Merlin SilentDrive Elite myQ MR865MYQ Installation Manual

gomerlin.com.au
gomerlin.co.nz

This manual contains IMPORTANT SAFETY information

DO NOT PROCEED WITH THE INSTALLATION UNTIL READING THE

INSTRUCTIONS THOROUGHLY

Garage Roller Door Opener

Installation and Operating Instructions

Owners Copy: Please keep these instructions for future reference

MR865MYQ

1

CONTENTS PAGE

SAFETY INSTRUCTIONS . . . . . . . 1

CARTON INVENTORY . . . . . . . . . .2

TOOLS REQUIRED . . . . . . . . . . . .2

DOOR REQUIREMENTS . . . . . . . .2

CONTROL PANEL . . . . . . . . . . . . . .3

PREPARE & TEST THE DOOR . . .4

PINNING THE DOOR . . . . . . . . . . .5

OPERATING MANUAL RELEASE .5

INSTALLATION PROCEDURE . . . .7

ADJUSTMENT & TESTING . . . . . .8

INSTALL THE PROTECTOR

SYSTEM . . . . . . . . . . . . . . . . . . . .10

MYQ GATEWAY INSTALLATION...12

TIMER TO CLOSE . . . . . . . . . . . .18

AUDIBLE BEEP . . . . . . . . . . . . . . .18

STANDBY MODE . . . . . . . . . . . . .19

PARTIAL OPENING . . . . . . . . . . .19

WIRELESS PROGRAMMING . . . .20

OPERATING YOUR OPENER . . .21
MAINTAINING YOUR OPENER . . 21

CARE OF YOUR OPENER . . . . . 21

SPECIFICATION . . . . . . . . . . . . . .21

WIRING . . . . . . . . . . . . . . . . . . . . .22

TROUBLESHOOTING . . . . . . . . .23

ACCESSORIES . . . . . . . . . . . . . . .24

SPARE PARTS . . . . . . . . . . . . . . .24

DIAGNOSTIC CHART . . . . . . . . . .25

WARRANTY . . . . . . . . . . . . . . .26-27

The opener must not be used on a wicket
door (door within a door).

The Protector System

TM

must be used for all
installations where the closing force as
measured on the bottom of the door is over
400 N (40 kgf). Excessive force will interfere

with the proper operation of the safety reverse
system or damage the garage door.

After installation, ensure that the parts of
the door do not extend over public
footpaths or roads.

Install the wireless wall control (or any
additional wall control) in a location where

the garage door is visible away from
moving parts, at a height of at least 1.5 m
and out of the reach of children. Do not
allow children to operate push buttons or
transmitters. Serious personal injury from a

closing garage door may result from misuse of
the opener.

Permanently fasten the warning labels in
prominent places, adjacent to wall controls

and manual release mechanisms as a
reminder of safe operating procedures.

Activate opener only when the door is in
full view, free of obstructions and the
opener is properly adjusted. No one should
enter or leave the garage while the door is
in motion.

Do not allow children to play near the door
or with door controls.

If the power cable is damaged, it must be
replaced by the manufacturer, its service
agent or similarly qualified persons in order to
avoid hazard.

Disconnect electric power to the garage
door opener before making repairs or
removing covers.
KEEP THESE INSTRUCTIONS

WARNING

•Failuretocomplywiththefollowinginstructionsmayresultinseriousinjuryorpropertydamage.

• Read and follow all instructions carefully.

• The garage door opener is designed and tested to offer safe service provided it is installed and
operated in strict accordance with the instructions in this manual.

These safety alert symbols mean WARNING : A possible risk to personal safety or
property damage exists.

NOTE: If your garage has no service entrance door, we recommend an outside quick release must be installed.
This accessory allows manual operation of the garage door from outside in case of power failure.

Keep the garage door balanced. Do not let the
garage door opener compensate for a binding or
sticking garage door. Sticking, binding or
unbalanced doors must be repaired before
installing this opener.

Do not wear rings, watches or loose clothing

while installing or servicing a garage door
opener. Wear gloves and suitable protective
clothing where appropriate.

Frequently examine the door installation. In
particular examine cable, springs and mountings
for signs of wear, damage or imbalance. Do not
use if repair or adjustment is needed since springs
and hardware are under extreme tension and a
fault can cause serious personal injury.

To avoid serious injury from entanglement,

remove all ropes, chains and locks connected
to the garage door before installing the door

opener.
Installation and wiring must be in compliance

with your local building and electrical codes.

The safety reverse system test is very
important. Your garage door MUST reverse on

contact with a 40 mm obstacle placed on the
floor. Failure to properly adjust the opener may
result in serious injury from a closing garage
door. Repeat the test once a month and make

any necessary adjustments.

This appliance should not be used by children or
persons with reduced physical, sensory or mental
capablities, or a lack of experience & knowledge,
unless they have been given supervision or
instruction concerning use of the appliance by a
person responsible for their safety.

Automatic Drive - Keep away from the area of
the door as it may operate unexpectedly.

This opener should not be installed in a damp
or wet space exposed to weather

.

START BY READING THESE IMPORTANT SAFETY INSTRUCTIONS

1. Instruction manual (this document)

2. Stop collar

3. Clamp bracket, plates, washers (2) and nuts (2)

4. E138M wireless wall button (1)

5. E960M Premium+ transmitter (2)

6. Opener

7. Self tapping screws (2)

8. Weight bar screws (2), washers (2) and nuts (2)

9. Warning label and risk of entrapment label

10. Warranty registration card

11. Quick start guide

12. Weight bar

13. MyQ Gateway (includes power pack)

14. Safety Beams (includes 15 cable tie mounts)

CARTON INVENTORY

1

Quick Start Guide

13 mm, 10mm, 8 mm

5.5 mm

Marker Pen

8

TOOLS REQUIRED

2

1. Ladder

2. Adjustable wrench for U-bolts already installed
on the door

3. 8 mm socket, 10 mm socket and 13 mm extended
socket and socket wrench

4. 300 mm socket extension (for minimum side-room
installations)

5. Drill and 5.5 mm drill bit

6. Philips-head screwdriver

7. Marker pen

8. Door stand or similar device to safely support door
(not shown)

DOOR REQUIREMENTS

3

Ensure that there is at least 45 mm from the edge of the curtain to the edge of the bracket. If the roller door
drum wheel is on the edge of the curtain or is a smaller diameter, additional clearance may be required.

Assemble the opener to the door axle and the exisitng door bracket using the U clamp assembly provided.
Tighten to 25-28 Nm. Full installation procedure is in section 13.

95 mm

Minimum distance from
edge of curtain to edge of
door bracket 45 mm

The SilentDrive Elite MyQ (MR865MYQ) is suitable for
spring balanced Residential Rolling garage doors with:

• Maximum door height of 4.5 m

• Maximum curtain area of 18 m

2

• Maximum door mass of 120 kg

*The Protector System

TM

must be installed for all myQ
installations and all other installations where the force at
the edge of the closing door exceeds 400 N (40 kgf).

Door axle diameter must not exceed 35 mm.

2

3

DN

UP

P

S

6

6

1

2

3

7

A

B

C

B

D

2

3 4

5

8

1

DN

UP

1

2

3

P

S

1

A

B

C

B

D

8

2

3 4

5

6

6

7

1. Terminal Block: used for external accessories (see chart below).

NOTE: The terminal block is behind a plastic cover in the back housing. Use a small screwdriver to lever

open the plastic cover if access to the terminal block is required. All wires should be secured appropriately.

2. DN Button: used to drive the door DOWN

3. UP Button: used to drive the door UP

4. P Button: used to “PROGRAM” the DOOR LIMITS (see section 14)

5. S Button: used to “SAVE” & “DELETE” the “REMOTE CONTROLS” and the “MYQ Internet Activation”.

6. LEDs: 1. Program DOWN, and Diagnostic code indicator Number 1

2. Program UP indicator

3. Diagnostic code indicator Number 2

7. Control Button: used to activate the door when remote controls are not available. Open - Stop - Close.

8. Courtesy Light: turns on during operation and automatically turns off after a period of 3 minutes

Ref Function

Colour

Polarity Comment

A

Push button

Red

+ve

Dry contact input for push button wired wall

controls

B

Common

White

-ve

Common terminal for push button, The Protector

System

TM

& accessory power

B Common White -ve Common terminal for push button, The Protector

SystemTM& accessory power

C The Protector System

TM

Grey

+ve

Merlin IR Beam Input (pulsing

type only) - see section 18

D

Accessory Power

Green

+ve

24v dc 50 mA accessory output available for a

universal receiver (output not active in Standby Mode)

CONTROL PANEL

4

4

TESTING THE DOOR

5

Complete the following test to ensure your door is well
balanced, and not sticking or binding:

• Disable all locks and remove any ropes connected to the
garage door.

• Lift the door to about halfway and then release it. The
door should remain spring balanced.

• Raise and lower the door to determine if there are any

sticking or binding points (20 kgf is the absolute maximum

allowable to raise or lower the door in any position).

If your door does not hold in place or the door binds or
sticks, call a qualified door technician before installing the
opener.

INSTALLING THE STOP COLLAR

6

If the door has a lifting handle, remove the handle, nuts &
bolts. Place the weight bar over the handle holes, insert the
extended bolts through the weight bar & fasten the handle
back in place.

• Place the weight bar in the centre of the door as shown.
If the door curtain does not have a handle you will need to

follow these instructions:

• Use a marker pen to mark the two hole positions.

• Drill two 5.5 mm holes through the two marked
positions, then place the weight bar on the inside of the
door.

• Use the bolts, washers and nuts (provided) to
fasten the weight bar in place.

INSTALLING THE WEIGHT BAR

7

Non opener side Opener side

Boss

SAFETY CHECK!

Is the stop collar installed?

YES: proceed to the next

step

NO: install the stop collar

before proceeding

• The stop collar is required to be installed on the
opposite side of the door to where the opener is to be
installed.

• Ensure the U-Bolt holding the door shaft to the door
bracket is tightly secure.

(NOTE: This U-Bolt must not be removed or loosened)

• Remove the bolt assembly from the plastic stop
collar. Open the collar as wide as possible and push
it onto the door shaft.

• Fit the stop collar hard against the boss of the
door drum. Reinstall the bolt assembly onto the
stop collar and tighten.

5

PINNING THE DOOR

Free curtain

Ballooning

Add fasteners here

Door closed

Door can be
lifted

Door secure

8

Note: A ballooning door may delay the safety reversal
response and can compromise garage door security.

• To remedy any ballooning, insert the supplied self tapping
metal screws into where the curtain leaves the roll. Secure
these through the curtain into the drum wheel at each end
of the roll.

• After determining the correct fastener location as shown, lift
the door approximately half a turn from the closed position
to allow access for securing the screws.

Rope

Manual release
warning label

Release handle

Overhand knot

THE RELEASE HANDLE & CORD

9

Rope

Manual release
warning label

Release handle

Overhand knot

To disengage the opener

Pull the release cord down firmly,
(the opener will make a clicking noise).

To re-engage the opener

Pull the release cord down firmly,
(the opener will make a clicking noise).

Disable all locks and remove any ropes connected to the garage door.
Take care when operating the manual release as an open door may fall rapidly due to weak or
broken springs, or being out of balance.

OPERATING THE MANUAL RELEASE

10

The manual release mechanism enables the door to be
manually operated during power outages or in an emergency.

The RED Manual Release cord is preassembled to the
opener. When the opener is installed the handle should be no
higher then 1.8 metres from the floor. The cord may need to
be extended for high door installation.

Do not disengage the opener to manual operation
with children, persons or other objects including

motor vehicles within the doorway. The door is
under significant tension and if the door has developed a fault
or incorrect tension, it may be unsafe and may fall rapidly.

6

LEFT / RIGHT HAND INSTALLATION

12

LEFT
(handing must
be changed
during limit
setting - refer to
section 14)

RIGHT
(factory
default
setting)

Inside garage looking out

Extension pole

Reinforcing Brace

Optional accessory not provided

• Insert the extension poles into the drive legs.

• Align the holes on the extension poles with the holes
on the drive legs

• Using the screws provided, secure the extension poles

• Align the holes of the reinforcing brace with the two
holes on the end of the drive legs as shown and fix in
place using the screws provided. Please note that the
reinforcing brace MUST be applied.

ATTACHING EXTENSION POLES (IF REQUIRED)

11

Reinforcing brace must be used. Use
extension pole kit part number 002A1828

7

INSTALLATION PROCEDURE

NOTE: The opener can be installed on either side
of the door. The following instructions are for
RIGHT HAND INSTALLATIONS (as illustrated i.e.
inside the garage looking out). For left hand
installations, reverse the instruction terminology
(eg LEFT for RIGHT etc).

Preparation:

• Place the opener in manual release mode (refer to
section 9)

• Completely open the roller door. For safety,tie a rope
around the door

• Ensure the door axle U-BOLT and door mounting
bracket on the left hand side (non opener side) are
securely fastened

• Support the door with a door stand, ladder or similar
device to safely support the door

• Mark the position of the door shaft on the right hand
door bracket (for reassembly purposes)

• While the door is supported, remove the right hand
axle U-Bolt and door mounting bracket from the wall

Install the opener:

• Slide the opener over the door axle and engage the
drive legs into the door drum wheel, either side of a
spoke

• Refit the door mounting bracket to the wall

• Clamp the opener on the door axle and door bracket
in the marked position using the clamp assembly
supplied (tighten to 25 – 28 Nm)

• Remove all ropes and the support stand

• Check the operation of the door in manual mode by
raising and lowering by hand. It should operate
smoothly without sticking or binding. The disengage
handle should already be attached less than 1.8m
above the floor

Connect the power:

• Position the power cable away from the door curtain
and any moving parts

• Plug the opener into a nearby power point and turn
ON

• The opener light will turn ON and remain ON for 3
minutes

Rope

Ladder

Rope

Ladder

Tighten to
25-28 Nm

13

Do not allow people to walk under or
around the door during the installation
process as serious injury can occur.

8

SETTING THE LIMITS FOR RIGHT OR LEFT HAND OPERATION AND FORCE

Travel limits set how far your door goes up and down. Your opener must also be configured for right or left hand
installation. If not the door will rotate in the reverse direction.

Program Buttons: The Control Panel diagram in section 4 identifies the Control Buttons and LED layout
Audible Beep: An audible “BEEP” also occurs with each button press. This feature can be turned OFF
Courtesy light: During the programming sequence, the courtesy light will flash at half strength

NOTE: The SilentDrive Elite MyQ (MR865MYQ) opener is factory configured for right hand installation.

14

132A2940

1. Program
Start

2. Left/Right
Setting

3. Accept
Setting

4. Set UP
Limit

5. Accept UP
Limit

6. Set DOWN
Limit

7. Accept
DOWN
Limit

8. Learn UP
Force

9. Learn
DOWN
Force

Flash x 2

BEEP

DOWN

DOWN

UP

UP

DNDN

UPUP PP

SS

11

22

33

Flash x 2

BEEP

DNDN

UPUP PP

SS

11

22

33

DNDN

UPUP PP

SS

11

22

33

DNDN

UPUP PP

SS

11

22

33

Flash x 2

BEEP

DNDN

UPUP PP

SS

11

22

33

Flash x 2

BEEP

DNDN

UPUP PP

SS

11

22

33

Full light

BEEP

DNDN

UPUP PP

SS

11

22

33

Flash x 2

BEEP

DNDN

UPUP PP

SS

11

22

33

Flash x 2

BEEP

DNDN

UPUP PP

SS

11

22

33

The opener will operate during this procedure. Make sure the door is clear of obstruction.
Ensure your hands are away from any moving parts before activating the door.

Setting the Right or Left Hand Operation:

Refer to the diagrams on the right for guidance.
Ensure the door is positioned halfway and the opener is
engaged (out of manual mode).
Turn the opener Power ON, the courtesy light will turn ON.

1. Press the “P” button for 5 seconds until LED 3 will flash,
as well as LED 2 or LED 1 will flash. For Right Hand
setting LED 2 will flash, and for Left Hand setting LED 1
will flash.

2. To change to the opposite setting, simply press the “S”
button, and the opposite LED will flash.

3. When the correct hand setting is selected, Press and
Release the “P” program button to accept this
setting. (continue)

Setting the Door Limits:

4. Press and hold the “UP” button until the door
reaches the desired OPEN position (You can toggle
between the “UP” and “DN” buttons to move the door to
the correct position. Make sure there is enough room
for your vehicle to pass under)

5. Press and release the “P” program button to
accept this setting.

6. Press and hold the “DN” button until the door
reaches the desired CLOSED position (You can
toggle between the UP and DN buttons to move the
door to the correct position.)

7. Press and release the “P” program button to
accept this setting. (LED 2 should flash to indicate
you are now in Force Learn mode) (continue)

Setting the Force Automatically:

8. Press and release the “UP” button. The door will travel to
the OPEN position with LED 2 flashing.

9. Press and release the “DN” button. The door will travel to
the CLOSED position with LED 1 flashing. When fully
closed, LED 1 will stop flashing and the courtesy light will
change to full power.

(This process is now complete)

Setting the Force manually: (Only perform if Limits are
already set)

• Start with the door fully CLOSED.

• Press the “S” button twice to enter into force learn mode.

The Courtesy light will go to half strength, and Led 2 will
flash quickly.

• Press and release the “UP” button. The door will travel to

the OPEN position, then LED 1 will flash quickly.

• Press and release the “DN” button. The door will travel to

the CLOSED position, then LED 1 will stop and the
courtesy light will change to full power.

This process is now complete.