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Meridian Audio M3900 User Manual

Meridian 1
M3900 Series Meridian Digital Telephones
Description, Installation and Administration
Document Number: 553-3001-216 Document Release: Standard 5.00 Date: January 2002
Year Publish FCC TM
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense.
SL-1 and Meridian 1 are trademarks of Nortel Networks.
4
Page 3 of 174

Revision history

January 2002
Standard 5.00. Up-issued to include content for Meridian 1 Release 25.40 and M3900 Phase III.
April 2000
Standard 4.00. This is a global document and is up-issued for X11 Release
25.0x. Document changes include removal of: redundant content; references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases.
August 1999
Standard 3.00.
August 1999
June 1999
M3900 Series Meridian Digital Telephones Description, Installation and Administration
Standard 2.00.
Standard 1.00.
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553-3001-216 Standard 5.00 January 2002
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Contents

About this document . . . . . . . . . . . . . . . . . . . . . . . 11
Relateddocuments ........................................ 11
Functional description . . . . . . . . . . . . . . . . . . . . . . 13
Contents ................................................ 13
Referencelist ............................................ 14
Overview ............................................... 14
Enhancements for X11 Release 25 and X11 Release 25.40 . . . . . . . . 15
FullDuplexHandsfree .................................. 16
System-InitiatedLanguageSelection ....................... 17
CallForwardEnhancementforM3900sets .................. 18
31-DigitDialing........................................ 18
Context Sensitive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CallersList ......................................... 20
RedialList.......................................... 20
PauseinDialingString .................................. 21
SpecialCharacterSupport ................................ 22
M3900HeadsetStateSupport ............................. 22
Set-to-SetMessaging.................................... 22
One-Button Feature Access to Corporate Directory . . . . . . . . . . . . 25
CorporateDirectorySearchEnhancement ................... 26
OperatingparametersfortheCorporateDirectory........... 27
VirtualOffice.......................................... 27
ClearingoftheDirectoryServicesPassword ............... 28
ClearingoftheCallersListandRedialList ................ 28
AutomaticLogoutforVirtualOffice ..................... 29
SpeedCallforVirtualOffice ........................... 29
M3900 Series Meridian Digital Telephones Description, Installation and Administration
Page 6 of 174 Contents
Display-basedExpansionModule ......................... 30
FlashDownload ....................................... 30
System-InitiatedLanguageDownload ...................... 30
Set-to-SetMessaging ................................... 30
Languageselectionduringsoftwareinstallation............... 31
Generalfeatures .......................................... 31
Featurekeys .......................................... 32
M3901EntryTelephone ................................. 36
M3902BasicTelephone ................................. 37
M3903EnhancedTelephone ............................. 38
M3904ProfessionalTelephone ........................... 40
M3905CallCenterTelephone ............................ 42
Hardwareoptions .......................... 45
Contents ................................................ 45
Description .............................................. 46
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . . . . 47
AlternatekeycapsfortheM3905 ............................ 48
AnalogTerminalAdapter(ATA) ............................ 49
ComputerTelephonyIntegrationAdapter(CTIA) ............... 49
Telephone Application Programming Interface
(TAPI)software .......................................... 49
Personal Directory PC Utility Software . . . . . . . . . . . . . . . . . . . . . . . . 50
Personal Directory PC Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
ExpansionModules ....................................... 51
Display-basedExpansionModule ......................... 51
Key-basedExpansionModule ............................ 51
ExternalAlerterandRecordingInterface ...................... 51
OperatingparametersforVirtualoffice ................... 29
PersonalDirectory ................................... 32
Programmable Line/Feature Keys (self-labeled) . . . . . . . . . . . . 35
SoftKeys(self-labeled) ............................... 35
ProgrammableFeatures ............................... 35
Forfeaturekeyassignmentinformationsee: ............... 36
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Contents Page7of174
Handset option for the M3905 Call Center Telephone . . . . . . . . . . . . 52
Headsetoptions .......................................... 52
TelephoneWallMountKit ................................. 52
FullDuplexHandsfree ..................................... 52
Configure the M3900 Series Meridian
Digital Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Contents ................................................ 55
Referencelist ............................................ 56
Description .............................................. 56
Configure the M3901, M3902, M3903, M3904,
andM3905telephone ...................................... 57
Tasksummarylist ...................................... 60
ConfigureforCorporateDirectoryandSet-to-Set ................ 65
Messaging............................................... 66
To clear or reset a Directory Password for
theM3900Seriestelephone .............................. 66
ConfiguretheVirtualOfficeFlexibleFeatureCodes ............. 67
PrintalistorcountofVirtualOfficetelephones ................. 68
ConfiguretheVirtualOfficePhantomloop ..................... 68
PrintdataforVirtualandHostTerminals ...................... 69
Print M3900 firmware versions found on the system disk . . . . . . . . . . 69
Configure parameters for System-wide Flash Download . . . . . . . . . . 70
Configure parameters for the Full Duplex Handsfree (FDHF) functionality 72
Commands in LD 32 to support the Flash Download feature . . . . . . . 73
M3900Serieskeydescriptions .............................. 74
M3901keydescriptions ................................. 74
M3902keydescriptions ................................. 76
M3903keydescriptions ................................. 77
M3904keydescriptions ................................. 80
M3905keydescriptions ................................. 83
M3900 Series Meridian Digital Telephones Description, Installation and Administration
Page 8 of 174 Contents
Installation................................ 87
Contents ................................................ 87
To install the M3900 Series Meridian Digital Telephones . . . . . . . 88
Telephonepositions .................................... 88
Towallmountthetelephone.............................. 89
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . 89
Accessory keying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
ToinstalltheAnalogTerminalAdapter ..................... 91
ToinstallPersonalDirectoryPCUtilitysoftware ............. 94
ToinstalltheKey-basedExpansionModuleAccessory ........ 95
ToinstalltheDisplay-basedExpansionModule .............. 98
To install the handset option for the M3905
CallCenterTelephone .................................. 99
Headsetoptions ........................................ 101
ToinstallalternatekeycapsfortheM3905 .................. 101
ToinstalltheFDHFcartridge ............................. 102
Environmental and safety considerations . . . . . . 105
Contents ................................................ 105
Referencelist ............................................ 105
Temperatureandhumidity.................................. 106
Safety and Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . 107
Headsetconsiderations .................................... 108
Lineengineering ......................................... 109
M3900setpowerconsumption .............................. 109
Contents ................................................ 111
Featureoverview ......................................... 113
FlashDownloadProcedureoverview ......................... 114
Determiningsoftware,M3900PSWV,orfirmwareversions ....... 121
X11softwareversions................................... 121
M3900languagePSWVversions .......................... 121
M3900firmwareversions ................................ 122
ToinstalltheSingleKBAFootstand ..................... 97
ToinstalltheExpansionKBAFootstand.................. 98
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Contents Page9of174
DetailedFlashDownloadprocedure:.......................... 123
Procedurenotes: ..................................... 128
Overlay97 .............................................. 128
Overlay32 .............................................. 131
Single-SetFlashDownload ............................... 131
System-wideFlashDownload ............................. 132
PrintFirmwareVersionsonM3900Sets ....................... 134
QueryDiskFirmwareVersions .............................. 135
FlashDownloadadvisements ................................ 138
PSDLInstallationProcedure ................................ 142
InstallationproceduresforOptions61C,81,and81C .......... 142
Performadatadump ...................................... 143
STATthehardware ....................................... 144
SplittheCores ........................................... 144
InstallsoftwareonCore/Net1 ............................... 145
SwitchcallprocessingtoCore/Net1 ......................... 147
TestCore/Net1 .......................................... 148
InstallsoftwareonCore/Net0 ............................... 148
Exitingsplitmode ........................................ 150
Synchronizetheharddisks.................................. 152
Performadatadump ...................................... 152
InstallprocedureforOption51C ............................. 153
Performadatadump ...................................... 153
STATthehardware ....................................... 154
InstallPSDLFile ......................................... 154
TestCallProcessing ....................................... 155
Completetheupgrade...................................... 156
Installation procedure for Option 11C and Option 11 Mini . . . . . . . . . 156
InstallProceduresfor81CPentiumIICallProcessor ............. 158
Performadatadump ...................................... 159
STATthehardware ....................................... 160
M3900 Series Meridian Digital Telephones Description, Installation and Administration
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CheckthatCore0isactive ................................. 160
SplittheCores ........................................... 160
InstallPSDLfileonCore/Net1.............................. 161
SwitchcallprocessingtoCore/Net1.......................... 162
TestCore/Net1 .......................................... 163
Exitingsplitmode ........................................ 165
TestCore/Net1andCore/Net0 ............................. 165
Performadatadump ...................................... 165
Commands for System wide Flash Download of M3900 sets . . . . . . . 166
Listofterms .............................. 171
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About this document

This document applies to Meridian 1 Internet Enabled systems.
This document is a global document. Contact your system supplier or your Nortel Networks representative to verify that the hardware and software described is supported in your area.
This document introduces the M3900 Series Meridian Digital Telephones and provides the user with description, installation, and administration information for the M3900 Series telephones.

Related documents

Refer to the following documents for additional information:
• Digital Telephone Line Engineering (553-2201-180)
• Spares Planning (553-3001-153)
• Equipment Identification (553-3001-154)
• Line Cards: Description (553-3001-105)
• Features and Services (553-3001-306)
• Administration (553-3001-311)
• System Messages Guide (553-3001-411)
• Maintenance (553-3001-511)
M3900 Series Meridian Digital Telephones Description, Installation and Administration
Page 12 of 174 About this document
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Functional description

Contents

The following are the topics in this section:
Referencelist ............................................ 14
Overview ............................................... 14
Enhancements for X11 Release 25 and X11 Release 25.40 . . . . . . . . 15
FullDuplexHandsfree .................................. 16
System-InitiatedLanguageSelection ....................... 17
CallForwardEnhancementforM3900sets .................. 18
31-DigitDialing........................................ 18
Context Sensitive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
PauseinDialingString .................................. 21
SpecialCharacterSupport ................................ 22
M3900HeadsetStateSupport ............................. 22
Set-to-SetMessaging.................................... 22
One-Button Feature Access to Corporate Directory . . . . . . . . . . . . 25
CorporateDirectorySearchEnhancement ................... 26
VirtualOffice.......................................... 27
Display-basedExpansionModule .......................... 30
FlashDownload........................................ 30
System-InitiatedLanguageDownload ...................... 30
Set-to-SetMessaging.................................... 30
Languageselectionduringsoftwareinstallation ............... 31
Generalfeatures .......................................... 31
Featurekeys........................................... 32
M3901EntryTelephone ................................. 36
M3902BasicTelephone ................................. 37
M3900 Series Meridian Digital Telephones Description, Installation and Administration
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M3903EnhancedTelephone ............................. 38
M3904ProfessionalTelephone ........................... 40
M3905CallCenterTelephone ............................ 42

Reference list

The following are the references in this section:
• Software Conversion Procedures (553-2001-320)

Overview

M3900 telephones communicate with the Meridian 1 through digital transmission over standard twisted pair wiring. M3900 telephones can interface with all versions of the Intelligent Peripheral Equipment (IPE) Digital Line Card (DLC). The DLC supports 16 voice ports and 16 data ports. The system software assigns a Terminal Number (TN) to each port in the system.
Note: M3900 Series telephones are not supported by the Enhanced Peripheral Equipment (EPE) based Digital Line Card.
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Functional description Page 15 of 174

Enhancements for X11 Release 25 and X11 Release 25.40

The following enhancements to the M3900 Series telephones are introduced with X11 Release 25:
• Context Sensitive Soft Keys (M3903 and M3904)
• Set-to-Set Messaging (M3903 and M3904)
• Corporate Directory (M3903 and M3904)
• Virtual Office (M3903 and M3904)
• Support for the Display-based Expansion Module accessory (M3904)
• Flash Download of firmware to M3902, M3903, M3904 and M3905 telephones
• Language selection, during software installation, for M3900 Series telephone displays
The following enhancements to the M3900 Series telephones are introduced with X11 Release 25.40 (M3900 Phase III):
• Full Duplex Handsfree (M3904 Phase III)
• System-Initiated Language Selection (M3902, M3903, M3904, and M3905)
• Call Forward Enhancements (M3903, M3904, and M3905)
• 31-digit dialing (M3902, M3903, M3904, and M3905)
• Callers List soft key (M3903, M3904, and M3905)
• Redial List soft key (M3903, M3904, and M3905)
• Pause in Dialing String (M3902, M3903, M3904, and M3905)
• Special Character Support (M3902, M3903, M3904, and M3905)
• Headset State Support (M3903, M3904, and M3905)
• Set to Set Messaging Enhancements (M3903, M3904, and M3905)
• One-button Feature Access to Corporate Directory (M3903, M3904, and M3905)
• Corporate Directory Search Enhancement (M3903, M3904, and M3905)
M3900 Series Meridian Digital Telephones Description, Installation and Administration
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• Virtual Office Enhancements (M3903 and M3904)
• Virtual Office Clearing of the Callers List and Redial List (M3903 and M3904)
• Context Sensitive Soft Keys (M3905)
• Automatic Logout for Virtual Office
• Speed Call for Virtual Office
• System-Initiated Language Download
• Set-to-Set Messaging Enhancements
• Personal Directory fixed feature key

Full Duplex Handsfree

The Full Duplex Handsfree (FDHF) functionality allows simultaneous two-way communication during a handsfree call. For Full Duplex Handsfree functionality, you require an M3904 Phase III set equipped with an FDHF cartridge.
Refer to “Full Duplex Handsfree” on page 52 for information on the FDHF hardware requirements.
The receive audio level is attenuated during the FDHF mode while both parties are speaking. Therefore, fluctuations in the receive volume can occur during the FDHF call.
During a call, the FDHF cartridge can be inserted or removed from the ACM without interrupting an established call. If the FDHF cartridge is removed, half-duplex operation is restored.
553-3001-216 Standard 5.00 January 2002
Tabl e 1 FDHF Interoperability
External Alerter and Recording Interface
Functional description Page 17 of 174
Table 1 shows FDHF interoperability with other M3900 cartridges.
CTIA ATA PC Utility
FDHF YES
See Note below
Note: FDHF works with the External Alerter and Recording Interface functionality; however, FDHF does not work with the External Alerter and Recording Interface when a recording device is connected.
YES NO YES
To initiate Full Duplex Handsfree functionality, follow the existing steps for Handsfree operation in the M3901, M3902, M3903, and M3904 User Guide.

System-Initiated Language Selection

With the System-Initiated Language Selection feature, the system administrator can define a default language on a customer basis for M3902, M3903, M3904, and M3905 sets. The default language defined by the system administrator applies to all new M3900 sets configured for the customer group.
When the system administrator configures a new M3900 set, the default language is sent to the set as part of the key map download. If necessary, the system administrator can override the system default.
Note: If the system administrator overrides the system default, it only affects the language on the set; it does not affect the system default.
If the user changes the default language for their set, the new language selection is uploaded to the Meridian 1 system. The new language selection overrides the language configured for the Terminal Number (TN).
This functionality allows Virtual Office workers to store their language selection on the Meridian 1 system. When the virtual worker logs in to a host set, the language selection changes to the language defined for the virtual worker.
M3900 Series Meridian Digital Telephones Description, Installation and Administration
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Call Forward Enhancement for M3900 sets

The Call Forward Enhancement feature modifies the method for activating Call Forward on M3903, M3904, and M3905 sets.
To forward your calls or change the previously stored Call Forward number, perform the following steps:
1 Press the Forward key.
The previously stored Call Forward number appears, if one exists.
2 If you want to keep the previously stored Call Forward number, press
Done.
If you want to enter a new Call Forward number, go to Step 3.
3 Enter the new Call Forward number.
When you start to enter the new number, the initial Call Forward number automatically deletes.
Note 1: You can use the Delete key to delete each digit in the Call Forward number shown. To edit the number, use the Left or Right Navigation keys to move the cursor.
Note 2: A Cancel key also appears. Press the Cancel key to exit without changing the previously stored Call Forward number.
4 Press Done.

31-Digit Dialing

With the 31-Digit Dialing feature, M3900 display screens accommodate dialing strings of up to 31 digits. This allows the screens to fully display long dialing strings, such as Calling Card numbers and access codes.
The M3902 set has a one-line display. Use the Left/Right Navigation keys to scroll through the digits on the line.
M3903, M3904, and M3905 display screens accommodate 24 characters on each line. For dialing strings greater than 24 characters, the number automatically wraps to the second line.
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Functional description Page 19 of 174
Table 2 lists the features that support 31-Digit Dialing on M3902, M3903, M3904, and M3905 sets.
Tabl e 2 Features that support 31-Digit Dialing
M3902 M3903 M3904 M3905
Personal Directory
Call Log X X X
Redial X X X
Predial X X X X

Context Sensitive Soft Keys

The four keys immediately below the display on the M3903, M3904, and M3905 telephones are referred to as Soft Keys. The function or features accessed by these keys varies depending on:
• the features configured for the telephone
• whether the phone is on-hook, off-hook, or on a call
• whether the Options List, Directory/Log, or Applications are in use
With Context Sensitive Soft Keys, only the features that are applicable and configured for your telephone appear on the soft labels above these keys.
For example, while you are on a call, you may have access, via the Soft Keys, to features such as Transfer and Conference. You will not, however, have access to Forward since you do not forward your telephone while on a call.
XX
The following features can be accessed through the Context Sensitive Soft Keys:
• Call Log (Callers List)
• Call Log (Redial List)
• Call Transfer (TRN)
• 6 Party Conference (AO6)/3 Party Conference (AO3)
M3900 Series Meridian Digital Telephones Description, Installation and Administration
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• Call Forward (CFW)
•RingAgain(RGA)
• Call P ark (PRK)
• Ringing Number Pickup (RNP)
• Speed Call (SCU/SCC/SSU/SSC)
• Privacy Release (PRS)
• Charge Account (CHG)
• Calling Party Number (CPN)
Callers List
M3900 Phase III introduces a Callers List soft key for M3903, M3904, and M3905 sets. Press either the soft key or the programmable feature key to go directly to the new callers in the list.
Note: If there are no new callers in your Callers List, when you press the Callers List soft key or programmable feature key, you go directly to the old Callers List.
The default soft key assignment for the Callers List is 27. However, if the system administrator configures a Callers List programmable feature key, the Callers List soft key is automatically removed. If necessary, the system administrator can add the soft key back on the predefined soft key number.
Password protection applies to One-Button Feature Access to the Callers List. If the password is enabled, when you press the Callers List soft key, a prompt appears requesting password entry. Once you enter the correct password, you can access the “new” Callers List.
Redial List
M3900 Phase III introduces a Redial soft key for M3903, M3904, and M3905 sets. Press either the soft key or the programmable feature key to go directly to the Redial List.
The default soft key assignment for the Redial List is 28. However, if the system administrator configures a Redial List programmable feature key, the Redial List soft key is automatically removed. If necessary, the system administrator can add the soft key back on the predefined soft key number.
553-3001-216 Standard 5.00 January 2002
Password protection applies to One-Button Feature Access to the Redial List. If the password is enabled, when you press the Redial List soft key, a prompt appears requesting password entry. Once you enter the correct password, you can access the Redial List.

Pause in Dialing String

With M3900 Phase III, M3902, M3903, M3904, and M3905 sets support a pause in dialing. This pause is often required when a user dials remote devices, such as answering machines, Interactive Voice Response (IVR) systems, auto attendants, and tandem switches.
The Pause feature enters a 1.5-second delay in a dialing sequence. The user can add the delay while programming or editing an entry in the Personal Directory, Callers List, Redial List, and Predial List.
This feature introduces a Pause soft key. To enter a Pause in the dialing string while editing a number, press the Pause soft key. A Pause place marker appears in the dialing string. The place marker appears as two parallel bars, and takes up one space in the dialing string.
Note: You can enter multiple pauses for longer delays.
Figure 1 Example of the Pause place marker in a dialing string
Functional description Page 21 of 174
5065512233*70
553-A0102
M3900 Series Meridian Digital Telephones Description, Installation and Administration
Page 22 of 174 Functional description

Special Character Support

With M3900 Phase III, M3902, M3903, M3904, and M3905 sets support all special characters found on a PC keyboard. Special character support allows a user to input special characters when using the edit mode in the Personal Directory and Set-to-Set Messaging. For example, a user can enter a name with an accent in their Personal Directory (for example, Josée).
Special Character Support also supports “Change feature key labels” in the Options menu.
The special character set includes all characters from the extended portion of the ASCII character set. The extended ASCII character set that supports the set’s current language is the character set appears in the edit mode. The special character set contains up to 130 characters. It is displayed in six lines with 24 characters on each line. Use the navigation keys to scroll through the list or to move through an individual 24-character line.
The special character set does not include upper- and lower-case letters or numerals. Use the keypad of the set to define these characters.

M3900 Headset State Support

The M3903, M3904, and M3905 sets support the use of a headset. With M3900 Phase III, for the headset to operate, the system administrator no longer has to set the Class of Service to Handsfree Allowed (HFA) in LD 11.

Set-to-Set Messaging

The Set-to-Set Messaging feature provides a visual message from one M3900 telephone to another M3900 telephone when a user makes a call to that telephone. The user on an M3903, M3904, or M3905 set enters the Set-to-Set message text at the telephone. Set-to-Set Messaging is accessed through the Applications Key.
The maximum length for Set-to-Set message text is 24 characters (one line of the set display).
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Functional description Page 23 of 174
Table 3 Sample of Message Text
OUT TO LUNCH
BACK TO WORK: 4 Dec 99
BACK TO OFFICE: Jan 00
WILL REPLY AFTER 1 PM
BACK @ 4:00 PM
NOT IN TODAY
RETURN SOON -- 8:10 AM
GONE FOR THE DAY
The user can have only one Set-to-Set message on their telephone at a time. To activate Set-to-Set Messaging, the user must first define a message. If password protection is active for the M3900, it also applies to Set-to-Set Messaging.
If the Multiple Appearance Redirection Prime (MARP) feature is active, then MARP determines which DNs receive the Set-to-Set message. If MARP is not active, then Multiple Appearance Directory Number (MADN) determines which DNs configured on the telephone receive the Set-to-Set message.
To use Set-to-Set Messaging the M3903 or M3904 telephone must have:
• the Set-to-Set feature Class of Service enabled in LD 11
• a Set-to-Set message text created
• the Set-to-Set Messaging feature enabled
When Set-to-Set Messaging is active, the caller hears an audible tone and the Set-to-Set Message appears on their display. The caller then hears ringback and the call goes to voice messaging. If the called set is busy, a call waiting tone is heard by the called party.
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Set-to-Set Messaging Enhancements for Phase III sets allow the system administrator to predefine ten messages for the M3903, M3904, and M3905 sets. The telephone user can select one of the messages as their set-to-set message. The telephone user can also edit a message before selecting it as their set-to-set message.
When the system administrator chooses the system-initiated language for the M3900 sets, the list of ten predefined set-to-set messages for that language is loaded into memory from the hard disk.
When the predefined messages are in memory, the system administrator can customize them for a particular customer group.
Note: Each customer group on the Meridian 1 system can have its own default language and list of predefined set-to-set messages for its end users.
When a set has Set-to-Set Messaging Allowed (STSA) Class of Service defined, the user can select and edit any of the ten messages listed in Table 3. However, only one of the messages is stored as the user’s set-to-set message.
The user presses the Up and Down navigation keys to scroll through the list of predefined messages. When scrolling down, the list wraps from message ten to message one. When scrolling up, the list wraps from message one to message ten.
Tabl e 4 Predefined set-to-set messages
Message # Message
1 Please leave message
2 Backtowork
3 In a meeting
4 On a conference call
5Atlunch
6 Busy, call
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Functional description Page 25 of 174
Message # Message
7 Out of the office today
8 On a business trip
9 Project deadline today
10 Will reply after
With M3900 Phase III, the Set-to-Set Messaging screen has three soft keys. The ON/OFF key toggles the Set-to-Set Messaging feature on or off. The ON/OFF key only appears if the currently displayed message is saved. The Edit key allows the user to customize the message displayed on the screen. The Select soft key appears only if the currently displayed message is not saved. When pressed, this soft key selects the currently displayed message as the set-to-set message to be stored.
Set-to-Set Messaging Enhancements introduces a Message (Msg) field. This field contains either the number of the displayed message or the word “Saved”. The system saves only one message. A message is saved when the user does one of the following:
• highlights a message and then presses Select
• edits a message and then presses Done
Note: When the user performs one of the above, the new message overrides any previously saved messages.
When the user edits a message, the modified message is displayed when the user scrolls through the list. However, if the user then edits another message, that message replaces the previously modified message.

One-Button Feature Access to Corporate Directory

With One-Button Feature Access, users have more direct access to the Corporate Directory.
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Press the Applications key to access the corporate Directory on M3903, M3904, and M3905 sets. With M3900 Phase III, you do not have to press the Select key after pressing the Applications key. Once you press the Applications key, you can immediately begin a search using the dial pad keys, provided that Corporate Directory was highlighted in the Applications selection list.

Corporate Directory Search Enhancement

With M3900 Phase III, the Corporate Directory Search Enhancement introduces the Resume soft key to the Corporate Directory screens of the M3903, M3904, and M3905 sets. The Resume key allows you to return to the Corporate Directory Find screen to enter additional characters and to continue your search without starting over from the beginning.
The Resume key appears on the following Corporate Directory screens:
• List view
•Cardview
• No matches found
When you press the Resume soft key, the Corporate Directory Find screen returns with the information that you previously entered. The cursor is placed after the last letter that you entered. You can enter additional letters and then press the Done soft key. This brings you to a new point in the directory.
The M3903, M3904, and M3905 telephones provide access from the telephone to a corporate wide directory. The Corporate Directory is accessed through the Applications Key. The Corporate Directory allows:
• users to search by name
• a user to view additional information on each entry
• the user to dial from the Corporate Directory
• the user to copy and paste an entry into the Personal Directory (M3904 and M3905)
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• an alphabetical listing of entries by using the last names (system generated)
Note: When names are copied to the Personal Directory (M3904 and M3905), the names are listed by first name.
• the system administrator to configure Meridian Administration Tools (MAT) to download the directory database manually or automatically to the system
Operating parameters for the Corporate Directory
The user must have an M3903, M3904, or M3905 telephone to support the Corporate Directory feature. To access the Corporate Directory from the telephone, the user must have the Corporate Directory Class of Service enabled.
When the Corporate Directory is being updated with new data, the user cannot access the Corporate Directory. The user exits the Corporate Directory by pressing the Quit Key or the Applications Key.
The MAT or Optivity Telephony Manager (OTM) Corporate Directory utility gathers data from the MAT or OTM databases and downloads it to the Meridian 1 system. To use the Corporate Directory utility, MAT 6.6 or OTM 1.0 or later must be installed. For Release 25.40, OTM must be used.

Virtual Office

The Virtual Office feature allows users to log in to a designated M3903 or M3904 telephone and use their individual telephone configurations at that telephone. The calls to the user’s primary DN are routed to the Virtual Office Host Terminal where the Virtual Office Worker is logged in.
The Host Terminal is the physical telephone that a user can use to log in as a Virtual Office worker. Both the M3903 and M3904 can be configured as Host Terminals; however, a Virtual Office Worker is required to login to a Host Terminal that matches their Virtual Terminal set type. For example, when the Virtual Terminal of a Virtual Office Worker is configured as an M3904, the login process is blocked if they attempt to login to an M3903 Host Terminal.
The Virtual Terminal is a set of features configured for a user and defined on a phantom loop. There is no permanent physical telephone associated with a Virtual Terminal.
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The Virtual Office recognizes all system configuration related to the Virtual Office Worker. The Virtual Office feature operates on stand-alone Meridian 1 systems only.
Only one active session per user login ID is allowed at one time in the system. The Virtual Office Worker is identified by their primary DN, which cannot be used as the primary DN for any other set, virtual or physical, in the system. Use the Station Control Password (SCPW, configured in overlay 11), to validate the login.
Nortel Networks recommends that the Host Terminal have at least internal call and emergency call (911 in North America) capability.
Clearing of the Directory Services Password
With M3900 Phase III, the Meridian 1 system clears the Directory Services password when a virtual office worker logs in or out of an M3903 or M3904 Host set. The system administrator configures this functionality by defining Class of Service as Erase List Allowed (ELA) in Overlay 11 for the M3903 or M3904 Virtual set.
This Clearing of Password functionality allows multiple virtual workers, using the same host set, to have access to password-protected features if one of the users sets the password and does not turn it off when they log out.
Clearing of the Callers List and Redial List
With M3900 Phase III, the Meridian 1 system clears the Redial and Callers lists when a virtual office worker logs in or out of an M3903 or M3904 Host set. The system administrator configures this functionality by defining Class of Service as Erase List Allowed (ELA) in Overlay 11 for the M3903 or M3904 Virtual set. When the ELA Class of Service is defined, the Callers List and Redial List are automatically cleared when the virtual worker logs in or out.
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Automatic Logout for Virtual Office
M3900 Phase III introduces automatic logout for virtual workers. If a virtual worker, who is already logged on to Set A, tries to log on to Set B, the system automatically logs the virtual worker off Set A and logs them on to Set B (provided that the virtual worker enters the correct login password). The system administrator enables this functionality in Overlay 15 at the Virtual Office Automatic Logout (VO_ALO) prompt.
The system administrator can also define a time at which all virtual terminals are automatically logged out. The system administrator configures the automatic logout time at the Virtual Office Automatic Logout Time (VO_ALOHR) prompt in Overlay 15.
If the set is busy at the automatic logout time (for example, if the virtual worker is using Corporate Directory or Set-to-Set Messaging), it is not logged out until it becomes idle.
Note: If a user logs in to a virtual set after automatic logout, the set does not automatically log out a second time.
SpeedCallforVirtualOffice
With M3900 Phase III, M3900 sets support Speed Call (SCU/SCC) and System Speed Call (SSU only) on Virtual Terminal Numbers.
Operating parameters for Virtual office
The Virtual Terminal Prime DN cannot be a Primary DN on another terminal.
The Virtual Terminal Prime DN (user A) can be the secondary DN of another Virtual Terminal (user B).
If both user A and user B are logged in, a call to user A’s Primary DN can be answered by user B’s Secondary DN.
If virtual user A logs out, user B logs in, and a user calls the Primary DN of set A, the scenarios are as follows:
• If user A has Call Forward configured before logout, the call is forwarded.
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• If user A does not have Call Forward configured, but has the default Call Forward (DCFW) configured, the call is forwarded to that DN (the DN can be Meridian Mail).
• If neither of the above two scenarios apply, the caller receives overflow tone.

Display-based Expansion Module

The Display-based Expansion Module is an accessory that provides a single strip of eight additional keys for the M3904 and M3905 telephones. The user presses the Page Key on the Display-based Expansion Module to access three different layers of keys. A single Display-based Expansion Module can be configured to provide up to 24 soft-labeled programmable feature or DN keys (eight keys on each of the three layers).

Flash Download

Flash Download provides the ability to download a new version of firmware from the Meridian 1 to a single M3900 Series telephone, or to a range of M3900 Series telephones. For X11 Release 25, this feature is applicable to M3902, M3903, M3904, and M3905 telephones. Flash Download enables firmware upgrades without the necessity of replacing the telephones in the field, thereby “future-proofing” the M3900 Series telephones.

System-Initiated Language Download

For the initial system-initiated language download, if the system administrator chooses a language that is not supported by one of the sets, the language selection remains at the default (English). When the system administrator chooses an unsupported language, an error message appears on the TTY.

Set-to-Set Messaging

If the system administrator chooses a language and the file containing the ten predefined messages for that language cannot be found on the hard disk, the list of messages stored in memory will be completely blank. The system administrator can still create a list of customized messages in the same manner as if they were only modifying one or two of the predefined messages.
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