Merlin Commander Ultimate MJ3800MYQ Installation Manual
1
MJ3800MYQ
Residential Sectional Wi-Fi Garage Door Opener
Installation and Operating Instructions
gomerlin.com.au
gomerlin.co.nz
Owners Copy: Please keep these instructions for future reference
This manual contains IMPORTANT SAFETY information
DO NOT PROCEED WITH THE INSTALLATION BEFORE READING THOROUGHLY
®
2
START BY READING THESEI MPORTANT SAFETY INSTRUCTIONS
Keep garage door balanced. Do not let the garage door
opener compensate for a binding or sticking garage door.
Sticking, binding or unbalanced doors must be repaired
before installing this opener.
Do not wear rings, watches or loose clothing while
installing or servicing a garage door opener. Wear gloves,
safety goggles and suitable protective clothing where
appropriate.
Frequently examine the door installation, in particular
cable, springs and mountings for signs of wear, damage
or imbalance. Do not use if repairor adjustment is needed
since springs and hardware are under extreme tension and
a fault can cause serious personal injury.
To avoid serious personal injury from entanglement,
remove all ropes, chains and locks connected to the
garage door before installing the door opener.
Installation and wiring must be in compliance with your
local building and electrical codes.
The safety reverse system test is very important. Your
garage door MUST reverse on contact with a 40mm
obstacle placed on the floor. Failure to properly adjust the
opener may result in serious personal injury from a closing
garage door. Repeat the test once a month and make any
necessary adjustments.
Use the Manual Release only for the seperation of the
carriage from the drive and - if possible - ONLY with the
door closed. Do not use the red handle to push the door
up or pull it down. Operation of the emergency release can
lead to uncontrolled movements of the door, if springs are
weak or broken or if the door is unbalanced. Mount the
release handle of the emergency release at a height less
than 1.8m from the floor.
The Protector System
TM
must be used for all installations
where the closing force as measured on the bottom of the
door is over 400N (40kgf). Excessive force will interfere
with the proper operation of the Safety Reverse System or
damage the garage door.
SPECIAL NOTE: Merlin strongly recommends that The
Protector System
TM
be installed on all garage door
openers.
Do not use with a door incorporating a wicket door
This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety.
After installation, ensure that the parts of the door do
not extend over public footpaths or roads.
Install the Smart Control Panel (wired wall control) or
any additional wall control (or any additional wall control)
in a location where the garage door is visible, at a
height of at least 1.5m and out of the reach of children.
Do not allow children to operate push button(s) or
transmitter(s). Serious personal injury from a closing
garage door may result from misuse of the opener.
Permanently fasten the Warning Labels in Prominent
Places, adjacent to Wall Controls and on manual release
mechanism as a reminder of safe operating procedures.
Activate opener only when the door is in full view, free
of obstructions and the opener is properly adjusted. No
one should enter or leave the garage while the door
is in motion.Do not allow children to operate push
button(s) or remote(s).
WARNING: Automatic Door - The door may operate
unexpectedly, therefore do not allow anything to stay in
the path of the door.
Do not allow children to play near the door, or with
door controls. Keep remotes away from children.
Disconnect electric power to the garage door opener
before making repairs or removing covers.
If the supply cord is damaged, it must be replaced by
the manufacturer, its service agent or similarly qualified
persons in order to avoid hazard.
This opener should not be installed in a damp or wet
space exposed to weather.
To avoid damage to very light doors (such as fibreglass,
aluminium or steel doors), an appropriate reinforcement
should.
SAVE THESE INSTRUCTIONS
• Failure to comply with the following instructions may result in serious personal injury or property damage.
• Read and follow all instructions carefully.
• The garage door opener is designed and tested to offer safe service provided it is installed and operated in strict accordance with
the instructions in this manual.
START BY READING THESE IMPORTANT SAFETY INSTRUCTIONS
The safety reverse system test is very important. Your unbalanced. Mount the release handle of the
emergency release at a height less than 1.8m from the floor.
3
Introduction
myQ® Serial Number
When you see these Safety Symbols and Signal Words on the following pages, they
will alert you to the possibility of serious injury or death if you do not comply with the
warnings that accompany them. The hazard may come from something mechanical or
from electric shock. Read the warnings carefully.
When you see this Signal Word on the following pages, it will alert you to the possibility of
damage to your garage door and/or the garage door opener if you do not comply with the
cautionary statements that accompany it. Read them carefully.
Mechanical
Electrical
Safety Symbol and Signal Word Review
This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in
strict accordance with the instructions and warnings contained in this manual.
Table of Contents
myQ SERIAL NUMBER 2
UNATTENDED OPERATION 2
INTRODUCTION 2
Safety Symbol and Signal Word Review ...... 2
Planning ........................................................ 4
Before You Connect with Your Smartphone 5
Preparing Your Garage Door ........................ 6
Tools Needed ................................................ 6
Carton Inventory ........................................... 7
Included Accessories .................................... 7
Hardware ....................................................... 7
Additional Items You May Need ................... 7
ASSEMBLY 8
Attach the Collar to the
Garage Door Opener ..................................... 8
Attach Mounting Bracket to
Garage Door Opener ..................................... 8
ASSEMBLY 9
Wiring Diagram ............................................. 9
INSTALLATION 10
Position and Mount the
Garage Door Opener ................................... 10
Attach the Emergency Release Rope
and Handle .................................................. 11
Install Automatic Door Lock ....................... 11
Attach the Cable Tension
Monitor (Required) ..................................... 12
Install the Door Control
(Smart Control Panel®) ............................... 13
Install myQ Remote LED Light ................... 14
Install the Protector SystemTM ................... 15
Connect Power ............................................ 18
Install the Battery Backup ........................... 19
ADJUSTMENT 20
Program the Travel ..................................... 20
Test the Safety Reversal System ................ 21
Test the Protector SystemTM ...................... 21
Test Cable Tension Monitor ........................ 22
Test Automatic Door Lock .......................... 22
To Open the Door Manually ........................ 22
OPERATION 23
Using Your Garage Door Opener ................ 24
Connect with Your Smartphone ................. 25
Using the Door Control ............................... 26
PROGRAMMING 27
E960M Premium+ Remote Control ............ 27
Reprogramming myQ® Remote
LED Light..................................................... 28
To Erase the Memory .................................. 28
MAINTENANCE 29
Care of Your Garage Door Opener .............. 29
TROUBLESHOOTING 30
Diagnostic Chart .......................................... 30
Additional Troubleshooting ......................... 31
REPAIR PARTS 32
Installation Parts ......................................... 32
Garage Door Opener Assembly Parts ......... 33
ACCESSORIES 34
WARRANTY 35
Date of Purchase:
Write down the following information for future reference:
Product S/N:
myQ® Serial Number:
Serial Numbers
Unattended Operation
The Timer-to-Close (TTC) feature, the myQ® Smartphone Control app, and myQ® Garage Door are examples of unattended close and are
to be used ONLY with sectional doors. Any device or feature that allows the door to close without being in the line of sight of the door is
considered unattended close.
myQ Remote LED Light must be installed to enable use of Timer To Close or myQ Smartphone Control of the door.
4
Introduction
Planning
Survey your area to see if any of the conditions below apply to your installation.
Depending on your requirements, additional materials may be required.
THIS DOOR OPENER IS COMPATIBLE WITH:
• Doors that use a torsion bar and springs. The torsion bar must be 1" (2.5 cm)
diameter. NOT compatible with reverse wound drums.
• 3-4" (8-12 cm) drums good for 130 kg / 230 kg with installation of The Protector
System™ (Safety IR Beams).
• Standard lift sectional doors up to 10 ft. (3.0 m) high.
• Standard lift sectional door up to 18 ft (5.5 m) wide.
• Standard lift sectional door max area up to 180 sq. ft (16.5m2).
Review or inspect proposed installation area. The door opener can be installed on the left
or right side of door. Select the side that meets the requirements listed below.
a. Must have minimum of 2.5" (6.4 cm) between the wall and the center of the torsion
bar.
b. Must have minimum of 3" (7.6 cm) between the ceiling and the center of torsion bar.
c. Must have minimum of 8.5" (21.6cm) between the side wall (or obstruction) and the
end of torsion bar.
d. The torsion bar must extend at least
1.5" (3.81 cm) past the bearing.
This may vary depending on your
installation requirements.
e. An electric outlet is required within
6ft. (1.83 m) of the installation area.
If outlet does not exist, contact a
qualified electrician.
f. Depending upon building
construction, extension brackets or
wood blocks may be needed to install
safety reversing sensors and cable
tension monitor.
g. Alternate floor mounting of the
safety reversing sensors will require
hardware (not provided).
h. Check the seal on the bottom of the
door. Any gap between the floor and
the bottom of the door must not
exceed 1/4 inch (6 mm). Otherwise,
the safety reversal system may not
work properly.
NOTE: Inspect the torsion bar while the
door is raised and lowered. It is important
that there is no noticeable movement up
and down or left and right. If the movement
is not corrected, the life of the garage door
opener will be greatly reduced.
a
b
h
c
d
e
f
g
Torsion
bar
2.5"
(6.4 cm)
3"
(7.6 cm)
Wall or
obstruction
Torsion bar
8.5"
(21.6cm)
Safety
reversing
sensor
myQ® Remote
LED Light
Automatic
door lock
Door spring
5
Before You Connect with Your Smartphone
Introduction
Monitor and control your garage door away from home using the myQ® app.
BEFORE YOU BEGIN:
You will need:
• Wi-Fi enabled smartphone, tablet or laptop
• Broadband Internet Connection
• Wi-Fi signal in the garage (2.4 Ghz, 802.11b/g/n required)
• Password for your home network (router's main account, not guest network)
TEST THE WI-FI SIGNAL STRENGTH
Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile
device in the place where your garage door opener will be installed and check the Wi-Fi
signal strength.
See page 24 to connect the garage door opener to a mobile device.
Check Signal Strength. If you see:
Wi-Fi signal is strong.
The garage door
opener will connect to
your Wi-Fi network.
Wi-Fi signal is weak.
The garage door opener may connect
to your Wi-Fi network. If not, try one
of the options below to improve the
Wi-Fi signal:
No Wi-Fi signal.
The garage door opener will not be
able to connect to your Wi-Fi network.
Try one of the options below to
improve the Wi-Fi signal:
• Move your router closer to the garage door opener to
minimize interference from walls and other objects
• Buy a Wi-Fi range extender
6
Introduction
Preparing Your Garage
Door
BEFORE YOU BEGIN:
• Disable locks.
• Remove any ropes connected to the
garage door.
Complete the following test to make sure
the garage door is balanced and is not
sticking or binding:
1. Lift the door halfway up. Release
the door. If balanced, it should stay
in place, supported entirely by its
springs.
2. Raise and lower the door to check for
binding or sticking.
If your door binds, sticks, or is out of
balance, call a trained door systems
technician.
To prevent damage to garage door and opener:
• ALWAYS disable locks BEFORE installing and operating the opener.
• ONLY operate garage door opener at 240V mains to avoid malfunction and
damage.
To prevent possible SERIOUS INJURY or DEATH:
• ALWAYS call a trained door systems technician if garage door binds, sticks, or is
out of balance. An unbalanced garage door may NOT reverse when required.
• NEVER try to loosen, move or adjust garage door, door springs, cables, pulleys,
brackets or their hardware, ALL of which are under EXTREME tension.
• Disable ALL locks and remove ALL ropes connected to garage door BEFORE
installing and operating garage door opener to avoid entanglement.
• This opener system is equipped with an unattended operation feature. The door
could move unexpectedly. NO ONE SHOULD CROSS THE PATH OF THE MOVING
DOOR.
Tools Needed
During assembly, installation and adjustment of the garage door opener, instructions will
call for hand tools as illustrated below.
Pliers
Wire Cutters
Claw Hammer
Screwdriver
Adjustable End Wrench
1/4", 5/16", and 3/8" Sockets
and Wrench with 6" Extension
Drill
Tape Measure
Stepladder
Pencil
5/32", 3/16", 5/16"
and 3/4" Drill Bits
Level
Sectional Door
SPECIFICATIONS
Volts ............................................240 Vac - 50 Hz, ONLY
Current .....................................................1.5 AMP
LED Light Current (independently powered) ........................0.2 AMPS
Power .................................................... 150 Watts
R/T 4 ...................................................... minutes
Rated Load ................................................... 10Nm
Max door height ....................up to 4.2 m (with max. door area 16.5m2)
Max door width.................... up to 5.5 m (with max. door area 16.5m2)
Max door area................................................16.5 m2
Max door weight ( 3 & 4 inch drum)...... 130 kg / 230 kg with installation of The
Protector System™ (Safety IR Beams).
Max lift under spring tension ...................................... 20 kg
7
Carton Inventory
If anything is missing, carefully check the packing material.
Introduction
Automatic Garage Door Lock Model ???
with 2-Conductor White and White/Black
Bell Wire with Connector
NOTE: Older model 24V door locks
are incompatible
2 Conductor Bell Wire
White and White/Red
Garage Door Opener
Cable Tension Monitor with
2-Conductor Green/White Bell Wires
Mounting Bracket
Collar with
Set Screws
Safety Reversing Sensor Bracket (2)
The Protector System
®
(2) Safety Reversing Sensors
(1 Sending Sensor and
1 Receiving Sensor) with
2-Conductor White and
White/Black Bell Wire attached
Safety Labels
and Literature
Battery
Hardware
Additional Items You May Need
Extension brackets (Model 041A5281-1)
or wood blocks: Depending upon garage
construction, extension brackets or wood
blocks may be needed to install the safety
reversing sensor.
Fastening hardware: Alternate floor
mounting of the safety reversing sensor
will require hardware not provided.
90˚ connector for cable conduit or flex
cable adapter: Required for permanent
wiring.
Screw #10-32 (2)
Screw 14-10x2" (4)
Handle
Rope
Screw 1/4"-20x1/2" (2)
Drywall Anchor (Screw-In) (2)
Screw 8-32x1" (2)
Screw 6ABx1-1/4" (2)
Drywall Anchor (2)
Screw 6-32x1" (2)
Carriage Bolt 1/4"-20x1/2" (2)
Wing Nut 1/4"-20 (2)
REMOTE LIGHT HARDWARE:
myQ® Remote LED Light Model 827AU
Drywall Anchor (Screw-In) (2)
Screw #6x1" (2)
Included Accessories
4-Button Premium+
Remote Control
Model E960M (2)
MyQ
®
Remote LED Light
Model 827AU
(Garage Door Opener Light)
with Hardware Bag
Automatic Garage Door Lock Model ???
with 2-Conductor White and White/Black
Bell Wire with Connector
NOTE: Older model 24V door locks
are incompatible
2 Conductor Bell Wire
White and White/Red
Garage Door Opener
Cable Tension Monitor with
2-Conductor Green/White Bell Wires
Mounting Bracket
Collar with
Set Screws
Safety Reversing Sensor Bracket (2)
The Protector System
®
(2) Safety Reversing Sensors
(1 Sending Sensor and
1 Receiving Sensor) with
2-Conductor White and
White/Black Bell Wire attached
Safety Labels
and Literature
Smart Control Panel
®
Model 880AUW
Battery
8
Set
Screws
Collar
Motor
Shaft
The garage door opener can be installed on either side of the door (see Planning section
page 4). The illustrations shown are for installation on the left side.
1. Loosen the set screws.
2. Attach collar to the garage door opener motor shaft. The side of the collar with the
larger hole should be placed on the motor shaft. Ensure that the collar is seated all
the way on motor shaft until stop is reached.
3. Position the collar so the screws are facing out and are accessible when attached to
the torsion bar.
4. Securely tighten the 2 square head set screws closest to the motor shaft by turning
the screws 1/4 - 1/2 turn after making contact with the motor shaft.
Attach the Collar to the Garage Door Opener
Assembly
1
To prevent possible SERIOUS INJURY
or DEATH, the collar MUST be properly
tightened. The door may NOT reverse
correctly or limits may be lost due to
collar slip.
Attach Mounting Bracket to Garage Door Opener
2
1. Loosely attach slotted side of mounting bracket to the same side of the garage door
opener as the collar, using screws provided.
NOTE: Do not tighten screws until instructed.
Socket Wrench
HARDWARE
Screw
#10-32 (2)
9
Wiring
1 2 3 4 5 6 7 8 9 10 1112 1314
Flasher
Contact Closure
E-Serial
Safety Sensor
Door Lock
Max Qty - 2 supported
Cable Tension Monitor
Max Qty-2 supported
Open/Stop/Close
wall station
Pin#
Function
Color
Polarity
Comment
1
E-serial push button
Green
+
For Encrypted serial communication (Wall control)
2
Push Button
Red
+
Dry contact (contact closure)
3
Ground
White
-
Wall controls (dry contact and E serial)
4
Ground
White
-
IR sensors
5
IR-Sensor
Grey
+
IR sensors
6
Green
+
7
Green
-
8
Flasher
Black/Gray
+
Flashing Light output
9
Flasher & OCS Ground
White
-
Flashing Light ground
10
Cable tension monitor
Green
+
Connection for a cable tension monitor
11
Cable tension monitor
Green
-
Connection for a cable tension monitor
12
OCS wall station - Open
Green
Open/Stop/Close wall station
13
OCS wall station -Stop
Green
Open/Stop/Close wall station
14
OCS wall station - Close
Green
Open/Stop/Close wall station
CONTROL PANEL - (located under front cover of the opener. Lift to access)
10
Set screws
(Torsion bar)
Bearing
Plate
Shaft
Collar
Torsion Bar
.25" (.6 cm) min.
space between
bearing and
shaft collar
Mounting Bracket
Screws 14-10 x 2"
Installation
HARDWARE
Position and Mount the Garage Door Opener
1
NOTE: For additional mounting options refer to the accessories on page 34.
1. Close the garage door completely.
2. Slide the garage door opener onto the end of the torsion bar. If the torsion bar is too
long or damaged, you may need to cut the torsion bar.
Ensure the collar does NOT touch the bearing.
3. Use a level to position and vertically align the garage door opener. Verify the
mounting bracket is located on a solid surface such as wood, concrete or door/flag
bracket. If installing on drywall, the mounting bracket MUST be attached to a stud.
4. When the garage door opener is properly aligned, mark the mounting bracket holes.
If necessary, tighten collar screws on the torsion bar to hold garage door opener in
place while marking holes.
NOTE: The garage door opener does not have to be flush to wall.
5. Remove the garage door opener from torsion bar. Drill 3/16 inch pilot holes at the
marked locations. Drill through metal door rail plates if necessary.
6. Slide the garage door opener back onto the torsion bar until pilot holes align with
bracket.
7. Tighten the 2 square head set screws on the torsion bar. For a hollow torsion bar,
tighten screws 3/4 - 1 full turn after making contact with the bar. For a solid shaft
torsion bar, tighten screws 1/4 - no more than 1/2 turn after making contact with
the shaft. If installing on a keyed torsion bar, DO NOT tighten the screws into the
keyway.
8. Secure the mounting bracket to the wall and to the garage door opener. Use the
14-10 x 2" screws to secure the mounting bracket to the wall.
To prevent possible SERIOUS INJURY
or DEATH:
• Concrete anchors MUST be used if
mounting bracket into masonry.
• NEVER try to loosen, move or
adjust garage door, springs,
cables, pulleys, brackets or their
hardware, ALL of which are under
EXTREME tension.
• ALWAYS call a trained door
systems technician if garage door
binds, sticks or is out of balance.
An unbalanced garage door might
NOT reverse when required.
• Garage door opener MUST be
mounted at a right angle to the
torsion bar to avoid premature
wear on the collar.
Screw
14-10 x 2" (2)
11
Attach the Emergency Release Rope and Handle
Install the Automatic Door Lock
2
3
1. Insert one end of the emergency release rope through the handle. Make sure that
“NOTICE” is right side up. Secure with an overhand knot at least 1" (2.5 cm) from
the end of the rope to prevent slipping.
2. Insert the other end of the emergency release rope through the hole in the trolley
release arm. Mount the emergency release within reach, but at least 6 feet (1.83 m)
above floor, avoiding contact with vehicles to prevent accidental release and secure
with an overhand knot.
NOTE: If it is necessary to cut the rope, heat seal the cut end with a match or lighter to
prevent unraveling.
Installation
The automatic garage door lock (model 841ANZ) is used to prevent the door from
being manually opened once the door is fully closed, see Accessories page 34
Garage Door
Opener
Emergency
Release Cable
Overhand
Knot
Overhand
Knot
Emergency
Release Handle
To prevent possible SERIOUS INJURY
or DEATH from a falling garage door:
• If possible, use emergency release
handle to disengage door ONLY when
garage door is CLOSED. Weak or
broken springs or unbalanced door
could result in an open door falling
rapidly and/or unexpectedly.
• NEVER use emergency release handle
unless garage doorway is clear of
persons and obstructions.
HARDWARE
Screw 1/4"20x1/2" (2)
Rope
Handle
HARDWARE
10 feet (3.05 m)
max.
3" (7.6 cm)
Door Track
Roller
Lock
Template
1
2
3
4
5
6
NOTE: Older model 24 V door locks are
incompatible.
1. The lock must be mounted within
10 ft. (3.05m) of door opener If
possible, mount on same side as
door opener. The third roller from the
bottom is ideal for most installations.
2. Ensure rail surface is clean and attach
the lock template to the track so
that the bolt hole is approximately 3"
(7.6cm) from the center of a door
roller.
3. Drill holes as marked on the template.
4. Fasten automatic door lock to
the outside of the door track with
hardware provided.
5. Run bell wire up wall to door opener.
Use insulated staples to secure wire
in several places. Insert wire through
the bottom of the door opener.
6. Plug the connector into either plug in
the door opener.
A secondary door lock can be installed on
the opposite side of the door following the
instructions above.
Loading...