menus.
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GETTING STARTED
This section provides information to help you get started with using
your printer.
PRINTER LOCATION
Check that you have sufficient space for access:
> around your printer:
20cm 8in
60cm
24in
100cm 40in
60cm
24in
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> above your printer:
70cm
28in
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TURNING OFF/ON
TURNING ON
NOTE
If the display panel shows that you can either turn off or restart
the printer, press Shutdown/Restart to turn on the printer.
1. If the printer is turned off (no power), use the On/Off switch
to turn on the printer.
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CHECKING CURRENT SETTINGS
Carry out the following steps to generate a Configuration report
(Menu Map) to confirm that your printer is correctly configured.
1. Ensure that there is Letter paper in Tray 1 (to be used in this
operation).
2. Ensure that the display panel indicates that the printer is
ready to print.
3. Press the Up-arrow or Down-arrow buttons repeatedly
until Print Information is highlighted.
4. Press the Enter button to select Print Information.
5. Press the Up-arrow or Down-arrow buttons repeatedly
until Configuration is highlighted.
6. Press the Enter button to select Configuration.
7. Press the Enter button to execute the command and a
Configuration document is printed.
8. After printing the configuration document, the printer returns
to the ready to print status.
You can use this document to check your printer
configuration. System values and installed accessories are
listed at the top of the first page while status values and
settings follow.
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INTERFACES AND CONNECTION
Your printer is equipped with a selection of data interfaces:
> Parallel – For direct connection to a PC. This port requires a
bi-directional (IEEE 1284 compliant) parallel cable.
> USB – This port requires a cable conforming to USB version
2.0 or above.
The printer may not work if a USB- compatible device is
connected concurrently with other USB-compatible machines.
When connecting multiple printers of the same type, they
appear as *****, ***** (2), ***** (3), etc. These numbers
depend on the order of connecting or turning on each printer.
> Ethernet – For network cable connection.
NOTE
Interface cables are not supplied with your printer.
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CONNECTING THE PARALLEL INTERFACE
1. Turn off the printer and the computer.
2. Connect a parallel cable between the printer and computer.
3. Turn on the printer and then the computer.
CONNECTING THE USB INTERFACE
Do not connect the USB cable at this time. You will be instructed
when to connect the USB cable when you run the Drivers CD.
If you are connecting your printer directly to a stand alone computer
proceed to the section entitled “Printer Drivers”.
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CONNECTING THE NETWORK INTERFACE
CAUTION!
Do not connect a USB cable into the network interface
connector as this may lead to malfunction.
1. Turn off the printer and the computer.
2. Install the Ferrite core to the Ethernet cable as shown.
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3. Connect an Ethernet cable between the printer and an
Ethernet hub.
4. Turn on the printer and then the computer.
If your printer is to be installed as a network printer, please refer to
the relevant section in the Software Installation Guide and
Configuration Guide for further details on how to configure the
network connection before installing the printer drivers.
NOTE
Administrator’s authority is required when installing a network
connection.
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CONSUMABLES AND MAINTENANCE
This section explains how to replace consumable and maintenance
items when due. As a guide, the life expectancy of these items is:
> Black Toner — 18,500 Letter pages at 5% coverage.
> Cyan, Magenta, Yellow Toner— 16,500 Letter pages at 5%
coverage
The printer is shipped with sufficient toner for 7,500 Letter
pages in the print cartridges of which 1 – 2,000 Letter pages
of toner are used to charge the image drum.
> Image drum — 42,000 Letter pages average life
> Transfer belt — Approximately 100,000 Letter pages
> Fuser — Approximately 100,000 Letter pages
> Waste toner — 30,000 Letter pages average life
CHECKING CONSUMABLE/MAINTENANCE ITEM
USAGE
At any time, you can check how much of each consumable/
maintenance item is left by using the appropriate menus. For
example, enter the menu system and follow the path:
Configuration>Supplies Life>Cyan Toner
The percentage of Cyan Toner remaining is displayed on the display
panel and the printer then returns to the ready to print status.
REPLACEMENT INDICATIONS
The display panel provides messages to the effect that
consumables/maintenance items are running low or nearing end of
life followed some time later by a message that replacement is
required. You should replace the item as soon as possible after this
message is displayed to avoid the possibility of print quality being
compromised.
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CONSUMABLE ITEM INFORMATION
ITEM LIFE
Toner, Black
Toner, Cyan
Toner, Magenta
Toner, Yellow
Image drum, Black
Image drum, Cyan
18,500 Letter pages @ 5%
16,500 Letter pages @ 5%
16,500 Letter pages @ 5%
16,500 Letter pages @ 5%
42,000 Letter pages avg
42,000 Letter pages avg
Image drum, Magenta 42,000 Letter pages avg
Image drum, Yellow
Staples
42,000 Letter pages avg
3 x 3000 staples
MAINTENANCE ITEM DETAILS
ITEM LIFE
Fuser unit
Belt unit
Waste toner bottle
100,000 Letter pages
100,000 Letter pages
30,000 Letter pages avg
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REPLACING CONSUMABLES/MAINTENANCE ITEMS
Each consumable or maintenance item comes complete with its own
installation details which give full instructions on replacement. You
are advised to follow these instructions carefully.
CAUTION!
Only use MICROPLEX Original consumables to ensure
the best quality and performance from your hardware.
Non-Original products may damage your printer’s
performance and invalidate your warranty.
Specifications subject to change without notice. All
trademarks acknowledged.
CLEANING THE LED HEADS
You are advised to clean the LED heads:
> any time you replace a toner cartridge (a LED lens cleaner is
enclosed with each replacement toner cartridge)
> if printing is showing signs of faded images, white stripes or
blurred letters
You can use a LED lens cleaner or dry, soft cloth for cleaning the LED
heads.
1. Open the top cover.
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2. With an LED lens cleaner or soft cloth, gently wipe each of
the four heads (1). Move the cleaner as shown, using a clean
section of the cleaner with each pass. Be careful not to
damage the guards (2).
3. Close the top cover.
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CLEANING THE PAPER FEED ROLLERS
Clean the paper feed rollers if paper jams frequently occur.
1. Remove items like a wrist watch or bracelet and follow the
correct steps to turn the printer off depending on whether a
hard disk drive is installed.
2. Open Tray 1 side cover and pull out the paper guide plate (1).
1
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3. Remove Tray 1 completely from the printer.
4. Gaining access through the gap left by Tray 1, wipe the 3
paper feed rollers (2) with a soft cloth lightly moistened with
water.
5. Replace Tray 1.
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6. Return the paper guide plate to its original position and close
Tray 1 side cover.
7. Turn on the printer.
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CLEANING THE PRINTER CASING
1. Follow the correct steps to turn the printer off depending on
whether a hard disk drive is installed.
2. Wipe the printer surface with a soft cloth moistened sparingly
with water or neutral detergent.
3. Use a soft dry cloth to dry the printer surface.
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4. Turn on the printer.
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TROUBLESHOOTING
GENERAL
If the printer display panel does not display anything or is still in
stand-by mode 10 minutes after switching on, follow the printer
shutdown sequence to switch it off. Check all cable connections
before restarting the printer. If the problem persists, contact your
dealer.
PAPER JAMS
This section provides information to help you deal with problems
that may arise when using the printer. The following paragraphs
describe actions to take in the event of a paper jam and ho w to deal
with unsatisfactory print results. Display panel messages about
paper jams and relevant actions are given in this section while a list
of other typical messages and suggested responses is given in
“Appendix A – Display Panel Messages” .
PAPER JAMS – PRINTER
If a paper jam occurs, a message appears on the display panel in the
printer Control Panel. You can press the Help button to display
guidance on how to clear the jam.
For full details of clearing jams, refer to the following paragraphs,
which correspond to the paper jam messages.
OPEN COVER, PAPER JAM, TTTTTT SIDE COVER
Tray 1, or any one of Tray 2 to Tray 5 (if installed), can appear in
place of the tttttt characters in the display panel message. In this
example Tray 1 is used, the procedure being similar for all other
trays.
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1. Squeeze the catch (1) on Tray 1 side cover and open the
cover.
2. Holding it by the tab (2), turn the paper guide outward.
3. Carefully remove the jammed paper.
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4. Put the paper guide back into position and close Tray 1 side
cover.
OPEN COVER, PAPER JAM, SIDE COVER
1. If the MP Tray is open, close it so that the side cover (1) is
visible.
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2. Pull the release lever (2) and pull open the side cover.
3. Carefully remove the jammed paper.
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4. Close the side cover.
OPEN COVER, PAPER JAM, TOP COVER
1. Squeeze the top cover handle (1) and open the top cover.
WARNING!
Be careful not to touch the fuser unit which is hot after
printing.
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2. Squeeze the basket handle (2) and raise the drum basket.
3. Carefully remove any paper on the belt.
4. If paper is jammed in the fuser unit, push the lock lever (3)
in the direction shown to release the unit.
WARNING!
Be careful not to touch the fuser unit which may be hot
after printing. If the fuser unit is hot, wait until it cools
before attempting to remove any jammed paper.
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5. Holding the fuser unit (4) by the handle, lift it out of the
printer and place it on a flat surface.
6. Pull up the jam release levers (5) and remove the jammed
paper.
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7. Carefully replace the fuser unit into the printer and turn the
lock lever (6) in the direction shown to lock the fuser unit.
8. If paper is jammed near the paper exit, open the face-up
stacker (7).
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9. Open the side cover (paper exit) (8) and remove the jammed
paper.
10. Close the side cover (paper exit) and then the face-up
stacker.
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11. Return the image drum basket (9) into position and check it
is locked.
12. Close the top cover and ensure it is latched.
Troubleshooting 65
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AVOIDING PAPER JAMS
The following table summarizes possible causes of paper jams and
suggests ways of avoiding them.
POSSIBLE CAUSE
The printer is not level.
Your print media is too light or
too heavy.
Your print media is damp or
charged with static electricity.
Your print media is creased or
curled.
Your print media sheets are
not aligned with each other.
Your print media is not align ed
properly in the paper tray.
Your envelopes to be printed
are not oriented properly.
Your printer feed roller is dirty.
Your printer feed rollers are
wearing out.
The media weight or type
have been wrongly set.
SUGGESTED REMEDY
Place the printer on a steady, level surface.
Use appropriate media.
Use media that has been stored in
appropriate temperature and humidity
conditions.
Use appropriate media. Decurled media can
be used.
Remove the sheets, jog them into alignment
and reload them.
Adjust the paper stop and paper guides of
the tray, or the manual feed guid e on the MP
Tray to align the media properly.
Adjust the orientation as required.
Wipe the roller with a cloth moistened with water
Replace the feed rollers.
Select the correct printer menu settings for
[Media Weight] and [Media Type].
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Printing is light.
DEALING WITH UNSATISFACTORY PRINTING
SYMPTOMS
Vertical white lines
can be seen on the
printed page.
Printed images are
fading vertically.
POSSIBLE CAUSES STEPS TO TAKE
The LED head is dirty. Wipe the LED head with a
LED lens cleaner or with a
soft cloth.
The toner is low. Replace the toner cartridge.
Foreign materials may Replace the image drum
be present in the image cartridge.
drum.
Light-shielding film of Wipe the film with a LED
the image drum lens cleaner or with a soft
cartridge is dirty. cloth.
The LED head is dirty. Wipe the LED head with a
LED lens cleaner or with a
soft cloth.
The toner is low. Replace the toner cartridge.
The paper is not Use recommended paper.
suitable for the printer.
The toner cartridge is
not properly seated.
The toner is low.
The paper is moist.
The paper is not
suitable for the printer.
Thickness and type of
paper are inappropriate.
Reinstall the toner cartridge.
Replace the toner cartridge.
Use paper stored in proper
temperature and humidity
conditions.
Use recommended paper.
Set a proper value for
[Media Weight] and [Media
Type] in the menu setup, or
set one value thicker for
[Media Weight].
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SYMPTOMS
POSSIBLE CAUSES STEPS TO TAKE
Printing is light.
Recycled paper is being
used.
Set one value thicker for
[Media Weight] in the menu
setup.
Partially faded
images. White
spots and lines
appear in solid
printing.
Paper is moist or dry. Use paper stored in proper
temperature and humidity
conditions.
Vertical lines
appear.
Horizontal Lines
and spots appear
periodically.
The image drum
cartridge is damaged.
The toner is low.
When the interval is
about 94mm (4in), the
image drum (the green
tube) is damaged or
dirty.
When the interval is
about 42mm (1.5in),
there may be foreign
particles in the image
drum cartridge.
When the interval is
about 87mm (3.5in),
the fuser unit is
damaged.
The image drum
cartridge has been
exposed to light.
Replace the image drum
cartridge.
Replace the toner cartridge.
Wipe it lightly with a soft
cloth. Replace the image
drum cartridge when it is
damaged.
Open/close the top cover,
and print again.
Replace the fuser unit.
Replace the image drum
cartridge if the problem is
not resolved.
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SYMPTOMS
POSSIBLE CAUSES STEPS TO TAKE
White area of paper
is lightly stained.
Paper contains static.
Use paper stored in proper
temperature and humidity
conditions.
Too thick paper is used. Use thinner paper.
The toner is low. Replace the toner cartridge.
Periphery of the
letters is smudged.
The LED head is dirty. Wipe the head with LED lens
cleaner or with a soft cloth.
Toner comes off
when it is rubbed.
The thickness and type
of the paper are
incorrectly set.
Set the correct value of
[Media Type] and [Media
Weight] in the menu setup
or set one value thicker for
[Media Weight].
Glossiness is not
uniform.
Recycled paper is used. Set one value thicker for
[Media Weight] in the menu
setup.
The thickness and type Set the correct value of
of the paper are [Media Type] and [Media
incorrectly set. Weight] in the menu setup
or set one value lighter for
[Media Weight]
Specifications 69
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SPECIFICATIONS
ITEM
Dimensions
Weight
Print speeds
Resolution
Emulations
Memory
Paper input
at 20 lb (75 g/m²)
Paper weight
Paper output
Interfaces
SPECIFICATION
23.6x25x18.5in (WxDxH)
599x625x471mm (WxDxH)
Without options, approx. 167.5 lb (76 kg)
Color: up to 36 ppm (A4 landscape) 20 – 28 lb paper
(monochrome: up to 40 ppm A4 landscape)
max. 1200 x 600 dpi
PCL 5c, PCL XL 2.1, PS, IBM PPR, Epson FX
512 MB, expandable; max. 1,o24 MB
Tray 1: 530 sheets (A6 up to A3+)
17 - 57 lb. (64-216 g/m²)
Face-down stacker: 500 sheets
Parallel, USB 2.0, 10Base-T and 100Base-TX
Power rating
Power consumption
110 – 127 VAC, 60 Hz
230 VAC, 50 Hz +/- 2Hz
Operating: 1,500 W maximum, 780 W typical
Standby: 600 W maximum, 200 W typical
Power save: 34 W
Specifications 70
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ITEM
Operating environment
Noise level
SPECIFICATION
Operating: 50 – 90°F/20 – 80%RH
Off: 32 – 110°F/10 – 90%RH
Operating: 54dBA maximum
Standby: 42dBA maximum
Power save: 28dBA maximum after 30 mins
background level
Appendix A – Display Panel Messages 71
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APPENDIX A – DISPLAY PANEL MESSAGES
The display panel messages are intended to be self-explanatory.
Representative messages are given as examples below.
MESSAGE
Ready to Print
Printing tttttt
tttttt Near End
cccccc Toner Low
Fuser Unit Near Life
Change Fuser Unit
Inverter is Removed
Invalid Data
Press ONLINE Button
Change Paper in tttttt
mmmmmm
pppppp
Press ONLINE button
Please see HELP for
details
Install Paper
tttttt
mmmmmm
Please see HELP for
details
Install Tray
tttttt
COMMENT
Your printer is online and ready to print.
Your printer is printing and paper is currently being
fed from tttttt, where tttttt identifies a tray.
The paper supply in the tray identified by tttttt will
run out soon.
The remaining toner of color cccccc is running low.
The fuser unit is nearing the end of its working life.
The fuser unit has reached the end of its working
life and has to be changed.
The Inverter unit has been separated from the
printer and all Finisher functions are disabled.
(Finisher/Inverter is an optional accessory.)
Invalid data has been received by the printer. Press
the ONLINE button to clear this warning.
There is a mismatch between the media in the tray
and print data.
Load media of size mmmmmm and type pppppp
into tray tttttt. The message may remain for some
time after you have closed the tray.
You can have the printer ignore this error for the
current print job by pressing the ONLINE button.
You can access help details by pressing the HELP
button.
The printer has tried to take paper from an empty
tray.
Load media of size mmmmmm into tray tttttt. The
message may remain for some time after you have
closed the tray.
You can access help details by pressing the HELP
button.
The printer has tried to take paper from a tray that
has been removed.
Ensure that tray tttttt is correctly located or put tray
tttttt loaded with paper back into the printer.
Appendix A – Display Panel Messages 72
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MESSAGE
Open Cover
Paper Remains
tttttt
Please see HELP for
details
Check Image Drum
cccccc
Please see HELP for
details
COMMENT
Additional paper has been detected after a paper
jam has been cleared.
Open tttttt side cover to check for additional paper.
You can access help details by pressing the HELP
button.
Check that the image drum of color cccccc is
correctly installed.
You can access help details by pressing the HELP
button
.
Appendix A – Display Panel Messages 73
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