Merlin Commander Ultimate MJ3800MYQ Installation Manual

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Page 1

MJ3800MYQ

Residential Sectional Wi-Fi Garage Door Opener

Installation and Operating Instructions

gomerlin.com.au gomerlin.co.nz

Owners Copy: Please keep these instructions for future reference

This manual contains IMPORTANT SAFETY information

DO NOT PROCEED WITH THE INSTALLATION BEFORE READING THOROUGHLY

Page 2

START BY READING THESEI MPORTANT SAFETY INSTRUCTIONS

Keep garage door balanced. Do not let the garage door opener compensate for a binding or sticking garage door. Sticking, binding or unbalanced doors must be repaired before installing this opener.

Do not wear rings, watches or loose clothing while installing or servicing a garage door opener. Wear gloves, safety goggles and suitable protective clothing where appropriate.

Frequently examine the door installation, in particular cable, springs and mountings for signs of wear, damage or imbalance. Do not use if repairor adjustment is needed since springs and hardware are under extreme tension and a fault can cause serious personal injury.

To avoid serious personal injury from entanglement,

remove all ropes, chains and locks connected to the garage door before installing the door opener.

Installation and wiring must be in compliance with your local building and electrical codes.

The safety reverse system test is very important. Your garage door MUST reverse on contact with a 40mm obstacle placed on the ﬂoor. Failure to properly adjust the opener may result in serious personal injury from a closing garage door. Repeat the test once a month and make any

necessary adjustments.

Use the Manual Release only for the seperation of the carriage from the drive and - if possible - ONLY with the door closed. Do not use the red handle to push the door up or pull it down. Operation of the emergency release can lead to uncontrolled movements of the door, if springs are weak or broken or if the door is unbalanced. Mount the release handle of the emergency release at a height less than 1.8m from the ﬂoor.

The Protector System

must be used for all installations where the closing force as measured on the bottom of the door is over 400N (40kgf). Excessive force will interfere

with the proper operation of the Safety Reverse System or damage the garage door.

SPECIAL NOTE: Merlin strongly recommends that The Protector System

be installed on all garage door

openers.

Do not use with a door incorporating a wicket door

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

After installation, ensure that the parts of the door do not extend over public footpaths or roads.

Install the Smart Control Panel (wired wall control) or any additional wall control (or any additional wall control)

in a location where the garage door is visible, at a height of at least 1.5m and out of the reach of children. Do not allow children to operate push button(s) or transmitter(s). Serious personal injury from a closing

garage door may result from misuse of the opener.

Permanently fasten the Warning Labels in Prominent Places, adjacent to Wall Controls and on manual release

mechanism as a reminder of safe operating procedures.

Activate opener only when the door is in full view, free of obstructions and the opener is properly adjusted. No one should enter or leave the garage while the door is in motion.Do not allow children to operate push button(s) or remote(s).

WARNING: Automatic Door - The door may operate

unexpectedly, therefore do not allow anything to stay in the path of the door.

Do not allow children to play near the door, or with door controls. Keep remotes away from children.

Disconnect electric power to the garage door opener before making repairs or removing covers.

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualiﬁed persons in order to avoid hazard.

This opener should not be installed in a damp or wet space exposed to weather.

To avoid damage to very light doors (such as ﬁbreglass, aluminium or steel doors), an appropriate reinforcement should.

SAVE THESE INSTRUCTIONS

• Failure to comply with the following instructions may result in serious personal injury or property damage.

• Read and follow all instructions carefully.

• The garage door opener is designed and tested to offer safe service provided it is installed and operated in strict accordance with the instructions in this manual.

START BY READING THESE IMPORTANT SAFETY INSTRUCTIONS

The safety reverse system test is very important. Your unbalanced. Mount the release handle of the emergency release at a height less than 1.8m from the ﬂoor.

Page 3

Introduction

myQ® Serial Number

When you see these Safety Symbols and Signal Words on the following pages, they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them. The hazard may come from something mechanical or from electric shock. Read the warnings carefully.

When you see this Signal Word on the following pages, it will alert you to the possibility of damage to your garage door and/or the garage door opener if you do not comply with the cautionary statements that accompany it. Read them carefully.

Mechanical

Electrical

Safety Symbol and Signal Word Review

This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual.

Table of Contents

myQ SERIAL NUMBER 2 UNATTENDED OPERATION 2 INTRODUCTION 2

Safety Symbol and Signal Word Review ...... 2

Planning ........................................................ 4

Before You Connect with Your Smartphone 5

Preparing Your Garage Door ........................ 6

Tools Needed ................................................ 6

Carton Inventory ........................................... 7

Included Accessories .................................... 7

Hardware ....................................................... 7

Additional Items You May Need ................... 7

ASSEMBLY 8

Attach the Collar to the

Garage Door Opener ..................................... 8

Attach Mounting Bracket to

Garage Door Opener ..................................... 8

ASSEMBLY 9

Wiring Diagram ............................................. 9

INSTALLATION 10

Position and Mount the

Garage Door Opener ................................... 10

Attach the Emergency Release Rope

and Handle .................................................. 11

Install Automatic Door Lock ....................... 11

Attach the Cable Tension

Monitor (Required) ..................................... 12

Install the Door Control

(Smart Control Panel®) ............................... 13

Install myQ Remote LED Light ................... 14

Install the Protector SystemTM ................... 15

Connect Power ............................................ 18

Install the Battery Backup ........................... 19

ADJUSTMENT 20

Program the Travel ..................................... 20

Test the Safety Reversal System ................ 21

Test the Protector SystemTM ...................... 21

Test Cable Tension Monitor ........................ 22

Test Automatic Door Lock .......................... 22

To Open the Door Manually ........................ 22

OPERATION 23

Using Your Garage Door Opener ................ 24

Connect with Your Smartphone ................. 25

Using the Door Control ............................... 26

PROGRAMMING 27

E960M Premium+ Remote Control ............ 27

Reprogramming myQ® Remote

LED Light..................................................... 28

To Erase the Memory .................................. 28

MAINTENANCE 29

Care of Your Garage Door Opener .............. 29

TROUBLESHOOTING 30

Diagnostic Chart .......................................... 30

Additional Troubleshooting ......................... 31

REPAIR PARTS 32

Installation Parts ......................................... 32

Garage Door Opener Assembly Parts ......... 33

ACCESSORIES 34 WARRANTY 35

Date of Purchase:

Write down the following information for future reference:

Product S/N:

myQ® Serial Number:

Serial Numbers

Unattended Operation

The Timer-to-Close (TTC) feature, the myQ® Smartphone Control app, and myQ® Garage Door are examples of unattended close and are to be used ONLY with sectional doors. Any device or feature that allows the door to close without being in the line of sight of the door is considered unattended close.

myQ Remote LED Light must be installed to enable use of Timer To Close or myQ Smartphone Control of the door.

Page 4

Introduction

Planning

Survey your area to see if any of the conditions below apply to your installation. Depending on your requirements, additional materials may be required.

THIS DOOR OPENER IS COMPATIBLE WITH:

• Doors that use a torsion bar and springs. The torsion bar must be 1" (2.5 cm) diameter. NOT compatible with reverse wound drums.

• 3-4" (8-12 cm) drums good for 130 kg / 230 kg with installation of The Protector System™ (Safety IR Beams).

• Standard lift sectional doors up to 10 ft. (3.0 m) high.

• Standard lift sectional door up to 18 ft (5.5 m) wide.

• Standard lift sectional door max area up to 180 sq. ft (16.5m2).

Review or inspect proposed installation area. The door opener can be installed on the left or right side of door. Select the side that meets the requirements listed below.

a. Must have minimum of 2.5" (6.4 cm) between the wall and the center of the torsion

bar.

b. Must have minimum of 3" (7.6 cm) between the ceiling and the center of torsion bar.

c. Must have minimum of 8.5" (21.6cm) between the side wall (or obstruction) and the

end of torsion bar.

d. The torsion bar must extend at least

1.5" (3.81 cm) past the bearing. This may vary depending on your installation requirements.

e. An electric outlet is required within

6ft. (1.83 m) of the installation area. If outlet does not exist, contact a qualiﬁed electrician.

f. Depending upon building

construction, extension brackets or wood blocks may be needed to install safety reversing sensors and cable tension monitor.

g. Alternate ﬂoor mounting of the

safety reversing sensors will require hardware (not provided).

h. Check the seal on the bottom of the

door. Any gap between the ﬂoor and the bottom of the door must not exceed 1/4 inch (6 mm). Otherwise, the safety reversal system may not work properly.

NOTE: Inspect the torsion bar while the door is raised and lowered. It is important that there is no noticeable movement up and down or left and right. If the movement is not corrected, the life of the garage door opener will be greatly reduced.

Torsion bar

2.5" (6.4 cm)

3" (7.6 cm)

Wall or obstruction

Torsion bar

8.5" (21.6cm)

Safety reversing sensor

myQ® Remote LED Light

Automatic door lock

Door spring

Page 5

Before You Connect with Your Smartphone

Introduction

Monitor and control your garage door away from home using the myQ® app.

BEFORE YOU BEGIN:

You will need:

• Wi-Fi enabled smartphone, tablet or laptop

• Broadband Internet Connection

• Wi-Fi signal in the garage (2.4 Ghz, 802.11b/g/n required)

• Password for your home network (router's main account, not guest network)

TEST THE WI-FI SIGNAL STRENGTH

Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile device in the place where your garage door opener will be installed and check the Wi-Fi signal strength.

See page 24 to connect the garage door opener to a mobile device.

Check Signal Strength. If you see:

Wi-Fi signal is strong.

The garage door opener will connect to your Wi-Fi network.

Wi-Fi signal is weak.

The garage door opener may connect to your Wi-Fi network. If not, try one of the options below to improve the Wi-Fi signal:

No Wi-Fi signal.

The garage door opener will not be able to connect to your Wi-Fi network. Try one of the options below to improve the Wi-Fi signal:

• Move your router closer to the garage door opener to minimize interference from walls and other objects

• Buy a Wi-Fi range extender

Page 6

Introduction

Preparing Your Garage Door

BEFORE YOU BEGIN:

• Disable locks.

• Remove any ropes connected to the garage door.

Complete the following test to make sure the garage door is balanced and is not sticking or binding:

1. Lift the door halfway up. Release the door. If balanced, it should stay in place, supported entirely by its springs.

2. Raise and lower the door to check for binding or sticking.

If your door binds, sticks, or is out of balance, call a trained door systems technician.

To prevent damage to garage door and opener:

• ALWAYS disable locks BEFORE installing and operating the opener.

• ONLY operate garage door opener at 240V mains to avoid malfunction and damage.

To prevent possible SERIOUS INJURY or DEATH:

• ALWAYS call a trained door systems technician if garage door binds, sticks, or is out of balance. An unbalanced garage door may NOT reverse when required.

• NEVER try to loosen, move or adjust garage door, door springs, cables, pulleys, brackets or their hardware, ALL of which are under EXTREME tension.

• Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing and operating garage door opener to avoid entanglement.

• This opener system is equipped with an unattended operation feature. The door could move unexpectedly. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR.

Tools Needed

During assembly, installation and adjustment of the garage door opener, instructions will call for hand tools as illustrated below.

Pliers

Wire Cutters

Claw Hammer

Screwdriver

Adjustable End Wrench

1/4", 5/16", and 3/8" Sockets and Wrench with 6" Extension

Drill

Tape Measure

Stepladder

Pencil

5/32", 3/16", 5/16"

and 3/4" Drill Bits

Level

Sectional Door

SPECIFICATIONS

Volts ............................................240 Vac - 50 Hz, ONLY

Current .....................................................1.5 AMP

LED Light Current (independently powered) ........................0.2 AMPS

Power .................................................... 150 Watts

R/T 4 ...................................................... minutes

Rated Load ................................................... 10Nm

Max door height ....................up to 4.2 m (with max. door area 16.5m2)

Max door width.................... up to 5.5 m (with max. door area 16.5m2)

Max door area................................................16.5 m2

Max door weight ( 3 & 4 inch drum)...... 130 kg / 230 kg with installation of The

Protector System™ (Safety IR Beams).

Max lift under spring tension ...................................... 20 kg

Page 7

Carton Inventory

If anything is missing, carefully check the packing material.

Introduction

Automatic Garage Door Lock Model ??? with 2-Conductor White and White/Black Bell Wire with Connector NOTE: Older model 24V door locks are incompatible

2 Conductor Bell Wire White and White/Red

Garage Door Opener

Cable Tension Monitor with 2-Conductor Green/White Bell Wires

Mounting Bracket

Collar with Set Screws

Safety Reversing Sensor Bracket (2)

The Protector System

(2) Safety Reversing Sensors (1 Sending Sensor and 1 Receiving Sensor) with 2-Conductor White and White/Black Bell Wire attached

Safety Labels and Literature

Battery

Hardware

Additional Items You May Need

Extension brackets (Model 041A5281-1) or wood blocks: Depending upon garage

construction, extension brackets or wood blocks may be needed to install the safety reversing sensor.

Fastening hardware: Alternate ﬂoor mounting of the safety reversing sensor will require hardware not provided.

90˚ connector for cable conduit or ﬂex cable adapter: Required for permanent

wiring.

Screw #10-32 (2) Screw 14-10x2" (4) Handle Rope Screw 1/4"-20x1/2" (2) Drywall Anchor (Screw-In) (2)

Screw 8-32x1" (2) Screw 6ABx1-1/4" (2) Drywall Anchor (2) Screw 6-32x1" (2) Carriage Bolt 1/4"-20x1/2" (2) Wing Nut 1/4"-20 (2)

REMOTE LIGHT HARDWARE:

myQ® Remote LED Light Model 827AU Drywall Anchor (Screw-In) (2) Screw #6x1" (2)

Included Accessories

4-Button Premium+ Remote Control Model E960M (2)

MyQ

Remote LED Light Model 827AU (Garage Door Opener Light) with Hardware Bag

Automatic Garage Door Lock Model ??? with 2-Conductor White and White/Black Bell Wire with Connector NOTE: Older model 24V door locks are incompatible

2 Conductor Bell Wire White and White/Red

Garage Door Opener

Cable Tension Monitor with 2-Conductor Green/White Bell Wires

Mounting Bracket

Collar with Set Screws

Safety Reversing Sensor Bracket (2)

The Protector System

(2) Safety Reversing Sensors (1 Sending Sensor and 1 Receiving Sensor) with 2-Conductor White and White/Black Bell Wire attached

Safety Labels and Literature

Smart Control Panel

Model 880AUW

Battery

Page 8

Set Screws

Collar

Motor Shaft

The garage door opener can be installed on either side of the door (see Planning section page 4). The illustrations shown are for installation on the left side.

1. Loosen the set screws.

2. Attach collar to the garage door opener motor shaft. The side of the collar with the larger hole should be placed on the motor shaft. Ensure that the collar is seated all the way on motor shaft until stop is reached.

3. Position the collar so the screws are facing out and are accessible when attached to the torsion bar.

4. Securely tighten the 2 square head set screws closest to the motor shaft by turning the screws 1/4 - 1/2 turn after making contact with the motor shaft.

Attach the Collar to the Garage Door Opener

Assembly

To prevent possible SERIOUS INJURY or DEATH, the collar MUST be properly tightened. The door may NOT reverse correctly or limits may be lost due to collar slip.

Attach Mounting Bracket to Garage Door Opener

1. Loosely attach slotted side of mounting bracket to the same side of the garage door opener as the collar, using screws provided.

NOTE: Do not tighten screws until instructed.

Socket Wrench

HARDWARE

Screw #10-32 (2)

Page 9

Wiring

1 2 3 4 5 6 7 8 9 10 1112 1314

Flasher

Contact Closure

E-Serial

Safety Sensor

Door Lock

Max Qty - 2 supported

Cable Tension Monitor Max Qty-2 supported

Open/Stop/Close wall station

Pin#

Function

Color

Polarity

Comment

E-serial push button

Green

For Encrypted serial communication (Wall control)

Push Button

Red

Dry contact (contact closure)

Ground

White

Wall controls (dry contact and E serial)

Ground

White

IR sensors

IR-Sensor

Grey

IR sensors

Green

Flasher

Black/Gray

Flashing Light output

Flasher & OCS Ground

White

Flashing Light ground

Cable tension monitor

Green

Connection for a cable tension monitor

Cable tension monitor

Green

Connection for a cable tension monitor

OCS wall station - Open

Green

Open/Stop/Close wall station

OCS wall station -Stop

Green

Open/Stop/Close wall station

OCS wall station - Close

Green

Open/Stop/Close wall station

CONTROL PANEL - (located under front cover of the opener. Lift to access)

Page 10

Set screws (Torsion bar)

Bearing Plate

Shaft Collar

Torsion Bar

.25" (.6 cm) min. space between bearing and shaft collar

Mounting Bracket

Screws 14-10 x 2"

Installation

HARDWARE

Position and Mount the Garage Door Opener

NOTE: For additional mounting options refer to the accessories on page 34.

1. Close the garage door completely.

2. Slide the garage door opener onto the end of the torsion bar. If the torsion bar is too long or damaged, you may need to cut the torsion bar.

Ensure the collar does NOT touch the bearing.

3. Use a level to position and vertically align the garage door opener. Verify the mounting bracket is located on a solid surface such as wood, concrete or door/ﬂag bracket. If installing on drywall, the mounting bracket MUST be attached to a stud.

4. When the garage door opener is properly aligned, mark the mounting bracket holes. If necessary, tighten collar screws on the torsion bar to hold garage door opener in place while marking holes.

NOTE: The garage door opener does not have to be ﬂush to wall.

5. Remove the garage door opener from torsion bar. Drill 3/16 inch pilot holes at the marked locations. Drill through metal door rail plates if necessary.

6. Slide the garage door opener back onto the torsion bar until pilot holes align with bracket.

7. Tighten the 2 square head set screws on the torsion bar. For a hollow torsion bar, tighten screws 3/4 - 1 full turn after making contact with the bar. For a solid shaft torsion bar, tighten screws 1/4 - no more than 1/2 turn after making contact with the shaft. If installing on a keyed torsion bar, DO NOT tighten the screws into the keyway.

8. Secure the mounting bracket to the wall and to the garage door opener. Use the 14-10 x 2" screws to secure the mounting bracket to the wall.

To prevent possible SERIOUS INJURY or DEATH:

• Concrete anchors MUST be used if mounting bracket into masonry.

• NEVER try to loosen, move or adjust garage door, springs, cables, pulleys, brackets or their hardware, ALL of which are under EXTREME tension.

• ALWAYS call a trained door systems technician if garage door binds, sticks or is out of balance. An unbalanced garage door might NOT reverse when required.

• Garage door opener MUST be mounted at a right angle to the torsion bar to avoid premature wear on the collar.

Screw 14-10 x 2" (2)

Page 11

Attach the Emergency Release Rope and Handle

Install the Automatic Door Lock

1. Insert one end of the emergency release rope through the handle. Make sure that “NOTICE” is right side up. Secure with an overhand knot at least 1" (2.5 cm) from the end of the rope to prevent slipping.

2. Insert the other end of the emergency release rope through the hole in the trolley release arm. Mount the emergency release within reach, but at least 6 feet (1.83 m) above ﬂoor, avoiding contact with vehicles to prevent accidental release and secure with an overhand knot.

NOTE: If it is necessary to cut the rope, heat seal the cut end with a match or lighter to prevent unraveling.

Installation

The automatic garage door lock (model 841ANZ) is used to prevent the door from being manually opened once the door is fully closed, see Accessories page 34

Garage Door Opener

Emergency Release Cable

Overhand Knot

Emergency Release Handle

To prevent possible SERIOUS INJURY or DEATH from a falling garage door:

• If possible, use emergency release handle to disengage door ONLY when garage door is CLOSED. Weak or broken springs or unbalanced door could result in an open door falling rapidly and/or unexpectedly.

• NEVER use emergency release handle unless garage doorway is clear of persons and obstructions.

HARDWARE

Screw 1/4"20x1/2" (2)

Rope

Handle

HARDWARE

10 feet (3.05 m) max.

3" (7.6 cm)

Door Track

Roller

Lock

Template

NOTE: Older model 24 V door locks are incompatible.

1. The lock must be mounted within 10 ft. (3.05m) of door opener If possible, mount on same side as door opener. The third roller from the bottom is ideal for most installations.

2. Ensure rail surface is clean and attach the lock template to the track so that the bolt hole is approximately 3" (7.6cm) from the center of a door roller.

3. Drill holes as marked on the template.

4. Fasten automatic door lock to the outside of the door track with hardware provided.

5. Run bell wire up wall to door opener. Use insulated staples to secure wire in several places. Insert wire through the bottom of the door opener.

6. Plug the connector into either plug in the door opener.

A secondary door lock can be installed on the opposite side of the door following the instructions above.

Page 12

HARDWARE

Attach the Cable Tension Monitor (Required)

Drum

Cable

To insert or release wire, push in tab with screwdriver tip

(to cable tension monitor)

(to garage door opener)

Refer to Wiring Diagram on page 9

Wall

2"-6" (51 - 153mm)

Approx. 3/4" (19 mm)

Cable Tension Monitor

Cable Tension Monitor Roller

1/8"-1/4" (3-6 mm)

Installation

The cable tension monitor MUST be connected and properly installed before the garage door opener will move in the down direction.

The cable tension monitor detects ANY slack that may occur in the cables and will reverse the door, eliminating service calls.

SIDE VIEW

Screws #8-32x1" (2)

Drum

Cable Tension Monitor Roller

Screw 14-10x2" (2)

NOTE: The cable tension monitor is shipped for left side installation. It is recommended that the cable tension monitor be installed on the same side of the door as the door opener. For right side installation, remove the snap-ring holding the roller in place and reassemble it on the opposite side of the cable tension monitor.

1. Make sure the door cable is approximately 3/4" (19 mm) from the mounting surface. Door adjustments or shimming may be required to achieve proper depth for the door cable.

2. Position the cable tension monitor so the roller is 2"-6" (51 - 153mm) from the drum and the roller extends 1/8"-1/4" (3 - 6mm) past the cable. Make sure cable tension monitor is located over a wood support member and the roller is free from any obstructions.

NOTE: There must be no obstructions in the installation area that prevent the cable

tension monitor from closing completely when slack is detected.

3. Mark and drill 3/16" pilot holes for screws (pilot holes are not required for anchors).

4. Attach the cable tension monitor to the wall using the hardware provided. Make sure that the roller is on top of the cable.

5. Run bell wire to door opener. Use insulated staples to secure wire.

6. Connect bell wire to the green quick-connect terminals on the door opener (polarity is not important).

NOTE: Cable must have tension through entire door travel. Make sure there is no

slack in cable on opposite side of door during normal operation. If slack occurs during door travel, adjust cables as required.

A second cable tension monitor may be installed for additional security. When two cable tension monitors are installed, the door will not move in the down direction or will reverse if one of the monitors detects slack or is disconnected. If one of the cable tension monitors is removed, unplug both monitors from the opener. Then plug in the monitor you wish to use and unplug and plug in the opener three times to relearn the monitor to the opener.

Page 13

Install door control within sight of garage door, out of reach of small children at a minimum height of 5 feet (1.5 m) above ﬂoors, landings, steps or any other adjacent walking surface, and away from ALL moving parts of door.

Your garage door opener is compatible with up to 2 Smart Control Panels or 4 of any other Security+ 2.0® door controls. NOTE: Older Merlin door controls and third party

products are not compatible.

For gang box installations it is not necessary to drill holes or install the drywall anchors. Use the existing holes in the gang box.

1. Strip 7/16" (11 mm) of insulation from one end of the wire and separate the wires.

2. Connect one wire to each of the two screws on the back of the door control. The wires can be connected to either screw. PRE-WIRED INSTALLATIONS: Choose any two wires to connect, but make note of which wires are used.

3. Mark the location of the bottom mounting hole and drill a 5/32" (4 mm) hole.

4. Install the bottom screw, allowing 1/8" (3 mm) to protrude from the wall.

5. Position the bottom hole of the door control over the screw and slide down into place.

6. Lift the push bar up and mark the top hole.

7. Remove the door control from the wall and drill a 5/32" (4 mm) hole for the top screw.

8. Position the bottom hole of the door control over the screw and slide down into place. Attach the top screw.

9. Run the white and red/white wire from the door control to the garage door opener. Attach the wire to the wall and ceiling with the staples (not applicable for gang box or pre-wired installations). Do not pierce the wire with the staple as this may cause a short or an open circuit.

10. Connect the wire to the red and white terminals on the garage door opener. The wires can be connected to either terminal.

11. Fasten the warning placard to the wall next to the door control.

NOTE: DO NOT connect the power and operate the garage door opener at this time. The door will travel to the full open position but will not return to the close position until the safety reversing sensors are connected and properly aligned. See page 15.

Install the Door Control (Smart Control Panel)

Installation

To prevent possible SERIOUS INJURY or DEATH from electrocution:

• Be sure power is NOT connected BEFORE installing door control.

• Connect ONLY to 7-28 VOLT low voltage wires.

To prevent possible SERIOUS INJURY or DEATH from a closing garage door:

• Install door control within sight of garage door, out of reach of small children at a minimum height of 5 feet (1.5 m) above ﬂoors, landings, steps or any other adjacent walking surface, and away from ALL moving parts of door.

• NEVER permit children to operate or play with door control push buttons or remote control transmitters.

• Activate door ONLY when it can be seen clearly, is properly adjusted, and there are no obstructions to door travel.

• ALWAYS keep garage door in sight until completely closed. NEVER permit anyone to cross path of closing garage door.

HARDWARE

To insert or release wire, push in tab with screwdriver tip

7/16" (11 mm)

Screw 6ABx1-1/4" (Standard installation) (2)

Screw 6-32x1" (pre-wired) (2)

Drywall Anchors (2)

Insulated Staples

(Not shown)

(to garage door opener)

(to door control)

Refer to Wiring Diagram on page 9

Page 14

Screws

Light Lens

Drywall

Anchors

6-1/8" (15.6 cm)

Cord Retainer

Channel

The myQ Remote LED Light is designed to plug directly into a standard 240V outlet. Select an appropriate location on the ceiling or wall to mount the light within 6 feet (1.83 m) of an electrical outlet so that the cord and light are away from moving parts.

NOTE: If installing light on drywall and a ceiling joist cannot be located, use drywall anchors provided. No pilot hole is required for drywall anchors.

1. Drill pilot holes 6-1/8" (15.6 cm) apart if mounting to joist.

Screw in drywall anchors 6-1/8"

(15.6cm) apart if mounting to drywall.

2. Determine the length of power cord needed to reach the nearest outlet. Wind any excess cord around cord retainer on the top side of the light base. Route the cord through the channel so the light mounts ﬂush.

3. Open the light lens.

4. Mount the light with the screws provided.

5. Close the light lens.

6. Plug in the light to the outlet.

NOTE: The LED light is very bright.

DO NOT stare at the light while on a ladder.

Your garage door opener remote light has already been programmed at the factory to operate with your opener. Any additional or replacement remote lights will need to be programmed.

Install myQ® Remote LED Light

Installation

IMPORTANT INSTALLATION INSTRUCTIONS

To reduce the risk of SEVERE INJURY or DEATH:

•. DO NOT alter the plug.

•. myQ Remote LED Light is intended for ceiling or wall mount and indoor applications ONLY.

Drywall Anchor (screw-in) (2)

HARDWARE

Screw #6x1" (2)

Page 15

The safety reversing sensor must be connected and aligned correctly before the garage door will move in the down direction. This is a required safety device and cannot be disabled.

NOTE: Merlin recommends to install the safety reversing sensors on each installation. For use of myQ or Timer-To-Close features the installation of the safety reversing sensors are required.

IMPORTANT INFORMATION ABOUT THE SAFETY REVERSING SENSOR

When properly connected and aligned, the safety reversing sensor will detect an obstacle in the path of its electronic beam. The sending sensor (with an amber indicator light) transmits an invisible light beam to the receiving sensor (with a green indicator light). If an obstruction breaks the light beam while the door is closing, the door will stop and reverse to full open position, and the opener lights will ﬂash 10 times.

The sensors must be installed inside the garage so that the sending and receiving sensors face each other across the door, no more than 3.9 inches (10 cm) above the ﬂoor. Either can be installed on the left or right of the door as long as the sun never shines directly into the receiving sensor lens.

The mounting brackets are designed to clip onto the track of sectional garage doors without additional hardware.

If it is necessary to mount the sensors on the wall, the brackets must be securely fastened to a solid surface such as the wall framing. Extension brackets (see accessories) are available if needed. If installing in masonry construction, add a piece of wood at each location to avoid drilling extra holes in masonry if repositioning is necessary.

The invisible light beam path must be unobstructed. No part of the garage door (door tracks, springs, hinges, rollers or other hardware) may interrupt the beam while the door is closing.

Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing sensor.

To prevent SERIOUS INJURY or DEATH from a closing garage door:

• Correctly connect and align the safety reversing sensor. This required safety device MUST NOT be disabled.

• Install the safety reversing sensor so beam is NO HIGHER than 3.9" (10 cm) above garage ﬂoor.

Installation

Safety Reversing Sensor

3.9" (10 cm) max. above floor

Safety Reversing Sensor

3.9" (10 cm) max. above floor

Invisible Light Beam Protection Area

Install the Protector SystemTM

Facing the door from inside the garage.

Page 16

Installation

NOTE: This accessory must be used for all myQ installations and all other installations where the closing force as measured on the bottom of the door is over 400 N (40 kgf).

SPECIAL NOTE: Merlin strongly recommends that The Protector SystemTM be installed on all garage door openers.

SAFETY BEAMS: By installing Safety Beams, an open door is prevented from closing if a person or object is located in the beam area. If the door is already closing, it will return to the open position. A closed door is not prevented from opening.

If the Protector System

is installed and needs to be removed, the

opener will need to be reprogrammed .

Assembly Process:

The Safety Beams are supplied preassembled, complete with two sensors, wiring and wall brackets.

Install the mounting brackets and sensors to either side of the inside of the garage door, and at a height of no greater than 100 mm off the garage ﬂoor.

The brackets are designed to be used for Wall or Floor ﬁxing, with a variety of hole combinations to achieve the desired results (ﬁg 1).

Drill the required holes and install the brackets with wall plugs and screws provided. Ensure they do not obstruct the door movement.

Align the Safety Beams to face each other and tighten if necessary. The wiring should exit from the bottom of the housing to maintain the correct IP rating and continued operation.

One sensor is a Sending Eye , the other is a Receiving Eye. Try to avoid positioning these in direct sunlight as this may interfere with the operation of the beams.

Install Cabling:

Run both sets of Safety Beam cables up the door tracks, across the door header and back to the Power Head (see ﬁg 2 & 4).

Clean the contact area with alcohol wipes (provided) and secure the self-adhesive Cable Mounts to the rails. Attach the cable with cable ties.

Ensure the cable is well supported and does not interfere or get damaged by movement of the door panels or spring hardware.

INSTALLING THE BRACKETS

Be sure power to the opener is disconnected. Install and align the brackets so the safety reversing sensors will face each other across

the garage door, with the beam no higher than 3.9" (10 cm) above the ﬂoor. Choose one of the following installations.

g.1

Cable Tie Mount at the top

Cable Tie Mount at the middle

Cable Tie Mount close to the Beam

100 mm Cardboard template

Beam and Bracket assembly

g.2

To prevent entrapment, install Safety Beams no higher than 100 mm above the ﬂoor.

Disconnect power to the garage door opener before installing Safety Beams.

Page 17

Installation

INSTALL THE PROTECTOR SYSTEMTM (CONTINUED)

Connect cable to the Opener:

Disconnect the mains Power from the Opener.

At the Powerhead Control Panel located under the front cover of the opener. Lift to access the “External Accessory Terminal Block”.

Twist both WHITE wires together and both GREY wires together.

Connect the WHITES to the white mark screw terminal of the 2-way connector, and the GREYS to the grey mark screw terminal (see ﬁg 3).

Push the 2-way connector into the control panel quick release terminals B & C (see wiring diagram on page 9).

Ensure the white wires go to B and the grey wires go to C.

Loop and secure the excess cabling above the opener assembly.

Test the Safety Beam operation:

Remove all obstacles from the path of the door. Connect the mains Power to the opener.

1. Using a remote control, check the Opener operates in both directions.

2. Obstruct the beams with the door fully OPEN, the door should not

move and the Courtesy light will Flash 10 times.

3. Obstruct the beams with the door travelling DOWN, the door should

STOP and return to the UP position. The Courtesy light will Flash 10

times.

4. Obstruct the beams with the door travelling UP, the door should

continue to the OPEN position.

Status indicators on the Safety Beams:

Normal Operation --Low standby Mode --

Safety Beams misaligned-Safety Beams obstructed--

For further diagnostics refer to the TROUBLESHOOTING section on page

30.

Emergency Overide: NOTE: The door can't be closed using the myQ app if an obstruction of

Safety Beam failure has occurred.

However, if needed, the door can be closed by using the programmed button of a Smart Control Panel (880AUW), Keyless Entry Keypad (E840M) or the Control button located on the bottom of the opener.

Follow the process below:

With the door open Press the programmed button once and release.

Press and “HOLD” the button again, and continue to HOLD untl the door has completely closed.

NOTE: If the button is released at any point during the downward movement, the door will stop and return to the OPEN position. In this case repeat the previous process again. The “DOOR CLOSE” process will need to be performed each time the door needs to be CLOSED, until the obstruction is removed or repairs are made to the Safety Beam System.

Refer to Wiring Diagram on page 9

CABLE END

3 X CABLE TIE MOUNT WITH CABLE TIE

OPENER

BEAM 1

BEAM 2

1 X 2-WAY CONNECTOR WITH LEADS AND CABLE COLOUR MARK

3 X CABLE TIE MOUNT WITH CABLE TIE

White x2

Grey x2

g. 3

Page 18

Connect Power

Installation

To avoid installation difﬁculties, do not run the garage door opener at this time.

To reduce the risk of electric shock, your garage door opener has a grounding type plug with a third grounding pin. This plug will only ﬁt into a grounding type outlet. If the plug doesn’t ﬁt into the outlet you have, contact a qualiﬁed electrician to install the proper outlet.

CONNECT POWER

1. Plug in the garage door opener into a grounded outlet.

2. DO NOT run garage door opener at this time.

To prevent possible SERIOUS INJURY or DEATH from electrocution or ﬁre:

• Garage door installation and wiring MUST be in compliance with ALL local electrical and building codes.

• NEVER use an extension cord, 2-wire adapter or change plug in ANY way to make it ﬁt outlet. Be sure the opener is grounded.

Page 19

To reduce the risk of FIRE or INJURY to persons:

• Disconnect ALL electric and battery power BEFORE performing ANY service or maintenance.

• Use ONLY Merlin part #041A6357-2 for replacement battery.

• DO NOT dispose of battery in ﬁre. Battery may explode. Check with local codes for disposal instructions.

ALWAYS wear protective gloves and eye protection when changing the battery or working around the battery compartment.

When in Battery Backup mode, myQ® Smartphone Control and wireless myQ devices will be disabled. In battery backup mode, the automatic garage door lock will unlock when the garage door is opened, and will remain disabled until power is restored.

1. Unplug the garage door opener.

2. Use a Phillips head screwdriver to remove the battery cover on the garage door opener.

3. Partially insert the battery into the battery compartment with the terminals facing out.

4. Connect red (+) and black (-) wires from the garage door opener to the corresponding terminals on the battery.

5. Replace the battery cover.

6. Plug in the garage door opener.

BATTERY STATUS LED

GREEN LED:

All systems are normal.

• A solid green LED light indicates the battery is fully charged.

• A ﬂashing green LED indicates the battery is being charged.

ORANGE LED:

The garage door opener has lost power and is in battery backup mode.

• A solid orange LED with beep, sounding approximately every 2 seconds, indicates the garage door opener is operating on battery power.

• A ﬂashing orange LED with beep, sounding every 30 seconds, indicates the battery is low.

RED LED:

The garage door opener's 12V battery needs to be replaced.

• A solid red LED with beep, sounding every 30 seconds, indicates the 12V battery will no longer hold a charge and needs to be replaced. Replace the battery back up to maintain the battery backup feature.

NOTE: Battery does not have to be fully charged to operate the garage door opener.

Install the Battery Backup

Installation

Red wire (+)

Battery Status LED

Black wire (-)

Page 20

While programming, the UP and DOWN buttons can be used to move the door as needed.

1. Press and hold the Adjustment Button until the UP Button begins to ﬂash and/or a beep is heard.

2. Press and hold the UP Button until the door is in the desired UP position.

3. Once the door is in the desired UP position press and release the Adjustment Button. The garage door opener lights will ﬂash twice and the DOWN Button will begin to ﬂash.

4. Press and hold the DOWN Button until the door is in the desired DOWN position.

5. Once the door is in the desired DOWN position press and release the Adjustment Button. The garage door opener lights will ﬂash twice and the UP Button will begin to ﬂash.

6. Press and release the UP Button. When the door travels to the programmed UP position, the DOWN Button will begin to ﬂash.

7. Press and release the DOWN Button. The door will travel to the programmed DOWN position. Programming is complete.

If the garage door opener lights are ﬂashing 5 times during the steps for Program the Travel, the programming has timed out. If the cable tension monitor is not installed or is sensing too much slack in the cable, the garage door opener light will ﬂash 5 times. Ensure the cable tension monitor is correctly installed then follow the steps for Program the Travel. If the garage door opener lights are ﬂashing 10 times during the steps for Program the Travel, the safety reversing sensors are misaligned or obstructed (refer to page 15). When the sensors are aligned and unobstructed, cycle the door through a complete up and down cycle using the remote control or the UP and DOWN buttons. Programming is complete. If you are unable to operate the door up and down, repeat the steps for Programming the Travel.

Travel limits regulate the points at which the door will stop when moving up or down.

Program the Travel

Adjustment

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.

• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" (40 mm) high object on the ﬂoor.

1 2

6 7

PROGRAMMING BUTTONS

UP Button

Adjustment Button

DOWN Button

To prevent damage to vehicles, be sure fully open door provides adequate clearance.

Page 21

TEST

1. With the door fully open, place a 1-1/2 inch (40 mm) board on the ﬂoor, centered under the garage door.

2. Press the remote control push button to close the door. The door MUST reverse when it makes contact with the board.

ADJUST

If the door stops but does not reverse:

1. Review the installation instructions provided to insure all steps were followed;

2. Repeat Program the Travel (see Adjustment Step 1);

3. Repeat the Safety Reversal test.

If the test continues to fail, call a trained door systems technician.

IMPORTANT SAFETY CHECK:

Test the Safety Reverse System after:

• Each adjustment of limits.

• Any repair to or adjustment of the door (including springs and hardware).

• Any repair to or buckling of the ﬂoor.

• Any repair to or adjustment of the garage door opener.

Test the Safety Reversal System

Test the Protector SystemTM

1. Open the door. Place an obstruction in the path of the door.

2. Press the remote control push button to close the door. The door will not move more than an inch (2.5 cm), and the garage door opener lights will ﬂash 10 times.

The garage door opener will not close from a remote control if the LED in either safety reversing sensor is off (alerting you to the fact that the sensor is misaligned or obstructed).

If the garage door opener closes the door when the safety reversing sensor is obstructed (and the sensors are no more than 6 inches [15 cm] above the ﬂoor), call for a trained door systems technician.

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• Safety reversal system MUST be tested every month.

• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" (40 mm) high object on the ﬂoor.

Without a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

Adjustment

Safety Reversing Sensor

1-1/2" (40 mm) object

Page 22

1. With the door fully closed, push on the front of the cable tension monitor. A click should be heard. If there is no click, the roller may be hitting the jamb and not allowing the switch to detect slack in the cable. Make sure the cable tension monitor is mounted ﬂush with the wall and the roller is free from any obstructions.

If your cable tension monitor has been activated the UP and DOWN arrows will ﬂash diagnostic code 3-5, see page 30.

Test Cable Tension Monitor

Test Automatic Door Lock

To Open the Door Manually

Adjustment

To prevent possible SERIOUS INJURY or DEATH from a falling garage door:

• NEVER use emergency release handle unless garage doorway is clear of persons and obstructions.

Automatic Door Lock

Manual Release

Lock Bolt “Locked”

Emergency

Release Handle

UP and DOWN arrows

Cable Tension Monitor

Roller

Disengage any door locks before proceeding. The door should be fully closed if possible. Pull down on the emergency release handle until a click noise is heard from the door opener and lift the door manually.

To reconnect the door to the door opener, pull the emergency release handle straight down a second time until a click noise is heard from the door opener. The door will reconnect on the next UP or DOWN operation.

TEST THE EMERGENCY RELEASE:

1. Make sure the door is closed.

2. Pull the emergency release handle. The door should then be able to be opened manually.

3. Return the door to the closed position.

4. Pull the emergency handle a second time.

5. Reconnect the door to the door opener.

1. With the door fully closed, the automatic door lock bolt should be protruding through the track.

2. Operate the door in the open direction. The automatic door lock should retract before the door begins to move.

3. Operate the door in the down direction. When the door reaches the fully closed position, the automatic door lock should move into lock position to secure the door.

NOTE: If the automatic door lock does not function, the lock can be manually

released by sliding the manual release handle to the open position.

Page 23

FEATURES

Your garage door opener is equipped with features to provide you with greater control over your garage door operation.

Alert2Close

The Alert2Close feature provides a visual and an audible alert that an unattended door is closing.

TIMER-TO-CLOSE (TTC)

The TTC feature automatically closes the door after a speciﬁed time period that can be adjusted using a TTC enabled Smart Control Panel (880AUW). Prior to and during the door closing the garage door opener lights will ﬂash and the garage door opener will beep.

myQ

myQ allows you to control your garage door opener from your mobile device or computer from away from home. myQ technology uses a 900Mhz signal to provide two way communication between the garage door opener and myQ enabled accessories. The garage door opener has an internal gateway that allows the garage door opener to communicate directly with a home Wi-Fi® network and access your myQ account.

Using Your Garage Door Opener

THE PROTECTOR SYSTEMTM (SAFETY REVERSING SENSORS)

When properly connected and aligned, the safety reversing sensors will detect an obstruction in the path of the infrared beam. If an obstruction breaks the infrared beam while the door is closing, the door will stop and reverse to full open position, and the opener lights will ﬂash 10 times. If the door is fully open, and the safety reversing sensors are not installed, or are misaligned, the door will not close from a remote control. However, you can close the door if you hold the button on the door control or keyless entry until the door is fully closed. The safety reversing sensors do not affect the opening cycle. For more information see page 21.

ENERGY CONSERVATION

For energy efﬁciency the garage door opener will enter sleep mode when the door is fully closed. The sleep mode shuts the garage door opener down until activated. The sleep mode is sequenced with the garage door opener light; as the light turns off the sensor LEDs will turn off and whenever the garage door opener lights turn on the sensor LEDs will light. The garage door opener will not go into the sleep mode until the garage door opener has completed 5 cycles upon power up.

LIGHTS

The garage door opener light will turn on when the opener is initially plugged in; power is restored after interruption, or when the garage door opener is activated. The light will turn off automatically after 4-1/2 minutes.

LIGHT FEATURE

The garage door opener is equipped with an added feature; the lights will turn on when someone enters through the open garage door and the safety reversing sensor infrared beam is broken. For added control over the light on your garage door opener, see page 26.

USING YOUR GARAGE DOOR OPENER

The garage door opener can be activated through a wall-mounted door control, remote control, wireless keyless entry or myQ® accessory. When the door is closed and the garage door opener is activated the door will open. If the door senses an obstruction or is interrupted while opening the door will stop. When the door is in any position other than closed and the garage door opener is activated the door will close. If the garage door opener senses an obstruction while closing, the door will reverse. If the obstruction interrupts the sensor beam the garage door opener lights will blink 10 times. However, you can close the door if you hold the button on the door control or keyless entry until the door is fully closed. The safety reversing sensors do not affect the opening cycle. The safety reversing sensor must be connected and aligned correctly before the garage door opener will move in the down direction.

BATTERY BACKUP

The battery backup system allows access in and out of your garage, even when the power is out. When the garage door opener is operating on battery power, the garage door opener will run slower, the light will not function, the Battery Status LED will glow solid orange, and a beep will sound approximately every 2 seconds.

Operation

MEMORY CAPACITY

SECURITY+ 2.0® ACCESSORIES MEMORY CAPACITY

Remote Controls Up to 40

Door Controls Up to 2 Smart Control Panels or 4 of any other

Security+ 2.0® door controls

Keyless Entries Up to 4

myQ® Acccessories Up to 16

Page 24

7. Using the wall control follow the instructions highlighted by pressing the menu button, going to “Program” and then in the “Program” screen select the first option “myQ wi-fi opener”.

8. You should then hear a beep from your opener, if you do select “Yes”.

9. The app should then begin to “Look for devices”, you should then find a device with a myQ name. The exact name will match the last few characters of the myQ serial number which can be found under the cover of the opener.

10. Once you have selected the opener, follow the remaining few prompts within the app to complete the myQ wi-fi setup.

LED Definition

Blue Off - Wi-Fi is not turned on.

Blinking - Garage door

opener is in Wi-Fi learn mode.

Solid - Mobile device connected to the garage door opener.

Blue and

Green

Blinking - Attempting to

connect to router.

Green Blinking - Attempting to

connect to the Internet server.

Solid - Wi-Fi has been set up and garage door opener is connected to the Internet.

NOTES:

The myQ® Smartphone Control WILL NOT work if the garage door opener is operating on battery power.

To erase the Wi-Fi settings, see page 28.

If you need help adding devices to your myQ account or to learn more, visit gomerlin.com.au or gomerlin.co.nz and contact our customer service team.

Operation

The Wi-Fi® Garage Door Opener is compatible with up to 16 myQ enabled accessories. Up to 10 devices can be paired to the Wi-Fi garage door opener’s internal gateway. These devices can be controlled with the myQ app. These devices include any combination of myQ garage door openers, Wi-Fi garage door openers, myQ light controls. A Merlin myQ Gateway (828AU) can be added if you need to control more than 10 devices using the myQ app. Up to 6 devices can be paired to garage door opener itself (controlled by garage door opener through 900MHz). These devices include any combination of myQ light controls or a garage door opener.

You will need:

• Wi-Fi enabled smartphone, tablet or laptop

• Broadband Internet Connection

• Wi-Fi signal in the garage (2.4 Ghz,

802.11b/g/n required), see page 5

• Password for your home network (router's main account, not guest network)

• myQ® serial number located on the garage door opener

SYNCHRONISE THE DOOR CONTROL

To synchronize the door control to the garage door opener, press the push bar until the garage door opener activates (it may take up to 3 presses).The garage door opener must run through a complete cycle before it will activate Wi-Fi® programming.

CONNECT YOUR GARAGE DOOR OPENER TO YOUR HOME WI-FI

NETWORK

1. Ensure your smartphone is connected to the wi-fi internet connection.

2. Download the myQ app on your smartphone from the App Store® or Google Play™ store.

3. Ensure you are in the “Devices” screen within the app and then press the plus symbol on the top right hand side to add a device and move into the “Device Setup” screen.

4. There shall be a list of different devices to select from, select “Garage Door Opener with Wi-Fi Wall Installed”. There should also be images of the different devices to select from and the “Garage Door Opener with Wi-Fi Wall Installed” should have the image of the Commander Ultimate opener.

5. Once you have selected “Garage Door Opener with Wi-Fi Wall Installed”, it should take you to the next screen highlighting “What You Need” which lists access to your Wi-Fi garage door opener, Strong Wi-Fi signal inside your garage and Your Wi-Fi password. If you have access to all three listed, then proceed to the next screen by selecting “Next” at the bottom of the screen.

6. The following screen should highlight to locate the wall control. Once you located the wall control, proceed to the next step by selecting “Next” at the bottom of the screen.

Navigation

Buttons

An LED on the garage door opener will indicate Wi-Fi status. See table above.

LED

Learn Button

Connect With Your Smartphone

Page 25

Operation

Using the Door Control

SYNCHRONISE THE DOOR CONTROL

To synchronise the door control to the garage door opener, press the push bar until the garage door opener activates (it may take up to 3 presses). Test the door control by pressing the push bar, each press of the push bar will activate the garage door opener.

Up to 2 Smart Control Panels or 4 of any other Security+2.0® door controls can be connected to the garage door opener.

PUSH BAR

Press the push bar to open or close the door.

NAVIGATION BUTTONS

Use the navigation buttons to make selections and program features.

LIGHT BUTTON

Press the LIGHT button to turn the garage door opener lights on or off. When the lights are turned on they will stay on until the LIGHT button is pressed again, or until the garage door opener is activated. Once the garage door opener is activated the lights will turn off after the speciﬁed period of time (the factory setting is 4-1/2 minutes). The LIGHT button will not control the lights when the door is in motion.

SCREEN

The screen will display the time and temperature until the menu button is pressed, and then it will display the menu options. If there is a problem with the garage door opener the screen will display the Diagnostic Code. Refer to the Troubleshooting section.

The following features are accessible through the screen using the navigation buttons: LEARN A DEVICE

Any compatible remote controls, wireless keyless entry, Wi-Fi garage door openers, or myQ® accessories can be programmed to the garage door opener by accessing the menu and using the navigation buttons.

LOCK

The LOCK feature is designed to prevent activation of the garage door opener from remote controls while still allowing activation from the door control and keyless entry. This feature is useful for added peace of mind when the home is empty (i.e. vacation).

TIMER-TO-CLOSE (TTC)

DO NOT enable TTC if operating a one-piece door. TTC is to be used ONLY with sectional doors. Factory default is set to off. TTC can be set to automatically close your garage door from the fully open position after a speciﬁed period of time (1, 5, 10 minute intervals or a custom setting up to 99 minutes). The garage door opener will beep and the lights will ﬂash before closing the door. The screen on the door control can display the status of the TTC. TTC WILL NOT work if the garage door opener is operating by battery power or if the safety reversing sensors are misaligned. This feature is NOT intended to be the primary method of closing the door. A keyless entry

should be installed in the event of an accidental lock out when using this feature.

NOTE: Before enabling the TTC for the ﬁrst time, or if you experience a power outage, cycle the garage door opener open and closed to allow the TTC to set.

AUTOMATIC LIGHT Motion Sensor

Factory default is set to on. This feature automatically turns on the garage door opener lights when motion is sensed. The lights will come on for the set period of time, then shut off. If using the garage door opener light as a work light disable the motion sensor, otherwise the light will turn off automatically if you are beyond the range of the sensor.

Light Feature

The lights will turn on when someone enters through the open garage door and the safety reversing sensor infrared beam is broken.

MAINTENANCE ALERT (MAS)

This feature assists the homeowner in ensuring the garage door opener system stays in good working condition. When the garage door opener needs to be serviced (approximately 4500 garage door opener cycles) the command (yellow) and service (red) LEDs will begin to alternately ﬂash back and forth. The factory setting for the MAS feature is off and can be activated at time of installation. Contact your installing dealer for service.

Push Bar

LIGHT button

Screen

Motion Sensor

Navigation Buttons

Page 26

Operation

SETUP

The features on the door control can be programmed through a series of menus on the screen and the navigation buttons. Refer to the descriptions below.

SCREEN

The main screen displays the time, temperature, and current battery charge (if applicable)

FEATURES

Press the navigation button below "MENU" to view the Features menu.

SETTINGS Press the navigation button below the down arrow till you see TEMPERATURE to view the Settings menu.

SERVICE Press and hold the LIGHT button, then press the second navigation button to view the Service menu.

To program a remote control or keyless entry to the garage door opener using the door control, see page 26

Navigation Buttons

Set the time, choose 12 or 24 hour clock and

show/hide clock. For sectional doors ONLY. Set the

Timer-to-Close feature off/on and set the time interval before door closes. NOTE: DO NOT

enable TTC if operating a one-piece door. TTC is to be used ONLY with sectional doors.

Enable/disable lock. Set up Wi-Fi*, add remote controls, MyQ

devices, an extra remote button to control your garage door opener lights, or a keyless entry. * The garage door opener must run through a

complete cycle before it will activate Wi-Fi

programming. For help related to Wi-Fi, visit WiFiHelp.LiftMaster.com.

Display the temperature in Fahrenheit or Celsius and show/hide the temperature.

Select a language. Set duration for garage door opener light to

stay on after operation, selectable range of 1-1/2 to 4-1/2 minutes. Turn the Motion sensor off/on, and turn the entry light feature off/on.

Adjust the contrast of the screen.

Displays software version information. Turn the Maintenance Alert (MAS) on/off. Displays the number of remote controls, MyQ

devices, door controls and keyless entries currently programmed to operate the garage door opener.

Displays any errors that have occurred.

Page 27

Programming

E960M Premium+ Remote Control

Your remote control has been programmed at the factory to operate with your garage door opener. If the remote does not work or you would like to program additional devices, follow the programming steps below.

Up to 40 Security+ 2.0® remote controls can be programmed to the garage door opener. Older Merlin remote controls are NOT compatible, see page 34 for compatible accessories. Programming can be done through the door control or the learn button on the garage door opener. To program additional accessories refer to the instructions provided with the accessory or visit gomerlin.com.au or gomerlin.co.nz.

TO ADD, REPROGRAM, OR CHANGE AN E960M PREMIUM+ REMOTE CONTROL/E840M KEYLESS ENTRY PIN USING THE DOOR CONTROL

1. Press the navigation button below "MENU" to view the Features menu.

2. Use the navigation buttons to scroll to "PROGRAM".

3. Select "REMOTE" or "KEYPAD" to program from the program menu.

4. Remote Control: Press the button on the remote control that you wish to operate your garage door.

Keyless Entry: Enter a 4-digit personal identiﬁcation number (PIN) of your choice on

the keyless entry keypad. Then press the ENTER button.

The garage door opener lights will ﬂash (or two clicks will be heard) when the code has been programmed. Repeat the steps above for programming additional remote controls or keyless entry devices. If programming is unsuccessful, program the remote using the learn button.

????

Press

to continue.

Press

to continue.

PROGRAM AN E960M PREMIUM+ REMOTE CONTROL USING THE LEARN BUTTON ON THE GARAGE DOOR OPENER

1. Press and release the remote control button you wish to use and then press any other button to exit programming.

2. Press and release the Learn button on the garage door opener. The Learn LED will light. Within 30 seconds...

3. Press the remote control button programmed in step 2 until the garage door opener light ﬂashes or two clicks are heard.

1 2 3

LEARN Button

“click”

To program other types of remote controls or keyless entries see the instructions included with the device or visit gomerlin.com.au or gomerlin.co.nz.

Page 28

Programming

Program the myQ® Remote LED Light

Your garage door opener remote light has already been programmed at the factory to operate with your opener. Any additional or replacement remote lights will need to be programmed.

PROGRAM A DOOR OPENER TO THE myQ REMOTE LED LIGHT

1. Press the LEARN button on the light until the green LED comes ON.

2. Press the LEARN button on the door opener. OR

On the Smart Control Panel go to Menu > Program>

myQDevice.

3. The code has been programmed when the remote light blinks once.

PROGRAM A REMOTE CONTROL TO THE myQ REMOTE LED LIGHT

1. Press the LEARN button on the light until the green LED comes ON.

2. Press the button on the remote control that you wish to operate the light.

3. The code has been programmed when the remote light blinks once.

To program the light with other accessories, refer to the manual for your accessory.

ADD THE myQ REMOTE LED LIGHT TO myQ ACCOUNT

1. Press the LEARN button on the light until the green LED comes ON.

2. Login to the myQ app and add the myQ Remote LED Light.

TO ERASE ALL PROGRAMMING FROM THE myQ REMOTE LED LIGHT

1. Press and hold the LEARN button until the LED turns off (6-10 seconds). All programming is now erased.

LEARN Button

Black Adjustment Button

To Erase the Memory

ERASE ALL REMOTE CONTROLS AND KEYLESS ENTRIES

1. Press and hold the LEARN button on garage door opener until the learn LED goes out (approximately 6 seconds). All remote control and keyless entry codes are now erased. Reprogram any accessory you wish to use.

ERASE ALL DEVICES (Including myQ enabled accessories)

1. Press and hold the LEARN button on garage door opener until the learn LED goes out (approximately 6 seconds).

2. Immediately press and hold the LEARN button again until the learn LED goes out. All codes are now erased. Reprogram any accessory you wish to use.

ERASE THE WI-FI NETWORK FROM THE GARAGE DOOR OPENER

1. Press and hold the black adjustment button on the garage door opener until 3 beeps are heard (Approximately 6 seconds).

ERASE A myQ ACCOUNT

Go to mymerlin.com.au or mymerlin.co.nz to delete your myQ account.

Smart Control Panel

Door Opener

LEARN Button

Page 29

Maintenance

MAINTENANCE SCHEDULE EVERY MONTH

• Manually operate door. If it is unbalanced or binding, call a trained door systems technician.

• Check to be sure door opens and closes fully. Adjust limits if necessary (see Adjustment Step 1).

• Repeat the safety reversal test. Make any necessary adjustments (see Adjustment Step 2).

EVERY YEAR

• Oil door rollers, bearings and hinges. The garage door opener does not require additional lubrication. Do not grease the door tracks.

DURING THE THIRD AND FIFTH YEARS AFTER PRODUCT IS INSTALLED

• The garage door and the Unit is professionally maintained and serviced by a Professional Dealer, at a minimum, during the third and ﬁfth years of the Chamberlain Limited Warranty period such that the spring balanced door operates according to manufacturer speciﬁcations. If your door binds, sticks, or is out of balance, then it must not be used until serviced by a trained door technician or Professional Dealer. The garage door service fee will be at the purchaser’s expense.

myQ Remote LED Light

• Unplug the light before cleaning.

• Use a lightly dampened cloth for cleaning.

• DO NOT use liquid cleaners on the light lens.

Care of Your Garage Door Opener

To prevent possible SERIOUS INJURY or DEATH:

• NEVER allow small children near batteries.

• If battery is swallowed, immediately notify doctor.

To reduce risk of ﬁre, explosion or chemical burn:

• Replace ONLY with 3V CR2032 coin batteries.

• DO NOT recharge, disassemble, heat above 212° F (100° C) or incinerate.

THE REMOTE CONTROL BATTERY

The LED(s) on your remote control will stop ﬂashing when the battery is low and needs to be replaced. To replace battery, open the case as shown. Insert battery positive side up (+). Replace the battery with only 3V CR2032 coin cell batteries. Dispose of old battery properly.





9'&

3E &G +J

3V CR2032

Pry open the case ﬁrst in the middle (1), then at each side (2 and 3) with the visor clip.

Page 30

Troubleshooting

Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener ﬂash the diagnostic codes.

Diagnostic Chart

Garage Door Opener

UP Button

DOWN Button

DIAGNOSTIC CODE SYMPTOM SOLUTION

Up Arrow Flash(es)

Down Arrow Flash(es)

1 1 The garage door opener

will not close and the light ﬂashes.

Safety sensors are not installed, connected or wires may be cut. Inspect sensor wires for a disconnected or cut wire.

1 2 The garage door opener

will not close and the light ﬂashes.

There is a short or reversed wire for the safety sensors. Inspect safety sensor wire at all staple points and connection points and replace wire or correct as needed.

1 3 The door control will not

function.

The wires for the door control are shorted or the door control is faulty. Inspect door control wires at all staple points and connection points and replace wire or correct as needed.

1 4 The garage door opener

will not close and the light ﬂashes.

Safety sensors are misaligned or were momentarily obstructed. Realign both sensors to ensure both LEDs are steady and not ﬂickering. Make sure nothing is hanging or mounted on the door that would interrupt the sensors path while closing.

1 5 Door moves 6-8"

(15-20cm) stops or reverses.

Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. Check wiring connections at

travel module and at the logic board. Replace travel module if necessary. No movement, only a single click.

Manually open and close the door. Check for binding or obstructions, such as a

broken spring or door lock, correct as needed. Replace logic board if necessary.

Opener hums for 1-2 seconds no movement.

Manually open and close the door. Check for binding or obstructions, such as a

broken spring or door lock, correct as needed. Replace motor if necessary.

1 6 Door coast after it has

come to a complete stop.

Program travel to coasting position or have door balanced by a trained

technician.

2 1-5 No movement or sound. Replace logic board.

3 1 The garage door opener

moves slightly, then stops

Activate the garage door opener again. If problem persists, replace logic board.

3 3 The battery status LED is

constantly ﬂashing green.

Battery backup charging circuit error, replace logic board.

3 5 The garage door opener

will not close or door reverses during travel.

If two cable tension monitors were previously installed and one has been

removed, unplug and plug in the opener three times to relearn the monitor to the

opener.

• Check for possible door obstructions and remove.

• Check that the cable tension monitor is properly connected to the opener.

• Replace the cable tension monitor.

4 1-4 Door is moving stops and

or reverses.

Manually open and close the door. Check for binding or obstructions, such as a

broken spring or door lock, correct as needed. If the door is binding or sticking

contact a trained door systems technician. If door is not binding or sticking

attempt to reprogram travel.

4 5 Opener runs approximately

6-8" (15-20 cm), stops and reverses.

Communication error to travel module. Check travel module connections, replace

module if necessary.

4 6 The garage door opener

will not close and the light ﬂashes.

Safety sensors are misaligned or were momentarily obstructed. Realign both

sensors to ensure both LEDs are steady and not ﬂickering. Make sure nothing

is hanging or mounted on the door that would interrupt the sensor's path while

closing.

5 5 The door will not close

when using Timer-toClose or myQ Smartphone Control

myQ Remote LED Light must be installed to use TTC or myQ to control the

door. Plug in the myQ Remote LED Light and make sure it is programmed to the

garage door opener.

Page 31

Troubleshooting

The garage door opener doesn't operate from either the door control or the remote control:

• Does the garage door opener have electric power? Plug a lamp into the outlet. If it doesn't light, check the fuse box or the circuit breaker. (Some outlets are controlled by a wall switch.)

• Have you disabled all door locks? Review installation instruction warnings on page 11.

• Are the wiring connections correct? Review Installation Step 5.

• Is there a build-up of ice or snow under the door? The door may be frozen to the ground. Remove any restriction.

• The garage door spring may be broken. Have it replaced (see page 4 for reference).

The door opener operates from the single button control station, but not from a remote control:

• Reprogram the remote control and replace the battery if necessary. Repeat with all remote controls.

The door opens and closes byitself:

• Be sure that all remote control push buttons are off.

• Remove the bell wire from the single button control station terminals and operate from the remote only. If this solves the problem, the single button control station is faulty, or there is an intermittent short in the wire. Replace the control station.

• Erase the memory and reprogram all remote controls (refer to the instructions provided with the remote control or visit gomerlin.com.au or gomerlin.co.nz).

My remote control will not activate the garage door:

• Verify the lock feature is not activated on the door control.

• Reprogram the remote control.

• If the remote control will still not activate the door check the diagnostic codes to ensure the garage door opener is working properly.

The remote control has short range:

• Change the location of the remote control in your car.

• Some installations may have shorter range due to a metal door, foil backed insulation, or metal garage siding.

The door doesn't open completely:

• Check power door lock.

• Is something obstructing the door? Is it out of balance, or are the springs broken? Remove the obstruction or repair the door.

The door opens but won't close:

• Check that cable tension monitor is correctly installed. If a second cable tension monitor has been removed, follow the instructions to relearn a single cable tension monitor (See Installation Step 4).

• The safety reversing sensor must be connected and aligned correctly before the door opener will move in the down direction. If you are able to close the door using constant pressure, verify the safety reversing sensors are properly installed, aligned and free of any obstructions (see page 15).

• If the garage door opener lights blink, check the safety reversing sensors (see page 15).

• If the garage door opener lights don’t blink and it is a new installation see Adjustment Step 1. For an existing installation, see below.

Repeat the safety reverse test after the adjustment iscomplete.

The door reverses for no apparent reason and garage door opener lights don’t blink:

• Is something obstructing the door? Pull the emergency release handle. Operate the door manually. If it is unbalanced or binding, call a trained door systems technician.

• Clear any ice or snow from the garage ﬂoor area where the door closes.

• Review Adjustment Step 1.

Repeat safety reverse test after adjustments.

My door will not close and the light blinks:

The safety reversing sensor must be connected and aligned correctly before the garage door opener will move in the down direction.

• Verify the safety sensors are properly installed, aligned and free of any obstructions.

The garage door opener strains to operate door:

• The door may be out of balance or the springs may be broken. Close the door and use the emergency release handle to disconnect the door. Open and close the door manually. A properly balanced door will stay in any point of travel while being supported entirely by its springs. If it does not, disconnect the garage door opener and call a trained door systems technician.

The garage door opener motor hums brieﬂy, then won't work:

• The garage door springs may be broken. See above.

• If the problem occurs on the ﬁrst operation of the garage door opener, door may be locked. Disable the power door lock.

Additional Troubleshooting

Page 32

Troubleshooting

Additional Troubleshooting (Continued)

The garage door opener won't operate due to power failure:

• Manually open the power door lock.

• Use the emergency release handle to disconnect the door. The door can be opened and closed manually. When power is restored, pull manual release a second time.

• Disable any door locks. Use the emergency release handle to disconnect the door. The door can be opened and closed manually. When power is restored, pull manual release a second time.

Door loses limits:

• Collar not tightened securely. Tighten collar and reprogram limits (see Adjustment Step 1).

The garage door opener moves when the door is in operation:

• Some minor movement is normal for this product. If it is excessive the collar will wear prematurely.

• Check to make sure the torsion bar is not moving left/right excessively.

• Check to make sure the torsion bar is not visibly moving up and down as it rotates.

• Check that the opener is mounted at a right angle to the jackshaft. If not, move the position of the mounting bracket.

Automatic door lock connector will not ﬁt the door opener plug:

Older model 24V door locks are incompatible. Use automatic door lock model 841ANZ, see Accessories page

Automatic garage door lock does not activate when garage door opens or closes:

In battery backup mode, the automatic garage door lock will unlock when the garage door is opened, and will remain disabled until power is restored.

The door opener is beeping:

• Indicates unattended closure. The opener has been activated by the myQ App.

• A solid orange LED with beep, sounding approximately every 2 seconds, indicates the door opener is operating on battery power.

• A ﬂashing orange LED with beep, sounding every 30 seconds, indicates the battery is low.

• A solid red LED with beep, sounding every 30 seconds, indicates the 12V battery will no longer hold a charge and needs to be replaced.

The garage door is beeping and the red LED is ﬂashing:

The battery charge is low or the battery is dead.

• Replace the battery.

myQ® Smartphone Control, wireless myQ® devices, and Timer-To-Close will not work:

• When in Battery Backup mode, myQ® Smartphone Control, wireless myQ® devices and Timer-To-Close will be disabled.

• myQ Remote LED Light must be installed to enable use of Timer-to-Close or myQ Smartphone Control of the door. Plug in the myQ Remote LED Light and make sure it is programmed to the garage door opener. It may take up to 5 minutes to enable Timer-toClose and myQ Smartphone Control.

Repair Parts

Installation Parts

KEY NO.

PART NO. DESCRIPTION KEY

NO.

PART NO. DESCRIPTION

1 041B4494-1 2-Conductor bell wire - white and

white/red 2 041A9264 Cable tension monitor 3 774ANZ Safety Reversing Sensor kit (receiving

and sending sensors) with 2-conductor

bell wire attached

4 041C0902 Mounting bracket 5 041D8615 Collar with set screws

NOT SHOWN

114A5163 User's Guide

114A5164 Quick Start Guide

Page 33

Repair Parts

Garage Door Opener Assembly Parts

KEY NO.

PART NO. DESCRIPTION KEY

NO.

PART NO. DESCRIPTION

1 050DCANZRJWF Logic Board 2 041B9221 Travel Module with Wire Harness 3 041C0297 Transformer

4 041D1624-2 Motor 5 041D0193 Power cord 6 041D9250 Housing/door service kit

Page 34

3-Button MAX Remote Control:

Includes visor clip.

E840M

E943M

Battery Backup:

Provides backup power to the door opener.

041A6357-2

myQ Remote LED Light:

Wireless light that can program to the door opener or a remote control.

827AU

STANDARD ACCESSORIES

Single Button Security+ 2.0 Remote Control:

Includes visor clip.

E940M

Wireless Keyless Entry:

For use outside of the home to enable access to the garage using a 4-digit PIN.

Accessories

Cable Tension Monitor:

Cable tension monitor with 33 foot (10 m) cord.

041A9264

Automatic Door Lock:

The automatic door lock is used to prevent the door from being manually opened once the door is fully closed.

841ANZ

Page 35

CHAMBERLAIN LIMITED WARRANTY Merlin® Professional MJ3800MYQ Sectional Garage Door Opener

Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited (Chamberlain), the manufacturer of Merlin® automatic garage door openers, is committed to manufacturing and supplying high quality goods. As part of this commitment, we seek to provide reliable service and support for our goods and are pleased to provide you, the original purchaser, with this Chamberlain Limited Warranty.

The benefits given to you under this Chamberlain Limited Warranty are in addition to any rights and remedies that you may have under Australian or New Zealand consumer protection laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, or New Zealand Consumer Guarantess Act 1993. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Chamberlain’s warranty What is covered

Chamberlain warrants to the original purchaser of the Merlin MJ3800MYQ Sectional Door Opener (Unit) that all parts of the Unit, other than remote controlled transmitters, battery back up units and accessories, globes and batteries, are free from defects in materials and workmanship for a period of 84 months or 15,000 cycles (each opening & closing of the garage door equals 1 cycle) whichever comes first, from the date of purchase when installed by a Professional dealer appointed or authorised by Chamberlain in a residential premise with a residential specified garage door that is designed for the sole purpose of a single-family dwelling.

What is not covered Batteries and globes are not covered under the Chamberlain Limited Warranty. Travel costs incurred by Chamberlain or the Professional Dealer in either travelling to or from areas outside a capital city metropolitan area. These costs will be at the purchaser’s expense. Additional access costs incurred by a Professional Dealer or Chamberlain in obtaining access where the Unit is not readily accessible. These cost will be at the purchaser’s expense.

Warranty Conditions It is a condition of this Chamberlain Limited Warranty that the Unit is sold, installed and serviced by a Professional Dealer appointed or authorised by Chamberlain. A Merlin branded garage door opener purchased over the internet and installed by a person other than a Professional Dealer will not be covered by this Chamberlain Limited Warranty.

It is also a condition of this Chamberlain Limited Warranty that for the operating life of the Unit: 1 the garage door is spring balanced, is operable by hand and opens and closes with no more than a maximum of 20 kg of

lifting weight; 2 the garage door and the Unit is professionally maintained and serviced by a Professional Dealer, at a minimum, during the

third and fifth years of the Chamberlain Limited Warranty period such that the spring balanced door operates according to manufacturer specifications. If your door binds, sticks, or is out of balance, then it must not be used until serviced by a trained door technician or Profesional Dealer. The garage door service fee will be at the purchaser’s expense; 3 the warranty is registered by completing the online form at www.gomerlin.com.au or www.gomerlin.co.nz; and

4 you retain your sales docket or invoice as proof of purchase, and attach it to this manual to enable you to establish the date of purchase in the unlikely event of a warranty service being required. Making a claim

During the applicable Chamberlain Limited Warranty period, if you are concerned that the Unit may be defective, call the Professional Dealer that sold/installed the opener, or our service centre on the toll free number below and a Chamberlain technician will diagnose the problem and arrange for this to be rectified. Once the problem has been diagnosed, subject to your rights under the applicable Australian and New Zealand consumer protection laws with respect to major failures, Chamberlain or its Professional Dealer will provide you with either, repairs to the Unit or a replacement Unit.

Repairs and replacement parts provided under this Chamberlain Limited Warranty are provided free of charge and are warranted for the remaining portion of the original warranty period.

This Chamberlain Limited Warranty provides benefits which are in addition to your other rights and remedies as a consumer.

Page 36

is a registered trademark of Wi-Fi Alliance.

Exclusions - what voids the warranty If our service centre determines that a warranty claim has been made in respect of a failure or defect arising under or out of any exclusion detailed below such that the claim is not covered under this Chamberlain Limited Warranty, we may, subject to your other rights and remedies as a consumer, charge you a fee to repair, replace and/or return the Unit to you.

This Chamberlain Limited Warranty does not cover any failure of, or defect in, the Unit due to: 1 non-compliance with the instructions regarding specifications,installation, operation, maintenance and testing of the Unit

or of anyproduct with which the Unit is used; 2 any attempt by a person other than a Professional Dealer to repair,dismantle, reinstall or move the Unit to another

location once it has been installed; 3 tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions other than normal domestic use;

4 problems with, or relating to, the garage door or garage door hardware, including but not limited to the door springs, door rollers, door alignment or hinges;

5 problems caused by electrical faults or replacement of batteries or light bulbs, blown fuses, electrical surges, power surges or power strikes, fire, flood, rain, water, lightning or storms; 6 water or moisture ingress that causes corrosion or electrical malfunction; 7 corrosion caused by sea air if located near a waterway, beach etc;

8 fitment to a commercial door or in a commercial operating application, installation of a residential garage door opener in a commercial or industrial premises other than a single-family dwelling.

9 lack of proper maintenance, service or care of the door and Unit; 10 any unauthorised modification to the Unit; or 11 damage caused by insects, pests or other after sale damage caused by events or accidents outside Chamberlain’s reasonable control and not arising under normal and standard operating conditions.

NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the consumer as this electrical fitting does not form a part of the Unit (opener). If this Chamberlain Limited Warranty does not apply, you may have rights available to you under the Australian and New Zealand consumer protection laws.

Liability – Australia only Except as set out in the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010) (as amended, consolidated or replaced): 1 all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that

Chamberlain can lawfully exclude them; and 2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages arising in connection

with the use, or inability to use, the Unit, other than those which were reasonably foreseeable as liable to result from the failure. Liability – New Zealand only

Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (as amended, consolidated or replaced): 1 all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that

Chamberlain can lawfully exclude them; and 2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages arising in connection

with the use, or inability to use, the Unit, other than those which were reasonably foreseeable as liable to result from the failure.

114A5163C

Chamberlain service centre contact details Australia

Phone toll free 1800 638 234 Fax toll free 1800 888 121 Website: gomerlin.com.au

Chamberlain Australia Pty Ltd

Unit1, 75 Epping Road North Ryde NSW 2113

(PO BOX 1446, Lane Cove NSW 1595) Email: customerservice@chamberlainanz.com

New Zealand

Auckland phone 09 477 2823 Phone toll free 0800 653 667 Fax toll free 0800 653 663 Website: gomerlin.co.nz

Note Chamberlain reserves the right to change the design and specifications of the Unit without prior notification. Some features or accessories of the Unit may not be available in certain markets or areas. Please check with your distributor.

Merlin Commander Ultimate MJ3800MYQ Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual