Merlin MS125MYQX30, MS125MYQC25, MS125MYQX24 User Manual

gomerlin.com.au

Commander Extreme

gomerlin.co.nz

MS125MYQ

(MS125MYQC25, MS125MYQX24, MS125MYQX30)

Sectional Garage Door Opener

Installation and Operating Instructions

Owners Copy: SAVE THESE INSTRUCTIONS for future reference

This manual contains IMPORTANT SAFETY information

DO NOT PROCEED WITH THE INSTALLATION BEFORE READING THOROUGHLY

WARNING!

START BY READING THESE IMPORTANT SAFETY INSTRUCTIONS

•Failuretocomplywiththefollowing instructionsmayresultinseriouspersonalinjury orproperty damage.

• Read and follow all instructions carefully.

• The garage door opener is designed and tested to offer safe service, provided it is installed and operated in strict

accordance with the instructions in this manual.

hese safety alert symbols mean WARNING : A possible risk to personal safety or property

T
damage exists.

Keep garage door balanced. Do not let the garage door
opener compensate for a binding or sticking garage door.
Sticking, binding or unbalanced doors must be repaired
before installing this opener.

Do not wear rings, watches or loose clothing while
installing or servicing a garage door opener. Wear gloves,
safety goggles and suitable protective clothing where
appropriate.

Frequently examine the door installation, in particular
cable, springs andmountings for signs of wear, damage or
imbalance. Do not use if repair or adjustment is needed
since springs and hardware are under extreme tension
and a fault can cause serious personal injury.

To avoid serious personal injury from entanglement,

remove all ropes, chains and locks connected to the
garage door before installing the door opener.

Installation and wiring must be in compliance with your

local building and electrical codes.
The safety reverse system test is very important. Your

garage door MUST reverse on contact with a 40 mm
obstacle placed on the floor. Failure to properly adjust the
opener may result in serious personal injury from a closing
garage door. Repeat the test once a month and make

any necessary adjustments.

This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety.

Use the Manual Release only for the separation of the
carriage from the drive and - if possible - ONLY with the
door closed. Do not use the red handle to push the door
up or pullit down. Operation ofthe emergency releasecan
lead to uncontrolled movements of the door, if springs are
weak or broken or if the door is unbalanced. Mount the
release handle of the emergency release at a height less
than 1.8 m from the floor.

After installation, ensure that the parts of the door do
not extend over public footpaths or roads.

Warning: If your garage has no service entrance door, a E1702M outside quick release must be installed. This
accessory allows manual operation of the garage

CONTENTS PAGE

SAFETY INSTRUCTIONS . .. . . . . . . . .1

BEFORE YOU BEGIN . . . . . . . . . . . . . .2

DOOR TYPES . . . . . . . . . . . . . . . . . . . .2

CARTON INVENTORY . . . . . . . . . . . . .3

RAIL SIZES . . . . . . . . . . . . . . . . . . . . . .3

TOOLS REQUIRED . . . . . . . . . . . . . . . .4

HARDWARE PROVIDED . . . . . . . . . . . .4

COMPLETED INSTALLATION . . . . . . . .4

CONTROL PANEL . . . . . . . . . . . . . . . . .5

ASSEMBLY . . . . . . . . . . . . . . . . . . . . . .6

INSTALLATION . . . . . . . . . . . . . . . . .7-10

OPERATE THE MANUAL RELEASE . .10

ADJUSTMENT . . . . . . . . . . . . . . . .11-12

INSTALL THE PROTECTOR

SYSTEM (OPTIONAL) . . . . . . . . . . . . .13

door from outside in case of power failure.

PROGRAM TRANSMITTER TO

OPERATE OPENER LIGHT . . . . . . . .13

INSTALL WIRELESS WALL

BUTTON . . . . . . . . . . . . . . . . . . . . . . . .14

TIMER TO CLOSE . . . . . . . . . . . . . . . .14

INSTALL WARNING LABELS . . . . . . .15

PARTIAL OPENING FEATURE . . . . . .15

WIRELESS PROGRAMMING . . . . . . .16

USING YOUR OPENER . . . . . . . . . . .17

CARE OF YOUR OPENER . . . . . . . . .17

REPLACE BATTERIES IN

REMOTE . . . . . . . . . . . . . . . . . . . . . . .17

ACCESSORIES . . . . . . . . . . . . . . . . . .18

REPLACEMENT PARTS . . . . . . . . . . .19

TROUBLESHOOTING . . . . . . . . . . 20-21

SPECIFICATIONS . . . . . . . . . . . . . . . .22

WARRANTY . . . . . . . . . . . . . . . . . . . . .23

1

Merlin recommends that “The Protector SystemTM” be

nstalled on all garage door openers. The “Protector

i
System
entrapment and is strongly recommended for homeowners
with young children.

“The Protector System
where the closing force as measured on the bottom of the
door is over 400 N (40 kgf). Excessive force will interfere with

the proper operation of the Safety Reverse System or damage
the garage door.

Installers must ensure that the doors are installed in a
compliant manner as per AS/NZS 60335-2-95.

Install the wireless wall control (or any additional wall control) in
a location where the garage door is visible, at a height of at
least 1.5 m and out of the reach of children. Do not allow
children to operate push button(s) or transmitter(s). Serious

personal injury from a closing garage door may result from
misuse of the opener.

Permanently fasten theWarning Labels in Prominent Places,

adjacent to Wall Controls and on manual release mechanism as
a reminder of safe operating procedures.

Activate opener only when the door is in full view, free of
obstructions and the opener is properly adjusted. No one
should enter or leave the garage while the door is in motion.

Automatic Door -The door may operateunexpectedly, therefore

do not allow anything to stay in the path of the door.

Do not allow children to play near the door, or with door
controls. Keep remotes away from children.

Disconnect electric power to the garage door opener before
making repairs or removing covers.

If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in
order to avoid hazard.

This opener should not be installed in a damp or wet space
exposed to weather.

To avoid damage to very light doors (such as fibreglass,
aluminium or steel doors), an appropriate reinforcement should
be added. To do so, contact the door manufacturer.

SAVE THESE INSTRUCTIONS

TM

” provides an additional measure of safety against

M

T

”must be used for all installations

BEFORE YOU BEGIN:

A

1. Look at the wall and ceiling above the garage door. (The opener and header bracket must be securely fastened to structural

supports.)

. Do you have a finished ceiling in your garage? If so, a support bracket and additional fastening hardware (not supplied) may

2

be required.

3. Do you have an access door in addition to the garage door? If not, model E1702M Outside Quick Release Accessory is
required. This accessory allows manual operation of the garage door from outside in case of power failure.

4. Complete the following test to make sure your garage door is balanced and is not sticking or binding:

• Lift the door about halfway. Release the door. If balanced, it should stay in place, supported entirely by its springs.

• Raise and lower the door to see if there is any binding or sticking, 20 kgf is the absolute maximum allowable force to raise or
lower the door in any position. If your door binds, sticks, or is out of balance, call a trained door technician.

DOOR TYPES

1

A. Sectional Door with curved track

To suit spring balanced Residential Sectional
doors up to 20 m2.

Electrical Connection

A 240 V General Purpose Outlet (GPO) ie. Power Point must be available in close proximity to the powerhead.
This fitting is not part of the Opener hardware and must be supplied by the consumer.

In the event of a power outage or the unit being disconnected from the power source, the door MUST be operated and
supervised so that it completes a full UP and DOWN cycle with no obstructions in place to ensure that the unit
automatically checks that the safety force settings are correct.

2

1

2

4

5

6

7

8

9

15

10

3

13

11

12

114A3361

ForServiceCall

InstallationDate

132A2900

RISKOFENTRAPMENT

RepeatSafetyReverseTestmonthly Door
mustreverseoncontactwith a40mmobstacle
p

lacedonthefloor Makenecessaryadjustments

AUTOMATICDRIVE:

K

eepawayfromthearea ofthedoorsinceit may
o

perateunexpectedly

EMERGENCYRELEASE:

Toreleasepulldown firmlyontheredhandle

14

Manual

16

CARTON INVENTORY

2

our garage door opener and rail are packed in two seperate cartons. The Commander Extreme (MS125MYQ) opener

Y
carton contains the opener, its fitting hardware and accessories. The rail carton contains the rail and some hardware.

(1) Opener

(2) Premium+ transmitter (2)

3) Wireless wall control

(

(4) Curved door arm
(5) Hanging bracket (2)
(6) Rail bracket

(7) Header bracket

(8) Door bracket

(9) Hardware bag

(10) C-Rail bracket (2)

11) Warning labels

(
(12) Manual
(13) Centre rail brackets (set)
(14) Door bracket
(15) 7025CR5ANZ Rail assembly (separate carton)
(16) GLD-R2.4M or GLD-R3.0M Rail assembly (separate carton)

RAIL SIZES AVAILABLE

3

DOOR HEIGHT:
Sectional Doors

Up to 2.5 m MS125MYQC25 7025CR5ANZ 3300 mm single piece 3140 mm
From 2.5 - 3.5 m N/A 740CR5ANZ 1000 mm extension 4140 mm

MODEL CODE: CHAIN & RAIL

PART NUMBER:

RAIL LENGTH: CEILING FIXING

POINTS: (standard)

Up to 2.4 m MS125MYQX24 GLD-R2.4M 3222 mm single piece Flexible Flexible
Up to 3.0 m MS125MYQX30 GLD-R3.0M 3822 mm single piece Flexible Flexible

NOTE: The Ceiling Fixing Point (Standard) is the position of the hanging bracket measured back from the lintel (see
item 1 to 7 of “completed installation”). Also allow 400 mm back from the fixing point for installation of the powerhead
(item 7 to 9 of “completed installation”).

The Alternate Fixing Point will position the hanging bracket between the Powerhead C-Rail brackets, (Item 14 of
“completed installation”) and may line up with a structural support more favourably.

ALTERNATE
FIXING POINT:

3250 mm
4250 mm

3

4

1

2

3

4

5

7

8

9

10

11

6

12

13

14

6

10 (4x)

9 (8x)

8 (4x)

7 (1x)

6 (1x)

1 (1x)

2 (1x)

3 (4x)

4 (4x)

5 (4x)

Drill Bits

10

TOOLS REQUIRED

4

HARDWARE PROVIDED

5

(1) Clevispin 80 mm (Section13)
(2) R clip (Section 13)
(3) Hexagonal head screw (Sections 15 & 17)
(4) Nut M8 (Sections 15 & 17)
(5) Flat washer M8 (Sections 15 & 17)
(6) Clevis Pin (Section 17)
(7) R clip (Section 17)
(8) Screw ST6 x 50 mm (Section 12)
(9) Screw ST6,3 x 18 mm (Sections 10 & 16)
(10) Wallplug 8mm (Section 15)

COMPLETED INSTALLATION (USING CHAIN RAIL)

6

As you proceed with the assembly, installation and adjustment procedures in this manual, you may find it helpful to
refer back to this illustration of a completed installation.

(8) Opener
(9) Manual release rope & handle
(10) Straight door arm
(11) Curved door arm
(12) Door bracket
(13) C-Rail brackets
(14) Centre rail bracket

(1) Header bracket
(2) Chain
(3) Rail
(4) Trolley
(5) Rail bracket
(6) Hanging bracket
(7) Power cord

4

3

0 VDC

+ -

0 1 2 2 3 4 5 6 7

UP

DOWN

PROG

LEARN
(YELLOW)

INDICATOR
LED

1

2

3

4

5

6

7

8

CONTROL PANEL (located under the cover at the rear of the opener)

7

1. External Accessory Power: 30 Vdc 50 mA available for universal receiver (not active in Low standby mode).

2. Terminal Block: used for external accessories (see chart below).

No Function Colour Polarity Comment

-Serial port

E

0

Push button Red +ve

1

2 Ground White -ve

Ground White -ve

2

IR Sensor Grey +ve Merlin IR Beam Input: (pulsing type only)

3

Door-in-door Green +ve

4

Door-in-door Green -ve Common terminal for Door in Door sensor (4 & 5 are

5

G

reen

ve

+

erial Communication Input

S
Dry Contact input for push button wired wall controls
Common terminal for push button
Common terminal for The Protector System™ (IR Beams)

For Door in Door dry contact sensor: (see note below)

normally linked)

Flasher Black +ve Flashing light output: (24 Vdc 150 mA) while door is in motion

6

Flasher White -ve Flashing light output: negative terminal

7

3. UP Button: used for initial programming, to drive the door UP, and for displaying Diagnostic Code - Digit 1.

4. PROG Button: used to program door limits, and other features.

5. DOWN Button: used for initial programming, to drive the door DOWN, and for displaying Diagnostic Code - Digit 2.

6. LEARN Button: used to program remote controls and learn the forces manually.

7. Indicator LED: used to indicate various programming modes.

8. Green Button: used to activate the door when remote controls are not available. Open - Stop - Close via finger

access through the hole in the access cover.

NOTE: Door in Door Connections 4 & 5 (used where built-in pedestrian doors are installed within a garage door).
Terminals 4 & 5 are normally linked. If the link is removed the opener will not operate.
Remove the link and install a Safety switch to prevent the opener from activating the garage door when the built-in pedestrian
door is open.
Terminals are designed for operationg with a dry contact, automatic sensing switch such as model SW02, or similar.
Door Safe condition = closed contacts
Door unsafe condition = open contacts.

5

SSEMBLY SECTION

36 - 38 mm

1

3

4

5

2

A

1

X

Chain Rail (7025CR5ANZ)

X-Rail (GLD-R2.4M or GLD-R3.0M)

(1)

(3)

(4)

(2)

M8 Screws

1.

2.

3.

4. 5.

A

ASSEMBLING THE RAIL TO THE OPENER

8

Your garage door opener and rail are packed in two separate cartons. Remove the Power Head, Rail and all the
hardware in preparation for assembly.

he chain is pretensioned from the factory, however, it is advisable to check the tension and adjust if necessary as

T
outlined in step 9.

TIGHTEN THE CHAIN

9

Note: The spring must be able to compress and bounce during operation. Final
tensioning can be performed after installation if necessary. Over tightening the
chain may overload the system and cause excessive wear.

1.Tension the chain by adjusting the nut (1), on the pulley assembly, clockwise until the
spring is engaged.

2.Continue tightening to compress the spring and remove all the slack in the chain. DO
NOT OVERTIGHTEN but ensure chain is firm.

3.Adjust the spring to 36-38 mm as indicated in the diagram.

FASTEN CHAIN RAIL TO OPENER

10a

Remove the foam transport lock (X)

1.Slide the RAIL BRACKET (1) onto the powerhead end of the rail (A) around 200 mm.

2.Position the rail drive spocket (2) over the opener motor shaft (3) and push down to
install.

3.Secure the rail on the opener with two C-Rail brackets (4) and the screws (5) Note:

Only use 18mm Screws (item 9 in Hardware Provided - Section 5).

This completes the assembly of the door opener to the rail.

FASTEN X-RAIL TO OPENER

10b

These steps need to be followed before fastening the X-rail to the opener:

1. Spread the clips holding the microswitch to the opener

2. Lift the microswitch upward

3. Remove the 2 wires from the microswitch

4. Lift the passpoint housing up over the wires

5. Thread wires through taller pass point housing and repeat steps 1-4 in reverse

order, ensure wires are reconnected to the correct micro switch terminals as

shown

6. If using the hanging brackets to mount to ceiling, slide 1 x M8 hex head screw

into either side of the rail (1). Slide screws 300mm from end of rail.

7. Position the rail drive sprocket (inside the rail) over the operator motor shaft

(2) and push down to install. Ensure motor shaft adaptor (3) is in place.

8. Secure the rail on the operator with the Operator Mounting Bracket (4) using

ST6,3 x 18 mm screws.

This completes the assembly of the door operator to the rail.

6

INSTALLATION SECTION

3

1

2

4

3

2

50 mm

3

1

4

A

150 mm
(6")

1

2

3

5

5

2

3

1

4

up to
200 mm

(50 to 200 mm depending on door type)

1

2

Wear protective goggles when working overhead to protect your eyes from injury.
Disengage all existing garage door locks to avoid damage to the garage door.
To avoid serious personal injury from entanglement, remove all ropes connected to the garage door before

installing the opener.

HEADER BRACKET POSITIONING

11

he header bracket must be rigidly fastened to a

T
structural support of the garage. Reinforce the wall or
ceiling with a 40 mm (1-1/2") board if necessary. Failure
to comply may result in improper operation of safety
reverse system.

You can attach the header bracket either to the header wall
(1) or to the ceiling (3). Follow the instructions which will
work best for your particular requirements.

With the door closed, mark the vertical centre line (2) of the
garage door. Extend line onto header wall above the door.

Open door to highest point of travel. Draw an intersecting
horizontal line (4) on header wall 50 mm for Sectional
Doors, and up to 200 mm for Tilt Doors, above high point to
provide travel clearance for top edge of door.

INSTALL THE HEADER BRACKET

12

NOTE: Refer to vertical centre and horizontal lines created in
the previous section for proper placement of header bracket.

A. Wall mount: centre the header bracket (1) on the vertical

centre line (2) with the bottom edge of the header bracket on
the horizontal line (4) (with the arrow pointing toward the
ceiling). Drill and secure the Header Bracket using the most
suitable variation of holes (5). If using the wood screws
provided(3) (item 8 in the Hardware Provided - Section 5),,
uses a 4.5 mm pilot drill. If securing to a metal fixture, self
tapping “tek” screws may be more suitable.

B. Ceiling mount: extend vertical centre line (2) onto the ceiling.

Centre the header bracket (1) on the vertical mark no more
than 150 mm (6") from the wall. Make sure the arrow is pointing
toward the opener. Drill and secure the Header Bracket using
the most suitable variation of holes (5). If using the wood
screws provided, uses a 4.5 mm pilot drill. If securing to a metal
fixture, self tapping “tek” screws may be more suitable. For
concrete ceiling fixtures, 8 mm wall plugs are provided.

13

ATTACH RAIL TO HEADER BRACKET

Attach the Rail to the Header Bracket

• Position the assembled opener on the garage floor below the
header bracket. Use foam packing material as a protective
base.

NOTE: If the door spring is in the way youʼll need help.
Have someone hold the opener securely on a temporary
support to allow the rail to clear the spring.

• Position the rail bracket against the header bracket.

• Align the bracket holes and secure with the 80 mm clevis pin
and “R” clip (1) Note: Only use 18mm Screws (item 9 in

Hardware Provided - Section 5).

7

Rail

Door

50 mm spacer should
b

e used to determine
the correct mounting
position

Header
B

racket

50 mm (2”)
above the highest
point of travel

POSITION THE OPENER

X

A

fig.1

fig.2

fig.3 fig.4

Item 8 in Hardware
Provided- Section5

Item 10 in Hardware
Provided- Section5

Item 8 in Hardware
Provided- Section5

Item 10 in Hardware
Provided- Section5

Item 3 in Hardware
Provided- Section5

Item 4 in Hardware
Provided- Section5

14

Disengage the trolley mechanism (see section “Operating the manual release”) and slide it back towards the powerhead.

ecure the hanging push arm up into the rail assembly temporarily using tape or rope, to avoid a hazard.

S

SECTIONAL DOOR

You will need a 50 mm piece of timber or similar spacer
to gauge the distance between door and rail.

1.Raise the opener onto support.

2.Open the door completely, place a 50 mm spacer
between the door and the rail (as shown).

3.The final positioning of the rail should be relatively
parallel to the horizontal door panels.

HANG THE OPENER - CHAIN RAIL

15a

The opener must be securely fastened to a sound
structural support above the opener.

1.Postion the opener as in the previous step. Check the rail
is centred over the door.

Ensure the rail brackets (fig.1) is on the Powerhead end of
the rail in a position as close to the opener as possible (X).

2.If mounting directly onto the ceiling, (fig.2) screw the
bracket directly into a structural support on the ceiling.

3.If hanging the opener below the ceiling, (fig.3) bend the
hanging brackets provided, and secure to both the ceiling
and the rail bracket.

4.The centre rail bracket is recommended on large
doors. Install the centre rail bracket in the mid position of
the rail. Simply slip both halves over the top of the rail
(fig.4), and secure to the ceiling, either directly or with
hanging strips.

5.Check the opener is securely centred over the door.
Remove the 50 mm spacer, and any other assembly
tools. Operate the door manually and check for
unrestricted operation.

8

100-300 mm

A

(1)

(2)

(3)

(4)

(5)

6mm MAX
(height of
bolt head)

HANG THE OPENER - X-RAIL

15b

The opener must be securely fastened to a sound
structural support above the opener.

1.Postion the operator as in the previous step. Check the

rail is centred over the door. Ensure the hanging brackets

are on the Operator end of the rail in a position as close

to the operator as possible (1).

2.If hanging the operator below the ceiling, bend the

hanging brackets provided, and secure to both the ceiling

(2) and the rail mounting screws (3).

3.If mounting directly onto the ceiling, drill appropriate

holes through the top of the rail. Use a minimum of 2

screws to fix to the ceiling. Screw the rail directly into a

structural support on the ceiling (4). Ensure screw head

height does not exceed 6mm (5) to avoid the screw head

interfering with the trolley movement.

4.Check the operator is securely centred over the door.

Remove the 50 mm spacer, and any other assembly

tools. Operate the door manually and check for

unrestricted operation.

FASTEN DOOR BRACKET

16

The door bracket must be securely fastened to the frame
or a structural support on the door.

Mounting position for Sectional Doors

1.Align the bracket on the centre line, measure down 100­300 mm from the door top edge (use the door bracket
that best suits the situation).

2.Secure the bracket in this position, using the most
suitable variation of holes available.

Note: Only use 18mm Screws (item 9 in Hardware
Provided - Section 5).

9

1

2

Instruction
label

Instruction
label

1

2

3

Trolley Screws

Fig. 1

Fig. 3

4

5

Fig. 2

ATTACH DOOR ARM TO TROLLEY

17

Make sure the garage door is fully closed. Pull the manual release
cord to disengage the trolley. Slide the trolley to around 300 mm
from the header bracket.

1.The straight door arm is already preassembled to the trolley.

2.Install the curved arm onto the door bracket using the Clevis pin

(2) (item 6 in the Hardware Provided - Section 5) and R-Clip.
(3) (item 7 in the Hardware Provided - Section 5) supplied.

3.Move the straight and curved arms together and secure using

two bolts and nuts provided (4)(items 3 & 4 in the Hardware
Provided - Section 5).

- For Sectional Doors: ensure the angle of the straight

arm is around 20 degrees from vertical, when the door is
fully closed.

Alternate Arm Configuration: The curved arm can be assembled
directly to the trolley assembly if required (see figure 3). Unscrew
the front two screws in the trolley assembly. Remove the straight
arm pivot and reassemble with the curved arm bracket.

18

OPERATING THE MANUAL RELEASE

DO NOT DISENGAGE THE OPENER TO MANUAL
OPERATION WITH CHILDREN , PERSONS OR OTHER

OBJECTS INCLUDING MOTOR VEHICLES WITHIN THE
DOORWAY : (The door is under significant tension and if the door
has developed a fault or incorrect tension, it may be unsafe and may
fall rapidly).

The manual release mechanism enables the door to be manually
operated during power outages or in an emergency.

The RED Manual Release cord is preassembled to the trolley. When
the opener is installed the handle should be no higher then 1.8
metres from the floor. The cord may need to be extended.

Attach the manual release Instruction Label to the cord as
indicated in fig 1.

DO NOT USE THE RED HANDLE TO OPEN AND CLOSE THE
DOOR.

To operate the Manual Release:

The door should be fully closed if possible.

1.Disengage: Pull the manual release rope and handle down to

disconnect. This will disengage the trolley, allowing the door to be
moved by hand, UP and DOWN as many times as needed.

2.Re-engage: Pull the manual release rope towards the motor until

it springs back to its original horizontal position. This will re­engage the trolley, and when the door passes the trolley position it
will automatically re-engage the opener.

Connect Electric Power

TO AVOID INSTALLATION DIFFICULTIES, DO NOT RUN THE GARAGE DOOR OPENER UNTIL INSTRUCTED TO DO SO.
Connect to properly fused and earthed power outlet.

- Ensure all ropes and installation tools have been removed from the door.

- When the opener is switched ON, the operator light flashes a number of times and then remains ON.

10

Indicator LED

Indicator LED

Indicator LED

Indicator LED

DJUSTMENT SECTION

A

PROGRAM THETRAVEL LIMITS AND FORCE SETTINGS

19

Travel limits regulate the points at which the door will stop
when moving UP or DOWN. The travel limit buttons are located
under the access cover on the rear panel (figure 1).

figure 1

NOTE: This opener uses a POSITION TAB attached to the chain
which activates a mechanical passpoint during the door travel.

The indicator LED will blink when this occurs. If the passpoint
is not activated during the door travel process, the travel limits
cannot be programmed.

TO PROGRAM THE TRAVEL LIMITS:

1. Press the PROG Button until the UP Arrow Button and indicator

LED begin to flash (figure 2).

2. Press and hold the UP Arrow Button until the door is in the

desired UP position (figure 3).

Without a properly installed safety reversal

ystem, persons (particularly small

s
children) could be SERIOUSLY INJURED or
KILLED by a closing door.

• Incorrect adjustment of garage door travel limits
will interfere with proper operation of safety
reversal system.
NEVER use force adjustments to compensate for a

•
binding or sticking garage door.

• After ANY adjustments are made, the safety
reversal system MUST be tested. Door MUST
reverse on contact with 40 mm high object laid flat
on floor.

“The Protector SystemTM” must be used for
all installations where the closing force as
measured on the bottom of the door is over
400 N (40 kgf).

Installers should ensure that the doors are installed
in a compliant manner as per AS/NZS 60335-2-95.

NOTE: The UP and DOWN Arrow Buttons can be used to move
the door up and down as needed.

3. Once the door is in the desired UP position press and release the

PROG Button. The DOWN Arrow Button will begin to flash (figure

4).

4. Press and hold the DOWN Arrow Button until the door is in the

desired DOWN position (figure 5).

NOTE: The UP and DOWN Arrow Buttons can be used to move
the door up and down as needed.

5. Once the door is in the desired DOWN position press and release

the PROG Button. The UP Arrow Button will begin to flash (figure

2).

SETTING THE FORCE (AUTO):

6. Press and release the UP Arrow Button to test the UP limit. When
the door has travelled to the programmed UP limit, the DOWN
Arrow Button will begin to flash.

7. Press and release the DOWN Arrow Button to test the DOWN
limit. The door will travel to the programmed DOWN limit.

The indicator LED will stop flashing. The travel limits and force

setting has now been set. Proceed to test safety reverse system.

SETTING THE FORCE (MANUAL LEARN IF REQUIRED):

1. Open the rear access panel. Locate the yellow Learn button.

2. Push the yellow Learn button twice to enter unit into force
adjustment mode. The LED (indicator light) will flash quickly.

3. Push the programmed remote control or push the UP/DOWN
arrow at the programming display bar. The door will travel to the
DOWN (close) position. Push the remote control again, the door
will travel to the UP (open) position.

4. Press and release the DOWN Arrow Button to test the DOWN
limit. The door will travel to the programmed DOWN limit.

The LED (indicator light) will stop flashing when the force has
been set. The door must travel through a complete cycle, UP
and DOWN, in order for the force to be set properly. If the unit
cannot open and close your door fully, inspect your door to insure
that it is not sticking or binding.

To prevent damage to vehicles, be sure fully open
door provides adequate clearance.

figure 2

figure 3

figure 4

figure 5

The Force Setting has now been set manually.

11

TEST THE SAFETY REVERSE SYSTEM

1

40 mm high

Indicator LED

20

The safety reverse system test is important. Garage door must reverse on contact with a 40 mm obstacle

aid flat on the floor. Failure to properly adjust opener may result in serious personal injury from a closing

l
garage door. Repeat test once a month and adjust as needed.

rocedure: With door opened place a 40 mm obstacle (1) laid flat on the floor

P

under the garage door. Operate the door in the down direction. The door must
reverse off the obstacle. If the door stops on the obstacle, remove obstacle and
repeat Program the Limits and Force Steps, then repeat safety reverse test.
When the door reverses off the 40 mm obstacle, remove the obstacle and run the
opener through a complete travel cycle. Door must not reverse in closed position. If
it does, repeat Program the Limits and Force then repeat safety reverse test.

PROGRAM THETRAVEL SPEED

21

DOOR SPEED SELECTION:

The “Commander Extreme” opener has been designed to work with a wide range of garage doors with a total mass up to 286kg.
The Commander Extreme can be set on NORMAL speed when operating doors with a total mass of less than 150Kg.

“The Protector SystemTM”must be used for all installations where the closing force as measured on the bottom of the
door is over 400 N (40 kgf).

When the Commander Extreme is installed on doors with a total mass exceeding 150kg the operator should be set on SLOW
speed mode. The “Protector System” must be installed when SLOW speed mode is selected.

Installers must ensure that the doors are installed in a compliant manner as per AS/NZS 60335-2-95.

TRAVEL SPEED:

There are two travel speeds available for this opener.
Factory default is set to the NORMAL speed.

TRAVEL SPEED: Manually selected:

The speed can be set manually if required, using the following method.

To activate the alternate speed:

PRESS and HOLD both the UP and DOWN arrows for 3 seconds.The courtesy lamp will flash once to confirm SLOW
speed and twice to confirm NORMAL speed.

To deactivate the selected speed: Repeat the process above (toggle between the two settings).

PROGRAM THELOW STANDBY MODE (OPTIONAL)

22

Low Standby Mode (sub 1 watt) is activated by the factory to deliver the lowest possible standby power.

In this mode the External Accessories Power and the IR Beams are turned OFF when the door is closed and the courtesy light

is OFF. IR Beams operate normally in Low Standby mode.

The Normal Standby Mode will need to be activated for External Accessories Power.

To Activate Normal Standby Mode:

Turn the mains power OFF.

PRESS and HOLD both the UP and DOWN arrows simultaneously.

Turn ON mains power while both the arrow buttons are still pressed.

Courtesy light comes on and after 5 seconds another 10 flashes.

Release the arrow buttons.

To Activate Low Standby Mode:

Turn the mains power OFF.

PRESS and HOLD both the UP and DOWN arrows simultaneously.

Turn ON mains power while both the arrow buttons are still pressed.

Courtesy light comes on and after 5 seconds another 1 flash.

Release the arrow buttons.

12

THE PROTECTOR SYSTEMTM(OPTIONAL)

fig.3

fig.1

fig.2

Indicator LED

Indicator LED

23

OTE: This accessory must be used for all installations

N
where the closing force as measured on the bottom of the
door is over 400 N (40 kgf).

SPECIAL NOTE: Merlin strongly recommends that The

Protector System

TM

be installed on all garage door

openers.

The Protector System™ (IR Beams): By installing IR
Beams, an open door is prevented from closing if a person or
object is located in the beam area. If the door is already
closing, it will return to the open position. A closed door is not
prevented from opening.

M

If the Protector System

T

is installed and needs to be removed,
the opener will need to be reprogrammed (refer to paragraph 4
of the troubleshooting section).

SAFETY FIRST!

Whilst Merlin have engineered safety features into your garage door opener, we urge you to consider fitting The Protector
System
serious injury or property damage. For your own peace of mind and the safety of others please install this inexpensive safety
device.

™ (IR Beams) to your new garage door opener. In many countries these devices are compulsory to assist in preventing

o prevent entrapment, install The Protector

T

System™ no higher than 100 mm above the floor.
Disconnect power to the garage door opener

before installing The Protector System™.

PROGRAM TRANSMITTERS TO THE OPENER LIGHT

24

To Program your transmitters to operate your garage door opener light follow the below steps:

1.Press and release the “LEARN” button, and the “courtesy light” will flash twice (fig.1).

2.Press and release the “PROG” button and the garage door opener will go into
Courtesy Light learn mode for 30 seconds (fig.2).

3.Press any transmitter button (fig.3) to learn this button to the garage door opener
courtesy Light, the garage door opener "courtesy Light" will flash twice.

NOTE: Do not use the same transmitter button that has been previously
learned to the garage door opener for operation.

The transmitter is now learnt to the garage door opener courtesy Light.

To Erase all Remote Control Codes

1.Press and hold the “LEARN” button on the opener until the courtesy light flashes
twice, and continue holding for approximately 8 seconds, until the courtesy light
flashes twice again.

2.Release the button, all codes are now erased.

13

TIMER TO CLOSE FEATURE (TTC)

Indicator LED

Indicator LED

Door Fully Closed

Indicator LED

or

+

Indicator LED

25

Door may operate unexpectedly, therefore do not
allow anything to stay in the path of the door.

The Timer to Close feature requires The Protector System
(IR Beams) to be installed.

Operation:

This feature allows the door to automatically close from a fully
open position after a specified time. The delay can be set from
10 to 180 seconds in 10 second increments, by using the
opener control buttons.

If the door encounters an obstruction while closing, the door
will stop and return to the UP position. The Courtesy lamp will
then flash 10 times.

To Activate TTC, or change a preset time:

1.Start with the door fully CLOSED.

2.Enter into TTC Activation mode by pressing both PROG
and DOWN buttons together for 3 seconds (figure 2).
Release when the courtesy light flashes twice.

3.Press the UP button once for each 10 second increment
required of TTC (figure 3. eg. twice for 20 seconds). Press
the DOWN arrow to reduce, if needed.

4.Press and release the PROG button to save this time
(figure 4), Courtesy light will flash once. TTC is now
activated.

figure 1

TM

figure 2

figure 3

figure 4

TEST: Operate the door to the UP position. Keep clear of the
IR Beams and check the door closes after the preset time.

To Deactivate TTC:

1.Enter into TTC Activation mode by pressing both PROG
and DOWN buttons together for 3 seconds (figure 2).
Release when the courtesy light flashes twice.

figure 5

2.Press and release the PROG button to save (figure 4),
courtesy light will flash once. TTC is now deactivated.

INSTALLING YOUR E138M WIRELESS WALL BUTTON

26

NOTE: The wall control supplied with your opener should be pre-programmed by the factory.
If adding a new wall control, program into the opener before mounting the unit as detailed in Wireless Programming.

Disconnect power to the opener before installing
this accessory to prevent accidental activation.
Locate minimum 1.5 m above the floor.

To install:

• Carefully pry open the E138M and locate the two screws for

mounting.

• Attach to the wall using the two screws provided. If mounting to a

plaster wall, wall plugs may be required.

NOTE: Do not overtighten screws.

• Replace the front cover plate.

14

Indicator LED

Indicator LED

Door Fully Closed

or

1

service

www

m

@m

B
B

A

2

114A3361

ForServiceCall

I

nstallationDate

3

132A2900

RISKOF ENTRAPMENT

RepeatSafety ReverseTest monthly.Door
mustreverse oncontact witha 40mmobstacle
placedon thefloor. Makenecessary adjustments.

AUTOMATICDRIVE:

Keepaway fromthe areaof thedoor sinceit may
operateunexpectedly.

EMERGENCYRELEASE:

Torelease, pulldown firmlyon thered handle.

114A3361

F

orService Call

InstallationDate

l

l

INSTALL WARNING LABELS

Indicator LED

27

figure 1

Three warning labels are provided with this opener: attach as indicated in the fig 1 to a clean and suitable surface.

1. Risk of entrapment: (English version) - place close to a fixed Wall Control(1).

2. EMERGENCY Release/Service label: - place on the Manual Release cord (2).

3. WARNING Child Entrapment: (triangle label) - place on a low inside panel of the door (3).

PARTIAL OPENING FEATURE (PET)

28

This is an adjustable, second stop position suitable for
ventilation, pedestrian or pet access, programmed to the Remote
Control.

To Activate this feature:

1.Start with the door fully CLOSED (figure 1). Drive the opener
UP (figure 2) and stop at the position required for PET
access.

2.Enter PET activation mode by pressing the PROG and UP
buttons together for 3 seconds (figure 3). Release when the
Courtesy light flashes once.

3.Press the Remote Control button that you have allocated for
this feature (figure 4). Do not use the button already allocated
for normal operation. The Courtesy light will flash once when
the code is accepted.

TEST: Press the Remote Control once, and door will close, press

again, and door will return to the preset position.
If the door is above the preset position, when the button
is pressed, it will fully close.

figure 1

figure 2

figure 3

To Deactivate this feature:

1.Start with the door fully CLOSED.

2.Enter PET deactivation mode by pressing the PROG and UP
buttons together for 3 seconds (figure 3). The Courtesy light
will flash twice, indicating the deactivation has occurred.

NOTE: Erasing all remote control codes, as in the Wireless

programming section, will also delete this feature.

15

figure 4

Yellow “Learn” Button

1

2

2

3

4

3

Press and release
the yellow
learn button

Enter a 4-digit
PIN of your
choice
? ? ? ?

_ _ _ _

Press and hold
the enter button
Opener light flashes

After the lights
flash release the
ENTER button

1

Locate
the yellow
learn button

WIRELESS PROGRAMMING (OPTIONAL ACCESSORIES)

29

Activate the opener only when door is in full view, free of obstruction and properly adjusted. No one should
enter or leave garage while door is in motion. Do not allow children to operate push button(s) or remote(s).
Do not allow children to play near the door.

NOTE: The transmitter(s) and wireless wall button supplied with

our opener are preprogrammed by the factory.

y

If you purchase additional transmitters, the garage door opener must
be programmed to accept the new remote code.

Program the Receiver to Match Additional Transmitter Codes:

Using the yellow “LEARN” Button

1.Press and Hold the button on the hand-held remote or wall button that
you wish to use (1).

2.Press and release the yellow “LEARN” buton on the opener (2).

3.Release the remote button when the opener light flashes. It has learnt
the code. If you release the remote control push button before the
opener light flashes, the opener has not learnt the code.

Now the opener will operate when the remote control push button is
pressed.

To Erase all Remote Control Codes

1.Press and Hold the yellow “LEARN” button on the opener until the
indicator LED goes ON, and continue holding for approx. 6 seconds,
until the indicator LED goes out.

1.Release the button, all codes are now erased.

Wireless Keypad E840M

To set the keyless entry PIN:

1.Locate the yellow “LEARN” button on the garage door opener.

2.Press and release the yellow “LEARN” button. The LED indicator
light will glow steadily.

3.Enter a 4-digit personal identification number (PIN) of your choice
on the keypad.

4.Press and hold the ENTER button. Check to see if the opener light
flashes. Release the ENTER button after the light flashes.

To change an existing keyless entry PIN:

1.Enter the existing programmed PIN that you want to change.

2.Press and hold the # button until the courtesy light flashes twice.

3.Enter the new 4-digit PIN of your choice, then press the ENTER
button. The light will flash once.

4.To test, enter the new PIN, then press the ENTER button. The
garage door opener will activate.

16

1

2

V

D

C

Pb Cd Hg

or

Carefully
RemoveBatter y
(CR2032x 1)

MAINTENANCE AND CARE OF YOUR OPENER

USING YOUR OPENER

30

1. Your opener can be activated by any of the following devices:

• Opener control panel: Up and Down Buttons and Green O.S.C.

• The Outside Keyswitch or Keyless Entry System (if you have

installed either of these accessories).

• The Remote Control Transmitter. Hold the push button down until

the door starts to move.

2. Opening the Door Manually: Door should be fully closed if
possible. Weak or broken springs could allow an open door to
fall rapidly. Property damage or serious personal injury could
result.

NOTE: For full instructions on how to operate the door manually
refer to section 18.

The door can be opened manually by pulling the release handle
down. To reconnect the door, pull the manual release rope towards
the motor until it springs back to its original horizontal position.

Do not use the manual release handle to pull the door open
or closed.

3. When the Opener is Activated by Remote Control:

1. If open, the door will close. If closed, the door will open.

2. If closing, the door will stop.

3. If opening, the door will stop (allowing space for entry and exit of
pets and for fresh air).

4. If the door has been stopped in a partially open or closed position,
it will reverse direction.

5. If an obstruction is encountered while closing, the door will reverse
to the UP limit.

6. If an obstruction is encountered while opening, the door will
reverse and stop.

7. The optional Protector System™ uses an invisible beam which,
when broken by an obstruction, causes a closing door to open
and prevents an open door from closing. It is STRONGLY
RECOMMENDED for homeowners with young children.

32

REPLACE BATTERIES IN REMOTES

Battery of the remote control:

he batteries in the remote have an extremely long life.

T
If the transmission range decreases, the batteries must be
replaced. Batteries are not covered by the warranty.

To prevent SERIOUS INJURY OR DEATH:

bserve the following instructions for the

o
battery

- NEVER allow small children near batteries.

- If battery is swallowed, immediately notify doctor.

- Danger of explosion if battery is replaced improperly.

- Replacement only by identical or equivalent type.

- Dispose of old battery properly. Batteries should not
be treated as household waste. All consumers are
required by law to dispose of batteries properly at the
designated collection points.

- Never recharge batteries that are not meant to be
recharged.

- Do not short-circuit batteries or take them apart.

- If necessary, clean contacts on batteries and contacts
before loading.

- Never expose batteries to excessive heat such as
sunshine, fire or the like!

Replacing battery (CR2032):

To replace battery, turn remote control around and open the
case with a screwdriver. Lift cover and lift control board below.
Slide battery to one side and remove. Observe polarity of
battery!

Assemble again in reverse direction.

4. The opener lights will turn on under the following conditions:

when the opener is initially plugged in; when power is restored after
interruption or when the opener is activated.

Lights will turn off automatically after 2-1/2 minutes.

31

CARE OF YOUR OPENER

Once a Month

• Manually operate door. If it is unbalanced or binding, call a
qualified door technician.

• Check to be sure door opens & closes fully. Adjust limits
and/or force if necessary.

• Repeat the safety reverse test. Make any necessary
adjustments.

Once a Year

• Lightly grease the chain and inside the rail assembly where
the trolley slides.

• Internally the opener does not require additional lubrication.

• Lightly grease the chain and inside the rail assembly where
the trolley slides. Be careful to use gloves around any sharp
metal edge or the rail.

To replace battery for optional remote control transmitters ­E943M, E940M & E945M, use a screwdriver blade to pry
open the case as shown. Insert battery positive side up.

17

004C5502

Door bracket

178A0103

Straight arm

012C0778

Hanging brackets

083A0011

Grease

004C5600

Hardware bag

012C0788-1

Header bracket

Replacement chain packs
041A4045-2 (2.4m)

0

4

1

A

4

0

2

0

S

p

r

o

c

k

e

t

a

s

s

e

m

b

l

y

041A0043

Trolley latch (chain)

041A4017-1

Motor shaft adapter (metal)

041A4038

Pulley assembly

012A1028

Rail bracket

041A4039

C-Rail bracket

One piece rail asssembly

7024CR5 2.4 m

002A1850

Trolley with rope &

straight arm

041A4016

Position tab (chain)

178A0104

Curved arm

041A4036

Centre Rail bracket

012A1027

Door bracket

6

5

7

4

E840M

760E

E1702M

774ANZ

E940M E943M

E945M

8

9

3

E138M

1

2

E960M

10

11

827AU M-BBU24V

33

ACCESSORIES

(1) Model E138M Wireless wall button
(2) Model E960M 4 Channel remote control
(3) Model E940M 1 Channel visor remote control
(4) Model E943M 3 Channel visor remote control
(5) Model E945M 3 Channel mini remote control
(6) Model E840M Keyless entry system

(7) Model 774ANZ The Protector System
(8) Model E1702M Quick release lock

(9) Model 760E Outside keyswitch
(10) Model 827AU Remote LED light
(11) Model M828AU Battery Back up

TM

NOTE: Use of any Chamberlain Group accessories are approved to use with this opener. This includes genuine Merlin accessories.

Generic compatible accessories are NOT approved for use with this opener.

REPLACEMENT PARTS

34

18

REPLACEMENT PARTS

If the supply cord is damaged, it must be
r

eplaced by the manufacturer, its service
agent or similarly qualified persons
i

n order to avoid hazard.

Power Cord
0

26B0181

041A4004
Passpoint
Assembly

041A4027
Transformer

0

41A0022

Logic Board / PCB Housing / Control Cover (assembly)

041A0006
LED Module

041A0227
Motor Assembly

041A4023-1
Power Board

RAIL REPLACEMENT PARTS

041A4017-1

Motor shaft adapter (metal)

041A0043

Trolley latch (chain)

041A4016

Position tab (chain)

041A0008
Lens Cover

041A0011
Brand Cover

041A0018
Chassis Cover

002A1963

Drive sprocket assembly

(X-Rail)

002A1962

Trolley assembly (X-Rail)

35

19

TROUBLE SHOOTING

36

1. Opener doesn't operate from either door control or
remote:

Does the opener have electric power? Plug lamp into

•

outlet. If it doesn't light, check the fuse box or the circuit
breaker. (Some outlets are controlled by a wall switch.)

• Have you disengaged all door locks? Review installation

instruction warnings on page 1.
Is there a build-up of ice or snow under door? The door

•

may be frozen to ground. Remove any obstruction.

• The garage door spring may be broken. Have it

replaced.

2. Door operates from door control but not from
remote:

• Replace batteries in the remote if necessary.

• If you have two or more remotes and only one operates,

review Program Your Opener, Remote and Keyless
Entry.

3. Remote has short range:

• Check the battery in the remote is fully charged.

• Change the location of the remote control in the car.

• A metal garage door, foil-backed insulation or metal

siding will reduce the transmission range.

4. Door reverses for no apparent reason and opener
light flashes 10 times:

7. Door opens but won't close:

• Check The Protector System™ (if you have installed
his accessory). If the light on the Beams are flashing,

t
correct the alignment.

• If opener light does not flash and it is a new installation,

repeat Programming the Travel Limits.

epeat the safety reverse test after the adjustment is

R
complete.

8. Opener strains:

Door may be unbalanced or springs are broken. Close
door and use manual release rope and handle to
disconnect trolley. Open and close door manually. A
properly balanced door will stay in any point of travel
while being supported entirely by its springs. If it does
not, call for professional garage door service to correct
the problem.

9. Opener hums briefly, then won't work:

• Garage door springs are broken. SEE ABOVE.

• If problem occurs on first operation of opener, door is

locked. Disable door lock.

Repeat safety reverse test after adjustment is complete.

10. Opener won't activate due to power failure:

• Check The Protector System™ (if you have installed this
accessory). If the light is flashing, correct the alignment.

TM

If the Protector System

is installed and needs to be
removed, the Opener will need to be reprogrammed as
follows:

• Remove the IR Beam wiring from the Opener.

• Turn the power OFF for 5 seconds.

• Turn the power ON for 5 seconds.

• Again turn the power OFF for 5 seconds.

• Turn the power back on and test the opener for normal

operation.

5. The garage door opens and closes by itself:

Make sure remote push button is not stuck "on".

6. Door stops but doesn't close completely:

Repeat Programming the Travel Limits.
Repeat safety reverse test after any adjustment of door
arm length, close force or down limit adjustments.

• Pull manual release rope and handle down to
disconnect trolley. Door can be opened and closed
manually. When the power is restored, pull the manual
release rope back towards the motor until it springs
back to its original horizontal position. The next time the
opener is activated, the trolley will re-connect.

• The Outside Quick Release accessory (if fitted)
disconnects the trolley from outside the garage in case
of power failure.

11. The opener runs, but the carriage does not move:

• Check the carriage is not disengaged from the opener.
Operate the manual release to reengage the opener.

• In a new installation, the preassembled Motor Shaft
Adapter may have fallen out of the chain sprocket
assembly. This adapter is installed during the
manufacturing process and may have dislodged.

12. The Up and DOWN arrows on the control panel

are flashing in sequence:

Check the diagnostic code on next page.

20

DIAGNOSTIC CHART

37

Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage opener flash the diagnostic
codes.

DIAGNOSTIC CODE

UP Arrow DOWN Arrow
Flash(es) Flash(es)

11

12

13

14

15

16

2 1-5

SYMPTOM

The garage door opener will not
close and the courtesy light flashes.

The garage door opener will not
close and the courtesy light flashes.

The door control will not function.

The garage door opener will not
close and the courtesy light flashes.

There is no door movement or motor
accelerates before stopping
suddenly.

Door continues to move after the
motor stops.

Opener fails to operate.

POSSIBLE RESOLUTION

Safety sensors are not installed, connected or wires may be cut. Inspect
sensor wires for a disconnected or cut wire.

There is a short or reversed wire for the safety sensors. Inspect safety sensor
wire at all staple points and connection points and replace wire or correct as
needed.

The wires for the door control are shorted or the door control is faulty. Inspect
safety sensor wire at all staple points and connection points and replace wire
or correct as needed.

Safety sensors are misaligned or were momentarily obstructed. Realign both
sensors to ensure both LEDs are steady and not flickering. Make sure nothing
is hanging or mounted on the door that would interrupt the sensors path while
closing.

No RPM pulses have been detected. Check the door manually for balance,
binding or obstructions. Internally the possible cause may be the motor, logic
board or RPM sensor. Try resetting door travel limits. Contact service centre.

RPM pulses have been detected after motor has turned off. Possible broken
spring. Check the door is correctly balanced and not creeping up or down.
Contact a door service centre.

Possible logic board failure. Reboot opener by turning the mains power OFF
and then ON after 15 seconds. Reprogram the door travel limits and force
settings. Contact service centre.

2 6

32

33

4 1-4

45

5 1-4

5 5

Unable to set travel limit down
direction. Passpoint has not been
recognised during programming.

Unable to set the travel or retain
position.

The battery status LED* is constantly
flashing green.

Door is moving stops and or
reverses.

Opener runs approximately 150 mm
to 200 mm, stops and reverses.

Door fails to operate or operates
erractically. External accessory
wiring failure.

Door opener fails to operate.

Check the passpoint module has been activated by the chain Position Tab,
during the door travel. Reset the travel limits.

Check travel module for proper assembly, replace if necessary.

Battery backup charging circuit error, replace logic board *(if applicable).

Manually open and close the door. Check for binding or obstructions, such as
a broken spring or door lock. If the door is binding or sticking contact a trained
door systems technician. If door is not binding or sticking attempt to reprogram
travel (refer to “Program the Travel Limits and Force” section).

Communication error to travel module. Check travel module connections,
replace module if necessary.

Check the external wiring to the control panel terminal is wired correctly. Turn
off power, remove all external wiring, and retest door operation.

Low internal voltage on the Logic Board, possible power transformer or logic
board failure. Service required, call a trained service specialist.

21

SPECIFICATIONS - Commander Extreme - MS125MYQ

WarrantyRegistration

To validate your warranty you must complete

the registration form online at:

gomerlin.com.au/warranty

or

gomerlin.co.nz/warranty

38

-

nput Voltage..............................220 - 240 Vac, 50 - 60 Hz.

I

Max. Pull Force .........................1200 N.

Power ........................................225 Watt.

Standby Power ..........................0.8 Watt (door fully closed).

Normal Torque ...........................8 Nm.

ax door weight ........................286 kgs.

M

Max lift under spring tension......20 kg.

Max door area............................Residential Sectional Doors up to 20 m

Motor

Type...........................................DC gearmotor permanent lubrication.

Noise level .................................54 db at 1 metre.

Speed ........................................2 speed programmable (NORMAL or SLOW).

Drive Mechanism

Drive ..........................................Chain with one-piece trolley on extruded aluminium rail.

Length of Travel.........................Adjustable to 3.0 m.

LED light ....................................25 Watt equivalent.

Door Linkage .............................Adjustable door arm. Pull cord trolley release.

Safety

Personal ....................................Push button stop in UP and DOWN direction. Automatic safety reverse in both UP

and DOWN direction.

Electronic...................................Automatic force adjustment.

Electrical ....................................Transformer overload protector and low voltage push button wiring.

Limit Device ...............................Mechanical Passpoint/RPM sensor.

Limit Adjustment ........................Electronic.

Soft-start/Soft-stop

Dimensions

Length (Overall)..........................3.24 m.

Headroom Required ..................30 mm.

Hanging Weight .........................12.5 kg.

2

.

Receiver

Memory Registers .....................64 handset codes.

4 keypad devices - 1 code each.

Operating

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Trademark of The Chamberlain Group, Inc.

® Registered Trademark of The Chamberlain Group, Inc.
© 2019, The Chamberlain Group Inc.

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CHAMBERLAIN LIMITED WARRANTY

®

Merlin

Professional Commander Extreme MS125MYQ

Sectional Garage Door Opener

Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(Chamberlain), the manufacturer of Merlin
is committed to manufacturing and supplying high quality goods. As part of
this commitment, we seek to provide reliable service and support for our
goods and are pleased to provide you, the original purchaser, with this
Chamberlain Limited Warranty.

The benefits given to you under this Chamberlain Limited Warranty are in
addition to any rights and remedies that you may have under Australian or
New Zealand consumer protection laws. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law, or New Zealand
Consumer Guarantees Act 1993. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to
a major failure.

Chamberlain’s warranty
What is covered

Chamberlain warrants to the original purchaser of the Merlin Commander
Extreme MS125MYQ Sectional Door Opener (Unit) that all parts of the Unit,
other than remote controlled transmitters and accessories, globes and
batteries, are free from defects in materials and workmanship for a period of
84 months or 15,000 cycles (each opening & closing of the garage door
equals 1 cycle) whichever comes first, from the date of purchase when
installed by a Professional dealer appointed or authorised by Chamberlain in a
residential premise with a residential specified garage door that is designed
for the sole purpose of a single-family dwelling.
Chamberlain warrants that the remote controlled transmitters (E960M)
included with the Unit are free from defects in materials and workmanship for
a period of 24 months from the date of purchase and all other accessories
included with the Unit are free from defects in materials and workmanship for
a period of 12 months from the date of purchase.

What is not covered

Batteries and globes are not covered under the Chamberlain Limited
Warranty.
Travel costs incurred by Chamberlain or the Professional Dealer in either
travelling to or from areas outside a capital city metropolitan area. These costs
will be at the purchaser’s expense.
Additional access costs incurred by a Professional Dealer or Chamberlain in
obtaining access where the Unit is not readily accessible. These cost will be at
the purchaser’s expense.

Warranty Conditions

It is a condition of this Chamberlain Limited Warranty that the Unit is sold,
installed and serviced by a Professional Dealer appointed or authorised by
Chamberlain. A Merlin branded garage door opener purchased over the
internet and installed by a person other than a Professional Dealer will not be
covered by this Chamberlain Limited Warranty.

It is also a condition of this Chamberlain Limited Warranty that for the
operating life of the Unit:
1 the garage door is spring balanced, is operable by hand and opens

and closes with no more than a maximum of 20 kg of lifting weight;

2 tthe garage door and the Unit is professionally maintained and serviced

by a Professional Dealer, at a minimum, during the third and fifth years
of the Chamberlain Limited Warranty period such that the spring
balanced door operates according to manufacturer specifications. If
your door binds, sticks, or is out of balance, then it must not be used
until serviced by a trained door technician or Profesional Dealer. The
garage door service fee will be at the purchaser’s expense;

3 the warranty is registered by completing the online form at

ww.gomerlin.com.au or www.gomerlin.co.nz; and

w

4 you retain your sales docket or invoice as proof of purchase, and attach it

to this manual to enable you to establish the date of purchase in the
unlikely event of a warranty service being required.

Making a claim

During the applicable Chamberlain Limited Warranty period, if you are
concerned that the Unit may be defective, call the Professional Dealer that
sold/installed the opener, or our service centre on the toll free number below
and a Chamberlain technician will diagnose the problem and arrange for this
to be rectified. Once the problem has been diagnosed, subject to your rights
under the applicable Australian and New Zealand consumer protection laws
with respect to major failures, Chamberlain or its Professional Dealer will
provide you with either, repairs to the Unit or a replacement Unit.

Repairs and replacement parts provided under this Chamberlain Limited
Warranty are provided free of charge and are warranted for the remaining
portion of the original warranty period.

®

automatic garage door openers,

This Chamberlain Limited Warranty provides benefits which are in addition to
your other rights and remedies as a consumer.

Exclusions - what voids the warranty

If our service centre determines that a warranty claim has been made in respect
of a failure or defect arising under or out of any exclusion detailed below such
that the claim is not covered under this Chamberlain Limited Warranty, we may,
subject to your other rights and remedies as a consumer, charge you a fee to
repair, replace and/or return the Unit to you.

This Chamberlain Limited Warranty does not cover any failure of, or defect in,
the Unit due to:
1 non-compliance with the instructions regarding specifications,

installation, operation, maintenance and testing of the Unit or of any
product with which the Unit is used;

2 any attempt by a person other than a Professional Dealer to repair,

dismantle, reinstall or move the Unit to another location once it has
been installed;

3 use of any copy, imitation or replica garage door remotes with your

Merlin Unit;

4 tampering, neglect, abuse, wear and tear, accident, electrical storm,

excessive use or conditions other than normal domestic use;

5 problems with, or relating to, the garage door or garage door hardware,

including but not limited to the door springs, door rollers, door
alignment or hinges;

6 problems caused by electrical faults or replacement of batteries or light

bulbs, blown fuses, electrical surges, power surges or power strikes,
fire, flood, rain, water, lightning or storms;

7 water or moisture ingress that causes corrosion or electrical

malfunction;

8 corrosion caused by sea air if located near a waterway, beach etc;
9 fitment to a commercial door or in a commercial operating application,

installation of a residential garage door opener in a commercial or
industrial premises other than a single-family dwelling.

10 lack of proper maintenance, service or care of the door and Unit;
11 any unauthorised modification to the Unit; or
12 damage caused by insects, pests or other after sale damage caused

by events or accidents outside Chamberlain’s reasonable control and
not arising under normal and standard operating conditions.

NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the
consumer as this electrical fitting does not form a part of the Unit (opener).

If this Chamberlain Limited Warranty does not apply, you may have rights
available to you under the Australian and New Zealand consumer protection
laws.

Liability – Australia only

Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010) (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or

its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and

2 under no circumstances will Chamberlain be liable for consequential,

incidental or special damages arising in connection with the use, or inability to
use, the Unit, other than those which were reasonably foreseeable as liable to
result from the failure.

Liability – New Zealand only

Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act
1993 (as amended, consolidated or replaced):

1 all other guarantees, warranties and representations in relation to the Unit or

its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and

2 under no circumstances will Chamberlain be liable for consequential,

incidental or special damages arising in connection with the use, or inability to
use, the Unit, other than those which were reasonably foreseeable as liable to
result from the failure.

Note

Chamberlain reserves the right to change the design and specifications of the
Unit without prior notification. Some features or accessories of the Unit may not
be available in certain markets or areas. Please check with your distributor.

Chamberlain service centre contact details
Australia

Phone toll free 1800 638 234
Fax toll free 1800 888 121
Website: gomerlin.com.au

CChhaammbbeerrllaaiinn AAuussttrraalliiaa PPttyy.. LLttdd..

Unit1, 75 Epping Road
North Ryde NSW 2113
(PO BOX 1446, Lane Cove NSW 1595)
Email: [e-mail]

23

New Zealand

Phone toll free 0800 653 667
Fax toll free 0800 653 663
Website: gomerlin.co.nz

114A5181B