Page 1
NORTEL
NORSTAR
b*bbb*bb*bbb..................b.*~
Compact DR5
Prime Telephone
User Card
Page 2
What is a Prime
Telephone?
A Prime Telephone can be any Meridian Norstar* telephone that has been
assigned to provide a backup answering service for incoming external calls.
An external call rings at a Prime Telephone when the call is not answered at
any other Norstar telephones with that call’s line appearance.
A Prime
l
l
l
Telephone can be any one of the following:
any Norstar telephone
an M7310 telephone with a Busy Lamp Field (BLF)
an M7324 telephone with Central Answering Position (CAP) modules.
Your role in
operating a Prime
Telephone
As the assigned Prime Telephone operator, you are responsible for
answering unanswered external calls. You are alerted to these calls when
your telephone display shows you a descriptive message, the line indicator b
flashes, and the call rings.
After answering a call, you may take a message or redirect the call to another
telephone.
Who assigns the
Check with your System Coordinator to determine which external lines have
external lines for my been assigned for backup answering and which of those lines ring at your
Prime Telephone?
Prime Telephone. To help you do your job well, your Coordinator should
provide a list of names and numbers associated with each internal telephone
and external line, and a list of System Speed Dial names and numbers. Your
Coordinator can also tell you which features have been assigned to your
telephone.
* Meridian and Norstar are trademarks of Northern Telecom
Page 3
When do I answer a
call?
You answer a call if:
- someone within the system calls you. You hear the Norstar internal ring
(two quick rings followed by a longer pause), and an indicator F flashes
beside one of your telephone’s Intercom buttons.
- an external call comes directly to your Prime Telephone. You hear the
external ring, and an indicator F flashes beside one of your telephone’s
external line buttons.
- a call is redirected to your Prime Telephone from somewhere else within the
system. You hear an internal ring, an external ring, or the Camp-On tone
(two quick beeps), and you see a message on the display of your telephone.
Me: You do not answer the call if your Prime Telephone does not ring.
How do I answer a
call?
Handling more than
one call at once
If you want a line to be automatically selected:
1. Pick up the receiver or press lHandsfree] (if assigned).
OR
If you want to manually answer a line:
1. Press the line button with a slow flashing indicator F.
2. Pick up the receiver if you want the Handsfree microphone OFF.
Note: A fast flashing indicator F shows that a line is on hold.
When you have more than one call arriving at your telephone, the Call
Queuing feature allows you to answer each of the waiting calls by
automatically selecting the next call for you.
Use Call Queuing when you are on a call and a new call alerts you by ringing
at your telephone, or by sending Call Queuing tones.
1. Pick up the receiver to answer the first call.
2. Press 1-J FJ
The call you were on is automatically put on hold and the new call is
answered.
3. To return to a previous call:
Press the external line button of the call on hold.
4. Continue to answer incoming calls.
Press m when you are finished with the call you are on.
5.
q q
or the Call Queuing button if programmed.
Page 4
Redirecting calls
using display
messages
The display messages which appear on your Prime Telephone for redirected
internal calls should help you to understand why those calls were passed to
your Prime Telephone. This information is useful when you need to decide
what to do with the call once it has been answered.
The following table lists some example display messages that could appear on
a Prime Telephone when you receive redirected calls:
Held br KRREN
JOHN Dt4D
Karen holds a call for too long.
The call you transferred is returned to you
because the telephone is in Do Not Disturb
mode.
DRT Line02
Delayed Ring Transfer redirects an
unanswered call on line 02.
Line01 to prime
Line03)JRNET
A call on line 01 cannot ring elsewhere.
A call on line 03 was forwarded or routed to
Janet, but was not answered.
Line04 call back
A transferred, camped, or parked call on
line 04 was returned to the originator using
the Callback feature, but was not answered.
The Held Line Reminder message
periodically after the first message
On ho1 d: LINENRM
Hcl d br KRREN
appears. This
is repeated
message is accompanied by the same tone used with the Camp-On feature
(two quick beeps).
The Held Line Reminder message only shows the line name of one held call. If
there is more than one call on hold, the line name of the oldest held call is
shown. When you retrieve the oldest held call and then end that call by
hanging up or putting it on hold, the display will change to show the next
oldest held call, if any.
Note: If your KSU has an earlier system version, the Held Line Reminder
message Will be
He1 d cdl 1.
Page 5
Your options
You have just answered a call for someone else. What do you do next?
You can:
Transfer the call to another telephone within or outside of the Norstar system.
OR
Camp the call on another Norstar telephone.
OR
Park the call and page someone to pick it up.
OR
Take a message.
Transferring the
active call
To another Norstar telephone:
1, Check whether the telephone to which you want to transfer is already busy:
- Is there an indicator F beside the Internal Autodial button for the other
telephone?
- If you have a BLF, is the indicator ON for the other telephone?
2. Transfer the call using one of these four methods:
*Transfer with Announcement - you first talk on the telephone to the
person to whom you want to transfer the call.
l
Transfer without Announcement - you immediately transfer the call after
talking to the caller.
l
Establish a conference call.
l
Transfer using hold.
Do not forget that you can use programmed Autodial buttons on your Norstar
telephone and CAP module (if installed) to select a Norstar telephone.
To a telephone outside the Norstar system:
1. Call the person to whom you wish to transfer the call.
2. Establish a conference with the two parties.
3. Drop out of the conference using 1-1.
Note: At least one of the remaining parties must be internal.
Page 6
Camping the call
If the Norstar telephone you want to transfer the call to is busy on another
call, you may want to camp the call on that telephone. The person receiving
the camped call will hear Camp-On tones (two quick beeps).
1. Press [Feature] IF] 0 or the Camp-On button (if programmed).
2. Dial the Extension number of the other telephone or press its Internal
Autodial button if programmed.
Announcing the
active call
You are trying to pass calls you have answered to co-workers who are not at
their telephones. Using the Page feature, you can announce the calls over the
Norstar telephones, an external loudspeaker, or both. A co-worker hearing an
announcement can answer the call from the nearest Norstar telephone.
If you want your co-worker to take the call from a specific Norstar
telephone:
1. Place the call on hold.
2. Using the Page feature, announce the call and the location of the telephone
to which you will transfer the call.
3. Transfer the call to the appropriate Norstar telephone.
OR
Camp the call on the appropriate Norstar telephone.
4. Replace your receiver.
If you want your co-worker to take the call on a specific line:
1. Place the call on hold.
2. Use the Page feature to announce the call and its line number.
3. Replace the receiver.
Your co-worker can now go to the nearest Norstar telephone that has that
line, select the line, and lift the receiver.
If you want your co-worker to take the call from any Norstar telephone:
I. Use the Call Park feature to place the call on hold. Your telephone shows a
three-digit Call Park Retrieval code on the display.
2. Use the Page feature to announce the call and the Call Park Retrieval code.
3. Replace your receiver.
Your co-worker can now retrieve the call from any other Norstar telephone
by lifting the receiver and dialing the three-digit code.
Note: Remember that callback (the call is redirected back to your Prime
Telephone) occurs if your transferred, parked, or camped call goes
unanswered.
Page 7
Informing your
co-workers about
their calls
Use the Send Message feature to notify co-workers that they should call you
for information.
If the person you are trying to call is on another line, or their telephone has Do
Not Disturb ON, a display message shows you that their telephone is busy. If
the person you are trying to call does not answer, a display message informs
you that there is no reply. In each case, you can use the Ring Again feature.
The Ring Again feature is a method of ensuring that you immediately know
when there is a change in the use of the other telephone. You can then try
again to place a call.
Working with other
features
Some of the many special features which Norstar provides may be particularly
useful to you. Some of these features, however, are only available if assigned
during Configuration or Administration programming. Speak to your System
Coordinator to determine which features you can use, and to obtain details on
how to use them.
Answer Group: You can immediately answer and monitor a specific group of
Norstar telephones, for example, your managers’, using Answer buttons,
Automatic Handsfree: If programmed, you can use the Handsfree
microphone and speaker for all your calls.
Call Pickup Directed: Anyone in the office can answer a call ringing at any
other Norstar telephone by dialing that telephone’s Extension number.
Call Pickup Group: Any member of a specified group can answer an external
or internal call ringing at another telephone within that specified group.
Direct-Dial Telephone: If your Prime Telephone is administered as a Direct-
Dial telephone, anyone assigned to your Direct Dial telephone can quickly
contact you by dialing an assigned single-digit number.
Hotline: A Norstar telephone may be programmed to automatically dial your
Prime Telephone as soon as its receiver has been lifted.
Page Zone: If you do not want to disturb the entire office with an
announcement, you can direct the page to a choice of smaller areas.
Priority Call: If you have answered an urgent call for someone who is busy
on another line, you can interrupt the person with this feature.
Page 8
Some unique
situations
If an external call comes to you, and you do not have a button representing
the line the call is on, the indicator F for that call will appear next to any
available Intercom button on your telephone.
If your Prime Telephone receives a callback call, you will hear the Norstar ring
instead of the External ring.
The Held Line Reminder or the Delayed Ring Transfer feature is not available
unless assigned during Configuration programming.
If you are using all of your external line buttons and Intercom buttons, you
can still receive a camped call (you will hear two quick beeps).
If your Prime Telephone is an M7324 telephone, you can monitor the busy/not
busy status of other Norstar telephones. Check for the presence or absence
of indicators b beside the Internal Autodial buttons for the other telephones.
Where to get help
To learn more about Norstar and its features, the System Coordinator can
provide you with the following Norstar documents:
The Norstar Telephone User Cards
show you how to:
- make a external call
- make an internal call
- put a call on hold
- use [Handsfree]
- program memory buttons.
The
Norstar Feature Card
The
/Vorstar Busy Lamp Field (BLF) User
lists the feature codes and describes the features.
Carddescribes how to use the Busy
Lamp Field.
The
Alorstar Central Answering
Position (CAP)
User
Carddescribes how to
use Central Answering Position modules.
PO806228 Issue 01 Printed m Canada
Page 9
Telephone
Feature Card
Page 10
Using 8
Norstar
feature
Programming
a Norstar
feature on a
memory
button
1. Press [FeatureI, and enter the desired feature code on the dial pad.
OR
Press the programmed memory button.
2. Follow the disolav messaaes.
AWe: On M7310 and M7324 Telephones, some features are also available on the display
buttons.
1. From an idle telephone, or with your calls on hold, press [Feature] 171 l?J.
2. Press the memory button that you want to program. (This step is not required on the
M7100 Telephone.) See your telephone user card for the location of the memory
buttons.
3. Enter the feature code you want to program.
Autobumping [Feature R q a
Background
71 IF] q
Music
Button Inquiry [m [F
q
Call Log
Password
Class of
Service
Contrast
[WI [“I q
Adjustment
Dialing Modes [Feature IF m
Do Not Disturb lFeature 14 0
Allows the oldest log entry to be deleted from a full Call Log when
a new item is logged, so that the new log entry can be stored. For
more information, see Call Log.
Cancel
Allows you to listen to music (provided by your office) through
your telephone speaker when you are not on a call.
Cancel
Checks what is programmed on any button. Use this feature when
labelinq memorv buttons.
Programs a password for your Call Log. To remove the password,
see your System Coordinator.
Overrides the Class of Service on a telephone to allow you to
make a call from that telephone. The Class of Service determines
which numbers you can dial. Switch from one Class of Service to
another using this feature code and a password provided by your
System Coordinator.
Adjusts the contrast of your telephone display. Press q through
q
(depending on your telephone).
Changes the on-hook Dialing Modes. The three Dialing Modes
q
are:
Automatic Dial:
without pressing a line button. A line is selected automatically.
Pre-Dial:
the left side of [d)I 14111. Press a line button to place the call.
Standard Dial:
Prevents incoming calls from ringing at your telephone.
Cancel
[Feature1 I?;? q q fl
[-lr;;1mm
If you have a Prime line, dial a telephone number
Dial a telephone number. Edit it by pressing BKSP, or
Press a line button, then dial a telephone number.
1-1 I;;-i q q
Page 11
Language
Choice
Moving Line
[FeatureI Fi fl m q Selects the English language for the telephone display.
IFeature1 IFI
yIpian
Buttons
Programming [Feature] IF]
Call Log
q q q
q q
Selects the alternate language for the telephone display.
Changes the position of a line button. Remember to switch the
button caps after the line button is moved. Lines cannot be moved
to positions occupied by 1-1, lHandsfree] , or [Answer1
buttons. This feature is not available on the M7100 Teleohone.
Select the type of calls that will be automatically stored in your
Call Log.
Programming [Feature] IF] 0 External Autodial:
memory
buttons
Ring Type
Ring Volume
Run/Stop
[FeatureI IF] lg
[-I [Tj q
Note: I-1, l-1, [Answer], or [Handsfree] cannot be programmed.
Programming a feature button:
1. Press IFeature] [r] q (For M7100 Telephones, go to step 3.)
2. Press the memory button you want to program.
3. Enter the feature code of the feature you want to program.
4. If you entered the Line Pool feature code in step 3, enter the access code for a line pool.
IFeatureI r”l fq
[Feature] [“1 q a
telephone number onto a memory button for one button access to
that number.
Internal Autodial:
memory button for one-button access to that telephone number.
Stores an internal telephone number onto a
Program Features:
one-button access to that feature.
Selects a distinctive ring to help differentiate between your
telephone and others nearby. Enter the feature code and press
NEXT or q through q to select the new Ring Type. Press
[Hold] or 0~ to store the new ring.
Makes your telephone ring so you can adjust the volume, even
while you are on a call.
When using the External Autodial programming feature, inserts a
break point between two or more numbers stored on a memory
button. Press the memory button once to dial the first number; a
second time to dial the second number, and so on.
Stores a line (optional) and an external
Stores a feature onto a memory button for
Page 12
Speed Dial
Voice Call
Deny
Personal: Programs a telephone number into a Personal Speed
Dial code (from 71 to 94).
Programming a Personal Speed Dial code:
I. Press [Feature] F] q to enter Personal Speed Dial codes.
2. Enter a two-digit code (from 71 to 94).
3. To program a line as part of the Speed Dial code, press a line button or a line pool
button.
4. Enter the telephone number to be assigned to that code. Telephone numbers cannot
exceed 24 digits.
5. Press [fold] or OK to finish programming.
yj [F] q
Prevents your telephone from receiving Voice Calls, permits only
ordinary ringing calls.
Cancel
[FeatuielTji7liqm
Link
Pause
Programmed
Release
IFeatureI IF] q
1Featureinm For Pulse and Tone Dialing
lx
Generates a Link signal (also called flash or recall) on an active
line to access other systems or carriers.
When programmed in an External Autodial sequence, inserts a
1.5-second delay in a number being dialed.
For Pulse Dialing only
When programmed at the end of an External Autodial sequence,
performs the same function as m.
Page 13
Call Duration lFeature Ir?
Timer
Call Log
Message
Page
Service Modes [Feature lq
[Feature] [F] q q
Note: Call Log is only available if you have subscribed to Call Display services from your
local telephone company.
Calling from your Call Log:
1. Navigate to the appropriate log item, and display the number.
2. Edit the number, if required. The leading digits may need to be trimmed, or digits may
need to be added for Long Distance or line pool access. See your System Coordinator.
3. Press a line button.
4. Lift the receiver.
q
q
Briefly displays the length of your current call. If your telephone is
idle, the length of your most recent call is displayed.
Opens your Call Log to view stored caller information. The Call
Log displays use special characters.
1 A new item in the Call Log is underlined.
I Answered calls are identified.
I Long distance calls are identified.
1 The displayed information has been truncated.
Reply to Message: Review your list of external and internal
display messages, and return calls.
Cancel
Send Message: Leave a message on a co-worker’s telephone
display to call you back.
Cancel
Allows you to make announcements through either the internal or
external speakers, or both. Enter the feature code, the page code
(1 for internal, 2 for external, or 3 for both), and the zone (0 to 3).
External: Allows you to make announcements through your
office’s loudspeaker system (if connected).
External/Internal: Allows you to make announcements through
both your Norstar telephone speakers and your office’s
loudspeaker system. Enter the feature code, and the zone (0 to 3).
Internal (Zone): Allows you to make announcements, through the
Norstar telephone speakers, to a group of Norstar telephones.
Enter the feature code, and the zone (0 to 3). 0 pages all zones.
Activates one of up to three different telephone answering
options, eliminating the need to forward all your calls. Only an
assigned Control Telephone can turn ON Service Modes. See your
System Coordinator.
Cancel
[FeatureI [T] fl lg
[Feature1 14 0
[Feature] lq q q
Show Time
[Feature] [p q q
Briefly displays the date and the time.
Page 14
Call Forward
Call
Information
Call Park
Conference
(Feature] ITI
[Featurelfl10
[Featurelmam
Note: Names and numbers for external callers are displayed only if you have subscribed to
Call Display services from your local telephone company.
yI[Fl q
[lntercOmj [T]
q q
q mla
[Feature] IF]
Setting up a three person call:
1, Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. Press [Feature] [FJ (or press IConi/Trans] if programmed).
5. Press the line button of the first held call. (This step is not required on the M7100
Telephone.)
6. Press m to end the conference.
Splitting a conference:To speak privately to one of the callers, or to drop one call and stay
connected to another, or to hold both parties as separate calls, you must first split the
conference.
I. Press the line button for one of the calls. The other call is put on hold. To re-establish
the conference, press 71 [Fj.
Removing yourself from the conference temporarily:
I. Press [Hold]; the other two callers can still speak to each other.
Sends your calls to another telephone in your Norstar system.
Cancel
Camp-On: Re routes a call to another telephone even if all its lines
are busy.
Briefly displays the name, number and line name of a ringing or
held call. Press q or UIEW repeatedly to cycle through the
three displavs of information.
Automatically puts a call on hold so that it can be retrieved from
any telephone in your Norstar system. The display shows a
retrieval code, 101 or 102.
or Call Park Retrieval: Answers a parked call from any telephone in
your Norstar system by pressing [Intercom] and dialing the
retrieval code On the M7100 Telephone, dial just the retrieval
code. The retrieval code is made up of a programmable Call Park
prefix (0 to 9), followed by a call number (01 or 02).
[FeatureI I?;1 q
Removing yourself from the conference permanently:
1. Press [Feature) 1;1@ (or [Transfer] if programmed). The other two parties remain
connected.
Note: This type of transfer is supported only if one of the two remaining parties is internal.
Page 15
Do Not Disturb [Feature/ IFI fl
Exclusive Hold IFeature IFI
[Feature] [Hold] telephones from picking it up.
q
Blocks an alerting Priority Call on your telephone.
Temporarily suspends an external call and prevents other
or
Exclusive Hold Retrieval:
(Press [Hold] on the M7100 Telephone.)
Press [Line] of the held call.
Group
Listening
Logit
Privacy
Transfer
IFeature IF] 0 q
IFeatuRlmDa
N&e: Names and numbers for external callers are displayed only if you have subscribed to
Call Display services from your local telephone company.
[Feature1 IF] /g When Privacy is ON, other Norstar users with the same line are -
[Feature] [T] q
Using Transfer
1. Make or answer a call.
2. Press [Feature] [F] q (or [Transfer] if programmed).
3. Dial an internal telephone number.
4. If you wish, you can announce the call after the called party answers.
5. Press @ or JOIH.
The call is immediately transferred.
Note: If an external call is transferred to a busy internal line, or not answered after a few
rings, the call automatically rings you back and the display indicates that the line was
busy or that no one answered.
Allows you to use both the receiver and your speaker at the same
time while you are on a call. Use the Mute feature on the
/Handsfree/ button to disable the telephone microphone. If you
experience feedback, turn the volume down, and before hanging
up, press a.
Cancel
Store caller information for the current active call in your Call Log.
prevented from joining your current external call. If Privacy is
OFF, other Norstar users with the same line can join in on your
external call by pressing that line button. Enter the feature code a
second time to restore the original setting.
Sends a call to another telephone in your Norstar system.
[Feature] 14 q q fl
Page 16
Call Pickup
Call Queuing
Last Number
Redial
Line Pools
Priority Call
Ring Again [Feature
Saved Number
Redial
Speed Dial l-1 Fl
Voice Call
[FeatureI 14 q
[Feature] IT] lg
[Featuwlr]mm Trunk Answer: Answers an external call that is ringing on a line
[Feature] 14 m q
[Feature1 IFI
[Feature] [F] q
Using a Line Pool:
1. Press IlntercOmj and dial the Line Pool access code for one of the Line Pools assigned
to your telephone, or press [Line] (if programmed).
2. If you are using a line pool which connects you to the public network, dial the telephone
number of the person you want to call.
If you are using a line pool which automatically connects you to a system other than
Norstar, follow the procedure for using that system. Ask your System Coordinator if you
need help.
Note: See your System Coordinator for your Line Pool access code.
[Feature] [Cl q
IF1
IFeature m 0
yj 14 q
Directed Pickup: Answers a selected telephone in your system.
Group Pickup: Answers a call that is ringing at another telephone
in the same pickup group. The external call that has been ringing
longest is answered first.
that has been placed into Service Modes from any telephone in
the Norstar system. This feature does not work on private lines.
Answers a call when several calls arrive at the same time. The
external call that has been ringing longest is answered first.
Automatically redials the last external telephone number that you
dialed. This feature is available on the I=] memory button
on most telephones.
Telephones can share several external lines for making outgoing
calls without requiring each telephone to have a button for every
line.
Interrupts a call at another telephone, or overrides Do Not Disturb
at a telephone. See your System Coordinator.
When another telephone or Line Pool within the Norstar system is
busy, Ring Again signals you to call back when the telephone or
Line Pool becomes available.
Cancel
When you are active on a call, this feature stores the external
telephone number of a call you have dialed. When you are not
active on a call, this feature redials the number previously stored.
Dials the number stored for a Speed Dial code. After entering the
feature code, ente,r the two digit Speed Dial code (01 to 94) for
the number you want.
Begin a conversation through the speaker of another telephone
without first making the other telephone ring. To answer a Voice
Call, pick up the receiver, or press [Handsfreel.
[Feature] [7;7 q
PO806227 issue 01 Printed in Canada
Loading...