z This guide describes the various options for configuring the Meru AP300 and the wireless
Audience
This guide is intended for network administrators configuring and maintaining the Meru AP300.
Familiarity with the following concepts is helpful when configuring the Meru Wireless LAN
System:
z Network administration, including:
z IEEE 802.11n (Wi-Fi) concepts, including:
z Network Security (optional)
About This Guide
LAN. The architecture and fundamental operations of system are described.
Internet Protocol (IP) addressing and routing
—
— Dynamic Host Configuration Protocol (DHCP)
— Configuring Layer 2 and Layer 3 switches (if required by your s witch)
— ESSIDs
— WEP
— WPA
— 802.1X
— RADIUS
— X.509 certificates
Other Sources of Information
Additional information is available in the following Meru publications, Web site, and external
references.
Meru Publications
z Meru AP300 Install Guide
z Meru System Director Release Notes
z Meru Access Point and Radio Switch Installation Guide
z Meru Controller Installation Guide
z Meru System Director Command Reference
z Meru System Director Getting Started Guide
External References
z Stevens, W. R. 1994. TCP/IP Illustrated, Volume 1, The Protocols. Addison-Wesley,
Reading, Mass.
z Gast, M.S. 2002. 802.11 Wireless Networks, The Definitive Guide. O’Reilly and Associates,
Sebastopol, Calif.
Guide to Typographic Conventions
This guide uses the following typographic conventions in paragraph text to help you identify
information:
Bold text
Italic text
Courier font
Ctrl-
Note:
Caution!
Warning!
Identifies commands and keywords in syntax descriptions that are
entered literally.
Used for new terms, emphasis, and book titles; also identifies
arguments for which you supply values in syntax descriptions.
Identifies file names, folder names, computer screen output, and text
in syntax descriptions that you are required to type.
Denotes that the Ctrl key should be used in conjunction with another
key, for example, Ctrl-D means ho ld down the Ctrl and press the D ke y.
Keys are shown in capitals, but are not case sensitive.
Provides extra information, tips, and hints regarding the topic
Identifies important information about actions that could result in
damage to or loss of data, or could cause the application to behave in
unexpected ways
Identifies critical information about actions that could result in
equipment failure or bodily harm
In example command syntax descriptions and examples, the following text elements and punctuation are used to denote user input and computer output for the command. In general,
Courier font is used for command input and output at the command line; bold indicates
required text and italics indicates values that are to be replaced.
Syntax Notation
bold
italic
no
[ ]
{ }
|
[{}]
…
The following figure shows a sample of syntax notation.
[no] actiontarget {keyword|keyword}
Required command, keywords, and punctuation.
Arguments or file names where you substitute a value.
The optional no form of the command disables the feature or function.
Optional elements are enclosed by square brackets.
Braces indicates that one of the enclosed elements must be used.
Choices among elements are separated by vertical bars.
A required choice within an optional element.
The preceding argument can be repeated.
[argument ...]
Choose between the enclosed elements
Keyword or command within a submode.
One or more repeated values
Command or action. In some cases, action takes you to another command mode.
The optional no form disables the command; without the no, enables or re-enables.
Many commands have a defa ult settin g or va lue, listed in t he Defa ult section of
the command page.
Contacting Meru
Contacting Meru
You can visit Meru Networks on the Internet at this URL:
http://www.merunetworks.com
Click Support to view Meru Customer Services and Support information.
Customer Services and Support
For assistance, contact Meru Customer Services and Support 24 hours a day at +1-888-637-8952
(+1-888-Meru-WLA(N)) or +1-408-215-5305. Email can be sent to support@merunetworks.com.
Meru Customer Services and Support provide end users and channel partners with the
following:
z Telephone technical support
z Software update support
z Spare parts and repair service
The Meru AP300 Access Point delivers high performance, full-speed, draft 2.0 compatible
802.11n connectivity while simultaneously supporting legacy 802.11a/b/g devices. The Meru
Networks family of AP300 Access Points is supported by System Director Release 3.4.SR3 and
later.
A
2
R
F
R
2
F
L
1
A
N
A
2
A
2
00207
Figure 1: AP300
Key product features include:
z 802.11n support with channel bonding in both 2.4GHz and 5GHz frequency bands. Channel
bonding combines two 20Mhz channels into a single-wide 40Mhz channel for increased
theoretical throughput.
z Dual-band external antenna options optimized for MIMO mode
z Plug and Play deployment using centralized Meru Controller platforms
z Multi-layered security including standard WPA2, 802.11i security such as automatic traffic
inspection
This access point is available in three different configurations:
z AP320: Two 802.11n radios with 3x3 MIMO mode streams
z AP310: Single 802.11n radio with 3x3 MIMO mode stream
z AP311: Single 802.11n radio with 3x3 MIMO mode stream and single 802.11a/b/g radio
Each of these Access points may be powered by a standard 802.3af for 2x2 MIMO Mode. For 3x3
full channel mode, use either a power supply or a a 802.3at PoE device.
Hardware Specification
The AP300 hardware platform features:
z 10/100/1000 Ethernet port, copper
z 1 serial/console port (reserved)
z DC power input (5 Volts)
z 6 RPSMA external antenna connectors
A
5
antenna
(6 of 6)
lock
reset
CONLAN
serial
port
Ethernet
Port
5V DC
power
A
6
antenna
(5 of 6)
00209
Figure 2: AP300
AP300 Product Overview
The Meru AP300 Series, supported by System Director release 3.4.SR3 and later, includes the
following features:
z Air Traffic Control technology for 802.11n devices and legacy a/b/g devices
z 3x3 MIMO (Multiple Input, Multiple Output) technology with three dedicated, configurable
input/output streams that deliver data rates up to 300 Mbps
z Software upgradeable radios for maximum investment protection
z Meru channel span architecture which requires no channel planning or configuration
z Six standard multiband, omni-directional antennas for AP320 and AP311. Three standard
multiband, omni-directional antennas for AP310.
z Powered by 5 volt DC input, 802.11af compliant PoE device, or 802.11at compliant PoE
This chapter describes how to physically install the Meru AP300. It contains the following
sections:
Safety Precautions
z
z Unpack the AP300
z Determine Power Requirements
z Installation Requirements
z Install the Access Points
z Configure AP300 Software
z Check AP300 LED Activity
z Configure AP300 Software
z Troubleshooting
Safety Precautions
IMPORTANT—Read and follow the regulatory instructions in Appendix C before installing and
operating this product.
This product is intended to be supplied by a UL Listed power supply, marked Class 2 or LPS,
and rated minimum 5 Vdc, 3A.
Caution!
the plenum space.
The AP300 is not certified for plenum installations, and should not be installed in
Your power requirements will vary, depending on which AP300 radios are deployed and what
mode is used. See Table 2.
Table 2: AP300 Power Options
AP300 ConfigurationPower Options
Determine Power Requirements
1 radio – b/g mode
1 radio – n-mode
2 radios – 1 b/g-mode, 1 n mode
2 radios – both in n mode
Installation Requirements
The AP300 standard mounting bracket can be removed. The AP300 is also designed to be used
with brackets supplied by other vendors; if you use a bracket other than an AP150 bracket
(which is identical), you need to obtain three shoulder screws (see Appendix A).Meru APs can
be mounted on Cisco 1230 series brackets, but the Cisco 1240 and 1250 series brackets are new
and not compatible with the Meru bracket.
Either a power supply (included) or PoE
802.3af
Either a power supply (included) or PoE
802.3af
For 2x2 MIMO mode, use either a power
supply (included) or PoE 802.3af.
For 3x3 MIMO mode, use either a power
supply (included) or a PoE 802.3at.
For 2x2 MIMO mode, use either a power
supply (included) or PoE 802.3af.
For 3x3 MIMO mode, use either a power
supply (included) or a PoE 802.3at.
The AP300 has a security cable slot so you can lock the AP300 with a standard security cable,
such as those used to secure laptop computers. See
An array of holes on the mounting bracket allows the AP300 to be mounted on the wall and
over junction boxes or molly bolts. There are holes for passing the PoE Ethernet or external
power supply cable through the bracket if the bracket is mounted on a junction box.
A
A
5
reset
lock
CONLAN
serial
port
Ethernet
port
6
5V DC
power
To complete this installation, you need the items listed in
Table 3.
Table 3: AP300 Installation Items
Installation TypeConsumable Items Required
Horizontal mountingNone
z Two #6 x 2" wood screws for a wood stud; or
Vertical mounting over a wall stud
Vertical mounting on sheetrock
Horizontal mounting below a hanging ceiling
Using existing Cisco 1230 series
brackets
z Two #6 x 1½" metal screws for a metal stud
z Mounting bracket
z Two #6 x 1" screws
z Two #4-6 x 7/8" ribbed plastic wall anchors
z Mounting bracket
z Two caddy fasteners
z Two plastic spacers
z Two keps nuts (with attached lock washer)
z Mounting bracket
z Drill
z 3/16" drill bit
z Screwdriver
z 1/8"Allen wrench
z Screwdriver
z Wren ch or pl i er s
z 1/8"Allen wrench
z Screwdriver
Install the Access Points
Additional Equipment
A power source is provided with the AP300. If you want to use a PoE, you need to provide one
of the following:
z 802.3af compliant PoE device (for 2x2 mode)
z 802.3at compliant PoE device (needed for 3x3 mode)
Install the Access Points
Select a Location
The AP300 is only intended for installation in Environment A as defined in IEEE 802.3af. All
interconnected equipment must be contained within the same building, including the interconnected equipment's associated LAN connection. In addition, the AP300 should be mounted
in a location that meets the following conditions:
z R elatively unobstructed access to the stations the AP serves. Select a location with minimal
physical obstructions between the AP and the wireless stations. In an office with cubicles,
mounting the APs below a hanging ceiling (plenum testing is not complete at this time) or
the wall near the ceiling provides the least obstructed communications path. For an
external power supply connection, ensure the power source is near to where the AP300 will
be mounted.
z Access to wall outlet or a to a Power over Ethernet (PoE) connection to the network switch
Most installations receive the best coverage using the following guidelines:
z Install APs toward the center of the building.
z Do not install APs near metal objects, such as heating ducts, metal doors, or electric
z Relative to the ground, orient the antenna up or down, not sideways.
servicing the controller.
service panels.
Note:
The previous guidelines are general guidelines. Each site has its own unique
environment. Place access points accordingly.
Attach the AP300 Antennas
The AP300 has six external antenna ports, labeled 1 - 6. AP320 and AP311 use all six antennas.
AP310 uses three antennas (1 - 3). Make sure that all external antennas and their associated
wiring are located entirely indoors. The external antennas are not suitable for outside use.
5
6
1
2
3
4
A
2
R
F
R
2
F
L
1
A
N
A
2
A
2
00207
Figure 4: AP320 Antennas 1-6
Attach Standard Antennas
All standard attached antennas must be the same model. If you replace one antenna, replace
them all. These antennas are supported:
z Antenna Standard multiband, omni-directional white antenna (included)
z Standard Antenna Gain ~ 2.2 dBi for 2.4 GHz,and 3 dBi for 5 GHz
z RP SMA connectors for external antenna options
Make sure that all external antennas and their associated wiring are located entirely indoors.
The external antennas shipped are not suitable for outside use.
If you are replacing AP150s, you can use the existing brackets: the AP150 and AP300
use the same bracket. If you are replacing AP200s, the AP300 bracket can be attached to the
old bracket with shoulder screws (see Appendix A); you don’t have to remove the old brackets.
The AP300 ships with the mounting bracket attached. To mount an AP300 on a wall:
1. Using the bracket holes as a guide, mark the location on the wall for the two AP bracket
mounting screws. If possible, center the mounting screws on a wall stud. I f you do not
center the mounting screws on a wall stud, use plastic wall anchors.
2. Drill holes at the locations you marked:
— 3/16-inch holes if you are using plastic anchors
— 1/8-inch holes if you are using only the screws
3. If you are using plastic anchors, install them in the holes.
4. Screw in the screws most of the way.
5. Mount the bracket on the screws, placing the circular portion of the keyhole mounts over
the screw heads and sliding the bracket down.
6. Connect one end of the Ethernet cable to the AP300 Ethernet port shown in Figure 7.
Either connect an external power supply to the power connector and plug it into the wall,
7.
or connect an appropriate PoE power device to the Ethernet port (see Figure 7).
Check AP300 LED Activity
CONLAN
Ethernet Port
Check AP300 LED Activity
A
6
5V DC
After the AP300 is connected, the LEDs should light (see Figure 8).
power status LAN RF1 RF2
S
L
R
P
A
A
5
3
T
W
R
A
A
N
T
R
F
1
A
F
3
2
A
4
Figure 8: AP300 Status LEDs
The functions of the five LEDs are described in Table 5.
When the AP300 is first connected to the controller and any time the access point is rebooted
thereafter, the AP initializes with and then is programmed by the controller. When the AP is
first powered up, all LEDs are green. Thereafter, the Status LED (see
the various operating states (
off—no power
green—booting stage 1
blinking green and off—booting stage 2
blinking green and white—discovering the controller
blinking green and blue—downloading a configuration from the controller
blinking blue and off—AP is online and enabled, working state
blinking red and yellow—failure; consult controller for alarm state
off—no power, or no link
green—link status OK (at any speed)
green/blinking—activity (at any speed)
red—auto negotiation failure
off—no radio present
green—radio enabled
green blinking—data activity
yellow—disabled or in scanning mode
red—failure
Configure AP300 Software
You can configure both the power source the AP300 will use and the channel width the AP300
will use. The default power source is 802.3af, and the default channel width is 20 MHz; these
are the lowest (and slowest) settings. Increase range and throughput by changing MIMO mode
to 3x3. The power supply option that you select determines whether or not you can use 3x3
MIMO. Be sure to change the power supply setting to either a DC power supply (provided) or a
802.11at PoE before changing MIMO mode to 3x3.
Configure AP300 Using the CLI
Use the CLI command configure ap to set the Power Supply Type and configure interface
Dot11Radio to set the Channel Width, and MIMO Mode. For example:
1. Access the controller from a browser by entering the IP address of the controller.
2. Switch to configuration mode by entering terminal configuration at the CLI prompt. The
prompt changes to controller name (config).
3. Select an AP by entering the command ap #. For example:
default(config)# ap 1 *******changes to ap config****
default(config-ap)# ? *******help lists options****
boot-script Configure boot script for this AP.
building Building location for this AP.
connectivity Manage AP connectivity.
contact Contact person for this AP.
dataplane-mode Determine whether the data packets go through the
controller or not.
default Reset to default values
description Description of AP.
do Executes an IOSCLI command.
end Save changes, and return to privileged EXEC mode.
exit Save changes, and return to global configuration mode.
floor Floor location for this AP.
high-density-enable Enable high density.
led Configure LED settings.
link-probing-duration Duration AP waits before rebooting when
controller link is down.
location Location of this AP.
mac-address Assign a new MAC address or pre-provision AP.
model Assign AP HW type.
no Disables various parameters.
power-supply Power Supply mode for this AP.
show Displays various parameters related to this AP.
4. Set the power supply with the CLI command power supply. For example:
default(config-ap)# power-supply ? *******help lists options****
5V-DC 5V-DC for AP Power.
802.3-af 802.3af Power Over Ethernet.
802.3-at 802.3-at Power Over Ethernet.
dual-802.3-af dual-802.3-af Power Over Ethernet.
default(config-ap)# power-supply 5V-DC ***changes power to 5V***
5. Exit configuration mode with the CLI command exit.\
6. Switch to radio channel confi guration with the CLI command interface Dot11Radio #
#. For example:
default(config-ap)# exit
default(config)# interface Dot11Radio 1 1 ***switches to radio channel
config***
default(config-if-802)# ? ****help lists options*****
admin-mode Administrative Mode.
antenna-property Manage external wireless interface antennas.
antenna-selection Antenna configuration.
channel Configure the channel ID.
channel-width Configure the Channel Width for 802.11n
default Set various parameters to the default value.
do Executes an IOSCLI command.
end Save changes, and return to privileged EXEC
mode.
exit Save changes, and return to global configuration
mode.
fixed-channel Fix channel so it cannot be changed by auto-
mode AP mode configuration.
no Disables various parameters.
power Transmit power in the format low,medium,high.
For example, 20,20,20.
preamble-short Enables short preamble.
protection-cts-mode B/G protection mechanism.
protection-mode bg protection mode.
rf-mode Configure the Radio Frequency mode (802.11a, b,
g, bg, an
, or bgn).
show Displays various parameters related to this
wireless interface.
7. Change channel width from 20 MHz (default) to 40 MHz with the CLI command channel-
— 802.3-af: Default power supply. Select this when using a traditional PoE. This power
— 802.3-at: Select when using a higher-powered, next generation PoE. This power supply
— 5V-DC: Select when AP300 is plugged into a wall outlet. This power supply type supports
— dual-802.3: Select when using a dongle that combines power from two traditional PoEs.
5. Click OK.
6. Next, configure MIMO mode and Channel Width. Click the Wireless Interface tab. You see
the Wireless Interface Configuration window shown in
supply type only supports 2x2 MIMO mode.
type supports 3x3 MIMO mode.
3x3 MIMO mode.
This power supply type supports 3x3 MIMO mode.
Figure 11.
Figure 11: Wireless Interface Tab - Set MIMO Mode and Channel Width
Note:
7.
Configure RF Band Selection by selecting a value from the drop- down list. To configure the
band as N only, select a setting that includes N and change the data rates setting to make
only N viable.
The Short Preamble Setting affects 11b clients only. The Protection
Mechanism setting has no effect at this time.
8. Configure MIMO mode by clicking the drop-down list and selecting either 2x2 or 3x3. Be
sure you have already configured an appropriate power source for 3x3 MIMO Mode. 3x3
MIMO Mode produces higher reliability, range, and speed but both settings ( 2x2 and 3x3 )
should approach 320 mbps.
9. Configure Channel Width by clicking the drop-down list and selecting either 40 MHz
Extension channel above or 40 MHz Extension channel below. The ‘channel above’ and
‘channel below’ are relative to the value set in the Channel control setting (see
Figure 11, the third setting from the top). This configures the channel bonding.
10. Click OK.
Troubleshooting
z If an AP320 continually reboots or demonstrates other unusual behavior, and MIMO Mode is
set to 3x3, there may be a mismatch of power and MIMO Mode. Make sure that you have an
appropriate power source configured, as well as attached to an AP320 with MIMO Mode set
to 3x3.
z When RF band selection is set to 802.11n, the security mode can only be set at clear, wpa2
or wpa2psk. This is an 802.11n restriction.
z The ChannelWidth field value 40 Mhz-extension-channel-above is only applicable if the
extension channel above is available in the country code. For example,
A_EXT_CHANNELS=36:40 case, 40 Mhz-extension-channel-above configuration is valid for
channel number 36. Currently we support extension channels in only the US country code.
In addition, the default channel numbers for RF mode BG or A mode are changed in the US
country code (DEFAULT_B_CHANNEL=6, DEFAULT_A_CHANNEL=36).
The AP300 is designed to be used with brackets supplied by other vendors. Meru APs are
compatible with the Cisco 1230 series brackets, but the 1240 and 1250 series brackets are new
and not compatible. If you reuse a Cisco 1230 series bracket, follow these steps:
1. Obtain three of the screws shown in Figure 12.
SI PN 48-300024-01
escription: UNC#10-32,1/4*1/8,HS,BND,303SS,NO,SHOLD
OC NO:2A-003225
EV: A1
ATE: 7th July 2005
Figure 12: Shoulder Screw (specification front and side)
2. Insert the three screws into the locations indicated in Figure 13.
z One Ethernet (IEEE 802.3) interface, su pporting
Wireline Standard
half-duplex and full-duplex modes
z Supports the Power over Ethernet (PoE) IEEE
802.3af standard
Physical Description for All Meru APs
Physical specifications for Meru Access Points are provided in the access point Data
Sheet. Contact your Meru sales engineer for a copy of the document.
The Meru Networks, Inc. Meru Access Po ints (APs) must be installed and used in strict
accordance with the manufacturer’s instructions as described in the user documentation that comes with the product. For country-specific approvals, see below. Meru
Networks, Inc. is not responsible for any radio or television interference caused by
unauthorized modification of APs, or the substitution or attachment of connecting
cables and equipment other than that specified by Meru Networks, Inc. The correction of interference caused by such unauthorized modification, substitution or
attachment is the responsibility of the user. Meru Networks, Inc. and its authorized
resellers or distributors are not liable for any damage or violation of government
regulations that may arise from the user failing to comply with these guidelines.
USA — Feder a l Communications Commission
(FCC)
FCC Radiation Exposure Statement
Caution!
The radiated output power of the Meru Networks, Inc. devices is well
below the FCC radio frequency exposure limits. However, the Meru Networks, Inc. Meru Access Points should be used in such a manner that the
potential for human contact during normal operation is minimized. To
avoid the possibility of exceeding the FCC radio frequency exposure limits,
you should keep a distance of at least 20 cm between you (or any other
person in the vicinity) and the Access Point antennas.
These devices comply with Part 15 of the FCC Rules. Operation of the devices is
subject to the following two conditions: (1) The devices may not cause harmful interference, and (2) The devices must accept any interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B
gital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
di
provide reasonable protection against harmful interference in a residential installa-
on. This equipment generates, uses, and can radiate radio frequency energy. If the
ti
ipment is not installed and used in accordance with the instructions, the equip-
equ
ment may cause harmful interference to radio communications. There is no guar-
tee, however, that such interference will not occur in a particular installation. If
an
equipment does cause harmful interference to radio or television reception
this
hich can be determined by turning the equipment off and on), the user is encour-
(w
aged
measures:
Meru Networks Meru Access Point
These devices are restricted to indoor use because they operate in the
5.15 to 5.25 GHz frequency range. The FCC requires such products to be
used indoors for the frequency range 5.15 GHz to 5.25 GHz to reduce the
potential for harmful interference to co-channel Mobile Satellite systems.
to try to correct the interference by taking one or more of the following
Relocate this device.
Increase the separation between the device and the receiver.
Connect the device into an outlet on a circuit different from that of other
electronics.
Consult the dealer or an experienced radio technician for help.
Note:
is device must not be co-located or operating in conjunction with any other
The Meru Networks Meru Access Point must be installed and used in strict
accordance with the manufacturer’s instructions as described in the user
documentation that comes with the product. Any other installation or use
may violate FCC Part 15 regulations. Modifications not expressly approved
Meru Networks, Inc. could void your authority to operate the equip-
by
ment.
or transmitter.
Canada. Industry Canada (IC)
This device complies with RSS210 of Industry Canada.
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interfer-
that may cause undesired operation of this device.
ence
L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes: (1) il
doit pas produire de brouillage et (2) l’utilisateur du dispositif doit étre prêt à
ne
epter tout brouillage radioélectrique reçu, même si ce brouillage est susceptible
acc
de compromettre le fonctionnement du dispositif.
The term "IC" before the equipment certification number only signifies that the
dustry Canada technical specifications were met.
In
To reduce the potential radio interference to other users, the antenna type and gain
ould be chosen so that the equivalent isotropically radiated power (EIRP) is not
sh
more than that required for successful communication.
To prevent radio interference to the licensed service, this device is intended to be
operated indoors and away from windows to provide maximum shielding. Equipment
(or its transmit antenna) that is installed outdoors is subject to licensing.
Canada. Industry Canada (IC)
Pour empecher que cet appareil cause du brouillage au service faisant l’objet d’une
licence, il doit etre utilze a l’interieur et devrait etre place lin des fenetres afin de
urnier un ecram de blindage maximal. Si le matriel (ou son antenne d’emission) est
Fo
installe a l’exterieur, il doit faire l’objet d’une licence.
Caution!
Note:
Exposure to Radio Frequency Radiation.
e installer of this radio equipment must ensure that the antenna is
Th
d or pointed such that it does not emit an RF field in excess of
locate
lth Canada limits for the general population; consult Safety Code 6,
Hea
tainable from Health Canada’s website http://www.hc-sc.gc.ca/rpb.
ob
Meru Networks Meru Access Points
These devices are restricted to indoor use because they operate in the
5.15 to 5.25 GHz frequency range. Industry Canada requires such products
to be used indoors for the frequency range 5.15 GHz to 5.25 GHz to reduce
potential for harmful interference to co-channel Mobile Satellite sys-
This Limited Product Warranty applies to the original end-user customer of the Meru product which you
purchased for your own use, and not for resale (“Product”), from Meru Networks, Inc. (“Meru”) or its
authorized reseller (“Reseller”).
Limited Warranties
— One-year limited hardware warranty: Meru warrants to you that Meru hardware (other than Third
Party Products as described below) will be free from defects in materials and workmanship for a
one-year period after the date of delivery of the applicable product to you from Meru or its
Reseller (the “Hardware Warranty Period”). If Meru receives written notice from you of such
defects during the Hardware Warranty Period, Meru will, at its option, either repair or replace
Meru hardware that Meru determines to be defective. Replacement products may be remanufactured units, and will be warranted for the remainder of the original Hardware W arranty Period, or
if greater, for thirty days from delivery of such replacement. Should Meru be unable to repair or
replace the Meru hardware, Meru (or its Reseller, as applicable) will refund to you the purchase
price of the Product.
— 90-Day Limited Software Warranty: Meru warrants to you that, for a 90-day period after the date
of delivery of the applicable product to you from Meru or its Resel ler (t he “Software Warranty
Period”), when properly installed and used, (a) the media on which the Meru software is provided
will be free from defects in materials or workmanship; and (b) the Meru software will substantially
conform to the functional specifications in the applicable documentation. If Meru receives written
notice from you of a breach of this warranty during the Software Warranty Period and is able to
reproduce the defect, Meru will, at its option, either repair or replace the defective Meru software.
Should Meru be unable to repair or replace the Meru software, Meru (or its Reseller, as applicable)
will refund to you the purchase price of the Product.
Exclusions
The warranty on the Product shall not apply to defects resulting from the following:
— Alteration or modification of the Product in any way, including without limitation configuration
with software or components other than those supplied by Meru or integration with parts other
than those supplied by Meru.
— Abuse, damage or otherwise being subjected to problems caused by negligence or misapplication
(including without limitation improper or inadequate maintenance or calib rati on), relocation of
the products (including without limitation damage caused by use of other than Meru shipping
containers), or use of the products other than as specified in the applicable Meru product documentation (including without limitation incompatible operati ng environments and systems), or
improper site preparation or maintenance.
— Damage as a result of accidents, extreme power surge, extreme electromagnetic field, acts of
nature or other causes beyond the control of Meru.
— Use of the Product with software, interfacing, parts or supplies not supplied by Meru.
The warranty on the Product does not apply if the Product is sold, or in the case of software, licensed,
for free for evaluation or demonstration purposes.
33
Meru expressly disclaims any warranty or obligation to support the Product for all operating
environments – for example, as illustration and not limitation, Meru does not warrant or
ensure interoperability of the Product with future telecommunication systems or other future
software or hardware.
You understand and acknowledge that the Products may generate, use or radiate radio
frequency energy and may interfere with radio communications and/or radio and television
receptions if is not used and/or installed in accordance with the documentation for such
products. WHILE MERU USES COMMERCIALLY REASONABLE EFFORTS TO
ENSURE COMPLIANCE OF THE PRODUCTS WITH APPLICABLE UNITED STATES
FEDERAL COMMUNICA TIONS COMMISSION AND PROTECT AGAINST HARMFUL
INTERFERENCES, YOU ACKNOWLEDGE AND AGREE THAT INTERFERENCES
WITH RADIO COMMUNICATIONS AND/OR RADIO AND TELEVISION
RECEPTIONS MAY OCCUR AND THAT MERU WILL NOT BE LIABLE FOR ANY
DAMAGES OR INCONVENIENCE BASED ON SUCH INTERFERENCES.
Third Party Products - The above Limited Warranties are exclusive of products
manufactured by third parties (“Third Party Products”). If such third party manufacturer
provides a separate warranty with respect to the Third Party Product, Meru will include such
warranty in the packaging of the Meru Product.
Return procedures
To obtain warranty service you must: (a) obtain a return mate ri als authorization number
(“RMA#”) from Meru by contacting support@merunetworks.com, and (b) deliver the
Product, in accordance with the instructions provided by Meru, along with proof of purchase
in the form of a copy of the bill of sale including the Product’s serial number, contact
information, RMA# and detailed descri ption of the defect, in either its original package or
packaging providing the Product with a degree of protection equivalent to that of the original
packaging, to Meru at the address below . You agree to obtain adequate insurance to cover loss
or damage to the Product during shipment.
If you obtain an RMA# and return the defective Product as described above, Meru will pay
the cost of returning the Product to Meru. Otherwise, you agree to bear such cost, and prior
to receipt by Meru, you assume risk of any loss or damage to the Product. Meru is responsible
for the cost of return shipment to you if the Meru Product is defective.
Returned products which are found by Meru to be not defective, returned out-of-warranty or
otherwise ineligible for warranty service will be repaired or replaced at Meru’s standard
charges and shipped back to you at your expense.
At Meru’s sole option, Meru may perform repair service on the Product at your facility, and
you agree to provide Meru with all reasonable access to such facility and the Product, as
required by Meru. On-site repair service may be available and is governed by the specific
terms of your purchase.
All replaced parts, whether under warranty or not, are the property of Meru.
Warranty limitations
THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND NO OTHER
WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED BY
MERU, TO THE MAXIMUM EXTENT PERMITTED BY LAW. THERE ARE NO OTHER
34Meru Access Point and Radio Switch Installation Guide
WARRANTIES RESPECTING THE PRODUCT AND DOCUMENTATION AND
SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING WITHOUT
LIMIT ATION ANY WARRANTY OF DESIGN, MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE (EVEN IF MERU HAS BEEN INFORMED OF SUCH
PURPOSE), TITLE OR AGAINST INFRINGEMENT OF THIRD PARTY RIGHTS. IF
ANY IMPLIED W ARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LA W ,
THEN SUCH IMPLIED WA RRANTY SHALL BE LIMITED IN DURATION TO THE
HARDWARE AND SOFTWARE WARRANTY PERIODS DESCRIBED ABOVE.
NO AGENT OF MERU IS AUTHORIZED TO ALTER OR EXCEED THE WARRANTY
OBLIGATIONS OF MERU.
MERU SPECIFICALLY DOES NOT WARRANT THAT THE MERU SOFTWARE WILL
BE ERROR FREE OR OPERATE WITHOUT INTERRUPTION.
THE REMEDIES IN THIS LIMITED PRODUCT WARRANTY ARE YOUR SOLE AND
EXCLUSIVE REMEDIES, AND MERU’S SOLE AND EXCLUSIVE LIABILITY, FOR
BREACH OF THE HARDWARE OR SOFTWARE WARRANTY SET FORTH ABOVE.
Limitations of Liability
You acknowledge and agree that the consideration which you paid to Meru does not include
any consideration by Meru of the risk of consequential, indirect or incidental damages which
may arise in connection with your use of, or inability to use, the Product. THUS, MERU AND
ITS RESELLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, PUNITIVE OR CONSEQUENTIAL DA MAGES, INCLUDING WITHOUT
LIMITATION LOST PROFITS, LOST BUSINESS, LOST DATA, LOSS OF USE, OR
COST OF COVER INCURRED BY YOU ARISING OUT OF OR RELATED TO YOUR
PURCHASE OR USE OF, OR INABILITY TO USE, THIS PRODUCT OR THE
SERVICES, UNDER ANY THEORY OF LIABILITY, WHETHER IN AN ACTION IN
CONTRACT, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR OTHER
LEGAL OR EQUITABLE THEORY, EVEN IF MERU OR ITS RESELLER KNEW OR
SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY
EVENT, THE CUMULATIVE LIABILITY OF MERU OR ITS RESELLER FOR ALL
CLAIMS WHA TSOEVER RELATED TO THE PRODUCT OR THE SERVICE WILL NOT
EXCEED THE PRICE YOU P AID FOR THE PRODUCT OR SER VICES GIVING RISE T O
SUCH CLAIMS.
THE LIMIT ATIONS SET FORTH HEREIN ARE INTENDED T O LIMIT THE LIABILITY
OF MERU AND ITS RESELLERS AND SHALL APPLY NOTWITHSTANDING ANY
FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
The jurisdiction applicable to you may not allow the limitations of liability or damages set
forth above, in which case such limitation shall only apply to you to the extent permitted in
such jurisdiction.
Additional Information
This Limited Product Warranty shall be governed by and construed in accordance with the
laws of the State of California, U.S.A., exclusive of its conflict of laws principles. The U.N.
Convention on Contracts for the International Sale of Goods shall not apply.
35
This Limited Product W arranty is the entire and exclusive agreement between you and Meru
with respect to its subject matter, and any modification or waiver of any provision of this
statement is not effective unless expressly set forth in writing by an authorized representative
of Meru.
All inquiries or claims made under this Limited Product Warranty must be sent to Meru at the
following address:
Meru Networks Inc.,
894 Ross Drive, CA 94087, USA
T el: 408-215-5300
Fax: 408-215-5301
Email: support@merunetworks.com
36Meru Access Point and Radio Switch Installation Guide
Meru Networks, Inc.
894 Ross Drive
Sunnyvale, CA 94087
408-215-5300
www.merunetworks.com
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