Page 1
SERIES 328 VIDEO
MATRIX SYSTEM
USERS MANUAL
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ZVM-328 User Manual Issue 05 Page 2 of 29
MEYERTECH LIMITED
CONTENTS
1.
SERIES 328 WELCOME ............................................................................................................. 3
2.
FEATURES ................................................................................................................................... 4
3.
INSTALLATION ............................................................................................................................ 5
4.
CONFIGURATION ........................................................................................................................ 8
5.
SPECIFICATIONS ...................................................................................................................... 21
6.
TROUBLE SHOOTING GUIDE .................................................................................................. 23
7.
DECLARATION OF CONFORMITY .......................................................................................... 24
8.
MAINTENANCE .......................................................................................................................... 25
9.
DISPOSAL .................................................................................................................................. 25
10. SUPPORT ................................................................................................................................... 26
11. WARRANTY ............................................................................................................................... 27
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1.
SERIES 328 WELCOME
Thank you for purchasing the ZoneVu Series 328 Video Matrix.
The ZVM-328, ZVM-648 and ZVM-968 are powerful yet compact video matrices, which meet all small
to medium size system requirements.
In conjunction with other products within the ZoneVu range the ZVM-328, ZVM-648 and ZVM-968
provide complete and powerful CCTV solutions.
MEYERTECH are dedicated to customer service and support. If you have any questions or problems,
our staff will be pleased to assist you on the technical help line listed on page Error! Bookmark not
defined..
Information regarding other MEYERTECH products and technical information can be found by pointing
your Internet browser to:
http://www.meyertech.co.uk
Whilst every effort has been made to confirm the information in this document is correct,
MEYERTECH LIMITED cannot accept any liability for any errors, omissions and or incorrect
information contained within this document.
No part of this document may be reproduced or distributed in any form or by any means
without prior written consent from MEYERTECH LIMITED.
MEYERTECH LIMITED are committed to continuous product development and therefore reserve
the right to change specifications without notice.
1997-2014 ALL RIGHTS RESERVED.
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2.
FEATURES
♦ 32 Bridged Camera Inputs per matrix.
♦ System expandable to 96 Camera Inputs.
♦ 8 Monitor Outputs.
♦ Support for up to 8 keyboards (Including a socket for direct attachment of 1 keyboard).
♦ Programmable On Screen Captions for Cameras, Monitors & Alarms.
♦ Real Time Clock - H : M : S 2000 Compliant
♦ Salvo Monitor Sequencing.
♦ Zonal Switching.
♦ Video Loss Detection.
♦ 32 Programmable Normally Open/Closed Alarm Contacts
♦ Event Driven Alarm Handling
♦ RS-422 or VICTA Coaxial Telemetry.
♦ Compatible with the full range of ZoneVu products.
♦ Diagnostics.
3 I
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NSTALLATION
3.
INSTALLATION
To obtain the optimum performance from your ZVM-328, please take time to read this manual before
commencing installation. If you have any questions or problems our staff will be pleased to assist you
on the technical help line listed on page Error! Bookmark not defined..
WARNING
THIS EQUIPMENTS POWER SUPPLY UNIT CONTAINS
HAZARDOUS VOLTAGES. THIS EQUIPMENT MUST BE
EARTHED TO PREVENT FIRE OR SHOCK HAZARD. DO NOT
EXPOSE THIS EQUIPMENT TO RAIN OR MOISTURE.
Unpack the ZVM-328 and check the contents against the list below.
♦
ZVM-328 3u 19” Low Profile Case
♦
Power Supply 12V.
3.1 SYSTEM EXPANSION
The ZVM-328 Video Matrix is expandable in blocks of 32 inputs to a maximum size of 96 cameras and
8 monitors. Hence, the three matrix options are ZVM-328, ZVM-648 and ZVM-968.
Monitors 1-8
Master Matrix SlaveMatrix #1 SlaveMatrix #2
Fully Expanded SystemMinimum System
32 Contact
Alarms
ZVM-328
Camera 33-64
ZVM-328
Cameras 65-96
ZVM-328
Cameras 1-32
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3.2 CONNECTING THE ZVM-328
Connect up the ZVM-328 in accordance with diagram below and the Electrical Specification on page
21, paying special attention to the maximum ratings and the notes below.
1. The ZVM-328 MUST be earthed at the earthing tag provided on the housing.
2. ALWAYS use Screened cables for low voltage and signal cables, ensuring the screen is
connected to 0V or Earth.
3. AVOID looming cables of differing characteristics together E.G. Video cables with cables
carrying mains power.
4. The maximum cable run for Twisted Pair is typically 2km.
5. The maximum cable run for VICTA Twisted Pair is typically 600m for type RG11 cable.
6. The maximum number of Telemetry Receivers that can be connected to a driver output is 32.
7. Bridging to other equipment is achieved using the additional BNC terminals located next to each
video input. If an input is bridged, the termination link should be removed.
8. All unused video inputs must be terminated using the links provided.
ZVM-328
Master
ZVM-328
Slave 1
ZVM-328
Slave 2
32 Contact
Alarms
Cameras 33-64 Cameras 65-96
Monitors 1-8 Monitors 1-8Monitors 1-8
Rx Rx
Rx Tx
Tx Tx
4 Wire RS 422 Network
RxTx
ZVK-XXX Series Operator
Keyboards.
Expandable to 8
Keyboards
ZVR-XXX Series
Telemetry Receivers
ZVR-XXX Series
Telemetry Receivers
ZVR-XXX Series
Telemetry Receivers
Cameras 1-32
RS-422 and /or
Video
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3.3 SETTING UP THE SYSTEM
Each ZVM-328 matrix must be individually set-up in order to define its position within the overall
system (see Section System Expansion on page 5).
1. Ensure ZVM-328 matrix is powered OFF.
2. Remove link at the back of the matrix. (see Mechanical Specification on page 21).
3. Power matrix with 12Vdc and view monitor output 1. Instructions will appear on the display (see
below).
4. To move the bar highlighter down one position, insert the link, pause momentarily, and then remove
the link.
5. When the bar highlighter is pointing to the correct configuration for the current matrix, re-fit the link
and power the ZVM-328 OFF.
6. Repeat for each matrix.
When each matrix has been configured in the above manner, power Slave matrices ON followed by
the Master.
INITIALIZE MATRIX
Step through options
with link. Fit link.
Power down to accept.
Standalone
Master Cameras 1-32
Slave Cameras 33-64
Slave Cameras 65-96
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4. CONFIGURATION
The ZVM-328 should now be configured, by logging on from a ZVK series keyboard.
4.1 KEY TABLES
• Using the ZVK-002
The following ZVK-002 keys are used to configure the matrix.
ENT
Proceed to the selected option. Also used to accept parameters and to
toggle through available options.
MONITOR Used to navigate through the menus and to delete characters whilst
editing text captions.
For further information regarding the ZVK-002 keyboard please refer to the ZVK-002 User
Manual.
• Using the ZVK-007
The following ZVK-002 keys are used to configure the matrix.
ENT
Proceed to the selected option. Also used to accept parameters and to
toggle through available options.
DEL Used to navigate through the menus and to delete characters whilst
editing text captions.
For further information regarding the ZVK-007 keyboard please refer to the ZVK-007 User
Manual.
• Using the ZVK-77
By using the ZVK-77s programming mode, navigation of the Series 328 menus can be done with
the Softkeys.
For further information regarding the ZVK-77 keyboard please refer to the ZVK-77 User Manual.
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4.2 OSD MENU SYSTEM
Configuration is divided into four sections within the Main Menu of the On Screen Display. To navigate
through the menu options press the MONITOR key (ZVK-002) or the DEL key (ZVK-007). The
highlighted option can then be accessed, by pressing ENT.
4.3 SETUP MATRIX
The SETUP MATRIX menu is used to configure all features specific to Camera’s, Monitor’s, Alarm’s
and Sequencing.
4.3.1 CAMERA OPTIONS
MAIN MENU
Setup Matrix
Setup Time/Date
Diagnostics
Load Defaults
Return To Operation
SETUP MATRIX MENU
Camera Options
Monitor Options
Alarm Options
Sequencing Options
Miscellaneous
Return To Main Menu
CAMERA OPTIONS MENU
Camera : 1
Video PRESENT
Head Type : ZoneVu
Set Caption
Caption : ON
Time/Date : BOTH
Text Position : TOP
Return To Matrix Menu
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The CAMERA OPTIONS MENU allows the user to configure all options on a camera by camera basis.
To view the current settings for a camera enter the camera number in the camera field. All other fields
on the page will then be updated with the current operating values.
Editable Fields are:
Camera [ ] Enter a camera number between 01 and 32. 0 = Global
Video [ ] Toggle between Video PRESENT and ABSENT. This should be used when
video loss is being detected to discount unused video inputs. Telemetry is
also affected by this field.
Camera Text Allows the user to enter a caption for the current camera of up to 24
characters in length.
Text Position Toggle camera caption text position TOP, BOTtom or OFF. This option is
applied to both camera and monitor captions as well as time and date text.
Time / Date [ ] Toggle time and date display TIME, DATE, BOTH or OFF.
Head Type [ ] This option defines the RS-422 telemetry protocol output. Options available
are:
DomeVu Must be selected when driving Meyertech telemetry receivers
DVR-xxx.
ZoneVu Must be selected when driving Meyertech telemetry receivers
ZVR-xxx over RS-422 .
ZV + VICTA Must be selected when driving Meyertech telemetry receivers
ZVR-xxx over coaxial cable
3rd party protocols The Series 328 will support a range of 3rd party
domes directly. See the supported driver documentation for
more information
For further information regarding Meyertech ZoneVu protocols or any
interfacing requirements please contact Meyertech Head Office. Contact
details can be found at the end of this document.
Caption Camera text on or off.
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4.3.2 MONITOR OPTIONS
The MONITOR OPTIONS MENU allows the user to configure all options available on a monitor by
monitor basis.
Editable Fields are:
Monitor [ ] Enter a Monitor number between 1 and 8.
Set Caption Allows the user to enter a caption for the current monitor of up to 5 characters in
length.
Caption Toggle monitor caption text ON or OFF.
Camera Text Toggle camera text ON or OFF – allows camera text to be turned off by monitor,
not turned on.
4.3.3 ALARM OPTIONS
MONITOR OPTIONS MENU
Monitor : 1
Set Caption
Caption : ON
Camera Text : ON
Return To Matrix Menu
ALARM OPTIONS MENU
Alarm Reporting
Contact Alarms
Alarm Handling
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4.3.3.1 Alarm Reporting
Editable Fields are:
Contact Alarm [ ] ON or OFF. Master or Standalone Matrices only.
Video Loss [ ] ON or OFF. Must be defined on Standalone / Master & Slave Matrices
Relay Output [ ] Action is configurable as Off, Latched or Pulsed (for 1 second).
Master or Standalone Matrices only.
ALARM REPORTING
Contact Alarms [ OFF ]
Video Loss [ OFF ]
Relay Output [ LATCH ]
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4.3.3.2 Contact Alarms
The CONTACT ALARMS MENU allows the user to configure all options relating to the contact alarm
inputs located at the back of the ZVM-328.
To view the current settings for a contact enter the contact number in the Alarm No field. All other
fields on the page will then be updated with the current operating values.
Editable Fields are:
Alarm No [ ] Enter a camera number between 01 and 32.
Alarm Text Allows the user to enter a caption for the current alarm of up to 10 characters
in length.
Alarm Status [ ] Toggle Alarm Status normal condition between N/O (Normally Open
Contact), N/C (Normally Closed Contact) or OFF (Ignore Alarm Contact
Input).
Priority [ ] Alarm priority (1-9, 9 Highest). Used when Queue Type selected is PRIOR
(Priority) as opposed to CHRON (Chronological).
Relay [ ] Enable or Disable relay action taken when alarm occurs.
Events Each Alarm triggers three events. Each event can be configured to switch a
Camera to a Monitor, send a Camera to a Preset and Report the alarm to a
Keyboard. Additionally, individual aspects of each event can be switched ON
or OFF.
CONTACT ALARMS MENU
Alarm No [ 01]
Alarm Text
Alarm Status [N/O]
Priority [ 1 ]
Relay [ ENABLE ]
Event #1
Event #2
Event #3
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4.3.3.3 Alarm Handling
Auto Cancel This feature enables the ZoneVu system to handle alarms automatically.
1. A contact alarm occurs and activates user defined events. I.e. Cameras
are sent to Presets, switched to monitors and keyboards reported to.
2. When the contact alarm becomes inactive, the Auto Cancel Timer is
started.
3. When the Auto Cancel time is reached, any cameras which were event
driven will return to their positions or tours prior to the alarm occurring.
User control intervention after a camera has been event driven will override
the Auto Cancel facility.
Cancel Time Time between alarm de-activating and cameras returning to last position /
tour.
Report Monitor The monitor upon which all alarm reporting OSD text is written.
Queue Length Number of alarms allowed to be queued at any one time.
Queue Type Determines whether alarms progress to the top of the alarm queue based on
the order in which they occurred (CHRON) or their priority (PRIOR).
EVENT #1
Camera [ 12 ]
Monitor [ 8 ]
Preset [ 5 ]
Cam to Mon [ ON ]
Cam to Pre[ ON ]
Rep to Key [ ON ]
Keyboard Number [ 1 ]
1-8 (0=ALL)
ALARM HANDLING
Auto Cancel [ On ]
Cancel Time [ 5 ]
Report Monitor [ 1 ]
Queue Length [ 10 ]
Queue Type [CHRON]
Return to Alarm Menu
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4.3.4 SEQUENCING OPTIONS
The SEQUENCING MENU allows the user to configure all monitor sequencing options.
A sequence is a defined list of cameras. Each camera is switched to the sequencing monitor in turn
followed by a dwell time before the next SALVO. The term SALVO indicates that all sequencing
monitors are updated simultaneously i.e. they each display the next camera in the sequence at the
same time.
To view the current settings for a sequence or pattern, enter the pattern number in the pattern field. All
other fields on the page (except for Dwell Time, which is a global setting) will then be updated with the
current operating values.
Editable Fields are:
Pattern [ ] Enter a pattern number between 1 and 8. Each pattern can hold up to 32
Cameras.
Position [ ] Indicates the current position in the current pattern which is to be edited.
Range 1-32.
Camera [ ] Allows the user to enter the camera to be sequenced in the pattern number
and position number indicated by the pattern and position fields.
Pattern Size [ ] Up to 32 positions can be programmed into any pattern. The pattern size
field sets the position after which the sequence restarts at position 1.
Dwell Time [ ] The global time between updating monitors and stepping to the next pattern
position. Range 1 to 99 seconds.
SEQUENCING MENU
Pattern [ 1 ]
Position [ 1 ]
Camera [ 1 ]
Pattern size [ 32 ]
Dwell in seconds [60]
Return To Matrix Menu
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4.3.5 MISCELLANEOUS OPTIONS
The Miscellaneous Menu contains configuration options which do not directly relate to Cameras,
Monitors, Alarms and Sequencing.
4.3.5.1 Setup of Video Inputs
This area of configuration is intended to be used as a tool for quickly setting up the Video field seen in
the Camera Options menu. (See section 4.3.1)
Use the MONITOR key to manoeuvre through the menu and the ENTER key to place a marker next to
each input where video is present.
SETUP VIDEO INPUTS
1-x< 12-x 23-x
2-x 13-x 24-x ENT
3-x 14-x 25-x
Marks
4-x 15-x 26-x
5-x 16-x 27-x
6-x 17-x 28-x DEL
7-x 18-x 29-x key
8-x 19-x 30-x
moves
MISCELLANEOUS MENU
Setup Video Inputs
Setup Contact Inputs
Keyboards [ 4 ]
Polling scheme [ On ]
Ctrl Time-out,mins [ 0 ]Mins
Return to Matrix Menu
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4.3.5.2 Setup of Contact Inputs
This area of configuration is intended to be used as a tool for quickly setting up the Alarm Status field
seen in the Contact Alarms menu. (See section 4.3.3.2)
Use the MONITOR key to manoeuvre through the menu and the ENTER key to toggle between ‘O’, ‘C’
and ‘ ‘ (Normally Open, Normally Closed and Off).
4.3.5.3 Number Of Keyboards
This option defines the number of keyboards polled by the Matrix.
Generally, keyboard MAC numbers must lie within the range ‘01’ and ‘08’.
If the Keyboards is set to 4, the matrix will poll four keyboards with the MAC numbers ‘01’, ‘02’, ‘03’ and
‘04’.
4.3.5.4 Polling scheme
The polling scheme allows the series 328 to spend less time polling for keyboards which are not
connected to the system. With it set to On only those keyboards that respond to polls will be regularly
polled (all other keyboards will be polled at a reduced rate).
With it set to Off all keyboards will be polled irrespective of if they reply or not.
4.3.5.5 Control Time-out
If the Control Time-out feature is enabled, keyboards are forced to relinquish control after the specified
period of time of inactivity.
This option can be switched OFF by entering a value of 0 or ON by entering a value in the range 1 to
99 minutes.
SETUP CONTACT INPUTS
1-O< 12-C 23 2-O 13-C 24- ENT
3-O 14-C 25 Marks
4-O 15- 26 5-C 16- 27 6-C 17- 28- MON
7-C 18- 29 Moves
8-C 19- 30-
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4.4 SETUP TIME/DATE
The TIME DATE MENU allows the user to set and initialise the real time clock. The clock display is
updated once per second. The options for time and date are set on a camera by camera basis within
the CAMERA OPTIONS MENU.
Each field must be set individually and the real time clock will only take on the new values when
Initialise clock is selected.
4.5 DIAGNOSTICS
TIME DATE MENU
Set Hours [ 17 ]
Set Minutes [ 00 ]
Set Day [ 06 ]
Set Month [ 11 ]
Set Year [ 96 ]
Initialise Clock
Return To Main Menu
DIAGNOSTICS MENU
Test Video Inputs
Test Contact Alarms
Return To Main Menu
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4.5.1 T
EST VIDEO INPUTS
This option gives quick diagnostic facilities for testing the matrix’s video inputs and for detecting which
inputs have cameras present. The example below shows video detected on inputs 1-5.
4.5.2 T
EST CONTACT INPUTS
This option gives quick diagnostic facilities for testing the matrix’s alarm contact inputs. The example
below shows no alarms Closed Circuit. I.e. All Open.
4.5.3
LOAD DEFAULTS
1-ok 12- 23-
Video
2-ok 13- 24-
Inputs
3-ok 14- 25-
Present
4-ok 15- 265-ok 16- 276- 17- 28- ENT
7- 18- 29- to
MATRIX ACTIVE CONTACTS
1-0 12-0 23-0
2-0 13-0 24-0 ENT
3-0 14-0 25-0 To
4-0 15-0 26-0 Test
5-0 16-0 27-0
6-0 17-0 28-0
7-0 18-0 29-0
8-0 19-0 30-0
9-0 20-0 31-0
10-0 21-0 32-0
LOAD DEFAULTS
Are You Sure?
Yes
No
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4.6 LOAD DEFAULTS
This option allows the user to reload all default programmable information such as camera captions, text options
and sequences. See section 4.7 for default data.
The user is given the option to abort loading default data if necessary.
To re-boot the ZVM-328 and load default factory conditions:
i) Remove power from the matrix.
ii) Remove link located next to power connector.
iii) Apply power to the matrix.
iv) Replace Link.
4.7
ZVM-328 FACTORY PRESET CONDITIONS.
By Camera Camera PRESENT
Caption Camera nn
Camera Text TOP
Time/Date BOTH
Text Position TOP
Head Type ZoneVu
Caption ON
By Monitor Caption Mon n
Caption Camera Text : ON
By Sequence Pattern Position nn Camera nn
Pattern Size 32
By Contact Alarm Caption Alarm nn
Status N.O.
Relay ENABLE
Priority 1
By Alarm Event Camera Nn
Monitor 1
Preset 0
Keyboard 1
Cam. to Mon. ON
Cam. to Pre. ON
Report to Kbd. ON
Global Time/Date 23:59:00 31/12/99
Dwell Time 5 seconds
Video Loss OFF
Contact Alarms OFF
Auto Cancel OFF
Cancel Time 5 Seconds
Alarm Queue Type CHRON (chronological)
Alarm Queue Length 4
Relay Output PULSED
Report Monitor 1
Keyboards 4
Ctrl Timeout 0
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5. SPECIFICATIONS
5.1 ELECTRICAL SPECIFICATION
POWER INPUT - 12VDC Power Supply (included) from 230VAC
CURRENT CONSUMPTION - 650mA
VIDEO - Inputs 1V pk-pk 75Ω
- Outputs 1V pk-pk 75Ω
CROSSTALK - Better than 50dB
SIGNAL TO NOISE - Better than 50dB
5.2 MECHANICAL SPECIFICATION
Contact Alarm
Inputs & Relay
Output
Communications
Ports
Local Keyboard
Socket
Power Input
Setup Link
Video Inputs with bridged
outputs. Optional 75
Ω
termination links.
Video Outputs
DIMENSIONS - 19” by 3u (482mm x 132mm x 75mm)
WEIGHT - 3.2kg
TEMPERATURE - Operational 0 Degrees to 40 Degrees C
- Storage minus 20 Degrees to plus 60 Degrees C
- Humidity 10% to 95% (Non-condensing)
VIDEO INPUTS - BNC Terminal with link for 75Ω termination (remove if bridging input).
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VIDEO OUTPUTS - BNC Terminal
COMMUNICATIONS - 9 pin D type connector (Female)
ALARMS - 25 pin D type connector (Female)
ENG KEYBOARD - FCC socket RJ-11
COMMS - VICTA coax (Telemetry)
RS-422 twisted pair (Telemetry / Network Communications)
ZoneVu commands and data are transmitted in PACKETS. Each
Packet has a unique HEADER to identify its destination and a common
TERMINATOR to identify the end of the data Packet.
The Packet Headers and the Packet Terminator are formed from nonprintable ASCII characters.
Commands and data are formed from printable ASCII characters.
ASCII NUL characters are used to separate data fields.
Baud rate - 9600 baud
Parity - none
Stop bits - 1
Flow control - none
Data bits - 8
Pin No Function
1,2 Network RX-, RX+
3,4 Network TX-, TX+
5 Ground
6,7 Telemetry RX-, RX+
8,9 Telemetry TX-, TX+
Pin No Function
1 to 16 Alarm Inputs
18 Common for Inputs 1-8
19 Common for Inputs 9-16
20 Common for Inputs 17-24
21 Common for Inputs 25-32
23 Normally Open Relay Output
24 Normally Closed Relay
Output
25 Relay Common
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6. TROUBLE SHOOTING GUIDE
This Trouble Shooting Guide should be used in the first instance of encountering any problems with the
ZVM-328. If problems persist, contact MEYERTECH on the Technical Help line numbers given on page
Error! Reference source not found.Error! Reference source not found.Error! Reference source
not found.Error! Bookmark not defined..
Symptom Solution
Telemetry not
working.
Check that the Video is logged as being PRESENT in the
Camera Options Menu.
Use the diagnostics menu to check for the presence of
video (hence a video connection) on the appropriate input.
Also ensure head type is set to match attached camera.
Sync Fail reported on
used inputs.
Check that the Camera is logged as being ABSENT in the
Camera Options Menu. If video loss reporting is not
required, disable through in the Alarm Options Menu.
Relay not operating
when alarm occurs.
Ensure that Contact Alarm Reporting is set to ON.
Keyboard displays
“Comms. Fault”
Check within the Miscellaneous Menu the number of
keyboards option. Ensure that the Keyboard MAC number
is less than the number of keyboards declared.
Check that the keyboard’s MAC number does not clash
with another keyboard’s MAC number. Especially after
installation of keyboard software updates.
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7. DECLARATION OF CONFORMITY
Manufacture’s Name:
MEYERTECH LIMITED
Manufacture’s Address: MEYERTECH Limited
Zebra Court
White Moss View
Greenside Way
Manchester
M24 1UN
declares, that the product(s):
Product Name : ZVM-328 Video Matrix
Model(s): All
Product Options: All
conforms to the following Product Specifications :
EN55022 CLASS B
EN50093
EN60950 Amendments 1, 2, & 3 1992
Supplementary Information:
MEYERTECH declare under our sole responsibility that the product to which this declaration
relates, is in conformity with the protection requirements of council directive 89/336/eec on
the approximation of the laws of the member states relating to electromagnetic compatibility,
when installed in accordance with the instructions given in this manual.
SIGNED -
S K MEYERS
Director
MEYERTECH LIMITED
ISSUED THIS DAY: 1st May 1997
European Contact: Meyertech Limited (Head Office), Zebra Court, White Moss
View, Greenside Way, Manchester, England, M24 1UN.
EC DECLARATION OF CONFORMITY ACCORDING
EC DECLARATION OF CONFORMITY ACCORDING EC DECLARATION OF CONFORMITY ACCORDING
EC DECLARATION OF CONFORMITY ACCORDING
TO ARTICLE 10 OF COUNCIL DIRECTIVE 89/336/EEC
TO ARTICLE 10 OF COUNCIL DIRECTIVE 89/336/EECTO ARTICLE 10 OF COUNCIL DIRECTIVE 89/336/EEC
TO ARTICLE 10 OF COUNCIL DIRECTIVE 89/336/EEC
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8. MAINTENANCE
The Series 328 requires no Planned Preventive Maintenance periods (PPM’s) as it is mainly solid state
in design.
The Series 328 contains no serviceable parts and should be returned to our Service Centre in
Scunthorpe for repair or replacement under warranty. Any repairs, attempted repairs or replaced
components not carried out by the Meyertech Service Centre will void all Meyertech warranties and
liabilities.
If your Series 328 has to be returned to our Service Centre please follow the returns procedure below,
otherwise delays may be incurred in returning or replacing the Series 328.
9. DISPOSAL
There are no additional requirements beyond safe working practice in the decommissioning of the
Meyertech Series 328.
However the Series 328 contains printed circuit boards populated with electronic components. The
whole unit must be returned to Meyertech Service Centre for final disposal. Please follow the normal
returns procedure.
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10. SUPPORT
At Meyertech our staff understand quality support is important to you, vital in fact, which is why we
place such a high precedence on providing it.
For all matters relating to support go to our website to find the information your require visit
http://www.meyertech.co.uk/support.html
Meyertech Limited is a member of the CCTV User Group.
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11. WARRANTY
Please refer to Meyertech Limited ‘Terms & Conditions of Sale of Goods & Services’ for interpretation.
1. If the Buyer establishes to the Seller's reasonable satisfaction that there is a defect in the
materials or workmanship of the Goods manufactured, then the Seller shall at its option, at its
sole discretion and within a reasonable time,
a. arrange for the repair or making good such defect or failure in such Goods free of
charge to the Buyer (including all costs of transportation of any Goods or materials to
and from the Buyer for that purpose),
b. replace such Goods with Goods which are in all respects in accordance with the
Contract, or
subject, in every case, to the remaining provisions of this Condition 1 provided that the liability of the
Seller under this Condition 1 shall in no event exceed the purchase price of such Goods and
performance of anyone of the above options shall constitute an entire discharge of the Seller's
liability under this warranty.
2. Condition 1 shall not apply unless the Buyer:
a. notifies the Seller in writing of the alleged defect within 12 (twelve) months from
delivery or such other period or periods as may be agreed in writing between the Seller
and the Buyer, and
b. allows the Seller a reasonable opportunity to inspect the relevant Goods.
3. For the avoidance of doubt, the Seller shall be under no liability under the warranty in Condition
1 above:
a. where such defects arise from any drawing, design or specification supplied by the
Buyer; or
b. where such defects arise from fair wear and tear, wilful damage, or negligence of a
party other than the Seller (or its employees or authorised personnel), abnormal
working conditions, failure to follow the Seller's instructions (whether oral or in writing),
misuse or alteration or repair of the Goods without the Seller's approval; or
c. where such defects arise in parts, materials or equipment which have not been
manufactured or designed by the Seller but have been purchased at the Buyer's
request by the Seller from the Buyer's designer and manufacturer or from some other
third party (the “Third Party Supplier”).
d. if the total price of the Goods has not been paid by the due date for payment
e. in respect of any type of defect, damage or wear specifically excluded by the Seller by
notice in writing: or
f. if the Buyer makes any further use of the Goods after giving notice in accordance with
Clause 1
4. Any repaired or replaced Goods shall be redelivered to the Buyer free of charge to the original
point of delivery but otherwise in accordance with and subject to these Conditions.
5. Alternatively to Condition 1 the Seller shall be entitled at its absolute discretion on return of the
defective Goods to the Seller (at the Seller's request) to refund the price of the defective
Goods in the event that such price shall already have been paid by the Buyer to the Seller, or,
if such price has not been paid, to relieve the Buyer of all obligation to pay the sum by the
issue of a credit note in favour of the Buyer in the amount of such price.
6. In respect of all Goods supplied to the Seller by a Third Party Supplier the Seller will on request
pass on to the Buyer (in so far as reasonably possible) the benefit of any warranty given to the
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Seller by such Third Party Supplier and will (on request) supply to the Buyer details of the
terms and conditions of such warranty and copies of any relevant product information sheets,
technical data sheets or product leaflets issued by such Third Party Supplier and the Buyer
shall be solely responsible to the entire exclusion of the Seller for complying with the same.
7. For the purposes of Condition 1 references to Goods shall be deemed to exclude software.
8. The Buyer acknowledges that software in general is not error-free and agrees that the
existence of such errors in the Software Programs shall not constitute a breach of this
Contract.
9. In the event that the Buyer discovers a material error which results in the Programmed
Products not performing substantially in accordance with the Functional Specification, or the
Licensed Programs not performing substantially in accordance with the relevant Program
Documentation and notifies the Seller of the error within 90 days from the date of the Seller
making available the respective software to the Buyer (the `warranty period") the Seller shall
at its sole option either refund the price which the Buyer has paid to the Seller (or if such price
has not been paid, relieve the Buyer of all obligations to pay the sum) in respect of the
respective software or use all reasonable endeavours to correct by patch or new release (at its
option) that part of the software which does not so comply provided that such non-compliance
has not been caused by any modification, variation or addition to the software not performed
by the Seller or caused by its incorrect use, abuse or corruption of the software by use of the
software with other software or on equipment with which it is incompatible,
10. To the extent permitted by English law, the Seller disclaims all other warranties, with respect to
the software which it provides pursuant to the Contract, either express or implied, including but
not limited to any implied warranties of satisfactory quality or fitness for any particular purpose.
11. The Buyer is solely responsible for various scanning the software that it receives from the
Seller pursuant to the Contract.
12. The Seller warrants that it will use reasonable skill and care in providing the Services to the
buyer
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NOTES
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